WiFi troubleshooting
Contents
1. PEAP version if required Version 0 or PEAPvO Personal private certificate none Username username kent ac uk with your Kent password Domain none PEAP authentication method MSCHAPv2 or PEAP MSCHAPv2 You may need to enter your IT account details again Disable any options to inherit user details from your device2. WiFi troubleshooting How s your WiFi signal If your connection appears to keep dropping off check in your WiFi settings that you added kent ac uk to your username and entered your password correctly If it s still poor try turning WiFi off and on again a few seconds later This often fixes the problem Let us know if your signal is consistently poor in a particular location helpdesk kent ac uk Android WiFi settings Many tablets including Kindle Fire run Android These steps should be identical or very similar 1 Find WiFi settings and turn WiFi on usually found from the home screen via Applications gt Settings gt Wireless and Networks gt Wi Fi Settings gt tick the box to Turn on Wi Fi 2 From the scan result choose eduroam 3 In the box showing the settings for eduroam check that e EAP method is set to PEAP e Phase 2 authentication is set to MSCHAPV2 e CA Certificate is set to Unspecified User Certificate is set to Unspecified 4 Identity enter your Kent IT account details username kent ac uk eg if your username is abc1 enter abc1 kent ac uk 5 Anonymous identity leave blank 6 Enter your IT account password Tap Connect If your connection fails or appears to be dropping off you may have entered your user details incorrectly this will not be made obvious Did you add kent ac uk to your username iOS WiFi settings 1 Make sure WiFi is on from the home screen tap Settings gt Wi Fi
3. ackberry models including Curve 9360 Curve 9380 and Bold 9790 have security issues that prevent them from connecting to eduroam The models below should work BlackBerry 10 1 Tap Settings gt Network Connections gt WiFi gt eduroam 2 Enter your Kent IT account details username kent ac uk eg if your username is abc1 enter abc1 kent ac uk then your Kent password 3 Tap Connect top right hand corner you should now be connected to eduroam If your connection fails or keeps dropping off did you add kent ac uk to your username BlackBerry OS 7 WiFi settings 1 From the main menu select Manage Connections radio aerial icon 2 Select Set Up Wi Fi gt Next gt Scan for networks and Turn On Wi Fi if prompted 3 Select eduroam WPA2 Enterprise and ensure the Security Type is set to PEAP 4 Enter your Kent IT account details username kent ac uk eg if your username is abc1 enter abc1 kent ac uk then your Kent password 5 Change the CA certificate to Globalsign 2014 and click Save 6 When prompted to Save this Wi Fi Network as Profile choose Yes gt Next gt Finish If your connection fails or keeps dropping off did you add kent ac uk to your username Windows 8 and RT tablets laptops 1 From the Start screen press Desktop 2 Right click on the wireless icon bottom right of the desktop and select Open Network and Sharing Centre 3 Select Setup a new connection or network 4 Select Man
4. gt ON 2 Choose a network and select eduroam 3 Enter your Kent IT account details username kent ac uk eg if your username is abc1 enter abc1 kent ac uk Tap Join 4 Accept the network certificate A tick shows next to eduroam when you are connected If your connection fails or keeps dropping off did you add kent ac uk to your username Windows Phone WiFi settings 1 From the home screen tap Settings gt Wifi gt eduroam 2 Enter your Kent IT account details username kent ac uk eg if your username is abc1 enter abc1 kent ac uk 3 Tap Done The device will now show you are connected to eduroam If your connection fails or keeps dropping off did you add kent ac uk to your username Chromebook WiFi settings 1 Go to Settings gt Add Connection gt Add wifi SSID eduroam Security PSK WPA or RSN Click Advanced SSID eduroam EAP Method Peap Phase 2 Authentication MSCHAPv2 Server CA certificate loading leave as is User certificate loading leave as is SO ON DO BR WD Identity enter your Kent IT account details username kent ac uk eg if your username is abc1 enter abc1 kent ac uk 11 Anonymous identity leave blank 12 Save identity and password tick 13 Share this network with other users leave blank 14 Click Connect If your connection fails or keeps dropping off did you add kent ac uk to your username BlackBerry WiFi settings Some Bl
5. matically box e all other settings should remain as they are Click Next bottom of the screen Click Change connection settings e tick the Connect automatically when this network is in range box e untick Connect to a more preferred network if available and Connect even if the network is not broadcasting Click the Security tab e set Security type to WPA2 Enterprise e set Encryption type to AES e set Choose a network authentication method to Protected EAP PEAP e Windows 7 untick Remember my credentials for this connection each time I m logged on e Windows Vista untick Cache user information for subsequent connections to this network 6 Click the Settings button e tick Validate server certificate and Connect to these servers and type radius ad kent ac uk radius2 ad kent ac uk in the box below e scroll to the Trusted Root Certification Authorities list and tick GlobalSign Root CA If there is more than one option tick them all If you don t see any contact us e click Configure Untick Automatically use my Windows logon name and password and domain Click OK and then Windows 7 click Close then click Additional information is required to connect bottom right Windows Vista click Connect to and click eduroam from the available networks then Connect and click Enter select additional logon information 7 Click the message Additional information is required to connect in the bottom right
6. of your screen To connect e Tolog in enter your Kent IT account username with kent ac uk added eg if your username is abc1 enter abc1 kent ac uk e Next time you connect if you see Additional information is required to connect click the message to log in If your connection fails or keeps dropping off did you add kent ac uk to your username Mac OS X 10 8 and above laptops 1 Open the AirPort menu and select eduroam If it s not listed select Join other network type eduroam as the network name and select WPA2 Enterprise in the security field 2 To log in enter your IT account details in this format username kent ac uk eg if your username is abc1 enter abc1 kent ac uk 3 If prompted to accept a GlobalSign Root CA certificate check that radius ad kent ac uk or radius2 ad kent ac uk is listed on the certificate before accepting it If automatic setup doesn t work try turning the Airport off and on again via the AirPort menu If your connection fails or keeps dropping off did you add kent ac uk to your username Generic WiFi settings for phones tablets While we don t support other devices some may connect successfully using these settings if required Network name SSID eduroam Security type WPA2 Enterprise WPA settings encryption type AES WPA authentication method Protected EAP or PEAP or EAP then PEAP Authority server certificate if required GLOBALSIGN ROOT CA
7. ually connect to a wireless network and click Next 5 Enter the following details e network name eduroam e security type WPA2 Enterprise e encryption type AES 6 Click Next then click Change connection settings 7 Select the Security tab then click Settings 10 11 Tick the box labelled Connect to these servers and type radius ad kent ac uk radius2 ad kent ac uk in the box below Inthe Trusted Root Certification Authorities window tick GlobalSign Root CA Click OK then click Advanced Settings Tick Specify authentication mode and select User authentication Click OK Close as prompted You are now ready to connect To connect 1 2 3 Click the wireless signal icon bottom right of the desktop Select eduroam and press Connect To log in enter your Kent IT account username with kent ac uk added eg if your username is abc1 enter abc1 kent ac uk If your connection fails or keeps dropping off did you add kent ac uk to your username Windows 7 Vista laptops 1 Click Start gt Control Panel gt Network and Internet can t see it search for Network and Internet in the start menu search box Click Network and Sharing Center Manage Wireless Networks Click the Add button and click Manually create a network profile e inthe Network name box type eduroam e select WPA2 Enterprise from the Security type drop down list e set Encryption type to AES and tick the Start this connection auto
Download Pdf Manuals
Related Search