ICT Guide to Troubleshooting Failed Login Attempts
Contents
1. ICT Guide to Troubleshooting Failed Login Attempts There are currently no logon servers available to service the logon request Explanation This error occurs on laptops and other wireless machines when the user attempts to log on to the network before the machine s wifi device has initialised When the log in attempt is sent with no wifi connection Windows gets no reply and assumes that the log in servers are unavailable Fix Wait up to a minute before trying again If this doesn t fix the issue then restart and practise the prevention method below Prevention Wait a short while up to a minute after the log on screen appears before attempting to log on to wireless machines The user name or password is incorrect Explanation Contrary to popular belief this message appears when the user name or password has been entered incorrectly Fix The following steps should be taken to resolve this issue Check that Caps Lock is disabled Check that Num Lock is disabled applies to laptops more than desktops Clear the username and password fields by pressing Delete and Backspace until the fields display User name and Password IN RARE CASES THE MACHINE MAY NOT BE CONNECTED TO THE DOMAIN CHECK THAT THE TEXT BELOW THE PASSWORD FIELD READS LOG ON TO MYLEARNING IF IT DOES NOT CONTACT THE ICT DEPARTMENT FOR FUTHER INSTRUCTION Ifall else fails ring or visit the ICT workshop to have the passwor2. d reset Prevention Try all of the above fixes before attempting to log on Remember the username is made up from the suffix of the year that the student was in year 7 followed by the initial of the first name finishing with the surname For example if Joe Bloggs is in year 9 in 2012 his username would be 10jblogs The trust relationship between this workstation and the primary domain failed Explanation This error occurs when the computer is no longer correctly assigned to the domain Fix This is one we have to fix If it s a laptop bring it in or send it to us otherwise phone us up The user account has been locked Explanation This means that the account has been disabled usually due to an infraction Fix If the account has been locked due to an infraction then it must be taken up with the relevant disciplinary authority We are not authorised to unlock accounts of our own will If you believe the account is locked in error then phone or visit the ICT workshop citing the locked username and we will investigate Prevention Read and abide by the College s Acceptable Use Policy which can be found at http frog bideford devon sch uk index phtml d 163193 there is currently a link on the Frog home page
Download Pdf Manuals
Related Search