Troubleshooting Guide
Contents
1. Troubleshooting Guide Using the PC Using the Laptop Check all the power is turned on Check all the power is turned on The projector won t turn on Turn the power behind the unit off and then on again or shows a fault The projector won t turn Turn the power behind the unit off and then on again on or shows a fault Contact your conference assistant or reception for further advice Contact your conference assistant or reception for further advice Ensure the cable is connected securely to the laptop The image doesn t appear Check the service you are trying to log into marked Log On To If on both screens you are ee on using your CFS credentials ensure that the box Check your laptops manufacturers guide on dual screen connections states CFS Ensure the Laptop button is pressed on the control panel Check your volume is set and not on mute on your laptop this is normally The PC will not log in Ensure the network cable is plugged into the correct socket on the indicated by a speaker icon located near the clock on your machine wall marked with a red spot Check the amplifier is turned on the amplifier is the device at the bottom of Contact your conference assistant or reception for further advice There is no sound the rack and should show a green light Check the volume setting on the control panel of the AV rack and the Check the power switch on the back of the keyboard is on amplifier are set The2. he PC this is normally The projector won t turn f indicated by a speaker icon located near the clock on A piped a fault Turn the power behind the unit off and then on again Contact your conference assistant or reception for further advice Check the amplifier is turned on the amplifier is the device at the Check the amplifier is turned on the amplifier is the device at the bottom of There is no sound bottom of the rack and should show a green light the rack and should show a green light There is no sound Check the volume setting on the control panel of the AV rack and the amplifier Check the volume setting on the control panel of the AV rack and the ale st amplifier are set Ree Try pressing the play button on the front of the DVD player if this works Tne eilse wil met pley replace the remote controls batteries If this guide has not solved your problem please contact your conference assistant or reception for further help
3. keyboard doesn t Change the batteries batteries can be obtained from the nearest Check the audio cable is connected into the speaker socket on your laptop work reception The internet doesn t work Please check the separate connecting to wireless guide Ensure the USB receiver is connected to the PC Using the Presentation Remote Check the power switch on the bottom of the mouse is on The remote won t change Check that the power switch on the remote is in the on position slides and the laser Change the batteries batteries can be obtained from the nearest pointer doesn t work reception Change the batteries to the remote batteries can be obtained from the The mouse doesn t work nearest reception Check that the dongle is in the front of the PC in the cabinet All areas but GM Ensure the USB receiver is connected to the PC The remote won t change Conference Suite This looks like a USB flash drive slides but the laser pointer Check clone display is active works If it is not in the PC check that it is not inside the remote plug in if it is r Right Click on the Desktop gt Graphic Options gt Display Options gt Mak lideshow i vand f The image doesn t appear Clone Display gt Monitor Display ake sure your slideshow is open properly and presenting on both screens Check the monitor is turned on Using the DVD BluRay Player Check all the power is turned on Check your volume is set and not on mute on t
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