Ubiquiti Troubleshooting airMAX
Contents
1. 5 5 it is on the tab with the Ubiquiti logo on it far left but it may be on either the System or Services tab in different versions This will only be available if the unit is set up as an access point 2 Transmit power check 2 Transmit power check Wireless devices can be easily set with excessively high transmit power It is a common misconception that louder is better but it increases the likelihood of interference and can even deafen the device connecting to it Log into the web interface and experiment with lower levels of Transmit Power TX on the Wireless tab Begin the RMA process Problem Check Tried What to try next Cannot connect by wireless 1 Check SSID Check that the SSID set on both units is identical e Are all characters in the same case e Beware of ambiguous characters e g 1 and Il can be confused e Make sure there are no spaces at the end of the SSID e Try using the Scan button to see if the SSID is visible 2 Check modes Cannot connect by wireless cont 2 Check modes Is one radio set as access point and the other as station also called Master and Slave Note this will not apply in WDS setups 3 Check country settings 3 Check country settings Are both units set to UK country settings 4 Check security 4 Check security Compatibility or errors in entering the key can often lead to issues with secu2. the range 192 168 1 1 to 192 168 1 254 but do not use 192 168 1 20 20 as the unit will use 20 address Type 192 168 1 20 into the address bar on your web browser Enter the following default details Username ubnt Password ubnt 3 TFTP firmware restore 3 TFTP firmware restore Please follow the step by step instruction on how to restore the firmware by following the link to our TFTP Restore Guide Begin the RMA process Problem Check Tried What to try next Not confident that 1 Check setup guides For step by step guides on how to setup Ubiquiti the unit is radios in particular instances go to our Support section at Contact Technical Support configured http Awww msdist co uk on 44 01295 266 277 correctly Problem Check Tried What to try next Cannot connect to consumer products like a laptop iPad mobile etc 1 Check wireless configuration Access points need to have a specific configuration to allow domestic devices to connect Log into the web interface and apply the following settings to double check the configuration is correct Wireless tab e Wireless mode Access Point or Access Point WDS e Country Code United Kingdom e Channel Width 20MHz e Channel Shifting DFS Disabled e Click Change and then Apply Wait for the unit to reboot Disable Airmax e This may be in one of several places dependent on the version of the firmware In version
3. Troubleshooting Guide Ubiquiti Airmax Products MS Distribution Tel 44 0 1295 266277 Fax 44 0 1295 268199 sales msdist co uk www msdist co uk Unit G165 Cherwell Business Village Southam Road BANBURY OX16 2SP UK Problem Check Tried What to try next Unit does not 1 Cable Check Make sure that the cable from the unit is plugged into the power up socket marked POE not the LAN socket Try different cables to eliminate a Pow rSubsiv Check a cabling fault PPly 2 Power Supply Check If available try using a different power supply of If the unit still does not power the same voltage up begin the RMA process If the original power supply unit is faulty then please begin the RMA process referencing a power supply fault in the description Problem Check Tried What to try next Cannot access the web interface 1 Cable Check Make sure that the cable from the unit is plugged into the socket marked POE not the the LAN socket Plug your computer directly into the LAN socket Try different cables to eliminate a cabling fault 2 Restore to factory defaults 2 Restore to factory defaults Power the unit on and using the end of a matchstick very gently hold down the reset switch until the lights change then release The unit will reboot Please allow 1 minute for this to complete Making sure that your PC is directly connected to the unit set your IP address in
4. rity Double check this by turning it off and seeing if it connects then 5 Transmit power check 5 Transmit power check Wireless devices can be easily set too loud It is a common misconception that louder is better but it increases the likelihood of interference and can even deafen the device connecting to it Log into the web interface and experiment with lower levels of Transmit Power TX on the Wireless tab 6 Disable Airmax 6 Disable Airmax This may be in one of several places dependent on the version of the firmware Currently it is on the tab with the Ubiquiti logo on it far left but it may also on either the System or Services tab This will only be available if the unit is set up as an access point 7 Disable Channel Shifting 7 Disable Channel Shifting This can also be called DFS Dynamic Frequency Shifting This setting can be found on the Wireless Tab 8 Discovery tool check 8 Discovery tool check Open the Discovery Tool from the drop down in the top right of the web interface If no devices are shown then there is a chance that the wireless is damaged Begin the RMA process Details of the RMA process are available at the bottom of the home page at www msdist co uk
Download Pdf Manuals
Related Search