Troubleshooting Guide
Contents
1. Each of the pieces pictured here are important parts comprising the external components of the Freedom BTE sound processor Magnet Indicator light Processing unit e MENT Earhook BTE Controller TEN with three zinc air batteries Troubleshooting Guide Freedom BTE Sound Processor Troubleshooting Kit Contents What the kit contains e 67 5 PowerOne HP zinc air batteries 6 pack e Freedom coil 8cm e Freedom magnet 2 beige e Freedom lapel microphone Freedom monitor earphones e Freedom earhook set small and large e Freedom microphone protector Freedom battery holder Before troubleshooting step by step conduct a maintenance check of the equipment Maintenance Check Confirm e Transmitting cable is properly connected Select butt e Cable is not broken or cracked me e ransmitting coil is on the child s head Display Also do the following e Confirm that the Freedom 4 ce utton BTE Is ON e If no sound turn the Freedom Cover for BTE Off for about 3 seconds a Increase and then On connection button e Confirm that the child is using the recommended program setting Program 3 in use Program 2 in use Microphone only Telecoil only e dentify whether help messages are displayed on the LCD n Troubleshooting Kit Help message HI battery flat Grip Change the batteries ensure that all of the batteries are changed Ensure t2. e ift the grey rubber cover on the a x Spectra sound processor and insert T M light the connector of the lapel microphone into the external input socket e Speak into microphone and check whether the M light responds to speech e Ifthe M light illuminates the ear level microphone is faulty and the lapel microphone can be used as a substitute until the child s headset microphone can be replaced e nform the parent that a replacement microphone is required If the child s headset microphone appears to be producing poor sound quality a lapel microphone can be used until the child s headset microphone can be replaced If you have reached the end of these instructions and have not been able to address or identify the issue please contact The child s family spare processor The child s implant center loaner processor Cochlear ask to speak with customer care or the audiologist on call for additional troubleshooting instructions 800 523 5798 Troubleshooting Kit Each of the pieces pictured here are important parts of the ESPrit ear level sound processor which is part of both the Nucleus 22 and Nucleus 24 implant systems Microphone ports Volume sensitivity EM L control 2 Earhook Battery cover Transmitting cable Troubleshooting Kit e Troubleshooting Guide ESPrit Sound Processor for Nucleus 22 and Nucleus 24 implants Troubleshooting Kit Contents e 6 5 Var
3. either of the following e Microphone e Pullt in telecoil e Microphone and built in telecoil together An X on the e Accessory Bodyworn controller display shows the accessory has been activated e Accessory and microphone together To use the lapel microphone e Use your fingernail to lift the socket cover e Push the accessory plug into the socket e Push both the Increase and Decrease buttons at the same time for a few seconds to activate the accessory e EA external accessory shows briefly on the display while the change To use the monitor earphones e Ensure the sound processor is on e Plug the monitor earphones into the Bodyworn controller shoe accessory connection Caution Do not use force e Press any button on the Bodyworn controller for more than one second to activate the earphones e Should you wish to test an accessory plug it in to the monitor earphone connector e isten to sounds Monitor earphones only indicate that sound can be heard They do not indicate the quality of sound as heard by the speech processor user Electromagnetic Interference Move away from any electronic device that may be causing interference e g buzzing sounds or distorted speech Troubleshooting Kit ES Most electronic devices produce electromagnetic fields Headset cables like antennae pick them up Common sources of interference include Radio and TV transmission towers Mobile
4. hand or place it on the child s head e Hold the signal check over the transmitting coll Red light should illuminate e If tt doesnt light up there is no coil transmission e Attach the transmitting cable from the kit e Place coil on the child s head or in your hand and turn the sound processor on ry again using the signal check elf still no coil transmission check the headset SN and microphone See STEP 5 STEP 5 Check the headset components cables and microphone 2 Cables e Check that all cable connections are plugged in correctly Troubleshooting Kit e Dots Plug the end of the headset cable 1 into the three hole socket at the bottom of the microphone base Make sure the dots line up correctly Plug the other end of the headset cable into your sound processor e With the coil on the child s head and the sound processor set to the child s normal settings speak into the microphone e If the M light is on the sound processor responds to speech e fno response change each cable sequentially using the cables from the kit e Check whether the M light illuminates after each cable change e fthe M light still does not respond go to the next step to check the ear level microphone Microphone A To check if the microphone is working Y pisa e Use the lapel microphone from the kit ae e urn off the sound processor and remove from the child s head rp 1 E Po tee E ia
5. head and is correct N24 yellow connector N22 green connector Program A selection on Volume lt off control Also do the following or sensitivity rotary wheel e Confirm that the ESPrit 3G is ON tid fno sound switch the ESPrit 3G Off for about 3 seconds and then On e Confirm that the student is using the recommended mode setting eee e Confirm that the child is using the 7 recommended program setting y r za Top controls M for microphone e Confirm that the rotary wheel is Mode setting switch set at the recommended setting V che Socket for attaching the accessories adaptor If the child reports no sound from the processor and the above inspection is good take the following steps E Troubleshooting Kit Grip each side Troubleshooting Steps STEP Check change the batteries Switch the ESPrit 3G off and open the battery cover e Check that the batteries are inserted correctly with the positive flat side up Grip each side and squeeze lightly Slide e Replace all batteries using the downwards 6 5 PowerOne HP zinc air Gently push battery out Cover slides batteries in the kit jens bu Aen am STEP 2 Check whether the transmitting coil cable Is sending a signal across the skin e Check that the transmitting cable connection is plugged in correctly Cable coil N24 yellow N22 green e Use the signal check fr
6. 2 Check if the sound processor is transmitting Ne sound to the cochlear implant e urn on the sound processor and set at the child s normal settings e Place the transmitting coil over the back of the SPrint Transmitting coil e If the sound processor is transmitting Back of SPrint a signal the LCD displays the radio speech processor frequency RF test coil symbol e fno RF transmission check the transmitting coil See STEP 3 Alternatively use the signal check to check the transmitting coil e urn on the sound processor and set at the child s normal settings e Place the signal check over the transmitting coil if the signal check lights up the coil is NN 4 functioning If it does not replace the P MM S transmitting coil transmitting cable or headset c Signal check STEP 3 Check the headset components cables microphone Cables e Check that the cable connections are plugged in correctly e Hold the microphone case with one hand and a put your thumbnail in the slot on the microphone cover Remove the microphone cover by pulling Slot it away from the microphone case e Plug the orange connector on the headset cable A into the orange socket at the bottom of the microphone case a e Plug the transmitting cable B into the socket at the top of the microphone case T24 B Place the coil in your hand SR e urn on the SPrint and set microphone sensitivity to IO Tr
7. Troubleshooting Guide Your introduction to cochlear implants s N j b e rs Spectra i PE D ad t 1 EN 4 p x EN or b Freedom y a N Bod A p SPrint Sound OLD 3 m Processor me 1 ESPrit A T m t ED Sound Pm E A i oa F d g N j Processor DS a 7 A Y EN E E A DA d Pl a p a N d 4 io WL CL r p N a 7 E I w aA y p m ESPrit 3G Sound Processor j Hear now And always Cochlear Troubleshooting Kit Introduction This troubleshooting kit was developed by Cochlear Americas specifically for individuals who work with children with cochlear implants in school settings It is intended to help identify and remedy simple problems with a child s sound processor and minimize the amount of time that a child is without auditory stimulation It is important that this kit only be used for a child implanted with a Nucleus cochlear implant system We currently support eight speech processors in the Nucleus family They include C EmEMerRd es Emi3S t miden 2i rio pem scence Ni Fete Socom Each processor requires somewhat different troubleshooting procedures Hence the contents of this manual are separated according to the various models of sound processors It Is recommended that at least one person at the child s school become familiar with this kit and mos
8. am setting e Identify any help messages on the LCD Program 3 in use Program 2 in Program 2 in Microphone only use Telecoil use Microphone only and Telecoil together ES Troubleshooting Kit Help message H battery flat Help message H2 battery low a0 i y ANO A Battery full Battery low Battery flat Help message H3 coil error Help message H4 sound stimulation error Change the batteries ensure that both of the batteries are changed Ensure that both of the batteries are inserted correctly make sure the and symbols on the batteries match the and symbols on the compartment Replace recharge both of the batteries Check that the coil is fully inserted P in the socket S Check that the coil is correctly J located above the Implant Check for cable damage Check using the lapel microphone refer to lapel microphone section below Change the processing unit use backup processing unit Contact the child s cochlear implant clinician Help message H5 MAP corrupt Try your other backup system Contact the child s cochlear implant clinician Troubleshooting Kit e Presented Complaints No sound intermittent sound help messages H H2 H5 H4 9 Check that the batteries are correctly inserted e urn the sound processor off and then on e Change the batteries ensure that all of the batteries are changed e Check using the lapel microphon
9. e e Check that the coil is fully inserted in the processing unit socket and correctly located above the Implant e Change the coll e Change the bodyworn controller can also try the BTE controller e Change the processing unit use back up processing unit or contact the child s cochlear implant clinician Sound unclear muffled e Check the LCD for help message H4 see steps 2 5 H5 contact your clinician e Check using the lapel microphone Determine whether the sound improves e Disconnect the lapel microphone and remove the microphone cover Determine whether the sound improves e Replace the microphone cover if the sound does not improve e Replace the processing unit use back up processing unit or contact the child s cochlear implant clinician LCD blank but sound OK e Change the bodyworn controller return the suspected faulty controller Sounds uncomfortably loud e Contact the child s cochlear implant audiologist Indicator light When the indicator light is turned on tt e Flickers when incoming sounds are being received e Shows a slow flash rate as a low battery warning e Shows a fast flash rate for all other warnings e g the coil is off its position over the implant or there is a sound error help message H4 To stop the alarm push any button Troubleshooting Kit Microphone and accessories Monitor earphones can be used by a hearing person to listen to the sound signal from
10. ed the end of these instructions and have not been able to address or identify the issue please contact e he child s family spare processor e he child s implant center loaner processor e Cochlear ask to speak with customer service or the audiologist on call for additional troubleshooting instructions 800 523 5798 E Troubleshooting Kit The ESPrit 3G sound processor is compatible with both Nucleus 24 cochlear implants and Nucleus 22 cochlear implants The only difference between the two sound processors is the transmitting coil cable These differences are outlined below The pieces pictured here are important parts comprising the external components of the ESPrit 3G sound processor Top controls Transmitting coil Microphone ports PM ki a LJ DO Earhook 8 Battery cover Troubleshooting Kit e Troubleshooting Guide ESPrit 3G Sound Processor Troubleshooting Kit Contents What the kit contains e 67 5 PowerOne HP zinc air batteries 6 pack e Signal check e Accessories adapter for the ESPrit 3G e 59 lapel microphone amp clip ESPrit 3G e Monitor earphones for the ESPrit 3G e Soft earhook cover e Farmold compatible earhook Before troubleshooting step by step conduct a maintenance check of the equipment Maintenance Check Confirm e ransmitting cable is properly connected e Cable is not broken or cracked e ransmitting coil is on the child s
11. g the 6 5 Power Rotating the battery One HP zinc air batteries in the kit cover open STEP 2 Verify the correct transmitting coil is in use Check whether the transmitting coil is for the ESPrit 22 sound processor as identified with the Cochlear logo on the stem and E22 embossed in the center STEP 3 Check if the transmitting coil cable is sending a signal across the skin Use the signal check Place the coil on the child s head and turn the sound processor on to the child s normal settings Hold the signal check over the transmitting coil Red light should illuminate Signal check If it doesnt light up there is no coil transmission Attach the transmitting coll Place coil on the child s head or in your hand and turn sound processor on Try again using the signal check If still no coil transmission check the transmitting cable and microphone See Step 4 STEP 4 Check the headset components cables and microphone Cables a Xm e Check that the transmitting cable connections i i d are plugged in correctly II e Change the cable using the cable from the kit V e Place the coil on the child s head and turn the sound ESPrit with battery processor on to the child s normal settings COVERS DeIDOVOR e ry again using the signal check e If still no coil transmission check the microphone Microphone gi To check if the microphone is working e Use the lapel microphone and audio cover from the kit e ur
12. hat all of the batteries are inserted j correctly flat positive side on the bottom Check using the lapel microphone refer to lapel microphone instructions below Eres bote _ f sound improves disconnect If sound does not improve change battery holder Lon out Change the battery holder ensure new batteries are fitted Help message H2 battery low Replace recharge all of the batteries Help message H3 coil error Check that the coil is fully inserted in the socket Check that the coil is correctly located over the Implant Check for cable damage iib Magnet Help message H4 sound stimulation error Check using the lapel microphone Change the processing unit use backup processing unit Contact the child s cochlear implant clinician Help message H5 MAP corrupt Change the processing unit use backup processing unit Contact the child s cochlear implant clinician Troubleshooting Kit Presented Complaints No sound intermittent sound help messages H1 H2 H5 H4 e Change the batteries ensure that all of the batteries are changed e Check using the lapel microphone e Check that the coil is fully inserted in the processing unit socket and correctly located over the implant e Change the coll e Change the controller ensure new batteries are fitted can also try the Bodyworn controller at this stage e Change the processing unit use back up processing uni
13. hone amp clip for the SPrint e Monitor earphones for the SPrint Before doing step by step troubleshooting conduct a maintenance check of the equipment by visually inspecting it Maintenance Check Confirm e he headset and transmitting cable are properly connected e he cables are not broken or cracked e he correct transmitting coil is in place on the student s head should see an S or L embossed on the coil Microphone sensitivity Also check the following Program P 1 G 1D e Confirm that the SPrint is ON DUST e Check that segment meter on the LCD panel Segment meter responds within the normal range when speaking into the microphone with sensitivity set on at least 0 Indicator light e Confirm that the child is using the recommended program setting s e Check that the red indicator light at the top of the sound processor is responding to sound input If the child reports no sound from the processor and the above inspection is good take the following steps Troubleshooting Steps STEP Check change the batteries e Look at the LCD panel on the SPrint The low battery signal will appear if the batteries are inserted wrong or if the batteries need replacing Troubleshooting Kit Low battery symbol Confirm the batteries are inserted correctly Battery cover into the battery pack ipn Replace all batteries using the alkaline disposable AA batteries in the kit STEP
14. i e radio and TV transmission towers security systems computers If the child s ESPrit microphone appears to be producing poor sound quality a lapel microphone can be used until the child s headset microphone can be replaced Inform the parent that a replacement ESPrit sound processor is required If you have reached the end of these instructions and have not been able to address or identify the issue please contact e he child s family spare processor e he child s implant center loaner processor e Cochlear ask to speak with customer service or the audiologist on call for additional troubleshooting instructions 800 523 5798 cs Troubleshooting Kit SPrint Sound Processor The SPrint sound processor is compatible with the Nucleus 24 cochlear implant The pieces pictured here are important parts comprising the external components of the SPrint sound processor Earhook gt e 3 Transmitting icrophone coil External input socket Indicator Transmitting cable 4 Processing unit Headset cable cover eadset cable er release LCD panel Battery case eve release latch Battery case Troubleshooting Guide SPrint Sound Processor Troubleshooting Kit Contents e 2 AA batteries e 4 HS8 transmitting cable beige e 24 HS8 headset cable beige e Farhook large e Signal check e 31 lapel microp
15. n off the ESPrit and remove from the child s head Troubleshooting Kit e Attach the audio cover in place of the battery cover Connect the lapel microphone firmly into the external input socket of the audio cover e Place the coil on the child s head and turn the sound processor on to the child s normal settings e Speak into the microphone D SN e If the child can hear the ESPrit microphone is faulty D and the lapel microphone can be used as a substitute y until the child s ESPrit microphone can be replaced w e nform the parent that a replacement ESPrit microphone is required Note If the child needs to use the lapel microphone clip the lapel microphone on to the child s clothing where it is least likely to be jostled obstructed or contacted clothes or fingers brushing over the microphone will generate sounds To check the sound quality of the microphone e Use the monitor earphones e urn the ESPrit off and remove from the child s head e Attach the monitor earphones connecting cover in place of the battery cover e Place the monitor earphones into your ears e Place the coll on the child s head and turn the sound processor on to the child s normal settings e Speak towards the microphone listening for distortions e The sound you hear is the sound received by the microphone before it Is processed by the sound processor e Be sure youre not close to sources of electromagnetic interference
16. ng N or S e Check that the M light at the top of the sound processor is responding _ Function knob to sound input 0 Off N Normal S Noise Suppression Troubleshooting Steps TT STEP Check change the batteries e Set the function knob to T set sensitivity at the child s regular setting e Check if the M light illuminates brightly It should if the battery is good Troubleshooting Kit e fthe battery is low the light will blink slowly Ur ol i If dead it will remain off E i battery spring e Replace batteries if needed STEP 2 Verify the correct transmitting coil is in use e Confirm the transmitting coil is for the Spectra sound processor as identified with a thin stem and no logo on the coll STEP 3 Confirm the sound processor is transmitting sound to the cochlear implant urn on the sound processor e Setthe function knob to T e Place the transmitting coil over the front of the Spectra e If the sound processor is transmitting a signal the C light illuminates very dim amp Cochlear Testing the e fno RF transmission check the transmitting coil transmitting coil See STEP 4 STEP 4 Check if the transmitting coil is sending a signal across the skin e Use the signal check e urn on the sound processor and set to the Sinal check child s normal settings e Hold the transmitting coil in one
17. off the coil and consult the implant clinician Troubleshooting Kit Freedom Bodyworn Sound Processor The Freedom Bodyworn sound processor is compatible with Nucleus Freedom cochlear implants Each of the pieces pictured here are important parts comprising the external components of the Freedom Bodyworn sound processor Bodyworn Controller with two AAA batteries _ N Control Indicator buttons light On Off Select Processing am d unit 48 amp Buzzer ports Display Earhook Troubleshooting Guide Freedom Bodyworn Sound Processor Troubleshooting Kit Contents What the kit contains e Disposable AAA batteries 2 e Freedom coil 8cm Freedom magnet 2 beige e Freedom lapel microphone e Freedom monitor earphones e Freedom Bodyworn shoe and cable e Freedom earhook set small and large Freedom microphone protector Before troubleshooting step by step conduct a maintenance check of the equipment Maintenance Check Confirm e Transmitting cable is properly connected Since bacon e Cable is not broken or cracked on off Increase button e ransmitting coil is on the child s head Troubleshooting Also do the following e Confirm that the Freedom Bodyworn is ON e fno sound turn the Freedom Bodyworn Off for about 3 seconds and then On Decrease button e Confirm that the child is using the recommended progr
18. om the troubleshooting kit e urn ON the sound processor and set at the student s normal settings Signal check e Hold the transmitting coil in one hand or place it on the child s head e Hold the signal check over the transmitting coil Red light should illuminate e If tt doesnt light up there is no coil transmission e Attach the transmitting coll e Place the coll on the child s head or in your hand and turn the sound processor ON e ry again using the signal check e If still no coil transmission check the processor microphone See Step 3 STEP 3 Check the processor microphone Microphone To check if the microphone is working e Use the lapel microphone and accessories adapter from the troubleshooting kit e urn off the ESPrit 3G and remove from the child s head e Remove accessories adapter socket cover if inserted Troubleshooting Kit e Attach the accessories adapter P firmly into the base of the ESPrit 3G until it snaps into place e Push the lapel microphone connector into the accessories adapter e Place the transmitting coil on the child s head urn on the sound processor and monitoring earphones set at the child s normal settings i Plug for your ESPrit 3G Socket for your accessories or e Speak into the microphone wired assistive listening devices e fthe child can hear the ESPrit 3G microphone is faulty and the lapel microphone can be used as a sub
19. oubleshooting Kit as Microphone sensitivit e Speak into the microphone and check if the y segment meter responds to speech e fno response change each cable sequentially using the cables from the kit Check the segment meter after each cable change to determines whether it responds to speech Segment meter e fthe segment meter still does not respond go to the next step to check the ear level microphone Microphone To ensure the ear level microphone is working use the lapel microphone from the kit e urn off the sound processor and remove External input from the child s head m bs e nsert the lapel microphone connector into the top of the SPrint processor e Place the transmitting coil on the child s head or in your hand turn on the sound processor and set at the child s normal settings e Speak into the microphone and check if the segment meter responds to speech e fthe segment meter responds the ear level microphone is faulty and the lapel microphone can be used as a substitute until the child s headset microphone can be replaced Accessory Monitor earphone e nform the parent that a replacement microphone is required Note If the child needs to use the lapel microphone clip the lapel microphone onto the child s clothing where it is least likely to be jostled obstructed or contacted clothes food or fingers brushing over the microphone will generate sounds If you have reach
20. phone towers Shopping center and airport security systems Some digital mobile phones Battery chargers The electronic interference EMI will be no louder than the programmed levels and will neither hurt nor damage the processor If buzzing is still heard or distorted speech turn off the speech processor take off the coil and consult the implant clinician Troubleshooting Kit About us We believe that our purpose is to bring the sounds of life to the ears of those who cannot hear by providing the tools to hear and the inspiration to explore the world Our passion combined with the spirit of creativity and innovation is what enables the Nucleuse cochlear implant system to deliver the miracle of sound to over 60 000 individuals around the world We believe that our dedication to hearing has helped Cochlear lead the industry in product safety reliability and technological innovation for over 25 years And we promise to continue this tradition giving you the best possible sound For life www cochlear com Cochlear Americas Cochlear Limited 400 Inverness Parkway 4 Mars Road Suite 400 Lane Cove NSW 2066 Englewood CO 80112 Australia USA Tel 303 790 9010 Tel 6 2 9428 6555 Fax 303 794 9025 Fax 6l 2 9428 6352 Toll Free 800 523 5798 Toll Free 800 620 929 FUN599 ISS2 OCTO5
21. rnail to lift the socket cover e Push the accessory plug into the socket e Push both the increase and decrease buttons at the same time for a few seconds to activate the accessory e EA external accessory shows briefly on the display while the change is happening To use the monitor earphones e Ensure the sound processor is on e Plug the monitor earphones into the base of the BTE controller Caution Do not use force e Press any button on the BTE controller for more than one second to activate the earphones e Should you wish to test an accessory plug it in to the monitor earphone connector e Listen to sounds Monitor earphones only indicate that sound can be heard They do not indicate the quality of sound as heard by the sound processor user Troubleshooting Kit a Electromagnetic interference Move away from any electronic device that may be causing interference e g buzzing sounds or distorted speech Most electronic devices produce electromagnetic fields Headset cables like antennae pick them up Common sources of interference include Radio and TV transmission towers Mobile phone towers Shopping center and airport security systems Some digital mobile phones Battery chargers The electronic interference EMI will be no louder than the programmed levels and will neither hurt nor damage the processor If buzzing is still heard or distorted speech turn off the speech processor take
22. stitute until the child s headset microphone can be replaced To check the sound quality of the microphone e Use the monitor earphones e urn the ESPrit 3G off and remove from the child s head e Attach the monitor earphones e Place the listening earphones into your ears and turn on the sound processor e With your mouth 8 inches from the microphone speak into the microphone listening for distortions f no sound check other programs to ensure the monitor earphone is activated e The sound you hear is the sound received by the microphone before it Is processed by the sound processor e Be sure youre not close to sources of electromagnetic interference i e radio and TV transmission towers security systems computers If the child s ESPrit 3G microphone appears to be producing poor sound quality a lapel microphone can be used until the childs headset microphone can be replaced Inform the parent that a replacement microphone is required If you have reached the end of these instructions and have not been able to address or identify the issue please contact e he child s family spare processor e hechild s implant center loaner processor e Cochlear ask to speak with customer service or the audiologist on call for additional troubleshooting instructions 800 523 5798 ES Troubleshooting Kit Freedom BTE Sound Processor The Freedom BTE sound processor is compatible with Nucleus Freedom cochlear implants
23. t importantly understands how to use it relative to the applicable sound processor For information on working with a child with a Nucleus cochlear implant please refer to the booklet A Teacher s Guide to the Nucleus Cochlear Implant System To order your free copy please contact Cochlear Americas 800 523 5798 Troubleshooting Kit e Troubleshooting Kit Spectra Sound Processor Each of the pieces pictured here are important parts of the Spectra bodyworn sound processor which is part of the Nucleus 22 implant family 341 _ Earhook 4 Headset y LE B uf aa r Transmitting Headset cable cable l Sound processor Troubleshooting Guide Spectra Sound Processor Troubleshooting Kit Contents e 2AA batteries e 4 transmitting cable beige smooth e 24 HS6 headset cable beige smooth e Signal check e 3l lapel microphone e Earhooks for techmin mic 5 pack ie Before step by step troubleshooting conduct a maintenance check of the equipment Maintenance Check Confirm e Transmitting cable is properly connected e Cable is not broken or cracked e Transmitting coil is on the child s head a G before turning the sound processor on External input socket Also check the following e Confirm that the Spectra is ON e Confirm that the sensitivity is set at the recommended setting e Confirm that the child is using the recommended function knob setti
24. t or contact the child s cochlear implant clinician Sound unclear muffled e Check the LCD for help message H4 see steps 2 5 H5 contact your clinician e Check using the lapel microphone Determine whether the sound improves e Disconnect the lapel microphone and remove the microphone cover Determine whether the sound improves e Replace the microphone cover if the sound does not improve e Replace the processing unit use back up processing unit or contact the child s cochlear implant clinician LCD blank but sound OK e Stop the power to the processing unit and then restart it e Change the controller return the suspected faulty controller Sounds uncomfortably loud e Contact the child s cochlear implant audiologist Indicator light When the indicator light is turned on it e FHickers when incoming sounds are being received e Shows a slow flash rate as a low battery warning e Shows a fast flash rate for all other warnings e g the coil is off its position over the implant or there is a sound error help message H4 To stop the alarm push any button e Troubleshooting Kit Microphone and accessories Monitor earphones can be used by a hearing person to listen to the sound signal from either of the following e Microphone e Pullt in telecoil e Microphone and built in telecoil together e Accessory e Accessory and microphone together To use the lapel microphone e Use your finge
25. ta HF zinc air batteries 6 pack e 5 ESPnt transmitting cable beige for ESPrit Je e 4 ESPrit 22 transmitting cable beige for ESPrit 22 Audio cover beige TI Farhook large T Wi Li Nucleus ESPrit 22 e 59 lapel microphone amp clip for the ESPrit and ESPrit e Monitor earphones for the ESPrit Before step by step troubleshooting conduct a maintenance check of the equipment Maintenance Check Sk Confirm P g Ear e Cable is not broken or cracked Transmitting coil is on the child s head before ESPrit with battery turning the sound processor on SDVSFE PEMOVEN Also check the following e Confirm that the ESPrit is ON f no sound switch the ESPrit Off for about 3 seconds and then On The coil must be on the child s head e when the sound processor is turned on otherwise it will shut itself off e Confirm that the child is using the recommended program setting e Transmitting cable is properly connected e Confirm that the rotary wheel is set at the Rotary ded Switch control recommended setting positions Bosne If the child still reports no sound from the processor and the above inspection is good take the following steps Troubleshooting Kit Troubleshooting Steps STEP Check change the batteries Switch the ESPrit off and open the battery cover Check that the batteries are inserted correctly with the positive flat side up Replace both batteries usin
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