Troubleshooting Guide#828BF.cwk
Contents
1. lt e Are you sure you want to set the startup Show All t b disk and restart the computer Your computer will start up using Mac OS Z1 9 2 2 on Macintosh HD Cancel Grenen Mac OS X 10 2 6 Network Startup on Macintosh HD You have selected Mac OS Z1 9 2 2 on the volume Macintosh HD Select the a Click the lock to prevent further changes Restart k Troubleshooting North Lanarkshire Council Education Computer Centre page 9 To switch to OSX from OS9 go to the Apple menu at the top left corner of the desktop From the Control Panels menu choose Startup Disk Choose the OSX disk and then click on Restart aE Startup Disk SDE Select the Mac OS system folder to start up your computer Name Version v 5 Macintosh HD Mac 05 21 9 2 2 K Macintosh HD System Mac 0S X 10 2 6 Build 6L60 a Macintosh HD System Folder Mac 05 21 9 2 2 b G2 Network Disk Both operating systems allow your computer to do almost the same things but use different icons and have different commands to carry them out If you have not used OSX yet and your computer has it try it out so that when you do start using it permanently you are familiar with it You can always switch back to OS9 to run the programs you are used to Restoring System Software on an iMac or iBook If an iMac or iBook is behaving erratically it is occasionally caused by a System software problem2. 212 219 252 27 212 219 252 28 212 219 252 29 212 219 252 30 212 219 252 31 212 219 252 32 212 219 252 33 212 219 252 34 212 219 252 35 212 219 252 36 212 219 252 37 212 219 252 38 212 219 252 39 212 219 252 40 212 219 252 41 212 219 252 42 212 219 252 43 212 219 252 44 212 219 252 45 IP Address in school 10 16 0 4 10 1 0 4 10 9 0 4 10 10 0 4 10 11 0 4 10 12 0 4 10 2 0 4 10 17 0 4 10 24 0 4 10 15 0 4 10 3 0 4 10 13 0 4 10 5 0 4 10 25 0 4 10 14 0 4 10 23 0 4 10 22 0 4 10 26 0 4 10 18 0 4 10 4 0 4 10 19 0 4 10 6 0 4 10 7 0 4 10 21 0 4 10 8 0 4 10 20 0 4 Troubleshooting North Lanarkshire Council Education Computer Centre page 18 Successmaker Successmaker runs on OS 9 2 It will run on iMacs or iBooks which have OSX if you switch to OS9 All such computers can be configured to run the software but pupils can only log in up to the number of licences the school has To configure a computer 1 From the Apple menu click on Chooser D Chooser B Select a file server A G4 Server FaxPrint nursery Server IP Address OK Active AppleTalk GQ Inactive 7 6 2 2 Click AppleShare and click on G4 Server on the right hand side 3 Regardless of what is in the Name box delete it and type success and password success Connect to the file server G4 Server as Q Guest Registered User Name success1 Pass
3. Configure AirPort Base Station f6769b Base Station _ B tick from Distribute IP addresses Internet Network Access Control Settings in this section determine how this base station s Internet connection is shared with computers connected to its AirPort network L Distribute IP addresses AirPort client computer Share a single IP address using DHCP amp NAT 7 Ethernet client computers also share a single IP address using NAT Share a range of IP addresses using only DHCP Beginning Ending Enable DHCP server on Ethernet Finally click on Update and wait for Enable AirPort to Ethernet bridging Port Mapping the AirPort base station to be reset Internet sharing using network address translation and DHCP is not enabled Client computers on the network must configure TCP IP manually The base station will act as a bridge between the AirPort and Ethernet network Troubleshooting North Lanarkshire Council Education Computer Centre page 14 Using An iBook at home To access the internet from home you have to do the following Set up an account with an Internet Service Provider ISP This can be done by obtaining a CD from Tesco Virgin WH Smith etc Instructions on the CD should guide you through the process Note that you will be charged normal telephone call charges and while connected you cannot use your telephone Once you have an accoun
4. Log in as Registered user User ID Password a0 eee To change this click on the Setup button and in the resulting dialogue box type in the IP address for your school s server here and click on Save Login with your details as normal B Service Setup Connect via Local Network FCP f Configure k User ID Password __ Log in as quest __ Log in automatically Retry login 0 times Retry delay 0 seconds Fill in if service is accessible via the network Server 212 219 253 16 Network Fill in if service is accessible via modem or ISDN Phone Security settings Encryption Default B Server ID FirstClass secure authentication only Notifier l Notify me of new mail when offline Notifier password Clears all nonconnection resources from your settings file f Flush Cache Cancel C Save Server Addresses Primary Schools Connecting from school Connecting from home First Initial of School Name IP Address IP Address All primary Schools 212 219 253 16 212 219 253 16 Support Staff and Pre 5 10 50 2 7 212 219 252 49 Secondary Schools see page 18 Troubleshooting North Lanarkshire Council Education Computer Centre page 16 Installing FirstClass The software required to use FirstClass will in the first instance be installed by Computer Centre personnel As new computers are acquired the necessary software can be downloaded from the internet and installed by someo
5. via a broadband connection Here is what each component does e Patch Panel connects each data point in the school to the Switch The numbers on each data point match the number on the patch panel e g 1 14 means socket 14 on the first patch panel e Switch takes the connection from each data point and connects them all through one cable to the server The switch can also create smaller networks within the school network For example there is one set up for school administration which allows it to be separate and secure from the rest of the school network e Server this is a powerful computer which runs continuously and controls internet access administers the network and keeps logs of internet and intranet the school network activity It may also run the school s e mail facility It can also be used by staff and pupils to store personal files and documents Commonly used documents and files which may be required by staff can be stored here and access can be controlled by passwords if required The server may not always be situated beside the cabinet but will be connected to it through the network Once the server has been configured it should not need attention on a regular basis apart from backing up data on a regular basis The server should not be used as a desktop computer Troubleshooting North Lanarkshire Council Education Computer Centre page 3 e ISP Internet Service Provider this is the company in this case A
6. when the login screen appears the sharepoints will not mount and you will receive an error message when you try to run Successmaker If this happens either restart the computer or go to the chooser and log onto the G4 server as before and mount the two sharepoints Troubleshooting North Lanarkshire Council Education Computer Centre page 20 Cloning Cloning involves making all your iBooks and iMacs have exactly the same Operating System and software installed It has advantages for ensuring all software is up to date and is an opportunity to clear a lot of old software and files from computers For computers to be cloned several conditions have to be met Any files which you want to keep need to be backed up as all data will be lost Computers need 128 MB of memory Additional memory can be purchased and installed at the time of cloning Older Macs e g pre iMac drawer loading iMacs and Clamshell iBooks cannot have OSX installed on them although they can have OS9 cloned Requests for cloning should be made to the Computer Centre helpdesk Click and Go Click and Go requires OS 10 3 The software is installed as part of the clone The software can be downloade free from the internet to be used in school or at home Go to the SEEMIS website http nic intranet seemis com install and download the software for your computer Mac or PC onto your desktop Once the software has been downloaded double click the icon an
7. Computer Centre page 2 Data Points All classrooms offices and many other areas in your school have data points for computers and printers installed These look like telephone sockets and computers are connected to them in much the same way as you would a telephone using an ethernet cable sometimes called a patch or drop lead Data points do not supply power but are usually located near a power supply There are two double sockets in each classroom or teaching area They should all be active but you can check as outlined below Ethernet cables These leads are necessary to connect to the network They are usually plugged into the data point when the computer is first switched on at the start of the day and can be left attached even when access is not required Unplugging the ethernet cable while a computer is on will not affect the computer or network equipment Cables can be disconnected from the data socket and left attached to computers at night if they are put away for storage Inside the cabinet in the classroom patch panel s 1 14 1 15 O L switch es EE this end of the cable can go in almost any socket on a switch and a light indicates a connection The cables from all the data points go back to a glass fronted cabinet located somewhere centrally in the school Here the cables go via a patch panel to a switch which connects to a server The server communicates with the Internet Service Provider ISP
8. Contents The FT tel lt ta Bi ig a wa a rd acu React a 2 What Can The Network Be Used Eor 4 Network Fault Finding 6 Checking the Cabinet and Server cs seene 8 Updating and Upgrading SoTTwdne sss 9 Operating SYSteMms asec ce eater anette ean 9 Restoring System SoftWare iainih adatan aiie alas 10 PANTING T 11 The AirPort Base STaTion seene 12 Using APSE CASS sisan un a is epi n ii a ai 16 SUCCES SINAC TT 19 COMING 2 2 oa Risse ire Ata a hi taste ae t a itad eee 21 Troubleshooting North Lanarkshire Council Education Computer Centre page 1 Your School Network In order that the most benefit is gained from the network infrastructure which has been put in place in your school it is important to have an understanding of what has been installed what it is capable of and how it may be developed in the future This document will attempt to explain and expand on each of these points The hardware This diagram shows how the various components of the network are connected Note that iMacs older Macs PCs wireless computers printers and photocopiers can be part of the school network to another part of the building data points network printer server Internet connection Wireless network AirPort via ISDN line Base Station Sey Education Internet Intranet and network cables in the structure of the building Troubleshooting North Lanarkshire Council Education
9. Education Computer Centre page 13 Confi AirPort B Station f6769b B Station In the Network Name box rename the SH ee ae base station This is what you will see AirPort QI esl slo on the control strip of your iBook Information in this section is used to identify and configure the base station If you have more than one base station ee number them Name AirPort Base Station f6769b Contact Location Change Base Station Password AirPort Card Network name f Base Station 1 Create a closed network Channel frequency ma O Enable encryption using WEP Change Network Password Optimize Placement Set up this section as shown D configure AirPort Base Station f6769b Base Station H In the IP Address and Router Address Td SE The third group of numbers in this Lae atl in this section describes how your base station is connected to the Internet or network or an explanation of each option use Balloon Help case 68 should be changed to your a T old Cost Centre code number for your Configure TCP IP MAE school Omit any leading zero E E TIE Subnet mask 255 255 255 0 e g Eastfield PS ECO70 so theirs oe MEZA would be 10 0 70 20 DNS servers Domain name If configuring a second AirPort Base Station make the IP Address 10 0 cc 21 S Optimize Placement In this box you may need to remove thi O
10. This can be a rather time consuming process to resolve Instead of trying to find out exactly what is causing the problem the System software can be restored using the Software Restore CD supplied with each computer 1 Insert the CD and double click the CD icon 2 Follow the on screen instructions 3 In the dialogue box depending on the software version there are choices of level of restoration 4 Restore in Place keeps your files and only replaces or repairs damaged System files and is the one you should normally choose 5 Erase Hard Disk Before Restoring takes the computer back to factory settings and you would lose all the files you had created Think carefully before choosing this option and back up all data you wan to keep Only use this option as a last resort 6 After selecting the level click on Restore 7 The computer will take about 15 minutes to restore You may need to insert a second disk 8 When finished run Software Update from System Preferences OSX and from the Control Panels on the Apple menu OS9 9 Open the Disk Utility which is in Utilities in the Applications folder Run Repair Permissions This is also something which should be done after installing any new software Troubleshooting North Lanarkshire Council Education Computer Centre page 10 Other tips for computer problems Computer will not complete the startup process or freezes OS9 Restart the computer by pressing t
11. d follow the instructions for installing it After it has been installed log in as normal At home connect to the internet as you normally would before logging in Troubleshooting North Lanarkshire Council Education Computer Centre page 21 North Lanarkshire Council Education Computer Department A Teacher s Guide to Troubleshooting October 2005
12. ded by Apple and it can solve problems or potential problems You can schedule your computer to do this automatically manually or even switch it off in Software Update in System Preferences You can also go to the Apple website at any time and look for updates to software including operating system When updating software from a website the instructions for downloading and installing are usually straightforward Operating Systems Every computer needs an operating system All Macs now come with OSX OS Ten while older Macs may have OS 9 or even 8 Most computers not G4 iBooks with OSX have the ability to run on either OSX or OS9 and they can be switched between as required OSX also has Classic Mode which comes into play when you try t run some older software which has been designed to run in OS9 A window appears and you are asked if you want Classic mode to run Your computer then looks as if it is operating in OS9 Eventually OSX will become the main operating system but in the meantime you have the ability to choose which OS suits your software and your personal preference for the way your computer looks and operates Switching between operating systems In OSX click on the System Preferences icon in the dock or from the Apple menu and then on Startup Disk You will have a choice of disks to start from Choose the OS9 2 2 folder click Restart and then Save and Restart Your computer will start in OS9 O Startup Disk 4
13. e browser opens Microsoft Internet Explorer Setting the Home Page The page which appears when the browser is opened can be changed from Preferences on the Edit menu or Explorer Preferences Click on Browser Display or Home Search Type in the URL web address of another site Z File 273 view Go Favorit Internet Explorer Preferences cut 3X Web Browser You can customize the Home Page and Search Pages to open any Copy 3C Aq i pages you want S Paste gv rowser Display gt P Back Fo Clear Web Content ome Page Home Search Your Home Page is the page that the browser goes to when you Address Select All A click the Home button on the tool bar Language Fonts Nati ind S 2 S 5i Subscriptions Address fhttp www google com ind Again G ihe 2 L AutoFill Forms 3 Security Use None Use Defau S 2 Preferences N Security Zones MM Automatically go to this Home Page when opening a new window 8 O Ratinas Checking the cabinet and server If after having checked the settings above in Network Settings there is no internet access from any computer in the school you may have to check the school s cabinet and server In most schools these are located together although they can be in different parts of the building The Cabinet At the cabinet check the following is there power to the cabinet i e are there lights on any components If not contact the Computer Cent
14. he reset button or you may have to unplug the computer and hold down the Shift key to turn the Extensions off When the computer starts you may want to change some of the Extensions or choose a different set of Extensions If you are not sure about this simply try restarting the computer again without switching the Extensions off Program not responding Hold down Ctrl Option Command keys the three bottom left and press the esc key top left and this opens the Force Quit Applications dialogue box where you can force quit a program which is running Restarting a frozen computer Hold down Ctrl Command and press the on off button Printing There are two main types of printer There are printers which are attached directly to the computer by a cable local printer and network printers which are connected to the network and can be used by computers which may be in a different part of the building remote Inkjet printers which are connected directly to a computer by a cable usually a USB cable come with a CD from which the printer drivers need to be installed The instructions for this are usually straightforward From time to time printer manufacturers update these drivers and they are available as a free download from their website If you are having problems with a printer it is a good idea to check out the relevant website OS9 In OS9 from the Apple menu select the Chooser For a local inkjet printer click on its icon highlig
15. ho will configure it and show relevant staff how to use it Please remember that FirstClass can also be used to distribute documents throughout the school Administration Many of the points above highlight advantages but also have implications for several areas of school administration Central storage of commonly used documents on the server or other computers means that there is a potential for saving paper and for staff not having to wait until documents are found photocopied and delivered to them E mail and calendaring should cut down on the number of messengers going round a school and notice boards should become less cluttered Monitoring the Network Apple Remote Desktop OSX allows Head Teachers to monitor all the Apple computers in the school Each class computer screen can be viewed and if necessary can be controlled or have a message displayed Reports on what software is installed on each computer can be requested and installing software can be done centrally from one computer This works particularly well after the school s computers have been cloned more of which later If a school decides they want this facility please contact the Computer Centre staff who will configure it and show relevant staff how to use it Troubleshooting North Lanarkshire Council Education Computer Centre page 5 Network Fault Finding Once the school network has been installed and the various components configured little maintenance s
16. hould be required However if at any time access to the internet or e mail is not possible there are some basic procedures which can be carried out to return these facilities to full connectivity Please note that trying any of the following needs only be attempted if you feel confident about it and have time to do it If not call the Computer Centre helpdesk Cables and connections The most obvious check to be made is whether the computer in question has been connected with an ethernet cable to an active data point To check if a computer has connectivity to other components on the network OS9 go to the Chooser on the Apple menu and click on AppleShare Any other computers or server on the network will appear in the box on the right hand side In OSX go to System Preferences and then Network and there should be a green light next to either Built in Ethernet or Airport This only proves there is a physical connection Internet access depends on the configurations below Network settings OS9 Classroom computers need to be configured to be able to be an active part of the network There are two main settings which need to be checked One is AppleTalk and the other is TCP IP Both of these can be accessed from the Control Panels on the Apple menu The settings in TCP IP tells the computer how it will connect to other computers File Edit Format Font Size Style Outline V About AppleWorks Appearance SN AirPort Apple Menu Options D Ap
17. ht the USB connection on the right hand side and close the Chooser For network printers click on the LaserWriter8 icon and a list of available printers will be displayed Click on the one you want and click Setup to put a printe icon on the desktop or simply close the Chooser D Chooser B Select a PostScript Printer E Goliath AppleShare Laserwriter 8 HP LaserJet 1200 HP Peripheral Island Room Laser KCA_001287 L431C5F Lexmark E322 Printer2 PRINTERS PRINTER Printer8 QMS magicolor 6100 setup _ Active QO Inactive AppleTalk N N Troubleshooting North Lanarkshire Council Education Computer Centre page 11 OSX To select a printer go to the hard drive and open the Applications folder From the Utilities folder open the Print Centre or the Printer Setup Utility may be on the dock If there is no printer selected click Add From the Printer List click on the box at the top to choose how the computer will connect to the printer USB for a local printer and Appletalk for a network printer Once you have selected this available printers will be shown Clicking on one will make that the default printer To switch between printers simply click on its name and close the Print Centre Printer List Status DESKJET 950C evesham Goliath Printer List AppleTalk B Local AppleTalk Zone B eee Type Goliath PostScrip
18. igure is set to Using DHCP 3 Then click on AppleTalk and make AppleTalk active 4 Click Apply Now and close the Network window and then the Preferences window 5 Note that this does not necessarily mean that Internet access is now available This will be dealt with later eoc P a e Network i v Show All Displays Sound Network Startup Disk Location Automatic HH Show Built in Ethernet B TcPy iP PPPoE AppleTalk Proxies Ethernet Configure IPv4 IP Address Subnet Mask Router DNS Servers Search Domains IPv6 Address N m Click the lock to prevent further changes Using DHCP Y 10 50 10 52 255 255 0 0 DHCP Client ID If required 10 50 0 1 Configure IPv6 Assist me Renew DHCP Lease Optional Optional eec Show All fi fE Click the lock to prevent further changes a A O Displays Sound Network Startup Disk Location Automatic Show Built in Ethernet z TCP IP PPPoE AppleTalk Proxies Ethernet A Make AppleTalk Active Computer Name Andy s iMac Can be changed in Sharing Preferences AppleTalk Zone Configure Automatically is Troubleshooting North Lanarkshire Council Education Computer Centre page 7 Browsers When your network is made active a shortcut to a browser usually Internet Explorer is left on each computer desktop launcher or dock When you click on this icon th
19. in the Address box to switch between them 1 2 Start FirstClass In the Login dialogue box click in the Address box and type School Click Setup In the Server box where it now says School delete it and insert the address of the school server Click Save For logging in from home do the same change the Address to Home for example Click Setup In the Server box where it now says Home delete it and insert the address of the server you should connect to from home Click Save Log in as normal with your FirstClass details Troubleshooting North Lanarkshire Council Education Computer Centre page 17 Secondary School server addresses School IP Address from home Abronhill High School Airdrie Academy Bellshill Academy Braidhurst High School Brannock High School Calderhead High School Caldervale High School Cardinal Newman High School Chryston High School Clyde Valley High School Coatbridge High School Coltness High School Columba High School Cumbernauld High School Dalziel High School Greenfaulds High School Kilsyth Academy Our Lady s High School Cumbernauld Our Lady s High School Motherwell Rosehall High School St Aidan s High School St Ambrose High School St Margaret s High School St Maurice s High School St Patrick s High School Taylor High School 212 219 252 20 212 219 252 21 212 219 252 22 212 219 252 23 212 219 252 24 212 219 252 25 212 219 252 6
20. ion If the school has more than one base station they can be set up for roaming access where computers will pick up a signal from the nearest base station Troubleshooting North Lanarkshire Council Education Computer Centre page 12 To configure the Base Station OS9 1 Plug in the power for the base station and connect an ethernet cable to a network data point 2 On an iBook with an AirPort card installed choose TCP IP from the Control Panels on the Apple menu and make sure it connects via AirPort see page 8 above 3 On the Control Strip make sure Airport is switched on FRIN 95 mme OD OS e e clicking here allows you to switch AirPort on and off and choose the network if more than one base station is being used 4 Navigate to the AirPort folder on the Hard Disk Depending on the system software version the location varies but is either in the Applications folder or the Apple Extras folder 5 Open AirPort Admin Utility and the iBook searches for a base station within range In the window that opens click once on the network and click Configure 6 Select the network which you are going to work with It may be called something like AirPort Base Station f6769b or similar 7 When asked for a password enter public Configuration of a base station in OSX is very similar using AirPort Admin Utility in the Utilities folder Continued overleaf Troubleshooting North Lanarkshire Council
21. le 2047 99 MB Sound Level Cache Options Modify Help lL Configure J Cancel 10 Once the configuration is complete click restart 11 Once your machine has restarted you should have an icon for Successmaker on your desktop You are now ready to use Successmaker 12 You may want to copy this icon into the Launcher To do this drag the icon onto a blank part of the Launcher Leave the original on the desktop To use Successmaker simply double click on the icon on the desktop or click on the icon in the Launcher D When prompted enter a valid username and password You will then be able to access the courses that have been assigned to that user Once you have finished using Successmaker you must ensure that you leave the program correctly To do this select File and then Quit You will be returned to the password login screen Again choose File and Quit When you have finished using Successmaker for the day drag the cail and history sharepoints to the trash This will stop unauthorised access to the sharepoints Please Note Successmaker needs to have the two sharepoints cail and history mounted for you to be able to use the programme The configuration process you have carried out will set these two sharepoints to mount each time you switch the computer on but you will need to enter the password success for the sharepoints to finish mounting each day If at any time you click Cancel
22. lfred McAlpine which gives internet access to the outside world and provides internet filtering for educational establishments What can the network be used for The main uses of the network are internet access e mail and calendaring sharing of common resources e g printers photocopier file sharing administration monitoring computer use Internet Access To access internet facilities software called browsers are used Every computer comes with at least one browser installed The two main browsers are Internet Explorer and Netscape Navigator Apple have introduced Safari but there are others They all do the same job and are very similar to use but vary in the way they look A browser will be configured on each computer in the school E mail E mail will be available through a program called FirstClass This allows e mail to be sent internally and externally Appropriate persons in the school will be given an e mail account As with internet access this facility is filtered and a record of access is kept Much of the internal communication which takes place in the school at present on paper can be transferred to e mail Calendaring allows calendars or diaries to be set up for staff for their own use but they can also be linked so that meetings can easily be arranged amongst associated group members E mails can be sent automatically at a preset time to remind participants of impending meetings etc Head Teachers f
23. ne in the school Anyone requiring access to FirstClass from home can also do this and install it on their home computer 1 10 11 12 13 Open your browser Usually Internet Explorer Go to www centrinity com Click on Download Desktop Client On the page which opens click Other Languages Next to UK English choose the platform Mac OS or Windows Click on FC8047UK dmg or exe for Windows When the download is complete close your internet browser On the desktop or in a Finder window double click on the Install FirstClass Client UK icon There may be an icon for the file to be uncompressed first Follow the on screen instructions to install the software Make sure a previous version of First Class is not already running When the software opens it may tell you that you are not yet connected to a server Click OK In the dialogue box which opens the Server option is already highlighted so type the address of the server from the list on page 16 depending whether you are in a school or at home Click Save and the software is ready to use If you are in school simply type in your User ID and password To use FirstClass from home connect to your ISP as normal open FirstClass and type your User ID and password and click Login If you use a laptop computer in school and at home you can set up two addresses in the Login box and all you need to do is click on the little triangle
24. omputer Troubleshooting North Lanarkshire Council Education Computer Centre page 4 OR gt You create a login for someone and give them a password to use Even once someone has logged onto your computer you can restrict access to what they see and can do with it For example you can in order of increasing security give guests Read and Write access where they can see the files download them to their computer alter them and give them back to you give guests Read Only access where they can still download files but cannot alter your originals create a Drop Box in which as its name suggests other users can only deposit files This is configured through File Sharing which is in the Control Panels on the Apple menu OS9 or in the System Preferences OSX Users can choose who can access files and what level of access they have Guest access allows anyone on the network to see your files or passwords can be allocated to particular users For security any computers used for administration in the school are hidden from classroom computers The school server or another computer in the school can be used to store files centrally For example these could be forms used for administration such as pro formas used by staff for forward plans or any other area of school administration These can be accessed by staff and read or printed as required If a school decides they want this facility please contact the Computer Centre staff w
25. or example can create a calendar which all staff have access to create another for his her personal use and yet another for access by the Senior Management Team Calendars can also be set up for shared resources such as projectors Smartboards or activity rooms so that all staff are aware of what is in use and when it is in use Sharing of common resources Network users can potentially share each component on the network Who has access to what is something which schools will need to think carefully about Network printers or a photocopier can be configured to be given access by all or only some computers as required Classroom inkjet printers can still be used and they can be switched between by choosing the required printer from the Chooser on the Apple menu OS9 or via the Print Centre or Printer Setup Utility OSX File sharing Computer users can give others access to files which are stored on their computer This can be done at a whole school level where each group in the school community can have a folder in which to save work or it can be done at a personal level with individuals or groups sharing files File sharing is a two way process where the person sharing the files first of all needs to indicate which files are to be shared and secondly the person who wants the files has to know how to access them Different levels of access can be set for files being shared Guest access can be set up where anyone can login to your c
26. ple System Profiler AppleTalk Calculator Captivate Sel amp ct Chooser ColorSync R Control Panels Control Strip Date amp Time U Favorites NialAccict In AppleTalk make sure it says Connect via Ethernet or Airport if using an Airport base station O Appletalk H Connect via Ethernet built in Setup Current zone lt no zones available gt Z Save the settings if asked to in the dialogue box Troubleshooting North Lanarkshire Council Education Computer Centre page 6 In TCP IP Connect via Ethernet or Airport if using an Airport base station and Configure Using DHCP Server should be selected D Connect via Setup Configure DHCP Client ID IP Address Subnet mask Router address Name server addr Ethernet built in J use 802 3 Using DHCP Server lt will be supplied by server gt lt willbe supplied by server gt lt willbe supplied by server gt Select Hosts File l Implicit Search Path Starting domain name Ending domain name Additional Search domains Note that if the computer is to be used with an AirPort base station then this must be selected in Connect via Network Settings OSX 1 In OSX open System Preferences and click on Network 2 In the Show box choose Built in Ethernet or Airport Make sure Conf
27. re has the computer which is not getting access been patched into a switch To confirm this note the number of the data point on the wall into which the computer s ethernet cable has been plugged At the patch panel ensure a cable goes from the same data point number to any of the switches If not contact the Computer Centre The Server If the cabinet s components seem to be operational you will need to check the server The server monitor goes to sleep when it is not being used Moving the mouse or pressing the space bar should reactivate it If it does not or the server has frozen press the reset button at the front of the 64 server It is the small button with a triangle on it below the on off button Troubleshooting North Lanarkshire Council Education Computer Centre page 8 If the sever is running check for internet access by attempting to browse the internet If Internet Explorer is not on the Launcher or Dock it will be in the Applications folder If you can browse the internet then the problem is probably within the school Always quit Internet Explorer after using it on the server If only one computer is having a problem check all the settings as above If no computer can access the internet contact the Computer Centre Updating and upgrading software Sometimes a dialogue box will appear asking you to update software running on your computer In general it is a good idea to do this as it is recommen
28. t printer Island Room Laser PostScript printer KCA 001287 PostScript printer L431C5F Lexmark E322 PostScript printer Printer2 PostScript printer Character Set Western Printer Model Cancel The AirPort base station as part of your network Base stations can be plugged into any active data point on the network Once they are configured they wi provide the same facilities for the iBooks or other computers as if they were attached to the network by cables Do not connect the Base Station until it has been configured Use an iBook to configure the base station There are instructions in the AirPort folder which is in Apple Extras in the Applications folder If you are unsure about doing this contact a member of staff from the Computer Centre Base stations can be fixed permanently in the position they are going to be used or they can be moved from classroom to classroom The range within which access to the network remains available will depend on the distance from the base station and any obstacles in between such as walls This can only be determined by trial and error The speed of the connection for network facilities such as the Internet depends on the number of computers in wireless contact with the base station and what activities they are involved in If they are all trying to download files or web pages at the same time a fall off in performance may be noticed A maximum of about eight computers is recommended for each base stat
29. t you will be given a name to log on with and you can choose a password The iBook needs to be connected to your telephone line using the thin cable which came with it Change the TCP IP settings to Connect via PPP and Use PPP server The Remote Access setting controls telephone access to the internet Choose it from the Control Panels If you used a CD to register with an ISP the correct settings should already be entered here If not type them in and click Save Password and close the dialogue box All of this only needs to be done once 1 To access the internet from the Apple menu choose Remote Access and click Connect Dialling tones should be heard 2 Once the computer has connected to your ISP open Internet Explorer and your home page should appear 3 To end your internet session click on Disconnect from Remote Access on the Apple menu and close Internet Explorer To use the iBook in school remember to change the TCP IP settings back to Ethernet or AirPort If you have a broadband connection at home the settings are different from those described and you may need to contact your ISP Troubleshooting North Lanarkshire Council Education Computer Centre page 15 FirstClass The only configuration which may need to be done in order to log in to your FirstClass server is to enter the server IP address here aar FirstClass Login Address home Te iv f Browse gt 212 219 253 16 Setup
30. word Add to Keychain 2 way Encrypted Password Change Password Cancel connect 4 Click Connect 395 5 In the following box put a tick or cross next to cail and history Click OK aa G4 Server Select the items you want to use cail 2 history w Checked items will be opened at system startup time Save My Name Only Save My Name and Password in the Keychain 3 9 3 6 On the desktop will be two sharepoints called cail and history 7 Double click the history icon and then the configure icon 8 Click Next 9 In the Verify Settings box the only setting which needs to be changed is the volume which should be set to 7 Troubleshooting North Lanarkshire Council Education Computer Centre page 19 Verify Settings The following settings have been detected by the Station Configuration utility Yerify that these settings are correct Make any necessary changes_ To modify the list of course drivers to be cached installed on the learning station s hard disk click Modify Network File Location Station Settings 3 Station Number 2 Courseware Files cait v Number of CD ROM T History Files Drives Yideo SUSE Number of Colors 2147483647 Teacher Files history Screen Resolution 768 x 1024 Yideo Playback Station Program Files Macintosh HD Audio ST 29 01 MB XJ Install Sound Yolume Control Station File Information Space Availab
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