Alertme Troubleshooting
Contents
1. UNIVERSITY OF Alertme Troubleshooting Southampton School of Civil Engineering and the Environment How do I rejoin a lost device to my system Firstly remove the battery from the device and wait for 1 minute lf when you put the battery in the device it just starts to double flash or does nothing then it is already linked to an AlertMe system hopefully yours and the Hub just needs a few minutes to find it or it may need a new battery if it is not a new device If when you put the battery in the device it lights up solidly straight away for a second or two and then starts to double flash it needs to join the network and is not linked to a system SO you will need to add an Accessory To add a device put the battery in and you should see a solid light for about 2 seconds and then it should flash twice every few seconds Place it within 40cm of the Hub Sign in to the secure website and click MySettings Click the Accessories tab Now click Add Accessory Click OK until you are on a page called Starting Accessories Then wait until your device stops flashing and to appear on the website Then click OK through the website following the instructions until you are back at MyHome To reset the SmartPlug you need to unplug it and hold the button on the top until the light on the front has turned on and the off again When you plug the SmartPlug back into the mains you then need to press the button on the top 4 times onc2. e a second After 15 to 30 seconds the logo on the front of the plug should start to flash and is then ready to be added To do this you ll need to add an Accessory as described above To reset the Lamp you need to find a pin or paperclip This needs to be held in the hole on the bottom of the Lamp for fifteen seconds The Lamp will then turn green for a few seconds While it is green you need to press the pin into the hole five times once a second This will then cause the Lamp to glow blue then start to flash It is now ready to be added To do this you ll need to add an Accessory as described above UNIVERSITY OF Alertme Troubleshooting Southampton School of Civil Engineering and the Environment How do I reset or reinstall a device Resetting a device will reset it back to its factory settings You will only really need to do this if the device has not been found when installing the system for the first time or if you have removed a sensor from your system and want to re add it at a later date To reset a Keyfob you will need to remove the battery for at least one minute and then after this reinsert the battery before pressing the Away from Home button the tamper button 8 times with a one second delay between each press You may notice an amber light on each press however continue with the process On or before the 8th press you should notice a green light and once you have seen this remove the battery for 5 seco
3. nds before replacing it The light on the Keyfob should then flash green for around one second before beginning to double flash green This indicates that the device is ready to be installed on the system In order to do this you need to ensure that the Keyfob is placed within 40cm of the Hub and then log into your secure AlertMe account and proceed to Add Accessories To reset other devices you will need to remove the battery for at least one minute and then after this press the tamper button 8 times within 10 seconds On or before the 8th press you should notice the green light come on solid then start to double flash This indicates that the device is ready to be installed on the system In order to do this you ensure that the sensor is placed within 40cm of the Hub and then log into your secure AlertMe account and proceed to Add Accessories How do you reset a SmartPlug To reset the SmartPlug please hold down the button on its top until the light on the front has turned on and then off again this can take up to 15 seconds If the SmartPlug is brand new it might need 30 mins of charge before you can do this At this point you then need to press the button on the top four times repeatedly doing this once a second The logo on the front of the SmartPlug should light up solid for a few seconds before starting to flash It is now ready to be added At this point head to your AlertMe homepage gt Accessories gt Add Accessory and set the H
4. sage from your AlertMe website If you are trying to reset or re add a Meter Reader that is already on your system please see this article here
5. ub to search mode When the SmartPlug stops flashing it will have joined the system Alertme Troubleshooting Southampton School of Civil Engineering and the Environment Why can t add my Meter Reader If you are having problems installing your Meter Reader or it cannot be found by the Hub please remove the batteries from the Transmitter for at least 1 minute After this time reinsert the batteries and straight away press and release the reset button just above the battery chamber 4 times each time ensuring that you press the button firmly before release the LED should now go solid green for a few seconds before starting to double flash This means that the Meter Reader is in search mode and is ready to be found At this point head to your AlertMe homepage Accessories Add Accessory and set the Hub to search mode Within a few minutes you will see that the LED on the Meter Reader has stopped flashing Starting your accessories Your Accessories will flash but will stop when they are communicating w ie Au they are w to the system they also appear as an icon below This may take a few minutes When all of your Accessories have been added click OK Now click OK this will take you back to your accessories page where you can rename your Meter Reader and view more information on it Ensure that the clip on the Meter Reader is secured tightly to your mains electricity cable you will now be able to monitor your energy u
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