Troubleshooting Guide: Microsoft Windows ActiveSync
Contents
1. 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale l Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk De e Manage m File Action View Help m amp m2 BE E LATITUDEES30 1 BB Acronis Devices Batteries Computer Disk drives 2 Display adapters 2 DVD CD ROM drives Human Interface Devices E IDE ATA ATAPI controllers S IEEE 1394 Bus host controllers Keyboards Me Mice and other pointing devices Modems Monitors E9 Network adapters BEW 1394 Net Adapter 2 7 BIJ Broadcom Netxtreme 57xx Gigabit Controller B Intel R PRO Wireless 3945ABG Network Connection 2 PCMCIA adapters q Ports COM amp LPT s Processors Sound video and game controllers lt s Storage volumes System devices Universal Serial Bus controllers P2 T27 2 23 52 2 5R 2 5R R R 2 2 mm 23 2 R R 2 32 amp Microsoft USB Sync2. information contained herein and should notify to Anders any intended use of the product www anders co uk The Connected box can be closed and the green ActiveSync wheel icon on the taskbar will indicate target connection status as shown in Figure 1 12 Figure 1 12 Green ActiveSync connected wheel icon 6 3 Using the Asynchronous Serial Port lt Once the null modem cable is attached to the UMR target as per Section 6 initiate the Get Connected tool to establish the connection Again the connection dialogue box in Figure 1 10 amp 1 11 will appear similarly select No to Set Up Partnership and the UMR file space can then be readily browsed Once the host is connected to the target the ActiveSync wheel should appear in green in the dialogue box and taskbar icon as shown in Figure 1 11 amp 1 12 6 4 Target UMR ActiveSync Connection On initiating the AS connection the UMR will indicate host synchronisation via an on screen status message as shown in Figure 1 13 The ActiveSync icon gt will also appear in the taskbar My Device uv Recycle Bin ConnForMsASync Status ImageUp Software Reboot 2 Start econnFormsasyne Status Figure 1 13 Target UMR ActiveSync status alert box k 1 27 AM ala Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without p
3. Figure 1 16 Windo CE US vice listed under Device Manager FSP Microsoft USB Sync Driver files Provider Microsoft Corporation File version 4 5 5086 0 Copyright Copyright 1981 2000 Microsoft Corp All rights Digital Signer Microsoft Windows Hardware Compatibility Figure 1 17 Host PC USB Driver Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the information contained herein and should notify to Anders any intended use of the product www anders co uk _ anders 10 Ensure that the device and the host PC both have USB connections enabled e In ActiveSync on the host under File menu click Connection Settings and then select the Allow USB connections check box e To manually activate ActiveSync on the target click Start gt Network and Dial Up Connections and then double click the ConnForMsAsync icon Disconnect and then reconnect USB cable from the device UMR Disconnect th
4. Speed 54 0 Mbps Signal Strength Activity Received Packets View Wireless Networks Figure 1 18 Disabling the Wi Fi network adapter 11 Carry out the following procedure e Disconnect the USB cable from the device UMR e Disable the antivirus program running on the host workstation e Reconnect the USB cable to the device UMR 12 Complete the following e Disconnect the USB cable from the device UMR e Remove ActiveSync using Add Remove Programs e Install ActiveSync e Reconnect the USB cable to the device UMR 13 Ensure that the DHCP Client service is running on the host PC This can be established by checking the workstation IP address is assigned automatically Under the network adapter properties select Internet Protocol Properties and then TCP IP Properties as shown in Figure 1 19 To confirm the Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale d Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify
5. Pass Thru behaviour with ISA proxy failures Partnership improvements Better resolution of multiple devices with the same name syncing with the same desktop Connectivity improvements Better handling of VPN clients resolve unbinding of protocols from our RNDIS adapter New auto detection of connectivity failure with user diagnostic alerts New troubleshooting utility Faster file transfer speed and photo sync via Outlook are only available for Windows Mobile 5 0 powered devices Customers using Microsoft Exchange 2003 Service Pack 2 with devices running the Messaging and Security Feature Pack for Windows Mobile 5 0 will benefit from the following feature enhancements included in ActiveSync 4 5 Direct Push Technology local device wipe and certificate powered authentication to Microsoft Exchange Microsoft Office Outlook 2000 not supported Conversion of database files for use on a mobile device is not supported Conversion of font files for use on a mobile device is not supported by ActiveSync 4 5 Application Note AN107 Rev 1 1 10th Feb 2009 rhs anders
6. should satisfy itself of the accuracy and completeness of the information contained herein and should notify to Anders any intended use of the product www anders co uk 5 Host Workstation Configuration Both ActiveSync v3 8 and the latest v4 5 release from Microsoft are supported by the UMR hardware and the development tool chains Visual Studio and Embedded Visual C The ActiveSync installation on the host PC should be conducted with the USB or null modem cable disconnected from the target 5 1 ActiveSync Installation amp Configuration Instructions The ActiveSync tool can be downloaded from the Microsoft hyper links found in Appendix A The system hardware and software requirements for the AS application can be found in Appendix B The application is installed on the host equipment under the regular Microsoft End User License Agreement EULA The following instructions guide the user through the installation and configuration process e Select the language you wish to use from the dialogue list e Accept the licensing agreement if required e Select Run this program from its current location and click Ok e Follow the instructions on the screen e Note during the installation Windows Firewall exceptions are added to ensure relevant host TCP ports can be accessed e Once the installation is complete the ActiveSync icon should appear in the taskbar e Right hand click on the AS icon and left hand clic
7. stepped process if you are using a USB cable to connect your device to the PC and ActiveSync does not recognize the device or the program stops responding while connecting to ActiveSync 1 Check the device for relevant system messages and address any conditions affecting the connection 2 As shown in Figure 1 15 verify the ActiveSync process wcescomm exe is running on the host PC under Task Manager Application Note AN107 Rev 1 1 10th Feb 2009 ay anders Windows Task Manager File Options View Help Applications Processes Performance Networking Image Name User Name CPU Mem Usage svchost exe NETWORK SERVICE 00 4 220 K svchost exe LOCAL SERVICE oo 5 124K SynTPEnh exe patrickreast oo 3 660 K System SYSTEM 00 264 K System Idle Process SYSTEM 95 28K taskmar exe patrickreast 5 688 K TimounterMonitor patrickreast 4 952 K TrueImageMonito patrickreast 3 980 K USNSVC EXe SYSTEM winlogon exe SYSTEM WINWORD EXE patrickreast WLKEEPER exe SYSTEM 15 688 K WLLoginProxy exe patrickreast 7 760K WLTRAY EXE patrickreast 8 144 K MWLTRYSVC EXE SYSTEM 1 908 K 2CFgSvc exe patrickreast 16 196 K C Show processes from all users End Process Commit Charge 757M j 8771M Processes 66 CPU Usage 7 a USB Win CE de A4 w and the associate driver file is wceusbsh sys Figure 1 17 gt EE Tn eh b Application Note AN107 Rev 1 1 10th Feb 2009
8. A anders Troubleshooting Guide Microsoft Windows ActiveSync with UMR Series 5 Application Note AN107 Rev 1 1 10th Feb 2009 rhs anders 1 Table of Contents be SU meiiies eenn ina Naaa EEN E AREER NE E ERNE ENEAN 2 2 Revision Information LMh khK AKKhkkkkkkll kk kk kk kk kk kk kk kk kk kk kk kaka aaay aka kaka aaay aa kaka kaka aka kk a kak kak kk kak 3 3 Introd Ct OM s siy 2 314 54x3 2a ana b nini nini nin ana A ak aa Wad n n nad aa Va an Da Waaa k ana Moreen bank kan 4 4 Target configuration kh hkhk kklklkkkk kk kkkkk kk kkkk aka kaka kaka kaka kaka kaka aa a E J kaka kk kk kk ka 4 4 1 Boot Loader Configuration for ActiveSync USB CONNECTION kk kKk KE kEkkdakkk 4 4 2 Boot Loader Configuration for ActiveSync Serial Connection ay lu 5 4 3 WINCE Configuration for ActiveSync USB Connection kkk EEE 7 4 4 WINCE Configuration for ActiveSync COM1 Connection cccecceeeeee eee eee dk 8 5 Host Workstation Configuration kW k k Ls c mcL BD2ey E AL U 10 5 1 ActiveSync Installation amp Configuration Instruct OnS4 k dak kk 10 6 Synchronizing the target UMR to the host workstation lkl kk lk kkkkk kaka 12 6 1 Communication Port Availability l l uzak kk kk kk kk kk kk kaka kak kk kk kk kk a 12 6 2 Using the USB Port ccccccceeseee eens d r EN A d xl keka kaka kk kaka kk kk kaka 13 6 3 Using the Asynchronous Serial PO
9. All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale l Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk 6 Synchronizing the target UMR to the host workstation With the host workstation booted to the Windows operating system apply power to the UMR via a dedicated power supply 12V AED556 or 5V AED553 and boot the target WinCE operating system 6 1 Communication Port Availability To verify the intended USB or COM port of use is not occupied by another Windows application make use of the ActiveSync Get Connected tool which is accessed through Connection Settings and clicking the Connect button This tool will then scan available communication ports on the host machine COM Ir USB etc as shown in Figure 1 8 amp 1 9 below Get Connected Checking COM Ports Please wait while Setup locates your mobile device Progress Looking for 4 mobile device Checking on COM Port 4 Checking USB k gt Kesr _ Figure 1 8 Get Connected t
10. B port for synchronisation attach the USB cable from an available host port connected direct to the host motherboard not via a USB hub or docking station to the device port P12 on the UMR Similarly for serial asynchronous communication attach the null modem cable between the available host comms port to the COM1 port on the UMR 6 2 Using the USB port When the host PC and device UMR are connected the workstation USB driver will recognise the new device and ActiveSync will connect the target automatically Indication of target synchronisation is given by the turning wheel icon in the taskbar The user is then prompted to setup a partnership via a dialogue box shown below in Figure 1 10 Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk New Partnership Set Up a Partnership Before you can synchronize information between
11. SEEDS Tab aps Detailed loq file Stop Figure 1 20 Host Trouble shooter scan activity 16 If after following the above process the ActiveSync connection with the UMR has not been established please save the resulting trouble shooter log file ASTULog cab and send it into Anders support team umr support anders co uk for further inspection In addition to the trouble shooter file please submit the UMR infoviewer log which can be found in the target Control Panel as shown in Figure 1 21 InfoViewer x Serial Number ooo0000000 Processor Type Intel PXA 270 Processor Speed 520MHz OS WindowsCE 5 0 Version 50 WinCE License Core NET CF Version 2 0 OS Image Version _ Build Date 1 0 E Nov 6 2008 Display Resolution 800x480 Console Buad Rate 38400 Manufacturing Link Baud Rate 115200 Station IP Address 192 168 1 144 Station SubnetMask 255 255 255 0 Station MacAddress 00 01 C0 04 E8 C9 USB vendor ID 7849 USB Mode Slave Console Terminal COM3 Mlink Console USB DHCP ON Nar d Flash Driver Version 3 Total Physical Memory 53866496 2 Start control Panel fintoviewer gt Jk 8 17 AM Figure 1 21 Infoviewer log Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant th
12. T set to usb and that USB host port 3 is set to slave ARMmon gt mlink coml Setting manufacturing link to COMI ARMmon gt usb3mode slave GSB port 3 set to slave mode 4 2 Boot Loader Configuration for ActiveSync serial connection Only the COM1 serial communications channel on the PMA 270 offers the fully handshaking signalling required for the ActiveSync tool Hence this port needs to be freed up from the boot loader console in order for the AS utility to occupy the channel Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale d Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk Using the setupinfo command verify the boot loader configuration parameters as shown in Figure 1 1 COM1 38400baud Tera Term VT File Edit Setup Control Window Help Boot loader console is set to COMS3 Manufacturing link is set to either USB or COM3 as
13. ant to click Ok on each parameter modification Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale p Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk J e 1 Make New ConnForM DM9CE1 Connection ConnForMsASync Properties Figure 1 5 Make New CORRFGHMINN DMOCE1 Connection Device Properties None Figure 1 5 ActiveSync Serial Port connection Properties Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of d the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale nak qnders Prior to concluding any agreement with Anders the customer
14. e USB cable restart the UMR and then reconnect the USB cable to the device UMR Disconnect the USB cable restart the host PC and then reconnect the USB cable to the device UMR Perform the following e Disconnect the USB cable from the device UMR e Open the following ports for all programs in the PC firewall 990 open inbound TCP port 999 open inbound TCP port 5678 open inbound TCP port 5679 open outbound UDP port 5721 open inbound TCP port 26675 open inbound TCP port e Reconnect the USB cable to the device UMR Deleting the contents of the CoreCon folder on the Host PC may help invoke the ActiveSync connection Note this folder may not exist on all Host configurations e Disconnect the USB cable from the device UMR e Delete the contents of the following folder on the Host PC C Documents and Settings UserName Local Settings Application Data Microsoft CoreCon e Reconnect the USB cable to the device UMR If the host PC uses a Wi Fi connection to connect to a local area network perform the following steps e Disconnect the USB cable from the device UMR e Disable the wireless adapter via Network Connections gt Wireless Network Connection as shown in Figure 1 18 e Reconnect the USB cable to the device UMR Application Note AN107 Rev 1 1 10th Feb 2009 rhs anders D General Support Connection Status Connected Network anders2 Duration 00 00 28
15. e accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale p Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk 7 1 Common Issues related to Host Target recognition e If non Microsoft firewall software is installed and running on your desktop PC you might need to configure the software to allow the following ports in order for ActiveSync to function 5678 5679 990 26675 and 5721 e Sometimes antivirus software that is installed on your desktop PC can conflict with ActiveSync functionality e Inrare cases some LAN configuration tools might also conflict with an ActiveSync connection To enable your Windows Mobile based device to successfully synchronize with your desktop PC you might need to disable the LAN configuration tools If you upgrade to Windows Media Player 10 after you have installed ActiveSync on your desktop PC you must perform a repair installation of ActiveSync This enables successful Media Synchronization to a Windows Mobile based device e When a device is connected to a PC over an USB connection that goes through an external USB hub you might experience connection instabilities such as drops in the connection or an unresponsive d
16. esktop PC e If the desktop PC operating system is upgraded or if a Service Pack is installed you must perform a repair installation of ActiveSync in order to enable the expected ActiveSync functionality If you upgrade from Windows XP SP1 to Windows XP SP2 you must add the Windows Firewall exceptions that are needed by ActiveSync Application Note AN107 Rev 1 1 10th Feb 2009 rhs anders 8 Appendices A Appendix Windows Published Information amp Useful links 1 Synchronising http www microsoft com windowsmobile en us help synchronize default mspx 2 Downloading ActiveSync v 4 5 http www microsoft com windowsmobile en us help synchronize activesync register mspx 3 Downloading ActiveSync v 3 8 http www hpcfactor com support syncsoft activesync 4 Troubleshooting ActiveSync 4 5 http www microsoft com windowsmobile en us help synchronize activesync usb mspx 5 Registry Tricks http bevhoward com ASync htm B Appendix Microsoft ActiveSync Host System Requirements ActiveSync v3 8 v4 5 host operating systems compatibility Microsoft Windows 2000 Service Pack 4 Microsoft Windows Server 2003 Service Pack 1 Microsoft Windows Server 2003 IA64 Edition Service Pack 1 Microsoft Windows Server 2003 x64 Edition Service Pack 1 Microsoft Windows XP Professional Service Packs 1 and 2 Microsoft Windows XP Home Service Packs 1 and 2 Microsoft Windows XP Tablet PC Editio
17. ile 2002 5 0 4 2 Windows CE 3 6 Windows Mobile 2002 6 1 4 5 OS compatibility OS Use ActiveSync version Windows 9x NT 4 3 8 Windows 2000 Windows XP SP2 and earlier only Windows Server 2003 3 8 4 5 C Appendix ActiveSync Release History Operating Release 1 Version systems date Major changes Secure functionality and provide updates for Windows XP SP2 systems Windows 95 NT 4 Performance improvements in synchronisation 38 98 2000 XP 2005 01 06 Circumvents XP Firewall prompts that users experienced with other program j 2003 Home versions upon first run Server Disables the Ethernet LAN Bluetooth and RAS Modem and WAN connection method by default Windows 2000 4 0 4343 XE 2003 Home 2005 Users able to specify installation directory Server L2H VeSUEN NE Ue CoV kel Colon Colo Nnlan AER Cots Hata os framhacimnohraninatinn Applicat TIX T E AK KAKA hs anders 4 0 4358 4 1 0 4841 4 2 0 4876 4 5 5096 2005 2005 11 18 2006 06 06 2007 02 13 Services for connections with Microsoft SQL server are included along with a synchronisation update for Windows Media Player 10 GUI refresh Retail version included only on Windows Mobile 5 device CDs Critical update Microsoft Outlook improvements Resolves issues relating to error code 85010014 Proxy DTPT interaction improvements Improved auto configuration of device Connection Manager settings when desktop has no proxy path to the Internet Improved Desktop
18. k on the Connection Settings According to which medium you are connecting through COM1 or USB on the host workstation activate the appropriate check box as shown below in Figure 1 6 or 1 7 according to the version of ActiveSync installed Application Note AN107 Rev 1 1 10th Feb 2009 hs anders Connection Settings i O Waiting for device to connect Connect J Show status icon in taskbar IV Allow USB connections F Allow connections to one of the following comi Y This computer is connected to Automatic br IV Open ActiveSync when my device connects F Allow wireless connection on device when connected to the desktop Help OK Cancel Figure 1 6 ActiveSync v 4 5 connection se Connection Settings a Click Get Connected to connect your mobile device to this Ge computer Status Waiting for device to connect Get Connected T7 Allow serial cable or infrared connection to this COM port C M1 a Status COM port is not available M Allow USB connection with this desktop computer Status USB is available F Allow network Ethemet and Remote Access Service RAS server connection with this desktop computer Status Network connections are disabled Status icon IV Show status icon in Taskbar sa w Figure 1 7 ActiveSync v 3 8 connection settings Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC
19. n 2005 Microsoft Windows XP Media Centre Edition 2005 Microsoft Windows XP Professional x64 Edition Microsoft Outlook XP and Microsoft Outlook 2003 messaging and collaboration clients Microsoft Office XP Microsoft Office 2003 Microsoft Internet Explorer 6 0 or later required Microsoft Systems Management Server 2 0 ActiveSync v3 8 v4 5 minimum host hardware requirements Minimum System Processor o 486 at 66 MHz or Higher for Windows 95 98 NT 4 Service Pack 6 or above o Pentium 150 MHz or Higher for Windows Millennium o Pentium 166 MHz of Higher for Windows 2000 o Pentium 233 MHz or Higher for Windows XP Windows 2003 Server Minimum System Memory o 16 MB RAM for Windows 95 98 NT 4 Application Note AN107 Rev 1 1 10th Feb 2009 A anders o 32 MB RAM for Windows Millennium o 64 MB RAM for Windows 2000 o 128 MB RAM for Windows XP Windows 2003 Server e 12 65 MB Hard Disk Space Depending of Selected Components and current system configuration Microsoft Internet Explorer 4 01 SP1 or Higher Internet Explorer 6 0 SP1 recommended 1 free 9 or 25 pin communications port for Sync Cable 256 Colour VGA compatible display adapter Keyboard amp Pointing device Outlook 98 or later required for PIM synchronisation ActiveSync Device compatibility Device s OS Use ActiveSync version Windows CE 1 1 1 Handheld PC Explorer Windows CE 2 5 Windows Mobile 2000 2003 3 8 Windows CE 3 6 Windows Mob
20. nders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale l Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk Ss amp Make New ConnForM DM9CE1 Connection Device Properties Port Settings cal Options Connection Preferences r uod Dial user supplies dial Baud Rate 19200 x Terminals Data Hi r Use terminal window Parity before dialing Stop Bits r Use terminal window after dialing Flow Control W start Network Connections Figure 1 3 ActiveSync USB connection Properties 4 4 WINCE Configuration for ActiveSync COM1 Connection As shown in Figure 1 4 and detailed in the steps below the ConnforMsASync device is configured for the serial connection On the target UMR Click Start Click Settings Click Network and Dial up connections Click ConnforMsASync not double click only highlight Click File Click Properties Under Select a device select Serial Cable on COMA from the drop down menu Click OK BN 9 01K 0N H Note since the is no Apply button on the Properties dialogue it is import
21. ool scanning communication ports Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale d Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk Get Connected Your device was not detected Verify that the connection you are using is available COM 1 Available COM 2 Not installed COM 4 Available Infrared Port IR Not installed USB USB is available If the connection you are using is available make sure the cable is plugged in securely For more information click Help Bact Next gt Cancel Help Figure 1 9 Get Connected tool establishing available host communication ports Figure 1 9 determines that all installed serial communication and USB ports are available for use Typical candidates for communication port occupation are terminal emulators or applications which exercise USB ports from O S start up such as line printer drivers If the user intends to use the US
22. ort board 7 0 WVGA display PXA270 processor 312MHz long board 7 0 WVGA display PXA270 processor 520MHz long board 7 0 WVGA display Development Kit for the UMR X10 PXA270 processor 312MHz short board 3 5 VGA display PXA270 processor 312MHz long board 3 5 VGA display PXA270 processor 520MHz short board 3 5 VGA display PXA270 processor 520MHz long board 3 5 VGA display PXA270 processor 312MHz short board 3 5 VGA display PXA270 processor 312MHz long board 3 5 VGA display PXA270 processor 520MHz short board 3 5 VGA display PXA270 processor 520MHz long board 3 5 VGA display PXA270 processor 520MHz long board 7 0 WVGA display Application Note AN107 Rev 1 1 10th Feb 2009 hs anders 3 Introduction Microsoft ActiveSync is a data synchronization tool developed by Microsoft for use with its Windows line of operating systems The utility provides users a communication medium between a host workstation and target device using either standard asynchronous serial or USB communications ActiveSync also offers a seamless link into the UMR integrated development environment of Visual Studio and Embedded Visual C The UMR series has been developed and verified using the current ActiveSync version 4 5 and the legacy v3 8 The v 4 5 release is referenced throughout this application note however any differences in appearance procedures for ActiveSync v3 8 are noted whe
23. osoft AS trouble shooting recommendations and registry tricks detailed in the hyperlinks listed Appendix A 4 amp 5 15 If the user is using ActiveSync v4 5 not available on v3 8 the Trouble shooting tool for ActiveSync can be used to scan the host PC and UMR device to identify connectivity problems To kick off the utility double click the ActiveSync wheel in the host taskbar and under the Help drop down menu click Trouble Shooter for ActiveSync Following the on screen instructions where the host will attempt to repair problems automatically The screen shot below in Figure 1 20 demonstrates the host trouble shooter scan in progress Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale d p Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk Troubleshooter for ActiveSync Running Scan Compatibility Scan Status Complete Error Code Scan Status Ready to run Progress CEL
24. re applicable Note functional differences between the two ActiveSync releases are listed in Appendix C 4 Target configuration Since ActiveSync operates using either conventional asynchronous serial communications or USB the user must set up the UMR according to the chosen medium Using a null modem cable attached a host PC and UMR console port normally COM1 boot the target to the boot loader ARMon command line as described in Section 5 0 in AN109 4 1 Boot Loader Configuration for ActiveSync USB connection Given that the USB slave port on the PMA 270 is commonly assigned to the manufacturing link utility at boot up the port needs to be released to ensure ActiveSync will be able to occupy the channel when running the WinCE operating system Using the setupinfo command verify the boot loader configuration parameters as shown in Figure 1 0 Application Note AN107 Rev 1 1 10th Feb 2009 hs anders COM1 38400baud Tera Term VT File Edit Setup Control Window Help Manufacturing link is set to COM1 USB host port 3 is set to slave A 270 internal 16bpp used by USB nlink client BAL inCE version supported 50 CI throttling level 3 nax Station IP 192 168 1 144 Station subnet nask 255 255 255 0 Active ethernet interface ETHO Boot operat ing systen Splashscreen disabled RHnon gt ji Figure 1 0 ARMon setup for USB connection Ensure that the manufacturing link is NO
25. rior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale p Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders information contained herein and should notify to Anders any intended use of the product www anders co uk 6 5 Target File Space Navigation Target file space can be browsed and files manipulated via the host Windows Explorer under Mobile Devices as shown in Figure 1 14 Mobile Device Ko Application Data KO My Documents O NAND_Flash O NOR_Flash Program Files O Recycled Storage Card O Temp O Windows Fs A My Sharing Folders H E EBI BI amp EB E E amp Figure 1 14 Navigating UMR file space on the host PC File transfer operations on the target are carried out as if the device is a locally mapped storage device Note that due to the WinCE O S being executed in target SDRAM any files copied to standard Windows directories such as My Documents will be lost when the UMR is power cycled For files which the user wishes to remain resident at power off non volatile memory elements of the UMR need to be utilised for storage such as NOR NAND SD Storage Card 7 Trouble shooting an ActiveSync connection Use the following
26. rtd lt ss d Z K kk kk kk kk kk kk kk kaka kk kk kk ka 15 6 4 Target UMR ActiveSync Connection gy kk kk kk kk kk kaka kak kak kak kak kk ka 15 6 5 Target File Space Navigation UU L XEL kk k kk kkkkkkkkkkk kaka kak kk kk kk kk ka 16 7 Trouble shooting an ActiveSync connection Sy lk kk kk kk k kk k kk k kk kkkkk kk ka 16 7 1 Common Issues related to Host Target recognition hk k L b hl kkkkkkkkz 23 8 Appendices Application Note AN107 Rev 1 1 10th Feb 2009 rhs anders 2 Revision Information S No Author Revision Date Comments 1 P Reast REV 1 0 04 Jan 2009 Initial Release for ActiveSync Debug 2 P Reast REV 1 1 10 Feb 2009 Added step 9 in Section 7 0 This document applies to the UMR X10 and UMR 5 Series Legacy Part Numbering Scheme New Part Numbering Scheme UMRX10 A35 UMRX10 C35 UMRX10 B35 UMRX10 D35 UMRX10 A70 UMRX10 C70 UMRX10 B70 UMRX10 D70 EVK UMRX10 xxx EVKX5 A035A0100 EVKX5 A135A0100 EVKX5 B035A0100 EVKX5 B135A0100 UMRX5 A035A0100 UMRX5 A135A0100 UMRX5 B035A0100 UMRX5 B135A0100 UMRX5 D170A0100 PXA270 processor 312MHz short board 3 5 VGA display PXA270 processor 520MHz short board 3 5 VGA display PXA270 processor 312MHz long board 3 5 VGA display PXA270 processor 520MHz long board 3 5 VGA display PXA270 processor 312MHz short board 7 0 WVGA display PXA270 processor 520MHz sh
27. s a network connection and as such the user must stipulate the ActiveSync connection medium on the target As shown in Figure 1 2 and detailed in the steps below the ConnforMsASync device is configured for the USB connection On the target UMR Click Start Click Settings Click Network and Dial up connections Click ConnforMsASync not double click only highlight Click File Click Properties Under Select a device select USB Cable from the drop down menu Click OK N b d an aC lC 3 Note since the is no Apply button on the Properties dialogue it is important to click Ok on each arameter modification se 2 Make New ConnForM DM9CE1 Connection ConnForMsASync Properties OK E Device ke ConnForMsASync TCP IP Settings Security Settings Network Connections Figure 1 2 ActiveSync USB connection Properties Although flow control is normally associated with conventional asynchronous serial communications the Windows driver for USB ActiveSync mimic s a serial port To ensure the USB device is recognised by the host workstation ensure the Flow control is set to None as shown in Figure 1 3 Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited A
28. t boot option ka a a ak zak a E on utonatic loading of Linux RAHKdisk used by USB nlink client disabled AND Flash driver version inCE version supported PCI throttling level CP on Station IP 192 168 1 144 Station subnet nask 255 255 255 0 Active ethernet interface ETHO Boot setup Boot operating systen Splashscreen disabled R non gt ji Figure 1 1 ARMon setup for serial connection Ensure that the console is NOT set to com1 and that m link is set to usb ARMmon gt mlink usb Setting manufacturing link to USB ARMmon gt console com3 Setting console to COM3 Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale d p Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the a n d e r S information contained herein and should notify to Anders any intended use of the product www anders co uk eee 4 3 WINCE Configuration for ActiveSync USB Connection Since ActiveSync utilises TCP ports to communicate with the UMR the data link can be thought of a
29. to Anders any intended use of the product www anders co uk IP address has then been allocated execute ipconfig all at the command line DOS prompt If DHCP client is active the DHCP Server field will be populated with a valid IP address Local Area Connection 4 Properties 12 x Internet Protocol TCP IP Properties General Advanced N General Altemate Configuration Connect using You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for ES Broadcom Netxtreme 57xx Gigabit Cc the appropriate IP settings This connection uses the following items Obtain an IP address automatically v A File and Printer Sharing for Microsoft Networks di Use the following IP address E QoS Packet Scheduler r 8F7 Internet Protocol TCP IP Jii Install Uninstall Propertie Description Obtain DNS server address automatically Transmission Control Protocol lnternet Protocol The default O Use the following DNS server addresses wide area network protocol that provides communication across diverse interconnected networks C Show icon in notification area when connected Notify me when this connection has limited or no connectivity Figure 1 19 Workstation IP address configured to be allocated automatically 14 Follow the Micr
30. your mobile device and this computer you must set up a partnership between them Would you like to set up a partnership OYes Set up a partnership so that can synchronize information between my device and this computer No don t want to synchronize information Set up my device as a quest so that can copy or move information between my device and this computer N RE ama Figure 1 10 Partnership set up Unless the UMR is running an applicatio or Exchange then click No the host Windows Explorer or or Visual Studio The ho figure 1 11 d to freely navigate target file space via a recognised development environment evC Microsoft ActiveSync File View Tools Help OY sync Schedule Ev Explore Guest Connected Hide Details amp Information Type Status Figure 1 11 ActiveSync host indicating UMR Connection Application Note AN107 Rev 1 1 10th Feb 2009 2008 Anders Electronics PLC All rights reserved Unauthorised use duplication or modification by any means without prior consent of Anders is prohibited Anders Electronics plc Anders does not warrant the accuracy or completeness of the information contained herein the supply of products by Anders is subject to its standard terms and conditions of sale p Prior to concluding any agreement with Anders the customer should satisfy itself of the accuracy and completeness of the anders
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