Digitiser Troubleshooting
Contents
1. S a HP VISTA PC Hi Computer 4 2 Keyboards AP Network adapters Atheros ARSOOSGS Wireless Network Adapter 2 NVIDIA nForce Networking Controller E VirtualBox Host Only Ethernet Adapter ces Uninstalls the driver for the selected device Please note If you check the SoundCardLog txt file always start the Digitiser software go to the about page an close it to get a current picture of the state of your sound cards Sound card installed correctly but beyond the scope of the list in DTBuild cfg Example SoundCardLog txt entry 1 Microphone 4 E MU 0202 USB DTBuild cfg entry SoundCard19 Microphone 2 E MU 0202 USB SoundCardChannels19 2 SoundCard20 Microphone 3 E MU 0202 USB SoundCardChannels20 2 Remedy Add a line to DTBuild cfg to match your sound card Example SoundCard19 Microphone 2 E MU 0202 USB SoundCardChannels19 2 SoundCard20 Microphone 3 E MU 0202 USB SoundCardChannels20 2 SoundCard21 Microphone 4 E MU 0202 USB SoundCardChannels21 2 Note the added entry to DTBuild cfg in red also note how the numbers follow on in the list highlighted in magenta How to edit DTDuild cfg 1 Always create a backup of the original file 2 Make a copy of DTBuild cfg on the desktop 3 Edit the copy as detailed above using notepad 4 Save the file by clicking on file save do not use save as as this will save the file as DTBuild txt and will no l2. Digitiser Troubleshooting Problem Error E n x Unable to open com port Com1 please goto the About page and select a valid and un assigned com port Suggested Remedy 1 Ensure that the Digitiser control cable is connected to the Digitiser the Digitiser power is turned on The Stop button is lit and the 9 pin connector is connected to a working COM port on the computer Note A working COM port includes a properly configured USB to serial adapter 2 Check in the Windows device manager and ensure that the COM port is correctly configured The correct COM port settings for the Digitiser are BPS 19200 Data bits 8 Parity None Stop bits 1 Flow control none 3 If you are using a USB to serial adapter ensure that the drivers are correctly installed Trying the adapter in a different USB port sometimes helps 4 Go to the About page and try all of the COM ports in the drop down list under COM 5 If you upgraded your XP system and the digitiser no longer works you may need the latest version of the Digitiser software contact us and we will email or post to you the latest version of the software Problem Sound Card x NO QUALIFIED SOUNDCARDS FOUND This problem has multiple causes and can usually be solved Before going any further ensure that your sound cards are fitted properly turned on in the case of E MU 0202 and the drivers correctly installed Check the Windows device manager start me
3. Digitiser will work with DTBuild cfg can be found in the following directory C Program Files Graff Digitiser DTBuild cfg If you open the file with notepad you can see the list of sound cards that the Digitiser will work with Under normal circumstances the Digitiser compares the contents of SoundCardLog txt with the list in DTBuild cfg If there is a match the Digitiser will work as normal Providing that the sound cards remain correctly installed the Digitiser will continue to work Reasons why this process might fail Sound card incorrectly installed Sometimes when the sound card drivers are installed Windows truncates the sound card name so that the Digitiser does not recognise it You can tell this has happened by comparing the information contained in SoundCardLog txt with the list in DTBuild cfg One line has to match the list exactly for a mono and two lines have to match exactly for a stereo Example SoundCardLog txt entry 1 Line 1 2 2 M Audio Delta AP 1 DTBuild cfg entry SoundCard22 Line 1 2 M Audio Delta AP 192 SoundCardChannels22 2 SoundCard23 Line 1 2 M Audio Delta AP 192 2 SoundCardChannels23 2 The lines highlighted in red should match exactly This can usually be remedied by uninstalling the drivers in device manager rebooting the computer and re applying the driver This may need to be repeated s5 Device Manager 7 a FE a D a sau aaa File Action View Help 9 TISDIEB RIF RS
4. k 5 Open the folder C Program Files Graff Digitiser and drag the edited file from the desktop into the folder 6 Accept to replace or overwrite the file Please Note DTBuild cfg is an important configuration file for the Digitiser Do not make any changes to to the file other than those outlined above
5. nu control panel device manager The sound cards should show in the device manager if they are correctly installed If they are in the device manager with a small exclamation mark or cross they are not installed correctly Background The Digitiser software checks windows for the sound cards installed on your system and writes the results into a file named SoundCardLog txt the information is written to the file when you close the about page on the digitiser software You can find SoundCardLog txt in a directory on your hard drive If you are running Vista or Windows 7 the file can be found in C ProgramData Graff Digitiser note ProgramData is a hidden directory view hidden files needs to be activated If you are running XP The file can be found in C Program Files Graff Digitiser Open the file with notepad you should get something similar to the text in quotes below This file contains a list of the soundcards found in the system The soundcard description is preceded by its system id 0 microphone 2 usb audio CODEC 1 S PDIF M Audio Delta AP 192 2 Line 1 2 M Audio Delta AP 192 The digitiser has assigned the sound cards as follows Please note the contents of this file will depend on which sound cards are installed on your computer The Digitiser then compares this information to a list of sound cards stored in another file DTBuild cfg The list includes all of the 192k samples second sound cards that the
6. onger work 5 Open the folder C Program Files Graff Digitiser and drag the edited file from the desktop into the folder 6 Accept to replace or overwrite the file Please Note DTBuild cfg is an important configuration file for the Digitiser Do not make any changes to to the file other than those outlined above Sound card installed correctly but Windows installation is non english language Example German Language SoundCardLog txt entry 1 Mikrofon E MU 0202 USB DTBuild cfg entry SoundCard18 Microphone E MU 0202 USB SoundCardChannels18 2 SoundCard19 Microphone 2 E MU 0202 USB SoundCardChannels19 2 SoundCard20 Microphone 3 E MU 0202 USB SoundCardChannels20 2 Remedy Add a line to DTBuild cfg to match your sound card Example SoundCard19 Microphone 2 E MU 0202 USB SoundCardChannels19 2 SoundCard20 Microphone 3 E MU 0202 USB SoundCardChannels20 2 SoundCard21 Mikrofon E MU 0202 USB SoundCardChannels21 2 SoundCard22 Mikrofon 2 E MU 0202 USB SoundCardChannels22 2 Note the added entry to DTBuild cfg in red also note how the numbers follow on in the list highlighted in magenta How to edit DTDuild cfg 1 Always create a backup of the original file 2 Make a copy of DTBuild cfg on the desktop 3 Edit the copy as detailed above using notepad 4 Save the file by clicking on file save do not use save as as this will save the file as DTBuild txt and will no longer wor
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