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Signature / Horeca Operator & Installation Manual
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1. are turning the dial anti clockwise This will open the blades so that they are not too close resulting in a coarser grind Grinder blades adjustment dial Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 34 48 estomatic CXCeNENCE SINCE How to adjust the gram throws on all fresh ground drinks Enter the DRINK menu Enter CHANGE ALL Scroll up and enter ALL FG INGREDIENT Make sure the menu is ALL FG INGREDIENT instead of ALL FB INGREDIENT By using the scroll buttons press enter on the required menu i e INCREASE BY or DECREASE BY This menu will now be flashing Enter the desired percentage by using the numbers which are assigned to the buttons on the front touch sensitive keypad Once you press enter the percentage menu will stop flashing After you have completed this you will need to re enter the FG ESPRESSO Now vend a dry throw and weigh the coffee using your mini scales Keep using the above process until you reach your goal of 7 7 5 grams per cycle Once the above procedure has been completed test vend 10 fresh ground espresso drinks with the door open to ensure that there are no failur
2. without prior permission from Westomatic Vending Services Limited PAGE 14 48 westomatic British Vending Excellence Since 1964 Whipper assembly 1 Remove the silicon rubber delivery tubes to the whipper assemblies 2 Remove all the mixing bowls by releasing the base clip anti clockwise to the 7 o clock position See picture on the left 3 Remove all impellors by pulling them away from the whipper base see picture on right 4 Remove the whipper bases by rotating the clip further anti clockwise to the 6 o clock position and pulling forward 5 Refit a hygiene kit 6 Place all removed items into a bucket of warm water and an appropriate cleaning agent sanitiser Clean thoroughly rinse and dry for your next machine 7 Make sure you refit the parts pipes in the exact same order failing to do so will result in the machine malfunctioning 8 Refit the impellor with the dot marrying up with the flat part of the whipper shaft Failing to do so will result in a circuit fault 14 19 or 14 20 or 14 21 or 14 22 or 14 23 or 14 24 If any parts are scratched worn cracked or badly stained replace immediately Any of these can cause the machine to malfunction which leads to an engineer callout Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical phot
3. 1 44 0 1626 323100 option 3 Westomatic Vending Services Ltd reserves the right to change the product specifications at any time While every effort has been made to ensure that the information in this publication is accurate Westomatic Vending Services Ltd disclaims any liability for any direct or indirect losses howsoever caused arising out of use or reliance on this information Information contained herein is correct at time of print Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 2 48 p Westomatic noe 965 Vending Excellence 5i Safety e This document is intended for use as a reference book for qualified Operators and Service engineers It is recommended that any person undertaking installation and or service activity on this machine has previously attended a formal Westomatic training course specific to this vending machine type e This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety Installati
4. 17 48 westomatic British Vending Excellence Since 1966 Dispense head and dispense pipe positions Remove all dispense head parts nozzles retaining pin and remove the dispense head manifold from the dispense arm by pulling towards you Place all removed items into a bucket of warm water and an appropriate cleaning agent sanitiser Clean thoroughly rinse and dry Re fit the dispense head manifold and secure with the retaining pin Re fit the dispense nozzles to the silicon rubber delivery tubes and then insert the nozzles fully into the dispense head manifold Switch on the machine flush and test for correct operation Bean to cup dispense pipes positions may vary depending on the model Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 18 48 estomatic CeCe 964 Sanitising the syrup lines for Horeca models ROUTINE MUST BE PERFORMED ONCE A MONTH AS A MINIMUM REQUIREMENT Use the PRIME SYRUPS menu for this procedure Page 22 1 D o p gt Fill a sanitising bucket with warm water and the right amount of milton sterilising fluid approx 55cc per 4 5 litres of water Place the syrup dip tube ends into the bucket of solution
5. Ensure the actuator arm is positioned on the outside of the cup carousel 3 With the door open load one sleeve of cups into the carousel tubes avoiding the dispense position highlighted with a red arrow 4 Switch on the machine via the mains isolation switch The carousel will rotate until the cups drop into the dispense position cup ring 5 Now fill the remaining columns IMPORTANT DO NOT load cups into the dispense position DO NOT overfill the columns ALWAYS refit the carousel lid NEVER try to turn the carousel by hand as this will cause cup jams Cup units There are 3 types of cup units dependant on the size of cup is being used 7 oz tall 70 mm Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 12 48 westomatic Cleaning external door Tools required e Warm water e Cloth for the drip tray area Very soft microfibre cloth for the Signature acrylic touch sensitive keypad overlay Cleaning the front acrylic touch sensitive keypad overlay Do not use a cleaning agent on the front acrylic overlay e With the door open press this menu tab CLEAN BUTTONS The touch sensitive keypad will be locked out for 30 seconds 2 Use
6. a soft damp with water only microfibre cloth when cleaning the touch sensitive keypad and surrounding area Cabinet and door e The external and internal cup station stainless steel should be wiped over with warm water and the appropriate cleaning agent sanitiser e Care must be taken to thoroughly clean the cup station area cup sensor lens splashguard and drip tray Use the appropriate cleaning agent sanitiser for the cup station area only Recommended cleaning maintenance procedures ALWAYS SWITCH OFF AND DISCONNECT THE MACHINE FROM THE MAINS ELECTRICITY SUPPLY BEFORE CLEANING OR THE REMOVAL OF PARTS The quality of drinks produced by the Signature can only be maintained if the machine is cleaned regularly following the required cleaning schedule Cleaning agent always use a suitable vending sanitiser rau cleaning summary Shake and refill all canisters Page 14 Wipe down the whipper deck Remove all whipper assemblies and refit a hygiene kit Empty and clean waste bin underneath each brewer if applicable Remove and clean all brewer assembly parts i e flexi bowls brewer chambers filter carriages and nylon belts and dry before refitting 5 The brewer waste count must be reset each time the operator visit s the machine Page 21 6 Clean the inside cabinet sides and base of cabinet 7 Flush through bowls using the internal flush button 8 Clean the overflow bucket Horeca models only 9 Clean drip tray and grille
7. gone open circuit Actions to take e Ensure connections on the control board are correctly connected e Check the fault log for a fault prior to this error which may have caused the fault e Return board for fault diagnostic Error code 19 Fault description keypad jam Turn the machine off for 10 seconds now turn back on again without pressing the keypad buttons Check all crimps and connectors Check continuity from the keypad to the processor Replace the keypad loom or keypad if necessary Replace the processor Error code 20 Fault description water fail safe Water inlet failsafe is caused by the operation of the water inlet valves outside of a vend cycle or the result of a water leak within the machine Actions to take e Check the machine for internal water leak e Fault code will be rectified by interrupting power Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 43 48 estomatic ce 7665 s Excellence 5i Signature error codes Error code 21 Fault description leak detected boiler valve leak detection Actions to take Check the boiler for leaks Check Replace boiler valves for leaks Check Rep
8. name via email to Support westomatic com FE cy WE CE MEVA amia westomatic ccelepce Since Fee Tel 44 0 1626 323100 Fax 44 0 1626 369400 vending westomatic com www westomatic com
9. using sanitiser 10 Run drink test vends with the door open using every drink station 11 Runa pay vend or free vend with the door closed 12 Clean the external door and touch sensitive keypad overlay with a soft damp microfibre cloth RoM Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 13 48 westomatic British Vending Excellence Since 1964 Weekly cleaning summary CONDOR WND Remove all delivery tubes and dispense head nozzles and clean with a sanitiser Check all assembly parts if worn replace with new Flush through bowls using internal flush switch Page 17 Clean drip tray and grille using sanitiser Empty and clean waste bin and overflow bucket Clean the inside cabinet sides and area below the dispense head Clean the internal door Clean the external door and touch sensitive keypad overlay with a soft damp microfibre cloth Ingredient canisters removal filling and cleaning Shake the instant canisters to loosen any compacted Place the canisters on a stable surface and fill with dry fresh Do not fill canisters whilst in any machine this will cause the When removing canisters always positio
10. 6 Programming the cup sensor 37 Coin mechanism information 38 H2O base cabinet information 39 H2O base cabinet rear external layout 40 Horeca kits and basic instructions 41 14 20 Triac error information 42 Signature triac layout amp table 43 Error codes 44 Error codes 45 Useful part numbers 46 Machine maintenance Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 25 48 westomatic Cen al Electrical information Supply voltage 230 Vac Current 13A Fused RCD protected switched spur Power 2 4 Kilowaitts Frequency 50Hz Internal motor voltage 24Vdc Bean to cup grinder 240Vac A fused 13 Amp spur must be protected by a 30mA RCD and wired in accordance with BS7671 Machine fuse ratings F1 main water T1lamp F8 boiler fuse T8amp F2 water stations T3 15amp F9 extraction 250mA F3 ingredient motors T3 15amp F10 PSU supply T3 15amp F4 whipper motors T3 15amp F11 24vdc output T10amp F5 base cabinet T3 15amp F12 main supply T10amp F6 Bay 1 Inst T2 0 amp FB T3 15amp FG T6 3amp F7 Bay 2 Inst T2 0 amp FB T3 15amp FG T6 3amp For safety reasons do not fit any fuse other than those specified above Water services Mains water supply
11. NO DRINK SET UP DRINK THROWS DRINK SET UP Will allow you to enable or disable a drink This is very useful for disabling sections of the machine for example If you have a problem with a chocolate whipper motor you can disable all of the chocolate drinks i e mocha chocolate amp creamichoc This will allow you to keep the machine up and running until you can source a new whipper motor Horeca syrups DRINK SET UP will also allow you to assign syrups to a hot beverage This can only be achieved if the syrup has been enabled within the DRINK menu i e SYRUP SHOT1 or 2 must be ticked DRINK THROWS This menu will allow you to adjust the drinks parameters i e drink strength water levels whipper timings pulses and delays Very important Make sure that there is sufficient water in the mixing bowl before and after the ingredient has dispensed Failing to do so will result in a return visit to the machine to fix one or maybe all three of the following issues a blockage flood or circuit failure Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 32 48 estomatic Bean to cup Run a dry throw Very important Upon receipt of your Signatur
12. Never immerse the machine in water or any other liquid 4 Never clean the machine with a water jet 5 Always switch off and disconnect the machine from the mains electricity supply before cleaning and servicing Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 8 48 westomatic British Vending Excellence Since 1964 Signature external layout at a glance h LCD display 2 Reject button amp coin entry 3 Signature acrylic overlay Touch sensitive keypad Door lock Coin return Cup sensor Cup station Drip tray 0 Drip tray handle an H OONDM Up Down Back out cancel amp save Enter Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 9 48 peal ce i SRR ce a et at gt westomatic British Vending Excellence Since 1964 Signature description of the internal parts at a glance BTC hopper Tea canister BTC hopper amp l
13. RD135901 149046 119090 117231 119085 201697 Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 45 48 westomatic Ea EIE LG 2 Machine maintenance every 4 6 months Boiler amp water services Descale the probe set Descale the boiler valves Check the calibration of all boiler valves 6fl oz 10 seconds Replace the boiler seals Descale the element Replace the water filter Check water pressure Minimum water pressure 2bar Maximum water pressure 6bar oo a ay Bean to cup grinder 1 Remove and clean bean canister 2 Check the grinder blades burrs and replace if worn 3 Calibrate the BTC brewer grind amp gram throw Brewer s 1 Replace the nylon filter belt s 2 Replace the orange gasket and o ring on both brewers 3 Clean the filter carriages remove all coffee amp tea grouts Fuses amp boiler interface board 1 Check all fuses are of the correct value 2 All fuse holders need to be a tight fit replace if needed Extraction area 1 Clean the complete extraction system including removal and cleaning of extraction fan motor assembly and tubing 2 Clean extraction area amp tubing on both brewers Cup un
14. STE EMPTIED menu needs resetting Horeca Signature The Horeca Signature with a waste to base kit has been designed for a larger output and can deliver depending on the set up 499 or 999 drinks before the BREW WASTE EMPTIED menu needs resetting Resetting procedure 1 2 oo gt Open the door Remove the brewer waste bin s and throw away the coffee or tea grounds DOOR OFEN tL Replace the brewer waste bin s underneath the DI SPL at ALE ji T j a the touch sensitive keypad Page 9 i READ AUDIT FROM ME Scroll down until you reach BREW WASTE EMPT I ED Once the curser is on BREW WASTE EMPTIED press enter twice The BREW WASTE EMPTIED menu has now disappeared and has successfully reset the built in brewer counters which are not visible Close the door and test vend the brewer drinks Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 21 48 westomatic British Vending Excellence Since 1964 Operator door open software menus continued BREW1 BELT CHANGED After 7000 vends the brewers will disable The reason for this is for you to replace the worn nylon filter belt s to maintain good quality drinks Once you have replaced the nyl
15. and flush the fluid through until the syrup lines are primed full of sterilising fluid Leave for 15 minutes After 15 minutes empty the bucket and replace with clean water Flush thoroughly until all traces of sterilising fluid have been removed and the water coming out of the dispense nozzle is pure and clean this may require several flushes Remove the dispense nozzle and clean the spout thoroughly with the sterilising fluid the individual dispense spouts can be removed for better access Rinse thoroughly in clean water and place back in nozzle Re prime the syrup lines using the menu in the door open mode Test vend all drinks checking for correct operation and drink strengths in drink testing and vend mode Final checks Remove all wrappers and waste materials from the machine Check there are no leaks from the syrups Enter drink testing make sure each drink corresponds with the correct mixing bowl i e there should be no deposits of residue ingredient left inside any of the mixing bowls Flush machine Ensure the door is locked tight Test the machine for correct operation Insert coins if pay vend and check that the correct credit is displayed Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without pr
16. aration has been completed correctly and that lifting equipment of the correct capacity is available We recommend that as much preparation is carried out as possible before installing the machine A good guide for ensuring the site is properly assessed with the involvement of technical personnel is the AVA site survey which is available to all member companies from the AVA Within the AVA survey particular attention must be paid to the local hazard analysis evaluation This will aid in assessing potential risks such as water quality when siting a machine ina particular environment Location The machine is suitable for indoor use only with an ambient temperature not below 10 and not exceeding 30 and not in an area where a water jet could be used Note that the machine will increase the ambient temperature in confined air soaces The machine should be located to allow access to the appropriate electrical and water services with at least 100mm 4 of free space between the rear of the cabinet and the wall to allow adequate ventilation Leveling It is important that the machine is located on a stable level surface The machine should be levelled in both planes by adjustment of the four levelling feet A spirit level should be used and placed on the cabinet roof and cabinet sides Incorrect levelling can result in coin acceptance problems door misalignment and inconsistent cup dispense issues Copyright Westomatic Vending Service
17. binet contains two cup tubes to dispense clear 7 oz cups for the water dispenser The water unit is a freevend push and hold only ater control button Cups tubes Chilled water station Blue LED Condition LED lights light H20 base cabinet controls The base cabinet has a very simple mode of operation Place your own cup or use one from the cup tubes and place it in the cup station Press and hold the water control button until the desired fill level is achieved then release the button Remove your cup from the cup station and enjoy The base cabinet has two status LED s to indicate the condition of the machine The blue cup station LED performs two tasks e To provide an ambient glow e To provide indication that power to the Signature is okay and that no faults have been found If the Signature develops a fault the base cabinet switches off and the blue LED goes out The second status Led is the three coloured LED indicating the condition of the machine The three colours are red yellow and green x Red Waste bucket is full and the machine will not vend cold drinks amp UV Yellow The UV lamp is operational E gt vo Green The chiller unit is ready to vend Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise w
18. e and reliable environment The information in this document relating to machine operational safety is based upon the essential health amp safety requirements in force within the European Union at the time of publication During the operating life of the machine it is the responsibility of the operating company to assess any differences in any new legislation and update the operational safety instructions along with their own safe working practices accordingly Outside the European Union the regulations valid at the place of installation and the regional regulations therein must be observed Appropriate use Westomatic Vending Services Ltd will only undertake machine operational liability when the machine is used appropriately and in accordance with the operating instructions to perform assembly operational servicing maintenance and cleaning activities NOTE Any machine usage outside of the above scope is forbidden and is defined as not appropriate In this situation any entitlement to damages against Westomatic Vending Services Ltd and or representatives because of inappropriate use will be excluded The operating company alone is liable for all damages arising from inappropriate use ATTENTION The operating company is obliged to install the necessary safety precautions to ensure the vending machine can be stopped immediately in the event of danger or disturbance Copyright Westomatic Vending Services Limited 2013 Al
19. e machine you will need to calibrate the machine to suit your coffee beans If you cannot carry out this procedure yourself your machine is going to fail very quickly This is a two part process and must be done in the following order We recommend using a DARK ROAST coffee bean and not a light medium or medium dark roast Firstly The grind Secondly Coffee been gram throw Follow these procedures to run a dry throw E Open the door Enter security code for service mode access 4684 g Scroll to DRINKS then press enter j Scroll to FG COFFEES then press enter Enter FG ESPRESSO Scroll to DRINK THROWS then press enter Enter CAFF INGREDIENT e It will now state the 7 oz 9 oz or 12 oz DURATION 6 0 or 12 0 seconds this is the factory default settings Now press button 0 or 10 This will give you a dry gram throw of espresso grind More often than not the grind will be too coarse Adjust the grind via the dial on the right hand side of the grinder blades refer to the grind adjustment Page 34 Once you are happy with the grind you will now need to weigh the coffee bean gram throw Westomatic loose tea brewer The Sigma Touch tea brewer will not need the same calibration as a bean to cup brewer Use the same guidelines as on page 32 if needed Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or
20. ending Excellence Since 1964 HORECA HORECA Drip Tray KIT Waste to Base KIT 2 waste chutes Large Hopper a x brackets Signature Small liquid drip tray waste bin 24 Extention Chutes HORECA drip tray pipe Drip tray kit There are two sections of waste pipe The first connects to the insert on the bottom of the drip tray HORECA The second part connects to a funnel which is Syrup PUMP KIT statically mounted directly below the drip tray Waste to base kit The two waste chutes fit behind both brewer filter Carriages Syru uUmps The two extension chutes fit beneath both Bi P brewer filter carriages within the dedicated cut 0 J out area CEA The large metal hopper must be mounted below Syrup pumps the machine to catch the used coffee and tea LOOM grouts The large waste bin must be fitted directly underneath the metal grouts hopper The syrup pump kit Mount the syrups accordingly and connect the loom for the syrups into the rear of the Signature i next to the external MDB connection This is located on the bottom rear of the Signature Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 40 48 westomatic Brit
21. er to the machine Do not connect your Signature machine to an occupied extension lead as this will cause the mains fuse board to trip How to enter service mode 1 With the door open press and hold buttons 1 amp 12 for 5 seconds 2 Now enter service code 4684 and press enter gt MACHINE SETTINGS All the menu parameters required to programme the control of the machine are within MACHINE SETTINGS gt DRINKS All the menu parameters required to programme individual drink selections throw timings are within the DRINKS menu gt FLUSH MACHINE In service mode the machine can flush each mixing station individually and test the cup dropper unit Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 31 48 estomatic We a Adjusting drink parameters You can alter any of the drinks parameters in service mode this can be done by simply opening the machine door followed by this procedure To access menus and adjust parameters you will ENTER SERVICE MODE need to use the external v keypad page 9 amp 31 DRINKS FG Es In this example we will use FG CAPPUCCINO FG CAPPUCCINO y You will now see this on your LCD Display FG CAPPUCCI
22. es A key requirement is a consistent coffee cake which should look not too wet and not too dry aim for a perfectly extracted coffee cake With 12 oz default settings the brewer will cycle twice on the following drinks Cappuccino latte skinny latte flat white Americano and double espresso macchiato therefore the duration value will be double that of a single espresso or macchiato For example If the espresso gram throw equates to 4 seconds 7 grams the latte will be double the value 8 seconds 14 grams remember the brewer will complete two cycles on a 12 oz cup as a default which will work out at 7 grams per cycle once calibrated You may also like to make a note below of the coffee which was set up on installation by you Date Coffee brand Roast type Duration of throw Gram throw Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 35 48 westomatic We a Cup sensor Tools needed Small flat headed screwdriver watch type Your Signature machine has been through a full test procedure at Westomatic However the cup that we use to test the cup sensor on your machine may differ to the cup that you are about to load into the cup turr
23. et tubes Cups will vary as you know from plastic to paper and from white to black Therefore it is imperative that you test your cup sensor upon installation and adjust the setting on the sensor if needed You may also like to make a note below of the cup which was set up on installation by you Date Cup brand Cup size Cup Colour How the cup sensor operates Firstly look at the sensor with the door open while there is no cup present If the green light is on then this is correct The green light means power on Now with the door open place a cup in front of the sensor If both green and orange lights are present the sensor is successfully working correctly If you remove the cup and the green light is the only light left on you are now safe to test the machine with the door closed oRWOND If none of the above applies follow the instructions below Programming the cup sensor 1 With the door open adjust the sensor so that both lights are present 2 Now adjust the sensor so that the orange light fractionally turns off which leaves the green light still present on the sensor 3 A test should be carried out by holding a cup in front of the cup sensor with the door open 4 If both lights are present the cup sensor is successfully transmitting and receiving a sensor beam to and from the cup 5 Ifthe green light is the only light present with the cup in front of the sensor carefully adjust the sensor pot so that the oran
24. ever BTC grinder a ii aii i Flush button Flexi bowl 1 BTC brewer L i Tea brewer Canister chutes gt ii Waste grout bin 9 F T 4 a b O Dispense head i as Drip tray Isolation switch Canisters Whipper assembly Cabinet foot Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 10 48 westomatic British Vending Excellence Since 966 5 Description of internal door at a glance USB port LCD cover 2 Operator pack Touch sensitive keypad Coin mech latch 4 Dispense area Dispense instructions Cup catcher Cash box 0 Adjustable cup sensor 11 Stainless steel splash back Naon e NS ao eS 10 11 Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 11 48 westomatic British Vending Excellence Since 1964 Cup unit Loading cups To correctly fill the carousel when empty 1 Ensure the machine is turned off 2
25. from a 15 mm 1 2 rising main Minimum water pressure 0 2Mpa 29 psi 2 Bar Maximum water pressure 0 6Mpa 87 psi 6 Bar Reference should be made to the model water bylaws 1986 Statutory Instrument SI No 1147 Noise levels The Signature machine has been designed to work within a user friendly environment and will therefore not exceed a noise level of 70dB Operating conditions The Signature is suitable for indoor use between 10 C and 30 Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 26 48 Ep Westomatic nce J66 Vending Excellence Si Important pre installation information The information provided within this handbook has been produced to guide you through correct basic installation and operational requirements It is strongly recommended to thoroughly read through this handbook prior to attempting installation of the Signature machine The Signature has been designed to be able to be quickly and easily installed and provide good quality well presented drinks from power up Access to the machine s service mode is via the touch sensitive keypad overlay Warning Before commencing any installation procedure ensure that all machine site prep
26. g Services Limited PAGE 28 48 estomatic Signature installation checklist continued 20 Horeca models only Programme the flavoured syrups to your coffee beverages use the guidelines as on Page 32 When the machine has reached its temperature 21 If applicable calibrate and test the bean to cup brewer Page 33 onwards 22 If applicable the setting up of the tea brewer 23 Taste amp test vend each drink and make sure that there is sufficient water in the mixing bowl before and after the ingredient has been dispensed 24 Dependant on ingredient some drinks may need the water level decreased increased Page 32 25 Ensure the correct chutes have been positioned into the correct bowl 26 Check that the dispense pipes are correctly fitted into the dispense head Page 18 Close the machine door 2 7 Run a pay vend on every drink Does it correspond to what you ve pressed on the touch sensitive keypad 28 Check coin acceptance drink value change given if applicable 29 Ensure the cup drops correctly into the cup catcher position 30 Clean the cup station Page 9 31 Clean the machine internally e g waste bins Ensure that it is presentable 32 Once you are happy with the machine operation customer training can be carried out if applicable 33 Operated sites will only need basic training i e on how to vend a drink coin entry coin reject cup sensor what to expect if the cups ingredients or change r
27. ge light is on and start the test procedure again 6 Once the sensor has been correctly set up close the machine door and run a series of test vends this should also include the removal of a cup while vending so that the processor responds by aborting the drink If BTC or SFB models the brewer will complete the cycle before aborting Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 36 48 westomatic Cen al Coin mechanism information Tools needed Crosshead screwdriver Your Signature machine has been through a full test procedure at Westomatic This also includes testing for a payment system even if your machine is a freevend only specification Very important Your coin mechanism must be firmly mounted using the three screws on the internal metal work bracket below the coin return Isolate your machine when connecting the MDB coin mechanism loom to the MDB plug on the machine Failing to do so will cause the circuit to malfunction Floating the coin mechanism With the machine on you must float the coin mech with 1 The corresponding change which suits the coin mechanism 2 Use the coin mechanism manufacturer s recommendations when floating
28. ght fit and turn the stopcock on Page 30 amp 39 7 Remove the rest of the accessories from outer packaging 8 Level the machine Page 27 9 If applicable connect and fit the coin mechanism Page 38 10 If fitted commission the chiller Page 31 11 Turn machine on by using the internal on off switch Page 10 12 Flush the water filter accordingly to manufacturer s guidelines which are visible on the filter or filter box 13 Flush the boiler i e drain and then refill 14 Depending on the water pressure the boiler may not fill completely the first time you power up Turn the machine off then back on again While the boiler is heating 15 If applicable now load the remaining cups into the carousel 16 Make sure you have the relevant information from your granulated milk supplier correct gram throw amp whether the paddle wheel should be removed or not 17 Load the canisters with correct ingredients and then prime ingredients by turning the auger Page 14 18 If applicable float the coin mechanism refer to coin mechanism manufacturer s recommendations 19 Calibrate the cup sensor to suit the cups you are using Page 36 Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vendin
29. he brewer is mounted correctly in the machine e Ensure the connectors are fitted correctly e Replace the drive motor for the brewer Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 44 48 Westomatic Useful part numbers NYLON FILTER BELT BREWER CYLINDER O RING BOWL amp CHAMBER WHIPPER IMPELLOR WHIPPER BASE LCD DISPLAY MIXING BOWL STEAM HOOD FLEXI BOWL KIT FILTER PLATFORM CANTILEVER ARM COFFEE PINCH SOLENOID 24V TEA PINCH SOLENOID 24V AIR PUMP24V WHIPPER MOTOR 24V BOILER VALVE 8mm BODY LOW SCALE 24VDC DELIVERY VALVE SEAL CLEAR MEMBRANE SEAL MULLER DEL VALVE PRESSURE SWITCH 24V CUP DROP UNIT 73MM 7 OZ SQUAT OR 9 OZ CUP 24V CUP DROP UNIT 80MM 12 OZ CUP EXTRACTOR FAN MOTOR ONLY NOT ASSEMBLY INGREDIENT MOTOR 90RPM INGREDIENT MOTOR 130RPM MULTI BREWER DRIVE ASSEMBLY GRINDER RELAY KIT 230V GRINDER 230V 240VAC TO 24VDC TRANSFORMER PROBE SET BOILER ELEMENT 2 2KW CUP SENSOR MAIN PROCESSOR CPU 198423 160076 160084 160119 160131 190008 160133 160085 201679 2015278 196910 154276 154264 196878 160124 116076 147123 100047113 113166 175153 175156 115101 161440 161441 2015265 246535
30. he flush buttons and followed by a series of test vends for that particular brewer Continuing on page 17 Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 16 48 westomatic British Vending Excellence Since 1964 Clean the nylon filter belts and brewer parts every 1250 vends N NO o1 BR Remove the silicon dispense pipe from the brewer carriage F Page 16 Unlock the brewer carriage by sliding the lever left G page 16 and pull the whole assembly forward to remove Remove the air pipe H Page 16 Tilt the air pinch arm to the 12 o clock left hand position I Page 16 Remove with great care the brewer cylinder followed by the flexi bowl J Page 16 Clean thoroughly with appropriate cleaning agent sanitiser rinse and dry Remove the nylon filter belt from the brewer carriage by pressing in the belt lever spring G and using the locking plate to hold the lever in place Remove the nylon belt and clean thoroughly rinse and dry Re fit all removed items NOTE When refitting the brewer carriage ensure the locking plate is correctly positioned to ensure the carriage is securely located Every 7000 vend
31. he instructions in this manual It is strictly forbidden to make this manual or the operator instructions accessible to any third party Non observance will result in a claim for damages Spare parts Only genuine original Westomatic spare parts should be used when servicing this machine ATTENTION Faulty or defective non Westomatic spare parts may lead to incorrect machine operation or damage Where non Westomatic spare parts are used all obligations of Westomatic Vending Services Ltd such as warranties service contracts etc are void without prior notice and agreement Part sales tel 44 0 1626 323100 option 3 Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 5 48 S JA British Ve Responsibility of the operating company omatic if In order to avoid faulty machine operation and ensure safe Operator cleaning practices this user manual and the associated operator guide should be stored inside the purpose built document holder located within the vending machine and be accessible to all persons involved in the machine installation operation maintenance and cleaning at any time This vending machine must only be operated within a saf
32. ic offers training programmes for the Signature vending machine Please contact your account manager for more information Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 4 48 f Westomatic British Vending Excellen ke F665 Liability amp warranty General All details and indications for the installation and cleaning of this vending machine have been made under consideration of our knowledge and experiences collected up to now Westomatic Vending Services Ltd reserves the right to make technical changes to this machine type without notice as a result of continuous product development Text translations are made to the best of Westomatic s knowledge However we exclude any liability for translation errors The English version of the operation instructions shall prevail for warranty purposes The presented texts and drawings do not necessarily correspond to the scope of delivery The drawings and graphics are not to scale The instructions contained herein must be carefully read before machine installation or operation is started Westomatic Vending Services Ltd does not bear liability for any damage or disturbance resulting from non observance of t
33. ical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 3 48 westomatic a E 2 Preface This document is intended to be used as a reference book for qualified Installation Engineers and Operators to be able to install commission programme maintain and to carry out basic fault finding diagnostics on the Signature vending machine Information on the operation the use of and cleaning of the machine can be found in the operational and cleaning sections of this manual Concepts and definitions The person who uses the machine exclusively for vending a drink The user will have NO access to the inside of the machines A competent professional who has been trained on the machine and Service Technician is aware of the dangers involved They must have a thorough and or Installation knowledge of the electronics and mechanical parts of the machine Engineer and be qualified to install commission programme maintain and repair the machines A qualified individual who is responsible for cleaning the machine Operator filling ingredients and cups and has knowledge of removing brewers and the total whipper assembly for periodic cleaning A person who can carry out basic fault finding and the duties of an Service Operator Operator and therefore must be competent in both of these areas Westomatic Vending Services Ltd the machine manufacturer Westomat
34. if fault disappears check the keypad loom replace keypad e lf fault persists replace the Processor board Error code 11 Fault description cups sold out or switch damaged Actions to take e Ensure there are cups present within the motorised cup unit e Ensure the cup switch in the cup unit works correctly Error code 12 Fault description waste tray is full or the waste tray contacts are wet Error code 13 Fault description boiler level switch has not detected water Actions to take e Ensure water is turned on at the mains e Ensure the level probe connections are fitted correctly e Ensure the timeout settings are set correctly in the boiler menu e Check continuity between pins on control board amp crimp within plug H Error code 14 Fault description triac circuit failure Actions to take e Check the fault log for the circuit at fault Locate the circuit and check fuses see Triac table on page 42 Check all crimps and connectors Check the option is enabled disabled in the menus Check replace the motor valve Replace the control board Error code 16 Fault description the cup sensor has not detected a cup placement for a least 10 seconds Actions to take e Ensure there is no fault with the cup unit and that cups are peeling correctly e Ensure the cup sensor is working and set correctly for the type of cups being dispensed Error code 17 Fault description triac on control board has
35. ing or otherwise without prior permission from Westomatic Vending Services Limited PAGE 22 48 westomatic British vend ng Excellence Since 966 Notes Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 23 48 westomatic British Vending Excellence Since 1964 Installation Manual Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 24 48 estomatic CXCeNENCe SINCE Installation contents 26 Electrical information 26 Fuse ratings 26 Water services 26 Noise levels 26 Operating conditions 27 Important pre installation 27 Levelling 28 Installation checklist 29 Installation checklist 30 Installation amp commissioning 9 Signature keypad button layout 31 Connecting mains power 31 How to enter service mode 32 Adjusting drink parameters 33 Bean to cup run a dry throw 34 The grind adjustment 30 Adjust the gram throws on all fresh ground drinks 3
36. ior permission from Westomatic Vending Services Limited PAGE 19 48 westomatic British Vending Excellence Since 1966 Operator level door open software menus To access the door open operator menu simply open the machine door DOOR OPEN 14 DISPLAY AUDIT READ AUDIT FROM M C BREW WASTE EMPTIED The menus on the screen allow you to access files such as the audit Press enter Page 9 and the information will be displayed on the screen DISPLAY AUDIT Audit mode provides the ability to view the overall total drink volume and values dispensed READ AUDIT FROM M C via USB Your line manager supervisor will need to provide you with the following tool 1 x USB flash drive 2GB minimum requirement The USB flash drive must be preloaded with a prelude folder and sub folders listed below prior to downloading audit information from the Signature machine USB Memory stick folder layout and text format In order to upload software up download audit and machine configuration files from the machine it is necessary to create a main machine folder in the root directory of the machine USB memory stick that contains four sub folders called AUDIT CONFIG FIRMWARE and LANGUAGE as shown here gt Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by a
37. ish Vending Excellence Since 1964 14 20 triac error You may see this more than once on your Signature LCD display ORRY OUT OF SERVICES CIRCUIT FAULTY ERROR 14 20 CHS The 14 represents a circuit failure nothing more The number after the hyphen represents the circuit with the issue problem 14 20 on a Signature this would mean you have a problem with whipper station 2 To give you an idea with it being a whipper issue the cause could be one of the following The operator has fitted the impellor incorrectly most common The fuse has then blown very likely e The whipper base seal has worn common The whipper motor is faulty rare The terminal and crimps to the motor are loose or disconnected rare e An Engineer Operator or a site Service Engineer has decided to fit a higher rated fuse to protect the whipper motor circuit which has damaged the main cabinet loom and processor extremely rare Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 41 48 westomatic British Vending Excellence Since 1964 Signature triac machine layout amp circuit table In the event of a circuit failure the 14 represent s a
38. it 1 Remove the carousel and clean the cup unit 2 Test the cup unit for operation i e let it self fill amp test the cup drop 3 Check calibration of the cup sensor Coin mechanism if applicable 1 Clean the coin mech validator 2 Clean the coin chute 3 Coin test mechanism checking change payout of each available coin Machine cabinet 1 Make sure the machine is level 2 Make sure the door lock opens and closes with ease Drink tests 1 Ensure all drinks rinse correctly check for over dosing 2 Take pay free vends with the door closed amp check for correct dispense Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 46 48 westomatic British vend ng Excellence Since 965 Notes Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 47 48 Ep Westomatic To upload technical manuals from the Westomatic website please forward your full name and business
39. ithout prior permission from Westomatic Vending Services Limited PAGE 38 48 westomatic British vend ng Excellence Since 965 Base cabinet rear external layout AC Output to Signature 24v DC Supply Water Inlet Chiller Vent Connecting the Signature and the base cabinet supplies The Signature and its base cabinet share common AC mains electrical and mains water supplies This reduces the demand for site services and will speed up the installation process Connect the water hose with the check valve from the rising main to the main water inlet in the base cabinet The 3 hose at the top of the base cabinet is connected to the Signature The AC supply for both units is connected via the base cabinet The AC supply is connected to an RCD protected 13A fused supply The Signature mains lead plugs into the AC supply outlet at the rear of the base cabinet BSE DC Supply AC Supply for the AC Supply eee ea Under no circumstances must Input ener any other device be plugged into the AC socket outlet other Main Water inlet than the Signature Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 39 48 westomatic British V
40. l rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 6 48 estomatic sh Vending Excellence Since 966 Inspection upon delivery Once your machine has been delivered immediately check for completeness and possible damage caused by transportation In case of externally recognisable transport damages do not accept delivery or only under reservation Note the extent of any damage on the transport documents delivery note of the forwarding agent If necessary contact the Westomatic helpline as soon as possible to register any product damage as a customer complaint can only be asserted within the currently valid time limits Helpline tel 44 0 1626 323100 Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 7 48 p Westomatic nce J66 Vending Excellence 5i Introduction The information held within this section has been compiled by the manufacturer to provide recommended guidelines to operator personnel and is intended to be used in co
41. lace the main water inlet valves Check the Leak detect value in software is correct Check boiler for scale De scale if necessary Error code 50 Fault description brewer 1 fault Actions to take e Brewer 1 has a fault return to Westomatic for investigation e Check fuse for the brewer and replace if necessary Error code 52 Fault description brewer 2 fault Actions to take e Brewer 2 has a fault return to Westomatic for investigation e Check fuse for the brewer and replace if necessary Error code 57 Fault description boiler overflow Actions to take e Ensure machine is level e Ensure probes are connected and fitted to the boiler lid e Ensure the boiler lid is fitted to the boiler and all gaskets are in place e Descale boiler if required Error code 58 Fault description boiler under temperature Actions to take e Ensure the connectors are fitted correctly e Check replace the boiler fuse Error code 59 Fault description temperature thermistor open circuit Actions to take e Ensure the probe connectors are fitted correctly e Ensure the probe is connected to the control board e Replace boiler probes Error code 60 Fault description bean grinder timeout Actions to take e Ensure grinder is connected e Ensure the grinder fuse is fitted e Ensure no objects are jammed in grinder Error code 61 Fault description drive motor not reaching home within the timeout set Actions to take e Ensure t
42. n open circuit the number after the hyphen represents the circuit with the fault The table below allows you to pinpoint the component with the fault for example 14 20 would be an open circuit regarding the whipper station 2 FE F Station 1 Ingredient 13 Water 06 Whipper 19 Pinch ak Air Pump 31 Air Pincher O4 oa O Hotwaterintet O Z O Z O o OJ O O 3 coawaerimna O O O Oo o ooo 5 _ Bay Coffeepinchersoenoid P _ E E Ooo T o O Waern O O O O o o o o o ooo O O O i Waster station 3 aooo Oo 6 i Waersatona O O O o O o O OPR 5 5 F Station 2 Station 3 View looking korm the front of machina with the front dogr open Water station 6 oF Bay 2 Tea pinch solenoid Bay 1 Tea pinch solenaid 3 me Tja ree INS Station 6 18 11 24 29 32 05 lt o Copyright Westomatic Vending Services Limited 2013 1230RFM ing Motor Fresh Brew Chocolate HOREN ing Matar Sugar Topping Soup Whither Instant Cotes All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 42 48 estomatic Signature error codes Error code 9 Fault description keyboard fault or button stuck Actions to take e Disconnect external keypad and power up the machine
43. n the chutes in the upright position this will prevent any spillages If your Signature is fitted with ventilated chutes refit horizontally Note Repetitive turning of the chutes over a period of time can cause the auger fittings to become loose Turning the chutes manually also makes a mess Remove the instant ingredient canisters by tilting them backwards to lift the front locating peg from its hole Pull the canister towards you whilst lifting the front of the canister by 10mm The canister s can now be removed and placed onto a clean dry surface ingredient ingredients to the required level replacing lid following e Malfunctions e Blockages Explosions e Dispense pipes will be blocked with beans etc Picture of a Horeca canister DON T NOOR WD Overfill canisters on low volume machines Leave bags of product on top of canisters Leave bags of product or syrup open in the vending machine this will attract small insects Overfill the machine with spare ingredient or cups Leave any debris product wrappers etc inside the machine Force components into position Stand on any lower part of the machine to access the top i e base cabinet Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise
44. njunction with any existing operating procedures your company uses Hygiene In accordance with the food hygiene Amendment regulations 1990 SI 1990 No 1431 and in compliance with the local public health authority requirements it is the responsibility of the machine Operator to keep this machine maintained in a clean condition to ensure the highest standards of hygiene needed to prevent the formation of bacteria A regular systematic method of cleaning will help achieve this condition A high standard of personal hygiene is essential for a vending machine Operator Clothing must be neat and clean and loose hair should be tied back accordingly Hands and fingernails must be washed thoroughly before work commences particularly after each visit to the toilet area Jewellery should be kept to a minimum and preferably removed during any cleaning operations An operative who is suffering from cuts sores or any form of illness must inform their immediate superior at once and must not come into contact with this vending machine ingredient products cups or any other machine related items The operative must not resume work until authorised to do so by their immediate superior Important safeguards 1 Read these instructions before attempting to clean or refill the machine 2 Donot attempt to operate the machine if any part is damaged If either damage or a fault is suspected contact your nearest available Service Engineer for assistance 3
45. ny means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 20 48 westomatic British Vending Excellence Since 1964 Continuing from page 20 USB memory folder meanings AUDIT This is where all the uploaded machine audit information is stored CONFIG This is where the machine set up is stored for machine cloning FIRMWARE This is where new software is stored ready for uploading LANGUAGE This is where English amp foreign languages are stored for uploading The above folders can be created on the USB memory stick using any PC that has a USB port and the Windows Explorer utility Procedure on how to read audit data using the USB flash drive 1 2 3 4 5 Open the machine door Insert the preloaded USB flash drive into the service USB port Page 11 Once inserted you will be able to download the audit simply by positioning the cursor on READ AUDIT FROM MACHINE followed by enter Page 9 Once the progression bar has finished your audit has been downloaded onto your USB flash drive Remove your USB flash drive from the USB port Page 11 BREW WASTE EMPTIED In the event of the brewers being disabled i e no bean to cup or freshbrew drinks This menu will reset the brewer bin counts Standard Signature On standard Signature machines the waste brewer count has a default of 100 9 oz drinks or 50 12 oz drinks before the BREW WA
46. ocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 15 48 westomatic British Vending Excellence Since 1964 How to dismantle the bean to cup fresh brew coffee brewer for cleaning e Switch off the electrical power supply to the E machine Remove the ingredient dispense chute A from the outlet of the whole bean FB canister s by turning the chute horizontally and then pulling towards you Clean off any dry ingredient residue from the canister outlets with a dry scraper Remove the one piece whipper bowl D by turning the release arm C anticlockwise Place all removed items into a bucket of warm water and an appropriate cleaning agent sanitiser Clean thoroughly rinse and dry If any parts are scratched cracked or badly stained replace immediately Re fit all removed items in the reverse order to removal You must remove all canisters hoppers when filling For whole bean canisters ensure the shut off flap E is closed to prevent beans from being spilt before removing by pushing the ball forwards Remove the whole bean or FB canister by lifting it upwards and towards you ensuring a hand is placed on top of the canister lid to prevent any beans or FB ingredient from spilling Upon replacement of the whole bean canister ensure the shut off flap E is returned to the open position Switch on the machine and test for correct operation via t
47. on and service activity including replacement of the mains cable on this vending machine should only be undertaken by a competent person who is fully conversant with the potential dangers of working on live electrical equipment and mains pressure water systems e Extension cables or longer mains leads must not be used to power this vending machine e The mains lead should be kept away from hot surfaces and sharp edges Each new vending machine is supplied with a new mains water inlet hose Do not reuse an existing or old water hose e Prior to any service activity switch off and isolate the water and electrical supply If in doubt refer to BS7671 for safe isolation procedures Servicing of live equipment must never be undertaken Use insulated tools and insulated probes on test equipment HSE guidance notes 38 provides guidance on the selection of suitable test probes leads lamps voltage indicating devices and other measurement equipment used by electricians when working on or investigating power circuits e There are no user serviceable parts inside this vending machine e The Signature machine must be cleaned on a regular basis refer to the section within this document on how to clean your machine A water jet must not be used Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electr
48. on belt s simply press enter and accept on one or both of these menus BREW 2 BELT CHANGED Use the above procedure DRINK TESTING Drink testing enables the operator to test any drink selections currently active on the machine with the door open In this mode the drink vend can be monitored visually with the door open to eliminate any minor dispense problems etc VERSION INFORMATION This menu gives engineers access to the latest firmware for example 1 000 000 OPERATOR FUNCTIONS In operator functions the asset number if assigned and serial number are stored Usually in multi unit sites a vendor is given an asset number to aid in machine identification and audit data retrieval accuracy Also providing the feature has been enabled in the service mode the operator will be able to perform a cup test in this menu VEND MODE Pressing enter on the Vend mode menu will simulate the door being closed This feature will allow the operator to test that the coin mechanism is operational for the end user PRIME SYRUPS When the syrups run out this menu will allow you to prime the syrup s independently This menu should also be used once a month during sanitisation process of cleaning the syrup lines Page 19 Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying record
49. s Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 27 48 westomatic Signature installation checklist 1 Flush the mains water stopcock into a bucket for 30 seconds to remove any dirt or flux from the new or old pipes Page 30 Fit a water block Page 30 2 Make sure that there is sufficient water pressure to the machine by using a pressure gauge Page 30 amp 26 3 Remove the inlet hose from its packaging and connect one end to the stopcock Now fit the other end to the machine Make note of the water flow arrow which is displayed on the brass non return valve Make sure itis a tight fit and turn the stopcock on Page 30 Plug the machine into a dedicated 13amp supply and turn on Page 31 Install the water filter If applicable load one sleeve of cups into the carousel avoiding the dispense position _ ol H20 base cabinet inlet hoses and mains leads differ from the standard Signature e Plug the lead from the Signature into the 240v AC socket situated at the rear of the H20 base cabinet Now plug the moulded mains lead from the base cabinet directly into the dedicated 13amp supply Fit the inlet hose from the stopcock to the rear of the H20 base cabinet Make sure it s a ti
50. s you must replace the nylon filter belt orange gasket and brewer pot O ring here s how This does not apply to an all instant machine 2 3 4 How to use the flush button 1 2 3 Remove clean and refit all brewer parts as described above and on page 16 Before refitting the black brewer pot replace the O ring on the bottom Remove the brewer carriage as described above Remove the nylon filter belt from the brewer carriage by pressing in the belt retainer spring and using the locking plate to hold the lever G page 16 in place Discard the old belt and the orange gasket underneath the belt Fit a new orange gasket and a new nylon belt ensuring the belt is fitted underneath the scraper Reset the nylon filter count by pressing and accepting this menu in the door open mode BREWER1 BELT CHANGE or BREWER2 BELT CHANGE dependant on the machine model With the door open switch on the machine Ensure a receptacle is positioned under the dispense nozzles Flush the machine by pressing the appropriate internal flush button situated on the top right hand side of the internal cabinet Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE
51. the mech This is always done through the coin mechanism s programming To change drink prices 1 Enter MACHINE SETTINGS 2 Enter PRICE SETTINGS 3 Adjust the price of the drink s If your Signature has been ordered as a payment set up the programming will already be set up for you i e the machine will be programmed to pay vend If however you need to change the settings at a later date this can be carried out in Service Mode When accessing Vv menus amp adjusting MACHINE SETTINGS parameters you will need to press enter PAYMENT SETTINGS Keypad layout page 9 VPee Ayur pag MDB or Freevend Press button 11 until you see SAVING SETTINGS PLEASE WAIT Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 37 48 westomatic Bntish Vending Exe cellence Since J66 H20 base cabinet The Signature H2O contains a chiller unit housed within the lower section of the pedestal Utilising a dedicated cold water dispense head the Signature H2O has been designed to provide Press n Hold chilled filtered UV treated water on demand The filtered water is also used to fill the boiler for improved drinking quality in areas of poor water quality The base ca
52. thin the guidelines which are on page 26 Connect water supply Connect the machine to the mains water supply using the new water hose and seals supplied with the machine do not use an old hose which will have a build up of Biofilm A Biofilm is an aggregate of micro organisms in which cells adhere to each other on a surface Flush the mains water line thoroughly before connecting to the machine Make sure the water filter has been flushed prior to installing or at the installation Fasten the 15 mm fitting of the mains water supply hose supplied with the machine to the rising water main via a stopcock Fig 1 Now connect the 3 4 inch connector to the Signature Fig 2 and turn the stopcock on and check for leaks Fig 1 Stopcock must be a potable cold water supply Water Inlet Fig 2 Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 30 48 estomatic We a Connecting mains power Ensure the machines internal On Off rocker switch is OFF before connecting to the electrical mains supply Connect the mains power cord at the rear of the machine to an independent RCD protected switched mains supply and switch ON to initiate pow
53. transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 33 48 westomatic British Vending Excellence Since 1964 The grind adjustment If the grind is too coarse it will feel like loose tea leaves If the grind is too coarse the water rushes through the coffee too quickly This results in a weak espresso with very little crema and sludgy coffee grout waste under extracted Ultimately this will cause the brewer chamber to block and explode This may also cause a blockage in the extraction What to do Adjust the grinder blades so that you are turning the dial clockwise This will close the blades so that they are closer together resulting in a finer grind Warning Each time you adjust the grinder blades remember to vend three dry throws which will clear the previous grinds and then run a dry test throw on the fourth to feel the grind If the grind is too fine it will feel like talcum powder If the grind is too fine the water passes through the coffee too slowly This results in a dark bitter taste which will be over extracted and cause the brewer chamber to flood or eventually explode If the grinder blades are too close together this can lead to any one of the following Issues e Grinder jams e Excessive wear on both blades e The beans will bottleneck What to do Adjust the grinder blades so that you
54. un out Make sure you cover behaviours of the machine and error codes 11 amp 12 and anything else which may be of benefit 34 DIY sites will require the Operated sites training above plus full operator training i e run through the first part of this manual with them behaviours of the machine e g if you remove a Cup once you have pressed the keypad for a vend you will not get a drink and it s likely that the machine has taken your credit as well Or if you order an espresso expect half a cup of coffee etc Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 29 48 westomatic British Vending Excellence Since 1964 Installation amp commissioning The installation of a new machine is a critical time in the relationship that you as a technician and your Company have with the client First impressions count and last for many years We recommend that you do as much site and machine preparation as possible before installing the machine Warning A water block safety device must be fitted between the mains incoming supply and the inlet to the water hose Pressure gauge Use a pressure gauge to measure the water pressure and make sure you keep wi
55. westomatic British Vending Excellence Since 1964 Signature Horeca Operator amp Installation Manual Copyright Westomatic Vending Services Limited 2013 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electrical mechanical photocopying recording or otherwise without prior permission from Westomatic Vending Services Limited PAGE 1 48 Sales enquiries westomatic ellence Si Signature Operator contents Safety Preface concepts and definitions Liability amp warranty Responsibility of the operating company Inspection upon delivery Introduction Signature external layout at a glance amp keypad Signature description of the internal parts Description of internal door at a glance Cup unit Cleaning external door amp daily cleaning summary Weekly cleaning summary amp filling canisters Whipper assembly How to dismantle the bean to cup amp fresh brew coffee brewer for cleaning Clean the nylon filter belts every 1250 vends amp flush button Dispense head amp dispense pipes Sanitising the syrup lines Horeca Operator door open software menus amp retrieving the audit via USB Retrieve the audit via USB Operator door open software menus Published by Westomatic Vending Services Ltd Units 7 8 Forde Court Forde Road Devon TQ12 4BT United Kingdom www westomatic com 44 0 1626 323100 option
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