Toll Fraud Guard Installation Manual v1.1
Contents
1. Installed Applications Install Toll Fraud Guard a p Toll Fraud Guard 0 5 57 Disable Remove Analyses call patterns to protect your PEX Summary Analyses call patterns to protect your PBX Description The Toll Fraud Guard program runs in the background and analyses incoming and outgoing calls following a fully configurable list of rules to find usage patterns that are likely to be fraudulent Maintained by Oliver Kroth Copyright 2014 NEC UK Ltd Uploaded Package ready for Installation gt ars Cancel Install Required Permissons This application requires your permission to e use up to 5242880 bytes of main memory New Version 0 5 57 Once the application is installed the options to Start Disable Remove and Configure are available Installed Applications Install Toll Fraud Guard e Start Disable Remove Configure Toll Fraud Guard 0 5 57 Analyses call patterns to protect your PBX Summary Analyses call patterns to protect your PBX Description The Toll Fraud Guard program runs in the background and analyses incoming and outgoing calls following a fully configurable list of rules to find usage patterns that are likely to be fraudulent Maintained by Oliver Kroth Required License Code 3512 Copyright 2014 NEC UK Ltd Installed Version 0 5 57 When the guard is configured and starts it will start gathering data and apply and rules that are configured Before starting the Guard fo2. UNIVERGE Ce Toll Fraud Guard Installation Manual v1 1 Toll Fraud Guard Version 1 2 4 1 Page Table of Contents MV EIS VON FFAG Cr FFR RYN FFO FR YCC FI GYF RD FR A RE HE A RY EN FYNN 3 T E LLE a Tue GUGINO NENN PR FT EF FN FFEFRYN FFEFRIR AR RNA FE FAT HF FIR 4 FD RCOUTE MIONE a Y YY YN NAF FU YE ON FA NEU 5 PBE CONTE O I ed Y O edie OG TON UN GC NN OG 5 LICENSE CER _ _ E A RC RA RR RF RR A FN 6 TOLRE CMEC HOM OR NOD Be ddad EGO nd GU EFE O OFO OE OU OE O OO OU 6 Configure a Restricted Toll Restriction Class ueu LYS C LLGC CGG LLGC CELL CELL Y LA LL FL Yn 7 Configure an Area to Restrict Dialled NUMbDEeSS ccccccsecccseescceecsceececeecseenseeeeeeeseueceeeueseteneeeeenses 9 installing the Guard Application su iD Ao AN CC DC UR CAU ON GO GR GADER GCE UY 10 Configurne the Toll Fraud GU Ln Y A TG TG DN O OO 12 ss SS i PEE E are secs LY RIF Y RR I CN RY FN FFA CRYF EE RYN RI RH YR ET FR FFR 13 Sage 1 Ore ai IE e c EFRENPN O teat nme nce terre ct _ I FR FERRY HN ee ee oe 15 Pae Upan cic 9 FE RR NW NR eee eee A O eee YNN 20 LOR FOS RFC E NR NET RTH 21 Translating the Guard Application cccccsssesccsvecccscscseuerenavavecacasecacacecaesenauavanaasacavasecacacseusrenauavasacas 22 Revision History Version Author Date Updates 1 0 R Horsley April 2015 Initial release of Toll Fraud Application 1 1 7 1 1 R Horsley
3. 14 27 11 WebGUI Command return cfg JSON Statistics 2014 10 09 15 43 43 WebGUI Command return cfg JSON Statistics 2014 10 09 15 43 48 WebGUI Command cfg config 21 Page Translating the Guard Application The guard application can be translated making the application available to a variety of users There are three main steps to translating the application 1 Export the t file from the application 2 Edit the text file translating the appropriate text 3 Import the translated file To begin click the Get Texts Icon and save the file Home Configuration System E Mail Lines Time Ranges Rules Backup Restore Localise Get Texts Open the file in a text editor and translate the test that appears between the double square brackets Two open square brackets denote the start of a section for translation and two closed brackets the end Any text between curly braces should not be translated The picture below highlights in red boxes which text should be translated for the opening section PLEASE EDIT ONLY BETWEEN THE DOUBLE SQUARE BRACKETS here mote that there are variable parts in the texts cdr will be replaced by appropriate fields from the cdr call detail record tcig takes values from the configuration Lu A rule references the current applied rule params delivers values from the currently active parameter set oo
4. Em if WarnExtensionUallRate irule namej found that the extension cdr exzt has made frequent ns wadu to M ib mn tn Uu Uu co La ga ba Rj Pi Ri P ee uud e i a k L ILueO M 22 Page Here is another example from further down the file 146 Starting Fae 150 The Toll Fraud Guard atgjicfg Email5iteName gis on gu T51 Epec ep ever cftg EmailReportiInterval 152 153 154 Stopping 155 Fil 156 MIhe Toll Fraud Guard at gfg EmailSiteName nas_been_ shut down A 1 As the words Starting and Stopping fall outside of the sguare brackets they should not be translated Once the file is translated and saved then click the Localise button in the guard application and browse to the translated file and click OK The application will refresh and show the translations Home Konfiguration e e gn Ta System E Mail Leitungen Telefone Zeitbereiche Regeln Backup Restore Sprache anpassen bersetzungen The get texts button can be used to re export the currently used translation file If the Guard application is ever upgraded then the application will default to use the English text again When this happens the translated file will have to be installed again 23 Page
5. gt Toll Detailed View gt Toll Table Assignment Assign a Restriction Table to all Toll Restriction Classes apart from the one assigned to the Restrictive Toll Restriction Class This will prevent any numbers in the restriction table from being dialled the example below shows Restriction Table 3 being used for Classes 1 14 Toll Restriction Intemational Call Intemational Call Permit Common Permit Code Common Restriction Permit Code Restriction Class Restriction Table Code Table Table Table Table lt all gt PO lt gt PO lt l gt PO lt gt PO lt gt PO lt l gt lt all gt 05 Assigned see 21 06 01 Assigned see 21 06 02 Assigned see 21 06 04 Assigned see 21 06 05 3 3 03 Assigned see 21 06 01 Assigned see 21 06 02 Assigned see 21 06 04 Assigned see 21 06 05 1 3 04 Assigned see 21 06 01 Assigned see 21 06 02 Assigned see 21 06 04 Assigned see 21 06 05 2 3 06 Assigned see 21 06 01 Assigned see 21 06 02 Assigned see 21 06 04 Assigned see 21 06 05 4 3 02 Unassigned Unassigned Unassigned Unassigned 0 3 01 Unassigned Unassigned Unassigned Assigned see 21 06 05 0 3 07 Unassigned Unassigned Unassigned Assigned see 21 06 05 0 3 08 Unassigned Unassigned Unassigned Assigned see 21 06 05 0 3 09 Llnassigned Unassigned Unassigned Assigned see 21 06 05 0 3 10 Unassigned Unassigned Unassigned Assigned see 21 06 05 0 3 11 Unassigned Unassigned Unassigned Assigned see 21 06 05 0 3 12 Unassigned
6. saying that the number has been blocked The user can reply to the email to un block the action A similar concept exists to block an actual number from being dialled rather than an extension making a high number of calls This would mean if any extension made calls to the Same number the number could be added to a restrict table Further details of the rules and what they do is available in the End User Guide For Inbound calls the Guard will monitor the system for suspicious call patterns and send an email to warn the user As such there are no blocking actions that can be carried out for incoming calls the Guard just inform the user about the suspicious behaviour The Guard requires access to an email server that is enabled for SMTP and POP3 these are used for email integration to the application SSL TLS and unencrypted connections can be used The application is accessed using a Web Browser both Internet Explorer version 11 and Firefox 37 can be used to configure the Guard This manual explains how to install and configure and Toll Fraud Guard application 4 Page PBX Requirements The Toll Fraud Guard Application runs on the CPU of the PBX using its Lua engine A version of system software that contains the Lua engine will need to be running on the PBX the versions of system software are as follows PBX System Software Version SV9100 2 00 60 3 00 51 SV8100 9 54 9 55 SL1100 S5 2 On the SV8100 and SL1x00 an ME50 card has
7. to be installed on the CPU to run any Lua applications PBX Configuration The Toll Fraud Guard Application uses the SMDR output from the PBX to gather details about calls that are made SMDR output has to be enabled in a particular format that the application will recognise There is a PC Pro script that can be run to configure the SMDR into the right format and enable the output for all extensions and trunks The Script is called TollFraudGuard_Setup_V1 pcs In effect the script will enable SMDR Output over TCP Port 4001 for all extensions and trunks Script File ts TollFraudGuard_Setup_v1 pcs eari a wal a file Stop execution on error Log File Specify where to save the log file Generate log file gt Complete as In order for the Guard application to be aware of the correct time the Daylight Saving feature has to be enabled this is in PC Pro gt Easy Edit gt Night Service gt Daylight Saving Setup or PRG command 10 24 EasyEdit ee Daylight Savings j Switching Time 02 00 i O Initial setup wizard Starting Month March C Blades Starting Week Last week in month Quick Install Starting Day of Week Sunday Blade Configuration Ending Month October E Night Service Ending Week Last week in month HE Night Service Setup Ending Day of Week Sunday Be Night Service Detailed view iC Night Mode Range E Daylight Saving Setup oa 5 Page Licensing The Guard Application requires a lice
8. will use 6 Page Configure a Restricted Toll Restriction Class In PC Pro you will need to switch to Easy Edit Mode and be in programming level 3 In there you will find the Toll Restriction area alternatively this can be configured in PRG commands 21 xx Intemational Call Intemational Call Maximum Digit Restriction Table Permit Code Table Table Assignment cos all gt sall P lt gt P Toll Restriction Unassigned Unassigned 0 C Toll Restriction Assignment Unassigned Unassigned 0 El Toll Restriction Detailed view Assigned see 21 06 01 Assigned see 71 06 1 Tall Restriction Per Night Mode Assigned see 71 06 01 Assigned see 21 06 2 C Toll Table Assignment Assigned see 21 06 01 Assigned see 21 06 3 LJ Intemational Restriction Assigned see 21 06 01 Assigned see 21 06 4 C Intemational Permit TM AU i ie signed Unassigned 0 AS Unassigned Unassigned 0 A oe a Unassigned Unassigned 0 E ia a Unassigned Unassigned 0 E Pre Fxed Special Service Code coma ae i ow E Toll Additional Services as DD cs Unassigned Unassigned 0 Tina Oas f Senice Unassigned Unassigned 0 Operators Unassigned Unassigned 0 Cop A aN EasyEdit F System Data Open the page in Easy Edit gt Toll Restriction gt Toll Detailed View gt Toll Table Assignment Choose an unused Toll Restriction Class that the Guard will use and set the following data Setting Value International Call Restri
9. Cormand return cfg JSON Statistics 2014 10 09 13 54 45 WebGUI Command cfg config 2014 10 09 13 56 37 WebGUI Command return cfg JSON Statistics 2014 10 09 13 56 41 WebGUI Command cfg config 2014 10 09 13 57 16 WebGUI Command return cfg JSON Statistics 2014 10 09 13 57 20 WebGUI Command cfg config 2014 10 09 13 58 42 WebGUI Command return cfg JSON Statistics 2014 10 09 13 58 46 WebGUI Command cfg config 2014 10 09 13 58 52 Guard s stop has been called 2014 10 09 13 58 52 Guard stopping in a moment 2014 10 09 13 58 54 Guard stopped 2014 10 09 13 58 56 starting 2014 10 09 13 58 58 started 2014 10 09 13 59 14 WebGUI Command return cfg JSON Statistics 2014 10 09 14 00 49 WebGUI Command return cfg JSON Statistics 2014 10 09 14 00 57 WebGUI Command cfg config 2014 10 09 14 01 09 WebGUI Command cfg config 2014 10 09 14 01 15 Guard s stop has been called 2014 10 09 14 01 15 Guard stopping in a moment 2014 10 09 14 01 17 starting 2014 10 09 14 01 21 started 2014 10 09 14 01 22 WebGUI Cormand return cfg JSON Statistics 2014 10 09 14 05 35 WebGUI Command return cfg JSON Statistics 2014 10 09 14 06 24 WebGUI Command return cfg JSON Statistics 2014 10 09 14 10 07 WebGUI Command return cfg JSON Statistics 2014 10 09 14 10 13 WebGUI Command cfg config 2014 10 09 14 20 04 WebGUI Command return cfg JSON Statistics 2014 10 09 14 20 13 WebGUI Cormand return cfg JSON Statistics 2014 10 09
10. July 2015 Version 1 2 4 Add SSL TLS Support 2 Page What is Toll Fraud Toll Fraud is a term used to describe the occurrence un authorised calls on a PBX Switch misuse can of course originate in house for example private calls initiated by an employee or forwarding of a DDI to an extension and then on to an external destination However the rise in Dial Through Fraud DTF and VoIP security threats reported recently shows us that the worst misuse is likely to be generated remotely by hackers who exploit any available remote access to the customers PBX to generate expensive unauthorised calls It is important to note that any customer thus affected is still liable for all such call charges and these can sometimes run can extremely expensive DTF can be perpetrated via a number of access methods examples include IP PBX systems reprogrammed remotely SIP Trunks SIP Extensions DISA Direct Inward Service Access or Voicemail The hacker has the aim of obtaining access codes and passwords PINs that will enable unauthorised calls to be made via a customer s switch Often the hackers then sell on these details to an organised fraudster for profit 3 Page Toll Fraud Guard The Toll Fraud Guard is an active call monitoring application that can be used to help prevent toll fraud from happening It works by monitoring SMDR output provided by the PBX and applies user configured rules to look for call trends that could be deemed fraudu
11. O Activate Configuration Statistics r re EmailsReceived 0 o e ao E 9 Fm h EmaisSent 60 p 5 E Mail i Ph Schedul Rul Backu R igen A N O ystem ai Lines ones edules ules ackup estore rd 5 Administrati Started 2014 10 06 13 49 46 ee UsedMemory 287894 ol r Loafile Actions 12 Page System The system menu is used to define information used by the guard to integrate to the PBX Setting TCP Port for WebPRO Username Password TCP port for SMDR Output System Data PRG for the list of blocked numbers Restriction Class to Block Extensions Enter the system configuration parameters and click OK to save the changes Value Enter the TCP Port that WebPRO uses the default value is 80 The WebPRO TCP Port is set in PRG command 90 54 Enter a username that matches an entry in PRG command 90 02 the user level must be Installer Level Enter the password for the above username Enter the TCP Port for the SMDR output the Script sets this to 4001 by default This is the area where the guard will enter numbers that are blocked from dialling This should have already been created and defined in the PBX s Toll Restriction configuration This is the Toll Restriction Class that has been created for the Guard to use It should only be allowed to dial emergency telephone numbers If the user and passwords have been changed then the next time you logon to the application you will need to use these cred
12. Unassigned Unassigned Assigned see 21 06 05 0 3 13 Unassigned Unassigned Unassigned Assigned see 21 06 05 0 3 14 Unassigned Unassigned Unassigned Assigned see 21 06 05 0 3 15 Unassigned Unassigned Unassigned Unassigned 4 4 To test that the Restriction Table is working you can manually enter a number in the Restrict Table and try is call it 9 Page Installing the Guard Application The Guard Application is installed using the Application Manager page from the home page click the Install button in the upper right hand side of the page This is available from http IP Address of the PBX html apps manager cgi You need to enter a username and password from command 90 02 to access the application manager NEC Empowered by Innovation NEC PBX Application Manager 0 5 5 Installed Applications Install Browse to the guard installation file and click OK t Computer Removable Disk G Search Removable Disk G Organize New folder sr Favorites Name Date modified Type Size EE Desktop _ copas 1 2 2 pkg 03 10 2014 16 17 PKG File Downloads _ guard2 0 5 57 pkg 03 10 201416 17 PKG File El Recent Places 7 _ LuaLibraries 0 1 2 pkg 03 10 2014 16 17 FKG File _ manager 0 5 5 pkg 03 10 2014 16 17 PEG File Libraries edu Hnmenrnun File name guard2 0 5 57 pkg All Files T ape 10 Page Click the Install button in the lower right hand corner to install the application
13. ction Table Unassigned International Call Permit Table Unassigned o Maximum Digit Table Assignment Common Permit Code Table Unassigned Common Restriction Table Unassigned Permit Code Table Restriction Table Speed Dial Common Restriction Enabled Speed Group Dial Restriction Enabled Internal Call Restriction Disabled PBX Call Restriction Disabled TIE Call Restriction Enabled This effectively means that the Toll Restriction Class will be permitted to dial any number assigned in Permit Table 4 and will not be able to dial any numbers in Restriction Table 4 7 Page In Toll Restriction gt Toll Restriction Detailed View gt Restrict Table enter against table 4 This is effectively treated as a wild card meaning no digits can be dialled The only override for this rule would be any numbers entered in the Permit Table EasyEdit Table Entry 1 2 3 4 Gu Lu z Dial Digits 01 e Dial Digts 02 El Toll Restriction Dial Digts 03 Toll Restriction Assignment Dial Digits 04 i EE Toll Restriction Detailed view Dial Digits 05 E Toll Restriction Per Night Mode Dial Digits 06 een C Toll Table Assignment Dial Digits 07 C Intemational Restriction Dial Digits 08 eer Intemational Permit Dial Digits 09 iL Maximum Digits Dial Digts 10 ee LJ Common Tables Dial Digits 11 Hi a Dial Digits 12 iC Pemi Tables Dial Diets 13 In Toll Restriction gt Toll Restriction Detailed View gt Permit Table enter any emergen
14. cy numbers that may need to be dialled This will allow an extension that has been put into the Toll Restriction Class that the Guard will use will always be able to make emergency calls EasyEdit Teach Q Table Entry 1 2 3 d Dial Digits 001 112 Dial Digits O02 999 Toll Restriction Dial Digits 003 s C Toll Restriction Assignment Dial Digits 004 E Toll Restriction Detailed view Dial Digits 005 Toll Restriction Per Night Mode Dial Digits DOG ie C Toll Table Assignment Dial Digits O07 pw B Intemational Restriction E Dial Digits ons i C Intemational Permit Dial Digits 003 a L Maximum Digits pits C Common Tables mC Restrict Tables Dial Digits 010 Dial Digits O11 i m Pemi Tables 5 2 ie E Pre Fxed Special Service Code 013 Toll Additional Services Dial Digits O14 Once these changed have been applied to the PBX then they should be tested to confirm they are working as expected To do this manually assign an extension to the Toll Restriction Class that the Guard will use and try to make some outbound calls to any destination number If you use different Day and Night modes on the PBX then its good practice to check Toll Restriction in each different mode that is used Once you have confirmed the Toll Restriction is working correctly then move the extension back to its previous class 8 Page Configure an Area to Restrict Dialled Numbers Open the page in Easy Edit gt Toll Restriction
15. d by Innovation Toll Fraud Guard 0 5 57 Home A configuration activated in running application Lx Return to the Email configuration page and click and click the Test Mail button and the Guard will attempt to send an email using the configured details a message will be displayed saying if the test was successful or not The test doesn t perform a test on the POP3 settings successfully sent Caa 18 Page The test email looks like this lESU e test mail Message Plain Text Message Fa x lt ee Reply Pg Kove to 7 i Mark Unread aa gt a oO pe gt u Reply All a To Manager ki Categorize m am Editing Zoom Delete amp Ea Forward ES Team E mail va z Follow Up z Delete Respond Quick Steps F Vo Tags F Zoom Guard testmail local Sent Tue 07 10 2014 13 55 To Rich Testmail local tc Subject test mail please ignore and destroy After performing the test click OK to save the changes and from the home page click the Activation button to save the changes to the Email configuration For Information on using the Guard application refer to the separate User Guide 19 Page Backup and Restore The Guard s configuration is can be backed up to a file this is particularly useful if you are intending on making some changes to the configuration and wanted to be able to roll them back Home Configuration es Cam MIS AG b System E Mail Lines Phones Schedul
16. entials System Configuration Conceal 80 TCP port for the WebPRO tech Username LLIIIIT Password 4001 TCP port for 5MDR output PRG 21 06 07 Common Restrict Code Table System data PRG for the list of blocked numbers Class 1 restriction dass to block extensions X J Ok 13 Page Once the System Configuration page has been configured then the application can be started To do this return to the Application Manager and click the Start button Installed Applications Install Toll Fraud Guard rae A Start Disable Remove Configure Toll Fraud Guard 0 5 57 Analyses call patterns to protect your PEX Summary wy Analyses call patterns to protect your PBX Description The Toll Fraud Guard program runs in the background and analyses incoming and outgoing calls following a fully configurable list of rules to find usage patterns that are likely to be fraudulent Maintained by Oliver Kroth Required License Code 3512 Copyright 2014 NEC UK Ltd Installed Version 0 5 57 The guard will take a few moments to start when it has started the Start button changes to a stop button Installed Applications Toll Fraud Guard Toll Fraud Guard 0 5 57 Analyses call patterns to protect your PBX Summary Analyses call patterns to protect your PBX Description The Toll Fraud Guard program runs in the background and analyses incoming and outgoing calls following a fully configurable list of rule
17. es Rules Backup Restore Administration From the Guard home page click the Backup button and follow the prompts to save the file The file will be date and time stamped To carry out a restore from a file click the Restore button and browse to the backup file 20 Page Log Files Under Administration menu there is an option to look at log files 2014 10 09 11 04 25 WebGUI Cormand return cfg JSON Statistics 2014 10 09 11 06 29 WebGUI Command return cfg JSON Statistics 2014 10 09 11 06 33 WebGUI Command cfg config 2014 10 09 11 07 41 180cabbl797bBe0be342b7f76b562a0a token 180cabbl797bBe0be342b7f76b562a0a id block07813920 icon lock text block frequently called number 07813920 action nil function 0xf07f298 2014 10 09 11 08 23 WebGUI Command return cfg JSON EmailActions 2014 10 09 11 23 59 WebGUI Command return cfg JSON Statistics 2014 10 09 12 04 11 WebGUI Command return cfg JSON Statistics 2014 10 09 12 04 14 WebGUI Command cfg config 2014 10 09 13 44 30 WebGUI Command return cfg JSON Statistics 2014 10 09 13 45 24 WebGUI Command return cfg JSON Statistics 2014 10 09 13 49 22 WebGUI Cormand return cfg JSON Statistics 2014 10 09 13 49 54 WebGUI Command return cfg JSON Statistics 2014 10 09 13 49 57 WebGUI Command cfg config 2014 10 09 13 53 53 WebGUI Command return cfg JSON Statistics 2014 10 09 13 53 56 WebGUI Command cfg config 2014 10 09 13 54 42 WebGUI
18. lent When potential fraudulent activity takes place the guard can send email notifications to users informing them of the suspicion As the application runs on the PBX it has the ability to prevent further fraudulent activity from taking place by modifying its configuration If the same extension is making a high number of calls then it can be moved to a restricted toll restriction class to prevent it from making further calls Likewise if the Guard sees many outbound calls to the same number if can block this number from being dialled There are two stages to the blocking actions for outbound calls the alerts are first set to warn the user about the possible fraudulent activity Secondly an automatic blocking action can be carried out this could be to put and extension a restrictive toll restriction class or block a number from being dialled Say for example an alert is configured that provides a warning if 50 outbound calls are made in a 60 minute period and blocks if 100 calls are made in the same time period When the 50 call limit is reached by an extension an email will be sent informing the configured users If the user replies to the email then the extension will be moved to a restrictive toll restriction class to prevent it from being able to dial out When the 100 call limit is reached if the user had not replied to the first email then the extension would be automatically blocked from dialling out When this happens an email is generated
19. me of the mail Server to send mails server TCP Port for SMTP Enter the TCP port for SMTP mail server SMTP Username Enter the username for the SMTP account SMTP Password If reguired enter a password Select the encryption type that will be used for Transport Encryption for sent emails h P YP sending emails 15 Page The next part of the configuration is used for the POP3 functionality this is used by the Guard to look for replies to email messages The administrator of the mail server will typically need to create an account that is enabled for POP3 The guard will logon to the configured POP3 account with the supplied username and password to check for new emails mailserver2K10 necinfrantia ceo uk Name or IP address of the POPS Server to collect mails 110 TCP Port for POPS guard necintrontia co uk POP3 Username eeeeeeeeae POP3 Password stanTLS transport encryption for received e mails one minute Period to look for new e mails Setting Value Name or IP Address of the POP3 Enter the IP address of the POP3 mailserver Server to collect mails TCP Port for POP3 Enter the TCP port for SMTP POP3 Username Enter a username POP3 Password Enter a password E Transport ncryption for received SW nud gn emails Select the encryption type that will be used for Period to look for new emails Su receiving emails The final part of the email configuration defines the rest of the mail settings and some miscella
20. neous items Rich Testmail local To address es these do receive the e mails Cc address es these too but in copy Bcc address es these get the mail silently Guard testmail local From name Nottingham Office Some text to identify the site 12 hours Interval between status e mails 24 hours Maximum time to trigger actions by e mail replies 16 Page Configure the settings as required Setting Value Enter the email addresses that will receive the emails Use to separate multiple email addresses Cc Address Carbon Copy Email addresses can be entered here Bcc Address Blind Carbon Copy Email addresses can be entered here From This will be who the email is sent from To Address Enter a name to Identify the site this text is included in Some Text to Identify the site the email subject and main body The Guard will send an On Duty email at set intervals to Internal between status emails inform the user that it is still running Set the interval in the drop down menu When an email is generated it will be valid for a period of time set the duration that the email will be valid for in here Maximum time to trigger actions by email replies 17 Page When all the settings are entered the SMTP settings can be validated by clicking the Test Mail icon Before clicking the test mail button you first have to click the OK button and then click the Activate button in the Guards home page NEC Empowere
21. nse in order to run the license is a normal system license that is installed on the PBX The application can be run when the 60 day license is active on the system PBX Part Number 4 Digit Feature Code s V9100 EUO000285 3512 0041 SV8100 EU000271 3512 0041 0008 SL1x00 EU000270 3512 0041 As the Guard uses SMDR output to work when you are running the application on an SV8100 you will need an SMDR license This is included when you purchase the license for the Toll Fraud Guard On the SL1x00 and SV9100 SMDR output is not licensed and therefore you only require the license to run the application The 3512 code can only be displayed in PC Pro so if you want to check to see what licenses are installed then look in PC Pro TelPRO and WebPRO do not show license code 3512 Toll Restriction on the PBX Toll Restriction should be enabled as normal on the PBX on top of that for the Guard to be effective some areas of Toll Restriction have to be set aside for it to use In terms of actions that the guard can carry out firstly it can move extensions to a predetermined Toll Restriction Class This Toll Restriction Calls should be completely restricted from making any outbound calls apart from calls to emergency telephone numbers The second action the guard can carry out is to block certain numbers from being dialled by putting it in a Restrict Table A dedicated Toll Restriction Table should be assigned elected as one that the guard application
22. r the first time it has to be configured first If you start it before configuring it the Guard will stop Each time the start is stopped and started it will start gathering data from scratch The guard doesn t hold historic call information When the PBX is restarted the Guard will automatically start unless is has been disabled 11 Page Configuring the Toll Fraud Guard Click the Configure button on the right hand side to begin setting up the guard application Installed Applications Install Toll Fraud Guard ro gaAl Toll Fraud Guard 0 5 57 Analyses call patterns to protect your PBX Summary g Analyses call patterns to protect your PEX Description The Toll Fraud Guard program runs in the background and analyses incoming and outgoing calls following a fully configurable list of rules to find usage patterns that are likely to be fraudulent Start Disable Remove Configure You will be prompted to enter a username and password to access the configuration The default username and password is Username tech Password 12345678 A username and password are being requested by http 10 0 0 150 The site says Guard Configuration Enter the username and password then click OK Once you have logged in you will see the configuration home screen From here you can configure all the different options that are available in the guard NEC Empowered by Innovation Toll Fraud Guard 0 5 57 Home
23. s to find usage patterns that are likely to be fraudulent Stop Configure Once the Guard is started you can click the Configure button to return to the Guards home page 14 Page Email Configuration The Guard uses emails to inform users when Toll Fraud rules have been broken Emails that the Guard sends are sent using SMTP typically the administrator of the mail server will assign an email address that will be used by the Guard The username will be the username of the SMTP user account If the mail server is using Authentication mode then an SMTP Password will need to be entered If Authentication mode isn t being used then do not enter a password Encryption is not supported for SMTP or POP3 so these need to be disabled on the email that the guard uses E Mail Configuration As the guard program sends e mails it needs an SMTP server and some e mail account data The From name shows up in the e mail s header lines mailserver2K10U necinfrantia ce uk Name or IP address of the SMTP Server to send mails 25 TCP Port for SMTP guardenecinfrontia co uk SMTP Username JMTP Password StanTLS transport encryption for sent e mails Note The SMTP Username is used in the SMTP protocol as the sender this is usually entered in a format containing the domain name If the mailserver is entered as a hostname then DNS must be entered in PRG command 10 12 13 Setting Value Name or IP Address of the SMTP Enter the IP address or hostna
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