MyCalls Installation Manual
Contents
1. Click accept the license terms and click Next 31 Page Setup Support Rules Select the instance of SQL Server to upgrade To upgrade only Management Tools and shared Saloct ataco features select Upgrade shared features and then click next Select Features Instance to upgrade Disk Space Requirements Error Reporting Upgrade Rules Upgrade Progress Complete Specify the information that you would like to automatically send to Microsoft to improve future releases of SQL Server These settings are optional Microsoft treats this information as confidential Microsoft may provide updates through Microsoft Update to modify feature usage data These updates might be downloaded and installed on your machine automatically depending on your pry 9900 Mindows and SQL Server Emor Reports to Microsoft or your corporate report server This setting only applies to services that nun without user interaction 32 Page Complete Your SQL Server 2008 R2 upgrade completed successfully Setup Support Rules Summary log file has been saved to the following location Select Instance Select Features Disk Space Requirements Error Reporting Upgrade Rules Upgrade Progress Complete Information about the Setup operation or possible next steps Your SQL Server 2008 R2 upgrade completed successfully he following notes apply to this release of SQL Server only Microsoft Update For information about how to use2. Domain Users NITSUKO_HOADomain Users Add Remove Permissions for Domain Users Allow Deny Full Control Modify Read amp Execute List Folder Contents Read Write JONEEDO OOOOOO s i m For special permissions or for advanced settings Advanced click Advanced Cancel Apply 36 Page Start the MyCalls installation program and from the Setup Type menu select network client and click next ee MyCalls Installation Wizard Setup Type Choose the setup type that best suits your needs Please select a setup type C Complete E All program features will be installed Requires the most disk space C Client les Install only the client applications C Server le Install only the server components C Email Collector E Install only the email collector Custom te Choose which program features you want installed and where they will be installed Recommended for advanced users on mprrprrrrprrrsprrrerinn 2 MyCalls Installation Wizard Server Name if a Call Processor has not been included in this installation then For MyCalls to operate correctly it needs to know the name of the computer on which the Data Processor has been or will be installed onto An IP Address must not be entered here It must be a computer name Please enter the Server Name mycalls InstallShield lt Back Cancel 37 Page At the next prompt click install
3. General FT Trunks rr TTT pr AAN ETS PETE ESOS TOSS ESTES OSES TST ESTEE TET PET EEE EEE E TET T TTT T TOTS OT ET ET ESET ET ETE ST TERT T TEES EEE ESET es To send the data displayed in the configuration import tool into MyCalls Click the aa Save Configuration button When prompted click Yes A Are you sure you want to import the configuration to PBX Head Office If for example no abb dials were configured in the SL then you will see the below message saying that no callers have been configured click Yes to continue It s possible other devices may not have been retrieved from the SL click yes each time when prompted MN The callers have not yet been configured Is this OK When the config has been successfully imported click OK 15 Page 16 Page Opening MyCalls for the First Time To open the MyCalls application for the first time double click the MyCalls icon on the desktop of the PC If you are using MyCalls the application will open without asking for a username and password m SL MyCalls If you have MyCalls Call Manager you will be prompted for a username and password By default there are no usernames and passwords enabled click OK to login User Login 21x Enter a user name and password When logged in you will be allowed to use the system to the level that your user has been granted This could be as either auser supervisor or admin User Name Browse
4. Password Cancel For information on using the MyCalls application refer to the MyCalls End User Guide 17 Page Licensing The 1 year version of MyCalls does not require a license to be installed it will run for 1 year from when MyCalls was installed Any of the other MyCalls products need to be licensed in order to work Licenses should be downloaded from the LMS and installed on SL1100 1000 Before MyCalls can read the license the free license must be disabled on the PBX After MyCalls has been installed for the first it will perform a license check If a license has been installed in the SL it will be read in by the license manager and become active If a license is detected then it run for 15 days during that 15 days the license has to be registered The registration procedure is covered in the next section of this manual The licensing procedure can be carried out manually should you wish to carry out the licensing procedure after the initial installation of MyCalls When MyCalls reads the license from the SL1100 1000 it verifies that the license in the SL1100 1000 is valid If MyCalls discovers that any licensing rules have been incorrectly purchased or the license agreement breached then it may choose not to include them in the license or invalidate the license With MyCalls 2 5 or greater a version based licensing scheme has been implemented This means that when you purchase MyCalls you are entitled to use only the v
5. Favorites Tools Help Qa O Po Gam G File and Folder Tasks a E Hide the contents of this drive Add or remove programs Search for files or folders j Make a new folder ee Publish this folder to the Web O O Lal de DefaultRep en gt gt Other Places 35 Page If an error is displayed saying there is a Logon failure then it is possible that the user trying to connect to the share does not have the correct permissions Aimycalls mycalls xi x imycallsimycalls Logon failure user account restriction Possible reasons are blank passwords not allowed logon hour restrictions or a policy restriction has been enforced To check permissions on the MyCalls server right click on the MyCalls folder in C Program Files NEC Infrontia and then Sharing and Security f NEC Infrontia File Edit wiew Favorites Tools Help tar E Bi j Search Folders En Address C Program FilesiMEC Infrontia File and Folder Tasks A TETA P Open ml Rename this Folder l Explore ir Move this Folder Search E Copy this Folder A robb khi Falda ba Eo Sharing and Security On the security tab make sure the user or group that is accessing the share has the Read and Execute permission to the share MyCalls Properties A 2 xi General Sharing Security Customize Group or user names 8 Administrators MY CALLS Administrators 72 CREATOR OWNER
6. MyCalls is also supported on Hyper V running on a Windows 2008 server The PC Specification for running MyCalls Call Recorder and MyCalls Enterprise model is different refer to the separate MyCalls Call Recorder installation manual or the Enterprise section of this manual for details Network Requirements MyCalls uses TCPIP to communicate to the PBX and MyCalls client installations use DNS to communicate to the MyCalls server Both of these services need to be available before installing MyCalls 4 Page Before you Begin Before you install MyCalls you should decide which PC will be the MyCalls server The MyCalls server is the PC that is responsible for collecting the SMDR from the SL and storing it in the MyCalls database There are 3 core products that are available depending on which product you are installing it may be necessary to install a license to use them Product Description Licensing No license is required to run This is the entry level version this product The product will of MyCalls that runs for 1 year run for 1 year from date of installation SL MyCalls 1 Year Version This is the entry level version SL MyCalls of MyCalls that does not expire The EU300010 license is required for this product This is the fully featured SL MyCalls Call Manager version of MyCalls that does not expire The EU300011 license is required for this product If you are installing a licensed product for example
7. from the licenses then the following screen will be displayed showing you what license items are installed so you can work out what is required in order for the upgrade to be allowed x i Upgrade Requirements To upgrade to the next version you need to purchase the following 1 Single version PBX upgrade s You currently have O 5 Single version Desktop upgrade s You currently have O To upgrade to any other version you need to purchase the following 1 Multiple version PBX upgrade s You currently have 0 5 Multiple version Desktop upgrade s You currently have O If the upgrade requirements have not been met and MyCalls is un installed you will not be able to install a new version it will halt during the install To apply the upgrade licenses the original version of MyCalls will have to be re installed to allow the licenses to be installed 29 Page Upgrading the MyCalls Software When upgrading to MyCalls version 4 0 from a previous version the MyCalls software has to be upgraded on the MyCalls server and any clients MyCalls 4 0 uses SQL Express 2008 R2 and previous versions of MyCalls used SQL server 2005 express and will automatically continue to use this after the upgrade The installation can be optionally upgraded to use SQL Express 2008 R2 after the MyCalls software has been upgraded Before you start the upgrade of the MyCalls software take a backup of the Configuration and Call Records databases on the MyCalls Ser
8. if the free license is enabled in the SL then the application will hang the Windows task manager should be used to abort the process If this happens you will need to manually restart the procedure for configuring MyCalls By following the Licensing and Manually Starting the Config Import instructions 2 Validate the SMDR configuration MyCalls will check that the SL SMDR is configured as it expects if it s not then MyCalls will prompt to ask if the configuration should be changed 3 Do the config import The config import is the process that extracts key information from the PBX such as extensions DDI s and trunks This information is then sent into MyCalls These steps can be carried out manually if the process is cancelled or aborted at any stage After the MyCalls installation has completed enter the IP address of the SL and click Check License Make sure the free license is disabled on the SL before continuing License Check E X License Check To continue with the configuration ofthe system the switch must now be checked for a license Enter the switch IP address and modify the port if necessary and then click the check license button Switch IP Address Port fi 0 0 0 200 6080 E Check License Close After clicking Check License MyCalls will detect if a license has been installed on the SL Please Wait If a license isn t detected then you will see the following message If you are installing the version
9. of MyCalls that will run for 1 year then click Yes to continue If you are installing another version of MyCalls and haven t installed the license into the SL then you can install then license and click No If you click no the license check will be performed again 10 Page License Check tiljPage If a license has been detected then you will see the window saying that the license manager has to be started click OK and the license manager application will be opened License Check e J The License Manager program needs to be started Click OK to continue You will be able to confirm the IP Address of the PBX click Read License SL1100 License Installation E x the erari firstly the license must be read from the switch Enter the switch ress ar j modify the port if necessary Click the read license button The license will then be displayed d This license needs to be registered using the Generate Registration Re ques enu option then the validated return license needs to be installed Switch IP Address Port 10 0 0 200 6080 E Read License Close Click Yes to continue 511100 License Installation 2 Reading the license from the switch can take over 5 minutes and during this time the application will not respond to any commands This operation will not affect the switch but cannot be cancelled Are you sure you want to continue The license manager will start reading the li
10. the SV8100 and re registered If the name of the MyCalls server has changed then there are two extra steps to carry out The first one is to run a script against the configuration database to make the report items available The script file is located on the MyCalls server in the c program files x86 necinfrontia mycalls scripts folder and is called changecpeserver sql Edit the script file in a text editor such as notepad or wordpad Replace the text PCName in the file with the name of the MyCalls server If the MyCalls server was called TANGO then the files would look like this update reportdistriblists set coeserver TANGO update reportitems set cpeserver TANGO update reportschedules set cpeserver TANGO 43 Page Once the file is correct and saved open the toolkit and from the Database menu choose Run SQL Script gt Configuration Services Database Message Queue Firewall Clustering Client Licenses Attach Detach Online Offline shrink Backup Restore Restore Default Dema Run SQL Script Configuration Test Database Connection Call Records Administrator Email Configuration SOL Query The program should only be used under the supervision of a support engineer Browse to the file and and run the changecpeserver sql file To test and see if they script has been run successfully open the MyCalls application and look in Reports All of the previously av
11. to complete the installation iy MyCalls Installation Wizard Ready to Install the Program The wizard is ready to begin installation InstallShield The MyCalls application can now be launched using the Start Menu or a short cut is available on the desktop Standard Client Run the setup installation wizard and step through until you reach the Setup Type screen Choose Client and click next jig MyCalls Installation Wizard Setup Type Choose the setup type that best suits your needs ISA NO 38 Page When prompted enter the name of the MyCalls server PC name and click next 5 MyCalls Installation Wizard Server Name if a Call Processor has not been included in this installation then For MyCalls to operate correctly it needs to know the name of the computer on which the Data Processor has been or will be installed onto An IP Address must not be entered here It must be a computer name Please enter the Server Name mycalls InstallShield lt Back col At the next prompt click install to complete the installation 2 MyCalls Installation Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield E Cancel The MyCalls application can now b
12. Empowered by innovation Ni a 1 1000 SL1100 MyCalls Installation Manual Version 1 3 for MyCalls 4 0 0 4 MyCalls Total Call Management 1 Page Table of Contents Wal IS MIYGAalS src oi 3 Requirements oia 4 TelepnonS S SM eat Ol 4 My Calls POS PEC AIN a 4 Before you BeQIN c ccscccccssscecceeseeccceseccceuseeessueeecsauseeeseudeeecsaueeeesauseeessadeeessaeeessaueeesseaeeeesseneeessansessssass 5 S111007 TOO endo de 6 ojeda A ta hss ae te tla aa 6 Contiguring MyGalls torne First Time ost IS 10 Opening MyGalls forthe FirSt TIME 0 A A hel oe 17 LICENS OPA PPM o O A baba anata sewtacin peimned aust tance atutunicin ie teoatdtunadknnteadadtucnscinterun attacks 18 Manually Starting the Licensing PrOCECUIE ccccccseeeeeeceeeeeeceeeeeeeneeeeeeceaeeeesseaeeeesaeeeessaeeeesseeeeeeas 19 Reading the license from the SL1100 1000 ooocccnnccccocccnncccconnnnncnonancnnnonnnnnrnnnononancnnnononanrnnnnnnnanennnnss 19 Ac A A a a E r 21 Adding Items to a MyCalls License cia A hs ec OS 24 MyGalls Call R cord r LicensinO cti is 24 Manually Start the Configuration Import Tool oooccccncnccccccononcnonnnoconononnncnnnnnononnnnnnnnnnnnonononanennnnnnnns 24 Upgrading MyGalls 3 2 and ADOVE s0oric a Mac a Resa e a a ade aad 28 Ubarade ICSI SING sti iii a ll dic A 29 Wograding Ihe MYGallS SOW Ale isos 2s ri did iti n 30 HASTA GUA Uli A A ee laou Mats 35 NGIWO Ellas adan 35 Standard o ee id 38 ile I
13. MIG rr re ei COOL 39 Sl FOC amm COMM AIG Siena lla 40 Backup ana Heston aldo 42 PENG UIT NAA SU ON renne idas 45 2 Page What is MyCalls MyCalls is a range of call management solutions that are easily expanded and upgraded as a business grows MyCalls A single user entry level application that helps provide a real time snapshot of all calls Free for the first 12 months The MyCalls renewal license allows this product to be used without expiring MyCalls Call Manager A more sophisticated version for businesses providing a full complement of call management information MyCalls Enterprise Enables easy call management and reporting across multiple sites such as main offices and branch offices MyCalls Call Recorder Equips MyCalls Call Manager with full call recording capability Calls are recorded securely encrypted and easily accessed There is an end user guide available for MyCalls which is provided on the Technical DVD along with this Manual 3 Page Requirements The same MyCalls software is used on the SL1100 and SL1000 PBX and the same software will always be installed regardless of which MyCalls product you are using lt is the license that determines the features that are available in the application Telephone System MyCalls requires SL system software version 2 or greater in order to run The SL series PBX requires a static IP address MyCalls PC Specification The MyCalls server is the PC that is r
14. Microsoft Update to identify updates for SQL Server 2008 R2 see e Microsoft Update Web site at http gomacrosoft comy fwlink hinkid 108409 Samples Once the installation has completed click close and then start the MyCalls services To see if MyCalls is now running SQL Server 2008 R2 Express click System gt Database information in MyCalls note the Maximum database size will shows 10000MB Configuration Database Maximum size MB Current size MB 10000 22 50 The database 15 OK Current size MB 2 88 If you have the windows firewaall enabled the must then manually create exceptions to the new SQL server express 2008 R2 installation 33 Page On a standard MyCalls installation the Windows Firewall exceptions are created during the install if you have upgraded to SQL Express 2008 R2 an exception must manually be created to the following executable 64 bit operating system C Program Files x86 Microsoft SQL server KSS MSSQL10_50 KSS MSSQL Binn sqlservr exe 32 bit operating system C Program Files Microsoft SQL Server KSS MSSQL10_50 KSS MSSQL Binn salservr exe If the firewall exception is not created then you may get a problem starting clients 34 Page Installing a Client A MyCalls client can be installed to allow an individual to use the MyCalls application of their PC During the installation you are prompted to enter the name of the MyCalls server PC Once the installation has completed th
15. Page 511100 Configuration Download x SL1100 Configuration Download gt To simpliyine installation process the switch configuration i can be downloaded from the switch To do this enter the IP Address ofthe switch in the box below and click the Download button Note that this process can take a while Switch IP Address 10 0 0 200 Download Close Click yes to start the process SL1100 Configuration Download Are you sure you want to download the configuration from the switch If MyCalls detects that the SMDR is not configured as it expects then it will prompt and ask if it should carry out the changes requires Click Yes to continue a list of the items that MyCalls will set it available later in the manual 511100 Configuration Download The switch SMDA settings are not compatible with MyCalls Configuration download cannot continue unless these settings are modified Would you like the settings in the switch to be automatically adjusted Once the SMDR has been validated the configuration will be downloaded from the SL This will include DDI s Extensions and Trunks this information will be sent into MyCalls Click OK at the confirmation dialog 511100 Configuration Download The download completed successfully Please check the configuration is correct and then click the Save Configuration button The information retrieved will be displayed in the con
16. SL MyCalls or SL MyCalls Call Manager then the license should be downloaded from the License Management Server LMS and installed into the SL1100 before installing MyCalls Licenses are installed the same way that that system licenses are further information is available in the SL Licensing Manual If the license is installed after MyCalls has been installed then it can be read into MyCalls Manually using the License Manager Application If you are installing the SL MyCalls 1 Year Version then you do not need to install a license on the SL PBX is will run from a year on the installation date 5 Page L1100 1000 Programming MyCalls requires a TCP connection to the SMDR port on the SL1100 1000 in order to work SMDR is used to provide historic call information after calls have finished The output is collected from the Ethernet port on the CPU or from an IPL port if one is installed MyCalls will configure the SMDR output on the SL1100 1000 automatically after the MyCalls software has been installed A summary of the programming commands that MyCalls enables is available later in this manual Installing the MyCalls Server When the MyCalls software is unzipped the installation will automatically begin if you ever wish to restart the installation wizard double click the setup exe icon from the c SLMyCalls folder SLMyCalls3 2 0 0 File Edit Tools Q sax S gt A Y re Search i Folders Eel Address C SLMyCalls3 2 0 0 V
17. ailable report items should be listed The second thing to do if the MyCalls server name has changed is to point any client installations to the new MyCalls server To do this open the toolkit on any client PC s that run MyCalls and from the Client Menu select Configuration and Test Select the PBXs that can be reported on Enter the name of the MyCalls server where it says CPE Server and before the KSS text in the Database Server text box 44 Page Document History Revision 1 0 June 2011 First release Revision 1 1 July 2011 Update to clarify license actions if the install wizard is cancelled Revision 1 2 June 2012 Update for R2 Revisoin 1 3 Jan 2014 Update for MyCalls 4 0 0 4 45 Page LIABILITY DISCLAIMER NEC Unified Solutions reserves the right to change the specifications functions or features at any time without notice NEC Unified Solutions has prepared this document for use by its employees and customers The information contained herein is the property of NEC Unified Solutions and shall not be reproduced without prior written approval from NEC Unified Solutions All brand names and product names on this document are trademarks or registered trademarks of their respective companies Copyright 2010 NEC Unified Solutions NEC Unified Solutions P O Box 32 1200 JD Hilversum The Netherlands 46 Page
18. ased and are summarised below Single Version Upgrades License Name Part Number Description MyCalls Basic Single Version Allows MyCalls basic to be upgraded to the next EU300027 Upgrade production release license is required for each PBX Allows MyCalls Call Manager to be upgraded to the MyCalls Call Manager Single Version Upgrade per PBX EU300029 next production release If you have enterprise one Any Version Upgrades MyCalls Basic Any Version EU300028 dele MyCalls basic to be upgraded to any other Allows MyCalls Call Manager to be upgraded to MyCalls Call Manager Any EU300030 any other version lf you have enterprise one Version Upgrade per PBX license is required for each PBX 28 Page Upgrade Licensing Before the upgrade can take place the licenses should be installed on the SL1100 1000 read in using the MyCalls license manager and registered To verify that the upgrade can take place click the Help Upgrade requirements option in the MyCalls application If the requirement for upgrading is satisfied then in the Help Upgrade requirements menu will return to following message The window will tell you if you can upgrade a single version or more than one version 1 Upgrade Requirements With the upgrade items already purchased you will be able to upgrade to the next version With the upgrade items already purchased you will be able to upgrade any other version Should there be any items missing
19. bases MyCalls can be restored on to another PC You can only restore a database from the same version of MyCalls so if you have a version 3 0 MyCalls you cant restore that into a MyCalls 4 0 installation You can perform a backup of the database by opening the MyCalls application and from the System Menu choosing Database backup In the menu is an option to backup the configuration and call records databases seperately e for backup backup and then enter the filename to use for the e and description for the backup The filename MUST be a CANNOT be made to network shares or UNC paths Filename Browse Backup Name KSSAccounting Backup Backup Description K Gum The databases can also be backed up using the toolkit application that is usually C Program Files x86 NEC Infrontia MyCalls tookit exe From the database menu you can select the database to backup al MyCalls Toolkit poe El E Services Message Queue Firewall Clustering Client Licenses Attach Detach Online Offline shrink Backup Configuration Restore Call ode Restore Default Dema Run SQL Script Test Database Connection Administrator Email Configuration SOL Query The program should only be used under the supervisi n of a support engineer 42 Page Once you have a backup then it can be restored to another PC running MyCalls Only 1 MyCalls server can be connecte
20. ce Options Minimum Digits ET o SMDR Service Options Minimum Duration ETE SMDR Service Options Minimum Ring Duration ETT SMDR Service Options SMDR Format Type SMDR Output Options Toll Restriction Calls 1 Enable SMDR Output Options PBX Calls 1 Enable SMDR Output Options Trunk Number Name SMDR Output Options Walking Toll Restriction res Table Number 35 02 11 1 Enable SMDR Output Options DDI Table Name 35 02 12 0 Disable SMDR Output Options Caller ID Output when DDI 35 02 13 0 Disable to Trunk SMDR Output Options Date 35 02 14 O Disable SMDR Output Options Caller ID DDI Number 35 02 15 Caller ID Number SMDR Output Options Trunk Name Received 35 02 16 Both Dialled Number 40 Page cath Output Options Account Code Caller ID 35 02 17 ame SMDR Output Options Caller ID Name Output 35 02 18 Same tihe Method a Output Options Dialled Number Output 35 02 19 Display from first digit ormat en Output Options External Call Forward 35 02 20 Call Forward Destination SMDR Output Options S Point Terminal Number 35 02 21 Multiple Subscriber Numbering SMDR Ouput for Extensions Enable SMDR Ouput for Extensions Internal Outbound Enable SMDR Ouput for Extensions Internal Inbound Enable SMDR Output for Trunks Enable 41 Page Backup and Restore MyCalls stores all of its configuration and calls in the MyCalls databases these are two separate databases With a backup of these data
21. cense form the SL Reading License Please Wait 12 Page Once the license information has been retrieved from the PBX click yes to install the license SL MyCalls License Manager 3 A Are you sure you wish to install this license Any previous license will be overwritten A message will be displayed saying that the license needs to be registered The license read from the PBX will run for 15 days during this period the license will have to be registered Details of how to register the license can be found in the Licensing Registration section or follow the on screen instructions If the license is not registered within the 15 days then MyCalls will stop working SL MyCalls License Manager E J The License has been successfully installed and will be locked to this computer This license needs to be registered using the Generate Registration Request menu option Close the license manager to continue the Configuration Import Tool will start License Check e A The Configuration Import program needs to be started Click OK to continue When prompted verify that the correct IP Address is entered for the SL and click download MyCalls will verify that the SL is configured correctly and download key information from the SL ready send into MyCalls 511100 Configuration Download Y xi SL1100 Configuration Download To simplify the installation process the switch configuration can be downloaded from t
22. choose a name For your PBX 16 characters y Head Office Please select your country Please select the installation language ad United Kingdom English se Please enter your area code 19 InstallShield lt Back carl 8 Page Click the install button and the installation process will begin 2 SL MyCalls Installation Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield E Cancel Once the installation has completed click Finish 5 SL MyCalls Installation Wizard Installation Wizard Completed The Installation Wizard has successfully installed SL MyCalls Click Finish to exit the wizard 9 Page Configuring MyCalls for the First Time After the installation has completed a wizard starts that takes you through the steps to make MyCalls operational The steps are summarised as below 1 Check for a license lf a license has been installed on the SL series PBX then MyCalls will detect the license and install it as required If a license is not detected then the 1 year version of MyCalls will be enabled A license can be manually installed at a later point if an upgrade is required or the license wasn t available when MyCalls was first installed When the license check is performed
23. d to an SV8100 this is because there is only 1 connection to the SMDR output allowed at once With this in mind before restoring a database on to a different PC either disconnect the existing MyCalls server from the network stop the MyCalls services or uninstall MyCalls from the PC that the backup was taken from The restore process will overwrite the existing databases that are on a PC so if there is data in the database it will be overwritten To restore the databases install MyCalls and when it has installed click cancel at the post installation setup license check window Open the toolkit and from the databases menu select Restore and then choose either the Configuration or Call Records database based on the one you wish to restore ag MyCalls Toolkit SERVICES Message Queue Firewall Clustering Client Licenses Attach Detach Online Offline shrink Backup Restore Configuration Restore Default Demo Call Records Run SQL Script Test Database Connection Administrator Email Configuration SOL Query The program should only be used under the supervision of a support engineer Browse to the file that will be restored and click OK Before the process actually begins the toolkit will stop each of the MyCalls in turn After both databases have been restores you need to start the services again this can be done in Services gt Start gt All Once the restore has finished then the license will need to be re read from
24. e launched using the Start Menu or a short cut is available on the desktop Patching From time to time patches may be release to enhance the performance of MyCalls These patches are made available from the following FTP site ftp neci co uk mycalls patches The patches are made avallable on a per PBX per version of MyCalls There is a set of instructions available online that show you how to install the patches Patches should be applied to the MyCalls server and any clients 39 Page SL Programming Commands When MyCalls is installed it will enable SMDR on the SL by setting data on the SL 1100 1000 SMDR will be enabled for every trunk and extension on the system and the SMDR output is set to LAN TCP Port 4001 The SMDR output is also configured into the preferred format for MyCalls Each time the config import of run it set these same command in the SL If you wanted to disable SMDR out for a particlur extension of trunk this should be done after the configuration import has taken place Be aware if you set and commands manually and and re run the configuration import you will need to set the commands again as they may be changed by the configuration import tool The table below shows the commands set by MyCalls when the configuration import tool is run All Easy Edit commands and found in Level 2 Additional Devices SMDR Setup SMDR SMDR Service Options Output Port LAN SMDR Service Options Omit Digits soa p SMDR Servi
25. en the client will be able to use any of the functions available in the MyCalls application There are two types of clients that can be installed a network client or a standard client A network client works by installing a small amount of components on the client PC and then running the MyCalls application from a network share off the MyCalls server A standard client will install a lot more components onto the client PC and the application will be run from the local PC Network Client The main advantage with a network client is that you only need to install it once on a client If the MyCalls software running on the MyCalls server PC was upgraded then as the MyCalls client runs the application from the server the client could not need upgrading During the installation of the MyCalls Server the MyCalls installation folder is shared In a Windows Domain environment users will need the read and execute permission to the MyCalls share on the MyCalls server To see if a client can access a share from Windows explorer type servername mycalls where servername is the name of the MyCalls server In the example below the server is called mycalls File Edit View Favorites Tools Help Back pi a Search Rar Folders Hat Address imycallsimycalls O e c Documents and Settings If an explorer window opens showing the contents of the share then the client can connect to the server and share mMyCalls on mycalls ile Edit View
26. ersion that was released at the time you purchased the license If you wish to upgrade MyCalls to another version then you have to purchase a MyCalls license that will allow you to upgrade to a different version When the MyCalls license is registered it is bound to the CPU and MyCalls checks on startup that it is connected to the correct CPU If a CPU is replaced then MyCalls will not start until the MyCalls licenses exist on the new CPU When the licenses exist on the new CPU the license should be re read and re registered using the license manager 18 Page Manually Starting the Licensing Procedure The licensing procedure can be carried out manually if it wasn t performed during the initial installation The procedure is made up of 2 key stages reading the license from SL1100 1000 and registering the license Note If you are installing MyCalls basic then you should NOT read the license from the SL it will use the built in license and run for 1 year from when it was installed If you are setting MyCalls up for the first time then you should Manually Start the Configuration Import Tool Reading the license from the SL1100 1000 To manually start the licensing procedure from the Start Programs NEC SL MyCalls menu start the License Manager application Select SL1100 Read License from Switch f SL MyCalls License Manager l S Ioj x File License SL1100 Help Read License from Switch Generate Registration Reque
27. erver 2008 R2 in a non clustered environment or to add features to an existing SQL Server 2008 R2 instance Maintenance J Upgrade from SQL Server 2000 SQL Server 2005 or SQL Server 2008 00 Launch a wizard to upgrade SQL Server 2000 SQL Server 2005 or SQL Server 2008 to SQL Resources Server 2008 R2 ee E by Search for product updates Options Search Microsoft Update for SQL Server 2008 R2 product updates From the menu select Upgrade from SQL Server 2000 SQL Server 2005 or SQL Server 2008 SQL Server 2008 R2 Setup l Sa License Terms To install SQL Server 2008 R2 you must accept the Microsoft Software License Terms License Terms MICROSOFT SOFTWARE LICENSE TERMS Setup Support Files MICROSOFT SQL SERVER 2008 R2 EXPRESS WITH TOOLS MICROSOFT SQL SERVER 2008 R2 EXPRESS WITH ADVANCED SERVICES These license terms are an agreement between Microsoft Corporation or based on where lyou live one of its affiliates and you Please read them They apply to the software named labove which includes the media on which you received it if any The terms also apply to any Microsoft je updates supplements je Internet based services and x a g Copy Print I accept the license terms E Send feature usage data to Microsoft Feature usage data includes information about your hardware configuration and how you use QL Server and its components See the SOL Server 2008 R2 Privacy Statement for more information
28. esponsible for communicating with the PBX and holding the MyCalls databases MyCalls clients can be installed on users PC s so that they can use the features of the MyCalls application A dedicated PC is strongly recommended for the MyCalls Server Minimum Hardware Specification Intel Dual Core 2 0 GHz Intel i3 Processor 2GB RAM Min 20GB of available Hard Disk Space see note1 Operating systems Windows XP Pro min SP3 32 BIT only Windows Server 2003 SP2 32 BIT only Windows Vista Business Ultimate and Enterprise 32 BIT only Windows 7 Professional Ultimate and Enterprise 32 and 64 BIT Windows Server 2008 R2 32 and 64 BIT Windows 8 Professional and Enterprise 32 and 64 BIT Windows Server 2012 MyCalls clients should be of the same minimum specification as the MyCalls server above Note 1 MyCalls is installed automatically on the C drive the install will fail if a C drive isnt available Sites that have high call volumes should use a PC higher than the minimum hardware specification Thin Client and Virtualised Environments MyCalls is supported in some thin client environments when installed in this way the MyCalls server must be installed on a dedicated PC and then a MyCalls client should be installed for deployment on the thin client server Supported thin client environments are Terminal Services running on a Windows Server 2008 and Citrix Call playback is not supported in a thin client environment
29. fig import tool The populated information should be reviewed and anything that shouldn t be imported can be de selected 25 Page Configuration Import Tool File Help t 5 gt r ione System Configuration if d the configurat on directly from the switch using the download button and then save the configuration to a F H 4 Configuration Import o 87 Account Codes eQrag a column header here to group by that column A Callers ABB Dial Er Camer Number Name Type Group PIN User DIDS A _ a DIGITAL ola al _ 05 Ewtensions fete EN SAA E ae IRA benee A E Extension Groups ff e e SA DIGITA ne J A A A pu Y General Pee st O rt ujerorosmraros ANALOG ea PP A Larsen PT Trunks on EA A ORN as cones pi a A os A A ANALOG nl een Se E AS PA e ne 5 ee CS ee CTE CER Inia AN 1 To send the data displayed in the configuration import tool into MyCalls Click the aa Save Configuration button When prompted click Yes MN Are you sure you want to import the configuration to PBX Head Office If for example no abb dials were configured in the SL then you will see the below message saying that no callers have been configured click Yes to continue Its possible other devices may not have been retrieved from the SL click yes each time when prompted MN The callers have not yet been configured Is this OK When the config has been successfully i
30. fore the upgrade can take place click yes to continue or no to cancel ARA A DA Are you sure you want to continue Once the old MyCalls software has been removed install the new version of MyCalls and the upgrade will complete Once the MyCalls server PC has been upgraded then repeat this process for the client installations The installation will have been upgraded to the new version and will still be using SQL Express 2005 MyCalls 4 0 will work fine with SQL express so the upgrade to SQL Express 2008 R2 is optional The main advantage of upgrading to SQL Express 2008 R2 is the databases storage capacity is 10 GB rather than 4GB allowing more data to be stored in MyCalls 30 Page To upgrade to SQL Express 2008 R2 you will need to download the x86 version of SQL Server 2008 Express R2 with Advanced Services from http www microsoft com en gb download details aspx id 30438 Select the file named SQLEXPRADV_x86_ENU exe regardless of if you are on a 32 or 64 bit operating system as the previous version of SQL express would have been a 32 bit version Before carrying out the upgrade to SQL Express stop the all the MyCalls services on the MyCalls server Make sure that you have SQL Server 2008 Express R2 with Advanced Services software downloaded and run the downloaded file to being the installation Planning a New installation or add features to an existing installation Installati eal Launch a wizard to install SQL S
31. he switch To do this enter the IP Address ofthe switch in the box below and click the Download button Note that this process can take a while P E Switch 10 0 0 P Address 200 Download Close 13 Page Click yes to start the process 511100 Configuration Download 2 If MyCalls detects that the SMDR is not configured as it expects then it will prompt and ask if it should carry out the changes requires Click Yes to continue a list of the items that MyCalls will set it available later in the manual 511100 Configuration Download 2 th Once the SMDR has been validated the configuration will be downloaded from the SL This will include DDI s Extensions and Trunks this information will be sent into MyCalls Click OK at the confirmation dialog 511100 Configuration Download i P gt 14 Page The information retrieved will be displayed in the config import tool The populated information should be reviewed and anything that shouldn t be imported can be de selected Configuration Import Tool File Help i stem Configuration Astros directly from the switch using the download button and then save the confi iguration to a F Configuration Import ye Account Codes A Callers ABB Dial D ag a column header here to group by that column Number a Name Type Grou PIN User DIGITAL ve US Extension Groups
32. iew Favorites Help A Folder Sync File and Folder Tasks Y E instmsia i EO instmsiw Installer For the Windows Inst 5s 1 Installer for the Windows Inst se Microsoft Corporation i Microsoft Corporation Other Places A setup e Setup so HDD C Contact Your local administra f Configuration Settings Ey My Documents a e 3KB Sy Shared Documents e a SL MyCalls My Computer My Network Places Windows Installer Package 9 3 929 KB ys e a gt Note If you are installing in Windows Vista or Windows 7 and have User Account Control enabled you will need to click allow when asked if you want to allow the setup exe to run The installation will begin choose an installation language and click OK Choose Setup Language x en Select the language for this installation from the choices below English United States 6 Page At the Welcome screen click next ie SL MyCalls Installation Wizard Welcome to the Installation Wizard for SL MyCalls The Installation Wizard will install SL MyCalls on your computer To continue click Next WARNING This program is protected by copyright law and international treaties 7 SL MyCalls Installation Wizard License Agreement Please read the following license agreement carefully MyCalls License Agreement Please carefully read the following license agreement for the license of the prod
33. lacNZiyjx8r 30yS Hh4ySldE 1 gpS 59v2v2ekK WIDitPP4jEW p8ogLUxm21 dzrDw A permanent license will be generated that will be emailed to you Store the new license somewhere safe then open and install the saved license Regards NEC os Copy to Clipboard 21 Page Go to http www kelmar software com svlicensing default aspx and enter the details into the website the user name organisation should be details of the customer The email address is the mail address that the registered license should be sent to You can also elect to receive MyCalls email notifications check the box to enable notifications Now copy and paste the registration information into the Registration Request Information box Take care when copying the information into the box to make sure that only the registration information Do copy any other information or it may result in an invalid license being issued Finally click the Send Registration Details button to submit the registration request 5 MyCalls S 8100 License Registration Page Windows Internet Explorer mm IES Y http waw kelmar software com svlicensing default aspx h 4 X ii a Bing 10 File Edit View Favorites Tools Help lt i Favorites 13 Suggested Sites M Free Hotmail Upgrade Your Browser Jo im mycalls 58100 License Registration Page fey Pagewy Safety Tools Enter the details of the customer the license registration is fo
34. mported click OK The configuration has been successfully imported 26 Page The configuration import procedure has now completed 27 Page Upgrading MyCalls 3 2 and Above SL MyCalls uses a version based licensing scheme If the site is running MyCalls 3 2 or above then they will need to have sufficient MyCalls Upgrade licenses before they can upgrade the MyCalls software Important Before upgrading take note of which version is currently installed and which version you wish to upgrade to As a precaution take a backup of the configuration and call records database before upgrading If a site running MyCalls 3 2 wishes to upgrade to version 3 5 An appropriate version upgrade license should be purchased allowing the upgrade to take place Upgrades are available in two main types singles version upgrade and any version upgrade A single version upgrade will allow you to upgrade from version 3 2 to 3 5 A Multi version upgrade will allow you to upgrade from version 3 2 to any other released version All version release numbers for SL MyCalls after 3 5 will be staged in 5 increments The initial release is 3 2 and to upgrade that version to 3 5 it will be classed as a single version upgrade A Single version upgrade will allow you to upgrade from 3 2 to 3 5 or from 3 5 to 4 and so on To upgrade from 3 2 to 4 or above you will need to purchase an any version upgrade license There are 4 different upgrade licenses that can be purch
35. pulled from the SL1100 1000 and the registered license is the expiry date The license pulled from the switch will have an expiry date of 15 days from when it is read from the SL1100 1000 The expiry date of the registered license will increase by at least 1 year or to the date 01 01 2105 SLMyCalls License Manager File License SL1100 Help 101xi Serial Number 113131 ff aa26 4341 S3c0 3e e2 3bfda License Type Multi U ser Registered User Registered Company Richard Horsley NEC Draco Test Expires Maintenance Renewal lor 20142105 20 06 201 1 PBXs Extensions Concurrent Users ACD Supervisors fi Unlimited fi lo Agents Agent Desktop Users Wallboard Users Hot Desking Users lo lo lo lo Call Playback Users Digital Trunks Analog Trunks IP Trunks fo fo fo fo Call Control Call Control Users Screen Pop i Control Desktop Only None Install I None Note 1 If the file is downloaded using webmail then there is a possibility is can become corrupted If when you attempt to open the Irf file in the license manager is says it can t open the file then you should re register the license and download the attachment using another method other than webmail 23 Page Adding Items to a MyCalls License If extra licensable options are being added to a MyCalls installation the license will have to first be downloaded from the LMS and installed on the SL It will then have to be re read by the license manage
36. r and re registered MyCalls Call Recorder Licensing MyCalls Call recorder licensing works in the same method as other MyCalls features Call recording requires MyCalls Call Manager to work As part of the call recording package a license containing call recording for the relevant number trunks should be downloaded from the LMS and installed on the SL1100 1000 If you are adding a call recorder to an existing installation then you should treat the installation as if you were adding items to a MyCalls license and carry out the read license registration procedure after installing it Manually Start the Configuration Import Tool The Config Import can be manually started at any time The config import tool is used to validate program the SMDR on the SL1100 1000 and extract key information from the SL to import into MyCalls To start the configuration import tool on the MyCalls Server click Start gt All Programs gt NEC gt SL MyCalls gt Configuration Import Tool O Configuration Import Tool File Help 2 i Noort My Telephone System Configuration Kan download the configuration directly from the switch using the download button and tt ff Callers ABBR 3 Carriers DIDs E Extensions f Extension Groups General PT Trunks When the config import tool opens click the 2 icon to start the process After clicking the download button enter the IP Address of the SL and click download 24
37. r below The registration file will be emailed to the email address provided User Name David Smith Organisation Smith and Sons Building Supplies Email Address dsmith ssbs co uk Do you wish to be notified by email of product upgrades information M Notify me of updates and information regarding MyCalls regarding MyCalls SMBo4 fVWyOuxHoWEV9nrivlLQzoGcWB QOY7dnAiEqCieYOTISfistBxOfyVZfiocet 7MJokqoSwrtkMVr a Gfg4q mnz8BjPEXSVoDbd zo0Jkmk5MjGrot BAyCbG9 Eyh1fnSP3GAa0Pj5aY0IIOHylrSoQVZOrE Registration Request Information N81Hm93kTFENDavc uXHgqbmNX392fUR g8XxxxY91YmPr6tjiqPl1sNzEbfotelZYfk0fAJucQnDnYa eumyGEuybKE8LIJVOfE9DpJD4R Zo03sFv3r2DbL710JMS B3ioyuznonELccHJh6nVl1Ke0eiXUuHhdj ZEHRDT7yP60002bgyNOKB5xinVvHHMGbZpSCfaw0PwoPSBUwiO0eySuaWJJ9FACOSunvS5AXu TnSflw y Send Registration Details T 4 default aspx I TT internet Fa R100 gt 22 Page Once the registration has been submitted it is automatically processed by a web server and a registered license file is sent to the email address that was provided The email will come from SV8100MyCallsRegistration kelmar software com and will have a license file attached Save the license file onto the MyCalls server and open the license manager see note1 From the file menu select open and open the lrf that was in the email Verify that the information is valid and correct then click the Install button to install the license The main difference between the license
38. registered If the MyCalls software is not registered during this period then it will expire 20 Page Registration After the license has been read from the SL1100 you should select Generate Registration Request File from the SL1100 1000 menu SL MyCalls License Manager O xj File License SL1100 Help Registered User Registered Company Expires Maintenance Renewal 05 07 201 1 20 06 201 1 PBXs Extensions Concurrent Users ACD Supervisors A Window will open containing the registration information and instructions if the PC that MyCalls is running on has internet access then open the page in the text If the PC does not have internet access then save the text from within the window into a text file and take it to a PC that has Internet Access AN nF 1 Request Code ela below to generate the Registration Request Code After you have 2d the ate sation file use the License Manage to open the file and then install the Instructions Registration Request Information SMBodf WyOuxHoWE v9nrl vLOzoGcw B 0Y7dn81EgqClevOT SHA stBXOfyYZAloet MJokgOSWkM r Gfoa4g mnz8B PKESYoDbd zo0Jkmk5MiGrot B4yCbG39E yh1inSP3G4aDPpaYONOHyIS oBYVZ0rENS THm3jk TFENDave usHgbmN 92fU FR g8 91 Y mPrbtigPIsHNzEbfotelZ Y Kk0f JucOnDriraeumyk EuybKE 8LJVOFE SD pJD4R Zo3sF y3r2DbL 71 oJMS B 3ioyuznonELccHJh6hYlKedei lt UuHhdizHAbT 7 yP60002bqyNOKH xinv vYHHMGbZp5 Claw0PwoPS BU wileySuawJJSFdCOS uhvo xu T hS flw mpBiT fwhkSusvkZryK
39. st Code Registered User Registered Compary Expires Maintenance Renewal A Enter the IP Address of the PBX and click read license The TCP Port can be changed if required you would only change the TCP Port if PRG command 10 47 had been changed x L1100 License Installation To license the application firstly the license must be read from the switch Enter the switch AP address and modify the port if necessary Click the read license button The license will then be displayed This license needs to be registered using the Generate Registration Request menu option then the validated return license needs to be installed Switch IP Address Port 6080 E Read License 10 0 0 200 Close You will be warned that the operation may take some time click yes to continue SL1100 License Installation Zz Reading the license from the switch can take over 5 minutes and during this time the application will not respond to any commands This operation will not affect the switch but cannot be cancelled Are you sure you want to continue 19 Page After the licence has been read from the PBX you will be asked if you want to install it click yes and the license will be installed on the PC SL MyCalls License Manager E A Are you sure you wish to install this license Any previous license will be overwritten The license will now work for a period of 15 days during this 15 day period the MyCalls software has to be
40. uct MyCalls software Licensed Program produced by NEC Infrontia Corporation The Company The Company grants to you the right to use this Licensed Program in accordance with the terms specified in this document By installing this Licensed Program you consent to be bound by and become a party of this Agreement y PP EEEEEE EERE EEEEE ESTE ESSE EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEESEEESEEEEEEESEEEEEEEEEESE EERE EEE ES Ido not accept the terms in the license agreement InstallShield lt Back Cancel 7 Page Choose a complete installation and click Next 5 SL MyCalls Installation Wizard Setup Type Choose the setup type that best suits your needs Please select a setup type E All program features will be installed Requires the most disk space C Client H Install only the client applications C Server E Install only the server components C Email Collector E Install only the email collector C Custom H Choose which program Features you want installed and where they will be installed Recommended for advanced users C Network Client E Install a network client InstallShield lt pack corcel Enter a name for PBX select your country and enter your area code INote The area code is used for determining the local calls in MyCalls Enter the correct area code 5 SL MyCalls Installation Wizard Location If this the first installation you need to
41. ver this can be done using the System gt Database backup in the MyCalls application Always upgrade the MyCalls server first and then any clients afterwards Once the backup has completed in Control Panel gt Programs and Features remove the MyCalls application 4 Y t l gt Control Panel All Control Panel items Programs and Features w Search Programs and Features O Control Panel Home Uninstall or change a program View installed updates To uninstall a program select it from the list and then click Uninstall Change or Repair la Turn Windows features on or Organise Uninstall Install a program from the 2 network Name Publisher Installed On Size Version qs Microsoft SQL Server 2005 Compact Edition ENU Microsoft Corporation 05 04 2013 192 MB 3 1 0000 J Microsoft SQL Server 2008 64 bit Microsoft Corporation 22 03 2013 Y MyCalls NEC Infrontia 22 03 2013 328 MB 4 0 0 1 ad Notepad 25 02 2013 6 3 Microsoft Visual Studio Tools for Applications 2 0 E Microsoft Corporation 22 03 2013 234 MB 9 0 30729 SolarWinds TFTP Server SolarWinds Net 19 02 2013 SolarWinds TFTP Se mE SV8100 PC Pro NEC Unified Solutions 08 01 2013 131MB 8 00 00 g TeamViewer 8 TeamViewer 03 04 2013 8 0 17396 lt gt NEC Infrontia Product version 4 0 0 1 Support link http www KelmarSoftwareSolutions com QE Help link http www KelmarSo Size 328 MB You will be reminded that the upgrade license need to be applied be
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