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UM8000 Mail Install Manual 3

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1. 4 1 4 1 12 NELGD supplied Components 4 1 1 3 User su ppled C mponeniS acssesories reseso irs 4 2 Table of Contents UM8000 Issue 3 0 Section 2 4 3 21 SiteRecommendations METRE 4 3 22 Setting Up the System Overview 1 4 3 Chapter 5 Starting and Stopping the Voice Messaging Software and System secin 2555 5 1 Section 2 Stopping Starting Using the Web Administration Console 5 1 Chapter 6 Hardware Section 1 CD VMOO Blade Voice Mail and 6 1 14 dotes E 6 1 RTI 6 1 Section 2 E 6 2 Section 3 Push buiton aaa ss cn ee eai detente acetate 6 4 a1 Factory UN 6 4 4e Reset GD VMOD APSU 6 4 Section 4 BIRD serere nr 6 5 Section 5 oi e so M 6 6 51 2 2 oco MER TT 6 6 6 7 53 VGA Display Interface 6 8 5 4 10 BASE T 100 BASE TX Ethernet Interface 6 8 Installation Manual iii Issue 3 0 Section 1
2. 16 5 Section 5 Table of Contents LIST OF FIGURES AND TABLE Figure 3 1 S p sip e 3 3 Figure 3 2 Third Party Software License Agreement 3 4 Figure 3 3 UMS090 ii M aeaa 3 5 Figure 3 4 UNISUJO ir M M 3 6 Figure 3 5 Entering Switch Extensions for Voice Mail Ports Screen 1 3 7 Figure 3 6 Entering Switch Extensions for Voice Mail Ports Screen 2 eene 3 8 Figure 3 7 mins sumo ir do FONTI er T 3 9 Figure 3 8 du GEH ERU UNDE 3 10 Figure 3 9 Server Control 3 11 Figure 6 1 riu tiic o Lp iu Fer 6 2 Figure 6 2 lioc Ea cit o t 6 3 Figure 6 3 instal the SO DIMM MEO ARR 6 3 Figure 6 4 Install the Compact Flash DYE emm ania i 6 4 Table 6 1 LEO GICs H 6 5 Figure 6 5 CD VM00 DB9 to 6 Pin Modular RS 232 Adapter enr 6 6 Figure 6 6 CD VMO0 RS 232 Serial Cable DITE 6 7 Figure 6 7 WR Pa RS 232 Serial Cable DCE e 6 7 Table 6 2 Connector PIDE assesses e HERES LATE ERE MEUM E DERE DEO E PUR EIE 6 9 Figure 9 1 LNISODU
3. UR 9 2 Figure 9 2 Third Party Software License Agreement 9 3 Figure 9 3 MT RN 9 4 Figure 9 4 UMSU utri o 9 5 Figure 9 5 Entering Switch Extensions for Voice Mail Ports Screen 1 9 6 Figure 9 6 Entering Switch Extensions for Voice Mail Ports Screen 2 en 9 7 Figure 9 7 Product Registration FONT E 9 8 Installation Manual xi Issue 3 0 UM8000 Figure 9 8 2505 ONE 9 9 Figure 9 9 Beer DUREE 9 10 Table 10 1 View App Client Support Table 10 2 ao Vere NS 13 7 Figure 13 2 WebPro Connection to In Skin Voice Mail ratae ente kai 13 8 Figure 13 3 WebPro Security Certificate Warning ek aesti nnda 13 9 Figure 15 4 WebPro Web Admin Console 13 10 mc A o jt ______ 13 11 Figure 13 6 Web Browser Security Certificate Warning 22122222112 13 12 Fig re 13 13 Xii List of Figures and Tables Read Before Proceeding SYSTEM SETTINGS FOR NOTIFICATION AND FAX For any outdial notification and sending Fax to follow the trunk dial access codes the following setting must be added to System Switch Switch Information Integration Options
4. IHR 13 6 mod Logging Leg PUTTY 22m Rp dio dat Ua edit ttd dd 13 6 Section 4 SAID POPE OL EB NEM MEO OM D Ma ND MM MEM DEM dii 13 6 Usmo ca Jot PIER 13 7 C EE o ee 13 11 Chapter 14 Backing up and Restoring UM8000 Section 1 Backing Up the Voice Messaging Dala erede curetur ntn 14 1 Section 2 Backing Up and Restoring UM8000 Mail 14 1 2 1 Backing Up the 8000 atra 14 2 211 Performing a Manual BackUp 14 2 2 1 2 Enabling Daily BackUp audisset o ia 14 2 2 1 3 Downloading a Backup Stored on the Voice Mail Drive 14 3 2 2 Restoring a Database Back Up to the UM8000 14 4 2 2 1 Uploading a Stored Backup to the Voice Mail Drive 14 4 222 Restoring amp PREVIOUS BackUp ucc treten e poc 14 4 242 9 Deleting Stored Database Backup 14 4 2 2 4 Viewing Notes for a Stored Database Backup 14 5 Chapter 15 Database Migration Section 1 rOn o eames 15 1 cu ptr NEUEN 15 1 1 2 Backing Up Dala Locally T 15 1 1 2 1 Compressing the OS 2 Backup Data 15 1 viii Table of Contents U
5. Switch Integration options Save Local intranet 100 Figure 3 3 UM8000 Switch Information Issue 3 0 UM8000 Univerge UM8000 Windows Internet Explorer 529 e https 192 168 0 17 admin setup setupSwitch php switchChanged 120ld_id 1Sb_Manufacturer 2 08 Certificate Error 47 X 2 Ele Edit Favorites Tools Help We lt PSuniverge umeooa gt Gp Tools UNIVERGE A Integration options cannot be changed during system setup y Congratulations on purchasing the Univerge UM8000 Unified Messaging solution from NEC Switch NEC SV8100 Cygnus gt VMIP SV8100 Integration options 1 Done amp Local intranet 100 Figure 3 4 UM8000 Integration Options The Web Administration Console UM8000 Issue 3 0 7 Installation Manual Set the extension numbers that are assigned to the voice mail in program 11 02 01 Select Edit All Enter the extension number for each voice mail port then click Save e Univerge UM8000 Windows Internet Explorer JI 6 e E i https 192 168 0 17 admin setupysetupSwitchExtensions php 22 Certificate Error 65 Edit Favorites Tools uriverge dei Tons UNIVERGE 10148000 A Each port must have a valid extension You must provide a valid
6. Shutdown and restart the workstation This completes installation of TCP IP on a Windows XP workstation Test the TCP IP setup to be sure it is working correctly as indicated in Section 5 Testing the TCP IP Setup on page 11 4 Installation Manual 11 3 Issue 3 0 SECTION 5 SECTION 6 11 4 UM8000 TESTING THE TCP IP SETUP Use the PING software included with your TCP IP stack to confirm that the workstation can exchange data with the voice messaging system amp Remember when working at a Linux command prompt that Linux is case sensitive To use the PING utility 1 On the workstation open an MS DOS command prompt window 2 Enterping IP address of the voice messaging system gt then press ENTER If you see a PING software reply message containing bytes received the TCP IP software is set up properly If the TCP IP software is not set up properly you get a message saying that the IP address could not be reached There are several possible reasons for this L The workstation is not set up correctly Repeat the setup procedure The voice messaging system is not set up correctly Confirm that the TCP IP software is properly installed on the voice messaging computer There is a problem with the network Contact your LAN administrator The cables may not be attached correctly and securely Check that the cables are securely attached to the correct devices UU You may not have restarted the
7. 9 10 Before Shipping the Voice Messaging System 9 11 4 1 Resetting Third Party Licensing Agreements 9 11 Setting Up the 9 12 51 STINE Network SS 7 gh ben RAER 9 12 5 2 Specifying the Network Setup s sirena 9 12 5 3 Setting Up UM8000 Date and Time dedi dci ete nk eld cues 9 13 54 Changing Administrator Password and Creating a New User 9 14 Installation Manual V Issue 3 0 UM8000 m41 Changing the 9 14 Des USET AM 9 14 Chapter 10 Setting Up Visual Messaging Integration Section 1 Visual Messaging OVEIVIBW 10 1 A andes 10 1 Section 2 Visual Messaging Hardware and Software Requirements 10 2 Section Connecting the Voice Messaging Computer to a 10 3 Section 4 Specifying Station Numbers for ViewCall 10 4 Chapter 11 Setting Up Visual Messaging Workstations Section 1 Visual Messaging Workstation Overview 12 1 4 4 4 4 4 rennes 11 1 Workstation 020 11 1 T2 0 o M
8. System Manager ID New system nec Existing system Personal ID In the Password field type the appropriate security code Password New system Leave password field blank Existing system Password If appropriate select a different language Click Login The Web Administration Console appears 3 2 Logging Off Click Logoff at the top right hand corner of any page The Web Administration Console UM8000 Issue 3 0 SECTION 4 WEB ADMINISTRATION CONSOLE PAGES Many of the Web Administration Console pages are divided into four sections UM8000 Windows Internet Explorer Go 1 oe 2 amp tone G Tos 2 ReumtoMsnMenu Expand 23 102 You are logged in as Simmons Sandy logoff Quick Links 7 Subscribers Port Status Personal ID 9102 Server Control us Extension 10 bscribers Automatically login calls from Profile Access Options 00 03 Call Transfer Language Default Greetings zi One Key Dialing precede Nev 0 messages fora total time tes Notification Total message 0 messages fora total time utes Live Record Delete Messages Guests Profile Notification C Enable subscriber as system manager Subscriber Template Profile Access Options Call Transfer Greetings One Key Dialing Messages Notifica
9. Edit View Favorites Tools Help Xe dvo fa d Cy Tools NI EC Empowered by Innovation NIVERGE 5 8100 Home WebPro 1 00 27 North America Apply Refresh Site Name E A 92 168 2 10 X 27 A ER 5 w IP Address 192 168 2 10 i IPLA IP Address 192 168 0 29 System System Data Wizards Copy Swap Fill Delete Configuration WebPro 1 00 27 Main Software 00 5 Administration 9 R Links 2 j WebPro Accounts Session System Feature Settings Setup Management Initialization Activation Other Help Logout https 192 168 0 17 admin spoeid 184cc5ef34ae200864c66da28e6dc086 o Internet 100 Figure 13 2 WebPro Connection to In Skin Voice Mail 3 WebPro automatically launches your default web browser and connects to the UM8000 4 When prompted accept the web browser security warning 13 8 Remote Maintenance UM8000 Issue 3 0 Blocked Windows Internet Explorer https 192 168 0 17 admin spoeid 184cc5eF34ae200864c66da28e6dc086 File Edit View Favorites Tools webpro certificate Error Navigati X 9 There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority Security certificate problems may indicate an attempt to fool you or i
10. Section 2 Section 3 Section 4 Section 1 Section 2 UMB8000 Chapter 7 Setting Up Integration SV8100 RM 7 1 Seting 7 1 Configuring BPR reer Se rent Dr Dr 7 1 Gt D Dui dee Doo 7 2 7 2 MC 7 3 4 3 Assign Trunks as Automated Attendant Trunks 7 4 Chapter 8 Setting Up Integration SV8300 d S rli MT 8 1 seting Up 8 1 2 1 Assign Extension Numbers to Voice Messaging Ports 8 1 22 Enabling Digital Voice Messaging Support 8 2 2 3 Assign Voice Messaging Ports as Digital Voice Messaging Ports 8 3 24 Setting Up the UCD Hunt Group Lacinia paid 8 3 2 5 Enabling the Automated Attendant 8 5 2 6 Setting Up Call Forward on Busy or Ring No Answer 8 5 Ar Enabimng busy Greetings ieu Md Mike bc RM ati al M M 8 5 2 8 Enabling Easy Message ACCESS 8 6 2 9 Disabling Easy Message 8 6 2 10 Enabling Automatic Subscriber to Subscriber Messaging in goo cR 8 6 2 11 Setting Up Message Waiting Indication 8 6 2 12
11. 1 Enable AAInfo for incoming calls Command Code 08 First Data 702 Second Data 0 2 Enable CCIS for incoming calls Command Code 08 First Data 703 Second Data 0 3 Enable AAInfo for transferred calls Command Code 08 First Data 704 Second Data 0 4 Enable CCIS for MWI Command Code 08 First Data 706 Second Data 0 5 Link VMS soft key feature and expand AAINFO Command Code 08 First Data 710 Second Data 0 8 2 Setting Up Integration SV8300 UM8000 Issue 3 0 2 3 Assign Voice Messaging Ports as Digital Voice Messaging Ports Designate all voice messaging ports as digital voice messaging ports Command Code 1324 First Data XXX Where xxx is the voice messaging port extension number Second Data 0 NOTE amp Repeat this command for each port on the UM8000 blade 2 4 Setting Up the UCD Hunt Group 1 Create a phantom extension number that will be the UCD pilot master number Command Code First Data Second Data 11 XXX Where xxx is an unused port number XXX Where xxx is the UCD pilot extension 2 Linkthe UCD pilot number to the first digital voice messaging extension Command Code First Data Second Data Installation Manual 170 XXX Where xxx is the UCD pilot extension number XXX Where xxx is the first digital voice messaging extension number Issue 3 0 UM8000 3 Linkthe first digital voice messaging extension number
12. OTL x where x the number of digits in the system extension numbers 1 THIS PAGE INTENTIONALLY LEFT BLANK Introduction SECTION 1 ABouT UM80009 0 8000 is a complete self contained voice messaging system consisting of a single plug in blade that is installed directly into the SV8100 SV8300 telephone system The voice blade includes hardware support for up to 16 voice ports and four fax ports The voice blade also includes a compact flash disk CF that stores the voice messaging software and all voice recordings All software required to run the UM8000 system is pre installed including the Linux operating system and the UM8000 voice messaging system 5 e et 3 11 Supported Phone Systems The UM8000 system is designed specifically for use with the 5 8100 5 8300 telephone system manufactured by NEC The SV8100 SV8300 is enabled for the following UM8000 licenses at default Ports Voice Mail O 55 Unified Messaging SLanguages In addition the following language prompt sets are loaded at default US English French Canadian O Spanish Latin America Installation Manual 1 1 Issue 3 0 UM8000 1 2 Starting the UM8000 for the First Time Before starting the UM8000 for the first time make the required settings and license agreements Refer to Chapter 3 Section 2 Starting the UM8000 for the First Time on page 3 2 for information on third party software license agree
13. Windows Internet Explorer Weed Certificate Error 47 2 e E https 192 168 0 17 admin setup setupSwitch php switchChanged 1 amp old_id 1 amp b_Manufacturer 2 Ele gdt View Favorites Tools Help univerge Im deh Print Tools UNIVERGE Integration options cannot be changed during system setup Congratulations on purchasing the Univerge UM8000 Unified Messaging solution from NEC Switch NEC SV8100 Cygnus gt SV8100 Integration options Save Done Local intranet 100 Figure 9 4 UM8000 Integration Options Installation Manual Issue 3 0 UM8000 Set the extension numbers that are assigned to the voice mail in program 11 02 01 Select Edit All Enter the extension number for each voice mail port then click Save 8 Univerge 48000 Windows Internet Explorer Je GO teesise ies 0a7ladninisetuplsetupSwitchtstensons pho E certificate Error 6n LI Edt Favorites Tools d amp Buriverge umaoo0 Took UNIVERGE 0 Each port must valid extension You must provide a valid extension for each port y Congratulations on purchasing the Univerge UM8000 Unified Messaging solution from NEC Edit All Cancel All Port Status Open line ID Schedule Language Options Rings to a
14. Administration Console Icons on page 3 14 System management help can be installed locally on any computer for viewing WinZip or a similar file decompression program is required to extract the help files amp Pop up windows must be enabled on the Internet browser to access some features of the Web administration console and system management help To enable pop up windows for a specific site refer to the Internet browser documentation Issue 3 0 UM8000 3 2 1 Locally Installing Online Help Files 1 Download the self extracting file from the NTAC download site Solution ID S4F2NAJ 2 Double click on the file It will automatically extract the files to C UM8000 OnLine Admin 3 To open the On line Help scroll to the bottom of C UM8000 OnLine Admin and double click wwhelp htm This will open a web browser window with the help information 4 Allow the blocked ActiveX content to run if prompted maybe helpful to make a shortcut of this by right clicking on wwhelp htm and choosing Send to Desktop 3 2 2 Third Party Documentation Compliance information for third party electronic devices is provided in the third party manufacturer documentation supplied with the UM8000 system Do not use third party documentation to install upgrade or manage the voice messaging system Use only the UM8000 documentation to install upgrade or manage the voice messaging system 1 6 Introduction 2
15. Click the Local intranet icon then click Sites The Local intranet dialog box appears Click Advanced The Local intranet Add Web site dialog box appears In the Add this Web site to the zone text box type http lt server name gt where lt server name gt is the IP Address of the voice messaging server Click Add Verify that http lt server name gt appears in the Web sites list box Click Close Click OK to close the Local intranet window On the Internet Options dialog box click Custom Level The Security Settings dialog box appears In the Security Settings dialog box verify the settings for the following ActiveX controls and plug ins ActiveX controls and plug ins Setting Automatic prompting for ActiveX controls Enable Binary and script behaviors Enable Download signed ActiveX control Prompt Download unsigned ActiveX controls Enable Initialize and script ActiveX controls not marked as safe Enable Run ActiveX controls and plug ins Enable Script ActiveX controls marked safe for scripting Enable Click OK A warning alert message appears On the warning alert message click Yes to confirm the security changes Click OK to close the Internet Options dialog box STARTING THE UM8000 FOR THE FIRST TIME Before starting the UM8000 for the first time make the required settings and license agreements To access settings options and license agreements connect to the Web Administration Console WAC using an internet br
16. E mail Notification Template 12 5 Setting Up Subscriber Mailboxes 12 7 6 1 Setting Up the Default Subscriber Template 12 7 6 2 Setting Subscriber E mail Options 12 8 Chapter 13 Remote Maintenance 85 10 eae a 13 1 Setting Up Dial up 13 2 2 1 Setting Up the Remote Computer Dial up Networking 13 2 Using a Remote 13 3 3 1 Lasso iced qe bip eti qud qu Mb Rp 13 3 3 1 1 Configuring TCP IP for the Remote Computer 13 3 25 Dial up Connection 13 4 3 2 1 Using WinSCP and Dial up to Connect Remotely 13 4 3 2 2 Transferring Files to the Remote Computer 13 5 3 2 3 Transferring Files from the Remote Computer 13 5 22 Logging On and Logging Off Using PuTTY acento paedas 13 5 291 Logging On Using PUTTY lia hM E a 13 5 Installation Manual vii Issue 3 0 UM8000 042 Changing the Admin POaRSSWOFG a REPE EVI EREAPM S pIReIR S 13 6 ee OOS mom
17. End User License Agreement for software installed on their systems 4 4 Resetting Third Party Licensing Agreements To reset 1 Start PUTTY 2 Logon as admin 3 Type the password voicemail then press ENTER The Main menu appears 4 Choose 2 Maintenance then press ENTER The Maintenance menu appears 5 Choose 3 Command prompt then press ENTER 6 sudo opt vmail bin prepare system ENTER The first time the client starts the Web administration console the licensing agreements are displayed Installation Manual 9 11 Issue 3 0 SECTION 5 UM8000 SETTING UP THE UM8000 SOFTWARE After installing and connecting to the UM8000 blade configure the voice blade and voice messaging software features 5 1 5 2 Configuring Network Setup The following network information is required to configure the network setup The following network information is required to configure the network setup Host name or IP address Domain name Primary DNS IP address Secondary DNS IP address TCP IP Minimum required to provide access to Web administration console and Maintenance menu PuTTY IP address Subnet mask Default gateway Use the following procedure to specify the network setup Specifying the Network Setup The IP address for the voice mail is assigned in chassis programming 10 55 xx At default this address is 172 16 1 xxx where xxx varies dependin
18. Login 2 Open the site database If the database is not available connect to the SV8100 and download the database before continuing 3 While connected to the SV8100 chose Links In Skin Voice Mail Server 4 automatically launches the default web browser and connects to the UM8000 Installation Manual 13 11 Issue 3 0 UM8000 5 When prompted accept the web browser security warning Certificate Error Navigation Blocked Windows Internet Explorer x uve https 192 168 0 17 admin spoeid 184cc5ef 34ae200864c66da28e6dc086 L File Edit Favorites Tools Help gt certificate Error Navigati X mg dh 2 Tools 9 There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website Click here to close this webpage Continue to this website not recommended More information https 192 168 0 17 admin spoeid 184cc5ef 34ae200864c66da28e6dc086 Internet 100 Figure 13 6 Web Browser Security Certificate Warning 13 12 Remote Maintenance UM8000 Issue 3 0 6 You are now logged in
19. NETWORK PROTOCOL You must set up the protocol in any Visual Messaging application installed at a workstation Visual Messaging workstations use TCP IP as the communications protocol Workstations on a LAN typically have Microsoft client L NIC drivers software that runs the NIC L TCP IP network protocols The LAN administrator is usually responsible for LAN related maintenance The following sections describe how to install and set up the TCP IP drivers and how to use Visual Messaging applications remotely with wide area networks WANs and the Internet To use Visual Messaging applications remotely with TCP IP refer to Section 6 To set up TCP IP on the workstation follow the vendor instructions included with your stack and consult the examples in the following sections The following sections provide instructions for setting up TCP IP on Visual Messaging workstations Choose the appropriate workstation operating system L Windows 2000 in Section 3 Setting up TCP IP for Windows 2000 L Windows XP in Section 4 Setting up TCP IP for Windows XP on page 11 3 SETTING UP TCP IP FOR WINDOWS 2000 Perform the following procedure to set up the TCP IP protocol on a Windows 2000 workstation You must be logged in to Windows 2000 as an administrator or power user before you can complete the following procedure Without administrative rights an error message appears explaining that you have insufficient rights for changi
20. Right click the My Computer icon then select the Properties On the Network Identification tab confirm that the computer name is all one word with no spaces Click Properties then type a unique Workgroup name that is different from any domain on the network Write down the computer name and Workgroup name This information is required to set up an OS 2 voice messaging system Click OK 1 5 1 2 Setting Up an NT or 2000 User ID and Password 1 Set up new accounts use the operating system documentation to set up new accounts Alternatively if you want the NEAXMail IM 16 OS 2 system to use the default Guest account enable the single user Guest account and confirm that the Guest password is set Confirm that the single user Guest account for this step is being used This is different from the Guests group account For either the Guest or new account clear the check box for the User must change password on the next log on field Database Migration UM8000 1 5 1 3 4 5 Issue 3 0 Write down the account user ID and password You need these values to set up IM 16 OS 2 Click Apply then click Close to complete the setup Setting Up Share Level Access for NT 2000 or XP 1 On the Windows Desktop double click the My Computer icon Right click the drive or directory to share with the OS 2 voice messaging system then choose Sharing Select the Share this folder field then set th
21. Setting Up Automatic Number Identification ANI 8 7 Table of Contents UM8000 Section 3 Section 4 Section 5 Section 1 Section 2 Section 3 Section 4 Section 5 Issue 3 0 2 13 Setthe IP Address Information for the UM8000 8 7 2 14 Setthe UM8000 License that are Loaded the SV8300 8 8 Setting Up SON i m 8 9 3 1 Enabling Soft Key 8 9 3 2 Enabling the Voice Messaging Ports for Soft Keys 8 9 Sorina Up Live RECON cT 8 10 41 Configuring Live Record on the Phone System 8 10 4 2 Configuring Live Record a Subscribers Extension 8 11 43 Configuring Live Record on 8000 8 12 ng Up Live ono me 8 13 5 1 Enable Live Monitor on the Phone System 8 13 5 2 Configuring Live Monitor on a Subscriber s Extension 8 13 52 Enabling Live Monitor on DNISUDD 4iiuasaesod t scd Fe REM N 8 14 Chapter 9 Configuring UM8000 V oo eI REIHE 9 1 Starting the UM8000 for the First Time 9 1 Configuring the Voice Messaging
22. The PuTTY Configuration page appears Use a network crossover cable to connect the voice board to a computer Type in the Host Name or IP address field The IP address for the voice mail is assigned in chassis programming 10 55 xx At default this address is 172 16 1 xxx where xxx will vary depending upon which slot the CD VMOO was installed Starting with slot 1 this will be 100 slot 2 will be 101 slot 5 will be 104 and so on Click Open When the first connection is made a warning message appears The warning message does not appear for subsequent connections Click Yes After the client connects to the voice board the login prompt appears Logging On and Logging Off Using PuTTY Refer to Section 3 3 Logging On and Logging Off Using PuTTY on page 13 5 Issue 3 0 3 3 UM8000 Using PuTTY The following procedures assume that PuTTy is installed on a computer running the Windows XP operating system and you are using a keyboard and mouse as input devices Use PuTTY for remote SSH terminal access To run PuTTY perform the following procedure 1 Click Start Programs PuTTY PuTTY The PuTTY Configuration window appears Type the Host Name or IP address then press ENTER NOTE The IP address for the voice mail is assigned in chassis programming 10 55 xx At default this address is 172 16 1 xxx where xxx is the slot where the CD VMO00 is installed Slot 1 is 100 slot 2 is 101 slot 5
23. for the voice messaging system Choose authentication method Plaintext or NTLM If appropriate make sure the Use SSL check box is checked for SSL authentication When the SSL check box is checked the port number 993 appears in the field In the Port field enter 143 for IMAP 110 for POP3 or the appropriate value for the e mail server For subscriber e mail integration to work the subscriber must have appropriate access options Access to e mail messages from voice mail or fax voice e mail forwarding or notification Click the Save icon 12 7 Issue 3 0 UM8000 6 2 Setting Subscriber E mail Options Use the following procedure to change individual subscriber e mail settings To set subscriber e mail access options 1 2 3 10 11 12 Start the Web administration console In the Subscribers section click Subscriber Template E Mail Select a subscriber Use the Next Previous or Find Subscriber icons to locate a subscriber profile The subscriber profile is displayed Click E mail The subscriber e mail settings appear In the e mail address field enter the subscriber full e mail address For example name company com Choose a Server type from the drop down list POP3 or IMAP In the Server name field enter the server IP address or server name In the User name field enter the subscriber system ID used to attempt authentication with the e mail server If app
24. is 104 and so on The shell appears with a login prompt Type a user name admin ENTER Type the password at the password prompt voicemail ENTER The Maintenance menu appears WinSCP and PuTTY The Web Administration Console e SECTION 1 OVERVIEW The voice messaging system Web Administration Console is a web based application that enables access to the voice messaging system The Web Administration Console is accessed using the voice messaging system or a networked computer amp The time and date the phone system and support PC must match in order to log into Web Administration Console 14 Supported Internet Browsers Because the Web Administration Console is a web based application an internet browser is required to access the Web Administration Console The following Internet browsers are supported Windows Internet Explorer 6 x or above O Fire Fox2 x or above Mozilla 3 gt 3 5 o et t et 3 3 o o 12 Configuring Internet Explorer The following procedure configures Internet Explorer to work with the Web Administration Console Refer to the browser documentation to configure other Internet browsers To configure Internet Explorer 1 Start Internet Explorer then click Tools Internet Options 2 Click the Security tab Installation Manual 3 1 Issue 3 0 SECTION 2 0 11 12 13 14 UM8000
25. logged into the WAC but the application is not yet started Univerge UM8000 Windows Internet Explorer Je 9 i hitpsi 192 168 0 17 admin 08 Certificate Error 9 Pil Ele Edit Favorites Tools Help ke uriverge depPrint gt Tools UNIVERGE Ui Return to Main Menu Exp You are logged in as Simmons Sandy logoff 8 Quick Links A The voice messaging software is not started Subscribers 5 Call Management Groups 9 Hotel Guests Reports System Port Status Server Control Product Version 11 0 0 49 System Time April 03 2008 1 42 PM Current mode DAY Recording time left 787 hours 37 minutes Important information regarding this system Done 3 Local intranet 100 Figure 3 8 System Information 3 10 The Web Administration Console UM8000 Issue 3 0 Start the application by going to Server Control and clicking on the Start icon Univerge UMB000 Microsoft Internet Explorer File Edit View Favorites Tools Help JO search O 2 5 33 httpsi 192 168 0 17 adminlindex php Eje UNIVERGE UM80 7 RetumtoMeinMenu Expand Al Colapse AN You are logged in as Simmons Sandy logoff 8 Quick Links 5 Subscribers gt Call Management Groups Reports System The messaging system is currently Stopped Backup amp Restore Logs E Configur
26. to the second digital voice messaging extension number the second to the third and so on Command Code First Data Second Data NOTE 170 XXX Where xxx is the first digital voice messaging extension number XXX Where lt xxx gt is the second digital voice messaging extension number Repeat this command chaining each voice messaging extension to the next voice messaging extension When you reach the last voice messaging extension number link it back to the UCD pilot extension number created in Create a phantom extension number that will be the UCD pilot master number page 8 3 4 Assign the phantom extension number to the UCD pilot master number Command Code First Data Second Data 171 XXX Where lt xxx gt is the UCD pilot extension number 1 5 Assign all UCD numbers to UCD group number 00 Command Code First Data Second Data NOTE 172 XXX Where lt xxx gt is the extension number 000 Repeat this command for each voice messaging extension number and for the UCD pilot master number Setting Up Integration SV8300 UM8000 2 5 2 6 2 7 Installation Manual Issue 3 0 6 busy the UCD pilot extension number Command Code E50 First Data XXX Where xxx is the UCD pilot extension number Second Data 0 7 Assign the UCD pilot master number to the tenant number Command Code 5115 First Data 000 Secon
27. 0 Press OK to confirm that the voice messaging system is installed in the E WMAIL directory 11 The Setup menu displays the features and options available on the system Review the available options then ENTER 12 The Update Configuration menu appears Click Configure Network Protocols for Network Backup Restore ENTER Make sure that all other options are cleared then ENTER 13 From the Select Network Protocols to Install Configure menu enter 2 TCP IP and 3 NetBIOS over TCP IP then ENTER The TCP IP Setup menu appears 14 Enter 1 lt ENTER gt 15 Enter the correct value for the TCP IP Address field then lt ENTER gt 16 Enter 2 ENTER Database Migration UM8000 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Installation Manual Issue 3 0 Enter the correct value for the Subnet Mask field then ENTER Enter 3 ENTER Enter the correct value for the Default Router field then ENTER Enter 4 then ENTER Enter the correct value for the Domain field then ENTER Enter 5 then ENTER Enter the correct value for the Name Server field then ENTER The NetBIOS over TCP IP Setup menu appears Enter 1 then ENTER In the Workstation Name field enter the Windows logon name of the voice messaging system then lt ENTER gt Enter 2 then ENTER In the NT Domain Name field enter t
28. 17Jadninjsetup setupSwchExtensions php tal Certificate Error X Pils We 1 Buniverge umeooo Favorites Tools Home dunt G Tools Error on 1 zx iL n Ore 2 8 An OPEN 122 a Em FC B OPEN Cancel EE 4 8 wo x OPEN DS 124 Cancel NL 5 B OPEN cT s B OPEN zx Default De 126 Cancel T NL FC 7 OPEN Default 127 Cancel s AD Defeult 28 Cancel e NL FC a OPEN Default v 129 Cancel p LINE OPEN gt 130 Cancel cd NL 1 8 OFEN v Cancel 2 B wo v OPEN gt Default 132 Cancel iv Y NL OPEN v 24 133 Cancel Te Orc u OPEN 134 Cancel 5 dg OPEN 125 Cancel FC B wo OPEN Default 3 136 Cancel The status options A D Ans Dial and Busy apply to both voice and fax calis Status Key Options Key AID AnswerlDial out FC Forwarded calls DID DID Direct inward dial NL No LAN connects v Local intranet 100 Figure 3 6 Entering Switch Extensions for Voice Mail Ports Scre
29. 3 1 Logging Off Using PuTTY 1 Return to main Maintenance menu screen 2 Choose 0 Log Out then choose OK SINGLE POINT OF ENTRY When connected to the SV8100 using WebPro or PCPro you can connect directly to the UM8000 Web Admin Console WAC The SV8100 knows if the UM8000 is installed and running and also knows the IP address assigned to it Other than normal system programming for the UM8000 no configuration changes are required The instructions below show how to connect to the UM8000 from PCPro or WebPro after you have connected to the SV8100 system The UM8000 must be connected to the same LAN as the SV8100 CPU Remote Maintenance UM8000 Issue 3 0 41 Using WebPro 1 Log in to the SV8100 with user name tech and password 12345678 WebPro Windows Internet Explorer DER G http 192 168 0 29 File Edit View Favorites Tools Help er SE webPro ih v gt Tools e 2 Tools NI EC Empowered by Innovation AUNIVERGE 3100 Login AUNIVERGE 5 8100 2008 NEC Unified Solutions Inc SS P cn x qun Done t Internet 100 Figure 13 1 WebPro Login Installation Manual 13 7 Issue 3 0 UM8000 2 logged in the main screen has a link to the In Skin Voice Mail if the UM8000 is installed and working WebPro Windows Internet Explorer httpi 192 168 0 29 BEEN BEN MEN x m Pi
30. DCE device uses the swapped line cord shown in Figure 6 7 00 RS 232 Serial Cable DCE on page 6 7 6 pin Cable 6 pin 1 1 2 Black 2 3 Red 3 4 Green 4 5 Yelow 5 6 6 Figure 6 7 CD VM00 RS 232 Serial Cable DCE 5 2 USB Interface The CD VMOO provides two USB interfaces that are in full compliance with the Universal Serial Bus Specification Revision 2 0 The connections to the USB interface are through a dual Type A plug connector Some possible USB devices are the following O USB Keyboard 05 Memory Device Installation Manual 6 7 Issue 3 0 5 3 5 4 UM8000 Per the USB spec each USB device must start up in a low power mode drawing one unit 100mA of current The device may then request more power up to 5 unit loads For the APSU application current draw of greater than one unit load per device shall not be allowed To limit the current draw on the 5V received from the backplane a dual power switch TI TPS2046A or equivalent shall be used to allow power enable control to the USB ports and to protect against short circuit events If it becomes necessary to connect a high power USB device to the APSU an externally powered USB hub could be inserted between the APSU and the high power device VGA Display Interface The APSU card provides a VGA display interface through a standard DB 15 connector The AMD LX 800 Processor interfaces directly to the VGA conn
31. Initial user settings page appears Select one of the user interface styles then click Next All WinSCP procedures in this document assume that the Norton Commander interface is being used Interface Style Description Norton Commander Displays source computer directories in the left pane Preferred Option and destination computer directories the right pane Displays directories in the left pane and files in the Explorer like right pane The Ready to Install page appears Verify that the settings are correct then click Install To review or change any of the settings click Back When the installation is complete the Completing WinSCP3 Setup Wizard page appears Clear the Start WinSCP now check box then click Finish WinSCP and PuTTY UM8000 Issue 3 0 2 2 Using WinSCP The following instructions assume that WinSCP is installed on a computer running the Windows XP operating system 2 2 1 Running WinSCP The following procedure provides instructions to run WinSCP 1 Click Start Programs WinSCP3 WinSCP The WinSCP Login window appears WiInSCP Login 20 Session Seison versa ehe Oeeclones Use name Preterences Prae key file Protocol O SFTP alow SCP Ose Cl Advanced options Select calor About Languages gove 2 Click Session 3 Type the Host name or IP address
32. Installation Manual VISUAL MESSAGING OVERVIEW Visual Messaging is a suite of applications that combines features of the voice messaging software the telephone system and a LAN The Visual Messaging suite consists of ViewMaile ViewCalle Plus and ViewMail for Microsofte Messaging Visual Messaging subscribers can use their desktop workstations to access and manage voice messages To install and set up a Visual Messaging application perform the following setup steps Both the voice server and individual workstations must be set up for Visual Messaging to work This chapter explains how to configure the voice messaging system The next chapter explains how to configure workstations All Visual Messaging Client installation files are located on the NTAC download site 1 4 Setup Steps 1 Install the voice mail in phone system 2 Connect the voice mail computer to the LAN See Connecting the Voice Messaging Computer to a LAN on page 10 3 3 Install and set up the application on the workstations See Section 1 Visual Messaging Workstation Overview on page 11 1 10 p lt N o o 5 5 gt D et 5 10 1 Issue 3 0 UM8000 SECTION 2 VISUAL MESSAGING HARDWARE AND SOFTWARE REQUIREMENTS Hardware Software Requirements Voice Mail system 1 Voice mail system connected to the LAN 2 A voice mailbox set up for each subscriber as described in the Syste
33. M8000 i Tes Jine Backup FER 15 2 Using FIF to eer FES 15 3 12 2 1 Seng Up the OS 2 FTP Server enr dean pta 15 3 1 2 3 2 Transferring the Backup File Using 2 2 222 41 222 15 3 Migrating the Backup Data mr 15 4 1 4 Setting up OS 2 NetBIOS Backup For Migration 15 5 1 4 1 Configuring NetBIOS over TCP IP 12s ecc ec bb ute eEa P Rp ae 15 5 1 4 1 1 Installing Network Protocols for a NetBIOS Backup 15 6 1 4 2 Setting Up an OS 2 Voice Messaging System to Log On to uu pu E MM 15 8 14 21 Logging On to a Windows Network 15 8 1 4 2 2 Adding a User with Network Access Rights 15 8 1 4 2 3 Specifying the Network Primary Domain Controller IP Address 15 9 1 4 2 4 Logging On to the Windows Domain or Workgroup epa dt 15 10 1 4 2 5 Mapping a Windows Network Drive 15 10 1 4 3 Logging On to Windows Automatically 15 11 1 4 3 1 Automatically Logging On to Windows Using NetBIOS 15 11 1 5 Setting Up a Remote Windows Computer for a Backup 15 12 151 Windows NT 2000 0r XP correccion 15 12 1 5 1 1 Setting Up an NT 2000 or XP Wor
34. NOTICE Note that when converting this document from its original format to a pdf file some minor font and format changes may occur When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts may be substituted and your individual printer may not have the capability to print the document correctly UNIVERGE 0 8000 Unified Messaging System Installation Manual NWA 034058 001 Issue 3 0 NEC Infrontia Inc Active Voice Division NEC Unified Solutions Inc reserves the right to change the specifications functions or features at any time without notice NEC Unified Solutions Inc has prepared this document for use by its employees and customers The information contained herein is the property of NEC Unified Solutions Inc and shall not be reproduced without prior written approval of NEC Unified Solutions Inc Windows and Microsoft are registered trademarks of Microsoft Corporation Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated Lotus is a register trademark of International Business Machines Corporation in the United States other countries or both GroupWise is a registered trademark of Novell Inc Sun Java Runtime Environment is a trademark of Sun Microsystems Inc All other brand names and product names referenced in this document are trademarks or registered tradema
35. OO While holding the Load button turn on Chassis power Continue to hold the Load button for 20 seconds Release the Load button 3 2 Reset CD VMO00 APSU To reset the CD VMOO perform the following operation 1 While the voice mail is running hold the Load button for more than three seconds Hardware UM8000 SECTION 4 Installation Manual LED INDICATIONS The following table describes the LED indicators Issue 3 0 Table 6 1 LED Indicators LED ID Color s Description Indication Off Power off On Reset Active Green Slow Flash Board is running but not in sync with the chassis yet Fast Flash Board is in sync with chassis and operating normally Off Power off or idle On Reset Busy Red Indicates how many ports on the Flash VM card are currently in use Faster flash rates indicate heavier use Off Power off Solid Red Green Reset Yellow Application Red Green Flashing Green OS is running application not started Solid Green Application running Solid Red Application problem C tFlash Indicates read write activity on the as On CampactFlash card controlled by Card Activity the IDE controller Issue 3 0 UM8000 SECTION 5 CONNECTORS The following sections go into detail on each of the user interfaces 5 1 RS 232 Interface An RS 232 interface is provided as a debug port to the CPU The AMD Geod
36. Online Help Files 3 22 Third Party DocumemaliOn uui adrian cee Chapter 2 WinSCP and PuTTY Section 1 aecenas d ________ MM MEME Section 2 TOME sa ticdu eet eel sb Sede el ia dei AMENS o 0c bo obiil tee 22 Mang WINSCP PU I nu Installation Manual Issue 3 0 Section 3 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 1 UMB8000 22 2 Using qam URS 2 4 UE LU 2 4 emet eiue 2 4 2e SSI FUTT ER PO SPHERE DH DU ap ECHO d lon 2 5 me KH Dd rudeness 2 6 Chapter 3 The Web Administration Console 3 1 1 1 Supported Internet Browsers 3 1 12 Configuring Internet Explorer ccd eee 3 1 Starting UM8000 Tor the First TIME 2 see erepti dada desee ennenen 3 2 Logging On to the Web Administration Console 3 12 wl Legno 3 12 a2 Legga O M 3 12 Web Administration Console 5 3 13 Web Administration Console ICONS 3 14 Web Administration Console Main 3 14 Chapter 4 System Components
37. R The program extracts the PKZIP EXE utility to the E archive directory Enter cd backup ENTER To compress the backup file enter archive pkzip add dir current E backup zip ENTER Where backup zip is the name of the compress file This completes the local backup and compression process Transferring Backup Files After completing a local backup and compressing the backup files transfer the files from the OS 2 voice messaging system to another computer for temporary storage There are two methods for transferring the files g g FTP connection The UM8000 system is set up for networking CoSession The OS 2 voice messaging system is connected to a remote computer using a direct connect null modem cable Database Migration UM8000 Installation Manual 1 2 3 Issue 3 0 Using FTP to Transfer Files An FTP connection requires a network connection to a Windows computer Set up the OS 2 voice messaging FTP server before transferring the files 1 2 3 1 1 2 3 2 Setting Up the OS 2 FTP Server To set up the OS 2 FTP server 1 Use CoSession to connect to the OS 2 voice messaging system At the OS 2 command prompt enter c ENTER Enter cd mptn etc ENTER Open a text editor Enter e TRUSERS ENTER NOTE amp The file name must be TRUSERS without a file extension This command creates a new file TRUSERS and opens the text editor Enter the following lines in
38. Reader WinSCP PuTTY language archives system HVM and Sun Java Runtime Environment JRE o lt 3 0 8000 Visual Messaging Application Resource Disc Contains the Visual Messaging applications enabling subscribers to use desktop workstations to access and manage voice messages in various ways Everything needed to support Visual Messaging is pre installed on the voice messaging system The Visual Messaging applications must also be installed on each client workstation For information about installing and configuring Visual Messaging see the Visual Messaging Installation Guide Installation Manual 4 1 Issue 3 0 1 3 UM8000 Remote maintenance software and voice messaging system applications must be installed on a remote computer to support remote maintenance An internal or external USB DVD ROM drive is required to read the DVD text to speech and language packs User supplied Components In addition to the above components you also need some or all the following user supplied items Network cable m A standard CAT 5 network cable for LAN connections m A crossover network cable for a direction connection to another computer Monitor optional Connecting a monitor directly to the CD VMOO enables you to observe the boot process USB keyboard compatible with Linux optional Connecting a keyboard and monitor directly to the UM8000 blade enables yo
39. This code is used for Centrex Transfer using Digital voice mail ports If this code starts with then 45 01 05 must be set to O Off 14 01 22 Basic Trunk Data Setup Caller ID to Voice Mail 14 02 10 Analog Trunk Data Setup Caller ID 15 02 08 Message Waiting LED Color 11 12 42 15 02 26 dad Telephone Basic Data Setup MSG Key Operation Single Line Telephone Basic Data Setup SLT Signaling Type set all Voice Mail ports to 0 DP Single Line Telephone Basic Data Setup Terminal Type set all Voice Mail ports to Special Single Line Telephone Basic Data Setup Caller ID Function 15 03 09 for External Module 15 07 01 Programmable Function Keys 16 01 01 Department Name Enhanced Hunt Type Department Group Assignment for Extensions put all Voice X Mail ports in Group Number used in 11 07 01 and assign priorities When setting up hunt group priorities the VM ports must be assigned as port 1 priority 1 port 2 priority 2 and so on Failure to do this will cause the VM to answer but no audio will be heard System Options for Multiline Telephones Disconnect bci E dc NR NN Supervision 7 2 Setting Up Integration SV8100 UM8000 Issue 3 0 Program Item Description Required Dial Preview if screening a message using the Live Monitor 20 08 05 feature and the user dials any digit the screening will stop if this is enabled for that phones class of service Call Queuing turn of
40. User name and Password NOTE gt The IP address for the voice mail is assigned in chassis programming 10 55 xx At default this address is 172 16 1 xxx where is the slot where the CD VM00 is installed Slot 1 is 100 slot 2 is 101 slot 5 is 104 and so on The user name admin and password voicemail 4 Click SAVE to save the login information for future sessions 5 Click LOGIN A potential security breach message might appear click YES The WinSCP console appears Installation Manual 2 3 Issue 3 0 SECTION 3 UM8000 2 2 2 Using PuTTY from WinSCP This procedure assumes that PuTTY is installed Refer to Section 3 1 Installing PuTTY 1 In WinSCP click Commands gt Open in PuTTY When the first connection is made a PuTTY security alert appears The alert does not appear in subsequent connections Click Yes The PuTTY window appears with a password prompt 2 the admin password voicemail When a connection is established the Maintenance menu appears To use PuTTY without WinSCP refer to Section 3 PuTTY PUTTY 3 1 Installing PuTTY After configuring the TCP IP settings run a PuTTY SSH client on the remote computer to connect to the voice board and complete the software configuration NOTE amp Only PuTTY WinSCP SSH clients are supported The following procedures assume that PuTTY will be installed on a computer running the Windows XP operating syste
41. WinSCP and PuTTY A SECTION 1 OVERVIEW WinSCP file transfer and PuTTY SSH utility are open source programs that have been tested and approved for use with the voice messaging system These programs can be downloaded from the Internet or they can be installed from the Support disc SECTION 2 WINSCP 2 4 Installing WinSCP z 5 o 0 tb 5 0 5 lt The following procedure provides instructions for installing the WinSCP Client 1 Insert the Support disc into the disk drive The Autostart page appears 2 Using Windows Explorer browse to the Utilities RemoteAccess WinSCP directory 3 Double click winscp382setupintl2 exe to start the WinSCP installation A security alert message appears 4 Click RUN The Select Setup Language page appears 5 Choose the appropriate language from the drop down list then click OK The Welcome to WinSCP Setup Wizard appears 6 Click Next Installation Manual 2 1 Issue 3 0 10 11 12 13 14 UM8000 On the License Agreement page click Next Accept the default installation path or type a new path then click Next The Select components page appears Accept the default components If appropriate choose a language for translation then click Next Accept the default Start Menu folder name or type a new name then click Next The Select Additional Tasks page appears Accept the default additional task settings then click Next The
42. a shared Windows network drive 1 Manual The utility backs up the selected components immediately to either the voice mail drive or a shared Windows network drive SECTION 2 BACKING UP AND RESTORING UM8000 MAIL DATABASE Backups can be done manually or daily They are saved with the entered file name in zip format You can choose to save the backup on the voice mail hard drive a USB drive or a Windows shared folder CAUTION amp fa USB memory stick drive will be used for backup storage connect it before starting the backup 0 D 5 D A 2 2 ha P 5 c o Backups to the hard drive are stored on the voice mail and can be downloaded Backups to a USB drive are stored on the USB drive Backups to a Windows Shared Folder are not stored on the voice mail Installation Manual 14 1 Issue 3 0 UM8000 2 4 Backing Up the UM8000 2 1 1 Performing a Manual Backup For a manual backup perform the following steps 1 Log into the Web Admin Console WAC 2 Goto System Backup and Restore Backup 3 Under Manual backup if the messages should be included in the backup check the Include messages in backup box 4 Choose the drive from the Backup Destination pull down menu If backing up to the Hard Drive on the support PC choose Hard Drive If backing up to a USB drive the drive shows up as an option with the name of the drive manufacturer For example i
43. amount of UM8000 Multi Language Command Code First Data Second Data EE1 First Data 47 Where AA Unit BB Slot 047 Multi Language Second Data 000 999 Amount of Language license loaded in the SV8300 to enable in the UM8000 Setting Up Integration SV8300 UM8000 Issue 3 0 4 Set the licensed amount of UM8000 Hospitality Languages Command Code 1 First Data First Data 48 Where AA Unit BB Slot 048 Hospitality Languages Second Data Second Data 000 999 Amount of Hospitality Languages license loaded in the SV8300 to enable in the UM8000 SECTION 3 SETTING UP KEYS Use the phone system programming interface either a CAT phone or a SV8300 PCPro to enter the phone system programming commands 3 1 Enabling Soft Key Call Screening Enable soft key call screening systemwide Command Code 08 First Data 715 Second Data 0 3 2 Enabling the Voice Messaging Ports for Soft Keys Enable all voice messaging ports for soft keys Command Code 1337 First Data XXX Where xxx is the voice messaging port extension number Second Data 0 NOTE Repeat this command for each voice messaging extension on the UM8000 blade Installation Manual 8 9 Issue 3 0 SECTION 4 UM8000 SETTING UP LIVE RECORD A subscriber can record phone conversations using their phone or using ViewMail To record conversations using ViewMail a bar
44. ance menu closes and a command line interface appears Select one of the following options Option 1 is the default 1 Detect PBXKSU switch provided tones 2 Detect central office CO tones 3 Exit this application Press ENTER The GTD application starts Updating UM8000 UM8000 Issue 3 0 SECTION 5 APPLYING PATCHES HOT FIXES OR UPDATES Updating the voice messaging system might include a full version update a hot fix a patch or other similar change Use the Maintenance menu to apply updates to the voice messaging system Voice messaging software updates are available for download at the Active Voice Support FTP site When an update is available for download the Active Voice Support team sends notifications out with the URL and log on information To update the voice messaging software use the following procedure 1 B 10 11 Installation Manual Download the update file to the opt vmail var update directory CAUTION gt only file located in the opt vmail var update directory should be the current update All other files must be deleted Start PuTTY Log on as admin Type the password voicemail The Main menu appears Choose 2 Maintenance then press ENTER The Maintenance menu appears Choose 1 System update then press ENTER An alert message appears The voice messaging software must be stopped to perform this action Would you like to stop the voice messaging
45. anization LICENSEE for the NEC software solution SOFTWARE and hardware product and collectively the PRODUCI By installing copying or otherwise using the PRODUCT LICENSEE accepts and agrees to comply with each term and condition of this AGREEMENT If LICENSEE does not so agree LICENSEE may not install copy or use the PRODUCT and must promptly return the PRODUCT to NEC or the NEC authorized reseller within ten 10 days from the date of purchase Upon LICENSEE S breach of the terms cf this AGREEMENT chis AGREEMENT shall automatically terminate and all licensed rights granted will immediately cease to exist without requirement of notice from NEC In such event LICENSEE must immediately destroy the SOFTWARE and all copies thereof or return the same to NEC HARDWARE which has been purchased need not be returned but may not be used in connection with the SOFTWARE in such event Such termination shall neither be NEC s sole nor exclusive remedy for such breach 1 OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS NEC and its suppliers shall retain sole and exclusive ownership of the SOFTWARE and all intellectual property and or proprietary rights related to or embodied therein NEC reserves all rights not expressly granted to LICENSEE in Section 2 below and no license or rights are granted by implication estoppel otherwise LICENSEE may remove from add to or alter any cf the trademarks trade names logos p
46. ata XXX Where lt xxx gt is the subscriber s extension number 3 Assign live record line key functions Command Code 9000 First Data XXX yyy Where lt xxx gt is the subscriber s extension number and lt yyy gt is the line key Second Data F1091 Where F1091 Record 4 Enable automatic live record for the extension if the subscriber wants it Command Code 1323 First Data XXX Where lt xxx gt is the subscriber s extension number Second Data 0 Where 0 enables automatic live record for the extension and 1 disables automatic live record for the extension 4 3 Configuring Live Record on UM8000 By default live record is disabled for subscribers in the default subscriber template and the maximum recording time for live record is 300 seconds or five minutes Use the following procedure to change the default settings 1 Log on to the Web administration console then go to Subscribers Subscriber Template Live Record 2 Select Enable live record 8 12 Setting Up Integration SV8300 UM8000 Issue 3 0 3 In the Maximum record time field specify the recording time in seconds 4 Click Save 5 f necessary enable live record for any previously existing subscribers The template change only affects new subscribers added to the messaging system SECTION 5 SETTING UP LIVE MONITOR Subscribers can listen to a message as it is being recorded in their mailbox by using the live monitor feature To monitor messages usi
47. atent or copyright notices or proprietary markings or legends in the SOFTWARE 2 GRANT OF LICENSE Subject to the terms and conditions of this AGREEMENT NEC grants LICENSEE a personal internal non transferable except as set forth below non exclusive license to install and use the SOFTWARE only a in object code form b as embedded in and or in connection with the HARDWARE c in accordance with the documentation d for LICENSEE s own internal business purposes and not as a service Dedinel Accept Done Local intranet 100 Figure 9 2 Third Party Software License Agreement Installation Manual Issue 3 0 UM8000 6 Choose the phone system where the voice mail is to be installed Univerge UM8000 Windows Internet Explorer Wek GO gt hetesi7192 166 0 17 adminisetup setunswtch pho m certificate 4 x Edt Favortes Tools Hep Fx m ccm Qus A Integration options cannot be changed during system setup Congratulations on purchasing the Univerge UM8000 Unified Messaging solution from NEC Switch None None Integration options WEB 578100 SV8300 Cygnus gt VMIP SV8300 Save Done Local intranet R10 Figure 9 3 UM8000 Switch Information Configuring UM8000 UM8000 Issue 3 0 Univerge 048000
48. ation General System Settings Languages Public Messages Recordings Contacts Calls Answered Access Numbers Message Sorting E mail Settings E mail Message Template Schedules Holidays Licensing Extension Remapping Trunk Mapping w Switch amp Export Port Status Server Control Stat Stop DE E Viewthe startup log file Univerge 8000 Version 11 0 1 8 8 2005 2008 NEC Corporation Legal E Error on page Local intranet Figure 3 9 Server Control Start Icon Installation Manual Issue 3 0 SECTION 3 UM8000 LOGGING ON TO THE WEB ADMINISTRATION CONSOLE Use the following procedure to start the Web Administration Console amp The time and date on the phone system and support PC must match in order to log into Web Administration Console 3 1 Logging In Ts 2 Make sure the voice messaging system is running Start the Internet browser and click File Open The Open dialog box appears Type the Web Administration Console URL http lt IP address gt admin Where IP address gt is the voice messaging system server IP address The IP address for the voice mail is assigned in chassis programming 10 55 xx At default this address is 172 16 1 xxx where xxx varies depending on the slot in which the CD VMOO is installed Starting with slot 1 this is 100 slot 2 is 101 slot 5 is 104 and so on Click OK Type a system manager ID in the User field
49. challenge and a secret shared between client and server e g a password The client returns the 24 byte result of the computation In fact in NTLMv1 two computations are made using two different shared secrets and two 24 byte results are returned The server verifies that the client has computed the correct result and from this infers possession of the secret and hence the identity of the client LOGIN The LOGIN mechanism is a non standard mechanism and is similar to the PLAIN mechanism except that LOGIN lacks the support for authorization identities E mail Integration UM8000 Issue 3 0 SECTION 3 E MAIL INTEGRATION SET UP The following steps are required to set up the e mail integration 1 Configure the voice messaging system server Set up the information for the outgoing e mail server connected to the voice messaging system Configure the e mail server The e mail server must be configured to properly integrate with the voice messaging system The e mail administrator is required to configure the e mail server Refer to the appropriate e mail server documentation to configure the e mail server Set up subscribers After the e mail server and the voice messaging system are configured configure subscriber mailboxes to access e mail SECTION 4 CONFIGURING THE E MAIL SERVERS The e mail server must have SMTP POP3 and IMAP enabled to use the e mail integration To enable SMTP and IMAP refer to
50. command prompt and enter e c startit cmd ENTER Go to the beginning of the file and insert the following command lines If you are not using a domain insert everything except d domain logon lt userid gt p lt passwora gt Id domain ENTER net use h lt server gt lt share gt ENTER Use the correct values in place of lt user7a gt and lt passwora gt server is the Windows computer lt share gt is the Windows directory share name Save the file then exit the text editor Shut down the OS 2 voice messaging system blade by moving the shutdown switch to SHUTDOWN After the system has fully shut down move the shutdown switch back to RUN then press the reset button to restart the system 15 11 Issue 3 0 15 12 1 5 UM8000 Setting Up a Remote Windows Computer for a Backup When creating a back up of the OS 2 voice messaging system set up a Windows computer without a Windows network domain To set up this configuration follow the applicable set of procedures on the following pages For more detailed instructions ask your network administrator or refer to the Windows network documentation 1 5 1 Windows NT 2000 or XP Setup To configure Windows 2000 Windows NT or Windows XP for remote backup perform the following procedure 1 5 1 1 Setting Up an NT 2000 or XP Workgroup 1 6 Log on to the Windows NT or 2000 computer with administration access rights
51. computer Close all files shut down all applications and restart the computer USING VISUAL MESSAGING APPLICATIONS WITH WANS AND THE INTERNET Visual Messaging clients or workstations can use TCP IP to run Visual Messaging applications over the Internet or a wide area network WAN The following conditions are required to establish a TCP IP connection between a remote workstation and the voice messaging system L remote workstation is connected to the voice messaging system through a WAN dial up Internet service or dedicated Internet connection L TheLAN administrator has configured the network to enable remote connections Setting Up Visual Messaging Workstations UM8000 Issue 3 0 After these conditions are met the remote workstation can access the voice messaging system To connect remotely to the voice messaging system 1 From the remote workstation connect to the WAN or ISP using TCP IP as the network protocol 2 After the connection between the workstation and host is established open the desired Visual Messaging application Installation Manual 11 5 Issue 3 0 UM8000 THIS PAGE INTENTIONALLY LEFT BLANK 11 6 Setting Up Visual Messaging Workstations E mail Integration SECTION 1 SECTION 2 Installation Manual OVERVIEW This chapter explains how to set up e mail integration for the voice messaging system and how to set up e mail features for subscribers Subscribers can use text to s
52. confirm you want the messages restored with the database Go to Server Control 8 Choose to start the server 2 2 3 Deleting a Stored Database Backup To delete a stored database backup perform the following steps 1 Log into the Web Admin Console WAC Go to System Backup and Restore Restore In the Action pull down menu choose Delete US Confirm you want to delete the backup file 14 4 Backing up and Restoring UM8000 UM8000 Installation Manual 2 2 4 Issue 3 0 Viewing Notes for a Stored Database Backup To view notes for a stored database backup perform the following steps 1 C Log into the Web Admin Console WAC Go to System Backup and Restore Restore In the Action pull down menu choose View backup note The note shows as a pop up window After reading the note click OK to close the window 14 5 Issue 3 0 UM8000 5 14 6 Backing up and Restoring UM8000 Database Migration SECTION 1 Installation Manual MIGRATING FROM OS 2 1 1 1 2 About Migration UM8000 supports migration from previous products This chapter describes the steps required to migrate data from DOS OS 2 and Linux based voice messaging systems to the UM8000 Mail Migration of most existing data from OS 2 voice messaging system to a new UM8000 system is possible The data includes the system configuration settings subscriber accounts groups transaction boxes inte
53. connector Issue 3 0 UM8000 THIS PAGE INTENTIONALLY LEFT BLANK 6 10 Hardware Setting Up Integration SV8100 SECTION 1 SECTION 2 SECTION 3 Installation Manual OVERVIEW This chapter describes setup and programming for integrating the SV8100 telephone system and the voice messaging system SETTING UP INTEGRATION Extensions must be installed and set up for each voice messaging port 1 Hunt groups trunk routing and call overflow must be programmed so that the proper calls are routed to the voice messaging system 1 Test the voice messaging system extensions for the integration Confirm that the voice messaging extensions are configured properly to integrate with the voice server Learn the telephone system tones if necessary Use the Global Tone Detect utility to configure the voice server to recognize the system tones CONFIGURING INTEGRATION Additional voice messaging system features are set up on the Administration Console screens Easy Message Access Identified Subscriber Messaging 1 Trunk Mapping for Transaction Boxes o 5 3 E o lt e w Issue 3 0 UM8000 SECTION 4 PROGRAMMING 41 Basic Configuration DTMF and Dial Tone Circuit Setup oe 11 07 01 Department Group Pilot Numbers choose Department X Group and define Pilot Number Service Code Setup for Service Access Flash on Trunk Lines
54. ct Exit the BRU Host and BRU Remote then click OK 17 Enter to disconnect and exit the BRU Remote session Compressing the Backup Data After the backup is complete the backup files must be compressed to the proper format for migration to UM8000 2 2 2 1 Compressing the DOS Voice Messaging System Backup Data This procedure assumes that the WinZip compression application is installed CAUTION If a different file compression program is installed the backup data must be compressed from the top of the backup directory with the subdirectory structure intact On the Windows taskbar click Start Programs WinZip WinZip Click File New Archive The New Archive window appears On the New Archive window choose a location for the compressed file Type a name for the compressed data file For example type C temp backup zip Click OK The Add dialog box appears Database Migration UM8000 Installation Manual 2 2 3 Issue 3 0 In the Add dialog box a Browse to the directory where the DOS backup files are located For example C Backup In the Folders section check the Include subfolders check box CAUTION gt This option must be selected or the migration fails Click Add with wildcards WinZip starts compressing the backup files When WinZip finishes compressing the files a list of the compressed files appears Click File Exit to exit WinZip Next st
55. d Data XXX Where xxx is the UCD pilot extension number Enabling the Automated Attendant To use the voice messaging system as an automated attendant program the phone system to send external calls to the UCD pilot master extension Setting Up Call Forward on Busy or Ring No Answer To forward calls to the messaging system on busy or ring no answer program the individual extensions to forward calls to the UCD pilot master extension To avoid creating a call forwarding conflict between the phone system and the messaging system see About feature compatibility Enabling Busy Greetings 1 Log on to the Web administration console then go to Subscribers gt Subscriber Template gt Greetings 2 Select Enable busy greeting 3 Click Save Issue 3 0 2 8 2 9 2 10 2 11 UM8000 Enabling Easy Message Access Easy message access also called direct message retrieval is a feature that lets subscribers sign in quickly to the messaging system when dialing from their own extension With this feature enabled a subscriber who dials the messaging system is immediately asked to enter a security code without having to enter a personal ID Easy message access is enabled by default for all subscribers However this feature can be enhanced by configuring a line key on each subscriber s phone that can be pressed to dial the messaging system automatically To do this program the phone system to alloca
56. d access to the system and loss of data Setting Up the System Overview The following summary includes the major steps required to install a new UMB8000 system Detailed procedures are provided in the following chapters 1 Verify that the installation and site requirements are met Refer to Section 2 1 Site Recommendations on page 4 3 in this chapter Install the voice blade This step is only required if you are replacing an existing voice blade Refer to Chapter 6 Hardware Establish a connection to the phone system Issue 3 0 UM8000 Set up the phone system Refer to Chapter 13 Section 3 1 Configuring TCP IP on page 13 3 and Chapter 3 Section 1 2 Configuring Internet Explorer on page 3 1 Set up the UM8000 software Refer to Chapter 9 Section 5 Setting Up the UM8000 Software on page 9 12 Set up remote maintenance Refer to Chapter 13 Remote Maintenance Set up optional features For information on E mail integration refer to Chapter 12 E mail Integration For information about installing and configuring Visual Messaging refer to the Visual Messaging Installation Guide Optionally Q Upgrade version Migrate OS 2 system Migrate DOS system Backup the voice messaging data For information refer to Chapter 14 Backing up and Restoring UM8000 System Components Starting and Stopping the Voice Messaging Software SECTION 1 SECTION 2 Installation Manual and System OVERVIEW Stop an
57. d by the e mail server Enter the user name Enter a password In the Global e mail field enter the common e mail address used for all outgoing e mail In the Display name field enter the common display name used for all outgoing e mail Click the Save icon The voice messaging system e mail configuration is complete 5 2 Configuring the E mail Notification Template 1 2 Installation Manual Start the Web administration console Under System click Configuration E mail message template The e mail message template page appears 12 5 Issue 3 0 UM8000 3 The default language is automatically selected in the Language field Select the a different language from the drop down list 4 the Notification type field select the default notification type e Voice notification e Fax notification e Message copy Forward voice e Forward fax Forward fax with voice e Reply voice e Reply fax e IM 5 Construct the notification template as needed The tags below can be used to insert information that the voice mail system dynamically determines for each message senderName senderPhone senderAccount messageTimestamp messageDuration messageSize messageFlag voicemailURL subscriberName subscriberExtension notificationType 6 Click the Save icon T Click Preview Sender s name Sender s phone Sender s account only available if configur
58. d start the voice messaging software using the Web Administration Console Some procedures require stopping the voice messaging software Other procedures require stopping and restarting the voice messaging software to apply configuration changes Whatever the reason use the following procedure to stop or start the voice messaging software STOPPING STARTING USING THE WEB ADMINISTRATION CONSOLE To start or stop the voice messaging software using the Web Administration Console perform the following procedure 1 Logon to the Web Administration Console 2 Click Server Control 3 Click Stop to stop the voice messaging software or Start to start the voice messaging software NOTE Thevoice messaging software might take a few minutes to shut down completely C o 9 9 5 2 5 gt gt lt Q 9 7 0 e 5 gt 5 Q o lt d 3 Issue 3 0 UM8000 THIS PAGE INTENTIONALLY LEFT BLANK 5 2 Starting and Stopping the Voice Messaging Software and System Hardware SECTION 1 Installation Manual CD VMO00 BLADE VOICE MAIL AND SERVER 1 1 1 2 Description The CD VMOO blade is a complete self contained unit that plugs directly into the UM8000 telephone system This blade is a PC platform that contains data storage for voice recording and application software supporting a maximum of 16 por
59. e OS 2 voice messaging system TCP IP address Configuring NetBIOS over TCP IP Configure TCP IP and specify a Windows network domain name If a domain does not exist use the procedure described in Section 1 5 Setting Up a Remote Windows Computer for a Backup on page 15 12 in this chapter For a network backup using NetBIOS over TCP IP set up the system to log on to the network After installing network protocols refer to Section 1 4 2 Setting Up an OS 2 Voice Messaging System to Log On to a Network on page 15 8 in this chapter Finally set up a Windows computer to share a drive with the OS 2 voice messaging system Refer to Section 1 5 Setting Up a Remote Windows Computer for a Backup on page 15 12 in this chapter NOTE amp Setup the Windows system as a workgroup environment with a unique TCP IP address 15 5 Issue 3 0 15 6 1 4 1 1 UM8000 Installing Network Protocols for a NetBIOS Backup 1 Log on to the OS 2 voice messaging system The Banner page appears 2 Press ESC on the Banner page and follow the system prompts 3 Start an OS 2 command prompt 4 On the OS 2 command prompt enter f ENTER 5 Enter cd ENTER 6 Enter setup ENTER T Enter y to proceed with the voice messaging system set up utility 8 On the Choose Setup Type menu enter 2 to select Configure System then ENTER 9 Press OK to confirm that the voice messaging system is installed on drive E 1
60. e companion chip CS5536 provides a serial port interface The CS5536 is connected to an Intersil Harris HIN202ECBN or equivalent RS 232 transceiver providing DTE interface 1 with the following signals TD RD DSR DTR and GND The CD VMOO uses the same 6 pin modular jack as the DSX system standard telephone line cord is used as the RS 232 cable A 089 to 6 pin modular adapter is used on the device end of the cable Refer to Figure 6 5 CD VMOO DB9 to 6 Pin Modular RS 232 Adapter on page 6 6 The pin connections of RS 232 signal pairs are symmetrical around the center line of the 6 pin modular connector This signal layout permits the construction of a null serial cable by simply reversing one of the modular connectors on the serial cable line cord RJ11 Jack 6 pin 6 conductor 123456 L DB9 Female Front View 5 2090 9 8 7 6 RJ11 DBS DTR 1 B DSR 2 wg RXD 3 5 GND GND 4 NC RXD 5 2 TXD DSR 6 1 DTR Figure 6 5 CD VM00 to 6 Pin Modular RS 232 Adapter 6 6 Hardware UM8000 Issue 3 0 The cable used for a PC type DTE connection is a standard line cord shown in Figure 6 6 CD VMOO RS 232 Serial Cable DTE on page 6 7 RS 232 Serial Cable DTE 6 pin Cable 6 pin 1 6 2 Black 5 3 Red 4 4 Gren 3 5 Yelow 2 6 1 Figure 6 6 CD VM00 RS 232 Serial Cable DTE The connection for a
61. e 3 0 SECTION 4 10 4 UM8000 SPECIFYING STATION NUMBERS FOR VIEWCALL PLUS For ViewCall Plus to work correctly the telephone system station numbers must be entered into the voice messaging system To specify station numbers in the voice messaging system 1 On the UM800 Mail Administration web console select System Switch Switch Extensions 2 In the Station Number boxes enter the appropriate voice mail station 3 Click Save icon to write data Setting Up Visual Messaging Integration Setting Up Visual Messaging Workstations SECTION 1 Installation Manual VISUAL MESSAGING WORKSTATION OVERVIEW This chapter provides instructions for installing and setting up Visual Messaging software on desktop workstations 11 Workstation Requirements One of the following operating systems Microsoft Windows o Microsoft Windows 2000 Microsoft Vista 32 bit 10 MB of free hard disk space amp The UM8000 Mail Visual Messaging clients are not compatible with Windows 95 98 or NT 1 2 Setup Steps 1 Setup the TCP IP network protocol on the Visual Messaging workstations Refer to Section 2 Setting up the TCP IP Network Protocol on page 11 2 2 Install and set up Visual Messaging on the workstations o c 5 c 5 lt D D gt 5 5 en 5 11 1 Issue 3 0 SECTION 2 SECTION 3 11 2 UM8000 SETTING UP THE TCP IP
62. e appropriate Share name If sharing drive C do not use the default C setting Instead select New Share and create a new sharing profile Click Permissions click Everyone then click Remove In the Permissions dialog box click Add then add the Guest or the new user account set up in the previous procedure Set up the read write privileges for the user account then click Apply SECTION 2 MIGRATING FROM A DOS VoicE MESSAGING SYSTEM 2 1 Installation Manual About Migration UMB8000 supports migration from previous products This chapter describes the steps required to migrate data from a DOS voice messaging system to You can migrate most existing data from a DOS voice messaging system into a new UM8000 system This includes the system database system configuration settings subscriber accounts groups transaction boxes and interview boxes and all messages voice names and greetings Customized prompts cannot be migrated 15 13 Issue 3 0 15 14 2 2 2 1 1 UM8000 Migration Setup Steps Migrating from DOS to Linux requires the following steps Complete instructions for each step are included in this chapter 1 Back up and compress the a DOS voice messaging system data Refer to Section 2 2 Backing Up a DOS Voice Messaging System on page 15 14 in this chapter Transfer compressed back up data to a support computer Remove the a DOS voice messaging system blade Install the UM8000 blade
63. e pages to add and view locations within a voice messaging network The network pages are only available if the optional networking package is installed System Use these pages to set general information about the voice messaging system such as site contact information message storage and playback settings system prompts schedules port settings and phone system integration Port Status Use this page to view the current activity and status of each port or incoming phone line The port status information appears in a new window Server Control Use this page to start or stop the voice messaging software Issue 3 0 UM8000 THIS PAGE INTENTIONALLY LEFT BLANK 3 16 The Web Administration Console System Components SECTION 1 OVERVIEW Read this chapter before starting the installation This chapter provides preliminary information and guidelines that help you during the installation 11 System Components The components listed are included as part of the voice messaging system Gather the information tools and hardware listed in this chapter before starting the system configuration 1 2 NEC supplied Components Verify that all the following components were shipped with the system If any of these items is missing contact your sales representative UM8000 Blade UM8000 CF Drive 8000 Support Disc Contains the UM8000 documentation in PDF format System management help Adobe Acrobat
64. ec 11 1 Section 2 Setting up the TCP IP Network 11 2 Section 3 Setting up TCP IP for Windows ODD aiam dodi aad adonde 11 2 Section 4 Soa up TCP IP Tor Windows once 11 3 Section5 Testing the TCP IP Setup iecore dene trop rri de dL Ee 11 4 Section 6 Using Visual Messaging Applications with WANs and the Internet 11 4 Chapter 12 E mail Integration Section 1 joo TEH aaaa 12 1 Section 2 apis eR M 12 1 POCOS RR 12 1 2 2 Subscriber E mail Authentication Protocols 12 2 vi Table of Contents UM8000 Section 3 Section 4 Section 5 Section 6 Section 1 Section 2 Section 3 Issue 3 0 E mail integration QAI 12 3 Configuring the E mail 22 12 3 41 Setting the E mail Server Configuration 12 3 4 2 Converting Existing Domino E mail Files for Users 12 4 421 UConverung Existing PIER 12 4 Configuring the Voice Messaging 2 22222 12 5 5 1 Configuring the Voice Messaging System for E mail Integration 12 5 5 2 Configuring the
65. ector The VESA standard pin out shall be used Per the VESA standard 5V is required to be supplied to the connector in order to support the DDC 12C communication channel to the monitor only when the monitor is in sleep mode When the monitor is not in sleep mode 5V is provided by the monitor power source On the APSU 5V shall be provided to the VGA connector in a manner where it can be removed from the connector via component depopulation to reduce current draw on the 5V power supply should this feature not be needed 10 BASE T 100 BASE TX Ethernet Interface The APSU card provides a 10 100 Ethernet interface through an RJ 45 connector Some possible uses for the Ethernet port are the following WUnified Messaging Email Software Update Application Configuration Text to Speech and Speech Recognition using an external server Network Attached Storage NAS The Via VT6107 Ethernet controller shall be used It interfaces to the CPU over a 33 MHz PCI bus and connects directly to an Ethernet RJ 45 connector with built in magnetic and LEDs The RJ 45 connector pin out is shown in Table 6 2 Ethernet Connector Pin Out on page 6 9 Hardware UM8000 Installation Manual Issue 3 0 Table 6 2 Ethernet Connector Pin Out View Pin No Signal Note PIN1 PIN8 1 Rx NC NC Rx NC o om a AJOJN NC 10BASE T 100BASE TX port RJ 45
66. ed Messaging solution from NEC NEC Unified Solutions Inc Software License and hardware sale agreement This End User License and Hardware Sales Agreement AGREEMENT is a binding legally enforceable contract between NEC Unified Solutions Inc NEC and you and or your organization LICENSEE for the NEC software solution SOFTWARE and hardware product HARDWARE and collectively the PRODUCT By installing copying or otherwise using the PRODUCT LICENSEE accepts and agrees to comply with each term and condition of this AGREEMENT If LICENSEE does not so agree LICENSEE may not install copy or use the PRODUCT and must promptly return the PRODUCT to NEC or the NEC authorized reseller within ten 10 days from the date of purchase Upon LICENSEE S breach of the terms of this AGREEMENT this AGREEMENT shall automatically terminate and all licensed rights granted will immediately cease to exist without requirement of notice from NEC In such event LICENSEE must immediately destroy the SOFTWARE and all copies thereof or return the same to NEC HARDWARE which has been purchased need not be returned but may not be used in connection with the SOFTWARE in such event Such termination shall neither be NEC s sole nor exclusive remedy for such breach 1 OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS NEC and its suppliers shall retain sole and exclusive ownership of the SOFTWARE and all intellectual property and or proprietary rights re
67. ed in subscriber transfer screening options Message received timestamp on the messaging system Message length in seconds Message size in kilobytes Message Special flags Available message flags PRIVATE and URGENT URL of the messaging system Subscriber s name Subscriber s extension Message notification type Available notification types voice fax message copy forwarded voice forwarded fax forwarded fax with voice reply fax reply voice and IM The voice messaging system e mail configuration is complete 12 6 E mail Integration UM8000 Issue 3 0 Next step Configure subscriber template e mail settings Refer to Section 6 below SECTION 6 SETTING UP SUBSCRIBER MAILBOXES After configuring the voice messaging system server and the e mail server for e mail integration set up subscribers to access e mail messages using the phone 6 1 Setting Up the Default Subscriber Template Configure the subscriber template for access to e mail The subscriber template is used to pre configure new subscriber settings Any existing subscribers must be configured individually To set up the default subscriber template perform the following procedure 1 2 3 4 5 Installation Manual Start the voice messaging system Start the Web administration console Under Subscribers click Subscriber Template gt E Mail In the Server type field choose IMAP or POP3 In the Server name field enter the IP address
68. en 2 The Web Administration Console UM8000 Installation Manual Issue 3 0 To register the equipment at this time enter the registration information on the Product Registration Form screen The voice mail must have access to the internet for the registration to be successful You can also choose not to register at this time or to be reminded in seven days Univerge 048000 Windows Internet Explorer le GO hetesi7192 166 0 17 adminisetupluserReditration pho File Favorites Tools Help We 8 GBuniverge umeooo Certificate Error X o LI Gi Tools UNIVERGE UM8000 Congratulations on purchasing the Univerge UM8000 Unified Messaging solution from NEC p We are excited about your new purchase and hope that you will enjoy the benefits of the Univerge UM8000 Unified Messaging solution as much as we enjoyed making it To better serve you and receive updates about upcoming releases please take a moment to register your product with us Sincerely The NEC Unified Messaging Team Registration Serial number Fax number First name Address Last Titles City Site name State E mail address Zip Phone number Country INDICATES REQUIRED FIELD Register Dontremindme Remind me in 7 days Local intranet 100 Figure 3 7 Product Registration Form Issue 3 0 UM8000 9 You are now
69. ep Remove the DOS voice messaging blade from the phone system Transferring the Backup Data to UM8000 The following procedure assumes that a backup has been completed and the files compressed 2 2 3 1 Transferring the Backup Files 1 2 Log into the Web Administration Console Go to System Backup and restore Restore Use the browse icon to find the database to migrate on the support PC this can include mapped network drives Choose upload After uploading the database it appears in the local backup list 15 17 Issue 3 0 UM8000 2 3 Migrating the Backup Data to UM8000 Perform the following procedure to migrate the DOS data to the UM8000 database amp The migration cannot be completed if there is a user logged on to the UM8000 Web administration console Users must log off the Web administration console before migrating In the pull down menu for the uploaded database choose restore When prompted confirm database restore When the migration completes you will receive a message Go to Server Control Stop the voice messaging system B After the application stops choose to start the voice messaging system 15 18 Database Migration Updating 8000 SECTION 1 SECTION 2 Installation Manual OVERVIEW Updating the voice messaging system includes installing new languages installing additional ports applying patches or installing a new version of the s
70. ess followed by admin in the URL window For example 172 16 0 100 admin 3 Press ENTER Installation Manual e c 5 c e o Issue 3 0 UM8000 4 f prompted with a certificate warning accept the certificate and choose to continue to web page Then log into the WAC with the user name nec No password is required Univerge UM8000 Windows Internet Explorer ex 6 D LE https 4 192 168 0 17 admin Certificate Error 2 Edit View Favorites Tools XE d Suniverge dum Language English Remember me on this computer Done Local intranet 100 Figure 9 1 0 8000 Login 9 2 Configuring UM8000 UM8000 Issue 3 0 You are prompted to accept the third party software license agreement e Univerge UM8000 Windows Internet Explorer hitpsif192 168 Edit Favorites Tools univerge UNIVERGE 17 admin setupjacceptLicenses php 8 Certificate Error 9 X Congratulations on purchasing the Univerge UM8000 Unified Messaging solution from NEC NEC Unified Solutions Inc Software License and hardware sale agreement This End User License and Hardware Sales Agreement AGREEMENT is a binding legally enforceable contract between NEC Unified Solutions Inc and you and or your org
71. etwork Access Rights 1 15 8 On the voice messaging system go to an OS 2 command prompt Log on as an administrator by typing logon admin p admin ENTER Add a user with network access rights by typing net user lt userid gt password add ENTER where lt user7a gt and password are a valid user name and password on the Windows computer The userid and password must match the settings on the Windows computer Enter logoff then ENTER Database Migration UM8000 Installation Manual 1 4 2 3 Issue 3 0 Specifying the Network Primary Domain Controller IP Address 1 On the voice messaging system go to an OS 2 command prompt 2 Enter mpts then lt ENTER gt The Multi Protocol Transport Services application starts 3 In the Multi Protocol Transport Services dialog box click Configure 4 In the Configure dialog box click LAN Adapters and Protocols then click Configure The Adapter and Protocol Configuration dialog box appears 5 In Current Configuration click IBM OS 2 NetBIOS over TCP IP then click Edit 6 Click Broadcast list then click Configure 7 Make sure the IP address listed in the broadcast list is the correct IP address of the Primary Domain Controller PDC for the Windows domain Consult with your network administrator to determine the correct PDC IP address 8 Click OK to apply the change 9 Click Close to close the Configure dialog box 10 Click Exit to c
72. extension for each port 1 Congratulations on purchasing the Univerge UM8000 Unified Messaging solution from NEC p Edit All Cancel All Status Open line ID Schedule Language Options Rings to answer Extension Action Port 1 B Ans OPEN 4 Default None 1 Edit 2 B Ans OPEN 1 Default None 1 Edit Sm Ans OPEN 1 Default None 1 Edit 4 AID OPEN Default None 1 Edit 5 Hg Ans OPEN 1 Default None 1 Edit 6 Ans OPEN Default None 1 Edit EE Ans 1 Default None 1 Edit 8 OPEN 1 Default None 1 Edit em Ans OPEN 1 Default None 1 Edit 9 8 Ans OPEN 1 Default None 1 Edit Ans 1 Default None 1 Edit 2 8 AD OPEN 1 Default None 1 Edit 3 B Ans OPEN 1 Default None 1 Edit 1 Ans OPEN 1 Default None 1 Edit 5 B Ans 1 Default None 1 Edit 6 B 1 Default None 1 Edit The status options A D Ans Dial and Busy apply to both voice and fax calls Status Key Options Key Save A D WD AnswerlDial out e FC Forwarded calls DID DID Direct inward dial NL No LAN connects Ans Ans Answer only No dial out Dial Dial Dial out only Busy Busy Busy a amni inht lamnc Done 9 Local intranet 100 Figure 3 5 Entering Switch Extensions for Voice Mail Ports Screen 1 3 7 Issue 3 0 UM8000 Ed amp Univerge UM8000 Windows Internet Explorer lees 6 D E httpsi 192 166 0
73. f or on an extension ability to 20 09 07 have calls queued if a call rings the extension when it is busy Automatic Off Hook Signaling Automatic Override 20 13 06 allows a busy extension to manually 0 or automatically 1 receive off hook signals Voice Mail Integration Options Voice Mail Department X 45 01 01 2450 Group Number assign Group Number used in 11 07 01 45 01 02 Voice Mail Integration Options Voice Mail Master Name Voice Mail Integration Options Message Wait When using Centrex Transfer from a voice mail port then the following items must be considered 45 01 05 1 If the Feature Access Code starts with then set PRG 45 01 05 to 0 2 When assigning the dial string in voice mail one or more Pauses may be needed depending on what Telco needs Voice Mail Integration Options Record Alert Tone Interval 45 01 06 aes 45 02 01 Send DTMF tone or 6KD message should be set 1 X 45 02 03 Send 51A Message should be set 1 X 4 2 Class of Service It is recommended the voice mail extensions be put in Station Class of Service No 1 Installation Manual 7 3 Issue 3 0 UM8000 4 3 Assign Trunks as Automated Attendant Trunks Program No 22 01 04 Bi Options for Incoming Calls DIL No Answer Recall 22 02 01 Incoming Call Trunk Setup Incoming Extension Ring Group Assignment Description Required DIL Assignment 22 08 01 DIL IRG No Answer Destination Sy
74. failure to avoid or to take a specific action might result in physical harm to the user damage to the hardware or loss of data lt ENTER gt Press the ENTER key on the keyboard when this character string appears after a command In general all command lines should be followed by pressing the ENTER key Example vmctl vmail stop ENTER 1 wo Issue 3 0 2 2 UM8000 Using the Command Line Interface Communicating with the Linux operating system requires the use of tools and shells such as WinSCP and PuTTY All procedures in this document are based on the WinSCP and PuTTY applications When using both applications input devices include the keyboard or mouse Use the input device that you prefer Input Device Click to choose Maintenance menu items and buttons choose items in Mouse the Web administration console and choose items or buttons in WinSCP Command Type a command with options then press the ENTER Prompt key For example mcedit cps ini lt ENTER gt This command opens the cps ini file in the mcedit tool To choose a menu item type the numeric equivalent of 1 2 3 0 menu item For example 0 Log out on the Maintenance menu Press the TAB key to move through menu items and TAB command buttons in the Maintenance menu UP 7 Keyboard Use the keyboard arrow keys to move between menu lt items buttons or options and RIGHT gt Tools such as mcedi
75. g on the slot where the CD VMOO is installed Starting with slot 1 this is 100 slot 2 is 101 slot 5 is 104 and so on The DNS server IP Address Host Name and Domain Name are all that can be configured from the Maintenance Menu To specify the setup 1 Start PuTTY The login prompt appears 2 admin ENTER Configuring UM8000 UM8000 10 11 12 13 14 Issue 3 0 Type the password voicemail ENTER The Main menu appears Choose 1 Configuration then OK The Configuration page appears Choose 1 Network setup then OK The Network setting page appears Choose 1 Host name then OK The Host name page appears Type the Host name the choose OK The Network setting page reappears Choose 2 Domain name then OK The Domain name page appears Type the Domain name then choose OK The Network setting page reappears Choose 3 Primary DNS then OK The Primary DNS page appears Type the DNSG server IP address then choose OK The Network setting page reappears Choose 4 Secondary DNS then OK The Secondary DNS page appears Type the DNSG server IP address then choose OK The Network setting page reappears 5 3 Setting Up UM8000 Date and Time The UM8000 Mail automatically synchronizes its time and time zone with the phone system time on boot up Manual adjustments on the voice mail are not needed or available Installation Manual Issue 3 0 UM8000 5 4 Changing Administrato
76. ge The navigation pane that has links to the Web Administration Console web pages Each link in the navigation pane contains one or more pages with related fields To move to a page click the link in the navigation pane Some links contain multiple pages of related settings Subscribers Use these pages to configure settings for individual subscribers and guests and to create subscriber templates Settings include schedules passwords account permissions phone greetings call processing and transfer options Call Management Use these pages to specify how UM8000 answers routes transfers and records calls Settings include call handling settings for the operator opening greeting any routing applications and menus languages and voice detect applications Groups Use these pages to configure or create message groups The Web Administration Console UM8000 Installation Manual Issue 3 0 Hotel Guests Use these pages to configure settings for hotel guests Settings include greetings passwords wake up calls call handling and message waiting notification The hotel guest pages are only available if the optional hospitality package is installed Reports Use these pages to generate reports of subscriber based or system based information including message activity message groups phone sign ins disk storage administration access port usage software information and fax activity Network Use thes
77. ge in code and executive override must be configured on the phone system and call forward busy must be disabled on each phone extension recording from ViewMail A barge in code is a key sequence that the phone system dials to activate executive override or silent monitor to begin the recording See your phone system documentation for more information To record conversations using a phone the phone system and the subscriber s extension must be configured properly The procedures to do this are described later in this chapter While recording a periodic beep is required by many local laws To record from ViewMail program the phone system to provide the periodic beep To record from the phone set configure the voice messaging system to provide the beep The default is 15 seconds Entering O zero disables the beep For instructions on how to set up the live record beep on the voice messaging system see System Management Help CAUTION amp The use of monitoring recording or listening devices to eavesdrop monitor retrieve or record phone conversations or other sound activities whether or not contemporaneous with transmission may be illegal in certain circumstances under federal or state laws Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation Some federal and state laws require some form of notification to all parties to a phone conversation such as using a beep tone or o
78. greyed out while the server shuts down Reprogram the phone system Removing Language Packs To remove the language packs 1 Start the Web administration console The the Web administration console appears NOTE The voice messaging software must be stopped to remove language packs Click Server Control The Server control page appears Click Stop The voice messaging software shuts down Under Quick Links click System Configuration gt Languages The installed language packs appear on the languages page To remove a language click the Remove next to the language Under Quick Links click Server Control The Server control page appears On the Server Control page click Start to restart the voice messaging system 16 3 Issue 3 0 SECTION 4 16 4 UM8000 GLOBAL TONE DETECTION Use the following procedure to run the global tone detection GTD GTD checks the phone system or central office tones To run Global tone detection 1 Ge Qe Start PuTTY The login prompt appears Log in as admin ENTER Type the password voicemail ENTER The Main menu appears Stop the voice messaging software click 3 Control then click OK The System control menu appears Click 1 Stop the voice messaging software then click OK The voice messaging system stopping appears Click 1 Configuration then click OK The Configuration menu appears Click 4 Global tone detection then click OK The Mainten
79. he Windows domain name of the voice messaging system then lt ENTER gt NOTE amp fthere is no Windows domain type the Windows workgroup name instead Enter 3 then ENTER In the Workstation Description field enter a description for the voice messaging system then ENTER Review the entries to confirm that they are correct then ENTER to continue Setup configures the network protocols according to the information provided When the configuration is complete the Setup Complete menu appears Press lt ENTER gt to exit the setup utility 15 7 Issue 3 0 32 33 UM8000 Shut down the OS 2 voice messaging system blade by moving the Shutdown Switch to UP After the system has fully shut down move the Shutdown Switch back to DOWN then click the Reset button to restart the system 1 4 2 Setting Up an OS 2 Voice Messaging System to Log On to a Network To enable OS 2 voice messaging system to log on to a Windows network with NetBIOS over TCP IP perform the following procedure 1 4 2 1 Logging On to a Windows Network 1 Add a Windows user ID and password with network access rights Specify the IP address of the network Primary Domain Controller PDC Log on to the Windows domain or workgroup from an OS 2 voice messaging system Map a network drive Set up OS 2 voice messaging system to automatically log on to the Windows network optional 1 4 2 2 Adding a User with N
80. hone system is now configured for basic digital integration 2 13 Set the IP Address Information for the UM8000 1 Set the IP address for the UM8000 Command Code First Data Second Data EE1 First Data AABB Where AA Unit BB Slot Second Data XXX XXX XXX XXX Where X specifies the IP address 2 Set the Subnet Mask for the UM8000 Command Code First Data Second Data EE2 First Data AABB Where AA Unit BB Slot Second Data YYY YYY YYY YYY Where Y specifies the Subnet Mask 3 Set the Default Gateway for the UM8000 Command Code First Data Second Data Installation Manual EE3 First Data AABB Where AA Unit BB Slot Second Data ZZZ ZZZ ZZZ ZZZ Where Z specifies the Default Gateway Issue 3 0 UM8000 2 14 Set the UM8000 License that are Loaded in the SV8300 1 Set the licensed amount of UM8000 FAX ports Command Code First Data Second Data EE1 First Data 044 Where AA Unit BB Slot 044 FAX ports Second Data 000 999 Amount of FAX ports license loaded in the SV8300 to enable in the 0 8000 2 Setthe licensed amount of UM8000 View Apps View Mail View FAX Clients Command Code First Data Second Data EE1 First Data 046 Where AA Unit BB Slot 046 View Apps Clients Second Data 000 999 Amount of View Apps Client license loaded in the SV8300 to enable in the UM8000 3 Set the licensed
81. ificate Error 6 X Pjr File Edit View Tools We Suniverge 9000 dunt Ge Tools Ure Am 11 Default Cancel a Orc 2 OPEN Default v 2 Cancel TEE E gt OPEN 1 Defaut Ore 123 Cancel 8 wo v OPEN Default v Ore 24 Cancel YI Ore 5 OPEN 125 Cancel a 5 B al m Default Ore 26 Cancel bd 8 1 Defautt Lire 27 Cancel s v OPEN Ore 28 Cancel NL Im FC 9 ans OPEN am 128 Cancel a xj Orc 10 OPEN v Default 130 Cancel nm FC 8 OPEN Cancel a M rer Orc 12 OPEN 2 Cancel E I FC 13 Am OPEN Default a u 8 OPEN Ore 134 Cancel ETE 15 An OPEN 1 v Default se Ore Cancel Teo To To Orc 16 AD OPEN ily Default 36 Cancel a 3 The status options A D Ans Dial and Busy apply to both voice and fax calls Status Key Options Key 0 AnswerlDial out FC Forwarded calls DID DID Directinward dial NL No LAN connects B Error on page Local intranet 100 Figure 9 6 Entering Switch Extensions for Voice Mail Ports Screen 2 Installation Manual Issue 3 0 UM8000 To register the equipment at this time enter the registration information on the Product Registration Form screen The voice mail
82. igrating the Backup Data on page 15 4 Migrating the Backup Data After the OS 2 backup data has been transferred to the UM8000 system start the migration To migrate the OS 2 data to the UM8000 database perform the following procedure 1 2 3 4 Choose upload Log into the Web Administration Console Go to System Backup and Restore Restore Use the browse icon to find the database to migrate on the support PC this can include mapped network drives After uploading the database it appears in the local backup list 5 6 7 In the pull down menu for the uploaded database choose restore When prompted confirm to restore this database When the migration completes you receive a message Database Migration UM8000 Installation Manual 1 4 8 9 Issue 3 0 Go to Server Control Stop the voice messaging system 10 After the application stops choose to start the voice messaging system Setting up OS 2 NetBIOS Backup For Migration Network protocols must be installed to back up an OS 2 voice messaging system using a NetBIOS over TCP IP A NetBIOS over TCP IP configuration is required for a an OS 2 voice messaging system network backup Activation or upgrade codes are not required for network backups Make sure that the following installation information is available before starting the NetBIOS backup for migration 1 4 1 Subnet mask Router Domain name Server nam
83. in Certificate Error 4 P Ele gdt View Favorites Tools Help univerge umso00 gt G Tools UNIVERGE UM8000 Return to Main Menu Expand Al Colapse Af Simmons Sandy loot Quick Links A The voice messaging software is not started Subscribers 9 Call Management Port Status Server Control Product Version 11 0 0 49 System Time April 03 2008 1 42 PM Current mode DAY time left 787 hours 37 minutes Important information regarding this system Done Local intranet 100 Figure 9 8 System Information Issue 3 0 SECTION 3 10 UM8000 Start the application by going to Server Control and clicking on the Start icon Univerge UM8000 Windows Internet Explorer Wek GO Pic Edit Favorites Tools WF Puniverge umeooa Gp Tools NEC IUNIVERGE UM8000 All Colapse You are logged in as Simmons Sandy logoff EQ A The voice messaging software is not started 5 Call Management 8 Groups Hotel Guests gt G Reports E System Start Stop Port Status Server Control The messaging system is current y Stopped Done amp 3 Local intranet 100 Figure 9 9 Server Control Start Icon CONFIGURING THE VOICE MESSAGING SYSTEM Configuring the voice messaging system is managed u
84. information Multipart MIME messages enable the e mail system to send enhanced versions of the message for messaging clients such as Lotus Notes and Microsoft Outlook Multipart MIME messages contain plain text messages that can be read to subscribers over the phone POP3 Post Office Protocol and Authenticated Post Office Protocol POP3 is a standard internet protocol used for retrieving Internet e mail and is used by the e mail client to communicate with SMTP mail servers With POP3 the user name and password are sent across the network in clear text With APOP the password is encrypted before being transmitted over the network to the SMTP mail server SMTP Simple Mail Transport Protocol SMTP allows the voice messaging system to send outgoing e mail messages The system forwards voice mail and faxes to the e mail system receives e mail notification of new fax voice mail and uses voice mail features to reply to e mail messages SMTP can be configured to restrict the type of messages sent such as only allowing SMTP mail to be sent to other users on the same domain 2 2 Subscriber E mail Authentication Protocols PLAIN PLAIN is a simple clear text password mechanism The mechanism uses a user name and password to authenticate users NTLM NTLM is a challenge response authentication protocol The server authenticates the client by sending an 8 byte random number the challenge The client performs an operation involving the
85. izard Welcome page appears Click Next Select Connect to the network at my workplace then click Next Select Dial up connection then click Next oa Enter name for the connection For example enter 8000 then click Next 8 Enterthe phone number for the modem at the remote site then click Next Remote Maintenance UM8000 Issue 3 0 9 Select the My use only connection option then click Next 10 Select the Add a shortcut to this connection to my desktop check box then click Finish The New Connection Wizard places a shortcut icon on the desktop and closes SECTION 3 UsiNG A REMOTE COMPUTER A remote computer that is running a different operating system can be used to access the voice messaging system The TCP IP settings on the remote computer must be set to connect to the default IP address for the voice blade 3 1 Configuring TCP IP This procedure assumes that a network card is installed and correctly configured on the remote computer running the Windows XP operating system 3 1 1 Configuring TCP IP for the Remote Computer Refer to the system documentation for information about configuring the TCP IP settings for a remote computer that is running a different operating system 1 2 Installation Manual On the Windows desktop click Start Right click My Network Places and select Properties The Network Connections window appears Right click Local Area Connection then se
86. kgroup 22 02422 222 2 15 12 1 5 1 2 Setting Up an NT or 2000 User ID and Password 15 12 1 5 1 3 Setting Up Share Level Access for 2000 or XP 15 13 Section 2 Migrating from a DOS Voice Messaging System 15 13 Al About or UIT 15 13 2 1 1 Migration Setup Steps ce 15 14 22 Backing Up a DOS Voice Messaging System 15 14 221 Backing Up the DOS Database a 15 15 2 2 2 Compressing the Backup Data 15 16 2 2 2 1 Compressing the DOS Voice Messaging System Backup Dala c 15 16 Installation Manual Issue 3 0 Section 1 Section 2 Section 3 Section 4 UMB8000 22 3 Transferring the Backup Data to nnne 15 17 2 2 3 1 Trensfering the Backup FICS a a tha ena tuta on Eau 15 17 23 Migrating the Backup Data to 15 18 Chapter 16 Updating UM8000 cise see ei ee 16 1 Changing Licensing ANTEC WR 16 1 Adding Removing Language 16 2 3 1 Installing New Language Packs eue erereisdexsaseassessao sake recen 16 2 3 2 CHORD Languag PACKS Lanes den eH Pasa radar 16 3 oic M 385 oos MORTC 16 4 Applying Patches Hot Fixes or
87. lated to or embodied therein NEC reserves all rights not expressly granted to LICENSEE in Section 2 below and no license or rights are granted by implication estoppel or otherwise LICENSEE may not remove from add to or alter any of the trademarks trade names logos patent or copyright notices or proprietary markings or legends in the SOFTWARE 2 GRANT OF LICENSE Subject to the terms and conditions of this AGREEMENT NEC grants LICENSEE a personal internal non transferable except as set forth below non exclusive license to install and use the SOFTWARE only a in object code form b as embedded in and or in connection with the HARDWARE c in accordance with the documentation d for LICENSEE s own internal business purposes and not as a service Declinel Accept Done Local intranet R10 Figure 3 2 Third Party Software License Agreement The Web Administration Console UM8000 6 Installation Manual Issue 3 0 Choose the phone system where the voice mail is to be installed Univeree UM8000 Windows Internet Explorer 529 e https 192 168 0 17 admin setup setupSwitch php Certificate Error LAE gdt View Favorites Tools 6 univere umaooo Home Punt Gp Tools A Integration options cannot be changed during system setup Congratulations on purchasing the Univerge UM8000 Unified Messaging solution from
88. lect Properties The Local Area Connection Properties window appears Double click Internet Protocol TCP IP On the General tab a b Select Use the following IP address Enter 172 16 1 200 in the IP address field Enter 255 255 255 0 in the Subnet mask field Leave the Default gateway field blank Click OK The Internet Protocol properties dialog box closes Click OK to close the Local Area Connection window 13 3 Issue 3 0 13 4 3 2 UM8000 Using Dial up Connection The procedures in this section assume that the network administrator has helped set up the remote computer for remote dial up access and that you know how to dial in to the network 3 2 1 Using WinSCP and Dial up to Connect Remotely Use the following procedure to transfer files between the voice messaging system and a remote computer 1 On the Windows Desktop double click the Dial up connection icon The Connect page appears If you are using a network connection go to step 6 2 In the User name field enter admin 3 In the Password field enter the password voicemail 4 Click Dial The modem dials the phone number If the connection is successful a small icon with two flashing computers appears On the Windows taskbar NOTE amp Consult your network administrator for assistance setting up dial up access to the network 5 On the Windows taskbar click Start Programs WinSCP3 WinSCP The Login
89. lose the Multi Protocol Transport Services application 11 Double click the Shutdown icon on the desktop to restart OS 2 15 9 Issue 3 0 15 10 1 4 2 4 1 4 2 5 UM8000 Logging On to the Windows Domain or Workgroup Using NetBIOS 1 On the voice messaging system go to an OS 2 command prompt The command options used depend on if you are logging on to a domain or a workgroup Type logon lt userid gt p lt password gt d domain ENTER Domain Where user id Windows user name password Windows password domain Windows domain name Type logon lt userid gt p lt password gt lt ENTER gt Workgroup Where userid Windows user name password Windows password Mapping a Windows Network Drive 1 On the voice messaging system go to an OS 2 command prompt Specify a drive name for the NetBIOS share directory by entering net use x lt server gt lt share gt lt ENTER gt Where server is the name of the Windows computer and lt share gt is the name of the shared directory on the Windows computer Database Migration UM8000 Issue 3 0 1 4 3 Logging On to Windows Automatically An OS 2 voice messaging system can be configured to automatically log on to the Windows network using the following procedure 1 4 3 1 Automatically Logging On to Windows Using NetBIOS 1 Installation Manual Make a backup copy of the Startit cmd file Go to the OS 2
90. m Management Guide LAN 1 Ethernet LAN Hardware for workstations 1 Pentium 500MHz CPU with 256M of RAM 2 NIC 3 PC compatible sound device optional Memory and hard disk space Full installation workstation for workstations 1 40 MB of hard disk space 2 256 MB RAM or more recommended Operating System for Refer to View App Client Support Table below workstations LAN software for Appropriate network software and drivers installed and set up for workstations your LAN TCP IP protocol set up Table 10 1 View App Client Support Table MN epo Cieni Additional Information Client Operating System Versions View Mail for Windows 2000 Pro Outlook 2000 N A Microsoft Windows XP Pro Outlook XP 2002 w SP3 Messaging Vista 32 bit Outlook 2003 VMM Outlook 2007 View Mail Windows 2000 Pro N A N A Windows XP Pro View Call Plus Windows 2000 Pro N A Supported PIMs Windows XP Pro Access 97 and 2000 Act 4 0 and 2000 Goldmine 4 0 and 5 0 Outlook 2000 2002 2003 Outlook XP 2002 Outlook Express 4 0 View Fax Windows 2000 Pro Outlook 2000 N A Windows XP Pro Outlook XP 2002 w SP3 and the Post SP 2 patch Outlook 2003 Outlook 2007 10 2 Setting Up Visual Messaging Integration UM8000 Issue 3 0 Table 10 1 View App Client Support Table Continued View App Client Supported Operating System Supported Client Versions Additional Informatio
91. m and it is being installed from the Support disc Use this procedure to install PUTTY on the voice messaging system a client computer or on a remote computer To install the PUTTY perform the following procedure 1 Insert the Support disc into the disk drive The autostart page appears 2 Using Windows Explorer go to the Utilities RemoteAccess Putty directory 3 Double click putty 0 59 installer exe to start the PuTTY installation An Open File security alert message appears WinSCP and PuTTY UM8000 10 11 12 Issue 3 0 Click RUN The Welcome to the PuTTY Setup Wizard appears Click Next The Select Destination Location page appears Accept the default installation path or type a new path then click Next The Select Start menu folder page appears Accept the default components if appropriate choose a language for translation then click Next Accept the default Start Menu folder name or type a new name then click Next The Select Additional Tasks page appears Select the appropriate tasks to complete then click Next The Ready to Install page appears Verify that the settings are correct then click Install To review or change any of the settings click Back Clear the View README txt check box then click Finish 3 2 Configuring PuTTY To configure PuTTY perform the following procedure 1 Installation Manual On the Windows taskbar click Start Programs PuTTY PuTTY
92. ments that must be accepted before the voice mail application can start If the license agreements are not accepted the application cannot start SECTION 2 ABOUT THIS GUIDE This Installation Guide provides complete instructions for installing and setting up a UM8000 voice messaging system 2 1 Documentation Conventions The following conventions are used throughout this guide o Key names Names of keys on the keyboard are shown in capital letters Example OK When two keys must be pressed simultaneously they are joined by a sign Example ALT TAB o User input Information required to be typed is shown in a distinctive font Example Type names first NOTE amp the command line prompt always press ENTER after typing command o Placeholder text Variable text that will be replaced by specific text is shown in italics between angle brackets Example vmctl action service ENTER 1 2 Introduction UM8000 Installation Manual Issue 3 0 o Notes cautions and warnings Text for notes cautions and warnings appear as shown below Anote provides additional information to supplement the main text A note provides helpful information but is not essential to understanding the current topic CAUTION lt gt A caution advises you that failure to avoid or to take a specific action might lead to unwanted or undesirable results gt warning advises you that
93. must have access to the internet for the registration to be successful You can also choose not to register at this time or to be reminded in seven days e Univerge 040000 Windows Internet Explorer Ge x https 192 168 0 17 admin setup userRegistration php Certificate Error 7 i Pje File Favorites Tools Help We amp PSuniverge umeooo Took UNIVERGE Congratulations on purchasing the Univerge UM8000 Unified Messaging i solution from NEC E We are excited about your new purchase and hope that you will enjoy the benefits of the Univerge UMB8000 Unified Messaging solution as much as we enjoyed making it To better serve you and receive updates about upcoming releases please take a moment to register your product with us Sincerely The NEC Unified Messaging Team Registration Serial number Fax number First Address Lastname Title City Site name State E mail address Zip Phone number Country INDICATES REQUIRED FIELD Register Don t remind me Remind me in 7 days Done 3 Local intranet 100 Figure 9 7 Product Registration Form Configuring UM8000 UM8000 Issue 3 0 Installation Manual You are now logged into the WAC but the application is not yet started 8 Univerge UM8000 Windows Internet Explorer 6 e e https 192 168 0 17 adm
94. n View Mail for Lotus Notes VML Windows 2000 Pro Windows XP Pro Lotus Domino 6 0 Lotus Domino iNotes 6 5 Lotus Domino iNotes 7 0 Supported Servers Lotus Domino 6 0 Lotus Domino 6 5 Lotus Domino 7 0 View Mail for GroupWise VMG Windows 2000 Pro Windows XP Pro GroupWise 6 5 w SP1 GroupWise 7 0 Supported Servers GroupWise 6 5 GroupWise 7 0 SECTION 3 CONNECTING THE VOICE MESSAGING COMPUTER TO A LAN Perform the following procedures to test the LAN connection to which the voice server is to be connected and to connect the voice server to the LAN Consult the LAN administrator for more information on testing the LAN connection This procedure assumes you have already set up the voice messaging computer for networking Visual Messaging uses TCP port 1024 You need to know the TCP port to allow access through a firewall To test the LAN connection 1 Use a network analyzer or a workstation that you know works properly with the network Connect the unit to the LAN hookup with the network cable that the voice messaging computer uses Confirm that the network analyzer or workstation can communicate with the network through the connection After a successful test disconnect the network cable from the analyzer or workstation To connect the voice mail to a LAN 1 Connect the network cable to the network port on the voice mail unit Installation Manual 10 3 Issu
95. name gt nsf load router Where lt 777 gt is the name of the user follow these steps for each user to be converted m Toconvert all users in a directory enter the following commands tell router quit load convert e mailV nsf load convert h mail nsf load router Close the Domino Administrator Log off the Domino server The Domino server is now configured for e mail integration E mail Integration UM8000 Issue 3 0 SECTION 5 CONFIGURING THE VOICE MESSAGING SYSTEM The e mail server must be configured and connected to the voice messaging system before subscribers can use the e mail integration The following e mail server information is required to establish communications with the voice messaging system server The IP address or exact name of the SMTP server 0 The SMTP port number 5 1 Configuring the Voice Messaging System for E mail Integration 1 2 3 10 Start the Web administration console Under System click Configuration gt E mail settings In the Outgoing e mail server field enter the IP address of the outgoing e mail server If the system is set up to recognize server names enter the server name instead of the IP address In the Port field enter the SMTP port for the e mail server The default port is 25 If the Secure Sockets Layer SSL protocol is used click the SSL check box In the Authentication field select the authentication protocol use
96. nd live monitor is ready for use 5 3 Enabling Live Monitor on UM8000 By default live monitor is disabled for subscribers in the subscriber template To enable live monitor in the subscriber template use the following procedure 1 Log on to the Web administration console then go to Subscribers gt Subscriber Template Access Options Under Administration select Enable Live Monitor Click Save Enable live monitor for any previously existing subscribers Setting Up Integration SV8300 Configuring UM8000 SECTION 1 SECTION 2 OVERVIEW After the UM8000 blade is installed the next step is to configure the voice messaging system and the SV8100 SV8300 phone system to communicate with each other STARTING THE UM8000 FOR THE FIRST TIME To start the UM8000 for the first time make the required settings and license agreements before starting the application To access settings options and license agreements connect to the Web Administration Console WAC using an internet browser If the license agreements are not accepted the application cannot start amp Ifthe voice mail database is defaulted this procedure must be repeated The following procedure provides instructions for starting the UM8000 for the first time 1 Firstdetermine the IP address of the voice mail by checking program 10 55 01 for the slot where the blade is installed 2 Start your internet browser and enter the IP addr
97. ng a phone the phone system and the subscriber s extension must be configured properly Use the phone system programming interface either a CAT phone or a SV8300 PCPro to enter the phone system programming commands 51 Enable Live Monitor on the Phone System Enable live monitor for the service restriction class Command Code 15186 First Data XXX Where xxx is the service restriction class Second Data 0 Where 0 enables live monitor and 1 disables live monitor systemwide 5 2 Configuring Live Monitor on a Subscriber s Extension Do this procedure for each subscriber extension that will use live monitor 1 Set the live monitor mode for the subscriber s extension Command Code 1226 First Data XXX Where xxx is the subscriber s extension number Second Data 0 Where 0 automatic mode 1 manual mode and 3 off Installation Manual 8 13 Issue 3 0 2 3 UM8000 Enable live monitor pickup Command Code 1227 First Data XXX Where lt xxx gt is the subscriber s extension number Second Data 3 Assign the live monitor line key function Command Code 9000 First Data XXX yy Where xxx is the subscriber s extension number and yy is the line key Second Data F5024 amp After programming is finished the user at the extension must go off hook press the Speaker button then press the key that was programmed for live monitor in step 3 The LED will turn red a
98. ng settings To set up a Windows 2000 workstation 1 On the taskbar click Start Settings Control Panel 2 Onthe Control Panel double click Network and connections 3 Right click Local area connections On the Shortcut menu click Properties 4 n the Local Area Connections dialog box click Install Protocol Setting Up Visual Messaging Workstations UM8000 SECTION 4 Issue 3 0 5 Click Add then click TCP IP 6 Click Add 7 Shutdown and restart the workstation This completes installation of TCP IP on a Windows 2000 workstation Test the TCP IP setup to be sure it is working correctly as indicated in Section 5 Testing the TCP IP Setup on page 11 4 SETTING UP TCP IP FOR WINDOWS XP Perform the following procedure to set up the TCP IP protocol on a Windows XP workstation You must be logged in to Windows XP as an administrator before you can complete the following procedure Without administrative rights an error message appears explaining that you have insufficient rights for changing settings To set up a Windows XP workstation 1 On the taskbar click Start and select Settings gt Control Panel In the Control Panel double click Network and Internet connections Click Network Connection Right click Local area connections On the Shortcut menu click Properties In the Local Area Connections dialog box click Install and choose Protocol Click Add then click TCP IP Click Add on oc
99. nswer Extension Action 4 8H Ans OPEN 4 Default None 1 Edit 2 B ans OPEN 1 Default None 1 Edit s Ans OPEN 4 Default None 1 Edit AD OPEN 1 Default None 1 Edit 5 B Ans OPEN 4 Default None 4 Edit s 8 Ans OPEN 1 Default None 1 Edit 7 B Ans OPEN 1 Default None 1 Edit s B AID OPEN 1 Default None 1 Edit B Ans OPEN 1 Default None 1 Edit 10 Ans OPEN 1 Default None 1 Edit n Ans OPEN 1 Default None 1 Edit 2 AD OPEN 1 Default None 1 Edit aa Ans OPEN 4 Default None 1 Edit 8 Ans OPEN 1 Default None 1 Edit 15 8 Ans OPEN 1 Default None 1 Edit AD OPEN 4 Default None 1 Edit status options A D Ans Dial and Busy apply to both voice and fax calls Status Key Options Key Save A D Answer Dial out FC Forwarded calls DID DID Directinward dial NL No LAN connects Ans Ans Answer only No dial out Dial Dial Dial out only Busy Busy Busy s fi amn l inhtiamne _ Done Local intranet 100 Figure 9 5 Entering Switch Extensions for Voice Mail Ports Screen 1 Configuring UM8000 UM8000 Issue 3 0 amp Univerge UM8000 Windows Internet Explorer v hitps 192 168 0 17 admin setup setupSwitchExtensions php iv 1d Cert
100. ntercept any data you send to the server We recommend that you close this webpage and do not continue to this website Click here to close this webpage Continue to this website not recommended More information https 192 168 0 17 admin spoeid 184cc5ef34ae200864c66da28e6dc086 Internet 100 Figure 13 3 WebPro Security Certificate Warning Installation Manual 13 9 Issue 3 0 UM8000 5 You are now logged into the WAC verge 8000 Windows Internet Explorer File Edit View Favorites Tools Help 1 Univerge 2c fpc de G Tools https 192 168 0 17 admin spocid 184ccSef34a0200864c66da28e6dc086 Certificate Error 4 X Live se UNIVERGE Return to Main Menu You are logged as Administrator WebPro logoff amp Quick Links Groups amp Hotel Guests Product Version 11 0 2 4 System Time May 13 2008 9 26 AM Current mode DAY Recording time left 111 hours 19 minutes Important information regarding this system Univerge UM8000 Version 11 0 2 4 2005 2008 NEC Corporation Legal Local intranet 100 Done Figure 13 4 WebPro Web Admin Console 13 10 Remote Maintenance UM8000 Issue 3 0 4 2 PCPro 1 Start PCPro and login with user name tech and password 12345678 Password User Name Figure 13 5 PCPro
101. o dI Transfer the back up data from the support computer to the UM8000 server 6 Run the migration procedure on the voice messaging server Refer to Section 1 3 Migrating the Backup Data on page 15 4 in this chapter Backing Up a DOS Voice Messaging System The DOS Voice Messaging System data must be backed up before the data can be migrated to the new voice messaging system After the data is backed up it must be compressed before transferring the data to a support computer The following types of data can be included in the DOS backup Messages Voice names Greetings Subscribers System settings Transaction boxes Interview boxes Groups The following procedures assume that CoSession and the Backup and Restore Utilities BRU are installed on the support computer running the Windows operating system and a direct connection has been established For more information about these applications or using a modem connection see the DOS voice messaging system documentation Database Migration UM8000 Issue 3 0 2 2 1 Backing Up the DOS Database 1 10 11 12 13 Installation Manual At the Windows support computer start the CoSession Remote client In the CoSession Remote Viewer Control Center choose the voice messaging system in the Name list box Click Call The voice messaging system Banner page appears Press ESC to shut down the voice messaging system After
102. oftware All voice mail features are licensed through the CD CPO00 US of the SV8100 A license maybe required to add additional voice messaging software language packs or additional voice ports The license is based on the Hardware Key of the CD CPO0 US for the system Contact your sales representative to obtain a new license code CHANGING LICENSING INFORMATION All licensing is stored on the CCPU This allows for failed CD VMOO to be replaced without having to obtain new licenses for the enabled features Licenses are enabled using Web Pro PC Pro or phone programming The UM8000 is enabled for the following UM8000 licenses at default 1 0O Ports Voice Mail 5 Seats Unified Messaging 1 Three Languages In addition the following language prompt sets are loaded at default 1 USEnglish 1 French Canadian Spanish Latin America c 5 5 e o 16 1 Issue 3 0 SECTION 3 16 2 UM8000 ADDING REMOVING LANGUAGE PACKS The following procedures enable you to install new language packs and remove existing language packs amp The UM8000 solid state disk only contains prompt sets for three languages To use additional languages purchase additional licensing 3 4 Installing New Language Packs To install the new language packs 1 Start the Web administration console The the Web administration console appears 2 Under System click Configuration The System c
103. onfiguration page appears 3 Click Languages The installed language packs appear on the page The following table lists the two letter codes used for the language files and their associated soft keys Code Language AR Argentinian Spanish AU Australian English CA Catalan Spanish CT Cantonese DE German DK Danish ED Madrid Spanish ES Mexican Spanish FC Canadian French FR Parisian French HE Hebrew IT Italian JA Japanese LA Latin American Spanish MD Mandarin Chinese NL Dutch NZ New Zealand English PI Iberian Portuguese PT Brazilian Portuguese RU Russian SE Swedish UK UK English Updating UM8000 UM8000 3 2 Installation Manual 10 Issue 3 0 Click Browse The Choose file dialog box appears In the Choose file dialog box browse to the location where the language packs are installed Choose the language file Click Open The Choose file dialog box closes the Install Language button appears on the Languages page Click Install Language The Updating button appears It takes a few minutes for the language pack to install The following message appears when the language has been installed Changes to the voice messaging system have been made This requires the voice messaging software to be restarted Restart the voice mail software after all system changes have been completed Click Restart to restart the voice messaging software The Server control page appears both the Start and Stop buttons are
104. owser The Web Administration Console UM8000 Issue 3 0 If the license agreements are not accepted the application cannot start Ifthe voice mail database is defaulted this procedure must be repeated The following procedure provides instructions for starting the UM8000 for the first time 1 First determine the IP address of the voice mail by checking program 10 55 01 for the slot where the blade is installed 2 Start your internet browser and enter the IP address followed by admin the URL window Example 172 16 0 100 admin 3 Press ENTER 4 Accept the certificate and log into the WAC with the user name nec No password is required Univeree UM8000 Windows Internet Explorer Jee 6 gt httesiljt92 168 0 17 dminf Certificate Error 9 x Ele Edit Favorites Tools Help We umeooo gt Tools NEC UNIVERGE 08000 Done Local intranet 100 Figure 3 1 UM8000 Login Installation Manual 3 3 Issue 3 0 UM8000 5 You are prompted to accept the third party software license agreement amp Univerge 8000 Windows Internet Explorer Wee GO E tetessis2 16 0 17adrindsetuplacepticenses php ETAR Ele Edit Favorites Tools univerge uretoo l GpHome gt Toos m UNIVERGE Congratulations on purchasing the Univerge UM8000 Unifi
105. peech technology to listen to e mail messages by phone E mail message counts can be included in new message counts All voice messages and faxes can be forwarded to e mail inboxes The e mail integration provides 24 hour access to e mail from any touchtone phone Standard protocols are used to access read and send e mail messages on the voice messaging system The protocols for integration include IMAP and MIME The e mail server must support the SMTP protocol for outgoing e mail features to work properly PROTOCOLS 2 1 E mail Protocols The following standard e mail protocols ensure the successful transmission of e mail messages IMAP Internet Message Access Protocol IMAP provides the voice messaging system access to e mail inboxes The voice messaging system uses IMAP to obtain e mail message headers and body information from a variety of e mail servers This information is delivered to the text to speech engine to convert the text to audio format for playback 12 3 D 5 Q 12 1 Issue 3 0 12 2 UM8000 amp Zext to speech does not support HTML encoded messages If HTML tags are heard during message playback the message is skipped HTML messages must be encoded using multipart MIME for text to speech to work properly MIME Multipurpose Internet Mail Extensions MIME provides the voice messaging system the capability to read e mail message header and body
106. per TCP port Dial up access requires both the voice messaging system and remote computer to have modems set up and accessible Dial up Networking must be configured on the remote computer and the remote computer must have an SSH client installed 13 1 Issue 3 0 SECTION 2 13 2 UM8000 SETTING UP DiAL UP MAINTENANCE The remote computer must have Windows dial up networking properly configured before attempting to connect to the voice messaging system To configure dial up maintenance for the voice messaging system perform the following procedure 1 From the Main Menu go to System Configuration Access Number 2 Specify the internal modem extension default 663 NOTE amp This is the extension you must dial to establish a remote modem connection with the voice messaging system 3 Click the Save button 2 4 Setting Up the Remote Computer Dial up Networking The following procedure is written for a remote computer that is running the Windows XP operating system Use the following procedure to configure the dial up networking Refer to the network configuration documentation if a different operating system is installed on the remote computer 1 To set up dial up networking on a remote computer 2 Click Start My Network Places Properties The Network connections properties window appears 3 Double click New Connection Wizard The New Connection W
107. r Password and Creating a New User 5 4 1 Changing the Password To change admin password use the following procedure 1 Start PuTTY 2 Log in as Admin ENTER 3 On the Main menu choose 2 Maintenance then press ENTER The Maintenance page appears 4 On the Maintenance menu choose 2 Set admin password then press ENTER The Set admin password page appears 5 Type the new password then press ENTER 6 Retype the new password then press ENTER An alert message appears stating that the password has been changed T Click OK or press ENTER to return to the Maintenance menu 8 On the Maintenance menu choose 0 Return to previous menu then press ENTER to return to the Main menu 5 4 2 Creating a New User To create a new system manager for the voice messaging system perform the following procedure 1 Start the Web administration console 2 Under Subscribers click Subscribers The Subscriber profile page appears 3 Click the Add icon to create a new subscriber The Add subscriber page appears 4 Make sure that the New subscriber check box is checked 5 Click Add The Add subscriber page resets Close the page 6 On the Subscriber profile page choose the Enable subscriber as system manager check box T Click the Save icon 8 The new subscriber now has system manager permissions 9 14 Configuring 0 8000 Setting Up Visual Messaging Integration SECTION 1
108. rks of their respective companies NEAX and UNIVERGE are registered trademarks of NEC Corporation and Electra Elite is a registered trademark of NEC America Inc Windows is a registered trademark of Microsoft Corporation Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries ViewCall and ViewMail are registered trademarks of Active Voice LLC 2009 NEC Infrontia Inc Active Voice Division First Edition All other brand or product names are or may be trademarks or registered trademarks of and are used to identify products or services of their respective owners Copyright 2009 NEC Infrontia Inc 6535 N State Highway 161 Irving TX 75039 2402 Technology Development TABLE OF CONTENTS Attention Click on this Link to Read Before Proceeding Chapter 1 Introduction CM PRONE T 1 1 Supported Phone Systems 5 1 2 Starting the UMG8000 for the First Time Section 2 Per 2 1 Documentation Conventions 2 2 Using the Command Line Interface Section 3 ml Supponng TGC USING 3 2 System Management Help uisi leds pied uidi qe c nai 3 2 1 Locally Installing
109. rop the drive or apply pressure to it 6 2 Hardware UM8000 Issue 3 0 Perform the following procedure to install the CD VMOO 1 Wear a grounding strap while handling the CD VMOO and DSP Lay the components on a flat work surface 2 Mount the CR 2032 battery with the side up in the BATT slot on the CD VMOO Refer to Figure 6 2 Install the CR 2032 Battery Figure 6 2 Install the CR 2032 Battery 3 To install the SO DIMM memory on the CD VMOO blade insert the end with the brass connectors into the CN14 1 slot Then push the other end down until both sides lock into place Refer to Figure 6 3 Install the SO DIMM Memory Figure 6 3 Install the SO DIMM Memory Installation Manual 6 3 Issue 3 0 SECTION 3 UM8000 4 Install the Compact Flash drive into slot CN7 Ensure the drive is fully seated in the slot Refer to Figure 6 4 Install the Compact Flash Drive on page 6 4 5 amp E CompactFlash Figure 6 4 Install the Compact Flash Drive LoAD PUSH BUTTON SWITCH The Load push button switch on the CD VMOO Blade provides the following functions NOTE amp not press the reset button while the voice messaging system is running This can corrupt the database 3 4 Initialize Factory Defaults To initialize factory defaults perform the following steps 1 2 3 4 5 Turn off power for the Chassis where the CD VMOO is installed Press and hold the Load button on CD VM
110. ropriate make sure the Use SSL check box is checked for SSL authentication When the SSL check box is checked the port number 993 appears in the field In the Port field enter 143 for IMAP 110 for POP3 or the appropriate value for the e mail server amp For subscriber e mail integration to work the subscriber must have appropriate access options Access to e mail messages from voice mail or fax voice e mail forwarding or notification If the e mail system uses authentication check the Use authentication check box then choose the authentication type from the drop down list Click the Save icon Repeat this procedure for each existing subscriber Use the Next Previous or Find Subscriber icons to display the subscriber profile Next step Test the e mail integration 12 8 E mail Integration Remote Maintenance SECTION 1 Installation Manual OVERVIEW Remote maintenance enables administrators to use a remote computer to troubleshoot and maintain the voice messaging system Remote maintenance uses the Internet and a network LAN connection or a dial up connection Internet and network access requires that the voice messaging system is connected to a network that provides Internet access The network administrator must also set up the firewall to enable remote access To access the voice messaging system remotely the IP address must be statically mapped to an outside IP address per IP address or a
111. rt Programs PuTTY PuTTY The PuTTY configuration dialog box appears Enter the Host name of the voice messaging server then click OPEN The PuTTY client shell appears with a login as prompt At the login prompt enter admin lt ENTER gt When prompted for the password enter voicemail lt ENTER gt The Maintenance menu appears when the correct password is entered 13 5 Issue 3 0 SECTION 4 13 6 UM8000 3 3 2 Changing the Admin Password Changing the support password secures the computer at the operating system level The system manager should take additional steps to secure UM8000 at the voice messaging application level Refer to System Management Help for more information This procedure assumes that the mouse is used as an input device 1 On the Maintenance menu click 2 Maintenance then click OK The System maintenance menu appears On the System maintenance menu click 2 Set admin password then click OK The Set admin password window appears Enter the new password then click OK When prompted enter the new password again then click OK A message appears stating that the password has been changed Click OK to return to the System maintenance menu Click 0 Return to previous menu then click OK to return to the Maintenance menu Click 0 Log out then click OK to log out and close the PuTTY window 3 3 3 Logging Off To log off from the operating system do the following 3 3
112. rview boxes voice names and greetings and messages NOTE amp Customized prompts cannot be migrated On the UM8000 system verify that the prompt set configuration is identical to the prompt set configuration of the OS 2 based voice mail system Otherwise language settings might not migrate properly Backing Up Data Locally After the backup is complete compress the files in the proper format to migrate to UM8000 This requires transferring a compression utility to the OS 2 voice messaging system blade 1 2 1 Compressing the OS 2 Backup Data The following procedure uses CoSesssion to compress the data but FTP to transfer the compression utility if the OS 2 FTP server is already configured 15 1 Issue 3 0 15 2 1 2 2 UM8000 To compress the OS 2 voice messaging system backup data perform the following procedure 1 07 00 OY 61 cm 10 11 12 13 On the remote support computer insert the UM8000 support disc into the disk drive Using the CoSession client connect to the OS 2 voice messaging system Browse to the file PKOS2250 EXE on the support disc and transfer it to the E directory on the OS 2 blade Open a command prompt window on the OS 2 system Change to the E drive enter E ENTER Enter cd then press Enter mkdir archive lt ENTER gt Enter move PKOS2250 EXE archive ENTER Enter cd archive ENTER Enter PKOS2250 EXE ENTE
113. sing two tools the Maintenance Menu and the Web administration console The Maintenance Menu is a graphical user interface that minimizes the need to enter lengthy commands at the command line prompt Maintenance Menu Use the Maintenance menu to specify network DNS configuration settings apply system updates and for general tone detection Web administration console Use the Web administration console to set hospitality Property management system PMS settings e mail integration settings add remove language packs extension remapping trunk remapping update licensing information specify switch integration information and much more Refer to System Management Help for details about other functionality available in the Web administration console Configuring UM8000 UM8000 SECTION 4 Issue 3 0 BEFORE SHIPPING THE VOICE MESSAGING SYSTEM Resellers who are assembling voice messaging systems for delivery to customers must reset the third party licensing agreements This enables the customers to accept the licensing for third party software that is installed with the voice messaging system The IP address for the voice mail is assigned in chassis programming 10 55 xx At default this address is 172 16 1 xxx where xxx varies depending on the slot where the CD VMOO is installed Starting with slot 1 this is 100 slot 2 is 101 slot 5 is 104 and so on CAUTION amp requires that end users accept the
114. software now Press TAB to choose YES then press ENTER The voice messaging software starts to shut down When the voice messaging software has shut down an alert message appears asking if you want to continue the update Press TAB to choose YES then press ENTER An alert message appears Press TAB to choose YES then press ENTER An alert message appears stating that the system was updated When an update is successfully applied the update file can be deleted Choose 0 Return to previous menu then press ENTER Choose 0 Log out then press ENTER 16 5 Issue 3 0 UM8000 5 16 6 Updating UM8000 UNIVERGE 0 8000 Installation Manual NEC Unified Solutions Inc Issue 3 0
115. stem Options for Transfer or Ringback on Transferred Calls System Options for Transfer Delayed Call Forwarding Time 80 03 01 DTMF Tone Receiver Setup 80 04 01 Call Progress Tone Detector Setup 7 4 Setting Up Integration SV8100 Setting Up Integration 578300 SECTION 1 SECTION 2 Installation Manual OVERVIEW This chapter describes setup and programming for integrating the SV8300 telephone system and the voice messaging system SETTING UP INTEGRATION Several tasks are required to integrate UM8000 with the phone system Use the phone system programming interface either a CAT phone or a SV8300 PCPro to enter the phone system programming commands below Follow all procedures in this section in the order presented 2 4 Assign Extension Numbers to Voice Messaging Ports Assign extension numbers to the voice messaging ports The UMB8000 blade occupies ports AABBO1 to AABBOS for an 8 port system and ports to 16 for a 16 port system Command Code 1000 First Data AABBXX Where AA Chassis BB Slot XX Port Second Data Fxxx Where F specifies a digital extension and xxx is the voice messaging port extension number amp Repeat this command for each port on the UM8000 blade o 5 3 E o lt 16 e Issue 3 0 UM8000 2 2 Enabling Digital Voice Messaging Support
116. t might show as PNY If backing up to a Windows shared drive choose Windows Shared Folder If choosing a Windows Shared Folder you will need to know the path to the share Example ImyComputer shareName and the log in information domain user name password Enter the file name to be used for this backup Enter any comments needed for this backup Click the backup now icon on wm The time to backup the database is determined by the size of the system and number of messages that must be saved 2 1 2 Enabling Daily Backup For a daily backup perform the following steps gt tis recommended that a USB drive NOT be used for daily backup 1 Log into the Web Admin Console WAC 2 Goto System Backup and Restore Backup 3 If the messages should be included in the backup check the box Include messages in backup 14 2 Backing up and Restoring UM8000 UM8000 Installation Manual 5 Issue 3 0 Choose the drive from the Backup Destination pull down menu If backing up to the Hard Drive on the support PC choose Hard Drive If backing up to a USB drive the drive shows up as an option with the name of the drive manufacturer For example it might show as PNY If backing up to a Windows shared drive choose Windows Shared Folder You must also enter the path to the shared folder the user name and password if needed If choosing a Windows Shared Folder you need to know the path to the share E
117. t use function keys to execute Function if d specific actions For example F10 exits mcedit F5 Keys saves the file and so on Press the SPACEBAR to toggle check marks off and on For example SPACEBAR Messages Pressing the SPACEBAR clears the check box Messages Introduction UM8000 Issue 3 0 SECTION 3 RELATED DOCUMENTATION 3 1 3 2 Installation Manual Supporting Documents The documentation set for the UM8000 voice messaging system consists of the following O Installation Guide Provides instructions for installing and setting up a voice messaging system System Management Help Provides online information and instructions for managing the voice messaging system This is available on line from the Web Administration Console and as a stand alone help file on the Support CD The Installation Guide and User Guide are provided in PDF format on the support disc System Management Help is provided in a zip file on the support disc Adobe Acrobat Reader is required to read and print the PDF files Adobe Reader versions for Windows and Linux are provided on the support disc The latest version of Adobe Reader can be downloaded from the Adobe Web site System Management Help System Management Help provides immediate assistance while using the Web administration console O Click the HELP icon to see context sensitive help for the current page Refer to Chapter 3 Section 5 Web
118. te a key on each subscriber s phone to dial the UCD pilot number Disabling Easy Message Access 1 Log on to the Web administration console then go to System Switch Switch Information 2 Inthe Integration options field type EMA 0 3 Click Save Enabling Automatic Subscriber to Subscriber Messaging in Secured Mode By default automatic subscriber to subscriber messaging is enabled in unsecured mode for all subscribers To enable this feature in secured mode do this procedure 1 Log on to the Web administration console then go to System Switch Switch Information 2 In the Integration options field enter ISM 2 3 Click Save Setting Up Message Waiting Indication By default message waiting indication is enabled for all subscribers Use the following procedure to verify MWI settings 1 Log on to the Web administration console then go to System Switch MWI Setting Up Integration SV8300 UM8000 Issue 3 0 2 Confirm that the On activation code and Off deactivation code fields contain an X 3 Click Save 2 12 Setting Up Automatic Number Identification ANI To use ANI you must activate the MF receiver built in to the SV8300 CPU Refer to the phone system documentation for details on setting up ANI NOTE a Setting up ANI overrides the Gather phone number call screening option which asks callers to manually enter their phone number before routing the call The p
119. the e mail server documentation or consult the system administrator about which settings are appropriate for the organization The e mail administrator is required to configure the e mail server 4 1 Installation Manual Setting the E mail Server Configuration The following configurations must be set for the e mail server E mail Server Required Protocols IMAP MIME PLAIN and LOGIN for outgoing messages IMAP PLAIN and LOGIN for outgoing messages IMAP4 PLAIN and LOGIN for outgoing GroupWise messages SMTP Relay Allow message relaying Microsoft Exchange Lotus Notes Domino 12 3 Issue 3 0 UM8000 4 2 Converting Existing Domino E mail Files for Users Set an Internet password for all existing users before converting any existing e mail files Use the following procedure to convert user e mail files 4 2 1 Converting Existing E mail Files 1 2 12 4 Log on to the Domino e mail server as root user On the Windows taskbar click Start Programs Lotus Application Lotus Domino Administration Enter the Domino password The Domino Administrator console appears Click Console to open the Domino server command prompt The command prompt appears Use one of the following set of commands to convert existing e mail m Toconvert a single user enter the following commands tell router quit load convert e mail lt mailfilename gt nsf load convert h mail lt mailfile
120. the voice messaging system shuts down the Utility menu appears On the Utility menu select Voice Mail Utilities The Voice Mail Utility menu appears On the Voice Mail Utility menu select Backup Restore Update BRU utility The voice messaging system restarts In the CoSession Remote Viewer Control Center click Hang Up The CoSession connection is terminated Wait approximately two minutes for the BRU host to start On the support computer run C BRU BRURMT exe The BRU client starts Confirm the connection settings are correct click Connect to BRU Host via null modem cable then choose OK If the BRU can connect the status bar at the bottom of the window says CONNECTED Repeat this step until a connection is established On the Main menu select Backup then press OK On the Backup menu select Database OGMs and Messages then press OK Enter the directory name where the backup will be stored on the Windows computer then click OK For example C Backup Enter a description for the backup then choose OK For example DOS Voice Messaging System Backup 15 15 Issue 3 0 15 16 2 2 2 UM8000 14 Press OK to confirm the backup description To proceed with the backup press OK Depending on the number of outgoing messages OGMs and messages on the system the backup takes up to three hours to complete 15 After the backup is complete press any key to continue 16 Onthe Main menu sele
121. ther notification methods or requiring the consent of all parties to the phone conversation prior to monitoring or recording the phone conversation Some of these laws incorporate strict penalties 4 1 Configuring Live Record on the Phone System 1 Enable the live record beep Command Code 08 First Data 109 Second Data 0 Setting Up Integration SV8300 UM8000 Issue 3 0 2 Enable automatic live record systemwide optional Command Code First Data Second Data NOTE 08 141 0 Where 0 enables automatic live record for systemwide and 1 disables automatic live record systemwide gt Automatic live record is supported only with release transfers 3 Enable automatic live record for trunk calls optional Command Code First Data Second Data 4 2 3522 XX Where xx is the trunk route number 0 Where 0 enables automatic live record for systemwide and 1 disables automatic live record systemwide Configuring Live Record on a Subscriber s Extension Do this procedure for each subscriber extension that will use live record 1 Enable message waiting service for the extension Command Code First Data Second Data Installation Manual 1303 XXX Where xxx is the subscriber s extension number 0 Issue 3 0 UM8000 2 Set the Prime Line for the extension Command Code 93 First Data XXX Where lt xxx gt is the subscriber s extension number Second D
122. tion Live Record Account Policy Call Management Extended Automated Attendan Opening Boxes Profile Greetings One Key Dialing Gi System Operator Box Profile Call Transfer Greeting Security code disabled Done 2 Screen Key Location Description Contains the application name the link to the Web Administration Console main menu page record information and the system date and time 1 Title bar Contains the command icons user logon 2 Task Par information and the logoff link 3 Navigation Contains links to other Web Administration pane Console pages Contains fields where data is entered and displayed Installation Manual 3 13 Issue 3 0 SECTION 5 SECTION 6 UM8000 WEB ADMINISTRATION CONSOLE ICONS The task bar in the Web Administration Console contains one or more command icons at the top These perform the following functions Icon Description Save changes Search for items of the type you are currently viewing Add items of the type you are currently viewing Delete items of the type you are currently viewing View the previous record View the next record Open System Management Help OPO WEB ADMINISTRATION CONSOLE MAIN MENU When the Web Administration Console starts the Main menu appears in the navigation pane The navigation pane is located on the left side of each system pa
123. to the WAC Univerge UMB000 Windows Internet Explorer https 192 168 0 17 admin spoeid 184cc5ef34ae200864c66da28e6dc086 tal Certificate Error r X 2 v File Edit View Favorites Tools Help gg univerge umsoo0 x B dh Tools UNIVERGE Return to Main Menu You are logged in as Administrator WebPro logoff Product Version 11 0 2 4 System Time May 13 2008 9 26 AM Current mode DAY Recording time left 111 hours 19 minutes Important information regarding this system Univerge UM8000 Version 11 0 2 4 2005 2008 NEC Corporation Legal Done Local intranet 100 Figure 13 7 Web Admin Console Installation Manual 13 13 Issue 3 0 UM8000 5 13 14 Remote Maintenance lt Backing and Restoring UM8000 l4 SECTION 1 BACKING UP THE VOICE MESSAGING DATA The voice messaging database can regularly be backed up using the backup and restore utilities The backup and restore utilities are installed on the voice messaging server The back up and restore utilities are run from the Web Admin Console WAC The WAC provides a GUI driven user interface that replaces the need to enter Linux commands in a shell There are two types of backups Daily The utility backs up the selected components every morning at 2 00 a m The database can be saved on the voice mail or on
124. to the file user support voice rd e wr e Save the file and exit the text editor Start the OS 2 FTP server Enter c tcpip bin ftpd lt ENTER gt Transferring the Backup File Using FTP To transfer the backup file using the FTP server 1 At the Windows computer open a command prompt window and enter ftp lt IP address gt lt ENTER gt where IP address gt is the IP address of the OS 2 voice messaging system When asked for the user name enter support lt ENTER gt When asked for the password enter voice lt ENTER gt 15 3 Issue 3 0 15 4 1 3 UM8000 Enter Icd lt directory name gt t lt ENTER gt Where lt d7rectory name gt is the destination directory on the Windows computer where the compressed backup file will be stored Enter binary lt ENTER gt This sets the file transfer mode to binary The file transfer mode must be set to binary or the migration will fail Enter get lt filename gt lt ENTER gt Where lt 7 gt is the name of the compressed backup file for example backup zip If the file transfer is successful you should see the following message File send OK lt gt File names are case sensitive when using FTP If you see the Failed to open file error message enter dir ENTER to view the correct file name To exit the FTP client enter quit ENTER Next steps Migrate the 05 2 data to the UM8000 database Refer to 1 3 M
125. ts Only one CD VMOO can be installed per system The board includes a compact flash disk that provides storage for the voice messaging software messages and recordings Software required to run the voice messaging system is pre installed on the disk Figure 6 1 CD VMOO Blade Top View on page 6 2 shows the top view of the CD VMOO voice board Functions A digital signal processor voice processing section handles the following functions O O O 0 D Q S detection generation General tone detection FAX CNG tone detection PCM compression for audio recording playback Automatic Gain Control AGC Two USB 1 0 ports for USB keyboard support database backup and software upgrades One 15 pin VGA connector for VHA monitor support Issue 3 0 UM8000 CF Active Drive LED APP LED Ethernet LEDs Flash Card RJ 45 10 100 USB Back Plane VGA Monitor RJ 11 Serial Load Butto Busy LED Active LED s 9 lt Fi Figure 6 1 CD VMO00 Blade Top View SECTION 2 INSTALLATION CAUTION amp When installing the blade observe the following precautions to avoid static electricity damage to hardware or exposure to hazardous voltages gt The CD VM00 unit makes extensive use of CMOS technology and is very susceptible to static Handle with extreme care to avoid static discharge Handle the drive and blade carefully to prevent damage Do not d
126. u to interact with the switch log on and off and configure the UM8000 blade Antistatic wrist strap Use an antistatic wrist strap when handling the UM8000 blade lt gt Failure to use an antistatic wrist strap can cause damage to the CD VM00 the phone system or both Network connection System Components UM8000 SECTION 2 Installation Manual Issue 3 0 SITE REQUIREMENTS Ensure that the phone system is located in a site that meets the following requirements 2 1 2 2 L The site is cool dry and free of dust 1 The phone system remains immobile while in operation The phone system cooling vents are not obstructed in any way Site Recommendations The following recommendations help protect the phone system and UM8000 from potential damage and unauthorized access Use a surge suppressor or an uninterruptible power supply UPS to protect the phone system and UM8000 against sudden variations in electrical power Do not move the phone system while the power is on Do not remove the UM8000 blade from the phone system while the voice messaging system is running Refer to Chapter 5 Starting and Stopping the Voice Messaging Software and System Control access to the room where the phone system and UM8000 are installed Do not install these systems in an area where unauthorized persons might have access to them Failure to follow these recommendations can result in damage or unauthorize
127. window appears 6 Enter the Host name or IP address of the voice messaging system Verify new remote maintenance IP addresses If dial up is being used enter 10 0 0 1 T Enter the User name admin 8 Enter the Password voicemail 9 Under Protocol select SFTP allow SCP fallback 10 Click Login When the first connection is made a warning message appears This message does not appear for subsequent connections Click Yes After authentication is complete the WinSCP File Transfer page appears Remote Maintenance UM8000 3 3 Installation Manual 3 2 2 3 2 3 Issue 3 0 Transferring Files to the Remote Computer This procedure assumes that the Norton Commander interface has been selected The Norton Command interface displays the source directory structure in the left pane and the destination directory in the right pane This enables the use of drag and drop to copy files 1 2 Select the file or files to copy Right click the file name then select Copy Alternatively if the Norton Commander interface is active you can drag and drop files Transferring Files from the Remote Computer Select the file or files to copy Click Files Copy then click Copy Alternatively if the Norton Commander interface is active you can drag and drop files Logging On and Logging Off Using PuTTY Log on and log off after connecting to the UM8000 blade 3 3 1 Logging On Using PuTTY 1 Click Sta
128. xample myComputer shareName and the log in information domain user name password If any changes were made click the save icon Downloading a Backup Stored on the Voice Mail Drive To download a backup stored on the voice mail drive perform the following steps 1 Log into the Web Admin Console WAC Go to System Backup and Restore Restore In the Action pull down menu choose Download If prompted by the Internet browser choose to allow the download Choose to Save the backup zip file Browse to the location where the file is to be downloaded on the support PC Click Save 14 3 Issue 3 0 UM8000 2 2 Restoring a Database Back Up to the UM8000 2 2 1 Uploading a Stored Backup to the Voice Mail Drive To upload a stored backup to the voice mail drive perform the following steps 1 Log into the Web Admin Console WAC 2 Goto System Backup and Restore Restore 3 Under Upload an existing backup to the messaging system click on browse 4 Browse to the location where file is to be stored on the support PC 5 Click Upload File 2 2 2 Restoring a Previous Backup To restore a previous backup perform the following steps 1 Login to the Web Admin Console WAC Go to Server Control If started choose to stop the server Go to System Backup and Restore Restore In the Action pull down menu choose Restore this backup COM E NN If the backup has messages

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