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FEED ME Point-Of-Sale User Manual

1. FEED ME Point Of Sale can be of huge benefit to businesses who take delivery orders by phone Use of the customer data base eliminates a lot of errors delays and hoax orders Once a customer s name and address is recorded on the system and a successful delivery has been completed users can be pretty confident about the authenticity and accuracy of future orders from that customer There are also substantial savings in time and effort from not having to write down the customer s address each time they order Avoidance of the inevitable repeated sorry can you spell that out please and the annoyance it can cause customers is also a benefit that is not to be under estimated Many of our customers install additional FEED ME Point Of Sale systems just to process their delivery orders Provide the right service our system helps you achieve that and delivery can become a major part of the business The delivery system works on the basis that first time a customer orders their phone no name and address are entered into the system and remembered there The next time they call only their phone no is entered and the system recalls their name and address The person taking the order confirms the address with the customer then takes the order Quick efficient and effective The process can be made even quicker by purchasing our Caller ID Upgrade Using this one click on the touch screen is all that is needed to collect and enter the pho
2. The issued vouchers then show in the Vouchers Issued table which can be displayed either in Phone No or Voucher No sequence 7 6 Click the Print Voucher List button to print a list of the vouchers issued today with name and addresses on the Receipt Printer Depending on options selected the list may also be output as a csv file for transfer to a spreadsheet program and as name address labels An A4 printer and sheets of A4 self adhesive labels are required to use the latter option The labels should be in sheets 3 labels wide and 7 labels deep i e 21 per page When labels are to be printed the box below is displayed showing the no of labels to be printed i Print Labels No of Labels to Print a Start Position 1 21 Enter the Start Position being the position on the sheet of the first unused label positions are numbered 1 21 going left to right top to bottom Then press the Print button 7 6 How do customers use the Reward Vouchers Enter an order in the usual way making sure to reference it to the customer presenting the using their Phone No or Loyalty Scheme Member No Select REWARD VOUCHER as Payment Method Assuming this customer has issued but unused vouchers the system displays a Vouchers Available box on the Order form as below showing up to 6 available Reward Vouchers ORDER 6 23 32 05 22 03 2003 Take Away Unpd 4 73 m Vouchers Available py Click on the Reward Voucher s
3. Print stars on order slip if this dept Tick this option if with all items shown on the Order Slip the items for this Department are to be highlighted with a star Print Department on top of order slips Tick this option to print the name of the Department to which the slip relates at the top of each Order Slip Useful if slips for more than one Department are being printed on the same printer Print order slips for bar orders Tick if Order Slips are required for Bar Orders RECEIPTS BILLS Only print priced items on bill receipt Tick to only print items with a price Checked message on delivery receipt Tick this option to include a message on the bottom of each delivery order receipt saying This order has been checked by and signed by the checker Print extra receipt for delivery driver Tick this box to print a second copy of the receipt for Delivery Orders This copy can either be retained by the driver or in the shop depending on how the business operates Print 2 extra receipts for deliveries Tick to print 2 extra copes one for the driver and one for the shop CHARGING SLIPS Print signature slip if charged to room applies to orders charged to room in a hotel beyond the scope of this manual A 3 Administration UNPAID ORDERS All unpaid orders must be resolved Tick if staff are required to resolve all Unpaid Orders before they complete the Daily Cash Sheet Resolve m
4. 1 CHICKEN STEAK 2 SUPPER 4 05 Sub Total 6 00 bISCOURKT 0 60 VAT Reg No 12 34567 89 Thanks for your cust forward to seeing you again soon The Receipt for the Sale shows the Points awarded and the customer s Total Points Note that despite showing an updated total on receipts the customer s record does not get updated with the new Total Points until the end of the day when the Daily Cash Sheet is completed or a new day begins 7 5 7 5 When and how are Reward Vouchers issued While Loyalty Points are updated automatically the issue of Reward Vouchers is entirely under the control of the business To check for customer s due for a Reward Voucher go to MANAGEMENT MODE and press the MANAGE LOYALTY SCHEME button Issue Loyalty Vouchers Help Due for issue Issue Vouchers Print Voucher List Sort By Phone No Sort By Voucher No All customers due for issue of a Reward Voucher are listed in the Due for issue table The Vouchers Issued table below shows vouchers that have already been issued Click the Issue Vouchers button to issue all Reward Vouchers that are due and if the relevant option is selected to automatically reduce the Points in line with the issue of vouchers Sequential Voucher Nos are generated by the system Vouchers Issued _ PhoneNo Voucher Name_ Ret vaue Dae Used D 01259722783 1 HOYES 1234 5 00 22 03 2009 b gt i Sort By Phone No Sort By Voucher No
5. FOOD 1 0 00 20 5 15 MALL MAIN MENU 9304 15 DISCOUNT 1 0 00 20 6 20 FO0D MAIN MENU 9305 20 DISCOUNT FOOD 1 0 00 20 7 20 ALL MAIN MENU 9306 20 DISCOUNT 1 0 00 20 6 4 6 3 Can I offer a free dish to customers spending 10 or over A choice from a full Menu Page of free dishes can be offered depending on the amount spent Schemes No 4 and 5 in the same Discount Schemes table used in the previous section demonstrate this facility shown again below Scheme 4 offers a choice of dishes from a Menu Page called FREE to customers spending 20 or over on Food Scheme 5 offers a choice of dishes from a Menu Page called FREE2 to customers spending 5 or over on Food Both of these schemes operate automatically the free meals being offered when the Done button is pressed from the Food Menu The schemes are exclusive so only one scheme will be offered on any particular order The scheme offered is the first that the order qualifies for So if the customer spends 25 they will be offered Scheme 4 If they spend 78 they will be offered Scheme 5 Descount Schemes _ No Spend OrdTypes Depts FoodOnly Exclusive Active Autoa Amt _ Page List Name Code Name Dept E Y gt 4 20 00 C D 71 7 y vY FREE2 5 15 00 C D 71 7 Y Y y lv FREE1 330 CD TX Y Y YIN 10 9302 CD TX Y Y N 10 7 9303 CD TX Y y Y ON 15 E 9304 CDTX N Y Y N 15 9305 CD TX Y Y Y N 20 9306 CDIX N y Y ON
6. pressing the Enter button after each Pick the appropriate Department from the drop down list displayed by clicking on the arrow at the right If Stock Monitoring is not being used then that is all that needs to be done so press the CONTINUE button on the form D 3 If Stock Monitoring is being used first pick a Menu Item to associate this item with this defines the Recipe to be used to update stock when this item is sold Then pick a Stock Item to be used when this item is scanned as Stock Received Finally press the CONTINUE button on the form After the CONTINUE button has been pressed the system continues with whatever function was being used
7. that are being presented then click the CONTINUE button Any payment balance can then be paid by Cash Credit Card etc as appropriate 7 8 8 Chapter 8 STOCK MONITORING CONTENTS 8 1 8 2 8 3 8 4 8 5 8 6 8 7 8 8 How does stock monitoring work a Which items should I monitor b What are Stock Cycles c How can I see my Stock d What is a Stock List e What is a Stock Report f Which Stock Lists and Reports facilities should I use g Stock Updating Processes How do I describe my stock items to the system How do I define my recipes How do I set my opening stock How do I record stock I have received How do I record stock lost spoilt or wasted How do I adjust my stock after checking How does my stock get updated from sales 8 1 Page 8 2 8 2 8 2 8 2 8 3 8 4 8 5 8 6 8 8 8 10 8 11 8 12 8 13 8 14 8 1 How does stock monitoring work This section describes the Stock Monitoring facilities provided by the system and gives some guidance on how to use them In order to know how much stock there should be the system needs to know what stock there was to start with what stock has been received and what stock has been used In order to know what stock has been used the system needs to know what has been sold and needs recipes to convert sales to stock usage For example it needs to know that when a burger is sold one burger roll one beef patty and one burger box are u
8. what leads up to it and what happens The more information you can provide the quicker the problem will be solved Call support f FEED ME Point Of Sale runs but is wrong Again try to collect as much information as possible on the problem then call support 10 4 The touch screen isn t working properly a It isn t working at all 10 5 Connect the mouse to one of the USB ports to the left of the monitor Double click on the TouchKit icon on the Windows desktop Click on the Tools tab then the Clear and Calibrate button Follow the on screen instructions to calibrate the touch screen Click and hold at each point until the X stops flashing If this doesn t solve the problem call support b It is working but inaccurate Connect the mouse if the touch screen is too inaccurate to use Double click on the TouchKit icon on the Windows desktop Click on the Tools tab then the 4 Points Calibration button Follow the on screen instructions to calibrate the touch screen Click and hold at each point until the X stops flashing If this doesn t solve the problem call support c It s working but I feel it could be better Double click on the TouchKit icon on the Windows desktop Click on the various tabs to see the wide range of facilities available to tune the touch screen A little bit of experimentation may bring useful results and is unlikely to create major problems If the worst happens connect the mouse and
9. 1 540 000 1 4 5 2 FISH SPEC SUPPER SUPPERS SPECIAL FISH 2 SUP 1 570 000 1 5 6 SCAMPI SUPPER SUPPERS SCAMPI SUPPER 1 4 75 0 00 1 6 3 CHICK BREASTSSUPPER SUPPERS BREAST CHICKEN SUPPER 1 415 000 1 7 K The LOAD MENU button 2 7 At the bottom right hand corner of the form is the LOAD MENU button Whatever changes you make to the menu in FOOD MENU BUILDER only become active when you load the menu by pressing this button Remember that any mistakes you make will also be loaded so check carefully f Menu Modifiers The existence of Menu Modifiers was mentioned earlier when it was seen that they form one column in the Buttons table Modifiers are single letters which modify the processing that occurs when a button is pressed There use is occasional but important The letters that can be entered into the Modifier column are as follows 1 A The Name of this item is added to the end of the previous item s Name the Price is added to the previous item s Price As an example the previous item may have the Name of 9 PIZZA and a Price of 2 90 The present item with a Menu Modifier of A has the name HAWAIIAN and the price 1 50 The order will include just one item with the Name of 9 PIZZA HAWAIIAN and a price of 4 40 B Works in exactly the same way as A except the Name is added to the beginning of the previous item s Name So if it is a pasta dish the previous item was BOLOGNESE the present
10. Cash Total are calculated as the figures are entered 1p fe fos stp fe jo 22 fose a faz sfetz 00 5e fie f oso 2 BE m p aa 2p 10p 0 40 Notes 4 60 TOTAL 27 89 20p Note that items such as Cheques and Credit Cards have 2 columns in the Daily Cash Sheet Individual amounts entered into the first column are automatically added into the second column This means that individual Cheque or Credit Card slip amounts can be entered rather than having to add them manually When all of a particular type of entry has been entered press Enter without entering an amount and the system will automatically move on to the next item 5 6 5 3 And finally the Z Reading The Z READING is the last act in a day s trading Sales Totals are printed and cleared The process can also provide controls to prove continuity and to provide evidence that all sales have been accounted for While a Z READING relates to a particular day s trading it does not have to be prpcessed at the end of that day or any other day Many businesses leave their staff to cash up and enter a Daily Cash Sheet at the end of the day while the owner visits the shop once or twice a week to print and clear the Z READINGS that have accumulated The important point in this regard is that once a day s trading has ended the recorded Sales for that day can not be changed by the staff so the Z READING will be the same if it is processed in 2 weeks time as if
11. button at bottom left of the screen then select Log Off then Switch User Log back on as user Support with the appropriate password If using the 3 mobile broadband router double click on the 3 icon on the desktop wait till a signal is detected and then click the Connect button If using a different broadband service ensure that it is running Once the broadband connection is established double click on the Remote Support Service icon The system will then contact us and provide an internet link from our computer to your system Using that link we take control of your system and using facilities already installed on the system do whatever needs to be done to solve the problem When we are finished we log the system back on to Windows as User1 and break the link Please note that we can only take control of your system when you invite us to by clicking the Remote Support Service icon once we give up control we have no way of taking it back without a new invite There is no risk to the security or privacy of your system at any other time 10 9 10 8 How much does the Remote Support System cost Our basic charge for Remote Support Service is 30 per month plus VAT payable quarterly in advance This includes our supply of the 3 mobile broadband router and service described above If mobile broadband is not required the cost is reduced to 20 per month plus VAT again payable quarterly in advance The basi
12. call support d Power light on other lights out still not printing Check that the printer itself is working switch the printer off using switch at front hold down the FEED button and switch the printer back on again If it is working it will print a test print showing its status If it prints then switch off and on again to clear the error light If it doesn t print then call support Check that the lead connecting the printer to the touch terminal is firmly connected at both ends Send a test page to the printer from the touch terminal Double click the Test Print icon on the Windows desktop This should print a brief test message confirming that the printer is working If not then call support Check the Printer Configuration setting in your FEED ME software Go to Setup Mode Configure Printers and check that there is an entry for Receipt in both the Printers Installed and Printer Assignments tables The Windows Name in the Printers Installed table should be Receipt The entry in the Printer column of the Printer Assignments table should also be Receipt Try again and if the problem persists call support e Paper prints but print quality is faint or poor Open the front cover of the printer and check that the ribbon is properly installed If installed properly the ribbon should be almost horizontal the right side of the ribbon 10 2 being only a couple of millimeters higher than the left Turn the dial on the
13. can be more for example if Chapatis are always served in 2 s then the Name could be Chapati and the Qty could be 2 PriceI the normal selling price of the item Price2 am alternative selling price only applicable at pre defined times of the day If that isn t an issue leave this column blank Dept the Department to which this item relates This determines any kitchen slips on which the item will appear and is used to analyse sales at the end of the day Col is a number in the range 20 that determines the colour of the Button as below The default is 18 but that can be changed We regularly use 18 with 9 and 17 to give a neutral balance but a mix of bright colours can also be effective d Shortcuts There are 4 facilities provided at the bottom of the form shortcuts to make menu preparation quicker and easier Shortcuts Copy Menu Name f bt Menu Name a Go Copy Page Name coos to Page Name z Go Replace i by ay in Full Name column co Replace Do by in in Next Page column _Go Describing them in the sequence they appear _ SeafCaption new tine NewtPage ____ Mod Code Name ty Picet Price2 Dept Colour 1 Copy Menu An entire menu can be copied to another name often useful before making changes since it means the original menu can be retained un changed just in case In our example the menu GROVE could be copied to NEWGROVE by typing GROVE in the f
14. hold 14 Business Details Days customer history to hold 14 Name A Takeaway Food Store Stock Cycle Names Address 99 Any Street 1 Day ANY TOWN 2 Weekly Food Menu Button Default Colour 16 Phone No 01234567890 Caller Id Settings File Path Name c phonelog txt Message To Print On Receipts Local Server Port 13333 VAT Reg No 12 34567 89 Thanks for your custom we look forward to seeing you again soon Automatic Sign Dff After Minutes 2 Charge for paying by card 0 50 X Cancel Look for the 4 passwords boxes at the top left of the form Press the SETUP MODE button and enter the password as 1234 Click in each of the first 3 password boxes on the left of the form and set the passwords for Supervisor Mode Management Mode and Setup Mode Any combination of letters and number can be used but to be able to enter the passwords via the touch screen the letters must be capitals For security purposes the passwords never appear on the screen when typed so be very careful not to mis type when setting them 1 4 Enter the fourth password remembering that this will be used only in emergency usually when one of the other passwords has been forgotten or wrongly set Because its use will be infrequent it needs to be especially memorable yet secure Click the OK button to save the new passwords and any other data that has been changed The SUPERVISOR MODE password allows access to the supervisor mode function
15. ignored It is probably obvious by now that a lot more can be done with Discount Schemes than offering a 6 discount The following sections in this chapter describe some other uses 6 2 Can I have a range of different discount buttons There can be as many Discount Schemes as are required Each is defined as described in the previous section and each with a unique a unique No In the example table form below there are 7 Discount Schemes each offering a different coverage or percentage so 9301 gives 10 off food only 9302 gives 10 off everything 9303 gives 15 off food only etc Descount Schemes Nof SperiforiTypoD pt Food Erckaive Activo lar Ami zf Poget Nane Code Neme __ Dee s 4 8200000 1 17 Y y ly FREE2 5 15 00 CD 117 Y YEY FREE1 _ 9301 CD TX Y y Y N 10 9302 CD TX oN YON 10 7 9303 CDTX Y Y Y N 15 d 9304 CDTX N Y YN 15 _ 9305 CD TX Y Y YON 20 3306 CDTX N Y Y N 20 9307 CD TX Y Y Y N 25 I lt These schemes are still activated from the Food Menu but instead of having a single DISCOUNT button the main menu is changed to link to a Menu Page called DISCOUNTS which has the buttons shown below Seal Centon newine __ Next Poge Mod f No Fna Jay fPie Pice Prices Picot Dent fca gt MAIN MENU 3001 ma 0 00 10 FOOD MAIN MENU 9301 10 DISCOUNT FOOD 0 00 a E 3 10 AALL MAIN MENU 9302 10 DISCOUNT 1 0 00 20 4 15 FO0D MAIN MENU 9303 15 DISCOUNT
16. is a lot of room for interpretation to suit the way the business operates It is important that all staff using the system are aware of this interpretation Rather than list and describe all of the entries individually when most are obvious it seems more appropriate to just highlight points that require explanation Float and Change are entered for information only they do not form part of any calculations The figures entered for Cash are after the Float has been removed and the figure adjusted for any change in Float In other words the amount entered as Cash relating to today s Sales The system provides options to enter Cash as a single total with a breakdown of notes or with a breakdown of coins If the Break down notes when entering Cash option is selected then the box below is displayed and the No of each note is entered in turn with Coins entered as a total amount The Value of each note is calculated as each No is entered and the Cash Total is calculated when all entries are complete Date 21 03 20 Saturday ler No Value Notes 50 49 500 00 20 20 400 00 Cashier CASSIE ao ff enoo 5 Manager JOSEPH JONES 3 15 00 1 Io ee Float 100 00 Te fol m Cash Sheet Change 100 00 Total If the Break down coins when entering Cash option is selected then the box below is displayed and the No of each coin is entered in turn with Notes entered as a total amount The Value in each coin and the
17. item is SPAGHETTI with a Menu Modifier of B the resultant item is SPAGHETTI BOLOGNESE O An Open Item providing the facility to sell something that is not listed on the Food Menu Complete the Dept column put in the Qty column but the Name and Price columns can be left empty The system will ask for a Name and Price to be typed in when entering the order It is a good idea to provide a Menu Page of Open Items one for each Dept That way the sales of Open Items will be analysed correctly I Automatically Include another item in the order when this item is selected The system goes to the Next Page as usual but instead of displaying it automatically includes item with Seq 1 on that Menu Page in the order then goes to the Next Page associated with that first item Sounds complicated We know but hopefully the examples below will make things clearer Example Menu Modifier A Add To End Of Item Name _ Sea Cantion s new iine Next Page ___ Mod Code Name ty Price Pice2 Dept Colour 19 PIZZAS P2 9 3 PIZZA 1 350 3 212 PIZZAS P2 12 i 12 PIZZA 1 6 50 3 3 16 PIZZAS PZ 16 16 PIZZA 1 9 50 3 Buttons on Menu Page PIZZA Seal Centon Mna irel Net Pegs ed code name l ovf Piest pore Dept tony 1 MARGHERITA P2 9 1 MARGHERITA E 2 SPECIAL P2 9 1 SPECIAL 3 DELUXE P2 9 1 DELUXE 4 FUNGHI P2 9 1 FUNGHI 5 HAWAIIAN P2 9 1 A HAWAIIAN 6 POLO P2 9 1 POLO 7 MEATY FE
18. s working but inaccurate c It s working but I feel it could be better I still have a problem how do I get help I want to use your mobile broadband facility what is involved How do I use the Remote Support Service How much does the Remote Support System cost 10 1 Page 10 2 10 2 10 2 10 2 10 2 10 3 10 4 10 4 10 4 10 5 10 5 10 5 10 5 10 5 10 5 10 5 10 6 10 6 10 6 10 6 10 7 10 8 10 9 10 10 10 1 My receipt printer is not working Please also refer to the Epson TM U220 Printers User Manual supplied with the printer for information on how to connect the printer install paper and ribbon a Power light is not lit Check that mains lead is connected to the printer transformer that printer transformer is plugged into printer and printer is switched on If power light still not lit check fuse in mains plug and replace with a fuse of the same rating If the problem still persists call support b Error light is on Check that the ribbon is correctly installed that there is no paper jammed in the printer and that both front and back covers are fully closed If the problem persists call support c Paper Out light is on Raise the back cover remove the remains of the old paper roll and insert a new one Check that the back cover is fully closed if this is difficult then check that there are no remains of old paper rolls still in the well If the problem persists
19. table Check in the Buttons table if necessary 4 Find the item in the Buttons table and click in the Price column for that item 5 Type the new price then press the tick in the navigator bar below the Buttons table 6 Click the LOAD MENU button at bottom right to load the changed menu and return to the main menu 7 Test your change by trying to add the new item to an order 2 12 2 6 10 How do I add a new page to my Food Menu From the FEED ME Point Of Sale main menu select SETUP MODE enter the appropriate password then select FOOD MENU BUILDER Find and click on the Menu you want to use in the Menu table Press the on the navigator bar below the Pages table to open up a new row in the table Click in the Page Name column and type the name of the new page Click in the Title column and type a brief description of the purpose of the new page Click in the Back To Page column and type the name of the existing Menu Page which will be displayed when the Back button is pressed Press the tick in the Pages navigator bar to save the new page information Press in the Buttons navigator bar to add the first item to the Buttons table Add other items by pressing or moving down the table till a new line is created Complete the information for each item in the Buttons table by typing the Caption Next Page Name Qty PriceI and Dept for each item as described earlier for creating a new menu item Integrate the new
20. try to get back to basic settings 10 6 10 5 I still have a problem how do I get help Call us on 0044 0845 496 0351 and ask for Support The line is usually manned 7 days a week from 8 AM until midnight However we can t guarantee a response outside of normal office hours of Monday Friday 8 AM 6 PM so if we don t answer please be patient and leave a message We will get back to you as soon as we can If your problem can t be solved immediately by telephone we will suggest that you use our Remote Support Service which provides on line help capable of solving most problems very quickly To take advantage of our Remote Support Service the system must have a working broadband internet connection If there is already such a facility in the shop and the system is connected to and configured to use it this can be used Alternatively we can provide a mobile broadband facility Like all such services this is dependent on there being good enough mobile reception in the shop to pick up a signal If you have a problem that is not urgent or you would like some advice and can wait for a response please e mail us at support softenc co uk We try to respond to all e mails within 24 hours Or you can write to us at Softenc 30 Rankine Wynd Tullibody Alloa FK10 2UW We always welcome suggestions from our users many of the features in our software have resulted from such communication 10 7 10 6 I want to use y
21. voucher will be given The option to operate a Customer Loyalty Scheme must be turned on using SET CUSTOM OPTIONS in SETUP MODE See Appendix A for details of the options available which are shown below Only the first 2 of these options are relevant at this stage the others relate to the mechanism of issuing vouchers to members who qualify discussed in a later section of this chapter LOYALTY SCHEME Operate a loyalty scheme Iv Points only if Loyalty Scheme member IV Reduce loyalty points if on Voucher List Make CSY file of Youcher List E Print labels for Y oucher List Set up the basis of the basic information about the scheme using SET CUSTOM DATA in SETUP MODE Click the Loyalty Scheme tab to access and set the information below Loyalty Scheme Details Minimum spend for discount 1 00 Points needed for free voucher 100 Value of voucher 5 00 Note that the Minimum Spend to qualify for a discount is entered at this stage the actual Discount is specific to the individual customer 7 3 7 3 How do I record customer Member Nos Press the CUSTOMER RECORDS button in MANAGEMENT MODE to display the form below Customer Records DER Customer Sequence PhoneNo LoyatyRef MobieNo Name C Phone No 01234567890 J PORA 1234 HOYES C Loyalty Ref JOHNSON C Mobile No 07894563426 DENHOLM C Name m a gt m a ig Customer Phone No 01259722783 Comment r Name MTR K HOYES Address 30 RANKINE
22. we doing 5 2 What unpaid orders are in the system 5 3 End of the day the Cash Sheet 5 4 And finally the Z Reading 5 5 After the event Sales History 5 1 Page 5 2 5 4 5 5 6 7 6 8 5 1 During the day how are we doing The system provides 2 facilities to see what sales and orders have been processed so far today a limited on screen display and a more detailed printed report The option SHOW X READING is provided in SUPERVISOR MODE and PRINT X READING in MANAGEMENT MODE SHOW X READING displays the information below sufficient to show how much should be in the till and how much is in process fil Show X Reading Press Continue when ready Help About Unpaid Orders Discounts Staff Meals Total Paid PRINT X READING gives a choice of the date to be printed The information will be available for any day including today for which a Z READING has not yet been done A drop down list is displayed showing the dates available as below 05 03 2009 06 03 2009 09 03 2009 20 03 2009 21 03 2009 lt Highlight the date required then click the CONTINUE button to print The printed X READING always shows a breakdown by Department and by Payment Type but can also show a breakdown by Time EXCEPTIONS REPORT 21 93 2009 Unpaid Order Value 6 25 A Takeaway Food Store 99 Any Street X READING 21 03 2009 FISH CHIPS ZAS BURGERS TOTAL 31 49 TARE AMAY 3 31 49 TOTAL 3 3
23. when performing any action that opens the cash drawer thereby enabling logging of who had access to cash Print slip when Open Drawer used Tick if a slip is to be printed on the receipt printer showing who opened it and when each time the Open Cash Drawer function is used LOYALTY SCHEME Operate a loyalty scheme Tick if a Loyalty Scheme is to operate Points only if Loyalty Scheme member Tick if the Loyalty Scheme operates on a membership basis with each member having a Membership No If not ticked then points will be accumulated by any customer identified by Phone No Reduce loyalty points if on Voucher List Tick if points are to be adjusted automatically when a customer is listed on the Voucher List as due a voucher Make CSV file of Voucher List Tick if the Voucher List is to be produced as a csv file comma separated variables as well as being printed This file can be used in a spreadsheet program such as Microsoft Excel Print labels for Voucher List Tick if A4 sheets of address labels are to be printed for customers on the Voucher List FOOD MENU Amend ROOT page based on time Tick if the Menu Root Page is to vary depending on the time of day If this option is ticked then the facility to have time dependent pricing is not available Food menu by sections and nos Relates to an alternative method of selecting items sold or ordered numbers being typed instead of buttons pressed Be
24. 0 31 Today 25 03 2009 lt lt Today PRINT CLEAR CONTINUE Click the From date of the period required on the calendar then click the To date Use the CLEAR button to clear the dates and start again use the PRINT button to print the report for the requested dates A Takeaway Food Stor 9 Any Street KOURS WORKED F D 2009 TO 15 03 2009 Date Stare Finish Hours BIGE Big Billy TOTAL KOURS 32 70 The above illustration is a sample of an Hours Worked report useful as the basis of a weekly wages calculation 10 Chapter 10 TROUBLE SHOOTING CONTENTS 10 1 10 2 10 3 10 4 10 5 10 6 10 7 10 8 The receipt printer is not working a Power light is not lit b Error light is on c Paper Out light is on d Power light on other lights out still not printing e Paper prints but print quality is faint or poor The cash drawer doesn t open a OPEN CASH DRAWER button doesn t work b Drawer doesn t open when paying an order The system won t start up or fails while running a The power indicator on the silver AC Adaptor is not lit b The power indicator on the touch terminal is not lit c The screen is blank or Windows fails to load d Windows loads but FEED ME Point Of Sale won t start e The system starts up but crashes while running f FEED ME Point Of Sale runs but is wrong The touch screen isn t working properly a It isn t working at all b It
25. 1 49 TOTAL PAYMENTS BY CASA 2 23 35 CREDIT CARD 1 8 14 TOTAL 3 31 49 TIME SPREAD flours Orders Vel Delivs Val a tac Re Sate l4 This sample X READING print shown above is deliberately kept short and simple but is sufficient to demonstrate all the relevant factors 5 3 5 2 How do I deal with unpaid orders The facility to PRINT UNPAID ORDERS LIST is provided in SUPERVISOR MODE UNPAID ORDERS 21703 2009 14 46 33 Assigned to Driver K Order c Or SUB TOTAL 16 2 Assigned to Driver JO 2 106 SUB TOTAL 9 10 Collections Order Ko E 9 91 SUB TOTAL 9 90 TOTAL UNPAID 36 25 As shown in the sample above unpaid orders are listed separately for each driver to whom Delivery Orders are assigned with separate lists for un assigned Delivery Orders and for Collection Orders There is a facility to RESOLVE UNPAID ORDERS also in SUPERVISOR MODE i Enter re order no or reason this order is unpaid Help About Unpaid Order Description Price Qty Total gt SPAGHETTI 355 1 3 55 Order No 4 SNGL MINI 2 SAUSAGES 1 70 1 1 70 Customer 01259722783 HOYES Amount 6 25 Reason l ma ea e QAWERTYUIOP w WADAH lt gt s ZX CVE NM ew The form above presents the Unpaid Orders in turn so that a Reason can be entered type the Reason then press the Enter button Reason can be an Order No if the order was re entered or a brief explanation as to why it was not p
26. 2 Having decided what Stock Cycles are going to be used go to SETUP MODE SET CUSTOM DATA Under the General tab at the top right hand corner are boxes describing the 2 Stock Cycles Change these from their defaults of DAILY and WEEKLY if necessary then click OK to save the changes These settings affect the headings on printed Stock Lists and Stock Reports so that the heading says for example DAILY STOCK REPORT rather then CYCLE 1 STOCK REPORT c How can I see my Stock Use the SHOW STOCK FILE facility which as standard is provided in STOCK MODE but can be moved to a different menu if preferred Use the scrollbars at the right of table or the navigation bar below the table to find the items you want to see Press the CONTINUE button when finished Note that for each item 5 quantities are shown Opening Received Sold Lost and Stock E Show Stock File press CONTINUE when finished Help About Stock File Unit Qty Unit Opening 4 GINGER FULL BOT 1 5G 73 24 22 a 75 5 EMPTY BOTTLES 1 5G 0 0 0 0 0 6 POTATOES 1 5G 121 112 116 4 114 26 FRY PIZZAS 1 5G 6 12 8 0 10 40 FISH 1 5G 47 84 91 2 38 48 STEAK PIES 1 5G 3 12 14 0 1 50 BLACK PUDDINGS 0 CONTINUE d What is a Stock List A Stock List is a printed list of the present stock of every item printed in Stock Code sequence and shows the Name Stock Unit and Stock Qty of each item listed The facility is usually provided in MANAGEMENT MODE though
27. 20 9307 CD TX Y Y Y ON 25 v The FREE and FREE2 Menu Pages are created in the same way as any other pages To ensure that they are only offered to qualifying customers do not link to these pages from any other Menu Page The Menu Buttons table for the FREE Menu Page is illustrated below In this case qualifying customers are offered a choice of POPPADUMS amp SP ONIONS VEG PAKORA or VEG SAMOSA Buttons passa PT foe p E ee p Seq Caption 7 new line Next Page Mod No Full Name 1 NONE TAK 2 FREEXPOPPADUMS SP C TAK 0 FREE POPPADUMS amp SP ONIONS 1 0 00 0 00 000 000 1 3 FREEWEG PAKORA TAK 0 FREE VEG PAKORA 1 0 00 000 000 2000 1 4 FREEWEG SAMOSA TAK 0 FREE MINI VEG SAMOSA 1 0 00 000 000 000 1 Note that the value in Next Page is irrelevant never used after a free meal button is clicked at the end of entering a sale or order the system always proceeds straight to prompting for Payment Type 6 5 6 4 There are items I want to exclude from Discount Schemes There may be items on the Food Menu that are already discounted special offer items or meal deals for example If these are to be excluded when assessing Discount Scheme qualification of an order they must be assigned a Menu code when building the Food Menu The table at bottom left of the Discount Schemes form is a complete list of the Menu Codes that have been assigned along with the Names of the items The rightmost
28. 5 500ML BOTTLE JUICE 55 HAMBURGERS 350 BOT VINEGAR Stock Code Check List 330 LEMSIPS 340 RENNIE 350 BOT VINEGAR 360 BOT BROWN SAUCE 370 BOT TOMATO SAUCE The form above is used to enter the data using the ADD option For each item type the Stock Code and press Enter then type the Qty in stock and press Enter The information will then appear in the table at the right A check list of Stock Codes is included on the form for reference Press the Back button when finished adding data 8 10 8 5 How do I record stock I have received Use the STOCK RECEIVED function to enter these into the system Like the STOCK COUNT function this provides options to ADD CHANGE PRINT and PROCESS the STOCK RECEIVED The principle is that a file of stock received data is built using ADD can be changed and corrected using CHANGE can be printed for checking using PRINT then processed using PROCESS E Enter Quantity Received Help About Input Data Stock Received STOCKCODE 180 aty f3 Name oy Pack ty uni 165 GLASS BOTTLE JUICE 170 2 LITRE BOTTLE JUICE Stock Code Chocic List 180 250ML BOTTLE JUICE 165 GLASS BOTTLE JUICE 170 2LITRE BOTTLE JUICE 180 250ML BOTTLE JUICE 185 500ML BOTTLE JUICE 190 MILK SHAKES Using the form above and the ADD option for each item received type the Stock Code and press Enter then type the Qty of packs received and press Enter Press the Back button when finished adding data 8 11 8 6
29. 60 HAGGIS SUPPER ea S UI Shortcuts Copy Menu Name Io o g Menu Name e Eaj Copy Page Name az to Page Name Baas so Replace my by oe a in Full Name column co LOAD MENU Replace oo by eee in Next Page column co J Close So we now have Menu Codes and Stock Item Nos all that is left is to join them together and this is done using the RECIPE BUILDER function The RECIPE BUILDER form shown below has 3 tables Top left is the Recipes table a list of all of the recipes in numeric sequence As each item in this table is highlighted a list of its ingredients is shown in the Recipe Ingredients table at top right The Stock Items table list at the bottom of the form shows a list of all of the stock items and is included for reference There is a navigation bar just below the Recipe Ingredients table which is used to add or delete rows from this table Each ingredient requires a unique Sequence No a Stock No the No column a quantity and a Unit The Name is picked up automatically when the Stock No is entered the Quantity and Unit relate to the amount of the ingredient required to produce one portion of the Recipe The Unit will usually be the same as the Stock Unit but doesn t have to be The system is capable of converting from lbs to ozs gms to Kgs pints to litres etc 8 8 RECIPE BUILDER Recipes Recipe Ingredients 182 MINI FISH 1 SUPPER 1 680 FISH CAKES 183 SNGL FISH 2 6 POTATOES 185 SN
30. 9 OPEN OPEN 0 00 gt 20 DISCOUNT 9201 BA a 1 1 E 2 o5 Note the Menu Code of 9201 always use a code greater than 9000 for a discount button that is used to identify the Discount Scheme to which it relates Now go to SETUP MODE then select SET DISCOUNT SCHEMES to display the form below Discounts Descount Schemes _ No Spend OrdTypes Depts Food0ny Exclusive Active Auto Amt Page List Name Code Name Dent 0 3 Li 5 gt Cal sa Buy One Get One Free BOGOF Lists Use letters E to Z for ordinary BOGOF list Excluded Items Y if excluded NOTES Use amp to D with List Name in Discount Scheme Separate OrdT ypes and Dept Nos with commas Ord Types 101 CHOCOLATE Take Away T Collection C Delivery D 101 CHOCOLATE 102 FREDDOS Table A or B include both 102 FREDDOS 103 GUM Use X instead of Dept Nos to indicate all depts 103 GUM 112 ONION RINGS 112 ONION RINGS 113 PEAS 113 PEAS 114 BEANS 114 BEANS 115 BATTERED MARS BAR 115 BATTERED MARS BAR 116 EXTRA BATTER 116 EXTRA BATTER 117 BREADCRUMBS 117 BREADCRUMBS 6 2 The table at the top shows the Discount Schemes that have been defined The following information is required for each scheme 1 No Menu or Scheme No if it relates to a Menu Code as in the example we are considering then set it greater than 9000 2 Spend Set this to the minimum spend needed to qualify for the Discount 3 Ord Types Depts List th
31. AST P2 9 1 MEATY FEAST Buttons on Menu Page PZ 9 Note the A s in the Modifier column Description Price Qty Total D 9 PIZZA HAWAIIAN Resulting order from selecting PIZZA then 9 PIZZA then HAWAIIAN Example A Page Of Open Items 1 HOT FOOD 0 2 ZEROWAT o 3 ICE CREAM i o 4 SWEETS 7 D 5 JUICE i 6 CIGARETTES i 1001 HOT FOOD 1002 ZERO VAT 1003 ICE CREAM 1004 SWEETS 1005 JUICE 1006 CIGARETTES 4 90 4 1 4 90 Provides an Open Item button for each Dept Example Menu Modifier I Automatically Include An Item 1 TEE 2 LARGE DONER KEB 1 3 x LARGESDONER KEB 1 Buttons on Menu Page named KEB Note the J in Modifier column and Next Page is KEBI _ Sea Caption t newline Next Page Mod Code DEE Buttons on Menu Page named KEB MEDIUM DONER KEBAB LARGE DONER KEBAB XLARGE DONER KEBAB NAN BREAD FOR DONER KEBAB ajajaja wa f aa aaa 1 1 1 1 1 40 1 40 1 40 1 40 1 40 1 40 3 50 3 99 7 49 WW WwW ww nome wn Gy Pricet Price2 Dept Colou 2 Ul Description Price Qty Total _ LARGE DONER KEBAB 399 1 399 P NAN BREAD FOR DONER KEBAB 0 00 1 0 00 All IKII H lt gt al This is the order when a LARGE DONER KEBAB is selected 2 10 2 4 How do I add a new item to my Food Menu From the FEED ME Point Of Sale main menu select SETUP MOD
32. CONTENTS Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Appendix A Appendix B Appendix C Appendix D Appendix E FEED ME Point Of Sale User Manual PREPARING THE SYSTEM THE FOOD MENU PROCESSING SALES DELIVERY AND COLLECTION ORDERS AT THE END OF THE DAY DISCOUNT SCHEMES CUSTOMER LOYALTY SCHEME STOCK MONITORING STAFF TIME AND ATTENDANCE TROUBLE SHOOTING CUSTOM SETTINGS CHANGING THE PROGRAM MENU INSTALLING ADDITIONAL PRINTERS INSTALLING A BARCODE READER ADDENDUM Copyright Softenc 2009 All Rights Reserved This document and the software which it describes may not in whole or in part be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without prior consent in writing from Softenc 30 Rankine Wynd Tullibody Alloa FK10 2UW Every effort has been made to ensure the accuracy of this document However Softenc makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular purpose Softenc shall not be liable for any incidental or consequential losses in connection with the use of this document or the software The information in this document is subject to change without notice PDF processed with CutePDF evaluation edition www CutePDF com CONTENTS 1 Chapter 1 PREPARING THE SYSTEM 1 1 Unpack all boxes and check e
33. E enter the appropriate password then select FOOD MENU BUILDER Find and click on the Menu to be used in the Menu table Find and click on the Menu Page into which the item will be added in the Pages table Click in the row of the Buttons table above which the new item will be inserted and click in the Buttons navigator bar to open up a new row If the new item is to be added at the bottom of the table move down till a new line is opened there Enter the wording that is to appear on the button in the Caption column Use backslash to separate the lines Click in the Next Page column and type the Page Name of the next page to be displayed when this item is selected Type the full name of the item in the Name column 8 Type Z in the Qty column 10 11 12 13 Type the price of the item in the Price column Type the dept to which the item belongs in the Dept column Press the tick in the navigation bar to save the item Click the LOAD MENU button at bottom right to load the changed menu and return to the main menu Test your change by trying to add the new item to an order 2 11 2 5 How do I change a price in my Food Menu 1 From the FEED ME Point Of Sale main menu select SETUP MODE enter the appropriate password then select FOOD MENU BUILDER 2 Find and click on the Menu you want to use in the Menu table 3 Find and click on the Menu Page containing the item requiring the price change in the Pages
34. EE Snas JARS POTATO TEA BOTTLES Back DIPS r SACHETS KIDS JUICE CIGARETTES NO S EMPTIES Cancel PIZZAS KEBABS DISCOUNT 1 1 The form will show your Root Menu Page as set up in the previous chapter and the system is now ready to process your first sales Press the menu buttons to pick the sale depending on how the Food Menu was set up each button either adds an item to the sale or presents a different page of buttons Increase the quantity of the last item sold by pressing the button decrease it by using the button If the quantity is reduced to zero the item is removed from the sale Use the Back button to go back through the Food Menu when necessary the page that will be displayed was defined when you set up the Menu Page Press the Cancel button to cancel the sale being entered and return to the system s Main Menu To process another sale select PROCESS SALES again More appropriate when entering orders than processing sales but described here for completeness the Note To Chef button opens up a small window to enter instructions that are not covered by the item description These instructions are printed on any Order Slips that are printed but not on the Receipt 3 3 As items are selected from the menu details of the sale build up at the top of the form as below Select EXTRAS Help About ORDER 2 10 43 46 09703 2009 Description Price Qty Total Take Away Unpd 8 00 _ CHIC
35. ERY function from the MAIN MENU Look through orders press Select to un assign from driver Help About ORDER 15 3410 06 03 2009 Description Price ty Totar Delivery Unpd 2 50 P LRGE CHiPs 250 1 CUSTOMER 01259722783 mr k hoyes Fx Del Chg 0 00 gt gt I Driver BB Prev Exit Select Use the navigation buttons to find the order to be un assigned then click the Select button Click the Exit button when finished 4 8 4 6 How do I pay off delivery orders All deliveries allocated to a particular driver can be paid off at once Choose the PAY OFF DELIVERIES function from the MAIN MENU Enter the driver s Staff Code as before and the unpaid orders assigned to that driver are presented one by one for payment or not For each order that is paid the system will offer the choice of Payment Methods same as for Counter Sales Enter Driver s Staff Code x x Help About ORDER 1 fitsa47 06703 2009 Description Price Qty Total Delivery Unpd 8 00 P CHICKEN STEAK 2 SUPPER 4 05 1 4 05 _ LEG CHICKEN SUPPER 3 95 1 3 95 CUSTOMER 101325722586 MRS D JOHNSON 74 POPLAR TERRACE LENZIEBURN DL4 7AY Confirm _se N E N mI 4 9 4 7 Can I print a list of all today s delivery orders Go to SUPERVISOR MODE and select the PRINT DELIVERY LISTS option Lists are printed on the receipt printer showing the orders delivered by each driver The lists show the or
36. GL MINI SPECIAL FISH 1 186 MINI SPECIAL FISH 1 SUP 187 SNGL SPECIAL FISH 2 189 SNGL FISHCAKES 2 190 FISHCAKES 2 SUPPER 191 SNGL SCAMPI 193 SNGL WHITE PUDDING 194 WHITE PUDDING SUPPER ojojojojojojojojojo Stock Items 75 ROLLS 76 BURGER ROLLS 77 HOT DOG ROLLS 80 MILK 101 CHOCOLATE 102 FREDDO 103 GUM 120 10 CIGS 130 20 CIGS 140 CIG PAPERS When entering Unit click at the far right of the column as shown below to see a list of all the allowable unit abbreviations Click the appropriate unit to select Recipe Ingredients 1 180 250ML BOTTLE JUICE 8 4 How do I set my opening stock We have a stock file and recipes so now we are ready to start monitoring stock and need to set up the stock file with the present stock First job obviously is to count them Then use the STOCK COUNT function to enter these into the system This function provides options to ADD CHANGE PRINT and PROCESS the STOCK COUNT The principle is that a file of stock count data is built using ADD can be changed and corrected using CHANGE can be printed for checking using PRINT then processed using PROCESS Note that when a STOCK COUNT is processed the system assumes that all items have been counted If no data is entered for an item the system assumes there is no stock of that item and sets the Stock Qty to 0 i Enter Quantity Help About Input Data Stock Count STOCK CODE 350 Qty 17 170 2LITRE BOTTLE JUICE 18
37. How do I record stock lost spoilt or wasted Use the STOCK LOSSES function to enter details of any stock that is lost or has been spoilt or wasted Just as with the STOCK COUNT and STOCK RECEIVED functions this provides options to ADD CHANGE PRINT and PROCESS the STOCK LOSSES so that data can be entered and checked before processing E Enter Quantity Lost Help About Stock Losses Stock Code Check List 45 MINCE PIES 1 5G OVERCOOKED 50 BLACK PUDDINGS 1SG DROPPED ON FLOOR 55 HAMBURGERS 60 SAUSAGES 1 SG 60 SAUSAGES 65 HAGGIS 70 JUMBO SAUSAGE Input Data STOCK CODE 60 QTY REASON Using the form above and the ADD option for each loss type the Stock Code and press Enter then type the Qty of units lost and press Enter then type the Reason for the loss and press Enter The data will then appear in the Stock Losses table at top right Press the Back button when finished adding data 8 12 8 7 How do I adjust my stock after checking Rather than entering a new STOCK COUNT each time any stock is checked it is much more convenient to just adjust any Stock Qtys that are wrong Use the STOCK ADJUSTMENTS function to enter details of any adjustments to stock quantities As with the other stock processes this facility provides options to ADD CHANGE PRINT and PROCESS the STOCK ADJUSTMENTS so that data can be entered and checked before processing However unlike the other processes it is usual for this facility to be used only b
38. IONS SPECIFIC TO THIS WORK STATION Training Mode Tick if this work station is to operate in Training Mode In Training Mode the system operates in much the same way as in normal mode except that orders are not held in the system and all printed Receipts and Order Slips are marked as TRAINING MODE Show log above menu The Log File is a log of all actions performed when running the system e g sales and orders processed deliveries paid off etc Tick this option to show this rather than logo and business name at the top of the screen when the application Main Menu is displayed Unless the similar option in the BASIC OPERATION section is ticked only this work station will show the log A 2 Printing ORDER SLIPS Print in tall text on order slips Tick if double height text is to be used when printing Order Slips Can make them much easier to read Wide print on order slips Tick if extra wide print is required on Order Slips Again and especially if used in conjunction with tall text can make slips much easier to read Note that the Big Font value in Printer Configuration should reflect these 2 options If either option is ticked the Big Font rather than the Font will be used Split description on orders slips Beyond the scope of this manual Show all items on slips Order Slips can either show only items relevant to the Department in which it is printed or all items on the order Tick this box as appropriate
39. KEN STEAK 2 SUPPER 4 05 1 4 05 CHOPSTEAK SUPPER 3 35 1 3 35 030 2 0 60 PEAS BEANS 40Z 400Z TUB TUB CURRY GRAVY TOPUP TOPUP CURRY GRAVY LOOSE PICKLE GUERKIN BATTERD Perana ae The table at top right shows the items being purchased while the total value of the sale is shown to the left When the sale is complete i e all items appear in the top right table press the Done button to start the sequence regarding payment as described in the following sections 3 4 3 3 How doI process payment of a sale When the Done button is pressed after all sale items have been selected the options for payment are displayed as below E CREDIT DEBIT z VOUCHEN EXIT The payment options that will appear were defined when setting up the system and may be different to those shown here Press the appropriate button The EX T button can be used to go back to the previous step and alter or ad to the sale If payment by CASH was selected then the following form is displayed otherwise that completes the sale Enter Amount Tendered Help About ORDER 3 11 08 45 09 03 2009 Description Price Oty Total A Take Away Unpd 8 00 CHICKEN STEAK 2 SUPPER 4 05 1 4 05 CHOPSTEAK SUPPER 3 35 1 3 35 030 2 0 60 Amount Tendered 10 00 Change EEE I e Type the amount tendered by the customer and click the Enter button The syst
40. Prices to use for shop orders Pricel or 2 From 11 30 00 to figo 2 At all other times E This example means use Price2 between 11 30 hrs and 74 00 hrs Price at all other times NOTE This facility is not available if the option to offer a different menu at certain times of the day has been selected Either the menu or the prices can be time dependant not both 2 16 3 Chapter 3 PROCESSING SALES CONTENTS Page 3 1 An overview of sales and order processing 3 2 a What does sales and order processing involve 3 2 b What are Receipts and Order Slips 3 2 3 2 How do I enter details of items sold 3 3 3 3 How do I process payment of a sale 3 5 3 1 3 1 An overview of sales and order processing a What does sales and order processing involve The system has specific capabilities to process counter sales take away orders delivery orders collection orders staff orders In each case the principle is that the sale or order is entered into the system selecting items from the Food Menu described in the previous chapter Like a till the system adds up the price and shows how much is to pay When all items have been entered the system stores the information for future use and prints a receipt for the customer In this chapter we ll keep it simple and concentrate on Sales rather than Orders Everything described here is equally relevant to processing orders which is discussed in the next chapter b What are Receipts and Or
41. S 103 GUM Use Xx instead of Dept Nos to indicate all depts 103 GUM 112 ONION RINGS 112 ONION RINGS 113 PEAS 113 PEAS 114 BEANS 114 BEANS 115 BATTERED MARS BAR 115 BATTERED MARS BAR 116 EXTRA BATTER 116 EXTRA BATTER 117 BREADCRUMBS 117 BREADCRUMBS gt Lal a gt Lal The table at bottom right is used to set up this scheme All items involved in the scheme must have been assigned a Menu Code when building the Food Menu and this table shows all such items Simply enter the same letter E Z in the List column of this table against all items to be included in the scheme When entering a Sale or Order select items in the usual way If the system detects a BOGOF situation the second dish is supplied free Note that in order to qualify for BOGOF the second dish MUST be of the same or lower value than the first 6 7 6 8 7 Chapter 7 CUSTOMER LOYALTY SCHEME CONTENTS Page 7 1 What is the Customer Loyalty Scheme 7 2 7 2 How do I use it 7 3 7 3 How do I record customer Member Nos 7 4 7 4 How are Loyalty Points awarded 7 5 7 5 When and how are Reward Vouchers issued 7 6 7 6 How do customers use the Reward Vouchers 7 8 7 1 7 1 What is the Customer Loyalty Scheme FEED ME Point Of Sale provides the opportunity to operate a Customer Loyalty Scheme with facilities to record membership award points and or discounts when members spend to issue and monitor the use of Reward Vouchers The Customer Loyalty Scheme a
42. STOMER ORDER HISTORY button in MANAGEMENT MODE 5 8 Customer History Customers _ PhoneNo Name DiscRef Orders Spend Points o1234567890 J B 01259722783 _ 01325722586 JOHNSON 07894563426 DENHOLM Order History Date No Time Type Spend__ Points TotalPoints D 13 02 2009 17 20 03 00 D E 22 02 2009 53 17 57 15 D 20 03 2009 16 20 22 43 ii The Customer History display is as shown above Pick a customer from the Customers table to show a list of their orders in the Order History table 5 10 CONTENTS 6 1 Can I have a 5 discount button 6 2 Can I have a range of different discount buttons 6 3 Can I offer a free dish to customers spending 10 or over 6 4 There are items I want to exclude from Discount Schemes 6 5 All I want is a simple BOGOF offer 6 Chapter 6 DISCOUNT SCHEMES Page 6 2 6 4 6 5 6 6 6 7 6 1 Can I have a 5 discount button Yes there is the facility for as many discount buttons as you like each with their own Discount Scheme A Discount button is included on the Root Page of the sample menu included with the system as shown below FOOD MENU BUILDER Help Menus MenuName P GROVE Bie 4TH SUPPER TT3 4 TTA 1ST SUPPER TTA _ KEB KEBABS f ajel a en gt Main MAIN MENU Maint MAIN MENU z miae m t a ce Buttons A 15 NO S NOS 0 00 16 EMPTIES 801 RETURNED EMPTY BOTTLES 1 0 20 5 17 Pizzas PIZZAS 18 KEBABS KEB 1
43. Sales X READINGS X breakdown by Hours Tick if a breakdown of Sales by Hours is required as part of a printed X Reading Split X readings by work station Beyond the scope of this manual Z READINGS Print Exceptions Report before Z Tick if a list of Exceptions is to be printed before the Z Reading Exceptions that are detailed include orders above a given limit staff orders and unpaid orders Enable Z Reading control if ticked each and every Z Reading shows an incremental sequence number Z Number and a Non Resettable Grand Total NRGS which is a running total of sales to date There is no facility in the system to amend or interfere with these controls Z breakdown by Payment Type The basic Z Reading is broken down by Department If this box is ticked an additional breakdown by Payment Type e g Cash Credit Card etc is printed Z breakdown by Order Type if ticked an additional Z Reading breakdown by Order Type e g Takeaway Delivery etc is printed A 4 Sales Orders GENERAL Offer Customer s Last Order If ticked then when entering an order for a returning custoemr the system offers to show and or copy the customer s most recent order Show k bd shortcuts on menu buttons Every program menu function can be selected by pressing a single key on a keyboard If this box is ticked then the relevant key is shown on each menu button Stay in Process Sales routine if ticked t
44. T 5 EMPTY BOTTLES 6 POTATOES 26 FRY PIZZAS 40 FISH 45 MINCE PIES 48 STEAK PIES 50 BLACK PUDDINGS 60 SAUSAGES 65 HAGGIS 70 JUMBO SAUSAGE i a i t a Print List Of Stock Codes There are 2 units of measure required for each item although sometimes they will be the same The first is the stock unit which could as an example be 500 GM This is held in the system as 2 pieces of information a Unit Qty 500 and a Unit GM Such a unit may be appropriate for things like bags of sugar but for many items the stock unit will be 1 SG meaning 1 single The second is the pack unit which is the unit of measure in which you buy the item Going back to the example of bags of sugar above you may buy them in packs of 12 in which case the pack unit would be 12 x 500 GM This time the information is held in 3 parts Pack Qty 12 Pack Unit Qty 500 and Pack Unit GM No doubt this looks rather complicated but don t be put off once the terminology is mastered it s easy The reason for having the 2 different units is to make life easier 8 6 when operating the system as an example using the information given above the system knows that if 3 packs of sugar are entered into stock the stock increases by 36 bags A percentage loss can be entered for each stock item This relates to the loss during preparation As an example a 25 KG sack of potatoes may yield only an average of 20 KG of peeled potatoes so th
45. WYND TUIIBODY Last Order Date 06 03 2009 Total Spend 8 75 ALLOA Value 6 25 Total Orders 2 Post Code Loyalty Scheme Member No 1234 Mobile No p Points 0 E Mail r Discount 10 The table of Customer Records can be sequenced by Phone No Loyalty Ref Member No Mobile No or Name just click the appropriate button at top left then find the appropriate record in the table or click the in the navigator bar to add a new record if necessary If adding a new record enter Phone No must be unique Name and Address Enter the Loyalty Scheme Member No and if required the Discount in the relevant boxes Don t forget to click the tick in the navigator bar to save the information that was entered Note that the Customer Records form can be used to enter and change any other information about customers Worthy of mention are Comment which is shown every time the customer orders and Mobile No which can be used instead of the regular Phone No when ordering 7 4 7 4 How are Loyalty Points awarded The award of loyalty points is completely automatic If a customer is a member of the Loyalty Scheme their Member No if they have one and current Points are shown in the Customer Info box of the Order Form CUSTOMER jor 259722783 1234 54 MTR Ik HOYES 30 RANKINE WYND The box to the right of the Phone No shows this customer s Member No of 1234 and current Points total of 54 1 LEG CHICKEN SUPPER 2 98
46. ad been entered on the keyboard To see this in action and to test that the bar code reader is working run the Windows Notepad program and with the cursor at the top left of the Notepad window scan an item If the bar code reader is working correctly D 2 the numeric bar code should appear on the top line of the window with the cursor moving to the beginning of the next line as below PD Untitled Notepad File Edit Format view Help 5050553105429 l The only Software configuration necessary within FEED ME Point Of Sale is to set a couple of barcode related options as described in Appendix A The relevant options are on the General page of SET CUSTOM OPTIONS under the heading of BAR CODING The illustration below shows the options BAR CODING Accept bar code input Allow new bar codes while selling E The first option simply tells the system whether to expect input from a bar code reader the second defines whether Stock Monitoring users should also allow new bar codes to be described while selling If Stock Monitoring is not being used then the second option must be ticked D 4 How do I describe new bar codes Whenever the system encounters a bar code that it does not recognise it displays the box below so that the item can be described New Bar Code Details Description 20 LAMBERT AND BUTLER Price 4 55 Dept 9 CIGARETTES v Menu ltem 1006 CIGARETTES x Stock Item Type the Description and Price
47. aid for or was refunded The option exists to make it compulsory for all Unpaid Orders to be resolved before the Daily Cash Sheet is entered 5 4 End of the day the Daily Cash Sheet The ENTER DAILY CASH SHEET function is accessed from SUPERVISOR MODE Details are entered to the system of the amounts of cash cheques credit card receipts receipts for money spent etc that are in the till at the end of the day A slip is printed at the end recording all the information that was entered This slip is usually retained with the cash as a written record of what was counted and for reconciliation with the day s Z READING The PRINT UNPAID ORDERS LIST facility should be used to make sure that all orders are paid off before entering the Daily Cash Sheet r Enter a credit card amount just press Enter when no more Help About Date 21 03 20 Saturday Orders From 1 ite 8 Cash Sheet Cash 735 85 Vouchers Cashier JENNY Cheques 0 00 88 00 Coupons Credit Cards 43 00 Charged Manager THOMAS Dhe z Receipts za Float 100 00 SUB TOTAL Ez Misc Change 200 00 TOTAL SALES The Daily Cash Sheet form is shown above complete each entry in turn by typing the entry then pressing the Enter button Mistakes can be corrected by using the Back button to go back to the wrong entry When the form is all completed a slip is printed and the Daily Cash Sheet is saved The various entries are largely self explanatory although there
48. ally inserted when a Phone No is to be entered Helpful for local geographical nos but can be a nuisance if a lot of customers use mobile nos as the Prefix must be deleted before entering the no Phone no for collections If ticked then a Phone No is required rather than optional for Collection Orders PAYMENT Treat all payments as cash If ticked then all payments are treat as Cash and the system will not ask which Payment Type was used Ask amount when paying by card If ticked then if the payment type is Credit Card the system asks for the amount of the payment If this amount does not fully cover the amount payable the system then asks how the balance is being paid Skip amount change for cash payment If ticked the system will not ask for Amount Tendered or calculate Change when processing a Cash payment STAFF MEALS No payment type for staff orders If this box is ticked the system assumes that all Staff Orders are paid Cash It makes sense to also select this option if Staff Orders are not actually paid for in which case the Ignore staff orders in sales totals option described earlier should also be set Must be clocked in to order staff meal If ticked then only Staff who are Clocked In to the system can place a Staff Order A 10 Appendix B CHANGING THE PROGRAM MENU CONTENTS Page B 1 What is the Program Menu and why change it B 2 B 2 How do I change it B 2 B 1 B 1 What is the Progra
49. and MAINZ by copying the page called MAIN Then change them as appropriate The next step is to tell the system how these alternative menus are to be used First go to SETUP MODE SET CUSTOM OPTIONS and click the General tab Put a tick against the Amend ROOT page based on time option in the FOOD MENU section Now go to SETUP MODE SET CUSTOM DATA click the Timed Menu tab and set the times and suffix as per the example form shown below Use standard Menu Root except Root Suffix No Time Bands elias Blea From 11 30 00 te 15 00 00 H From 17 00 00 te 19 30 00 B The example is set up so that if MAIN is the normal menu root page between 30 hrs and 15 00 hrs the root page is MAINI and between 17 00 hrs and 19 30 hrs the root page is MAIN2 The food menu must contain pages for each of these roots Meal deals or special offers that are time sensitive would then only appear in the appropriate menu page 2 15 2 9 Can I change menu prices at certain times of the day There is the facility to have 2 different prices for items on the food menu depending on the time of day As an example part of the menu may be offered at a discount price at lunch time at full price in the evenings The 2 prices Price and Price2 are set in FOOD MENU BUILDER Items will use Pricel by default To set up the system to use both prices go to SETUP MODE SET CUSTOM DATA and click the Timed Pricing tab to show a form as per the example below
50. and left work 9 2 9 2 How do I allocate Staff Codes and Pin Nos 9 3 9 3 Can the system tell me the hours worked last week 9 4 9 1 91 How do I know when staff arrived and left work The system provides facilities for staff to Clock In at the beginning of their shift and Clock Out at the end If the owner of the business is always present this is probably un necessary though it still helps build a record of their Hours Worked but what about when they aren t present Staff are issued with a Staff Code and a Pin No and are made responsible for keeping the Pin No secret from other staff Both the Staff Code and the Pin No are required to clock in or out So if the owner arrives at the place of work and finds someone clocked in but absent that person can be held responsible since someone else could only clock them in with their collusion To clock in or out click the CLOCK IN or CLOCK OUT button as appropriate on the Main Menu The form below is displayed il Enter PIN Code Help About Clock In Code KH Ken Hoyes PIN e Date 25 03 2009 Time fi5 30 06 Bou affe Jpn HE lt gt Type the Staff Code then press the Enter button Now type the Pin No and again press the Enter button Note that the Pin No does not appear on the screen so other staff can t see it The system then asks for confirmation before continuing then saves the information shown There is an option to print a small sl
51. ase The licence must be renewed annually The database is available on either a national the entire UK or local a selection of 4 post code areas eg G FK EH and ML basis the difference in price is substantial Once installed and the system is configured to use the facility it eliminates much of the typing of customer addresses As well as saving time this can have a major impact on address accuracy no spelling mistakes no Road instead of Grove mis hearings Enter the customer s name as usual Then as per the example below where the first line of the address is usually entered type the House No then a comma then the Post Code ORDER 1 fi 0 49 44 fi 6 09 2009 Delivery Unpd CUSTOMER jor 324875454 MR lJ JONES a 0 2UW Note that the comma is important if it isn t there the system will not realise that Post Coder Option is being used The format of the Post Code is less important the system doesn t care whether the letters are capitals or lower case whether the space is present or omitted If the system can match the Post Code with its data base it displays the full address as below and asks for confirmation Description ORDER 3 11 03 16 1609 2003 Delivery Unpd CUSTOMER 01324375454 MR pH JONES 30 RONKINE WYND TULLIBODY FK10 2UW ALLOA CLACKMANNANSHIRE 4 14 5 Chapter 5 AT THE END OF THE DAY CONTENTS 5 1 During the day how are
52. at can be downloaded and installed on your computer so that your bar codes are instantly recognised You have to build up the library yourself The system only recognises bar codes that it has been told about A bar code is just a coded number the description of the item to which it relates must be entered by the user when the system scans the bar code for the first time If Stock Monitoring is in use this will be when new stock is scanned as received Without Stock Monitoring it is in some ways more difficult We don t want sales being held up because of staff repeatedly describing new items to the system so it is best to do this when the shop is closed or quiet New items can be scanned in advance as if they are being sold but without completing the sale D 2 What kind of barcode reader can I install The system will work with virtually any barcode reader that can be connected to a PS2 keyboard port or to a USB port This is not much of a restriction a wide range of hand held fixed and counter mounted barcode readers are available with these connections USB Ports PS2 Keyboard Port The illustration above shows the connectors available on the back of the touch terminal for connecting a bar code reader Follow the instructions that come with the bar code reader to install any software drivers that are needed D 3 Software configuration The system will immediately recognise input from the bar code scanner just as if it h
53. c charge includes up to 10 minutes of Connect Time per month Connect Time starts when our computer accepts your invitation to take control of the system and ends when we disconnect The Remote Support Service software clearly displays this time on both our computer and your system throughout the connection Connect Time in excess of 10 minutes per month will be charged at 1 per minute plus VAT and invoiced monthly This information is correct at the time of publication 26 March 2009 Notice of any changes will be e mailed to users at least 30 days before the changes become effective 10 10 Appendix A CUSTOM SETTINGS CONTENTS Page A 1 General A 2 A 2 Printing A 5 A 3 Administration A 6 A 4 Sales Orders A 8 A 1 General BASIC OPERATION Minimise screen button Tick to include a minimise symbol in the top line of the application window Close button on main menu Tick to include a Close button in the application s Main Menu Without it the application must be closed by clicking the X in the top line of the application window Auto set screen res to 800 x 600 Tick to automatically set the screen resolution to 800 x 600 when this application is run this bring the optimum resolution for running the application This means that the application can run as full screen even if the resolution is set higher for other applications Show log file above menu The Log File is a log of all actions performed when run
54. can be used to move around the table and to add delete or change information Note that deleting a Page will delete all Buttons associated with that Page so again be careful The information held in each row of the Pages table is as follows 1 Page Name This is the internal name of the page and must be unique within the Menu Keep it brief but meaningful 2 Title While processing an order this is shown at the top of the screen whenever this page of the menu is displayed For example when the page MAIN is in use the top of the screen message says Select MAIN MENU 2 4 3 Back To Page This is the name of the page to be displayed if the Back button is pressed If this column contains just a it means go back to the Root Page The first line displayed means that if the Back button is pressed when the page TT4 1 is displayed go to page TT1 1 c The Buttons Table The largest table in the form is titled Buttons and holds a row of information describing each of the Buttons on the selected Page A Page can contain a maximum of 40 buttons Buttons a Tj EA E A A EAR a 1 SINGLES SINGLES 0 00 4 2 SUPPERS SUPPERS 0 00 3 CHIPS CHIPS 0 00 4 PASTA PASTA 0 00 5 BAKED POTATO POTATO BAKED POTATO 1 1 60 1 6 COFFEE TEA COFFEE 0 00 I 7 EXTRAS EXTRAS 0 00 Ms ee Hi p a ec Buttons on page MAIN _ Sea Caption new ine __ NextPage ___ Mod Code Name ty Price Pr
55. column of the table headed Ex is used to indicate that the item is to be excluded by entering Y in that column Discounts Descount Schemes No Spend OrdTypes Depts FoodOnly Exclusive Active Auto 10 00 7 1 gt er t Buy One Get One Free BOGOF Lists Use letters E to Z for ordinary BOGOF list Excluded Items Y if excluded NOTES Use amp to D with List Name in Discount Scheme Separate OrdTypes and Dept Nos with commas Ord Types 101 CHOCOLATE Take Away T Collection C Delivery D 101 CHOCOLATE 102 FREDDOS Table A or B include both 102 FREDDOS 103 GUM Use X instead of Dept Nos to indicate all depts 103 GUM 112 ONION RINGS 112 ONION RINGS 113 PEAS 113 PEAS 114 BEANS 114 BEANS 115 BATTERED MARS BAR 115 BATTERED MARS BAR 116 EXTRA BATTER 116 EXTRA BATTER 117 BREADCRUMBS 117 BREADCRUMBS gt al gt Lal 6 6 6 5 All I want is a simple BOGOF offer Easy to use easy to set up again using the Discount Schemes form Discounts Descount Schemes No Spend OrdTypes Depts FoodOnly Exclusive Active Auto 10 00 7 1 gt Fe t Buy One Get One Free BOGOF Lists Use letters E to Z for ordinary BOGOF list Excluded Items Y if excluded NOTES Use amp to D with List Name in Discount Scheme Separate OrdT ypes and Dept Nos with commas Ord Types 101 CHOCOLATE Take Away T Collection C Delivery D 101 CHOCOLATE 102 FREDDOS Table A or B include both 102 FREDDO
56. d reporting options rather than how to set them The system provides the following 8 options any or all of which can be included in the PROGRAM MENU 1 Print Daily Stock List Cycle l DAILY 2 Print Weekly Stock List Cycle I WEEKLY 3 Print Weekly Stock List Cycle 2 WEEKLY 4 Print Monthly Stock List Cycle 2 MONTHLY 5 Print Daily Stock Report Cycle 1 DAILY 6 Print Weekly Stock Report Cycle 1 WEEKLY 7 Print Weekly Stock Report Cycle 2 WEEKLY 8 Print Monthly Stock Report Cycle 2 MONTHLY The default settings supplied with the system in line with Cycle being defined as DAILY and Cycle 2 being defined as WEEKLY are that options 5 and 7 are set to be included in the MANAGEMENT MODE menu the rest not used This results in 2 buttons in the MANAGEMENT MODE menu PRINT DAILY STOCK REPORT and PRINT WEEKLY STOCK REPORT Quoting one more example should be sufficient to provide an understanding of this if Cycle I was defined as WEEKLY and Cycle 2 as MONTHLY if options 2 and 4 are set to include in MANAGEMENT MODE the resulting buttons are PRINT WEEKLY STOCK LIST and PRINT MONTHLY STOCK LIST g Stock Updating Processes Later sections will describe the various processes by which stock is recorded and updated We can establish a STOCK COUNT as a starting point record STOCK RECEIVED record STOCK LOSSES and ADJUST STOCK quantities All of these functions work on the principle of build
57. der Slips Receipts are just like till receipts they tell the customer what they bought and how much they paid The business Name Address Tel no entered into the system at setup are printed on the receipt along with any message that is felt relevant The message can include information such as VAT No or may simply be a Thank you for your custom type of message It may seem obvious but Receipts are printed on the Receipt Printer Order Slips are instructions to prepare or serve an order They can be printed for any part of the operation based on the Departments entered in the Food Menu While it is possible to print Order Slips on the Receipt Printer then tear them off and distribute them to the necessary producers their use is usually accompanied by the installation of additional printers as Kitchen Printers The installation and setup of Kitchen Printers is beyond the scope of this part of the manual but it is worth mentioning that one of our original clients has take away food shops with 3 Kitchen Printers in each and we have restaurant installations with up to 10 yes ten Kitchen Printers 3 2 3 2 How do I enter details of items sold To start processing a Sale click the PROCESS SALES button on the Main Menu to display a form similar to that shown below fil Select MAIN MENU Help About ORDER 1 10 18 54 09 03 2009 Description Price Qty Total Take Away Unpd e a a SINGLES SUPPERS BAKED COF
58. der nos their values whether they have been marked as paid and how much money the driver has collected ORDERS DELIVERED BY 88 1 595 Pak 2 595 Pak ORDERS DELIVERED BY KH 3 595 Paid 4 595 Pak 5 595 Pak 6 695 7 595 To 5 2975 TOTAL 7 41 65 The Delivery Lists are extremely useful control for the drivers paying in the money they have collected and should be used as an integral part of that process 4 10 4 8 Do I have to enter name and address for collection orders The customer database can be used for Collection Orders entering the Phone No in the same way as for Delivery Orders If a phone no is not entered there is an option to just enter a Customer Ref such as a name ie Enter Customer s Ref Help About ORDER 2 17 23 11 2070372009 Description Price Qty Total Collection Unpd Customer Ref MRS JONES 4 9 How do I pay off a collection order Select PAY OFF COLLECTIONS from the Main Menu displaying the form below Pay Off An Order Help About ORDER fE 21 35 40 20 03 2008 Description Price at Total Collection Unpd 7 10 D BATTERED BURGER SUPPER 3 25 1 3 25 WHOLE PIZZA SUPPER 385 1 3 85 Customer Ref MRS JONES i ct Use the navigation buttons to find the order to be paid off then press the Select button The system will then offer a choice of Payment Methods same as for Counter Sales This facility can also be used to pay off del
59. e Order Types and Departments that qualify as part of the Discount Scheme The form gives guidance on how to use this 4 Food Only Enter Y if the Discount Scheme only applies to Departments that were described during system setup as Food Departments 5 Exclusive Enter Y if the offer of this Discount Scheme on a particular Sale or Order excludes the offer of any other Scheme 6 Active Enter Y if this Discount Scheme is currently active i Auto Enter Y if this Discount Scheme is to be automatically offered to every customer who qualifies at the end of entering a Sale or Order 8 Amt A fixed Discount Amount to be deducted before payment 9 A fixed Percentage to be deducted before payment Note that the discount is only applied to qualifying items 10 Page Name The name of a Menu Page of offers or freebies to be offered to qualifying customers Set Auto to Y to offer this automatically 11 Code The Menu Code of an item to be offered to qualifying customers Set Auto to Y to offer automatically 12 Name the name of an item to be offered to qualifying customers Set Auto to Y to offer automatically 13 Dept The Department of the item being offered by Name Note that Amt Page Name Code and Name are exclusive the first value that is found is used and any others are ignored So for example if is 5 and Page Name is FREEBIES then a 5 discount will be applied and the FREEBIES entry will be
60. e added to the Printer Functions table for each Department for which an Order Slip is to be printed Printer The Name of the Printer to be used Click at the right of the column for a drop down list of the Printers that are installed e Set Custom Options Numerous options can be set to control how the system operates these are described at length in Appendix A Click the SETUP MODE button then select SET CUSTOM OPTIONS from the SETUP MODE menu Click OK when finished f Set Payment Types Click the SETUP MODE button then select SET PAYMENT TYPES from the SETUP MODE menu Enter Y in the Use column of the Payment Types table for those types that are accepted Leave this column blank or change to N for types that are not accepted Click OK when finished 1 8 Payment Types Payment Types put Y in the Use column of those to be available on this work station CASH CREDIT DEBIT CHEQUE VOUCHER COUPON CREDIT CHARGE TO ROOM CHARGE TO TAB Vouchers Enter Nos VOUCHER g Set Delivery Charges Click the SETUP MODE button then select SET DELIVERY CHARGES from the SETUP MODE menu Feo a Enter a list of Post Codes and Charges to be automatically used when entering delivery orders The Post Codes listed can be as general or specific as required as 1 9 general as FK2 or as specific as FK2 10 or even FK2 10UW Any customer Post Code that matches an entry in the list incurs the co
61. e loss would be 20 If potatoes are an item that is being monitored then the system needs to take account of this loss Finally the Stock Cycle for this item 1 or 2 is entered As well as the table of data there is a navigation bar to help you move around the file and insert delete records pass the mouse over each button in the bar to see its function There is a button to print a list of the stock codes to the receipt printer and a small table showing the recipes on which each stock item is used The relevance of this will become apparent in the next section 8 7 8 3 How do I define my recipes There is now a food menu in place and a list of stock item the next job is to tie these together with recipes Each recipe has a number which is the Menu Code of the item The number is entered against each occurrence of the item in the Food Menu in the Code column of the Buttons table of FOOD MENU BUILDER as in the example below ji FOOD MENU BUILDER Page Name Tite Back To Page PASTA PASTA BAKED POTATO CHICKEN MENU SCHOOLKIDS LUNCH SUPPER SWEETS E 17 MINCESPIESSUPPER SUPPERS 152 MINCE PIE SUPPER 18 STEAK PIESSUPPER SUPPERS 154 STEAK PIE SUPPER 19 1NSAUSAGE SUPPER SUPPERS 170 MINI 1 SAUSAGE SUPPER 20 2 SAUSAGE SUPPER SUPPERS 158 MINI SAUSAGES 2 SUPPER 21 1WUMBO SUPPER SUPPERS SEA umeo 1 SAUSAGE SUPPER 22 2 JUMBO SUPPER SUPPERS 174 JUMBO 2 SAUSAGE SUPPER 23 HAGGIS SUPPER SUPPERS 1
62. e principle is the same Font Use the drop down list to select the standard print font as illustrated above To get the arrow to appear in the column click at the far right of the 1 7 column The drop down list appears when the arrow is clicked then the appropriate Font can be selected Fonts available depend on the particular printer that is installed experience has shown that for the Epson TM U220 printer we supply FontB11 is appropriate for receipts and other printing Big Font Again use the drop down list to show the Fonts available then select which to use when printing large or wide text on Order Slips With the Epson TM U220 FontB21 tall and FontB22 tall wide may appropriate Note the use of the drop down menu in the column of a table this feature is used in many parts of the system to give a controlled list of choices The lower table shows the Printer Functions that have been configured and relates each to one of the Printers in the upper table The columns in this table are Function The name of the function note that Receipt and Other Printing are required Functions and should not be deleted or the name changed Any name can be used for other Functions Dept Relates to Order Slips Dept being the Department Name of a Department for which an Order Slip is to be printed Copy the Department Name exactly as it appeared in the Departments table described in the previous section A row must b
63. eans to either supply an alternative Order No that was supplied instead or provide a reason for the non payment CASH SHEET Break down cash sheet entry of Cash Tick if entry of Cash in Daily Cash Sheet is to be broken down so that the no of 20 notes the no of 10 notes etc are entered rather than just the total cash counted Coin break down in cash sheet entry Tick if the coinage is also to be broken down so that the no of 1 coins no of 50p coins etc are entered rather than just the total in coins ANALYSIS Save sales as history Tick if Sales Details are to be retained in the system after the day is completed by printing a Z Reading Update stock from sales Tick if Stock is to be updated with Sales using Recipes Note that the Stock is not updated until the end of the day Ignore staff orders in sales totals If this box is not ticked than any Staff Orders will be treated as Sales and added into the X Reading and Z Reading totals If Staff Orders are entered just to keep control of them rather than because payment is taken for them the box should be ticked Allow editing of order history Order History relates to Sales retained in the system after the Z Reading for the day has been done If this box is ticked then this Sales History can be edited to allow correction of any errors We would stress that this is after the Z Reading has been done so editing does not affect the reported value of
64. em then calculates and displays the change due to the customer as below 3 5 Enter Amount Tendered Help About ORDER 3 i0845 0970372009 Desoiption Price Qty Total Take Away Unpd 8 00 _ CHICKEN STEAK 2 SUPPER 405 1 405 _ CHOPSTEAK SUPPER 335 1 235 030 2 0 60 Amount Tendered 10 00 Change 2 00 CONTINUE Press the CONTINUE button when ready the system prints the receipt opens the cash drawer then clears the form ready for the next sale Note that each or all of the steps in the payment process can be eliminated if required by selecting appropriate options when setting up the system We recommend that all steps be left in initially and that shortcuts are only considered after experience is gained in using the system 3 6 4 Chapter 4 DELIVERY AND COLLECTION ORDERS CONTENTS Page 4 1 Can I process my delivery and collection orders 4 2 4 2 How do I build my customer database 4 3 4 3 Can I see my customer s last order 4 5 4 4 How do I charge for delivery 4 6 4 5 How do I assign deliveries to a driver 4 7 4 6 How do I pay off delivery orders 4 9 4 7 Can I print a list of all today s delivery orders 4 10 4 8 Do I have to enter name and address for collection orders 4 11 4 9 How do I pay off a collection order 4 12 4 10 How can the Caller Id Option help me 4 13 4 11 How do I use the optional Post Coder Option 4 14 4 1 Can I process my delivery and collection orders
65. er with Windows Name of Receipt but the system has been configured for up to 2 additional printers with Windows Names of Slip Printer 1 and Slip Printer 2 As the names suggest the extra printers would be used to print Order Slips in the kitchen or wherever required The configuration is based on the extra printers being Epson TM U220 printers fitted with Serial Interfaces and connected to respectively the COM and COM2 ports on the back of the touch terminals as per the illustration below RECEIPT PRINTER SLIP PRINTER 1 SLIP PRINTER 2 C 2 Cables for additional printers Ready made serial printer cables are available in lengths up to 10 metres Greater distance and flexibility is possible by using low cost easy to install easy to obtain Cat5e network cabling We can supply pairs of adaptors one for the printer and one for the touch terminal that provide sockets for a standard Cat5e network cable to be connected between them C 3 Software configuration As mentioned earlier the basic software configuration for the additional printers is already part of the system All that remains is to tell FEED ME Point Of Sale that you have the extra printers installed and how you intend to use them Printers Installed Name Windows Name Font BigFont_ a E Kitchen Slip Printer 1 FontB11 FontB22 E Pizzas Slip Printer 2 FontB11 FontB22 D Receipt Receipt FontB11 FontB22 K The Printers Installed table requires 2 additional rows f
66. hen after processing a counter sale the system remains in that function ready to process another counter sale When this happens the value of the previous sale is always shown for reference in the top margin of the application window Press the Back button to go back to the Main Menu Block 1 key if zero priced If ticked then the button on the Food Menu can not be used with items that do not have a price Allow ve prices on open items Unless this box is ticked the system will not allow Open Items with a minus price to be added to a Sale or Order Large text on Food Menu buttons Tick to display the captions on Food Menu buttons in larger than usual text Be careful of buttons with long captions part of the lettering may be lost DELIVERIES COLLECTIONS Mark deliveries as paid when entered If ticked then Delivery Orders and Collection Orders are automatically marked as Paid when they are entered This means that control of the payment of these orders is entirely manual Ask for a Delivery Charge Tick this box if the system is to request a Delivery Charge for every Delivery Order Ask for Customer Ref if no Phone No While a Phone No is required for all Delivery Orders it is optional for Collection Orders If this box is ticked a Customer Ref such as a name is requested instead and printed on the Receipt Insert Area Code at front of Phone No If ticked then a local area Prefix is automatic
67. ice2 Dept Colou gt 1 MINISFISH SUPPER MINI FISH 1 SUPPER 1 380 000 1 18 2 MINISSPECIAL SUPPER MINI SPECIAL FISH 1 SUP 1 gs10 eao 1 2 3 FISHCAKE SUPPER i FISHCAKES 2 SUPPER 1 325 ooo 1 3 4 2FISH SUPPER FISH 2 SUPPER 1 540 2000 1 4 5 2FISH SPEC SUPPER SPECIAL FISH 2 SUP 1 570 000 1 5 6 SCAMPI SUPPER SCAMPI SUPPER 1 475 2000 1 6 9 CHICK BREAST SUPPER BREAST CHICKEN SUPPER 1 415 ooo 1 7 v Buttons on page SUPPERS Sea Caption t newline Next Page __ Mod Code Name Oyf Pricet Price2 Dept Colour 1 PLAIN e P 3 gt 2 CHEESE POTATO 1 1 00 2 3 cURRY POTATO CURRY 1 0 80 1 4 BEANS POTATO BEANS 1 0 80 1 5 COLESLAW POTATO COLESLAW 1 0 80 2 7 6 DONE i lt Buttons on page POTATO These 3 sample Buttons tables are for the pages MAIN SUPPERS and POTATO in our example menu but how do they work When the user clicks on the SUPPERS button in the MAIN MENU the SUPPERS page is displayed so that a particular supper can be selected When the user clicks on the BAKED POTATO button 1 x Baked Potato is added to the order at 1 60 and the POTATO page is displayed so that toppings can be selected Once more the navigator bar below the table can be used to move around the table and to add delete or change information The information held for each Button is 2 5 10 11 12 Seq A
68. ing a file or batch of data which can be printed and checked before it is processed so each presents options to ADD CHANGE PRINT and PROCESS the relevant data Many owners managers prefer that PROCESS options are only available to themselves so we have provided the facility to include the ADD CHANGE and PRINT options for any function in STOCK MODE accessible by all staff while the PROCESS options are only available in MANAGEMENT MODE This means that the data can be checked for accuracy before processing it Note that the PROCESS option always prints a check list of the data it has processed on the receipt printer An on screen keyboard is provided within each of the stock updating functions so that all data entry can be completed using the touch screen without connecting mouse or keyboard 8 2 How do I describe my stock items to the system Having decided which items to monitor use the MAINTAIN STOCK FILE facility to define your stock items to the system Each item needs a numeric code a description and units of measure When deciding on stock codes bear in mind that stock lists and reports are printed in code number sequence Group similar items together leave gaps between groups so that extra items can be inserted if necessary The image below shows the form layout for MAINTAIN STOCK FILE ii STOCK FILE BUILDER Stock Items Code Name Unit Oty Unit Pk Qty Pk Unit Qty Pk Unit Loss Cycle 4 GINGER FULL BO
69. ip on the Receipt Printer giving staff a hard copy of the information that has been recorded This can be a useful way of countering claims that the system is working against them by providing them with the means of keeping their own records 9 2 How do I allocate Staff Codes and Pin Nos Go to MANAGEMENT MODE and press the STAFF FILE BUILDER button The system displays a form as below Staff File Maintenance Big Bily JOHN Little John 07894563426 3456 KENH Ken Hoyes 01259722783 v EE E a fi Close The table shows the information held on the Staff File with 1 row for each member of staff Phone No is only there for convenience just in case Staff Code can be alphabetic or numeric the system handles either Use the navigator bar underneath the table to move around the table and to add delete edit the information in the table Save new or altered information by pressing the tick or Post button in the navigator bar 9 3 9 3 Can the system tell me the hours worked last week The system records and accumulates clocking in and out times on a daily basis and provides a facility to print out a summarised list of Hours Worked between any 2 dates Go to MANAGEMENT MODE and press the PRINT HOURS WORKED button to display the form below PRINT HOURS WORKED Help About Mon Tue Wed Thu Fri Sat Sun 1 Hours Worked from 16703 2009 To 22703 2009 23 40 Be E 9 10 11 12 13 14 15 16 17 18 19 20 21 23 24 Z 26 27 28 29 3
70. irst box NEWGROVE in the second then pressing the appropriate GO button 2 Copy Page An entire page can be duplicated This was used in our example to create pages MAINI and MAIN2 from the original MAIN page MAINI and MAIN2 were then altered as necessary but we avoided re building the entire page We did it by typing MAIN in the first box MAINI in the second then pressing the GO button 3 Replace In Name Column Suppose we have a page of 9 pizzas and we want to create a page of 12 pizzas We can copy the page as above then use this shortcut to replace the 9 with 72 Type 9 in the first box 2 in the second press GO Every instance of 9 in the Name column is replaced by 12 Ido mean every instance so watch out for some unexpected results 4 Replace In Next Page Column Similar to the above option but this time the replacement is in the Next Page column So let s suppose we decided that the SUPPERS page should stay in the SUPPERS page after a supper is selected instead of going back to the Root Page WE can enter in the first box SUPPERS in the second box then press GO The result would be to change the buttons table in the SUPPERS page as shown below ui 1 MINISFISH SUPPER SUPPERS MINI FISH 1 SUPPER 1 380 000 1 18 2 MINISSPECIALSSUPPER SUPPERS MINI SPECIAL FISH 1 SUP 1 410 000 1 2 3 FISHCAKESSUPPER SUPPERS FISHCAKES 2 SUPPER 1 325 0 00 1 3 4 2FISH SUPPER SUPPERS FISH 2 SUPPER
71. it is processed now EXCEPTIONS REPORT 2 03 2009 The above shows a sample Z READING The controls are included Z No and NRGS Non Resettable Gross Sales are calculated by the system automatically updated each time a Z READING is printed and can t be changed in any other way The breakdown of Sales by Department is automatic the other breakdowns shown are optional 5 4 After the event Sales History Sales History in the form of individual sales and orders can be retained in the same for as long or as short a time as it is needed It is held in 2 forms by Date and by Customer The No of days of each to be retained is set when configuring the system but can be changed later if required a Order History To view Order History by date press the ORDER HISTORY button in MANAGEMENT MODE K Order History Seq Desc S Price ty Value _ 0103 2009 gt 1 CHICKEN STEAK 2 SUPPER 4 05 1 4 05 _ 05 03 2009 2 WHOLE PIZZA SUPPER 385 1 385 _ 06 03 2009 31 2 FRIED PIZZA SUPPER 295 1 29 _ 0970372009 _ 20 03 2003 Q 21 03 2009 Orders Y 0 2 3 4 01259722783 HOYES 5 6 01259722783 HOYES 7 01234567890 J MRS KERRY The Order History display is shown above Pick a date in the Days table pick an order in the Orders table and the items from that order are shown in the tems table Press the Close button when finished b Customer History To view Customer History press the CU
72. it only takes a few seconds and is well worth the effort Confirm LY Correct name and address If the reply is No the system will prompt for name and address to be typed as above 4 4 4 3 Can I see my customer s last order Yes not only can it be seen it can be copied as well Set the appropriate option when setting up the system and details will be held for each customer s last order Then every time you enter that customer s phone no and confirm their name address whether or not the order is for delivery the option to see their last order is offered Confirm 2 Show this customer s last order Confirm 2 Copy this customer s last order No Reply Yes and the full last order is copied as if it had just been entered The order can be adjusted using the and buttons and other items can be added to it 4 5 4 4 How do I charge for delivery While delivery charges can be included in the Food Menu there is a specific facility for it to be requested after the food order has been entered Del Chg 11 50 Type the amount of the Del Chg then click Enter The delivery charge is also noted on the customer record next time that customer orders it is automatically filled in the Del Chg box but can be changed if necessary by over typing There is also a facility to set fixed delivery charges by Post Code as described in Chapter 1 Again the system fills the Del Chg box automatica
73. ivery orders if the assign deliveries to a driver is not used 4 12 4 10 How can the Caller Id Option help me The Caller ID Option provides the extra hardware and software needed to pick up a caller s Phone No from a caller id enabled telephone line and import it to a box on a form in the FEED ME Point Of Sale system When the phone rings Caller ID Option notes and stores the Phone No always remembering the last number that called If the option is installed then when entering a delivery or collection order just press the Enter button without typing a Phone No and the stored Phone No is filled in the box If the customer has ordered before then their name and address are displayed for checking all without any typing Once a Phone No has been recalled as in the previous paragraph it is deleted from the store and the store is empty until the next call Remember that the system only stores the last number that called so it should always be the current caller s Phone No that is imported As well as importing Phone Nos to the order entry part of the system FEED ME Point Of Sale keeps a log of all calls received on the connected phone line This log can be browsed by going to MANAGER MODE and selecting the BROWSE PHONE LOG option 4 13 4 11 How do I use the optional Post Coder Option The Post Coder Option provides a licence to use Royal Mail s Address Post Code database and the software to access that data b
74. le but the sequence nos listed in the Seg column need manual attention The Seq column not only controls the sequence of the buttons it determines exactly where that button will be placed on the page The menu can have either 4 or 5 buttons across the page The number defaults to 4 if 5 are required then change the value in tems Across near the bottom right of the form There are 4 rows of buttons so the maximum number of buttons on a page is either 20 or 25 The buttons are numbered left to right top to bottom so the top row is J to 4 or 1 to 5 Set the Seg of each function carefully and avoid overlaps if 2 buttons occupy the same position only 1 of them will be visible The Col column defines the colour of the buttons on the Program Menu All Function Buttons are green by default but if you want to add a colour dimension try experimenting with different nos in the Col Column Any nos between and 8 can be used but avoid 6 white lettering on a white background is a bit difficult to read Changes to the Program Menu only become effective when they loaded using the LOAD button at bottom right B 3 Appendix C INSTALLING ADDITIONAL PRINTERS CONTENTS C 1 How and why should I install additional printers C 2 Cables for additional printers C 3 Software configuration C 1 Page C 2 C 2 C 2 C 1 How and why should I install additional printers The standard system is delivered with a single print
75. lly but the amount can be changed if necessary by over typing 4 5 How do I assign deliveries to a driver Orders can be assigned to the driver who is delivering them by selecting the ASSIGN DELIVERIES function from the MAIN MENU The form below is displayed Enter Driver s Staff Code Help About Driver Unallocated Deliveries Allocated to Driver Phone No__ No PhoneNo Name fp __1 01325722586 JOHNSON Back Del Als D Fi oj a J K L e so EME Type the driver s Staff Code just their initials will do in the box at top left then click Enter The form changes as below Pick order from table on right then press Enter press Exit when finished Help About Driver BB Unallocated Deliveries Allocated to Driver No PhoneNo J No Prne Ne ie 01225722505 JOHNSON 2 01259722783 hoyes Select 4 7 The form includes 2 tables of delivery orders The table on the left lists all orders that are presently assigned to that driver The table on the right shows delivery orders that have not yet been assigned Using the navigation buttons First Last Prev Next or just by clicking in the right hand table choose an order to assign to the driver then click the Select button The order will transfer from the right hand to the left hand table Continue until all required orders have been assigned then click Exit If an order is assigned wrongly or there is a change of mind use the UN ASSIGN DELIV
76. m Menu and why change it The Program Menu is the set of facilities offered to users of the system Like the Food Menu the ProgramMenu is organized into pages So the MAIN MENU SUPERVISOR MODE MANAGEMENT MODE SETUP MODE can all be regarded as pages of the Program Menu The Program Menu distributed with the system is comprehensive but may not be optimal to all users some of the facilities may not be required some may be required on a different page For this reason we provide a function to change the Program Menu to customize it to a user s Own unique requirements B 2 How do I change it Go to SETUP MODE and then press the SET PROGRAM MENUS button to display the form below Program Menus Functions Available Stock Mode K Col 1 Show Stock File Process Counter Sales 2 Stock Received NO PROCESS Enter New Order T A Colln or Deliv 3 Stock Losses NO PROCESS Add to An Order Colln or Deliv Look Through Reprint Orders All Cancel An Order T A Colln or Deliv Supervisor Mode S Pay Off Collection Orders Assign Deliveries To Driver Mark Order Unpaid Un Assign Delivery From Driver 3 Print List Of Unpaid Orders Pay Off Deliveries By Driver 4 Enter Daily Cash Sheet Enter A Takeaway Order 5 Enter 4 Collection Order Enter Delivery Order Enter A Staff Meal Order Enter A Bar Order ae Weekly Stock Report Cycle 2 WEEKLY Mark Order Unpaid Stock Count INC PROCESS Staff File Maintenance Print Ho
77. ne no of the most recent caller Our Post Coder Upgrade also saves time and improves accuracy when entering customer details only house no and postcode need be typed rather than the complete address Collection orders can also be entered into the system when the customer phones then paid off when the customer collects from the shop The customer database can again be used 4 2 4 2 How do I build my customer database Unless you already have a manual index of your customer s details you don t That is you do nothing out of the ordinary to build the data base Simply enter your customer s details into the system as they phone for orders they will automatically be retained for future use In the short term this means a fairly heavy typing load as on your first day of operation all customers are new The balance soon changes though and from our experience within a fortnight the system will be saving rather than costing you time The savings get bigger as time goes on and the database grows Delivery orders always require a customer s phone no name and address so a customer information box is displayed at the top left of the Order Entry Form as shown below along with an on screen keyboard to type the required details Type the Phone No then click Enter if the Phone No has been entered and saved previously the name and address will be displayed If not then you must enter the name and address Type the Name in 3 pa
78. ning the system e g sales and orders processed deliveries paid off etc Tick this option to show this rather than logo and business name at the top of the screen when the application Main Menu is displayed Postcode Lookup installed Tick this box if the Postcode Lookup Update has been installed with the application Use postcodes with cust Addresses Tick this box if a separate field is required to enter customer post codes Otherwise the postcode is just part of the general 3 line address field Treat Staff Code as numeric Tick this field if your Staff Codes are going to be numeric The effect of this is that when a Staff Code is to be entered the on screen number pad rather than the QWERTY keyboard is displayed STAFF CLOCKING IN OUT Print clocking in and out slips Tick if a slip is to be printed on the Receipt Printer whenever staff clock in or out Automatically clock staff out If ticked then when the End Of Day Cash Sheet is entered any staff remaining clocked in are automatically clocked out OPENING CASH DRAWER Open cash drawer on payment If ticked then every time a payment is processed the cash drawer is opened Only open drawer for net sale Tick if the cash drawer is only to be opened when a positive sale amount is entered In other words the drawer does not open if a no sale is paid Need Staff Code to open drawer Tick if staff are required to enter their Staff Code
79. nt go for it Plug the Power Leads into the 2 AC Adaptors connect to the mains and switch on the mains We recommend that you connect to a lightly loaded electrical circuit avoid circuits that are already serving fridges or other heavy equipment Plug the mouse and keyboard into the USB sockets to the left of the screen Switch on the Printer using the switch at the front Switch on the Touch Terminal using the top button to the right hand side of the screen Wait for the system to start up and run the FEED ME Point Of Sale Main Menu 1 3 1 3 Customise Your System This section details the steps to be taken in customising the system to your requirements a Set Passwords While the point of sale and stock mode functions are available to all users functions in SUPERVISOR MODE MANAGEMENT MODE and SETUP MODE are protected from unauthorized use by passwords one for each mode A fourth password allowing access to all of the system is best treat as a last resort in case the others are forgotten The passwords are initially all set to 7234 but can easily be changed click the SETUP MODE button then select SET CUSTOM DATA from the SETUP MODE menu to display the form below fi SET CUSTOM DATA General Loyalty Scheme TimedPricing TableSerice EMai SMS P TEER Menu Root Page Names SIRES IE Shop Orders MAIN EAESE Staff Orders STAFF Setup ro Master Pe History To Hold Days order history to
80. nu processing and the system needs to know the name of that page Go to SETUP MODE SET CUSTOM DATE select the General Tab and the name of the Root Page for Shop Orders can be entered at the top left corner as below Note that a separate Root Page name can be entered for Staff Orders so that a different range of items or different prices can apply for staff meals or purchases Menu Root Page Names Shop Orders MAIN Staff Orders STAFF 2 3 The FOOD MENU BUILDER form Before going any further we ll take a detailed look at the various parts of the FOOD MENU BUILDER form shown in full on the previous page a The Menu table In the top left corner is a table titled Menu You can define as many menus as you like all with different names but only one of them can be active at any time Menus GROVE gt mil a The navigator bar below the table can be used to move around the table and to add or delete Menus Be careful if you delete a Menu you will also delete all Pages and Buttons associated with it b The Pages Table Also at the top of the form is a second table titled Pages This contains a row of information for each Page in the selected Menu which is called GROVE Pages Page Name Title Back To Page TT4A 1ST SUPPER TTI Dp MAIN MAIN MENU MAINI MAIN MENU MAIN2 MAIN MENU JPI Small Pizzas plv2 Medium Pizzas z ale m plela c Again a navigator bar below the table
81. on Bar under the Departments table This includes buttons that can be used to navigate around the Departments to Add or Delete Departments to Edit existing Departments then Post the changes Move the mouse or touch the screen over each button to see its function Navigation bars are used throughout the system the buttons always have the same function ke Setup or Change Department Details DEAR Departments Vat Report As i 1 FISH CHIPS 2 PIZZAS 3 BURGERS 4 KEBABS 5 CURRIES 6 JUICE 7 SWEETS 8 ICE CREAM 9 CIGARETTES 10 ZERO VAT On REnD no amp wiN The sample table above shows the columns of data required for each department which are No Each Department has a unique number the Departments are always presented in this sequence Name A descriptive name of the Department VAT The percentage of VAT included in sales from this Department Report As Sales for each Department can either be reported under their own heading or included in the sales of another Department In the example shown all Departments are reported under their own heading except ICE CREAM which is included in SWEETS Order Slip Each Department where sold items are to be printed on an Order Slip must have a number in this column In the example shown an Order Slip is to be printed for Department 2 which will include items from Departments 2 3 4 and 5 Food Dept Contains True or False for each Depar
82. or the 2 additional printers In the example above these are the top 2 rows of the table the original line is unchanged The Windows Names and Fonts are still provided from drop down boxes the printer names can be anything appropriate Printer Functions Function Dept Printer ooo E Kitchen Slips KITCHEN Kitchen E Other Printing LD Pizza Slips Receipt PIZZAS Pizzas Receipt The illustration above is of the Printer Functions table with the 2 additional printers installed Note that the original Receipt and Other Printing rows are un changed The 2 new Functions have been called Kitchen Slips and Pizza Slips the entries in both the Dept and Printer columns are picked from drop down boxes The drop down list for Dept shows all Depts that have Order Slips printed The drop down list for Printer shows all the Name entries from the Installed Printers table C 3 C 4 Appendix D INSTALLING A BARCODE READER CONTENTS D 1 Why install a barcode reader D 2 What kind of barcode reader can I install D 3 Software configuration D 4 do I describe new bar codes Page D 2 D 2 D 2 D 3 D 1 Why install a barcode reader If you sell a lot of sweets bottled and canned drinks cigarettes groceries etc then it may be of advantage to install a barcode reader to record your sales rather than having to find and press a button on the touch screen But beware there is a cost There is no magic library of bar codes th
83. our mobile broadband facility what is involved Attach the 3 Broadband Modem to one of the USB ports at the left of the screen All systems are supplied with the necessary software already installed and ready to use A 3 mobile broadband router is also supplied This only need be plugged into the system when support is requested and can be plugged into any vacant USB port either at the left of the screen or on the back To plug in the router simply remove the cap from the end and connect to the USB port either directly or via the supplied extension lead Please note that we have contracted to pay a monthly rental for the 3 mobile broadband router and the mobile broadband service Our contract has a minimum term of 1 year and has a monthly bandwidth limit of 1 GB This is far more than will ever be needed for support purposes so there will be unused bandwidth that can be used in any way you wish However please note that we will be charged a prohibitive rate of 10p per MB for any bandwidth usage in excess of the contracted 1 GB and any such charges will be passed on to the appropriate client 10 8 10 7 How do I use the Remote Support Service First give us a call to let us know you need support and so we can be ready to provide the service Support facilities are not available when logged on to the system as the normal operational Windows user called User1 only when logged on as Windows user Support Click on the Start
84. page into the Food Menu as described in the next section 2 13 2 7 How do I integrate my new page into the existing Food Menu 1 In the Pages table find and click on the existing Menu Page into which you want to add the new page 2 Click in the row of the Buttons table above which the new Menu Page link will be inserted and click in the Buttons navigator bar to open up a new row If the new link is to be added at the bottom of the table move down till a new line is opened there 3 Click in the Caption column and type the wording that is to appear on the button Use backslash to separate the lines 4 Click in the Next Page column and type the Page Name of the new page 5 Press the tick in the Buttons navigation bar to save the item 6 Click the LOAD MENU button at bottom right to load the changed menu and return to the main menu 7 Test your change by accessing and using the new page and its items in an order 2 14 2 8 Can I Have A Different Food Menu At Certain Times Of The Day The system has the facility to change the food menu depending on the time of day For example lunch time or tea time specials offers can be available at appropriate times but not for the rest of the day This is achieved by setting up alternative root pages in the food menu If the normal root page is MAIN then the possible alternative root pages are MAINI and MAIN2 Since most of the page content is probably the same create menu pages MAINI
85. ribbon to check that the ribbon is turning freely If not sure whether it is properly installed remove the ribbon by lifting it at its left then re install Turn the dial on the ribbon to take up any slack then install by pressing down at the left and then the right making sure the actual ribbon goes in front of the metal cover as indicated in the diagrams on the printer Again check that the ribbon turns freely If the problem persists or if the ribbon shows signs of tearing install a new ribbon If this doesn t solve the problem call support 10 3 10 2 My cash drawer doesn t open a OPEN CASH DRAWER button doesn t work Check that the cable from the cash drawer is connected to the underside of the receipt printer Check that the drawer is not locked the key has 3 positions the centre one being the correct position for automatic opening If the drawer still doesn t open when clicking the OPEN CASH DRAWER button call support b Drawer doesn t open when paying an order If the drawer opens using the OPEN CASH DRAWER button but does not open when paying an order check that the FEED ME software options are set correctly Go to Setup Mode Set Custom Options select the General tab and check options under OPENING CASH DRAWER If any options are changed remember to close and restart the FEED ME program to apply the changes If the drawer still does not open when paying an order call support 10 4 10 3 The
86. rresponding Charge So as an example if FK2 10 is on the list with a charge of 7 50 then any customer with a Post Code starting in that way such as FK2 10AA or FK2 1OWV will be charged 1 50 for delivery Bear in mind that the Post Code must exactly match the list entry including the use of spaces FK210 is not the same as FK2 10 so be consistent in the way spaces are used 1 10 2 Chapter 2 THE FOOD MENU CONTENTS 2 1 How does the FOOD MENU work and what can it do 2 2 The Root Page of the Food Menu 2 3 The FOOD MENU BUILDER form a The Menu table b The Pages Table c The Buttons Table d Shortcuts e The LOAD MENU button f Menu Modifiers 2 4 How do I add a new item to my Food Menu 2 5 How do I change a price in my Food Menu 2 6 How do I add a new page to my Food Menu 2 7 How do I integrate my new page into the existing Food Menu 2 8 Can I Have A Different Food Menu At Certain Times Of The Day 2 9 Can I change menu prices at certain times of the day Page 2 2 2 3 2 4 2 4 2 5 2 6 2 7 2 8 2 10 2 12 2 13 2 14 2 1 How does the FOOD MENU work and what can it do The Food Menu is the hub of the whole system Its format and accuracy are critical to successful operation of the system so it is appropriate to spend a bit if time gaining a thorough understanding of how the Food Menu works and how to work with it In concept it is little different to a traditional paper men
87. rts Title Initials or Forename Surname Click Enter after each ORDER 1 11 15 42 06 03 2009 Descrip Delivery Unpd CUSTOMER m 325722586 MRS D JOHNSON 74 POPLAR TERRACE LENZIEBURN DL4 744 The Address consists of up to 3 lines for each line type the line then click Enter Depending on options selected when setting up the system Postcode may be included in the address or stored as a separate item If the latter then after entering the 3 lines of address type the Postcode in the appropriate box and click Enter It is a good idea to have staff enter full addresses including post codes in case you ever want to use this information for other purposes such as marketing Don t let them get into the habit of just putting in the bare information the driver needs with local knowledge 74 POPLAR may well get the driver to the delivery but it isn t enough if you ever want to get a posted item to your customer 4 3 Whenever a name and address is entered the system asks whether it should be saved Confirm p Save namejsaddress to be used again Unless there is a good reason for not saving it such as the customer is only visiting that address reply Yes Whenever a previously saved name and address are displayed the system asks for confirmation that the details are correct It is a good idea at that point to get staff into the habit of confirming the name and address with the customer
88. s the MANAGEMENT MODE password allows access to both supervisor and management modes while the SETUP MODE password allows access to all functions of the system Think carefully about who should know each password b Enter Business Details Click the SETUP MODE button then select SET CUSTOM DATA from the SETUP MODE menu Click in the appropriate boxes and in the Business Details section type Name Address and Phone No These details will be used in the screen displays and on printed receipts If a VAT Reg No is required on the receipts enter it in the Message To Print On Receipts box along with any other message to be printed Check the other details on this form and by clicking on the tabs at the top the other pages of the SET CUSTOM DATA form all of the values shown can be changed now or at any other time in the future Later sections of this manual will refer to these values when appropriate Click the OK button to save the data that has been changed c Define Departments The Departments you create control the level of reporting the system will produce Sales are analysed by Department printing of order slips is managed by Department It suits some users purposes to only have a couple of Departments such as Food and Non Food while others want a more detailed breakdown such as that below To define or modify Departments click the SETUP MODE button then select DEFINE DEPARTMENTS from the SETUP MODE menu Note the Navigati
89. sed from stock a Which items should I monitor The first and probably most important decision to make is which stock items to monitor To monitor all is usually impractical and rarely effective To monitor none can be very expensive We would suggest a maximum of 50 items carefully selected to include expensive items those most liable to pilferage and some strategic items Pizza boxes are an example of strategic items it is unlikely that a pizza will be sold without a box to put it in so if the stock of pizza boxes is short what was in them when they left Don t try to be too detailed in your stock monitoring For example monitoring individual flavours of canned drinks may be time consuming and not really necessary treating canned drinks as a single stock item can be just as effective b What are Stock Cycles The stock items can be divided into 2 lists with different frequencies of monitoring we call these Stock Cycles For instance some items may require checking daily while weekly will suffice for others The user can decide what frequencies suit their business and the amount of control they want then allocate each stock item to either Cycle I or Cycle 2 The system is flexible so that one user may choose daily for all their items so list all as Cycle 1 another may choose daily for some items Cycle 1 weekly for others Cycle 2 or perhaps weekly for some items Cycle 1 monthly for others Cycle
90. sequence no each button on a Page must have a unique sequence no Caption This is the text that appears on the Button It can be spread over up to 3 lines denote the start of a new line by including the back slash character as shown in most lines above So the Caption LARGE CHIPS will be shown over 2 lines with LARGE above CHIPS Next Page the Page Name of the Page to be displayed when this button is pressed If this Button is simply a link to another Page as in most of the example above that is all the information that is required The remaining information is for when an item is to be added to the order when the button is pressed Mod A modifier modifying the way in which the item operates It s use will be described later Shows missing link If the Next Page exists this is blank if the Next Page does not exist it contains a Code A Code No used as the reference for Recipes in Discount Schemes etc described elsewhere in this manual Can be left blank if not needed for these functions Name The Name of the item that will be printed on the receipt and any kitchen slips In order that this can be printed on a single line of a receipt this should usually be limited to 25 characters However there is the facility to extend the Name and print it on multiple lines Separate the Extension from the Name with the character The Extension can be up to 100 characters long Qty normally 1 but
91. system won t start up or fails while running a The power indicator on the silver AC Adaptor is not lit Check that the mains lead is firmly connected to the silver AC Adaptor Check that the power socket is working and switched on by plugging something else into it Try switching power leads with the printer to see if the power lead is the problem if so then replace fuse or power lead as necessary If the silver AC Adaptor is still not lighting its power indicator it may be faulty so call support b The power indicator on the touch terminal is not lit Check that the AC Adaptor is firmly connected into the back of the touch terminal Check that the touch terminal is switched on using the top button on the right side of the monitor If the indicator light still doesn t come on then call support c The screen is blank or Windows fails to load Give the touch terminal time to start up it can take a couple of minutes or more for Windows to start up If Windows doesn t start up after a few minutes switch the system off with the touch terminal on off button and try again you may need to hold the power button down about 6 seconds before it switches off If the problem persists call support d Windows loads but FEED ME Point Of Sale won t start Take a note of any error messages that are displayed and call support e The system starts up but crashes while running Try to identify the point at which the crash occurs
92. tment Mainly of relevance when defining Discount Schemes described later When all Departments have been defined click OK to return to the Main Menu d Configure Printers This is probably one of the more complex sections of the manual depending on the facilities being used Users with a single printer operating as a receipt printer and not printing order slips can skip this section since their Printer Configuration is already complete 1 6 To set or modify the Printer Configuration click the SETUP MODE button then select CONFIGURE PRINTERS from the SETUP MODE menu Printer Configuration Printers Installed Name windows Name Font BigFont la Kitchen EPSON Kitchen FontB11 FontB22 EPSON Receipt FontB11 FontB22 Printer Functions Function Det Printer o gt Kitchen Slips Kitchen Other Printing Receipt Receipt Receipt The form shown as above contains 2 tables The upper table is a list of the Printers Installed on the system if you only have 1 printer there will only be 1 row etc The columns in the table are Name A unique name to describe the printer Windows Name The name by which the printer is known to Windows Click at the far right of the column to display an arrow Click the arrow to get a drop down list of the printers known to Windows then select which is appropriate See the illustration below which shows use of the drop down list facility to select the Font for a printer th
93. u it consists of a number of pages each containing buttons that can serve one or both of the following purposes 1 To add items to a customer s order 2 To jump to another page The Food Menu can have any number of pages but always has a Root Page which is the first page of the Food Menu that is displayed We would usually name this page MAIN or ROOT or something that indicated that this is the starting point for all other pages Directly or indirectly the Root Page provides access to all other pages in the Food Menu We ll start by having a look at the Root Page in an example menu The form below is the form used to create and modify the Food Menu To access it on your system go to SETUP MODE FOOD MENU BUILDER FOOD MENU BUILDER Help Menus MenuName P GROVE mE 1ST SUPPER KEBABS E gt ri _ a y MAIN MENU m MAIN MENU MAIN MENU Buttons _ Sea Caption t newline Nest Page Mod Code Name O Pricet Price2 Dept Colour D 1 SINGLES z 0 00 2 SUPPERS g 0 00 3 CHIPS s 0 00 4 PASTA 4 0 00 5 BAKEDSPOTATO 7 BAKED POTATO 1 60 6 COFFEE TEA 7 0 00 7 EXTRAS a 0 00 gt H t a ce Shortcuts Copy Menu Name to Menu Name Go Copy Page Name to Page Name Go LOAD MENU Replace by in Full Name column Go Load MENU Replace by in Next Page column GO JL Eose 2 2 2 2 The Root Page of the Food Menu The Root Page is the starting point for all Food Me
94. urs Worked Open Cash Drawer Process Counter Sales Look Through Reprint Orders All Enter A Staff Meal Order Food Menu Using Buttons Clock In Maintain Stock File Clock Out Maintain Recipes Set Payment Types Items Actoss 4 Top left is a table of all Functions Available in the system including a few that are beyond the scope of this manual Just because they aren t mentioned in the manual don t be frightened to give them a try if you think they may be of use The left most column lists the Descriptions of the functions that are available ignore the rows in capital letters they are just headings to group the functions they are not functions in themselves B 2 The right most column headed Menu uses single letters to defines the page of the Program Menu on which that function will be included O or Base Mode is the MAIN MENU K is STOCK MODE S is SUPERVISOR MODE M is MANAGEMENT MODE and P is SETUP MODE The letters can be selected from a drop down list To access the drop down list click at the right of the Menu column to display an arrow Click the arrow to display the list To remove Function from all pages set Menu to be blank Be particularly careful not to remove SET PROGRAM MENUS from SETUP MODE that could cause particular difficulties The other tables on the form contain the contents of each of the pages of the Program Menu The Descriptions are copied automatically from the Functions Available tab
95. users may change it to appear in STOCK MODE if they prefer Depending on how the Stock Cycles are being used users can choose to have PRINT DAILY STOCK LIST PRINT WEEKLY STOCK LIST and or PRINT MONTHLY STOCK LIST facilities offered Only items appropriate to that Stock Cycle will be printed on each list Each time a Stock List is printed the system asks whether to Clear this list If the reply is YES then the Opening is set to the present Stock Qty while Received Lost and Sold are all set to 0 e What is a Stock Report Much the same as a Stock List except that the Stock Report shows more information about each item As well as showing the current Stock Qty it shows the Opening Received Lost and Sold quantities 8 3 Again depending on how the Stock Cycles are being used there can be PRINT DAILY STOCK REPORT PRINT WEEKLY STOCK REPORT and or PRINT MONTHLY STOCK MONTHLY facilities offered Only items appropriate to that Stock Cycle will be printed on each list As with the Stock List each time a Stock Report is printed the system asks whether to Clear this list If the reply is YES then the Opening is set to the present Stock Qty while Received Lost and Sold are all set to 0 f Which Stock Lists and Stock Reports facilities should I use See the chapter on PROGRAM MENU for details of how to use the SET PROGRAM MENUS facility This section explains the stock listing an
96. verything is there 1 2 Connect your system together and start it up 1 3 Customise Your System a b c d e f g Set Passwords Enter Business Details Define Departments Configure Printers Set Custom Options Set Payment Types Set Delivery Charges 1 1 Page 1 2 1 3 1 1 Unpack all boxes and check everything is there Carefully remove all items from the box which should contain 1 x Softenc TT1000 Touch Terminal and Silver AC Adaptor 1 x Epson TM U220 Printer and Black Epson AC Adaptor 1 x POSligne Cash Drawer with 2 Keys 1 x Printer Cable 2 x Power Leads 1 x USB Mouse 1 x USB Keyboard 1 x User Manual If anything is missing or appears to have been damaged in transit please contact us immediately 1 2 vs NW wm RA 10 11 12 Connect your system together and start it up Adjust the angle of the touch terminal to a convenient position using the knobs at the sides of the base Plug the silver AC Adaptor into the back of the touch terminal Plug the smaller end of the Printer Cable into the magenta socket on the back of the Touch Terminal Plug the lead from the Cash Drawer into the underside of the Printer Plug the Epson AC Adaptor into the underside of the Printer Plug the loose end of the Printer Cable into the underside of the Printer We suggest assembling with the Touch Terminal on top of the Cash Drawer and the Printer alongside but if you find a more suitable arrangeme
97. wards members 1 point for each 1 they spend These points are accumulated until they reach a set level say 700 At that point the customer is issued with a voucher say 5 which they can use as part payment for a future purchase Membership of the scheme can be automatic in which case all customers who supply their Phone No when ordering will accumulate points Alternatively members are given a Member No when they join the scheme and points are only accumulated by customers with a Member No Customers with a Member No can also be given an automatic percentage discount whenever they order or buy from the shop the Discount being unique to each customer 7 2 How do I use it First think very carefully about whether to introduce a Customer Loyalty Scheme While it can bring significant rewards in terms of regular return business it is a long term commitment and there is a cost Suppose you give 10 in vouchers for 100 points that is equivalent to a 10 discount so make sure your pricing can support the scheme you propose Decide how the scheme should operate Do you want a scheme whereby members must enrol and be allocated a Member No some operators make a small charge for this Do you want to give your members a discount every time they buy from you if so then you must give them a Member No as above How many points before members earn a voucher remember point is earned for each 1 spent What value of
98. y the owner manager themselves so the entire process is provided in MANAGEMENT MODE a Enter Stock Code Help About Input Data Stock Adjustments STOCK CODE ary Code Name oy rity Unit lt 5 6 POTATOES 1 5G 26 FRY PIZZAS 6 1 5G Stock Code Check List 50 BLACK PUDDINGS 55 HAMBURGERS 60 SAUSAGES 65 HAGGIS 70 JUMBO SAUSAGE Using the form above and the ADD option for each item to be adjusted type the Stock Code and press Enter then type the Qty stock and press Enter Press the Back button when finished adding data Note that the Qty entered is the new Stock Qty it is not the change 8 13 8 8 How does my stock get updated from sales This happens automatically at the beginning of each new day When the system realizes that a new day has begun the items on all paid orders from the previous day are converted into stock usage via the Recipes The Stock Used is increased and the Stock Qty is decreased by the amount that was used We realize that beginning of the next day creates a problem if a user wants to print a stock list or report at the end of the night so we have provided the facility to force the system to update stock from sales This facility is in MANGEMENT MODE and the button is captioned DAILY STOCK UPDATE Only use this option after all sales for the day have been processed 8 14 9 Chapter 9 STAFF TIME AND ATTENDANCE CONTENTS Page 9 1 How do I know when staff arrived
99. yond the scope of this manual Calc menu codes from sections As above beyond the scope of this manual Use seq nos as button nos If ticked then the Seq No in the Food Menu is used to determine the position of the button on the page There are up to 40 buttons on a menu page in 5 rows of 8 Top row are positions 1 to 8 second row are positions 9 to 16 etc If this option is not ticked then the buttons are simply positioned in menu sequence to 40 with no gaps PRIMARY SECONDARY SYSTEM Operate as a SECONDARY system Tick if this system is to operate as a Secondary System Transfer SECONDARY collections Tick if Collection Orders are to be transferred to the Primary System Only applying to a Secondary System this facility is relevant to a business that enters telephoned Collection and Delivery Orders to a Secondary System in order to print out the orders but then processes Collection Orders as counter sales when the customer collects In that situation to avoid counting the same sales twice this option should not be ticked BAR CODING Accept bar code input Tick if a bar code reader is attached to they system Allow new bar codes while selling Tick if new i e un recognised bar codes are to be accepted while recording sales If Stock Monitoring is being used then new bar codes should be recognized when receiving the items into stock so that they are already there when the items are sold OPT

FEED ME Point-Of-Sale User Manual

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