RHUB User Manual - Collaboration
Contents
1. Invite attendees via email phone copy paste TurboMeeting Control Panel for Presenter 1 Setting up TurboMeeting To host any type of meeting you need to download and run the TurboMeeting client 1 Ina web browser go to your meeting server web address O Join Meeting o Host Meeting Quick User Guide t Web Conferencing Server Management Home Page Click the Host Meeting link or icon If the download does not begin click the restart the download link In Firefox click Save File and go to Downloads If Downloads appears double click TurboMeetingStarter Click Run or Open TurboMeeting downloads installs and runs on your computer oS E S Host Meeting 1 A download should automatically begin in a few seconds If not restart the download 2 Run the download If you have any difficulty in running the download use the compressed download unzip it and then run TurboMeetingStarter exe Automatic download If TurboMeeting does not install and run click the use the compressed download link 1 Extract or unizip the files from the resulting zip file 2 Execute the extracted TurboMeetingStarter file TurboMeeting is downloaded installs and runs on your computer After TurboMeeting is installed you can launch it by clicking the TurboMeeting shortcut on your desktop or via your computer s Start menu gt Programs gt TurboMeeting gt Start Meeting v r 4 Y TurboMeetin2. TurboMeeting Control Panel and Key Functions for Presenter Start or pause showing desktop monitor applications mere Grant keyboard amp mouse to an attendee Grant presentation rights to an attendee gi I mo mw Record presenter screen audio amp webcams Showing my Give Change Record Select desktop monitor application to show Control Presenter Mute Me Mute All Mute me phone or mic of mine Mute all phones amp mics of all attendees List of phone callers individually mutable List of desktop iPad smart phone attendees Attendee using mic John Doe Host Me t Mary Dave Attendee using phone i 2 X Allen GQ Attendee using Flash Brian te Attendee using browser only 3 Aud Use Telephone Edit Use Mic amp Speakers Conference Call 1 408 715 1381 USA Access Code 8461299 PIN 953 Customize audio conferencing information Option to use mic or phone Audio conferencing information List of mic or phone speakers Speaking John Doe 14086874149 Dave Highlight anywhere on screen Es e is mm Start stop webcam Start a drawing application Whiteboard File Transfer MT Send files directories to one or all attendees View chat histor View chat history all time Display the current chat history type message here Chat input area e Send Send chat to one or all attendees 2 Invite Meeting ID 1169 3341 R HUB
3. R H U B TurboMeeting User Manual For PC Users Version 5 0 RHUB Communications Inc 4340 Stevens Creek Blvd Sulte 282 San Jose CA 95129 support rhubcom com http www rhubcom com Contents dile et OSS GS 4 o emi 4 E A a A A 4 CONSAN epii eiii dE 5 TurboMeeting Control Panel and Key Functions for Presenter nnnnannnnnannnnannnnnnnnnnannnnne 5 1 DEMING up TUPDOMECUING sn der een entente de BEES SE tuu zu vau Dux 6 2 Hosting an Interactive Meeting ee ees ELLE LEE eene nennen nnn nnn 8 3 J0ining A Meen ette ANE 11 4 Common Featules i e SEES Sn An TIRS ESPE TIE NEL EUM IU NN E M e DE ENE 13 4 1 Audio Conferencing Using Telephone and Computer Audio 13 4 2 Pausing and Starting Screen Sharing 15 4 35 JOhanglg ADbIICaton SAN ar A cov avs Ve euh V e peur Fez UU de 16 AA Changing Presentan der ten enr TT 16 AsO O loco AAA PP e euatanten teas 16 AO ORANG Aone dot tuu ta ERNE SEES Aarau Ee TEE fs 17 dus SOON ESS A E Rp E EE 18 solu eo rela NT E OS DUC IE 20 A SN sun et te EL Ep E UM 20 4 10 USNI WVAIECDO erit o ck ness ees oe Rd tt ie 21 Ads sing AnmIolatiofl sessio ieiunii dence tias 21 4 12 Fioatng TOONS AN 21 hte Le is 22 4 13 Hide the Attendee List 22 4 14 Disable Recording Function 22 4 15 Report for Each User s Meetings 22 4516 Image QUAI M 22 4 17 Stop Addition
4. Optionally enter a Password If you enter a password the invitees also need to enter the same password 6 For security reasons you can limit your meeting attendees to be Only attendees from my network with the exception of authorized public IP addresses See the Administrator Manual about how to set these authorized public IP addresses 7 Selecting Attendee Emails Required forces every attendee in this meeting to specify an email id when joining the meeting in addition to their name 8 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID Tools Help O O OG e Showing my Give Change Record Control Presenter Mute Al 2 Lal Jahn Doe Host Me Use Telephone Use Mic amp Speakers Audio s Annotation 9 Start Webcam O Whiteboard O File Transfer View chat histor type message here E paul Se 8 Invite Meeting ID 1208 7255 R HUB Meeting screen You can now invite attendees to join the meeting To invite attendees 9 Click the Invite button 10 Click the Email button to email the steps to the invitees or click Copy and paste the details to the attendees via online messaging tools or web based email clients Invite Attendees Invite Attendee Call attendee and say 1 Go to Ehe Meeting Server http demo rhubcom com 2 Click the Join Meeting button 3 Enter the Meeting ID 13650662 4 Meeting Password No password needed 5 Conferenc
5. Remote Support meeting started by someone else 4 There are two different ways in which you can join the meeting Select a role to join this remote support session C I want my computer to be supported Continue Options to join Remote Support Meeting Here you choose the option I want to work with the meeting Host to support other 5 4 Switching to Training Mode During a support session you as the host may want to show your screen to the attendee to conduct a training session You can Change Presenter so that you are the presenter After the training session you can change the presenter back to the attendee again 5 5 Rebooting from Remote and Auto Rejoining There are situations where the attendee is not available at the system throughout the support session However the host may have to reboot the attendee s computer during the support session To reboot the attendee computer the host simply clicks the Reboot button and chooses the reboot mode Reboot or Reboot to Safe Mode 34 H Lock amp Close Send Ctrl Alt Del Co Reboot gt 1 0 Tools Help Q Start Webcam Record 9 Lise Telephone Use Mic amp Speakers Conference Call 1 408 351 1612 USA Access Code 1966742 PIN 993 Audio View chat history type message here ALL Meeting ID 1061 9566 The view window of the remote support host 5 6 Closing Remote Support Session and Locking Computer There
6. are situations where the attendee is not available at the system throughout the support session If the host finishes work on the remote computer the host can click the Close amp Lock button This will close the remote support session and as a safety measure lock the attendee s computer The result is that the attendee s computer will display the Windows Login screen if their computer is running Windows 5 7 Remote Support One to One File Transfer During a support session you as the host may want to transfer files from your computer to the attendee s computer or vice versa To transfer files the host clicks the File Transfer button in TurboMeeting The host then chooses which files and folders to transfer and which direction to transfer the files For security reasons a warning message is displayed if the host tries to transfer a file from the attendee s computer 35 _ Goodies File Marne Size Last Modified File Mame Size Last Modified AngrvIP scannr 3 beta 1223945 08 29 12 10 39 E TurboMeeting Ink 1197 03 18 13 18 53 2 avast free antivirus se 1116919560 03 18 13 19 03 Diskmon exe 224056 08 23 12 12 45 Filemon exe 212992 08 23 12 12 45 E memtest exe 24576 08 23 12 12 45 File Transfer window during Remote Support session 36 6 Webinars The Webinar meeting type allows you as the host to conduct easy and reliable webinars Attendees can join the webinar without downloading the TurboMeeting cli
7. list 25 General Language nnotation Pen Conference Call Select Language Image Quality Default Language Changes to language won t take place until the application is restarted Save Cancel Language setting 4 20 Show all TurboMeeting Windows As the meeting presenter you can display all transparent windows on your screen By default attendees cannot see the host s TurboMeeting and its associated windows since these windows are treated as transparent To expose the TurboMeeting control panel and associated windows click the menu item Tools then Preferences and under General check Show all TurboMeeting windows and click Save General Settings Annotation Pen Panrerence Gall Show all Turbomeeting windows Image Quality Remove TurboMeeting From attendee computers at the end of sessions Language Show my desktop when a meeting starts Integrate with Gutlook Install Remote Printer Attendees can view attendee list Attendees can Record General settings 24 4 21 Auto Uninstall TurboMeeting from Attendee Computers As the meeting host you can tell the system to automatically uninstall the TurboMeeting client on the attendee computers at the end of a meeting session Click the menu item Tools then Preferences and check Remove TurboMeeting from attendee computers at the end of sessions and click Save 4 22 Show Presenter s Desktop When Meeting Starts As the meeting pr
8. new headsets before joining a meeting Audio Settings Refine Echo Cancellation o 4 Speaker Speakers Conexant High Definition Smarb amp udia 221 Test Microphone Microphone Conexant High Definition SmartAudio 2217 4 Automatically adjust microphone settings Test Microphone level by speaking in to the microphone with your normal speaking voice im Save Cancel VoIP Computer Audio Setup dialog 13 If an echo is heard in the meeting the person causing the echo probably will not hear it the host should advise this person that they can fix the echo problem by clicking their Refine Echo Cancellation button The Push amp Hold to Talk function is activated when more than five possible talkers appear in a meeting five is the default setting that can be changed by the administrator When the Push amp Hold to Talk button is present the attendee must click and hold the Push amp Hold to Talk icon to be heard y Push amp hold to talk Push Hold to Talk button An attendee can also have the Push Hold to Talk con if the host pushes the right mouse button on the attendee s name in the Attendees list and chooses Change to push to talk for that attendee Then the host can undo this setting by pushing the right mouse button on the attendee s name and choosing Change to free to talk M Lal Jahn Doe Host Me Give Control Make Presenter Mute Change to push to talk Cha
9. used for this purpose Click Whiteboard and the Paint application opens where you can illustrate certain points or draw diagrams Q Whiteboard Whiteboard option 4 11 Using Annotation Using the Annotation feature you can highlight topics in your presentation Click the Annotation button and choose the type of annotation from Pen Highlighter Spot and Arrow Then emphasize the interesting area using the mouse pointer s Annotation Annotation option When the annotation option is active normal keyboard and mouse input ceases and essentially your computer screen freezes To unfreeze your computer screen hit the Esc key or click the Annotation button and select Stop Annotation TurboMeeting Emphasis using Annotation feature zl You can change the size of the annotation pen Click the menu item Tools then Preferences Then choose Annotation Pen and select a new size and color and click Save 4 12 Floating toolbar The floating toolbar has the advantage of using very little of the presenter s screen space during a presentation while still providing buttons for the most common features of TurboMeeting Floating toolbar 4 13 Hide the Attendee List As the meeting host you can hide the attendee list from your attendees Click the menu item Tools then Preferences Under General uncheck Attendees can view attendee list and click Save 4 14 Disable Recording Function As the meet
10. 1470 0003 Stacey laptop Right dick a meeting to stop it Supporter will always see this Remote Access meeting in their Active list 45 9 Scheduling Meetings There might be instances when you have planned a meeting earlier and want to inform the invitees in advance In such cases you can schedule the meeting using the Schedule Meeting option 9 1 Scheduling a Meeting To schedule a meeting 1 Log into TurboMeeting 2 Click the Schedule icon Tools Help Sign Out o0 Hast Join Meeting Type o Interactive Meeting Webinar Remote Support Remote Access to This Computer Subject Discuss the new project Date Time Recurring Meeting Security Only attendees from my network To be published Attendee Emails Required Scheduling meetings 3 Select the Meeting Type 46 4 Optionally mention the Subject of the meeting 5 Enter the Password which is optional for all meeting types except Remote Access to this Computer 6 Select the Date 7 Select the Start and End time 8 Select Recurring Meeting to schedule a recurring meeting If this option is selected the Date and Time options are disabled 9 Click Submit When you login to TurboMeeting next time the scheduled meetings and the details are displayed 9 2 Editing a Scheduled Meeting To edit a scheduled meeting 1 Click the Edit link of the respective meeting 2 Make the necessary modifications 3 Click Submit 9 3 Starting a Schedule M
11. al Attendees sisi 23 4 18 Remove Allendes ii diia lili 23 4 19 Change Language for TurboMeeting UV 23 4 20 Show all TurboMeeting Windows Rs 24 4 21 Auto Uninstall TurboMeeting from Attendee Computers 25 4 22 Show Presenter s Desktop When Meeting Starts 25 4 23 Enable TurboMeeting Outlook toolbar 25 4 24 Disabling Enabling VoIP Audio Conferencing occcccccconcccncconnncconccononcconcnonancconononnns 25 4 25 Remote Printing is nnne nnne nennt snn nnns rna nns 26 4 26 Emails and Calendar Events Generated for Invites 27 4 27 Multiple Monitors for Presenter ss 28 4 28 Multiple Monitors for Supporter ss 28 4 29 Multiple Webcam Video ses 29 Z 90 PO essence it SEERE a ett agidautiki t odtastaca uud ia ead inde 29 4 31 Transfer Schedule Meeting to New Host 32 5 Remote SUD DOIN Mte eI ct 33 5 1 Starting a Remote Support Meeting 33 5 2 Inviting the Attendees ee oot Eee Pr een SERE d esae ite beet bna dE Cute de Rs 33 5 3 Providing Multi Tier Support 34 5 4 Switching to Training Mode ss 34 5 5 Rebooting from Remote and Auto Rejoining cccccceeeseeeeeeeeeeeeeeeeeeseeeeeeeeeeaaees 34 5 6 Closing Remote Support Session and Locking Computer sssuuse 35 10 11 5 7 Remote Support One to One File Transfer oooocccccccocnnccnncccconcnonononane
12. ct Join my TurboMeeting session Discuss the new project Location TurboMeeting Starttime Mon 3 18 2013 8 00 AM All day event End time Mon 3 18 2013 9 00 AM h Please join my TurboMeeting session Monday March 18 2013 8 00 AM Pacific Daylight Time http ga rhubcom com join id 19827112 amp password Meeting ID 1982 7112 Meeting Password No password needed 2 Use your microphone and speakers VolP a headset is required Or call in using your telephone Dial 1 408 715 1381 USA 44 844 4 73 11 13 United Kingdom 49 1803 002 077 Germany Access Code 1871248 TIPS Avoid wireless connections since they can cause disconnections and slow down screen updates 4 lille n mmm Outlook message with calendar information is automatically generated for a scheduled meeting 2 4 27 Multiple Monitors for Presenter If a meeting presenter has multiple monitors the presenter can choose to display a specific monitor or the entire desktop which is composed of more than one monitor Showing m Give Change Record Control Presenter Monitor 1 Monitor 2 E Google Mozilla Firefox Ej Notes txt Notepad Multiple Monitor selection in TurboMeeting Below is the view that attendees would see for a presenter that has multiple monitors when the entire Desktop is displayed 1 Meating John Dos my Gre Conference Cad 1 408 351 1612 USA Access Code 1051173 FIN 9088 e Amot
13. e Call 1 408 351 1612 USA 1 513 201 3077 USA backup 44 844 873 0299 UK Access Code 7473552 OR invite by Email Copy then paste it Invite attendees 3 Joining a Meeting When you receive an invite from the host open your browser and 1 Inthe browser s address bar enter the meeting server s address 2 Click the Join Meeting icon 3 Fill in the Meeting ID Meeting Password if any and Your Name 4 Click the Join Meeting button Join Meeting Meeting ID Meeting Password Your Name the name shown in the meeting Join Meeting Joining a meeting If the meeting is a webinar which does not require any download you join the meeting If the meeting is not a webinar the file TurboMeetingStarter exe downloads In Firefox click Save File and go to Downloads If Downloads appears double click TurboMeetingStarter 10 Click Run or Open TurboMeeting downloads installs and runs on your computer and you will automatically join the meeting 5 6 7 If the download does not begin click the restart the download link 8 9 If you have already installed the TurboMeeting client follow these steps to join a meeting 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop e A La Y TurbaMeeting 2 Click the Join button Join Option to join a meeting 11 3 Enter the Meeting ID Meeting Password if required Your Name and the Meeting S
14. e Control 6 N N CM Qu EAT lt a Ee Host remote computer at Location A Attendee at Location B You have to host a remote access meeting in the computer at location A before another computer at location B could access this particular remote computer Some of the features of this meeting type are 7 1 Always on after power recycled The connection to the remote connection is restored even if there is a power outage at the remote location Meeting password encryption cannot be reverse engineered The meeting password is encrypted superbly there is no decryption algorithm available to determine this password Auto reconnection The TurboMeeting client automatically verifies the connectivity every two seconds If the connection is dropped for any reason the client attempts to restore the connection Starting a Meeting for Remote Access Follow the following steps for the computer at Location A 1 2 3 4 5 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Click the Host icon and if asked enter the login credentials and Sign In In the next step choose the Remote Access to This Computer meeting type Enter the meeting Password The Password is mandatory Click Continue This control panel displays the Attendees and the Meeting ID 39 7 2 Remotely Accessing my PC After you start a Remote Access meeting at Location A you can now join the meeting from anywhere Location B to remotely contr
15. e ability to print directly from the host computer to a printer of the attendee s choice on the attendee s network This is useful if the host is printing from an application that is not installed on the attendee s computer To enable printing to an attendee s printer click the menu item Tools then Preferences check Install Remote Printer and click Save Then open the file to print and select Print Choose the TurboMeeting Printer and click OK Prnt Printer Mame TurbolMeeting Printer Status LE Type Turbomeeting Printer Driver where Comment Print style Page Setup Define Styles Memo Style Print range a All rows Only selected rows Properties IP Print ta File Copies Number of pages Al k Number of copies 1 q Collate copies Ep E Cancel Preview Choose TurboMeeting Printer to send output to attendee s printer 26 4 26 Emails and Calendar Events Generated for Invites Calendar events for Outlook Mac Mail etc are automatically generated when a TurboMeeting user schedules a meeting A email is automatically generated when a user chooses to invites attendees to an active meeting 3 Y Recurrence En d I Busy E a v En E Time Zones Cancel Meeting 15 minutes Spelling Meeting Invitation Em F 3 Workspace v BJ Categorize Note Actions m Attendees Options la Proofing OneNote Subje
16. eeting To start a scheduled meeting click the Start link for the respective meeting 9 4 Deleting a Schedule Meeting To delete a scheduled meeting click the Delete trash can icon of the respective meeting Click Yes to the dialog asking if you want to delete the meeting 8 TurboMeeting o re you sure you want to delete the meeting Dialog asking if you want to delete the scheduled meeting 47 10 Managing Profile Follow these steps to manage your profile 1 Log into TurboMeeting 2 Click the menu item Tools then Edit Profile gu Hu ee Host Edit Profile First Name Last Name E mail Password Re enter Phone Number Managing profile Edit your First Name Last Name and E Mail Provide a Password and Retype your password to confirm it Specify your Phone Number Click Submit 48 11 Support Contact If you purchased the TurboMeeting Appliance from a RHUB value added reseller please contact them for support If your reseller is not able to provide you adequate support your reseller will contact us or you can contact us directly RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 Tel 408 899 2831 extension 2 Fax 408 516 9612 support rhubcom com http www rhubcom com 49
17. ent and view the presenter s screen using view only mode Meanwhile you can invite a few panelists who must join the webinar interactively Meeting panelists can show their computer screens to all the meeting participants which is different from view only attendees Webinar registration and management pages are provided for you See our Administration Manual for details on these pages 6 1 Starting a Webinar Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Click the Host icon Enter your Email Address Password and Meeting Server Address and click Sign In Click the Host icon to host an impromptu meeting In the next step choose the Webinar meeting type Cy OU gei PI gs Optionally enter a Password If you enter a password the invitees also need to enter the same password 7 Click Continue This control panel displays the Attendees and the Meeting ID 27 6 2 Inviting Attendees To invite attendees 8 Click the Invite button 9 Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools Invite Attendees Invite Attendee Call attendee and say 1 Ga to the Meeting Server http demo rhubcom com 2 Click the Join Meeting button 3 Enter the Meeting ID 15379016 4 Meeting Password No password needed 5 Conference Call 1 408 351 1612 USA 1 513 201 3077 USA backup 44 844 4 73 11 13 United Kingdom 45 89 88 22 28 De
18. erver Address Tools Help Sign Qut o0 Host Join Schedule Meeting ID 6669610 Meeting Password pO Your Mame Meeting Server Address dema rhubcam cam Join Meeting Details required while joining a meeting 4 Click Join Meeting 4 Common Features There are many features that are common to all four types of meetings This section discusses the common features 4 1 Audio Conferencing Using Telephone and Computer Audio New in the 5 0 release the conference call telephone and computer audio are integrated together Thus each attendee can choose whether they listen and talk on the phone or by using a headset on their computer The host of the meeting must start the meeting in TurboMeeting before the conference call can begin An attendee can choose Use Telephone then call in with the provided phone number and Access Code Or an attendee can choose Use Mic amp Speakers VoIP computer audio When using computer audio a headset is strongly recommended since built in speaker sound used by any one participant can generate echo for the other participants Use Telephone Audio Use Mic amp Speakers Speaking Jane Dae Audio Modes Volume meters Speaking indicator If Use Mic amp Speakers is chosen a participant can click Setup to change the volume of their speakers or microphone or to change which device should be used as their speakers or microphone It is best to setup and test
19. esenter you can display all transparent windows on your screen when a meeting starts Click the menu item Tools then Preferences and check Show my desktop when a meeting starts and click Save 4 23 Enable TurboMeeting Outlook toolbar Users can add a TurboMeeting toolbar to Microsoft Outlook Click the menu item Tools then Preferences check Integrate with Outlook and click Save The Outlook toolbar looks like this 0 TurboMeeting dh Host Meeting loin Meeting scheduled Meetings schedule Meeting Remove this menu About TurboMeeting Outlook toolbar 4 24 Disabling Enabling VoIP Audio Conferencing You can disable or enable VoIP audio conferencing on a particular computer While TurboMeeting has been thoroughly tested some computers may not work well with the VoIP function and may cause the web meeting to have audio related issues Disabling VoIP on troublesome computers solves these issues By default VoIP is enabled for interactive and remote support meetings VoIP is disabled for both webinars and remote access sessions because the view only client software for webinars does not support VoIP and VoIP can potentially disclose private conversations in unattended remote access sessions To disable VoIP click the Tools menu item then the Options menu uncheck the Disable VoIP audio conferencing option and click OK 235 4 25 Remote Printing Remote printing is th
20. g TurboMeeting shortcut You will have to sign in to host a meeting Provide the following information e Email Address or Username e Password e Meeting Server Address Tools Help O O Host Join Schedule Email Address johni doe com Password HERE EE eH Meeting Server Address meeting Your Company com 4 Remember Me sign in Signing in to host a meeting 2 Hosting an Interactive Meeting Using TurboMeeting products you can host four types of meeting You can choose the type of meeting you want to host This section discusses the steps to host an interactive meeting This meeting type is the conventional method of web conferencing Each attendee using either a PC or Mac can interact in the meeting and can become the Presenter or a Controller 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop ve Ay TurboMeeting TurboMeeting shortcut Enter the login credentials and Sign In In the meeting control panel click the Host icon to host an unscheduled impromptu meeting Tools Help Sign Qut 000 Host Join Schedule Meeting Type Interactive Meeting Webinar Remote Support Remote Access to This Computer subject Password Security Only attendees from mv network o Attendee Emails Required Continue Available meeting rooms 49 Available participants 198 Meeting control panel 4 Select the Interactive Meeting type
21. iles folders or both and click OK They are added to the list of files folders to be sent e In the File Transfer dialog click the drop down arrow next to the To label and then select the participants to whom the files should be sent By default the files are sent to all other participants e Click Send Files 4 8 Recording During a meeting you can record the actions on the presenter s screen If the Audio Conferece settings in your RHUB appliance and your meeting are using the RHUB integrated free audio conferencing service then all audio heard in the meeting will be recorded This paragraph explains how audio gets recorded if you are using your own audio conferencing service If VoIP audio is used the voices of all TurboMeeting attendees are recorded automatically If VoIP is not used the recording captures sounds via the computer s microphone therefore to record the meeting conversation you need to turn on your speaker phone and move it close to the microphone on the computer doing the recording in order to capture conversations ie Record Click the record button to start recording and click it again to stop recording When stopping the recording the system prompts to ask you where to save the recording file The file is an executable Just run the file and it will replay the entire recording session A recording converter tool is available that allows you to convert TurboMeeting recordings from their proprietary forma
22. ing host you can disable recording functions so that none of the attendees can record the meeting session Click the menu item Tools then Preferences Under General uncheck Attendees can Record and click Save 4 15 Report for Each User s Meetings Each meeting host can get a list of their past meetings by clicking the menu item Tools then Report 4 16 Image Quality There are three image quality options available in TurboMeeting that let you choose between speed and image precision e Low Quality fastest e High Quality 27 e ruecolor 24 bit slowest To change the color choose the menu item Tools then Preferences and choose the relevant option The High Quality color setting is recommended for its combination of speed and image quality 4 17 Stop Additional Attendees As the meeting presenter you can stop any further attendees from joining the meeting Click the menu item Tools then select Stop new attendees from joining 4 18 Remove Attendees As the meeting presenter you can remove attendees from the meeting In the Attendees list right click the attendee s name and choose Remove this attendee Make Presenter Change to Use Mic Remove this attendee 4 19 Change Language for TurboMeeting UI Each TurboMeeting user can change the language of their TurboMeeting user interface Click the menu item Tools then Preferences Click Languages and select a language from the drop down
23. k the Host icon to host an impromptu support meeting In the next step choose the Remote Support meeting type h e D cue ex Enter the Password which is optional If you enter a password the invitees also need to enter the same password 6 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 5 2 Inviting the Attendees Consider a situation where you are facing a problem with your system and want the technician to access your system and solve the problem In such situations the technician hosts a Remote Support Meeting and invites you to join the meeting Another situation could be where more than one person is required to investigate and solve the problem Consider for instance a case where you and your team leader have to support a computer facing some issue In such a case your team leader can initiate a Remote Support Meeting and invite you to support the system facing problems By clicking the Invite button the meeting details can be emailed 33 5 3 Providing Multi Tier Support To join a meeting as a joint supporter you need a user account in the TurboMeeting system and you need to follow the steps below 1 Follow the path Start menu gt Programs gt TurboMeeting gt TurboMeeting Start Meeting or double click the TurboMeeting shortcut from the desktop 2 Enter the login credentials and Sign In 3 In the meeting control panel click the Join meeting icon to join a
24. nge to Use Phone Conference Call 1 Access Code 14107 Remove this attendee Host s right mouse Mute and Push to talk control over attendees The host can also mute individual attendee s by pushing the right mouse button on an attendee s name in the Attendees list and choosing Mute The host can mute all attendees both on the telephone and on the computer by clicking the Mute All button Mute All Host s Mute All attendees button The host can minimize background noise and echo by selectively choosing any or all attendees and muting them or by individually forcing attendee s into Push to Talk mode Each attendee and host can mute themselves by clicking the Mute Me button or by pushing the right mouse button on their name in the Attendee list and choosing Mute Me Mute Me Attendee s Mute Me button The host can right mouse on each attendee s name in the Attendees list and change their mode of communication by choosing Change to Use Phone or Change to Use Mic There is a telephone tab which shows everybody who has dialed into the Conference Call number A PIN number is provided to all attendee s who join via the TurboMeeting application If an attendee enters this optional PIN number then their name will appear in the telephone tab instead of a telephone number and their name will also appear in the Speaking list thus making it easier to determine who is talking during a meeting In the telephone tab the h
25. nmark 358 753 252 042 Finland 49 1803 002 077 Germany OR invite by Emai Copy then paste it Invite attendees for a webinar 6 3 Joining a Webinar The meeting invite you receive from the host will contain the URL embedded with the meeting ID Go to the specified URL to join the webinar Alternatively you can go to the meeting server website click the Join Meeting button and then fill in the Meeting ID Meeting Password and Your Name to join the webinar 6 4 Inviting Meeting Panelists In the webinar mode the host sends the URL details of the meeting to the attendee via email The attendee who joins the webinar by clicking the above URL can also become an interactive attendee by clicking the Switch to Interactive Meeting button Switch To Interactive Meeting Switching to interactive meeting If TurboMeeting is not previously installed it will be downloaded automatically The host can assign an interactive attendee to be the presenter as a meeting panelist All attendees including the host will be able to see the new presenter s screen 38 f Remote Access to This Computer Using this meeting type you can allow your computer to be remotely controlled at any time For example the host computer designated as the remote computer in location A can be controlled by an attendee computer in location B The TurboMeeting client should be installed in both the computers Es 7588 Remot
26. nnnonnnancnnnnnnnns 35 A 37 Bile SIarninara Web ds en 37 6 2 Jhrviurg Aedes arc A A E a 38 63 Jonga VWVeDINAl tata teh TM 38 6 4 Inviting Meeting Panelists p Ed vidi Feb Ae Au A rab vac du eG A 38 Remote Access to This Computer ss rates id 39 7 1 Starting a Meeting for Remote Access 39 7 2 Remotely ACCESSING MY PG unanime ini onntte 40 Unattended Supp ORE CE 41 Scheduling Melinda citaci n 46 9 Schedulirig a Mec e E Lc dud 46 9 2 Editing a Scheduled Meeting 47 9 3 Starting a Schedule Meeting 47 9 4 Deleting a Schedule Meeting ss 47 MANAGING Profil Mime 48 DUDDOM COMAC Lions o Deco ioo e Oecum su Octo io eso c onu te 49 Preface TurboMeeting is a multi function web collaboration system The client server architecture requires Internet connectivity for its operation TurboMeeting has four distinct functions based on these meeting types 1 Interactive Meetings This refers to conventional web conferencing including sales presentations product demos and interactive collaboration 2 Remote Support This function simplifies the connection to another computer to control and support it and provides a remote reboot capability for unattended support 3 Webinars This function ensures webinars that are easy fast and reliable to join You can join without any downloads 4 Remote Access to Computers This function provides access anywhere anytime to remo
27. ol the computer at Location A e Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop e Click the Join a Meeting icon e Fill in the Meeting ID Meeting Password Your Name In this type of meeting the Password is mandatory Note that you have to remember the meeting password There is no way to recover the meeting password After joining a Remote Access meeting you can perform the following remote tasks in addition to the remote control and file transfer e Control the task manager of the remote computer e Reboot the remote computer ai Send Cri Alt Del 4 Reboot Option to reboot the remote computer For example if you click Reboot the remote computer is rebooted upon confirmation Are you sure you want to reboot the remote computer Cancel Confirmation for rebooting a remote computer Note that even if you exit the TurboMeeting application from your computer at location B the TurboMeeting client will still work on the remote computer at location A This allows you to access the computer in location A from other places and at different times You can use the zoom option to Fit to screen to fit the screen of the remote computer to the size of your screen In addition the zoom option can show the remote computer s screen as a certain percentage of its original size 40 8 Unattended Support Unattended Support is a support session that occurs when the person being supported the s
28. ost can right mouse on a caller s name or phone number and Mute or Unmute them 14 Tools Help 00e Showing my Give Change Record Screen Control Presenter Use Telephone Audio P Use Mic amp Speakers Conference Call 1 406 351 1617 USA Access Code 3933711 PIN 951 Speaking 14088992830 John Doe e Start Webcam View chat histor type message here wo E Meeting ID 1195 3217 R HUB Telephone tab and Speaking list 4 2 Pausing and Starting Screen Sharing When you start a meeting by default your desktop will be shown to meeting attendees The green icon indicates that your screen is being shown Icon indicating active application sharing 15 To pause showing your screen click the pause button The pause button becomes a play button and the word Paused indicates that the meeting has been paused Icon indicating that application sharing is paused To start showing your screen click the start button 4 3 Changing Application Sharing By default your desktop is shown to the other attendees The Showing My drop down list displays all the applications open in your system To show another application click the Show Mying drop down and choose a running application or monitor from the list Showing m Give Change Record mackken Control Presenter Desktop Monitor 1 Monitor 2 E Google Mozilla Firefox i a Motes Ext Notepad Option to change a
29. ple responses 29 Question 128 character Max What is the meaning of life Responses up to 64 characters per response Try and be nice to people 2 Avoid eating Fat 3 Read a good book every now and then Get some walking in Live together in peace harmony wi people of all creeds nations Respanse Tvpe One response only Interface for creating a new Poll Multiple responses After the poll question is created the host can begin polling the TurboMeeting attendees for responses The attendees will see a window similar to this what is the meaning of life Please select one ar mare choices Try and be nice to people Avoid eating Fat Read a good book every now and then Attendees voting window The poll stays open until the host decides to close polling Once the poll is closed the results are tabulated for each answer The poll is blind there is no way to determine how each attendee voted 30 The host s Manage Poll window provides a Close Polling link A Start Polling link initially appears where Close Polling appears below Meeting ID 1529 8447 Question and Response What is the meaning of life Edit Delete Try and be nice to people Avoid eating Fat Read a good book every now and then Close Polling Get some walking in Live together in peace harmony ww people of all creeds nation The host s Manage Poll Interface After the host closes the polling the host see
30. pplication sharing 4 4 Changing Presenter The attendees who have joined the interactive meeting can also be the presenter to show his or her computer screen to meeting participants By default the host will be the presenter However during a meeting the host and the current presenter can assign any participant to be the presenter To change the presenter click Change Presenter and choose the presenter from the list or right mouse on the participant s name in the Attendees list and choose Make Presenter Mute All V lad John Doe Host Me 0 e iecur vina tm he Give Control Make Presenter Change to Use Mic ma ih Audio Remove this attendee Change Presenter options Change Presenter button or right mouse Make Presenter option Change Presenter 4 5 Changing Controller During the meeting you as the presenter can assign a participant as the controller A controller is the person who can control your mouse and keyboard 16 To change the controller click Give Control and choose the participant you want to control from the list or right mouse on the participant s name in the Attendees list and choose Give Control Q Give Control Give Control option Click Change Controller then Reclaim Controller to reclaim control from the specified controller 4 6 Chatting While convening a meeting you can also chat with attendee
31. s To chat with individuals click the drop down arrow and choose their name or you can chat with All attendees Enter your chat message where it says type message here then hit the Enter key or the Send button View chat history type message here All Jane Doe Chat section of TurboMeeting control panel Your entire chat dialogue for this meeting is shown in the TurboMeeting control panel View chat history John Doe To Jane Doe Julie sings Doe a deer Chat dialogue for this meeting The View chat history feature shows your entire chat dialogues for all of your meetings 17 Chat dialogue for this meeting 4 7 Sending Files During a meeting there may be a need to send files between meeting participants Instead of opening an e mail client and sending files a participant can send files using TurboMeeting To send files e Click the File Transfer button to open the File Transfer dialog box o File Transfer File Transfer button e Click Add Files Folders 18 Add Files Folders Files folders to send C Presentation pdf C Manuals C Tools Total File Size 14 011 KB Total number of Files 1 File Transfer dialog Select a particular file or folder from the drop down list The file or all the folders and files in that directory are displayed ProgramDataTechSmith di work SWSetup Plpresentat SYSTEM SAV de Temp de Tools Folder Selection dialog 19 e Select the f
32. s a Share link where the Close Polling link used to be When the host clicks the Share link the attendees see a window with the polling results Finally the host can click the Share link to close each attendee s Polling result window What is the meaning of life Tre and be nice to people Avoid eating Fat Read a good book every now and then Get some walking in Live together in peace harmony wi people of all creeeds nation The attendee s Polling result window 31 4 31 Transfer Scheduled Meeting to a New Host Before a meeting starts the host of a scheduled meeting can transfer the meeting to another host This is helpful if the original host will not be available to the host the meeting Note that the RHUB system administrator can also transfer a meeting to a new host 1 Recurring ID 1982 7112 Discuss the new project start Invite Edit Poll 1982 7112 to Email Address newHost yourCompany com cv Transfer scheduled meeting to a new host 22 5 Remote Support This function simplifies the access to another computer so that you can control and support it As the host you can view and control the attendee s computer as soon as the attendee joins the meeting In addition this feature provides a unique remote reboot capability 5 1 Starting a Remote Support Meeting Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Enter the login credentials and Sign In Clic
33. ssword of the administrator to enable Remote Support Remote Access meeting Domain Admin Name Admin Password For Windows non Admin users specify an admin name and password 43 On the supporter s computer choose Tools Change to unattended support session Remote computer system information Send log files to manufacturer support Change to unattended support session Stop new attendees from joining Exit e Use Telephone Use Mic amp Speakers Conference Call 1 408 351 1612 USA Access Code 4401675 PIN 979 44 Annotation e Start Webcam O Whiteboard OQ File Transfer View chat history type message here Meeting ID 1470 0003 R HUB Supporter changes to unattended support session The supporter must enter a Computer Name for the supportee and a Meeting Password Computer Name Stacey laptop Meeting Password Submit GG Supporter enters supportee s computer name and a meeting password 44 The supportee must accept that the supporter can provide unattended support LE Change to Remote Access Do you allow this computer to be accessed by the supporter all time Supportee should accept that the supporter can provide unattended support This meeting has now become a Remote Access meeting From now on the supporter will be able double click the meeting ID to access this meeting from their Active meeting list Meeting ID Subject Computer
34. ston e Start Webcam o Wevtebosrd View ch test vat hortor type message here AL v El Send fo Pete Mero TO 1175 5201 RHUG Multiple Monitor view if entire Desktop shown 4 28 Multiple Monitors for Supporter A person that is providing Remote Support to a computer with multiple monitors is given the option in TurboMeeting to show the entire Desktop or to show individual monitors as shown below NIE Desktop Monitor 1 Monitor 2 Remote supporter can view entire Desktop or individual monitors 28 4 29 Multiple Webcam Video During a meeting up to four TurboMeeting attendees can display the video from their webcams by clicking the Start Webcam button Start Webcam Multi Party video conference from four attendees webams The presenter controls the location of where the video appears in the viewer window The presenter can change the size of the of Webcam window by clicking the Maximize Minimize button 4 30 Polling The host of a meeting can create a poll with questions and multiple choice answers for the attendees Poll questions can be created ahead of time by clicking the Poll link in the user s list of scheduled meetings Or the host can create a poll question during the meeting by clicking the Tools menu item then the Poll option Each poll question can have up to five pre determined answers The poll can limit the attendees to voting for just one response or allow the attendees to vote for multi
35. t into one of these standard formats AVI Flash FLV or WMV You will need to host them yourself Also note that webcams are not included in the converted recording http www rhubcom com user reference turbomeetingconverter exe If you have a Mac recording you will need to convert the recording on a Windows system 4 9 Using Webcam During a meeting up to four participants can start their web cameras or Webcams Each participant s Webcam video will be visible to all attendees Start Webcam WebCam option If the web camera is not visible to attendees the presenter can try to turn off or slow down hardware acceleration for the graphics card On Windows this setting is available via Display Settings then by clicking the Advanced settings button then by clicking the Troubleshoot tab 20 Are you having problems with your graphics hardware These settings can help vou troubleshoot displan related problems a Hardware acceleration Manually control the level of acceleration and performance supplied by pour graphics hardware Use the Display Troubleshooter to assist you in making the change Hardware acceleration Disable all but basic accelerations Use this setting to correct more severe problems v Enable write combining Windows graphics card Hardware acceleration setting 4 10 Using Whiteboard While making the presentation you might have to illustrate some points The Whiteboard option in TurboMeeting is
36. te computers such as your office or home computers even if your computer has power cycled and even if Internet has disconnected and has reconnected later Depending on the product model you buy some of the meeting types may not be available to you Organization This manual provides the steps to use the TurboMeeting web collaboration system The User Manual is organized as follows Section 1 Setting up TurboMeeting Section 2 Hosting an Interactive Meeting Section 3 Joining a Meeting Section 4 Common Features Section 5 Remote Support Section 6 Webinars Section 7 Remote Access to This Computer Section 8 Unattended Support Section 9 Scheduling Meetings Section 10 Managing Profile Section 11 Support Contact Terminology The following terms are used throughout this manual In a meeting a participant can be either the Host or an Attendee e The Host is the person who initiates the meeting The Host must have a user account in TurboMeeting system e The Attendee is the person invited by the Host to join a meeting Attendee does not need an account in TurboMeeting system The Host or an attendee can either be e The presenter showing their computer to all participants e Acontroller controlling the Presenter s keyboard and mouse Constraints Here are a couple of constraints e There is only one host and one presenter at any moment in a meeting e The host or the current presenter can assign any participant to be the presenter
37. upportee is not present when their computer is receiving support An Unattended Support session works exactly the same as a Remote Access to This Computer meeting To enable an Unattended Support session or meeting the supporter first starts a Remote Support meeting and clicks continue Tools Help Sign Out Meeting Type Interactive Meeting Remote Support Remote Access to This Computer Attendee Emails Required Available meeting rooms 10 Available participants 989 Supporter starts a Remote Support meeting 4 On the supportee s system the supportee clicks the link in the email the supporter sent or goes the meeting server s web site clicks Join Meeting enters the generated meeting id password and name to join this Remote Support meeting Host Meeting ID 1470 0003 Meeting Password pO Your Name Meeting Server Address Supportee joins the Remote Support meeting 42 The supportee should accept the default answer Control and view your computer Control and view your computer C Do nothing Supportee allows supporter to Control and view your computer If the supportee is not a Windows Administrator the Run as Admin option appears Click the Run as Admin icon and specify an Admin s Name and Password for the supportee s computer PT ve Qu M r H ie Q Start Webcam o Run as Admin P aye a LEEND PET Please input the login name and pa
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