USER MANUAL TRAINING CENTRES
Contents
1. Upload REMEMBER Top ContactUs Users Organisation details Please note the maximum file size is 2MB E Any larger and the system will not accept the upload 4 5 SUBMIT AN APPRENTICE FOR CERTIFICATION Once you have uploaded all evidence go to the Status tab and change the status to Pending Certification This will open a validation box where you can check Mandatory fields have been completed All evidence has been uploaded Completion date has been entered Any missing information will be highlighted in The 10 day turnaround time starts from the date the apprentice is submitted for certification You can view this in the days elapsed column on the View Apprentices page Appromicos Rejected i Awaiting Certification 32 Payment Pending 2 Cortificato Approved 25 View Apprentices Add Apprentice Editing Apprentice Apprentice Steve Simpson Centre Test Centre 1 System Number ACE000070 Basic information Employer details Framework Identifiers Certification Evidence Apprentice Status Details Status Entered Pending certification Update item BACK TO CONTENTS Apprenticeships Click OK to confirm changing status You have entered the following information Name Steve Simpson NI Number JK 12 34 56 L Framework Level Advanced e Pathway ACK ABC Test Start Date 31 08 2010 End Date 31 08 2012 s Evidence uploaded No evide2. Do you wish to proceed APPRENTICES HOW TO When the Certifying Body has reviewed the submission they will change the status to one of the following e CERTIFICATE AUTHORISED This means that the certifying body is satisfied that all of the components within the Apprenticeship Certificate claim have been successfully completed by the apprentice The certificate is now ready to print once the certificate has been printed the apprentice record will be removed from the this tab and the status will say certificate printed PAYMENT PENDING This means that the certifying body is satisfied that all of the components within the Apprenticeship Certificate claim have been successfully completed by the apprentice However they need to receive either payment or a purchase order number before they can process the certificate You will need to discuss this with the Certifying Body regarding the individual payment process REJECTED This means that the Certifying Body is not satisfied that all of the components within the Apprenticeship Certificate claim have been successfully completed by the apprentice The reason for the rejection will be e mailed to the main Centre Admin User and the person who submitted the submission Refer to page 19 for further information 17 BACK TO CONTENTS Y Apprenticeships O Q gt View Apprentices Add Apprentice Bulk Upload Framework Statue Reference number Keyword
3. Page 1 oia b H amp Displaying 1 to 15 of 205 items APPRENTICES HOW TO 19 BACK TO CONTENTS 4 7 MANAGE REJECTED APPRENTICES Apprenticeships The Rejected tab allows you to view O Zp PP P all of the Apprentices that have been R PO EAEL E E rejected for certification by the Certification View Apprentices Add Apprentice Editing Apprentice Body The number in brackets on the Apprentice fiona pump Centre Test Centre 1 System Number ACEOOO06S tab indicates the number of Apprentices that are currently in this category e To view a rejected Apprentice double click entice Status Details on their name and their record will open Se Pending certification _Re submit Request rejected e Click on the Status Tab and the Status History will be displayed e Click on Rejected Request and the reason for and date of rejection will be recorded __ Once changes have been made return to the Bh hip 2013 01 10 Status tab LIGA Karen Brown Castle 2013 01 10 oye Repected By Body 2013 01 10 15 55 17 x e You are able to add additional comments CE Romben PARSO La a i ramework Tester to the rejection history in the comment Sone ae box and select Add Comment before Your comment navigating away from the page e Once the changes have been made re submit the apprentice in the Status tab _ Add comment Top Contact Ue Users Organ
4. Any Date ot Birth trom Date of Birth to Registration Date from Registration Date bo Coertiticabon Date tram Certhcaton Date to setectan ovescean snow deeted enntwew A Expor al Active HiHumber Forename Sumame DOO Status Framework Days Elapsed Reject aff J5 68666995 joanna smith 16 10 1982 Cerificate printed Tester af JK123456L Steve Simpson 20 01 1994 Entered Tester a JKTT 6459X matty campbell 15 10 1983 Certificate printed Taster af JK123456L Steve Simpson 20 01 1994 Entered Tester aff WM123456H Jaan Foster 10 10 1998 Entered Tester af AD123456C Josh Plaza 01 12 1993 Entered uf AB123456C Zara Patterson 17 09 1991 Entered all AD123456C Luke Jeffers 10 07 1993 Entered af AB1234560C Wicky May Manned 05 06 1993 Entered all AD123456C Catherine Gordon Wright 10 03 1993 Entered ad AB123456C Jamie AZIZ 23 09 1993 Entered af AD123456C Aaron James Dennett 20 12 1992 Entered aff AB123450 Jordan Barry 01 05 1993 Entered aff AD1234560 Jordan Leigh Horton 19 10 1994 Entered all AB1234560 Leilh Leon Jaymes Willey 31 03 1993 Entered 15 WN page 1 om b ki Diepranng 1 to 15 of 205 items Top Contact Us Users Organisation details REMEMBER Logout Please note it is important to keep email addresses up to date on the system so you don t miss the notifications APPRENTICES HOW TO 4 6 PRINT EXPORTING APPRENTICE DATA Use the drop down to select the number of Appren
5. Grigg b hi Contd Us Users Organisation details ni DUH 14 12 1993 30 01 1995 Ue 1992 13 11 1905 0 06 1995 24 03 1991 02 04 1991 10 10 1994 14 02 1995 15 06 1995 28 06 1993 13 02 1995 41 04 7984 27 04 1995 25 13 1981 Cerlificate Approved 25 atus Fending certification Pending cerlificalion Pending cemicaian Pending certification Pending certification Pending cerlificalion Pending certification Pending cericatton Pending certification Pending cerlificalion Pending certiicatlon Pending certilicatton Pending certification Pending cerificalion Pending certification Displaying 1 to 15 of 32 Items ramewoark Health Informatics FRO4575 Issue 5 Engineering Hanufacre Operalor ar BUS and oach Enginecenng and Mair Health Healthcare Support Services Retail FROMAFA Heallh Heallhcare Supporl Services Supporing Teaching and Leaming in Health Healthcare Support series Bus and Coach Fngineering and Mair Engineering Manufaciure Operator ar Health Informatics FRO1575 issue 5 UUpporing leaching and Leaming in Fogineering Wanufactire Operator ar Heallh Heallhcare Supporl Services Health Healthcare Support Services Days Elapsed Reject li li U 14 14 14 14 14 14 14 21 BACK TO CONTENTS S Apprenticeships 5 ACE OPERATIONAL SUPPORT 22 BACK TO CONTENTS If you experience problems while using the system the ACE support team are availabl
6. Leilh Leon Jaymes Willey 31 03 1993 Entered More information can be found on page 7 15 IN 4 pagal om b Fi amp Diepranng 1to 15 of 205 items Top Contact Us Users Organisation details 9 Organisation Details Check organisation details 6 10 Search Tools You can use the search tools to filter information More information can be found on page 14 3 ADMINISTRATION HOW TO f BACK TO CONTENTS 3 1 ADD EDIT USERS NV Apprenticeships To add a new user A Logout Select the Users Tab and click Centres Add User MI Enter all of the information Apprentices Rejected 0 Awaiting Certification 0 Payment Pending 0 Certificate Approved Mj Frameworks Delete 69 SelectAll DeSelect All ensuring that the contact In Full Waie Username User Role Ricmly Fail Lasi Vizil details are correct G 1374 Admin01 test Admmin01 bocdy_admin Rely lesi sysio o pl 2013 04 18 10 17 5 1453 Useri Useni body_user Rodylesi Userdi usercom 2012 01 16 140124 Once complete select 1455 Gael Shennan ACEyavl01 body_admin Body test ave ace cu uk 2012 01 11 09 01 04 Create Item L Ib M 4 page 1 ft Pl gt Displaying 4 to 3 of 3items To edit an existing User Top ContactUs Users Organisation details Double click on the username D and amend the detail then select Update Item Y Apprenticeships 2 Cenbes Apprerndizen Rejected 0 Anvailiog Cert
7. belief that a sectoral approach is the best way to create the conditions for increased investment in skills which will in turn drive enterprise create jobs and deliver sustainable economic growth ACE is a web based system that is designed to enable access to training providers employers and apprentices to request Apprenticeship completion certificates FISSS sits in the middle of a hub and spoke model where SSC SSBs use ACE to e Receive requests for certificates from learning providers employers or apprentices e Review submitted requests and evidence provided and either approve or reject with appropriate reason s and certification requests e Print and issue Apprenticeship Completion Certificates providing that all of the current Apprenticeship framework requirements have been met It is unlikely that many individual apprentices will be directly requesting their completion certificate via ACE and they are more likely to do this via their training provider However the ACE system does facilitate apprentices applying directly for their own completion certificates NB Where an apprentice requests that a third party training provider employer or parent guardian apply for their completion certificate on their behalf they MUST give their authorisation for this to happen There is a specific Apprentice Declaration and Authorisation Form for this purpose can be found here http www acecerts co uk A copy must be completed
8. Evidence Dates Start date x Gompletion date Notes lop Contact Us Users Organisation detaile APPRENTICES HOW TO 4 1 ADDING A SINGLE APPRENTICE MEFS OFS FRAMEWORKS Select which Frameworks will be completed by the Apprentice STATUS This tab shows the Status of the Apprentice When you add an Apprentice it will automatically be given the status Entered CERTIFICATE EVIDENCE The Frameworks selected will determine which evidence is required for certification There is further explanation of uploading certificate evidence on page 15 12 BACK TO CONTENTS Y Apprenticeships A Apprenti Rejected 1 Awatting Certification F7 Papmend Pending 2 Caricare Approved 29 Logoul View Apprentiona Add Apprentice Editing Apprentice Apprentice Steve Simpson Centre Test Centre 1 System Number ACFOOOO7O Basic information Apprentice Details Apprentice Contact Details Preis NI Sineel 1 4 Fake Sireel Gender Male Forename Steve Town Foakeville ni Eh Sumame simpson Postcode Ehli 3AB Middiename County Fiji Date Of Birth 70 n January 1994 bad Phone 0121 1231 4567 Gyps ish Travell Ethnic Group Gypsy or Irish Traveller E mail Startdate 31 August Le 2010 Completion dats 31 August 2012 Prior leaming recorded Other Noles Delete Apprentice Rion For Learning Delete Apprenbite 1
9. l lqhal 26 06 1995 Cerificate authorisec Engineering Manufacture Operaic 1 af AR15234G5 Sarah Smith 25 14 1569 Cerificate authoriser Retail FRO PA aff ARAPS4500 Ryan Singh 04 09 1993 Certificate authorisec Engineering Manufacture Operatic PI af AR1F34GGG Carl Miller O4 06 1988 Certificate authorisar Health informatics FROAS7S 551 71 aff ARTZA nC Jack Weekes 08 06 1993 Cenificate authorisec Health Healthcare Support Servic 1 af AAA Richard James Wilkinson 06 11 1993 Certificate authorisec Rus and Coach Engineering and 1 4 15 4 Page of14 F H Displaying 1 to 15 of 205 items APPRENTICES HOW TO T BACK TO CONTENTS 4 1 ADDING A SINGLE APPRENTICE F 5 C SIP 2OF3 Y Apprenticeships Dy The Apprentice record is now ready to be ae Apprenbtices Rejecteal 1 Away Cerliihoalion 421 Panel Pending 2 Cebhcale Approved 1791 Layer completed View Apprentices Bulk Upload Basic Information Basic information Employer Details Identifiers Apprentice Details Apprentice Contact Details NI Number other unique identifiers Prefix n Street and NOT the ACE No 5 Once all of the mandatory fields have been Forename ERI completed these are marked with a select Balled Postcode Create Item This will then reveal 3 new tabs Middlename Country e Framework Date Of Birth a x aa Status Fthnic Group E mail Current
10. next to User Status and select Inactive K Apprenticeships BZ e Click Update Item to save changes A Cemires Apprenticez Rejecied 2 Awahing Gerifcagion 32 Payment Pending 2 Cerificate Apprasss 20 Frames Helpdesk Logout View Users Adad User Editing Haer Basle Information Edit USER Fullname jin 00001 Emal into testcom Login pirm00001 Password Repeat Password User Status Active Bata Tep Sanaa We Users Sroarisston details 3 ADMINISTRATION HOW TO 9 BACK TO CONTENTS 3 3 VIEW AMEND ORGANISATION DETAILS This is where you can view the organisation A Apprenticeships details If there are any amendments required E please contact the relevant Certification Body Apprenticon Rejected i Awaiting Certification 32 Pending 2 Certificate N Logout Editing Centre Centre lest Centre 1 Related Body Castle ssicinomatio Reports PEER Edt CENTRE Contact Cente Name lest Centre 1 Contact Ferson Jean Brown Notes Contact Position Training Manager Phone 01234 567 895 E mail ace sscalliance org Centre Address Siel 24 Green Street Greenbank Hill Town Anytown Postcode AT12 3RT County United Kingdom Top ContactUs Users Organisation details APPRENTICES HOW TO 10 BACK TO CONTENTS 4 1 ADD A SINGLE APPRENTICE STEP 1 OF 3 There are two ways to add an apprentice one at a tim
11. AJAX Support Enabled Li Cookies Cnabled ni Your computer appears to be capable to run ACE it you caperience any issues please contact us Federation for Industry Sector Skills amp Standards Using ACE Please check to see thatthe computer you are using meets the following requirements below and has the features listed on the left set as enabled This is to ensure that your use ofthis application is as efficient as possible Processor In arder to process the amount of data and functions ofthe application we recommend that your processor speed should be atleast 1 Gigahertz GHz System Memory You will need at least 2 Gigabytes 260 of System Memory RAM to ensure all the features of the application are working smoothly Operaling Syslem AS our application is designed for the web the application 15 compatible with all the newer operating systems Windows XP onwards Lion OSX Linux Web Browser Whilst we aim to build our application to work on the majonty of web browsers we strongly recommend updating your browser lo lhe lalesi version lo ensure your computer is displaying lhe websile as intended It you are an Internet Explorer user plaase ensure you have the latest version Users of Intamet Explorer 7 will tind some display issues but not fundamental to the functionality of the site however we would recommend using Google Chrome or Firefox instead Proxy or Cached Version In order to Speed up the loading
12. Catherine Gordon Wright 10 03 1993 Entered AB1234560 Jordan Leigh Horton 19 10 1994 Enlered AB123456C Aaron James Bennett 20 121992 Entered AR1I23A456C Josh Plara 01 12 1993 Fnlererl BH12Z4456C Jamia AZIZ 23 08 1994 Entered AB123456GC Vicky May Merryfield 05 06 1993 Entered AB123456C Luke Jeers 10 07 1993 Entered AD123456C Zara Patterson 17 09 1994 Entered Os Find Sumame 5 L 15 N 4 Page of44 P Pl Displavina 1t0 15 of 205 items top Contact Ue Usere Organisation details APPRENTICES HOW TO lo BACK TO CONTENTS 4 4 ADDING EVIDENCE TO AN APPRENTICE RECORD The Certificate Evidence tab provides a list of N dl ai all evidence required for certification All evidence S Apprenticeships must be loaded separately next to A each requirement Apprentices Rejected 1 Awaiting Certification 22 Payment Pending 2 Certificate Approved 28 Logout Select the Browse button a pop up View Apprentices Add Apprentice Editing Apprentice will open where you can select the appropriate file from your system Apprentice Steve Simpson Centre Test Centre 1 System Number ACCOOOO70 Certification Evidence Click Open and the file will be uploaded to ACE Knowledge Upload PLTS Browse APP Declaration Clann Form Browse ERRNO eee Browse Upload ARAMA AMA nnn nA Ann AAA AAA AANA ANA AAA Ann Claim Form Browse Upload anything Browse Uplay new Browse
13. Tee omad Us Users Srosrusston deltas APPRENTICES HOW TO 4 2 BULK UPLOAD APPRENTICES The Bulk Upload facility allows you to add multiple apprentices at once auto filling the apprentice and employer details There are two file types available a CSV or Excel file We recommend the use of the Excel file as this is generally easier to enter the data This must be saved as a CSV file before loading to ACE For more detailed guidance please refer to the training manual for Bulk Uploads Once the file has been loaded to ACE you will need to enter the framework details for the each apprentice Bodies Centres Apprentices Frameworks Certificates Awarding Bodies View Apprentices Add Apprentice Bulk Upload Bulk upload Choose a hile Sample Templates Download an example arwen unica Good Example Bad Example Download a template Download the cav guide Excel MLS em 13 BACK TO CONTENTS amp Apprenticeships 5 template Helpdesk APPRENTICES HOW TO 4 3 SEARCH FOR AN APPRENTICE The Apprentice Tab allows you to search for and view all Apprentices undertaking an Apprenticeship within your training facility There are a variety of search options using both text and drop down menus This allows you to set the required search criteria You can search by Centre Framework Status Ref No ACE N
14. USER MANUAL TRAINING CENTRES JUNE 2013 We recommend installing the latest Adobe Acrobat Reader for the best viewing experience http get adobe com reader a al neal CONTENTS INTRODUCTION TO ACE GETTING ACCESS TO ACE 1 LOGGING IN 2 OVERVIEW 3 ADMINISTRATION HOW TO 3 1 3 2 3 3 Add Edit Users Disable User Accounts View Amend Organisation Details 4 4 APPRENTICES HOW TO 4 1 4 2 4 3 4 4 4 5 4 6 4 7 4 8 4 9 4 10 4 11 4 12 Add A Single Apprentice Step 1 of 3 Step 2 of 3 Step 3 of 3 Bulk Upload Apprentices Search For An Apprentice Adding Evidence To An Apprentice Record Submit An Apprentice For Certification Print Exporting Apprentice Data Manage Rejected Apprentices Manage Apprentices Awaiting Certification Checking Evidence amp Changing The Status View Awaiting Certification also referred to as Pending Certification View Payment Pending This tab is NOT used by all Bodies View Certificate Approved 5 ACE OPERATIONAL SUPPORT NO NO NO NO NO NO 1 21 1 ak 1 1 1 MN 1 1 pRRR IS o ke amp RE E bb NN 1 18 w INTRODUCTION TO ACE FEDERATION FOR INDUSTRY SECTOR SKILLS AND STANDARDS FISSS AND THE ACE SYSTEM FISSS is the certifying authority for apprenticeships in England and hosts Apprenticeship Certificates England ACE Working in partnership with the UK Commission for Employment and Skills UKCES FISSS shares the
15. amp signed then uploaded to ACE 3 BACK TO CONTENTS GETTING ACCESS TO ACE 4 BACK TO CONTENTS Providers known as Centres need to register to get access to ACE This is done by completing an online registration request form which can be accessed via www acecerts co uk register centre Centres select all of the SSCs SSBs known as Certification Bodies they need to work with and once the registration form is submitted the ACE access request is sent to the Administrator at each of the selected Certification Bodies ACE Administrators at each of the relevant Certification Bodies register the Centre and create an Administrator account and password which is then sent to the e mail address provided on the submitted ACE access request form Certification bodies also assign Centres the necessary access to the required frameworks Centre Administrators can now access ACE and can create additional user accounts within their organisation They can now use ACE to input learner data and load the evidence required to claim an Apprenticeship completion certificate FISSS is the Certifying Authority for Apprenticeships in England as set out in the Apprenticeships Skills Children and Learning Act ASCL enacted in November 2010 The network of SSCs SSBs Certification Bodies act as nominated agents of FISSS to issue Apprenticeship completion certificates on their behalf Each Certification Body is authorised to issue Apprenticeshi
16. cates are still to be paid for if applicable i CI Select MI Deselect AI Show deleted Phintwew Export all 5 Certificate Approved View apprentices that are S 3 Active Hi Number Forename Gumame DOG Status Framework Days Elapsed Reject waiting for their certificate to be printed Once they have a 88888995 Joanne emith 16 10 1992 Certificate printed Tester been printed the apprentice will be removed from this folder of JK123456L Steve Simpson 20 01 1994 Entered Tester aff JKT 6355X matty campbell 15 10 1993 Certificata printed Tester NB The numbers in brackets on each of the tabs ef JK123456L Steve Simpson 20 01 1994 Entered Tester indicates the number of records currently active within each of WM123456H Jean Foster 10 10 1998 Entered Tester the tabbed categories all AD123456G Josh Plaza 01 12 1993 Entered aff 461234560 Zara Paterson 17 09 1994 Entered ADDITIONAL OPTIONS along bottom of screen 451234560 Luke are ACER CERO aff AB123456 Wicky May Herrfela 05 06 1993 Entered 6 Top Takes you back to the top of the current screen of ADIZ34SEC Catherine aonig E Enan aff ABIZ34560 Jamie Aziz 23 09 1993 Entered 7 Contact Us Contact details for Federation for Industry ef AD123456C Aaron James Dennett 20 12 1992 Entered Sector Skills and Standards managers of ACE of AOC Jordan f MIRO FURUNO all AD123456G Jordan Leigh Horton 19 10 1994 Entered 8 Users Allows users of ACE to be created all AB1234560
17. e Y Apprenticeships using the form or a bulk upload via a CSV file To add a single apprentice ensure that you are in the Pepe Pesi 1 fia A 9 gT Apprentice Tab click Add Apprentice button T E Framework Status Reterence number Keyword Any Date of Birth from Select All DeSelect All Top Contact Us Date of Mirth tn J Show deleted Registration Cate from Users Grganization details ES Print view E Export all Registration Date ho Certification Date fram Certification Date to Days Elapsed Rejed Active NiNumber Forename Gumame DOB Status Framework aff AR123456G0 Jonathan Hanif 5 10 1993 Certificate printed Retail FRO1328E fit ag BAFA Usman Ali Alli 70 03 1993 Cerificate authorisec Engineering Manufarture Operatic Fid af AR1 3456C Darylsefg Watson 34 42 1994 Cerificate printed Engineering Manufacture Operai 47 aff ARIZA Sukhjinder Kerm 71 02 1995 Certificate authorisec Engineering Manufacture Operat 1 ag AR 23466 Craig Wright 07 02 1993 Certificate authorisec Engineering Manufacture Operai 1 ag ARAPS450 Mario Watson 04 07 1995 Cerificate authorisec Engineering Manufacture Operate a af AR123456GG Danny Pinel 14 41 1994 Certificate authorisec Retail FRO1328 71 aff MARSA ddl fiona pmp 17 09 1991 Pending certification Rus and Coach Engineering and PI ag AAA Martel Jorden Dhanda 12 09 1993 Certificate authorisec Bus and Coach Fngineering and I 1 ag AAA Micha
18. e to help Telephone 0844 573 2560 E mail ace fisss org Apprenticeship Certificates England
19. ename tumanme DJH Centre Status Framework ABIZ3456 Daniel Defoe 30 07 1983 Qualifications Entered HZ111111A BWE Upload 1 01 01 1460 Qualiicaliona Entered MZ111111A Bulk Upload 1 01 01 1460 Qualificazione Entre MZ111111A Bulk Upload 1 07 07 1960 Qualificationa Entered Vie Apprentices Acid Apprentice Fditing Apprentice Apprentice Dean Yates Centre Test Centre 1 System Number ACECOO6B6 Ihis record is cunenily read only as Mrs boing edited by Masana lkeshima locked since 08 22am m2 Apprentice Status Details Stalus Pending certification Request rejected status History Entered Alison Bucknell Test Centre 1 Apprentice uploaded batch process 8 2012 09 26 16 01 48 Pending certification Alison Bucknell Test Centre 1 Apprentice status changed successfully Losi D Days Elapsed Mes Locked Afdministrator 2012 09 26 2012 09 26 2012 09 27 2012 09 27 APPRENTICES HOW TO 4 10 VIEW AWAITING CERTIFICATION also referred to as Pending Certification The Awaiting Certification Tab allows you to view all of the Apprentices that are awaiting certification The number in brackets on the tab indicates the number of Apprentices that are currently in this category e You will be able to see how many days have elapsed since submission in line with the 10 day turnaround 4 11 VIEW PAYMENT PENDING This tab is NOT used by all Bodies e The number in brackets on the tab indicate
20. ification CO Payment Pending 0 Cenlificale Apuraw ed 0 Frame View Users rm ss Add USER Full name Emall Login Password Repeal Password REMEMBER Please note only admin logins can add and amend User details 3 ADMINISTRATION HOW TO BACK TO CONTENTS 3 2 DISABLE USER ACCOUNTS 2 Apprenticeships The Certification Body Administration User 2 can disable accounts on the system By Centres Appronticas Rejected 2 Awaiting Cortification 32 Payment Pending 2 Certificate Approwed 30 Frameworks Helpdesk Logout disabling the account it will mean that the View Users record of previous work is kept but the User will no longer have access to the system If the Delele SelectAll DeSelect all Certification Body Admin User details need IO Full Name Username User Role Cody Email Last Visit 1404 Ali Teaser body acii Caslle lashes ong uk 2013 05 74 15 15 7A to be amended you will need to contact 1499 homersimpson homer123 body user Castle homer hotmail com 2012 10 30 14 04 44 1510 Stephane Paille justforthehalibu body user Castle info cheese org 2012 10 30 140433 ACE Support Team jimooon4 jimatna body user Castle intog test com Telephone 0844 573 2560 a 15 m MM 4 Page 1 off RM Displaying 1104 of 4 items E mail ace fisss or Contact Us Users Organisation details e To disable an account double click on the User to open the record e Click on the drop down arrow
21. isation details APPRENTICES HOW TO 4 8 MANAGE APPRENTICES AWAITING CERTIFICATION The system prevents two users editing an apprentice s record at the same time This will appaer as being Locked The second user to open the record will be presented with a read only view You can see who has the record open under the apprentice tab If that person is unavailable then please contact the ACE Support Team to unlock the record 4 9 CHECKING EVIDENCE amp CHANGING THE STATUS If there are queries raised by either the Centre or Certification Body regarding certain pieces of evidence FISSS have the final say FISSS will look at the evidence on the system and if accepted will add a note under the individual evidence to provide clarity on why the evidence has been accepted and this will be locked so that the Centre is unable to amend the evidence once accepted This could happen prior to the Certification Body reviewing the evidence but you will be able to see the comment added by the FISSS 20 BACK TO CONTENTS Y Apprenticeships n Mers Reece ii Cra 7 Parent Pond 1 Confine Arrow deren View Apprentices Cene Framemark Lotus Referente number Keyword Le Any Date of Birth tram Date of Birth to Registration Date tram Registration Date fo Certih nhon Date tram erthcahon Date ta Select All DoSclectAn Show deleted sp Printview 4 Expon all Acted MI Number For
22. o or NI No 14 BACK TO CONTENTS Y Apprenticeships 2 View Appendice Adel Apprentice Fulk Lipice Keyword Date of Birth Registration Date Certification Date When you have set your required search criteria click the Search Button Or click the Magnifying Glass to reveal the Find option The drop down menu allows you to search by Surname Forename NI Number Once you have entered your search criteria you must then press the enter key to initiate the search To navigate between pages you can use the blue arrow keys or type in the white box area to specify a page The Displaying information text shows how many items there are in total and what page is showing 63 SelectAll DeSelect All 4 Show deleted e amp Printview Cxportall Framework Status Heference number Keyword be Da of Berth from Date of Birth to Registration Date from Registration Date to Certification Date from Certification Date to 2 Outbox Days Elapsed Heject NiNumber Forename Sumame DUE Status Framework J6 66 68993 joanne smith 10 10 1992 Certificate printed Tester JK 1234565L Steve Simpson 20 01 1994 Entered Tester JK770055X matty campbell 15 10 1999 Certificate printed Tester JK 1234561 Slewe Simpson 20 01 1994 Finlered Tesler WMIZ2455H Jean Foster 10 10 1998 Entered lester AB123450C Jordan Barry 01 05 1993 Entered B123456C Lelih Leon Jaymes Wiltey 31 03 1893 Entered AD123456C
23. of a website wen browsers and proxies a system often used within organisations to manage all their users use a technique called Caching which takes a snapshot of the website and shows itto the user when they re visit it later This is beneficial for websites that dont often change however this can be a problem for our application as it will show for example an apprentice s old status thus causing issues Ifyou are unsure about this setting please speak to your IT department Whitelist IT YOU expenence any issues accessing our application you may need to ask your It Department to whitelist the wabsila address hitp acecerts co uk Far more information or to contact thie ACF Support Team please mall acemisss ong or call ORAA 573 2560 ma 2 OVERVIEW 6 BACK TO CONTENTS Once you have logged in to ACE you will see this home screen with the following options 1 Apprentices View Add or Bulk Upload K Apprenticeships apprentices search for and edit apprentice details 2 Logout 2 Rejected View and update apprentices for certification View Apprenticee Add Apprentice Hulk Upload 3 Awaiting Certification View and update apprentices awaiting certification a Framework Statue Reference number Keyword Any 4 Payment Pending di View and update which apprentice Date of Birth tram Date of Birth to Registration Date trom Registration Date to Certhcation Date tram Certihcation Date to certifi
24. p completion certificates for all the frameworks within their sectorial remit 1 LOGGING IN e Go to www acecerts co uk e Click on the Login Button which will take you to the login page Enter your Username and Password e Click the Login Button to enter e Please refer to the technical guidance to make sure your system meets the ACE system requirements Green ticks are confirmation your system is compatible Red denotes incompatibility Should you have any problems logging in with your username and password please contact the relevant Certification Body Alternatively please contact the ACE Support Team Telephone 0844 072 2560 E mail ace fisss org REMEMBER Please be aware that the Username and Password are both case sensitive Keep all passwords in a safe place and do not reveal them to anyone ACE follows the history of each Apprentice by tracking login details If additional user accounts need to be added then the Admin User will be able to set up accounts for colleagues to access the system Apprenticeship Certificates England 5 BACK TO CONTENTS S Apprenticeships The ACE online system is the place where apprentices 2 or learning providers employers acting on their behalf apply for their Apprenticeship certificates Your Computer Details Operating System Windows 7 Screen Size 1280x 1024 Browser Firefox 20 Javascripl Enabled w
25. s the number of Apprentices that are currently in this category e Where it is in use it shows the list of Apprentices that have had their uploaded evidence checked and approved and that everything is in order However payment for the certificate has not yet been received Until payment is received the Apprentice status will not be updated to Certificate Authorised enabling the certificate to be printed Please contact the Certifying Body for their payment process to find out if this tab is used 4 12 VIEW CERTIFICATE APPROVED The Certificate Approved Tab allows you to view all of the Apprentices that have been authorised for certification and waiting for their certificate to be printed The number in brackets on the tab indicates the number of Apprentices that are currently in this category Apprentis View Apprentices Outbox Regecled 1 Add Apprentice Ep Select Al DeSelect All Tec TRES E ESS SE G Ci i 4 HI Number ABIZ345600 AB123458C ABTZS4560 AL123456L ARTPS4500 JIGISBATA AB1234565G AUTZ34560 ARA FAC AB12346 C AB123456G AUTZI4560 AR41234500 AB123456C J5 9209 68 4 W 4 Forename Anees iran Lugman Abi Dean Halen Enatofer Howard daniel Harry Hasina Scan Michaci Ryan Bradley Luke Jack Susan Page 1 ofa Payment Fendimy CE Bulk Upload SUIT a ITE Simpson Bull uddin Jones Yates Smith Noname Hrookes aes Singh Siema Wareham Diedrick Juke
26. tices to print up to maximum of 100 Select Print View to print the list view of the selected number of Apprentices Select the Export All button to export the apprentices listed on screen This will open as an Excel spread sheet REMEMBER We recommend that you limit the list for printing or exporting to 100 apprentices as anymore may slow the system down 18 BACK TO CONTENTS Y Apprenticeships E x A j j View Apprentices Add Apprentice Bulk Upload Framework Slalus Reference number Keywurd Any r Date of Birth from Date of Birth to Registration Date from Registration Date ta Certification Date from Certhestion Date to SelectAll DeSelectAl Show deleted eS amp Printview Export all Days Elapsed Reject ACIVE NI Number Forename Sumame Status Framework aff AH RR BR YI SO joanne smith 15 1 97 Cerimcate printed lester of JI 1234 56L Steve Simpson 20 01 1994 Entered Tester aff JIK77T8855X matty campbell 15 10 1993 Certificate printed Tester of JK 1234 56L Steve Simpson 20 01 1994 Entered Tester af WMI23456H Jean Foster 10 10 1998 Entered Tester af AB123456C Zara 17 09 1994 Entered 0 12 199 Entered af AH12445h Aaron James Hennett af AD123456C Jordan Garry 01 05 1993 Cntered aff AB123456C Jordan Leigh Horton 19 10 1994 Entered ad AB123456C Leilh Leon Jaymes Willey 31 03 1993 Entered o 15 H 4 Top Contact Ue Users Organisation details
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