Two-Way SMS User Manual and Instructor Guide
Contents
1. Two Way SMS User WElalerieclare Instructor Guide Instructor Manual Detailed User guide for Instructors using the Connect Learn Two Way SMS application Dayna Ardito Blackboard Connect Sep 21 12 Table of Contents ieee i a 1 Fat ot eie A E Ee Ee EEE Er ere eer ree 1 AP gerliaelcs Waite or eo re ee ee re eee eee 2 GNA cc een ene one ee 2 How to use Two Way SMS eenen en are eee ere ee eee eee en eee ee ee ee re ee ee 2 6019100 c AEE E EEEE A EE EE A A E E A EE 4 OUDOT E EAE A AE A EA EE 10 LES O SEE 10 OE E eee 14 Message Delivery Details arcsascesasesasesasenasesesenesemesenesemenemeaemeniemeniemeniemecemacemecemenemanemenemenemanemensenneenenenenenenenenes 15 E E 16 POU e E Error Bookmark not defined instructor verses Gatekeeper eee sost rte poen nbe iont te sor ntepa ba npete tn ite hste paba itep osto tet Eh 21 Mana TEONE a A A ero 21 Introduction Connect for Learn Two way SMS allows instructors and students to connect via text messaging for all kinds of essential functions Course evaluations notifications and direct communication are just some of the options involved within this application Instructors will be better able to send updated information to students promptly through the Two way SMS web interface to students mobile device Prerequisites In order to use this application a System Admin must install the building block and make it available to selected courses After the install is complete the2. Number of characters 0 Number of messages 0 The Instructor enters the new script in the textbox If the new message is one that the Instructor wishes to receive a reply from that Instructor must make sure to use a keyword that is associated with said Instructor Edit Script Number of characters 62 Number of messages 1 Sign up for extra credit this week Reply with keyword SCIENCE Above the text the Instructor will see a character and message counter If the Instructor has more than 160 characters within the textbox the script will go from one text message to two Edit Script Number of characters 165 Number of messages 2 Sign up for extra credit in marine biology this week Professor Jones will match up all students requesting extra credit with lab partners Reply with keyword MARINE Blackboard Page 17 From here the Instructor can edit the text more choose to accept the script or cancel it Until the Instructor has saved or canceled the script they are still free to continue to edit the contents of the textbox To save the script the Instructor hits the Save Script button To cancel the script the Instructor hits the Back button If the Instructor chooses to go back to the Script page without saving the script that script will not be available and will not display in the list of existing scripts Once the Instructor has saved the script it will display in the list of existing scri
3. gpreece txttools co uk ihudson txttools co uk jim til blackboard com Figure 2 Check All recipients Student Student Instructor Instructor Student Instructor Student Student Student Save and Return Student Student Instructor Instructor Student Instructor Student Student Student Save and Return Page 5 E Mauro Brad brad mauro blackboard com Student T Meier Andrea Student E Mintz Melissa melissa mintz blackboard com Instructor E Ryan Martyn martyn ryan blackboard com Instructor E Sowders Travis Student E Stinson Beth beth stinson blackboard com Instructor E student greg gpreece txttools co uk Student E student simon ihudson txttools co uk Student E Till Jim jim tll blackboard com Student Check All Uncheck All Save and Return Figure 3 Uncheck All recipients The number of selected recipients will display in the upper left hand corner Select Recipients lt lt lt iito i ofi rows gt gt gt Results per page gt LAIL r E miil Rale Mauro Brad brad mauro blackboard com Student Meter Andrea Student i Mintz Melissa melissa mintz iblackboard com Instructor x Ryan Martyn martyn ryangiblackboard com Instructor Once the Instructor has chosen which students are to receive the message they then hit Save and Return to go back to the Compose page Save and Return Upon returning to the Compose page the Instructor will once again see the number of selected recipient
4. keywords can Sep 17 2012 4 43 is bpene eae 447791031148 Hudson lan gt Melissa ok anything in particular on anatomy ohana 8422 Teacher 17 2012 8 04 Figure 6 Inbox Sort From Read From Delivery Date a Eurohist201 what should we bring for the field trip w es ee Melissa 13107708277 SEEN Melissa do get partial credit for wrong answers 14154251621 aa TA SE AS 18189138288 Engineer Sep 18 2012 6 45 Eag melissa do you need me to attend Bing AM Figure 7 Inbox Sort Message Text Blackboard Page 11 As with the Outbox an Instructor can select and delete one or more of all of the messages listed in the Inbox The same functionality applies an Instructor can manually check off the checkboxes next to the messages they wish to delete or they can choose the Check All button and have all messages chosen for deletion If the delete action is not desired the Instructor can elect to unselect them all by choosing the Uncheck All button Ch ck AJl Uncheck All Delete checked scheduled messages Pagination also exists in the Inbox allowing the Instructor to scroll page by page to view all messages recorded in the Inbox This is accomplished by both a scroll option going page by page or a group system grouping sections of messages together example 1 15 or 16 30 1 15 16 23 Page 1 of 2 A total count of all messages will display at the bottom of the page Total tems 23 An envelope icon wi
5. Instructor account will then return with a reply to the same Instructor account example A math Instructor send message to the enrolled students with reply with keyword MATH a student receiving the text then sends a message back to the Instructor s assigned number making sure to include the keyword MATH When an Instructor sends a message they must specify the keyword clearly so that the recipients will know which keyword to use in the reply v Keywords cannot be directly followed by punctuation Keywords must be followed by a space Keywords are not case sensitive Keywords cannot contain special characters XL NNN Keywords must be limited in number of characters and cannot exceed the length of the text How to use Two Way SMS After the Two Way SMS building block has been installed by the Learn System Admin an Instructor must then enter into a course example Biology that they are associated with from the My Institution or Course tab on the top navigation to begin using the application Sackboerd Page 2 My Institution Courses Community services System Admin Personalize Page Ty My Courses Courses where you are Instructor bbtestcourse F I I I I I I I v Biology Biology 101 session 1 Chemistry Gatekeeper Courses where you are Student Chemistry 201 Once a course has been selected the Instructor then goes to the Home page for the chosen course then into the Control Panel where they will fin
6. Selecting a future date time for scheduling a message allows the Instructor to send the message at a different date or time The Instructor chooses the Schedule for radio button and clicks on the date time field to the right This brings the Instructor to a pop up window in which they can select what month day and time they wish to have the message post September 2012 O Su Mo Tu We Th Fr Send Now 9 10 21 22 23 24 45 Schedule for 09 21 2012 17 39 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Time 17 39 Hour Minute Now Done A Send Now Schedule for 09 21 2012 17 39 Dackboor Page 8 The Instructor cannot select a date or time prior to the current date and time An error will appear alerting the Instructor that they must pick a date time following the current date time Send Now Schedule for 99 09 2012 13 37 The message s scheduled delivery time ts in the past The Instructor can forward the Calendar app to a different month 1 November 2012 r Su Mo Tu We Th Fr Sa 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Time 12 34 Hour Minute Done The Instructor can move the Hour and Minute app to pick a different time Time 05 3 Poe ns Hour Minute Once preferred time and date have been designated the Instructor hits the Done button which takes them back to the Compose screen There the Instructor hits t
7. System Admin must then purchase a package of message credits to be distributed to authorized users Once installed software updates for this application will be available to the Institution Additional set up procedures will not be required once the initial installation of the Two Way SMS has been implemented Biackboara Page 1 Terminology Roles e System Admin Admin Highest level of User for the institution super user This User can install the building block and set up other Users within the application e Gatekeeper Typically department heads this is a manager role that controls the flow of message credits the parent to the subsidiary to subsequent Instructor User accounts thus allowing the Instructor the ability to send messages to students enrolled within courses associated with that Instructor e Instructors This is a role for teachers who use the Two way SMS application for communication with students students are grouped per course The Instructor role is always tied to a specific course and the Instructor can only send messages to students registered within that course Keywords Keywords are limited character words that a System Admin needs to create and associate with an Instructor account Once assigned to an account the Instructor will then send out messages with the specific keyword that will be assigned to the dedicated number of that Instructor account The keyword ensures that messages sent from one
8. an Instructor can select and delete one or more of the Scripts itemized within the existing script listing The same functionality that appears in the Inbox and Outbox is applicable here as well an Instructor can manually check off the checkboxes next to the scripts they wish to delete or they can choose the Check All button and have all scripts including those packaged within the application selected for deletion If deletion of one or all the scripts is not desired the Instructor can vote to unselect them all by choosing the Uncheck All button Check AJl Uncheck All Delete checked scheduled messages As with other pages within the Two way SMS application the Scripts tab contains pagination and an item count as well This enables the Instructor to scroll each page in order to view the messages detailed in the Scripts tab with a page by page scroll feature set Total items 44 Page 1 of 2 General Throughout the application Help icons are available a Clicking on the Help icon opens a window explaining the various functions of each section This pop up window can be closed via the x to right of the screen All sections have this feature available View pre defined message scripts x View your pre defined message scripts These scripts will be made available to you when composing messages Click a script to make further edits Click Create new Script to generate a new one Blackboard Page 20 Instruc
9. an then pick which recipients will be receiving this message Select Recipients lt lt lt 1toi0ofi9rows gt gt gt Results per page 10 Name td E mail Role E academic dawe ihudson txttools co uk Student E Academic Jennie ian hudson blackboard com Instructor T Administrator Blackboard ihudson txttools co uk Instructor E Chadwell John john chadwell blackboard com Student E Charroux Carl carl charroux blackboard com Student E Chen Bing bing chen blackboard com Student Biackbora Page 4 The Instructor can choose one or more recipients or choose them all by selecting the Check All feature The Instructor can also Uncheck All selected recipients if desired SE OF OFF A A A m A Mauro Brad Meier Andrea Mintz Melissa Ryan Martyn Sowders Travis Stinson Beth student greg student simon Till Jim Check All Uncheck All SE A A A EE EE A m Mauro Brad Meier Andrea Mintz Melissa Ryan Martyn Sowders Travis Stinson Beth student greg student simon Till Jim Check All Uncheck All Blackboard brad mauro blackboard com melissa mintz blackboard com martyn ryan blackboard com beth stinson blackboard com gpreece txttools co uk ihudson txttools co uk jim till blackboard com Figure 1 Manually selecting recipients brad mauro blackboard com melissa mintz blackboard com martyn ryan blackboard com beth stinson blackboard com
10. ble and will not be sent Inbox The Inbox is where all incoming messages to the Instructor are stored The messages are sorted by default from newest to oldest by the Delivery Date but messages can be sorted from oldest to newest via the Delivery Date sort or a sort can be made of the From field as well as the Message Text field All sorting is achieved when the Instructor clicks on the field she he wishes to sort and clicking on the arrow icon located to the right of the text field Backboard Page 10 Inbox messages lt Pagelof1 gt gt Read Message Text From Delivery Date Welcome to your inbox Messages that start with your assigned keywords can Sep 17 2012 4 43 a viru hie 447791031148 Hudson lan Syr a Melissa hello Dr Mintz look forward to attending your class See you on 18189138288 Engineer Sep 17 2012 5 06 Friday Bing PM Melissa thx loll forward to taking class 14154251621 SP1 an2 523 PM oe 19084518422 Teacher Sep 17 2012 8 04 m Ea Melissa ok anything in particular on anatomy Melissa PM 19084518422 Teacher Sep 18 2012 5 28 i 1 M4 Melissa thanks Melissa AM Figure 4 Inbox Read Message Text From r Melissa 13107708277 es l 18189138288 Engineer Sep 20 2012 1 08 a Melissa got it Bing PM r Eurohist201 what should we bring for the field trip a rane Figure 5 Inbox Sort Delivery Date Welcome to your inbox Messages that start with your assigned
11. d the Course Tools section Expand this section and scroll to Send Two Way SMS application Once done the Instructor is taken into the Two Way SMS application My Institution Courses Community Services System Admin Personalize Page Ai Control Panel gt Content Collection My Courses w Course Tools Announcements Blackboard Scholar Blogs Collaboration Biology 101 session 1 Contacts Course Calendar Chemistry Gatekeeper Discussion Board Courses where you are Student Glossary Chemistry 201 Goals Journals Lecture Capture McGraw Hill Higher Education Messages Professor Notification Tool Send Email Send Two Way SMS Tasks Tests Survey Send Two Way SMS Blackboard P a g e 3 The Instructor will go directly to their Inbox once they have entered the Two Way SMS application From there the Instructor can traverse to the specific tabs in the navigation bar to access all the features of the application Course gt Inbox Messages Compose Inbox Outbox Sent Scripts About Compose An Instructor can create a message by coming to the Compose page The first step an Instructor must do is to select the recipients she he wishes to send to 1 Select recipients Browse Uta The Instructor must hit the Browse button in order to choose the recipients for the message Browse 7 Once they have hit the Browse button a new window will open with all the recipients associated with the course The Instructor c
12. ement Allocate Message Credits To Users User Management this page allows the Gatekeeper to associate subsidiary accounts to specific courses 1 Instructors and Gatekeepers Click here to associate instructors with gatekeeper accounts By expanding the icon the Gatekeeper can enter into the User Management page and begin the selection of Users to particular courses The Gatekeeper account available will appear in the first section of the User Management section Backboard Page 21 1 Select gatekeeper danegatekeeper From there the Gatekeeper will move on to selecting the course 2 Select from course catalog Search Course ID Contains and date created Before v Date 09 24 2012 A course can be searched via ID or Name Search Course ID Course ID Course Name The Name or ID must not be blank must start with be equal to or contain the following information which is typed into the text field by the Gatekeeper Contains Contains Equal to Starts with Not blank bio The search can also include a creation date of before or after a specific date chosen by the Gatekeeper The Date field will automatically default to the current date and date created Before Date 09 24 2012 After Blackboard Page 22 This brings up all available courses The Gatekeeper is then able to select which course she he wishes to a
13. essage has been sent No errors or handset delivery confirmation received Message delivery confirmed as received by the mobile phone Message delivery blocked due to recipient opt out Back The Back button will take the Instructor back to the Sent page Delivery information for each message is only available through the Sent page Scripts This section allows the Instructor to either use one of the preexisting scripts or to create a new one Basic canned scripts will be packaged within the Two way SMS application but Users will be able to create and save their own Once a new script has been created it will then become part of the list of current scripts that are available to all Instructors within that intuition Scripts 2 Create New Script My Scripts click on script to edit lt Pagelof2 gt gt Need to discuss your performance Reply with insert keyword to book a time during office hours insert dates times Class cancelled today Bring questions concerns to office hours insert dates and times For campus map reply with keyword MAPS New class material available Quiz on material today Grades posted Sckboud Page 16 Create New Script To create a new script the Instructor selects the Create New Script button Create New Script This opens a new page with a textbox that allows the Instructor to create a free form text message Edit Script
14. essage with melissa to reply back to me 5 04 PM Iverson Hi this is Dr Melissa Mintz and welcome to Biology 101 session 2 This is a test message Please Sep 17 2012 Dane start your text message with melissa to reply back to me 5 04 PM Figure 10 Sent Sort Sent Time Pagination occurs within the Sent tab as well This enables the Instructor to scroll each page in order to view the messages detailed in the Sent tab This is accomplished by both a scroll option going page by page or a group system grouping sections of messages together example 1 15 or 16 27 The Sent tab also displays at the bottom of the page how many items are listed within Total items 27 1 15 16 27 lt Pagelof2 gt gt Message Delivery Details This is a static page that describes the condition of the message Whether a message has failed succeeded or has acquired errors the description on this page will alert the Instructor as to the progress of the message Also listed herein are static fields for Recipient Message Content Last Update sent time and Delivery status A color coded legend with the status details is present at the bottom of the page Backboor Page 15 Message delivery details lt Pagelofi gt gt Recipient Message Content Last Update Delivery Status Chen Bing Grades posted Sep 20 2012 10 53 PM O Total items 1 lt Pagelofl gt Message delivery has failed and will not be delivered to the mobile phone M
15. he Submit button to complete the process This will place the message in the Outbox where the Instructor is able to view this and all other scheduled outgoing messages Done The Instructor is also able to cancel the process via a Cancel button located next to the Submit button Blackboard Page 9 Outbox The Outbox is where all scheduled messages are stored An Instructor can see the details of the message such as Recipient Message Text Source and Send time 1 Outbox Page 1 of 2 amp enor Helo students please be sure to attend class on time Blackboardit Chen Bing Helo students please be sure to attend class on time Blackboardtxt ae iverson Dane Hello students please be sure to attend class on time Glackboardi snipes Mauro Brad Helio students please be sure to attend class on time Blackboardixt Soe ese The Outbox will show the total number of messages stored as well as offering the Instructor the ability to see messages across several pages if that many messages are available for scheduling Total items 23 1 15 16 23 lt lt Pagelof2 gt gt Check All Uncheck All Delete checked scheduled messages Also included on this page is the option for the Instructor to select particular message for deletion An Instructor can select one or more manually or choose the Check All feature An Instructor can also Uncheck All checked messages Once deleted a message will no longer be availa
16. he chosen account the Gatekeeper must hit the Add Credits button The selected account will then reflex the added credits in the display 7 jchadwell 100 The Message Credit Management page will display not only the list of associate accounts but also the Credit Amount available The page will refresh every 15 seconds showing the Gatekeeper the current balance the allocated balance and how many credits are left to allocate Credit amount Balance updates every 15 seconds Your current gatekeeper message credit balance 1491 Allocated message credits balance 1554 Message credits left to allocate 0 For specific Instructor accounts the individual balance can be viewed on the Compose page on the top right Message Credit Balance Scheduled Total 0 Credit Balance 1491 Available Credit 1491 Biaon Page 25
17. ipients They are only allowed to reply to the sender of that exact message If they unselect the original recipient they will not be able to choose another Once the Instructor has established that this is the recipient they want to send to they return to the Compose page and follow the same instructions as they would when creating a new message The Instructor can either choose a script from the list of preexisting scripts in the Choose a message script dropdown or they can create a free form message in the textbox Browse ieee 2 Select a script or create a new message Choose a message script a Free form message as a reply to sender Please reply to this message with the keyword MICE Number of characters 9 Number of messages 1 Characters per message 160 From here the Instructor has the same choice of sending the message straightaway or scheduling the message to go out on a later date 3 Date amp Time Send Now Schedule for 99 21 2012 12 29 sackboed Page 13 The process can be completed with the Instructor clicking on the Submit button or by withdrawing the message by clicking on the Cancel button Ca Lass Submit By tendering the reply the Instructor will once again be taken to the Outbox Sent The Sent tab has an itemized list of all the messages that have been sent by the Instructor The display shows Recipient Message Text and Sent Time Compose Inbox Outbox Sent Scrip
18. ll alert the Instructor as to whether or not the message has been read Eurohist201 what should we bring for the field trip i Melissa E4 Melissa do get partial credit for wrong answers E melissa do you need me to attend Clicking on any part of the message the Message Text hyperlink the From hyperlink or the Delivery Date hyperlink will take the Instructor to the Message Details From here the Instructor will be able to view all details of the message They will also have the option of going back to the Inbox or replying to the message Message detail 2 Page 1 of 1 Delive 14154251621 unknown Sep 18 2012 9 15 AM Melissa do get partial credit for wrong answers Total items 1 Page 1 of 1 Blackboard Page 12 To reply to the message the Instructor will hit the Reply button This takes the Instructor to the Compose page where the sender is now saved as the recipient To confirm this the Instructor then clicks on the Browse feature and opens the window showing the details of the recipient The Instructor can hit Save and Return click on the x to the right of the window or unselect the recipient if desired Unselecting the recipient will change the number of recipient to zero Select Recipients x 1 selected v Engineer Bing bing chen blackboard com Student Check All Uncheck All Save and Return Browse iiecmeace When replying to a message the Instructor cannot choose more rec
19. ng the corresponding checkboxes the Gatekeeper can select an Instructor account that will either receive message credits or have a reduction in message credits w oligate 1491 To remove or revoke message credits the Gatekeeper picks one of the listed accounts The Gatekeeper then toggles the Revoke radio button under the Select Action section Select action Allocate or revoke message credits Allocate Revoke From there the Gatekeeper will be able to enter the amount of credit reduction requested in the Credit Value textbox Credit value 1000 Once the amount has been entered the Gatekeeper hit the Revoke button to have the designated credits removed from the specified account 7 oligate 491 The same process is true for the distribution of credits The Gatekeeper can select an Instructor account that will receive message credits by checking the corresponding checkbox next to the name of the Instructor designated to get message credits Ei jchadwell 0 The Gatekeeper then toggles the Allocate radio button under the Select Action section Allocate or revoke message credits Allocate Revoke The Gatekeeper will then enter the amount of credits allocated to the selected account in the Credit Value textbox Then hit the Add Credit button to complete the distribution process Credit value 100 Blacka Page 24 Add Credits To complete the process and give the requested credit amount to t
20. pared to discuss it im class on Wednesday Stat reply wath ANIMAL if you can make it Ave you sealable to revwew your human anaiomy paper Start reply with HUMAN Please come to class prepared for tomorrow s open book botany exam with a 1 sided 85x11 page of notes Start reply PLANT Hella students please be sure to attend class on time Any final questions b today s exam Start reply wath BOTIA Reply with keyword KEYWORD E you would like me to wite a reference letter for yo Once a script has been selected the textbox will auto populate with the specific message of that script 2 Select a script or create a new message Choose a message script Reply with keyword SCIENCE Number of characters 26 Number of messages 1 Characters per message 160 Blackboard P a g e 7 If the Instructor does not wish to use a script they can type in a message in the textbox Choose a message script X EJ Flease contact instructor regarding performance Reply with keyword PSYCH101 Number of characters 6 Number of messages 1 Characters per message 160 After the Instructor has chosen her his message they now can select a time and date to send The options are to send the message as soon as it has been created or to schedule a date time in the future 3 Date amp Time Send Now A Schedule for 09 24 2012 17 39 Selecting the Send Now option will send the message out immediately after hitting the Submit button
21. pts and can be used again or edited if the Instructor requires it EO Sign up for extra credit this week Reply with keyword SCIENCE I Class cancelled today Bring questions concerns to office hours insert dates and times E Quiz on material today Edit Script To edit a script the Instructor clicks on the hyperlink to any of the existing scripts and is taken to the Edit Script page This is similar to creating a new script however the text is already present for the selected script will appear in the textbox Quiz on material today Page 18 Blackboard Edit Script Number of characters 0 Number of messages 0 Quiz on material today The Instructor can edit the material and save the script to preserve the edited version Edit Script Number of characters 35 Number of messages 1 Quiz on chapters 15 thru 18 today The edited version of the script will display in the list of scripts available Create New Script My Scripts click on script to edit Quiz on chapters 15 thru 18 today lt P Sign up for extra credit this week Reply with keyword SCIENCE G g Gl Class cancelled today Bring questions concerns to office hours insert dates and times Gl For updated weather alerts text keyword TWC E For campus map reply with keyword MAPS E New class material available E Grades posted Blackboard P a g e 19 As with the other sections of the Two way SMS application
22. s in the left hand corner The Instructor will now move to the second section of the Compose page either picking a preexisting script or using the textbox to create a free form message herrea Page 6 1 Select recipients Browse 3 selected 2 Select a script or create a new message Choose a message script a Number of characters 0 Number of messages 0 Characters per message 160 Counters at the bottom of the textbox allow the Instructor to view how many characters they are using After 160 characters the message will get broken up from one text to two If the Instructor decides to use a script they will see a dropdown of all the existing scripts available to them by selecting the Choose a message script option 2 Select a script or create a new message Choose a message script E Chose message sonpt this i a tesi for template Reply wih ANIMAL if you want to participate Testing character Ws for template Please prepare for today s expenment before you come to class woth your lab partner Start reply wih ANIMAL if you have questions I would like to discuss your perfonmance on the human anatomy chapter quiz Can you make it to office hours this week Start reply HUMAN Office hours are Mon 10 2pm and Thurs 1 3pm Please see me at these times with any outstanding questions of to discuss your grade Class i cancelled today Download the homework Attend tonight s lecture at the Museum of Natural History and be pre
23. ssociate Instructors with Biology The Gatekeeper then moves on to section 4 of the User Management page Within each course there are Instructors that are enabled or disabled for the precise course The Gatekeeper can arrange those Instructors to be either activated or deactivated bmauro melissateacher Move gt Move All gt gt Move Move All lt lt Enable user on all their courses F Associate Users Move from left to right Disassociate User Move from right to left Disassociating users will delete their unused credit balance Scheduled messages will fail until the user ts re associated with a gatekeeper and assigned message credits Instructors cannot be completely removed from the course only enabled or disabled from using the Two way SMS application The arrangement of Instructors is at the discretion of the Gatekeeper Saving the changes made is automatic all the Gatekeeper must do is return to the Management tab in the top navigation Message Credit Management this page is where the Gatekeeper will allocate or revoke message credits per Instructor After purchasing a package of message credits it is up to the Gatekeeper to distribute them to the associated Instructor accounts The Gatekeeper will see the list of associated Instructors with their message credit balances available bingteacher 25 jchadwell 0 melissateacher 15 oligate 1491 E oliteacher 23 Biackoar Page 23 By checki
24. tor verses Gatekeeper The Instructor and Gatekeeper roles are slightly different in functionality Both roles are able to do all of the above actions within the Two way SMS application But an Instructor account is not able to view or access the Management tab This tab is only available to the other two roles System Admins and Gatekeepers within the Two way SMS application Therefore the Instructors are not able to observe this tab in the top navigation bar since it is hidden to this account type However a Gatekeeper role is able to view and access the Management tab A Gatekeeper account has a specific function being able to allocate Message Credits to other accounts and associate specific accounts to selected courses Gatekeeper accounts Because of this the Gatekeeper role is able to employ the use of some functionality within the Management tab Since Gatekeeper accounts can also function as Instructors this will be dependent on the institution an overview of the Management tab is necessitated Management The Management page is not viewed by Instructor roles however Gatekeepers who can sometimes function as Instructors will be able to see and utilize the Management tab The two areas within Management that the Gatekeeper is able to use are the User Management page and the Message Credit Management page User Management Enable Disable Users for each Blackboard course Associate users to ConnectTxt accounts Message Credit Manag
25. ts About Sent Messages lt Pagelof2 gt gt Recipients Message Text Sent Time Engineer Bing Grades posted Sep 21 2012 12 58 PM Engineer Bing Hi testing Sep 20 2012 1 35 PM Engineer Bing hi Sep 20 2012 1 10 PM All those fields can be sorted via clicking on the field and selecting the arrow icon to sort in specific order Recipients Message Text Sent Time English S Sep 18 2012 Melissa 6 42 AM English Hi this is Dr Melissa Mintz and welcome to Biology 101 session 2 This is a test message Please Sep 17 2012 Melissa start your text message with melissa to reply back to me 5 04 PM instructor Yes I look forward to seeing you this Friday Remember to purchase the text book online to Sep 17 2012 bing save a few dollars end of test message 5 10 PM Figure 8 Sent Sort Recipients Blackboard Page 14 Recipients Message Text Sent Time Engineer Sep 21 2012 Bing Grades posted 12 58 PM Mintz Sep 18 2012 Melissa en poetet 5 27 AM Engineer f sep 20 2012 Bing Lad 1 35 PM Figure 9 Sent Sort Message Text Recipients Message Text Sent Time Chen Bin Hi this is Dr Melissa Mintz and welcome to Biology 101 session 2 This is a test message Please Sep 17 2012 i g start your text message with melissa to reply back to me 5 04 PM English Hi this is Dr Melissa Mintz and welcome to Biology 101 session 2 This is a test message Please Sep 17 2012 Melissa start your text m
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