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PC23 and PC43 Desktop Printer User Manual

1. 5 Disconnect the cable from the printhead and remove the printhead from the printer 118 PC23 and PC43 Desktop Printer User Manual Chapter 6 Maintain the Printer Warning Do not touch the printhead surface area 6 Connect the ribbon cable to the new printhead 7 Slide the printhead into the holders in the print mechanism 8 Press the printhead onto the locator pins in the mechanism 9 Tilt the printhead up into the printer lid and press it into place When the printhead is in the correct position the printhead latches snap into place on the sides of the printhead 10 For a thermal transfer printer install che ribbon 11 Close the printer lid until it snaps shut 12 Print a test label Clean the Platen Roller Follow this procedure to remove clean and replace the platen roller as part of standard maintenance for the printer Intermec recommends that you check the platen roller for debris and clean it each time you replace media 1 Turn the printer off and disconnect the power cord 2 Pull one or both of the printer latches toward the front of the printer and lift the printer lid 3 Remove the installed media PC23 and PC43 Desktop Printer User Manual 119 Chapter 6 Maintain the Printer 4 Press the roller latches apart and tilt them up 5 Pull the latches up to remove the platen roller from the printer PC23 and PC43 Desktop Printer User Manual 120 Chapter 6 Maintain th
2. Select Cancel to abandon your changes and remain on the current screen PC23 and PC43 Desktop Printer User Manual 13 Chapter 1 About the Printers 14 About the Onscreen Keypads When you are changing settings you may need to use the alphanumeric or numeric keypads on the screen Password aeons Bile lalels fan titi m nfolpfalr s E lulv w x v zjo E o MEE Alphanumeric Keypad Alphabetic Characters Password A Bz s 4 s 6 7 8 9 0 BDPPPERERI FEBRPUB o MEE Alphanumeric Keypad Numeric Characters and Punctuation Password Numeric Keypad PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers For either keypad Press v or gt to select a character and then press m to enter that character e Press to delete the last character you entered For the alphanumeric keypad only Select 123 or ABC and then press fll to toggle between the alphabetic and numeric keys Inthe alphabetic keypad select C3 and then press ffl to toggle between uppercase and lowercase letters Inthe numeric keypad select B and then press fll to toggle between shifted and unshifted key characters For example do this to toggle between and in the numeric keypad When you are finished typing characters press to return to the list of items About the Printer Wizards The printer firmware includes several wizards you can use to quickly set up printing a
3. IPSEC IKEv2 over IPv6 e SSH 128 PC23 and PC43 Desktop Printer User Manual Universal Font Scaling Technology and Standard Latin Fonts Monotype Century Schoolbook CG Times CG Times Bold Letter Gothic Andale Mono WGL4 Andale Mono Bold WGL4 Univers 55 Univers Bold 65 Univers Condensed Bold Univers Extra Condensed OCR A OCR B Supported Font Types TrueType OpenType Bitmap Localization Fonts Simplified Chinese optional Traditional Chinese optional Cyrillic Korean Optional Latin Greek Turkish Hebrew Arabic Baltic Baltic Rim Vietnamese Thai PC23 and PC43 Desktop Printer User Manual Appendix A Specifications 129 Appendix A Specifications Supported Graphic File Types Supports 1 bit color depth black and white only e PCX PNG GIF BMP Drivers Supportfor Microsoft Windows XP Vista Windows 7 Server 2003 and Server 2008 Supports 32 bit and 64 bit editions Supported Bar Code Symbologies 1D bar code symbologies e Codabar e Code 11 e Code 39 Code 39 full ASCII e Code 39 with checksum Code 93 Code 128 Code 128 Subset A e Code 128 Subset B Code 128 Subset C Code 128 UCC e DUN 14 16 EAN e EAN 8 e EAN 13 130 PC23 and PC43 Desktop Printer User Manual Appendix A Specifications e EAN 128 e EAN 128 subset A EAN 128 Subset B EAN 128 Subset C e
4. 2 Press B A list of basic printer or connection information appears Printer Configuration Number No 0000010101010101010101072 Printer Serial Number 0000000411 Product Name PC43t Firmware Version 3 Press v or to scroll through the list Optional Press or to view information for one of the other icons 4 Press or to return to the Ready screen PC23 and PC43 Desktop Printer User Manual 11 Chapter 1 About the Printers About the Main Menu In the printer Ready screen press to view the Main Menu f Programs amp Settings LLE Tools Wizards Press v and to highlight Main Menu items and then press e to select chat item Select Programs to see a list of programs installed on the printer This list includes utility programs provided by Intermec as part of the printer firmware and programs you have installed on the printer The Programs item appears in the Main Menu only if the printer is using Fingerprint or Direct Protocol as the command language Select Settings to view and change printer settings Select Tools to print test labels manage a connected USB storage device restore printer default settings or save and load printer profiles Select Wizards to see a list of wizards that help you configure printing or communication settings or calibrate the media sensors need to exit the Main Menu and return to the Ready screen to begin Note The printer cannot print while th
5. Chapter 2 Set Up the Printer 3 Ifyouare going to load the same size media continue with the next step If you are using large rolls of media stored outside the printer such asin an external media holder feed the media through the external media feed slot To adjust the media holders for a different media size a Pullthelocking tab up 44 PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer b Slide the media holders to adjust the distance between them and place the media roll between the holders c Make sure the media holders are snug against the sides of the media roll and press the tab down to lock the holders in place PC23 and PC43 Desktop Printer User Manual 45 Chapter 2 Set Up the Printer 4 Forthe PC43d thread the media under the tip guides on the media holders For the PC43t thread the media through the media guides To adjust the width of the media guides slide the guides as needed to fit your media 46 PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer 5 Thread the media into the slot in the cutter accessory and out through the front of the cutter Close the printer lid until it snaps shut 7 Turn the printer on and configure the cutter 10 11 12 13 Ifyou have an icon printer use PrintSet 5 to configure the cutter Ifyou have an LCD printer continue with the next step After the printer finishes starting
6. 3 4 User Name Password Anonymous Name Inner Authentication CA Certificate Client Certificate Client Key Server Common Name 1 and 2 Validate Certificate PAC Acquire PAC Fast Roaming CCKM Mixed Mode Group TKIP Supplicant State 136 PC23 and PC43 Desktop Printer User Manual Print Quality Labels Print Quality Labels Label Description Chess Diamond PC23 and PC43 Desktop Printer User Manual Appendix A Specifications 137 Appendix A Specifications Print Quality Labels Cont nued Label Description Pitch Pyramid Ruler Compare with reler to identity slippage Istale in millimeter 138 PC23 and PC43 Desktop Printer User Manual Appendix A Specifications Print Quality Labels Cont nued Label Description Bar Code Barcode m mm SS m HSS AMM iti e t Wrinkle Il PC23 and PC43 Desktop Printer User Manual 139 Appendix A Specifications 140 PC23 and PC43 Desktop Printer User Manual Default Settings This appendix contains all of the default settings for the printer Appendix B Default Settings Default Configuration Use this appendix to view the default settings on the printer The following tables list the default settings for the printers If you restore the printer to factory default settings it will us
7. select Tools gt USB Menu for more options PC23 and PC43 Desktop Printer User Manual 81 Chapter 3 Connect the Printer 82 PC23 and PC43 Desktop Printer User Manual 4 Configure the Printer This chapter explains how to view and change printer settings by using the Main Menu or the printer web pages Chapter 4 Configure the Printer About Printer Configuration Settings Printer configuration settings determine how the printer operates Printer Configuration Settings Setting Type Communications Printing System Settings Network Services 84 Description All communications and network settings Serial appears when using serial connection to PC Ethernet appears when Ethernet module is installed Wireless 802 11 appears when Wi Fi Bluetooth module is installed Bluetooth appears when Wi Fi Bluetooth module is installed Configuration settings for media such as media width and length print quality and performance Global system settings including printer name location and contact information display and keyboard input languages date and time unit of measure audio volume and printer command language Display settings including brightness time and date format menu access permissions and screen timeout Enable and disable Wi Fi Bluetooth or virtual COM port communications Enable and disable services including Intermec SmartSystems FTP Telnet and others
8. 75 to 4 65 in PC23 and PC43 Desktop Printer User Manual Appendix A Specifications PC43t Print Speed Resolution and General Media Specifications Cont nued Label Roll Diameter 127 mm 5 in maximum Label Length minimum 6 35 mm 25 in Gap Length Between Labels 2 to 10 mm 0 08 to 0 39 in Black Mark Length 3 to 10 mm 0 12 to 0 39 in centered between tickets 15 maximum reflectance Media Thickness 76 2 to 203 um 3 to 8 mil Media Density 60 to 181 g m Liner Opacity maximum 76 TAPPI T425 Ribbon Width 25 4 to 110 mm 1 to 4 33 in Ribbon Roll Diameter 68 mm 2 68 in maximum Ribbon Core LD 12 7 mm or 25 4 mm 0 5 or 1 in Ribbon Core Length 110 mm 4 33 in notched Ribbon Wound Out only Ink Side Label Stop Sensor For gap black mark and notch media adjustable from left media edge to 4 5 mm right of center on LCD printers gap sensing fixed at center on icon printers Memory 128 MB flash 128 MBSDRAM optional USB memory device up to 32 GB PC23 and PC43 Desktop Printer User Manual 127 Appendix A Specifications Supported Command Languages Fingerprint Direct Protocol Intermec Printer Language IPL ESim ZSim DSim Media Sensors Labelstop sensor Coveropen Label taken on cutter and label dispenser accessories Network Services PIP HTTP Server SNMP Line Printer Remote Protocol lpr Telnet DHCP Ping
9. CE ee E e es 100 Configure Alerts Li Sd bars GENERE RARE aaah See ie ELE NC 101 Maintenance and Error Alert Messages 0 00 0 cece eee eee eee es 102 Problems and Possible Solutions sse 104 Restore Defaults on the Printer eese ee 108 Restore Defaults from the Printer Web Page lesse 109 Restore Defaults from the Main Menu 0 cc ccc cece e 110 How to Upgrade the Printer Firmware arrens pner nE RIRE ccc ee 111 Download the Printer Firmware Update 00 c cece eee eee ee 112 Upgrade Firmware from the Printer Web Page 0 0 0c ee eee 112 Upgrade Firmware from a USB Storage Device 0 c cece eee ee 113 Upgrade Firmware from the USB Menu 000 cece eee eee 114 viii PC23 and PC43 Desktop Printer User Manual Contents 6 Maintain the Printer 0000e cece cece ee 105 Clean the Printhead 5 4 Avda REUS V ue ree duh 116 Replace thePrinthead riari iaaa EEATT EAIN ER HUE E E RIGEN 117 Clearn the Platen Roller 52244 RR EN VASE E eS elici a 119 Clean the Exterior of the Printer llessessesesseseeesee ne 121 Recommended Cleaners 0000 cece cece tenet n 122 JA Specifications 0 0 eeeeeee eect ee eee en eee eens 123 Printer Specifications i sink veh eure OD BS eae DASE Ue aig rb I 124 Supported Bar Code Symbologies asesir sorore ITE EA EEEE eene 130 Test Labels i24 e tisha bee RAM DE te das eee PIU eA
10. Disable XON XOFF To Disable XON XOFF From Disable New Line Character CRILF Ethernet IPv4 IP Assignment Method DHCP TP Address 10 200 27 89 Subnet Mask 255 255 255 0 v i Configure the Printer from the Web Page If you are using Ethernet or Wi Fi communications you can change printer configuration settings from the printer web page You should have already connected your printer to your network and obtained an IP address 1 Open a web browser on your PC 2 In the Location or Address bar type the printer IP address and then press Enter The printer web page appears Communications ww Serial 115200 8 None 1 J s Ethernet 10 200 27 89 Installed Options Option Part Number Serial Number Main Logic Board A000000000000001 50000000304 Ethernet Serial Port USB Device Thermal Printhead Front Panel 86 PC23 and PC43 Desktop Printer User Manual Chapter 4 Configure the Printer 3 Click Login in the upper right corner ofthe screen The Login page appears 4 Type your Username and Password in the entry fields and then click Login The default username is itadmin and the default password is pass 5 Click Configure The Configuration Summary page appears 6 To see a complete list of printer settings click Configuration Summary To configure printer settings use the links in the navigation pane e For serial port Wi Fi or Bluetooth settings
11. Du ME ERR UE UE LERIBR AD EQr E Pe De xi Safety Precautions iode ove ee abate BR RU Ue usq erp pU xi Global Services and SUDORE aira rE AEE AR nee nes xii Warranty Information isses en xii Web Suppoft ceo ueu sare tae RES ENAA bk Vale NAAT ME eee eh xiii Send Eeedbackz ou onc Deere ven EN eire xiii Telephone Support s de unes e ERU AER RE DUAE ERANA xiii Who Should Read This Manual seeeee RII xiii Related DOCUMENTS inns ete ETE Eu ester E ed lea dem xiv Patent Information oli lex a a Ee MES xiv 1 About the Printers ss os ovis ER RAE EE CRrR P rsucs wx EPEEERS 1 Aboutthe PC23 and PC43 5 4 55 oom arb b eLINU Rp OR Tesi et uvhbontdetihus 2 Printer Features fe soot La gated ne ge e Ricbervmibenrtsev cb ben e eb AS 3 Aboutthe ErontPanel sade sos 3 aids Baw 6 oh ide Re e OE Ere lere ebrei e 6 About the Ready to Work Indicator cence 6 About the Icon Front Panel 0 0 ccc cece cc cece es 7 About the LCD FrontP nel e deta dead aleve a El RR E aber oo 8 About the Ready Screen ereraa ean EAEAN een ens 9 View Basic Printer and Connection Information 0 11 About the Main Menu 0 0 ccc cece ee 12 Navigate in the Main Menu ENI E cece eee eee 13 About the Onscreen Keypads serres ra Taa RAES eee eens 14 About the Printer Wizards 0 c ccc ccc cece e 15 Use a WIZArd Lace eL E tu PS 17 About Printer Command Languages isses ee 17 Abou
12. HIBC 39 e HIBC 128 Industrial 2 of 5 Industrial 2 of 5 with checksum Interleaved 2 of 5 Interleaved 2 of 5 with checksum Interleaved 2 of 5 IATA e ISBT 128 e Matrix 2 of 5 Straight 2 of 5 e UPC e UPCA e UPC D1 e UPC D2 e UPC D3 e UPC D4 e UPC D5 e UPC E e UPC Shipping container Code Add on bar code symbologies e Add on 2 e Add on e UPC S digits Add on code 2D bar code symbologies e Aztec e Code 16K PC23 and PC43 Desktop Printer User Manual 131 Appendix A Specifications Code 49 Data Matrix Dot Code Grid Matrix GS1 DataBar previously called RSS 14 e GS1 DataBar Expanded e GS1 DataBar Expanded Stacked e GS1 DataBar Limited e GS1 DataBar Stacked e GS1 DataBar Stacked Omnidirectional e GS1 DataBar Truncated MaxiCode MicroPDF417 MSI modified Plessey PDF417 Planet Plessey Postnet QR Code USPS 4 State Customer Bar Code Composite bar code symbologies 132 EAN 8 Composite CC A CC B EAN 13 Composite CC A CC B GS1 Composite previously called EAN UCC Composite UPC A Composite CC A CC B UPC E Composite CC A CC B PC23 and PC43 Desktop Printer User Manual Test Labels Appendix A Specifications This section describes test label information A typical test label looks like this Resident Fonts Andale Mono Andale Mono Bold CG Times CG Times Bold IPLFONTO IPLFONTL IPLFONT2 IPLFONT Letter Gothic OCR A OCR B
13. Printer Odometer Description Printer uptime and CPU usage firmware and kernel versions printer configuration and serial numbers flash and RAM memory information Total labels printed RFID tag success rate odometer values total distance printed printer and current printhead Printhead media and ribbon information Input output devices serial port information Failed login tries user information MAC address TCP IP and 802 11 network information Name type and size of installed fonts Name and type of installed bar code fonts Name type and size of installed images You can check the odometer from the printer web page to see the printhead usage and how the current values compare to the alert values To check the printer odometer from the printer web page the printer must be turned on and connected to your Wi Fi or Ethernet network 1 On your desktop PC start a browser 2 In the Location or Address bar type the printer IP address and press Enter The web page for the printer appears 3 Click the System Information tab PC23 and PC43 Desktop Printer User Manual 99 Chapter 5 Troubleshoot the Printer 4 Click Odometer The list of current odometer statistics appears Intermec PC43d PC43 0000000304 E come Y Odometer Odometer Odometer Current Value Alert Value gt Statistics gt XML Printing Log Odometer User Resettable 170 8000 Odometer Printer 170 8000 Odometer Current P
14. Replaces the standard 203 dpi printhead USB to Serial Adapter USB to RS 232 adapter Connects to printer USB Host port and provides serial connectivity to a PC USB to Parallel Adapter USB to IEEE 1284 adapter Connects to printer USB Host port and provides DB25 connectivity to a PC or other equipment Ethernet Module RJ 45 adapter installs on back panel of printer and provides IEEE 802 3 Ethernet connection Supports 10BaseT and 100BaseTx Ethernet and Wi Fi Bluetooth modules can be installed at same time Wi Fi Bluetooth Module Radio module can be installed in all printers and provides Wi Fi and Bluetooth connectivity Wi Fi Bluetooth and Ethernet modules can be installed at same time Wi Fi supports static and dynamic WEP WPA WPA2 EAP PEAP EAP TTLS LEAP EAP FAST and EAP TLS security protocols Bluetooth v2 1 EDR supported Label Dispenser Module Removes paper backing and presents labels one at a time for pickup Includes Label Taken Sensor Cutter Module Provides automatic cutting as labels are printed Includes Label Taken Sensor For PC43 Cutter Tray Holds up to 20 labels as they are cut Installs on Cutter Module For PC43 26 PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers Printer Options and Accessories Continued Accessory Description Media Cover Lock Bracket With customer supplied lock allows media cover to be secured Linerless Roller Non stick platen roller dispe
15. Set maintenance alert values for the printer odometer and other alerts Enable or disable network services including Intermec SmartSystems the web or email servers and others PC23 and PC43 Desktop Printer User Manual Chapter 4 Configure the Printer How to Configure the Printer Use one of these methods to view and change printer settings Printer web page Main Menu LCD printers PrintSet 5 Programming commands SmartSystems View the Configuration Summary If you are using Ethernet or Wi Fi communications you can view a complete summary of all printer configuration settings from the PC23 or PC43 printer web page You should have already connected your printer to your network and obtained an IP address Note This may take several minutes depending on the options in your printer and your network connection 1 2 Open a web browser on your PC In the Location or Address bar type the printer IP address and then press Enter The printer web page appears Click the Configure tab PC23 and PC43 Desktop Printer User Manual 85 Chapter 4 Configure the Printer 4 Click Configuration Summary The configuration summary appears Jitas gl 434 Pc 3 0000000304 BN lxxx o Se gt Communications Configuration Summary e Printing Communications gt System Settings Serial COMI gt Alerts Baud Rate 115200 gt N et Bits 8 jetwork Services Parity None Stop Bits 1 Flow Control Hardware Disable ENQ ACK
16. Univers Univers Bold Univers Condensed Bold Univers Extra Condensed Downloaded Fonts 123456789 123456789 123456789 123456789 Century Schoolbook Roman 123456789 123456789 123456789 123456789 123456789 123455785 123456789 123456789 123456789 123456789 123456709 Sample Configuration Label for Fonts Resource Labels Label Applications Fonts Bar Codes Barcodes Images PC23 and PC43 Desktop Printer User Manual Description All Intermec utility programs and user installed applications Resident and user installed fonts Resident bar codes partial label shown All images including resident and user installed files 133 Appendix A Specifications 134 Printer Information Labels Label Installed Hardware Print Statistics System Information Printer Settings Labels Label Media and Printing Description List of hardware modules in the printer including Main logic board configuration number Wireless 802 11 MAC address Ethernet Serial Port USB Device USB Host Bluetooth Thermal Printhead Front Panel Ribbon Power Supply Unit Number of labels printed current odometer value and total distance printed General product information including Firmware version Product name configuration number serial number system name and command language Printhead resolution Mean printhead resistance Total flash memory
17. Use this table to understand and troubleshoot some common problems you may encounter Problems and Possible Solutions Problem Possible Solution The printer does not feed media Remove the media from the media correctly compartment and reinstall che media The printer is connected to a Try these possible solutions serial port on my PC but the P Make sure the serial port settings are printer is not working configured correctly Make sure that the serial cable pin outs are correct and that the cable is not damaged Ifyou have the Intermec Windows driver for an RS 232 printer installed on your PC uninstall the driver The printer is connected to my PC Make sure that bidirectional support is using a virtual COM port and disabled From the printer properties printing stops But there are no dialog box click the Ports tab and then errors to indicate that something clear the Enable bidirectional support is wrong check box The printout is weak Try these possible solutions in order Make sure that your media setting is appropriate for the type of media you are using Thecontrast may be too low Increase the contrast Replace the printhead There are weak spots on the Try these possible solutions in order printout There may be foreign particles on the media Clean or replace the media Make sure that your media and ribbon are compatible Make sure that you are using high quality media an
18. XML responses to printing requests over Telnet and HTTP LCD printers only Selects the language the printer uses to display text on the screen Selects the language the printer uses to display text on the web page Selects the language of the external keyboard that is connected to the printer Sets the current time Sets AM or PM Sets the current date Selects the amount of time the printer waits before it goes to Sleep mode Sets the printer command language If changed requires restart Selects how you want the printer to notify you of printer alerts Default Printer model number and serial number For example PC43 000000011 Empty string Empty string False English English U S U K System time AM System date Disable Fingerprint SNMP Trap Email PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings General System Settings Continued Setting Description Default Unit of Measure Selects the unit of measure that is Dots used to define several printing parameters Media Settings This section describes media settings for the printer To view these settings From the printer Main Menu select Settings gt Printing gt Media From the printer web page click the Configure tab Printing gt Media Note If you are using an icon printer that is not on a network you e need to use PrintSet 5 through a USB connection to configure media s
19. adjust values for simulator command languages like ESim oO ZSim and DSim are preset Recommended Feed Adjust Values for Tear Off Printing Printer PC23d PC43d PC43t Setting Start Adjust Stop Adjust Start Adjust Stop Adjust Start Adjust Stop Adjust PC23 and PC43 Desktop Printer User Manual 203 dpi 113 0 124 0 108 0 300 dpi 168 0 183 0 160 0 Distance 14 24 mm 0 56 in 0 mm 0 in 15 50 mm 0 61 in 0 mm 0 in 13 60 mm 0 54 in 0 mm 0 in 37 Chapter 2 Set Up the Printer Load Media for Tear Off Printing Depending on the type of media you use you may also need to install a printer accessory If you need to print on tag media Intermec recommends installing the optional thick media springs before printing If you need to print on linerless media you must install the linerless media roller accessory before printing Note When removing printed labels on linerless media tear the label up towards the top of the printer to prevent media jams 1 Pull one or both of the printer latches toward the front of the printer and lift the printer lid 2 Ifthereisan empty media core in the media compartment remove the core 38 PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer 3 Ifyouare going to load the same size media continue with the next step If you are using large rolls of media stored outside the printer such asin an exter
20. click Communications For media print quality or performance settings click Printing For display audio service and general settings maintenance alert message triggers or to enable and disable 802 11 and Bluetooth or the virtual COM port click System Settings e To set conditions that trigger error warning and information alert messages click Alerts e For network related settings such as web and email server information or if you are using a network management application such as Intermec SmartSystems click Network Services 7 Change settings by typing in the fields or by selecting an item from a list 8 To save your changes click Save To reset all values and options on the page to the default settings click Default Settings PC23 and PC43 Desktop Printer User Manual 87 Chapter 4 Configure the Printer Configure the Printer from the Main Menu If you have an LCD printer you can view or change PC23 or PC43 configuration settings from the Main Menu 1 From the Ready Screen press A 2 Select Settings and press Bl The Settings menu appears with Communications selected Communications Printing System Settings Network Services 3 Select the settings you want to configure and make your changes 4 Save your changes when prompted Configure the Printer with PrintSet 5 PrintSet 5 is a printer configuration tool that enables you to easily change your configuration settings You can a
21. firmware upgrade file typically bin format to the firmware directory on the USB storage device Insert the USB storage device into the printer USB host port The USB Menu appears In the USB Menu list select Upgrade Firmware 7 Inthe Upgrade Firmware list select the firmware upgrade file and press An Upgrade Firmware message appears Press fl to start the upgrade When the upgrade is complete the printer restarts and the Ready screen appears PC23 and PC43 Desktop Printer User Manual 6 Maintain the Printer This section explains how to perform basic maintenance on the PC23 and PC43 printers Chapter 6 Maintain the Printer Clean the Printhead Cleaning the printhead on a regular basis is important for the life of the printhead and for the print quality You should clean the printhead each time you replace the media Follow this procedure to clean the printhead using the cleaning card If you need to clean additional residue from the platen roller or tear bar use a cotton swab moistened with isopropyl alcohol A 116 Caution Never use hard or sharp tools to peel away stuck labels or other material The printhead is delicate and can easily be damaged Turn the printer off and disconnect the printer from power Open the printer and remove the media and ribbon if installed Insert most of the cleaning card under the printhead and then lower the printhead Pull out the cleaning car
22. including negligence or otherwise arising in any way out of the use of this software even if advised of the possibility of such damage PC23 and PC43 Desktop Printer User Manual 171 fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2013 Intermec Technologies Corporation All rights reserved PC23 and PC43 Desktop Printer User Manual P N 935 044 003
23. ips 6 35 mm 0 25 in Gap Length Between Labels 2 to 10 mm 0 08 to 0 39 in PC23 and PC43 Desktop Printer User Manual 125 Appendix A Specifications 126 PC43d Print Speed Resolution and General Media Specifications Cont nued Black Mark Length Media Thickness Media Density Liner Opacity maximum Label Stop Sensor 3 to 10 mm 0 12 to 0 39 in centered between tickets 15 maximum reflectance 76 2 to 203 um 3 to 8 mil 60 to 181 g m 7696 TAPPI T425 For gap black mark and notch media adjustable from left media edge to 4 5 mm right of center on LCD printers gap sensing fixed at center on icon printers PC43t Physical Specifications Dimensions Weight Power Supply Requirements Operating Temperature Storage Temperature Relative Humidity 18 2 cm x 21 1 cm x 28 1 cm 7 17 in x 8 31 in x 11 06 in 2 70 kg 5 95 Ibs 100 240 VAC 50 60 Hz 60 W 5 C to 40 C 41 F to 104 F 40 C to 60 C 40 F to 140 F 20 to 80 non condensing PC43t Print Speed Resolution and General Media Specifications Print Mode Print Speed variable Print Resolution Print Width Media Width Thermal transfer or direct thermal 203 dpi 50 to 200 mm sec 2 to 8 ips 300 dpi 50 to 150 mm sec 2 to 6 ips 203 dpi 8 dots mm 300 dpi 11 8 dots mm 203 dpi 104 mm 4 09 in max 300 dpi 106 mm 4 17 in max 19 05 to 118 mm 0
24. nnn nn nnn OF About Printer Drivers onc RR I IU IP MePDIqe ae eee oa EMS 66 Install Printer DriVets cet ee es dyes esis RID D RD DANI Pe 66 How to Connect the Printer to Your PC 1 ccc hee 68 Connect the Printer Using a USB Cable 00 68 Connect the Printer Using a Serial or Parallel Cable 0 69 How to Connect the Printer to Your Network 0 0 c ccc ccc cee cence ee 70 Connect the Printer to an Ethernet Network sss cee eee 70 About Wi Fi Communications eese s 71 Connect the Printer to a Wireless Network 0 0000 cece eee 71 Configure Wi Fi Communications from the Printer Web Page 73 About Bluetooth Communications 0 00 cece cc cece e 74 Connect to a Bluetooth Device by Reading a Bar Code 004 75 Connect to a Bluetooth Device Using a Wizard 0 0 e eee eee 75 Connect to the Printer Through Bluetooth 0 00 eee e eee ee 76 Configure Bluetooth Communications from the Main Menu 76 Configure the Printer from the Web Page 0 00 c eee eee eee 77 About the USB Host PO ft e eR Ier oo eed ue ea eee soem VE 79 Connect a USB Device eec eT E EU Mud ee eed ve ee a i eee 80 4 Configure the Printer lseses eee renes 83 About Printer Configuration Settings sisa usage EEE EE O eee 84 How to Configure the Printer e 85 View the Configuration Summaty isssssssse
25. not put your fingers inside the print mechanism when the power is on Place the printer on an even surface which can safely support its weight and supplies PC23 and PC43 Desktop Printer User Manual xi Before You Begin Do not spray the printer with water If you are using a hose to clean the premises in an industrial environment remove the printer or carefully protect it from spray and moisture Youmust implement both hardware and software safety precautions to prevent the possibility of undefined system states You must ensure that dangerous conditions cannot occur under any circumstances even for a brief period of time Observe all safety and accident prevention regulations applicable to your specific region and application Before you use a cleaning card carefully read the warning text on the envelope Replace only with same type and rating of fuse to ensure continued protection against risk of fire e Ifyou are using the printer with the Battery Base e Risk of explosion if battery is replaced by an incorrect type e Use of another battery may present a risk of fire or explosion The battery may present a fire or chemical burn hazard if mistreated Do not disassemble the battery heat above 100 C 212 F or incinerate e Dispose of any used batteries according to the instructions lex Note This equipment may be used on an IT power system Global Services and Support xii Warranty Informat
26. ready to communicate with your PC 3 Ifyouare using an LCD printer from the printer Main Menu select Settings gt Communications gt Serial and change settings as necessary If you are using an icon printer you need to configure settings through an application such as Intermec PrintSet 5 PC23 and PC43 Desktop Printer User Manual 59 Chapter 3 Connect the Printer How to Connect the Printer to Your Network You can connect the printer to your network using the Ethernet interface Wi Fi Bluetooth wireless interface These network interfaces provide features such as security FTP server web page and Alert handling Connect the Printer to an Ethernet Network If your printer has an Ethernet module you can connect it to your wired network For help installing this accessory see the PC23d PC43d and PC43t Ethernet Module Installation Instructions 1 Connect an Ethernet cable to the Ethernet port on the rear of the printer and to your network Ethernet port 2 Get the IP address for your printer ForanLCD printer from the Main Menu select Settings gt Communications gt Ethernet and find the IP address Foranicon printer press and hold until the test label with the IP address starts to print 70 PC23 and PC43 Desktop Printer User Manual Chapter 3 Connect the Printer 3 Configure the necessary Ethernet settings ForanLCD printer from the Main Menu select Settings gt Communications
27. the printer prints Off items outside the printable area of the label When this is set to Off the printer returns an error if any part of a bar code label cannot be printed because that part extends beyond the printable area When this is set to On the printer prints all bar code labels but may also print unreadable incomplete labels Start Adjust Sets the length of media the printer 0 feeds positive value or retracts negative value before printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to 9999 Stop Adjust Sets the length of media the printer 0 feeds positive value or retracts negative value after printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to 9999 PC23 and PC43 Desktop Printer User Manual 151 Appendix B Default Settings Media Settings Continued Setting Media Calibration Mode Length Slow Mode LTS Sensitivity Level Print Quality Settings Description Selects the mode the printer uses to calibrate media Use Slow if the printer has trouble identifying gaps or marks in media If Media Calibration Mode is set to Slow the printer prints the media length plus 10 mm This value sets an additional amount of media to be printed Unit of measurement is defined in the Unit of Measurement parameter Range is 0 to 3200 Sets the sensitivity of the label taken sensor Range is
28. 0 to 14 Supported when the Cutter or Label Dispenser accessories are installed Default Fast This section describes print quality settings To view these settings From the printer Main Menu select Settings gt Printing gt Print Quality From the printer web page click the Configure tab Printing gt Print Quality Print Quality Settings Setting Print Speed Media Sensitivity Darkness 152 Description Sets how fast the printer prints labels The unit of measure is defined in the Unit of Measure parameter Sets the level of sensitivity of the media to the printhead heat for media and ribbon Sets the image darkness for media and ribbon Adjust this parameter with the Media Sensitivity parameter Range is 1 to 100 Default 100 Variable Variable PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings Print Quality Settings Continued Setting Description Default Contrast Adjusts the blackness ofthe printing 0 on the label in 2 increments from 10 to 10 Serial Port Settings This section describes the serial port settings To view these settings From the printer Main Menu select Settings gt Communications gt Serial gt COM1 From the printer web page click the Configure tab Communications gt Serial Note These settings are not accessible unless the printer has a serial connection to a PC Serial Port Settings Setting Descriptio
29. 001 36th Ave W SLIP Everett WA USA 98203 Phone 425 348 2600 ORDER NO 1000 SHIP DATE Feb 2012 em No rder ji TOTALS 168 PC23 and PC43 Desktop Printer User Manual Linux Copyright Information This software is provided in pertinent parts by the following copyright holders Copyright or License Text BlueZ Bluetooth protocol stack for Linux LPRng IFHP and LPRng Tool License pslash a lightweight framebuffer splashscreen for embedded devices udhop DHCP client Copyright O 1997 Warren W Gay VE3WWG EINA EFL data type library Copyright 2008 Cedric Bail Copyright O 2008 Christian Kellner Samuel Cormier lijima Copyright O 2001 2002 Brian Stafford lt brian stafford uk linux net gt Copyright 1996 Markus Franz Xaver Johannes Oberhumer Copyright 2002 Nicolas Pitre Copyright 2003 Texas Instruments Inc Copyright 2003 Chris Larson Copyright 2004 Michael Opdenacker lt michaelo handhelds org gt Original version Copyright 2001 Russell King Mono compilers and tools Copyright 2001 2002 2003 Ximian and contributors Copyright C 2003 WIDE Project Copyright c 2002 2008 Matt Johnston Portions copyright c 2004 Mihnea Stoenescu Copyright c 2004 Jan Kneschke incremental Copyright C 1994 2008 Lua org PUC Ri Oo PC23 and PC43 Desktop Printer User Manual Link to Source Code http www bluez org http www lprng com http git yoctoproje
30. 1 On your PC start a browser 2 In the Location or Address field type the printer IP address and press Enter The printer web page appears 3 Click the Manage tab Intermec 3 PC43d PC43 0000000304 M come vange mere Syteminornanon serves coat gt Applications Overview gt Fonts i Applications 7 gt Images gt Label Formats e Y Fonts 18 gt Web Forms E es Images 4 Label Formats 0 Web Forms 7 4 In the navigation list click the type of file you want to upload or delete Applications Fonts Images Label Formats or Web Forms The page for that type of file appears including a list of Resident Intermec supplied files of that type and a list of Customer Downloaded files of that type 1f any 5 To upload an application or file to the printer a Click Browse to locate your application or file b Double click the file to select it Click Upload The application or file uploads to the printer To delete an application or file click the file name in the Customer Downloaded list and then click Delete The file is deleted 94 PC23 and PC43 Desktop Printer User Manual 5 Troubleshoot the Printer This section explains how to troubleshoot the PC23 and PC43 printers Chapter 5 Troubleshoot the Printer Call Product Support If you cannot find the answer to your problem in the Troubleshooting section go to the Intermec technical knowledge base Knowledge Centra
31. 1 Open a web browser and go to www intermec com 2 Select Support gt Downloads 3 Select these items a Inthe Product Category list select Printers b Inthe Product Family list select Printer Software Inthe Product list select InterDriver and then click Submit 55 PC23 and PC43 Desktop Printer User Manual 10 Chapter 3 Connect the Printer In the InterDriver downloads page click InterDriver Windows ver X XX If a Security Warning dialog box appears click Run Select I accept the terms in the license agreement and then click Next twice Clear the Read installation instructions check box and then click Finish Navigate to C Intermec InterDriver7 and double click DriverWizard If a User Account control dialog box appears click Yes to continue Make sure that Install printer drivers is selected and then click Next Follow the instructions to install your printer Make sure you select the correct printhead size 203 or 300 dpi Optional To change the printer name type a new Printer Name Optional To make the printer the default select Use this printer as the default printer Optional To share the printer select Share name and type a name for the printer Click Finish to install the printer drivers and then click Close to exit DriverWizard PC23 and PC43 Desktop Printer User Manual 57 Chapter 3 Connect the Printer How to Connect the Printer to Your PC You can connect the p
32. 708 5 803 635 5 841 954 5 853 252 5 859 656 5 890 817 5 897 255 5 915 864 5 915 865 5 927 876 5 940 107 5 946 020 5 988 898 6 015 241 6 023 284 6 025 861 6 042 279 6 068 418 6 068 420 6 088 049 6 092 940 6 099 176 6 126 348 6 146 030 6 151 055 6 175 376 6 189 788 6 203 131 6 210 054 6 232 994 6 283 651 6 345 920 6 350 071 6 462 765 6 505 982 6 585 437 6 618 162 6 665 089 6 685 371 6 732 451 6 791 591 6 802 659 7 245 227 7 274 384 7 324 125 7 329 449 7 338 914 7 450 265 There may be other U S and foreign patents pending xiv PC23 and PC43 Desktop Printer User Manual 1 About the Printers This chapter introduces the PC23 and PC43 printers and includes descriptions of printer features and basic operation Chapter 1 About the Printers About the PC23 and PC43 HE CERTIFIED The PC23 and PC43 printers are compact easy to use bar code label printers that fit easily on a desktop The printers can be connected to a single desktop PC for stand alone operation or to a wired or wireless network for ease of connectivity Both printers are available in direct thermal DT models The PC43 is also available in a thermal transfer TTR model for printing with a ribbon Features of both printers include Print speeds of up to 8 ips 203 dpi printhead or 6 ips 300 dpi printhead Multiple selectable printer languages including Intermec Fingerprint Direct Protocol Intermec
33. CLOTH PDI and others Alcohol Prep Pads All Quest Chemical Grime Buster All Corporation Spartan Super HDQL 10 All Surgipath Cloro Wipe Towelette All Techspray Renewal Eco Shower All Veridien Viraguard All Vernacare Tuffiewipes All 122 PC23 and PC43 Desktop Printer User Manual A Specifications This appendix contains specifications for che PC23 and PC43 printers Appendix A Specifications Printer Specifications 124 PC23d Physical Specifications Dimensions Weight Power Supply Requirements Operating Temperature Storage Temperature Relative Humidity 17 7 cm x 12 5 cm x 21 5 cm 6 97 in x 4 92 in x 8 46 in 1 45 kg 3 20 lbs 100 240 VAC 50 60 Hz 60W 5 C to 40 C 41 F to 104 F 40 C to 60 C 40 F to 140 F 20 to 80 non condensing PC23d Print Speed Resolution and General Media Specifications Print Mode Print Speed variable Print Resolution Print Width Media Width Label Roll Diameter maximum Label Length minimum Gap Length Between Labels Black Mark Length Media Thickness Media Density Liner Opacity maximum Direct thermal 203 dpi 50 to 200 mm sec 2 to 8 ips 300 dpi 50 to 150 mm sec 2 to 6 ips 203 dpi 8 dots mm 300 dpi 11 8 dots mm 203 dpi 54 mm 2 1 in max 300 dpi 56 mm 2 2 in max 15 to 60 mm 0 59 to 2 36 in 127 mm 5 in 6 35 mm 25 in 2 to 10 mm 0 08 to 0 39 in 3 to 10 mm 0 12 t
34. Command Reference Manual PC23 and PC43 Desktop Printer User Manual About ZSim About DSim Chapter 1 About the Printers ZSim ZPL command language simulator interprets Zebra programs ZPL II or later without requiring any host programming changes If you are sending ZPL label files to the printer select ZSim as your printer command language For more information see the ZSim Command Reference Manual DSim DPL command language simulator interprets Datamax data streams without requiring any host programming changes If you are sending DPL label files to the printer select DSim as your printer command language For more information see the DSim Command Reference Manual About Smart Printing Smart Printing refers to the ability of the printer to independently run printing operations without being connected to a host computer If you are running printer based applications written in C select Smart Printing as your printer command language For help creating Smart Print applications go to the Intermec Developer Center at www intermec com developer About ESim ZSim Auto Configuration e Use the ESim ZSim auto configuration feature when you are replacing another printer whose command language is unknown When the printer command language is set to ESim ZSim on its first run the printer automatically calibrates the media identifies the command language of the first incoming print job configures the printer
35. D chip lt yChip Note the yAntDist value for your printer e PC23d 280 dots 35 mm 1 378 in PC43d 260 dots 33 mm 1 299 in e PC43t 256 dots 32 mm 1 260 in Use this formula to calculate the estimated Tag Position TagPosition yChip yAntDist PC23 and PC43 Desktop Printer User Manual 3 Connect the Printer This chapter explains how to connect che PC23 and PC43 printers to a PC and to an Ethernet or wireless network Chapter 3 Connect the Printer About Printer Drivers Before you can use the printer with Microsoft Windows printing applications you need to install printer driver software on the PC Drivers enable the printer to communicate with your PC and with software applications such as Intermec PrintSet 5 Note Although Windows may auto detect the printer when you connect it to a PC through a USB port you must still install printer drivers on the PC for correct printer operation Install Printer Drivers Use InterDriver to install printer driver software on your PC InterDriver is included on the PrinterCompanion CD that shipped with your printer If you have not yet installed drivers on your PC run the PrinterCompanion CD and follow the instructions to connect your printer and install the drivers If you do not have access to the PrinterCompanion CD but you still need to install driver software follow this procedure to download InterDriver from the Intermec website and install the drivers
36. EAP user name that the printer uses for logging in to the network Maximum length is 96 characters Selects the authentication method that is used when the EAP type is EAP FAST PEAP or TTLS Sets the name of the Certificate Authority CA that verifies the server certificate This CA should be the same one that was used to sign the server certificate Sets the name of the client certificate the printer uses to authenticate to the network using EAP TLS Maximum length is 128 characters Sets the private key the printer uses for EAP TLS Maximum length is 128 characters Use the certinstall sh script to install the certificate correctly Default None Empty string None None Empty string MSCHAPv2 intermec pem None None PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings Wireless 802 11 Security Settings Continued Setting Server Common Name 1 Server Common Name 2 Validate Certificate PAC Acquire PAC Fast Roaming CCKM Mixed Mode Group TKIP PC23 and PC43 Desktop Printer User Manual Description Default Sets the certificate name thatison None the primary authentication server If this value is none then the value for Server Common Name 2 is used Range is 1 to 96 characters Sets the certificate name thatison None the secondary authentication server If this value is none then the value for Server Common Name 1 is used Range is 1 t
37. Ethernet Serial Port USB Device Thermal Printhead Front Panel 3 Click Login in the upper right corner ofthe screen The Login page appears 4 Type your Username and Password in the entry fields and then click Login The default username is it admin and the default password is pass 5 Click Configure The Configuration Summary page appears PC23 and PC43 Desktop Printer User Manual 7 Chapter 3 Connect the Printer 78 6 To see a complete list of printer settings click Configuration Summary To configure printer settings use the links in the navigation pane For serial port Wi Fi or Bluetooth settings click Communications For media print quality or performance settings click Printing For display audio service and general settings maintenance alert message triggers or to enable and disable 802 11 and Bluetooth or the virtual COM port click System Settings To set conditions that trigger error warning and information alert messages click Alerts For network related settings such as web and email server information or if you are using a network management application such as Intermec SmartSystems click Network Services 7 Change settings by typing in the fields or by selecting an item from a list 8 To save your changes click Save To reset all values and options on the page to the default settings click Default Settings PC23 and PC43 Desktop Printer User M
38. Manage I O From the printer web page click the Configure tab System Settings gt Manage I O System I O Settings Setting Wireless 802 11 Bluetooth RFID Description Default Determines if the printer is allowed Enable to communicate using its 802 11 radio Supported only if the optional Wi Fit Bluetooth module is installed Determines if the printer is allowed Enable to communicate using its Bluetooth radio Supported only if the optional Wi Fi Bluetooth module is installed Determines if the printer is allowed Enable to communicate using its RFID radio Supported only if the RFID module is installed PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings System I O Settings Continued Setting Virtual COM System Network Services This section lists the network services you can manage from the Description Determines if you can enable the USB port to be used as a virtual serial port Default Disable printer You will only see Manage Services from the menus if you have an Ethernet or Wireless module installed in the printer To view these services From the printer Main Menu select Settings gt System Settings gt Manage Services From the printer web page click the Configure tab System Settings Manage Services System Network Services Service Web Server FTP Avalanche Net1 SmartSystems SNMP LPR IKEv2 Description Determin
39. PEEHI Tear bar RFID antenna RFID Tag Position Use one of these methods to calculate Tag Position e Run the RFID wizard e Manually calculate the Tag Position Run the RFID Calibration Wizard e Run the RFID calibration wizard to determine the best Tag Position and Output Power UHF inlays only for RFID media Note After you determine the correct RFID media settings you can save these settings to a printer profile and load the profile when you need to print on the specific RFID media 1 Make sure the media type and media length are properly configured 2 From the Main Menu select Wizard Calibration RFID Calibration 3 To enable the RFID module select Enable 4 Load the RFID media PC23 and PC43 Desktop Printer User Manual 53 Chapter 2 Set Up the Printer 5 Select OK When the calibration is complete the printer displays the RFID Tag Position and Output Power UHF inlays only Calculate RFID Tag Position You can perform a manual calculation to come up with an estimate of the RFID Tag Position Because this value is an estimate you may need to slightly adjust the calculated value to achieve the best results 64 Make sure Start Adjust and Stop Adjust are set to 0 Measure the yChip value which is the distance between the RFID chip and the media edge aligned with the tear bar Label top of form Media edge aligned with tear bar hs JOqe 13X9N RFI
40. Printer Language IPL ESim and ZSim Optional Wi Fi Bluetooth dual radio module Optional Ethernet module USB ports for storage devices keyboards or scanners and for connections to a PC including serial or parallel connections with appropriate adapters e PC43d only Optional battery and battery base PC43tonly Support for 12 mm 0 5 in or 25 mm 1 0 in ribbon core sizes e LCD or Icon interface available Available RFID module factory installed only HF for PC23 UHF for PC43 Complete range of accessories e CCXv4 certified The PC23 and PC43 printers with an IEEE 802 11b g n radio installed are Wi Fi certified for interoperability with other 802 11b g n wireless LAN devices PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers Printer Features Use the next illustrations to locate printer features Media window Zh LCD screen DK rn buttons Print button Ready to Work o indicator USB host port PC23d Front Panel LCD Model E External media feed slot A EU Ethernet port Power o Re optional switch USB device port Printer USB host port locking Power port cable slot PC23d Rear Panel PC23 and PC43 Desktop Printer User Manual 3 Chapter 1 About the Printers Media window P panel Print button pa Ready to Work Ew indicator Ld PC43d Front Panel Icon Model External media feed slot j 1 N Ethernet port bo op
41. The battery may present a fire or chemical burn hazard if mistreated Do not disassemble the battery heat above 100 C 212 F or incinerate Dispose of any used batteries according to the instructions that came with the battery PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers Charge the Battery When the battery base is connected to AC power the LEDs indicate the charging status of the battery 1 Make sure that the PC43d is properly installed on the base For help see the PC43d Battery Base Installation Instructions 2 Connect the power cord from the battery base to the printer 3 Connect the battery base to AC power The battery begins to charge and the battery base LEDs turn on to indicate charge status The battery is fully charged in 4 hours Power the PC43d with the Battery Base After you charge the battery you can use the battery base accessory to power the PC43d printer When the battery base is not connected to AC power press the Charge Level button on the front of the base to turn on the LEDs and see the current charge level 1 Charge the battery in the battery base 2 Disconnect the power cable from AC power 3 Turn on the printer The LEDs on the battery base turn off PC23 and PC43 Desktop Printer User Manual 31 Chapter 1 About the Printers 4 To see the current battery charge level press the Charge Level button on the front of the base The battery base LEDs br
42. USB host ports 5 Restart the printer The upgrade file is loaded into the printer memory This may take several minutes For the LCD printer after the upgrade file is loaded the printer restarts and the Ready screen appears The printer is ready to use For the icon printer as the upgrade file is loaded all icons in the icon panel turn on and then turn off except for the Maintenance icon After the upgrade file is loaded the printer restarts and the Ready to Work indicator turns on Ifthe Ready to Work indicator turns on and stays on the upgrade process is finished and the printer is ready to use e Ifthe Ready to Work indicator is flashing you need to restart the printer once again to complete the upgrade e Ifthe Ready to Work indicator is off there may be a condition that is preventing the printer from restarting For example the printer lid may not be fully closed PC23 and PC43 Desktop Printer User Manual 113 Chapter 5 Troubleshoot the Printer Upgrade Firmware from the USB Menu If you have an LCD printer you can upgrade the printer firmware through the USB menu This procedure is different from upgrading firmware from a USB storage device without going through the USB menu 114 1 Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32 Download the printer firmware from the Intermec website 3 On your USB storage device create a firmware directory Copy the
43. abel on screen click Preview 7 To print the label click Print Predefined INPrint Label Formats Predefined INPrint Label Formats and Samples Format Name Sample 203_returnadd_3x1 lbx INTERMEC 6001 38th Ave W Everett WA USA minimal lbx INTERMEC PC23 and PC43 Desktop Printer User Manual 165 Appendix C Print Labels with INPrint Predefined INPrint Label Formats and Samples Continued Sample Format Name Loves sobexoeg e 0 oc vi spidey sepag 77 F o 3S 199S puz OSS OSINYALNI EZ 0286 VM n M 9 y NIE L009 suonegoiunumnuo je iuuoe suos4 dius 09545L 008 BBS 1505 S3l001ONHO23 23INH3 LNI CODE 3 3 1 15 MIL ron E PICKET PELD HINH3INI jeqe3 Buiddius m BULL 2 E ol E B e ao E g amp A i Es PC23 and PC43 Desktop Printer User Manual 166 Appendix C Print Labels with INPrint Predefined INPrint Label Formats and Samples Continued Format Name Sample 203 shipaddr 4x6 lbx T EZ a g g m 2 gt Pm c lt 0 g o g 8 8 2 8 o g 835 2 vem m asd P ots v ago gt 3 8 5 8 o v lifetest lbx ANITA o Intermec User Manual Label No PC23 and PC43 Desktop Printer User Manual 167 Appendix C Print Labels with INPrint Predefined INPrint Label Formats and Samples Continued Format Name Sample 203 packslip 4x6 lbx TT PACKING 6
44. abels on self adhesive label stock with a liner As each label is printed the label is automatically peeled from the liner and is presented at the front of the printer for manual removal 1 Pull one or both of the printer latches toward the front of the printer and lift the printer lid 2 Ifthereisan empty media core in the media compartment remove the core PC23 and PC43 Desktop Printer User Manual 49 Chapter 2 Set Up the Printer 50 3 Ifyouare going to load the same size media continue with the next step If you are using large rolls of media stored outside the printer such asin an external media holder feed the media through the external media feed slot To adjust the media holders for a different media size a Pullthelocking tab up PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer b Slide the media holders to adjust the distance between them and place the media roll between the holders c Make sure the holders are snug against the sides of the media roll and press the tab down to lock the holders in place PC23 and PC43 Desktop Printer User Manual 51 Chapter 2 Set Up the Printer 4 If you are using notched or black mark stock slide the gap sensor so the notches or marks pass over the sensor 5 For the PC43d thread the media under the tip guides on the holders 52 PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer For th
45. ains an DHCP IP address Specifies the unique network level 0 0 0 0 address that is assigned to each device in a TCP IP network IPv4 Specifies a number that defines the range of IP addresses that can be used in a TCP IP network Specifies the IP address of a router that is used when a device sends a packet to another subnet or to an unknown destination 0 0 0 0 0 0 0 0 Specifies if the printer receives Broadcast DHCP responses by broadcast or unicast Specifies how the printer obtains an Automatic IP address for IPv6 networks Specifies the unique network level Automatic address that is assigned to each device in a TCP IP network IPv6 147 Appendix B Default Settings General System Settings This section describes general system settings To view these settings 148 From the printer Main Menu select Settings gt System Settings gt General From the printer web page click the Configure tab System Settings gt General General System Settings Setting System Name System Location System Contact XML Response Mode Display Language Display Language Web Page Keyboard Input Time AM PM Date Sleep Timer Command Language Alert Notification Method Description Sets the network identification name WINS name of the printer Sets the location of the printer Sets the name of the printer administrator Determines if the printer provides
46. al Chapter 2 Set Up the Printer Print a Test Label in Start Up Mode You can print a test label when you first turn on the printer 1 Make sure that the printer has media and ribbon if necessary installed 2 Connect the printer to power and turn on the printer 3 On the icon printer when the last two LEDs are lit Maintenance and Bluetooth press and hold until the test label starts to print On the LCD printer when the status bar appears press and hold until the Media Calibration Wizard appears Select and press to print a label with the current print settings Print a Test Label in Idle Mode You can print a test label when the printer is in Idle mode 1 Make sure that the printer has media and ribbon if necessary installed 2 On the icon printer press and hold gj until the test label starts to print On the LCD printer press and hold until the Media Calibration Wizard appears To print a label with the current print settings select fag and press fj Print a Test Label from the Main Menu If you have an LCD printer you can print a test label from the Main Menu 1 Make sure that the printer has media and ribbon if necessary installed 2 From the Ready screen press EA 3 Press v to select Tools and then press ffl The Tools menu appears with Test Labels selected PC23 and PC43 Desktop Printer User Manual 61 Chapter 2 Set Up the Printer 4 Press fj Test Labels Print Quality R
47. amming Commands Printer running RUN system usr bin cfg o xmlimportset k Fingerprint home user profiles myprofile Printer running lt STX gt lt ESC gt x system usr bin cfg o xmlimportset k IPL home user profiles myprofile lt ETX gt Telnet connection system usr bin cfg o xmlimportset k over Port 23 home user profiles myprofile About USB Storage Device Directories You can use a USB storage device to install files such as applications and fonts on the printer You need to copy files to specific directories on the USB storage device so that the printer can properly install them USB Storage Device File Directories File Type Application Font Form layout Web form Image Display images Configuration profile Configuration Fingerprint script Firmware Installation package UFF resource file Start file PC23 and PC43 Desktop Printer User Manual Place in This Directory apps fonts forms webforms images display profiles config scripts firmware Root of USB storage device Root of USB storage device 91 Chapter 4 Configure the Printer Print a File from a USB Storage Device If you are uploading image files to the printer from a USB storage device you can print an image file For example you can print a file before uploading it to be sure it is the correct file to upload 1 Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32 Ins
48. and available flash memory Total RAM and free RAM Description Current settings for media handling including Media width length and X margin Selected media type Printing method TTR or DT and speed Start Adjust and Stop Adjust values PC23 and PC43 Desktop Printer User Manual Appendix A Specifications Printer Settings Labels Continued Label Ethernet Settings Serial Port Settings Bluetooth Settings Wi Fi General PC23 and PC43 Desktop Printer User Manual Description MAC Address Primary and secondary DNS servers IPv4 settings IP assignment method IP address subnet mask default router DHCP response type IPv6 settings IP assignment method IP address Baud rate Data bits Parity Stop bits Flow control Hardware ENQ ACK XON XOFF To XON XOFF From New Line character Bluetooth MAC address human readable and bar code formats Security status Device name and discovery state Passkey Reserve ScanNGo bar code IP address and assignment method Subnet mask Default router DHCP Response IPv6 address and assignment method 802 11 MAC address Network name SSID and type Roaming state Power mode Channel Hidden SSID state Country string Access point MAC address RSSI 135 Appendix A Specifications Printer Settings Labels Continued Label Description Wi Fi Security Security Type Association PreShared Key Network Key Index Network Key 1 2
49. anual Chapter 3 Connect the Printer About the USB Host Port You can use the USB host interface port on the printer to connect these peripheral devices USB Peripheral Devices Device Keyboard Bar code scanner USB storage device Description Use a standard USB keyboard to send Fingerprint printer language commands directly to the printer or to enter information if you are running a Smart Printing application UseIntermec USB bar code scanners for data input with aSmart Printing application The printer also supports other USB scanners that use a generic keyboard driver Use a USB storage device to load applications configuration files fonts and images into the printer memory or to perform firmware upgrades You can also save configuration files to a USB storage device for upload to a printer The USB storage device must have a single partition and be formatted as FAT16 or FAT32 PC23 and PC43 Desktop Printer User Manual 79 Chapter 3 Connect the Printer Connect a USB Device The printer has two USB host ports that you can connect a USB device to 1 Ifyou are connecting a USB storage device make sure the device has a single partition and is formatted as FAT16 or FAT32 2 Connect the device to one of the USB host ports USB host port 80 PC23 and PC43 Desktop Printer User Manual Chapter 3 Connect the Printer USB host port 3 If you connected a USB storage device to an LCD printer
50. ations Wireless 802 11 The Wireless 802 11 page appears BB c43t Pc43 0000000411 Y Communications Wireless 802 11 Serial Wreless 802 11 Bhietooth General b Printing gt System Settings EN Power gt Alerts hannel gt Network Services Logout ttadmin 7 Change settings as needed or click Default Settings to restore all default Wireless 802 11 settings 8 Click Save when you are done PC23 and PC43 Desktop Printer User Manual 73 Chapter 3 Connect the Printer About Bluetooth Communications The printer supports Bluetooth communications when the optional Wi Fi Bluetooth module is installed When Bluetooth is enabled you can connect the printer to other Bluetooth devices such as bar code scanners and keyboards You can also make the printer discoverable by Bluetooth enabled devices such as mobile computers When the Wi Fi Bluetooth module is installed the Bluetooth icon appears in the status bar on the LCD printer screen Bluetooth icon Intermec Ready Fingerprint 01 04 2012 10 200 27 89 12 00 the Bluetooth icon turns on in the icon printer interface Bluetooth icon The icon is white when the Bluetooth connection is active and gray when the connection is inactive or disabled 74 PC23 and PC43 Desktop Printer User Manual Chapter 3 Connect the Printer Connect to a Bluetooth Device by Reading a Bar Code To connect a Bluetooth enabled bar co
51. b ew ES 164 Print INPrint Labels 164 Predefined INPrint Label Formats PC23 and PC43 Desktop Printer User Manual Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information 8 Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are in this document Warning A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment Caution A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Safety Precautions Read and review this manual carefully before connecting the printer Because moving parts are exposed when the cover is open ensure that the cover is closed before you operate the printer e Do
52. ct org cgit cgit cgi psplash hetp busybox net products html http sourceforge net projects wavplay hetp www enlightenment org hetp www gtk org hetp www stafford uklinux net libesmtp hetp www oberhumer com opensource 1zo http tslib berlios de http www mono project com Main Page https fedorahosted org dhcpv6 hetps matt ucc asn au dropbear dropbear html hetp www lighttpd org http www lua org 169 Copyright or License Text Copyright C 2004 2005 WIDE Project Copyright C 1995 1996 1997 1998 and 1999 WIDE Project Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California Copyright c 2001 2003 Networks Associates Technology Inc Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd Copyright 2003 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A Copyright c 2003 2010 Sparta Inc Copyright C 2000 2011 Carsten Haitzler and various contributors Copyright c 1999 Carsten Haitzler The Rasterman Copyright c 2001 2002 2003 2004 2005 2006 Expat maintainers Copyright 2009 Intermec Technologies Corp All rights reserved Based on code from Frank Da Cruz s excellent book Kermit A File Transfer Protocol Digital Press 1986 Copyright c 1997 Eric S Raymond Copyright C 1991 1998 Thoma
53. ction describes display and audio settings for the printer To view these settings e From the printer Main Menu select Settings gt System Settings gt Display From the printer web page click the Configure tab System Settings gt Display or Audio Display and Audio Settings Setting Description Default Brightness Selects the brightness of the printer screen Medium Idle Information Selects the information that appears onthe IPv4 address printer screen when it is in Idle mode Time Format Selects the format used to display time on 24 Hour the printer Date Format Selects the format used to display date on dd mm yyyy the printer Menu Access Determines if the Menu button on the Enable printer web page is accessible PIN Sets the password that allows access to the 1234 Menu button on the printer web page if the Menu Access parameter is set to Enable With PIN Range is 4 to 16 characters Screen Timeout Selects howlong the printer screen stayson Disable before the screen saver starts Feed Key Access Determines if the Feed button on the Enable printer keypad is enabled or disabled Volume Sets the printer volume Off PC23 and PC43 Desktop Printer User Manual 143 Appendix B Default Settings Error Information and Warning Alert Settings 144 e This section describes error information and warning alerts and settings To view these settings from the printer web page click the Configure tab Al
54. d and raise the printhead Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue Repeat Steps 3 through 5 if necessary If necessary clean residue from the platen roller or tear bar with a cotton swab moistened with isopropyl alcohol Once the parts are dry replace the media and ribbon in the printer Close the printer reconnect power and turn on the printer PC23 and PC43 Desktop Printer User Manual Chapter 6 Maintain the Printer Replace the Printhead You need to replace the printhead periodically when it wears out due to the rapid heating and cooling process used during printing How often you need to replace the printhead depends on factors such as what type of images you print the type of media or ribbon you use the amount of energy to the printhead the print speed and the ambient temperature of the room you print in The firmware detects the new printhead when you restart the printer 1 Turn off the printer and disconnect the power cord 2 Pull one or both of the printer latches toward the front of the printer and lift the printer lid For a thermal transfer printer remove the ribbon 3 Press the printhead latches apart until the printhead slides forward PC23 and PC43 Desktop Printer User Manual 117 Chapter 6 Maintain the Printer 4 Carefully slide the printhead out of the mechanism The printhead is still attached to the mechanism by a ribbon cable
55. d ribbon Thecontrast may be too low Increase the contrast 104 PC23 and PC43 Desktop Printer User Manual Chapter 5 Troubleshoot the Printer Problems and Possible Solutions Continued Problem The printout is dark or there is excessive bleeding on the media There are dark lines along the media path There are white vertical lines on the printout Part of a dotted line is missing The inner edge of the printout is missing The content on my printout is compressed Nothing shows up on my thermal transfer printout When I feed or print a label the ribbon is not taken up Instead it spills out the front of the printer PC23 and PC43 Desktop Printer User Manual Possible Solution Try these possible solutions in order Make sure your media setting is appropriate for the type of media you are using Thecontrast may be too high Decrease the contrast The printhead voltage may be incorrect or the energy control may be faulty For help contact your Intermec representative The printhead may be dirty Clean the printhead Try these possible solutions in order The printhead may be dirty Clean the printhead There may be missing dots on the printhead Replace the printhead Try these possible solutions in order The printhead may be failing Replace the printhead The strobe signal may be failing For help contact your Intermec service representative Try these possible
56. de scanner to the printer use the scanner to read the Scan to Connect bar code 1 Make sure your printer is ready to print 2 On your desktop PC start a web browser 3 In the address field type the printer IP address and then press Enter The printer web page appears 4 Click Services and then select Print Test Labels Printer Settings 5 In the Printer Settings screen locate the Bluetooth Settings label and click Print The printer prints the Bluetooth Settings label 6 Make sure your Bluetooth scanner is turned on and discoverable and that the device is in range of the printer 7 Use the scanner to read the Scan to Connect bar code on the Bluetooth Settings label The printer attempts to connect to the scanner Connect to a Bluetooth Device Using a Wizard If your printer has the LCD interface you can also use the Bluetooth wizard to discover and connect to a Bluetooth device such as a keyboard 1 Make sure your Bluetooth device is turned on and discoverable and that the device is in range of the printer 2 From the printer Ready screen press EA The Main Menu appears PC23 and PC43 Desktop Printer User Manual 75 Chapter 3 Connect the Printer 3 Select Wizards gt Communications gt Bluetooth 4 Follow the instructions to discover and connect to your Bluetooth device If you are unable to connect to the Bluetooth device change the printer Bluetooth settings or move the Bluetooth device close
57. e Main Menu is onscreen You printing 12 PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers Navigate in the Main Menu Use the navigation buttons to select menus and menu items In the Main Menu Press gal to toggle between the Main Menu and the Ready screen e Press to return to the Ready screen In the Programs Settings Tools or Wizards menus Press A and v to change the item in the list and then press fff the center of the directional pad to select the item Another menu or a list of items appears e Press to return to the previous screen or menu Press RA to return to the Ready screen In any list of items press w or to select another item in the list and then press ff Ifthe item you selected requires you to select an option from a preset list press or to scroll through the list items e Ifthe item you selected requires alphabetic or numeric input such as Network Name press f and use the alphanumeric or numeric keypad on the screen to type a value e Ifyou changed the value for an item press fl to save your changes A Saving message briefly appears to confirm that your changes have been saved Press to return to the previous screen If you made changes without saving them you are prompted to save your changes Select Yes to save your changes and return to the previous screen Select No to abandon your changes and return to the previous screen
58. e PC43t thread the media through the media guides To adjust the width of the media guides slide the guides as needed to fit your media 6 Open the label dispenser front door 7 Remove the label closest to the end of the liner PC23 and PC43 Desktop Printer User Manual 53 Chapter 2 Set Up the Printer 8 Route the liner through the slot in the front door of the label dispenser Do not pull on the media to take up the slack The liner should be over the roller in the printer and under the roller in the front door of the label dispenser 9 Close the front door 10 Close the printer lid until it snaps shut 11 Turn the printer on and configure the feed adjust settings 54 PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer Load External Media To use large rolls of media or tag stock up to 8 in diameter you can load the media from outside the printer 1 Place the media behind the printer 2 Feed the media into the printer through the external media feed slot 3 Thread the media through the media holders or media guides as you would for media installed inside the printer PC23 and PC43 Desktop Printer User Manual 55 Chapter 2 Set Up the Printer Load Ribbon 1 Press the printer latches toward the front of the printer and open the printer lid 2 Ifthereisan empty ribbon core in the media compartment remove the core and set it aside 3 Remove and discard the full ribb
59. e Printer 6 Remove any adhesive residue from the roller with a cotton swab moistened with isopropyl alcohol 7 Reverse Steps 4 and 5 to install the roller 8 Press the latches into the printer until they snap into place 9 Replace the media in the printer 10 Close the printer lid until it snaps shut Clean the Exterior of the Printer Make sure to keep the exterior of the printer clean Maintaining a clean exterior will reduce the risk of dust or foreign particles reaching the inside of the printer and affecting printer functionality Use a soft cloth possibly moistened with water or a mild detergent when cleaning the printer exterior Make sure to keep the surface surrounding the printer clean as well PC23 and PC43 Desktop Printer User Manual 121 Chapter 6 Maintain the Printer Recommended Cleaners Intermec has tested and recommends these cleaning products for compatibility with the exterior surfaces of the PC23 and PC43 printers Note Do not use products containing ethylene glycol to clean the e exterior of the PC43t Recommended Cleaners Manufacturer Product Use On These Printers Homax Goo Gone All Johnson Virex TB All Metrex Cavi Wipes All Multiple suppliers 70 isopropyl alcohol All Do not use ethylene Ammonium chloride 10 glycol to clean the Ethylene glycol Screen exterior of the PC43t Clearer Sodium Hypochlorite 6 Orange Sol Multi Use Citrus All PDI SANI CLOTH HB All SANI CLOTH PLUS SUPER SANI
60. e can safely support the weight of the printer PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers 1 Choose the appropriate wall mount template for your printer and use the template to locate and drill holes in the mounting surface Note For mounting to wood surfaces use a drill of 5 to 8 mm oO 0 2 to 0 3 in or as appropriate for your mounting hardware 2 Install the mounting hardware If you need to use anchors install them first 3 Place the printer mounting holes on the mounting hardware and slide the printer down to lock it in place PC23 and PC43 Desktop Printer User Manual 23 Chapter 1 About the Printers PC23 Wall Mounting Template Use this template to correctly locate wall mounting hardware for the PC23d printer 10 4 cm 44 in PC23 Wall Mounting Template 24 PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers PC43 Wall Mounting Template Use this template to correctly locate wall mounting hardware for the PC43d and PC43t printers NEN 12 8 cm 5 0 in 10 4 cm 41 in i PC43 Wall Mounting Template PC23 and PC43 Desktop Printer User Manual 25 Chapter 1 About the Printers Printer Options and Accessories Note Some printer configurations do not support all accessories For more information contact your local Intermec representative Printer Options and Accessories Accessory Description 300 dpi Printhead
61. e the values listed here The order of the settings reflects the organization of the printer web page and Main Menu Bluetooth Settings 142 This section describes Bluetooth settings for the printer To view these settings From the printer Main Menu select Settings gt Communications gt Bluetooth From the printer web page click the Configure tab Communications gt Bluetooth Bluetooth Settings Setting Description Default Security Selects the level of security that is used Disable when pairing devices to the printer If you select Authentication you must enter a passkey If you select Auth Encrypt you must enter a passkey and traffic is encrypted Device Name Sets the name that identifies che Printer model printer in the Bluetooth network number and serial Maximum length is 16 characters number For example PC43 0000000411 Discover Determines if other Bluetooth devices Enable can detect the printer Passkey Sets the passkey that is used when 1234 pairing Bluetooth devices to the printer Range is 1 to 16 characters case sensitive PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings Bluetooth Settings Continued Setting Description Default Reserve Determines if the printer is exclusively Disable reserved for one Bluetooth device The first Bluetooth device that connects with the printer locks out any other connection attempts Display and Audio Settings This se
62. eb SET IS 133 Print Quality Labels coiere EG MEER quu EEO np is 137 B Default Settings i22 rs isas spese xi ra ana Ewa 141 Default Configuration oriri 2 dean eee be Se oa ee PA OE UNES EM 142 Bl etootliSettings cer ani bete stad nes RP E hae de PERR patie rts 142 Display and Audio Settings ci rosana eaii cece cece cence eee nee 143 Error Information and Warning Alert Settings 0000s eee 144 Error Alerts 2c 2 5 sce des caked sate ed AL oh Nee ond 146 Information Alerts 0 cece cece n 146 Warning Alerts 2 2 2g ARTE E eR RU E AR ed UE 146 Ethernet Settings is 2 940 nitude TU Seeds re lads 147 General System Setungs ese vies hEarT bor EEA HH ESO SUPER ihe 148 Media Settings ovo Sole sale ie EE A ose Bh in peed 149 Print Quality Settings ac cep attics aA PEU tees eee ER E ee 152 Serial Port Settings ones soe bala eh seas ee eg pA PUERUM ER 153 System O S ttings os aus sci acuta whe oe teehee iv tana iebe repperi pe 154 System Network Services i aos rigarao KEETE ENEE AE A AAEE E 155 System Maintenance Alert Settings ratya tAr aAa EAEEREN AO E AE nee 156 Wireless 802 11 General Settings 0 0 2 cee eects 157 Wireless 802 11 Network Settings 00 es 158 Wireless 802 11 Security Settings lesse 159 PC23 and PC43 Desktop Printer User Manual ix Contents C Print Labels with INPrint ieeee nnns 163 About the INPrint Page Lesben n m da eet ta INE ne Malay EMEN e
63. ect Settings gt Communications gt Wireless 802 11 gt Security From the printer web page click the Configure tab gt Communications gt Wireless 802 11 Wireless 802 11 Security Settings Setting Description Security Type Selects the protocol che radio uses to verify its identity and makes sure thatitis authorized to communicate on the wireless network Association Selects the security method that the radio uses to get access to the wireless network PC23 and PC43 Desktop Printer User Manual Default None Open WEP 159 Appendix B Default Settings 160 Wireless 802 11 Security Settings Continued Setting Pre Shared Key Network Key Index Network Key 1 Network Key 2 Network Key 3 Network Key 4 User Name Password Anonymous Name Inner Authentication CA Certificate Client Certificate Client Key Description Defines the passphrase that allows the radio to authenticate over the wireless network for both WPA and WPA2 security Range is 8 to 64 characters Selects the active network key to use for WEP security Range is 1 to 4 Defines a network key that is used for WEP security Keys are entered in ASCII or hexadecimal preceded by Ox format Sets the name that the printer uses when logging in to the network Range is 1 to 96 characters Sets the password that the printer uses when logging in to the network Range is 1 to 96 characters Sets the outer
64. edia width or maintenance alerts 7 Click Restore Defaults 8 Click Yes to continue The printer restarts and the settings you selected are restored to default values Restore Defaults from the Main Menu 110 This topic explains how to reset printer settings to their default values from the Main Menu You can choose to restore default network settings keep or delete user installed files and to restore all system settings like media type or serial port settings 1 From the Ready screen press EA The Main Menu appears 2 Select Tools gt Restore Defaults The Restore Defaults menu appears with all items in the list selected by default If you continue without changing anything the current network and system settings will be restored to default values and any files or programs PC23 and PC43 Desktop Printer User Manual Satermec S EE E LL er Baa Chapter 5 Troubleshoot the Printer you uploaded to the printer will be erased from the printer memory 3 Torestore all default settings continue with the next step You can also change the settings that are restored as follows e To keep the current network settings clear the Network settings check box Tokeepallapplications fonts and other files you have installed on the printer clear the User files check box e To keep all current system settings clear the System Settings check box 4 Select and press ffl A confirmation message appears 5 To co
65. efault username is itadmin and the default password is pass Click the Configure tab 7 Click System Settings gt General 10 20 Select a different printer command language from the Command Language list and then click Save Click the Services tab Click Reboot Printer and then click Reboot The printer restarts in the command language you selected PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers Set the Command Language from the Main Menu If you have an LCD printer you can change the printer command language from the Main Menu 1 Make sure that the printer has media and ribbon if necessary installed 2 From the Ready screen press EA The Main Menu appears 3 In the Main Menu select Settings gt System Settings gt General 4 In the General settings list press w to scroll to Command Language 5 Press gt or to select a different command language 6 Press Or EA 7 Press ffl to save your changes If you are prompted to enter a password for ZSim the password is 1138 To return to the Fingerprint menu system from ZSim the password is 8311 Set the Command Language with the Print Button If you have an icon printer you can use the Print button to set the printer command language 1 Make sure that the printer has media and ribbon if necessary installed 2 Turn off the printer 3 Turn the printer back on All the LEDs light up As the printer starts up the LEDs t
66. ent label When I send a TAGREAD or The TAGFORMAT defined for the TAGWRITE command I get this operation determines the number of error message Tag format required parameters You may need to error modify the TAGFORMAT For help see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual For more information see the EPC Tag Data Standard v1 1 revision 1 27 available from the EPCglobal website at www epcglobalinc org PC23 and PC43 Desktop Printer User Manual 107 Chapter 5 Troubleshoot the Printer Restore Defaults on the Printer You can restore the printer defaults by performing a hardware based reset Turn the printer off 2 Pull one or both of the printer latches forward and lift the printer lid 3 Turn the printer on 4 Foran icon printer watch the icon panel When the bottom row of icons turns off press and hold Gl and release IM when the amp icon begins flashing For an LCD printer watch the startup progress bar When the bar is halfway across the screen press and hold and release when the first screen of the Startup Wizard appears 5 Close the printer lid The defaults are restored For an LCD printer follow the instructions in the Startup Wizard 108 PC23 and PC43 Desktop Printer User Manual Chapter 5 Troubleshoot the Printer Restore Defaults from the Printer Web Page If the printer is connected to an Ethernet or wireless network you can res
67. er Resettable alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Sets the length of media in meters that the printer prints before the Odometer Printer alert is sent Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Sets the length of media in meters that the printer prints before the Replace Printhead alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Default 0 PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings System Maintenance Alert Settings Continued Setting Description Default Clean Printhead Sets the length of media in meters 0 that the printer prints before the Clean Printhead alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Faulty Dot Sets che number offaulty dots onthe 0 printhead before the Faulty Dot alert is sent if this alert is configured Range is 0 to 4294967295 Wireless 802 11 General Settings This section describes the 802 11 general settings To view these settings From the printer Main Menu select Settings gt Communications gt Wireless 802 11 gt General From the printer web page click the Configure tab Communications gt Wireless 802 11 Wireles
68. eral predefined label formats You can also copy your own label formats to the printer and print them from this page Intermec Marce opt EE Resident INPrint 203 returnadd 3xi lbx minimal Ibx shipping Ibx 203 in demo 4x6 lbx 203 shipaddr 4x6 Ibx lifetest lbx 203 packslip 4x6 lbx Choose label to print gt Customer Downloaded Print INPrint Labels If the printer is connected to an Ethernet or Wi Fi network you can print labels by entering information in a web form You access web forms through the printer web page 1 On your desktop PC start a browser 2 In the Location or Address bar type the printer IP address and press Enter The printer web page appears 3 Click the INPrint tab 164 PC23 and PC43 Desktop Printer User Manual Appendix C Print Labels with INPrint 4 Select the web form you want to print e Ifyou created the web form yourself click Customer Downloaded and then select the web form in the list Touseoneofthe Resident Intermec supplied web forms click Resident and then select the web form in the list Intermec x PC43d PC43 0000000304 EE TNPrnt ystem formato cm bt Resident INPrint 203 returnadd 3xi lbx minimal Ibx shipping Ibx 203 in demo 4x6 lbx 203 shipaddr 4x6 Ibx lifetest lbx 203 packslip 4x6 Ibx Choose label to print gt Customer Downloaded 5 Type information in the web form as needed 6 Optional To preview the l
69. ert the USB storage device into the printer USB host port 3 From the Ready screen press EA The Main Menu appears 5 Select Tools gt USB Menu gt Print File A list of printable files appears Select the file from the list and press ffl The file prints Install or Export a Configuration File 92 You can save an xml configuration file to a USB storage device and install it on other printers 1 u WwW N Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32 From the Ready screen press EA The Main Menu appears Select Tools gt USB Menu Select Configuration To export a configuration file from the printer memory to the USB storage device select Export Configuration A list of the available files appears To import a configuration file from the USB storage device to the printer memory select Install Configuration A list of the available files appears Select the file to export or install and then press ff The file is exported or installed PC23 and PC43 Desktop Printer User Manual Chapter 4 Configure the Printer Export or Upload Applications and Files This topic explains how to upload applications and files to the printer using a USB storage device You can also export applications and files from the printer to the storage device Note You can only export applications and files that you previously E uploaded to the printer memory Make
70. erts gt Error Warning or Information Note These alert settings cannot be configured from the printer Main Menu Alert settings apply to each ofthe error information or warning alerts and are configured individually by alert Alert Setting Descriptions Setting Description Status Determines if an alert is sent out for a specific printer event Delay Repeat Sets how often the alert is sent out for a specific printer event Range is 1 to 65535 Delay Unit Selects the unit of measure that determines how often the alert is sent out Message Sets the message that is sent out with each alert for a specific printer event Error Alert Default Settings Delay Error Alert Status Repeat Delay Unit Message Out of Media Enable 1 Occurrences Error Out of media Out of Enable 1 Occurrences Error Out of ribbon Ribbon Printer in Disable 1 Occurrences Printer in pause mode Pause Mode Printer in Disable 1 Occurrences Printer in menu mode Menu Mode Application Disable 1 Occurrences Error Application Break Break RFID Not Disable 1 Occurrences Error RFID not Installed installed PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings Error Alert Default Settings Continued Error Alert Status Printhead Enable Lifted Printhead Disable Not Detected Delay Repeat 1 1 Delay Unit Occurrences Occurrences Information Alert Default Settings Information Alert Status Print Job Disable Comp
71. es if the web server is enabled in the printer Determines if the printer can use File Transfer Protocol FTP Determines if the printer can be managed by Wavelink Avalanche Determines if the printer can use Telnet to communicate with Fingerprint Determines if the printer can be managed by Intermec SmartSystems Foundation Determines if the printer can use SNMP Determines if the printer can use the line printer server LPR daemon Determines if the printer can use IKEv2 PC23 and PC43 Desktop Printer User Manual Default Enable Enable Enable Enable Enable Enable Enable Disable 155 Appendix B Default Settings System Network Services Continued Service SSH Telnet Description Determines if the printer can use Secure Socket Handling SSH Determines if the printer can use Telnet System Maintenance Alert Settings This section describes the system maintenance alert settings such as the odometer distance To view these settings 156 Default Enable Enable e From the printer Main Menu select Settings gt System Settings gt Maintenance Alerts From the printer web page click the Configure tab System Settings gt Maintenance Alerts System Maintenance Alert Settings Setting Odometer User Resettable Odometer Printer Replace Printhead Description Sets the length of media in meters that the printer prints before the Odometer Us
72. esources Printer Information Printer Settings 5 Select Print Quality Printer Information or Printer Settings and then press ffl A list of available labels appears 6 Select a label to print and then press How to Print on RFID Media If you have an LCD printer with the optional RFID module installed you can print on RFID media Media containing RFID tags is slightly thicker where the RFID tag is located The slight thickness of this part of the label may affect print quality For thermal transfer labels Intermec recommends using high quality ink ribbon To achieve the best possible print quality follow these guidelines Runthe RFID calibration wizard to determine the best Tag Position and Output Power for RFID media e fnecessary modify the Tag Position TAGADJUST variable to make sure the RFID labels are properly aligned with the antenna Avoid printing on the thickest part of the label when possible For help configuring RFID parameters see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual About RFID Tag Position 62 Tag Position also referred to as TAGADJUST specifies the distance in dots mm in to move the label to align the tag with the RFID antenna Positive values move the label forward and negative values move the label back PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer Center of tag p Tag position P Media edge
73. et Up the Printer osse RyRRRAXVAEREAG x RARAREXWECEPAS About Media x E wes eee ees ER ne edad e dd leg dee al nS ob Pet us 34 About Linerless Media esses e 34 About Tag Media eicere RR RR AEO EE EA ee 34 Adjust the M dia Holders dep ERU ete pere emet 34 About Tear Off Printing ocscotrerpenterrivPUrWNE Vb eENVAR E EN PEROEPTES 37 Load Media for Tear Off Printing sss ee 38 About Cut Off Printing cies sileste ited ck vr ERR ODE SERES 42 Load Media for Cut Off Printing lisse eee 43 About the Label Dispenser sseseeseeeeeeee ee ee 48 Load Media for the Label Dispenser esee eese 49 Load External Media esses e 55 Eoad Ribbonc we eR REGES Ae EE EUR OSA RUM UC ERR aS he 56 Connect the Printer to Power 0 ccc ccc cece cee cc en 59 Us theSet p Wizard EVER RARE tee a ea Bae ae CaS Sod See ante ER 60 Abut Test kabels essaies eaa n amp band GREG Sele bE eS E a REN Bb od oe BO Se 60 Print a Test Label in Start Up Mode 61 Print a Test Label in Idle Mode 0 ccc ccc I 61 Print a Test Label from the Main Menu 0 ccc cee cee cc eens 61 vi PC23 and PC43 Desktop Printer User Manual Contents How to Print on RFID Media esee RR Hh ran 62 About RFID Tag Position v cp pex x oe Sha ea eae ee eats 62 Run the RFID Calibration Wizard esse e 63 Calculate REID Tag Position Rr E RE RE RR E ERAT ENT 64 3 Connect the Printer sse
74. ettings Media Settings Setting Description Default Media Type Selects the type of media that is Media With Gaps loaded in the printer Print Method Selects the method of printing that Ribbon TTR for the printer is using thermal transfer printers or No Ribbon DT for direct thermal printers PC23 and PC43 Desktop Printer User Manual 149 Appendix B Default Settings Media Settings Continued Setting Description Default Media Width Sets the width of the printable area Variable measured from the media margin X across the printhead Unit of measurement is defined in the Unit of Measure parameter INTERMEC 6001 36th Ave W Everett WA 98203 Media Length Sets the length of the printable area Variable measured from one edge of the label to the edge that is closest to the printhead Unit of measurement is defined in the Unit of Measurement parameter I TIT I Media length 6001 36th Ave W Everett WA 98203 INTERMEC 150 PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings Media Settings Continued Setting Description Default Media Margin X Sets the width of the margin from Variable the left edge of the label along the printhead to the edge of the printable area Unit of measurement is defined in the Unit of Measurement parameter n Media n margin X INTERMEC enna oe ar Clip Default Determines if
75. fatermec PC23 PC43 Desktop Printer PC23d PC43d PC43t Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2012 2013 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending Wi Fi is a registered certification mark of the Wi Fi Alliance Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation in the United States and or ot
76. for installing configuring operating and maintaining the PC23 and PC43 printers This document provides you with information about the features of the printer and how to install configure operate maintain and troubleshoot it Before you work with the printer you should be familiar with your printer command language and general printing setup If you are going to use the printer in a network you should be familiar with your network and general networking terms such as IP address PC23 and PC43 Desktop Printer User Manual xiii Before You Begin Related Documents The Intermec website at www intermec com contains our documents as pdf files that you can download for free To download documents 1 Visit the Intermec website at www intermec com 2 Click the Products tab 3 Using the Products menu navigate to your product page For example to find the PC43 product page click Printers gt Desktop gt PC43 4 Click the Manuals tab If your product does not have its own product page click Support gt Manuals Use the Product Category the Product Family and Product to find your documentation Patent Information Product is covered by one or more of the following patents 5 110 226 5 180 232 5 186 558 5 206 662 5 473 984 5 484 991 5 488 223 5 542 487 5 5486 88 5 562 034 5 564 841 5 581 293 5 593 238 5 601 373 5 623 297 5 625 399 5 625 401 5 638 106 5 693 931 5 714 995 5 746 521 5 751 330 5 781
77. for the appropriate language ESim or ZSim and prints the label Note Load media before you turn the printer on since the printer automatically calibrates the media when it starts in ESim ZSim auto configuration mode The data stream must be at least 10 bytes long Command language identification is activated after a 2 second timeout or when the data buffer is full 1 MB PC23 and PC43 Desktop Printer User Manual 19 Chapter 1 About the Printers The printer command language is saved to memory and remains set to ESim ZSim until you change this setting How to Set the Printer Command Language You can use one of these methods to change the printer command language Printer web page Main Menu Print button PrintSet 5 For more information see the PrintSet 5 online help Set the Command Language from the Printer Web Page To set the command language from the printer web page you need to turn on the printer and connect to your Ethernet or Wi Fi network Note If you are using an icon printer without an Ethernet or Wi Fi network you must use the Print button or PrintSet 5 to set the printer command language 1 Make sure that the printer has media and ribbon if necessary installed On your PC open a browser In the Location or Address bar type the printer IP address and press Enter The printer web page appears Click Login The Login page appears Type your Username and Password and click Login The d
78. gin 5 Click the Configure tab gt Alerts Patermec 9 PC43d PC43 0000000304 gt Communications Error Printing Out of Media gt System Settings Status Enable v Y Alerts Delay Repeat 1 Eror Delay Unit Occurrences v o Message Eror Out of media Information Printer in Pause Mode gt Network Services Status Delay Repeat Delay Unit Message Printer in Menu Mode Status Disable v Delay Repeat 1 Delay Unit 0 Message Printer in mana mode Application Break 6 Click Error to configure error alerts Click Warning to configure warning alerts Click Information to configure information alerts PC23 and PC43 Desktop Printer User Manual 101 Chapter 5 Troubleshoot the Printer 7 Change alert settings as necessary When you are finished click Save To restore default settings for all alerts on the page click Default Settings Maintenance and Error Alert Messages Use these tables to understand and troubleshoot some common error alerts you may receive and how to fix them 102 Maintenance and Error Alert Messages Message Label Not Taken Printhead Lifted Out of Ribbon Out of Media Ribbon Low Media Low Ribbon Installed Printer in Pause Mode Printer in Menu Mode Application Break Print Job Complete Odometer Printer Description and Solution Printing has been stopped because a label is obstructing the label taken sensor Remove the label to
79. gt Ethernet e Foran icon printer configure the Ethernet settings through PrintSet 5 or the printer web page About Wi Fi Communications e The printer supports Wi Fi communications when the optional WA Fi Bluetooth module is installed You can configure Wi Fi communications e from the printer web page You need to know the printer IP address e from the printer Main Menu if your printer has a graphical interface By default the printer supports DHCP networks If you are not using aDHCP network and you do not know the printer IP address you need to configure Wi Fi settings by using Intermec PrintSet 5 through a USB connection to the printer or by sending commands through a serial connection Connect the Printer to a Wireless Network Before you begin you should be familiar with the settings you need for your network If you are using a DHCP network turn the printer on The printer automatically connects to the wireless network If you are not using a DHCP network follow the next procedure to manually assign network settings such as the printer IP address to a printer with the LCD interface Note If you are using an icon printer and you do not know the printer IP address you need to use Intermec PrintSet 5 with a USB connection to a PC to configure wireless network settings for a non DHCP network PC23 and PC43 Desktop Printer User Manual 71 Chapter 3 Connect the Printer 72 1 From the printer Read
80. her countries Bluetooth is a trademark of Bluetooth SIG Inc U S A ENERGY STAR The products described herein comply with the requirements of the ENERGY STAR As an ENERGY STAR partner Intermec Technologies has determined that this product meets the ENERGY STAR guidelines for energy efficiency For more information on the ENERGY STAR program see www energystar gov The ENERGY STAR does not represent EPA endorsement of any product or service ii PC23 and PC43 Desktop Printer User Manual Document Change Record This page records changes to this document The document was originally released as Revision 001 Version Number Date Description of Change 003 8 2013 Added information to support the latest firmware version K10 05 How to select a printer command language on the icon printer How to print a test label in idle mode Updated media specifications Descriptions of the printer command languages How to print on RFID media 002 8 2012 Added or revised content PC23 and PC43 Desktop Printer User Manual New procedure for printing test labels from the icon printer New illustrations of the label dispenser accessory ENERGY STAR logo and description Information on using tag media and linerless media Information on the optional thick media springs iii PC23 and PC43 Desktop Printer User Manual Contents Contents Before You Begin ed e eb EE iR ets xi Safety Informationcs se 64 0h 595 t cae epe
81. iefly turn on to indicate the current charge level The LEDs turn off to save power Charge Level button 32 PC23 and PC43 Desktop Printer User Manual 2 Set Up the Printer This chapter explains how to load media and ribbon print test labels and adjust the print quality Chapter 2 Set Up the Printer About Media The printers can print on labels tickets tags and continuous stock The procedure you use to load media depends on how you are operating the printer and the options you have installed About Linerless Media If you are printing on linerless media follow these guidelines for best results You must install the linerless roller accessory before printing For more information on this accessory contact your local Intermec representative When removing printed labels on linerless media tear the label up towards the top of the printer to prevent media jams Do not use linerless media with the cutter accessory About Tag Media If you are printing on tag media follow these guidelines for best results Install the optional thick media springs before printing For more information on this accessory contact your local Intermec representative After you install the thick media springs adjust the Media Sensitivity and Darkness settings for best print quality To extend the life ofthe printhead Intermec recommends that you install the original springs when printing on other types of media Adjust
82. ion To understand the warranty for your Intermec product visit the Intermec website at www intermec com and click Support gt Returns and Repairs gt Warranty PC23 and PC43 Desktop Printer User Manual Before You Begin Disclaimer of warranties The sample code included in this document is presented for reference only The code does not necessarily represent complete tested programs The code is provided as is with all faults All warranties are expressly disclaimed including the implied warranties of merchantability and fitness for a particular purpose Web Support Visit the Intermec website at www intermec com to download our current manuals in PDF Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support Knowledge Central to review technical information or to request technical support for your Intermec product Send Feedback Your feedback is crucial to the continual improvement of our documentation To provide feedback about this manual please contact the Intermec Technical Communications department directly at TechnicalCommunications intermec com Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us Who Should Read This Manual This user manual is for the person who is responsible
83. ion describes the 802 11 IPv4 and IPv6 settings To view these settings e From the printer Main Menu select Settings gt Communications Wireless 802 11 Network IPv4 or IPv6 From the printer web page click the Configure tab Communications gt Wireless 802 11 Wireless 802 11 Network Settings Setting Description Default IPv4 IP Sets how the printer obtains anIP DHCP Assignment address for IPv4 networks Method PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings Wireless 802 11 Network Settings Continued Setting Description IPv4 IP Address Sets the unique network level address that is assigned to each device in an IPv4 network Subnet Mask Sets a number that defines the range of IP addresses that can be used in an IPv4 network Default Router Sets che IP address ofa router that is used when a device sends a packet to another subnet or to an unknown destination DHCP Response Sets if the printer receives DHCP responses by broadcast or unicast IPv6 IP Sets how the printer obtains an IP Assignment address for IPv6 networks Method IPv6 IP Address Sets the unique network level address that is assigned to each device in an IPv6 network Wireless 802 11 Security Settings Default 0 0 0 0 0 0 0 0 0 0 0 0 Broadcast Automatic Automatic This section describes the 802 11 security settings To view these settings From the printer Main Menu sel
84. l at intermec custhelp com to review technical information or to request customer support If you still need help after visiting Knowledge Central call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact Us to find your local Intermec representative Before you call Intermec Product Support make sure you have this information ready Printer serial number Printer configuration number Firmware type and version Printer command language Wireless or serial port settings Installed options Media settings Ethernet settings Bluetooth settings You can find all of this information on the printer web pages or on a test label 96 PC23 and PC43 Desktop Printer User Manual Chapter 5 Troubleshoot the Printer Locate the Printer Configuration and Serial Numbers The printer configuration and serial numbers can be found on the product label located on the underside of the printer Configuration label e e F PC23 and PC43 Desktop Printer User Manual 97 Chapter 5 Troubleshoot the Printer About Printer System Information View Printer Statistics 98 e Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware This information can be useful when you contact Intermec Product Sup
85. lete Started Disable Printer is Disable rebooting Warning Alert Default Settings Warning Alert Status Ribbon Disable Installed Upgrading Disable Firmware Odometer Disable User Resettable Odometer Disable Printer Replace Disable Printhead Clean Disable Printhead Faulty Dot Disable PC23 and PC43 Desktop Printer User Manual Delay Repeat 1 Delay Repeat 1 Delay Unit Occurrences Occurrences Occurrences Delay Unit Occurrences Occurrences Occurrences Occurrences Occurrences Occurrences Occurrences Message Error Printhead lifted Error Printhead not detected Message Print job complete Printer is started Printer is rebooting Message Warning Ribbon installed Warning Upgrading firmware Warning Odometer User resettable has reached a preset value Warning Odometer Printer has reached a preset value Warning Replace printhead Warning Clean printhead Warning Faulty dot is detected 145 Appendix B Default Settings 146 Error Alerts Error alerts are sent when a condition occurs that prevents the printer from printing such as running out of media These alerts include Outof Media Out of Ribbon Printer in Pause Mode Printer in Menu Mode Application Break RFID Not Installed Printhead Lifted Printhead Not Detected Information Alerts Information alerts are sent when a print job i
86. lso use the setup wizards in PrintSet 5 to guide you through common configuration tasks Make sure that you have Windows XP or later running on your PC 2 Download PrintSet 5 from the Downloads page of the Intermec website at www intermec com products printers media software index aspx 3 Connect your printer to your PC using a serial USB or network Ethernet or Wi Fi connection How to Configure the Printer with Programming Commands You can change configuration settings by sending programming commands directly from your PC to the printer through a terminal program such as HyperTerminal a serial connection or a network connection 88 PC23 and PC43 Desktop Printer User Manual Chapter 4 Configure the Printer If your printer uses the Fingerprint programming language use the SETUP GET command followed by the node subnode and parameter setting For example here is a Fingerprint example that changes your media setting to labels with gaps SETUP GET MEDIA MEDIA TYPE LABEL W GAPS You must log in as an itadmin to perform a SET operation but you do not need to log in to perform a GET operation If your printer uses the IPL programming language this example changes your media setting to labels with gaps lt STX gt lt SI gt T1 lt ETX gt For more information on how to change configuration settings with a programming language see either the Intermec Fingerprint Command Reference Manual or the IPL Comma
87. n Default Baud Rate Transmission speed in bits per 115200 second bps for the serial port Data Bits Number of bits that define a 8 character or byte Parity Specifies how the printer checks the None integrity of the transmitted data Stop Bits Number of bits sent at the end of 1 every character to allow the receiving signal hardware to detect the end of a character and to resynchronize with the character stream Hardware Specifies if hardware flow control Disable RTS CTS is used to manage the rate of data transmission between the device and the host ENQ ACK Specifies if software flow control Disable ENQ ACK is used to manage the rate of data transmission between the device and the host PC23 and PC43 Desktop Printer User Manual 153 Appendix B Default Settings Ser al Port Settings Continued Setting XON XOFF To XON XOFF From New Line Character System 1 0 Settings This section describes system I O settings for the printer To view these 154 settings Description Default Specifies if software flow control Disable XON XOFF is used to manage the rate of data transmission to the host Specifies if software flow control Disable XON XOFF is used to manage the rate of data transmission from the host Defines the characters that the CR LF printer echoes to the host to indicate that it has moved to a new line From the printer Main Menu select Settings gt System Settings gt
88. n calibration mode About the LCD Front Panel The printer LCD interface includes a screen navigation buttons anda Print button PC43t Printer with LCD Interface 8 PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers On the PC43t you can adjust the screen for the best viewing angle Caution Do not tilt the screen past its maximum angle or you could damage the screen LCD Interface Navigation and Print Buttons LCD Interface Navigation Button Descriptions Button Description Menu Home button From the Ready screen press to toggle between the Ready screen and the printer Main Menu Directional pad Press w lt or gt to move the selection PEU pag highlight to another item Press amp to select the highlighted item and to save settings in a menu or list Back button Press to return to the previous menu or page Print button Press to begin printing or to feed a single label s About the Ready Screen After you turn the printer on the Ready screen appears when the printer finishes starting up fatermec Ready Fingerprint 01 04 2012 10 200 27 89 12 00 PC23 and PC43 Ready Screen PC23 and PC43 Desktop Printer User Manual 9 Chapter 1 About the Printers Note Icons for Wi Fi and Bluetooth status appear only when the gt optional Wi Fi Bluetooth module is installed The IP address appears when the printer is connected to an Ethernet or wireless network and
89. nal media holder feed the media through the external media feed slot To adjust the media holders for a different media size a Pullthelocking tab up PC23 and PC43 Desktop Printer User Manual 39 Chapter 2 Set Up the Printer b Slide the media holders to adjust the distance between them and place the media roll between the holders c Make sure the media holders are snug against the sides of the media roll and press the tab down to lock the media holders in place 40 PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer 4 If you are using notched or black mark stock slide the label stop sensor so the notches or marks pass over the sensor 5 For the PC23d and PC43d thread the media under the tip guides on the media holders and past the front of the printer PC23 and PC43 Desktop Printer User Manual 41 Chapter 2 Set Up the Printer For a PC43t thread the media through the media guides and past the front of the printer To adjust the width of the media guides slide the guides as needed to fit your media 6 Close the printer lid until it snaps shut 7 Turn the printer on and configure the feed adjust settings About Cut Off Printing 42 A In cut off printing each label is automatically cut from the media roll immediately after the label is printed You can print on non adhesive continuous label stock You can also use self adhesive labels with a liner but you m
90. nd Reference Manual How to Configure the Printer with SmartSystems You can use SmartSystems to change configuration settings on your printer The printer ships with the SmartSystems client loaded on it The console is part of SmartSystems and is available from the Intermec website To download SmartSystems go to www intermec com products smrtsysfoundation index aspx About Printer Profiles After you change printer default settings to meet your needs you can save those settings as a printer profile The printer supports multiple profiles that you can save and load at any time For example you can create one profile to use when you are printing on continuous label stock and a different profile to use when you are printing on label stock with gaps The following printer settings are not saved in a profile e IP address for either IPv4 or IPv6 networks Media calibration settings for the label stop sensor Remote port or remote host values for a remote computer which connects to the printer through raw TCP PC23 and PC43 Desktop Printer User Manual 89 Chapter 4 Configure the Printer Save a Printer Profile from the Main Menu You can save current printer settings for an LCD printer as a printer profile and load that profile on another printer 1 2 3 4 6 From the Ready screen press EA The Main Menu appears Select Tools gt Profiles The Profiles menu appears Select Save Select the Filename text box and t
91. nd communications You can start the wizards from the Main Menu Printing Communications Calibration Printing Wizards Name Description Media Setup Select media and printing type DT or TTR media width length and X margin Start and Stop Adjust values and print speed Print Quality Prints a series of labels to test print quality Loading Media Shows how to load media PC23 and PC43 Desktop Printer User Manual 15 Chapter 1 About the Printers Printing Wizards Continued Name Description Loading Ribbon TTR printers only Shows how to load a roll of ribbon Communications Wizards Line Analyzer Wireless 802 11 Bluetooth Calibration Wizards Media RFID Label Taken Sensor 16 Description Logs all incoming data on all communications channels and saves the data to a log file For experienced users Looks for wireless networks and sets up Wi Fi communications This item appears in the Communications wizards list when the optional Wi Fi Bluetooth module is installed Looks for discoverable Bluetooth devices and sets up Bluetooth communications This item appears in the Communications wizards list when the optional Wi Fi Bluetooth module is installed Description Calibrates the label stop sensor and shows current print settings Calibrates the RF power setting for the RFID module and adjusts RFID tag media settings for best performance This item appears in the Calibration wi
92. nses printed labels when you use linerless media stock For PC43 Battery Base Pedestal style base holds rechargeable battery sold separately and attaches to base of printer Uses printer AC power adapter to charge battery For PC43d Rechargeable battery For use with Battery Base Power Adapter Base Pedestal style base attaches to base of printer and holds AC power adapter For PC43d Thick Media Springs Heavier gauge springs increase printhead pressure for best results when printing on tag media These replacement parts are also available for the PC23 and PC43 e 203 dpi printhead Standard platen roller AC power adapter For information on these accessories and replacement parts contact your Intermec representative PC23 and PC43 Desktop Printer User Manual 27 Chapter 1 About the Printers About the Battery Base 28 e Instead of using the AC power supply you can use the optional battery base to provide power for the PC43d printer Depending on your printer duty cycle che rechargeable battery in the battery base provides up to 8 hours of power Note Battery life depends on many factors The battery is designed to provide 8 hours of charge plus one hour of standby time when you are printing a 150 mm 6 in label every 7 minutes PC43d Printer and Battery Base For help installing the printer on the battery base see che PC43d Battery Base Installation Instructions Note Printing speed depend
93. ntinue press ffl The default settings are restored and the printer restarts When the printer finishes starting up the Setup Wizard begins Follow the instructions to complete the Wizard To return to the Main Menu without restoring any defaults select No To return to the Restore Defaults list without restoring any defaults select Cancel How to Upgrade the Printer Firmware You should check for periodic updates to the printer firmware Updated firmware can include bug fixes or additional features that you might find useful The latest version of the firmware is available from the PC23 or PC43 printer Downloads page on www intermec com You can upgrade the printer firmware using the printer web page aUSB storage device the USB menu PrintSet 5 For more information see the PrintSet 5 online help Note After you upgrade the printer firmware Intermec recommends that you restore the default settings and calibrate the media sensors PC23 and PC43 Desktop Printer User Manual 111 Chapter 5 Troubleshoot the Printer Download the Printer Firmware Update Before you can upgrade the printer firmware you need to download the upgrade file from the Intermec website 1 2 3 4 5 Go to the Intermec website at www intermec com Click Support gt Downloads Use Product Category Product Family and Product to select the PC23 or PC43 Click Submit The latest software appears on the page Download the lates
94. o 0 39 in centered between tickets 15 maximum reflectance 76 2 to 203 um 3 to 8 mil flexible wristbands up to 10 mils maximum 60 to 181 g m 7696 TAPPI T425 PC23 and PC43 Desktop Printer User Manual Appendix A Specifications PC23d Print Speed Resolution and General Media Specifications Cont nued Label Stop Sensor For gap black mark and notch media adjustable from left media edge to 4 5 mm right of center on LCD printers gap sensing fixed at center on icon printers PC43d Physical Specifications Dimensions Weight Power Supply Requirements Operating Temperature Storage Temperature Relative Humidity 16 8 cm x 18 0 cm x 21 5 cm 6 61 in x 7 09 in x 8 46 in 1 72 kg 3 80 lbs 100 240 VAC 50 60 Hz 60W 5 C to 40 C 41 F to 104 F 40 C to 60 C 40 F to 140 F 20 to 80 non condensing PC43d Print Speed Resolution and General Media Specifications Print Mode Print Speed variable Print Speed on battery power Print Resolution Print Width Media Width Label Roll Diameter maximum Label Length minimum Direct thermal 203 dpi 50 to 200 mm sec 300 dpi 50 to 150 mm sec 203 dpi 50 to 150 mm sec 300 dpi 50 to 100 mm sec 203 dpi 8 dots mm 300 dpi 11 8 dots mm 203 dpi 104 mm 4 09 in max 300 dpi 106 mm 4 17 in max 19 05 to 118 mm 0 75 to 4 65 in 127 mm 5 in 2 to 8 ips 2 to 6 ips 2 to 6 ips 2 to 4
95. o 96 characters Determines if the identity of the No authentication server is verified using its certificate when using EAP TTLS PEAP or EAP TLS Intermec recommends that you set Validate Certificate to Yes Sets the name of the Protected Access Credential PAC that is used for EAP FAST authentication The printer uses this file if Acquire PAC is on and the current installed PAC fails to authenticate the printer to the network eap fast pac Determines if automatic PAC file On provisioning is on for EAP FAST authentication Determines if the printer can roam Disable from one access point to another without reauthenticating with the server CCKM only works in wireless networks using LEAP Determines if the printer can use Disable either TKIP or AES for data encryption depending on the configuration of the access point 161 Appendix B Default Settings 162 PC23 and PC43 Desktop Printer User Manual C Print Labels with INPrint This section explains how to use the INPrint feature to print labels Appendix C Print Labels with INPrint About the INPrint Page The INPrint page features sample web forms you can use to quickly and easily print single labels if you are using the Fingerprint or Direct Protocol language on your printer You select a web form from the lists and enter information in the fields for that label You can then preview and print the label The printer firmware includes sev
96. on takeup core 56 PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer 4 Place the new ribbon roll between the rear ribbon holders The ribbon should come off the roll as shown in the illustration PC23 and PC43 Desktop Printer User Manual 57 Chapter 2 Set Up the Printer 6 Attach the end of the ribbon to the takeup core 58 PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer 8 Close the printer lid until it snaps shut 9 If you have already configured the printer for thermal transfer printing continue with the next step Otherwise from the printer Main Menu select Settings gt Printing gt Media gt Print Method gt Ribbon TTR For an icon printer you must use the printer web page or Intermec PrintSet 5 to configure thermal transfer printing 10 Save your changes Connect the Printer to Power Caution Use only the AC power adapter supplied with the printer The use of a power adapter not approved by Intermec voids the product warranty and may damage the printer 1 Connect the power adapter to the power port on the rear of the printer 2 Connect the power adapter to AC power When the adapter is connected to AC power the green LED in the adapter connector turns on and stays on PC23 and PC43 Desktop Printer User Manual 59 Chapter 2 Set Up the Printer 3 Press the power switch to turn the printer on As the printer starts up 1 a p
97. port for assistance or troubleshooting Note The printer must be connected to an Ethernet or wireless network to view system information in the printer web page Intermec PC43d PC43 0000000304 System Information gt Odometer b Statistics gt XML Printing Log Summary Printer Printer Serial Number 50000000304 Firmware Command Language Fingerprint Firmware Version Installed Options Main Logic Board Part Number Serial Number Ethernet Part Number Serial Number USB Device Part Number Serial Number Thermal Printhead Part Number Serial Number K10 01 005654 000000000000001 50000000304 System Information Tab in Printer Web Pages If your printer is connected to an Ethernet or Wi Fi network you can view printer statistics in the printer web page 1 On your PC open a browser 2 In the Location or Address bar type the printer IP address and press Enter The printer web page appears 3 Click the System Information tab PC23 and PC43 Desktop Printer User Manual 4 Click Statistics Chapter 5 Troubleshoot the Printer 5 Click a category to see more information For example click Print Statistics to see the number of labels printed and odometer values Statistic System information Print Statistics Supply Hardware Options Administration Network Interfaces Font Information Bar Code Information Image Information Check the
98. r to the printer Connect to the Printer Through Bluetooth To connect to the printer from a Bluetooth enabled mobile computer you may need to configure Bluetooth settings on the printer before you try to discover the printer from the mobile computer Configure Bluetooth Communications from the Main Menu This section explains how to configure Bluetooth settings from the printer Main Menu You may need to configure these settings if you want to connect to a mobile computer through Bluetooth 1 From the Ready screen press EA The Main Menu appears 2 Select Settings gt Communications gt Bluetooth 3 Change settings as needed for your Bluetooth device 4 When you are finished save your changes and restart the printer 76 PC23 and PC43 Desktop Printer User Manual Chapter 3 Connect the Printer Configure the Printer from the Web Page If you are using Ethernet or Wi Fi communications you can change printer configuration settings from the printer web page You should have already connected your printer to your network and obtained an IP address 1 Open a web browser on your PC 2 In the Location or Address bar type the printer IP address and then press Enter The printer web page appears Intermec PC43d PC43 0000000304 M EO Communications we Serial 115200 8 None 1 Jf ofS Ethernet 10 200 27 89 Installed Options Option Part Number Serial Number Main Logic Board A000000000000001 50000000304
99. resume printing Lower the printhead Load ribbon in the printer Load media in the printer The diameter of the remaining roll of media is lower than the specified value in the Ribbon Low Diameter setting Replace the ribbon The diameter of the remaining roll of media is lower than the specified value in the Media Low Diameter setting Replace the media The printer is configured as a direct thermal printer and thermal transfer ribbon is installed Remove the ribbon or configure the printer for thermal transfer media A print job is paused from the front panel Press the Print button to resume printing A user entered a menu from the front panel Press the Home button to return to the Ready screen Fingerprint only An application breaks uncontrolled A print job has been successfully completed The printer has reached a limit set in the Odometer Printer setting in Maintenance Alerts for the amount of media to print before being alerted PC23 and PC43 Desktop Printer User Manual Chapter 5 Troubleshoot the Printer Maintenance and Error Alert Messages Continued Message Odometer User Resettable Printhead Too Hot Description and Solution The printer has reached a limit set in the Odometer User Resettable setting in Maintenance Alerts for the amount of media printed since the last reset The printhead is overheated and needs to cool down Wait for printing to resume automatically Printhead No
100. rinter to your PC using one of these cables e USB cable e Serial or parallel cable Connect the Printer Using a USB Cable The printer supports USB connections to a desktop PC You do not need to set up any parameters for USB communications Note You must install InterDriver to use a USB connection to a Windows PC For more information see the PrinterCompanion CD that came with your printer 1 Download and install the InterDriver software on your PC 2 Connect one end of the USB cable to the back of the printer and connect the other end to your PC A USB Host Connected message appears on the printer screen USB device port 68 PC23 and PC43 Desktop Printer User Manual Chapter 3 Connect the Printer Connect the Printer Using a Serial or Parallel Cable Ifyou have the optional USB to Serial adapter cable or USB to Parallel adapter cable for the printer you can connect the printer to the serial or parallel port on a PC Note You must configure all printer settings through the printer Main Menu the printer web page or with PrintSet 5 and a USB connection before you use a parallel connection to the printer 1 Connect the adapter cable to the USB device port on the printer USB device port 2 Fora USB to Serial adapter connect the adapter cable to the serial port on your PC Continue with the next step For a USB to Parallel adapter connect the adapter cable to the parallel port on your PC The printer is
101. rinthead 170 0 Replace Printhead 0 0 Clean Printhead 0 0 Faulty Dot 0 0 L L About Alerts To help maintain the printer you can configure the printer to send alert messages when certain conditions occur For example the printer can send a message when the odometer reaches a certain value or if the printhead is lifted during printing There are three types of alerts e Error alerts Information alerts Warning alerts You configure alert settings in the printer web page Alert messages can be sent to an email address an SNMP trap or both You can enable or disable each type of alert set the number of times the alert is repeated set the unit of measure that determines how often the alert is sent and change the default text message for the alert PC23 and PC43 Desktop Printer User Manual Chapter 5 Troubleshoot the Printer Configure Alerts This section explains how to configure alerts and alert messages You configure alert settings from the printer web page Note To configure the printer from its web page the printer must be turned on and connected to your Wi Fi or Ethernet network 1 On your desktop PC start a browser 2 In the Location or Address bar type the printer IP address and press Enter The printer web page appears 3 Click Login in the upper right corner ofthe screen The Login page appears 4 Type your Username and Password in the entry fields and then click Lo
102. rogress bar appears on the LCD printer screen When the printer has finished starting up the Ready screen appears and the blue Ready to Work indicator turns on and stays on the icons turn on and then turn off one at a time on the icon panel When the printer has finished starting up the blue Ready to Work indicator turns on and stays on Ifa condition occurs that will prevent printing the Ready to Work light blinks Use the Setup Wizard This section explains how to use the Setup Wizard to configure the LCD printer You must configure the printer this way after turning it on for the first time after upgrading the firmware or after resetting all defaults Connect the printer to power and press the Power switch When the printer is ready the Setup Wizard starts Select the settings you want from the menus in the Setup Wizard Use or v to select different items in a list If the item you selected requires you to select an option from a preset list press or to scroll through the list items Press ffl to select a highlighted item Select and press ffl to continue to the next screen About Test Labels 60 You can print a test label to check print quality and get configuration information including lists of the fonts images and applications installed on the printer Use one of these methods to print a test label In Start Up mode In Idle mode From the Main Menu PC23 and PC43 Desktop Printer User Manu
103. s 802 11 General Settings Setting Description Default Network Name Defines the wireless network To INTERMEC SSID communicate all access points and wireless devices must have the same network name which is case sensitive Network Type Selects the radio behavior of the Infrastructure printer Ad Hoc mode allows the printer to communicate directly with another printer Infrastructure mode allows the printer to communicate through an access point PC23 and PC43 Desktop Printer User Manual 157 Appendix B Default Settings Wireless 802 11 General Settings Continued Setting Description Default Roaming Controls the roaming inclination of Off the printer The higher the level the less inclined the printer is to switch access points based on the printer received signal strength RSSI Power Mode Select the power management Constant Awake setting for the radio Constant Awake provides the highest throughput but draws the most power Power Saving conserves the most power but provides the lowest throughput Fast Power Saving turns off components when they are not being used to draw less current Channel Sets the common channel that 1 radios in Ad Hoc mode use to transfer data Range is 1 to 14 Hidden SSID Determines if the radio is allowed to Disable look for SSIDs that have been hidden to prevent unauthorized devices from connecting to the wireless network Wireless 802 11 Network Settings 158 This sect
104. s G Lane Copyright 2006 Richard Wilson lt richard wilson netsurf browser org gt Copyright 2008 Sean Fox lt dyntryx gmail com gt Copyright c 1998 2009 Glenn Randers Pehrson 170 Link to Source Code http www racoon2 wide ad jp w http ipsec tools sourceforge net http www net snmp org hetp www enlightenment org hetp www libexpat org hetp www columbia edu kermit http giflib sourceforge net hetp www ijg org http www netsurf browser org projects libnsbmp http www libpng org pub png libpng html PC23 and PC43 Desktop Printer User Manual Copyright or License Text Link to Source Code Copyright c 1998 2007 The OpenSSL hetp www openssLorg Project C 1995 2004 Jean loup Gailly and Mark http zlib net Adler Copyright c 2003 2009 Jouni Malinen lt j w1 fi gt and contributors This software is provided by all copyright holders as is and any express or implied warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose are disclaimed In no event shall any copyright holder or contributors be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss of use data or profits or business interruption however caused and on any theory of liability whether in contract strict liability or tort
105. s on the actual battery charge level The maximum print speed for a PC43d running on battery power is 6 ips for 203 dpi and 4 ips for 300 dpi PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers Battery Base LEDs When the battery base is connected to AC power the LEDs indicate the battery charge status LEDs Battery Base Connected to AC Power LEDs Battery Charge Status 95 to 100 76 to 94 kK EE a 51 to 75 L 1 Ps ED 26 to 5096 Coq Co Pd 0 to 25 Battery out of charging temperature range Battery error CI Co P d PC23 and PC43 Desktop Printer User Manual 29 Chapter 1 About the Printers When the battery base is not connected to AC power you can press the Charge Level button to briefly turn on the LEDs and see the battery charge level LEDs Battery Base Not Connected to AC Power LEDs Battery Charge Level Battery is 7696 to 10096 charged Battery is 5196 to 7596 charged Battery is 2696 to 5096 charged Battery is 1196 to 2596 charged Battery is 0 to 10 charged Battery out of operating temperature range Battery error Dium a nit D0 O UOUE i 0 od og od dG gt E BE J8 Tia Battery Precautions Follow these precautions when using the printer with the Battery Base 30 Use only the battery supplied by Intermec Risk of explosion if battery is replaced by an incorrect type Use of another battery may present a risk of fire or explosion
106. s started or completed or when the printer is rebooting These alerts include e Print Job Complete Printer is Rebooting Started Sent when a print job has begun Warning Alerts Warning alerts are sent when the printer may need attention shortly such as when the printhead needs maintenance or when the odometer has reached a present value A warning alert is also sent when the printer firmware is being upgraded Warning alerts include Ribbon Installed Sent when the printer is set for direct thermal printing but has ribbon installed for thermal transfer printing Ribbon Low Upgrading Firmware Odometer User Resettable e Odometer Printer e Replace Printhead PC23 and PC43 Desktop Printer User Manual Appendix B Default Settings e Clean Printhead e Faulty Dot Sent when a faulty dot is detected in the printhead which can lead to lower print quality Ethernet Settings This section describes the Ethernet IPv4 and IPv6 settings To view these settings e From the printer Main Menu select Settings gt Communications Ethernet From the printer web page click the Configure tab Communications gt Ethernet Ethernet Settings Setting IPv4 IP Assignment Method IPv4 IP Address Subnet Mask Default Router DHCP Response IPv6 IP Assignment Method IPv6 IP Address PC23 and PC43 Desktop Printer User Manual Description Default Specifies how the printer obt
107. solutions in order The media may not be properly installed or aligned Reload the media The media margin or X start parameter may be set too low Increase the setting The print speed may be too high Lower the print speed The ink coated side ofthe ribbon may not be facing the media Reload the ribbon Make sure the Print Method is set to Ribbon TTR 105 Chapter 5 Troubleshoot the Printer Problems and Possible Solutions Continued Problem The ribbon breaks The Ethernet or wireless network connection is not working correctly Icannot connect to the printer web page The printer has RFID media loaded but it is not writing to the tags The RFID module is installed in the printer but RFID does not appear in the menu None of the RFID commands work Possible Solution Try these possible solutions in order Make sure your media setting is appropriate for the type of media you are using Make sure that the ribbon is fitted correctly Reload the ribbon Theenergy control may be faulty For help contact your Intermec Service representative Try these possible solutions Make sure your network cable is securely connected to your printer and a straight pin to pin cable not a crossover cable Make sure your PC is correctly configured for and connected to your network Make sure your printer is correctly configured for your network If you are connecting
108. sseee ee 85 Configure the Printer from the Web Page isssesssseeeeeeese 86 Configure the Printer from che Main Menu 0 0 eese 88 Configure the Printer with PrintSet 5 lesse 88 How to Configure the Printer with Programming Commands 88 How to Configure the Printer with SmartSystems 0 000005 89 PC23 and PC43 Desktop Printer User Manual vii Contents About Printer Profile sd roe vr Oder e ER a p DER BRE 89 Save a Printer Profile from the Main Menu sees eee 90 Load a Printer Profile from the Main Menu 0 ccc eee 90 How to Load a Printer Profile with Programming Commands 90 About USB Storage Device Directories isses eee 91 Print a File from a USB Storage Devich erreien eoa cece cece ene 92 Install or Export a Configuration PUE au arist FEE ETE eee ene 92 Export or Upload Applications and Files 0 00 cece eee ene 93 Upload or Delete Applications and Resources 0 0 c cece cece cece eee es 93 5 Troubleshoot the Printer leeren nn nnn nnn 95 Call Product Suppott s eto an REPE V CH eae lane gees P D pU ERE 96 Locate the Printer Configuration and Serial Numbers 0 000000000 ee 97 About Printer System Information isses eee 98 View Printer Statistics cesses e re erUPONI D NEP IER E E I 98 Check the Printer Odometer sees en 99 About Alerts asco eot Ce ERAI LUE RED DO es
109. sure the USB storage device has a single partition and is formatted as FAT16 or FAT32 2 Copy the files to the appropriate directory on the USB storage device 3 Insert the storage device into the USB host port on the printer The USB Device menu appears 4 Select an item in the USB Device list e To upload an application or other file into the printer memory from the USB storage device select Install Resources and then press B To export an application or file from the printer to the USB storage device select Export Resources and then press fj 5 Select the type of item you want to upload or export Applications Fonts Forms layout Web Forms Images or FP Scripts and then press ff 6 Select the file from the list and then press ffl The file is uploaded to the printer memory or exported to the USB storage device Upload or Delete Applications and Resources From the printer web page use the Manage page to upload or delete applications fonts images label formats or web forms to the printer memory You cannot delete resident applications or Ved Note You can only delete applications and resources you downloaded resources which are installed as part of the printer firmware PC23 and PC43 Desktop Printer User Manual 93 Chapter 4 Configure the Printer To upload or delete applications or resources from the printer web page the printer must be turned on and connected to your Wi Fi or Ethernet network
110. t Detected The printer is not detecting the printhead Check Faulty Dot Replace Printhead Clean Printhead No RFID Tag Found RFID Not Installed Upgrading Firmware Printer is Rebooting Started Motor Too Hot PC23 and PC43 Desktop Printer User Manual the printhead cable The printhead has reached the number of faulty dots set in the Faulty Dots setting in Maintenance Alerts The printer has reached a limit set in the Replace Printhead setting in Maintenance Alerts for the amount of media to print before replacing the printhead Replace the printhead The printer has reached a limit set in the Clean Printhead setting in Maintenance Alerts for the amount of media to print before cleaning the printhead Clean the printhead The printer cannot find an RFID tag You need to disable RFID on the printer You are attempting to write to a tag but the printer does not support RFID You must install the RFID module in the printer to be able to write to RFID tags The printer is going to start upgrading the firmware Do not try to send anything to the printer The printer is going to restart Wait until che printer is ready before attempting to communicate with it The printer is in the process of starting up The printer motor has reached its maximum operating temperature limit Let the motor cool down before you resume printing 103 Chapter 5 Troubleshoot the Printer Problems and Possible Solutions
111. t Fingerprint prereset eree ahn rE he DESI NT ENAERE ES tes 18 About Direct Protocol isss eie c REDITU Seis OON eR UNT Dots 18 About IPE c etu OSA o uates SM hee tos oer il Nes ar cn 18 About ESmm ds otetewebeveesDUe ee e See he ate ah MEM 18 ANbOUt ZSITWh terre ER A OE RE EORR den A ien D ed ICA beg Ua EE ack tent bese 19 AboutDSitm c SERA OI Tey eas ba ARE RODEO epar vies EO UR 19 AboucSmart Printing leni dde e beo S RR NTC VETRO IHR 19 About ESim ZSim Auto Configuration iie eee 19 PC23 and PC43 Desktop Printer User Manual v Contents How to Set the Printer Command Language sees ene 20 Set the Command Language from the Printer Web Page 0 20 Set the Command Language from the Main Menu 0 05 21 Set the Command Language with the Print Button 004 21 Mount the Printer ona Wall 0 ccc RR RR en 22 PC23 Wall Mounting Template ssesseseseee e 24 PC43 Wall Mounting Template vess ronaned tr EENKEER EAA EEO e 25 Printer Options and Accessories oerni a eer E nanan eere res EN ERE ep 26 Abo tthe Battery Base 5 ios sese stcesetox wt avro ued weg eee ue eee Ere 28 Battery Base LEDS e iu iste sdlbet ne wee ob br eed de erben Ld 29 Battery Precautions od tesa duce ep er vr Ee valeas etie ed ond ete tete 30 Charge the Batt ty oe ne RR EAT VOD VO dx etes kt et ded 31 Power the PC43d with the Battery Base oriris crccsreodirriverreited eiretie 31 2 S
112. t firmware version to your PC Upgrade Firmware from the Printer Web Page You can upgrade the printer firmware from the printer web page To configure the printer from the web page the printer must be turned on and connected to your Wi Fi or Ethernet network 112 On your PC open a browser In the Location or Address field type the printer IP address and press Enter The printer web page appears Click Login in the upper right corner of the screen The Login page appears Type your Username and Password in the text fields and click Login Click the Services tab and then select Firmware Upgrade The Firmware Upgrade screen appears showing the current firmware version Click Browse to locate the upgrade file select it and then click Open Click Upgrade The printer web page shows that it is upgrading firmware on your printer PC23 and PC43 Desktop Printer User Manual Chapter 5 Troubleshoot the Printer Upgrade Firmware from a USB Storage Device You can upgrade the printer firmware from a USB storage device Note For best results Intermec recommends using a USB storage device that contains no other files 1 Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32 2 Download the printer firmware from the Intermec website 3 Copythefirmware upgrade file typically in bin format to the root of a USB storage device 4 Insert the USB storage device into one of the
113. ter language Use Fingerprint to design custom label formats and write printer application software If you plan to run Smart Printing applications directly on the printer without connecting to a PC select Fingerprint as your printer command language For more information see the Intermec Fingerprint Command Reference Manual The printer uses the Fingerprint printer command language by default About Direct Protocol About IPL About ESim 18 Direct Protocol DP is a subset of Fingerprint that uses a more intuitive English like syntax This flexible host based printer command language can also be used with Smart Printing applications Direct Protocol lets you combine predefined layouts and variable data to create labels tickets and tags If you are using bar code software like BarTender select Direct Protocol as your printer command language IPL Intermec Printer Language is a host based printer command language Use IPL to design modify and download label formats write printer application software and configure the printer If you are sending IPL label files to the printer select IPL as your printer command language For more information see the IPL Command Reference Manual ESim EPL command language simulator interprets Eltron programs without requiring any host programming changes If you are sending EPL label files to the printer select ESim as your printer command language For more information see the ESim
114. the Idle Information parameter is set to IPv4 address By default the bottom of the screen shows the printer command language the IP address and the time and date You can customize the screen as necessary to show different kinds of information The status bar at the top of the screen includes these information and status icons Information and Status Icon Descriptions Icon Description Printer Information icon Select this icon to view basic printer information Wi Fi Connection icon This icon appears when the Wi Fi Bluetooth module is installed in the printer and shows the strength of the Wi Fi connection Strong Good Weak w 2 2 No signal e Wi Fi is disabled Connectivity icon Blinks when data is moving through a wired or wireless connection to the printer Bluetooth icon This icon appears when the Wi Fi Bluetooth module is installed Bluetooth is enabled X Bluetooth is disabled 10 PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers View Basic Printer and Connection Information In the Ready screen use the control panel buttons to select an icon in the status bar at the top of the screen to view printer or connection information 1 Press any arrow key to select the one of the icons in the status bar at the top of the Ready screen Printer information icon selected Status bar Intermec Ready Fingerprint 01 04 2012 10 200 27 89 12 00
115. the Media Holders The first time you load media in the printer or when you use different sizes of media you must adjust the media holders After you adjust the media holders you do not need to adjust them again for a new roll of the same size media holders is done the same way for all printers n Note The illustrations show the PC43d printer Adjusting the media 34 PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer 1 Pull one or both of the printer latches toward the front of the printer and lift the printer lid PC23 and PC43 Desktop Printer User Manual 35 Chapter 2 Set Up the Printer 3 Slide the media holders to adjust the distance between them and place the media roll between the holders 4 Make sure the holders are snug against the sides of the media roll and then press the locking tab down to lock the media holders in place 36 PC23 and PC43 Desktop Printer User Manual About Tear Off Printing In tear off printing you manually tear printed labels tickets wristbands and other printed media from the front of the printer Chapter 2 Set Up the Printer After you load media you need to configure the feed adjust settings These settings allow for printing from the top edge of the label You may need to adjust the recommended values slightly depending on your media type supply method and roll sizes or because of individual differences between printers Note Feed
116. tional Power switch USB device port Printer USB host port locking Power port cable slot PC43d Rear Panel 4 PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers Media wind USE LCD screen ZL a Navigation buttons SS Print button e Ready to Work Ue indicator USB host port PC43t Front Panel LCD Model E External media feed slot dee OC jum i A PS Ethernet port optional USB device port i Power switch USB host port Power port PC43t Rear Panel PC23 and PC43 Desktop Printer User Manual 5 Chapter 1 About the Printers About the Front Panel There are two front panels available for the PC23 and PC43 printers LCD liquid crystal display Icon no display Both versions of the front panel contain the Print button and the Ready to Work indicator The PC23 and PC43 with the LCD version also have a USB host port on the front panel About the Ready to Work Indicator The Ready to Work indicator on the front of the printer turns on when the printer is ready to print Ready to Work indicator Ready to Work Indicator Location 5 PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers Ready to Work Indicator Status Ready to Work Indicator Status Description On Printer is ready for a print job Blinking Printer is not ready for a print job Off Printer is turned off not communicating or not ready
117. to print For example the printer may still be starting up ora firmware upgrade is underway About the Icon Front Panel The icon front panel includes a graphical panel and a Print button Icon Front Panel As you use the printer the icons turn on or off to indicate printer status Icon Front Panel Status Icons Icon Color and Description Printer Models C Flashing Sending or receiving data All Steady No data in motion through the network connection Off No connection A On Wi Fi is enabled With T Off Wi Fi is not enabled or Wi Fi Bluetooth Wi Fi Bluetooth module is not installed module On Bluetooth is enabled With Off Bluetooth is not enabled or Wi Fi Bluetooth Wi Fi Bluetooth module is not installed module On Media is jammed or empty All Off No error PC23 and PC43 Desktop Printer User Manual 7 Chapter 1 About the Printers Icon Front Panel Status Icons Continued Icon Color and Description Printer Models On Ribbon is jammed or empty TTR only Off No error On Printer lid is open or not latched properly All E Off Printer lid is closed correctly fs On Printer is paused All Off Printer is not paused On General error All Off No errors gt On Printhead too hot All K Off Printhead temperature OK reached Firmware upgrade in progress 2 Steady Maintenance needed odometer setting All Flashing Firmware is currently resetting all defaults or printer i
118. tore default settings from the printer web page 1 On your desktop PC start a web browser 2 In the address field type the printer IP address and then press Enter The printer web page appears Intermec PC43d PC43 0000000304 M oo Communications Ready wo Serial 115200 8 None 1 S ofS Ethernet 10 200 27 89 Installed Options Option Part Number Serial Number Main Logic Board A000000000000001 50000000304 Ethernet Serial Port USB Device Thermal Printhead 3 Click Login in the upper right corner ofthe screen The Login page appears 4 Type your Username and Password in the entry fields and then click Login The default username is it admin and the default password is pass PC23 and PC43 Desktop Printer User Manual 109 Chapter 5 Troubleshoot the Printer 5 Click the Services tab gt Restore Defaults gt Image Buffer Restore Defaults gt Print Test Labels v Restore Defaults Restore all defaults including gt Send Printer Commands Reboot Printer Wires gt Media Calibration gt Firmware Upgrade 6 Select the settings you want to restore Check the Network settings check box to restore defaults for all network connections such as IP address and network name e Check the User files check box to erase all files you uploaded to the printer memory e Check the System Settings check box to restore defaults for system settings such as m
119. up press Ay Select Settings gt Printing gt Cutter In the Cutter Control options select Automatic Press or pay A Save Changes message appears Press ffl to save your changes and exit the Settings menu Configure the feed adjust settings PC23 and PC43 Desktop Printer User Manual 47 Chapter 2 Set Up the Printer About the Label Dispenser The label dispenser accessory which includes the Label Taken Sensor removes the liner from self adhesive label stock as each label is printed You manually remove the label at the front of the printer 48 After you load media you need to configure the feed adjust settings You may need to adjust the recommended values slightly depending on your media type supply method and roll sizes or because of individual differences between printers Note Feed adjust values for simulator command languages like ESim ZSim and DSim are preset Recommended Feed Adjust Values for the Label Dispenser Printer PC23d PC43d PC43t Setting Start Adjust Stop Adjust Start Adjust Stop Adjust Start Adjust Stop Adjust 203 dpi 300dpi Distance 117 173 14 70 mm 0 58 in 3 5 0 46 mm 0 02 in 126 186 15 8 mm 0 62 in 2 3 0 3 mm 0 01 in 125 185 15 7 mm 0 62 in 16 24 2 1 mm 0 08 in PC23 and PC43 Desktop Printer User Manual Chapter 2 Set Up the Printer Load Media for the Label Dispenser To use the label dispenser accessory for printing you print l
120. urn off one by one starting with the bottom right LED 4 When the last two LEDs Maintenance and Bluetooth are lit press and hold Ga The printer feeds a few labels as it automatically adjusts the media feed and then the test labels start to print 5 Continue to hold E The available printer command languages start to print PC23 and PC43 Desktop Printer User Manual 21 Chapter 1 About the Printers 6 When you see the language you want to use release C 7 The printer automatically reboots and starts in the command language you selected Mount the Printer on a Wall You can mount the printers vertically on a wall or other surface The printer must be mounted so the media output slot faces down Use the following guidelines for selecting a mounting location AN 22 Choose a location within 1 5 m 5 ft ofan electrical outlet Choose appropriate mounting hardware not supplied for the mounting surface The mounting hardware must provide at least 6 mm 0 25 in of clearance between the mounting surface and the bottom of the screw head The screw head width should be 6 to 8 mm 0 24 to 0 33 in Intermec recommends that you use pan head or flathead screws with appropriate anchors for drywall or for cement concrete block or plasterboard walls Use wood screws only for wooden surfaces and ensure the screw is long enough to be sunk to a depth of at least 12 5 mm 0 5 in Caution Be sure that the mounting surfac
121. ust cut only the liner Caution You must not use the cutter to cut through any kind of adhesive or other soft material that may stick to the cutting parts and render the cutter inoperable or even damage the electric motor The cutter module includes the Label Taken Sensor You can also install the optional cutter tray accessory which holds up to 20 labels or tickets After you load media you need to configure the cutter and the feed adjust settings You may need to adjust the recommended values slightly depending on your media type supply method and roll sizes or because of individual differences between printers PC23 and PC43 Desktop Printer User Manual ZSim and DSim are preset Chapter 2 Set Up the Printer K Note Feed adjust values for simulator command languages like ESim Recommended Feed Adjust Values for Cut Off Printing Printer Setting PC43d Start Adjust Stop Adjust PC43t Start Adjust Stop Adjust 203 dpi 294 170 372 264 Load Media for Cut Off Printing Cut off printing is supported only by the PC43 printer with the cutter module installed 300 dpi 434 251 550 389 Distance 36 80 mm 1 45 in 21 3 mm 0 84 in 46 60 mm 1 45 in 33 mm 0 84 in 1 Pull one or both of the printer latches toward the front of the printer and lift the printer lid 2 Ifthereisan empty media core in the media compartment remove the core PC23 and PC43 Desktop Printer User Manual 43
122. y screen press E The Main Menu appears f Programs rd Settings iT Tools amp Wizards 2 Select Settings gt Communications gt Wireless 802 11 pod Wireless 802 11 General Security Network 3 Select General to configure these wireless network settings Network Name SSID Network Type Roaming Power Mode Channel for Ad Hoc mode only Hidden SSID Select Network to configure these settings IP Assignment Method for IPv4 or IPv6 networks IP address Subnet mask and default router Select Security to configure all wireless network security settings 4 Change settings as needed for your network 5 When you are finished save your changes The printer immediately attempts to connect to your network PC23 and PC43 Desktop Printer User Manual Configure Wi Fi Communications from the Printer Web Page You can use the printer web page to configure wireless communications on the printer Chapter 3 Connect the Printer To configure the printer from the web page the printer must be turned on and connected to your Wi Fi or Ethernet network 1 On your PC open a browser 2 In the Location or Address bar type the printer IP address and press Enter The printer web page appears 3 Click Login The Login page appears 4 Type your Username and Password and click Login The default username is itadmin and the default password is pass 5 Click the Configure tab 6 Click Communic
123. your printer with a crossover network cable you may need to disable the web browser s proxy settings on your computer to access the printer web page After you load RFID media restart the printer to let the printer identify the RFID media type or run the RFID calibration wizard The printer is not communicating properly with the RFID hardware For help contact your local Intermec representative RFID is disabled Enable RFID from the web page or the Main Menu Go to Settings Main Menu or Configure tab web page gt System Settings gt Manage I O 106 PC23 and PC43 Desktop Printer User Manual Chapter 5 Troubleshoot the Printer Problems and Possible Solutions Continued Problem Possible Solution Printing on regular media not RFID is enabled Disable RFID from the RFID is slow and halted in web page or the Main Menu between labels Iamusing an application to write Try these possible solutions to RFID tags and the printer is printing VOID labels The printer may not recognize the RFID media type Restart the printer or run the media or RFID calibration wizard You may need to modify the Tag Position parameter You may need to adjust the output power field strength to the antenna Ireceive this message No RFID Try these possible solutions tag found Make sure you are using RFID media You may need to modify the Tag Position parameter Thetag may be broken Try printing on a differ
124. ype a name for the profile The profiles can have up to sixteen characters with no spaces Press to save your profile name and go back to the Save Profile menu Press and wait until Complete appears on the screen Load a Printer Profile from the Main Menu You can load a saved LCD printer profile to another printer from the Main Menu 1 2 3 From the Ready screen press EA The Main Menu appears Select Tools gt Profiles The Profiles menu appears Select Load In the Save Profile menu select Filename and enter a name for the profile of up to sixteen characters no spaces To load a saved profile select Load In the Load Profile menu select the profile to load Select the profile you want to load on the printer and press 5 When Complete appears on the screen press to return to the Main Menu How to Load a Printer Profile with Programming Commands 90 You can load a saved LCD printer profile to another printer by sending programming commands directly from your PC to the printer through aterminal program such as HyperTerminal a serial connection or a network connection All commands are case sensitive PC23 and PC43 Desktop Printer User Manual Chapter 4 Configure the Printer Note To load printer profiles that modify communication settings that require itadmin rights you must log in as an itadmin RUN su p pass itadmin Programming Commands to Load a Printer Profile Connection Progr
125. zards list when the optional RFID module is installed in che PC43 Calibrates the label taken sensor This item appears in the Calibration wizards list when the label dispenser or cutter accessory is installed PC23 and PC43 Desktop Printer User Manual Chapter 1 About the Printers Use a Wizard Theavailable wizards depend on the hardware you have installed in the printer 1 From the Ready screen press EA The Main Menu appears 2 Select Wizards and press 3 Select a category and press fj 4 Select a wizard from the list and press ffl The wizard begins 5 Ina wizard e Usea orv to select items in a list e Press ffl to select the highlighted item Select and press ffl co continue to the next screen About Printer Command Languages A printer command language is a set of instructions that controls printer functions Configure the printer Return the status of the printer Control peripheral devices Format a label or receipt for printing The printer supports these command languages and language simulator support options Fingerprint Direct Protocol DP IPL Intermec Printer Language ESim EPL command language simulator ZSim ZPL command language simulator DSim DPL command language simulator Smart Printing ESim ZSim Auto Configuration PC23 and PC43 Desktop Printer User Manual 17 Chapter 1 About the Printers About Fingerprint Fingerprint is a BASIC inspired general purpose prin

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