Sundowner User Manual.pub
Contents
1. and tyres need regular pumping We also advise riding as often as you can Not riding your bike for several months may cause the motor to seize up and could damage the battery Identical bikes No two bikes are identical even if they are the same model and purchased at the same time One may be a little quicker or one motor may be quieter than another This is normal Please make allowances Hill climbing If you are heavy have steep hills or both you may have difficulty getting uphill and in extreme cases the bike may not get you up at all The motor is limited by law to 250 watts and there is only so much it can propel up an incline Call us for advice before you ride Distance and performance The distance you can cover on a single charge will vary significantly It is affected by your weight how much effort you put in hills headwinds traffic etc The bike may cut out on steep hills and the battery will cut out when exposed to extreme cold Paint quality please see overleaf Costs we ask you to contribute towards costs when returning the bike or a part for repair and additional costs apply if you take your bike abroad see later If you are not happy with any of the above please do not ride your bike Call us to arrange return and a refund Returning a bike please read before riding If you have purchased at a store or have tried a bike at a store and then had one sent to you you are not a mail order customer We2. If you need a battery in the future contact us and we can supply one to you or alternatively you can buy from outlets such as Maplins Make sure you replace the battery with the correct type to avoid causing damage to your module If you are not sure how to change the battery contact us for assistance 13 Removing the Rear Wheel The process of removing the rear wheel is beyond the scope of this manual For instructions on how to remove your rear wheel visit the support section of our website at www wooshbikes co uk and click the How To s section In here you will find details of how to remove the wheel Warning The control module comes pre configured specifically for your Sundowner bike You don t therefore need to alter the settings Incorrect settings could cause damage to the bike components and also result in a bike that is not UK road le gal Any modifications made to the controller configuration will void your warranty with immediate effect Turning Control Module On Off To turn on the control module press and hold the middle Mode button Press and hold the same button to turn off the module and disable all electric features of the bike Turning Backlight On Off To turn on the display backlight press and hold the Mode amp Up button press and hold the same two buttons to turn it off Varying Pedal Assist Level To alter the level of assistance provided simply press the Up Down arrows to cycl
3. person or a s a result of dropping the bike or the bike falling over Negligence damage caused as a result of failure to carry out initial and regular safety checks or failure to maintain the bike or its parts in accordance with the manual the recommended rider weight being exceeded or allowing weights heavier than 5Kgs being placed on the rear rack of allowing people to ride on the rear rack excessive or constant use of the throttle riding under the influence of drink or drugs riding in dusty sandy environments riding on very poorly maintained roads off road through deep puddles or fords in snow or with a trailer riding carelessly or stunt riding Consumable parts after the first 28 days these include tyres inner tubes batteries for lights if applicable brake pads bottom brackets cranks spokes and pedals Minor faults on arrival loose fixings nuts bolts screws loose spokes loose cables deemed resolvable with minimal intervention Minor cosmetic damage hairline scratches or barely visible chips marks or dents The warranty period applies to riding within the UK only is strictly for 12 months and cannot be extended under any circumstances even if you have ridden the bike very little This warranty expressly excludes consequential loss injury or hardship as a result of electrical or mechanical breakdown accident or collision or as the re sult of a faulty part Our liability is limited strictly to repair or re
4. will only refund you for the bike if it has a serious fault within the first 28 days We will not refund you if you simply change your mind after a few days Mail order purchasers A bike will be refunded if returned within 14 days if unsuitable or 28 days if faulty The bike MUST be packed in an identical way to that in which it arrived to avoid damage during return transit We will email or post you instructions on how to do this as it is not straight forward After 28 days if faulty the bike will not be refunded but repaired and returned back to you Sending your bike back you can send your bike back by using your own cou rier or you can call us and we will collect it Costs returning a bike for a refund Return by you of a bike unridden within 14 days refund less 30 Collection by us of a bike unridden within 14 days refund less 45 Return of a bike unsuitable and ridden within 14 days refund less 130 Collection of a bike unsuitable and ridden within 14 days refund less 145 Return of a bike faulty within 28 days ridden or not full refund Costs returning a bike or part for servicing Return of a bike or battery under warranty no charge Collection of a bike battery under warranty first 28 days no charge Collection of bike or battery under warranty months 2 11 15 collection fee labour parts and return free of charge Return of a bike or battery outside warranty parts at cost labour 30 per hour Collection by us
5. Pedal Assist Odometer Digital Clock Speed Indicator 11 Spares We keep in stock most parts necessary to maintain your electric bike call to order Callers are welcome to bring bikes in for repair These may not be done on the same day however and please note that we do not do service on Saturdays Cleaning and oiling Make sure your chain is kept oiled We specify stainless steel fixings throughout our bikes but occasional fixings such as clamps or rings may be chrome and may rust Applying rust treatment to these at an early stage will preserve the life of the bike Washing we advise against heavy washing or using a hose or power washer As water may enter connector points and damage the electrics We advise simply using a damp cloth and wiping dry afterwards Always take care when cleaning mud or debris from the underneath of the bike not to dislodge cables or connectors The Woosh Electric Bike 12 month Warranty This warranty covers Manufacturing defects causing electrical failure within the first year Manufacturing defects causing major mechanical failure frame and handlebars within the first year Manufacturing defects causing minor mechanical failure pedals spokes etc within the first 28 days Damage and cosmetic damage deep gouges chips dents and scratches caused through poor transit to you This warranty does not cover Accidental damage caused through collision with an object or
6. Woosh Support Be sure to check the FAQ section on our website before call ing as the answers to the most common queries are there and you may find that the solution to your problem is already online If you do need to get in touch our contact details are below It can sometimes be useful to see the issue you have and so if possible email a couple of photos illustrating the problem and we ll normally get back to you within a an hour or two on weekdays Support staff are not available at the weekends though if you send an email they will be looked at on the following Monday morning Email support wooshbikes co uk Telephone 01702 684444 Support staff are available 10am to 50m Monday to Friday 2012 Woosh Bikes Limited ma EN woosh wooshbikes co uk Sundowner User Manual Please read this manual It contains important information about your safety and how to look after your bike properly to avoid paying service fees Tel 01702 435566 E mail support wooshbikes co uk Thank you for buying a Woosh Sundowner electric bike Our bikes are named mainly after winds and mountains The Sundonwer is a warm wind blowing across California and the south west coast of the US just so you know Please read this manual completely before putting your bike together and riding it As well as instructions on assembly and maintenance it also contains essential information that may affect your consumer rights The W
7. e through the 5 levels of assistance Level 1 offers the least assistance while level 5 offers the greatest assistance Speed Display Mode There are three different modes for the speed display these are current speed average speed and maximum speed To switch between these modes press and hold the Up button for approx 1 second to cycle through the modes Walking Mode The control module also supports a walking mode which is basically a very slow mode allowing you to walk next to the bike at approx 6Km h This is activated by pressing and holding the Down button As soon as the button is released the bike will stop Expectations please read this before riding Pedalling E bikes are designed to be pedalled with use of the throttle occasionally to start off or to help you to ride up a slope Using the throttle constantly may damage it and will run the battery down very quickly wearing it out within just a few months Speed Our bikes are designed for sensible use in accordance with UK law The motor will power you up to 15 5 mph and no faster though you can still pedal harder to achieve greater speeds Models Some of our bikes are more suited for recreational use rather than commuting If you need a bike for commuting you should consider our chain driven CD versions Care Electric bikes need more regular maintenance than standard bikes Spokes and other mechanical fixings need tightening every 2 to 3 weeks
8. ice a week as needed Do not allow the battery to regularly run completely down as this will shorten the lifespan of the unit Do not charge the battery in extremely cold conditions ie below 6 degrees The battery can be easily removed from the bike and charged indoors if its more convenient Remember to allow the battery to warm up to room tempera ture before charging If the battery is not in regular use try to keep the battery half to two thirds charged and keep it in a cool dry location If you are storing the battery for a while give it a charge of around 2 hours once a month This will slow the ageing process of the battery All batteries age but the above steps will help the battery to last for as long as possible When the bike is to be put back into service charge the bat tery fully to prepare it for regular use once again General care Do not attempt to open the outer casing of the battery Do not attempt to repair the battery Keep the battery away from children Do not immerse the battery in water Ensure the battery is not exposed to temperatures above 55 degrees Celsius or extreme humidity Do not use the bike in an environment where temperatures are less than 20 or greater than 55 degrees Celsius Do not drop pierce or otherwise damage the battery 6 Adjusting the Brakes The Sundowner comes equipped with V brakes on the front of the bike and roller drum brakes at the rear Ffor instruc tion
9. ing despatched These checks include but are not limited to the following checking the electric func tions of the bike checking adjusting front rear brakes adjust ing tightening spokes tightening cranks check adjust gears to ensure they change smoothly checking lights checking battery etc We are not able to ride the bike before it is des patched and you will find after a short time that some things may need to be adjusted fine tuned Please also note that although most aspects of the bike are checked before despatch you must also thoroughly check the bike yourself before riding it to ensure your own safety DIY Repairs We sell to users willing and able to maintain their bike to a good standard or who have someone who can help with maintenance Most repairs are simple and can be done with help from us over the phone or by email Replacement parts are sent free of charge during the warranty period If you prefer to have your repair done by a bike shop contact us before going ahead as we will not refund labour costs without prior agreement Important Safety Notice Woosh Bikes Ltd checks all bikes before sale for electrical and me chanical functions Our procedures are strict and our checking is thorough Omissions or oversights can nevertheless occur We strongly advise you to also carry out your own mechanical checks before riding to ensure the full safety of your bike These include Checking that the brakes are set cor
10. lug the other end into a regular mains socket On the charger is a small light which is red while charging When charging is complete this light will turn green The battery can be removed from the bike and charged in a convenient location such as home or office when the bike is not in use To remove the battery from your electric bike use the supplied key to unlock the battery by turning it anti clockwise Once unlocked slide the battery from the bike using the handle at the rear of the battery An initial full charge may vary from 30 minutes to as much as 10 hours Safety warnings Do not allow anyone under the age of 14 to ride the bike Never allow a small child to ride on the rear carrier Their legs or feet could get trapped in the wheel mechanism resulting in serious injury Wear appropriate safety pads helmet Always ride more slowly and brake more gently in the wet Other warnings Do not ride the bike if you are over the weight limit for the model you have chosen Do not bump the bike up and down kerbs Slow down when riding over bumpy rough surfaces Do not use the throttle on full constantly It is illegal to use the throttle in mainland Europe Always observe the highway code Do not ride through deep puddles or in snow Maintenance warnings Always ensure that power is switched off when performing maintenance on the bike If you are performing maintenance on any of the electrical components on the bike
11. more If you wish us to send parts to a local electric bike shop or to you we will cover the first 45 of labour charges and the cost of sending the parts but no more If your bike has been purchased more than 28 days previously we will cover the first 15 and no more Fewer than 2 of our bikes are actually returned for servicing under warranty so a breakdown is unlikely but you should be aware of this Insurance and break down cover Whether from us or any other supplier electric bikes get stolen and break down If you are going to be very highly dependant upon your bike because you are a commuter or have a health problem which would prevent you from riding the bike without power we warmly recommend you take out roadside rescue This is available from Cycleguard from 18 per year and they also offer insurance Visit their website www cycleguard co uk or call them on 0844 826 2297 Faults If your bike has a fault on arrival or develops a fault during use firstly please call us We can resolve 90 of problems reasonably quickly by telephone or email and usually by sending a small replacement part or giving sensible advice Our email address is support wooshbikes co uk Mechanical wear and tear is not the same as a manufacturing defect and things like punctures chain and brake adjustments can be dealt with by a bike shop if re quired Mechanical wear and tear is not covered by our war ranty so you will need to pay the bike sho
12. of a bike for servicing outside warranty 45 collection and return fee parts at cost labour 30 per hour Collection by us of a battery for servicing outside warranty 30 collection and return fee parts at cost labour 30 per hour Costs will be deducted from a refund for damage in return transit caused by poor or inadequate packaging and missing items such as keys Paint quality An electric bike has around 120 more parts than a standard bike and these are added after the bike has been assembled and the frame sprayed It is inevitable that however well trained factory workers have a difficult job trying to avoid scratching the paint under these circumstances You may see minor scratches and pin hole dents If you are not happy we suggest you pack the bike up and return it for a refund as we will not able to provide a per fect paint finish Otherwise please call us and we shall arrange to send some touch up paint if available 12 Control Module Advanced The control module has many advanced features and modes these include back lit display for night riding indi cator options for max speed average speed and current speed a digital clock and a battery power indicator It also features a walking mode which is used when you want to wheel push the bike this is basically a very low speed mode which is activated by pressing and holding the button marker with a down arrow Battery Level Indicator Assistance Level
13. oosh Ethos Our aim is to supply decent quality electric bikes but at very affordable prices This inevitably means importing from China selling direct rather than through dealers and working on much lower profit margins than many of our competitors It also means working hard with our suppliers to constantly improve quality and en sure that each bike is checked before leaving us not some thing all mail order electric bike companies do There is however only so much we can offer within our price range We would for example like our bikes finished to German standards with every nut and bolt fully tightened im maculate paintwork and superb quality plastic on things like handlebars and battery cases But this alas would also push the prices up to those of German bikes starting at 1800 which clearly we don t wish to do That said we are always happy with sensible comments for future improvements so please do email me with feedback good or bad look forward to hearing from you Hatti Lee hatti wooshbikes co uk Riding Distance Total Distance To change the display between riding distance and total dis tance press the Mode button The current mode is indicated by Trip for Current Trip Distance and by Odo for Total Distance Control Module Battery The control module itself has a battery This battery should last for around 2 years The battery is a standard type and is readily available
14. p a fee for their services If a severe electrical fault has occurred and which requires the bike to be returned thankfully rare in less than 2 of cases currently we will arrange to collect the bike repair it and return it to you You may need to pay a fee please refer to your Terms and Conditions leaflet We strongly recommend retaining your carton by folding flat and storing in a dry area if possible in the rare event that you might need to return the bike Replacement cartons are 10 and sending one to you will cost 15 so please bear this in mind Returns UK Mainland If you do not like your electric bike or find it unsuitable and have purchased it by mail order we will refund the pur chase price subject to certain conditions Full details of these are shown in our Terms and Conditions leaflet a copy of which should be under the flap of the carton in which your bike is delivered If you have not received a copy of these please call us and we will arrange to send you one You should not ride the bike until you have read this as it contains important information Please note that bikes purchased in store are not able to be returned if not liked or found to be unsuitable without our express agreement If a bike is found to have a manufactur ing defect and a refund is required it must be returned to the store within 28 days Quality control Every Woosh electric bike is taken from its carton and checked before be
15. placement of the bike or of the part This warranty is transferable to a second hand purchaser but our Ts and Cs will apply and their weight should not exceed the limits for the bike Transit damage If your bike appears to have suffered damage during transit to you for example a chain or mudguard are broken a wheel is damaged or there are very deep dents or scratches to the paintwork please call us within one working day of receiving the bike Failure to do so may pre vent us from claiming compensation form our insurers and thus from making good to you Wheel useage We occasionally short road test a bike 300 400 metres before packing If your tyres show useage it is because of this Please be assured that we never sell second hand bikes as new Using your Woosh electric bike abroad Please note that whilst you are allowed to use your throttle in the UK its use is illegal in Europe We highly recommend that you use the red switch to deactivate it when riding abroad Breakdowns abroad for obvious reasons we are only able to cover the costs of servicing within the UK Recovery of a bike within the UK repairing it and returning it back costs us 45 some of which is borne by customers sometimes and some by us sometimes See the previ ous page for details If your bike breaks down abroad within the first 28 days of purchase and you wish us to retrieve it repair it and return it we will cover the first 45 of our costs but no
16. rchaser but this may be limited at our discretion Insurance and break down cover Whether from us or any other supplier electric bikes get stolen and break down If you are going to be very highly dependant upon your bike because you are a commuter or have a health problem which would prevent you from riding the bike without power we warmly recommend you take out roadside rescue This is available from Cycleguard from 18 per year and they also offer insurance Visit their website www cycleguard co uk or call them on 0844 826 2297 To refit the battery simply slide it back into place and then turn the key clockwise to lock it into position The key is only used for locking unlocking the battery and does not turn it on off On the rear of the battery is an indicator which can be used to give a rough guide as to how much power remains in the battery Ensure that the green switch is in the ON position and then press the small button shown below The more lights illuminated the more power remains The other button on the battery is used to switch on the rear light This has three modes Off On Flash pressing the button cycles through these modes 2 Battery Care The Sundowner electric bike comes with a modern light weight high performance 36 volt 10A lithium battery Some care is needed to get the best possible performance from the battery Assuming the bike is in regular use charge the battery once or tw
17. re is no need to change the batteries as you would with regular lights To operate the front light ensure that the battery is switched on and then press the up and mode button to gether for a couple of seconds to turn on the backlight on the LCD screen Then press the black button on the top of the light as shown The rear light as mentioned earlier in the manual is inte grated into the rear of the battery and is controlled using the button as shown below The rear light has three modes Off On Flashing Pressing the button will cycle through the 3 Controls and Indicators The Sundowner electric bike comes with a throttle control to allow you to vary the amount of assistance from the motor The throttle is located on the left side of the handlebars as shown below When the throttle is pulled fully the motor will provide the most assistance Towards the centre of the handlebars is the control module This is used to turn the motor on off and also to increase decrease the amount of assistance given from the motor This module also indicates the current status of the battery To turn the control module on off press and hold the MODE button the middle button as indicated above The functions of the control model will be covered in more depth later in the manual 4 Riding the Bike Assuming the bike has been correctly assembled switch on the battery using the green switch then press and hold the Mode button to s
18. rectly and work properly All wheel nuts major fixings spokes and cranks are fully tightened Wheels are aligned Pedals saddle and handlebars are fully tight and secured after installation If you are not experienced with bikes a local bike shop will do this for you for a small charge These checks should be repeated after the first month and regularly thereafter to ensure your safety Please note that failure to carry out these checks to your complete satisfaction could result in serious injury for which Woosh Bikes Ltd will not be held liable IMPORTANT Please read the instructions for the Promax adjustable stem here http wooshbikes co uk promax stem Please also read the notes later in this manual regarding maintaining your tyres and spokes and looking after your keys 1 Charging the Battery The battery may not leave us fully charged You should fully charge the battery before initial use The battery can be charged on the bike or it can be removed and charged separately The socket used to charge the battery is located under the handle at the rear of the battery as shown below Ensure that the charger AND also the battery are switched off before attaching the charger to the bike To turn the battery on off use the green switch on the underside of the battery as shown You should keep the battery topped up to get the best out of it To charge the battery simply connect the charger to the socket and p
19. remove the battery completely before you begin Pay special attention to the Maintenance section of this manual It contains information that will help keep you safe and prolong the life of your bike Failure to keep your bike maintained could result in safety issues for which Woosh Bikes will not be held liable You may also void your warranty if you do not take proper care of your bike Your bike should be stored in a cool dry location In the win ter you should ensure that the battery is not exposed to ex treme cold as this will shorten its life If the bike is not going to be used for long periods you should give the battery a half hour charge every few weeks The Woosh Electric Bike Warranty All Woosh electric bikes come with a standard one year warranty Details of this are fully covered in our separate Terms and Conditions leaflet If you have not received this please call us Second hand buyers Please note that if you sell your bike second hand the balance of the warranty is transferable but all aspects of our sales conditions such as weight and height restrictions and all warranty terms will apply to your new purchaser If you have purchased your bike second hand from one of our customers please note that we cannot accept responsi bility for the condition of the bike when it is sold to you and no refund can be offered to you under any circum stances We will do our best to support you as a second hand pu
20. s on how to adjust your brakes see the support section of our website at www wooshbikes co uk If you are unsure about any of the adjustments that you may need to make to your electric bike take your electric bike along to your local bike shop where they should be able to assist you 7 Essential Maintenance PLEASE READ The Sundowner is a low maintenance bike It is however essential to carry out some maintain bike regularly and thor oughly Your spokes should be checked regularly This is very important Please read the notes in the spokes and tyres section Tyres must also be checked and pumped up very regularly Again please read the notes in the spokes and tyres section Screws nuts and bolts will work loose much more quickly than on a standard bike due to motor vibration We therefore advise that you spend 15 minutes every week checking all fixings spokes and tyres tightening and pump ing up as required Spare keys cannot be provided We therefore recommend that the two keys that are supplied with your bike be kept in separate locations Night reflective stickers we are now adding these to bike frames to improve safety at night Your bike may or may not have them If you don t wish to keep them they can be re moved with care but you may damage paintwork in doing so 5 Operating the Lights The Sundowner electric bike comes with both front and rear lights The lights are powered from the main battery so the
21. t roughly every two weeks if you ride daily once every couple of months if you only ride occasionally You will need a spoke key We may have supplied one small round metallic gauge normally strapped to the rear carrier with the charger but if not we can send you one for 4 How to check Lightly ping each spoke like a harp string with your index finger If it feels very loose insert the spoke key onto the nipple of the spoke in question using gauge number 13 The nipple is the metal connector at the base of the spoke where it joins the wheel rim Give it a short quarter turn or so Don t overtighten the nipple as the spoke may then be too rigid and snap during riding You can also give your wheel a quick visual check by spinning it and making sure the brake pads are equal distances from the wheel when it spins and that it seems to spin in a straight line Get someone to help hold the bike if necessary Also check and pump up your tyres regularly the same time as a spoke check is good These maintenance steps aren t always necessary on a standard bike but they are for an electric bike If you have any questions no problem just call us 01702 435566 Alternatively get your local bike shop to do these things for you IMPORTANT NOTE RE KEYS separate your keys on receipt and keep the spare in a safe place We do not have Master key sets so losing both keys will prove very expensive
22. witch on the Control Module The bike is now effectively on and if you ride it in this state the motor will provide assistance when pedalling and you will also be able to use the throttle to control your speed if desired To vary the amount of assistance provided use the up down buttons to cycle through the 5 levels of available assistance KING METER There are several other features available on this control module and these will be covered later in the manual The information provided so far is just enough to get you up and running as quickly as possible Your bike comes equipped with Nexus gears To cycle through the gears simply twist the gear selector on the right side of the handlebars to select the desired gear IMPORTANT LOOK AFTER SPOKES TYRES AND KEYS Why Because the motor vibrations on an electric bike cause fix ings and spokes to become loose far more quickly than on a stan dard bike If you leave them you will damage your wheel and possi bly have an accident too So please read the following Your spokes will have been checked before despatch but if you have a look you will find some less tight than others This variation ensures the wheel is straight or trued If all the spokes were equally tight or all very tight the wheel would not be straight In future check your spokes regularly They should definitely be checked after you have ridden the first 300 miles or so and after tha
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