Grandstream Networks, Inc. GXV3500 User Manual
Contents
1. gt High Resolution QCIF CIF QCIF D1 Bit Rate The number of bits that are conveyed or processed per unit of time Maximum Frame Rate The video frame rate is adjustable based on network conditions Increasing the frame rate will increase the amount of data significantly therefore consuming more bandwidth Video will be impaired due to packet loss when there is insufficient bandwidth Bit Rate Control Variable Bit rate VBR and Constant Bit Rate CBR Variable Bit Rate If VBR is selected the codec varies the amount of output data per time segment VBR produces a better quality to space ratio The bits available are used to enable more flexibly and encode sound or video data more accurately with fewer bits used in less demanding passages and more bits used in difficult to encode passages Constant Bit Rate If CBR is selected the codec s output data is constant regardless of the input data The output bit rate is defined in Bit rate CBR is useful for streaming multimedia content on limited capacity channels It is easier to calculate required bandwidth as well as the required storage space using CBR I frame Interval While streaming video over a network compression technologies are used to show the incremental difference between each frame l frames are used to help keep the video looking normal When intervals are shorter the video quality is higher but uses more bandwidth Firmware 1 0 1 38 Page 12. GXV3500 Digital Video Encoder Decoder screen according to its patrol time 4 Patrol Click on this box to allow the source to become part of the patrol video rotation 5 Host Address The IP address of the video source to be decoded 6 Port The video source s TCP UDP port number 7 Channel The video source s channel number to be decoded 8 User Name The user name to log into the video source 9 Password The password to log into the video source 10 Description A short description to identify the video source 11 Time How much time in seconds the video from this source will be displayed during the patrol rotation FAQ 1 Whatis the default IP address of GXV3500 The IP address of GXV35000 is given by DHCP at the factory default settings You can perform a factory reset by pressing the RESET button on the device for 7 seconds 2 Why can I not view the live video stream in Microsoft Internet Explorer Please check whether the IE add on is installed correctly Once you log into the GXV3500 s web interface Internet Explorer will indicate that This website wants to install to following add on GSViewer cab from Grandstream Networks Inc Please install this add on when prompted by IE 3 How do you manually uninstall the Grandstream video viewer add on for IE Please follow these steps to uninstall the add on 1 Delete the GSViewerX Control from C WINDOWS Downloaded Program Files directory 2 Delete GSNetClient dll GS_Replay exe
3. VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Configure Motion Detection Time Schedule amp Alarm Actions This section allows you to configure the time during which the IP camera will monitor the motion detection The IP camera not only can monitor your settings but also can take actions when the alarm is triggered Monitored region Dropdown list for date Available time schedules Motion Detection Time Schedule Date Start Time End Time 00 00 23 59 Monday 00 00 23 59 E 1 Tuesday 00 00 23 59 E 3 Thursday 00 00 23 59 E E Check All IP camera System Log This page is used to set up the system log server path and system log level Once they are correctly configured the device will send out system log messages to the system log server which will help perform troubleshooting of System log server Syslog Server Syslog Level Select the device to l Syslog Level None report the log level Default is None The level is one of Debug Info Warning or Error Warning Error Firmware 1 0 1 38 Page 27 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder GXV3500 Decoder Home Page When the device is configured as a decoder it can receive the video and audio signal through RTSP from up to 8 cameras in
4. Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Welcome The GXV3500 is a powerful next generation digital video surveillance encoder decoder The GXV3500 provides an easy to manage multi camera IP solution The GXV3500 combines cutting edge technology including support for SIP H 264 BP 2 way audio and PoE for best in class scalability ease of integration and security The unique incorporation of TCP IP protocols creates sophisticated flexible networking and remote control abilities The GXV3500 features the advanced functionality of embedded analytics including motion detection and video loss and powerful pre recording Grandstream s flexible video management software enables users to monitor multiple environments in one easy to use application The intuitive web interface lets users easily access manage view and record live video streams from the device The GXV3500 is a robust surveillance solution for small to medium sized offices and enterprise environments Firmware 1 0 1 38 Page 4 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Package Contents Items in the GXV3500 package e GXV3500 1 channel digital video encoder decoder e 12V DC power Adapter e 3 5mm to RCA audio video cable e Quic
5. authenticate with the HTTP server Password Enter the password to authenticate with the HTTP server GXV3500 Alarm Event The GXV3500 supports alarm inputs for example infrared detector smoke detector and so on Follow the steps to make Alarm Input work 1 Connect alarm input equipment to the GXV3500 2 Setup the alarm event time schedule 3 Configure the alarm actions which you would like the GXV3500 to take when alarm is triggered How Alarm Input and Alarm Output Work Alarm in is the alarm input port users are able to connect sensors such as infrared sensor smoke sensor or light sensor to it The detectable signal voltage range for alarm in is from 2 5V to 45 V NOTE Please do not connect a device that has a signal voltage that is higher than 60V this will damage the IP encoder decoder Internally the Alarm out uses relays as a switch 30VAC 2A users can connect devices such as alarm siren or alert light to this port Under normal circumstances the circuit is open When there is an alarm event the GXV3500 will close the circuit to trigger the alarm Firmware 1 0 1 38 Page 23 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Connect Alarm Input Equipment to the GXV3500 Here are two sample connection diagrams Connect the alarm equipment to the GXV3500 by following the diagram below j The infrar
6. can get the test email then the SMTP settings are ready to go GXV3500 FTP Page The FTP server is used to store video files if you configure the GXV3500 to record video and upload it to the FTP server when an alarm event or motion detection is triggered FIP Settings FIP Settings Enable FTP Enable FTP The default setting is No if you FTP Serer want the IP camera to upload the recorded video FIP Server Port 21 to the FTP server when an alarm is triggered set this field to Yes User Name FTP Server The IP address or hostname of the Password SMTP server ie ftp myserver com Path FTP Server Port The port that your FTP server is using User Name Password The user name and password required to log into your FTP server Path The directory in the FTP server where recorded video will be uploaded Test FTP Account Settings Click the Test button to upload a sample file to make sure that FTP is properly configured Valid DNS server is required for hostname Save Test GXV3500 PTZ Page This page configures the PTZ settings Select the PTZ protocol that your connected equipment supports by clicking on the radio in front of the protocol Next select the Baudrate from the drop down menu PTZ Configuration Items PTZ Protocol The GXV3500 PTZ Settings supports both Pelco D and Pelco P Protocol Pelco P amp Pelco D Select the protocol your PTZ Baudrate 9600 bits v equipment su
7. the network The device will output the video and audio signal from these cameras through its AV out port This is an analog output and can be connected to any monitor or TV that can receive a analog input yellow red white The patrol mode allows the user to rotate the displayed image on the screen in the amount of seconds specified You can preview the image on the display in the home page This feature is particularly useful to carry AV signals to remote locations without the need for a PC for the decoding process IT also allows for a single wire Ethernet to be deployed instead of deploying a separate cable for AV GXV3500 Administration Interface a a ee Encode Home Page Configuration Language Decoder Settings Decoder Source RTSP Default Decode 1f Enable Patrol E Save 192 168 254 170 No Fatrol Host Address Channel User Name Password Description Time s 1 7 192 168 254 170 54 1 admin e 3601 60 2 E By 60 60 60 60 60 60 60 Items on GXV3500 Decoder Home Page 1 Decoder Source Select between an RTSP source IP camera or a SIP phone or SIP device 2 Default Decode This will be the default device from the list that will be decoded 3 X Enable Patrol This option will rotate the video from the different source on the Firmware 1 0 1 38 Page 28 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
8. yet isad cena idi ebd edd ub in a Veo apad deca d sa dae aba vnda Sd do rubio 10 X 19900 Debe W DP UP eurieent sio 029 020520895 09 05955551509059512 88 85 3 248 8504009900 00880 085000880536628 00010000408 1088 085 12 OO ae IDIOT Mm 13 S5 S Mos I VIN ru ER 13 VS OO Videod Audo Pd Eos recess ez ceases r endi Magos EIN Feed Oca DUCI Fon PURO CRT tomate 14 GXV3500 Networking Page Assign an IP to the IP encoder decoder ssssesee 15 OV OO DDNS ZI c H 16 CV a TT E E M M 17 CX V 3500 User Management DIS6 eseoeeac sen annot caa on05555150205953228 868535298 624009 9 682088 835858808 0026008 000000 049 83508 0814 20 GXV3500 Maintenance Pages prine tr D eoa sds asie ERU DU Prud as nv Rn MdL Rind 20 SBQAE US TNI Vou Cc T 21 YO INL T 22 EP QV VIA rU T TY 22 Pemeri x Dr SU Cl ic acoso tstedacetediat E teat texit eee iN qe NM MUE 23 Ge E dido A 23 OX VOS Monon Dee NON eren eto2550952088008 10895695300 5408 00905585300 49 8 E ATTEN RR ORI o RR O REQUE 26 IP camerd ORTHO NNI UU 2 GX V 3500 Decoder Home Patterico donner teed cand donk dowatiodsausdansnndiauhecusiashiauslaxddeucdasacandians 28 2 10 29 Firmware 1 0 1 38 Page 3 of 32 Grandstream
9. 11 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Works normal Intel R G33 G31 Express Works normall SiS Mirage3 Graphics Works normally Works normall XGI Velari Z7 Z9 Z9S V1 08 12 There is some delay when playing videos Mobile Intel 965 Express Chipset Famil Mobile intel 915GM GMS 910GML Express Chipset Works normally Famil Intel G45 G43 Express Chipset Works normally ATI Technologies RAGE XL PCI This display adapter cannot display videos Firmware 1 0 1 38 Page 32 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
10. 4 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Video Settings Primary Stream Settings Preferred Video Codec H264 l Resolution D1704 480 fel Bit Rate 1024 kbps Maximum Frame Rate 30 e fps Bit Rate Control CBR VER frame Interval 30 Frame 1 100 NOTE The users might need to configure the Primary Stream and Secondary Stream properly Sometimes the user might like to watch the live video stream from the web GUI in low resolution mode while recording a copy in high resolution mode due to the limitation of internet bandwidth In this case for example primary stream can be configured to have better resolution and then the users can use primary stream to record while watching secondary video streams Audio Settings Preferred Audio Codec The GXV3500 supports 2 different vocoder types a law PCMA u law PCMU Microphone Volume Values can go from 1 to 5 Speaker Volume Values can go from 0 to 31 GXV3500 Networking Page Assign an IP to the IP encoder decoder The GXV3500 supports IP version 4 The IP address can be set automatically via DHCP or a static IP address can be set manually To have the device work properly the user needs to set the DNS configuration properly For security purposes the user can also assign the IP camera an HTTP Port other than 80 IP Addres
11. 9 GXV3500 Digital Video Encoder Decoder GXV3500Key Features The table below lists the key features the GXV3500 Supports GXV3500 Video Compression H 264 BP Level 3 0 JPEG P Motion JPEG Ful D1 720 x 576 PAL Max Video Resolution 720 x 480 NTSC Max Frame Rate in fos 25f D1 NT PAL Max Video Resolution AUPS ApS UNESC Video Bit Rate 32 Kbps 2 Mbps Video Input e P voltage1 0Vp p resistance75 Motion Detection up to 16 Embedded Analytics target areas video loss pending Pre post alarm buffer Can be sent via email FTP Snapshots when events are triggered Multi streaming rate for Preview and Yes Recording On screen display HTTPS i password Power over Ethernet ii uH Standard IEEE 802 3af Class 3 0 C 45 C 32 F 113 F Humidity 10 9096 RH non condensing Power Output 12VDC 0 5A Input 100 240VAC 50 60Hz Firmware 1 0 1 38 Page 8 of 32 Grandstream Networks Inc 08 2011 Temperature Humidity VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Compliance FCC Part15 Subpart B Class B EN 55022 Class B EN61000 3 2 EN61000 3 3 EN 55024 EN60950 1 C tick AS NZS CISPR 22 CISPR 24 Installation Guide Minimum Recommended System Requirement e Windows 2000 Server Professional Windows XP Windows Vista e CPU Intel Pentium 4 or higher 2 GHz e RAM 1 GB 4 GB recommended for la
12. Am nnovative IP Voice amp Video Grandstream Networks Inc GXV3500 User Manual VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Safety Instructions These instructions are intended to assist users with the operation of the GXV3500 and also to instruct on how to avoid dangerous situations or damage to the device Warnings Serious injury or death may be caused if any of the warnings below are neglected Cautions Injury or damage to the equipment may occur if any of the following caution messages are neglected A A Warnings Follow these safeguards to prevent Cautions Follow these precautions to serious injury or death prevent potential injury or material damage A Warnings Input voltage should meet both the SELV Safety Extra Low Voltage and the Limited Power Source with DC 12V according to the IEC60950 1 standard Please refer to the technical specifications for more details Do not use a third party power adapter or power cord When the device is installed on the wall or ceiling make sure that it is firmly attached Notice Make sure that the power supply voltage is correct before using the device Do not drop the device or expose it to physical shock Do not expose the device to temperatures outside the range of 10 C to 60 C when the device is in operation Do not expose the device to damp wet conditions or high elec
13. CP server 1 Navigate your browser to http www grandstream com support gxv series surveillance general resources gs _ search zip Run the Grandstream GS Search tool that you just downloaded Click on the button in order to begin device detection 4 The detected devices will appear in the Output field Index Model Device Mame IP HTTP Part HTSP Part MAC IPCAMERA 3601LL 192 168 254 150 50 554 DO DB 82 22 FB 53 2 v5 3501 192 168 254 216 50 5 4 DC DB 82 1F 383 12 3 IPCAMERA 3B11LL 132158254182 80 5 4 DC DB 82 23 43 4C 4 IPCAMERA 3601 192 766 254 770 80 Fad 00 06 82 20 16 11 5 IPCAMERA Demo IP Camera 192 168 254 213 80 Fd 00 06 82 2 3 43 48 b IPCAMERA 3BU01HD 192 168 254 196 80 554 DD DB B2 22 FB 24 f IPCAMERA 3615 192 168 254 154 50 5 4 DC DB 82 25 BB 5E B IPCAMERA Gaw a651FHO 132 158 254 33 Bu n54 DC DB B2 2B 41 53 4 DECODER Ge 3500 192 766 254 775 O0 06 82 FF FE FF 5 Start Internet Explorer on your computer 6 Enter the device IP in the address bar of the browser 7 Enter the administrator user name and password to access the Web Configuration Interface 8 The default user name and password are both set to admin 9 Once you log into the GXV3500 s web interface the device will indicate that you need to install or update the video plug in 10 Save the VideoPlugine exe file and run it on your computer Then restart Internet Explorer You should get a confirmation message regarding the installation of th
14. GSViewerX ocx hi h264dec w dll lik VoiceEngine dll dll and GSViewerX inf from C WINDOWS system32 4 Why can t access the GXV3500 web configuration interface Q 1 Is your internet service down A 1 Connect a PC to the internet to test the connection Q 2 Are the PC and the device in different subnets A 2 Check the subnet mask and default gateway of the device and PC Q 3 Is there a conflict with another IP address A 3 Try to change the IP address of the device Q 4 Has the HTTP port been changed Firmware 1 0 1 38 Page 29 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder A 4 Contact the administrator of the device for more information 5 The GXV3500 web configuration page is not displayed correctly in Internet Explorer 8 In IE8 Compatibility View might need to be enabled for the GXV3500 web configuration page to load properly To enable compatibility view open IE8 click Tools Compatibility View Setting and add the GXV3500 web configuration pages to the Compatibility View 6 Why does IE indicate to install Grandstream Video Viewer add on after a firmware upgrade The add on was properly installed before the firmware upgrade process New firmware will often upgrade the add on as well To watch the live video stream you must install the newest version of the add on 7 How do you watch secon
15. a 2 Configure the motion detection time schedule 3 Configure alarm action properly setup Motion Detection Monitored Area Enable Motion Detection If this option is selected motion detection will be enabled If something somebody moves in the motion detection region an alarm will be triggered Show Motion Detection Regions lf this option is selected the motion detection regions will be displayed on the screen with a white border WareHousei lt Mon 08 83 2009 17 53 20 The white border for Motion Detection Regions NOTE f Upload to Alarm center is checked for Alarm Actions the white border will flash red when a motion detection alarm is triggered To Edit a Monitored Area 1 In the Select a Region dropdown list select Motion Detection Region Settinas ue eon Enable Motion Detection 2 Click Edit 3 Click on the video drag and draw you show Motion Detection Regions preferred area 0 v Select a Region 4 Set the Sensitivity Click the Save button to save the sensitivity 50 Sensitivity 100 The larger the value is the higher the sensitivity 5 Click Save to save the settings NOTE The Sensitivity value varies from 0 to Button to save sensitivity only To Remove a Monitored Area 1 In the Select a Region dropdown list select the region you would like to remove 2 Click Remove 3 Click Save to save the changes Firmware 1 0 1 38 Page 26 of 32 Grandstream Networks Inc 08 2011
16. add this device to the VMS or NVR the RTSP port is 554 If the HTTP Port is changed when you add this device to the VMS or NVR please make sure the RTSP port number equals HTTP Port plus 2000 GXV3500 DDNS Page Dynamic DNS provides devices that have a variable often changing IP address with a well known hostname resolvable by network applications through standard DNS queries oet up DDNS Apply for a domain name from your service provider MIU DN Stern ree E 2 Login to the web iii configuration page click DDNS ISP Type dyndns org Basic Settings DDNS 3 Enter the required information DECIES DDNS Active If you DDNS Account want to use DDNS please set this field to Enabled DDNS ISP Type Select STUN Server your DDNS ISP Type Self Define DDNS Address Self define the DDNS server instead of using DDNS Self Define DDNS Address DDNS Password Firmware 1 0 1 38 Page 16 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder ISP Type Site Name The DDNS name for your device DDNS Account DDNS Password The account and password from the DDNS Provider STUN Server If the device is behind a router a STUN server is needed to help penetrate the NAT 4 Click Save to save the changes You might need to reboot the device to apply all the changes GXV3500 SIP Pag
17. dary video stream Login to the home page of the GXV3500 web GUI click Play to watch the video stream To watch a secondary video stream right click on the video and select Secondary Stream on the pop up menu Try reinstalling the Grandstream Viewer add on for IE if you cannot see the video stream 8 Why is audio missing from the recorded video when an alarm is triggered Please double check whether the device has an audio input connected The GXV3500 has a MIC IN port for an audio input 9 What is DDNS Is it important for IP surveillance product to have DDNS support DDNS is an acronym for Dynamic Domain Name Service It is important to choose an IP network camera that has DDNS support for dynamic IP addresses Chances are that the network has a dynamic IP address which changes with every log on A DDNS service makes sure that the camera s IP address always matches up to the current server address DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed 10 Why is Windows Media Player unable to play the recorded videos files The GXV3500 uses the H 264 video codec Windows Media Player may lack the proper H 264 decoder to play the recorded video Please download the Microsoft FFDShow H 264 decoder from http sourceforge net projects ffdshow tryout and install it 11 Alarm Triggered Events do not work in GSurf Please double check the Alarm Action
18. e The GXV3500 has the ability to receive phone calls and make phone calls when an alarm event is triggered through motion detection or alarm input Register the IP camera to a SIP server to enable the product to make and receive phone calls To make outgoing phone calls out the user needs to configure the Phone List properly Register the GXV3500 to a SIP Server 1 From the GXV3500 home page click Basic Settings gt SIP 2 Goto SIP Settings Tab General Phone Settings 3 General Phone Settings Registered Offline Registered The field shows the registration Unregister On Reboot m status of the account with the SIP server Unregister On Reboot If its checked the SIP user s registration information will be cleared from the server when the device reboots 4 Enter the required information SIP Settings Account Name The field Account Name configures the SIP account SIP Server name Outbound Proxy SIP Server The SIP Servers IP address or Domain name t provided by your service provider Outbound Proxy The IP Authenticate Password STUN Server Stream Secondary Preferred Vocoder PCMU i address or Domain name of the Register Expiration Second 3600 Outbound Proxy Media Gateway casi por z or Session Border Controller local RTP Port 5004 Used for firewall or NAT penetration in different network environments If the system detects a symmetric NAT STUN will not wo
19. e plug in 11 Once the installation of the plug in is completed you will see the web page shown in the screenshot on the next page Click on the play button to view the video feed Firmware 1 0 1 38 Page 10 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Connect to the Device Using a Static IP If the device does not get a response from the DHCP server after 3 minutes it can be accessed by the default IP 192 168 1 168 1 Connect your PC to the same network as the GXV3500 2 Configure the IP address of your PC to 192 168 1 XXX 1 XXX 255 and configure the subnet mask to 255 255 255 0 3 Make sure that the device is turned on and connected to the network 4 Start Internet Explorer on your computer 5 Enter 192 168 1 168 in the address bar of the browser 6 Enter the administrator user name and password to access the Web Configuration Interface 7 The default user name and password are both set to admin 8 Once you log into the GXV3500 web interface the device will indicate that you need to install or update the video plug in 9 Save the VideoPlugine exe file and run it on your computer Then restart Internet Explorer You should get a confirmation message regarding the installation of the plug in 10 Once the installation of the plug in is completed you will see the web page shown in the screensh
20. ection is triggered The SMTP settings must be configured to make sure the alarm email is sent out properly SMTP Server Settings SMTP Server Settings Enable SMTP Checked to enable SMTP Enable SMTP Ei SMTP Server The IP or hostname of the SMTP Server smtp gmail com SMTP server for example Ce dec smtp gmail com SMTP Server Port The port of the ne XxXX amail com SMTP server The GXV3500 supports port Te E Mail address 1 YYY Qgmail com 25 and SSL port 465 which is for SMTP To E Mail address 2 E pem with an encrypted connection From E Mail Address The email address that sends out the alarm email s User Name XxXggmail com To E Mail Address The email ETT addresses that the alarm email s will be E sent to You can have up to 3 emails E To E Mail address 3 1 Required Fields Firmware 1 0 1 38 Grandstream Networks Inc 08 2011 Valid DNS server is required for hostname Save Test VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder configured User Name Password The user name and password required to log in to your SMTP server for example 123 gmail com 123 SSL Checked if the SMTP server requires a secure connection Test Email Account Settings Click the Test button to send a test email from the From E Mailto the To E Mailto make sure that SMTP is configured properly If the receiver
21. ed de tector has it s own power supply Alarm In Alarm In Set up Alarm Actions An alarm action is what the GXV3500 is going to do when an alarm is triggered during the defined time period the time schedule The GXV3500 allows multiple alarm actions Record Video lf this option is selected the GXV3500 will record the video when an alarm is triggered You can enter the length of the video recording in seconds Voice Alarm to SIP Phone If this option is selected the GXV3500 will make calls to the number listed in the Phone List page using the configured SIP account when an alarm is triggered To use this function the settings in S P page must be configured properly Alarm Output If this option is selected the alarm will output via the configured method equipment when it is triggered Upload to Alarm Center This option is an integrated feature with GSurf If this option is checked the GXV3500 will report the alarm event to Gsurf Upload to Alarm HTTP server This option is an integrated feature with the third party VMS If this option is checked the GXV3500 will report the alarm event to the third party VMS Record Video and Upload to FTP Server This option will upload the recorded video in the device s buffer to the FTP server configured Email and FTP upload JPEG If this option is selected the GXV3500 will capture the image and upload it to the FTP center when an alarm is triggered It will also
22. email the image to the configured email accounts under the SMTP settings Set up DI Alarm Time Schedule This section allows you to configure the time during which the GXV3500 will monitor the Alarm Input The GXV3500 not only can monitor your settings but also can take actions when Firmware 1 0 1 38 Page 24 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder the alarm is triggered Dropdown list for date Available time schedules bl ma schedule Date Start Time End Time 20 00 2359 Tuesday 00 00 23 59 E Thursday 20 00 23 59 E Check All To add a schedule select the date from the dropdown list Start Time and End time and Click Add to add a new time schedule To delete a schedule check the schedule you would like to remove and click Delete How to connect an Alarm Output Equipment to GXV3500 Here is a Sample connection diagram Connect the alarm output equipment to the GXV3500 by following the diagram below Alarm Out Alarm Out Firmware 1 0 1 38 Page 25 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder GXV3500 Motion Detection The GXV3500 supports Motion Detection To utilize this feature please follow the below steps 1 Setup the motion detection monitored are
23. eo in the selected channel and saves it to C GS_Record default directory 14 Talk Establishes two way audio within the selected channel 15 Sound Off On Toggles the sound of the selected channel On or Off Firmware 1 0 1 38 Grandstream Networks Inc Page 12 of 32 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder 16 Playback Replays the saved video 17 Config Configures the Save Location for captured images and recorded videos 18 Language Selects between English or Chinese as the display language 19 Decode oets up the device as a decoder after reboot GXV3500 Basic Settings GXV 3500 System Page This page allows you to configure the system settings on the IP camera Current System Time displays the Current System Time current date and time 24h clock Date Time Set the System Time Update via NTP Server the camera will obtain the time from an NTP server Specify the NTP server s IP address or Set the System Time h ost name An d yo u Time Zone GMT Dublin Lisbon London Reykjavik m can select your time zone from the drop down list or define your own time zone setting NOTE If using a host name for the NTP server a DNS server must be configured under Basic Settings gt Networking O Update via NTP Server O Synchronize with Local Computer Set the Time Manually Keep Current Date and Time Synch
24. ere Existing User Name The field Manage User lists all of the current users You pM N Add New User mj can insert or remove users from User Name the list by click on the Add or User Password Add Update or Delete button Confirm User Password Privilege Administrator User Name Password The Allow Anonymous Viewing 7 C Save user name and password required to login Privilege The privilege for the user to access to configuration page Allow Anonymous Login If Allow Anonymous Login is set to Yes no user name and password are required to login to the IP camera web configuration pages If you login anonymously you will not be able to change any settings GXV3500 Maintenance Page Server Maintenance Restart Click this button to restart the device Restart the device Restart the device Restore Click this button to perform a Restore the device partial factory reset The IP address will Reset settings except IP address to factory default not be cleared Firmware Upgrade and Provisioning Items Upgrade via This field lets you choose the firmware upgrade method The IP camera supports HTTP HTTPS and TFTP Firmware Server Path 182 168 1 254 Firmware Server Path The IP address or domain name of the firmware server the location of the Firmware 1 0 1 38 Page 20 of 32 Grandstream Networks Inc 08 2011 Firmware Upgrade and Provisioning Upgrade via HTIP I Automatic Up
25. grade Interval Minutes 10080 Automatic Upgrade Ei VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder firmware files Config Server Path The IP address or domain name of the configuration server the location of the XML configuration files XML Config File Password The password used to authenticate the XML file Automatic Upgrade Interval Enter the frequency in minutes in which the HTTP HTTPS TFTP server will be checked for new firmware upgrades or configuration changes Automatic Upgrade The default setting is No Choose Yes to enable automatic HTTP HTTPS TFTP upgrade and provisioning When set to No the IP Camera will only perform a HTTP HTTPS TFTP upgrade and perform a configuration check once during the boot process Performing a firmware upgrade 1 Download the firmware package from http www grandstream com support firmware 2 Unzip the firmware package and copy the files to the firmware upgrade server directory Upgrades are supported via TFTP HTTP and HTTPS 3 Login to the Maintenance page of the IP camera Select the server type from the dropdown list under the Upgrade Via field Enter your server s root directory in the Firmware Server Path field 4 Reboot the IP camera to begin the firmware upgrade process GXV3500 SMTP Page The SMTP server is used to send out emails when an alarm event or motion det
26. including the IP address 15 Why can t the live video stream be viewed using a mobile phone or GSurf after changing the HTTP Port of the device Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number For example if the HTTP port is 88 then the RTSP port of the device that you configured on GSurf mobile phone should be 2088 16 Why is there a black flashing bar at the bottom of the video feed This can occur if the GXV3500 does not recognize the standard of the connected camera If you experience this issue please restart the GXV3500 The GXV3500 will detect the standard of the connected camera and use it when the GXV3500 boots up To avoid this make sure to connect analog cameras before booting up the GXV3500 17 Port forwarding Two ports must be forwarded on your router to watch video from a GXV3500 that is located on a private network from a PC in a public network The web port HTTP and the RTSP port Please make note that the RTSP port number changes according to the web port If the web port is 80 then the RTSP port is 554 If the web port is not 80 then the RTSP port equals the web port 2000 For example if the web port is 88 then the RTSP port will be 2088 18 Tested PC display adapters Display Adapter Test Result SIS 650 651 740 661 FX 741 760 Series Works normally Intel R 82945R Express Chipset Family Works normally Firmware 1 0 1 38 Page 31 of 32 Grandstream Networks Inc 08 20
27. k installation guide GAY 3500 12V Power Supply TV out RCA cable QuickStart Guide Firmware 1 0 1 38 Page 5 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Product Overview GXV3500 Front Panel 1 V IN 1 BNC Voltage 1 0V p p Resistance 75Q port for video input 2 MIC IN 3 5mm port for audio input devices ie Microphones 3 RESET Press the Reset button for 15 seconds to perform a factory reset GXV3500 Back panel 1 DC 12V 12V DC power port insert the positive bare wire here 12VDC insert the negative bare wire into the GND port 2 NETWORK 10 100 Switch LAN port for connecting to Ethernet 3 ALARM IN 1 Alarm Input port for alarm equipment ie Infrared detector 4 ALARM OUT 1 Alarm Input port for detectors ie Sirens 5 HS 485 1 PTZ connector 6 AV OUT 3 5mm to RCA audio video connection for output to display Firmware 1 0 1 38 Page 6 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder GXV3500 Sample Connection Diagram i U PTZ Device P Alarm In To Monitor Firmware 1 0 1 38 Page of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 80829
28. mber Firmware Version Firmware code version number System Up Time Since This field shows the system up time since the last reboot System 5tatistics Product Model GXV 3500 Hardware Version V1 0A Part Number 650000710A Bootloader Version 1 0 0 0 Core Version 1 0 1 36 Base Version 1 0 1 36 Firmware Version 1 0 1 36 System Up Time Since 12 minutes Network Status MAC Address The device ID in HEXADECIMAL format LAN IP Address This field shows the LAN IP address of the GXV3500 LAN Subnet Mask This field shows the LAN subnet mask of the GXV3500 LAN Default Gateway This field shows the LAN default gateway of the GXV3500 DDNS Status This field shows the status of DDNS Network Status MAC Address 00 0B 82 FF FE FF LAN IP Address 192 168 254 173 LAN Subnet Mask 255 255 255 LAM Default Gateway 192 168 254 2 DDNS Status Disabled Firmware 1 0 1 38 Page 19 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Camera Type This section shows the Lens information of GXV3500 The Lens type information contains the brand name the size of image sensor the resolution and so on Camera Type Camera Type CCD GXV3500 User Management Page All current users will be list in the User List section of this page You can also add and remove users h
29. of seconds 5 Click Save to save all the changes You need to restart the device to apply all changes Configure Phone List Page To make sure the device can make phone calls to the number you preferred when the alarm is triggered You need to add number to the phone list Steps to add phone number From the IP camera home page click Basic Settings gt SIP 2 Goto Phone List Tab 3 Enter the Phone number and name click Add a Number to save all the changes 4 Numbers added to the system will be listed in this page Phone List Phone Number Remark Name Remove 123456789 John Smith E Check All Remove Note Ydu must restart the device to apply the changes Available phone numbers Firmware 1 0 1 38 Page 18 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder NOTE With current firmware only the first phone number in the list will be called when an alarm is triggered otatus Page The Status Page lists hardware and software information for example the part number the software version about the GXV3500 Hardware Version This field contains the product s hardware information Part Number This field contains the product s part number information Bootloader Version Bootloader code version number Core Version Core code version number Base Version Base code version nu
30. on your GXV3500 Login to the web GUI of the GXV3500 go to the Motion Detection or Alarm Events page and make sure option Upload to Alarm Center is checked Firmware 1 0 1 38 Page 30 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder 12 It is recommended that you save your video files in different directories when using GSurf and GS NVH GSurf and GS_NVR are different programs that have the ability to delete recorded video files It is better to save video files in different directories when using GSurf and GS NVR in the event that they automatically delete files that you might want to keep 13 How can l use a cell phone to watch the GXV3500 video stream You must set the video resolution to QCIF to watch the GXV3500 video stream from a cell phone Make sure to set the bit rate to 64kbps to ensure the best video quality 14 Why doesn t the IP address of the device reset when I click the Restore button on the Maintenance page The GXV3500could be installed in areas that are not easy to access For example it could be installed on the roof of a building or the ceiling of an office This makes it difficult to reinstall the device therefore the Restore function will not clear the IP address Press the RESET button on the device for at least 6 seconds until you hear a beep to perform a factory reset of all parameters
31. ot on the next page Click on the play button to view the video feed Firmware 1 0 1 38 Page 11 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder GXV3500 Encoder Web Page z EIE IE z i SS E a eee z dob A AE Items on GXV3500 Home Page PTZ Console controller PTZ device needs to be connected If the motion detection alarm is triggered the indicator of the 1 Control Console 2 Motion Detection corresponding channel will flash red Click on the indicator to turn off the alarm 3 X Alarm Event If an alarm event is triggered the indicator of the corresponding channel will flash red Click on the indicator to turn off the alarm 4 Default Click this option to reset the video brightness contrast and saturation to their factory default configuration 5 ZOOM Zoom in and out of the image in the selected channel 6 FOCUS Adjusts the focus of images in the selected channel 7 SPEED Adjusts the rotation speed of the console 8 BRIGHTNESS Adjusts the image brightness in the selected channel 9 CONTRAST Adjusts the image contrast in the selected channel 10 SATURATION Adjusts the image saturation in the selected channel 11 Play Plays Stops the video 12 Capture Captures the image displayed in the selected channel and saves it to C IGS Capture default directory 13 Record Records the vid
32. pports PTZ Baudrate The Baud rate is the number of distinct symbol changes signaling events made to the transmission medium per second in a digitally modulated signal or a line code Firmware 1 0 1 38 Page 22 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Connect a PTZ device to the GXV3500 1 Connect the PTZ device to GXV3500 by using the RS 485 port Connect the A pin to the positive cable of the PTZ device Connect the B pin to the negative cable of the PTZ device The PTZ device has its own power 2 Click Advanced Settings gt PTZ in PTZ page configure the PTZ Protocol and Baudrate according to your connected PTZ device 3 Click Save and reboot the device to apply all changes 4 Use those PTZ buttons on the homepage to tilt pan the GXV3500 and also adjust the speed NOTE GXV3500 itself does not support PTZ The users can connect a PTZ device to the GXV3500 via RS485 pins to pan tilt and speed The FOCUS function may not work as many dome cameras support auto focus Press and hold the corresponding control button to adjust the pan tilt and speed IP camera Alarm Servers Server Name Enter the name of the server that will receive the alarm HTTP notifications URL Enter the URL or IP address of the server that will receive the alarm HTTP notifications User Name Enter the username to
33. rger systems e Support for DirectX 8 0 and above Connect your GXV3500 Using the Power adapter as power supply e Connect the video output of an analog camera to the VIN port on the GXV3500 using a BNC 75Q cable e Connect an RJ 45 cable to the NETWORK port of the GXV3500 e Connect the other end of the RJ 45 cable to your network or PC directly e Connect the bare wire marked as 12V from the power supply to the DC 12V plug on the back of the GXV3500 Connect the negative wire to the GND plug e Connect the other end of the power supply to a wall outlet Using PoE as power supply e Connect the video output of an analog camera to the VIN port on the GXV3500 using a BNC 75Q cable e Connect a RJ 45 cable to the NETWORK port of GXV3500 e Connect the other end of the RJ 45 cable to a PoE switch NOTE f you are going to connect the device to a hub switch router please use a straight through cable A cross over cable should be used if you are going to connect the device directly to a PC Firmware 1 0 1 38 Page 9 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Configuring the GXV3500 via Web Browser The GXV3500 s embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow you to configure your IP encoder decoder through Microsoft Internet Explorer Connect the Device to a DH
34. rk ONLY outbound proxies can provide a solution for a symmetric NAT SIP User ID User account information provided by your service provider ITSP this is either an actual phone number or is formatted like one Firmware 1 0 1 38 Page 17 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Authenticate ID The SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from the SIP User ID Authenticate Password The SIP service subscriber s account password for the GXV to register to the SIP server of the ITSP STUN Server f the device is behind a router a STUN server is needed to help penetrate the NAT Stream Choose between Primary and Secondary stream Preferred Vocoder Choose different vocoder type Registration Expiration This parameter allows users to specify the time frequency in minutes in which the device refreshes its registration with the specified registrar The default interval is 60 minutes Local SIP Port This parameter defines the local SIP port used to listen and transmit The default value is 5060 Local RTP Port This parameter defines the local RTP RTCP port pair that is used to listen and transmit The default value is 5004 Auto on Hook Timer This parameter is used to automatically hang up a call after the specified amount
35. ronize with Local Computer sets the time from the clock on your computer Set the Time Manually this option allows you to manually set the time and date OSD Date Format set the format of date OSD Date Format on OSD OSD Date Format YYYY MM DD Device Name Setting This Device Name Setting field lets you configure the name Device Name of the IP camera which helps the VMS and NVR to indentify the device when using Search to search all the IP camera company s network cameras or digital video cameras in the same subnet Firmware 1 0 1 38 Page 13 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder DI and DO Digital input and digital output DI and DO Normal open the circuit is by default open Digital input Normal Open v the current state detected is Open unless an event triggers the device to close pa andcpm IS dc cum iube dicted stipes the circuit Normal close the circuit is by default closed unless an event triggers the device to open the circuit GXV3500 Video amp Audio Page On Screen Display OSD Settings OSD Time Text The time stamp and channel name displayed on the screen Video Settings Preferred Video Codec The GXV3500 supports the H 264 and MJPEG video codecs Resolution The higher the resolution is the better the video quality is and higher bandwidth is required LOW
36. s Configuration The GXV3500 operates in two modes Dynamically Assigned via DHCP all the field values for the Static IP mode are not used The GXV3500 acquires its IP address from the first IP Address Configuration Dynamically Assigned via DHCP Statically Configured as DHCP server it discovers on its IP Address 132 168 40 131 LAN ERU Subnet Mask 255 255 255 0 Statically Configured as configures all of the following fields Default Gateway 192 168 40 1 IP address Subnet Mask Default Firmware 1 0 1 38 Page 15 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Gateway IP address DNS Server 1 primary DNS Server 2 secondary These fields are set to zero by default Static IP addresses are recommended for the GXV3500 DNS Configuration There are two methods of DNS v cM configuration on the GXV3500 Obtain DNS Server Address Automatically 1 The GXV3500 can obtain the DNS Use the Following DNS Server Address server automatically Primary DNS Server 0 0 0 0 2 Users can configure their own Secondary DNS Server 0 0 0 0 preferred DNS server HTTP Port The GXV3500 supports user configured HTTP http ports If the HTTP port is changed the HTTP Port s080 port number is needed to access the web GUI for instance http 192 168 1 168 8080 NOTE fthe HTTP Port is 80 when you
37. tromagnetism radiation To avoid heat accumulation make sure that your operating environment has proper ventilation Do not attempt to open disassemble or modify the device A few parts e g electrolytic capacitor of the equipment shall be replaced regularly according to their average life time The average life time varies from the differences between operating environments and usage history Regular maintenance checks are recommended for all users Please contact your dealer for more details Firmware 1 0 1 38 Page 2 of 32 Grandstream Networks Inc 08 2011 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXV3500 Digital Video Encoder Decoder Contents WG iere Tori E E E E E ET 4 Pac kase CONG DIS deu erri cus emu dE rau oRVU VIE V Edu UEM CUTEM AU USI FUGO UP PauU IR dUDN E RM ME RUE EUN 5 PPO OV CITC M H 6 RV DO OMG EAN Me T A 6 XV 3900 Back Daniel Tm 6 X V5900 Sample Connection Diasrani seuctodocodordue eon shed de dice p ue i dsniadsendeuiecebadanedekedenescidsaaanatdcseacaiecanete 7 SP AS EET ARIS RS E E A TE 8 Insti P3HOBECTU NC E A E A E E E E IMMUNE Cm PU UR Im UM 9 Minimum Recommended System Bequiremellbuoeveia usas a aut i rey re PEYRUbuE Eo uh o EVE OH Y Fa eaa o SRu EU aR 9 Connect your GV 95 OO T n 9 Configuring the GX V 3500 Vid Web Brow Ser uicta
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