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HP Color LaserJet 2500 Service Manual

1. Description Part number Qty Figure Ref Cable rotary assembly RG5 7129 000CN 1 132 2A Cable sensor RG5 7117 000CN 1 132 5 Cable sensor tray 2 RG5 7138 000CN 1 137 8 Cable sensor tray 3 RG5 7142 000CN 1 142 14 Cable sub H V T RG5 7126 000CN 1 133 7 Cable upper RG5 7144 000CN 1 127 13 Cartridge guide assembly RG5 6935 000CN 1 128 10 Clamp cable WT2 5700 000CN 1 131 44 Clamp cable WT2 5700 000CN 1 134 13 Clip cable WT2 5056 000CN 1 126 31 Clutch CL1 RH7 5333 000CN 1 127 10 Clutch main gear train CL2 RH7 5366 000CN 1 129 Collar spring tray 2 RB1 2190 000CN 1 138 Connector fuser drawer RH2 5520 000CN 1 133 Connector optional trays RH2 5519 000CN 1 131 23 Connector tray 2 RH2 5519 000CN 1 140 2 Contact assembly E label reader RG5 6957 000CN 1 132 1 Control panel assembly RG5 6927 000CN 1 125 6 Cover gauss proof tray 2 RB3 0136 000CN 1 138 20 Cover bottom center frame tray 2 RB3 0166 000CN 1 138 3 Cover bottom tray 2 RB3 0283 000CN 1 137 Cover center frame tray 2 RB3 0105 000CN 1 138 1 Cover fuser motor RB2 9916 000CN 1 130 6 Cover gear RB3 0052 000CN 1 131 30 Cover left tray 3 RB3 0140 000CN 1 141 1 Cover lower left tray 3 RB2 3489 000CN 1 141 4 Cover media tray tray 2 RB3 0109 000CN 1 139 1 Cover right tray 3 RB3 0141 000CN 1 141 2 Cover sensor tray 3 RB2 6453 000CN 1 141 6 Cover solenoid SL92 RB3 0120 000CN 1 1
2. Part number Description Qty Figure Ref RG5 6967 000CN Registration sensor PCA 1 136 6 RG5 6968 000CN Feed drive PCA tray 2 1 140 1 RG5 6969 000CN Feed drive PCA assembly tray 3 1 143 4 RG5 6971 000CN Cable fuser power 1 133 9 RG5 6974 000CN Cable E label reader 1 132 3 RG5 7106 000CN Cable formatter power 1 133 10 RG5 7107 000CN Cable power 1 1 133 11 RG5 7108 000CN Cable power 2 1 133 12 RG5 7109 000CN Cable fuser connector dc controller 1 133 8 RG5 7110 000CN Cable fuser 1 134 16 RG5 7114 000CN Cable motor 1 128 7 RG5 7115 000CN Cable 1 129 5 RG5 7117 000CN Cable sensor 1 132 5 RG5 7122 000CN Cable interface 1 131 29 RG5 7123 000CN Cable grounding 1 131 27 RG5 7124 000CN Sub H V T PCA 1 136 9 RG5 7126 000CN Cable sub H V T 1 133 RG5 7128 000CN Cable 1 131 37 RG5 7129 000CN Cable rotary assembly 1 132 2A RG5 7130 000CN Cable high voltage transformer 1 131 43 RG5 7138 000CN Cable sensor tray 2 1 137 8 RG5 7139 000CN Cable pickup tray 2 1 137 6 RG5 7142 000CN Cable sensor tray 3 1 142 14 RG5 7143 000CN Cable motor tray 3 1 143 3 RG5 7144 000CN Cable upper 1 127 13 RG5 7145 000CN Cable front 1 127 14 RG5 7146 000CN Cable H V T 1 133 4 RG5 7149 000CN Cable drawer tray 2 1 137 7 RG5 7150 000CN Cable drawer tray 3 1 142 13 RH2 5519 000CN Connector optional trays 1 131 23 RH2 5519 000CN Connector tray 2 1 140 2 RH2 5520 000CN Connector fuser drawer 1 133 3 RH2 552
3. 23 Limited warranty for the print cartridges and imaging drum 24 Regulatory statements o o o ooocooocoo eee ee eens 25 Declaration of Conformity 2 naana aaaea 25 Laser safety statement ccc eee eee 26 Canadian DOC statement 0 00 00 eens 26 VCCI statement Japan 2 6 eee 26 Korean EMI statement ccc ee 26 Finnish laser statement 0 0 00 cee eee eee 27 1 Product Information 15 Introduction Note Note The HP Color LaserJet 2500 series printer is a four color laser printer that prints at 16 pages per minute ppm in black and white and 4 ppm in color e Trays The printer comes with a tray 1 multipurpose tray that holds up to 125 sheets of various print media or 10 envelopes The HP Color LaserJet 2500L base model is compatible with optional tray 2 250 sheet tray for standard sizes of paper and optional tray 3 500 sheet tray for A4 and letter sizes Optional tray 2 must be installed in order to install optional tray 3 e Connectivity The printer provides parallel and universal serial bus USB ports for connectivity The printer also contains an enhanced input output ElO slot for installing an optional HP Jetdirect print server card The parallel and USB ports cannot be connected at the same time e Memory The printer contains three dual inline memory module DIMM slots The standard 64 megabyte MB random access
4. eee 228 ASSORIDIV IOCSUDEIS arca UE 64 a e oe Oe BG 5 a EB BE KEME le DALAN le 229 Printer without optional trays ee eee eens 229 Bo AAP AA 230 Internal assemblies cc ee ee ee eee hrs 232 Front frame assembly 0 0 ccc ee eee eee eens 232 Internal Components 1 Of 2 2 0 nee eee eens 234 Internal components 2 Of 2 0 ce eee hr 236 Main drive assembly 0 0c ehh 238 Rear frame assembly xaxa KA nee c ee n A a o owe 240 Middle frame assembly 242 Rotary carousel assembly o o ooocooo eee ee eens 244 Power supply base assembly 1 0 0 eee eee tenes 246 gie p wea ay ace wok Bae et ee ee E ee ee we Dee 248 Rotary drive assembly 0 0 ccc eee eee eee eee nena 250 gtilcc uge T P GG 251 Uni 252 Covers for optional tray2 ee eee eee 252 Center frame assembly optional tray 2 0 0 0 0 ee eee 254 Media tray optional tray 2 eee eee eee teens 256 Right cover assembly optional tray 2 0 0 cee eens 257 ODIOSO sr ee fees oe eee de e ee aa eed te ae eee 258 Covers for optional tray 3 anaa aana ee eee eee eee eens 258 Internal components optional tray 3 0 0 ee eens 260 Feed drive assembly optional tray 3 0 0 ee eens 262 Media tray optional tray 3 n a 0 eee eee eee es 264 Alphabetical parts list 2 2 atr drm E RUE one arre 266 Numerical paris ISi eva eee da
5. cc eee eens 229 Printer without optional trays AA 229 A E ee Ga ee ge ee ee pee eee 230 Internal assemblieS 2 0 eee ees 232 Front frame assembly nannan anaana ees 232 Internal Components 1 Of 2 0 AA 234 Internal components 2 Of 2 0 ees 236 Main drive assembly eee ee 238 Rear frame assembly ee ee eee eens 240 Middle frame assembly n nannaa naana eee 242 Rotary carousel assembly 2 0 0 cc ees 244 Power supply base assembly 2 0 a 246 Fuser assembly corra rra a CER CR cA EGRE CRT ws 248 Rotary drive assembly 0 0 0 0 eee ees 250 PCA asseimblleS acad eddie ocio p oclo gon edem aic dedico dear 251 Optional tray 2 llis ran 252 Covers for optional tray 2 naana anaa aaae 252 Center frame assembly optional tray 2 oooooooooo 254 Right cover assembly optional tray 2 eee eee eee 257 Media tray optional tray 2 llle 256 DORAL KAY O cua ha ra pants rt ee ek ee Bw a 258 Covers for optional tray 3 lille 258 Internal components optional tray 3 o ooooooooooo 260 Feed drive assembly optional tray 3 o o o ooooooooooo 262 Media tray optional tray 3 0 0 0 ce eee 264 Alphabetical parts list 0 eens 266 Numerical parts IBU paa acre ee xe dc ec c D nata d Ghat ain edd San 273 7 Parts and diagrams 225 Ordering parts
6. 92 Removing the right side cover 1 0f2 ees 93 Removing the right side cover 2 0f2 AA 94 Removing the control panel 1 0f2 ee 95 Removing the control panel 2 of 2 1 ee 96 Removing the on off switch 9 bane era tines doe SEU tad heed awed CT 97 Removing the interface COVE 98 Removing the formatter cage 1 0f2 eee 99 Removing the formatter cage 2 Of 2 1 ens 100 Removing the formatter 1 012 ees 101 Removing the formatter 2 Of 2 ees 102 Removing the fuser motor paaa nah DADI a ged O3 Rug eae 103 Removing the dc controller ee ee 104 Removing the de controller msi ie tana dated Lad hog da ia ORS 105 Contents 9 10 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 Figure 65 Figure 66 Figure 67 Figure 68 Figure 69 Figure 70 Figure 71 Figure 72 Figure 73 Figure 74 Figure 75 Figure 76 Figure 77 Figure 78 Figure 79 Figure 80 Figure 81 Figure 82 Figure 83 Figure 84 Figure 85 Figure 86 Figure 87 Figure 88 Figure 89 Figure 90 Figure 91 Figure 92 Figure 93 Figure 94 Figure 95 Figure 96 Figure 97 Figure 98 Figure 99 Figure 100 Figure 101 Figure 102 Figure 103 Figure 104 Figure 105 Figure 106 Figure 107 Figure 108 Figure 109 Figure 110 Figure 111 Removing optional tr
7. Description Part number Qty Figure Ref Grounding spring RB3 0065 000CN 1 131 31 Grounding spring RB3 0066 000CN 1 131 32 Guide inlet RB3 0180 000CN 1 134 5 Guide left paper feed RB2 0054 000CN 1 126 35 Guide right paper feed RB2 9955 000CN 1 126 39 Guide top output bin RB2 9912 000CN 2 130 7 H V T PCA RG5 6960 000CN 1 136 4 Hinge left tray 1 RB2 3041 000CN 1 126 2 Hinge right tray 1 RB2 3042 000CN 1 126 3 Holder fuser connector RB3 0006 000CN 1 133 1 Holder high voltage RB3 0062 000CN 1 133 13 Holder interlock switch RB3 0023 000CN 1 128 2 Holder transfer sensor RB2 9924 000CN 1 131 34 Insulating sheet RB3 0007 000CN 1 133 2 Insulating sheet RB3 0056 000CN 1 131 21 Interface cover RB3 0035 000CN 1 125 2 Label caution RS6 8657 000CN 1 134 15A Label image cartridge RS6 8662 000CN 1 126 36 Laser scanner RG5 6680 000CN 1 128 5 Left cover RB3 0028 000CN 1 125 7C Left cover tray 2 RB3 0106 000CN 1 137 1 Left side cover RG5 6902 000CN 1 125 7 Lever left lock release RB3 0179 000CN 1 134 4 Lever right lock release RB3 0178 000CN 1 134 3 Low voltage PCA 110 127 V RH3 2252 000CN 1 136 3 Low voltage PCA 220 240 V RH3 2243 000CN 1 136 3 Main body assembly tray 2 RG5 6915 000CN 1 139 2 Main frame assembly tray 3 RG5 6921 000CN 1 144 1 Media tray tray 3 RG5 6920 000CN 1 144 Media tray optional tray 2 RG5 6914 000CN 1 139 Motor DCM703 RG5 6958 000CN 1 135 1 Motor M706 tray 3 RH7 1536 000CN 1 143 Motor PM705 RH7
8. 153 Removing the 250 sheet feeder cover ees 154 Removing the 250 sheet feeder PCA 0 o 155 Removing the 500 sheet feeder pickup roller 1 0f2 156 Removing the 500 sheet feeder pickup roller 2 0f2 157 Removing the 500 sheet feeder cover ees 158 Removing the 500 sheet feeder motor 0 cee ees 159 Control pa ellightS gt ts ed MAA ane EIS wi lg ie Geka A ac s e oe ww 169 Rotating the print cartridge carousel llli llle 204 Location of the engine test switch 0 0 eee 205 Print cartridge high voltage connection points 207 Overriding SW30T1 uz bak ee keh eae ak e a RENE na Aq ENS Es 208 C9706 90926 Figure 112 Figure 113 Figure 114 Figure 115 Figure 116 Figure 117 Figure 118 Figure 119 Figure 120 Figure 121 Figure 122 Figure 123 Figure 124 Figure 125 Figure 126 Figure 127 Figure 128 Figure 129 Figure 130 Figure 131 Figure 132 Figure 133 Figure 134 Figure 135 Figure 136 Figure 137 Figure 138 Figure 139 Figure 140 Figure 141 Figure 142 Figure 143 Figure 144 General timing chart WAIT period llle 212 General timing chart one page full color normal speed 213 General timing chart one page full color half speed 214 Locations of printer connectors 1 Of 3 a 215 Locati
9. Contents 1 Product Information AMO GUCHOM AR 16 PROOUCT COMMGQUEAUOUNS duae de dotar ck Rae a ee A a ee Rex 16 stos dete eh cet ace ch E cand AA poe ao we E 17 Media specifications eee eee rsen 20 Model and serial numbers 1 ee hrs 21 PHMIGlOVCIVIOWS aserrada sedes asar LABAG NG La BINA owe ewe IPSE ee 22 Front and left side VieW 1 eee eee eee eens 22 Back and right side view 2 eee eee ee eee ees 22 Warranty statements s uacua c don c doa d deo e ord e ew aan EU E ap en o dea heal kee D UO de 23 Hewlett Packard limited warranty statement llli 23 Limited warranty for the print cartridges and imaging drum 00 eee eee 24 Regulatory statements 0 0 cc ee ee ee eee eee ene 25 Declaration of Conformity 0 naana cc ns 25 Laser safety statement 0 0 ce eee eee hrs 26 Canadian DOC statement 0 0 0 ee eee eee eens 26 VCCI statement Japan 1 eee eee eee eens 26 Korean EMI statement 0 cc cc eee hrs 26 Finnish laser statement 0 0 00 ccc eee rrr 27 2 Installation and operation Operating environment cc hrs 30 Interface DONS a es haw POS PAD ia o den ON dee ewe X be eee baw ande 31 Control panel featureS 1 6 ee eee eee eee ee eens 32 Understanding supplies status eee ee ees 33 Understanding printer status a 34 Selecing Medid cena an ANG AGNO LABA GNG aaa ide NAA bas pee 35
10. Figure 55 Removing the carousel motor 108 Removal and replacement C9706 90926 Figure 56 EN Front lower cover 1 Remove the right and left side covers see page 93 2 Use the small flatblade screwdriver to lift the plastic catch callout 1 off of the tab on the left side of the printer 3 Pull the cover away from the printer to remove it sx Removing the front lower cover 5 Removal and replacement 109 Back cover 1 Remove the right and left side covers see page 93 2 Use a flatblade screwdriver to release two internal tabs callout 1 one at each side of the cover 3 Rotate the top of the cover away from the printer and then downward to release the internal tabs under the cover Figure 57 Removing the back cover 110 Removal and replacement C9706 90926 Figure 58 Note EN Top cover 1 Remove the following covers right and left side covers see page 93 interface cover see page 98 back cover see page 110 Open the top door Press the small tab on the gear callout 1 to release the gear Remove the gear to release the top door rack callout 2 Removing the top cover 1 of 2 Return the gear to its shaft after releasing the top door rack 5 Removal and replacement 111 5 Remove three screws callout 3 from the top cover 6 Lift the top cover off of the printer Y Figure 59 Removing the top cover 2 of 2 Reinstall notes Lift the vertical rack
11. 2 For letter size paper pull the rear stop up For A4 size paper push the rear stop down 3 For letter size paper move the side width guides outward as far as possible For A4 size paper move the side width guides inward as far as possible 4 Load the paper If this is special paper such as letterhead load it with the side to be printed facing down and the top edge toward the front of the tray Note If you are manually duplexing see the HP Color LaserJet 2500 Series Printer User Guide for loading instructions 5 Make sure the stack of paper is flat in the tray at all four corners and keep it below the height tabs on the length guide in the rear of the tray 6 Slide the tray back into the printer C9706 90926 Using the embedded Web server When the printer is directly connected to a computer the embedded Web server EWS is supported for Microsoft Windows 95 98 NT 4 0 Millennium Edition Me 2000 and XP When the printer is connected to the network the embedded Web server is supported for Windows 95 Mac OS 8 6 and later UNIX Linux and OS 2 Use the embedded Web server to view printer and network status and to manage printing functions from your computer instead of at the printer control panel The following are examples of what you can do using the embedded Web server view printer status information view and print internal pages determine the remaining life of HP supplies and order new ones receive n
12. Economical printing Pages per sheet printing and two sided printing using manual duplexing saves paper See the HP Color LaserJet 2500 Series User Guide for more information Print cartridges The Supplies Status page includes print cartridge and imaging drum gauges that show life remaining for HP supplies only No shake cartridge design Authentication for HP print cartridges Enabled supplies ordering capability Table 2 Physical specifications Category HP LaserJet 2500 HP LaserJet 2500 HP LaserJet 2500 without optional trays with optional tray 2 with optional tray 3 2 and 3 250 sheet 500 sheet Height 325 mm 12 80 inches 376 mm 14 81 inches 512mm 20 16 inches Width 482 mm 18 98 inches 482 mm 18 98 inches 482 mm 18 98 inches Depth body 452 mm 17 80 inches 452 mm 17 80 inches 452mm 17 80 inches Weight with supplies 21 52 kg 47 45 lbs 23 9 kg 52 7 lbs 29 27 kg 64 55 Ibs 18 Product Information C9706 90926 Table 3 Consumables specifications Category Specification Imaging drum life 20 000 pages when printing only in black 5 000 pages when printing in color 6 000 to 8 000 pages is the average life Print cartridge life Black 5 000 pages Yellow cyan and magenta 4 000 pages each Table 4 Electrical specifications Category 110 volt models 220 volt models Power requirements 115 to 127 V 10 220 to 240 V 10 60 Hz 2 H
13. The separation pad and the pick up rollers might be worn out To set the rear guides properly see Loading optional tray 2 on page 39 or Loading optional tray 3 on page 40 Configure the printer software to recognize the tray Try a different type or brand of paper e Make sure that you are using a high quality paper made for laser printers Coated photo and glossy papers are not supported See the user guide for information about print media specifications or to order media Replace the separation pad and pick up rollers See table Life expectancies of consumables on page 46 for ordering information The printer does not recognize a DIMM that is installed The DIMM is not recognized in the printer software Configure the printer software to recognize the DIMM See the user guide for information The printer does not respond when the Print command is selected in the software The printer experienced an error If no control panel lights are on the printer is not receiving power The printer might be in Manual Feed mode the Attention light is blinking and Go is light on The wrong printer was selected in the software A jam might be present The printer is on a network and is not receiving a signal The interface cable between the computer or network and the printer is not connected properly The interface cable is defective If the printer is connected to a comput
14. This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This product includes LAN Local Area Network options When the interface cable is attached to LAN connectors the product meets the requirements of EN55022 Class A in which case the following applies Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The model number may include an additional suffix letter R Boise Idaho USA 6 June 2002 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger StraBe 130 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 1 Product Information 25 Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufacture
15. iming c General t Figure 112 C9706 90926 212 Troubleshooting CA E ed seiq uoneJedas Bulxi4 Le 1noqy annebau seiq 9g Buluesjo g rI e nisod seiq oq Bulueajo ag LI seiq OV uues gLI enyebau seiq oq Buiuesp g Ale ixny e nisod seiq oq Buiueej g 11 Mexny oinjo BuiDeBue 19410 CT rema m 219 uomnio BuibeBuo 1oljot LL SS L eneBeu seq Od Jejsuen Arepuooog ENEM Ta moay ww 1 ennisod seiq Oc Jeisuea Arepuooog U A aa rn AAA LIA CL aw mu o DD DI DI DU ee sela 9G buidoja nag ee moqy seiq 9g Buidoje ep e ixny Ca KA aaa aa aaa iis Dodd ii EA EA er DINEM Lz inoqy TT 17 MOqy TT 1 3 noqy TT PE E roay moay iros eS moqy oqy c 0 moqy 1g noqy SOZWd 40 0W eBpuueo Jauo LO Inoqy POZINd 100w Buibebuz O O E Pl LE bi iouoJis 1addo s Mejo Buidojana O ha Lf ox Tm osseo _Gereipouoys ado fa Budapnag AAA NENNT LS aude 1719 yano uoneasibed Z61S piousjos dn yoid Ae esodind nini maa Baa A AAA AA 12413 ue BuljlooD EET EA A E A epee St ee eee et eT ea LS LEE EL ELEY IS HIST INI HINI CIEN IES spuooes Jun PUBWWOD JUL 6 Troubleshooting 213 hart one page full color normal speed iming c General t Figure 113 EN Ca EE gt seq uoneredes buni 8 7 moqy 0 g moqy Q D i 1 ee m PO IE _ de m A oo O Tl E E
16. 0 NO _ 41 3 Unexpected Size error or 41 x Printer error The Ready light is on 1 Load the correct size of media If the correct size is loaded press GO 2 If printing does not resume open the top cover remove the imaging drum and check for a jam inside the printer o Q N O e 40 Bad Transmission error The Attention light Ready light and Go light are on 1 Press GO to try to print a portion of the job 2 Ifthe printer is connected to the network make sure that the cable is securely connected between the HP Jetdirect print server card and the network port 3 Ifthe printer is directly connected to a computer the cable between the printer and computer has a bad connection or the cable is of poor quality Disconnect the cable and reconnect it Make sure that you are using a high quality USB or IEEE 1284 compliant size B parallel cable 4 Ifthe error persists replace the appropriate cable e Q NO e 22 Buffer Overflow error The Ready light and Go light are on 1 Press GO to try to print a portion of the job 2 The connection between the printer and the computer might be loose Turn the printer off and check the cable connection to make sure that it is secure 3 Thecable is malfunctioning Try using a different high quality USB or EEE 1284 compliant size B parallel cable See chapter 7 for ordering information 4 Ifthe error persists reduce the complexity of the print job a
17. 5 ki LOCH zum a D fi ins 2 Li i 4 saja P i E _ e 4 4 NM a s 1 La Ny 1 i T i T i Y i 1 ka e yt f atte tat j i Liiki aT TN jore a O iti i A o T paz Rri Removing the ECU pan 1 of 2 144 Removal and replacement C9706 90926 Figure 92 EN Turn the printer over so that it rests on its top Remove one screw from the left side of the printer callout 3 Remove eight screws callout 4 from the bottom of the ECU pan Lift the ECU pan off of the printer N O OG A a Removing the ECU pan 2 of 2 5 Removal and replacement 145 Reinstall note ECU connections Make sure that the grounding springs are attached to each of the eight ECU connections before reinstalling the ECU pan Figure 93 ECU connections 146 Removal and replacement C9706 90926 Figure 94 EN Sub high voltage transformer PCA 1 Remove the following covers and assemblies e right and left side covers see page 93 optional tray 2 see page 106 fuser see page 92 e ECU pan 2 Unplug one connector callout 1 from the high voltage transformer PCA Remove two screws callout 2 4 Lift up the sub high voltage transformer PCA and its holder and then unplug one connector callout 3 from the high voltage transformer PCA Removing the sub high voltage transformer PCA 5 Removal and replacement 147 High voltage transformer PCA 1 Remove the following co
18. Engine test The engine test is used to verify that the print engine is functioning correctly The formatter is bypassed during an engine test so the engine test is useful for isolating printer problems Because the engine test prints horizontal lines along the entire printable area of a page it is also useful for checking and adjusting registration Printing an engine test The engine test switch is inside tray 1 on the left side just below the front cover To print an engine test open tray 1 and then press the engine test switch The formatter must be connected to the ECU to perform an engine test Otherwise the printer does not print the engine test Location of the engine test switch 6 Troubleshooting 205 Half self test functional check The electrophotographic process can be subdivided into the following stages e image formation stage charges the drum and writes a latent image to the drum with the laser development stage forms a toner image on the drum transfer stage transfers the image to media cleaning stage removes excess toner from the drum fusing stage applies heat and pressure to make the image permanent on the media To perform a half self test check The purpose of the half self test check is to determine which process is malfunctioning 1 Print a Configuration page See Configuration page on page 210 2 Open the top cover after the paper advances halfway through the printer about five secon
19. Print cartridge carousel rotary assembly Top door Air duct and fan Laser scanner Front cover Density sensor Top of page sensor Formatter cage L E label reader imaging drum Formatter cage L Optional tray 2 L Toner catch tray L Fuser wrap jam sensor roller L ECU pan Sub high voltage transformer PCA L High voltage transformer PCA Low voltage PCA Paper top sensor Fuser wrap sensor Registration roller assembly Toner catch tray Transfer roller plate L Optional tray 2 L Transfer roller L Right and left side covers L Feed drive shaft 5 Removal and replacement 89 Removal and replacement Imaging drum 1 Open the top cover 2 Grasp the imaging drum handle and then rotate the imaging drum until the handle is horizontal 3 Lift the imaging drum straight up to remove it from the printer Note Before you replace the imaging drum wipe the clear plastic strip at the bottom of the opening of the printer with a soft dry cloth to remove any dust or debris 90 Removal and replacement C9706 90926 Print cartridges 1 Open the top door Remove the imaging drum see page 90 Pinch together the two large blue tabs on the first cartridge and then lift the cartridge straight up to remove it from the carousel Close the top cover and then press the ROTATE CAROUSEL button Open the top cover and then remov
20. Toner smears appear on the leading edge of the paper 186 Troubleshooting Check the paper type and quality Use a different paper such as high quality paper intended for laser printers See the user guide for information about print media specifications If toner smears appear on the leading edge of the paper the paper guides are dirty or debris is in the print path Open the HP Color LaserJet 2500 Series Toolbox to use the cleaning page See To use a cleaning page on page 53 for details The imaging drum might be low or empty Check the status of the imaging drum at the printer control panel or in the embedded Web server and replace the imaging drum if it is low or empty The fuser might not be heating correctly If the printer is plugged into a surge protector plug it directly into the wall If the problem is not resolved see If the problem is not resolved on page 190 C9706 90926 EN AaBe ec AaBbCf AaBbCcoc AaBoC AaBbCc AaBbC ZNaBpcc AGBP AGBP ANaBbcc AGBP ANaBpcc Loose toner Toner smears easily when touched In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper For UNIX Linux and OS 2 this feature is available in the embedded Web server if the printer is connected to a network Check the paper type and quality Use a different paper such as high
21. Use a flatblade screwdriver to pinch the tab on the cable connector callout 2 to unplug the connector Note You might find it easier to unplug the connector after you perform step 6 4 Remove three screws callout 3 from the formatter cage Tt resin e hoo 000090909 0 e c e nc 20 Figure 46 Removing the formatter cage 1 of 2 EN 5 Removal and replacement 99 5 Remove two screws callout 4 from the formatter cage 6 Rotate the formatter cage upward to remove it from two hooks callout 5 Figure 47 Removing the formatter cage 2 of 2 100 Removal and replacement C9706 90926 Figure 48 EN Formatter 1 Remove the following cover and assemblies right side cover see page 93 interface cover see page 98 Jetdirect card see page 91 e formatter cage see page 99 2 Remove six screws callout 1 from the metal plate on the back of the formatter cage and then remove the metal plate 3 Lift the front edge callout 2 of the formatter board upward to clear the tab callout 3 and then pull the formatter out of the formatter cage Removing the formatter 1 of 2 Reinstall note It is possible to reinstall the formatter in such a way that the ElO cage is on the incorrect side of the metal tab on the formatter cage Make sure that the ElO cage is in the correct position before replacing the six screws in the metal plate Correct n Incorrect 3 5 Removal
22. ASE Scanner SVSICMS 22 2 nied moat ends peta he ap aah a ine heaters 65 Pickup and feed system a 66 Optional tray 2 250 sheet paper tray eee 67 Photosensors and switches ccc ee eee ee ees 69 PHOLOSENSOrs and SWIICDeS cuina ba Rd Eel a 69 Solenoid and clutches aaa 70 Solenoid and Glutcnes xau il ren kee edd qued vua x ps eos 70 Printed circuit assemblieS nannaa ee ee eee es 71 Printed eireulEdssemblle5 o cat et acere aw ot de task BANNA Cope ded unt 71 Image formation system n n aaa aaae 72 Image formallon DIOCGSS v4 que eee eh a ORS eos 73 Step 1 primary charging 0 0 0 cc ee rs 74 Step 2 laser beam exposure pan rnan ea ee ee eee 74 Developing block eee eee eee ees 75 SIGD 9 OeCVElIODING 323 Bah e Re UN ots e EE IRE NAA Boge eked o e 75 Step 4 primary transfer eee eee 76 Step 02 SECONCaly ansias teased oo re ote wake oat LUNG BADA 77 Step 6 separation osea ee e a a ee s eee eee 77 A AS ero A ths ee eo E a Pore ee eal Rees paa UM 78 Step 8 roller charging auxiliary transfer belt cleaning roller 78 Step 9 roller charging transfer belt cleaning roller 79 Step 10 transfer belt cleaning 0 0 ccc eee eee 80 Step Me OrumecleaninGy sacos aos uis tics Riese oa door tote cS ions WD AG whe heh 81 A E 82 Pribibcartridge mg 20 larisa AA 83 Removing the fuser cover and fuser
23. J221 Is Figure 116 Locations of printer connectors 2 of 3 J401 Figure 117 Locations of printer connectors 3 of 3 216 Troubleshooting C9706 90926 Figure 118 Figure 119 EN J230 J2301 J2303 3558 J2304 yA J2306 NG N2305 S e 7 L Locations of 250 sheet tray connectors Locations of 500 sheet tray connectors 6 Troubleshooting 217 Dc controller connections 4 Fi 3 wi 3 yi 3126 3125 L 9000 makipa J124 9 e112 mp o m O NS 8 95 NG nas AE e Y D Ll 4 a L TI pasos Giit NN f l DA106 S o Er oO DA103 rr 0OA 04 J110 J135 i 14 J136 1 3134 6 a VAIS DAI Datos 595 DA10B Kw t I pina 3 13 e A J118 14 Dc controller connections Figure 120 C9706 90926 218 Troubleshooting Main wiring diagram z u rio a zu m as a r Developing Laser scanner unit rotary motor Video controller Scanner motor Laser driver PCB Operation DCM703 YN NN YN X J11 AT a yy a a aS ai yy a panel JION Se 3 000 0000 0000000000000 ol 10000000000000008 0 e lolon 00 09 eM kab SP ada as lea e eo sr 10 o N ojo Jo ajo fa o J221 L FITYAN TTN NI 22 Sa ILLIS gt gt IN LZN LAN NA A r 3925556 PA
24. J702 i j J701 DCM701 Figure 129 Main drive assembly 238 Parts and diagrams C9706 90926 EN Table 35 Main drive assembly Reference Part number RG5 6932 000CN Description Right side plate front assembly Quantity RF5 4010 000CN Gear train motor RH7 5366 000CN Clutch main gear train CL2 RB3 0090 000CN Hack RG5 7115 000CN Cable RG5 6934 000CN Right side plate rear assembly 7 Parts and diagrams 239 Rear frame assembly Rear frame assembly Figure 130 C9706 90926 240 Parts and diagrams EN Table 36 Rear frame assembly Reference Part number RB2 9904 000CN Description Fuser duct Quantity RG5 6936 000CN Roller lower top output bin RB2 9906 000CN Spring left XA9 1262 000CN Screw M4x10 RB2 9909 000CN Roller rear output bin RB2 9916 000CN Cover fuser motor RB2 9912 000CN Guide top output bin 7 Parts and diagrams 241 Middle frame assembly Middle frame assembly Figure 131 C9706 90926 242 Parts and diagrams EN Table 37 Middle frame assembly Reference Part number Description Quantity 1 RB1 8668 000CN Timing belt 1 2 RB3 0061 000CN Pulley 2 3 RB3 0063 000CN Feed belt 8 4 RB2 6297 000CN Rubber foot 2 5 RB3 0286 000
25. N SW 6 y 4 J705 7 Figure 128 Internal components 2 of 2 236 Parts and diagrams C9706 90926 EN Table 33 Internal components 2 of 2 Reference Part number RH2 5524 000CN h Description Cable flat flexible laser scanner Quantity RB3 0023 000CN Holder interlock switch RG5 6907 000CN Top plate RB2 9903 000CN Cable guide RG5 6680 000CN Laser scanner XA9 0849 000CN Screw M3x6 RG5 7114 000CN Cable motor RH2 5525 000CN Cable flat flexible formatter O O Oo Ci 2 Corn RH7 6051 000CN Switch interlock RG5 6935 000CN O Cartridge guide assembly WT2 5778 000CN Spacer XB6 7300 407CN Screw M3x4 Formatter Table 34 Formatter assemblies not pictured Reference Part number C9145A Description Formatter DC BOMs Quantity C9145 60001 Formatter C9705 6101 Formatter cage assembly 0515 4257 Screw M3x 5 black thread rolling formatter cage C9705 00001 Formatter case formatter cage C9705 00002 Memory cover formatter cage C9705 00003 Back panel formatter cage 5021 0349 ElO coverplate C9705 40006 ElO card guide C9145 67901 Kit replacement C9145 69001 Exchange assembly formatter 7 Parts and diagrams 237 Main drive assembly A PM702 5
26. changed and at set intervals determined by the total number of pages the printer has printed You can change the interval at which the printer performs automatic calibrations by using the embedded Web server You can also calibrate the printer manually when you clean the density sensor or when you experience color related issues To calibrate the printer manually Turn the printer off wait one minute and then turn the printer on again To calibrate the printer from the HP Color LaserJet 2500 Series Toolbox The following procedure must be performed from the HP Color LaserJet 2500 Series Toolbox which is only supported for Windows 98 NT 4 0 Me 2000 and XP To clean the engine when the computer is running a different supported operating system see the Readme file on the software CD ROM or visit http www hp com support cl 2500 1 Open the HP Color LaserJet 2500 Series Toolbox in one of these ways e On the desktop double click the HP Color LaserJet 2500 Series Toolbox icon e On the Start menu point to Programs point to HP Color LaserJet 2500 and select the HP Color LaserJet 2500 Series Toolbox On the Troubleshooting tab click Diagnostic Tools on the left side of the screen Click Calibrate Now C9706 90926 Managing supplies Note EN For warranty information about these supplies see Limited warranty for the print cartridge and drum on page 24 Supplies life The life of the imaging drum depends on t
27. clearing two tabs callout 1 3 Rotate the cover away from the feeder to remove it e Figure 105 Removing the 500 sheet feeder cover 158 Removal and replacement C9706 90926 Figure 106 EN 500 sheet feeder motor 1 Unplug one connector callout 1 from the motor 2 Remove two screws callout 2 and then lift the motor from the feeder AGA i Y alos Os k e Removing the 500 sheet feeder motor 5 Removal and replacement 159 160 Removal and replacement C9706 90926 EN 6 Troubleshooting Chapter contents Basic troubleshooting anaana aa eee eee 162 Clearing jams 4 aaa Raha LANG cave bebe Xe ve eee ee een ee eee ee 164 Control panel light messages 0 ee eee 169 Supplies Status lights o o o ooooooononoooooo momo 170 Printer Status lights o o o oooooooooooono ee 174 Attention with Ability to Continue secondary messages 177 Accessory error secondary messages 2 2 ee o 179 Service error secondary messages 00 ee 181 Solving image quality problems aa 183 Solving image quality problems all print jobs 184 Solving image quality problems color print jobs 191 Resolving problems that generated messages 194 Resolving problems that did not generate messages 195 Solving general printing problems 00 a 197 Solving
28. delivery roller Transfer belt Tray 1 pickup Registratior roller shutter cam Pressure roller Secondary A Feed Y transfer fl belt E roller A Registration roller Figure 15 Pickup and feed system 66 Theory of operation C9706 90926 Paper trays The dc controller drives the operation sequence of the paper trays It signals the driver PCB in tray 2 250 sheet paper tray and in tray 3 250 sheet paper tray and then each driver PCB controls the motors and solenoids in its paper tray The following components are identified in figure 16 EN e DCM701 gear train motor printer e SL9 pickup solenoid optional tray 2 e PS716 paper sensor optional tray 2 e PS717 paper feed sensor Note Only tray 2 250 sheet tray is shown tray 3 500 sheet tray is similar Tray 2 250 sheet paper tray PCB a T A x A 2 3 a z 3 7 E c E E o n ba Z gt or O i Y O 5 E E Z O O O Q gt E O Z LLI O T mg a JJ or Y LU O H Lu a Dn or O Q cL c CC LLI D Lu L X O LL O o Q Feed roller Pickup roller Separation z pad Figure 16 Optional tray 2 250 sheet paper tray 4 Theory of operation 67 Jam detection The registration sensor PS711 and the fusing paper sensor PS1 detect media moving through the printer If a jam is detected th
29. 140 e transfer roller plate see page 141 2 Use needle nose pliers to gently squeeze the small tabs at the right side of the transfer roller see the detail in figure 89 and then also squeeze the tabs at the left side of the transfer roller to release the roller Note Be careful not to bend the thin metal strip adjacent to the tabs on the right side of the roller 3 Lift the transfer roller up from the right side slide it to the right and lift it out of the printer Note The small grounding spring that is underneath the left side of the transfer roller is attached to the transfer roller It is removed with the transfer roller The small grounding spring that is underneath the right side of the transfer roller remains in the chassis E is dl JF na 4 yx m K tn spa ja y e A itt 4 UL T d P a MA Figure 89 Removing the transfer roller 142 Removal and replacement C9706 90926 EN Feed drive shaft 1 Remove the following covers and assemblies right and left side covers see page 93 toner catch tray see page 140 e transfer roller plate see page 141 e transfer roller see page 142 Remove one screw callout 1 from the gear cover and then lift the gear cover to remove it Lift the belt roller callout 2 from its hooks Use a small flatblade screwdriver to pry the feed drive shaft callout 3 off of the hooks that secure it to the printer Unless the feed drive shaft itself is damaged
30. 199 brake solenoid 128 buffer errors 177 182 buttons control panel 32 C cables Macintosh 203 part numbers 227 troubleshooting 163 177 calibrating printer 54 Canadian DOC statement 26 Cancel Job button 32 34 capacity trays 16 20 carousel motor replacing 108 replacing 134 rotating 204 EN cartridges carousel replacing 134 carousel rotating 204 drum rotation check 206 high voltage connection points checking 207 life expectancy 46 motor 64 non HP supplies policy 57 operations 82 part numbers 227 recycling 56 replacing 91 status lights 32 33 170 status page printing 211 status checking 42 55 storing 56 toner washing off clothing 165 warranty 24 cassettes See trays characters troubleshooting 185 187 checks drum rotation 206 engine 205 half self test 206 heating element 207 high voltage power supply 207 paper path 208 Chooser troubleshooting 202 circuit capacity specifications 19 classes 226 cleaning operations image formation 78 80 cleaning page 53 clutches 66 70 cold reset 209 color troubleshooting 191 configuration page printing 210 troubleshooting 162 configuring printer 42 consumables See supplies control panel accessory error messages 179 Attention with Ability to Continue messages 177 lights and buttons 32 locating 22 printer status lights 34 174 replacing 95 service error messages 181 supplies status lights 33 170 supply status checking 55 troubleshooting 162 cooling
31. 1T eS 205 GINS Ac M aces ec deg AA ee EEE 205 Half self test functional check 0 0 ccc eee eee 206 Drum rotation functional check 0 0 00 cc ee eee eens 206 Heating element check 0 00 eee eee eee eens 207 High voltage power supply check 0 eee eee eens 207 weed PL 208 Service mode functions o 209 COIA 22259299 8Pu BRISCAPSCLdRUCURR ee REG EXE RES PRETI eae AGA GAAN 209 NVRAM initialize e auteni dum edm qr o eee aba need Odea ERR wa dcs 209 Troubleshoolirid 10018 1 3 2x aaa KKK KABA RE ean bebe DER eng eb LAGA PURA wee NG 210 Bog lo nig aks a oe he wean ee oe a AR ge ee ao ae 210 Configuration page ee eee eee eee eee eens 210 Supplies Status page 0 eee eee eee 211 General timing charts ee eee eee eee 212 Locations of connectors ausi cde adi eed ci boat ee ela ae ate ee Ao a ek 215 Dc controller CONNECTIONS 1 ee eee eee eens 218 Main wiring Ko LET LE LU AA 219 Repetitive image defect ruler llli 221 HP Color LaserJet 2500 Series Toolbox a 222 C9706 90926 7 Parts and diagrams Ordering parts and supplies ce eee teen eens 226 POS oud ead t apres abres Parapente huss 226 Related documentation and software 0 0c ee ee ees 226 DUDDIICS sceaaceateseectoedeencase NG dubew RT ESSERE NOE ae ASAN cueetaaneaaes 226 ACCOSSOMES arica nt Pee he eh ed ee ee ee ee eee 227 How to use the parts lists and diagrams
32. 26 127 XA9 1262 000CN Screw M4x10 2 130 XA9 1262 000CN Screw M4x10 6 131 25 XA9 1263 000CN Screw TP M3x5 tray 2 2 138 26 XA9 1291 000CN Screw M3x8 1 133 14 XA9 1291 000CN Screw RS M3x8 5 134 XA9 1316 000CN Screw TP M4x10 tray 3 4 141 XA9 1355 000CN Screw M3x8 2 127 XA9 1355 000CN Screw M3x8 8 133 XB3 6300 800CN Screw RS M3x8 5 134 501 XB4 7401 007CN Screw tapping pan head M4x10 tray 2 5 137 501 XB6 7300 407CN Screw M3x4 5 128 501 XD2 1100 322CN E ring 127 501 XD2 1100 502CN E ring 2 126 501 XD9 0136 000CN E ring tray 2 1 138 25 XD9 0136 000CN E ring tray 3 1 142 9 7 Parts and diagrams 279 280 Parts and diagrams C9706 90926 Index Numerics 250 sheet feeder See tray 2 500 sheet feeder See tray 3 A accessories configuration page printing 210 error messages 179 included 16 part numbers 227 acoustic specifications 19 air duct replacing 115 alerts e mail 42 Printer Status and Alerts 44 alphabetical list part numbers 266 Attention light accessory errors 179 Attention with Ability to Continue messages 177 locating 32 printer status messages 34 174 service error messages 181 supplies status messages 172 173 B back cover replacing 110 background quality troubleshooting 186 Bad Transmission error 177 beam detect errors 181 bins See output bins Black print cartridge See print cartridges Black print cartridge light blinking 171 172 location 32 on 33 170 blank pages troubleshooting
33. 8 5 by 14 inches 125 sheets of 75 g m 20 Ib paper Transparencies and opaque film Thickness 50 typically 0 10 to 0 13 mm 0 0039 to 0 0051 inches Labels Thickness 50 typically up to 0 23 mm up to 0 0091 inches Envelopes Weight up to 10 Up to 90 g m 16 to 24 Ib 1 The printer supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes 2 Capacity can vary depending on media weight and thickness and environmental conditions 3 Smoothness 100 to 250 Sheffield Table 8 Optional tray 2 specifications Optional tray 2 250 sheet tray Dimensions Weight Capacity Letter 216 by 279 mm 60 to 105 g m 250 sheets of 75 g m 8 5 by 11 inches 16 to 28 Ib 20 Ib paper A4 210 by 297 mm 8 3 by 11 7 inches A5 148 by 210 mm 5 8 by 8 3 inches B5 ISO 176 by 250 mm 6 9 by 9 9 inches B5 JIS 182 by 257 mm 7 2 by 10 inches Executive 191 by 267 mm 7 3 by 10 5 inches Legal 216 by 356 mm 8 5 by 14 inches 8 5 by 13 inch 216 by 330 mm 8 5 by 13 inches aaah Optional tray 2 supports paper only 2 The printer supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes 3 Capacity can vary depending on media weight and thickness and environmental conditions 20 Product Information C9706 90926 Table 9 Optional tray 3 specifications Optional tray 2 250
34. Color LaserJet 2500 Series Toolbox to use the cleaning page See To use a cleaning page on page 53 for details e lf using a cleaning page did not solve the problem then check the fuser for contamination and replace the fuser if necessary e Ifthe problem is not resolved see If the problem is not resolved on page 190 Dropouts Faded areas generally rounded occur randomly on the page e Asingle sheet of paper might be defective Try reprinting the job e The paper path might need to be cleaned Open the HP Color LaserJet 2500 Series Toolbox to use the cleaning page See To use a cleaning page on page 53 for details e The moisture content of the paper is uneven or the paper has moist spots on its surface Try different paper such as high quality paper intended for laser printers See the user guide for information about print media specifications e The paper lot is flawed The manufacturing processes can cause some areas to reject toner Try a different brand of paper such as high quality paper intended for laser printers See the user guide for information about print media specifications e The imaging drum might be defective See Repetitive defects on the front on page 187 e Ifthe problem is not resolved see If the problem is not resolved on page 190 6 Troubleshooting 185 AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Vertical lines Vertical streaks or bands appear on the page e One or more prin
35. Description Part number Qty Figure Ref Screw RS M3x8 XA9 1291 000CN 5 134 9 Screw RS M3x8 XB3 6300 800CN 5 134 501 Screw tapping pan head M4x10 tray 2 XB4 7401 007CN 5 137 501 Screw TP M3x5 tray 2 XA9 1263 000CN 2 138 26 Screw TP M4x10 tray 3 XA9 1316 000CN 4 141 8 Sensor PS718 WG8 5382 000CN 1 126 23 Sensor transfer PS720 WG8 5832 000CN 1 131 38 Separation lower guide assembly RG5 6930 000CN 1 134 18 Separation pad assembly RF5 4012 000CN 1 126 17 Separation pad assembly tray 2 RF5 4045 000CN 1 139 4 Separation pad assembly tray 3 RG5 6899 000CN 1 144 4 Separation pad tray 2 RB2 9960 000CN 1 139 3 Separation upper guide assembly RG5 6929 000CN 1 134 15 Shaft feed drive RB3 0011 000CN 1 131 8 Shaft idler gear RB3 0060 000CN 1 131 10 Shaft lever RB2 4933 000CN 2 134 2 Solenoid SL9 tray 2 RH7 5341 000CN 1 138 24 Solenoid SL92 RH7 5337 000CN 1 126 16 Solenoid SL93 RH7 5339 000CN 1 135 3 Solenoid SL95 tray 3 RH7 5341 000CN 1 143 1 Spacer WT2 5778 000CN 2 128 11 Spring RB3 0016 000CN 1 131 12 Spring RB3 0042 000CN 1 131 14 Spring RB3 0043 000CN 1 131 15 Spring RB3 0044 000CN 1 131 16 Spring RB3 0045 000CN 1 131 11 Spring RB3 0046 000CN 1 131 17 Spring RB3 0047 000CN 1 131 18 Spring RB3 0048 000CN 1 131 19 Spring RS6 2766 000CN 1 131 39 Spring compression RS6 2756 000CN 2 134 11 Spring compression tray 2 RS6 2760 000CN 2 138 6 Spring compression tray 3 RS6 2398 000CN 1 142 12 Spring leaf tray 3 RB2 6450
36. E label reader which is located on the pressure assembly of the print cartridge carousel EN 6 Troubleshooting 171 Table 22 Supplies Status light messages continued Message Possible causes Solutions The four print cartridge e The print cartridges 1 Replace any non HP print cartridges with HP lights are blinking and are empty or missing print cartridges the printer stops printing e The printer cannot 2 Reinsert or replace the print cartridges detect the print cartridges correctly e 7 e If the print cartridge lights are still blinking but the Attention light is not on turn the printer off and then back on e e 4 Ifthe problem persists repeat the above steps with sets of print cartridges until the error is S CO resolved 5 Ifthe problem persists replace the print cartridge E label reader which is located on the pressure assembly of the print cartridge carousel The imaging drum lightis e The imaging drum is 1 Reinsert or replace the imaging drum blinking and the printer empty M missing 2 If the imaging drum light is still blinking but the stops printing e The printer cannot Attention light is not on turn the printer off and detect the imaging then back on ly i SIL KASALAN 3 If the problem persists repeat the above steps with imaging drums until the error is resolved 4 Ifthe problem persists replace the imaging drum E label reader See page 120 The
37. Flag tray 1 sensor RB3 0111 000CN 1 126 10 Formatter See table 34 on page 237 for formatter assembly part numbers Front cover RB3 0102 000CN 1 126 7 Front cover assembly tray 3 RG5 6922 000CN 1 144 2 Front lower cover RB3 0103 000CN 1 126 8 Fuser duct RB2 9904 000CN 1 130 1 Fuser 110 127 V RG5 6903 000CN 1 134 Fuser 220 240 V RG5 6913 000CN 1 134 Gear assembly RG5 6938 000CN 1 126 26 Gear train motor RF5 4010 000CN 1 129 Gear 15T RB3 0092 000CN 1 127 Gear 15T tray 2 RS7 0431 000CN 1 138 Gear 18T RB3 0091 000CN 1 127 Gear 20T 40T RS7 0424 000CN 1 126 20 Gear 26T RS7 0418 000CN 1 126 19 Gear 26T RS7 0429 000CN 1 126 22 Gear 26T tray 2 RS7 0430 000CN 1 138 5 Gear 26T 50T RS7 0426 000CN 1 126 21 Gear 27T RS7 0432 000CN 1 134 12 Gear 30T RS7 0425 000CN 1 126 32 Gear 30T RS7 0428 000CN 1 131 24 Gear 32T 37T RS7 0435 000CN 1 127 18 Gear 37T 43T RS7 0436 000CN 1 127 19 Gear 51T RS7 0437 000CN 1 127 20 Gear idler 23T RB3 0022 000CN 1 131 13 Grounding plate RB2 9942 000CN 1 126 37 Grounding plate RB3 0119 000CN 1 126 11 Grounding plate RB3 0286 000CN 1 131 5 Grounding plate roller tray 2 RB3 0137 000CN 1 138 21 268 Parts and diagrams C9706 90926 EN Table 51 Alphabetical parts list continued
38. If the printer is connected to a power strip or surge protector disconnect it and connect the power cable directly to a working wall outlet Turn the printer off and then back on If the problem persists leave the printer off for 15 minutes to reset the printer If the problem continues press and hold Go and CANCEL JoB simultaneously to see a secondary light pattern See Service error secondary messages on page 181 176 Troubleshooting C9706 90926 O c Attention with Ability to Continue secondary messages If the printer has an Attention with Ability to Continue error the Attention light is blinking and the Go light is on press and hold Go and CANCEL JOB simultaneously to see the secondary error message You can also view the embedded Web server which provides a text message that corresponds to the error and its secondary light pattern For more information about how to use and view the embedded Web server see page 41 Table 24 Attention with Ability to Continue secondary messages Message Error and recommended action 20 Insufficient Memory error The Attention light is on The printer memory is full c5 Press GO to resume printing If you lose some data try to free some printer memory by removing any Do unnecessary fonts macros or any data currently in printer memory If you continue to lose data you might need to add more printer memory For a temporary solution simplify the image
39. If the problem is not resolved try these steps 1 2 190 Troubleshooting Perform a cleaning and calibration See Calibrating the printer on page 54 Print the Configuration page and Supplies Status page again e Ifthe pages print correctly then the problem is in the program the computer or the printer driver e lf the pages do not print correctly then the problem is in the printer hardware The problem might be the fuser or the imaging drum Change the Type setting in the printer driver or change the print mode in the embedded Web server If this step does not help proceed to the next step If the problem persists check the paper type and quality See the user guide for information about print media specifications Use a different paper such as high quality paper intended for laser printers Coated photo and glossy papers are not supported Print to a different printer e Ifthe page prints correctly then the problem might be in the printer driver for the HP Color LaserJet 2500 printer Uninstall the printer driver and reinstall it e f the page does not print correctly the problem is in the program or the computer See the documentation for the program or the computer C9706 90926 EN Solving image quality problems color print jobs This section describes issues that can occur when you print in color Important step Whenever you are experiencing color related issues calibrate the printer before try
40. LLL cl MAOO ATI TT f PS71 gem N l l l X x IEEE yw n3 l N l lt E l os z l a a o N i Density 00 detection E J2304 J2305 J2303 Test print switch PCB SW71 J81 250 sheet paper feeder PCB J2302 sa 1000000 100000000 i o ex eo a jo ko IN UU CN cO ST LO l l l l l J230L 250 sheet paper feeder option 8Pin 6Pin Hlc d a LL LLL AP J230D Front fixing Developing rotary Registration 8Pin 6Pin paper stopper solenoid clutch J230DA detection sensor SL93 CLI PS720 OINO CN eo sr 10 sO e BLIK NI KAXI Q ad ce LL N TT D O q Js m lt Olm O lt gt 2 B lalo 2 Oj gt 3B SIO P Ba dados ga 2 z ESE Be aos QE e un alala nZIN ZZ a aL Nel a HALA od ci PIO ZIO 0 lic io o 2 Ji Z o HE HE OOJO 0 O0 OO0 OO reps E cO Fa Teo 0 l TININ lo IN N Ox oo r LO st Joo co el Oos 00 r Oo rto st COIN M N J104 J113 J118 J138 J109 J108 Figure 121 Main wiring 1 of 2 EN 6 Troubleshooting 219 aaa cr J1003 42 3 3V_2 F7 LIT GND 154 1401 Inlet Power supply unit Power switch INI SWI eeeeeee NLA LZK LZK LZK ZINA YN LA OINO IN 24VB NV W N N N W Internal o0000000 A KEAK temperature J134 J133
41. PRODUCT DURATION OF WARRANTY HP Color LaserJet 2500L 2500 2500n 2500tn 1 year Return to Authorized Service Center 1 EN HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software inter
42. PostScript PS errors 0 a 201 Solving common Macintosh problems 0 cee eee 202 Rotating the print cartridge carousel 0 00 00 eee eee 204 Functional checkS a aa 8 ABG KAWA 64858 Kad haw X dae wee LPG GES we ea 205 ENGNG TOS contra gape KEM eee hae CH NG NAG AA See Lee 205 Half self test functional check 00 cee ee eee 206 Drum rotation functional check 00 0 ee eee 206 Heating element check 0 0 0 000 cc eee 207 High voltage power supply check 20 000 ee eee 207 Paper path Check 0 2 a 208 Service mode functions aaa 209 Qe eer cis ariadna en ee AA 209 NVRAM initializer eee 209 Troubleshooting tools 2 0 20 aa 210 Demo Page 1 ee eee shes 210 Configuration page 1 0 a 210 Supplies Status page 2 nna aaae ees 211 Repetitive image defect ruler a 221 General timing charts eee eee 212 Locations of connectors aa 215 Dc controller connections 1 0 0 aaa 218 Main wiring diagram 1 0 eee 219 HP Color LaserJet 2500 Series Toolbox 222 6 Troubleshooting 161 Basic troubleshooting Table 20 Basic troubleshooting Verification steps Possible problems Does the printer turn on No power successfully When the printer is connected to a grounded power source the control panel lights should cycle one after another and the cartri
43. Pressing GO and CANCEL JOB simultaneously prints a Configuration page and a Supplies Status page If an HP Jetdirect print server card is installed the printer also prints an HP Jetdirect page C9706 90926 Selecting media Input trays The HP Color LaserJet 2500 series printer comes with one or more input trays See table 12 for configuration information Tray 1 Optional tray 2 Optional tray 3 Figure 6 Standard and optional input trays Table 12 Input tray configuration Printer model Standard input trays Optional input trays HP Color LaserJet e tray 1 125 sheet e optional tray 2 250 sheet 2500L e optional tray 3 500 sheet HP Color LaserJet e tray 1 125 sheet e optional tray 3 500 sheet 2500 e tray 2 250 sheet HP Color LaserJet e tray 1 125 sheet e optional tray 3 500 sheet 2500n e tray 2 250 sheet HP Color LaserJet e tray 1 125 sheet 2500tn e tray 2 250 sheet tray 3 500 sheet Note Because tray 2 and tray 3 are not included with all models they are referred to as optional tray 2 and optional tray 3 in this documentation Optional tray 2 must be installed in order to install optional tray 3 By default the printer draws first from tray 1 If tray 1 is empty the printer draws first from optional tray 3 if installed and then from optional tray 2 EN 2 Installation and operation 35 Supported print media The media sizes and types that are supported by the inp
44. RB2 6472 000CN Pin lift stopper tray 3 1 144 3 RB2 7195 000CN Roller transfer sensor 1 131 35 RB2 9850 000CN Mount terminal 1 131 40 RB2 9851 000CN Mount antenna contact 1 131 41 RB2 9903 000CN Cable guide 1 128 4 RB2 9904 000CN Fuser duct 1 130 RB2 9905 000CN Spring torsion 2 127 21 RB2 9906 000CN Spring left 2 130 3 RB2 9908 000CN Roller top output bin 2 127 22 RB2 9909 000CN Roller rear output bin 2 130 RB2 9912 000CN Guide top output bin 2 130 RB2 9916 000CN Cover fuser motor 1 130 7 Parts and diagrams 273 Table 52 Numerical parts list continued Part number Description Qty Figure Ret RB2 9924 000CN Holder transfer sensor 1 131 34 RB2 9925 000CN Flag transfer sensor 1 131 33 RB2 9942 000CN Grounding plate 1 126 37 RB2 9952 000CN Spring tray 1 flag 1 126 1 RB2 9955 000CN Guide right paper feed 1 126 39 RB2 9960 000CN Separation pad tray 2 1 139 3 RB3 0006 000CN Holder fuser connector 1 133 1 RB3 0007 000CN Insulating sheet 1 133 2 RB3 0009 000CN Static charge eliminator plate 1 131 6 RB3 0010 000CN Feed plate 1 131 7 RB3 0011 000CN Shaft feed drive 1 131 8 RB3 0012 000CN Roller belt 1 131 9 RB3 0014 000CN Bushing transfer roller 1 127 16 RB3 0015 000CN Spring transfer roller 1 127 17 RB3 0016 000CN Spring 1 131 12 RB3 0019 000CN Toner catch tray 1 127 1 RB3 0022 000CN
45. SNSIS 39298 ale 28 20 ga elses o Fe Fee 2 YE oa To aton 20 2000 Palo SE a02 2900250 zS C5 Y laa EOS FS E E leas lol sis lle o2 o eo r o uv sr eo ex ca VINTINI NINININI NYINYI NINYI INY NNI YTYIYITYIYIYITYITYWITYI YITYIYIVYIYIYIN AE NAT VOUVLVOVVOVLVLOVOI c0990000000000090 Alm lol so NJ oo N ko to st eo ev J102 J101 ISSeCeooCYe CAAA KEA J105 J103 J114 J115 J122 J125 J121 z N N M N a KA G2 N o 500 sheet paper feeder gt Q a a ea 500 sheet paper feeder paper sensor 500 sheet paper Sia AHE BM PP 5 a2 3 pick up solenoid PS719 feeder pick up motar gi Q En D 9 9 3 3 e I A 2 ad l Lu SL95 PM706 E Q E a z CN CO ST N N 1020 ale GAY N M ISLAN LZIN ZINC LA N T CITY J712 IK XO J714 YIK PS712 PS714 Roller engaging Developing rotary engaging sensor DIN a sensor N M N J4 CKK EKEK J2403 J2404 Clo O N 1702 500 sheet paper feeder PCB Roller engaging Mj b O clutch PM702 m Door open Fixing motor detection switch 250 sheet paper feeder I l l Baper SENSO 1h ars umm cs MS e 250 sheet paper feeder Option ITB home position Wester pick up solenoid PS716 PAA I sensor aste Toner 7 paper feed sensor SL9 pin detection PCB l l D
46. Slide out the tray extender If the print media being loaded is longer than 229 mm 9 inches also open the additional tray extender Slide the width guides slightly wider than the print media Place print media into the tray with the side to be printed up and the top short edge in first Note If you are manually duplexing see the user guide for loading instructions 5 Slide the paper width guides inward until they lightly touch the print media stack on both sides without bending it Make sure the print media fits under the tabs on the width guides CAUTION If you choose to close tray 1 first wait for the printer to finish printing Closing the tray before printing is complete can cause jams 6 On the back of the printer lower the rear output door if you are printing on special media such as labels envelopes or heavy or light paper to prevent curl 38 Installation and operation C9706 90926 EN Loading optional tray 2 Optional tray 2 supports standard size paper only including average weight letterhead and prepunched paper For additional information about letterhead and prepunched paper see the HP Color LaserJet 2500 Series Printer User Guide CAUTION Print special print media such as labels and transparencies from tray 1 only Printing special print media from optional tray 2 or optional tray 3 can cause jams To load optional
47. air duct that faces the printer and then lift the fan from the air duct EN 5 Removal and replacement 115 Laser scanner assembly 1 Remove the following covers e right and left side covers see page 93 interface cover see page 98 back cover see page 110 top cover see page 111 Unplug two cable connectors callout 1 and unroute the cables from the cable holders Disconnect the flat flexible cable from the cable socket callout 2 on the laser scanner Rotate the lower part of the top output bin cover callout 3 toward the front of the printer and then lift away from the printer Remove four screws callout 4 Unroute the cables from the cable harness attached to the back of the laser scanner 7 Lift the laser scanner assembly straight up to remove it from the printer DANGER Invisible laser radim CAUTION INVISIBLE VARNING O5YNLIG LASS ADVARSEU AUMVARSEL des 2 tege Emm Figure 63 Removing the laser scanner assembly 116 Removal and replacement C9706 90926 Reinstall note When replacing the top output bin cover callout 3 in figure 63 make sure that the guides are on the top output bin roller are on top of the cover Figure 64 Reinstalling the top output bin cover EN 5 Removal and replacement 117 Front cover 1 Remove the following covers e right and left side covers see page 93 2 Use a flatblade screwdriver to release two internal tabs callout 1 one at each side of the p
48. as the embedded Web server or the printer itself From this section you can view the following pages e Control Panel Help Allows you to view animations of control panel light messages identify what the light pattern means and view information for resolving the message e Cleaning Page You can clean the print path using this tool See Calibrating the printer on page 54 for instructions e Diagnostic Tools These pages can help you resolve problems with color printing tasks and calibrate the printer e Demo pages These are additional demonstration pages you can print Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the HP Color LaserJet 2500 Series Toolbox you must connect before you can visit these websites Connecting might require that you close the HP Color LaserJet 2500 Series Toolbox and reopen it 6 Troubleshooting 223 224 Troubleshooting C9706 90926 Parts and diagrams Chapter contents Ordering parts and supplies 0 0 00 cee 226 Polo ASAR bu sarees one as eee hUHANAAOLABAHEEhE deena aes oe 226 Related documentation and software 226 veo 226 Accessories o 227 How to use the parts lists and diagraMS ooooooooooooo 228 Assembly locations
49. cartridge magenta C9703A 4 000 user replaceable Imaging drum C9704A 20 000 black only 5 000 color The average life is 6 000 to 8 000 pages Printer transfer roller RF5 4040 000CN Can affect print quality and or paper movement Printer pickup roller RB3 0160 000CN Look for glazing and or cracks Printer separation pad RF5 4012 000CN Can affect document movement Fuser assembly 100 to 127 V RG5 6903 000CN Can affect print quality and paper movement Fuser assembly 220 to 240 V RG5 6913 000CN Can affect print quality and paper movement Optional tray 2 separation pad RB2 9960 000CN Can affect document movement Optional tray 3 separation pad RG5 6899 000CN Can affect document movement The estimated toner cartridge life is based on letter or A4 sized paper with an average of five percent toner coverage and a medium density setting Print cartridge life can be extended further by conserving toner by using draft mode settings C9706 90926 User replaceable parts Replacing the pickup roller and separation pad 1 Turn the printer off and disconnect the power cable from the back of the printer Open tray 1 Find the faceplate cover that is located beneath the pickup roller in tray 1 4 Grasp both sides of the center tab and pull the cover out of the printer 5 Squeeze the tab on the idler roller that is located on the right side of the
50. computer you are using the printer driver or the program If the pages do not print correctly calibrate the printer See Calibrating the printer on page 54 Make sure that the print media you are using meets specifications See the user guide for information about print media specifications Print the pages again If the pages still do not print correctly the problem is in the printer hardware At the computer check the print queue or print spooler Print Monitor or Print Center Queue for Mac OSs to see if the printer is paused or set to print offline Clear the print soooler and bring the printer online as needed 6 Troubleshooting 195 9 Verify that you have installed the HP Color LaserJet 2500 series printer driver Check the program to make sure that you are using an HP Color LaserJet 2500 series printer driver Use the printer driver properties to check the assigned port Print a page from the HP Color LaserJet 2500 Series Toolbox Windows 98 and later only a If the page prints then the problem is with the printer driver Try using one of the other printer drivers Or uninstall the printer driver See the user guide and reinstall it see the getting started guide b If the page does not print then the problem is with the computer or the program Print a short document by using a different program that has worked in the past If this solution works then the problem is with the program you are using If this so
51. correct printer model 228 Parts and diagrams C9706 90926 IONS Assembly locat Printer without optional trays YE MV w 5 Z LL Y gt Y E f gt Assembly locations Figure 124 Front frame assembly Rotary drive assembly Main drive assembly Rotary carousel assembly Power base assembly Fuser assembly Middle frame assembly Rear frame assembly 7 Parts and diagrams 229 EN Covers Covers Figure 125 C9706 90926 230 Parts and diagrams EN Table 30 Covers Reference Part number RB3 0030 000CN Description Rear cover Quantity RB3 0035 000CN Interface cover RG5 6900 000CN Top cover assembly RB3 0089 000CN Rack top cover RF5 4007 000CN Top door RB3 0032 000CN Top output bin cover RB5 6953 000CN Right side cover RB3 0033 000CN DIMM door RG5 6927 000CN Control panel assembly RG5 6902 000CN Left side cover RS6 2759 000CN Spring on off switch RB3 0037 000CN Rod on off switch RB3 0028 000CN Left cover 7 Parts and diagrams 231 Internal assemblies Front frame assembly Figure 126 Front frame assembly 232 Parts and diagrams C9706 90926 EN Table 31 Front frame assembly Reference
52. cycle one after another state Solutions Pressing buttons has no effect until the printer is in the Ready state The Ready green lightis The printer is in Ready on and the printer is state ready to print N CO e No action is needed Pressing GO prints a Demo page Pressing 8 Go and CANCEL JOB simultaneously prints a Configuration page and a Supplies Status page as well as an HP Jetdirect page if an HP Jetdirect print server card is installed The Ready green lightis The printer is receiving or blinking processing data e NO Pressing CANCEL JOB cancels the current job One or two pages might print as the printer clears the print job The printer returns to the Ready state Ready light on after the job has been canceled The Attention amber Attention error The top light is blinking cover is open o O Close the top cover Load media Attention error The printer is out of media O Attention error The printer has a jam CI 1 Clear the jam see pages 164 through 168 2 If the location of the jam is not apparent check the embedded Web server to find the Jam location e If the jam was under the imaging drum toggle the registration sensor to check its movement and replace the registration sensor if it does not move freely e f the jam was in the fuser area toggle the fuser exit sensor to check its movement and replace the f
53. detection thermistor DC controller PCB J137 T SN 333 0000 HIN TH3 Cooling fan e 3 133 FANID e SQA 29 p32 FANIS CYAT 3P4 PAT 24VGND A o NLA J213L J213D K IN ANAK DM 0000 ALZA LZNLZN LZA NI N ST Engaging motor J704 FSROUTS a 4 DEVMOUT A GND l 3b P3 3V C N 203 N YN A 2 DEVMOUTB 1 DEVMOUTB Developing rotary toner level Fixing delivery detection PCB Toner cartridge paper sensor IN Developing rotary motor 3705 3106 Registration home position sensor PM705 4 a 4 SL VMOUT A n Sensor PS51 3 e SL VMOUT A 2 pA 2b42 X svwouB 3 33 REGS 1p41 sLVMOUIB 4P4 32 GND 1 J Hg P3 3V Toner level PS7 1 detection unit IE 3127 t S Toner cartridge TAGCRGA la r3 a memory tag contact TAGCRSB ame 2 B ane ES Main motor C l J128 e C memory tag contact TAGIOB 2p lt t CHOACPWM 2 power supply PCB GND E CHGDCPWM gt e 3 Multi purpose tray 39 paper sensor idi 314 RSVDCDI 15 Multi purpose tray e P CLDCPWM ay J503 J504 KKK 3718 pick up solenoid 11 END 7 2 Goi a CN co SL92 gt lt 10 GND 5 P lt CN 69 St LO SOP t 9 ICLCLK 6 3 eu RVICLDCD 7H a NA N gt O 7 ICLDCD Ng agni a et RSVDCD2 OM QS Isl le 45 DEVDCD 10 P lt S
54. imaging drum E labels 120 Tray 1 multipurpose tray 0 0 0 cc ee oo 122 Tray 1 separation pad assembly 0 0 00 eee eee 124 Gear assembly 00 aaa 125 Waste toner SENSO 127 Rotary drive assembly naana 128 Top DIAS nama d 8 2 eae gs O3 Rex d ee dodi disc d ar HR dedos a OPE NA 131 Print cartridge carousel 0 2 0 0 ee ee 134 Registration roller assembly 0 0 000 ee 139 5 Removal and replacement 85 86 Removal and replacement OMEGA AY oi a anh naaa Ae awe di ck a ia War ey eine 140 Transfer roller plate 2 eee eee 141 Transter toleran ance NN NGA Lana RC AO He it Aaa c URS ete 142 Feed drive shaft iade 3 RC RU ae NG KAG AG CEA OP ees 143 ECU DAN sisas noblasadta uos Race ed dE iade Da ab NA AK at x 144 Sub high voltage transformer PCA 0 aaa 147 High voltage transformer PCA 0 0 0 0 ees 148 Low voltage PCA seosaineista a ee eens 149 Pabper lop SENSOl tias AAS t Rl at rs CARER OES EASES 151 Fuser wrap SENSOR iw ss sant eecu dade RO RENE la a C key 152 250 sheet feeder pickup roller o o ooooomomomomo 153 250 sheet feeder cover ee ee ee 154 250 sheet feeder PCA 1 ee ee eee 155 500 sheet feeder pickup roller o ooooooooooo 156 500 sheet feeder cover ee 158 500 sheet feeder motor a 159 C9706 90926 Introduction WARNING Note CAUTION L
55. memory RAM DIMM resides in one of the slots The printer memory can be expanded to a total of 320 MB using 32 64 or 128 MB RAM DIMMs A language font DIMM can be installed in one of the DIMM slots Product configurations HP Color LaserJet 2500L The HP Color LaserJet 2500L printer comes with tray 1 multipurpose tray and is compatible with optional trays 2 and 3 HP Color LaserJet 2500 The HP Color LaserJet 2500 printer comes with tray 1 and tray 2 and is compatible with optional tray 3 HP Color LaserJet 2500n e The HP Color LaserJet 2500n printer comes with tray 1 and tray 2 and is compatible with optional tray 3 e The printer comes with an HP Jetdirect 615n print server card for connecting to a 10 100Base T network HP Color LaserJet 2500tn e The HP Color LaserJet 2500tn printer comes with tray 1 tray 2 and tray 3 e The printer comes with an HP Jetdirect 615n print server card for connecting to a 10 100Base T network Because tray 2 and tray 3 are not included with all models they are referred to as optional tray 2 and optional tray 3 in this documentation 16 Product Information C9706 90926 Product specifications Table 1 Product features Category Feature Color printing 6 Capable of laser printing in full color using the four process colors cyan magenta yellow and black Fast print speed o Prints letter size paper at 16 ppm for black or 4 ppm for color Excellent print qual
56. moving through the paper path you might want to observe all of the paper motion activities Override the door interlock SW301 to observe e motor rotation e solenoid action e pickup roller motion e drive roller transfer roller fuser roller and gear and delivery roller motion To override SW301 Push a piece of heavy paper into the slot in the top cover callout 1 to engage SW301 5 Figure 111 Overriding SW301 208 Troubleshooting C9706 90926 Service mode functions Note EN Cold reset A cold reset sets most but not all default variables stored in NVRAM back to factory default values For example It typically does not reset the page count paper tray sizes localization language or formatter number To reset all variables see NVRAM initializer on page 209 To perform a cold reset 1 Turn the printer off 2 Press and hold down the Go button 3 Turn the printer on and continue to hold the Go button 4 After the Go Attention and Ready LEDs turn on continue holding the Go button for approximately five seconds but not longer than fifteen seconds During this process the Attention LED will turn off 5 Release the Go button If either the Go or Ready LED turned off or no LEDs turned off before the Go button was released then repeat steps 1 through 5 6 The printer LEDs will begin cycling from front to back The cold reset process runs until the printer is in the Ready state NVRAM initializ
57. not successful An error indicator light message appears on the control panel Consult the lists of control panel light messages on page 169 to identify and correct the error Printer Status and Alerts software generates an error message See Resolving problems that generated messages on page 194 Poor print quality See Solving image quality problems on page 183 162 Troubleshooting Is the software installed correctly Software is not installed or an error occurred during software installation Uninstall and then reinstall the printer software Make sure that you use the correct installation procedure and the correct port setting C9706 90926 EN Table 20 Basic troubleshooting 5 Verification steps Does the printer print from the computer Connect the parallel cable or USB cable to the printer and to the computer Use a word processing application to send a print job to the printer Possible problems A USB cable and a parallel cable are both connected to the printer Solutions When both cables are connected the USB automatically disables itself Disconnect both cables and then reinstall the one you want to use The cable is not connected correctly Reconnect the cable An incorrect printer driver is selected Reset the printer driver Check for the correct port setting Other devices are connected to the parallel
58. o TET eAneBeu seiq 9g Bulueap g Aer ixny a 2 V eAnisod seiq oq Buiueejo g Arelixny 9G jnoqv 210 uoinjo buibebua 104 6 9 jnoqy Le MOQy e moqy og inoqy gt S moqy 0 6 moqy serq 9G Buidoje eq anyebau serq 9G 1ejsue repuodas anmsod seiq 9G 1ejsuea repuodas anyebau serq oq Jajsuen AE Tinea seiq 2G Buidoja ap Arejixny sela 2G BuiBieyo Alewud we ET a si Adame ia Le moay TT F zeny TTT Le moay TTE GOZINd 100w eDpureo Jauo 704INd 1010W Buibebuz m 7 Z moqy UontejoJ asimyo0 9 61S pioug is saddojs Areo Buidojanag Ll EOZINDG 40 0W Ago Buidoja ag 6 7 Inoqy 170 uamjo uonesibay 2618 plougjos dn yoid Aes esodind niniw 8 6 moqy 00E XYW I uole o4 uoneioJ ZOZINd 100w Burxi j peeds eH 9 s inoqv peeds euon j SE RS RS FL FE NA fRZ 7 6 noqy LOZINOQ 100w ure 1221013 ue Bujoo9 dO 1 reu amp is snouoxyou s pesan Rar LH Jayeay Buwi 9 9 moqy A DQ JO J9U A8IS SIE INES HIN nais gouonbog LN Spuooes un puewwoo jud 5 A A A A A E E A A EE hart one page full color half speed iming c General t Figure 114 C9706 90926 214 Troubleshooting Locations of connectors Figure 115 Locations of printer connectors 1 of 3 EN 6 Troubleshooting 215 J31
59. on sequence The power on sequence is represented by the flowchart in figure 12 Power on CPU initialization y ASIC initialization Formatter communication ready Formatter communication start Printer ID check Motor initial drive Main motor Toner cartridge motor Developing rotary motor Fuser motor Engaging motor Memory tag for toner cartridges imaging drum communication start Residual Toner cartridge paper door open Failure presence level life check check period Check period Image cartridge presence life waste toner full check Laser scanner motor initial drive Laser scanner motor initial drive check Maximum image density control D max Halftone calibration detection control D half Image stabilization calibration control Standby Figure 12 Power on sequence EN 4 Theory of operation 63 Motors and fans Figure 13 Motors and fans Table 16 Motors and fans Reference Description 1 Engaging motor Developing rotary motor Toner cartridge motor Fuser motor Main motor o Ci Co nm Cooling fan 64 Theory of operation C9706 90926 Laser scanner system Figure 14 EN The laser scanner system receives video signals from the dc controller and then it converts the signals into latent images on the photosensitive drum The dc controller controls the laser scanner Dc controller SCANNER MOTOR CONTROL signa
60. power cable before you remove the fuser 5 Rotate the locks on the fuser to the unlocked position 6 Troubleshooting 167 168 Troubleshooting 6 Grasp the fuser handles and pull to remove the fuser from the printer WARNING The parts on the internal surface of the fuser are very hot To avoid burning yourself do not touch those parts 7 Using both hands slowly and steadily remove any paper from inside the printer Then carefully reinsert the fuser and secure the locks Reconnect the power cable and turn on the printer Open the top cover close it again and then press Go if the Go light is flashing If the Attention light is still blinking then there is another jam See To clear jams from inside the printer on page 165 and To clear jams from input areas on page 166 C9706 90926 Control panel light messages Note For non error status messages see Supplies Status lights on page 170 and Printer Status lights on page 174 Each error message Is listed in the following tables along with possible causes and steps to resolve the identified errors You can also see the embedded Web server for a text message that correlates with the light pattern Or see the HP Color LaserJet 2500 Series Toolbox to view animations of the light patterns and to see their messages Black print cartridge light Cyan print cartridge light p d Magenta pr
61. prints a Configuration page anda Supplies Status page If an HP Jetdirect print server card is installed the printer also prints an HP Jetdirect page When a Supplies Status light is blinking and the Attention light is on indicating that a non HP supply has been installed press CANCEL JOB to continue printing Attention light When the Attention light is blinking the printer is out of paper a jam has occurred or another problem that needs attention has occurred When the Attention light is on and one of the supplies status lights blinks a non HP supply has been installed for the first time For more information about resetting the printer for non HP supplies see page 57 Ready light e When the Ready light is on the printer is ready to print experiencing no errors that prevent printing When the Ready light is blinking the printer is receiving data Go light and o Go button 34 Installation and operation When the Go light is on and the Attention light is blinking pressing GO either continues the print job after you load media for a manual feed or clears some errors When the Go light is blinking the top cover has been opened and then closed or you have pressed ROTATE CAROUSEL Pressing GO returns the printer to the Ready state If you do not press GO the printer returns to the Ready state on its own after approximately eight seconds When the Go light is off pressing GO prints a Demo page
62. rotation 206 engine 205 half self test 206 heating element 207 high voltage power supply 207 paper path 208 text troubleshooting 185 187 200 theory of operations See operations timing chart 212 toner developing stage operations 75 level detection PCA 71 82 scatter troubleshooting 188 smear troubleshooting 186 specks troubleshooting 185 transfer operations 76 washing off clothing 165 waste cleaning operations 78 80 81 waste detection PCA 71 toner cartridges See print cartridges Toolbox HP accessing 222 calibrating printer 54 cleaning page printing 53 supplies status checking 56 tools required 87 top cover locating 22 open detection operations 68 69 replacing 111 top door replacing 113 top output bin jams clearing 167 locating 22 troubleshooting 199 using 37 top plate replacing 131 top of page sensor replacing 119 EN transfer belt operations charging 76 cleaning 78 80 home position detection PCA 71 separating 77 transfer operations image formation 72 76 transfer roller life expectancy 46 replacing 142 testing 208 transfer roller plate replacing 141 transparencies loading 38 output paths 37 tray specifications 20 tray 1 configuration page 210 default selection 35 error messages 175 loading media 38 locating 22 media specifications 20 replacing 122 sensors 66 69 separation pad replacing 124 solenoids 66 70 specifications 16 troubleshooting 197 tray 2 center frame assembly diagram
63. secondary messages If the printer has an Accessory error the Attention light Ready light and Go light are blinking press and hold GO and CANCEL JOB simultaneously to see the secondary error message You can also view the embedded Web server which provides a text message that corresponds to the error and its secondary light pattern For more information about how to use and view the embedded Web server see page 41 Table 25 Accessory error secondary messages Message Error and recommended action 8x yyyy ElO error The Attention light is blinking A problem exists with the print server card Caution You must turn off the printer before inserting or removing the print server card to avoid damaging Do the print server card 1 Remove the print server card and reinstall it to make sure that it is correctly installed 2 Make sure that you are using a supported print server card See chapter 7 for ordering information 3 To continue printing remove the print server card from the EIO port and connect a parallel or USB cable You must change the port or reinstall the software 4 If the print server card still is not working replace the print server O IN O OQ o 53 x1 zz Printer DIMM Slot 1 error The Go light is on A problem exists with the DIMM in DIMM slot 1 Caution You must turn off the printer before inserting or removing DIMMs to avoid damaging them 1 Remove the DIMM and reinstall it to make sure that it is
64. the printer Cleaning the engine During the printing process paper toner and dust particles can accumulate inside the printer Over time this buildup can cause print quality problems such as toner specks or smearing Use a cleaning page to correct and prevent these types of problems AABoGc AaBbCc AdBbOc AaBbZc AaBbCc AaBt Cc AaBbCc AaBk Cc AaBbCc AaBbCc Figure 8 Toner specks and smearing To use a cleaning page Note The following procedure must be performed from the HP Color LaserJet 2500 Series Toolbox which is supported for Windows 98 NT 4 0 Me 2000 and XP To clean the engine when the computer is running a different supported operating system see the Readme on the software CD ROM or visit http www hp com support clj2500 1 Make sure the printer is turned on and in the Ready state Open the HP Color LaserJet 2500 Series Toolbox On the Troubleshooting tab click Cleaning Page and click Print A page with a pattern prints from the printer At the printer remove any media from tray 1 multipurpose tray Remove the page that printed and load it face down into tray 1 see figure 9 Figure 9 Loading the cleaning page in tray 1 6 Atthe computer click Clean Note For even better results repeat this procedure several times EN 3 Maintenance 53 Calibrating the printer Note 54 Maintenance The printer automatically performs a calibration when the imaging drum or a print cartridge is
65. there is no need to remove the shaft 5 Usea small flatolade screwdriver to pry four pulleys callout 4 from their hooks 6 After the feed drive shaft and the pulleys are released remove timing belt callout 5 and the small feed belts by sliding them off of the right end of the feed drive shaft Callout 6 shows the roller on the fuser wrap jam sensor The roller must be removed first if you want to remove the ECU pan the bottom plate of the printer Removing the feed drive shaft Reinstall note Examine the timing belt callout 5 before removing it from the printer The leading and trailing sides of the ridges are different and the belt must be reinstalled correctly to prevent media feed problems 5 Removal and replacement 143 Figure 91 ECU pan 1 Remove the following covers and assemblies e right and left side covers see page 93 interface cover see page 98 e formatter cage see page 99 optional tray 2 see page 106 e toner catch tray see page 140 Unplug five cable connectors callout 1 from the dc controller 3 Remove one screw callout 2 from the grounding wire li BELEREN gt SLOOOOEL MI i ra a P c a of za F F s na 4 nng Dn 5 AS i Pa 1 J MEL a gt ma T gt Fr a ran t Hi l H E a x A E i i a T EVRE Ek 5 a E a a 5 T Par zo x iid a b i E b r 5 E 1 rax 2 C 3 4 r re beg id T a Lu EE I
66. tray 3 RB2 2896 000CN 1 142 3 Bushing right RB2 3044 000CN 1 126 5 Bushing right tray 2 RB2 2895 000CN 1 138 13 Bushing right tray 3 RB2 2895 000CN 1 142 2 Bushing transfer roller RB3 0014 000CN 1 127 16 Bushing tray 2 RB2 2897 000CN 1 138 15 Bushing tray 2 RS5 1636 000CN 1 138 8 Bushing tray 2 RS5 1638 000CN 1 138 16 Cable RG5 7115 000CN 1 129 5 Cable RG5 7128 000CN 1 131 37 Cable clip WT2 5610 000CN 2 133 5 Cable guide RB2 9903 000CN 1 128 4 Cable drawer tray 2 RG5 7149 000CN 1 137 7 Cable drawer tray 3 RG5 7150 000CN 1 142 13 Cable E label reader RG5 6974 000CN 1 132 3 Cable flat flexible formatter RH2 5525 000CN 1 128 8 Cable flat flexible laser scanner RH2 5524 000CN 1 128 1 Cable formatter power RG5 7106 000CN 1 133 10 Cable front RG5 7145 000CN 1 127 14 Cable fuser RG5 7110 000CN 1 134 16 Cable fuser connector dc controller RG5 7109 000CN 1 133 8 Cable fuser power RG5 6971 000CN 1 133 9 Cable grounding RG5 7123 000CN 1 131 27 Cable H V T RG5 7146 000CN 1 133 4 Cable high voltage transformer RG5 7130 000CN 1 131 43 Cable interface RG5 7122 000CN 1 131 29 Cable motor RG5 7114 000CN 1 128 7 Cable motor tray 3 RG5 7143 000CN 1 143 3 Cable pickup tray 2 RG5 7139 000CN 1 137 6 Cable power 1 RG5 7107 000CN 1 133 11 Cable power 2 RG5 7108 000CN 1 133 12 266 Parts and diagrams C9706 90926 EN Table 51 Alphabetical parts list continued
67. will assist you Or if someone who speaks your language is not available a language line interpreter will connect approximately one minute after the beginning of the call The language line interpreter is a service that translates between you and the representative for the HP fraud hotline 3 Maintenance 57 58 Maintenance C9706 90926 EN 4 Theory of operation Chapter contents Introduction naana naaa ee ee Engine control system Basic sequence of operation Power on sequence Motors and fans Laser scanner system Pickup and feed system Paper trayS o oo ooooooooooooo Jam detecti0N o ooooooooo Photosensors and switches Solenoid and clutches Printed circuit assemblies Image formation system Image formation process Latent image formation stage Developing stage Transfer Stage o oooooooo Fusing S tage o ooooooooooo Print cartridge Imaging drum E label 4 Theory of operation 59 Introduction This chapter presents an overview of the relationships between major components in the HP Color LaserJet 2500 series printer and includes a detailed discussion of the image formation system The following systems are discussed e engine
68. ww dee 152 250 sheet feeder pickup roller 0 0 eee eens 153 250 sheet feeder COVE 154 250 sheet feeder POCA 155 500 sheet feeder pickup roller llli II 156 500 sheet feeder COVE 158 500 sheet feeder MoOtOr o o o oooooo 159 6 Troubleshooting Basic troubleshooting codo novia EE 3 ar 162 Clearing jamS axi ur 8 pea 30r 47945 9E EE nO ee hess aocwShtok ESGan ARS gehen se 164 Control panel light messages liliis 169 Supplies Status lights x DRA An ALAK KB GRAD KUA de KABANG RR ROSE owe ONE DAN NG 170 Pine IOS ajustes eri eee BG ob BAKAT 174 Attention with Ability to Continue secondary messages llus 177 Accessory error secondary messages clle 179 Service error secondary messages llle eee ns 181 Solving image quality problems Ir 183 Solving image quality problems all print jobs lille 184 Solving image quality problems color print jobs lille 191 Resolving problems that generated messages eee ees 194 Resolving problems that did not generate messageS 0 0 ees 195 Solving general printing problems 0 ccc ne 197 Solving PostScript PS errors eee eee eens 201 Solving common Macintosh problems 0 00 eee eens 202 Rotating the print cartridge carousel 0 0 ee eens 204 Functional CNCCKSe 2444 8A oda KAL ERO PARA Oe de 7 070127 1171 127711 17
69. 000CN 1 142 5 Spring leaf tray 3 RB2 6451 000CN 1 142 6 Spring left RB2 9906 000CN 2 130 3 Spring left RB3 0122 000CN 1 126 14 Spring on off switch RS6 2759 000CN 1 125 TA Spring right RB3 0121 000CN 1 126 13 Spring tension tray 2 RS6 2025 000CN 1 138 7 Spring torsion RB2 9905 000CN 2 127 21 Spring torsion tray 2 RB2 2843 000CN 1 138 10 Spring transfer roller RB3 0015 000CN 1 127 17 Spring tray 1 flag RB2 9952 000CN 1 126 1 Spring tray 1 guide RS6 2030 000CN 2 126 18 7 Parts and diagrams 271 Table 51 Alphabetical parts list continued Description Part number Qty Figure Ref Static charge eliminator plate RB3 0009 000CN 1 131 6 Stopper lift plate tray 2 RB2 3019 000CN 1 137 5 Sub H V T PCA RG5 7124 000CN 1 136 9 Switch interlock RH7 6051 000CN 1 128 9 Thermistor TH3 RH7 7149 000CN 1 127 12 Timing belt RB1 8668 000CN 1 131 1 Toner catch tray RB3 0019 000CN 1 127 1 Toner sensor PCA RG5 6964 000CN 1 136 8 Top cover assembly RG5 6900 000CN 1 125 3 Top door RF5 4007 000CN 1 125 3B Top output bin cover RB3 0032 000CN 1 125 4 Top plate RG5 6907 000CN 1 128 3 Top of page sensor PCA RG5 6966 000CN 1 136 1 Transfer roller RF5 4040 000CN 1 127 11 Transfer slide plate RB3 0057 000CN 2 131 22 Tray 1 assembly RG5 6937 000CN 1 126 25 Tray 1 guide assembly RG5 695 1 000CN 1 126 27 Tray 1 pickup assembly RG5 6952 000CN 1 126 28 Waste toner sensor PCA RG5 6965 000CN 1
70. 00CN Right side cover 1 125 5 RF5 4007 000CN Top door 1 125 3B RF5 4008 000CN Base plate fuser 1 134 10 RF5 4010 000CN Gear train motor 1 129 2 RF5 4012 000CN Separation pad assembly 1 126 17 RF5 4035 000CN Arm roller pressure tray 2 2 138 23 RF5 4040 000CN Transfer roller 1 127 11 RF5 4045 000CN Separation pad assembly tray 2 1 139 4 RF5 4047 000CN Pad light blocking 1 126 34 7 Parts and diagrams 275 Table 52 Numerical parts list continued Part number Description Qty Figure Ret RF5 4049 000CN Entrance guide assembly 1 127 8 RG5 5697 000CN Roller assembly upper top bin 1 127 23 RG5 6680 000CN Laser scanner 1 128 5 RG5 6898 000CN Feed roller assembly tray 3 1 141 3 RG5 6899 000CN Separation pad assembly tray 3 1 144 4 RG5 6900 000CN Top cover assembly 1 125 3 RG5 6902 000CN Left side cover 1 125 7 RG5 6903 000CN Fuser 110 127 V 1 134 RG5 6907 000CN Top plate 1 128 9 RG5 6911 000CN Rotary drive assembly 1 135 RG5 6913 000CN Fuser 220 240 V 1 134 RG5 6914 000CN Media tray optional tray 2 1 139 RG5 6915 000CN Main body assembly tray 2 1 139 2 RG5 6919 000CN Right cover assembly tray 2 1 140 RG5 6920 000CN Media tray tray 3 1 144 RG5 6921 000CN Main frame assembly tray 3 1 144 1 RG5 6922 000CN Front cover assembly tray 3 1 144 2 RG5 6925 000CN Feed drive assembly tray 3 1 143 RG5 69
71. 1 setting up printer 30 settings configuration page printing 210 restoring factory defaults 209 Settings tab embedded Web server 42 side covers 93 size specifications media 20 printer 18 skew troubleshooting 188 slow printing troubleshooting 197 smeared toner troubleshooting 186 software troubleshooting 162 solenoids diagrams 70 testing 208 tray 1 66 tray 2 and 3 67 space requirements 18 30 specifications electrical 19 environmental 19 30 features 17 interface ports 31 media 20 model and serial number 21 output paths 37 physical 18 product configurations 16 speed specifications 17 troubleshooting 197 static precautions 87 stationary jams 68 status embedded Web server 41 non HP supplies 57 page printing 211 Printer Status and Alerts software 44 supplies checking 42 55 status lights accessory error messages 179 locating 32 printer 34 174 service error messages 181 supplies 33 170 C9706 90926 storing printer 19 supplies 56 sub high voltage transformer PCA replacing 147 supplies fraud hotline 57 life expectancies 46 non HP 57 ordering 43 56 226 recycling 56 status lights 32 33 170 status page printing 211 status checking 42 55 storing 56 support 43 226 switches diagrams 69 door interlock SW301 208 engine test 205 power 22 97 T technical support 43 226 Technical Training HP 226 telephone numbers fraud hotline 57 supplies ordering 226 temperature specifications 19 tests drum
72. 1 drum i Toner level sensor light emitter t Developing cylinder Toner level sensor ping Cy light receiver Figure 37 Print cartridge 82 Theory of operation C9706 90926 Figure 38 EN Imaging drum E label The E label is nonvolatile memory which is built into the imaging drum and stores usage information When the imaging drum is installed in the printer the E label makes constant contact with the E label reader The E label reader sends memory information to the dc controller which updates the information and sends it back to the E label The dc controller instructs the E label to read information when e the printer is turned on e the top cover is closed e acommand is sent from the video controller The dc controller instructs the E label to write information when e aspecified period occurs during printing e acommand is sent from the video controller If the E label reader fails to read or write information four times in a row the dc controller notifies the video controller that an abnormality exists in the imaging drum Dc controller E label reader E label Imaging drum Print cartridge E label 4 Theory of operation 83 84 Theory of operation C9706 90926 5 Removal and replacement ME Naasgtaa am bo ue Dana oa DP GAD DAA GANG on eae owe E as 87 Removal and replacement strategy o o ooooooooooo 87 Electrostatic discharge aaaea 87 User re
73. 11 FOO COCK MP 113 AIEGQUELANO TAN pa race repisa oe bean tees bae NG Cae ee TAE eee ne ee KG 115 Laser scanner assembly n nunnana naa 116 FORL COVO cus ow ake on hohe he aoe KA peN Ea eee he eh aka PRAA NG 118 Density sensor and top of page sensor eens 119 E label reader for imaging drum E labels 0 0 0 0 ccc eee ees 120 Tray 1 multipurpose tray 0 0 0 RR 43 122 Tray 1 separation pad assembly 2 2 ce eee eens 124 Gear aC cer Ii enue 125 Waste toner Sensor ua wk e eee ed da ra A AR we a aa 127 Rotary drive assembly ee eee hr 128 KOO TOV ioe sce ct gee we a a de ep ak ees ae A ter oe gh ek ee eer a A Gena ae He eB go oe hte or hand Gees a 131 Print cartridge carousel a 134 Registration roller assembly 0 ccc eee tenes 139 Toner catch tray nacre hate hae GA Ah wars e a eee ee ead a wre ee oe Le ee AA 140 Transfer roller plate 2 0 llle RR IR RR l3 141 ici An ERE a E A 142 Feed drive shaft uo do doma deo uod a Rat fab ee NG a Na Naa Gn and ee 143 BOW Ode ee babe 144 Sub high voltage transformer PCA 1 0 0 eee eens 147 High voltage transformer PCA 2 0 nn eee eee eens 148 LOW lo le A DORA cham ce ea DA BA ee ce ee ee eee ee eee ee ee ere 149 Paper top Sensor 151 Fuser wrap Sensor seus ade ph dodge arb Me Se epee raum darc eK cR GG
74. 125 7A RS6 2766 000CN Spring 1 131 39 RS6 8657 000CN Label caution 1 134 15A RS6 8662 000CN Label image cartridge 1 126 36 RS7 0418 000CN Gear 26T 1 126 19 RS7 0424 000CN Gear 20T 40T 1 126 20 RS7 0425 000CN Gear 30T 1 126 32 RS7 0426 000CN Gear 26T 50T 1 126 21 RS7 0428 000CN Gear 30T 1 131 24 RS7 0429 000CN Gear 26T 1 126 22 RS7 0430 000CN Gear 26T tray 2 1 138 5 RS7 0431 000CN Gear 15T tray 2 1 138 4 RS7 0432 000CN Gear 27T 1 134 12 RS7 0435 000CN Gear 32T 37T 1 127 18 RS7 0436 000CN Gear 37T A3T 1 127 19 RS7 0437 000CN Gear 51T 1 127 20 WG8 5382 000CN Photointerrupter TLP1242 tray 2 2 138 12 WG8 5382 000CN Photointerrupter TLP1242 tray 3 1 142 10 WG8 5382 000CN Sensor PS718 1 126 23 WG8 5621 000CN Feed roller assembly tray 3 1 142 11 WG8 5832 000CN Sensor transfer PS720 1 131 38 WT2 5056 000CN Clip cable 1 126 31 WT2 5610 000CN Cable clip 2 133 5 WT2 5700 000CN Clamp cable 1 131 44 WT2 5700 000CN Clamp cable 1 134 13 WT2 5778 000CN Spacer 2 128 11 XA9 0606 000CN Screw M4x10 tray 3 3 141 7 XA9 0606 000CN Screw M4x10 tray 3 3 142 15 XA9 0849 000CN Screw M3x6 19 128 6 XA9 0849 000CN Screw RS M3x6 2 127 15 XA9 0849 000CN Screw RS M3x6 2 131 42 278 Parts and diagrams C9706 90926 EN Table 52 Numerical parts list continued Part number Description Qty Figure Ref XA9 1262 000CN Screw M4x10 11 126 24 XA9 1262 000CN Screw M4x10
75. 136 5 272 Parts and diagrams C9706 90926 Numerical parts list EN Table 52 Numerical parts list Part number Description Qty Figure Ref C9698A Optional tray 2 1 137 C9699A Optional tray 3 1 141 RB1 2190 000CN Collar spring tray 2 1 138 9 RB1 8668 000CN Timing belt 1 131 1 RB2 0032 000CN RFI shield 1 127 2 RB2 0054 000CN Guide left paper feed 1 126 35 RB2 2843 000CN Spring torsion tray 2 1 138 10 RB2 2892 000CN Roller tray 2 2 138 11 RB2 2892 000CN Roller tray 3 2 142 1 RB2 2895 000CN Bushing right tray 2 1 138 13 RB2 2895 000CN Bushing right tray 3 1 142 2 RB2 2896 000CN Bushing left tray 2 1 138 14 RB2 2896 000CN Bushing left tray 3 1 142 3 RB2 2897 000CN Bushing tray 2 1 138 15 RB2 2973 000CN Bushing 2 134 1 RB2 3019 000CN Stopper lift plate tray 2 1 137 5 RB2 3041 000CN Hinge left tray 1 1 126 2 RB2 3042 000CN Hinge right tray 1 1 126 3 RB2 3043 000CN Bushing left 1 126 4 RB2 3044 000CN Bushing right 1 126 5 RB2 3489 000CN Cover lower left tray 3 1 141 4 RB2 4933 000CN Shaft lever 2 134 2 RB2 6248 000CN Damper 1 126 6 RB2 6297 000CN Rubber foot 2 131 4 RB2 6448 000CN Arm sensor tray 3 1 142 4 RB2 6450 000CN Spring leaf tray 3 1 142 5 RB2 6451 000CN Spring leaf tray 3 1 142 6 RB2 6452 000CN Crossmember tray 3 2 141 5 RB2 6453 000CN Cover sensor tray 3 1 141 6
76. 1535 000CN 1 135 Motor dc 24v RH7 1533 000CN 1 127 24 Mount antenna contact RB2 9851 000CN 1 131 41 Mount terminal RB2 9850 000CN 1 131 40 Optional tray 2 C9698A 1 137 Optional tray 3 C9699A 1 141 Pad light blocking RF5 4047 000CN 1 126 34 Photointerrupter TLP1242 tray 2 WG8 5382 000CN 2 138 12 Photointerrupter TLP1242 tray 3 WG8 5382 000CN 1 142 10 Pickup roller tray 1 RB3 0160 000CN 1 126 28A Pin lift stopper tray 3 RB2 6472 000CN 1 144 3 Plate pressure left RB3 0190 000CN 1 134 Plate pressure right RB3 0186 000CN 1 134 7 Parts and diagrams 269 Table 51 Alphabetical parts list continued Description Part number Qty Figure Ref Pulley RB3 0061 000CN 2 131 2 Pulley RB3 0067 000CN 2 131 36 Rack RB3 0090 000CN 1 129 4 Rack top cover RB3 0089 000CN 1 125 3A Rear cover RB3 0030 000CN 1 125 1 Rear output bin cover assembly RG5 6931 000CN 1 134 17 Registration roller assembly RG5 6939 000CN 1 131 26 Registration sensor PCA RG5 6967 000CN 1 136 6 Registration shutter assembly RG5 6940 000CN 1 131 28 RFI shield RB2 0032 000CN 1 127 2 Right cover assembly tray 2 RG5 6919 000CN 1 140 Right side plate front assembly RG5 6932 000CN 1 129 1 Right side plate rear assembly RG5 6934 000CN 1 129 Right side cover RB5 6953 000CN 1 125 Rod on off switch RB3 0037 000CN 1 125 7B Roller asse
77. 198 Troubleshooting C9706 90926 Table 27 Solving general printing problems Symptom Possible Cause Solution Pages print but all colors do not print or the pages are completely blank One of the print cartridges might be low or empty If the printed pages are completely blank the file might have blank pages A print cartridge might be low or empty If you are using non HP print cartridges one or more print cartridges are low or empty The control panel lights do not indicate low or empty for non HP print cartridges Font DIMM might be selected but the font DIMM is not physically installed in the printer This issue only applies to printers using an Asian language font DIMM Run an engine test see page 205 and see if all four colors print If not all colors print replace one or more of the print cartridges If the engine test is successful replace the formatter Check the file to make sure that it does not contain blank pages Check the printer control panel for a Supplies Status message print a Supplies Status page or use the embedded Web server to see the levels remaining in the print cartridges Replace any print cartridges that are low or empty Messages are not created for non HP print cartridges Replace one or more of the print cartridges In the settings for this printer clear the Font DIMM check box on the Configure tab if no font DIMM is installed in the printer Select the F
78. 249 Rotary drive assembly 1 DCM703 N 4105 Na J705 PM705 Figure 135 Rotary drive assembly Table 41 Rotary drive assembly Reference Part number Description Quantity RG5 6911 000CN Rotary drive assembly RG5 6958 000CN Motor DCM703 RH7 1535 000CN Motor PM705 RH7 5339 000CN Solenoid SL93 250 Parts and diagrams C9706 90926 PCA assemblies SIN Ko Jl Figure 136 PCA assemblies Table 42 PCA assemblies Reference Part number Description Quantity RG5 6966 000CN Top of page sensor PCA RG5 6959 000CN Dc controller RH3 2252 000CN Low voltage PCA 110 127 V RH3 2243 000CN Low voltage PCA 220 240 V RG5 6960 000CN H V T PCA RG5 6965 000CN Waste toner sensor PCA RG5 6967 000CN Registration sensor PCA RH7 7146 000CN Density sensor PCA RG5 6964 000CN Toner sensor PCA RG5 7124 000CN Sub H V T PCA h 2 3 3 4 5 6 7 8 9 EN 7 Parts and diagrams 251 Optional tray 2 Covers for optional tray 2 Figure 137 Covers for optional tray 2 252 Parts and diagrams C9706 90926 EN Table 43 Covers for optional tray 2 Part number C9698A Description Optional tray 2 RB3 0106 000CN Left cover tray 2 RB3 0108 000CN Crossmember tray 2 RB3 0282 000CN Cover top tray 2 RB3 0283 000CN Cover bottom tray 2 RB2 3019 000CN Stopper lift plate tray 2 RG5 7139 000CN Cable pickup tr
79. 26 12 Cover top center frame tray 2 RB3 0165 000CN 1 138 2 Cover top tray 2 RB3 0282 000CN 1 137 3 Cover upper rear output bin RB3 0176 000CN 1 134 17A Crossmember tray 2 RB3 0108 000CN 1 137 2 Crossmember tray 3 RB2 6452 000CN 2 141 5 Damper RB2 6248 000CN 1 126 6 Dc controller RG5 6959 000CN 1 136 2 Density sensor RH7 7146 000CN 1 136 7 DIMM door RB3 0033 000CN 1 125 5A E label reader assembly RG5 6957 000CN 1 126 29 E label reader PCA RG5 6956 000CN 1 126 30 Entrance guide assembly RF5 4049 000CN 1 127 8 E ring XD2 1100 322CN 127 501 E ring XD2 1100 502CN 2 126 501 E ring tray 2 XD9 0136 000CN 1 138 25 7 Parts and diagrams 267 Table 51 Alphabetical parts list continued Description Part number Qty Figure Ref E ring tray 3 XD9 0136 000CN 1 142 Fan FM712 RH7 1537 000CN 1 127 Feed belt RB3 0063 000CN 8 131 3 Feed drive assembly tray 3 RG5 6925 000CN 1 143 Feed drive PCA assembly tray 3 RG5 6969 000CN 1 143 4 Feed drive PCA tray 2 RG5 6968 000CN 1 140 1 Feed plate RB3 0010 000CN 1 131 7 Feed roller assembly tray 3 RG5 6898 000CN 1 141 3 Feed roller assembly tray 3 WG8 5621 000CN 1 142 11 Film assembly 110 127 V RG5 6928 000CN 1 134 14 Film assembly 220 240 V RG5 6929 000CN 1 134 Flag pickup sensor tray 2 RB3 0132 000CN 1 138 19 Flag set sensor tray 2 RB3 0130 000CN 1 138 18 Flag switch RB3 0135 000CN 1 126 15 Flag transfer sensor RB2 9925 000CN 1 131 33
80. 27 000CN Control panel assembly 1 125 6 RG5 6928 000CN Film assembly 110 127 V 1 134 14 RG5 6929 000CN Film assembly 220 240 V 1 134 RG5 6929 000CN Separation upper guide assembly 1 134 15 RG5 6930 000CN Separation lower guide assembly 1 134 18 RG5 6931 000CN Rear output bin cover assembly 1 134 17 RG5 6932 000CN Right side plate front assembly 1 129 1 RG5 6934 000CN Right side plate rear assembly 1 129 6 RG5 6935 000CN Cartridge guide assembly 1 128 10 RG5 6936 000CN Roller lower top output bin 1 130 2 RG5 6937 000CN Tray 1 assembly 1 126 25 RG5 6938 000CN Gear assembly 1 126 26 RG5 6939 000CN Registration roller assembly 1 131 26 RG5 6940 000CN Registration shutter assembly 1 131 28 RG5 6942 000CN Rotary plate assembly left 1 132 RG5 6943 000CN Rotary pressure assembly 1 132 RG5 6951 000CN Tray 1 guide assembly 1 126 27 RG5 6952 000CN Tray 1 pickup assembly 1 126 28 RG5 6956 000CN E label reader PCA 1 126 30 RG5 6957 000CN Contact assembly E label reader 1 132 1 RG5 6957 000CN E label reader assembly 1 126 29 RG5 6958 000CN Motor DCM703 1 135 1 RG5 6959 000CN Dc controller 1 136 2 RG5 6960 000CN H V T PCA 1 136 4 RG5 6964 000CN Toner sensor PCA 1 136 8 RG5 6965 000CN Waste toner sensor PCA 1 136 5 RG5 6966 000CN Top of page sensor PCA 1 136 1 276 Parts and diagrams C9706 90926 EN Table 52 Numerical parts list continued
81. 3 RG5 6898 000CN Feed roller assembly tray 3 RB2 3489 000CN Cover lower left tray 3 RB2 6452 000CN Crossmember tray 3 RB2 6453 000CN Cover sensor tray 3 XA9 0606 000CN Screw M4x10 tray 3 XA9 1316 000CN Screw TP M4x10 tray 3 7 Parts and diagrams 259 optional tray 3 Internal components optional tray 3 Internal components Figure 142 C9706 90926 260 Paris and diagrams EN Table 48 Internal components optional tray 3 Part number RB2 2892 000CN Description Roller tray 3 RB2 2895 000CN Bushing right tray 3 RB2 2896 000CN Bushing left tray 3 RB2 6448 000CN Arm sensor tray 3 RB2 6450 000CN Spring leaf tray 3 RB2 6451 000CN Spring leaf tray 3 RB3 0161 000CN Roller pickup tray 3 XD9 0136 000CN E ring tray 3 WG8 5382 000CN Photointerrupter TLP1242 tray 3 WG8 5621 000CN Feed roller assembly tray 3 RS6 2398 000CN Spring compression tray 3 RG5 7150 000CN Cable drawer tray 3 RG5 7142 000CN Cable sensor tray 3 XA9 0606 000CN Screw M4x10 tray 3 7 Parts and diagrams 261 Feed drive assembly optional tray 3 3 J706 J2405 JY PM706 J706 J2403 Figure 143 Feed drive assembly optional tray 3 262 Parts and diagrams C9706 90926 EN Table 49 Feed drive assembly optional tray
82. 3 Part number RG5 6925 000CN Description Feed drive assembly tray 3 RH7 5341 000CN Solenoid SL95 tray 3 RH7 1536 000CN Motor M706 tray 3 RG5 7143 000CN Cable motor tray 3 AJOJN RG5 6969 000CN Feed drive PCA assembly tray 3 7 Parts and diagrams 263 optional tray 3 Media tray CJ p WES optional tray 3 Media tray Figure 144 C9706 90926 264 Parts and diagrams EN Table 50 Media tray optional tray 3 Part number RG5 6920 000CN Description Media tray tray 3 RG5 6921 000CN Main frame assembly tray 3 RG5 6922 000CN Front cover assembly tray 3 RB2 6472 000CN Pin lift stopper tray 3 AJOJN RG5 6899 000CN Separation pad assembly tray 3 7 Parts and diagrams 265 Alphabetical parts list Table 51 Alphabetical parts list Description Part number Qty Figure Ref Air duct RB3 0025 000CN 1 127 3 Arm roller pressure tray 2 RF5 4035 000CN 2 138 23 Arm sensor tray 3 RB2 6448 000CN 1 142 4 Base plate fuser RF5 4008 000CN 1 134 10 Bushing RB2 2973 000CN 2 134 1 Bushing RS5 1637 000CN 1 131 20 Bushing RS5 1638 000CN 1 126 38 Bushing gear assembly RS5 1635 000CN 1 126 33 Bushing left RB2 3043 000CN 1 126 4 Bushing left tray 2 RB2 2896 000CN 1 138 14 Bushing left
83. 4 000CN Cable flat flexible laser scanner 1 128 1 RH2 5525 000CN Cable flat flexible formatter 1 128 8 RH3 2243 000CN Low voltage PCA 220 240 V 1 136 3 RH3 2252 000CN Low voltage PCA 110 127 V 1 136 3 RH7 1533 000CN Motor dc 24v 1 127 24 RH7 1535 000CN Motor PM705 1 135 2 RH7 1536 000CN Motor M706 tray 3 1 143 2 RH7 1537 000CN Fan FM712 1 127 9 RH7 5333 000CN Clutch CL1 1 127 10 RH7 5337 000CN Solenoid SL92 1 126 16 RH7 5339 000CN Solenoid SL93 1 135 3 RH7 5341 000CN Solenoid SL9 tray 2 1 138 24 RH7 5341 000CN Solenoid SL95 tray 3 1 143 1 7 Parts and diagrams 277 Table 52 Numerical parts list continued Part number Description Qty Figure Ret RH7 5366 000CN Clutch main gear train CL2 1 129 RH7 6051 000CN Switch interlock 1 128 RH7 7146 000CN Density sensor 1 136 RH7 7149 000CN Thermistor TH3 1 127 12 RS5 1635 000CN Bushing gear assembly 1 126 33 RS5 1636 000CN Bushing tray 2 1 138 8 RS5 1637 000CN Bushing 1 131 20 RS5 1638 000CN Bushing 1 126 38 RS5 1638 000CN Bushing tray 2 1 138 16 RS6 2760 000CN Spring compression tray 2 2 138 6 RS6 2025 000CN Spring tension tray 2 1 138 7 RS6 2030 000CN Spring tray 1 guide 2 126 18 RS6 2398 000CN Spring compression tray 3 1 142 12 RS6 2756 000CN Spring compression 2 134 11 RS6 2759 000CN Spring on off switch 1
84. 5 000CN Cover center frame tray 2 1 138 1 RB3 0106 000CN Left cover tray 2 1 137 1 RB3 0108 000CN Crossmember tray 2 1 137 2 RB3 0109 000CN Cover media tray tray 2 1 139 1 RB3 0111 000CN Flag tray 1 sensor 1 126 10 RB3 0119 000CN Grounding plate 1 126 11 RB3 0120 000CN Cover solenoid SL92 1 126 12 RB3 0121 000CN Spring right 1 126 13 RB3 0122 000CN Spring left 1 126 14 RB3 0129 000CN Roller M tray 2 1 138 17 RB3 0130 000CN Flag set sensor tray 2 1 138 18 RB3 0132 000CN Flag pickup sensor tray 2 1 138 19 RB3 0135 000CN Flag switch 1 126 15 RB3 0136 000CN Cover gauss proof tray 2 1 138 20 RB3 0137 000CN Grounding plate roller tray 2 1 138 21 RB3 0140 000CN Cover left tray 3 1 141 1 RB3 0141 000CN Cover right tray 3 1 141 2 RB3 0160 000CN Pickup roller tray 1 1 126 28A RB3 0161 000CN Roller pickup tray 2 1 138 22 RB3 0161 000CN Roller pickup tray 3 1 142 7 RB3 0165 000CN Cover top center frame tray 2 1 138 2 RB3 0166 000CN Cover bottom center frame tray 2 1 138 3 RB3 0176 000CN Cover upper rear output bin 1 134 17A RB3 0178 000CN Lever right lock release 1 134 3 RB3 0179 000CN Lever left lock release 1 134 4 RB3 0180 000CN Guide inlet 1 134 5 RB3 0186 000CN Plate pressure right 1 134 6 RB3 0190 000CN Plate pressure left 1 134 7 RB3 0191 000CN Roller pressure 1 134 8 RB3 0282 000CN Cover top tray 2 1 137 3 RB3 0283 000CN Cover bottom tray 2 1 137 4 RB3 0286 000CN Grounding plate 1 131 5 RB5 6953 0
85. 501 XD2 1100 502CN E ring 2 28A RB3 0160 000CN Pickup roller tray 1 1 7 Parts and diagrams 233 Internal Components 1 of 2 J121 PM704 J704 O 471 J718 Figure 127 Internal components 1 of 2 234 Parts and diagrams C9706 90926 EN Table 32 Internal components 1 of 2 Reference h Part number RB3 0019 000CN Description Toner catch tray Quantity RB2 0032 000CN RFI shield RB3 0025 000CN Air duct RB3 0091 000CN Gear 18T RB3 0092 000CN Gear 15T XA9 1355 000CN Screw M3x8 XA9 1262 000CN Screw M4x10 RF5 4049 000CN Entrance guide assembly O O Oo Ci 2 Corn RH7 1537 000CN Fan FM712 RH7 5333 000CN Clutch CL1 RF5 4040 000CN Transfer roller RH7 7149 000CN Thermistor TH3 RG5 7144 000CN Cable upper RG5 7145 000CN Cable front XA9 0849 000CN Screw RS M3x6 RB3 0014 000CN Bushing transfer roller RB3 0015 000CN Spring transfer roller RS7 0435 000CN Gear 32T 37T RS7 0436 000CN Gear 37T 43T RS7 0437 000CN Gear 51T RB2 9905 000CN Spring torsion RB2 9908 000CN Roller top output bin RG5 5697 000CN Roller assembly upper top bin RH7 1533 000CN Motor dc 24v XD2 1100 322CN E ring 7 Parts and diagrams 235 Internal components 2 of 2 1 4101 41001 501 5
86. 6 90926 Step 11 drum cleaning The cleaning blade scrapes the residual toner off of the photosensitive drum where the waste toner screws collect and deposit the toner into the waste toner case Image cartridge Screw ON Cleaning blade l Waste toner transport plate CU Screw Photosensitive drum Transfer belt e 9 Residual toner Y Stirrer Waste toner case Dc bias positive Figure 36 Step 11 drum cleaning EN 4 Theory of operation 81 Print cartridge The printer has four print cartridges yellow magenta cyan and black Each print cartridge contains a developing cylinder toner feed roller and stirrer The developer motor rotates these parts so that each print cartridge can use toner to form a visible image on the drum The carousel motor rotates the E label reader which communicates E label information to the dc controller The developing rotary toner level detection PCB uses an LED light emitter and a photodiode light receiver to determine the toner level in each print cartridge Dc controller ul c 5 o5 O c CC LL gt o ES O lt CC Z O D OF Developing rotary r 0 X f ou O g A toner level detection circuit 2 E Z O O IT E gt Toner cartridge Toner cartridge data motor l Rotary Engaging y i engaging sensor motor d y Engaging cam i a genes Memory tag E contact Photosensitive
87. 65 replacing 116 latent image formation 65 72 left side cover replacing 93 life expectancies supplies 46 light print troubleshooting 185 lights control panel accessory error messages 179 Attention with Ability to Continue messages 177 locating 32 printer status 34 174 service error messages 181 supplies status 33 170 troubleshooting 162 Limit Check Error 194 lines troubleshooting 186 loading media tray 1 38 tray 2 39 tray 3 40 loose toner troubleshooting 187 Low cartridge message 55 170 low voltage power supply locating 61 replacing 149 Macintosh errors troubleshooting 194 202 Magenta print cartridge See print cartridges Magenta print cartridge light blinking 171 173 location 32 on 33 170 main drive assembly diagrams and part numbers 238 main motor 64 66 maintenance cleaning 53 life expectancies of supplies 46 manual feed errors 175 manuals 222 media curl troubleshooting 188 error messages 177 jams See jams loading tray 1 38 loading tray 2 39 loading tray 3 40 output paths 37 path check 208 skew troubleshooting 188 specifications 20 troubleshooting 197 wrinkled troubleshooting 188 media input trays See trays media output bins See output bins 284 Index memory configuration page printing 210 insufficient 177 NVRAM errors 178 part numbers 227 resetting 209 specifications 16 17 troubleshooting DIMM 179 troubleshooting DIMMs 198 messages accessory errors 179 Attention w
88. 7952 of these features Based on historical yellow page coverage of 1 Low Reached NO f this dge was sold to you genu Serial Number 11535887 Hewlett Packard product then please cal oi i x fraud hot line Refer your prin use Pages printed with this supply 125 ide f he telephone number 3 ling I ion For more informat 1 Ordering Information This section contains basic information about how to order new HP supplies 2 Print cartridge area This area contains a section for each of the print cartridges and provides information about HP print cartridges This information includes the part number for each print cartridge whether each print cartridge is low and the life remaining for each print cartridge expressed as a percentage as a graphic and as the estimated number of pages remaining This information is provided only for HP supplies If a non HP supply is installed you see an alert message instead 3 Recycling Information This section contains information about the website you can visit for information about recycling 4 Imaging drum area This area contains the same information for the imaging drum that the print cartridge area provides for the print cartridges 5 Warranty Note This section contains information about how the printer warranty is affected when you use non HP supplies It also requests that you call the HP fraud hotline if a supply that is being detected as a non HP supply was sold to you a
89. 9704A HP Jetdirect print HP Jetdirect 680nWireless Networking 802 11b J6058A a a HP Jetdirect 600n Ethernet 10 Base T RJ 45 J3110A only HP Jetdirect 600n Ethernet 10 Base T RJ 45 J3111A 10Base2 BNG HP Jetdirect 615n Ethernet Fast Ethernet 10 7 7 8 J6057A 100Base tX RJ 45 only Note This print server card comes with the HP Color LaserJet 2500n and 2500tn printers HP Jetdirect 610n Token Ring RJ 45 DB 9 J4167A HP Jetdirect connectivity card for USB Serial J4135A and LocalTalk connections Cables and interface IEEE 1284 parallel cable 2 meter size B C2950A ia ee IEEE 1284 parallel cable 3 meter size B C2951A USB cable 2 meter standard USB compatible C6158A CPC device connector Connectivity MPI Tech Bluetooth printer adapter Go to http www hp com for accessories DIMM availability and ordering 7 Parts and diagrams 227 How to use the parts lists and diagrams The figures in this chapter illustrate the major subassemblies in the printer and their component parts A table material list follows each exploded assembly diagram Each table lists the reference designator the associated part number for the item and a description of the part Parts that have no reference designator or part number are not field replaceable units and cannot be ordered While looking for a part number pay careful attention to the voltage listed in the description column to make sure that the part number selected is for the
90. BbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Missing or incorrect Color prints Colors do not match color inconsistently AaBbCc AaBbCc AaBbCc AaBbcc AaBbGc Color pages have inconsistent finish Only black prints Only black is printing when the document should be printing in color Color mode is not selected in your program or printer driver Select color mode instead of grayscale mode If you are printing on transparencies all transparencies print in grayscale The correct printer driver is not selected in the program Select the correct printer driver The printer is not properly configured Check the printer configuration by printing a Configuration page If no color appears on the Configuration page replace the imaging drum Missing or incorrect color 192 Troubleshooting You have changed the color settings manually Return the color setting to Automatic e Windows On the Color tab of the printer driver click Automatic e Mac OS In the Print dialog box select the HP ColorSmart or HP Color Quality pop up menu and then select the Manual option Your print media does not meet the specifications for this printer For example you are using coated glossy or photo paper Use a different paper such as a high quality paper intended for laser printers See the user guide for information about print media specifications You are operating the printer in excessi
91. CN Grounding plate 1 6 RB3 0009 000CN Static charge eliminator plate 1 T RB3 0010 000CN Feed plate 1 8 RB3 001 1 000CN Shaft feed drive 1 9 RB3 0012 000CN Roller belt 1 10 RB3 0060 000CN Shaft idler gear 1 11 RB3 0045 000CN Spring 1 12 RB3 0016 000CN Spring 1 13 RB3 0022 000CN Gear idler 23T 1 14 RB3 0042 000CN Spring 1 15 RB3 0043 000CN Spring 1 16 RB3 0044 000CN Spring 1 17 RB3 0046 000CN Spring 1 18 RB3 0047 000CN Spring 1 19 RB3 0048 000CN Spring 1 20 RS5 1637 000CN Bushing 1 21 RB3 0056 000CN Insulating sheet 1 22 RB3 0057 000CN Transfer slide plate 2 23 RH2 5519 000CN Connector optional trays 1 24 RS7 0428 000CN Gear 30T 1 25 XA9 1262 000CN Screw M4x10 6 26 RG5 6939 000CN Registration roller assembly 1 27 RG5 7123 000CN Cable grounding 1 28 RG5 6940 000CN Registration shutter assembly 1 29 RG5 7122 000CN Cable interface 1 30 RB3 0052 000CN Cover gear 1 31 RB3 0065 000CN Grounding spring 1 32 RB3 0066 000CN Grounding spring 1 33 RB2 9925 000CN Flag transfer sensor 1 34 RB2 9924 000CN Holder transfer sensor 1 35 RB2 7195 000CN Roller transfer sensor 1 36 RB3 0067 000CN Pulley 2 37 RG5 7128 000CN Cable 1 38 WG8 5832 000CN Sensor transfer P5720 1 39 RS6 2766 000CN Spring 1 40 RB2 9850 000CN Mount terminal 1 41 RB2 985 1 000CN Mount antenna contact 1 42 XA9 0849 000CN Screw RS M3x6 2 43 RG5 7130 000CN Cable high voltage transformer 1 44 WT2 5700 000CN Clamp cable 1 7 Parts and diagrams 243 Rotary c
92. DID ot o gt 9 gt a as 00900809 o pu 020 039 US in vent hp color LaserJet 2500 series HP Color LaserJet 2500 Series Printers Service Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 U S A Copyright Information 2002 Hewlett Packard Company All Rights Reserved Reproduction adaptations or translation without prior written permission is prohibited except as allowed under copyright laws Part number C9706 90926 Edition 1 9 2002 Printed in USA Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information NOTICE TO U S GOVERNMENT USERS RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data Clause at DFARS 52 227 7013 Trademark Credits Microsoft Windows Windows NT and MS DOS are U S registered trademarks of Microsoft Corporation TrueType is a U S trademark of Apple C
93. Gear idler 23T 1 131 13 RB3 0023 000CN Holder interlock switch 1 128 2 RB3 0025 000CN Air duct 1 127 3 RB3 0028 000CN Left cover 1 125 7C RB3 0030 000CN Rear cover 1 125 1 RB3 0032 000CN Top output bin cover 1 125 4 RB3 0033 000CN DIMM door 1 125 5A RB3 0035 000CN Interface cover 1 125 2 RB3 0037 000CN Rod on off switch 1 125 7B RB3 0042 000CN Spring 1 131 14 RB3 0043 000CN Spring 1 131 15 RB3 0044 000CN Spring 1 131 16 RB3 0045 000CN Spring 1 131 11 RB3 0046 000CN Spring 1 131 17 RB3 0047 000CN Spring 1 131 18 RB3 0048 000CN Spring 1 131 19 RB3 0052 000CN Cover gear 1 131 30 RB3 0056 000CN Insulating sheet 1 131 21 RB3 0057 000CN Transfer slide plate 2 131 22 RB3 0060 000CN Shaft idler gear 1 131 10 RB3 0061 000CN Pulley 2 131 2 RB3 0062 000CN Holder high voltage 1 133 13 RB3 0063 000CN Feed belt 8 131 3 RB3 0065 000CN Grounding spring 1 131 31 RB3 0066 000CN Grounding spring 1 131 32 RB3 0067 000CN Pulley 2 131 36 RB3 0089 000CN Rack top cover 1 125 3A RB3 0090 000CN Rack 1 129 RB3 0091 000CN Gear 18T 1 127 274 Parts and diagrams C9706 90926 EN Table 52 Numerical parts list continued Part number Description Qty Figure Ref RB3 0092 000CN Gear 15T 1 127 5 RB3 0102 000CN Front cover 1 126 7 RB3 0103 000CN Front lower cover 1 126 8 RB3 0104 000CN Roller cover 1 126 9 RB3 010
94. IDE KANG mange mn BP de aci ml AM AG Re Oe OS es ee A eae GAEL AN 35 Supported print media 2 6 eee eee eee 36 Printer OUIDUT PAINS s maa Kapa NG ON Ma BA aah KA Ne AA nak Wee does APO aah meee a 37 TOP OUUU DIN rr 37 sio io 8 No o AA AA AA AA AA AA ee OS Ae a 37 EONO GAN 2 dnc ecceavenescdee PAA 38 Loro A cia ce sth kes ds GA ew ach ew ae ood Rano Acai BBM Poe A een ee ee 38 Loading Optional WAY 2 35x acp de gr a e R9 SR e Pees ee ee kale ete ew ada e ta 39 Loading optional tray3B oo oooooooor eee eee eee A 40 Using the embedded Web server 0 0 ce eee eet eee eens 41 e AAA A 42 Oe INOS labia tenets Soo og TI A 42 NE NON PAD 2040 5884 a AA a op AA NA APAN Re ot ea ee eee ed 42 SN APP 43 Using printer status and alerts eee eee eens 44 Contents 3 3 Maintenance Life expectancies of supplies llle RI In 46 User replaceable partS ee rrr 47 Replacing the pickup roller and separation pad aaea 47 Replacing the separation pad in tray 2 or in optional tray 3 o o oooooooo 51 Cleaning he PAnter AA ose ara rada AA 53 Cleaning the engine hans 53 Calibrating the printel a usum oso n tdeo eR e mone a kee ee 54 Managing SUDDICS ops 44 6 tanh es RAE e RAR Oe RA A da 55 A AA 55 Checking and ordering supplies 2 aa 55 Storno SUDDIICS eu e degener nace new Se ee NANANA as eee iuge RI dee 56 Replaci
95. N 3 Maintenance Life expectancies of supplies llle 46 User replaceable parts ee eee 47 Replacing the pickup roller and separation pad 47 Replacing the separation pad in tray 2 or in optional tray 3 51 Cleaning the printer 0 0 III 53 Cleaning the engine cc eee eens 53 Calibrating the printer 2 ee eens 54 Managing supplies s 1 524 leew eben ee ooo RR dena 55 Supplies life llle 55 Checking and ordering supplieS 0 0 00 eee ee eee 55 Stormo SUDDlIGS 3 usu kaaa 2c cdg cum ere ob bases LEAK Rae e dd 56 Replacing and recycling supplies llle 56 HP policy on non HP supplies a 57 HP fraud hotline llli 57 3 Maintenance 45 Life expectancies of supplies 46 Maintenance Inspect supplies when you service the printer Replace supplies as needed based on failure or wear rather than on usage The following table lists approximate schedules for replacing supplies Table 14 Life expectancies of supplies Estimated life in number of pages at Description Part number 5 coverage Remarks Print cartridge black user C9700A 5 000 When print becomes faint replaceable redistribute toner in the cartridge by gently shaking Print cartridge cyan user C9701A 4 000 the cartridge from side to replaceable side Print cartridge yellow user C9702A 4 000 replaceable Print
96. NAIS S a Y O A olo p44 DEVPWM TT P lt Loess m AZ Oli al lt P43 RVIRDCD 1274 E pa 22025 gs pq2 33 Ir OOOO Do 22856 2 is E J505 J506 sl a SUB high voltage XXI Cel power supply PCB 110 J112 Figure 122 Main wiring 2 of 2 220 Troubleshooting C9706 90926 Figure 123 EN Repetitive image defect ruler First occurrence of defect Pre ICL roller 22 1 mm 87 inches 33 inches 50 inches 65 inches 74 inches Developer sleeve 33 9 mm ICL roller 37 9 mm 1 49 inches and charge roller 38 1 mm RS roller 41 9 mm T1 transfer 44 3 mm QQ a I mb lk Y Y Y I Y Y T2 transfer 56 9 mm 2 24 inches Pressure roller 66 6 mm 2 62 inches Fuser film 75 6 mm 2 98 inches Transfer belt drive roller 89 0 mm 3 50 inches Transfer belt tension roller 90 0 mm 3 54 inches Cartridge drum 148 3 mm 5 84 inches Repetitive image defect ruler 6 Troubleshooting 221 Note HP Color LaserJet 2500 Series Toolbox HP Color LaserJet 2500 Series Toolbox is only supported for Windows 98 NT 4 0 ME 2000 and XP You must have performed a complete software installation to use the HP Color LaserJet 2500 Series Toolbox You can view the HP Color LaserJet 2500 Series Toolbox when the printer is directly connected to your computer or connected to the network The HP Color LaserJet 2500 Series Toolbox is a Web page that opens in a Web browser and provides access to the embedded
97. OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 1 Product Information 23 Limited warranty for the print cartridges and imaging drum This HP product is warranted to be free from defects in materials and workmanship during its useful life end of life is indicated by a printer control panel low life message This warranty does not cover products that have been modified refurbished remanufactured misused or tampered with in any way This limited warranty gives you specific legal rights You may have other rights which vary from state to state province to province and country region to country region THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED THE HEWLETT PACKARD COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY APPLICABLE LAW INNO EVENT SHALL HEWLETT PACKARD COMPANY BE LIABLE FOR ANY INCIDEN
98. Part number Description Quantity 1 RB2 9952 000CN Spring tray 1 flag 1 2 RB2 3041 000CN Hinge left tray 1 1 3 RB2 3042 000CN Hinge right tray 1 1 4 RB2 3043 000CN Bushing left 1 5 RB2 3044 000CN Bushing right 1 6 RB2 6248 000CN Damper 1 7 RB3 0102 000CN Front cover 1 8 RB3 0103 000CN Front lower cover 1 9 RB3 0104 000CN Roller cover 1 10 RB3 0111 000CN Flag tray 1 sensor 1 11 RB3 0119 000CN Grounding plate 1 12 RB3 0120 000CN Cover solenoid SL92 1 13 RB3 0121 000CN Spring right 1 14 RB3 0122 000CN Spring left 1 15 RB3 0135 000CN Flag switch 1 16 RH7 5337 000CN Solenoid SL92 1 17 RF5 4012 000CN Separation pad assembly 1 18 RS6 2030 000CN Spring tray 1 guide 2 19 RS7 0418 000CN Gear 26T 1 20 RS7 0424 000CN Gear 20T 40T 1 21 RS7 0426 000CN Gear 26T 50T 1 22 RS7 0429 000CN Gear 26T 1 23 WG8 5382 000CN Sensor PS718 1 24 XA9 1262 000CN Screw M4x10 11 25 RG5 6937 000CN Tray 1 assembly 1 26 RG5 6938 000CN Gear assembly 1 27 RG5 6951 000CN Tray 1 guide assembly 1 28 RG5 6952 000CN Tray 1 pickup assembly 1 29 RG5 6957 000CN E label reader assembly 1 30 RG5 6956 000CN E label reader PCA 1 31 WT2 5056 000CN Clip cable 1 32 RS7 0425 000CN Gear 30T 1 33 RS5 1635 000CN Bushing gear assembly 1 34 RF5 4047 000CN Pad light blocking 1 35 RB2 0054 000CN Guide left paper feed 1 36 RS6 8662 000CN Label image cartridge 1 37 RB2 9942 000CN Grounding plate 1 38 RS5 1638 000CN Bushing 1 39 RB2 9955 000CN Guide right paper feed 1
99. Photosensors and switches Table 17 Photosensors and switches Reference Description 1 Tray 1 sensor Roller engaging sensor Developing rotary engaging sensor Fuser delivery sensor Front fuser detection sensor Door open detection switch N DD oOo B amp B Ww rn Power switch 4 Theory of operation 69 Solenoid and clutches Figure 19 Solenoid and clutches Figure 20 Solenoid and clutches Table 18 Solenoid and clutches Reference 1 Description Developing rotary stopper solenoid Tray 1 pickup solenoid co nn Roller engaging clutch 70 Theory of operation Registration clutch C9706 90926 Figure 21 Figure 22 EN Printed circuit assemblies Printed circuit assemblies 6 Printed circuit assemblies Table 19 Printed circuit assemblies Reference 1 Description Developing rotary toner level detection PCA Transfer belt home position detection PCA Density detection PCA Waste toner detection PCA Registration detection PCA Dc controller Sub high voltage power supply PCA High voltage power supply PCA O oOo N O Aa B d N Power supply 4 Theory of operation 71 Image formation system The image formation system which forms a toner image on media consists of several interdependent systems e electrostatic latent image formation system developing system transfer block fu
100. Reinstall note The two springs should remain attached to two pegs inside the printer If the springs are not attached use needle nose pliers to reattach them before reinstalling the tray 1 guide EN 5 Removal and replacement 123 Tray 1 separation pad assembly 1 Remove tray 1 see page 122 2 Remove one screw callout 1 from the separation pad assembly and then remove the separation pad assembly Figure 72 Removing the tray 1 separation pad assembly 124 Removal and replacement C9706 90926 Gear assembly 1 Remove the following covers and assemblies right and left side covers see page 93 interface cover See page 98 formatter cage see page 99 back cover see page 110 top cover see page 111 Disconnect one connector callout 1 hidden it is the connector to the main motor 3 Disconnect two connectors callout 2 from the dc controller Note The dc controller is removed from the printer in figure 73 If it was not then the connectors in callout 2 would still be attached to the dc controller 4 Pinch the cable holder callout 3 and then unwind the cable CAUTION Do not attempt to disconnect the clutch cable from the clutch Doing so can damage the cable 5 Remove the e clip callout 4 from the clutch and then pull the clutch away from the printer 6 From inside the printer press the small tab on the gear see callout 1 in figure 58 on page 111 to disengage the inside and outside gears callout 5 f
101. Settings and click Printers Right click the HP Color LaserJet 2500 printer driver and select Properties Click Details and then click Port Settings Clear the Check Port State before Printing check box and click OK Click Spool Settings select Print Directly to Printer and click OK e Try again to print General Protection e Restart the computer and try again Fault e Clear the contents of the computer Temp folder which is generally located in C Windows 95 98 and Exception OE Me or C Winnt NT 4 0 2000 and XP Spool32 Illegal Operation Other Windows See Microsoft Windows 95 98 2000 NT 4 0 Me or XP documentation that came with the operating messages system or computer for information 194 Troubleshooting C9706 90926 Resolving problems that did not generate messages EN Troubleshooting checklist If the printer is not responding correctly complete the steps in the following checklist in order If the printer does not pass a step follow the corresponding troubleshooting suggestions If a step resolves the problem you can stop without performing the remaining steps on the checklist 1 Make sure the printer Ready light is on If no lights are on complete the following steps a b C Check the power cable connections Make sure that the power switch Is on Check the power source by plugging the printer directly into the wall or into a different outlet If none of these m
102. TAL CONSEQUENTIAL SPECIAL INDIRECT PUNITIVE OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE In the event that your product proves to be defective please return to place of purchase with a written description of the problem 24 Product Information C9706 90926 Regulatory statements EN Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet 2500L 2500 2500n 2500tn Including 250 sheet and 500 sheet paper feeder unit Model Number C9705A C9706A C9707A C9708A Including C9698A C9699A Product Options ALL conforms to the following Product Specifications Safety IEC 60950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 A1 1 IEC 60825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED Product GB4943 1995 CISPR 22 1993 A1 A2 EN 55022 1994 A1 A2 Class B EN 61000 3 2 1995 A14 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 3 GB9254 1998 AS NZS 3548 1995 A1 A2 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE marking accordingly The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems
103. Web server printer documentation and printer management and troubleshooting tools To use the HP Color LaserJet 2500 Series Toolbox you must have Microsoft Internet Explorer 4 or later or Netscape Navigator 4 or later All pages can be printed from the browser You do not have to have Internet access to open and use the HP Color LaserJet 2500 Series Toolbox However if you click a link in the Other Links area you must have Internet access in order to view the site associated with the link To view HP Color LaserJet 2500 Series Toolbox 1 Open the HP Color LaserJet 2500 Series Toolbox in one of these ways e On the desktop double click the HP Color LaserJet 2500 Series Toolbox icon e On the Start menu point to Programs point to HP Color LaserJet 2500 and choose the HP Color LaserJet 2500 Series Toolbox Once you open the URL you can bookmark it so that you can return to it quickly in the future 2 he HP Color LaserJet 2500 Series Toolbox opens in a Web browser The HP Color LaserJet 2500 Series Toolbox software contains these tabs the Device tab the Documentation tab and the Troubleshooting tab It also contains an area with links to the HP website See the following sections for more information about each tab or area Device tab The two links on this page Information and Settings open the page of the same name from the embedded Web server To open the embedded Web server and see all of its settings and information click
104. ams in this area might result in loose toner on the page If you get toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 1 Open the top cover 2 Remove the imaging drum by pushing it away from you and lifting it out of the printer Note You cannot reach jams by removing the print cartridges 3 Complete one of these steps e If the leading edge or the trailing edge of the paper is visible carefully pull the paper out of the printer e If the paper is too difficult to remove remove the jam as described in To clear jams from output areas on page 167 4 After the jam has been removed replace the imaging drum and close the top cover 5 Press Go if the Go light is blinking If the Attention light is still blinking then another jam is present See To clear jams from input areas on page 166 and To clear jams from output areas on page 16 6 Troubleshooting 165 166 Troubleshooting To clear jams from input areas 1 2 Open optional tray 2 or optional tray 3 to expose the jam Complete one of these steps e lf the jam has already partially entered the printer see To clear jams from inside the printer on page 165 e Ifthe jam is only in the input tray remove the jam by pulling it out by the visible edge Realign all of the paper in the tray and proceed to step 4 If you could not remove the jam from inside the printer or by pulling it ou
105. and replacement 101 4 Release the tabs callout 4 on the ElO cage and lift the ElO cage off of the formatter Figure 49 Removing the formatter 2 of 2 Reinstall note Make sure that the metal clips callout 5 on the interface connector are in the open position perpendicular to the connector If they are in the closed position when the formatter is reinstalled they do not fit correctly through the hole in the formatter cage 102 Removal and replacement C9706 90926 Fuser motor J702 1 Remove the following covers and assemblies right side cover see page 93 interface cover see page 98 e formatter cage see page 99 Unplug one connector callout 1 Remove two screws callout 2 Slide the motor towards the rear of the printer and then pull it away from the printer Figure 50 Removing the fuser motor EN 5 Removal and replacement 103 Figure 51 Dc controller 1 Remove the following covers and assemblies right side cover see page 93 interface cover see page 98 e formatter cage see page 99 Unplug the flat flexible cable callout 1 Release the cables from two cable holders callout 2 Unplug one cable connecior callout 3 by pressing and releasing the tab on the side of the connector 5 Unplug two cable connectors callout 4 by releasing a clip on each connector see the detail in the lower left corner of figure 51 6 Unplug the remaining 24 cable co
106. and supplies Parts Order replacement parts from the following website http www hp com ssg parts direct_order html Related documentation and software Order documentation and software from the companies listed in table 28 some documentation and software is available at the following websites Table 28 Technical support websites HP Customer Care Online http www hp com go support Software drivers support documentation and answers to frequently asked questions HP Technical Training http www hp com go resellertraining North America Classes and schedules Parts http outfield external hp com spi welcome htm Parts information Supplies Printer supplies are listed in chapter 3 Maintenance in table 14 on page 46 Consumables are available directly from Hewlett Packard at the following numbers e US 800 538 8787 e Canada 800 387 3154 in Toronto 416 671 8383 e United Kingdom 0734 441212 e Germany 0130 3322 Contact your local HP Parts Coordinator for other local phone numbers 226 Parts and diagrams C9706 90926 Accessories Table 29 Accessories Item Description Part number Memory upgrades 32 MB C7845A ene 64 MB C7846A 128 MB C9121A Font DIMM 100 pin 8 MB language font ROM Go to http www hp com for DIMM availability and ordering Print cartridges black print cartridge C9700A cyan print cartridge C9701A yellow print cartridge C9702A magenta print cartridge C9703A Imaging drum C
107. and the pressure shaft gear callout 5 before you perform step 5 The pressure shaft holders must be reinstalled to their correct positions when reinstalling the print cartridge carousel 5 Use the flatblade screwdriver to pry two white tabs on the pressure shaft holders from their seated positions in the rear frame assembly x A 4 Figure 84 Removing the print cartridge carousel 3 of 5 6 Lift the print cartridge carousel out of the printer 136 Removal and replacement C9706 90926 EN Reinstall notes Make sure that the feet of the pressure shaft holders fit into the slots in the rear frame assembly After the feet reinstalled correctly press the tops of the white tabs firmly into position Correct Incorrect 5 Removal and replacement 137 Check to see that the gears in the print cartridge carousel are aligned correctly before placing the carousel back into the printer 1 Rotate the carousel so that the marker for the yellow print cartridge faces the front of the printer 2 Examine the gears two marks on the smaller gear should line up with the single mark on the larger gear see the detail of the gears in figure 85 Note The single mark on the larger gear is adjacent to the slot for the black cartridge marked with a K 3 If the gears are not aligned correctly locate the marks on the gears and realign the gears Figure 85 Reinstalling the print cartridge carousel 138 Remova
108. are incorrect Try printing from a different tray Select Unlimited Downloadable Fonts in the printer driver Limit Check The printer is out of memory Reduce the complexity of the page Use one of the other printer drivers Send the print job in smaller pieces with a fewer number of pages e Install more memory EN 6 Troubleshooting 201 Solving common Macintosh problems In addition to the problems listed in Solving general printing problems on page 197 this section lists problems that can happen only when using the Mac OS versions 9 1 to OS X Symptom Possible Cause Solution Problems in the Chooser The printer driver icon does not appear in the Chooser when using Mac OS version OS X The software was not installed correctly The interface cable might not be of high quality An incorrect network might be selected The LaserWriter driver should be present as a part of the Mac OS Make sure that the LaserWriter driver is in the Extensions folder within the systems folder If not install the LaserWriter driver from your Mac OS CD ROM Make sure that you are using a high quality interface cable Make sure that the printer is on the correct network Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then select the correct network The printer name does not appear in the Select a PostScript Printer box in the Chooser The printer might no
109. arousel assembly J125 gt 9712 220 g J512F CA Na um J511M SS GG e 2A Figure 132 Rotary carousel assembly 244 Parts and diagrams C9706 90926 EN Table 38 Rotary assembly Reference Part number RG5 6957 000CN Description Quantity Contact assembly E label reader RG5 6942 000CN Rotary plate assembly left RG5 7129 000CN Cable rotary assembly RG5 6974 000CN Cable E label reader RG5 6943 000CN Rotary pressure assembly RG5 7117 000CN Cable sensor 7 Parts and diagrams 245 Power supply base assembly 11 J134 J402 PS 10 31003 14 CA Dunn 133 14 N 403 7 3 J505 J201 y ps A 5 F J119 J503 J136 SN J135 e e N OS J501 KILALA J502 nT J201 NO SA Figure 133 Power supply base assembly 246 Parts and diagrams C9706 90926 EN Table 39 Power supply base assembly Reference h Part number RB3 0006 000CN Description Holder fuser connector Quantity 2 RB3 0007 000CN Insulating sheet 1 3 RH2 5520 000CN Connector fuser drawer 1 4 RG5 7146 000CN Cable H V T 1 5 WT2 5610 000CN Cable clip 2 6 XA9 1355 000CN Screw M3x8 8 7 RG5 7126 000CN Cable sub H V T 1 8 RG5 7109 000CN Cable fuser connector dc controller 1 9 RG5 6971 000CN Cable fuser power 1 10 RG5 7106 000CN Cable formatter power 1 11 RG5 7107 000CN Cabl
110. at your Macintosh supports USB e Verify that your Macintosh has Mac OS 8 6 or later e Make sure that your Macintosh has the appropriate USB software from Apple Note The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device Hardware troubleshooting e Make sure that the printer is turned on e Make sure that the USB cable is properly connected e Make sure that you are using the appropriate high speed USB cable e Make sure that not too many USB devices are drawing power from the chain Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer e Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer Note The iMac keyboard is a nonpowered USB hub EN 6 Troubleshooting 203 Rotating the print cartridge carousel Under normal conditions pressing ROTATE CAROUSEL brings another print cartridge to the top position However if the carousel does not rotate do the following 1 Open the top cover 2 Use a small flatblade screwdriver to lift up the carousel brake callout 1 Note In figure 108 the top cover is removed 3 Rotate the carousel manually Figure 108 Rotating the print cartridge carousel C9706 90926 204 Troubleshooting Functional checks Note Figure 109 EN
111. ay 2 RG5 7149 000CN Cable drawer tray 2 RG5 7138 000CN Cable sensor tray 2 XB4 7401 007CN Screw tapping pan head M4x10 tray 2 7 Parts and diagrams 253 Center frame assembly optional tray 2 dae a c esr J717 16 NO P PS716 11 E p e 3 Figure 138 Center frame assembly optional tray 2 254 Parts and diagrams C9706 90926 EN Table 44 Center frame assembly h Part number RB3 0105 000CN Description Cover center frame tray 2 Quantity RB3 0165 000CN Cover top center frame tray 2 RB3 0166 000CN Cover bottom center frame tray 2 RS7 0431 000CN Gear 15T tray 2 RS7 0430 000CN Gear 26T tray 2 RS6 2760 000CN Spring compression tray 2 RS6 2025 000CN Spring tension tray 2 RS5 1636 000CN Bushing tray 2 O O Oo Ci 2 Corn RB1 2190 000CN Collar spring tray 2 RB2 2843 000CN Spring torsion tray 2 RB2 2892 000CN Roller tray 2 WG8 5382 000CN Photointerrupter TLP1242 tray 2 RB2 2895 000CN Bushing right tray 2 RB2 2896 000CN Bushing left tray 2 RB2 2897 000CN Bushing tray 2 RS5 1638 000CN Bushing tray 2 RB3 0129 000CN Roller M tray 2 RB3 0130 000CN Flag set sensor tray 2 RB3 0132 000CN Flag pickup sensor tray 2 RB3 0136 000CN Cover gauss proof tray 2 RB3 0137 000CN Gro
112. ay 2 1 of 2 ees 106 Removing optional tray 2 2 of 2 a 107 Removing the carousel motor 0006 cee eee 108 Removing the front lower Cover 0 0 ce eee eee 109 Removing the back Cover cece eens 110 Removing the top cover 1 0f2 eee 111 Removing the top cover 2 0f2 0 112 Removing thie top door T Ol 2 5 2 59 1 9 5 strains 113 Removing the top door 2 of 2 0 ees 114 Removing T1ne ali dob ctra cee usd bre dos pos KABA a dup dou eee Ka 115 Removing the laser scanner assembly a 116 Reinstalling the top output bin Cover 0 0 llle 117 Removing the front cover eee eee eee 118 Removing the density sensor cover ce ees 119 Removing the density sensor llle 119 Removing the E label reader 1 of 2 llle 120 Removing the E label reader 2 0f2 0 AA 121 Removing thay DTO 2 2 doe cta RC ad oa d ent el d a dox a a 122 Hemovihng tray 1 2 0f 2 aa du s o CRI M X Be ARR RR UR NG CREER de 123 Removing the tray 1 separation pad assembly 124 Removing the gear assembly 1 of 2 llli 125 Removing the gear assembly 2 of 2 lille 126 Removing the waste toner sensor naaa a 127 Removing the rotary drive assembly 1 0f3 o o oooooomoooo 128 Removing the rotary drive assembly 20f3 o oo oooooomomoo 129 Removing the
113. based network This tab will not appear if the printer is directly connected to a computer or if the printer is connected to a network with anything other than an HP Jetdirect print server card 42 Installation and operation C9706 90926 EN Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these websites Connecting might require that you close the embedded Web server and reopen it e HP Instant Support Connects you to the HP website to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer e Order Supplies Click this link to connect to the HP website and order genuine HP supplies such as print cartridges an imaging drum and paper e Product Support Connects to the support site for the HP Color LaserJet 2500 printer Then you can search for help regarding general topics 2 Installation and operation 43 Using printer status and alerts Note Printer Status and Alerts is only supported for Windows 98 NT 4 0 ME 2000 and XP The Printer Status and Alerts software is available to users of both networked and directly connected printers Use this software to view the embedded Web server i
114. black print cartridge The black print cartridge If you still want to use this non HP print cartridge light is blinking andthe is a non HP print press CANCEL JOB to continue printing Attention lightison The cartridge printer stops printing NOTE You will not receive any indication from the CAUTION If you printer Supplies Status lights the Supplies Status continue printing after this page or any software component HP Color print cartridge is empty LaserJet 2500 Series Toolbox Printer Status and the printer can be Alerts or embedded Web server when this print damaged See Hewlett cartridge is low or empty Packard limited warranty statement on page 23 The cyan print cartridge The cyan print cartridge If you still want to use this non HP print cartridge light is blinking and the is a non HP print press CANCEL JOB to continue printing Attention light is on The cartridge printer stops printing NOTE You will not receive any indication from the CAUTION If you printer Supplies Status lights the Supplies Status continue printing after this page or any software component HP Color print cartridge is empty LaserJet 2500 Series Toolbox Printer Status and the printer can be Alerts or embedded Web server when this print damaged See Hewlett cartridge is low or empty Packard limited warranty statement on page 23 172 Troubleshooting C9706 90926 Table 22 Supplies Status light messages conti
115. block Transfer belt cleaning mul r 10 Transfer belt cleaning roller charging 9 Auxiliary transfer belt cleaning roller charging pm rre acp ERR a O r AA 6 Secondary transfer C 7 Separation Registration ye Print media pickup 4 Fusing block 3 Transfer block a a ee 222 Se ee eee ee AE AA AA AA AA 4 Paper path a Directions of rotation Figure 24 Image formation process EN 4 Theory of operation 73 Latent image formation stage Step 1 primary charging A dc bias is applied to the primary charging roller which transfers a uniform negative potential to the photosensitive drum Primary charging roller Photosensitive drum e Ac bias Pa Dc bias Za RS Figure 25 Step 1 primary charging Step 2 laser beam exposure The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum An electrostatic latent image is formed on the drum where negative charges were neutralized Laser beam Unexposed Exposed areas areas Figure 26 Step 2 laser beam exposure 74 Theory of operation C9706 90926 Developing stage The developing cylinder comes in contact with the photosensitive drum to deposit toner onto the electrostatic latent image Note The charges on the exposed area on the drum are shown as positive in figure 27 The charges are actually negative but they are more positive than t
116. by using the print quality checklist Print quality checklist General print quality problems can be solved by following the checklist below 1 Check the printer driver to make sure that you are using the best available print quality option or return to the default settings See the user guide for more information about print quality options 2 Make sure that the paper or print media you are using meets specifications See the user guide for more information Generally smoother paper provides better results although coated photo and glossy papers are not supported 3 If you are using a special print media such as labels transparencies or letterhead make sure that you selected the correct media type see the Paper tab in the printer driver See the user guide for information about HP print media specifications 4 Print a Configuration page and Supplies Status page at the printer by pressing Go and CANCEL JOB simultaneously If the pages do not print then the problem is in the hardware rather than in the software Check printer status messages on the Configuration page Check the Supplies Status page to see if any supplies are low or empty Note that no information is provided for non HP print cartridges Replace non HP print cartridges with HP print cartridges 5 Print a Demo page from the HP Color LaserJet 2500 Series Toolbox If the page prints the problem might be in the printer driver Try printing from one of the o
117. callout 4 up to its highest position and then align the notch on the gear with the lip on the top door rack 112 Removal and replacement C9706 90926 Top door 1 Remove the following covers right and left side covers see page 93 interface cover see page 98 back cover see page 110 top cover see page 111 Turn the top cover over Firmly flex the top door arm callout 1 to release the plastic pin callout 2 on either side Release the pin on the other side and slip the top door arms through the holes in the top cover Figure 60 Removing the top door 1 of 2 Reinstall note Slide the door arm from one side through the hole in the top cover and into place before you attempt to reattach the other side EN 5 Removal and replacement 113 5 Slide the top door rack callout 3 off of its pin at the right side of the cover o Figure 61 Removing the top door 2 of 2 114 Removal and replacement C9706 90926 Air duct and fan 1 Remove the following covers right and left side covers see page 93 interface cover see page 98 back cover see page 110 e top cover see page 111 Remove one connector callout 1 Release two tabs callout 2 Lift the air duct straight up to release two hidden tabs at the top of the air duct and lift the air duct away from the printer Figure 62 Removing the air duct 5 To remove the fan callout 3 from the air duct release two tabs on the side of the
118. ck AaBbCce AaBbcc AaBocc AaBbcc Wrinkles or creases Toner scatter outline Random image Random image repetition light repetition dark 184 Troubleshooting C9706 90926 AaBoGc AQBboGc AaBbCc AaBbCc AaBbCc AGBDOC AadBbcc AGbb TC AcBbCc AaGBbcc Light print or fade A vertical streak or an incorrect or faded color area appears on the page e The paper might not meet HP s paper specifications for example the paper is too moist or too rough See the user guide for information about print media specifications e One or more print cartridges are low If you are using non HP print cartridges no messages appear on the printer control panel or in the embedded Web server e Theimaging drum might be low or empty Print the Supplies Status page to check remaining life Replace the imaging drum if it is low or empty e f none of the print cartridges or the imaging drum is low or empty remove the print cartridges one at a time and inspect the toner roller in each to see if the roller is damaged If SO replace the print cartridge e Inspect the imaging drum for toner dust oil or fingerprints e Ifthe problem is not resolved see If the problem is not resolved on page 190 Toner specks e The paper might not meet specifications For example the paper is too moist or too rough See the user guide for information about print media specifications e The paper path might need to be cleaned Open the HP
119. control system e laser scanner system e pickup and feed system 9 image formation system Figure 10 Cross section of the printer Laser scanner Transfer belt cleaning roller 17 Feed belt Developing cylinder Registration shutter 18 Carousel Photosensitive drum Pickup roller 19 Print cartridge Primary charging roller Tray 1 20 Fusing film Imaging drum Separation pad 21 Pressure roller Transfer belt Registration roller 22 Fuser delivery roller Density sensor Secondary transfer roller 23 Top output bin delivery roller Primary transfer roller Auxiliary transfer belt cleaning roller 60 Theory of operation C9706 90926 Engine control system Figure 11 EN The engine control system coordinates all printer functions It drives the laser scanner system the image formation system and the pickup and feed system The engine control system contains the following components e dc controller e high voltage power supply PCB e low voltage power unit e fuser control circuit low voltage power supply PCB l l l l l l l l l l Formatter l l l l l l l l l l Engine control system Dc controller Engine control system includes the basic configuration of the printer 4 Theory of operation 61 Basic sequence of operation Operati
120. correctly installed 2 Make sure that you are using a supported DIMM See chapter 7 for ordering information 3 Move the DIMM to a different DIMM slot If the DIMM works in a different slot then DIMM slot 1 is malfunctioning Note Many of the first printers of this model were shipped with an 8 MB flash DIMM in DIMM slot 1 If the printer has an 8 MB flash DIMM in DIMM slot 1 then replace the DIMM The 8 MB flash DIMM will not work in any DIMM slot other than DIMM slot 1 4 To continue printing remove the DIMM from DIMM slot 1 53 x2 zz Printer DIMM Slot 2 error The Ready light is on A problem exists with the DIMM in DIMM slot 2 Caution You must turn off the printer before inserting or removing DIMMs to avoid damaging them 1 Remove the DIMM and reinstall it to make sure that it is correctly installed 2 Make sure that you are using a supported DIMM See chapter 7 for ordering information 3 Move the DIMM to a different DIMM slot If the DIMM works in a different slot then DIMM slot 2 is malfunctioning 4 To continue printing remove the DIMM from DIMM slot 2 EN 6 Troubleshooting 179 Table 25 Accessory error secondary messages 53 x3 zz Printer DIMM Slot 3 error The Attention light is on A problem exists with the DIMM in DIMM slot 3 e Caution You must turn off the printer before inserting or removing DIMMs to avoid damaging them Oo 1 Remove the DIMM and reinstall it to make sure that it is correctl
121. d in the top output bin when the rear output door is closed Use the top output bin when printing most jobs including documents on average weight paper letterhead and transparencies The top output bin can hold up to 150 sheets Prevent more than 150 sheets from accumulating in the top output bin or jams can occur Rear output door Print jobs emerge from the back of the printer when the rear output door is open Use the rear output door straight through paper path when printing envelopes labels heavy or lightweight paper and other thick or special print media except transparencies Remove each sheet as it exits the printer Top output bin Rear output door Printer output paths 2 Installation and operation 37 Loading media Load special print media such as envelopes labels custom size media and transparencies in tray 1 only Load only paper in optional tray 2 or optional tray 3 Loading tray 1 Tray 1 multipurpose tray holds up to 125 sheets of paper or other print media or up to 10 envelopes For information about loading special print media such as labels and transparencies see the HP Color LaserJet 2500 Series Printer User Guide To load tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing or jams can occur 1 Open tray 1 2
122. d operation 31 Control panel features The lights and buttons on the control panel are arranged into two main groups supplies status top group and printer status bottom group To interpret and troubleshoot control panel light messages see chapter 6 The printer control panel contains the following lights and buttons Black print cartridge light Cyan print cartridge light d a Magenta print cartridge i light Yellow print cartridge light 3 ROTATE CAROUSEL N S button Imaging drum light Supplies Status lights and buttons Ac CANCEL JOB OS button 2 Attention light 20 amber ES Y Ready light 5D eo green 5 2 Go light and 5 Q Go button both green Figure 5 Control panel lights and buttons 32 Installation and operation C9706 90926 EN Understanding supplies status Five lights indicate and one button controls the status of the print cartridges and imaging drum To interpret and troubleshoot control panel light messages see chapter 6 Table 10 Supplies status messages and actions Light or button Message or action Black supply status e Light is on print cartridge is low light e Light is blinking print cartridge is empty or missing Cyan supply status e Light is blinking and Attention light is on a non HP print cartridge is installed light for the first time For more information about resetting the printer for non HP supplies see page 57 Magenta supply status tig
123. d see Solving PostScript PS errors on page 201 if you are using several printer languages Table 27 Solving general printing problems Symptom Possible Cause Solution The print job is extremely slow The job might be very complex for example if it contains graphics The maximum speed is 16 ppm in black and 4 ppm in color and cannot be exceeded even when more memory is added Printing speeds might be automatically reduced when printing special sized media In the printer driver the Type or Size is set incorrectly for the media in the printer An issue might exist with the driver Wait for the job to print Reduce the complexity of the page or try adjusting the print quality settings If this problem occurs frequently add memory to the printer Wait for the print job to finish Wait for the print job to finish If you are printing on heavy paper the Type or Size should be set to a heavy paper setting The printer prints more slowly to provide better quality Wait for the job to print If you are not printing on heavy paper set Type or Size in the printer driver to plain paper In the default settings for this printer click the Paper tab and make sure that Type is set to plain paper You can override this setting from the printer driver when you print on heavy paper If you are printing using a PCL driver print using the PS driver Or vice versa The printer pulls paper or print m
124. d since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC statement Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan COR Ti PERAQA Se Se lees VCCI OEE CHE 05 AD TR CI Od SERCH 5 c HAL TET ORNS YAPSLE La BA C THe Net ER Pg CMH ZI IY RL BRA ChE CIEL ORY fave T F l Korean EMI statement ABA SITUS BE 2h ol 222 HER S2Z NEA SANGOAS m BEA OSUCh 26 Product Information C9706 90926 EN Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet 2500 laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa kaytossa kirjoittimen suojakotelointi estaa lasersateen paasyn laitteen ulkopuolelle Laitteen turval
125. dge carousel should rotate Solutions 1 Verify that the printer is plugged in 2 Verify that the power cable is functional and that the power on off switch is on Control panel lights do not cycle Verify that the control panel cable is seated into both the control panel and the formatter If the cable is connected correctly replace the control panel Is the printer ready The printer should function without error indicator light messages appearing on the control panel or error messages appearing on the Printer Status and Alerts screen Control panel lights other than the Ready light are on or blinking Consult the lists of control panel light messages on page 169 to identify and correct the error An error message appears in the Printer Status and Alerts screen See Resolving problems that generated messages on page 194 There is a problem but no control panel lights are on or blinking and no messages appear on the Printer Status and Alerts screen See Resolving problems that did not generate messages on page 195 Do engine tests and information pages print Print an engine test see page 205 The engine test should print without paper feed problems or print quality problems Also print a Demo page or a configuration page see page 210 Note The formatter must be connected to a power source to perform an engine test The engine test is
126. ds after the motor begins rotation The leading edge of the paper should have advanced past the imaging drum To perform other checks If no image appears on the imaging drum perform these checks 1 Make sure that you removed the entire length of the sealing tape from the print cartridges before you installed the cartridges Perform a drum rotation functional check see page 206 Perform a high voltage power supply check see page 207 Drum rotation functional check The imaging drum must rotate for the print process to work The photosensitive drum receives its drive from the main drive assembly Note This test is especially important if refilled print cartridges have been used 1 Open the printer door 2 Remove the print cartridges 3 Mark the drive gear on the cartridge with a felt tipped marker Note the position of the mark 4 Install the print cartridge and close the printer door The start up sequence should rotate the drum enough to move the mark 5 Open the printer and inspect the gear that was marked in step 3 Verify that the mark moved If the mark did not move inspect the main drive assembly to make sure that it is meshing with the print cartridge gears If the drive gears appear functional and the drum does not move replace the print cartridge 206 Troubleshooting C9706 90926 Note Note Note Figure 110 EN Heating element check Media passes between the heating element and a soft pressure ro
127. ds Sembly 3 42 9 S8 ed uos a CE od pd cen tee DA ees 241 Middle frame assembly ce ee n 243 Rotary ASSCINDIY aaa oS bred oe awe ee a tae eae ee iy beer aid 245 Power supply base assembly 2 0 0c eee eens 247 FUSer ass eMac Se 249 Rotary drive assembly eee eens 250 FO Aras sembla ka TEST DELI 7 215 57 a dee 77 LT 251 Covers for optional tray 2 llle 253 Center frame assembly 252 a ea coed eke do Hg dor Bows 255 Media tray optional tray 2 0 0 eee eens 257 Right cover assembly optional tray 2 0 00 cc eee 257 Covers for optional tray 3 1 ee eee eee ene 259 Internal components optional tray 3 0 0 00 ee 261 Feed drive assembly optional tray 3 0 0 0 0 0 cece eee 263 Media tray optlonal tray Sos cobarde F450 500854 LS bee dees 265 Alphabetical parts list 0 eee eee eens 266 Numerical Darts ux uda C etd eB OR oe SAN ERES ee dog DAN eh 2 3 Contents 13 14 C9706 90926 EN 1 Product Information Chapter contents INTOCUCUON e seras AA 16 Product configurations Aa 16 Product specifications ee eee 17 Media specifications 0 0 0 cc eee rs 20 Model and serial numbers 0 0 0 0 eens 21 Printer overview 0 ee eee ee ens 22 Front and left side view 0 0 eee ee 22 Back and right side view llle 22 Warranty statements eee eee enna 23 Hewlett Packard limited warranty statement
128. e power 1 1 12 RG5 7108 000CN Cable power 2 1 13 RB3 0062 000CN Holder high voltage 1 14 XA9 1291 000CN Screw M3x8 1 7 Parts and diagrams 247 Fuser assembly Y NY rr m 2 ENG TIYA Fuser assembly Figure 134 C9706 90926 248 Parts and diagrams EN Table 40 Fuser assembly Reference Part number RG5 6903 000CN Description Fuser 110 127 V Quantity RG5 6913 000CN Fuser 220 240 V h RB2 2973 000CN Bushing RB2 4933 000CN Shaft lever RB3 0178 000CN Lever right lock release RB3 0179 000CN Lever left lock release RB3 0180 000CN Guide inlet RB3 0186 000CN Plate pressure right RB3 0190 000CN Plate pressure left RB3 0191 000CN Roller pressure O OOo NI Oa A B d N XA9 1291 000CN Screw RS M3x8 RF5 4008 000CN Base plate fuser RS6 2756 000CN Spring compression RS7 0432 000CN Gear 27T WT2 5700 000CN Clamp cable RG5 6928 000CN Film assembly 110 127 V RG5 6929 000CN Film assembly 220 240 V RG5 6929 000CN Separation upper guide assembly RS6 8657 000CN Label caution RG5 7110 000CN Cable fuser RG5 6931 000CN Rear output bin cover assembly RB3 0176 000CN Cover upper rear output bin RG5 6930 000CN Separation lower guide assembly XB3 6300 800CN Screw RS M3x8 7 Parts and diagrams
129. e back tab 94 Removal and replacement C9706 90926 Control panel 1 Remove the right side cover see page 93 2 Use a flatblade screwdriver to lift the plastic catch callout 1 off of the tab i Figure 42 Removing the control panel 1 of 2 EN 5 Removal and replacement 95 3 Push the control panel away from the right side cover to release three tabs callout 2 and then continue pushing the control panel to remove it ping teo a NN o v E Figure 43 Removing the control panel 2 of 2 96 Removal and replacement C9706 90926 On off switch 1 Remove the left side cover see page 93 2 On the inside of the left side cover pinch two tabs callout 1 together to remove the spring callout 2 3 Pinch the two tabs together and then press them through the holes in the left side cover to release the on off switch Figure 44 Removing the on off switch EN 5 Removal and replacement 97 Interface cover 1 Remove the fuser see page 92 2 Release the tab callout 1 at the top of the interface cover and the tab callout 2 at the back cover 3 Rotate the top of the interface cover away from the printer to remove the cover Figure 45 Removing the interface cover 98 Removal and replacement C9706 90926 Formatter cage 1 Remove the following cover and assembly right side cover see page 93 interface cover see page 98 Unplug the flat flexible cable callout 1
130. e dc controller immediately stops the printing process and sends a message to the video controller circuit A jam can be detected under any of the following conditions e Pickup delay jam The leading edge of the paper does not reach the registration sensor PS711 within 1 1 seconds tray 1 1 7 seconds optional tray 2 or 2 8 seconds optional tray 3 e Pickup stationary jam The registration clutch is on and the registration sensor PS711 does not detect the trailing edge of the paper within 3 4 seconds after the start of a re pickup operation e Delivery delay jam The registration clutch is on and the fusing delivery paper sensor PS1 does not detect the leading edge of the paper within 2 3 seconds after the start of a re pickup operation e Delivery stationary jam The leading edge of paper does not pass the fusing delivery paper sensor PS1 within 2 4 seconds after it has passed the registration sensor PS711 e Door open jam The main CPU detects that the top cover is open during a print operation e Residual paper jam The main CPU detects one or more of the following conditions Power is turned on he printer is returning from sleep mode e The printer door is closed after a jam occurrence The registration sensor PS711 and fusing delivery sensor PS1 detect paper 68 Theory of operation C9706 90926 Figure 17 Figure 18 EN Photosensors and switches Photosensors and switches
131. e hooked around the printer chassis upon reinstallation of the gear assembly Callout 3 shows the grounding spring Figure 75 Removing the waste toner sensor EN 5 Removal and replacement 127 Note Figure 76 Rotary drive assembly The rotary drive assembly includes the developer motor the brake solenoid and the encoder motor 1 Remove the following covers e right and left side covers see page 93 interface cover see page 98 e formatter cage see page 99 back cover see page 110 top cover see page 111 2 Unplug three cable connectors callout 1 from the dc controller and unplug the flat laser scanner cable callout 2 from the laser scanner 3 DELE JT AAA Removing the rotary drive assembly 1 of 3 128 Removal and replacement C9706 90926 Figure 77 EN 3 Remove one screw callout 3 from the motor 4 Remove one of the four screws that secures the rotary drive assembly to the chassis callout 4 wo Removing the rotary drive assembly 2 of 3 5 Removal and replacement 129 5 Face the top of the printer and remove the other three screws that secure the rotary drive assembly to the chassis callout 5 6 Lift the rotary drive assembly straight up to remove it from the printer ATTENTIC VORSICH ATTENZIO PRECAUCI agi Figure 78 Removing the rotary drive assembly 3 of 3 Reinstall note Insert the metal protrusion at the back of the rotary dr
132. e the next cartridge following the procedure in step 3 6 Repeat steps 2 through 5 until all four cartridges have been removed Note When the top door is open the carousel retracts but does not rotate If the print cartridge carousel does not rotate see page 204 Jetdirect card 1 Turn the printer off 2 Loosen two thumbscrews 3 Slide the Jetdirect card out of the slot to remove it EN 5 Removal and replacement 91 Fuser cover and fuser 1 Turn the printer off 2 Rotate two locking tabs callout 1 upward 3 Gently slide the fuser out of the printer 1 Figure 39 Removing the fuser cover and fuser 92 Removal and replacement C9706 90926 Right and left side covers Follow the steps below to remove the right side cover Then remove the left side cover in the same manner 1 Remove one screw callout 1 from the lower edge of the cover Figure 40 Removing the right side cover 1 of 2 EN 5 Removal and replacement 93 2 Grasp the cover by the handle and by the top and then pull the cover out gently rotating the cover away from the printer as you lift it CAUTION To avoid breaking two internal tabs see detail in figure 41 lift the cover straight up Figure 41 Removing the right side cover 2 of 2 3 Repeat steps 1 and 2 to remove the left side cover Reinstall note Reattach the tab closer to the front of the printer before reattaching th
133. easures restores power replace the high voltage power supply If replacing the high voltage power supply does not restore power replace the dc controller Check the cabling a d Check the cable connection between the printer and the computer or network port Make sure that the connection is secure Make sure that the cable itself is not faulty by using a different cable if possible Make sure that you do not have both a USB and a parallel cable installed If you do the USB automatically disables itself Disconnect both cables and then reinstall the one you want to use Check the network connection See Checking the network on page 196 Press GO and CANCEL JOB simultaneously to print a Configuration page and a Supplies Status page An HP Jetdirect page also prints if a print server card is installed If the Configuration and Supplies Status pages do not print check the following items a b C d Check that there is paper in at least one of the printer input trays If the page jams in the printer see Clearing jams on page 164 Make sure that the print media you are using meets specifications See the user guide for information about print media specifications Try again to print the Configuration and Supplies Status pages If the Configuration and Supplies Status pages print check the following items a If the pages print correctly then the printer hardware is working The problem is in the
134. ed the HP Jetdirect page listing the HP Jetdirect information prints as well hp Color LaserJet 2500 series printe wa Supplies Status Page 1 1 ordering Information Hewlett Packard Supplies can be ordered on the internet at https ww hp com go ordersupplies na or by calling Hewlett Packard Please refer to your printer User Guide for the telephone number For highest print quality always use genuine Hewlett Packard supplies 4 ECAA D Estimated Pages Remaining 17952 Pages Remaining 17952 Based on historical black rage of 1 Low Reached NO Low Reached NO Serial Number 11535887 Serial Number 11535887 Pages printed with this supply 125 Pages printed with this supply 125 E L Estimated Pages Remaining 17952 Based on historical cyan page coverage of 1 Low Reached NO serial Number 11535887 Pages printed with this supply 125 m ATTENTION A non Hewlett Packard supply has been detected Certain features such as remaining toner volume data may not be Warranty Note 5 available as a result of using this ATTENTION A non Hewlett Packard supply has non Hewlett Packard supply been detected Service or repairs required as a result of using a non Hewlett Packard supply See Warranty Note will not be covered under printer warranty res ton data will not be sult of g d ls tt Packard supply Please to your printer Use complete 1 g Estimated Pages Remaining 1
135. edia from the wrong tray The Source tray selection might be incorrect The Type or Size setting does not match the size of paper or print media loaded in the tray Media is loaded in tray 1 For Windows make sure that the Source is selected from the Print dialog box which is part of the program if possible or in the printer driver If you select the Source in the printer driver and then select a different Source in the Print dialog box the Source setting in the printer driver changes to match the Source setting in the Print dialog box For Macintosh set the Source in the Print dialog box Remove any media from other trays to make the printer select from the tray you want and then press GO Using the embedded Web server change the Type or Size setting for the tray to match the size of print media that is loaded Remove any media from tray 1 The printer pulls from tray 1 if you did not specify a tray that had a compatible size or type loaded and tray 1 is unconfigured EN 6 Troubleshooting 197 Table 27 Solving general printing problems Symptom Possible Cause Solution Printer does not pull paper from optional tray 2 or optional tray 3 The rear paper length guide optional tray 2 or the rear paper stop optional tray 3 is set incorrectly The tray is not recognized in the printer software If the printer does not pull paper from either tray the problem might be the paper
136. emoval and replacement strategy eee ee eens 87 Electrostatic discharge 2 0 060220eeun dace KAANAK ed wees a wee wane LAND BELAT aX 87 User replaceable parts ee rns 87 aei ha 87 Before performing Service 1 ee hh 88 Pre Service Procedures 88 Parts removal Order cecoricins ne thee ek KAWANG CRGA EE NG LEE RSE GEM EE AA oR EE 89 Removal and replacement 0 00 hh 90 Maging Re operando he ooh oe ee es he PA 90 laila lalo le e oe gaat ese eae AA AA AA AA ae E 91 vole IYA 91 Fuser cover and TUSOF caasa odo coded ia Rodi DER ao n e B BEL andi i we ae 92 Right and left side covers 1 ce rns 93 Seul Nc P R 95 Gu Sama Ah AA II EENE RR 97 Morace COV 98 Formatter CAGE 24 waaa dana an ahmm doc Ren E eae ADA d dus gear hha Gma Rogo eee E 99 KALA AA AA eee ewe ee eon eee tee 101 giri Motor tI 702 T mona ad Re ods hE A RA iaa oe Rea 103 Bietes airo ie casi deacon E te eng board Gem ow tae doh eth eee AA ge oe ao a 104 Optional tray 2 250 sheet tray 0 eee eee eens 106 Carousel motor J704 2 0 a 108 Front lower COVE seamos CEOS NN DADANG oo Ee See edd eed eu de 109 1 tag O Deda ds eae oe eee po AA 110 oes P 1
137. er NVRAM initializer sets all default variables stored in NVRAM back to factory default values or to a default ROM value depending on the variable It also performs a system reset NVRAM initializer resets the following e all menu settings to factory default values e factory settings such as formatter number page counts factory paper settings To perform a NVRAM init 1 Turn the printer off 2 Press and hold the Go button 3 Turn the printer on and continue to hold the Go button 4 After the Go Ready and Attention LEDs turn on continue holding for at least 20 seconds During this process the Attention Ready and Go LEDs will each turn off Gi Release the Go button The device LEDs will begin cycling from front to back The NVRAM init process runs until the printer is in the Ready state 6 Troubleshooting 209 Troubleshooting tools Demo page To print the Demo page press GO when the printer is Ready Ready light on and is not printing You can also view this page from the HP Color LaserJet 2500 Series Toolbox Configuration page The Configuration page lists current settings and properties of the printer You can print a Configuration page at the printer control panel in the embedded Web server or from the HP Color LaserJet 2500 Series Toolbox To print the Configuration page from the printer press GO and CANCEL JOB simultaneously The Supplies Status page also prints If you have an HP Jetdirect print
138. er the software for the printer is not configured for the printer port Check the control panel lights on the printer to determine if an error exists 1 Check the power cable connection between the printer and the power source 2 Check that the power switch is on 3 Check that the power source outlet or surge protector is receiving power 4 If the problem persists replace the high voltage power supply 5 If after replacing the high voltage power supply the problem persists replace the dc controller Add media to tray 1 if it is empty If paper is already in the tray press Go e Inthe Print or Printer Setup dialog box make sure that the HP Color LaserJet 2500 printer is selected as the printer Clear any jams See Clearing jams on page 164 e Disconnect the printer from the network and attach it directly to a computer using a parallel or USB cable e Clear any stopped jobs from the print queue e Print a job that you know works e Reinstall the printing software Disconnect and reconnect the interface cable e f possible connect the interface cable to another computer or network port and print a job that you know works e Try using a different cable e Check the printer selection menu in the software to make sure it is using the correct port If the computer has more than one port make sure that the printer is associated with the correct one e Remove all shared or third party devices
139. er Links area This opens a browser and connects you to the Supplies section of the HP website You must have Internet access to connect to the website Note You can also click the Order Supplies link from the HP Color LaserJet 2500 Series Toolbox You must have Internet access to connect to the website To check status and order supplies using Printer Status and Alerts If the printer is directly connected to the computer you can set Printer Status and Alerts to notify you when the supplies are low On both directly connected and network printers you can receive these messages if you choose to receive alerts about events that do not prevent the printer from printing a print cartridge is low or that actually prevent the printer from printing a print cartridge is empty After receiving a message click Order Supplies Online in Printer Status and Alerts to connect to the Supplies section of the HP website You must have Internet access to connect to the website To check status and order supplies using HP Web Jetadmin In HP Web Jetadmin select the printer device The device status page shows supplies information To order use the HP Color LaserJet 2500 Series Toolbox or the embedded Web server or see chapter 7 Storing supplies Follow these guidelines for storing print cartridges and the imaging drum e Donot remove the print cartridge or imaging drum from its package until you are ready to use it CAUTION To prevent damage do not e
140. es CAUTION EN Removal and replacement strategy This chapter documents removal and replacement of field replaceable units FRUs only Replace parts in the reverse order of their removal Directions for difficult or critical replacement procedures are included The sheet metal edges of the product can be sharp Use caution when working on the product Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to locate When replacing wire harnesses always use the provided wire loops lance points or wire harness guides Electrostatic discharge The product contains parts that are sensitive to electrostatic discharge ESD Always service the product at an ESD protected workstation or use an ESD mat Watch for the ESD symbol shown at left to identify the parts that are sensitive to ESD Protect these parts by using an ESD wrist strap and protective ESD pouches User replaceable parts This chapter contains removal and replacement procedures for the imaging drum see page 90 and the print cartridge see page 91 To remove and replace the pickup roller or separation pad see User replaceable parts on page 47 Required tools The following tools are needed to ser
141. etection 68 69 door replacing 113 See also covers dots per inch dpi 17 drive assembly diagrams and part numbers 238 drive roller 208 dropouts troubleshooting 185 282 Index drum imaging cleaning operations 81 E label 83 120 life expectancy 46 non HP supplies policy 57 operations 65 72 74 replacing 90 status light 32 33 170 status page printing 211 status checking 55 storing 56 testing 206 warranty 24 E ECU pan replacing 144 ElO errors 179 E label operations 82 83 removing 120 electrical specifications 19 electrostatic discharge ESD 87 e mail alerts 42 embedded Web server 41 56 encoder motor 128 Energy Star 18 engaging motor 64 engine communication errors 181 engine control system 61 engine test performing 205 troubleshooting 162 engine cleaning 53 envelopes loading 38 output paths 37 tray specifications 20 environmental specifications 19 30 error messages accessory 1 9 Attention with Ability to Continue 177 event log 210 Low cartridge 55 170 Macintosh 194 Printer Status and Alerts 44 printer status lights 174 service 181 supplies status lights 170 Windows 194 ESD electrostatic discharge 87 event log 210 F factory defaults restoring 209 faded print troubleshooting 185 fans diagrams 64 errors 182 replacing 115 feed drive shaft replacing 143 Finnish laser safety statement 27 flash DIMMs 17 179 font DIMMs 16 fonts included 18 troubleshooting 201 203 formatter error
142. facing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA
143. fan 64 cords power 227 country of origin 21 Courier font troubleshooting 201 Index 281 covers back replacing 110 diagrams 230 front lower replacing 109 front replacing 118 fuser replacing 92 interface replacing 98 left side replacing 93 locating 22 open detection operations 68 69 part numbers 231 right side replacing 93 top replacing 111 tray 2 diagrams and part numbers 252 257 tray 2 replacing 154 tray 3 diagrams and part numbers 258 tray 3 replacing 158 curl troubleshooting 188 customer support 43 226 Cyan print cartridge See print cartridges Cyan print cartridge light blinking 171 172 location 32 on 33 170 D dc controller E label operations 83 engine control system 61 jam detection operations 68 laser scanner operations 65 pickup and feed operations 66 printed circuit assembly PCA 71 replacing 104 tray operations 67 declaration of conformity 25 default settings restoring 209 delay jams 68 delivery delay jams 68 delivery roller testing 208 delivery stationary jams 68 demo page printing 210 troubleshooting 162 density detection PCA 71 sensor 119 troubleshooting 185 developer motor 82 128 developing rotary detection PCA 71 82 developing rotary motor 64 developing rotary stopper solenoid 70 developing system operations 72 75 dimensions printer 18 DIMMs configuration page printing 210 part numbers 227 specifications 16 17 troubleshooting 179 198 documentation 222 door open d
144. g drum light is The imaging drum is a blinking and the Attention non HP imaging drum light is on The printer stops printing CAUTION If you continue printing after this imaging drum is empty the printer can be damaged See Hewlett Packard limited warranty statement on page 23 If you still want to use this non HP imaging drum press CANCEL JOB to continue printing NOTE You will not receive any indication from the printer Supplies Status lights the Supplies Status page or any software component HP Color LaserJet 2500 Series Toolbox Printer Status and Alerts or embedded Web server when this imaging drum is low or empty EN 6 Troubleshooting 173 Printer Status lights The following section describes the meaning of the light patterns in the Printer Status area Information about the printer status also appears in the Printer Status and Alerts software and the embedded Web server For more information about how to use and view the embedded Web server see page 41 Several errors have secondary light patterns which provide more information about the specific type of error that occurred The following errors types have secondary light patterns e Attention with Ability to Continue errors see page 177 e Accessory errors see page 179 e Service errors see page 181 Table 23 Printer Status light messages Message Possible causes All control panel All control panel lights The printer is in Startup lights
145. g problems that generated messages This section helps resolve problems that generated messages on the computer Messages for both Windows and Macintosh This section lists some common errors that only provide a simple message but no information for resolving the error Errors that you see in Printer Status and Alerts the HP Color LaserJet 2500 Series Toolbox or the embedded Web server provide their own instructions for resolving the error For other errors generated by your operating system see the documentation for the operating system or computer Symptom Possible Cause Solution Limit Check Error The print job is too complex e Reduce the complexity of the page For example try using fewer fonts Use one of the other printer drivers Send the print job in smaller pieces or with a fewer number of pages e Install more memory PostScript error The printer is out of memory Messages for Windows only Message Solution Error Writing e Make sure that there is paper in the tray to 400x in Windows Make sure the cables are connected correctly the printer is on and the Ready light is on 95 98 or Me Make sure that the printer is not connected using both a USB and a parallel cable If it is disconnect both cables and reinstall one cable e Print a Configuration page from the HP Color LaserJet 2500 Series Toolbox to make sure that the computer can communicate with the printer e On the Start menu point to
146. guide for information about print media specifications e Ifthe problem is not resolved see If the problem is not resolved on page 190 Page skew e Make sure that the paper or other print media is loaded correctly and that the guides are not too tight or too loose against the stack See Loading media on page 38 e Check the paper type and quality Use a different paper such as high quality paper intended for laser printers See the user guide for information about print media specifications e Ifthe problem is not resolved see If the problem is not resolved on page 190 AaBoCc AaBbCc e 188 Troubleshooting Wrinkles or creases Make sure that paper is loaded properly Turn over the stack of paper in the input tray or try rotating the paper 180 degrees in the input tray Open the rear output door to print to the straight through paper path Check the paper type and quality Use a different paper such as high quality paper intended for laser printers See the user guide for information about print media specifications Reseat the fuser If the problem is not resolved see If the problem is not resolved on page 190 Toner scatter outline Turn over the stack of paper in the tray Clean the density sensor and perform a calibration See Cleaning the engine on page 53 omall amounts of toner scatter are normal for laser printing If large amounts of toner have scattered around the characters the paper
147. hat the cables are connected correctly the printer is on and the Ready light is on You cannot use the computer while the printer is printing Background Printing has not been selected For LaserWriter 8 6 and later Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing 202 Troubleshooting C9706 90926 Symptom Possible Cause Solution An encapsulated PostScript EPS file does not print with the correct fonts This problem occurs with some programs e Try downloading the fonts contained in the EPS file to the printer before printing e Send the file in ASCII format instead of a binary encoding Your document is not printing with New York Geneva or Monaco fonts The printer might be substituting fonts Select Options in the Page Setup dialog box to clear the substituted fonts USB Problems You are unable to print from a third party USB card This error occurs when the software for USB printers is not installed When adding a third party USB card you might need the Apple USB Adapter Card Support software The most current version of this software is available from the Apple website When connected using a USB cable the printer does not appear in the Macintosh Chooser after the driver is selected This problem is caused by either a software or hardware component Software troubleshooting e Make sure th
148. he charges on the developing cylinder Photosensitive drum Stirrer Developing L cylinder L a Dc bias A Dc bias TT TT Figure 27 Developing block Step 3 developing Toner acquires a negative charge through friction from the developing cylinder and the blade When the negatively charged toner comes in contact with the drum the toner adheres to the electrostatic latent image The image on the drum becomes visible because of the toner V Drum surface potential exposed areas 3 O D 4 Toner potential lt y je N Developing cylinder surface potential Time t Drum surface potential unexposed areas Figure 28 Step 3 developing EN 4 Theory of operation 75 Transfer stage Step 4 primary transfer The primary transfer roller to which a dc positive bias is applied imparts a positive charge on the transfer belt The negatively charged toner on the drum is transferred to the positively charged transfer belt This procedure is repeated for each color yellow magenta cyan and black The dc positive bias is increased for each successive color to make sure that all of the colors adhere to the transfer belt Transfer belt Toner M Photosensitive drum Dc bias ich Primary transfer roller Figure 29 Step 4 primary transfer 76 Theory of operation C9706 90926 Note Figure 30 Figure 31 EN Step 5 secondary transfer The secondary transfer roller to which a dc po
149. he number of black only or color pages that print jobs require An HP Color LaserJet 2500 series imaging drum lasts an average of 20 000 pages when printing black only pages and 5 000 pages when printing color pages Actual life lies somewhere between these two numbers depending on the number of black only pages you print versus color The average life is between 6 000 and 8 000 pages The life of a print cartridge depends on the amount of toner that print jobs require When printing text at five percent coverage an HP Color LaserJet 2500 series cyan magenta or yellow print cartridge lasts an average of 4 000 pages and a black print cartridge lasts an average of 5 000 pages Checking and ordering supplies You can check the supplies status by using the printer control panel printing a Supplies Status page viewing the embedded Web server viewing Printer Status and Alerts or viewing HP Web Jetadmin Hewlett Packard recommends that you place an order for a replacement print cartridge when you first receive the Low message for a print cartridge The Low message indicates that approximately two weeks of life remain When you use a new authentic HP print cartridge or imaging drum you can obtain the following types of supplies information e amount of cartridge or drum life remaining e estimated number of pages that can be printed e number of pages printed e other supplies information If the printer is connected to the network you can set
150. ht These lights will not indicate low or empty status for non HP print cartridges Yellow supply status light Rotate Carousel e Press this button to rotate the print cartridge carousel to bring the next print button cartridge into the top position The corresponding light for the print cartridge that is approaching the top position blinks quickly two or three times If the top cover is open then the carousel will not rotate Imaging drum light e Light is on imaging drum is low Light is blinking imaging drum is empty or missing Light is blinking and Attention light is on a non HP imaging drum is installed for the first time These lights will not indicate low or empty status for non HP imaging drums 2 Installation and operation 33 Understanding printer status Three lights indicate and two buttons control the printer status To interpret and troubleshoot control panel light messages see chapter 6 CAUTION You do not receive any indication of when a non HP supply is empty If you continue printing after the supply is empty damage to the printer can occur See the Hewlett Packard limited warranty statement on page 23 Table 11 Printer status messages and actions Light or button Message or action Cancel Job button e When the Ready light is blinking pressing CANCEL JOB cancels the current job When the printer is not experiencing an error condition pressing Go and CANCEL JOB simultaneously
151. ht is on cartridge is low required until the print cartridge is empty 2 Order a new print cartridge The yellow print cartridge The yellow print cartridge 1 The printer continues to print without any action light is on is low required until the print cartridge is empty 2 Order a new print cartridge The imaging drum lightis The imaging drum is low 1 The printer continues to print without any action on required until the imaging drum fails 2 Order a new imaging drum 170 Troubleshooting C9706 90926 Table 22 Supplies Status light messages continued Message Possible causes Solutions The black print cartridge e The print cartridge is Reinsert or replace the print cartridge e light is blinking and the cup esa If the print cartridge light is still blinking but the printer stops printing e The printer cannot Attention light is not on turn the printer off and detect the print then back on cartridge corecty If the problem persists repeat the above steps with black print cartridges until the error is resolved If the problem persists replace the print cartridge E label reader which is located on the pressure assembly of the print cartridge carousel The cyan print cartridge e The print cartridge is Reinsert or replace the print cartridge light is blinking and the Se Or MISSING If the print cartridge light is still blinking but the printer stops printing e The printer cannot Attention
152. i E E I l O O i i Oo co l a E E a E E 40 D B Qoro vu I Lg I pomo A Mec t na T wv w 0 SS Cc dL O O O S aor O N a N N o E E E E E E oO wr O O CD O O 0 Figure 3 Space required 30 Installation and operation C9706 90926 Note Figure 4 EN Interface ports All HP Color LaserJet 2500 series printers have two interface ports an IEEE 1284B parallel port and a USB port The 2500L and 2500 models also contain an EIO slot for installing an optional HP Jetdirect print server card To order a print server card see chapter 7 or contact your local HP dealer The 2500n and 2500tn models include an HP Jetdirect 615n print server card that contains a 10 100Base T RJ 45 port Because the HP Jetdirect print server card is not included with all models it will be referred to as the optional HP Jetdirect print server card in this documentation You cannot connect the printer to one computer with a parallel cable and to another computer with a USB cable If you connect both types of cables the USB disables itself However you can connect one of the cables while the printer is connected to the network with an installed HP Jetdirect print server card USB port Parallel port 10 100Base T IEEE 1284B on the optional HP Jetdirect 615n print server card Interface ports 2 Installation an
153. ing any other steps See Calibrating the printer on page 54 Print quality troubleshooting page The print quality troubleshooting page is available through the HP Color LaserJet 2500 Series Toolbox The print quality troubleshooting page is also available directly from the software CD ROM for instances in which the printer is not connected to a Windows environment or the HP Color LaserJet 2500 Series Toolbox is otherwise unavailable e See page 222 for information about how to view the HP Color LaserJet 2500 Series Toolbox The print quality troubleshooting page is located on the Documentation tab After the page prints follow the instructions for reading the page and correcting print quality problems e To print the print quality troubleshooting page from the software CD ROM copy the file pq_diag prn which is located in the prnfiles directory to the printer For example the following command prints the print quality troubleshooting page from MS DOS copy ds prt Lesipa driag pru Ipel Three pages should print The first page is the print quality troubleshooting page which is comprised of horizontal stripes in four colors plus grey The second and third pages contain instructions for reading the print quality troubleshooting page and correcting print quality problems 6 Troubleshooting 191 AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Only black prints AAA Y AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Aa
154. int cartridge i light Yellow print cartridge and buttons light ROTATE CAROUSEL N gt button Imaging drum Q light Supplies Status lights AS CANCEL JOB OS button 2 ca Attention light 20 amber fe p Ready light FE E c green 2 Go light and o Go button both green Figure 107 Control panel lights Table 21 Control panel lights legend Light symbol Meaning of symbol Light off Light on Light blinking AS EN 6 Troubleshooting 169 Supplies Status lights This section describes the meaning of the patterns for the lights in the Supplies Status area Information about supplies also appears in the Printer Status and Alerts software the embedded Web server and the HP Color LaserJet 2500 Series Toolbox For more information about how to use and view the embedded Web server see page 41 Table 22 Supplies Status light messages Message Possible causes Solutions The black print cartridge The black print cartridge 1 The printer continues to print without any action light is on is low required until the print cartridge is empty 2 Order a new print cartridge The cyan print cartridge The cyan print cartridge 1 The printer continues to print without any action light is on is low required until the print cartridge is empty 2 Order a new print cartridge The magenta print The magenta print 1 The printer continues to print without any action cartridge lig
155. irst slot the slot on the left might contain a flash DIMM Flexible paper handling e Adjustable tray 1 for letterhead envelopes labels transparencies custom sized media postcards and heavy paper Optional tray 2 for standard size paper Optional tray 3 for letter and A4 size paper One 125 sheet output bin top output bin Select the top output bin face down bin for most jobs including transparencies NOTE HP LaserJet 2500 series printers do not print in color on transparencies One rear output door Use the rear output door face up bin for jobs on heavy paper light paper or special print media Straight through paper path available from tray 1 to the rear output door Manual duplexing See the HP Color LaserJet 2500 Series Printer User Guide for more information EN 1 Product Information 17 Table 1 Product features continued Category Feature Printer control language PCL printer language and fonts Fast printing performance built in Intellifont and True Type M scaling technologies built in HP GL 2 vector graphics and advanced imaging capabilities are benefits of the PCL 5 and PCL 6 printer languages PCL 5 and PCL 6 also include 45 scalable TrueType fonts and one bitmapped line printer LP font PCL 5 and PCL 6 printer languages also included PostScript PS 3 emulation language and fonts PostScript PS 3 emulation with 35 built in PS language fonts included A
156. ith Ability to Continue 177 event log 210 Low cartridge 55 170 Macintosh 194 Printer Status and Alerts 44 printer status lights 174 service 181 supplies status lights 170 Windows 194 middle frame assembly diagrams and part numbers 242 model number 21 models 16 motors carousel replacing 108 diagrams 64 errors 182 fuser replacing 103 print cartridge 82 replacing 128 testing 208 tray 2and 3 67 tray 3 replacing 159 multipurpose tray See tray 1 N Networking tab embedded Web server 42 networks EIO errors 179 embedded Web server 41 features supported 18 HP Jetdirect print servers models including 16 interface ports 31 Printer Status and Alerts 44 settings 42 troubleshooting 196 noise specifications 19 non HP supplies 57 non volatile memory errors 178 resetting 209 numbers part about 228 alphabetical list 266 numerical list 273 NVRAM errors 178 resetting 209 O on off switch locating 22 69 replacing 97 online support 43 226 operating environment specifications 19 30 C9706 90926 operations clutches 70 E label 83 engine control system 61 fans 64 image formation 73 image formation system 72 jam detection 68 motors 64 paper trays 67 pickup and feed system 66 print cartridges 82 printed circuit assemblies PCAs 71 sensors and switches 69 solenoids 70 timing chart 212 optional tray 2 See tray 2 optional tray 3 See tray 3 ordering parts 226 supplies 43 56 226 output bins jams clearing 167
157. ity True 600 by 600 dots per inch dpi text and graphics ImageREt 2400 provides 2400 dpi color laser class quality through a multilevel printing process Adjustable settings to optimize print quality The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics Ease of use Few supplies to order Supplies are easy to install Convenient access to printer information and settings using software tools HP Color LaserJet 2500 Series Toolbox embedded Web server Printer Status and Alerts Expandability e Optional tray 2 Included with the 2500 2500n and 2500tn models compatible with the 2500L model This 250 sheet tray for standard paper sizes reduces the frequency with which you have to add paper to the printer Only one 250 sheet tray can be installed on the printer Optional tray 3 Included with the 2500tn model compatible with the 2500L 2500 and 2500n models This 500 sheet tray for letter and A4 sized paper reduces the frequency with which you have to add paper to the printer Only one 500 sheet tray can be installed on the printer NOTE Optional tray 2 must be installed in order to install optional tray 3 Optional HP Jetdirect print server card for connecting to a network Included with the 2500n and 2500tn models compatible with the 2500L and 2500 models Two additional DIMM slots for adding memory and fonts NOTE The printer has three DIMM slots but the f
158. ive assembly into the slot in the rear frame assembly and then lower the rotary drive assembly into position over the alignment pins Make sure that cables are not pinched 130 Removal and replacement C9706 90926 Top plate 1 oa pb O N Remove the following covers and assemblies right and left side covers see page 93 interface cover See page 98 formatter cage see page 99 back cover see page 110 top cover see page 111 Remove the air duct see page 115 Unplug the flat flexible cable callout 1 from the laser scanner Release the cables from one cable holder callout 2 Unplug one cable connector callout 3 by pressing and releasing the tab on the side of the connector Unplug five connectors callout 4 from the dc controller Nag NES Y le mulled o com aum Thi Figure 79 Removing the top plate 1 of 2 EN 5 Removal and replacement 131 7 Unroute two cables callout 5 Note Examine the routing of the cables If the cables are not reinstalled to their correct routing then the cables can become pinched by other assemblies 8 Unplug two connectors callout 6 9 Remove two screws at the left side of the printer callout 7 and then remove the two corresponding screws from the right side of the printer KA Figure 80 Removing the top plate 132 Removal and replacement C9706 90926 10 Remove four screws callout 8 from the top plate Figure 81 Removing the top pla
159. k box on the Configure tab if no font DIMM is installed in the printer Select the Font DIMM check box only if the font DIMM is physically installed in the printer If you think that the font DIMM is installed make sure that it is installed correctly 200 Troubleshooting C9706 90926 Solving PostScript PS errors The following situations are specific to the PS language and might occur when several printer languages are being used Note To receive a printed or an onscreen message when PS errors occur select this option in the PS printer driver or the embedded Web server Symptom Possible Cause Solution The job prints in Courier the printer default typeface instead of the typeface you requested The requested typeface is not downloaded A personality switch might have been performed to print a PCL job just before the PS printing job was received Download the font you want to use and send the print job again Verify the type and location of the font Download the font to printer if applicable See the software documentation A PS error page prints The print job might not be a PS job Make sure the print job is a PS job Check to see whether the program expected a setup or PS header file to be sent to the printer VM Error This is a PS font error that occurs when you are using several fonts e Select Unlimited Downloadable Fonts in the printer driver Range Check The tray settings
160. l LASER CONTROL signal VIDEO signals Four sided mirror Scanner motor Focus lenses Reflective mirror i A ES Q BD circuit Laser driver Laser scanner system 4 Theory of operation 65 Pickup and feed system The pickup and feed system consists of several types of feed rollers and sensors The dc controller drives the paper and feed system by controlling two motors two clutches and the solenoid Two photo interrupters PS1 and PS711 detect media as it passes If media does not reach or pass each sensor within the specified time period the dc controller determines that a jam has occurred and alerts the video controller circuit The following components are identified in figure 15 PS1 fusing delivery paper sensor PS711 registration paper sensor PS718 tray 1 multipurpose tray paper sensor DCM701 main motor PM702 fuser motor SL92 tray 1 pickup solenoid CL1 registration clutch CL2 roller engaging clutch Dc controller c _ c a T T D To or To oc Ee 5 2 Z Go 125 S Og S wa len Z 5 au b o ES O o D o c O o0 LI o or Lj cn m lt uta c QO o O v rs SOC ian OF on z2 sol wa xB L Z z ES SEC Szo EBS B g 858 22 Qo WOO mra ung E nis lt Z2 lt a ag4 a cho 0 S uj dst Ebr oot 9ct ao ATARE Hos eRe ges 558 588 no gt 35 QF r lt uS gt lt Lo cae ou O E ca LL LLI Z O mo EF LL J E n o LL E Top output bin a
161. l and replacement C9706 90926 Registration roller assembly 1 Remove two screws callout 1 from the registration shutter assembly 2 Rotate the registration roller assembly toward the front of the printer and then lift it towards the rear of the printer and up to remove it from the printer l a n TW yh f Figure 86 Removing the registration roller assembly EN 5 Removal and replacement 139 Toner catch tray The toner catch tray is secured by two tabs underneath the tray towards the front of the tray 1 Release one tab on either side of the toner catch tray and then pull the tray approximately two or three millimeters approximately 0 125 inches towards the front of the printer to make sure that the tab doesn t re catch 2 Release the tab on the other side and then lift the tray out of the printer Figure 87 Removing the toner catch tray 140 Removal and replacement C9706 90926 Transfer roller plate CAUTION Do not touch the black sponge portion of the transfer roller 1 Remove the toner catch tray see page 140 2 Remove two screws callout 1 from the transfer roller plate 3 Lift the transfer roller plate straight up to remove it from the printer Figure 88 Removing the transfer roller plate Eh 5 Removal and replacement 141 Transfer roller CAUTION Do not touch the black sponge portion of the transfer roller 1 Remove the following covers and assemblies e toner catch tray see page
162. light is not on turn the printer off and detect the print then back on eared commen If the problem persists repeat the above steps with cyan print cartridges until the error is resolved If the problem persists replace the print cartridge E label reader which is located on the pressure assembly of the print cartridge carousel The magenta print e The print cartridge is Reinsert or replace the print cartridge cartridge light Is blinking empty or missing If the print cartridge light is still blinking but the and the printer stops e The printer cannot printing detect the print cartridge correctly Attention light is not on turn the printer off and then back on If the problem persists repeat the above steps with magenta print cartridges until the error is resolved If the problem persists replace the print cartridge E label reader which is located on the pressure assembly of the print cartridge carousel The yellow print cartridge e light is blinking and the printer stops printing The print cartridge is empty or missing The printer cannot detect the print cartridge correctly Reinsert or replace the print cartridge If the print cartridge light is still blinking but the Attention light is not on turn the printer off and then back on If the problem persists repeat the above steps with yellow print cartridges until the error is resolved If the problem persists replace the print cartridge
163. lisuusluokka on maaritetty standardin EN 60825 1 1993 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin kayttoohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet 2500 kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina nakymattomalle lasersateilylle laitteen ollessa toiminnassa Al katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 770 795 nm Teho 5 mW Luokan 3B laser 1 Product Information 27 28 Product Information C9706 90926 EN Installation and operation Operating environment 2 2 00 rss 30 Interface p
164. ller to fuse the toner to the media 1 Unplug the printer for at least ten minutes 2 Verify that the thermistor connector is seated into both the printer chassis and the low voltage power supply 3 Remove the heating element connector callout 1 from the low voltage power supply To measure the continuity of the heating element measure the resistance between the two pins at the end of the cable Normal resistance is 25 ohms 10 ohms for the 110 V printer and 80 ohms 20 ohms for the 220 V printer 4 If no resistance is measured replace the fuser see page 92 5 Remove the thermistor connector callout 2 and measure the resistance between J206 pins one and two and between J206 pins three and four Normal resistance between both pairs of pins is 370K ohms 50K ohms at 20 C 68 F 6 If no resistance is measured replace the fuser High voltage power supply check The high voltage power supply PCA provides the necessary voltages for the electrophotographic processes To check the print cartridge connection points Turn the print cartridge over and visually inspect the two connection points on the ends of the print cartridge If they are dirty or corroded clean the connections If they are damaged replace the print cartridge Use only isopropyl alcohol to clean the connections Print cartridge high voltage connection points 6 Troubleshooting 207 Paper path check If media is not being picked up or is not
165. locating 22 troubleshooting 199 using 37 output quality color troubleshooting 191 specifications 17 troubleshooting 183 184 190 P page skew troubleshooting 188 pages per minute 17 paper curl troubleshooting 188 error messages 177 jams See jams loading tray 1 38 loading tray 2 39 loading tray 3 40 output paths 37 path check 208 skew troubleshooting 188 specifications 20 troubleshooting 197 wrinkled troubleshooting 188 paper input trays See trays paper output bins See output bins paper top sensor replacing 151 parallel port locating 22 specifications 31 troubleshooting 163 parts alphabetical list 266 numbers 228 numerical list 273 ordering 226 removing and replacing 87 88 PCAs printed circuit assemblies 71 251 personalities included 18 troubleshooting 178 phone numbers fraud hotline 57 supplies ordering 226 EN photosensors density replacing 119 diagrams 69 fuser wrap replacing 152 jam detection 68 paper top replacing 151 pickup and feed system 66 top of page replacing 119 tray 2 and 3 67 waste toner replacing 127 physical specifications 18 30 pickup and feed system engine control system 61 operations 66 pickup delay jams 68 pickup rollers printer replacing 46 47 testing 208 tray 2 replacing 153 tray 3 replacing 156 pickup stationary jams 68 ports cables 227 locating 22 Macintosh issues 203 specifications 31 troubleshooting 163 177 PostScript errors 194 201 power consu
166. lors on the printed page do not match the colors as they appear on the screen Your print media does not meet the specifications for this printer For example you are using coated glossy or photo paper Use a different paper such as a high quality paper intended for laser printers See the user guide for information about print media specifications The colors on your computer monitor differ from the printer output Try selecting Screen Match on the Color tab of the printer driver Print the Configuration and Supplies Status pages to make sure that they print correctly If not the problem is with the printer Try printing from a different program or from one of the other printer drivers For example if you are using the PCL 6 printer driver try the PCL 5c or PS printer driver Extremely light colors or extremely dark colors on screen are not printing Your program might interpret extremely light colors as white or extremely dark colors as black If so avoid using extremely light or extremely dark colors Clean the sensors and perform a calibration See Calibrating the printer on page 54 Color pages have inconsistent finish Use a smooth paper or print media such as a high quality paper made for laser printers Generally the smoother the paper the better the results although coated photo and glossy papers are not supported See the user guide for information about print media specifications 6 Troubleshooting 193 Resolvin
167. lution does not work the document does not print complete these steps a Try printing the job from another computer that has the printer software installed b If you connected the printer to the network connect the printer directly to a computer by using a parallel or USB cable Redirect the printer to the proper port or reinstall the software and select the new connection type you are using If the problem is still not resolved see Solving general printing problems on page 197 Checking the network It is recommended that you use the HP Color LaserJet 2500 printer CD ROM to install and set up the printer on a network Follow these steps to see if the problem is caused by the network e When the Configuration page printed an HP Jetdirect configuration page should have printed if an HP Jetdirect print server card is installed If these pages do not print in your language see Troubleshooting tools on page 210 Verify that all network settings are properly configured See the HP Jetdirect Print Server Administrator s Guide which can be installed from the View Documentation or User Documentation sections on the HP Color LaserJet 2500 printer CD ROM e Contact the network administrator for assistance 196 Troubleshooting C9706 90926 Solving general printing problems In addition to the problems listed in this section see Solving common Macintosh problems on page 202 if you are using a Macintosh computer an
168. mage is larger than the size of media in the tray Load the correct size media and press Go The printer has an Attention with Ability to Continue error 1 Press Go for the printer to attempt to recover from the error and print whatever data it can If successful the printer completes the job while the Ready light blinks 2 f unsuccessful the Attention with Ability to Continue message continues to appear Perform one of these steps e Press and hold GO and CANCEL JOB simultaneously to see a secondary light pattern See Attention with Ability to Continue secondary messages on page 177 e Press CANCEL JOB to cancel the print job If the problem has been resolved the printer returns to the Ready state Ready light on The Attention light Ready light and Go light are blinking The printer stops printing and OQ pressing any button has no effect Accessory error An error has occurred with either the EIO port or a DIMM slot Press and hold 9 Go and CANCEL JOB simultaneously to see a secondary light pattern See Accessory error secondary messages on page 179 EN 6 Troubleshooting 175 Table 23 Printer Status light messages continued Message Ao e Possible causes The Attention light Service error Ready light and Go light are on The printer stops printing and pressing any button has no effect Perform these steps Solutions 1 oO
169. mbly upper top bin RG5 5697 000CN 1 127 23 Roller cover RB3 0104 000CN 1 126 Roller belt RB3 0012 000CN 1 131 Roller lower top output bin RG5 6936 000CN 1 130 Roller M tray 2 RB3 0129 000CN 1 138 17 Roller pickup tray 2 RB3 0161 000CN 1 138 22 Roller pickup tray 3 RB3 0161 000CN 1 142 7 Roller pressure RB3 0191 000CN 1 134 8 Roller rear output bin RB2 9909 000CN 2 130 Roller top output bin RB2 9908 000CN 2 127 22 Roller transfer sensor RB2 7195 000CN 1 131 35 Roller tray 2 RB2 2892 000CN 2 138 11 Roller tray 3 RB2 2892 000CN 2 142 1 Rotary drive assembly RG5 6911 000CN 1 135 Rotary plate assembly left RG5 6942 000CN 1 132 Rotary pressure assembly RG5 6943 000CN 1 132 Rubber foot RB2 6297 000CN 2 131 4 Screw M3x4 XB6 7300 407CN 5 128 501 Screw M3x6 XA9 0849 000CN 19 128 6 Screw M3x8 XA9 1291 000CN 1 133 14 Screw M3x8 XA9 1355 000CN 2 127 6 Screw M3x8 XA9 1355 000CN 8 133 Screw M4x10 XA9 1262 000CN 11 126 24 Screw M4x10 XA9 1262 000CN 26 127 7 Screw M4x10 XA9 1262 000CN 2 130 Screw M4x10 XA9 1262 000CN 6 131 25 Screw M4x10 tray 3 XA9 0606 000CN 3 141 7 Screw M4x10 tray 3 XA9 0606 000CN 3 142 15 Screw RS M3x6 XA9 0849 000CN 2 127 15 Screw RS M3x6 XA9 0849 000CN 2 131 42 270 Parts and diagrams C9706 90926 EN Table 51 Alphabetical parts list continued
170. ment check 207 high voltage power supply 207 HP Color LaserJet 2500 Series Toolbox 222 image quality 183 184 190 information pages 162 210 light print 185 lines 186 Macintosh issues 202 networks 196 output bins 199 paper path check 208 PostScript PS errors 201 power 162 195 printer status lights 174 printing 163 198 repetitive defects 187 189 221 resetting NVRAM 209 service error messages 181 skew 188 slow printing 197 software 162 supplies status lights 170 tests 205 text 185 187 200 toner specks or smear 185 186 188 tools 223 wiring diagrams 219 wrinkled pages 188 U USB port locating 22 Macintosh issues 203 specifications 31 troubleshooting 163 user guide 222 user replaceable parts life expectancies 46 pickup roller and separation pad 47 tray 2 or 3 separation pad 51 V VCCI statement 26 voltage specifications 19 288 Index W warranty printer 23 supplies 24 waste toner cleaning operations 78 80 detection PCA 71 drum cleaning 81 sensor replacing 127 wave troubleshooting 188 Web Jetadmin 56 websites parts ordering 226 support 43 weight specifications media 20 printer 18 Windows error messages 194 wire harnesses replacing 87 wiring diagrams 219 wrinkled pages troubleshooting 188 Y Yellow print cartridge See print cartridges Yellow print cartridge light blinking 171 173 location 32 on 33 170 C9706 90926 invent copyright 2002 Hewlett Packard Company ww
171. might have high resistivity Use a different paper such as high quality paper intended for laser printers See the user guide for information about print media specifications Change the print mode in the embedded Web server to dry media mode If the problem is not resolved see If the problem is not resolved on page 190 C9706 90926 EN AaBbCc AaBbCc Random image repetition If an image that appears at the top of the page in solid black repeats farther down the page in a gray field the toner might not have been completely erased from the last print job The repeated image might be lighter or darker than the field in which it appears Clean the printer Open the HP Color LaserJet 2500 Series Toolbox to use the cleaning page See To use a cleaning page on page 53 for details In your program change the tone darkness of the field in which the repeated image appears In your program rotate the whole page 180 degrees to print the lighter image first Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page If the defect occurs later in a print job turn the printer off for 10 minutes and then turn the printer on to restart the print job Replace the imaging drum Replace the fuser If the problem is not resolved see If the problem is not resolved on page 190 6 Troubleshooting 189 If the problem is not resolved
172. mption 19 troubleshooting 162 195 power cords 227 power supplies base assembly diagrams and part numbers 246 high voltage replacing 148 locating 61 71 low voltage replacing 149 sub high voltage replacing 147 power switch locating 22 69 replacing 97 primary charging stage image formation 74 primary transfer roller 76 print cartridges carousel replacing 134 carousel rotating 204 drum rotation check 206 high voltage connection points checking 207 life expectancy 46 motor 64 non HP supplies policy 57 operations 82 part numbers 227 recycling 56 replacing 91 status lights 32 33 170 status page printing 211 status checking 42 55 storing 56 toner washing off clothing 165 warranty 24 print quality color troubleshooting 191 specifications 17 troubleshooting 183 184 190 printed circuit assemblies PCAs 71 251 printer languages included 18 troubleshooting 178 Index 285 Printer Status and Alerts 44 56 printer status lights locating 32 messages 34 174 printing troubleshooting 163 198 production code 21 PS errors 194 201 Q quality color troubleshooting 191 specifications 17 troubleshooting 183 184 190 R Ready light accessory errors 179 locating 32 service error messages 181 status 34 174 rear frame assembly diagrams and part numbers 240 rear output door jams clearing 167 locating 22 using 37 recycling supplies 56 registration clutch CL1 66 70 registration detection PCA 71 regist
173. n and then use the other hand to pull the separation pad up and out of the printer Note If you feel resistance when you try to remove the pad make sure that the tabs are completely separated from the printer 13 Push the spring loaded base down and position the new separation pad in the empty slot Note Make sure that the two tabs on the edge of the pad are toward the front of the printer 14 Snap both sides of the separation pad firmly into place until they click CAUTION If the pad is not straight or if space exists between the pad and the base make sure that the tabs on the pad are toward the front of the printer 15 Hold down the new separation pad Position the new pickup roller so that the button is on the right side and the open side of the roller faces down Make sure that the small ridge on the open side of the roller aligns with the groove in the shaft 3 Maintenance 49 16 Slide the left and right idler rollers inward against the pickup roller until the idler rollers click into place 17 Hold the faceplate cover as shown in the illustration and align the cover with the rails on the inside of the printer 18 Grasp both sides of the center tab and insert the cover into the printer until the cover clicks into place Close tray 1 50 Maintenance C9706 90926 Replacing the separation pad in tray 2 or in
174. n error The Attention light is on Turn the printer off and then back on Check the connections to the formatter and the dc controller Replace the formatter see page 101 Replace the dc controller see page 104 ao fF W N Replace the laser scanner See page 116 I 0 CD 49 xxxxx Formatter engine error The Go Ready and Attention lights are blinking or the magenta print cartridge yellow print cartridge and imaging drum lights are on 1 Turn the printer off and then back on 2 Replace the formatter see page 101 EN 6 Troubleshooting 181 Table 26 Service error secondary messages continued 50 X Fuser error The Ready and Go lights are on AS l e Turn the printer off for approximately 20 to 30 minutes and then turn the printer back on 2 Ifthe error persists replace the fuser see page 92 57 x Fan motor error The Attention light is blinking Jr O c Turn the printer off and then back on Turn the printer off and then reseat the cable that connects the fan and the formatter Replace the fan see page 115 Replace the dc controller 64 Scan buffer error The Go light is blinking oe Ao c CD 1 Turn the printer off and then back on 2 Replace the formatter see page 101 182 Troubleshooting C9706 90926 Solving image quality problems EN If your document is printing but the quality is not what you expected start
175. n the transfer belt This prevents toner from falling off of the transfer belt scattering in the printer d Transfer belt Charged residual toner Auxiliary transfer belt cleaning roller Residual toner gt Dc bias Zr Figure 33 Step 8 roller charging auxiliary transfer belt cleaning roller 78 Theory of operation C9706 90926 Figure 34 EN Step 9 roller charging transfer belt cleaning roller The transfer belt cleaning roller to which a dc positive bias is applied imparts a positive charge to the residual toner on the transfer belt This positive charge is stronger than the positive charge applied in step 8 so the earlier charge now behaves like a negative charge Transfer belt Transfer belt cleaning roller Charged residual toner Residual toner amp O e Ac bias D Dc bias Step 9 roller charging transfer belt cleaning roller 4 Theory of operation 79 Step 10 transfer belt cleaning A dc positive bias is applied to the transfer belt to produce a difference in potential between the belt and the photosensitive drum This causes the transfer of the residual toner to the drum Image cartridge Waste toner transport plate Dc bias negative C Screw Photosensitive drum fa o Stirrer Waste toner case Transfer belt Dc bias positive Figure 35 Step 10 transfer belt cleaning 80 Theory of operation C970
176. nanana aaa 257 Covers Tor ODIHORAl dE ay Onassis Ghee ee eov ds ey LAAL bees 258 Internal components optional tray 3 0 0 ccc ee 260 Feed drive assembly optional tray 3 0 0 0 00 ce eee 262 Media tray optional tray 3 0 0 0 0 ee eee 264 11 12 C9706 90926 Tables Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 Table 14 Table 15 Table 16 Table 17 Table 18 Table 19 Table 20 Table 21 Table 22 Table 23 Table 24 Table 25 Table 26 Table 27 Table 28 Table 29 Table 30 Table 31 Table 32 Table 33 Table 34 Table 35 Table 36 Table 37 Table 38 Table 39 Table 40 Table 41 Table 42 Table 43 Table 44 Table 45 Table 46 Table 47 Table 48 Table 49 Table 50 Table 51 Table 52 PIOJdUCDTOQ TU S uid UA eed de Ree Qe ene whe GA 17 Physical SDCCINCANONS acc Ban aede qo red boar ee eee abe oon bead 18 Consumables specifications llli 19 Electrical SOCCIIGAUONS uu uus dod otc xr ed KEAN IER ia Pao eR hows 4 19 Environmental specifications eaae 19 Acoustic emissions bystander position llle 19 Tray 1 specifications llle RR hn 20 Optional tray 2 SpeelliCallolis s iau a dora ud Eee heo an dos dues 20 Optional tray 3 specifications llle 21 Supplies status messages and actions 0 0 cc ee ee 33 Pri
177. nd try again to print EN 6 Troubleshooting 177 Table 24 Attention with Ability to Continue secondary messages continued Chosen Personality Not Available error The Ready light and Go light are blinking The current job was canceled because the printer language personality is not supported OQ Press 9 GO to clear the message N If you printed the job using one of the PCL drivers try printing using the PS driver or vice versa CD Turn off the printer and remove or replace the language font DIMM Caution You must turn off the printer before inserting or removing DIMMs Data Received error The Go light is on S The printer received data and is waiting for a form feed Press Go to print the last page Sending e another print job can also cause the page to print e General Attention with Ability to Continue error The Attention light Ready light and Go light are blinking e 9 1 Press 9 GO to try to continue printing O 2 Ifthe error persists switch printer drivers and try again to print 68 x Permanent Storage error The Attention light is blinking The nonvolatile memory NVRAM is temporarily full og 1 Press Go to clear the message Check the printer settings O c 2 Remove the Jetdirect card if it is installed and then perform a cold reset see page 209 3 Perform a NVRAM init see page 209 e 178 Troubleshooting C9706 90926 O c Accessory error
178. nformation for a particular printer The software also generates messages on the computer regarding the status of the printer and print jobs Depending on how the printer is connected you can receive different messages e Networked printers You can receive regular job status messages that appear every time a print job is sent to the printer or every time the print job finishes printing You can also receive alert messages when two types of problems occur The printer is experiencing a problem but it can continue to print for example a tray that is not being used is out of print media or is open or a print cartridge is low The printer is experiencing a problem that prevents if from printing for example the printer is out of paper or a print cartridge is empty e Directly connected printers You can receive alert messages that appear when the printer experiences a problem You can also receive messages only when supplies are low You can set alerts options for a single printer that supports Printer Status and Alerts or you can set alert options for all printers that support Printer Status and Alerts For networked printers these alerts only appear for your jobs Even if you are setting alert options for all printers not all options you select can apply to all printers For example if you select the option for notifying you when the print cartridges are low then all directly connected printers that support Printer Status and Ale
179. ng and recycling supplies 2 naana aaa ee eee ees 56 HP policy on non HP supplies 0 0 0 aaa b7 PIP KAUO hole asx2224 k339 6062666586866 AA DARA oo S4 ths O55 bho eGo 4E SS EAS 57 4 Theory of operation MVOOUCION mao spesi a Geforce a eee E E SE ana e bb aS ee bie E t 60 zu l zeogueku TC r RTNMPEPRTT 61 Basic sequence of operation 0 0 0 0 cee rn 62 Power on Sequence 63 MOTORS ANG TAN Sra jot oun ae Bhat oe ewe e Ee Os eas eRe 7722711 7T 64 Laser scanner Syste cco d4seenctedeesadu RR odes dew bat de a ee 65 Pickup and feed SiS Mie cet cde baad Raw de ode SAE NAGA cac B oe deb Bor aln de i eS 66 xod m 67 Veil M PP r e 68 Photosensors and switches eee rn 69 Solenoid and clutches 0 0 err 70 Printed circuit assemblies nannaa aaa eee n 71 Image formation system n s ee ee ee eee eee tenes 72 Image formation process 0 cc eee eee eee 73 Latent image formation stage eee eee eee 74 Developing SIage waaa a eee bade beeen daw eee eee ee RD ene hoe eww ed ws 75 ANS STATE IMP a Ge a OA a AE a AP SS nG BA were O MGA 76 FUSING SIAC nama oe MG BALA KA Ooo dea Na MA he Oe AP BA EEEE das he oe Stee 78 UN COG arre termina Kaba a week gow a a le ae eden AGAD kA domo NG aun eas 82 maging drum E label iss sms RI arre ae 83 C9706 90926 5 Removal and replacement MODICON as oa oe ets ater tree adie tears AA 87 R
180. nnectors o 5 APS yp JU ap E faa a 4 AL SELOOOOL LZ Removing the dc controller 104 Removal and replacement C9706 90926 7 Remove four screws callout 5 8 Lift the dc controller up and then away from the printer LX m Figure 52 Removing the dc controller Reinstall note The connection that remains empty upon reinstallation is shown in callout 6 The connection is used to flash the dc controller EN 5 Removal and replacement 105 Optional tray 2 250 sheet tray 1 Remove the right and left side covers see page 93 1 If optional tray 3 is installed lift the printer and optional tray 2 up and away from optional tray 3 2 Remove one screw callout 1 from optional tray 2 Figure 53 Removing optional tray 2 1 of 2 106 Removal and replacement C9706 90926 Figure 54 EN 3 Remove one screw callout 2 from the left side of the printer 4 Remove two screws callout 3 from the back of optional tray 2 5 Grasp the printer frame on each side and then carefully lift the printer off of tray 2 Removing optional tray 2 2 of 2 5 Removal and replacement 107 Carousel motor J704 Remove the left side cover see page 93 Unplug one cable connecior callout 1 Remove two screws callout 2 Rotate the motor counterclockwise to clear the metal lock tab oa Bb c N Lift the carousel motor away from the printer to remove it
181. nt cartridge or imaging drum the light next to the print cartridge or imaging drum you replaced blinks and the Attention light is on You must press CANCEL JOB the first time you install this non HP supply The status lights will not indicate when this type of supply is low or empty The printer will not stop printing when a non HP supply is empty Printer damage can occur if the printer attempts to print with an empty print cartridge or imaging drum See Warranty information on page 23 HP fraud hotline Call the HP fraud hotline if the supplies status lights the embedded Web server or HP Status and Alerts indicates that the print cartridge or imaging drum is not an HP product and you think that it is genuine Hewlett Packard will help determine if the product is genuine and take steps to resolve the problem Your print cartridge or imaging drum might not be a genuine HP product if you notice the following issues e You are experiencing a high number of problems with the print cartridge or imaging drum e The print cartridge or imaging drum does not look like an HP product usually does for example the pull tab or the box is different In the United States call toll free 1 877 219 3183 Outside the United States you can call collect Dial the operator and ask to place a collect call to this telephone number 1 770 263 4745 If you do not speak English a representative at the HP fraud hotline who speaks your language
182. nter status messages and actions AA 34 INPULTray CONTIGUA canoa ex ne en NG ARA e MS pd d ARANA 35 Supported sizes and types of print media llle 36 Life expectancies of supplies js 2 ey darte ace Re mh a Ce e baa 46 Basic sequence of operation 1 0 eee eee 62 MOLOFS ANG TANS pawn St MENG dore a Lax ie eet tk A Wee Bale 64 Photosensors and switches 0 000 ccc ee eee eens 69 Solenoid and CIUINE S secre Oo Gadd Pe BES Oe e esta 70 Printed circuit asSembli S 1 ee eee eee 71 Basic ITOUDIesSHOOlllig ss X ROS nus dos Nee eect eet ee oo EN E ows 162 Control panel lights legend 169 Supplies Status light messages ee eee 170 Printer Status light MessageS n nananana anaana 174 Attention with Ability to Continue secondary messages 177 Accessory error secondary messages Aa 179 Service error secondary messages 1 ee a 181 Solving general printing problems cc eens 197 Technical support websites n n naaa aaaea 226 ACCOSSONDS d ad arse ala a eo a M Na de aA ORE E a E 227 COVERS kaaa SEA BTS NIT AA eae GALA we ee ae 231 Front frame assembly eee teens 233 Internal components 1 012 2a uu d KUWAN ok MINA al Yer d oe Re aes 235 Internal components 2 Of 2 lille 237 Formatter assemblies not pictured a 237 Main drive assembly nananana aaa eee eens 239 Healrratried
183. nued Message Possible causes The magenta print The magenta print cartridge light is blinking cartridge is a non HP and the Attention light is print cartridge on The printer stops printing CAUTION If you continue printing after this print cartridge is empty the printer can be damaged See Hewlett Packard limited warranty statement on page 23 Solutions If you still want to use this non HP print cartridge press CANCEL JOB to continue printing NOTE You will not receive any indication from the printer Supplies Status lights the Supplies Status page or any software component HP Color LaserJet 2500 Series Toolbox Printer Status and Alerts or embedded Web server when this print cartridge is low or empty The yellow print cartridge The yellow print cartridge light is blinking andthe is a non HP print Attention light is on The cartridge printer stops printing CAUTION If you continue printing after this print cartridge is empty the printer can be damaged See Hewlett Packard limited warranty statement on page 23 If you still want to use this non HP print cartridge press CANCEL JOB to continue printing NOTE You will not receive any indication from the printer Supplies Status lights the Supplies Status page or any software component HP Color LaserJet 2500 Series Toolbox Printer Status and Alerts or embedded Web server when this print cartridge is low or empty The imagin
184. omputer Inc UNIX is a registered trademark of The Open Group ENERGY STAR is a U S registered service mark of the U S Environmental Protection Agency loner All other products mentioned herein may be trademarks of their respective companies Safety Information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the user guide 2 Observe all warnings and instructions marked on the product 3 Use only a grounded electrical outlet when connecting the HP LaserJet 2500 printer to a power source If you don t know whether the outlet is grounded check with a qualified electrician 4 Donot touch the contacts on the end of any of the sockets on the HP LaserJet 2500 printer Replace damaged cords immediately 5 Unplug this product from wall outlets before cleaning 6 Do not install or use this product near water or when you are wet 7 Install the product securely on a stable surface 8 Install the product ina protected location where no one can step on or trip over the power cord and the power cord will not be damaged 9 Ifthe product does not operate normally see the online user guide 10 Refer all servicing questions to qualified personnel Information regarding FCC Class B Parts 15 and 68 requirements can be found in the user guide
185. on sequences are controlled by the CPU in the dc controller in the engine control system Table describes engine operations for each period of a print operation Table 15 Basic sequence of operation Period Duration Purpose Remarks WAIT From the time the power Clears potential from the See figure 12 for a complete wait switch is turned on until drum surface and cleans the description of the WAIT transfer belt cleaning is transfer belt power on period Also see complete the general timing charts beginning on page 212 for detailed information about timing STBY From the end of the WAIT or Allows the printer to be standby LSTR period until eithera ready for print commands print command is sent from the formatter or the power is turned off INTR From the time of the print Prepares the photosensitive initial command until detection of drum for printing rotation the HP1 transfer belt home position detection signal for the first color PRINT From the end of the INTR Forms the image on the print period until detection of the photosensitive drum and transfer belt home position transfers the toner image to signal for the secondary the transfer belt transfer LSTR From the end of the PRINT Transfers the toner image on After LSTR the printer last rotation 62 Theory of operation period until the main motor stops rotating the transfer belt to the media returns to STBY and delivers the printed media C9706 90926 Power
186. ons of printer connectors 2 Of 3 AA 216 Locations of printer connectors 3 Of 3 1 ees 216 Locations of 250 sheet tray connectors ce eee 217 Locations of 500 sheet tray connectors ee 217 Dc controller connections eee eee 218 Mat WINING AAO AAA ce nox od rica ad ap dox e eee Sar 219 Man Wing e 0f 2 ux pat e PUNA e ede ee Re URL a De RID edo HANG 220 Repetitive image defect ruler llle 221 Assembly locations s 229 COMO Ss iets Oe da a e cat Maru ge scia aod AUI AA 230 Front frame assembly eee rne 232 Internal components 1 of 2 3 vua Oo AUNG Peo DAD wooed 234 Internal components 2 Of 2 0 0 eee ee 236 Mam anve As5EMDIM a uu uico Nu AA Cn ole Reed oa E Qo ee ndo d doo e d 238 Rear frame assembly 0 0c eee eee teens 240 Middle trame Assembly uua ore eden NG Ba ed dana hee ne a 242 Rotary carousel assembly 0 ccc eee ees 244 Power supply base assembly 0 0 0 cc ee eee 246 FUSELASSEMDN x s ts udo erg rn net oe Eta BANA EDEN af RUP abe as 248 R tary drive assembDiy arica cte BAN EBA d E ED Bx ied eso od civ hdd 250 PCA assemblies e roma QE HE ERE Bede e EPA EON ERE 251 Covers for optional ray 2 snas vae S xe KEANNA a Hu a dor ded 252 Center frame assembly optional tray 2 0 0 0 cece 254 Media tray optional tray Lao edd obo bsqpeq eR NDN ARES 256 Right cover assembly optional tray 2
187. onsult with the printer administrator before changing settings on this tab The Settings tab contains the following pages e Configure Device Configure all printer settings from this page This page contains the traditional menus found on printers using a control panel display These menus include Information Paper Handling Configure Device and Diagnostics e Alerts Network only Set up to receive e mail alerts for various printer events e Email Network only Used in conjunction with the Alerts page to set up incoming and outgoing e mail as well as to set e mail alerts e Security Set a password that must be typed to gain access to the Settings and Networking tabs Enable and disable certain features of the EWS e Other Links Add or customize a link to another website This link appears in the Other Links area on all embedded Web server pages These permanent links always appear in the Other Links area HP Instant Support Order Supplies and Product Support For more information see Other links on page 43 e Device Information Name the printer and assign an asset number to it Type the name and e mail address for the primary contact who will receive information about the printer e Language Determine the language in which to show the embedded Web server information Networking tab The network administrator uses the Networking tab to control network related settings for the printer when it is connected to an IP
188. ont DIMM check box only if the font DIMM is physically installed in the printer If you think that the font DIMM is installed make sure that it is installed correctly The paper curls when exiting the top output bin The paper needs to print to the straight through paper path The stack was slightly curled when it was placed in the tray The paper does not meet specifications If you are printing on light media the Type setting might not be correct Open the rear output door to print to the straight through paper path Remove each sheet as it exits the printer Turn the stack over in the tray See the user guide for information about print media specifications Select Light in the Type is field in the printer driver EN 6 Troubleshooting 199 Table 27 Solving general printing problems Symptom Possible Cause Solution The printer prints but The interface cable is loose or the text is wrong defective garbled or incomplete The printer is on a network or sharing device and is not receiving a clear signal The wrong driver was selected in the software The printer driver is malfunctioning The program is malfunctioning If the printer is connected to a computer the operating system is malfunctioning Disconnect the printer cable and reconnect it Try a print job that you know works If possible attach the cable and printer to another computer and try a print job that you kno
189. optional tray 3 1 Remove the tray from the printer and place it on a flat surface Remove any paper from the tray 2 Locate the separation pad in the base at the inside front edge of the tray 3 Press the large metal plate at the bottom of the tray down Insert a flatblade screwdriver in the slots on each side of the base and push the tabs out of the slots Note In a 250 sheet tray the plate locks down in a 500 sheet tray you have to hold the plate down manually Pull the separation pad up and out of the tray Use one hand to position the new separation pad above the empty base Align the grooves on the sides of the pad with the sides of the base and then slide the pad down until the tabs snap into the slots on the base EN 3 Maintenance 51 6 Reload any print media that you removed and then slide the tray into the printer Reconnect the power cable Turn the printer on When the green Ready light is on press Go to print a Demo page which verifies that the printer works and that installation is complete 9 Ifthe page does not print or to find additional help go to http www hp com support cl 2500 Note If the page does not print reconnect the power cable Make sure that the Ready light is on and that no other lights are on or blinking Make sure that print media is loaded and that all parts are installed correctly 52 Maintenance C9706 90926 Cleaning
190. ortS 2 ee eee eee ene 31 Control panel features 6 ee eee ees 32 Understanding supplies statuS 0 0 00 cee eee 33 Understanding printer status ccc ee 34 Selecting media a 35 ines P 35 Supported print media IIS 36 Printer output paths aaa aaae 37 TOP OUIDULDING errada ends Pet BLG MA BADA BED REDON wee NA 37 Rear OUIPULOOOL ades wk Bana a AAA ee 37 LOAGING Med naaa ELT TE TOO TE DOTT TT TTE 38 Loading AA E r a 38 Loading optional tray 2 0 ccc eee 39 Loading optional tray 3 1 0 0 eee 40 Using the embedded Web server 0 0 00 ee ees 41 ENON AOU AO AA i ee te T TOT TIT 42 Se AE TAD a eras oh gate Hone doh be ee eA we AL ANT MAIN 42 Networking tab eee eee eae 42 Other NKS aa ade aaa Da roo deer ena ee eae o e cee NA 43 Using printer status and alerts AA 44 2 Installation and operation 29 Operating environment Place the printer on a sturdy level surface in a well ventilated area that meets the following environmental requirements e temperature 15 to 32 5 C 59 to 90 5 F humidity 10 to 80 relative humidity no condensation away from direct sunlight open flames and ammonia fumes sufficient space around the printer for access and ventilation mm 1068 mm 42 0 inches _ gt ee KF 387 mm gt l l l l l l l l l I l 8 I i
191. otification of printer and HP supplies events network only set paper type view and change tray configurations view and change the printer control panel menu configuration view and change network configuration network only To use the embedded Web server you must have Microsoft Internet Explorer 4 5 or later or Netscape Navigator 4 6 or later The embedded Web server works when the printer is directly connected to a computer or connected to an IP based network The embedded Web server does not support IPX or Apple Talk based printer connections You do not have to have Internet access to open and use the embedded Web server However if you Click a link in the Other Links area you must have Internet access in order to go to the site associated with the link To open the embedded Web server 1 Open the embedded Web server by using one of these methods e From the HP Color LaserJet 2500 Series Toolbox click the picture of the printer on the Device tab Windows 98 NT 4 0 Me 2000 and XP only For networked printers only type the IP address for the printer To find the IP address print a Configuration page at the printer control panel by pressing Go and Cancel Job simultaneously Note When you open the URL you can bookmark it so that you can return to it quickly in the future 2 The embedded Web server has three tabs that contain settings and information about the printer the Information tab the Settings tab and if the
192. pickup roller If the tab is not visible rotate the idler roller so that the tab is toward the front of the printer dah le EN 3 Maintenance 47 gt P gt 48 Maintenance Slide the idler roller to the right to separate it from the pickup roller Squeeze the tab on the idler roller that is located on the left side of the pickup roller If the tab is not visible rotate the idler roller so that the tab is toward the front of the printer Slide the idler roller to the left to separate it from the pickup roller Press and hold the button that is located on the right side of the pickup roller Slide the pickup roller slightly to the right and then pull it off of the shaft CAUTION To prevent the shaft retaining pin from falling out do not move the remaining hub that is located to the left of the pickup roller 10 Locate the separation pad beneath the area of the shaft from which the pickup roller was removed C9706 90926 11 Insert a flatblade screwdriver into the slot under the separation pad Pry the pad up from the spring loaded base by twisting the screwdriver until the tabs are separated from the printer 12 Use one hand to push the spring loaded base dow
193. placeable parts a 87 Required toolS a 3 53 95 sas da ee a aa aa 87 Before performing service eee ees 88 Pre service procedures eee 88 Parts removal order 0 ccc ee eens 89 Removal and replacement 0 0 00 90 IMAGING QU y a aman ab oe hk weed boos bed OSG ee were ee ee NBA 90 Print carntridgeS PA 5 otek on dae pees ees ea AA 91 Jetdirect Card occ 91 Fuser cover and fuser 0 0 00 ccc eee 92 Right and left side covers ce ees 93 CONWOl panel aQ he uns haaa Prae xe eR IRE NES ES eee ed Na 95 OO SWIC sss paa sanear dams Ghee DAMA ANG Ba eS ELA 97 Interface cover aaa 98 Formatter cage eee eee 99 POMMAUCE 224 42 aaa Bom cg ete edd mala ote Sadie oof aes 101 FUSer motor 7402 aud wesu sen bea sos saad ytru ta akedi 103 Dc controller nananana ee ee ees 104 Optional tray 2 250 sheet tray 0 AA 106 Carousel motor J704 llli 108 Front lower cover eller 109 BACK COVER ing Seo Soe e Ge be Dee m 110 TOD COVEI o em wa ceded aes ei bag edhe sce de verde e cage 111 TOD GOOl coc eran AA KGG ne ane eee nue MED BANA E ce 113 Air duct and fan wara ares arid aoe ado seh are LG V AUR NA uE 28 029 0039 One aA 115 Laser scanner assembly n n annaa aaa ee eee 116 PION COVER aaah ANA Gh ee DENG Db deen ror ir reed Semen 118 Density sensor and top of page sensor 0000 e eee eee 119 E label reader for
194. placement C9706 90926 4 Unplug the E label reader connector callout 2 from the dc controller Examine the cable routing as you lift the E label reader from the printer Note lt lt TM aan 2zm Figure 69 Removing the E label reader 2 of 2 EN 5 Removal and replacement 121 Figure 70 Tray 1 multipurpose tray 1 Remove the following covers e right and left side covers see page 93 e front lower cover see page 109 Open tray 1 Press the multipurpose roller cover not shown inward toward the printer and then grasp the top edge to remove it Lift tray 1 slightly to align the notch callout 1 in the tray 1 cover callout 2 with the hinge pins of the tray 1 hinges callout 3 Push the left tray 1 hinge to the right while pulling the tray 1 cover to the left to carefully disengage the hinge pin from the tray 1 cover Disengage the right tray 1 hinge callout 4 from the tray 1 cover Close the tray 1 guide callout 5 open the tray 1 cover and then slide the tray 1 cover to the left to remove it from its pins Removing tray 1 1 of 2 122 Removal and replacement C9706 90926 8 Disengage the left and right hinges from the tray 1 guide and then slide both of the hinges off of their keyed holes callout 6 in the printer 9 Use needle nose pliers to unhook two springs callout 7 one at each side of the tray 1 guide and then remove the tray 1 guide Figure 71 Removing tray 1 2 of 2
195. port Disconnect the other devices and try to print again 6 Troubleshooting 163 Clearing jams Occasionally paper or other print media can become jammed during a print job Causes include the following e Input trays are loaded improperly or are overfilled Optional tray 2 or optional tray 3 is removed during a print job The top cover is opened during a print job Too many sheets have accumulated in an output area or blocked an output area The media being used does not meet HP specifications See the user guide for information about print media specifications e The environment in which the paper was stored is too humid or too dry See the user guide for information about print media specifications e Non HP supplies are installed in the printer Where to look for jams Jams can occur in these locations e Inside the printer See To clear jams from inside the printer on page 165 e In input areas See To clear jams from input areas on page 166 e In output areas See To clear jams from output areas on page 167 Find and remove the jam by using the instructions on the following pages If the location of the jam is not obvious look first inside the printer Loose toner might remain in the printer after a jam This problem should resolve itself after a few sheets have printed See Loose toner on page 187 164 Troubleshooting C9706 90926 EN To clear jams from inside the printer CAUTION J
196. printer is connected to a network the Networking tab Click the tab that you want to view 3 See the following sections for more information about each tab EN 2 Installation and operation 41 Information tab The Information tab contains the following pages e Device Status This page shows the printer status and the life remaining of HP supplies with O percent indicating that a supply is empty The page also shows the type and size of print media set for each tray To change the default settings click Change Settings e Configuration page This page shows the information found on the printer Configuration page e Supplies Status This page shows the life remaining for HP supplies with O percent indicating that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window To visit any website you must have Internet access e Event log This page shows a list of all printer events and errors e Usage page This page shows a summary of the number of pages the printer has printed grouped by size and type e Device Information This page shows the printer network name address and model information To change these entries click Device Information on the Settings tab Settings tab Use the Settings tab to configure the printer from your computer The Settings tab can be password protected If this printer is networked always c
197. quality paper intended for laser printers See the user guide for information about print media specifications Clean the inside of the printer Open the HP Color LaserJet 2500 Series Toolbox to use the cleaning page See To use a cleaning page on page 53 for details The fuser or imaging drum might be damaged If the problem is not resolved see If the problem is not resolved on page 190 Repetitive defects on the front Marks repeatedly appear on the printed side of the page at even intervals In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper For UNIX Linux and OS 2 this feature is available in the embedded Web server if the printer is connected to a network Clean the printer Open the HP Color LaserJet 2500 Series Toolbox to use the cleaning page See To use a cleaning page on page 53 for details Use the tools on the Troubleshooting tab of the HP Color LaserJet Toolbox to correct the problem The imaging drum might be defective Replace the imaging drum The fuser or imaging drum might be damaged One of the print cartridges might be defective Examine the print cartridges and replace as needed If the problem is not resolved see If the problem is not resolved on page 190 Repetitive defects on the back Marks repeatedly appear on the unprinted side of the page at even intervals Internal part
198. ration sensor PS711 66 68 registration roller assembly replacing 139 regulatory statements 25 removing parts 87 88 repetitive defects troubleshooting 187 189 221 replacement intervals supplies 46 replacing parts 87 88 resetting NVRAM 209 residual paper jam detection 68 restoring factory defaults 209 revision level 21 right side cover replacing 93 roller engaging clutch CL2 66 70 rollers engaging sensor 69 life expectancies 46 pickup replacing 47 primary charging 74 registration assembly replacing 139 testing 208 transfer 76 142 transfer belt cleaning 78 transfer plate replacing 141 tray 2 pickup replacing 153 tray 3 pickup replacing 156 rotary assembly diagrams and part numbers 244 rotary drive assembly diagrams and part numbers 250 replacing 128 Rotate Carousel button locating 32 using 33 204 ruler repetitive defect 221 S scan buffer errors 182 screwdrivers 87 screws replacing 87 286 Index secondary messages accessory 1 9 Attention with Ability to Continue 177 service 181 secondary transfer roller 76 sensors density replacing 119 diagrams 69 fuser wrap replacing 152 jam detection 68 paper top replacing 151 pickup and feed system 66 top of page replacing 119 tray 2and 3 67 waste toner replacing 127 separation pads life expectancies 46 printer replacing 47 tray 1 replacing 124 tray 2 or 3 replacing 51 separation stage image formation 77 serial number 21 service error messages 18
199. rinter 3 Rotate the cover upward to release four internal tabs callout 2 underneath the cover Ni f Figure 65 Removing the front cover Reinstall note Make sure that the tabs on each side of the cover click into place 118 Removal and replacement C9706 90926 Density sensor and top of page sensor 1 Remove the following covers e right and left side covers see page 93 e front cover see page 118 2 Press the tab callout 1 on the sensor cover to release the cover and then lift the cover up and away from the printer Figure 66 Removing the density sensor cover Unplug one connector callout 2 Remove the two screws callout 3 Lift the density sensor straight up to remove it from the printer Unplug one connector callout 4 from the top of page sensor Oo OG Bb Q Hemove one screw callout 5 and then lift the top of page sensor straight up and away from the printer Figure 67 Removing the density sensor EN 5 Removal and replacement 119 E label reader for imaging drum E labels 1 Remove the following covers and assemblies e right and left side covers see page 93 interface cover see page 98 e formatter cage see page 99 e front cover see page 118 2 Use the small flatolade screwdriver to lift two tabs one on each side of the E label reader housing 3 Slide the E label reader off of its rails Figure 68 Removing the E label reader 1 of 2 120 Removal and re
200. rom each other Note To reinstall the gear lower the vertical rack callout 6 to its lowest position and then align the gear with the vertical rack Figure 73 Removing the gear assembly 1 of 2 Note Routing of the clutch cable is different in more recent versions of the printer from the routing shown in figure 73 Examine the routing to make sure that it is reinstalled correctly EN 5 Removal and replacement 125 7 Remove eight screws callout 6 from the gear plate 8 Rotate the gear assembly away from the printer beginning with the front edge Note A grounding spring callout 7 hidden should remain attached to the printer chassis If it does not then either reattach it to the chassis or place it with the gear assembly to prevent misplacing it Figure 74 Removing the gear assembly 2 of 2 Reinstall note A grounding wire at the lower back corner of the gear assembly must be hooked around the chassis at reinstallation Callout 2 in figure 75 on page 127 shows the grounding wire Callout 3 in figure 75 shows the grounding spring attached to the chassis Align the following parts with the printer chassis e gear assembly shaft e grounding spring grounding wire 126 Removal and replacement C9706 90926 Waste toner sensor 1 Unroute the cable from several cable holders 2 Remove one screw callout 1 3 Lift the waste toner sensor away from the printer Note Callout 2 shows the grounding wire that must b
201. rotary drive assembly 3 0f3 130 Removing the top plate 1 of 2 ce eee 131 Removing the top DIGIC cuca Panton elle id doo ta rs care welt ar 132 Removing the top plate 3 of 3 0 eee 133 Removing the print cartridge carousel 1 of 5 134 Removing the print cartridge carousel 2 of 5 135 Removing the print cartridge carousel 3 of 5 136 Reinstalling the print cartridge carousel 0 20 cee ees 138 Removing the registration roller assembly o o ooooomoomoo 139 Removing the toner catch tray 2 0 eee 140 Removing the transfer roller plate o o oooooommmoommo o 141 Removing the transfer roller o o oooooooooooo ooo ooo oooss 142 Removing the feed drive Shaft o o oooooooooooornn noo 143 Removing the ECU pan 1 0f2 AA 144 Removing the ECU pan 2 0f2 oooooccocooonn ees 145 ECU COnnectionS 0 0 cc hrs 146 Removing the sub high voltage transformer PCA 147 Removing the high voltage transformer PCA 0000 eee ees 148 Removing the low voltage PCA 10f2 llle 149 Removing the low voltage PCA 2 of 2 0 ees 150 Removing the paper top sensor eee 151 Removing the fuser wrap SENSOr 2 eee 152 Removing the 250 sheet feeder pickup roller
202. rts will generate a message when the print cartridges are low However none of the networked printers will generate this message nor will directly connected printers that do not support Printer Status and Alerts To choose which status messages appear 1 Open Printer Status and Alerts in one of these ways Double click the Printer Status and Alerts tray icon which is near the clock in the Tray Manager e On the Start menu point to Programs point to Printer Status and Alerts and click Printer Status and Alerts Click the Options icon in the left pane In the For field select the printer driver for this printer or select All Printers Clear the options for the messages you do not want to appear and select the options for the messages you do want to appear 5 Under Status Check Rate select how frequently you want the software to update the printer status information that the software uses to generate the messages Status Check Rate might not be available if the printer administrator has restricted the rights to this function To view status messages and information On the left side of the window select the printer for which you want to see information Information provided includes status messages supplies status and printer capabilities You can also click the Job History clock icon at the top of the window to view a list of previous jobs sent to the printer from your computer 44 Installation and operation C9706 90926 E
203. s 181 replacing 101 C9706 90926 formatter cage replacing 99 fraud hotline 57 front cover replacing 118 front frame assembly diagrams and part numbers 232 front fuser detection sensor 69 front lower cover replacing 109 fuser control circuit 61 delivery sensor 69 diagram 72 diagrams and part numbers 248 errors 182 front detection sensor 69 heating element check 207 life expectancy 46 operations 78 replacing 92 roller testing 208 wrap sensor replacing 152 fuser motor diagrams 64 66 replacing 103 fusing delivery paper sensor PS1 66 68 G gear assembly replacing 125 gear train motor DCM701 67 Go light button accessory errors 179 Attention with Ability to Continue messages 177 locating 32 service error messages 181 status 34 175 gray background troubleshooting 186 guides 222 H half self test functional check 206 heating element check 207 high voltage power supply locating 61 71 replacing 148 troubleshooting 195 207 HP Color LaserJet 2500 Series Toolbox accessing 222 calibrating printer 54 cleaning page printing 53 supplies status checking 56 HP Customer Care Online 226 HP fraud hotline 57 HP Instant Support 43 HP Jetdirect print servers ElO errors 179 features 18 locating 31 models including 16 settings 42 HP Technical Training 226 HP UltraPrecise print cartridges See print cartridges HP Web Jetadmin 56 humidity specifications 19 EN image formation developing stage 75 engine control s
204. s T TCU TD ANNA at eae hada ee ee 273 Index C9706 90926 Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Figure 33 Figure 34 Figure 35 Figure 36 Figure 37 Figure 38 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Figure 51 Figure 52 Front and left side VieW 2 0 ee eee eee ees 22 Back dna right Side VIGW o ad stub hee GRAD ca rociar 22 Space required aaa 30 Interface PONS out doe Rees DAA NA RAS a DBA af dip do i ene ee s 31 Control panel lights and buttons llle 32 Standard and optional input Irays 00d HIGA GATA er ES pape dus 35 Printer output pathS israel oz 37 Toner specks and smearing eee ees 53 Loading the cleaning page in tray 1 aa 53 CrosS section ol the pHnter is naDL bed ee 652 G05 eke ebb S OS Ree hades 60 Engine control system includes the basic configuration of the printer 61 Poweron SEQUENCE 2 d puedes Oa cr abdo RE s bs o GA Ao AA GA 63 MOTOS and tas s e Bas sedeo Eon Mal ao dich Su m eR S PUN REO desir Ronde Rob eed 64
205. s a genuine HP supply See the user guide for information about the HP fraud hotline 6 Troubleshooting 211 harts iming c General t seiq uonesedes Bulxi4 seiq OV Buiueep g LI aayebau seiq oq Buiueejo g Ae ixny e nisod seiq Oq Bulueajo g LI Mexny 210 uoinjo buibebua 104 pL moqy NEN NEN D BENE sr ME IA II mE ir IS anyebBau serq 9G 4eJsuen Arepuooes LL aS es sd NENNEN Ea IA LI mE sd KE D IAN PO p ETT eAnisod seiq 9G 1ejsuej Arepuooss anyebBau serq 9G 1ejsuej Arewud pr wood 7 moay METTE GAnisod seiq 3q 1ejsue Areuug Ded Ded Kos pa kaa oreinoay 0 s 1noqy 0 9 moqy 0 9Inoqy Hai serq 9G Buidojanep fein y 0 9 moqy 0 9 moqy Emo seiq 94 buibieyo Arewud serq Dv buibieyo Areuug 7 moqy 6 7 moqy 0 9 moqy 0 9 moqy UONE O BSIMYO O Jojuno2 GOZINd 100w eBpuyueo Jauo UOHE OI asIM400 9 POZWd 100w buibebug C6 1S piouejis saddo s Arejol Buidoja nag Z 0 Inoqy 1 0 Inoqy L 6 Inoqy 804 N 2A 100w Aego Buidoje eq L inoqy Bae 119 yamjo vogensibay 2618 prouajos dn yoid Ae asodind an em 2M ae o gt gt gt gt gt gt 2 A 1020 ou UE LZZINA ue bBuyoo9 ee MA dO L jeubis snouoJyou s eonueA NNNM S Ci LH seyeoy Bux ULE a eB Ss se X8IS IM EE NNNM NN spuooes pupy NO Jamod nm hart WAIT period
206. s and part numbers 254 configuration page 210 cover diagrams and part numbers 252 cover replacing 154 default selection 35 error messages 175 jams clearing 166 loading media 39 locating 22 media specifications 20 media tray diagrams and part numbers 256 operations 67 PCA replacing 155 pickup roller replacing 153 replacing 106 right cover assembly diagrams and part numbers 257 separation pad replacing 46 51 space requirements 18 specifications 16 troubleshooting 197 tray 3 configuration page 210 cover replacing 158 covers diagrams and part numbers 258 default selection 35 error messages 175 feed drive assembly diagrams and part numbers 262 internal components diagrams and part numbers 260 jams clearing 166 loading media 40 media specifications 21 media tray diagrams and part numbers 264 motor replacing 159 operations 67 pickup roller replacing 156 separation pad replacing 46 51 space requirements 18 specifications 16 troubleshooting 197 Index 287 trays See also tray 1 tray 2 tray 3 configuration page 210 default selection 35 error messages 175 jams clearing 166 operations 67 replacing 106 122 space requirements 18 specifications 16 20 troubleshooting 197 troubleshooting accessory errors 179 basic steps 162 195 blank pages 199 color 191 control panel 162 curl 188 drum rotation check 206 engine test 205 error messages 194 fonts 201 203 gray background 186 half self test 206 heating ele
207. s might have toner on them The problem will likely correct itself after a few more pages Clean the printer Open the HP Color LaserJet 2500 Series Toolbox to use the cleaning page See To use a cleaning page on page 53 for details The fuser or imaging drum might be damaged If the problem is not resolved see If the problem is not resolved on page 190 Misformed characters If characters are improperly formed so that they produce hollow images the paper might be too slick for example photo glossy or coated paper Use a different paper such as high quality paper intended for laser printers See the user guide for information about print media specifications If characters are improperly formed so that they produce a wavy effect the laser scanner might need service Verify that the problem also occurs on the Configuration page If so replace the laser scanner If the problem is not resolved see If the problem is not resolved on page 190 6 Troubleshooting 187 Curl or wave e Turn over the stack of paper in the tray Also try rotating the paper 180 degrees in the input tray e Set the correct Type in the printer driver Heavier paper might take longer to print e Open the rear output door to print to the straight through paper path e Check the paper type and quality Both high temperature and humidity will cause paper curl Use a different paper such as high quality paper intended for laser printers See the user
208. ser ITB cleaning block imaging drum with ITB photosensitive drum Primary charging Toner cartridge roller Transfer Auxiliary cleaning transfer belt roller cleaning roller Dc controller High voltage transformer HVT VIDEO signal Print command o e _ _ Formatter Figure 23 Image formation system 72 Theory of operation E label Primary transfer roller Imaging drum 7 d 1 Dy x ae Secondary transfer roller C9706 90926 Image formation process Laser printing requires the interaction of several different technologies including electronics optics and electrophotographics to provide a printed page Each process functions independently and must be coordinated with the other printer processes Image formation consists of the following five processes Latent image formation Developing Image transfer Fusing a pb Cc N Transfer belt cleaning The five processes are divided into twelve steps which are shown in figure 24 and described in the following sections 1 Electrostatic latent image formation block 2 Laser beam exposure 1 Primary charging 2 Developing ene ene block 3 Auxiliary development drum 1 G2 Drum cleaning 4 Development AA AA Transfer belt HAHAA oe LIC A A AA A eg 5 Primary transfer 5 Transfer belt TO cleaning
209. server card installed the HP Jetdirect page listing the HP Jetdirect information prints as well 1 Printer Information This section contains basic information about the printer such as the product name printer name and page count Event Log This section contains information about printer errors Installed personalities and options This section contains information about optional items that might be installed such as DIMMs or an HP Jetdirect print server card Memory This section lists memory related information such as the total memory installed Paper Tray Information This section contains information about the trays such as whether optional trays are installed and the type and size of paper that might be set for each tray 210 Troubleshooting C9706 90926 EN Supplies Status page The Supplies Status page lists the remaining life of HP print cartridges and HP imaging drums It also lists the estimated number of pages that can be printed with the remaining supplies number of pages printed and other supplies information You can print a Supplies Status page at the printer control panel or from the embedded Web server To print at the printer press o and CANCEL JOB simultaneously The Configuration page also prints If you have an HP Jetdirect print server card install
210. sheet tray Dimensions Weight Capacity Letter 216 by 279 mm 8 5 by 11 Inches 60 to 105 g m 500 sheets of 75 g m AA 210 by 297 mm 16 to 28 Ib 20 Ib paper 8 3 by 11 7 inches 1 Optional tray 3 supports paper only 2 The printer supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes 3 Capacity can vary depending on media weight and thickness and environmental conditions Model and serial numbers The model number and serial number are listed on an identification label located underneath the top door The serial number contains information about the country of origin and the revision level manufacturing date production code and production number of the product The label also contains power rating and regulatory information EN 1 Product Information 21 Printer overview Front and left side view Control panel Top output bin Top cover Tray 1 Power switch Optional tray 2 2500 2500n and 2500tn Figure 1 Front and left side view Back and right side view Control panel Hear output door Interface ports see figure 4 on MINE a 31 3 Z Power connector L Figure 2 Back and right side view 22 Product Information C9706 90926 Warranty statements Hewlett Packard limited warranty statement HP
211. sitive bias is applied imparts a positive charge to the print media When the print media comes in contact with the transfer belt the toner is transferred to the print media When secondary transfer is complete a dc negative bias is applied to the secondary transfer roller to prevent toner on the transfer belt from adhering to the secondary transfer roller Transfer belt Secondary Paper transfer roller CA Dc bias 777 Step 5 secondary transfer Step 6 separation The elasticity of the print media causes its separation from the transfer belt A static charge eliminator aids separation by weakening any electrostatic adhesion Transfer belt Paper Static Secondary charge eliminator transfer roller Step 6 separation 4 Theory of operation 77 Fusing stage Step 7 fusing The dc negative bias applied to the fusing film strengthens the holding force of the toner on the print media and prevents the toner from scattering Fusing film Fusing heater Toner Paper Pressure roller Dc bias Figure 32 Step 7 fusing Step 8 roller charging auxiliary ITB cleaning roller During secondary transfer not all of the toner on the transfer belt is transferred to the print media Toner that remains on the belt is called residual toner The auxiliary transfer belt cleaning roller to which a dc positive bias is applied imparts a positive charge to the residual toner strengthening its hold o
212. t be ready The correct printer driver might not be selected An incorrect zone might be selected The PS driver might not be installed The printer might not be selected in the Chooser AppleTalk might be off Make sure that the cables are connected correctly the printer is on and the Ready light is on Make sure that the correct printer driver has been selected in the Chooser for example LaserWriter If the printer resides on a network that has multiple zones make sure that the correct zone is selected in the AppleTalk Zones box in the Chooser Verify that the PS driver is installed Print a Configuration page to make sure that the printer has been selected in the Chooser Simultaneously press Go and CANCEL JOB on the printer Check the AppleTalk name of the printer that appears on the Configuration page Make sure that AppleTalk is on The button next to Active is selected in the Chooser You might need to restart the computer to activate the change The printer driver does not automatically set up the selected printer even though you clicked Auto Setup in the Chooser Reinstall the printer software See the getting started guide Printing Errors A print job was not sent to the printer that you wanted Another printer with the same or similar name might have received your print job e Check the AppleTalk name of the printer that appears on the Configuration page e Make sure t
213. t cartridges are low or defective Print the Supplies Status page to check remaining life If you are using non HP print cartridges no messages appear on the printer control panel or in the embedded Web server e Clean the printer using a cleaning page Open the HP Color LaserJet 2500 Series Toolbox to use the cleaning page See To use a cleaning page on page 53 for details e Use the tools on the Troubleshooting tab of the HP Color LaserJet Toolbox to correct the problem e Inspect the imaging drum for toner dust oil or fingerprints e Check the jam access door e Ifthe problem is not resolved see If the problem is not resolved on page 190 Gray background The amount of background toner shading is unacceptable e Clean the density sensor and perform a calibration See Cleaning the engine on page 53 e Use adifferent paper with a lighter basis weight See the user guide for information about print media specifications e Check the printer environment Very dry low humidity conditions can increase the amount of background shading e Oneor more print cartridges are low If you are using non HP print cartridges no messages appear on the printer control panel or in the embedded Web server e The imaging drum might be low or empty Print the Supplies Status page to check remaining life Replace the imaging drum if it is low or empty e Ifthe problem is not resolved see If the problem is not resolved on page 190 Toner smear
214. t feeder cover 154 Removal and replacement C9706 90926 250 sheet feeder PCA 1 Press the small tab to release one connector callout 1 2 Unplug the other three connectors callout 2 3 Remove one screw callout 3 and lift the 250 sheet feeder PCA from the feeder N e Figure 102 Removing the 250 sheet feeder PCA EN 5 Removal and replacement 155 500 sheet feeder pickup roller Lift the printer off of the 500 sheet feeder Remove all paper from the 500 sheet feeder Press down the lift plate and pull the tray out of the feeder Turn the feeder so that it rests on its back side oa Bm c N Insert the flatblade screwdriver into the slot callout 1 on the right roller shaft cover and then pry the cover off of the feeder 6 Insert the flatblade screwdriver into the slot callout 2 on the left roller shaft cover and then pry the cover off of the feeder p ud Figure 103 Removing the 500 sheet feeder pickup roller 1 of 2 156 Removal and replacement C9706 90926 7 Use the flatblade screwdriver to disengage the white plastic lever callout 3 and then rotate the tab towards the front of the tray to release the roller 8 Lift up the pickup roller to remove it aL Figure 104 Removing the 500 sheet feeder pickup roller 2 of 2 EN 5 Removal and replacement 157 500 sheet feeder cover 1 Turn the 500 sheet feeder so that it rests on its feet 2 Use the flatblade screwdriver to pry up the cover
215. t of the tray grasp the jam from the outside of the printer and carefully pull it free Push the paper down to lock the metal lift plate into place tray 2 only and slide the tray back into the printer Open the top cover close it again and then press Go if the Go light is blinking If the Attention light is still blinking then another jam is present See To clear jams from inside the printer on page 165 and To clear jams from output areas on page 167 C9706 90926 EN To clear jams from output areas CAUTION Jams in these areas might result in loose toner on the page If you get toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 1 Complete one of these steps e lf the paper is not almost completely visible from the top output bin proceed to step 2 e Ifthe paper is almost completely visible pull it carefully out of the printer and proceed to the step 9 Open the rear output door If the leading edge of the paper is visible from the rear opening carefully pull the paper out 4 If the jam is too far into the printer to remove turn off the printer and disconnect the power cable CAUTION Always turn off the printer and disconnect the
216. te 3 of 3 11 Carefully lift the top plate off of the printer frame EN 5 Removal and replacement 133 Print cartridge carousel 1 Remove the following covers and assemblies right and left side covers see page 93 interface cover see page 98 formatter cage see page 99 back cover see page 110 top cover see page 111 air duct see page 115 rotary drive assembly see page 128 top plate see page 131 2 Remove two screws callout 1 from the back of the printer Figure 82 Removing the print cartridge carousel 1 of 5 Reinstall note Because the remainder of the print cartridge carousel removal procedures are performed from the left right and front of the printer it is easy to forget to replace the two screws at the back of the printer 134 Removal and replacement C9706 90926 3 Press the white plastic tab callout 2 at the left side of the printer to release the left swing shaft bushing and then rotate the bushing to a vertical position Figure 83 Removing the print cartridge carousel 2 of 5 4 On the right side of the printer perform the action described in step 3 on the black right swing shaft bushing CAUTION The right swing shaft bushing is thin and delicate and is easily broken Be very careful in rotating the bushing in either direction EN 5 Removal and replacement 135 Examine the positions of the left pressure shaft holder callout 3 the right pressure shaft holder callout 4
217. the embedded Web server to notify you by e mail when a print cartridge or the imaging drum is low If the printer is directly connected to a computer you can set Printer Status and Alerts to notify you when supplies are low To check status and order supplies at the control panel Do one of the following e Check the supplies status lights on the printer control panel These lights indicate when a print cartridge or the imaging drum is low or empty The lights also indicate when a non HP print cartridge is first installed See Understanding supplies status on page 33 to interpret the light patterns e Press GO and CANCEL JOB simultaneously A Supplies Status page and the Configuration page and possibly the HP Jetdirect page prints Check the supplies levels on the Supplies Status page See the HP Color LaserJet 2500 Series Printer User Guide for more information If the supplies levels are low you can order supplies through your local HP dealer by telephone or online See chapter 7 for part numbers See http www hp com go ljsupplies to order online 3 Maintenance 55 To check status and order supplies using the embedded Web server 1 Open the HP Color LaserJet 2500 Series Toolbox and then click the Information tab 2 Click Device Status on the left side of the window and then click Supplies Status to see more information such as part numbers 3 If the print cartridges are low or empty you can click Order Supplies in the Oth
218. the picture of the printer in the center of the page If more than one HP Color LaserJet 2500 printer is connected to the network you will be prompted to select one See Using the embedded Web server on page 41 e Information View printer status information This information comes from the embedded Web server e Settings View and change printer settings This information comes from the embedded Web server Documentation tab This section of the navigation bar contains links to these information sources e Install Notes Contains late breaking information about the printer In English only e Read Me Contains information discovered after other documentation such as the user guide was developed e User Guide PDF Contains the information about the printer usage warranty specifications and support that you are currently reading This PDF format can be printed by page chapter or the entire document and will be formatted as a traditional book e User Guide HTML Contains the information about the printer usage warranty specifications and support that you are currently reading This HTML format allows you to easily search for specific topics and jump between topics Viewable from Windows based computers only 222 Troubleshooting C9706 90926 EN Troubleshooting tab This section of the navigation bar contains links to the information pages of the printer Some of these pages are also available from other sources such
219. ther printer drivers For example if you are using the PCL 6 printer driver print from the PCL 5c or PS printer driver 6 Try printing from a different program If the page prints correctly the problem might be in the program from which you were printing 7 Restart the computer and the printer and try printing again If the problem is not resolved choose one of these options e Ifthe problem is affecting all printed pages see Solving image quality problems all print jobs on page 184 e lf the problem is affecting only pages that are printed in color see Solving image quality problems color print jobs on page 191 6 Troubleshooting 183 Solving image quality problems all print jobs The examples below depict letter size paper that has passed through the printer short edge first These examples illustrate problems that would affect all pages you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples AaBoGc AABOCC AaBbGc AadRbocc AaBbCc Acbe Cc AaBbCc AcBbCc AaBbCc AaBbCc Light print or fade Toner specks Dropouts Vertical lines AaBbCc AaBboc AQBe ec AaBbCc AaBhec AaBbCc AaBk CC AaBbCc AaBbCc AQBbCc AaBbCc Gray background Toner smear Loose toner Sd defects on the ront AZNaBpcc AGBP ANaBbcc ZNaBEDcc AZNaBbcc AGBP Repetitive defects on the Misformed characters Curl or wave Page skew ba
220. traight up to remove it from the printer 4 Unwind the cable from the cable harness and unplug the cable from the dc controller CAUTION Do not attempt to disconnect the paper top sensor cable from the paper top sensor Doing so can damage the cable Figure 98 Removing the paper top sensor EN 5 Removal and replacement 151 Fuser wrap sensor Remove the ECU pan see page 144 Remove the fuser wrap sensor roller see figure 90 on page 143 callout 6 Remove one screw callout 1 from the fuser wrap sensor bo O N Unwind the cable from the cable harness and unplug the cable from the dc controller i Figure 99 Removing the fuser wrap sensor 152 Removal and replacement C9706 90926 Figure 100 EN 250 sheet feeder pickup roller 1 Remove all paper from the 250 sheet feeder and then remove the 250 sheet feeder from the printer Press down the lift plate and pull the tray out of the feeder Turn the feeder upside down Use a flatblade screwdriver to disengage the white plastic lever and then rotate the lever towards the front of the feeder to release the roller 5 Lift the pickup roller up to remove it A a vm AS i Removing the 250 sheet feeder pickup roller 5 Removal and replacement 153 250 sheet feeder cover 1 Use a flatblade screwdriver to release two tabs callout 1 2 Lift the cover up and away from the 250 sheet feeder a p i Figure 101 Removing the 250 shee
221. tray 2 1 Pull optional tray 2 out of the printer and remove any paper 2 Move the side width guides to match the size of paper you are loading 3 Extend the rear of the tray until the arrow points to the size you are loading 4 Load the paper If this is special paper such as letterhead load it with the side to be printed facing down and the top edge toward the front of the tray Note If you are manually duplexing see the user guide for loading instructions 5 Make sure the stack of paper is flat in the tray at all four corners and keep it below the height tabs on the paper length guide in the rear of the tray Push down on the metal paper lift plate to lock it into place 6 Slide the tray back into the printer If you set the rear of the tray to one of the longer sizes the back of the tray will protrude from the back of the printer 2 Installation and operation 39 40 Installation and operation Loading optional tray 3 The optional tray 3 supports A4 and letter size paper Optional tray 3 supports only paper which includes average weight letterhead and prepunched paper For additional information about letterhead and prepunched paper see the user guide CAUTION Print special print media such as labels and transparencies from tray 1 only Printing special print media from optional tray 2 or optional tray 3 can Cause jams To load optional tray 3 1 Pull the tray out of the printer and remove any paper
222. unding plate roller tray 2 RB3 0161 000CN Roller pickup tray 2 RF5 4035 000CN Arm roller pressure tray 2 RH7 5341 000CN Solenoid SL9 tray 2 XD9 0136 000CN E ring tray 2 XA9 1263 000CN Screw TP M3x5 tray 2 7 Parts and diagrams 255 optional tray 2 Media tray optional tray 2 Media tray Figure 139 C9706 90926 256 Parts and diagrams Table 45 Media tray optional tray 2 Part number RG5 6914 000CN Description Media tray optional tray 2 Quantity 1 RB3 0109 000CN Cover media tray tray 2 RG5 6915 000CN Main body assembly tray 2 RB2 9960 000CN Separation pad tray 2 AJOJN RF5 4045 000CN Separation pad assembly tray 2 Right cover assembly optional tray 2 try Figure 140 Right cover assembly optional tray 2 Table 46 Right cover assembly optional tray 2 Part number RG5 6919 000CN Description Right cover assembly tray 2 Quantity RG5 6968 000CN Feed drive PCA tray 2 RH2 5519 000CN EN Connector tray 2 7 Parts and diagrams 257 Optional tray 3 Covers for optional tray 3 Covers for optional tray 3 Figure 141 C9706 90926 258 Parts and diagrams EN Table 47 Covers for optional tray 3 Part number C9699A Description Optional tray 3 RB3 0140 000CN Cover left tray 3 RB3 0141 000CN Cover right tray
223. user exit sensor if it does not move freely 174 Troubleshooting C9706 90926 Table 23 Printer Status light messages continued Message The Go green light is blinking D 0c Possible causes e The top cover has been opened and then closed e You pressed ROTATE CAROUSEL Solutions e Pressing GO returns the printer to the Ready state If you do not press 2 Go the printer automatically returns to the Ready state after approximately 10 seconds e Pressing ROTATE CAROUSEL brings another print cartridge to the top position The Attention light is blinking and the Go light is on The printer stops printing O o A manual feed job was sent to the printer and the printer is waiting for the special media 1 Load media into tray 1 If the printer does not begin printing after the pages have been reloaded press Go Or just press Go to try to print from another tray if another tray is installed The printer has finished printing the first side of a manual duplex job and the printer is waiting for the pages to be reloaded so it can print the second side 1 Reload the pages Someone is trying to print by Source tray and there is no paper in the selected tray 2 Ifthe printer does not begin printing after the pages have been reloaded press Go e Add paper to the selected tray to print from it Press Go to try to print from another tray The print i
224. ut trays are described in table 13 For more detailed information see Media specifications in chapter 1 CAUTION Load only paper in optional tray 2 or optional tray 3 Other types of print media such as labels or transparencies might jam if printed from optional tray 2 or optional tray 3 For information about loading input trays see Loading media on page 38 Table 13 Supported sizes and types of print media Supported media type Supported media size Tray 1 various types and weights of paper from 76 by 127 mm 3 by 5 inches multipurpose within the size and weight to a legal size sheet of 216 by 356 limitations mm 8 5 by 14 inches envelopes up to 10 from 60 to 177 g m 16 to 47 Ib labels transparencies NOTE HP LaserJet 2500 series printers do not print in color on transparencies custom sized print media or cardstock postcards from 60 to 105 g m 16 to 28 Ib A4 Optional tray 2 250 various types and weights of paper sheet within the size and weight limitations letterhead prepunched paper preprinted forms e o A5 e B5 ISO and JIS e letter e legal e executive e 8 5 by 13 inches Optional tray 3 500 various types and weights of paper from 60 to 105 g m 16 to 28 Ib sheet within the size and weight limitations A4 letter 36 Installation and operation C9706 90926 Printer output paths Figure 7 EN Top output bin Printed media is collecte
225. utomatic language switching The printer automatically determines and switches to the appropriate printer language such as PS 3 for the print job Interface connections Bidirectional enhanced capabilities port ECP type B parallel port IEEE 1284 compliant USB port A parallel cable and a USB cable cannot be connected at the same time If they are the USB disables itself EIO slot in the 2500L and 2500 models The 2500n and 2500tn models include the optional HP Jetdirect 615n print server card Networking The 2500L and 2500 models provide an ElO slot for an optional HP Jetdirect print server card for fast and easy connectivity The 2500n and 2500tn models include the HP Jetdirect 615n print server card All common network protocols such as Ethernet Token Ring and LocalTalk are available using HP Jetdirect print server cards Wireless networking 802 1 1b is available with the HP Jetdirect 615n print server card model J6058A Memory expansion The printer comes with 64 MB of memory and can be expanded to 320 MB by using the DIMM slots Energy savings The printer automatically conserves electricity by substantially reducing power consumption when you are not printing As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency ENERGY STAR is a U S registered service mark of the United States Environmental Protection Agency
226. vely humid or dry conditions Verify that the printer environment is within humidity specifications A print cartridge might be low on toner Check the printer control panel print a Supplies Status page or view the embedded Web server to see supplies status If you are using a non HP cartridge none of these sources will provide information about a low or empty print cartridge If a cartridge is low on toner replace the print cartridge Clean the sensors and perform a calibration See Cleaning the engine on page 53 C9706 90926 EN AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbcc AaBbCc Color prints inconsistently A color is printing inconsistently after you load a new print cartridge Another print cartridge might be low on toner Check the supplies status lights or embedded Web server to see if a print cartridge is low and replace it if necessary If you are using a non HP print cartridge it might be low or empty but you will receive no indication Print cartridges might be improperly installed Remove the print cartridge for the color that is printing inconsistently and reinstall it Your print media does not meet the specifications for this printer For example you are using coated glossy or photo paper Use a different paper such as a high quality paper intended for laser printers See the user guide for information about print media specifications Colors do not match The co
227. vers and assemblies e right and left side covers see page 93 interface cover see page 98 e formatter cage see page 99 optional tray 2 see page 106 ECU pan see page 144 e Sub high voltage transformer PCA see page 147 Release two cable holders callout 1 and then unplug two connectors callout 2 Remove two screws callout 3 Pinch six plastic pins callout 4 and then lift the high voltage transformer PCA off of the ECU pan Figure 95 Removing the high voltage transformer PCA 148 Removal and replacement C9706 90926 Low voltage PCA 1 Remove the following covers and assemblies right and left side covers see page 93 interface cover see page 98 formatter cage see page 99 optional tray 2 see page 106 ECU pan see page 144 Unplug four connectors callout 1 from the low voltage PCA Remove one screw callout 2 from the grounding wire Remove two screws callout 3 from the fuser connector holder and lift the holder off of the low voltage PCA m go i 2 A E Sau ed ET a TE A W IRON Figure 96 EN 5 Removal and replacement 149 5 Remove six screws callout 4 from the low voltage PCA and then lift the PCA off of the ECU pan Figure 97 Removing the low voltage PCA 2 of 2 150 Removal and replacement C9706 90926 Paper top sensor 1 Remove the ECU pan see page 118 2 Remove one screw callout 1 3 Lift the paper top sensor s
228. vice this product e 2 Phillips screwdriver with magnetic tip Small flatblade screwdriver Small needle nose pliers ESD mat Penlight A PoziDriv screwdriver will damage screw heads on the product Use a 2 Phillips screwdriver If you use a multispeed screwdriver use a torque limiter 5 Removal and replacement 87 Before performing service Pre service procedures Remove all media from the product N Place the product on an ESD mat If an ESD mat or an ESD protected workstation is not available discharge body static and ground the product chassis before servicing the product Remove the imaging drum see page 90 Remove the print cartridges see page 91 Unplug the power cord and the interface cable o 0c 0 Lift the printer off of optional tray 3 if installed 88 Removal and replacement C9706 90926 EN Parts removal order Use the following diagram to determine which parts must be removed before removing other parts Imaging drum print cartridges cables power and interface Jetdirect card Fuser cover and fuser Left side cover L Carousel motor Right side cover Control panel Interface cover L Formatter cage Jetdirect Card L Formatter Fuser motor Dc controller Left side cover Optional tray 2 Front lower cover L Tray 1 L Tray 1 separation pad assembly Back cover L Top cover Formatter cage L Gear assembly L Waste toner sensor Rotary drive assembly L Top plate L
229. w hp com C9706 90926
230. w works Finally try a new cable Disconnect the printer from the network or shared drivers and attach it directly to a computer with a parallel or USB cable Print a job that you know works In the Print or Printer Setup dialog box make sure that the HP Color LaserJet 2500 printer is selected as the printer and that the appropriate port is selected Print a page from the HP Color LaserJet 2500 Series Toolbox If the page prints then the problem is in the printer driver Uninstall and reinstall the printer driver Try printing a job from another program Check the operating system If you do not Know how to use the method below see the documentation that came with the computer Note This method works with Windows 98 NT 4 0 and 2000 and computers with these operating systems must be connected to a parallel cable Restart the computer When it beeps during startup press F5 and select Command Prompt Only At the C prompt on the computer type Dir gt LPT1 and then press ENTER This assumes that the printer is connected to LPT1 If the Go light comes on at the printer press Go to print and eject the page If the page prints correctly then the operating system is malfunctioning Font DIMM might be selected but the font DIMM might not be physically installed in the printer This issue only applies to printers with an Asian language font DIMM installed In the settings for this printer clear the Font DIMM chec
231. xpose the print cartridge or imaging drum to light for more than a few minutes e See table 5 Environmental specifications on page 19 for operating and storage temperature ranges e Store the supply in a horizontal position e Store the supply in a dark dry location away from heat and magnetic sources Replacing and recycling supplies To install a new HP print cartridge or imaging drum and recycle the used one follow the instructions included in the box that contains the new supply or see the HP Color LaserJet 2500 Series Printer Getting Started Guide See the HP Color LaserJet 2500 Series Printer User Guide for more information about recycling 56 Maintenance C9706 90926 CAUTION EN HP policy on non HP supplies Hewlett Packard Company cannot recommend the use of non HP supplies either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality Service or repairs required as a result of using a non HP supply will not be covered under the printer warranty When you insert a supply into the printer the printer will inform you if the supply is not a genuine HP supply If you insert a genuine HP supply that has reached the low state from another HP printer the printer identifies the supply as non HP Simply return the supply to the original printer to reactivate HP features and functionality Resetting the printer for non HP supplies When you install a non HP pri
232. y installed O 2 Make sure that you are using a supported DIMM See chapter 7 for ordering information 3 Move the DIMM to a different DIMM slot If the DIMM works in a different slot then DIMM slot 3 is malfunctioning 4 To continue printing remove the DIMM from DIMM slot 3 180 Troubleshooting C9706 90926 N e Service error secondary messages If the printer has a service error Attention light Ready light and Go light are on press and hold GO and CANCEL JOB simultaneously to see the secondary error message You can also view the embedded Web server which provides a text message that corresponds to the error and its secondary light pattern For more information about how to use and view the embedded Web server see page 41 Table 26 Service error secondary messages Message Error and recommended action 51 x Bad beam detect error The Attention Ready and Go lights remain on T 1 Press GO The page that contains the error will automatically be reprinted CI 2 Turn the printer off and then back on 3 Replace the laser scanner see page 116 e Q NO e 52 x Scanner error The Reagy light is on 1 Press GO The page that contains the error will automatically be reprinted 2 Turn the printer off and then back on 3 Turn the printer off and then reseat the laser scanner cable 4 Replace the laser scanner see page 116 gt 0 Ao Oo 55 x Engine communicatio
233. ystem 61 fusing stage 78 laser beam operations 74 primary charging stage 74 separation stage 77 stages 73 system components 72 testing 206 transfer stage 76 image quality color troubleshooting 191 specifications 17 troubleshooting 183 184 190 ImageRET 17 images repeated 189 imaging drum cleaning operations 81 E label 83 120 life expectancy 46 non HP supplies policy 57 operations 65 72 74 replacing 90 status light 32 33 170 status page printing 211 status checking 55 storing 56 testing 206 warranty 24 information pages printing 210 troubleshooting 162 Information tab embedded Web server 42 input trays See trays installing printer 30 Instant Support 43 interface cover replacing 98 interface ports cables 227 locating 22 Macintosh issues 203 specifications 31 troubleshooting 163 177 internal components diagrams and part numbers printer 234 tray 3 260 ITB cleaning operations 72 78 80 J jams causes of 164 detection operations 68 input clearing 166 internal clearing 165 locations 164 output clearing 167 Jetadmin HP Web 56 Jetdirect print servers ElO errors 179 features 18 locating 31 models including 16 settings 42 K Korean EMI statement 26 Index 283 L labels loading 38 output paths 37 tray specifications 20 languages printer included 18 troubleshooting 178 laser beam operations 74 laser safety statements 26 27 laser scanner engine control system 61 errors 181 operations
234. z 50 Hz 2 Hz Minimum 12 Amps 6 Amps recommended circuit capacity for typical product Average power Printing color 400 W Printing color 403 W consumption watts Printing monochrome 224 W Printing monochrome 217 W HP Color LaserJet Standby 30 W Standby 31 W 2500 series printers Off 0 W Off 0 W CAUTION Power requirements are based on the region where the printer is sold Do not convert operating voltages This will damage the printer and void the product warranty Table 5 Environmental specifications Category Operating Storage Temperature 15 to 32 5 C 20 to 40 C printer and print 59 to 90 5 F 4 to 104 F cartridge Relative humidity 10 to 80 95 or less Table 6 Acoustic emissions bystander position Sound power Bystander position Category declared Per ISO 9296 declared Per ISO 9296 Printing 16 ppm Lwag 6 6 bels A Loam 51 dB A Standby not audible not audible Note Acoustic emissions values are subject to change See htip www hp com support cl 2500 for current information EN 1 Product Information 19 Media specifications This section contains information about the sizes weights and capacities of media that each tray supports Table 7 Tray 1 specifications 1 Weight or thickness Capacity Tray 1 Dimensions Paper Minimum Weight 76 by 127 mm 60 to 177 g m 8 by 5 inches 16 to 47 Ib Maximum 216 by 356 mm

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