iP4700 / iP4760 SIMPLIFIED SERVICE MANUAL
Contents
1. remove foreign material confirm the ink tank conditions or re set the ink tanks properly 2 Part replacement Purge drive system unit ASF unit Carriage unit 8 24 Cycles of Error ms Conditions Check points items Power LEDs 23 times Valve cam 6C10 The valve cam sensor was 1 Foreign material or paper debris sensor error faulty at power on or when around the purge drive system unit purging was attempted remove foreign material 2 Cable connection 3 Part replacement Purge drive system unit Logic board Note Before replacement of the logic board ass y check the ink absorber counter value by service test print or EEPROM information print If the counter value is 7 or more also replace the ink absorber kit when replacing the logic board ass y If the counter value is less than 7 register the current ink absorber counter value to the replaced new logic board instead 9 24 2 ADJUSTMENT SETTINGS 2 1 Service Mode lt Service mode operation procedures gt Use the Service Tool on the connected computer 1 Start the printer in the service mode i With the printer power turned off while pressing the Resume Cancel button press and hold the Power button DO NOT release the buttons ii When the Power LED lights in green while holding the Power button release the Resume Cancel button DO NOT release the Power button iii While hold2. 3 Set Ink Absorber Counter 09 Absorber Main Counter Value 0 Set Wetting Liquid Counter Counter Value 0 Set 10 24 No Name Function Remarks Test Print Service test print Paper 2 sheets will feed from the rear tray Service test print items Model name ROM version USB serial number EEPROM information Process inspection information Barcode model name destination printer serial number Ink system function check result CD DVD sensor check result printed the second sheet EEPROM EEPROM information print The dialog box opens to select the paper source Select Rear tray or Cassette and click OK EEPROM information print items Model name ROM version Ink absorber counter value ink amount in the ink absorber Print information Error information etc CD R CD R check pattern print For refurbishment use Not used in servicing LF EJECT LF Eject correction pattern print Perform LF Eject correction only when streaks or uneven printing occurs after the repair See LF Eject correction below for details Nozzle Check Nozzle check pattern print The dialog box opens to select the paper source Select Rear tray or Cassette and click OK 6 Integration Successive print of 1 Paper will feed from the rear tray service test pattern
3. 2 EEPROM information and 5 nozzle check pattern 7 Left Margin Left margin pattern print Not used Deep Cleaning Print head deep cleaning Cleaning of both Black and Color at the same time Main Main ink absorber counter Set a sheet of A4 or Letter sized plain paper After resetting the ink absorber counter is reset the counter value is printed automatically Platen Platen ink absorber Not used counter resetting 11 24 No Name Function Remarks 10 EEPROM Clear EEPROM initialization The following items are NOT initialized and the shipment arrival flag is not on USB serial number Destination settings Record of ink absorber counter resetting and setting Record of repair at the production site CD DVD print position correction value LF Eject correction values Left margin correction value Production site E MIP correction value and enabling of it Endurance correction value and enabling of it Record of disabling the function to detect the remaining ink amount Ink absorber counter value ink amount in the ink absorber Panel Check Button and LCD test Not used Set Destination Destination settings Select the destination and click Set ASA AUS BRA CHN CND EUR JPN KOR LTN TWN USA 13 CD R Correction CD DVD print position correction X and Y direction Also for printing of the CD DVD check pattern
4. automatically locked in place See Caution b below Caution If the print head is removed from the printer and left alone by itself ink the pigment based black ink in particular is likely to dry For this reason keep the print head installed in the printer even during transportation b Securely lock the carriage in the home position to prevent the carriage from moving and applying stress to the carriage flexible cable or causing ink leakage during transportation Note Ifthe print head must be removed from the printer and transported alone attach the protective cap used when the packing was opened to the print head to protect the print head face from damage due to shocks 24 24
5. board Paper feed motor 4 times Purge cam sensor error 5C00 An error occurred in the purge unit 1 Foreign material or paper debris around the purge drive system unit remove foreign material 2 Cable connection 3 Part replacement Purge drive system unit Logic board 5 times ASF cam sensor error 5700 An error occurred in the ASF cam sensor 1 Cable connection 2 Part replacement ASF unit PE sensor board unit Logic board 6 times Internal temperature error 5400 The internal temperature is not normal 1 Cable connection 2 Part replacement Carriage unit Logic board Print head 6 24 Cycles of inki lution aad Error Gonatons Check points items Power LEDs 7 times Ink absorber full 5 00 The ink absorber is 1 Ink absorber condition 5B01 supposed to be full 2 Part replacement Ink absorber kit Error codes 3 Ink absorber counter value in the 5B00 Main ink absorber is EEPROM full overseas reset the ink absorber counter 5B01 Main ink absorber is full Japan 8 times Print head 5200 The print head temperature 1 Print head condition temperature rise exceeded the specified 2 Head contact pin condition of the error value carriage unit 3 Cable connection 4 Part replacement Print head Logic board Carriage unit 9 times EEPROM error 6800 A problem occurred in 1 Par
6. cover and pressing the claw downward slide the main case cover toward the front side of the printer gt 16 24 4 Remove the side cover L 5 Remove the side cover R 17 24 6 Remove the front door unit lt While slightly warping the center of the paper output tray downward release the left and right bosses gt 7 18 24 19 24 2 Notes on Service Part Replacement and Disassembling Reassembling Service part Notes on replacement Adjustment settings Operation check Logic board ass y Absorber kit Before removal of the logic board ass y remove the power cord and allow for approx 1 minute for discharge of capacitor s accumulated charges to prevent damages to the logic board ass y Before replacement check the ink absorber counter value by service test print or EEPROM information print After replacement 1 Initialize the EEPROM 2 Set the ink absorber counter value 3 Set the destination in the EEPROM 4 Correct the CD DVD and automatic print head alignment sensors 5 Check the ink system function 6 Perform LF Eject correction only when streaks or uneven printing occurs Perform 1 to 6 in the service mode 7 Perform print head alignment in the user mode After replacement 1 Reset the ink absorber counter EEPROM information print Service test print Printing via USB connection Direct printin
7. in refurbishment operation The reference center in the X direction and in the Y direction can be adjusted respectively Adjustable range between 1 0 mm to 1 0 mm in 0 1 mm increment 14 LF EJECT LF Eject correction value Set the correction value according to the result of Correction setting 4 LF Eject correction pattern print See LF Eject correction below for details 15 Left Margin Correction Left margin correction Not used value setting Ink Absorber Counter Ink absorber counter setting See Ink absorber counter setting below Wetting Liquid Counter Wetting liquid counter setting Not used lt LF Eject correction gt After replacement of the feed roller platen unit LF Eject encoder encoder film or logic board repair servicing or in refurbishment operation perform the adjustment to maintain the optimal print image quality 1 Print the LF Eject correction pattern Click LF EJECT of the Service Tool on the connected computer select the paper source and the paper type and print the pattern 5 sheets of paper will be used for the pattern printing Paper source Media type Canon Extra STEINBEIS 12 24 Select either Rear tray or Cassette Select one from HR 101 GF 500 Office Planner HP Bright White and 2 When printing is finished the printer returns to be ready for selection of another function 3 In the printout determine th
8. will wear out in this cleaning it is recommended that you perform this only when necessary Bottom plate cleaning Perform from the printer driver Maintenance tab or see Standalone printer operation below Cleaning of the platen ribs when the back side of paper gets smeared Fold a sheet of plain paper 4 or Letter in half crosswise then unfold and set it in the rear tray with the folded ridge facing down No paper feeding from the cassette lt Standalone printer operation gt 1 Turn on the printer in the user mode 2 Press and hold the Resume Cancel button until the Power LED blinks in green the specified number of times listed in the table below and release it The operation starts Power LED blinking in Operation Remarks green 1 time Manual print head cleaning 2 times Nozzle check pattern printing Set a sheet of plain paper 4 or Letter in the cassette 15 24 Power LED blinking in Operation Remarks green 5 times Bottom plate cleaning 2 3 Special Notes on Assembling 1 External housing removal 1 Remove the cassette 2 Remove the paper support unit and the access cover lt While pushing the both sides of the paper support so that the center will warp slightly release the left and right bosses gt 3 Remove the main case covers L and R lt While inserting a flat blade screwdriver etc through into a space under the main case
9. 1 4700 iP4760 SIMPLIFIED SERVICE MANUAL 1 LIST OF ERROR DISPLAY 2 ADJUSTMENT SETTINGS QY8 13CM 000 Rev 00 July 22 2009 Canon Inc 1 24 1 LIST OF ERROR DISPLAY 1 1 Operator Call Errors Alarm LED Lit In Orange Errors and warnings are displayed by the following ways Operator call errors are indicated by the Alarm LED lit in orange and messages are displayed on the printer driver Status Monitor Error codes the latest 10 error codes at the maximum are printed in the operator call service call error record area in EEPROM information print Buttons valid when an operator call error occurs Power button To turn the printer off and on again Resume Cancel button To cancel the job at error occurrence and to clear the error LED Error Blinking in Error Solution Remarks orange pode 2 times No paper in the rear tray 1000 Confirm that the rear tray is selected as the paper source Set the paper in the rear tray and press the Resume Cancel button No CD DVD tray 1001 Set the CD DVD tray and press the Resume Cancel button No CD or DVD 1002 Seta CD or DVD in the CD DVD tray and inset the CD DVD tray in the proper position Then press the Resume Cancel No paper in the cassette 1003 Confirm that the cassette is selected as the paper source Set the paper in the cassette and press the Resume Cancel button 3 times Paper jam 1300 Remove the
10. Service test print Purge drive system unit After replacement 1 Confirm the purging operation and the printer operation Service test print Carriage rail and main chassis Idler pulley parallel pin Easy Scroll Wheel base APP code wheel gear shaft At replacement 1 Apply grease to the sliding portions Service test print Timing slit strip film Upon contact with the film wipe the film with After replacement 1 Perform print head EEPROM information print Service test print Timing slit disk ethanol alignment in the user mode feed film Confirm no grease is on 2 Perform LF Eject Timing slit disk the film Wipe off any correction in the service eject film grease thoroughly with mode only when streaks or ethanol uneven printing occurs Do not bend the film Print head After replacement Service test print 1 Perform print head alignment in the user mode 1 General notes Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly Do not drop the ferrite core which may cause damage Protect electrical parts from damage due to static electricity Before removing a unit after removing the power cord allow the printer to sit for approx 1 minute for capacitor discharging to protect the logic board ass y from damages Do not touch the timing slit strip film timing slit disk fe
11. alue replace the ink absorber ink absorber kit When the ink absorber is replaced reset the applicable ink absorber counter to 0 22 24 2 4 Grease application Number of No Where to apply grease Drawing Grease Grease drops x oil No amount mg ications Mee Me 1 Flo KG107A 270 to 330 oe carriage unit slides a camera e 2 FloilKG107A 181036 1x2 carriage unit slides Cange 1 eee Where 3 FloilKG107A 36010 440 ts carriage unit slides We ere 4 Flo KG107A 36010 440 carriage unit slides Wee 5 Floil KG107A 230 to 290 carriage unit slides The pin surface which 6 Parallel pin contacts the idler pulley 6 Floil KG107A 9to 18 1x1 hole APP code wheel gear pade wheel partion thesia 7 9 to 18 1 1 gear shaft surface 1 drop 9 to18 mg 23 24 2 5 Notes on Transportation This section describes the procedures for transporting the printer for returning after repair etc 1 Inthe service mode press the Power button to finish the mode and confirm that the paper lifting plate of the rear tray is raised 2 Keep the print head and ink tanks installed in the carriage See Caution a below 3 Turn off the printer to securely lock the carriage in the home position When the printer is turned off the carriage is
12. e Pattern No in which streaks or lines are the least noticeable for the LF check pattern and the Eject check pattern respectively LF Pattern No 0 to 4 Eject Pattern No 0 to 4 HETIL Ie 4 4 4 4 4 4 4 4 4 4 4 4 In the LF EJECT Correction section of the Service Tool select the Pattern No from 0 to 4 determined in step 3 for LF and EJECT respectively and click Set 5 The selected LF and Eject correction values are written to the EEPROM making the E MIP correction value which was set at shipment from the production site invalid Note At the production site the E MIP correction which is equivalent to the LF Eject correction is performed using the special tool and the E MIP correction value is written to the EEPROM as the valid data When LF Eject correction is performed the LF Eject correction values become valid instead of the E MIP correction value thus in the initial EEPROM information print LF and EJ are printed but the selected values are printed after the LF Eject correction lt Ink absorber counter setting gt Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing 1 Before replacement of the logic board check the ink absorber counter value in EEPROM information print 2 After replacement of the logic board the ink absorber counter value should be set in the service mode using the Service Too
13. ed film and timing slit disk eject film No grease or abrasion is allowed Protect the units from soiled with ink Protect the housing from scratches For the the iP4700 iP4760 automatic print head alignment use Matte Photo Paper MP 101 to ensure alignment accuracy Exercise caution with the screws as follows i The screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit DO NOT loosen them in other cases ii Before loosening the 3 screws that fix the carriage rail to the main chassis mark the screw positions so that the carriage rail will be re attached to the main chassis in its original position 21 24 3 Paper feed motor adjustment 1 When attaching the motor fasten the screws so that the belt is properly stretched in the direction indicated by the blue arrow in the photo below 2 After replacement be sure to perform the service test print and confirm that no strange noise or faulty print operation due to dislocation of the belt or gear or out of phase motor etc occurs Caution The screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit DO NOT loosen them in other cases 4 Ink absorber counter setting Before replacement of the logic board check the ink absorber counter value and register it to the replaced new logic board The value can be set in 10 increments In addition according to the ink absorber counter v
14. g from a digital camera PictBridge Ink absorber counter volume print After the ink absorber counter is reset the counter value is printed automatically Carriage unit At replacement 1 Before removal of the carriage rail mark the carriage rail position 2 Apply grease to the sliding portions of the carriage rail See 2 2 Adjustment Settings 2 Grease application 3 Check the ink system function 4 Perform print head alignment in the user mode Service test print Confirm CD DVD and automatic print head alignment sensor correction and ink system function Switch system unit Paper feed motor The red screws securing the paper feed motor are allowed to be loosened only for paper feed motor replacement DO NOT loosen them in any other cases At replacement 1 Adjust the paper feed motor EEPROM information print Service test print Platen unit After replacement 1 Perform LF Eject correction in the service mode only when streaks or uneven printing occurs EEPROM information print Service test print 20 24 Service part Notes on replacement Adjustment settings Operation check Spur unit DO NOT contact the spur edges After replacement 1 Check the ink system function 2 Perform LF Eject correction in the service mode only when streaks or uneven printing occurs EEPROM information print
15. ing the Power button press the Resume Cancel button 2 times and then release both the Power and Resume Cancel buttons Each time the Resume Cancel button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green starting with Alarm LED iv When the Power LED lights in green the printer is ready for the service mode operation 2 Start the Service Tool on the connected computer i When a button is clicked the Service Tool dialog box that function is performed During operation of the selected function all the Service Tool buttons are dimmed and inactive ii When the operation is completed A function was finished is displayed and another function can be selected iii If anon supported function is selected Error is displayed Click OK in the error message dialog box to exit the error lt Service Tool Functions gt V 1 05 on Service Tool USB Port USB006 JE Print Test Print EEPROM Nozzle oat Integration CD R LF EJEG Left Margin m Cleaning H 7 Clear Ink Counter f Operation 0 i Deep Cleaning Main Platen e EEPROM Clear Panel Check m Set Destination Region JPN v Set CD R Correction ff 1 0 Ad YS 10 Set LF EJECT Correction LF EJECT Se Left Margin Correction Paper Source RearTray back side of pap Correction Value
16. int head alignment 2500 Press the Resume Cancel button to clear the error then perform the automatic print head again In the iP4700 iP4760 use Matte Photo Paper MP 101 13 times The remaining ink amount unknown 1683 Replace the applicable ink tank with a new one Printing with a once empty ink tank can damage the printer To continue printing without replacing the ink tank s press the Resume Cancel button for 5 sec or longer to disable the function to detect the remaining ink amount After the operation it is recorded in the printer EEPROM that the function to detect the remaining ink amount was disabled The ink tank installed is judged to have once been empty 14 times Ink tank not recognized 1684 A non supported ink tank an ink tank that is sold in a different region from where the printer was purchased is installed the ink tank LED is turned off Install the supported ink tanks 15 times Ink tank not recognized 1682 A hardware error occurred in an ink tank the ink tank LED is turned off Replace the ink tank s 4 24 Error Blinking in Error Solution Remarks orange 16 times No ink no raw ink 1688 Replace the empty ink tank s and close the scanning unit cover Printing with an empty ink tank can damage the printer To continue printing without replacing the ink tank s press the Resume Cancel button f
17. jammed paper and Paper jam in the rear 1303 the Resume Cancel button guide Paper jam inthe under 1304 guide The front door is closed 1250 Open the front door The error is detected at the start of printing or during printing 4 times Ink may have run out 1600 Replace the applicable ink tank When the error is and close the cover cleared by pressing the Resume Cancel button ink may run out during printing Ink tank not installed 1660 the applicable ink tank s properly and confirm that the LED s of all the ink tanks light in red 2 24 LED Error Blinking in Error Solution Remarks orange code 5 times Print head not installed 1401 Install the print head properly or not properly installed Faulty print head ID Re set the print head If the error Print head temperature 1403 lis not cleared the print head may sensor error be defective Replace the print Faulty EEPROM data of 1405 head the print head 6 times Inner cover error 1841 Close the inner cover and press 18462 Ithe Resume Cancel button 1851 1856 1850 Open the inner cover place the 1855 CD R tray and press Resume Cancel Time out in CD DVD 1830 A prescribed period of time 12 print operation minutes has elapsed without any printing since printing was attempted Press the Resume Cancel button to clear the error 7 times M
18. l In the Ink Absorber Counter section of the Service Tool select Main from the Absorber pull down menu From the Counter Value pull down menu select the value in 10 increments which is the closest to the actual counter value confirmed before replacement of the logic board and click Set 3 Print EEPROM information to confirm that the value is properly set to the EEPROM lt CD DVD print position correction gt Set the CD DVD print position value to new EEPROM after the logic board is replaced in servicing Note For solution of user complaints this function can be used however use of the application software is recommended to adjust the CD DVD print position 13 24 1 Before replacement of the logic board check the CD DVD print position value in EEPROM information print 2 After replacement of the logic board set the print position value in CD R Correction of the Service Tool 3 If EEPROM information is not available before replacement of the logic board due to logic board failure etc click CD R in the Service Tool to print the CD R check pattern and confirm that the intersection of the axes Y and X is at the center of the CD DVD 14 24 2 2 User Mode Function Procedures Remarks Nozzle check pattern printing Perform from the printer driver Maintenance tab or see Standalone printer operation below Set a sheet of plain paper A4 or Letter in the cassette or the rear tra
19. of ink was during paper feeding from absorbed in the paper the cassette or the paper remove the jammed paper and absorbing a large amount foreign material of ink jammed in the PF 2 Foreign material or paper debris in the rear guide cassette or in the PF rear guide remove foreign material 3 Part replacement PF pick up unit Logic board 15 times USB Host VBUS 9000 The USB Host VBUS is 1 Part replacement overcurrent overloaded Logic board 16 times Pump roller 5C20 The pump roller position 1 Cable connection sensor error cannot be detected 2 Part replacement Purge drive system unit 17 times Paper eject 6010 Paper eject encoder error 1 Smearing or scratches on the LF EJ encoder error slit film clean the LF slit film 2 Foreign material or paper debris in the paper path remove foreign material 3 Cable connection 4 Part replacement LF EJ slit film LF EJ timing sensor unit Platen unit Logic board Paper feed motor 19 times Ink tank position 6502 None of the ink tank 1 Ink tank position sensor error position is detected confirm the ink tank position 2 Re set or replacement of ink tanks 3 Cable connection 4 Part replacement Spur unit Logic board 20 times Other errors 6500 unidentified error 1 Part replacement occurred Logic board 21 times Drive switch C000 Drive was not switched 1 Foreign material or paper debris in the error properly drive switch area
20. or 5 sec or longer to disable the function to detect the remaining ink amount After the operation it is recorded in the printer that the function to detect the remaining ink amount was disabled 19 times Non supported hub 2002 Remove the applicable USB hub from the PictBridge USB connector 1 Only for models supporting CD DVD printing 2 Only for models not supporting CD DVD printing 5 24 1 2 Service Call Errors by Cyclic Blinking of Alarm and Power LEDs Cycles of blinking of Alarm and Power LEDs Error Error code Conditions Solution Check points and replacement items 2 times Carriage error 5100 An error occurred in the carriage encoder signal 1 Smearing or scratches on the carriage slit film clean the timing slit film 2 Foreign material or paper debris that obstructs the carriage movement remove foreign material 3 Ink tank conditions re set the ink tanks 4 Cable connection 5 Part replacement Timing slit disk film Carriage unit Logic board Carriage motor 3 times Line feed error 6000 An error occurred in the LF encoder signal 1 Smearing or scratches on the LF EJ slit film clean the LF slit film 2 Foreign material or paper debris in the LF drive remove foreign material 3 Cable connection 4 Part replacement LF EJ slit film LF EJ timing sensor unit Paper feed roller unit Logic
21. t replacement 6801 reading from or writing to Logic board the EEPROM 10 times VH monitor error B200 The print head voltage is 1 Head contact pin condition of the abnormal carriage unit 2 Cable connection especially the carriage FFC 3 Part replacement Print head and logic board Replace them at the same time Power supply unit Carriage unit 11 times Carriage lift 5110 The carriage did not move 1 Foreign material or paper debris that mechanism up or down properly obstructs the carriage movement error remove foreign material 2 Part replacement Switch system unit Carriage unit 12 times APP position 6A80 error occurred in the 1 Foreign material or paper debris error APP motor around the purge drive system unit 14 times APP sensor 6A90 error occurred during remove foreign material and error paper feeding or paper confirm that the ink absorber right ejection beneath the purge drive system unit stays in place and does not contact the unit 2 Foreign material or paper debris around the ASF unit remove foreign material 3 Cable connection 4 Part replacement Purge drive system unit Logic board 7 24 Cycles of inki lution aad Errar Gonaiens Check points items Power LEDs Paper feed cam 6B10 An error occurred in the 1 Jammed paper in the PF rear guide sensor error paper feed cam sensor when a large amount
22. ultiple ink tanks of the 1487 Replace the wrong ink tank s same color installed with the correct one s Ink tank in a wrong 1680 Install the ink tank s the correct position position 8 times Warning The ink 1700 Replace the ink absorber and The error The ink absorber becomes 1701 reset its counter See 2 2 absorber becomes almost full Adjustment Settings 4 Service jalmost full service mode call may occur soon Pressing the Resume Cancel button will exit the error and enable printing without replacing the ink absorber However when the ink absorber becomes full no further printing can be performed unless the applicable ink absorber is replaced 9 times The connected digital 2001 Remove the cable between the camera or digital video camera does not support Camera Direct Printing camera and the printer 3 24 LED Blinking in Error Error Solution Remarks code orange ee 10 times Automatic duplex printing cannot be performed 1310 The paper length is not supported for duplex printing Press the Resume Cancel button to eject the paper being used at error occurrence Data which was to be printed on the back side of paper at error occurrence is skipped not printed Data which was to be printed on the back side of paper at error occurrence is not printed 11 times Failed in automatic pr
23. y if selected Print head manual cleaning Perform from the printer driver Maintenance tab Cleaning of both Black and Color Cleaning Black or Color separately Unclogging of the print head nozzles and maintenance to keep the print head conditions good If there is a missing portion or white streaks in the nozzle check pattern printout perform this cleaning Print head deep cleaning Perform from the printer driver Maintenance tab If print head cleaning is not effective perform this cleaning Since the deep cleaning consumes more ink than regular cleaning it is recommended to perform deep cleaning only when necessary Automatic print head alignment Perform from the printer driver Maintenance tab Set 1 sheet of A4 Matte Photo Paper MP 101 in the rear tray If automatic alignment is not effective perform manual print head alignment Manual print head alignment Print head alignment value printing Perform from the printer driver Maintenance tab Perform from the printer driver Maintenance tab Set 3 sheets of plain paper A4 or Letter in the cassette or the rear tray if selected Confirmation of the current print head alignment values Paper feed roller cleaning Perform from the printer driver Maintenance tab The paper feed rollers of the selected paper source the rear tray or the cassette rotate while being pushed to the paper lifting plate Since the rollers
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