Phaser 840 Color Printer User Guide
Contents
1. 9102 15 Solution If the media has partially exited the printer at the exit slot follow these steps Otherwise refer to the solution on page 20 1 Using both hands remove the jammed media 2 Remove the entire sheet of paper any pieces of paper left in the printer may cause more jams Media Jams Prevention Clean the exit rollers m Use a pre soaked alcohol cloth to clean the exit rollers Use the blue thumbwheel to turn the rollers m Use a dry swab to wipe oil and ink from the blue exit fingers 9102 32 Use isopropyl alcohol that is at least 90 pure alcohol that has additives can damage the printer For complete cleaning instructions refer to the online topic Cleaning the printer on the printer s CD ROM or web site 19 Media Jam Open exit cover to clear Solution 1 2 3 Open the exit cover Using both hands remove the jammed media Remove the entire sheet of paper any pieces of paper left in the printer may cause more jams Media Jams Media Jam Open front cover to clear 9102 17 Solution 1 2 Open the front cover Using both hands remove the jammed media If there is any resistance to removing the jammed media turn the blue thumbwheel to help feed the paper Remove the entire sheet of paper any pieces of paper left in the printer may cause more jams 20 Prevention Clean the feed rollers m Use apre soaked alcohol cloth to clean rollers in2. soaked alcohol cloth to clean rollers in rows 1 2 and 3 Use the blue thumbwheel to turn the rollers in rows 1 and 3 26 Hints for Moving the Printer All moves Follow these guidelines when moving the printer within the office and preparing it for shipment 1 The printer must be cool before moving it otherwise ink spills may damage the printer Use this method m Turn off the printer Before the front panel goes blank you have only 4 seconds select Shut Down For Moving Printer m The printer takes about 15 minutes to cool during that time the front panel reports its progress When the cool down is complete the front panel goes blank It is now safe to move the printer Removing the upper media tray provides a place for your hands when lifting the printer Always move the printer separately from its High Capacity Paper Tray Assembly 36 kg t 79 Ib 9102 46 Preparing the printer for shipment m Always repack the printer properly to ensure its safe shipment refer to the online instructions Repacking the Printer on the printers CD ROM or web site m Always remove the maintenance drawer A before shipment to avoid damage to the printer Place the drawer in a plastic bag for storage 9102 48 personal injury allow the printer to cool and A Parts of the printer may be hot to avoid use caution when handling it 27 Moving the Printer Getting More Information Your printer CD ROM contains a
3. Manual Feed Paper Automatic Duplex Printing A When the printer operates in automatic duplex mode the paper partially exits before printing the second side To avoid paper jams do not touch the paper before it completely exits the printer 15 Consumables Adding Ink Phaser ColorStix ink will not fit this printer and will damage it if used Keep ink in its packaging until you are ready to use it A Use only Phaser 840 printer ColorStix ink other 1 Open the top cover A color coded label inside the top cover corresponds to the color of each ink loading bin 2 Remove the ink stick from its packaging 3 Place the appropriate color ink stick into the ink loading bin that appears low Do not force the ink sticks into the ink loading bins Each ink stick is uniquely shaped to fit into the correct ink loading bin Insert the ink stick s narrow end first 4 Close the top cover The front panel may read Melting Ink until the printer is ready for printing A 9102 53 To avoid ink jams never insert broken ink sticks into the ink loading bins 16 Emptying the Waste Tray 1 Open the front cover 2 Grasp the maintenance drawer labeled as A and pull it out of the printer The maintenance drawer may be locked while the ink cools after the front panel troubleshooting routine Eliminate Light Stripes 3 __Lift the waste tray labeled as B from the maintenance drawer A The waste tray may be hot h
4. Only use the recommended envelope sizes Envelopes must always be placed with the flap face up E 9102 04 Using the Manual Feed Slot for single sided printing 1 In a supported printer driver select Manual Feed Paper or Manual Feed Transparency Make sure that duplex printing is disabled in the printer driver To send the job to the printer click Print Open the manual feed slot Adjust the guides for your media size Letter or A4 a fF O N When the front panel reads Waiting for Manual Feed insert one sheet of media until it stops m Top of the page enters first m Side to be printed is face down 6 Wait for the front panel s prompt before inserting additional sheets 9102 07 Refer to page 15 for instructions on loading letterhead for duplex printing Envelopes Letterhead Tektronix Transparencies Labels 9102 08 Never use envelopes with an end flap or with windows or metal Heavy media is not recommended for duplex printing Make sure clasps they will damage the printer Only use the recommended that the duplex printing option is turned off before printing on envelope sizes Envelopes must always be placed with the flap heavy media face up Loading Media Loading Media Printing on Envelopes 19 Q This printer should be used for occasional envelope printing only Do not print envelopes in high volumes 1 In your ap
5. PHASER 840 COLOR PRINTER Contents Tektronix Supplies and Accessories Getting the Most From Your Printer The Front Panel Print Quality Modes TekColor Color Corrections Media Trays Supported Page Sizes and Print Area Using the Manual Feed Slot for single sided printing Printing on Envelopes Loading Media Trays Printing on Labels Automatic Duplex Printing Adding Ink Emptying the Waste Tray Replacing the Maintenance Kit Media Jams Troubleshooting Print Quality Hints for Moving the Printer Getting More Information Getting Help N o P POND 11 12 14 16 17 18 19 24 27 28 29 Symbols GD Note General information AN Caution Use caution or damage to the printer may result Hot A Hot surface on or in the printer Use caution to avoid personal injury Copyright 1998 by Tektronix Inc All rights reserved Tektronix Phaser and ColorStix are registered trademarks of Tektronix Inc Tektronix Supplies and Accessories Supplies Ordernumber Description Accessories Order number Description ColorStix Ink 016 1604 00 3 Black sticks Standard Paper 436 0330 00 A Letter U S Transparency Trays 016 1605 00 5 Cyan sticks plus 2 Black sticks 436 0332 00 A4 Metric Letter 016 1606 00 5 Magenta sticks plus 2 Black sticks High Capacity 436 0336 00 A Letter U S Transparency Label 016 1607 00 5 Yellow sticks plus 2 Bla
6. ail update notices Supplies www tek com Color_Printers www2 tek com merlin tko www tek com Color_Printers support colcare html www tek com Color_Printers support software html ftp tek com Color_Printers www tek com Color_Printers support subscribe html Information on local Tektronix dealers www tek com Color_Printers contacts U S 1 800 835 6100 Outside U S and Canada Contact your local Tektronix office for a list of local resellers Canada 1 800 661 5625 Customer Support Centers Australia 1 800 811 177 Austria 0660 5804 Belgium 02 720 9602 Brazil 0800 16 0220 Canada 1 800 835 6100 China 10 6235 1230 Denmark 44 533 444 Eastern Europe and the Middle East 44 1908 68187 Finland 0203 206 30 France 01 69 86 8137 Germany 0180 525 3535 Hong Kong 2585 6655 India South Asia 91 80 227 5577 Italy 02 45 287 000 Japan 81 3 3448 4872 Korea 2 528 5299 Luxembourg 400 847 Netherlands 040 267 0440 New Zealand 61 2 9888 0100 Norway 22 723 801 Singapore ASEAN 1 800 356 5565 Spain 902 239 272 Sweden 08 299 071 Switzerland 155 9493 Taiwan 02 2757 1571 Thailand 2 645 4407 U K 01 908 681 707 U S 1 800 835 6100 29 070 9102 00
7. andle it carefully 4 Empty the waste tray Ink is non toxic and can be discarded as normal office waste 5 Replace the waste tray in the maintenance drawer 6 Reinsert the maintenance drawer into the printer and close the front cover A The printer may be hot Do not reach into the printer while the maintenance drawer is removed 9102 28 17 Replacing the Maintenance Kit The maintenance kit is a consumable that consists of the maintenance roller and counter The kit is located in the maintenance drawer labeled as A behind the printer s front cover The front panel displays these messages Front panel message Action Maintenance Kit is low Order a replacement maintenance kit replace the maintenance kit soon Replace Maintenance Kit Replace the maintenance kit to continue printing The maintenance kit that ships with a new printer has a life of 10 000 prints Replacement maintenance kits have a life of 30 000 prints Detailed illustrated instructions are included with each new maintenance kit A Order number 016 1727 00 9102 47 The printer may be hot Do not reach into the printer while the maintenance drawer is removed 18 Removing and Preventing Media Jams The front panel message indicates the jam location and information on how to clear the jam To prevent jams use the recommended media see page 5 and occasionally clean the printer s rollers Media Jam Open exit cover to clear
8. ay m Closely approximates the colors on a standard display screen SWOP Press m Specification for Web Offset Publications Used to match U S press standards Euroscale Press m Used to match equivalent Imation Matchprint proofs Commercial Press m Used to match commercial Imation Matchprint proofs SNAP Press m Specifications for Non Heat Advertising Printing m Used to match standards for printing on uncoated and newsprint papers DIC m Used to match Dai Nippon printing inks on coated paper Toyo m Used to match commercial Toyo printing inks on coated paper FujiProof Used to match the Fuji Color Art System for commercial North American proofs Monochrome m Grayscale printing m Used to print page masters for photocopying in black and white All About Media Standard Paper Transparency Tray High Capacity Transparency Label Tray Tray sizes A Letter A4 Tray sizes A Letter A4 Paper Transparencies m 200 sheet capacity m 175 sheet capacity m Bond or equivalent 60 120 g m 16 32 Ib m Use only Phaser 840 printer transparencies m Cover stock up to 176 g m 65 Ib single sided only Labels Transparencies m 100 sheet capacity m 50 sheet capacity m Recommended Avery White Laser Labels for example U S 5160 5960 m Use only Phaser 840 printer transparencies Metric L7162 Labels m 50 sheet capacity m Recommended Avery White Laser Labels for example U S 5160 5960 Metric L7162 Media and Trays Media and Trays High Ca
9. ck sticks Tays y 436 0338 00 A4 Metric Letter 016 1582 00 2 Cyan sticks plus 1 Black stick Cleaning Kit 016 1595 00 Alcohol wipes and 016 1583 00 2 Magenta sticks plus 1 Black stick toam Swans 016 1584 00 2 Yellow sticks plus 1 Black stick Printer CD ROM 063 3166 00 00 English 70 Chinese Printer diskett 063 2627 00 10 French Simplified Premium Paper FINLerCISKeneS 7 20 Italian 80 Chinese 30 German Traditional A Letter U S 016 1368 00 500 sheets i 24 Ib bond 90 g m2 40 Spanish 90 Korean A4 Metric Letter 016 1369 00 500 sheets Premium Transparencies A L S 16 1724 h x Leiter U S a 00 20eheels To order supplies and accessories contact your local dealer or A4 Metric Letter 016 1725 00 50 sheets visit the Tektronix web site Standard Transparencies AlLetter U S 016 1720 00 50 sheets www tek com Color_Printers supplies A4 Metric Letter 016 1721 00 50 sheets Maintenance Kit 016 1727 00 Replacement maintenance roller and counter life 30 000 images Ordering Information Ordering Information Getting the Most From Your Printer Supplies Startup Kit Z840SS Option 01 for Metric m ColorStix ink 5 each CMY plus 6 Black m Tektronix Transparencies 50 sheets High Capacity Paper Tray Assembly Z840LTA Option 01 for Metric m Increased paper printing capacity m Increased printing versatility and convenience m Up to two stacking trays can be used Hard Disk Drives m Required for collat
10. cohol that has additives can damage the printer For complete cleaning instructions refer to the online topic Cleaning the printer on the printer s CD ROM or web site Media Jam Remove middle tray to clear Media Jam Remove lower tray to clear 9102 20 Solution 1 Remove the media tray named in the front panel display 2 Using both hands carefully remove the jammed media Prevention Clean the feed rollers m Remove all media trays for easy access to the feed rollers m Use a pre soaked alcohol cloth to clean the lower trays feed rollers A Q Use isopropyl alcohol that is at least 90 pure alcohol that has additives can damage the printer For complete cleaning instructions refer to the online topic Cleaning the printer on the printer s CD ROM or web site 23 Troubleshooting Print Quality Print Quality Problems 24 Solution Instructions Light stripes or missing colors A Clean the printhead with 1 On the front panel scroll to Menu Press Select the printer s front panel 2 Scroll to Troubleshooting press Select troubleshooting routine 3 ScrolltoPrint Test Page press Select If print looks like example B in the illustration go on to Step 4 4 Scrollto Eliminate Light Stripes press Select 5 Confirm that the problem is corrected from the Troubleshooting menu select Print Test Page 6 Repeat Step 4 as necessary For more details refer to the
11. e side of the printer for the appropriate media If you are loading labels in the Paper Transparency tray set the media switch to Paper 6 Insert the tray into the printer vvv v Paper a a A d Transparency Eai Transparency Paper 9102 06 11 Printing on Labels 1 Insert the label sheets into the appropriate tray Tray Capacity Paper Orientation Indicator Setting Paper Transparency tray 50 sheets Face up Transparency O Paper High Capacity Transparency 100 sheets Label tray Transparency O Label 00 000000000 00 Manual Feed slot 1 sheet Face down t 12 Recommended Avery White Laser Labels for example A Letter 5160 5960 Aa L7162 Make sure that duplex printing is disabled in the printer driver 4 If your application has a setting for Avery labels use it as a template Otherwise refer to the instructions included with the labels for margin settings In the Print dialog box make these selections m Select the appropriate tray m Disable the duplex printing option Send the job to the printer Guidelines for printing on labels Use recommended labels Each label is at least 25 4 x 66 7 mm 1 x 2 625 in in size Smaller labels may peel off and damage printer components If any of the labels on a sheet are missing do not use that
12. ion m Extends font capacity Plus Feature Set Z840FP High Resolution Photo print quality mode 1200 x 600 dpi Adds automatic duplex two sided print capability Adds SCSI card for connecting an external hard drive or a scanner Adds 32 Mbytes of memory 64 Mbytes total Check Print functionality Quick Collate functionality requires a hard drive ZDISK External SCSI Hard Drive Requires Plus Feature ZDISK3 Internal IDE Hard Drive PhaserShare m Easy to install Network Card m Increases speed and or shareability m High performance network connectivity ZNBFE 100Base T Ethernet ZNBTR Token Ring ZNBLT LocalTalk Printer Station ZCARTA Ergonomic surface height Provides storage for supplies PhaserLink Software Requires network connection via TCP IP m View printer status using any web browser Control printer settings m Link to online documentation via the World Wide Web m Receive electronic mail when consumables are low or other printer maintenance is required Scanner support Requires Plus Features Use your printer as a color copier For a list of supported scanners contact your local Tektronix reseller or visit the Tektronix web site Additional memory ZMB32 ZMB64 m Improved performance m Up to 128 Mbytes maximum 32 Mbytes 64 Mbytes The Front Panel m Provides access to printer settings tray print quality mode network settings etc m Displays the printers o
13. n entire web site that you can easily view and search with a standard web browser even if you don t have Internet access If you do have access to the World Wide Web the CD ROM home page also provides direct links to the other web based resources listed here Printer CD ROM m Advanced Features and Troubleshooting Teer Consumables instructions Setup Guide Video help Networking manuals Cleaning instructions Repacking instructions Color ripe A THE Pee hE Drin Fiia DIEE i Fam zeer e ie Femer Hi oer rme EP mI Ti ee E n ee pa Printer drivers Material Safety Data Sheets MSDS Tektronix Web Site m Product and supplies information m Downloading printer drivers m Finding your local dealer m Online documentation www tek com Color_Printers Color Prin as ita TekSMART Knowledge Base Application issues Networking issues Printer errors Print quality issues Troubleshooting Online Color Resources Step by step lessons Using clip art Articles and product reviews Tips and techniques Templates and tools Questions and answers Getting Information www2 tek com merlin tko Latest tips from technical support Color rine a ie APT 4 cere he Sages Maks EES et a www colorize com Getting Help Online Services World Wide Web TekSMART Knowledge Base Technical support Current software Anonymous ftp server Subscribe to em
14. online topic Light Stripes on Prints on the printers CD ROM or web site These illustrations show a correct Test Page and an example of a Test Page with a missing color bar A Correct test page B Missing color bar Lc N oa A AA CAAA OU TCT eT CATA 9102 51 I Print Quality Problems Solution Instructions Oil drum fluid Clean the printer s internal 1 Load the upper tray with sheets of clean high grade paper preferably heavy on a print paper path with the front paper 120 g m2 32 Ib This cleaning routine uses 10 sheets of paper eee am 2 On the front panel scroll to Menu Press Select 9r 3 Scroll to Troubleshooting press Select Ink smears on the front back or 4 Scroll to Remove Ink Smears press Select edges of a page 5 If the problem persists additional cleaning may be necessary Refer to the topics on the printers CD ROM or visit the Tektronix web site at www tek com Ink streaks or marks Clean the printer s paper m Use a pre soaked alcohol cloth to clean the exit rollers Use the blue on the top edge front exit path thumbwheel to turn the rollers or back of a page m Use adry swab to wipe oil and ink from the blue exit fingers 9102 32 25 Troubleshooting Print Quality Problems Solution Troubleshooting Instructions Ink smears on the bottom edge of a page Clean the paper feed rollers 1 Open the front cover and remove the maintenance drawer 2 Use apre
15. pacity Paper Tray Manual Feed Slot Tray sizes A Letter A4 Paper m A Letter A4 m Bond or equivalent 60 120 g m 16 32 Ib m Cover stock up to 216 g m 80 Ib Do not use for automatic duplex printing m Card stock Index up to 216 g m 110 Ib Do not use for automatic duplex printing Transparencies 9102 03 Paper only m A Letter A4 m Use only Phaser 840 printer m 500 sheet capacity transparencies m Bond or equivalent 60 120 g m 16 32 Ib Labels Envelopes You can use up to two High Capacity Paper Tray B ALetter A4 s mas Assemblies with your printer m Recommended Avery White Laser m 634 U S Labels for example C5 U S 5160 5960 Metric L7162 m DL m Choukei 3 Gou m Choukei 4 Gou Supported page sizes and print area In a supported driver select Print Select Page Size Choose one of the following media sizes Margins Media Page size Print area Top Bottom Sides 1 Letter 8 5x 11 in 8 112 x 10 612in 2in 2 in 2 A4 210 x 297 mm 200 x 283 mm 5 mm 5 mm 3 Envelopes Top Sides Bottom m 10 U S 4 13 x 9 5 in 3 2 x 9 24 in 2 in 8 in m 6 US 3 65 x 6 5 in 3 2 x 6 2 in 2in 28 in m C5 162 x 229 mm 80 x 219 mm 5 mm 77 mm m DL 110 x 220 mm 80 x 210 mm 5 mm 25 mm m Choukei 3 Gou 120 x 235 mm 80 x 225 mm 5 mm 35 mm m Choukei 4 Gou 90 x 205 mm 80 x 195 mm 5 mm 5 mm Never use envelopes with an end flap or with windows or metal clasps they will damage the printer
16. perating status Ready to Print Printing etc m Alerts you to replace consumables load media and clear jams 1 Error indicator 2 Power indicator 3 Display 4 Navigation arrows Use the arrows to scroll the front panel menus 5 Select button Selects highlighted settings 6 Help button Press at any time for additional information on displayed menu options or status messages 7 Help Topics Describes common printer tasks Front Panel Printing Print Quality Modes Print quality modes Maximum speed TekColor Color Corrections Fast Color 10ppm_ Paper m Fastest full color output 5ppm_ Transparency Standard 6 ppm_ Paper m General purpose mode for 3ppm_ Transparency full color printing m Best quality mode for printing transparencies Enhancedt 3ppm Paper m Superior text resolution and very smooth light colors High Resolution Photot 2ppm Paper Highest quality color prints Near photographic detail 1200 x 600 dpi Requires Plus Features Set Approximate number of pages per minute Transparencies will be printed in Standard mode Automatic Automatically applies the best color correction mode to each element on the page None No color correction made to colors m Used with the PANTONE Color Chart for PANTONE Color matching Vivid Color m Produces the brightest possible colors and makes blues appear less purple sRGB Displ
17. plication create a document matching the measurements of the Guidelines for envelope printing envelope see page 7 for dimensions m Use the recommended envelope sizes 2 From your application make these selections and send the job to the printer see page 7 m Set the orientation to Landscape m No end flaps m No windows or metal clasps m Select your envelope size m No exposed gummed surfaces m Select Manual Feed Paper as the Paper Source m Single sided printing only m If your application has a tool for creating envelopes select the m Keep unused envelopes in their feed method that matches the illustration in Step 3 original packaging to avoid dust 3 Insert one envelope into the manual feed slot Many applications include a tool for Q creating an envelope Refer to your m Short end enters first L _ application s documentation m Side with the flap is face up E m Flap end is on the left A Loading Media Trays 1 Fan the media to help separate the sheets 2 Use the tray s maximum capacity label to determine how much media to load 3 Load media with the side to be printed face up a Load transparencies with the notch at the back of the tray b For single sided printing load letterhead paper with the top of the page at the front of the tray For double sided printing on letterhead refer to page 15 4 Place the media snugly against the inside front wall of the tray 5 Set the media switch on th
18. rows 1 2 and 3 m Use the blue thumbwheel to turn the rollers in rows 1 and 3 Use isopropyl alcohol that is at least 90 pure alcohol that has additives can damage the printer For complete cleaning instructions refer to the online topic Cleaning the printer on the printer s CD ROM or web site Media Jam Retry manual feed Solution 1 Using both hands remove the jammed media 2 When prompted by the display message reinsert the sheet of paper using both hands Make sure that you insert the media properly so that it enters the printer straight and evenly 4t Prevention Clean the feed rollers m Use a pre soaked alcohol cloth to clean the rollers in row 2 9102 40 Use isopropyl alcohol that is at least 90 pure alcohol that has additives can damage the printer gt For complete cleaning instructions refer to the online topic Cleaning the printer on the printer s CD ROM or web site 21 Media Jam Remove media or upper tray to clear 22 Prevention Clean the upper pick roller 1 Remove the media tray for easy access to the roller 2 Open the front cover and remove the maintenance drawer A 3 Use apre soaked alcohol cloth to clean the pick roller Solution 1 Remove the media tray if your printer has more than one tray pull out the upper tray 2 Using both hands remove the jammed media 9102 41 Use isopropyl alcohol that is at least 90 pure al
19. sheet it may damage printer components 13 Automatic Duplex Printing 14 Automatically make double sided prints using the media trays or the manual feed slot In the Print dialog box select the Duplex option and a binding preference how the page turns Macintosh Drivers Binding preference LaserWriter 8 5 1 m From the pull down menu choose Layout m Select Print on Both Sides m Select a binding preference LaserWriter 8 3 4 m Click the Options button SA EF Long 5 edge m Select 2 Sided Printing Short sA m Select Short Edge Binding or Long Edge Binding edge Landscape Portrait PC Drivers Windows 95 m Click the Properties button 9102 50 Windows 98 m Click the Paper tab m Click More Options button and select your binding preference Windows NT4 m Click the Properties button m Click the Advanced tab m Under Paper Output select your option for Print on Both Sides Loading pre printed paper for double sided printing To load pre printed paper such as letterhead follow these additional steps 1 Load the paper in the media tray or the manual feed slot Paper tray Manual feed slot m Letterhead side is face down m Letterhead side is face up m Place the top of the page at the m Top of the page enters the printer last back of the tray C Gad D0 010000000 00 a Oy In the Print dialog box select the tray by location m Upper Middle m Lower
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