eShop User Manual for Dealerships
Contents
1. gt ss lt s Land austria ag Postfach S Postfachort ee H ndlernummer 00831 Importeur 219 Y Porsche Austria GmbH amp Co OG E Mail max mustermann autchus at ss B Spracheinstellungen Kommunikationssprache German ea Pflichtfeld bitte ausf llen _ Zur Startseite Mi Benutzerdaten speichern Benutzerdaten verwalten gt Benutzerdaten gespeichert Fig 11 User data management Once you have registered successfully you can manage your own user data in Offboard Diagnostic Information System eShop To access the Manage user data view select the Manage user data link in the navigation area When managing your user data you can make the same changes as during registration You can find a more detailed description of the individual data fields in the previous section on registration Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 18 of 38 2 User Manual for Dealerships inFORMeTONM T J GeisTem ae T kn Systems oOFFeRoOReS g SARSADSTE F Business flexibility Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 19 of 38 F a OFFROAD g 4 DRAGOSTE User Manual for Dealerships T Systems Business flexibility i i ee Sl ie E Tem 7 Ordering Offboard Diagnostic Information System eShop provides online instructions that explain how to order To access these instructions click on the Ins2. E susrem T Systems Business flexibility The information area is at the top right It displays your personal data and the number of products in your shopping basket at a glance Benutzer Mustermann Max Markt Importeur NOR 219 Rollen Besteller 0 Artikel im Warenkorb Fig 6 Information area 4 1 Language You can change the language at the bottom of the navigation area The following language settings are available Deutsch v Fig 7 Language versions When eShop is started the system automatically selects the language used by the operating system on your computer Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 14 of 38 3 A of eR one g SIASROSTE r PHE User Manual for Dealerships seormanon swerm T Systems Business flexibility 5 Configuring roles for dealerships or Group departments A new organisation configured on the dealer portal is given an account with local administrator rights Using this account you can configure and manage your own users for your organisation in the local user management of the dealer portal The local user management on the dealer portal is a separate application with its own manual This administrative work includes the assignment of the available applications such as Offboard Diagnostic Information System eShop In the context of the assignment of applications to individual users at y
3. Fig 21 Entering delivery data confirming the GTC Select the required delivery type in the Information on the order DVD delivery and DVD available are available A more exact description of the delivery types is available in the following You are also requested to accept the General Terms and Conditions GTC If this is the case you need to enable the corresponding field The application is then ticked You can view the General Terms and Conditions at all times using the GTC link in the navigation area You have to accept the General Terms and Conditions for an order to be accepted Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 29 of 38 oOFfFRoRRS g a i User Manual for Dealerships urmanen susrem T Systems SOASNOSTE a Business flexibility 7 6 1 DVD delivery If you select the DVD delivery method your postal address data will be displayed If it deviates from the delivery address you need to enter the new delivery address here Bestellung Lieferdaten Produkte die bestellt werden Bestell Nr Produkt Anzahl Einzelpreis Info 00001 DEU de Offboard Diagnostic Information System Service 1 0 00 QOO00TVW DEU de Markenrecht WW f r ODIS Service 3 0 00 i Gesamtpreis co El Stra e Hausnummer Mustermann Allee Postleitzahl Ort E Mail Land x Pflichtfeld bitte ausf llen E Bestellung berpr fen Bestellung Har
4. Without this program the hardware info tool will not work on Windows 2000 No special cookie settings are necessary in Internet Explorer in order to use Offboard Diagnostic Information System eShop The screenshots of the application used in this manual were taken using Microsoft Internet Explorer In a different web browser e g Firefox how information is displayed may deviate significantly Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 8 of 38 T Systems Business flexibility 3 Offboard Diagnostic Information System eShop on the dealer portal Offboard Diagnostic Information System eShop can be accessed via the Volkswagen dealer portal This requires valid access to the dealer portal This manual does not contain the conditions required for this access or describe how to obtain such access You must have logged on to the dealer portal successfully in order to access Offboard Diagnostic Information System eShop If you attempt to access Offboard Diagnostic Information System eShop directly using your bookmarks you will be referred to the dealer portal s login page in order to repeat the required login H ndlerportal Willkommen E Login E Systemmeldungen E Telefonische Unterst tzung Um mit dem Portal und seinen Applikationen arbeiten zu k nnen m ssen Sie sich authertifizieren Beachten Sie dabei bitte dass bei Passw rtern Gro und Kleinbuchstaben untersch
5. F Systems Business flexibility Contents MOUCH 6 genet et een ee ee 6 ONETU anne ee eee ee ee en ere eee 7 1 1 ADD AL ORT a E E RE A RE E AE 7 1 2 Manldlsnsssessseneeeere een 7 FE SSN See ener rp ccrcece E 8 Offboard Diagnostic Information System eShop on the dealer portal 9 Navigation in Offboard Diagnostic Information System ESHOP cccseeesseeeseeeeees 11 4 1 LING AG ee ee 14 5 Configuring roles for dealerships or Group departments cccceeeeseeeeseeeseeeeeeees 15 5 1 The ordering pany Tor une 15 PROCS TAU OM EEE EEE 16 6 1 Managing user dald s zneeneeeeneene naeh 18 7 ION ee ee nee ee eier 20 7 1 Recommended hardware 02220220022000000nnno nenn nenn nenn nenn nnne nenn nenn nenn nnnennnenen 20 12 Hardware information 22u024022002400000nno ann nnn anne nnn nano nnn anne nnnnnnennnnnnennnnnne nenne 21 7 3 Selecln9 Ss ORO U Cl nr ee 22 7 4 SNOPPING DASKEL eee eee ee eee eee ee eee 24 7 5 Entering the hardware KK CY cscccnicaorinterourineeannineronaeannin enamine 25 7 6 Entering delivery data ccccccsscccseccsecceeeeceeeceucessueceeeessusecseeseueecsueeseeessusenaees 28 1081 TDI OSI Uy aersrss secretes cocci erases sn abatecones ce nee 30 7 6 2 Ordering with DVD available cccccccccccceeeeseeeceeeeseeeeeeeeseeeeseeeseeseseeeeaeeens 30 7 7 BRECKINA Meorder GALS wes nee ee 30 7 8 OFOSL ION ee ee ee ee ee 31 7 9 LICENCO ee ee see 32 8 Or
6. Group sales partner master data KVPS Group system that cannot be modified the same applies to the dealer number and the importer A Data that cannot be modified is displayed on a grey background You can change the data in the Address and Language settings areas Fields indicated by an asterisk on the right are mandatory fields that must be filled out The Address area contains your address data from KVPS Street and house no Post code and town city Country PO box and town city E mail Version 29 09 2011 29 09 2011 User Manual for Dealerships Printed on Version 1 9 2 Page 17 of 38 Oregoars oo DIAGSHOSTE F User Manual for Dealerships neommaron susrem T Systems a Business flexibility AD Please check the KVPS address data provided and ensure that your current address data is saved in Offboard Diagnostic Information System eShop The licences acquired are sent to the e mail address specified here It is therefore very important that this address is up to date You select your communication language i e the language you use to communicate with your importer in the Language settings area Once you have updated or completed all of the data it is saved using the Save user data button 6 1 Managing user data Benutzerdaten verwalten amp Angaben zur Firma Name 008310 Name 9 Anschrift Stra e Hausnummer Gasse tt i s sS SOOC h2 a Postleitzahl Ort joossi0
7. Indicates a mandatory field 20265 The data in fields on a grey background cannot be modified E Angaben zur Firma Refers to an area within a screen sometimes designed as a link for faster navigation Table 1 Conventions in Offboard Diagnostic Information System eShop 1 2 Manual This manual uses the following conventions Link Displays a link used to select a function in Offboard Diagnostic Information System eShop A Indicates important notes to which special attention should be paid Name Names of views or buttons are displayed in bold Table 2 Conventions of the manual The example illustrations displayed represent test dealerships with artificial data Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 7 0f 38 3 A of eR one g SIASROSTE r PHE User Manual for Dealerships seormanon swerm T Systems Business flexibility 2 Prerequisites Offboard Diagnostic Information System eShop is a web application that can be opened on any operating system using a suitable web browser The application is optimised for displaying data in Microsoft Internet Explorer from Version 5 5 and higher for a resolution of 1024x768 pixels Microsoft Windows XP or higher is recommended for the operating system If Windows 2000 is used as the operating system it is necessary to install the Microsoft WMI Windows Management Instrumentation Commandline program
8. or by selecting the Products link in the navigation area Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 22 of 38 OFFBORARO oo RGNoOSTS i neonmenon o amp swsrem Systems Business flexibility User Manual for Dealerships Produkte Ubersicht der Produkte Bestell Nr Produkt Preis Info Aktion 30 DEU de Diagnosedaten Audi 0 00 jr A 11 DEU de en 0 00 R Z BEU ge a le installieren Nach Bestell ae a 0 Artikel im Warenkorb Zur Startseite E Zum Warenkorb Alle genannten Preise verstehen sich rein netto und zuz glich der gesetlichen Umsatzsteuer 2007 Volkswagen AG Fig 15 Product overview A list of the products offered by the importer with order no product name price and information is displayed in the product overview The Action column has buttons that you can use to place the product in the shopping basket or view the licence agreement Order no and Product are also links that you can select to view a more detailed product description Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 23 of 38 Systems Business flexibility Produktbeschreibung Gem Anweisung Software installieren Nach Bestellung wird E Mail generiert die ein Lizenzzertifikat enth lt Dieses bitte in vorgegebenes Verzeichnis kopieren und ODIS starten Hardware zum Testen 5051b 5052 5052a Laptop
9. MEORMTATON T e GesTem aiis T edie Systems Business flexibility To remove a product from the shopping basket please click on the Delete button x under Action To delete the entire contents of the shopping basket click on the Delete shopping basket button on the bar at the bottom Warenkorb Vorgemerkte Produkte fur die Bestellung Bestell Nr Produkt Anzahl Einzelpreis Aktion 00001 DEU de Offboard Diagnostic Information System Service 1 0 00 Fi 00001WWV DEU de Markenrecht VW f r ODIS Service 3 0 00 Fi Gesamtpreis 0 00 4 Artikel im Warenkorb E Zur Startseite E Zu den Produkten E Warenkorb l schen E Zur Bestellung Alle genannten Preise verstehen sich rein netto und zuz glich der gesetzlichen Umsatzsteuer 2007 Volkswagen AG Fig 17 Shopping basket You can use the buttons on the bar at the bottom of the shopping basket to go back To the start page To the products in the product overview or continue with the ordering process via To the order The total number of items marked in the shopping basket is displayed in the bar at the bottom on the left This information takes the number of individual products selected by you into account This number of items is also displayed to you in the information area 7 5 Entering the hardware key Click on the To the order button in the shopping basket to start the ordering process The Order hardware key view is now displayed to you Version 29 09 2011 User Manu
10. OFFBORRD Oo nn AIRGNOSTIC oe Audi INFORMATION DB Serum eSHOP eShop User Manual for Dealerships Version 1 9 2 Version 29 09 2011 Status In progress Confidential All rights reserved Circulation or duplication without prior written consent of the responsible department of Volkswagen AG is prohibited Contractual partners receive this document via the responsible procurement department only VOLKSWAGEN AG Copyright 2007 VOLKSWAGEN AG Version 3 5 0 20090831 B of eR one g SIASROSTE User Manual for Dealerships omsnon Yo susren Systems Business flexibility Revision history Version Description of changes eee Initial version covering R1 2 Registering and ordering a ka Synchronisation of the version no with Offboard Diagnostic Information System eShop release no Se Role assignment added to local user management fi Adjusted to name and GUI changes aa ls 1 2008 Added adjustments to new eShop design order management and laptop overview 25 10 2010 Revision and adaptation to the current software version name of the document changed 04 03 2011 Revision due to changes in the ordering process computer name as mandatory field 05 05 2011 Configuration note added for inserting data from the clipboard Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 2 of 38 F Systems Business flexibility List of figur
11. Open orders have the symbol released orders have the symbol and rejected orders have the symbol You can filter your orders by their status or use the order numbers to search for individual orders by entering an order number in the Order no field or by selecting a status to enable the Search button Click on the Ei symbol under Edit to open a more detailed view of the corresponding order You will see a list of all individual items of the order Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 33 of 38 User Manual for Dealerships Systems Business flexibility Bestellung ansehen Angaben zur Bestellung Bestell Nr 40 H ndlername M ILLER BIL TROMS Positionen der Bestellung Produktbezeichnung Hardwareschl ssel Rechnerbeschreibung Pos Hr Bearbeiten ODIS Service Diesem Produkt kann kein Hordwereschivesse ZugeWlesen werden Diesem Produkt kann Keine Rechnerbeschreibung ZUgewiesen Werden Diagnosedaten Ay PRW ObYlea0l5s6ckhsdaesa4scds9oiOde4076b4 Delllneo LatitudePg20 5 1 5 Es wurde noch Keine Rechnerbeschrelbung vergeben Fig 26 Items of an order Open order items for which a hardware key has been specified under Edit 4 You can enter your individual computer name for this hardware key here Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 34 of 38 DOFFADARD g i DIAGNOSTE F User Manual for D
12. Preis 750 00 A 0 Artikel im Warenkorb Zum Warenkorb hinzuf gen M Zur ck Alle genannten Preise verstehen sich rein netto und zuz glich der gesetlichen Umsatzsteuer 2007 Volkswagen AG Fig 16 Product description You can add the product described in this view to the shopping basket using the Add to shopping basket button or by clicking on the shopping basket button in the product overview That switches the view of the main window to the shopping basket The Licence key button e takes you to the Licence agreement window You can read the licensing terms for the corresponding product there 7 4 Shopping basket Use the Shopping basket link in the navigation area to open the shopping basket The Shopping basket window displays a list of the products you have already marked for the order The order number the name of the product the quantity and the unit price are displayed The total price of all products marked is displayed on the bar at the bottom of the window Functions available for the individual products are displayed as buttons in the Action column The number of marked diagnostic data products can be set in a predefined list in the range between 1 and 100 For software products 1 is predefined as the number and this cannot be changed Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 24 of 38 u OFFROAD g SIASSOSTE fl User Manual for Dealerships I
13. User Manual for Dealerships sormanen E custem IE Systems Business flexibility Publication details Takes you to the publication details and legal information of the Volkswagen AG internet pages Manage orders An overview of previous orders with the option of assigning custom computer names and new hardware keys Hardware key overview An overview of the hardware keys licensed to date along with the corresponding computer names Go to dealer portal Exit Offboard Diagnostic Information System eShop and return to the ServiceNet on the dealer portal Table 3 Links in the navigation area The client area of Offboard Diagnostic Information System eShop is in the centre of the main window This window displays all selection catalogues input screens and information Herzlich Willkommen im Offboard Diagnostic Information System eShop Eine bersicht ber die zur verf gung stehender Produkte erhalten Sie ber das Icon Produkte Den aktuellen Warenkorb und die M glichkeit die Bestellung auszul sen haben Sie ber das Icon Karenk orb Diezelbern Bereiche erreichen Sie auch ber die Navigationsleiste links Alle genannten Preise verstehen sich rein netto und zuz glich der gesetzlichen Umsatzsteuer a 2007 Volkswagen AG Fig 5 Client area Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 13 0f 38 oOfFRoOReS oo SRSADSTE Fi User Manual for Dealerships surmanen
14. al for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 25 of 38 Oregoars oo DIAGSHOSTE F User Manual for Dealerships ormanen E susrem T Systems Business flexibility Bestellung Hardware Schl ssel Um ein Testerprodukt zu bestellen m ssen entweder in der aktuellen Bestellung Diagnosedaten mit g ltigem Hardware Schl ssel vorhanden sein oder bereits zuvor Diagnosedaten bestellt worden sein sodass in der Datenbank ein g ltiger Hardware Schl ssel vorliegt Ale Hardware Schl ssel m ssen g ltig sein und ben tigen als Format folgende Struktur 1234567 290abodet1 23456 7890abcdef Hersteller Modell 123456 7890abcdetl234567890abcdet 0 Produkte Bestell Nr Produkt Hardware Schl ssel Rechnerbez Aktion 00001 DEU de Offboard Diagnostic Information System Service 1 1 00001WW DEU de Markenrecht VW f r ODIS Service 2 1 Bitte Hardwareschl ssel eingeben Bitte Rechnerbezeichnung eingeben Bitte Hardwareschl ssel eingeben Bitte Rechnerbezeichnung eingeben Bitte Hardwareschl ssel eingeben Bitte Rechnerbezeichnung eingeben E Weiter Bestellung Hardware Schl ssel gt Bestellung Lieferdsten Bestelldaten pr fen gt Bestellung abgeschlossen Alle genannten Preise verstehen sich rein netto und zuz glich der gesetzlichen Umsatzsteuer 2007 Volkswagen AG Fig 18 Entering the hardware key First you will be asked to enter the hardware key according to the number of licences or products you wa
15. create a hardware key for a new computer proceed as you would for an order with the hardware information program A You must have a new hardware key activated by your importer after entering it The importer will send you a new licence certificate via e mail Only then can you run the Offboard Diagnostic Information System software on the new computer A If a computer is stolen you must have the hardware key for that computer blocked This ensures that this hardware key can no longer be used Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 36 of 38 OJeeBoArs oo SRSADSTE F User Manual for Dealerships mans susrem T Systems Business flexibility 9 Hardware key overview The Hardware key overview which you can access in the navigation area using the link of the same name provides you with a list of all hardware keys licensed to date for your organisation along with the corresponding computer name Hardwareschl ssel bersicht Mit der Angabe der Fiter k nnen Sie die Ausgabenliste einschr nken Hardwareschl ssel Rechnerbezeichnung oo E Suchen bersicht der Hardwareschl ssel Hardwareschl ssel Rechnerbezeichnung Bearbeiten he2662 10922 SDaz 62 b6chsdassSacldedz Pelllno Latitude unknown a45544672540707116acd4fz3ec3hb5S615 Delllno Latitude unknown bSabeihhb45ehb5651545465e1673Zzedc5 Matsushitaklectri unknown aAvheavedbe fbdddiceerYe4e262e
16. der management ccceeccceccceececeeecceeeceucecsueccueeceueesauecsueessueeceeessueessessseeessanenaess 33 9 Hardware Key OVEIVIEW naar 37 10 GOSSAU ern 38 Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 5 of 38 u of eR one g SIASROSTE F User Manual for Dealerships seonmeron sverm T Systems Business flexibility Introduction This manual describes the use of the ordering and licensing system Offboard Diagnostic Information System eShop available for ordering and licensing Offboard Diagnostic Information System software and diagnostic data in the Offboard Diagnosis Information System of the Volkswagen Group This version of the manual is specially intended for dealers and workshops All the data and names used in the context of this manual for users settings and products are examples and will deviate during productive system operation Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 6 of 38 3 A of eR one g SIASROSTE r PHE User Manual for Dealerships seormanon swerm T Systems Business flexibility 1 Conventions 1 1 Application Some display conventions are applied consistently throughout the Offboard Diagnostic Information System eShop application These conventions are listed in the following table Bygd AB An input field with a white background allows users to make entries
17. dware Schl ssel gt Bestellung Lieferdaten gt Bestelldsten pr fen gt Bestellung abgeschlossen Alle genannten Preise verstehen sich rein netto und zuz glich der gesetzlichen Umsatzsteuer 2007 Volkswagen AG Fig 22 Selecting DVD delivery 7 6 2 Ordering with DVD available If you select the DVD available delivery type the e mail address in your user data will be displayed If it deviates from the required delivery address you need to enter the new delivery address here An e mail will be sent to this address containing the licence certificate for using the software 7 7 Checking the order data Once you have entered your delivery data and accepted the General Terms and Conditions you need to click on Check order on the bottom right in order to check your order data one last time Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 30 of 38 oOFfFRoRRS g a i User Manual for Dealerships sormanen E svsrem T Systems SOASNOSTE Business flexibility Bestelldaten pr fen Produkte die bestellt werden Bestell Nr Produkt Anzahl Einzelpreis Info 00001 DEU de Offboard Diagnostic Information System Service 1 0 00 D0001W WV DEU de Markenrecht VW f r ODIS Service 3 0 00 i Versandpauschale 0 00 Gesamtpreis 0 00 E Angaben zur Bestellung Ich akzeptiere die AGB Iv Lieferart OVD Lieferung 0 0 amp DVD vorhanden 0 0 E Lieferad
18. eShop link The Offboard Diagnostic Information System eShop start page appears Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 10 of 38 User Manual for Dealerships a Ei IP Systems Business flexibility 4 Navigation in Offboard Diagnostic Information System eShop The user interface of Offboard Diagnostic Information System eShop consists of several functional areas VOLKSWAGEN orron g omanosre e AKTIENGESELLSCHAFT INFORMATION STE Startseite Produkte Warenkorb Benutzerdaten verwalten Empfohlene Hardware Hardyyare Info Anleitung zum Bestellvorgang Herzlich Willkommen im Offboard Diagnostic Information System eShop Eine bersicht ber die zur Verf gung stehenden Produkte erhalten Sie ber das Icon Produkte Den aktuellen Warenkorb und die M glichkeit die Bestellung auszul sen haben Sie Uber das Icon Warenkorb Dieselben Bereiche erreichen Sie auch ber die Navigationsleiste links Bestellungen verwalten Arbeitsbereich E Zum H ndlerportal ersion 1500 401 Navigationsbereich Alle genannten Preise verstehen sich rein netto und zuz glich der gesetzlichen Umsatzsteuer 2007 Volkswagen AG Fig 3 User interface of Offboard Diagnostic Information System eShop The navigation area is on the left side Here you will find the links that you can use to access all application areas and important information within Offboard Diagnostic In
19. ealerships mann susrem Systems Business flexibility Hardwareschl ssel bearbeiten Diesen Hardwareschluessel bearbeiten Hardwareschl ssel dafSadl fll84659 f2 f65e9086b3SaSee 7Zc Dell Inc Latitud Rechnerbezeichnung Status des Hardwareschl ssels aktiv Pflichtfeld bitte ausf llen E Zur ck M Speichern Fig 27 Entering a computer name Click on Save to save the computer name in the eShop system Select Back to return to the previous overview of orders A The hardware key cannot be edited in the active status When you replace a test device or if a test device is stolen you can apply to your importer to release this hardware key Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 35 of 38 Oregoars oon DIRGHOSTE F User Manual for Dealerships man susrem IP Systems Business flexibility Hardwareschl ssel bearbeiten Diesen Hardwareschluessel bearbeiten Hardwareschl ssel a9c8573ddcad2a49c971 73b16Zfce41 Dell Inc Latitude DSi lt Rechnerbezeichnung Rechner 1 Status des Hardwareschl ssels freigegeben Pflichtfeld bitte ausf llen E Zur ck E Speichern Fig 28 Entering a new hardware key This hardware key is assigned the released status in the order management system You can now enter the new hardware key Click on Save to mark the new hardware key for activation for your importer To
20. ecks the hardware key to determine if it is formally correct If this is not the case the program will indicate the error and request that you enter the key again AN It is not possible to enter an identical hardware key several times In the case of multiple entries Offboard Diagnostic Information System eShop will display an appropriate error message and request that you correct the hardware key s 7 6 Entering delivery data Next you edit the delivery data Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 28 of 38 DFeBoRro oo OAGHOSTE F User Manual for Dealerships urmanen susrem Systems a Business flexibility Bestellung Lieferdaten Produkte die bestellt werden Bestell Nr Produkt Anzahl Einzelpreis Info 00001 DEU de Offboard Diagnostic Information System Service 1 0 00 OOO01VW DEU de Markenrecht VW f r ODIS Service 3 0 00 i Gesamtpreis 0 00 a E Angaben zur Bestellung Ich akzeptiere die AGB Iv Lieferart DVD Lieferung 0 0 f DVD vorhanden 0 0 H Lieferadresse E Mail eva luator imailaddress com ce Pflichtfeld bitte ausf llen gt Zur ck E Bestellung berpr fen Bestellung Hardware Schl ssel gt Bestellung Lieferdaten gt Bestelldsten pr fen gt Bestellung abgeschlossen Alle genannten Preise verstehen sich rein netto und zuz glich der gesetzlichen Umsatzsteuer 2007 Volkswagen AG
21. es Fig 1 Login page on the dealer portal cccccecccsececeeeceeeeceeeeseeeseeeeseeeeseeeseueeseeesseeesaess 9 Fig 2 Application selection on the dealer portal uun su0sssenennnenn nenn nenn nenn nnnn nn 10 Fig 3 User interface of Offboard Diagnostic Information System eShop 11 FIG A NAViIO AON AT Ed nennen einen 12 FI GENE AT eN E E ee 13 Fig 6 Iniormaton AO ensure na ans nen Sense Es genen Era 14 FIG 7 Language VELSIONE ss 14 Fig 8 Role assignment in local user MANAGEMENT uu44ss04sssnennenenn nenn nenn nennen 15 Fig 9 Registration INK eek na nennen 16 Fig 10 Registration WINdOW uunuuensnenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenen 17 Fig 11 User Gala Management see 18 Fig 12 Recommended hardware u222u022200200000n0nnnn nenne nenn anne nenne nenn nnnne nenne nnnnnnnnenennn 20 Fig 13 Downloading the hardware information program usess4esenene nenn nennen nennen 21 Fig 14 Determining the hardwarelD uu2200204020ne Rene nenenene nenne nen nene nenn nen nenn nennen 22 FO 13 PTOQUELOVEVIEW een 23 FIGs 16 PFOQUCLOSSCHBION nennen ee 24 FIGs 1 2 SNO0PP ING Daske ln nennen 25 Fig 18 Entering the hardware key nuuensnenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenen 26 Fig 19 Internet options Secure 27 Fig 20 Security settings for internet Zone us222
22. formation System eShop at any time Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 11 of 38 B OFFER ODARD g I SIRGNOSTE fl User Manual for Dealerships nomaron Yo ren Systems Business flexibility Startseite Produkte Warenkorb Benutzerdaten verwalten Empfohlene Hardware Hard w are Info Anleitung zum Bestellvorgang AGE Impressum Bestellungen verwalten Hard w areschl ssel bersicht Deutsch E Zum H ndlerportal Fig 4 Navigation area Start page The starting point in Offboard Diagnostic Information System eShop Products Selection of available products Shopping basket The products marked for ordering are displayed Manage user data Management of your user data in Offboard Diagnostic registration Information System eShop If you have not yet registered this link will take you to the registration Hardware information Description and download of the program you can use to create the hardware keys required for licensing the Offboard Diagnostic Information System software Recommended Hardware and test devices recommended by Volkswagen hardware Instructions for ordering A description of how to place an order in Offboard Diagnostic Information System eShop GTC The General Terms and Conditions Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 12 of 38 3 OJeeBoArs g I DIRGNOSTE F
23. ia Diese Zone ist f r Internetwebsites die nicht in den Zonen vertrauensw rdiger bzw eingeschr nkter Sites aufgelistet sind Sicherheitsstufe dieser Zone Benutzerdefiniert Benutzerdefinierte Einstellungen Klicken Sie auf Stufe anpassen um die Einstellungen zu ndern Klicken Sie auf Standardstufe um die empfohlenen Einstellungen zu verwenden Standardstufe Alle Zonen auf Standardstufe zur cksetzen OK 4bbrechen bernehmen Fig 19 Internet options Security Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 27 of 38 Oregoars oo DAGSHOSTE 4 User Manual for Dealerships umanon susrem T Systems a za Business flexibility Sicherheitseinstellungen Internetzone X Einstellungen Skripting Active Scripting ce Aktivieren O Best tigen Deaktivieren Eingabeaufforderung f r Informationen mithilfe won Skriptfer Aktivieren Deaktivieren Programmatischen Zugriff auf die Zwischenablage zulassen E cr Aktivieren C Best tigen O Deaktivieren Skripting von Java Applets ce Aktivieren Best tigen 1 Deaktivieren oft Fr wird nach einem Internet Explorer Meustart wirksam Benutzerdefinierte Einstellungen zur cksetzen Zur cksetzen Mittel Standard 7 Zur cksetzen Fig 20 Security settings for internet zone A Offboard Diagnostic Information System eShop now ch
24. ichern Dateien aus dem Internet konnen nutzlich sein aber dieser Dateityp kann eventuell auf dem Computer Schaden anrichten Fuhren Sie diese Software nicht aus und speichern Sie sie nicht falls Sie der Quelle nicht vertrauen Welches Risiko besteht Fig 13 Downloading the hardware information program If you select Execute the Hardwarelnfo exe program appears and determines the hardware key of the computer you are currently using in Offboard Diagnostic Information system eShop Click on OK to transfer this key to the clipboard from where you can copy it to the corresponding field when placing the order see chapter 5 5 Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 21 of 38 a SOASNOSTE User Manual for Dealerships ormanen eusrer F Systems Business flexibility Hardwarelnfo Y0 27 6 Press OK to copy the Hardware ID to the clipboard Cancel Fig 14 Determining the hardwarelD A lf you want to acquire licences for more than one device you have to save the Hardwarelnfo exe program and then run it on all devices you want to licence It is recommended that you copy the generated keys into a file and keep this file on the ordering computer when placing the order 7 3 Selecting a product To select a product switch to the overview of products You can do this on the start page by selecting the Products button in the main window
25. ieden werden Global UserlD Poot BG Passwort SS Anmeldung mit Org ID und UserID Benutzerverwaltung Handlersysteme Zugangsberechtigung f r sonstige Dienste z B Email Internetaccounts EVA Geko Dokumentation zum H ndlerportal Transparenz und offene Kommunikation sind innerhalb und au erhalb der Yolkswagen AG f r uns selbstverst ndlich Wichtige Informationen ber die Volkswagen AG und wie Sie einfach Kontakt zur Yolkswagen AG aufnehmen k nnen finden Sie hier a Die VOLKSWAGEN AG ist eine Aktiengesellschaft deutschen Rechts mit Hauptsitz in Wolfsburg vorsitzender des Aufsichtsrates Ferdinand Pi ch E korrigieren E absenden E Registrierung Fig 1 Login page on the dealer portal Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 9 of 38 1 Systems Business flexibility After logging onto the dealer portal you can access Offboard Diagnostic Information System eShop via the available applications For access to eShop it is essential that you log onto the dealer portal with the global userlD H ndlerportal Willkommen E Applikationen E Systemmeldungen E Mitteilungen Sie haben folgende Applikationen zur Auswahl ODIS eShop Sie k nnen folgende Applikationen ber das CPN erreichen ODIS eShop Softwaredepat MirrorServer E Mein Profil E Logout Fig 2 Application selection on the dealer portal To do this select the ODIS
26. ill see a note on the start page stating that your organisation is not yet registered in Offboard Diagnostic Information System eShop A Registration is required before an order can be placed Without registration you will be able to obtain information on products and ordering modalities but you have to be successfully registered in order to place products in the shopping basket You can access the Registration window by clicking on the Registration button y or the Registration link in the navigation area Navigation Startseite Produkte Warenkorb Hardyyare Inta Empfohlene Hardware Anleitung zum Bestellvorgang BGE Impressum Fig 9 Registration link Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 16 of 38 User Manual for Dealerships Registrierung amp Angaben zur Firma Name 9 Anschrift Stra e Hausnummer Postleitzahl Ort Land Postfach Postfachort H ndlernummer Importeur E Mail Pe ee JASNOSTI IMEORMTATOM T E s sTem B M LLER BIL TRONDHEIM 00830 218 Harald A M ller A S Imax mustermann moller no Systems Business flexibility B Spracheinstellungen Kommunikationssprache Pflichtfeld bitte ausf llen E Zur Startseite Registrierung gt Registrierung abgeschlossen Fig 10 Registration window The first data area is Company details which contains data provided by the
27. lbtec iMNatsushitaklectri unknown 135elalz2 9093006200445 104604977075 Matsushitaklectri unknown SSchbrO0zafs cd79r74chU4ale457bba95 Matsushitaklectri unknown 0533a3ch332e l302 I0c6b125347 5002 5Ye Matsushitaklectri unknown F E Zur Startseite Alle genannten Preise verstehen sich rein netto und zuz glich der gesetzlichen Umsatzsteuer 2007 Volkswagen AG Fig 29 Hardware key overview When you open the overview for the first time during a session it is empty You can limit the list which is created by clicking on Search by making entries in the Hardware key and or Computer name filter fields If you do not make any entries in the filter fields all hardware keys are displayed in the overview You have the option of clicking on the symbol to edit the computer name for each item of the list see Fig 27 Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 37 of 38 OFeBOoRro oo DIAGNOSTET User Manual for Dealerships mann Ce i 1 Systems Business flexibility 10 Glossary The Offboard Diagnostic Information System project contains a global glossary The glossary should be used as reference for terms relevant to this document Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 38 of 38
28. menen E custem P Systems Business flexibility 7 2 Hardware information In order to license Offboard Diagnostic Information System products it is necessary to create a hardware key hardwarelD on the devices where the products will be used The hardware key assigned to this device is part of the licence The hardware key s must be specified when placing the order or applying for the licence A Always execute the hardware information on the device for which you want to acquire a licence If for example your internet computer is not the computer on which the Offboard Diagnostic Information System service will be used you may not execute the hardware information on this device as the software will then not run on the target device Use the Hardware information link in the navigation area to access the page with the same name that provides you with information on the hardware keys in the ordering process You will also find a link there that you can use to download the Hardwarelnfo exe program as well as installation and usage instructions Select the Hardware information link to start downloading the Hardware information program The operating system opens a query asking you if you want to execute save or cancel the program Dateidownload Sicherheitswarnung x M chten Sie diese Datei speichern oder ausf hren E Name Hardwarelnfo exe Typ Anwendung 163 KB Yon dealerportal gs vw group com Ausfuhren Spe
29. nt to order and to enter the computer name of the hardware to be used It is mandatory to enter the hardware key and the computer name for diagnostic data products at the time of compiling this manual If you have not done so before you now have to proceed as described in chapter 6 1 to create hardware keys You once again have the option of downloading or executing the Hardwarelnfo exe application using the button Enter the hardware key either from the clipboard using the Paste button or from a prepared file in the corresponding fields and then click on Continue at the bottom right The Paste function is only available for Internet Explorer If you are using a different web browser e g Firefox please press Ctrl V To insert data from the clipboard the scripting property Permit programmatic access to the clipboard must be selected in the security settings for the internet zone in Internet Explorer Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 26 of 38 worum T zig Systems Business flexibility OFFROoRRS g ol DIAGHOSTE f User Manual for Dealerships neonmaron Ta Internetoptionen x verbindungen Programme Erweitert Allgemein Sicherheit Datenschutz Inhalte Wahlen Sie eine Zone aus um deren Sicherheitseinstellungen festzulegen 8 vyv 9 Internet Lokales Vertrauens Eingeschr Intranet Sites Sites Internet Sites
30. our organisation you can assign these roles and the corresponding rights You can assign the following roles and rights for Offboard Diagnostic Information System eShop to the users in your dealer organisation or Group department e Ordering party 5 1 The ordering party role The Ordering party role is available to dealerships importers and Group departments With the Ordering party role a user can register the organisation in Offboard Diagnostic Information System eShop After registration that user will also have access to user data management within Offboard Diagnostic Information System eShop The user is able to complete an entire ordering procedure The user has access to the product overview the hardware information tool for creating the hardware key and the shopping basket The user is also able to view all information relating to the general terms and conditions licenses and online help i n Portal Administration Stammdaten Applikationen Verf gbare Applikationen Lokale Benutzerverwaltung ODIS eShop Besteller Softwaredepot MirrorServer Fig 8 Role assignment in local user management Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 15 of 38 u CreBOAro g SIASSOSTE fl User Manual for Dealerships pecrmencn sverm T Systems Business flexibility 6 Registration When you first open Offboard Diagnostic Information System eShop you w
31. resse E Mail eva lator malladdress com E Bestellen Bestellung Hardware Schl ssel Bestellung Lieferdsten gt Bestelldaten pr fen gt Bestellung abgeschlossen Alle genannten Preise verstehen sich rein netto und zuz glich der gesetzlichen Umsatzsteuer 2007 Volkswagen AG Fig 23 Checking the order data If all the information is correct select the Order button to trigger a binding order that is forwarded to your importer Until Order is activated you can always use the Back button to go back a step in the ordering process This is no longer possible once the order has been placed 7 8 Order form Finally the order form is offered to you for downloading or for a printout You have the option of selecting a document in HTML format which is opened in a new browser window or a PDF document which you can open and print using Acrobat Reader Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 31 of 38 a DFFRORFD I OARGNOSTE User Manual for Dealerships seonmanon sverm T Systems oe z Business flexibility Bestellung abgeschlossen Ihre Bestellung wurde erfolgreich durchgef hrt In K rze erhalten Sie eine Email mit den Bestelldaten Hier k nnen Sie Ihren Bestellschein herunterladen bzw ausdrucken Bestellschein PDF Bestellschein HTML Bestellung Hardware Schl ssel gt Bestellung Lieferdaten gt Bestelldaten pr fen gt Bes
32. tellung abgeschlossen Alle genannten Preise verstehen sich rein netto und zuz glich der gesetlichen Umsatzsteuer 2007 Volkswagen AG Fig 24 Downloading the order form 7 9 Licence The licence certificate is sent to you by your importer via e mail after the confirmation of your order Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 32 of 38 DOFFRDARD oo RGNoOSTS F TEH User Manual for Dealerships oma svsrem T Systems Business flexibility 8 Order management Order management which you can find by clicking on the Manage orders link in the navigation area allows you to view your orders edit hardware keys and assign individual computer names Bestellungen bearbeiten Mit der Angabe der Filter k nnen Sie die Ausgabeliste einschr nken Bestell Nr Status alle MM suchen freigegeben abgelehnt bersicht der Bestellungen Bestell Nr H ndler Hr Handlername Status Bearbeiten 35 00520 M LLER BIL TROMS w 39 00820 M LLER BIL TROMS x 40 00820 M LLER BIL TROMS wv VE 41 00820 M LLER BIL TROMS y B 47 00520 M LLER BIL TROMS A SE 51 00520 M LLER BIL TROMS Fi 52 00820 M LLER BIL TROMS 4 VE 53 00520 M LLER BIL TROMS wv ER 55 00520 M LLER BIL TROMS ve SE 58 00820 M LLER BIL TROMS i Fig 25 Overview of orders In the Edit orders view you will see an overview of all orders with their respective status
33. tructions on the ordering process link in the navigation area 7 1 Recommended hardware The Recommended hardware link in the navigation area provides you with all hardware components tested by Volkswagen to use the Offboard Diagnostic Information System software which have been recommended accordingly Empfohlene Hardware Folgende Hardware wird empfohlen Abbildung WAS 50518 Alle genannten Preise verstehen sich rein netto und zuz glich der gesetzlichen Umsatzsteuer Ausstattung Betriebssystem Y ndows2000 SP4 CPL Intel Pentium 4Wlobile 2200 MHZ Cache 512 KB On Die ECC ATC Full Speec Cipsatz Memory DDR SDRAM 512MB o 168 Max Memory 2GB LED 15 TFT Tauchscreen Aufl sung 1024x765 Pixel Video Intel 92545515 _L1GY Graphics Controller VRAM 64MB HOD 50GB ODE Batterie 14 5 Y DC 6600m amp h Abmessung 900mm x 800mm x 1650mm Gewicht 97kg inkl Fahrwagen Netzteil DON AC Adaptor chnittstellen USB x4 RGA Audio Mic LAN Tastatur CRT 15pin Analog RGA Fig 12 Recommended hardware Link Weitere Informationen sind im Servicehlet A der einzelnen Marken zu finden F E Zur Startseite 2007 Volkswagen AG An illustration and information on equipment and links are listed for every device Version 29 09 2011 29 09 2011 Printed on User Manual for Dealerships Version 1 9 2 Page 20 of 38 OFeBoRro oo SIAGNOSTE Fi User Manual for Dealerships ur
34. u022ss00nennenennnnnnnonenne nenn onennennnne nennen 28 Fig 21 Entering delivery data confirming the GTC 2u404440Rennennenn nenne nenne nennen 29 Fig 22 ceco DYD OSVETY esac cecctcepcacetenncersteasconeerandaeptene a Gren SES SAA E a Soaptunperce teen gene 30 Fig 23 Checking the order data ccccccccccseccceseeeceeceseeeeeceecesseeeeseesesseeeeseeeesegeesseeeesaaees 31 Fig 24 Downloading Ihe order Ionen 32 Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 3 of 38 u of eR one g SIAGHSOSTE F User Manual for Dealerships seonmenron sverm Systems Business flexibility FO Or OVEMVIEW Ol ONO ONS en ee 33 Fig 26 tems oran ORCC sisare DES 34 Fig 27 Entering a computer name uuenssenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenenen 35 Fig 28 Entering a new hardware key nuuunusenssennnennnennnennnennnnnnnennnennnennnennnennnn anne nennen 36 Fig 29 Hardware key 0VEIVIEW nein 37 List of tables Table 1 Conventions in Offboard Diagnostic Information System eShop 7 Table 2 Conventions of the manual u2 200220002200nsnnennnnnnnnennnnnnnnennnn nenn nnnnennnn nennen 7 Table 3 Links in the navigation area uussuessnensnensnunnnnnnnnnnnnnnnnnnnnnnnnnnnn nenn nenn nenn san nenenn 13 Version 29 09 2011 User Manual for Dealerships Printed on 29 09 2011 Version 1 9 2 Page 4 of 38
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