Polycom CX 700 User Guide
Contents
1. Assembling Your Polycom CX700 IP Phone This section describes how to assemble your Polycom CX700 IP phone Connect handset and headset optional Connect to the network e Connect to your computer using USB cable optional e Adjust phone base If your phone is already assembled go directly to Features of Your Polycom CX700 IP Phone on page 1 7 Connecting the Handset and Optional Headset To connect the handset and optional headset 1 Connect one end of the phone cord to the handset and the other end of the cord to the handset jack on the back of the phone 2 Connect the headset optional to the headset jack on the back of the phone next to the handset jack User Guide Polycom CX700 IP Phone POLYCOM Note A list of supported headsets is available in the Voice section of Polycom s Support web site at http www polycom com global documents support technical products voice CX200 _700_Headset_Compatibility pdf If headsets are deployed in high static environments where users frequently disconnect and re connect the headset to the phone it is possible that the phone can be damaged by electrostatic discharge ESD You should take precautions to avoid excessive static buildup in your environment This can include humidity control and removal of synthetic materials near the phone location Antistatic spray applied to carpets in the workplace can reduce the level of static buildup Connecting the Phone to th2. Dial Pad These 12 keys provide the 10 digits the 26 alphabetic characters and special characters available in context sensitive applications Fingerprint Reader Allows you to log on to your Polycom CX 700 IP phone with a swipe of your finger Before You Use Your Polycom CX700 IP Phone Phone Location Use the following guidelines to select a location for your phone Place your Polycom CX700 IP phone in a well ventilated flat level clean and dry location near your computer Place the AC DC power adapter in a well ventilated clean and dry location under the table and out of the typical walking path Logging in on Your Polycom CX700 IP Phone Note You need to log in to place all outgoing calls or answer incoming calls With regard to the placement of emergency calls consult your system administrator Getting Started with Your Polycom CX700 IP Phone To log in on the Polycom CX700 l After the initial Microsoft Office Unified Communications introduction screen appears the setup screen will appear Follow the instructions for setting up the touch screen The Sign In screen appears on the graphic display Ec 7 Thu 10 22 Sign in address Domain User name Password eel sw 7 Sign In Input a 2 Using the graphic display s soft keyboard enter the following Your Microsoft Office Communicator sign in name for example user1 polycom com Your network domain and username
3. Safety Notices Safety and Compliance Usage and Cleaning e Use in accordance with these instructions Do not use near any heat sources e Only use attachments accessories specified by Polycom e Clean only with dry cloth Operating Environment This device is rated as a commercial product for operation at 41 F 5 C to 95 F 35 C WARNING Electrical Safety Failure to properly set up use and care for the Polycom CX700 can increase the risk of damage to the Polycom CX700 or possible serious injury To ensure personal safety this product must be used with NRTL Listed UL CSA ETL etc and or CE marked Information Technology equipment Warning This equipment may become inoperable if electrical power fails or broadband internet access is interrupted Any changes or modifications not expressly approved by Polycom could void the user s authority to operate this device No serviceable parts included Disposal of Waste Electrical amp Electronic Equipment in the European Union and Other Countries with Separate Collection Systems This symbol on the product or its packaging means that this product must not be disposed of with your household waste Instead it is your responsibility to hand this over to an applicable collection point for the recycling of electrical and electronic equipment This separate collection and recycling will help to conserve natural resources and prevent potential negative conseq
4. User Guide for the Polycom CX700 IP Phone Microsoft Office Communications Server 2007 R2 Edition May 2009 Edition 1725 31402 001 Rev B1 SE PO LYCO M Trademark Information POLYCOMSG the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Microsoft MS DOS Windows Windows Server Windows Vista Windows XP Office Communications Server Office Communicator and Office Live Meeting are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc and or one or more of its licensors Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their appl
5. The LAN cable is not properly connected Do one of the following steps Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Reboot the phone to attempt re registration to the call server refer to Restarting Your Phone on page 4 17 cannot sign in to the Polycom CX700 IP phone see the Cannot connect to server or server name is incorrect error The Polycom CX700 IP phone is not recognized by the server Do one of the following steps Validate your domain name is correct Ensure DHCP is configured to provide DNS address as part of DHCP response Ensure DNS has SRV records for SIP service Ensure SIP server is reachable from the Polycom CX700 LAN cannot sign in to the Polycom CX700 IP phone I see the Cannot validate server certificate error The Polycom CX700 IP phone is not recognized by the server s certificate Do one of the following steps Ensure either time windows com is accessible or NTP is configured with appropriate SRV records created in DNS Ensure PKI enrollment objects have been created on AD to point to CA or CA delegate Troubleshooting Your Polycom CX700 IP Phone Symptom Problem Corrective Action cannot sign in to the Polycom CX700 IP phone see the User name or password is invalid e
6. To change your presence status information l Click your presence icon in the upper left hand area of the graphic display Chloe Brussard VU Jim Glunn Offline qt Lola Jacobsen 2 Choose a presence status from the following table Icon Status Text Description Available The contact is online and can participate in conversations This can also be set manually by the user Busy The contact is available but engaged in another activity Those activities include Ina Call The contact is in a phone voice or video conversation naConference The contact is in a multiparty conversation using phone voice video or application sharing naMeeting The Microsoft Office Outlook calendar shows that the contact has a scheduled meeting This can also be set manually by the user Do Not Disturb The contact is available but does not want to be interrupted This status is displayed for the following reasons The contact has manually set their presence status to Do Not Disturb 3 11 User Guide Polycom CX 700 IP Phone 3 12 Icon Status Text Description Away The contact is probably not available This status is displayed for the following reasons The contact s computer has been idle for more than the idle time period setting 15 minutes by default The contact s Microsoft Office Outlook calendar or Out of Office Assistant indicates
7. for example polycom user1 Your password 3 Select Sign In If you have connected your Polycom CX700 IP phone to your computer you can log in using Microsoft Office Communicator Select Advanced and then select Sign in via PC User Guide Polycom CX700 IP Phone 4 Do one of the following steps a Enter a six digit personal identification number PIN of your choice using the dial pad re enter the same PIN and then press the OK soft METE E gt Thu 10 22 Create PIN to use to unlock phone Type 6 digit PIN BENEENENEEEEEEENI Retype PIN 0 5 5 Use fingerprint instead For example enter 123456 twice b Press the Use fingerprint instead soft key The Create Fingerprint ID screen appears P k Auailable onfigure Fingerprint ID Swipe the fingertip uou want to use to unlock the phone downward across the fingerprint scanner The scanner will take Four readings of your fingerprint Use PIN instead 1 10 Usage Guidelines Getting Started with Your Polycom CX700 IP Phone c Follow the on screen instructions to register your fingerprint After completing the PIN or fingerprint registration process the Contact List screen appears Wed 11 05 Chloe Brussard vU Away qt Jim Glynn Offline Lola Jacobsen Away Redial To make a selection on the graphic display either use your finger or the scroll wheel and the Select key To navigate through menus to ent
8. 02 07 1 206 817 Hold uu LI End Call New Call Transfer 3 Call the second party To end a conference call gt Press the EndCall soft key or hang up Transferring Calls A call can be transferred in one of two ways Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call User Guide Polycom CX 700 IP Phone To perform a consultative transfer 1 During a call press Transfer soft key The active call is placed on hold Andreas Hauser 2 In a Call cali 1 206 817 0 00 05 Consult then Transfer To 9 zil Transfer to Mobile Phone De oe f Transfer Directly To End Call New Call Conference 2 Press the Consult then Transfer To soft key 3 Select the contact to which you want to transfer the call 4 As soon as the ring back sound is heard or after the party answers press the Complete Transfer soft key to complete the transfer You can talk privately to the party to which you are transferring the call before the transfer is completed You can cancel the transfer before the call connects by pressing the Cancel soft key To perform a blind transfer l During a call press Transfer soft key The active c
9. Accessibility of your phone The volume of the ringer handset and speaker e The display brightness e Your password Your PIN or fingerprint ID e The user who is currently logged into the phone The touch screer s calibration You can also view the current phone network settings You must be logged in to configure the basic settings on your Polycom CX700 IP phone Date and Time Format The date and time appears on the graphic display of the Polycom CX700 IP phone The phone obtains the date and time automatically from a configured SNTP server If the phone cannot obtain the date and time the display will flash Contact your system administrator if either the date or time is incorrect You have control over the format of the date and time display The default date and time format appears below X T Wed 11 05 Customizing Your Polycom CX700 IP Phone To configure the time and date l Press the Settings soft key on the graphic display Mon 07 30 Lack Phone Volume Brightness Change Password Change PIN or Fingerprint ID 3 Press the OK soft key to save your changes Location and Time Zone You have control over the location and time zone To configure the location and time zone l Press the Settings soft key on the graphic display User Guide Polycom CX700 IP Phone 2 Select Location Time Zone then select your preferred location and time zone PM METE z Mon 07 30 Set Location T
10. Contacts User Guide Polycom CX700 IP Phone Using the Basic Features of Your Polycom CX700 IP Phone Your Polycom CX700 IP phone is designed to be used like a regular phone You place calls transfer a call to someone else or conduct a conference call At any time only one active call may be in progress on your phone The active call is the one that has audio associated with it There may be one other call on hold or in an Incoming call or Ringing state Use the Scroll Wheel or the touch screen to switch between these calls This chapter provides basic operating instructions for the Polycom CX700 IP phone This chapter contains instructions on e Placing Calls e Answering Calls Ending Calls Redialing Numbers e Muting the Microphone e Adjusting the Volume e Placing Calls on Hold Hosting Conference Calls e Transferring Calls e Forwarding Calls Using Voice Mail Changing Your Presence Information e Restarting Your Phone To customize your phone refer to Customizing Your Polycom CX700 IP Phone on page 2 1 To troubleshoot issues with the phone refer to Troubleshooting Your Polycom CX700 IP Phone on page 4 1 User Guide Polycom CX 700 IP Phone If you require additional information or assistance with your new phone contact your system administrator Placing Calls You can place a call in many ways using your Polycom CX700 IP phone Dial the number using the dial pad with the handset
11. key to exit the Change PIN screen without making changes For more information on changing your the fingerprint and the fingerprint reader refer to Logging in on Your Polycom CX700 IP Phone on page 1 8 To switch to another user 1 2 Press the Settings soft key on the graphic display Select Switch User The Sign In screen appears on the graphic display Using the graphic display s soft keyboard enter the following The new user s Microsoft Office Communicator sign in name The new user s network domain and username The new user s password For more information refer to Logging in on Your Polycom CX700 IP Phone on page 1 8 Select Sign In The Confirm PIN screen appears Enter the new user s six digit personal identification number PIN using the dial pad then re enter the same PIN and then press the OK soft key The new user s contact list screen appears User Guide Polycom CX700 IP Phone Calibration of Touch Screen To calibrate the touch screen l Press the Settings soft key on the graphic display 2 Select Calibrate Touch Screen Carefully press and briefly hold your fingertip on the center of the target Repeat as the target moves around the screen l 3 Follow the on screen instructions to set the calibration 4 Touch the graphic display a final time to finish the calibration Managing Call Lists A call log showing a list of placed and received calls can be viewed o
12. steps a Press the Redirect soft key Enter a number to forward the incoming call to b Select To Voice Mail User Guide Polycom CX 700 IP Phone Using Voice Mail Note Your voice mail is saved ina centralized location and may be accessed from your phone The presence of new voice mail messages is indicated by a Message Waiting Indicator s onthe graphic display A list of voice mail messages is also displayed in the Messages list showing who left the message their presence status and the date and time that the message was recorded This feature requires that you have access to a Microsoft Exchange 2007 server For more information contact with your system administrator To listen to voice messages l Press the Messages soft key 2 Press the Call Voice Mail soft key D 3 Follow voice or visual prompts on the graphic display to retrieve your messages Changing Your Presence Information Your presence information is constantly being updated by Microsoft Office Communicator 2007 and Microsoft Office Communications Server 2007 based on a variety of factors including your Outlook Calendar whether you re in a call an Instant Messaging session or a conference However there may be times when you want to manually change your presence status For example if you ve got a deadline you may want to change your status to Do Not Disturb to avoid being interrupted Using the Basic Features of Your Polycom CX700 IP Phone
13. 3 2 redialing numbers 3 5 restarting phone 3 13 ring tones 2 4 setting time and date 2 2 setting up conferences 3 6 switching users 2 9 transferring calls 3 7 troubleshooting 4 1 voice mail 3 10 Power over Ethernet PoE 1 4 power source phone 1 4 power source phone 1 5 presence information 3 10 R redialing numbers 3 5 restarting phones 3 13 ring tones 2 4 S speakerphone answering a call 3 4 placing a call 3 3 switching users 2 9 Index 2 T time and date 2 2 transferring calls 3 7 troubleshooting audio problems 4 9 calling problems 4 6 control problems 4 3 display problems 4 8 power and startup problems 4 2 screen and system problems 4 4 U USB connection phone 1 5 useful phone tips 1 11 V voice mail 3 10 volume adjusting 3 5
14. P phone is connected to your computer with a USB cable you can receive audio through the phone s speaker for Microsoft Office Live Meeting 2007 and Microsoft Office Communicator 2007 R2 calls Note The USB cable is not included in your Polycom CX700 IP phone package but is available as an optional accessory Contact your system administrator if you want to connect your phone to your computer To connect your Polycom CX700 IP phone to your computer l Loginto Microsoft Office Communicator 2007 R2 on your computer 2 Connect the Type A USB connector square end of the USB cable to the Polycom CX700 IP phone User Guide Polycom CX700 IP Phone 3 Connect the Type B USB connector flat end of the USB cable to your computer Type A USB Connector 72 Ss Type B USB Connector The connection between your Polycom CX700 IP phone and your computer is detected as shown below 142 PM Thu 11 06 Complete Connection A connection has been detected between your desk phone and Communicator on your computer In Communicator sign in and type your password This will complete the connection and sign you in on the desk phone Sign in on phone instead 4 Do one of the following Select the Sign in on phone instead soft key to log into your Polycom CX700 IP phone To continue logging in refer to Logging in on Your Polycom CX700 IP Phone on page 1 8 Login from Microsoft Of
15. When you hear a dial tone enter the desired number b Dial the desired number using the dial pad Press the Speakerphone key To place a call using the headset gt Do one of the following steps a With the optional headset connected dial the desired number using the dial pad Press the Headset key b Press the Headset key When you hear a dial tone enter the desired number To place a call using the contact list Refer to Placing a Call to a Contact on page 2 12 Answering Calls You can answer a call in three basic ways using your Polycom CX700 IP phone using the handset e using the speakerphone using the headset Call duration on an active call is monitored through a local call timer This is visible on the graphic display User Guide Polycom CX 700 IP Phone Note You need to log in to answer incoming calls Only four simultaneous calls can be displayed on the graphic display at any time Answering Incoming Calls When the incoming call is for the user currently logged into the Polycom CX700 IP phone the caller name and information will be displayed AD uailable Thu 10 22 amp Incoming Call 1 406 817 0044 1 406 817 0044 Answer Redirect To Voice Mail To answer an incoming call when you are not already in a call gt Doone of the following steps a Pick up the handset b Press the Speakerphone key or the Answer soft key to answer the call through the speakerphone c Press t
16. all is placed on hold Press the Transfer Directly To soft key Select the contact to which you want to transfer the call The call is transferred if the party answers otherwise the call is sent to the party s voice mail You can cancel the transfer before the call connects by pressing the Cancel soft key Forwarding Calls Note Using the Basic Features of Your Polycom CX700 IP Phone You can configure your phone so that all incoming calls are forwarded to another party known as static forwarding You can also forward calls while the phone is ringing known as dynamic forwarding You may also forward calls to your voice mail This feature requires that you have access to Microsoft Exchange 2007 Static Forwarding To enable call forwarding 1 At the top of the graphic display select the Forwarding icon to the right of your name On the Forwarding screen select Forward to contact or phone number If you are forwarding to another contact or phone number select the contact name that you want to forward your calls then press the OK soft key On the Forwarding screen press the OK soft key To disable call forwarding 1 At the top of the graphic display select the Forwarding icon to the right of your name On the Forwarding screen select Do not forward incoming calls Press the OK soft key Dynamic Forwarding To forward an incoming call 1 With the phone ringing do one of the following
17. ator To lock your phone l Press the Settings soft key on the graphic display User Guide Polycom CX700 IP Phone 2 Select Lock Your phone is now locked Office Communicator Phone Edition Unlock To unlock your phone l Press the Unlock soft key on the graphics display The PIN entry screen appears 2 Enter your PIN then press the OK soft key 3 Ifyou have forgotten your PIN a Press the Forgot PIN soft key You are prompted to enter the password that you entered when you first logged in refer to Logging in on Your Polycom CX700 IP Phone on page 1 8 If you press the Cancel soft key the phone remains locked b Enter your password using the soft keyboard then press the OK soft key c Enter anew six digit PIN twice using the dial pad then press the OK soft key Note Use the fingerprint reader to unlock your phone if you initially identified yourself using the fingerprint reader For more information refer to Logging in on Your Polycom CX700 IP Phone on page 1 8 Customizing Your Polycom CX700 IP Phone Adjusting the Volume Display Brightness To adjust the volume on the ringer handset and speaker 1 Press the Settings soft key on the graphic display 2 Select Volume ndreas Hause nvailable Set Volume Ringer Volume BENENEEE m Handset Volume TIIT k Speaker Volume OK Cancel 3 Using Up orDown select your desired level for ringer handse
18. e Network Note Use Power over Ethernet PoE for network and power source connections unless otherwise directed by your system administrator To connect the network and AC power gt gt Plug the supplied network cable between the LAN jack on the back of the phone and an available network RJ 45 data port Using the supplied network cable the phone can be powered from a PoE IEEE 802 3af enabled network port The phone will begin to power up If there is no PoE enabled network data part available contact your system administrator for an AC DC power adapter Plug the AC DC power adapter into the Polycom CX700 IP phone s power plug then plug one end of in the country specific power cord into the power adapter and the other end into an available AC outlet Getting Started with Your Polycom CX700 IP Phone For more information on logging in refer to Logging in on Your Polycom CX700 IP Phone on page 1 8 Connecting to Your Computer Using a USB Cable You can connect your Polycom CX700 IP phone to your computer using a USB cable The advantages of this connection include Computer sign in If you are logged into Microsoft Office Communicator 2007 R2 on your computer you are automatically logged in on your phone e Making a one click audio call Each contact in your contact list has a default number that you can call by clicking the Contact card to the right of the contact Phone Audio When your your Polycom CX700 I
19. e between the headset jack and the USB port on the back of the phone The phone will restart prompt the user to recalibrate the screen and then present either the Sign In screen or the Connect to Computer screen Restarting the phone will sign out any previously signed in user and will wipe out call logs and other data associated with that user User Guide Polycom CX 700 IP Phone Troubleshooting Your Polycom CX700 IP Phone This chapter presents problems likely causes and corrective actions Problems are grouped as follows Power and Startup Controls Access to Screens and Systems Making and Receiving Calls Displays Audio If you still need assistance contact your system administrator Note You can reset your Polycom CX700 IP phone to factory defaults by using small pin on back of device between the headset and USB interfaces Your system administrator may require information about your phone Press the Settings soft key then select About Information about your phone appears including the firmware version MAC address IP address Subnet mask gateway address DNS server address VLAN ID part number and serial number To assist your system administrator in the investigation of some problems you may be asked to upload your phone s activity logs to the call server Press the Settings soft key then select Logging and the Send Logs soft key You may be asked to change the log level User Guide Polyc
20. e software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the Polycom CX700 IP phone which enables a new era in unified communications currently unavailable with traditional desktop phones Connecting a Polycom CX700 to Microsoft Office Communications Server 2007 R2 allows you to place regular and Voice over Internet Protocol VoIP calls answer calls forward calls keep a record of all calls start a conference call and click to call from a list of your personal contacts through integration with Microsoft s Active Directory and Microsoft Exchange Server Using your Polycom CX700 lets you take advantage of Microsoft Office Communications Server 2007 R2 without needing access to a computer For more information on what s new in Microsoft Office Communications Server 2007 R2 refer to http www microsoft com communicationsserver en us whats new aspx This User Guide provides everything you need to quickly use your new phone Verify with your system administrator that the network is prepared for configuring your Polycom CX700 IP phone you are pro
21. er data and instructions on how to use Microsoft Office Communicator 2007 R2 refer to the Microsoft Office Communicator help and documentation User Guide Polycom CX700 IP Phone 1 12 Customizing Your Polycom CX700 IP Phone You can customize your Polycom CX700 IP phone by adjusting the setting for time and date display contrast and ring type and other features You can add contacts to the phone s directory manually or from call lists You can handle incoming calls from different contacts in different ways This chapter provides basic operating instructions for customizing your Polycom CX700 IP phone This chapter contains instructions on Configuring Basic Settings Managing Call Lists Managing Contacts To read about the phone s basic features refer to Using the Basic Features of Your Polycom CX700 IP Phone on page 3 1 To troubleshoot issues with the phone refer to Troubleshooting Your Polycom CX700 IP Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator Configuring Basic Settings You can configure the basic settings by selecting the Settings soft key E33 It appears on the left hand side of the graphic display You can change the following settings The date and time format e The location and time zone e The ring tone heard when there is an incoming call Language support localization User Guide Polycom CX700 IP Phone
22. experience for Microsoft Office Communications Server 2007 R2 The graphic display features flexible navigation using its touch screen capabilities the navigation wheel just below the screen or the traditional number keypad The Polycom CX700 IP phone supports advanced functionality including e Presence and directory enabled telephony e 5 7 color touch screen Windows CE e Wideband audio e 2 USB ports Biometric fingerprint reader 210 100 switched Ethernet ports with POE This chapter contains Parts List e Assembling Your Polycom CX700 IP Phone Features of Your Polycom CX700 IP Phone Before You Use Your Polycom CX700 IP Phone To customize your phone refer to Customizing Your Polycom CX700 IP Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your Polycom CX700 IP Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator User Guide Polycom CX700 IP Phone Parts List The following components are included in your Polycom CX700 IP phone package e Polycom CX700 IP phone ooa handset amp handset cord e Network Cable e USB cable Getting Started with Your Polycom CX700 IP Phone Quick Start Guide and registration card BE Check this list before installation to ensure that you have received each item If you are missing any items contact your system administrator
23. ffice Communicator pool level gt FrontEnd Properties VoIP tab am trying to configure my fingerprint but the Polycom CX700 IP phone does not seems to recognize it Click Use Pin Configuration on menu bar and click Use Fingerprint Configuration on menu bar Swipe your fingerprint again press the Help button or the Setting button and get no response You are not logged in on your Polycom CX700 IP phone Sign into Microsoft Office Communicator server User Guide Polycom CX700 IP Phone Making and Receiving Calls Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to Do one of the following steps the Polycom CX700 IP phone Check that the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using in line powering have your system administrator check that the switch is supplying power to the phone Dial tone is not present on one of Do one of the following steps audio paths Switch between handset headset if present or speakerphone to see if dial tone is present on other paths If dial tone exists on another path connect a different handset or headset to isolate the problem e Verify that the phone is logged in and registered with Microsoft Office Communication Server 2007 Troubleshooting Your Polycom CX700 IP P
24. fice Communicator 2007 R2 Getting Started with Your Polycom CX700 IP Phone Adjusting the Phone Base To adjust the base l Push the button on the back of the Polycom CX700 IP phone to adjust the viewing angle D SS J 2 Select an angle that best suits you by moving the base up or down Features of Your Polycom CX700 IP Phone The features of the Polycom CX700 IP phone are l Graphic Display Shows information about calls messages time date and other relevant data and allows you to enter commands and select contacts through the touch screen User Guide Polycom CX700 IP Phone 10 11 13 Presence Status Indicator Indicates your presence state For more information refer to Changing Your Presence Information on page 3 10 Scroll wheel Navigates up and down the contact list and other elements of the user interface Select Key Selects the highlighted information Help Key Displays help for the currently displayed screen Microphone Mute Key Mutes local audio during calls so that others cannot hear you Volume Key Use to adjust the volume of the handset speakerphone and headset speaker and ringer if not in a call Headset Key Allows you to place and receive calls through an optionally connected headset Speakerphone Key Allows for hands free communication during calls Speaker For ringer and hands free audio output Hookswitch and Handset Cradle 12
25. he Headset key to answer the call through an optionally connected headset To answer an incoming call when you are in another call l Press the Answer soft key to access the new call The original call is put on hold Ending Calls Using the Basic Features of Your Polycom CX700 IP Phone To end a call gt Do one of the following steps Redialing Numbers Press the EndCall soft key Replace the handset Press the Speakerphone key if you are using the speakerphone Press the Headset key if you are using the optional headset To redial the last placed call 1 On the left hand side of the graphic display select the Contacts soft key 2 Press the Redial soft key To redial any missed call Refer to Managing Call Lists on page 2 10 Muting the Microphone During a call press the Microphone Mute key Microphone Mute LED turns on to indicate that the other party cannot hear you Microphone Mute applies to calls using the handset headset and speakerphone You can still hear all other parties while mute is enabled To turn off Microphone Mute press the Microphone Mute key again Adjusting the Volume During a call if you are using the speakerphone pressing the Volume key adjusts the speaker volume User Guide Polycom CX 700 IP Phone During a call if you are using the handset pressing the Volume key adjusts the handset volume During a call if you are using the headset pressing the Volume key adj
26. hone Symptom Problem Corrective Action The phone does not ring Ring setting or volume is low Do one of the following steps e Adjust the ringing level from the front panel using the volume up down keys e Check same status of handset headset if connected and through the Speakerphone e Verify that the phone is logged in and registered with Microsoft Office Communication Server 2007 Outbound or inbound calling is Do one of the following steps unsuccessful e Place a call to the phone under investigation Check that the display indicates incoming call information Liftthe handset Ensure dial tone is present and place a call to another extension or number Check that the display changes in response e Verify that the phone is logged in and registered with Microsoft Office Communication Server 2007 You may not have your dial plan set correctly or you may not have authorization to dial out Contact your System administrator You turned off the ringer Do one of the following steps When there is an incoming call lift the handset press Speakerphone key or press Headset key and you will get a dial tone entered digits but do not see Do one of the following steps them on the display e f you are not in either call view or contacts view make sure you go back to call view or contacts view Touch screen input once to make sure text box is in focus User G
27. ication to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice The software contained in this product may be copyrighted by Polycom and or one or more of its licensors Copyright 2009 Microsoft Corporation All rights reserved Copyright 2009 Polycom Inc THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2009 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products Th
28. ime Zone Cancel 3 Press the OK soft key to save your changes Ring Tones You can select a ring tone for incoming calls To select a ring tone 1 Press the Settings soft key on the graphic display 2 Select Ring Tones then select your preferred ring tone P _ Andreas Hause MIDI 7 Ruailable Thu 11 06 To hear the selected ring tone press the Play soft key 3 Press the OK soft key to save your changes Customizing Your Polycom CX700 IP Phone Language Support Many languages are supported by the Polycom CX 700 To change the language 1 Press the Settings soft key on the graphic display 2 Select Change Language then select your preferred language You can choose from Dutch English French German Italian Japanese Korean Brazilian Portuguese and Spanish vailable M Thu 11 06 Choose Language Cancel Note Your system administrator selects which of these languages are made available to you You will be able to select only those languages that your system administrator has deployed 3 Press the OK soft key to save your changes The selected language is downloaded to your phone Locking and Unlocking Your Phone After a period of inactivity your Polycom CX700 phone will lock You can also lock your phone yourself for example if you are leaving your desk Note The inactivity timeout is configured by Microsoft Office Communication Server 2007 For more information contact your system administr
29. le under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2
30. ls 1 ios eete hb y eh o ek E HERES HPEREMPES E M RE 3 2 Answering Calls e tiene eee ese easi ire e n 3 3 Ending Calls eresi ceret RR RR sabe es Pee mathe exer Ri ee 3 5 Redialing N mbers 1 oso e e ER Rh eee 3 5 Muting the Microphone ssssssssseeee eee 3 5 Adjusting the Volume 0 0 00 e eee eee eee 3 5 Placing Calls on Hold esse eere e ee me vetoes 3 6 Hosting Conference Calls 1 5 rese eet er ee eem ee 3 6 Transferring Calls e eere erre rRRHRP CHE nikehin a s 3 7 Porwarding Calls user oe eein ei o EF HET nen 3 9 Using Voice Mail sssesse e RR ERR dela need I e e e e 3 10 Changing Your Presence Information 6 0000 e eee eee 3 10 Restarting Your Phone 0 0000 3 13 4 Troubleshooting Your Polycom CX700 IP Phone 4 1 Power and Startup 0 eee ee rrene reki enia 4 2 Controls aea e RUE HRECERERNCUPERR REESE RET RUEEE ERR 4 3 Access to Screens and Systems ssssss 4 4 Making and Receiving Calls 00 000 e eee eee eee eee 4 6 Displays esee er eet e hands RUPPERUCRPES CERES RRIET EIE E 4 8 PW 4 9 Safety Notices 2 2 2 2 Safety Notices 1 Index vi TTC e Getting Started with Your Polycom CX700 IP Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom CX700 IP phone The Polycom CX700 IP phone provides a complete phone
31. m CX700 handset earpiece Your Microsoft Office Communication Server 2007 account may not be configured correctly Contact your system administrator to ensure your account is configured in Enterprise Voice mode There is no audio on the headset The headset is not properly connected or turned on Volume may be set too low Ensure that the headset is properly connected Ensure that the headset amplifier if required for your headset is turned on and or the volume is correctly adjusted Verify that the phone is logged in and registered with Microsoft Office Communication Server 2007 User Guide Polycom CX700 IP Phone Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language
32. n the graphic display Note This feature requires access to Microsoft Exchange 2007 Customizing Your Polycom CX700 IP Phone To view the call log l On the left hand side of the graphic display select the Call Log soft key m uailable Call Log 2 Sortthe Call Log screen in one of the following ways To view all calls that you have missed received or placed select All te To view calls that you have missed select Missed Calls To view calls that you have received select Received Calls ue To view calls that you have placed select Place Calls amp 3 To view the Contact card for a contact in the Call Log select the Contact card next to the contact name 4 When you are finished viewing the contact card select the Close Card soft key User Guide Polycom CX700 IP Phone Managing Contacts You can view your list of contacts on the graphic display You can view the following information about each contact e The contact s presence icon e The contact s name e The contact s presence status e The Contact card which contains detailed information about the contact Note The following limitations with respect to contacts exist on the Polycom CX700 IP phone The Microsoft Outlook contact list must contain less than 5000 contacts The Microsoft Office Communication Server 2007 contact list must contain less than 400 contacts e Your company s global address li
33. off hook or on hook Selecta contact from the contacts list shown on the graphic display e Select a contact from the contacts list using the Scroll Wheel then press the Select key at the center of the Scroll Wheel During a call you can alternate between Handset Headset or Speakerphone modes by pressing the Speakerphone or Headset keys or picking up the handset Call duration on an active call is monitored through a local call timer This is visible within the active call window on the graphic display In the figure below the call to 1 206 817 has lasted three seconds so far T a 1 206 817 0 00 03 D E gt End Call New Call Conference Transfer Note You need to log in to place all outgoing calls or answer incoming calls With regard to the placement of emergency calls consult your system administrator Only four simultaneous calls can be displayed on the graphic display at any time Using the Basic Features of Your Polycom CX700 IP Phone To place a call using the handset gt Do the following steps in any order Pick up the handset Dial the desired number using the dial pad The number appears in the phone number field The numbers will automatically dial once the complete number is entered You may need to press the Call soft key To place a call using the speakerphone gt Do one of the following steps a With the handset on hook press the Speakerphone key
34. om CX700 IP Phone Power and Startup Symptom Problem Corrective Action There are power issues The Polycom CX700 IP phone has no power Do one of the following steps Verify that no lights appear on the unit when it is powered up If using PoE verify that PoE is present on that port Ask your system administrator to check the appropriate LED or readout or port at the hub If using PoE verify that the network cable is plugged into the correct port on the Polycom CX700 IP phone If using AC power check if the phone is properly plugged into a functional AC outlet If using AC power make sure that the phone isn t plugged into a plug controlled by a light switch that is off If plugged into a power strip try plugging directly into a wall outlet instead If using AC power try the phone in another room where the electricity is known to be working on a particular outlet The Polycom CX 700 IP phone appears to be fine but there is no interaction between the handset and the Microsoft Office Communicator 2007 client There may be problems with the Microsoft Office Communications Server 2007 software Contact your system administrator to ensure your account is configured properly and that the Microsoft Office Communications Server 2007 software is properly installed and configured Controls Troubleshooting Your Polycom CX700 IP Phone Symptom Problem Corrective Acti
35. on The dial pad does not work The dial pad on the Polycom CX700 IP phone does not respond Do one of the following steps Check for a response from other feature keys or from the dial pad Place a call to the phone from a known working telephone Check for display updates Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone contact your system administrator since this may allow more detailed troubleshooting to occur before losing any current status information User Guide Polycom CX700 IP Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response from key presses The Polycom CX700 IP phone is not in active state Do one of the following steps Press the keys more slowly Check with the system administrator to see whether or not the key has been mapped to a different function or disabled Make a call to the phone to check for inbound call display and ringing as normal If successful try to press feature keys within the call to access the Menu for example Reboot the phone to attempt re registration to the call server refer to Restarting Your Phone on page 4 17 The display shows Cannot contact the server or Cannot acquire IP address
36. one Location 4 ee acess ite eee eet ae nig e ent a eR irn 1 8 Logging in on Your Polycom CX700 IP Phone 1 8 Usage Guidelines iios yore sted Sees pan cham ee P EROR 1 11 2 Customizing Your Polycom CX700 IP Phone 2 1 Configuring Basic Settings 0 eee eee 2 1 Date and Time Format 0 0 0 cece eee eee eee 2 2 Location and Time Zone 0000 eee eee 2 3 Ping Tones eeni kur e Geet ae a beak e abet 2 4 Language Support 8 te t RR EEEE Re epp ERE DR Re 2 5 Locking and Unlocking Your Phone lesssssese 2 5 Adjusting the Volume 00 0 2 7 Display Brightness 0 c cece n 2 7 Changing Your Password 0 0 00 e eee eee eee ee 2 8 Changing Your PIN seese rho eek ERR HERE ee eek T 2 9 Switching Users iic ieiechrkecepUCCeRRR UC eRECGORRECRNPRRRER NER RSS 2 9 Calibration of Touch Screen 0 000 e eee eee eee 2 10 Managing Call List er m re eR prre ee xe 2 10 Managing Contacts 34 224 sactsa deri teeies e le erga rre eri bte 2 12 User Guide Polycom CX700 IP Phone Adding Contacts s 0i 05 ccs tetat neces UE ERER CIERRE UE 2 12 Deleting Contacts eese ereer tr dienes PREIS ein ene ERE RE 2 12 Placing a Call to a Contact esee 2 12 Searching Fora Contact ses 2 13 Viewing a Contact Group 6 0 6 eee eee 2 13 3 Using the Basic Features of Your Polycom amp CX700 IP Phone Placing Cal
37. or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 User Guide Polycom CX700 IP Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this exp
38. ress warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liab
39. rror The Polycom CX700 IP phone is not recognized Do one of the following steps Make sure you user name and password is correct If you change your password on the phone before the server attempts to reauthenticate the phone will not be able to sign in to the server and will be left on the Sign In screen Enter your old password in the Password field and press Sign in If your domain password has changed and the server attempts to reauthenticate the phone will return to the Sign In screen Enter your new password in the Password field and press Sign in Make sure time on your phone is correct if Kerberos is enabled in your system Make sure WINS server is enabled if Kerberos authentication is being used on the server cannot sign in to the Polycom CX700 IP phone continue to see the Device does not have a valid IP address error The Polycom CX700 IP phone is not connected to the network mistyped my PIN during first configuration Do one of the following steps Check your phone is properly connected to switch or router Make sure switch outlet has proper connectivity to your network Make sure DHCP is enabled in your System Double tap on the edit text box for pin and start typing new digits am trying to log in first time on Polycom CX700 IP phone and I do not see PIN option The Microsoft Office Communicator is not configured correctly Ensure PIN is enabled on Microsoft O
40. st must contain less than 200 000 entries Adding Contacts New entries to the contact list are added through Microsoft Office Communicator 2007 on your computer Deleting Contacts Entries in the contact list are deleted through Microsoft Office Communicator 2007 on your computer Placing a Call to a Contact To place a call to a contact gt gt Select the Contact card and then select the number Customizing Your Polycom CX700 IP Phone Searching For a Contact To search for a particular contact gt gt From the contact screen search for a contact using the dial pad When a dial pad key is pressed the entries whose first name starts with a character that matches the letters on the key label will be retrieved For example if you press 5 all entries whose first name starts with J K and L are listed like Julie or Kevin AM D 24 Thu 10 22 Unknown Jain Vikas Busy Patino Jaime Humberto Bastidas ra Salah Tamer In a meeting Nouikou Nikolai Available You can dial any successful matches from the resulting information on the graphic display Viewing a Contact Group To view a Contact Group 1 On the right hand side of the graphic display select Contact Groups 2 Do one of the following steps To view a Contact Group select the group name Tocreate a Contact Group select the New Group soft key and follow the instructions To view all of your contacts select All
41. swering calls 3 3 B base adjusting 1 7 C call lists 2 10 types of 2 10 calls ending 3 5 on hold 3 6 with handsets 3 3 with headsets 3 3 changing passwords 2 8 changing PINs 2 9 changing presence 3 10 conferences setting up 3 6 contact directory 2 12 D directory contacts 2 12 display brightness adjusting 2 7 E ending calls 3 5 F features list of 1 7 Polycom CX700 1 7 forwarding calls 3 9 G getting started 1 1 H handset answering a call 3 4 connecting 1 4 placing a call 3 3 headset answering a call 3 4 connecting 1 4 placing a call 3 3 holding calls 3 6 I idle display 1 11 L language support 2 5 locking your phone 2 5 M microphone mute 3 5 Microsoft Office Communications Server 2007 R21 8 N network connection phone 1 4 P parts list 1 2 phone location 1 8 placing calls 3 2 PoE See Power over Ethernet Index 1 User Guide Polycom CX700 IP Phone Polycom CX700 adjusting base 1 7 adjusting display brightness 2 7 adjusting volume 3 5 assembling 1 3 call lists types of 2 10 calls on hold 3 6 changing passwords 2 8 changing PINs 2 9 contact directory 2 12 customizing 2 1 ending calls 3 5 features list of 1 7 figure features 1 7 forwarding calls 3 9 getting started 1 1 handset 1 3 headset 1 3 idle display 1 11 illustration 1 2 language support 2 5 locking phone 2 5 logging in 1 8 muting microphone 3 5 parts list 1 2 phone location 1 8 placing calls
42. t and speaker volume 4 Press the OK soft key to save your changes or the Cancel soft key to exit the Volume screen without making changes To adjust the brightness on the graphic display to a comfortable level 1 Press the Settings soft key on the graphic display User Guide Polycom CX700 IP Phone 2 Select Brightness Andreas Hauser Available Set Brightness Brightness 3 Using Up orDown select your desired level 4 Press the OK soft key to save your changes or the Cancel soft key to exit the Brightness screen without making changes Changing Your Password To change your password 1 Press the Settings soft key on the graphic display 2 Select Change Password uailable Old password New password Confirm password aleje sme 7 Input Panel 3 Enter your old password then enter your new password twice Changing Your PIN Note Switching Users Customizing Your Polycom CX700 IP Phone 4 Press the OK soft key to save your changes or the Cancel soft key to exit the Change Password screen without making changes PIN enforcement is configured by Microsoft Office Communication Server 2007 For more information contact your system administrator To change your PIN 1 2 3 4 Press the Settings soft key on the graphic display Select Change PIN Enter your old PIN then enter your new PIN twice Press the OK soft key to save your changes or the Cancel soft
43. that the user is out of the office The contact is temporarily unavailable As soon as activity is detected on the contact s computer Microsoft Office Communicator 2007 automatically resets the presence status to the appropriate state This can also be set manually by the user Be Right Back This contact is engaged in another activity and will return shortly This can also be set manually by the user Appear Offline This contact is offline It is set by Microsoft Office Communicator 2007 The contact is not available This status is displayed for the following reasons The contact has manually set their presence status to Appear Offline Microsoft Office Communicator 2007 is not running on the contact s computer or the contact has not signed in The contact has blocked you from seeing his or her presence status 3 Press the appropriate soft key Press the Reset Status soft key to reset to the default which is based on your Microsoft Office Communicator 2007 status Press the Cancel soft key to exit the Change Presence screen without making changes Using the Basic Features of Your Polycom CX700 IP Phone Restarting Your Phone Note On rare occasions you may need to restart your phone to address problems or to force the sign out of a user who is not present to unlock the phone To restart the phone gt Insert a small tool like a paper clip into the small reset hol
44. uences for human health and the environment due to the possible presence of Hazardous substances in electrical and electronic equipment which could be caused by inappropriate disposal For more information about where to drop off your electrical and electronic waste please contact your local city or municipality office your household waste disposal service or the shop where you purchased this product Refer to http ec europa eu environment waste weee index_en htm for additional information on WEEE FCC Part 15 Class B This product was tested and complies with the limits for a Class B digital device under Part 15 of the U S Federal Communications Commission FCC rules and is subject to these conditions It may not cause harmful interference Canada ICES 003 and must accept any interference received including any that causes undesired operation This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Not intended for use in machinery medical or industrial applications CE This Polycom CX700 has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC and 2006 95 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK Safety Notices 3 User Guide Polycom CX700 IP Phone Safety Notices 4 Index A adding contacts 2 12 an
45. uide Polycom CX700 IP Phone Displays Symptom Problem Corrective Action There is no display Power is not correctly applied to Do one of the following steps The display is incorrect the Polycom CX700 IP phone e Check that the display is illuminated The display has bad contrast Make sure the LAN cable is inserted properly at the side of the phone try unplugging and re inserting the cable f using PoE have your system administrator check that the switch is supplying power to the phone The contrast needs adjustment Do one of the following steps Refer to Display Brightness on page 2 7 Reboot the phone to obtain a default level of contrast refer to Restarting Your Phone on page 4 17 Outbound or inbound calling is Do one of the following steps unsuccessful e Place a call to the phone under investigation Check that the display indicates incoming call information Liftthe handset Ensure dial tone is present and place a call to another extension or number Check that the display changes in response The display is flickering Certain types of older fluorescent Do one of the following steps lighting may cause the display to Move the Polycom CX700 IP phone appear to flicker away from the lights Replace the lights Audio Troubleshooting Your Polycom CX700 IP Phone Symptom Problem Corrective Action There is no audio on the Polyco
46. usts the headset volume If you press the Volume key when not in call the ringer volume is adjusted You can also adjust volume by selecting the Settings soft key and the Volume screen Refer to Adjusting the Volume on page 2 7 Placing Calls on Hold During a call press the Hold soft key This will be indicated on the graphic display by the hold on the graphic display 1 206 817 0 00 03 Hold p E E 2 ue tll 0 0 0 End Call New Call Conference Transfer Press the Hold key again to resume the call Note As using the Hold feature typically generates music or a beeping tone avoid putting a conference call on hold Hosting Conference Calls You can initiate a conference call by selecting one or more contacts by selecting a contact group or by selecting a distribution group You start a conference call as an initial phone call and then add more contacts To set up a conference l Call the first party Using the Basic Features of Your Polycom CX700 IP Phone Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists For more information refer to Placing Calls on page 3 2 Searching For a Contact on page 2 13 or Managing Call Lists on page 2 10 2 After the first party answers press the Conference soft key then press the Add Someone soft key gt _ Andreas Hauser 7 52 P In a Call Mon 07 30 ane 0
47. visioned in Microsoft Office Communications Server 2007 R2 and your network is correctly configured As well read the Parts List and Safety Notices sections in this guide before you set up and use the Polycom CX700 IP phone This information can also be found at http www polycom com support voicedocumentation Changes to This Guide The following sections are new for this edition Connecting to Your Computer Using a USB Cable on page 1 5 e Ring Tones on page 2 4 Language Support on page 2 5 Major updates have occurred to the following sections since the previous edition Logging in on Your Polycom CX700 IP Phone on page 1 8 e Redialing Numbers on page 3 5 User Guide Polycom CX700 IP Phone Contents About This Guide is ya mes 9 AG REEI C RPEPe S Ill Changes to This Guide nunana sunrunner renren rrna iii 1 Getting Started with Your Polycom CX700 IP Phone 1 1 Parts List tind eta teo doesnt Ade eae arlene a bebe ur iecur edet 1 2 Assembling Your Polycom CX700 IP Phone sseeseeeese 1 3 Connecting the Handset and Optional Headset 1 3 Connecting Network and Power Source 000 000005 1 4 Connecting to Your Computer Using a USB Cable 1 5 Adjusting the Phone Base 000 0000000 1 7 Features of Your Polycom CX700 IP Phone 000 1 7 Before You Use Your Polycom CX700 IP Phone 04 1 8 Ph
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