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1. cecceeeceeeeeeseeeeeeeeeseeeeaeeseeeeeneeseneeeaeesaas 6 16 Clock Generator Configuration cccceecceeeteceeeeeeeeeeeeeeeeeeeeeeseeeeeeeeteaeees 6 19 Set PASSWOMd rt ata dant gere it ns Marre aies dattes 6 19 Using other configuration utilities ee eee eeseeeeeeeeeeeeeeeeeeeeeeenaeeeeenneesenaeees 6 20 Part 4 Upgrading and replacing hardware Preparing to Upgrade sine 7 1 Evaluating your new hardware ou eeeseeeesseeeeeneeeeeneeeeeeeesenaeeeeeeeeesnneesenaeees 7 2 For conflicts with system resources used by adapter cards 7 2 For conflicts with other system resources 0 0 0 eeeseeeeeeneeeeeneeeeeeeeereeees 7 2 Planning your hardware changes ccessceeeeseeeeeeeeeseeeeeeneeeeenaeeseeeeetenaeees 7 3 Recording your CHANGES eeeeeseeeeeeneeeeeneeeeeeaeeeeeaeeeeneeeeeenaeeenentereaes 7 3 Resolving resource conflicts 0 0 eeeseeeeeeeeeeeeneeeeeaeeeeeneeeeenaeeeeeeeerenneeseneeees 7 4 Using Set P en sein elo lee eee ele 7 4 Using the Windows 98 Device Manager eccere 7 4 Opening the system unit 7 5 Taking safety precautions 2 eee eesceeeeseeeeeeeeeeeeeeeeeeeeeeenneeeeeeeenenneees 7 5 Removing the top cover is 7 6 Looking inside the system unit ee eeeeneeeeeeeeeeeeeeeeeeeeeeesaeeeeeneeeeeeneeeneaeeees 7 7 vii Adding and removing adapter cards and drives cccssssecceesesseeeeeeees 8 1 Resolving conflicts with installed adapter Cards 0 0 eesseeesseeenseeeeeneeeeeees 8 2
2. 1762 1780 1781 1782 Error messages Hard disk s diagnostics fail Primary master IDE has changed Primary slave IDE has changed Secondary master IDE has changed Secondary slave IDE has changed Primary master hard disk fail Primary slave hard disk fail Secondary master hard disk fail Corrective actions 1 2 D akWN AUN akWN Determine if the hard disk is defined correctly in BIOS Setup Check the hard disk drive cable connection Check the hard disk drive Make sure the System Boot Drive parameter in the Startup Options of BIOS Setup is not set to Drive A only Load the default settings in Setup Insert a system diskette into the diskette drive and reboot the system Ensure the diskette drive configuration setting in BIOS Setup is correct Check the power to the hard disk drive Check the Diskette Drive Load the default settings in Setup Check the IDE drive jumper Check the power to the IDE drive Check the IDE cable connection Check the IDE drive Load the default settings in Setup Check the IDE drive jumper Check the power to the IDE drive Check the IDE cable connection Check the IDE drive Load the default settings in Setup Check the IDE drive jumper Check the power to the IDE drive Check the IDE cable connection Check the IDE drive Note If any of the errors persist after performin
3. On The numeric keypad provides numeric functions The numeric keypad provides arrow key Home PgUp PgDn End Insert Of and Delete functions BIOS Setup configuration 6 13 Gate A20 Option This entry allows you to select how the gate A20 is handled The gate A20 is a device used to address memory above 1 Mbytes Initially the gate A20 was handled via a pin on the keyboard Today while keyboards still provide this support it is more common and much faster for the system chipset to provide support for gate A20 Normal keyboard Fast chipset Typematic Rate Setting This setting determines whether or not the typematic repeat function is enabled If the typematic function is enabled and a key is held down the key will repeat after a brief delay If the typematic function is disabled the key will not repeat when held down Enabled Enable typematic rate repeat Disabled Disable typematic rate no repeat Typematic Rate Chars Sec When the typematic rate is enabled you can select the rate at which the keys are repeated 6 6 characters per second 8 8 characters per second 10 10 characters per second 12 12 characters per second 15 15 characters per second 20 20 characters per second 24 24 characters per second 30 30 characters per second 6 14 IBM Personal Computer User Guide Typematic Delay Msec When the typematic rate is enabled you can select the delay between when the key was first depressed and when
4. Telephone Refer to the section entitled How and when do contact the IBM PC HelpCenter on page 2 5 for information about the telephone services of HelpWare HelpWare support and services 2 1 What can I do on my own Sometimes you can quickly solve problems that you may have with your computer We have given you several different methods you can use to solve problems on your own If you need to you can still contact IBM for support There is more information about telephone support in How and when do contact the IBM PC HelpCenter on page 2 5 Printed documentation The documentation that came with your computer contains information about troubleshooting hardware and software problems This information begins with the quick step by step guide on page 10 6 which can help you diagnose hardware and software problems Once you know the nature of the problem you can follow the instructions in the Solving hardware and software problems on page 10 7 Just match the description or error code with your question and follow the instructions to solve the problem Online documentation Your computer also came with several online resources that you can use to solve problems Help files The operating system and most preinstalled programs in your computer contain online help files These files may contain information about upgrading hardware using software and many other common computer tasks The Help files also contain
5. 1 2 Position the system unit so that the card is accessible to you If the adapter card has cables disconnect them Be sure to take note of where the cables are connected You will have to reconnect these cables when you reinstall the card Remove the adapter card screw Firmly hold the adapter card and carefully pull it from the card connector If you are not reinstalling the adapter card reinstall all other hardware and screws that you removed prior to the removal of the adapter card Adding and removing adapter cards and drives 8 5 Removing and adding drives Your computer has four drive bays to accommodate various types of drives See the section Looking inside the system unit on page 7 7 for the location and description of the drive bays Identifying signal cable connectors When you install a drive of any type you must attach the signal cable also called the data cable from the drive to a connector on the system board The following table identifies each connector on the system and the type of drive that uses the connection Note that the first two connectors are for IDE ATA ATAPI drives such as hard disk drives and CD ROM drives while the third connector is for diskette interface drives such as diskette drives or tape drives If the machine type of your system is 2196 use the following illustration to identify the signal cable connectors on your system board System board connector Interface type T
6. Remove the new hardware and restart the computer to see if the problem is corrected If the problem is corrected you might have installed the new hardware incorrectly Reinstall your hardware For instructions on installing hardware in the system unit see Working with the hardware in the system unit on page 8 3 For instructions on installing options on the system board see Adding and replacing system board components on page 9 1 If you did not just install new hardware or the computer appears to start normally go to Step 3 Diagnosing and recovering from problems 10 3 Step 3 Yes Is anything displayed on the monitor There may be a problem with the system unit if An error message appears Find the error message in the section Error codes and messages on page 10 17 and take the action listed A box containing an error code and message appears Follow the instructions in the message For instructions on using Setup see Entering Setup on page 6 4 The image on the screen is unreadable the image is scrolling blinking or flashing 1 The monitor you attached may not be an SVGA monitor or you may have selected a monitor setting that your monitor does not support Follow these steps to reconfigure your monitor a Restart the computer If necessary turn the system unit off pause for 15 seconds and then turn the system unit back on When you see Starting Windows 98 a
7. Setting modem card configurations 0 eee eeteeeeeeeeeeeeeeeeeteeeteaeeeaeeteeee 8 2 Working with the hardware in the system unit 8 3 Adding and removing adapter Cards os eeeeeesseeesereeeeeeeeeeeneeeeesneeeeeneeenenneees 8 4 Installing adapter cards oo eee ee eeseeeeneeeeeeeeeeeneeeeesaeeeeeaeeeseneeeeneetereaes 8 4 Removing adapter Cards 00 eeesceeeseeeeeneeeeeenreeseneeeeeneeeeeaneeeenaeeeeeneeeees 8 5 Removing and adding drives 00 0 eeeeeeseeeeeneeeeeeeeeeseeeeeaeeseseeeseneeeesentereeaes 8 6 Identifying signal cable Connectors 10 2 0 eeeeeseeeeeeneeeeeeneeeeeneeeeeneeereees 8 6 Removing the CD ROM drive ecceeceeeeeeeeeeeeeeeeeeseaeeeeeteeeeteeeeeaeees 8 11 Removing the hard disk drive eeeeseeeeeneeeeseeeeeeeeeeeneeeteeeeeeneeeee 8 12 Updating the CMOS settings in Setup c ce eeceeeeeeseeeeeeeeeeeeeeeeeeeeeeeteeeeeaeens 8 13 Foradapter Cards 22 44 tea a aaa 8 13 For Driv s sisi semis sun anne Mendes ee eibeeataaaitanagase 8 13 Adding and replacing system board components sssssssnnnnnnnnnnnnnnnnnnn 9 1 Identifying system board parts machine type 2196 n 9 2 Locating system board jumpers and connectors machine type 2196 9 4 Identifying system board parts machine type 2197 and 6344 oo 9 5 Locating system board jumpers and connectors machine type 2197 ANG GS44 cece sete cate aiaserachgatccsszefad ca rc E ent orne detre 9 7 Card connector and jumper information 0 cecceeseeeeeeeeeeee
8. Specification tables on page A 1 This appendix contains specific memory address interrupt channel and port specifications It also includes a list of the system board connectors and their corresponding functions Appendix B Modem information on page B 1 This appendix contains descriptive information about modems including AT command set information you can use if you decide to operate your modem from a DOS command line Appendix C Monitor terminology on page C 1 This appendix contains definitions of some of the terms generally used to describe monitor characteristics Appendix D Warranty on page D 1 This appendix contains the information of warranty Appendix A Specification tables Memory module placement This memory module placement table shows you how to place dual inline Memory modules DIMMs into the sockets labelled DIMM1 Bank 0 and DIMM Bank 1 Refer to the section Identifying system board parts machine type 2196 on page 9 2 for the location of the DIMM sockets Table 1 Memory module placement DIMM Bank 0 DIMM Bank 1 16M NONE 32M NONE 64M NONE 128M NONE 16M 16M 32M 16M 64M 16M 128M 16M 16M 32M 32M 32M 64M 32M TOTAL Memory 16M 32M 64M 128M 32M 48M 80M 144M 48M 64M 96M Specification tables A 1 Table 1 Memory module placement Continued DIMM Bank 0 DIMM Bank 1 TOTAL Memory 128M 32M 160M 16M 64M 80M 32M 64M 96M 64M 64M 128M 128M 64M 192M 16M 12
9. equipment always follow basic safety precautions such as Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak XV Lithium battery notice Your computer uses lithium batteries There may be Caution a risk of fire explosion or burns if the batteries are handled incorrectly To ensure safety e Do not recharge disassemble heat or incinerate a lithium battery e Replace the battery with an identical or equivalent type lithium battery Do not throw or immerse the battery in water e Discard used lithium batteries according to local country dispositions Regulatory safety notice for the CD ROM and DVD ROM drive This notice contains required safety information about the CD ROM DVD ROM drive in your computer if included with the model you purchased The CD ROM DVD ROM drive is a Class 1 laser product and Class 1 laser products are not considered to be hazardous The design of the laser system and CD ROM DVD ROM dr
10. manufacturer or model name of your printer in the list see if your printer came with a diskette or CD ROM that has a driver for Windows 98 If so follow the instructions for using the diskette or CD ROM Or your printer may have an emulation mode that allows it to print like one of the printers in the list Look in the documentation that came with your printer to find information on emulation modes Then select the name of one of the printers it can emulate in this list e The default port for your printer Select the LPT1 Printer port option Getting started 4 7 Setting up communications If your computer has a fax data modem it can communicate with other computers and fax machines Some IBM personal computers have a modem already installed However if your computer package comes with a modem but it is not installed open the system and install the modem first Refer to sections Opening the system unit on page 7 5 and Adding and removing adapter cards on page 8 4 for instructions Before your computer can use its modem you must complete the procedures in the following sections Connecting your modem to the telephone network e Configuring your communications software Connecting your modem to the telephone network Modems are designed to operate over the public switched telephone network PSTN or PSN This is an analog network commonly used by most households Connect the modem to an analog network only If
11. steps to set the power saving features of your monitor 1 2 Click on the Start button on your desktop Select Settings then click on Control Panel You can also double click on the My Computer icon to display the My Computer window Double click on the Control Panel icon From the Control Panel window double click on the Display icon to show the Display Properties window Select the tab Screen Saver On the lower section where you see Energy saving features of monitor click on the Settings box The Power Management Properties window opens Specify the number of minutes before the monitor enters standby or completely shuts off and then click on OK When the monitor is in standby press any keyboard key or move the mouse to take the monitor out of standby 5 6 IBM Personal Computer User Guide Chapter 6 BIOS Setup configuration Your IBM Personal Computer is already configured for immediate use You can view your computer s configuration settings using the Configuration Setup Utility and the Windows 98 Device Manager You can also use these configuration utilities to change some configuration settings For example if you add or replace hardware inside your system unit you might need to verify or update specific settings For information about working with your system units hardware see Part 4 Upgrading and replacing hardware This chapter contains the following sections to help you reconfigure and optimi
12. Note If any of these problems continue after taking the actions listed see HelpWare support and services on page 2 1 for information on obtaining service 10 12 IBM Personal Computer User Guide Solving software problems Table 2 Software problems If the problem is Clock loses time Computer doesn t go into standby or automatically power off when the set time has elapsed Here s what to do The most common cause for the clock losing time is related to application programs not a hardware failure If you experience this problem do the following 1 From the Windows desktop click on the IBM Update Connector icon to obtain the latest software updates for your computer If you have the Norton AntiVirus program installed click on the LiveUpdate icon to obtain the latest version of the Norton AntiVirus program For assistance with updating application programs that were not included with your personal computer contact the software manufacturer Make sure you don t touch the mouse or keyboard and don t start a program that involves using the hard disk such as File Manager or a Windows 98 screen saver These activities make the timer start over If the computer does not automatically turn off make sure the Power Management mode is enabled then check the set time parameter For instructions on using Setup see Entering Setup on page 6 4 Allow a few minutes more than the spec
13. Note If any of these problems continue after taking the actions listed see HelpWare support and services on page 2 1 for information on obtaining service Diagnosing and recovering from problems 10 11 Table 1 Hardware problems Continued If the problem is Here s what to do Printer error 1 Make sure the printer is turned on 2 Make sure the printer cable is correctly and securely connected to the printer and to the parallel printer port on the back of the system unit The printer port has this symbol next to it to help you fl 3 Make sure the printer power cord is securely connected to an electrical outlet 4 Make sure the printer is ready for printing If the Ready light is on but not flashing the printer is ready 5 Make sure the correct printer driver is selected in the software if required For instructions on selecting a printer driver see Getting ready to print on page 4 7 6 Make sure the paper and the cartridge containing the print material ink ribbon or toner are loaded correctly 7 Turn the printer and system unit off and wait 10 seconds Now turn the printer on and then the system unit 8 Make sure the On board Parallel Mode option is set properly in the Integrated Peripherals menu in Setup 9 Make sure the parallel port Operation Mode parameter is set to a mode that matches your printer 10 For additional help see the user s guide that came with the printer
14. Puerto Rico and Canada Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms and Part 2 Country Unique Terms The terms of Part 2 may replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller Machine IBM Personal Computer machine type 2196 and 2197 Warranty Period Parts One 1 Year Labor One 1 Year Contact your place of purchase for warranty service information Some IBM Machines are eligible for On site warranty service depending on the country where service is performed The IBM warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified f
15. Shut down your operating system and turn off your computer and any attached devices Wait for the power light to turn off 3 Turn on all attached devices then turn on your computer 4 When you see the Main Menu use the arrow keys to select System Utilities then press Enter 5 From the System Utilities menu select Run Diagnostics and press Enter 6 From the menu bar select Diagnostics and press Enter 7 Select Run Normal Test and press Enter Reinstalling device drivers When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only if you know that it is necessary to do so to correct a problem with your computer Copies of the device drivers that come preinstalled on your IBM computer are located on the Recovery and Diagnostics CD in a folder called INSTALLS If you need to reinstall a device driver refer to the INSTALLS folder on the CD and choose the appropriate device subfolder Reinstall the device driver using one of the following methods Inthe device subfolder look fora README TXT file or other file with the TXT extension Sometimes this file might be named after the operating system such as WIN98 TXT The text file contains information on how to reinstall that device driver or Use the Add New Hardware program located in the Windows Control Panel to reinstall the device driver Not all device drivers can be reinstalled in this manner If th
16. V 42bis commands viiia uel Ae eel ie ett vee eves aa ETENA B 11 Modem response codes ccssccceesceeeeeseeeceseneeenneeseeeeeseseeensenseneseeeeenseeees B 12 O WEGISTErS i nisi inde i eed In a ce ee Ge Sn B 13 Appendix C Monitor terminology sen C 1 x Appendix D Warranty cscceesseesseeesnssneesssceeensenesseeeeaseeseesseeeaseeenenseenenees D 1 Warranty statement ccccccccceeeeeeeeeeeeeeeeaeeeeeeeeeeeaeeseeseeeaeeeeeesenneeeeeeeeaae D 1 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General Terms eeceeesceeeeeeeeeeeeeeteeeeeeeeeeeeeas D 2 IBM Statement of Warranty Worldwide except Canada Puerto Rico Turkey United States Part 1 General Terms D 6 Part 2 Country Unique Terms ecceeceeeseeeeeeeeeeneeeeeeeeeeeseeeeneeeeneetaes D 10 Index IBM Personal Computer User Guide Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only IBM s product program or service may be used Any functionally equivalent product program or service that does not infringe any of IBM s intellectual property rights may be used instead of the IBM product program or service Evaluation and verification of operation in conjunction
17. about modems including AT command set information that you can use if you decide to operate your modem from a Windows 98 DOS box prompt e Appendix C Monitor terminology on page C 1 This appendix contains definitions of some of the terms generally used to describe monitor characteristics e Appendix D Warranty on page D 1 This appendix contains the IBM hardware product warranty for your computer The book also contains an index Using this book 1 3 Where to find more information The following publications and online documentation contain more information about your computer Setup Poster This poster contains instructions to help you unpack set up and start using your computer Online documentation Your computer comes with different types of online documentation The software that came preinstalled on your computer may include online tutorials and exercises that can help you learn how to use your computer Help is also available as you use your software In most software you can press F1 for help From the Windows 98 desktop you can search for specific help topics about your computer To start the Windows 98 help system follow these steps 1 Click on the Start button on your desktop 2 Move your mouse pointer to the Help option and click on it 1 4 IBM Personal Computer User Guide Part 2 Support information This part contains the various support and services the IBM HelpCenter provides This p
18. connect to the Internet using The Microsoft Network or any other Internet service provider Internet service provider and line charges may apply The IBM Internet Connection Services The IBM Internet Connection Services is IBM s online service that gives you easy access to the Internet Once you have configured your computer to connect to the Internet you can access a wide variety of online information Other online services include electronic mail news groups BBS World Wide Web and a lot more Follow these steps to connect to the Internet through the IBM Internet Connection Services 1 Click on the Netscape icon or on the Internet Explorer icon on your Windows 98 desktop If you don t find the Netscape icon on your desktop proceed to the next section The Microsoft Network 2 When the IBM Internet Connection Services screen appears click on Sign up to display the online instructions on how to set up your computer 3 Follow the online instructions If you need assistance press the F1 key to display the online help The Microsoft Network 4 10 IBM Personal Computer User Guide You can also use a Windows 98 program to configure a dial up connection to The Microsoft Network Follow these steps if you want to become a member of The Microsoft Network 1 From the Windows 98 desktop double click on the Setup MSN Internet Service icon 2 Follow the online instructions If you need assistance press the F1 key to
19. consignes de s curit afin de ne pas endommager l ordinateur Pour votre s curit et celle de votre mat riel suivez les instructions de la section Disconnecting your computer on page xv avant d ouvrir l unit centrale le cas ch ant Branchement de l ordinateur Pour brancher l ordinateur proc dez comme suit 1 Mettez l ordinateur hors tension ainsi que tout p riph rique cran ou imprimante que vous allez connecter qui dispose d un interrupteur d alimentation Connectez tous les c bles de l cran par exemple l ordinateur Branchez tous les c bles d interface par exemple un c ble t l phonique sur des socles de prise de courant correctement mis la terre Branchez les cordons d alimentation sur des socles de prise de courant correctement mis la terre Mettez l ordinateur sous tension ainsi que tout p riph rique connect disposant d un interrupteur d alimentation D branchement de l ordinateur Pour d brancher l ordinateur proc dez comme suit 1 Mettez l ordinateur hors tension ainsi que tout p riph rique connect disposant d un interrupteur d alimentation xix 2 D branchez tous les cordons d alimentation des prises de courant 3 D branchez tous les cables cable de t l phone par exemple de leurs prises 4 D branchez tous cables de l ordinateur les cordons d alimentation les cables d entr e sortie et tous les autres cables qui pourraient y tre con
20. duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp Contents aE E T xi Conventions used in this DOOK eceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeseaeesaeeseeeseaeeeeeee xii Safety informatio Nainiai irai onde da ease Adee een dead dene xiii Installation vie dah ee ee xiii Safety while working with hardware ccccesceeeseeeeeeeteeeeeeeeeeeeeeeseaeees xiv Lithium battery notice 20 0 2 ceeeceseeseesececeececneeeseeeesseeeseseeeeeseneneneneeetsees Xvi Regulatory safety notice for the CD ROM and DVD ROM drive xvi Laser compliance statement eceesseeeeneeeeeneeeeeeaeeeeeeeeeteneeeeeneeeeeas xvii Consignes de s curit oo eeeeeeeseeeseeeeeeeeeeeeaeeeaeteneetaeeeaeeteaeenieeteneees xviii Consignes de s curit lors de la manipulation du mat riel xix Regulatory notices ices la a ea en ee xxiii North American Federal Communications Commission FCC Statement isa sees eke wherein Sedna ne enr eden ene ceeeetten des ebb ut xxvi European Community Directive Conformance Statement 06 xxvii Trademarks E E A E xxvii Year 2000 Notice Information cccccccececeeceeeeeeeeeeeeeeeeneeeeesesecneeeesessnaees xxviii rgonomICS AAE A A EAEE XXXi Part 1 Learning about this book Using this DOOK cc ccesseeeeeeeeeeseeeeeeneeeeenseeeesseeeeanneeseseeeeeseeeesaseneeasseeeaeeenes 1 1 How this book is organized ce eeee
21. following Laser radiation when open Do not stare into the A Danger beam do not view directly with optical instruments and avoid direct exposure to the beam xvii Consignes de s curit Installation La conception de fabrication de l ordinateur personnel IBM assure une protection accrue contre les risques d lectrocution Le PC IBM poss de un cordon d alimentation quip d une fiche trois broches qui permet une mise la terre des principaux l ments m talliques de la machine Il incombe au responsable de l installation de v rifier le branchement Si vous devez installer un adaptateur ou une rallonge faites appel un professionnel pour ne pas risquer de cr er une rupture dans le circuit de mise la terre Un socle de prise de courant incorrectement reli l alimentation lectrique du b timent peut tre l origine d une lectrocution Pour viter tout risque de choc lectrique Ne manipulez aucun cordon et n effectuez aucune op ration d installation de maintenance ou reconfiguration de ce produit au cours d un orage Les cordon d alimentation du pr sent produit et de tous les appareils qui lui sont connect s doivent tre branch s sur des socles de prise de courant Danger correctement c bl s et mis la terre Le courant lectrique circulant dans les c bl s de communication et les cordons t l phoniques et d alimentation est dangereux pour viter tout risque de choc lectriq
22. following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act EUROPE MIDDLE EAST AFRICA EMEA The following terms apply to all EMEA countries The terms of this Statement of Warranty apply to Machines purchased from an IBM reseller If you purchased this machine from IBM the terms and conditions of the applicable IBM agreement prevail over this warranty statement Warranty service If you purchased an IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchased an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM The applicable laws Cou
23. hard disk drive for any attempt at modification If any attempt is made the BIOS will halt the system and an error message will appear 6 12 IBM Personal Computer User Guide Afterwards if necessary you will be able to run an anti virus program to locate and remove the problem before any damage is done Activates automatically when the system boots up causing a warning mes Enabled sage to appear when anything attempts to access the boot sector or hard disk partition table No warning message will appear when anything attempts to access the Disebied boot sector or hard disk partition table Many disk diagnostic programs that attempt to access the boot sector table can cause the above warning Note message If you are running such a program you can avoid the virus warning by disabling the virus protection before you run the program After running the program remember to re enable virus protection Quick Power On Self Test This setting causes the computer to run a shortened power on self test POST The shortened POST takes less time to complete but does not test the computer as thoroughly as the normal POST Enabled Enable quick POST Disabled Normal POST Boot Up Floppy Seek This setting determines whether or not the computer will check for the presence of a diskette drive at startup Boot Up NumLock Status This setting determines the default state of the numeric keypad By default the system boots up with NumLock on
24. in either upper or lower case but not mixed A command issued without any parameters is considered as specifying the same command with a parameter 0 Example ATL Enter This command causes your modem to lower its speaker volume Modem information B 5 AT commands Table 1 AT commands Command Function A Answers incoming call A Repeats the last command given Note Do not precede by AT or follow by Enter D 0 9 A D and L last number redial P pulse dial T tone dial W wait for second dial tone V switch to speakerphone mode pause wait for five seconds of silence flash return to command mode after dialing EO Commands echo disabled E1 Commands echo enabled Escape characters switch from data mode to command mode HO Modem on hook hang up H1 Modem off hook make busy 10 Firmware and device ID Checksum code B 6 IBM Personal Computer User Guide Table1 AT commands Continued Command Function 12 ROM test 13 Firmware and device ID LO Low speaker volume L1 Low speaker volume L2 Medium speaker volume L3 High speaker volume MO Speaker always off M1 Speaker on until carrier detected M2 Speaker always on O0 Return to data mode O1 Initiate an equalizer retrain and return to data mode P Pulse dial Q0 Result codes enabled Q1 Result codes disabled Sr Read S register r where r 0 95 Sr n Set S register r to value n r 0 95 n 0 255 T Tone dial vo Numeric responses Vi Text
25. message in the following table then take the applicable corrective action or actions Table 4 Error codes and messages Error codes Error messages Corrective actions 161 CMOS battery failed 1 Load the default setting in Setup and reboot the system 162 CMOS checksum error 1 Make sure the equipment diskette drive hard disk drive keyboard mouse etc are connected properly and are defined correctly in BIOS Setup 2 Load default settings in setup 3 Replace the CMOS battery 164 Memory size error 1 Determine if memory has been added or removed since the last boot _ Determine if the memory modules are properly seated in the DIMM sockets then reboot the system 2 Replace the memory module 201 Memory test fail 301 Keyboard error or 1 Determine if the keyboard cable is no Keyboard present connected properly and is defined correctly in BIOS Setup 2 If the error still shows after doing option 1 change your keyboard It may be defective 662 Floppy disk fail 80 1 Unable to reset floppy subsystem Load the default Setup setting 662 Floppy disk s fail 40 Floppy Type dismatch Check the BIOS Setting Note If any of the errors persist after performing the listed corrective actions see HelpWare support and services on page 2 1 for information on obtaining service Diagnosing and recovering from problems 10 17 Table 4 Error codes and messages Continued Error codes 1701
26. mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales Avertissement l utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir recours un service d inspection des installations lectriques ou un lectricien selon le cas AVIS L INDICE DE CHARGE IC assign chaque dispositif terminal indique pour viter toute surcharge le pourcentage de la charge totale qui peut tre raccord un circuit t l phonique boucl utilis par ce dispositif L extr mit du circuit boucl peut consister en n importe quelle combinaison de dispositifs pourvu que la somme des INDICES DE CHARGE de l ensemble des dispositifs ne d passe pas 100 XXV North American Federal Communications Commission FCC Statement IBM Personal Computer machine types 2196 2197 and 6344 The following statement applies to this IBM product The statement for other IBM products intended for use with this product will appear in their accompanying manuals This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate
27. of any combination of devices subject only to the requirement that the sum of the LOAD NUMBERS of all the devices does not exceed 100 xxiv IBM Personal Computer User Guide Etiquette d homologation du minist re des Communications du Canada AVIS L tiquette du minist re des Communications du Canada identifie le mat riel homologu Cette tiquette certifie que le mat riel est conforme a certaines normes de protection d exploitation et de s curit des r seaux de t l communications Le minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l entreprise locale de t l communications Le mat riel doit galement tre install en suivant une m thode accept e de raccordement L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n emp chent pas la d gradation du service dans certaines situations Les r parations de mat riel homologu doivent tre effectu es par un centre d entretien canadien autoris d sign par le fournisseur La compagnie de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause d un mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de
28. on page xiii If you have not removed the cover from your system unit see Opening the system unit on page 7 5 To access the section of the system board that you need to work with you may have to remove adapter cards and drives With the system board exposed you can work with the connectors system memory modules and the system battery Once you have completed your hardware changes and put the cover back on your system unit you might need to enter the BIOS Configuration Setup Utility to update the settings The system board varies with the machine type Please comprehend the machine type before you want to identify the parts and connector of the system board The following sections contain instructions for working with the hardware components on your system board e Identifying system board parts machine type 2196 on page 9 2 e Locating system board jumpers and connectors machine type 2196 on page 9 4 e Identifying system board parts machine type 2197 and 6344 on page 9 5 e Locating system board jumpers and connectors machine type 2197 and 6344 on page 9 7 e Card connector and jumper information on page 9 8 e Upgrading the system memory on page 9 9 e Replacing the system battery on page 9 11 e Updating the CMOS settings in Setup on page 9 13 Adding and replacing system board components 9 1 Identifying system board parts machine type 2196 If you plan to add or r
29. parallel port will awaken the computer from a powered down standby state VGA Activity When set to Enabled any activity taking place through the video controller will awaken the computer from a powered down standby state BIOS Setup configuration 6 17 You can specify any of the interrupt requests IRQs in the following list as being exempt from causing the system to enter into or awaken from a power management state An I O device signals the operating system by causing an IRQ to occur When the operating system is ready to respond to the request it interrupts itself and performs the service Choice Enabled IRQ3 COM2 e IRQ4 Available e IRQ5 Audio e IRQ6 Diskette drive e IRQ7 LPT1 e IRQ8 RTC Alarm e IRQ9 IRQ2 Redirect IRQ10 Reserved e IRQ11 Reserved e IRQ12 PS 2 Mouse e IRQ13 Coprocessor e IRQ14 Hard disk e IRQ15 Reserved Automatic Power On Use this setting to define automated methods of waking up the computer wake up when the modem senses an incoming ring This setting will be supported when the following are set 1 Enable Ring Power Up Control under Automatic Note Power On in BIOS 2 Make sure Ring Central FAX or Hyper Terminal in Windows 98 is running 3 Make sure the system is in standy mode 6 18 IBM Personal Computer User Guide e wake up at a future time e wake up when the LAN senses an incoming data packet e wake up when the PCIPME signal is active e
30. setting up and using multimedia drivers You can purchase support in the following ways All of the following support options are available in all countries unless otherwise noted In most countries Note all available options are payable by credit card only In Australia all options are payable by credit card cheque or money order 900 number In the United States and Canada to receive immediate support from an IBM PC HelpCenter technical support representative you can call the 900 number Your local telephone company will bill you by the minute for each call Persons under age 18 must have permission of a parent or legal guardian prior to placing the call United For installing and configuring in Monday Friday 2 99 US currency per States warranty IBM products 1 900 9am to 9pm minute beginning after the 555 HELP 4357 Eastern Time first minute For using application software Monday Friday 2 99 US currency per and for out of warranty IBM 9am to 9pm minute beginning after the products 1 900 555 Eastern Time first minute CLUB 2582 Canada 1 900 565 9988 24 hours a day 3 50 Canadian currency per minute HelpWare support and services 2 9 Flat rate You may call the IBM PC HelpCenter to purchase support for a single incident or multiple incidents in Canada call the toll free number listed on page 2 9 The flat rate option is not available in Australia or New Zealand Single incident The single call option
31. the acceleration begins 250 250 msec 500 500 msec 750 750 msec 1000 1000 msec Halt On Use this setting to determine under what conditions the power on self test POST will halt when errors are detected ALL errors System halts in case of any errors No errors System won t halt in case of any errors ALL But keyboard System halts except for the keyboard error ALL But diskette System halts except for the diskette error System halts except for the diskette or keyboard ALL But disk key biror Date and Time Use this setting to set the date and time BIOS Setup configuration 6 15 Advanced Setup You can use these features to configure advanced hardware features Do not attempt to change these settings unless you have an advanced technical knowledge of computer hardware If these settings are configured incorrectly the computer might not function correctly Cache Control Use this setting to enable or disable the internal and external processor cache Overall system performance improves when cache is enabled ROM Shadowing Video BIOS Shadow Use this setting to determine whether or not video BIOS will be copied to RAM Video performance improves when Video BIOS Shadow is enabled Enabled Video shadow is enabled Disabled Video shadow is disabled Power Management Setup The Power Management Setup allows you to configure your system to use the most effective method of saving energy while operating in a manner consi
32. wake up when any key in key board is pressed You can also define the power button override function You can make the system power off instantly or after the power button is pressed for four seconds ACPI suspend Type This setting determines the suspend type 1 POS Power on suspend S3 STR Suspend to RAM Clock Generator Configuration The settings in this function allow you to change the clock rate of CPU SDRAM DIMM and PCI bus Set Password In this option you can set up a password to restrict access to the Setup Utility or to your system You can also change or remove the password If you set up a password for entering setup you must type this password each time you want to enter the Setup utility If you do not type the correct password you cannot enter Setup If you set up a system password you must type this password each time you power on your system Refer to Halt On on page 6 15 for details on setting a system password and setup password BIOS Setup configuration 6 19 Using other configuration utilities You can use Setup to view or change configuration settings for most of your factory installed hardware If you install new hardware however you might need to use other configuration utilities Windows 98 includes a Device Manager utility to help you view or change the system resources used by the hardware installed in your computer See the section Using the Windows 98 Device Manager on pag
33. 0 assessment of your computer be sure to check the Year 2000 readiness of all software installed on the system not just the software included with your computer Also note that some tools designed to check Year 2000 readiness might not detect updates made to software after it was first distributed by the software vendor While somewhat confusing this provides a conservative approach If a software product is designated as having minor issues you should evaluate how the issues might affect your use of the software Helpful information about the Year 2000 challenge and the readiness status of IBM computers is available at www ibm com pc year2000 Check periodically for updated information THE DATA IN THIS DOCUMENT OR RELATED COMMUNICATIONS IS PROVIDED ON AN AS IS BASIS FOR INFORMATION PURPOSES ONLY IN ADDITION ALL WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Xxix This communication and other past and present information provided by IBM regarding Year 2000 and products and services offered by IBM are Year 2000 Readiness Disclosures under the Year 2000 Information and Readiness Disclosure Act of 1988 a United States statute enacted on 19 October 1998 IBM s Year 2000 Internet Web site pages have been and will continue to be IBM s primary method for communicating Year 2000 information about IBM products and services Information regarding non IBM product
34. 2 061 061 System Speaker 070 071 CMOS RAM Address and Real Time Clock 081 08F DMA controller 2 0A0 0A1 Interrupt controller 2 0C0 0DF DMA controller 2 OFO OFF Math Co Processor 170 177 Secondary IDE 1F0 1F7 Primary IDE 200 207 Game Port 278 27F Parallel Printer Port 2 2F8 2FF Serial Asynchronous Port 2 378 37F Parallel Printer Port 1 3F0 3F5 Floppy Disk Controller 3F6 3F6 Secondary EIDE A 4 IBM Personal Computer User Guide Table 3 System input output addresses Continued Address range hexadecimal Function 3F7 3F7 Primary EIDE 3F8 3FF Serial Asynchronous Port 1 OCF8 Configuration Address Register OCFC Configuration Data Register 778 77A Parallel Printer Port 1 Specification tables A 5 System interrupts This table shows the system Interrupt Requests IRQs and their functions You may use this information if you install an adapter card that requires you to set IRQs In some cases the device listed uses the IRQ Table 4 System interrupts T A Function 0 Timer 1 Keyboard 2 Programmable Interrupt Controller 3 Serial Port Communications port COM2 4 Sis 7001 PCI to USB open host controller 5 Modem Audio 6 Diskette 7 Parallel Printer port 8 Real Time Clock System CMOS 9 ACPI SCI 10 Audio 11 Ethernet LAN 12 PS 2 Mouse 13 Numeric Data Processor 14 Primary IDE 15 Secondary IDE A 6 IBM Personal Computer User Guide DMA channel assignments This table shows the channel assignments
35. 8M 144M 32M 128M 160M 64M 128M 192M 128M 128M 256M 256M 32M 288M 256M 64M 320M 256M 128M 384M 256M 256M 512M 512M 32M 544M 512M 64M 576M 512M 128M 640M 512M 256M 768M 512M 512M 1G A 2 IBM Personal Computer User Guide Memory map This table shows the hexadecimal addresses for the system memory regions You may use this information for adapter cards that require you to set up memory regions Table 2 Memory map Address range 0 640 KB 000000 O9FFFF 640 768 KB 0A0000 OBFFFF 768 816 KB 0C0000 CBFFFF 816 896 KB 0CC000 ODFFFF 896 960 KB 0E0000 OEFFFF 960 1024 KB 0F0000 OFFFFF 100000 Upper Limit Upper Limit 4 GB Description Main memory VGA memory Video BIOS Memory ISA Card BIOS amp Buffer Memory BIOS Extension Memory Setup and Post Memory PCI Development BIOS System BIOS memory Main memory PCI memory Upper Limit means the maximum size of installed Note memory The Main Memory Maximum size is 256 MB Specification tables A 3 System input output addresses This table shows the hexadecimal addresses for each of the system board Input Output I O functions You may want to use this information if you install an adapter card that requires you to set I O addresses Table 3 System input output addresses Address range hexadecimal Function 000 00F DMA controller 1 020 021 Interrupt controller 1 040 043 System timer 060 060 Keyboard controller 874
36. CD always on amp C1 Turn on CD when remote carrier is present amp DO DTR signal ignored amp D1 Modem returns to Command Mode after DTR toggle amp D2 Modem hangs up and returns to the command mode after DTR toggle amp F Load factory default configuration amp GO Guard tone disabled amp G1 550 Hz guard tone enabled amp G2 1800 Hz guard tone enabled amp V View active profiles B 10 IBM Personal Computer User Guide V 42bis commands Table 4 V 42bis commands Command Function IFC 0 0 Disable flow control IFC 2 2 Enable RTS CTS hardware flow control data mode default IFC 1 1 Enable XON OFF software flow control DS 0 0 2048 32 Data compression disable DS 3 0 2048 32 V 42bis MNP5 data compression enabled ES 0 0 1 Normal mode speed buffering only ES 4 4 6 MNP mode only ES 3 3 5 V 42 MNP Normal auto mode ES 3 0 2 V 42 mode only ILRR 0 Disable protocol result code appended to DCE speed ILRR 1 Enable protocol result code appended to DCE speed Modem information B 11 Modem response codes The following table lists the basic codes that the modem sends to your computer in response to the commands you type They are called response codes Table 5 Basic Response codes Digit code Word code Meaning 0 1 11 24 32 33 35 F4 OK Connect Ring No carrier Error No dial tone Busy No answer Connect xxxx Delayed Blacklisted Fax Data FC error Comman
37. Configuration Setup Utility menu Note You cannot enter Setup after the Power On Self Test POST is complete If you have previously set a power on password you are prompted to type in the password after you press the F1 key See Set Password on page 6 19 and Halt On on page 6 15 for information on setting changing and removing the password When the computer is off Follow these steps to enter Setup when the computer is off 1 2 3 6 4 Turn on your monitor Turn on the system unit When you see the IBM logo and the line message Press TAB to show POST screen F1 to enter SETUP press F1 to enter Setup and display the Configuration Setup Utility menu If you have previously set a power on password you are prompted to type in the password after you press the F1 key See Set Password on page 6 19 and Halt On on page 6 15 for information on setting changing and removing the password IBM Personal Computer User Guide Working with the Setup menus The Configuration Setup Utility menu appears immediately after you press F1 Configuration Setup Utility menu Configuration Setup Utility Select option e System Summary Product Data e Devices and I O Ports e Start Options Date and Time e Advanced Setup Power Management Setup Clock Generator Configuration Load Optimized Defaults Set Password Save amp Exit Setup Exit Without Saving f Move Enter s
38. Default Settings that lets you reload the original configuration at any time If you have made changes in Setup but would like to restore the default settings follow these steps 1 From the Configuration Setup Utility menu highlight the option Load Default Settings then press Enter A dialog box appears confirming if you want to load the default settings 2 Type Y to select Yes then press Enter 3 Highlight the Save amp Exit Setup option then press Enter A dialog box appears saying SAVE to CMOS and EXIT Y N 4 Type Y to select Yes then press Enter to save the changes in CMOS You must load the Setup default settings in the following instances e when you replace the system battery e when you customize your system configuration settings and some resource assignments conflict causing the computer to stop responding BIOS Setup configuration 6 7 Canceling changes You might make changes to the Setup parameter that you do not want to keep To cancel the changes that you have made follow these steps 1 Return to the Configuration Setup Utility menu 2 Highlight the Exit Without Saving option then press Enter and Y Then press Enter again The Setup program then clears all the changes that you made and resets the parameters to the previous settings These settings are the settings that were in place when you started Setup Exiting Setup When you have finished viewing the settings and making changes press Esc
39. Function Use this setting to determine whether or not the power on self test will check to see if a mouse is attached to the mouse connector BIOS Setup configuration 6 11 Onboard FDD Control Use this setting to enable or disable the diskette drive floppy disk drive controller Game Port Address This setting determines the game port I O address Midi Port Address This setting determines the game port I O address Midi Port IRQ This setting determines the midi port IRQ Interrupt Request number Start Options The start options are settings that affect the way your computer acts when started Startup Sequence This setting controls which devices your computer will attempt to read data from when it is started Your computer can be started from several devices including the hard disk drive diskette drive and CD ROM drive The startup program looks for these devices in a selected sequence The startup Sequence on your computer is preset from the factory to have the computer start up from a CD diskette or hard disk This startup sequence allows you to start the diagnostic and recovery programs from the Product Recovery and Diagnostics CD use emergency diskettes to recover from a startup failure and start from your hard disk for normal day to day operation In most cases there is no reason to change the startup sequence Virus Warning This setting determines if the BIOS will monitor the boot sector and partition table of the
40. However should you experience any difficulty the information in this section can help you determine and resolve the source of the problem If you cannot resolve the problem after reading this section contact your IBM PC HelpCenter for assistance See How and when do contact the IBM PC HelpCenter on page 2 5 Table 3 Modem problems If the problem is Here s what to do Modem does not respond 1 Make sure the modem is not configured with a to commands conflicting COM port and IRQ setting 2 Make sure the communications software is configured with the correct COM and IRQ settings same COM port and IRQ line as the modem Your communications software will not be able to send and receive data if it does not have the correct COM and IRQ settings of the modem 3 Make sure the modem is properly initialized by the communications software The modem can be improperly initialized if you have selected an incorrect modem type Select Hayes Compatible modem type and Rockwell in your data communications software Select Generic class 1 and Rockwell in your fax and voice software respectively You may also be prompted by the software to enter an initialization string Use AT amp F as your initialization string Modem dials but does not 1 Make sure the phone line is working properly A noisy connect line will prevent proper modem operation 2 Check for busy signal ringback or a remote answering system Note If any of t
41. R THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Warranty D 9 Part 2 Country Unique Terms ASIA PACIFIC AUSTRALIA The IBM warranty for Machines The following paragraph is added to this Section The warranties specifies in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicable legislation Extent of warranty The following replaces the first and second sentences of this Section The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment operation in other than the Specified Operating Environment improper maintenance by you or failure caused by a product for which IBM is not responsible Limitation of liability The following is added to this Section Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 IBM s liability is limited to the repair or replacement of the goods or the suppl
42. To view general hardware information about your computer select the System Summary option from the Configuration Setup Utility menu The items displayed in the System Information menu are not configurable Setup automatically updates this menu when you do either of the following Add or change hardware on your computer e Make changes to other menus in Setup and save those changes To view other computer information such as the model number serial number and BIOS version and date select the Product Data option from the Configuration Setup Utility menu Like in the System Information menu the items displayed are not configurable 6 6 IBM Personal Computer User Guide Changing parameter settings In the Setup menus all configuration information that you can change is enclosed in brackets like these You cannot change any information that is not enclosed in brackets Use the up or down arrow keys to highlight options then press Enter to display a menu When changing the setting of a particular parameter highlight the setting then use the left or right arrow key to change the setting Refer to the section Setup parameters on page 6 9 for details on the configurable parameters in each menu Loading the default settings When you purchase an IBM personal computer it is already configured for use The original configuration settings also called factory or default settings are stored in the CMOS Setup includes an option Load
43. U SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items not covered by warranty IBM does not warrant uninterrupted or error free operation of a Machine Unless specified otherwise IBM provides non IBM machines WITHOUT WARRANTIES OF ANY KIND Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND Warranty service To obtain warranty service for the Machine contact your reseller or IBM In the United States call IBM at 1 919 517 2800 In Canada call IBM at 1 800 565 3344 You may be required to present proof of purchase IBM or your reseller provides certain types of repair and exchange service either at your location or at a service center to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation IBM may repair the failing Machine or exchange it at its discretion Warranty D 3 When warranty serv
44. aces the second paragraph of this Section Unless otherwise provided by mandatory law IBM and your reseller are not liable for any of the following items 1 and 2 unchanged 3 indirect damages even if IBM or your reseller is informed of their possibility Warranty D 13 SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of liability The following is added to this Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM TURKIYE Production status The following replaces this Section IBM fulfils customer orders for IBM Machines as newly manufactured in accordance with IBM s production standards UNITED KINGDOM Limitation of liability The following replaces items 1 an 2 of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to the greater of Pounds Sterling 150 000 or 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sal
45. actions other than those specifically described in this book This is particularly true if you try to service or repair the power supply monitor or built in modem Always refer service or repairs to qualified service personnel xiii Safety while working with hardware Each time you open your computer you must follow specific safety procedures to ensure that you do not damage your computer For your safety and the safety of your equipment follow the steps for Disconnecting your computer on page xv before you remove the cover of the system unit if included with the model you purchased Connecting your computer To connect your computer 1 Turn off the computer and any external devices such as a monitor or printer that have their own power switches 2 Attach a signal cable to each external device such as a monitor or printer and then connect the other end of the signal cable to the computer 3 Attach communication cables such as modem cables or network cables to the computer Then attach the other ends of the cables to properly wired commu nication outlets 4 Attach the power cords to the computer and any external devices such as a monitor or printer and then connect the other ends of the power cords to prop erly grounded electrical outlets 5 Turn on the computer and any attached devices that have their own power switches To avoid shock hazard Do not connect or disconnect any cables or perform install
46. ain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem analysis and service request procedures that IBM or your reseller provides b secure all programs data and funds contained in a Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfil their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges D 8 IBM Personal Computer User Guide Neither IBM nor your reseller is responsible for any of you
47. al property and 2 the amount of any other actual direct damages up to the greater of U S 100 000 or equivalent in local currency or the charges if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIM AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Warranty D 5 IBM Statement of Warranty Worldwide except Canada Puerto Rico Turkey United States Part 1 General Terms This Statement of Warranty includes Part 1 General Terms and Part 2 Country Unique Terms The terms of Part 2 may replace or modify those of Part 1 The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its feature
48. allows you to pay a flat fee for each individual problem you need to resolve This option is payable only by credit card 3 incident pack The 3 incident pack allows you to purchase a block of problem resolutions at a discount from the single incident price This option is payable only by credit card The 3 incident pack expires one year from the date of purchase 5 incident pack In Australia and New Zealand the 5 incident pack allows you to purchase a block of problem resolutions at a discount from the single incident price The 5 incident help pack expires one year from the date of purchase 10 incident pack In the United States Canada Australia and New Zealand the 10 incident pack allows you to purchase a block of problem resolutions at a discount from the single incident price The 10 incident pack expires one year from the date of purchase An incident is a request for telephone assistance about a single question or problem An incident may involve multiple conversations or actions which may include but are not limited to your initial request e research by IBM acall back from IBM to you 2 10 IBM Personal Computer User Guide Requests for assistance on multiple questions or problems will be considered as multiple incidents To order additional support packages e Refer to page 2 7 for the phone numbers and hour of operation in your country e Inthe United States and Canada use the following part numbers when
49. and securely connected to the mouse port not the keyboard port on the back of the system unit The mouse port has this symbol next to it to help youl 4 Clean the mouse a Turn the computer off b Disconnect the mouse cable from the system unit c Turn the mouse upside down Unlock the retainer on the bottom of the mouse by turning it counterclockwise Now turn the mouse right side up and the retainer and the ball will drop out d Using a damp cloth wipe the outside of the mouse and the retainer Be sure to wipe the rollers inside the mouse e Insert the ball and retainer Lock the retainer by turning it clockwise f Reconnect the mouse cable to the system unit g Turn on the computer 8 Turn the system unit off wait 10 seconds and then turn the system unit on again Note If any of these problems continue after taking the actions listed see HelpWare support and services on page 2 1 for information on obtaining service 10 10 IBM Personal Computer User Guide Table 1 Hardware problems Continued If the problem is Here s what to do Modem communications 1 Make sure the telephone cord is securely connected errors Your Setup Poster shows how the cord should be connected 2 Make sure the telephone line works by plugging a working telephone into the same telephone outlet that the computer was plugged into Then make sure you can place a call 3 Make sure your modem cord is connected t
50. and telephone company requirements If your IBM Personal Computer comes with a modem already installed the following Federal Communications Commission FCC and telephone company requirements apply 1 The modem adapter card is located in the back of the system unit It complies with Part 68 of the FCC rules A label is affixed to the built in modem that contains among other things the FCC registration number USOC and Ringer Equivalency Number REN for this equipment If these numbers are requested see Opening the system unit on page 7 5 to open the unit to get the FCC registration number on the modem card Provide this information to your telephone company The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called In most but not all areas the sum of the RENs of all devices should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If the built in modem causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they may notify you in advance if advance notice isn t practical you will be notified as soon as possible You may be advised of your right to file a complaint with the FCC Your telephone company may make ch
51. anges in its facilities equipment opera tions or procedures that could affect the proper operation of your equipment If they do you may be given advance notice so as to give you an opportunity to maintain uninterrupted service If you experience trouble with this built in modem contact your Authorized Seller or the IBM HelpCenter PC IBM Corporation 3039 Cornwallis Rd Bldg 203 Research Triangle Park NC 27709 2195 1 919 517 2800 for repair warranty information The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning No customer repairs are possible to the modem xxiii 7 The modem may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information 8 When ordering network interface NI service from the Local Exchange Carrier specify service arrangement USOC RJ11C Canadian Department of Communications certification label NOTICE The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment u
52. are problems on page 10 7 If this does not fix the problem see the Support Information section Does the computer still page 10 21 for details have the problem gt No Did the computer i all hardwawre tests Yes p AN From Windows run the PC Dr You do not have a hardware problem for Windows program Use the See the Support Information section Quick Test Diagnostics option See Starting PC Doctor for Windows on page 10 20 for details You may have a hardware problem First see Solving hardware and software problems on page 10 7 If this does not fix the problem see The hardware you added may need to be the Support Information section setup differently or may be incompatible IBM Helpware can help See the Support Did the computer pass the test Information section Yes No You may have a hardware problem First see Solving hardware and software problems on page 10 7 If this does not fix the problem see the support information section Run the diagnostics program on the Recovery and Diagnostics CD Use the Run Normal Test option See Starting the Enhanced Diagnostics Program on page 10 21 for details Did the computer pass all the hardware tests Yes ag l You may have a hardware problem First see Solving hardware and software problems on page 10 7 If this does not fix the problem see the Support Information section You do not have a hardware problem See the Support Inform
53. art contains the following chapters HelpWare support and services on page 2 1 This chapter contains details on the IBMHelpWare support and services It tells you what to do in case you need computer related assistance or information Express Maintenance on page 3 1 This chapter contains information about the Express maintenance service available in some countries Chapter 2 HelpWare support and services The following support and service information applies only to machine types 2196 and 2197 For Note other machine types refer to the support and services information that was provided with the computer What do do first What is IBM HelpWare IBM HelpWare is a comprehensive set of technical support and service options From 30 day Up and Running support to help with popular programs IBM HelpWare has a variety of services and solutions for you These options are available from IBM whenever you need help for as long as you own your IBM Personal Computer Even when your software support expires HelpWare will still be there to support you with services available for purchase Read on to find out when and what methods of support are available at no additional charge and when charges will apply Need quick help There are two ways to get help quickly from IBM Internet Refer to the section titled How do get help electronically on page 2 4 for the Internet address for your country or region
54. ation maintenance or reconfiguration of this product during an electrical storm The power cord must be connected to a properly wired and grounded receptacle e Any equipment to which this product will be attached must also be connected to properly A Danger wired electrical outlets e Electrical current from power telephone and communications cables is hazardous To avoid shock hazard use the steps described in this section to connect and disconnect cables when installing moving or opening the cover of this product e Never install telephone wiring during a lightning storm xiv IBM Personal Computer User Guide Disconnecting your computer To disconnect your computer 1 Turn off the computer and any attached devices that have their own power switches Unplug all power cables from electrical outlets Disconnect all communication cables such as modem or network cables from communication outlets Disconnect all cables and cords from the computer this includes power cords signal cables from external devices communication cables and any other cables attached to the computer Do not detach the power supply bracket from the A Danger power supply or remove any of the power supply screws Be sure to turn off the computer and monitor Caution power switches before cleaning the computer and monitor screen Modem safety information To reduce the risk of fire electrical shock or injury when using telephone
55. ation section 10 6 IBM Personal Computer User Guide Solving hardware and software problems Solving hardware problems Table 1 Hardware problems If the problem is Here s what to do Screen is black no error code beep during power on self test POST Error code and description more than one beep in self test or continuous beep occurs Computer turns off without warning If you installed memory modules or adapter cards make sure you installed them correctly For instructions on installing memory modules on your system board see Installing memory modules on page 9 9 For instructions on installing adapter cards in your system unit see Adding and removing adapter cards on page 8 4 If an error code or message appears refer to the section Error codes and messages on page 10 17 1 If mouse movement wakes the monitor your monitor was in standby 2 If computer power on light is blinking your system is in Standby mode Press the power on button to take the system out of Standby mode 3 Make sure that the system unit and monitor power cords are securely plugged into electrical outlets 4 Make sure that the cables are correctly and securely connected to the system unit 5 Check for a blown fuse tripped circuit breaker or power failure 6 Unplug the system unit power cord from the electrical outlet wait 10 seconds and then plug the power cord back into the electrical outle
56. ce that may cause undesired operation xxvi IBM Personal Computer User Guide Responsible Party International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 Tested To Comply C With FCC Standards FOR HOME OR OFFICE USE This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de classe B est conforme la norme NMB 003 du Canada European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards Trademarks The following terms are trademarks or registered trademarks of the IBM corporation in the United States or other countries or both e HelpCenter HelpWare IBM e PS 2 e OS 2 Microsoft and Windows are trademarks or registered trademarks in the United States other countries or both Other company product and service names may be trademarks or service marks of others xxvii Year 2000 Notice Information 14 January 1999 Notice Year 2000 readiness status of certain software that might be included with your IBM computer IBM has included with your IBM compute
57. cket until the clips lock into the DIMM The DIMM socket is slotted to ensure proper installation If you insert a DIMM but it does not fit Note easily into the socket you may have inserted it incorrectly Turn the DIMM around and try to insert it again Adding and replacing system board components 9 9 Removing memory modules To remove a DIMM pivot the retaining clips on both sides of the socket outward to release the DIMM Verifying the system memory To view the system memory settings in Setup select System Summary from the Configuration Setup Utility menu 9 10 IBM Personal Computer User Guide Replacing the system battery Follow these steps to replace the battery Before replacing the lithium battery review the Note lithium battery notice on page xiv 1 Place the blade of a small flat blade screwdriver under the edge of the retaining clip 2 Turn the screwdriver one quarter turn raising the clip while pressing down on the old battery to remove it 3 Carefully raise the retaining clip and insert the new battery with the symbol facing out 4 Insert a new 3V lithium battery CR2032 into the socket and press it down until the securing clip clicks and locks the battery in if you replace the system battery you need to reset the system date and time in Setup Make sure you insert the battery with the Important positive side on top A plus sign indicates the positive side Add
58. ctive part to IBM within 30 days of your receipt of the new part If the part is not returned within 30 days your card will be charged the full retail price of the part Credit card information will not be made available to any one outside IBM Express Maintenance 3 1 3 2 IBM Personal Computer User Guide Part 3 Controlling system settings This part contains information to help you configure or reconfigure the hardware and hardware features that were installed in your computer at the factory It contains the following chapters Getting started on page 4 1 This chapter contains instructions for making adjustments to monitor and volume settings on your computer It also provides information to help you connect your computer to a printer or to other computer systems such as the Internet Power management features on page 5 1 This chapter describes the software shutdown and Standby features of your computer for more efficient power management It also tells about the monitor standby feature under Windows 98 BIOS Setup configuration on page 6 1 This chapter provides instructions for using the Configuration Setup Utility through which you can view or change your system s configuration Chapter 4 Getting started When you purchased and set up your IBM Personal Computer it was ready for you to use the first time you turned it on However as you begin to use your computer you might want to make adjustments to y
59. ctrical shock The IBM computer has a power cord with a three prong plug that is required to ground metal parts It is the responsibility of the person installing the computer to connect it to a properly grounded electrical outlet Seek professional assistance before using an adapter or extension cord these devices could interrupt the grounding circuit If the computer is connected to an electrical outlet that is incorrectly connected to the building wiring serious electrical shock could result CONTINUED PROTECTION AGAINST THE RISK OF ELECTRICAL SHOCK For continued protection against the risk of electrical shock follow these steps Connect your computer only to an electrical outlet of the correct voltage If you are unsure about the voltage of the electrical outlet you are using contact your local power company e If your computer has cables other than the power cords you must connect them before plugging the power cords into an electrical outlet Before removing these cables you must first unplug the power cords from the outlet e If your computer has a telephone connection do not touch the telephone cords when there is lightning in the area Do not use or store the computer in an area where it can become wet Make sure all replacement parts have characteristics identical or equivalent to the original parts Other parts may not have the same safety features e Personal injury or electrical shock may result if you undertake
60. d across the top of the keyboard Some of these buttons are preset to start certain programs on your computer The preset functions are printed on the label above the buttons You can keep these settings or customize five of the buttons to start any program or file you want For example if you enjoy playing Solitaire you can customize a Rapid Access Button to open the Solitaire program The Help and Standby buttons are permanently programmed To customize a Rapid Access Button 1 From the windows desktop click Start 2 Select Settings and then click Control Panel 3 Double click Keyboard Rapid access The Rapid Access Keyboard Customization program starts 4 Follow the instructions on the screen To learn more about the Rapid Access keyboard click Help 4 12 IBM Personal Computer User Guide Chapter 5 Power management features Your computer is compliant to ACPI Advance Control Power Interface and the APM Advance power Management functions It will enter a power saving mode according to the power management option you specify You can set up the power management option in the BIOS Basic Input Output system Setup menu or in Windows 98 See Power Management Setup on page 6 16 for setting power management through the BIOS Your computer supports the following power management features Software shutdown Your computer can be powered off using either Windows 98 or the power button on the front of the system T
61. d was carried out without error Connected at 300 bits per second bps Ringing signal detected Carrier is lost or not heard Error in the command line Invalid command Command line exceeds buffer Invalid character format No dial tone during the time out period The line being called is busy The line being called did not answer within the time out period Connected at 2400 bps Dialing delayed Number is blacklisted Fax connection Data connection Fax error B 12 IBM Personal Computer User Guide S registers S registers are information storage areas inside the modem The AT command set uses the S registers to configure modem options Some S registers have default settings For normal modem operations the default settings are usually adequate However special circumstances may require you to change some defaults To change or read the value of an S register begin the command with the letters AT To read the value of an S register Use the ATSr command r register number 0 28 For example to read the value of S register 0 type ATSO and press Enter To change the value of an S register Use the ATSr n command r register number 0 28 n the new value you want to assign For example to change the value of S register 0 to 20 rings type ATSO 20 and press Enter Modem information B 13 The following table lists the S Registers summary Table 6 S registers Register Function Range units Default so Auto an
62. dea to duplicate the directory structure that is on your hard drive when you make backup copies of files Otherwise you need to keep notes about where your files belong on the hard drive If you ever have to recover your system you will need to copy your personal data and configuration files back to their original hard drive location To recover the factory installed system and program files follow these steps 1 Make sure your computer is turned on 2 Insert the Product Recovery and Diagnostics CD ROM into your CD ROM drive 3 Shut down the operating system and turn off your computer Wait for the power light to turn off 4 Turn on your computer 10 22 IBM Personal Computer User Guide 5 When you see the Configuration Setup Utility menu a Use the cursor movement keys to select Full Recovery or Custom Recovery b Follow the instructions on the screen and read the messages carefully until the recovery completes Full Recovery will format your hard drive If you choose this option all data on your hard drive will be erased if you have data that is not backed up to diskette or another hard drive exit from this program and make a backup of your data Diagnosing and recovering from problems 10 23 10 24 IBM Personal Computer User Guide Part 6 Technical reference This part contains technical information you might need if you upgrade your computer s hardware It contains the following appendices Appendix A
63. display the online help The Internet Connection Wizard Your computer comes with a program that guides you through the steps for connecting to the Internet You can use this program called a wizard to set up an Internet connection using The Microsoft Network or any other service provider Follow these steps to use the Internet Connection Wizard 1 From the Windows 98 desktop click on the Start button 2 Select Programs select Accessories and then select Communications 3 Click on the Internet Connection Wizard option The wizard lists the information that you need to collect for your connection and then takes you through the steps required to connect Follow the onscreen instructions If you need assistance press F1 to display the online help Using the Rapid Access II keyboard The Rapid Access keyboard features special buttons for your convenience The button provide shortcuts on the keyboard to start a program open a file or perform a specific function when you press them These key enable you to go straight to a file program or Internet address with the press of a button instead of having to click an icon search for the program in the Start menu or type an internet address in your browser Some of the Rapid Access buttons are preset to support important functions on your computer Mute Volume and CD DVD controls these cannot be changed Getting started 4 11 There are seven color coded Rapid Access buttons positione
64. ds contained in a Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfil their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges D 4 IBM Personal Computer User Guide Neither IBM nor your reseller is responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Production status Each IBM Machine is manufactured from new parts or new and used parts In some cases the Machine may not be new and may have been previously installed Regardless of the Machine s production status IBM s appropriate warranty terms apply Limitation of liability Circumstances may arise where because of a default on IBM s part of the liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible person
65. e value of register S10 to a higher number For more information on S registers see S registers on page B 13 Your modem communications software determines how your modem operates with Call Waiting For specific instructions see the user s guide or online Help that came with the communications software If your computer came with a fax software already installed use the fax software documentation included in your computer package or the fax software online help for additional information B 4 IBM Personal Computer User Guide Modem commands This section provides information on the modem commands if you operate your modem from the DOS prompt using the AT command strings Executing commands Your modem is in the Command Mode when powered on and is ready to receive and execute AT commands The modem remains in the Command Mode until it makes a connection with a remote modem Commands may be sent to the modem from an attached terminal or a computer running a communication program The modem is designed to operate at common DTE speeds ranging from 300 bps to 115 2K bps All commands and data must be issued to the modem using one of the valid DTE speeds Command format All commands must begin with the AT prefix followed by the command letter and ended with the Enter key Spaces are allowed in the command string to increase command readability but are ignored by the modem during command execution All commands may be typed
66. e 7 4 When you purchase new hardware to install in your computer a configuration utility or new drivers may come with the new hardware See the documentation that comes with the new hardware for instructions 6 20 IBM Personal Computer User Guide Part 4 Upgrading and replacing hardware This part contains information to help you add to or change the hardware that was installed in your computer at the factory It contains the following chapters Preparing to upgrade on page 7 1 This chapter contains information to help you plan and prepare to add or replace adapter cards drives and system board components in your system unit Adding and removing adapter cards and drives on page 8 1 This chapter contains instructions for working with adapter cards and drives Adding and replacing system board components on page 9 1 This chapter contains instructions for working with the hardware components on your system board Chapter 7 Preparing to upgrade To upgrade your computer s hardware you can add or replace cards drives or some system board components If you take the time to evaluate your new hardware and plan your hardware changes you can reduce the effort required to make the changes For instance the type of hardware you plan to add or replace determines whether you begin with your computer turned on or off As you prepare to add or replace hardware in your system unit follow the instructions in these
67. e device subfolder contains a file with an INF extension you can use the Add New Hardware program In the Add New Hardware program when prompted for the device driver you want to install click Have Disk and Browse Then select the appropriate device driver file from the Recovery and Diagnostics CD or Inthe device subfolder look for a SETUP EXE file Double click the SETUREXE file and follow the instructions on the screen Diagnosing and recovering from problems 10 21 Recovering factory installed programs and files Your IBM computer comes with preinstalled system and program files If you accidentally erase any of these files or if some of these files become corrupted when you install a new program you can recover them To recover lost or corrupted files that were installed at the factory you need the Recovery and Diagnostics CD ROM that came with your computer The preinstalled software is licensed not sold The licenses to preinstalled software allow you to make a backup copy to prevent accidental loss or destruction of the software To protect your personal data and any special system configuration you should make regular backups of your data and configuration files You will need these backup copies if you ever need to recover your system In some cases the recovery process formats the hard drive erasing all the files there and then installs new copies of the system and program files on the clean drive It s a good i
68. e of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default will be limited to damages NORTH AMERICA CANADA Warranty service The following is added to this Section To obtain warranty service from IBM call 1 800 565 3344 UNITED STATES OF AMERICA Warranty service The following is added to this Section To obtain warranty service from IBM call 1 919 517 2800 D 14 IBM Personal Computer User Guide Index A adapter cards PCI 7 7 removing 8 5 ANSI 7 7 B battery replacing 9 10 safety information xvi book organization 1 1 C Call Waiting 4 9 Can t read information on diskette or CD 10 8 CD ROM drive connectors 8 6 color palette 4 4 communications setting up 4 8 configuration utilities 6 20 Configuration Setup Utility See Setup conflicts 7 2 D disk drives 6 12 7 7 adding and removing 8 6 connectors on the system board 8 6 signal cables 8 6 diskette drive connector 8 6 DMA channels A 7 E electronic support Internet 2 4 error codes and messages 10 17 F font size 4 4 H hard disk connectors 8 6 hardware changes 7 1 7 3 recording 7 3 hardware problems 10 7 audio CD does not play when inserted 10 8 can t enter password 10 8 can t format diskette 10 9 ca
69. ecensseneneneeeeeneeeens 10 17 IBM Diagnostic Programs eesceeeseeeeeneeeeenneeeeeneeeseneeeeeneeeeeeneeeseeeeeenaeeeeeaa 10 20 Recovering factory installed programs and files 0 0 00 eeseeeeeseeeeeeneeeeeneeees 10 22 Part 6 Technical reference Appendix A Specification tables c ccseeseeeeesseeeseenseeseeesseeenseeeeeeenae A 1 Memory module placement ss A 1 Memory map oie st ost a ne ne Pat TR A 3 System input output addresses eee eeceeeeeeeeee cette tere eeeeeeeaeeeaeeetaeeteeeeeeeeeaeees A 4 System interrupts a alin Mn Mt ine det A 6 DMA channel assignments 0 0 ecceeeeseeeeeeeeeeeeeeeeeaeeeseneeeesnaeeeeeneeeeenaeeeeaees A 7 Serial port addresses vi 5 ht eee aeie ia o eina Sana A 8 Connector functions setet aaia oaa aii a pataa ane Traen A 9 Appendix B Modem information sn B 1 Modem features nnne aerer a a N ee B 1 Operating your modem iii B 3 Using the Auto Answer feature 0 eeeeeeeceeeeneeeeeeneeeesneeeeeseeeeeneeeeeaees B 3 Disabling Call Waiting cceceeeeeeeeeeeeeeeeeeeneeseaeeeeeeeaeeeeeeseeesieeeeaeeraes B 4 Modem Commands 2 share enter arte hands B 5 Executing commands ue B 5 Command formati mere nus nit Renan send lt B 5 AT COMIMANGS aie c se5 TEATE E TETTA TT B 6 Detail for MS Controls o eeeeceeeceeseeseeeeneeeeaeeeaeeeaeesaeeeeeseaeeeneeeeeeeeaes B 9 Extended AT COMMANAS 00 0 eeeeeseeeeeeneeeteneeeeeneeeeseaeeteesaeeeseaeeeneneeeeeaes B 10
70. ecommendations in this section e Resolving resource conflicts on page 7 4 This section will help you prevent potential system resource conflicts when you install additional adapter cards or drives Adding and removing adapter cards and drives 8 1 Resolving conflicts with installed adapter cards If you purchased a computer with an installed modem card this section can help you resolve some potential conflicts between your new hardware and the modem card If after installing a new hardware option the modem or new hardware option does not work use the Windows 98 Device Manager to compare the resources used by the installed modem card and the new hardware option If both devices attempt to use the same resource refer to the new hardware s documentation to change the resource used by the new hardware If the resource for the new hardware cannot be changed change the resource for the modem card in the Device Manager Setting modem card configurations If your computer is equipped with a modem follow these steps to view the interrupt request resources or change the I O addresses and memory range for the installed modem card 1 Right click on the My Computer icon and select Properties 2 Inthe System Properties window click on the Device Manager tab 3 Click on View devices by type 4 Do one of the following To change or view the I O addresses or view the interrupt request assignment double click on the modem
71. ecovery and Diagnostics disc that came with your computer This will help the servicer to complete the required service If your computer is having a problem that is not covered by the warranty see How and when do purchase additional support on page 2 9 If your call is not covered by 30 day Up and Running support or the warranty you will be required to provide a major credit card number for support Note 2 6 IBM Personal Computer User Guide Before you call The information in the following three steps will provide the IBM PC HelpCenter technical support representative with valuable information that will assist him or her when handling your call It will also help reduce the amount of time it takes to diagnose problems and answer questions 1 Register your computer with the online IBM Registration form that came installed on your computer 2 If possible run both the DOS version and the Windows version of PC Doctor Diagnostics Save and print the log files created by both the DOS and Windows versions of diagnostics so that you can provide these for the technical support representative to review The log file created by the Windows version is automatically saved in C PCDR detailed txt For information on how to use the PC Doctor Diagnostics refer to IBM Diagnostic Programs on page 10 20 3 If you have not already done so you will be required to register your computer the first time you contact IBM You wi
72. ed in your computer at the factory This part contains the following chapter Diagnosing and recovering from problems on page 10 1 This chapter provides troubleshooting information including error code interpretations It also includes information to help you recover factory installed programs and files Chapter 10 Diagnosing and recovering from problems This chapter can help you if your computer stops operating or displays error messages It covers the following major topics e Before you panic some simple fixes on page 10 2 This section lists some common problems that you might encounter while operating your computer e Quick problem solving chart on page 10 6 This flow chart will help you diagnose system problems that you may have with your computer e Solving hardware and software problems on page 10 7 The tables in this section list some common hardware and software problems It includes corrective actions for each problem e Error codes and messages on page 10 17 This section lists the BIOS error codes and messages and their respective corrective actions IBM Diagnostic Programs on page 10 20 This section tells you how to use the Recovery and Diagnostics CD if you lose the factory installed programs in your computer Diagnosing and recovering from problems 10 1 Before you panic some simple fixes Step 1 Are the power indicator lights on the system unit and monito
73. ed into a network communicating with other computers you must redial Configuring your communications software Your computer can run software that allows you to use the system as a fax machine To configure your computer to operate as a fax machine see the Windows 98 online help Your computer also comes with software that lets you connect to the Internet Proceed to the next section Configuring your computer for a connection to the Internet If you decide not to use a communications software program you can still use your modem See Modem commands on page B 5 for information about typing AT commands in a Windows 98 Terminal program or a Windows 98 DOS box If you need more information about modems see Modem features on page B 1 Getting started 4 9 Configuring your computer for a connection to the Internet If your computer is equipped with a modem you can connect to the Internet Before you configure your Internet software you must first connect your computer to a telephone network see Setting up communications on page 4 8 Your computer comes with two Web browsers Microsoft Internet Explorer and Netscape Navigator If you choose to use Netscape Navigator you must first install it To install NetScape Navigator click on the Install Netscape icon on the Windows desktop and follow the instructions on the screen After the program has been installed a Netscape icon will be on the desktop You can
74. eecenenesesseeeenenneeties 5 3 Using the Power Management feature in Windows 98 eeeeeseeeeeeeeeeeees 5 5 MonitorstandDy srira 40 aie heed nent tn ne he nee 5 6 BIOS Setup configuration ner 6 1 Configuration Setup Utility overview e eee eeeeeeeeeeeeeeeeeeeeteaeeeeeesaeeeaeeeeaees 6 2 vi IBM Personal Computer User Guide Entering Setup Bees ie aa a aie mdr vette a aeaa Eaa Aletta ete eee 6 4 When the computer is On esccecceseeeeeseceeeeeeee scence seeecenseeneeseseeeesseens 6 4 When the computer is off eeeeeeeeeeeeeeeeeeeeneeeeeeneeeeeneeeeenaeeeesnatereaees 6 4 Working with the Setup Menus ou eeeeeeeeeeceseeeeeneeeeeeeeeeeeeaeeeaeeeeeeetaeeseeeeeeeed 6 5 Configuration Setup Utility MENU oo ee ee eee eee eeeeeeeeeeeeeeeteeeeeaeeeeetee 6 5 Viewing system information and product data 6 6 Changing parameter settings ccceeeesseeeeeeeeeeeeeneeeeeeeneeetneeseeesnaeee 6 7 Loading the default settings 2 0 eeeeeeeeseeeeeneeeeeeneeeeenneeeeeeeeeeneeereees 6 7 Canceling changes ss 6 8 Exiting Setups 5eme e AEEA 6 8 Setup parameters addenda ean e ea ori aes 6 9 Devices and I O POMS iesiri oiite tdis eonenna kdsten eevee 6 9 Start OPON Siar e aye ae ae pe de eee 6 12 Hal OM EE RIRE MR ror eae ears eer rere reer een ne M en 6 15 Date and Time ccnc aii el es RL MA NLE 6 15 ACVAaNCEd Setup svat tet ee hae henri ea esas ead eee ee 6 16 Power Management Setup
75. eeeeeneeeeaeeeeeeeaees 9 8 Identifying adapter Card connectors eeeeeeeeeeeeeneeeeeeeeteneeeeenterenaees 9 8 Setting a juUMper vise ea a en ce eens 9 8 Upgrading the system memory ss 9 9 Installing memory modules 0 eee esse ee eeneeeeeeeeeeeeaeeeeenaeesenaeeeeeneeeeaes 9 9 REMOVING memory modules 9 10 Verifying the system memory ou eeeeeeseeeesneeeeeneeeeenaeeteeaeeeteneeeetentereaaes 9 10 Replacing the system battery 0 eee eeeeeeeneeeeeneeeeeseeeeeaeeeeseeeseneeeeseetereaes 9 11 Updating the CMOS settings in Setup ec eeceeeeeeeeeeeeeeneeteeeeeeeteeeeeeeeeeaeees 9 13 Part 5 Troubleshooting Diagnosing and recovering from problems csessseeeseeeeeneeeeenseeeeeees 10 1 Before you panic some simple fiX S eeeeeeeeseeeeeseeeeeeneeeeseeeeeeeeeeeneeereanes 10 2 viii IBM Personal Computer User Guide Quick problem solving chart ceccececeeeeeeeeeeeeneeeeeeeeeeeseaeeeaeeseeseaeeseeeseneeeeeeee 10 6 Solving hardware and software problems cceceeeeeeeeeeeeeeeeeeeeeeeeeeaeeeneeeee 10 7 Solving hardware problems c cccceeceesseeeeeeeeeeeseneeeeeeeeeeeteeeeeeeeeeeeees 10 7 Solving software problems cc ccecceeeeeeeeeeeeeeeeeeeeeeeeseeeenaeeteeeeeeeeteaeees 10 13 Solving modem problems ceeceeeeceeeeeeeeeceeeeeeeeeeeeeeneeeeeeeseeeseaeeeneeees 10 15 Error codes and MESSAGES ccccccceseeeeesseeeeseeeeeeeeeeseeeeenes
76. eeeeneeeeeeeeeeeneeeeeaeeeeseneeeesaeeesenaeeeeseeeeeaeees 1 1 Where to find more information ccccccceceeceeeeeeeeeeeeeeeeceeeeeeeeeceeeeeeeennaeees 1 4 Part 2 Support information HelpWare support and services int 2 1 What do l dOfIrSE is se cch 0s es bo te RE e as ede at deb 2 1 What is IBM HelpWare o oo eeeeeceeeneeeeeeeeeeecneeeeeeeeeseaeeeaeeteeeeeeeeeaeees 2 1 Need quick hep Sia ik nn matin 2 1 What can do on My OWN 0 eeeceecesceeeeeceeeeeeeeeseseeeeseeeesseeeeseeeesseeees 2 2 How do get help electronically ccccccccssseeeeeeeeeeeseeeesseeeeecnaeeessneeessaees 2 4 El6Ctronic SUPPOMs asco vehi asian ei ash ae tae deel eet 2 4 How and when do contact the IBM PC HelpCenter eeesceeeseeereeees 2 5 What help can get by telephone oo eee eeeeeeeeeeneeeeneeeeeeseeeseaeeeteraes 2 5 Betore you Calls sccciccfsieet ET E E 2 7 How and when do purchase additional support eeeeeeeeeeeeeeeeeteeeeeeeee 2 9 Purchasing additional HelpWare services ceceseeeeereeeeeneeeeeneeetees 2 9 Express Maintenance cccccsseesseeeesseeeenseeesneeeeesnseeeeaseeeeasseeeeneeeeenseneneas 3 1 Part 3 Controlling system settings Getting Started a rr arara aerae ma saae ra aan aana ek cecbcandesecauctendiueaiccesedevadtncteneetes 4 1 Controlling monitor settings eee eee eeeeeeeeeeeeeeeeaeeeeeeeeaeeseaeeeaeeetaeeeeeeeaees 4 2 Getting the best performance from your moni
77. elect Value F10 Save Esc Exit F1 Help The Configuration Setup Utility menu that you see on Note your computer may look slightly different from the menu shown here but the options will operate just the same The Configuration Setup Utility menu lists system configuration options When you select one of these options a menu for that option appears An option usually has only one menu although some can have more than one In options with multiple menus use the PgDn and PgUp keys to move from one menu to another The following table lists specific keys on the keyboard that will help you move through the Setup menus BIOS Setup configuration 6 5 Keys Function L Use these arrow keys to highlight an option in a menu Press the Enter key to choose the option 5 Use these arrow keys to change the value of a setting In some menus you can use these keys to move from one field to another F10 Press this key to save your changes Enter Press this key to select a highlighted option from a menu Esc After viewing or making changes to the settings on a menu press this key to exit from the menu F1 Press this key if you want help for a selected item in a menu Use the and keys to change the value in the Date and Time setting menu Not all of the above keys are available on every menu Note The available keys in a menu appear on the bottom of that menu Viewing system information and product data
78. eplace hardware in your computer you need to know the layout of the system board This figure shows an example of the system board of the machine type 2196 in your computer The items on the next page correspond to the numbered locations on the figure 15 20 13 6 12 11 1 10 3 9 21 75172 4 8 9 2 IBM Personal Computer User Guide The system board sometimes called the planar or motherboard is the main circuit board in the system unit It supports a variety of devices and provides other basic computer functions that are preinstalled or that you can install later The system board shown on the previous page has the following parts HH gee _ N Memory module sockets for DIMMs Your system board has two 168 pin sockets for Dual Inline Memory Modules DIMMs The DIMM sockets support 3 3V single or double sided Synchronous DRAM SDRAM The maximum system memory is 1 GB Power Switch connector J15 Processor fan power connector J2 HDD LED and Power LED connector J18 Primary IDE connector J4 Holds signal cables that attach to IDE channel 1 Processor FAN processor and heat sink U5 Secondary IDE connector J5 Holds signal cables that attach to IDE channel 2 Diskette drive connector J14 Battery BAT1 System battery Flash ROM BIOS U16 PCI adapter card connector J11 PCI SLOT1 This is the first PCI adapter card connecto
79. feature If you are using Auto Answer with a fax software Note program setting a high number of rings will allow you to answer the telephone before the fax modem does If your computer came with fax software already installed use the fax software documentation included in the fax software online Help for additional information Disabling Call Waiting If you use the Call Waiting feature on your telephone you may want to disable it while using your modem With Call Waiting communications can be interrupted when a second call is waiting to be answered To disable Call Waiting contact your telephone company Different telephone companies have different procedures for disabling this feature Also some telephone companies cannot disable Call Waiting Your telephone company business office should be able to tell you the procedures and dialing sequence required to disable Call Waiting A dialing sequence is similar to a command you type on your computer For example in some areas the following dialing sequence disables Call Waiting or 70 complete telephone number The dialing sequence you type on your computer may look like this 70 5554343 The commas pause the modem until the command is carried out then the telephone number is dialed automatically Call Waiting will be disabled only for the duration of your modem s current call and only from the calling end For incoming calls you may find it helpful to change th
80. for Direct Memory Access DMA DMA allows I O devices to transfer data directly to and from memory You may need to select an available DMA channel if you add an I O device that uses DMA Table 5 DMA channel assignments DMA channel Assignment 0 Available 1 Audio 2 Floppy Diskette 3 Printer Port 4 Cascade 5 Available 6 Available 7 Available Specification tables A 7 Serial port addresses IBM computers have a built in external serial port already installed in the computer The connector for this port is located at the back of your computer This port can be used to connect a serial mouse serial printer or other serial device and to transfer data between computers The built in serial port supports the following addresses and interrupts Table 6 Serial port addresses Address COM Interrupt Default 2F8 COM2 IRQ3 Serial port Conflicts may arise if you add adapter cards with serial ports or if you change the address settings on your modem if you are using an operating system other than Windows 98 You can resolve most of these conflicts by using Setup or the Windows 98 Device Manager to change serial port addresses See Serial Port Setup on page 6 9 or Resolving resource conflicts on page 7 4 for more information A 8 IBM Personal Computer User Guide Connector functions The following table includes the specific functions of the connectors Refer to the section Locating system board jumpers and connect
81. g at your screen remember to take frequent breaks Look up periodically and focus on an object that is further away This will give the muscles in your eyes a chance to relax Positioning the keyboard Make sure the keyboard height is comfortable for typing e When you type the keyboard should be positioned so that your arms are relaxed and comfortable and your forearms are roughly horizontal Your xxxii IBM Personal Computer User Guide shoulders should be relaxed and not hunched up Type with a light touch keeping your hands and fingers relaxed Your wrists should also be straight Positioning the mouse e Position your mouse on the same surface as your keyboard so that they are at the same level Allow enough space so that you can use your mouse without stretching or leaning over e When you use the mouse hold it lightly with all your fingers and click gently Move the mouse with your entire arm instead of only using your wrist For more detailed information and tips about how to use your computer refer to the online help on your computer or visit the IBM Healthy computing Web site at http www pc ibm com ww healthycomputing xxxiii xxxiv IBM Personal Computer User Guide Part 1 Learning about this book This part contains an introduction to the User Guide Read this part to understand how to use this book and where to go if you need additional information This part contains the following chapter Usin
82. g display settings The first time you turn on your computer it automatically selects common settings for your monitor If your monitor supports Display Data Channel DDC the computer automatically selects the best refresh rate your monitor can support The refresh rate determines how quickly the screen image is drawn on the screen This setting can be changed If you purchased a monitor that does not support DDC you may want to change your monitor s refresh rate setting With any monitor you may want to customize one or more display properties Customizing display properties In Windows 98 you can change display options such as screen resolution number of colors refresh rate and the size of displayed characters If you need assistance while selecting display properties settings click the question mark in the upper right corner of the window Your mouse cursor will change into a question mark Then click on the area you would like information about If help information is available for the topic it will be display at that time To customize your display properties 1 Double click on the My Computer icon on your desktop 2 Inthe My Computer window double click on the Control Panel folder 3 In the Control Panel window double click on the Display icon 4 In the Display Properties window click on the Settings tab Getting started 4 3 In the Settings tab of the Display Properties window you can set the display properties So
83. g the listed corrective actions see HelpWare support and services on page 2 1 for information on obtaining service 10 18 IBM Personal Computer User Guide Table 4 Error codes and messages Continued Error codes Error messages Corrective actions 1783 Secondary slave hard disk fail 8602 PS 2 Mouse error OR no PS 2 1 mouse present 1 Load the default settings in Setup 2 Check the IDE drive jumper 3 4 5 Check the power to the IDE drive Check the IDE cable connection Check the IDE drive Determine if the mouse is connected properly and is defined correctly in BIOS Setup Note If any of the errors persist after performing the listed corrective actions see HelpWare support and services on page 2 1 for information on obtaining service Diagnosing and recovering from problems 10 19 IBM Diagnostic Programs Your computer comes with two diagnostic programs e PC Doctor for Windows This Windows based diagnostic program is preinstalled on your computer PC Doctor for Windows can diagnose some hardware problems but it is most effective at diagnosing software problems For instructions on using PC Doctor for Windows see Starting PC Doctor for Windows on page 10 20 IBM Enhanced Diagnostics This program is located on the Product Recovery and Diagnostics CD IBM Enhanced Diagnostics is independent of the Windows operating system installed on your computer Although it can diagnose
84. g this book on page 1 1 This chapter explains how the book is organized It also points you to additional sources of information that are not contained in this book Chapter 1 Using this book The User Guide contains general information for all users of an IBM Personal Computer Once you have taken your computer out of the box and connected all the components you can use this book as a guide to your computer s hardware and as a problem solving tool The topics in this book range from an introduction of important hardware features to instructions for reconfiguring or upgrading your computer In addition if you experience a problem with your computer this book can guide you to a solution This book may include information for several models If the model you purchased did not come with some of the hardware mentioned in this book you will not be able to use the software functions associated with that hardware How this book is organized This book contains the following parts and chapters Part 1 Learning about this book This part contains information to help you use the User guide It contains the following chapter e Using this book on page 1 1 This chapter contains information about the book s contents and organization It also points you to other documents or online resources for more information Part 2 Support information This part contains the general information that you should know in case you need assis
85. he Windows 98 Device Manager to view the assigned resources and change the resource settings if needed Although rare there are some unique circumstances when you must use Setup to resolve a conflict See Power Management Setup on page 6 16 for details For Drives When you install a diskette drive you should check the size and storage capacity of the drive and make any required changes in Setup To specify the diskette drive size and capacity select the Devices and I O Ports option in the Configuration Setup Utility menu See Diskette Drive A on page 6 9 for information about this option If you remove a diskette drive hard disk drive or CD ROM drive the POST generates an error message In Setup verify that the information the BIOS automatically recorded is correct Use this opportunity to verify that the remaining drives are installed as intended Select Devices and I O Ports from the Configuration Setup Utility menu to verify drive settings on page 6 2 Normally BIOS will auto detect the HDD and CD ROM drive at the POST stage and show them on the screen Adding and removing adapter cards and drives 8 13 8 14 IBM Personal Computer User Guide Chapter 9 Adding and replacing system board components To work with the hardware components on the system board you must first unplug the system and remove the system unit cover Before removing the cover or working with internal components review Safety information
86. he computer is on The above step works only when the system is Note already on Take note of the following when using Standby feature When the system is in normal on state e Pressing the power button for more than four seconds turns off the system power e Pressing the power button for less than four seconds brings the system into Standby mode e Any normal IRQ event such as a modem ring in wakes up the system from Standby mode and turns it to the normal on state For more information about Modem Ring In refer to Automatic Power On on page 6 18 Take note that while the system is in Standby mode Note pressing the power button for less than four seconds does not wake the system up When the system is in normal off state e Pressing the power button regardless of the length of time you press it less than or more than four seconds simply turns the system power on 5 4 IBM Personal Computer User Guide Using the Power Management feature in Windows 98 Follow these steps for power management 1 Double click on the My computer icon 2 Double click on the Control Panel icon 3 Double click on the Power Management icon The power management options are available from this menu Power management features 5 5 Monitor standby Windows 98 provides a monitor energy saving feature If your monitor supports this function see your monitor documentation for information perform the following
87. he system unit on page 8 3 Audio CD does not play Make sure you have enabled AutoPlay To enable AutoPlay when inserted into 1 CD ROM drive 2 3 4 5 6 7 8 Click on Start Select Settings and click on Control Panel Double click on the System icon Click on the Device Manager tab Double click on CD ROM and select the listed CD ROM option Click on the Settings tab Under Options click on Auto insert notification a check appears in the box Click on OK Note If any of these problems continue after taking the actions listed see HelpWare support and services on page 2 1 for information on obtaining service 10 8 IBM Personal Computer User Guide Table 1 Hardware problems Continued If the problem is Here s what to do Can t write to diskette 1 Can t format diskette 1 Make sure you are using the correct type of diskette Make sure the drive power and signal cables are Keyboard doesn t work or 1 only some keys work Make sure you are using the correct type of diskette Make sure that the diskette is correctly formatted Make sure the diskette is not write protected Make sure you are sending information to the correct drive Make sure there is space on the diskette for the information Try using a blank formatted diskette Make sure the drive power and signal cables are securely attached to the back of the drive For instructions o
88. hen there is information you might find especially useful The information may also warn you about possible problems you could encounter This symbol is used when there is important information that can help you avoid damage to the hardware or software that came with your computer This symbol is used when there is important information that can help you avoid potential injury This symbol is used when there is important A Danger information that can help you avoid the risk of serious personal injury or death Note Attention Caution Highlighting There are several ways that text is highlighted in this book Each highlighting convention has a specific purpose Highlight Purpose Bold font is used to identify items on the screen you are instructed to click or double click Bold Bold font is also used in headings table titles and numbered lists Example font is used to show text that you need to Example type from your keyboard Italic font is used to show proper names of Italic programs or books Italic font is also used in table footnotes and sidenotes Quotation marks are used to identify window Quotes 7 screen and heading names Underline font is used to call special emphasis to Underline f X a particular word or instruction xii IBM Personal Computer User Guide Safety information Installation The construction of the IBM Personal Computer provides extra protection against the risk of ele
89. hese problems continue after taking the actions listed see HelpWare support and services on page 2 1 for information on obtaining service Diagnosing and recovering from problems 10 15 Table 3 Modem problems Continued If the problem is Here s what to do Modem makes a 1 Make sure all communication parameters baud rate connection but no data data stop and parity bits are properly configured and appears on the screen identical on both sides Also make sure the hardware control flow RTS CTS is enabled in both the modem and the communications software 2 Press the Enter key several times The remote system may be waiting to receive your data before it begins 3 Make sure the correct terminal emulation mode is used in the software Refer to the information that came with the software You are not able to verify 1 Make sure the Call Waiting feature is turned off whether the correct 2 Make sure the RTS CTS hardware flow control is terminal emulation mode is enabled do not use XON XOFF software flow control being used by your 3 Make sure the data speed is not faster than your software computer s capability Note If any of these problems continue after taking the actions listed see HelpWare support and services on page 2 1 for information on obtaining service 10 16 IBM Personal Computer User Guide Error codes and messages When you see error codes and messages on your screen find the error code or
90. his method produces less flicker than the interlaced method pel or pixel A picture element A small rectangle or portion of an image that together with other pels make up the entire image resolution The number of pels required to display an image horizontally and vertically For example 640x480 means 640 pels horizontally and 480 pels vertically SVGA Super video graphics array A video standard that provides some of the higher text and graphics resolutions vertical frequency Rate in hertz Hz at which the entire image is drawn on the refresh rate screen Also called refresh rate Monitor terminology C 1 C 2 IBM Personal Computer User Guide Appendix D Warranty The following warranty applies only to machine types Note 2196 and 2197 For other machine types refer to the warranty that was provided with the computer Warranty statements The warranty statements consist of two parts Part 1 and Part 2 Part 1 varies by country Part 2 is the same for both statements Be sure to read both the Part 1 that applies to your country and Part 2 United States Puerto Rico and Canada Z125 4753 05 11 97 Part 1 General Terms on page D 2 e Worldwide except Canada Puerto Rico Turkey and United States Z125 5697 01 11 97 Part 1 General Terms on page D 6 e Worldwide Country Unique Terms Part 2 Country Unique Terms on page D 6 Warranty D 1 IBM Statement of Limited Warranty for United States
91. ice involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Any feature conversion or upgrade IBM or your reseller services must be installed on a Machine which is 1 for certain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem analysis and service request procedures that IBM or your reseller provides b secure all programs data and fun
92. ified time Windows 98 periodically accesses the hard disk for memory swapping and this activity resets the Standby timer Windows 98 might access the hard disk for a short time after you last touched your computer Close any open communications programs Programs which are running may not allow the system to enter standby Note If any of these problems continue after taking the actions listed see HelpWare support and services on page 2 1 for information on obtaining service Diagnosing and recovering from problems 10 13 Table 2 Software problems If the problem is Here s what to do When the parameter See HelpWare support and services on page 2 1 for Power Switch lt 4 sec information on obtaining service under the Setup Power Management menu is set to Power Off and the system does not turn off when you press the power button When the parameter See HelpWare support and services on page 2 1 for Power Button Override lt 4 information on obtaining service sec under the Setup Power Management menu and the system does not turn off when you press the power button for more than four seconds Note If any of these problems continue after taking the actions listed see HelpWare support and services on page 2 1 for information on obtaining service 10 14 IBM Personal Computer User Guide Solving modem problems Your modem is designed to provide reliable and trouble free service
93. information for questions on how to solve problems and prevent future trouble Readme files Most operating systems and software programs also come with a file named README TXT This is a text file that contains important information about the program You can read README TXT files by opening them in any text file editor on your computer If an README file is provided it is named README TXT 2 2 IBM Personal Computer User Guide Software Your computer comes with several software programs which can help you solve problems or find answers to your questions Diagnostics Your computer comes with a diagnostic program which can help identify problems you may have with your system You can run the PC Doctor diagnostic program from the PC Doctor folder in the Windows programs menu or from the Recovery and Diagnostics disc The Windows version of PC Doctor works through the Windows operating system to find system software problems The Recovery and Diagnostics disc contains the MS DOS version of the PC Doctor diagnostics program which performs tests directly on the hardware It is important to run both versions of the PC Doctor program before you contact the IBM HelpCenter IBM Update Connector This program allows you to connect to the IBM PC HelpCenter to receive updates for some of the software that came with your system and download them Once you have received the files you can begin the automated installation process IBM Update Connec
94. ing and replacing system board components 9 11 Follow these steps 1 Enter Setup See Entering Setup on page 6 4 2 From the Configuration Setup Utility menu select Standard CMOS Setup 3 Set the date and the time 4 Exit Setup and save the change 5 Use the left arrow key to select Yes then press Enter to save the settings in CMOS You can also change the time and date from the Windows 98 desktop 1 Double click on the My Computer icon 2 Double click on the Control Panel icon 3 From the Control Panel double click on the Date Time icon to display the items for changing the date and time 4 Make the necessary changes then click on the OK button 9 12 IBM Personal Computer User Guide Updating the CMOS settings in Setup When you add system board components such as system memory modules your system s Basic Input Output System BIOS detects the hardware changes and updates the CMOS settings automatically However if you replace or remove components you might receive a message that asks you to verify if the automatic detection changed the configuration correctly To verify or correct the system configuration settings enter Setup See the section Entering Setup on page 6 4 Adding and replacing system board components 9 13 9 14 IBM Personal Computer User Guide Part 5 Troubleshooting This part contains information to help you respond to problems with the hardware software and features install
95. is feature lets the computer enter a low power state You can put the system in Standby mode in several ways e using the Windows 98 Start menu e using the power button pressing the Standby button models equipped with Rapid Access Keyboard II only Under standby mode programs that are running will go to a standby state but will not shut down The power indicator light will flash approximately once per second Using the Windows 98 Start menu Follow these steps to bring the system in standby mode using Windows 98 1 From your Windows 98 desktop click on the Start button 2 Click on the Shutdown option 3 Click on the Stand by option 4 Click on OK Using the power button Windows 98 enables you to set your power button to one of two modes shutdown or standby Your computer is preset to the shutdown mode To change the power button mode do the following 1 From the Windows desktop click on the Start button 2 Select Settings then click on Control Panel 3 Double click on the Power Management icon The Power Management Properties window opens 4 Click on the Advanced tab 5 Inthe Power button area locate the When I press the power button on my computer field select either Shutdown or Standby and then click on OK Power management features 5 3 After making the necessary setting change in Setup you can use the power button to enter system Standby mode by pressing the button for less than four seconds while t
96. ive ensures that during normal operation there is no exposure to laser radiation above Class 1 level Please note that the CD ROM DVD ROM drive does not contain any user adjustable or serviceable parts Service on this drive should only be performed by a trained service provider xvi IBM Personal Computer User Guide Laser compliance statement Some IBM Personal Computer models are equipped from the factory with a CD ROM or DVD ROM drive CD ROM DVD ROM drives are also sold separately as options The CD ROM DVD ROM drive is a laser product The CD ROM DVD ROM drive is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When a CD ROM DVD ROM drive is installed note the following Use of controls or adjustments or performance of Caution procedures other than those specified herein might result in hazardous radiation exposure Removing the covers of the CD ROM DVD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD ROM DVD ROM drive covers Do not remove the CD ROM DVD ROM drive covers Some CD ROM DVD ROM drives contain an embedded Class 3A or Class 3B laser diode Note the
97. ixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise During the warranty period IBM or your reseller if approved by IBM to provide warranty service will provide repair and exchange service for the Machine without charge under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionality equivalent you may return it to your place of purchase and your money will be refunded The replacement may not be new but will be in good working order D 2 IBM Personal Computer User Guide Extent of warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OR MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YO
98. jbm irl ur TL ill Personal Computer Types 2196 2197 and 6344 User Guide Note Before using this information and the product it supports be sure to read the general information under Appendix D Warranty on page D 1 Second Edition April 2001 The following paragraph does not apply to any state or country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE References to IBM products programs or services do not imply that IBM intends to make them available outside the United States This publication could contain technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be made in later editions IBM may make improvements and or changes in the product s and or program s at any time Request for copies of this publication and for technical information about IBM products should be made to your IBM Authorized Dealer your IBM Marketing Representative or your IBM Retailer Address comments about this publication to the IBM HelpCenter Copyright International Business Machines Corporation 2000 All rights reserved Note to U S Government Users Documentation related to restricted rights Use
99. l intallation ou la modification de lignes t l phoniques e Si vous devez t l phoner pendant un orage pour viter tout risque de choc lectrique utilisez toujours un t l phone sans fil En cas de fulte de gaz n utilisez jamais un t l phone situ proximit de la fuite Consignes relatives la pile au lithium Votre ordinateur est quip de piles au lithium Prenez garde aux risques d incenjdie d explosion ou de br lures ll s une mauvaise utilisation des piles Respectez les consignes de s curit suivantesy Attention e Ne rechargez pas la pile ne la d montez pas ne l exposez pas la chaleur et ne la faite pas br ler Ne la remplacez que par une pille identique ou de type quivalent e Ne la jetez pas l eau e Pour le recyclage ou la mise au rebut des piles au lithium reportez vous la r glementation en vigueur Consignes de s curit pour l unit de CD ROM et de DVD ROM La pr sente consigne contient les informations de s curit relatives l unit de CD ROM de votre ordinateur le cas ch ant L unit de CD ROM est un produit laser de classe 1 Les produits de classe 1 ne sont pas consid r s comme dangereux Le syst me laser et l unit de CD ROM ont t con us de fa on telle qu il n existe aucun risque d exposition un rayonnement laser de niveau sup rieur la classe 1 dans des conditions normales d utilisation Veuillez noter qu auc
100. led J5 on the system board if the machine type of your system is 2196 labelled J12 on the system board if the machine type of your system is 2197 or 6344 with an IDE cable that has two drive connectors 2 Set the jumper on the new drive to master or slave depending on the following conditions lf the factory installed drive is a CD ROM drive or any drive type other than a hard disk drive and the drive you are installing is a hard disk drive set the new drive as the master device Then set the factory installed drive as a slave device Jumpers for setting drives as master or slave devices are typically located at the back of the drive lf the factory installed drive is a hard disk drive set the new drive as a slave drive 3 Install the new drive 8 8 IBM Personal Computer User Guide Guidelines for connecting diskette interface signal cables Your system board has one connector for attaching diskette interface signal cables but you can install two diskette interface drives to this connector if you have the proper cables If you are installing a second diskette drive or a tape drive follow these guidelines 1 Replace the diskette drive signal cable attached to the diskette drive connector labelled J14 on the system board if the machine type of your system is 2196 labelled Floppy 1 on the system board if the machine type of your system is 2197 or 6344 with a diskette drive signal cable that has two connect
101. less Refer to the section Adding and removing adapter cards on page 8 4 for instructions on adding or removing cards Setting a jumper When you install an adapter card you may have to set switches or move jumpers to make the card work properly Plug and Play cards normally require no changes but other cards might Refer to the documentation that came with the new hardware to determine if changes to jumper or switch settings are required The following figures show how to set a jumper Position A shows closing pins 1 2 while position B shows closing pins 2 3 Pin 1 of a jumper is usually marked by a solid white line beside the pin Position A Position B Pin 1 Pin 1 9 8 IBM Personal Computer User Guide Upgrading the system memory Your system board has two system memory module sockets DIMM 0 and DIMM 1 These sockets hold Dual Inline Memory Modules DIMMs that contain 3 3V single or double sided synchronous DRAM SDRAM You can install up to a maximum of 256 MB of system memory into these sockets For information about supported memory configurations see Memory module placement on page A 1 Installing memory modules To install a DIMM 1 Locate the memory retaining clips at both ends of the socket Pivot the memory retaining clips outward 2 Locate the two notches on the DIMM and the two tabs on the socket Align the DIMM with the socket Make sure the notches and tabs align 3 Press the DIMM into the so
102. list item to expand the list Then continue with step 5 To change or view the memory addresses or view the interrupt request assignment double click on the HCFMODEM list item to expand the list Then continue with step 5 5 Double click on the Modem item appearing in the expanded list 6 In the Modem Properties window click on the Resources tab If you need help in using the Device Manager press the F1 key to view the online help You must restart your computer before any Device Manager changes can take effect 8 2 IBM Personal Computer User Guide Working with the hardware in the system unit 3 If you have not removed the cover from your system unit review Safety information on page xiii and then see Opening the system unit on page 7 5 If you plan to add both an adapter card and a drive install or replace the drive before you install or replace the adapter card If you also plan to make hardware changes on the system board see Chapter 9 and finish your work with the system board before continuing to work with the drives and adapter cards To add or remove adapter cards or drives in the system unit complete the instructions in the following sections Adding and removing adapter cards on page 8 4 e Removing and adding drives on page 8 6 Adding and removing adapter cards and drives 8 3 Adding and removing adapter cards The system board includes three PCI adapter card connector
103. ll be required to provide the following information Neme Address Telephone number Machine type and model located on the front panel behind the door Serial number located on the front panel behind the door Registrationnumber when you receive one Date of purchase description of the problem exact wording of any error messages system hardware and software configuration information for your system If your call is not covered by 30 day Up and Running support or the hardware product warranty you may be required to provide a major credit card number for support You will not be billed if it is determined that your call is covered under the Up and Running support or the IBM hardware product warranty HelpWare support and services 2 7 Please be at your computer when you call If your country or region is not listed contact your IBM reseller or IBM marketing representative Country Region Phone Number Hours of Operation Australia 13 14 26 9am 9pm EST Australia 365 days a year Austria 1546 325102 10am 1pm and 2pm 7pm CET Mon Fri Belgium Dutch 002 714 4504 9am 9pm CET Mon Fri Belgium French 02 714 3503 9am 9pm CET Mon Fri Canada 1 800 565 3344 24 hours a day 7 days a week excluding holidays Denmark 3525 6904 9am 9pm CET Mon Fri 10am 7pm CET Sat Finland 09 2294 3004 8am 8pm CET Mon Fri France 01 6932 4004 9am 9pm CET Mon Fri Germany 069 6654 9004 10a
104. lving hardware problems 10 7 nothing displayed on the monitor 10 4 10 5 simple fixes 10 2 software problems 10 13 Q quick help telephone 2 1 quick problem solving chart 10 6 S safety information grounding your computer xiii protecting against electrical shock xiii self help online documentation 2 2 printed documentation 2 2 software 2 3 serial port addresses A 8 Setup default settings loading 6 7 entering 46 exiting 6 8 main menu 6 5 menu information 6 2 moving through menus 6 5 parameters aborting setting changes 6 8 changing settings 6 7 product data l 2 IBM Personal Computer User Guide viewing 6 6 system information viewing 6 6 signal cables connecting 8 9 connecting IDE ATA 8 7 software diagnostics 2 3 IBM Update Connector 2 3 software problems computer doesn t go to standby 10 13 speaker adjusting volume 4 6 system board parts 9 5 parts descriptions 9 3 9 6 system interrupts A 6 system resources 7 2 conflicts 7 4 system unit opening 7 5 taking precautions 7 5 parts 7 7 parts descriptions 7 7 removing the cover 7 6 7 7 T telephone Call Waiting feature B 4 telephone network 4 8 V volume controlling 4 6 W Windows 98 Device Manager 7 4 Index 1 3 Index 1 4
105. m 1pm and 2pm 7pm CET Mon Fri Ireland 01 8159208 9am 9pm GMT Mon Fri Italy 02 4827 7003 10am 1pm and 2pm 7pm CET Mon Fri Luxembourg 298 977 5058 9am 9pm CET Mon Fri The Netherlands 020 504 0530 9am 9pm CET Mon Fri New Zealand 0800 446 149 9am 9pm EST Australia 365 days a year Norway 2 305 0304 9am 10pm CET Mon Fri 12 noon 5 30pm CET Sat amp Sun Portugal 01 791 5147 Voice mail only Spain 91 662 4261 10am 1pm and 2pm 7pm CET Mon Fri Sweden 08 632 0051 9am 9pm CET Mon Fri Switzerland French 0848 80 55 00 0848 80 55 00 9am 9pm CET Mon Fri Switzerland 10am 1pm and 2pm 7pm CET Mon Fri German Switzerland Italian 0848 80 55 00 UK 01475 555 001 US and Puerto Rico 1 919 517 2800 10am 1pm and 2pm 7pm CET Mon Fri 9am 9pm GMT Mon Fri 24 hours a day 365 days a year Response times may vary These services may be available for a fee For more information about additional services see How and when do purchase additional support on page 2 9 2 8 IBM Personal Computer User Guide How and when do purchase additional support Purchasing additional HelpWare services During and after the warranty period for your computer you can purchase additional HelpWare services Our Enhanced PC Support service includes assistance with the following items e assistance with installing configuring and using selected applications using the operating system
106. m unit After you remove the system unit top the system unit looks like the following figure Note See the next page for a description of the hardware components inside the system unit Your computer has four bays One bay is for 5 25 inch drive two bays are for 3 5 inch drives The fourth bay is for a factory installed PCMCIA drive Diskette drives use the standard diskette Advanced Technology AT interface Hard disks use an Integrated Drive Electronics IDE AT interface Your computer supports the American National Standards Institute ANSI standard for AT attachment disk drives Your computer has adapter card slots for installation of additional expansion cards You can install Peripheral Component Interconnect PCI adapter cards into the system The components inside your system unit are depicted in a graphic in the previous figure The following list describes each hardware component Preparing to upgrade 7 7 1 Switching power supply The system comes with a switching power supply 2 Expansion slots On the system boards are three expansion slots for installation of the adapter cards that conform to Peripheral Component Interconnect PCI specifications These cards are commonly referred to as PCI adapter cards only the low profile PCI cards will fit Beside these PCI slots there is one Video Bridge slot on board With this slot the system could support DFP Digital Flat Panel function 3 Modem card The sys
107. me of the properties you can set are e Colors Lets you specify the number of colors that can be displayed on the screen e Font size If you click on the Advanced button and then click on the General tab you can specify the size of the characters displayed on the screen You should generally use the default setting for font size because some programs are not designed to work with large fonts e Screen area Lets you specify the screen resolution The resolution setting determines the amount of information that can be displayed on your screen The larger the resolution setting numbers the more you can see on your screen but the smaller the images on the screen appear The values you can choose for screen area resolution and colors will be limited by e Your monitor s maximum horizontal and vertical frequencies The amount of memory dedicated to video on the computer s system memory Your computer uses 4MB or more of system memory as video memory You can select the amount of use as video memory through the Configuration Setup utility program See BIOS Setup configuration on page 6 1 for details Tips for choosing display properties Of the settings that your monitor supports you should select the ones that are most comfortable for you to work with The highest resolution and color settings are not always best For example e Higher resolutions display more pels picture elements While this allows more text and g
108. n t write to diskette 10 9 computer shuts down without warning 10 7 error code and message appears 10 7 insert diskette picture appears 10 11 keyboard doesn t work 10 9 modem communications error 10 11 mouse doesn t work 10 10 printer error 10 12 HelpWare See IBM HelpWare l I O addresses A 4 IBM HelpWare 2 1 30 day Up and Running support 2 5 additional support 2 6 electronic support 2 4 hardware warranty service 2 6 software technical support 2 6 IDE connector 1 8 7 connector 2 8 7 Internet 4 10 Index l 1 connecting through the IBM Global Network 4 10 connecting through the Internet Setup Wizard 4 11 connecting through The Microsoft Network 4 10 IRQs A 6 M memory map A 1 A 3 memory modules see DIMMs installing 4 9 memory modules see DIMMs removing 4 10 modem connecting to the telephone network 4 8 modem card configurations 6 2 modems B 1 auto answer feature B 3 monitor changing refresh rates 4 4 controlling settings 4 2 display mode C 1 display properties 4 3 selecting 4 4 4 5 display settings 4 3 horizontal frequency C 1 maximizing performance 4 2 power saver feature 4 3 resolution C 1 settings 4 3 vertical frequency C 1 O online services CompuServe 2 5 Prodigy 2 5 other publications online documentation 2 4 Setup Poster 1 4 P power management monitor standby 5 6 software shutdown 5 2 system suspend 5 3 printer emulation mode 4 7 printer driver 4 7 printing 4 7 problem so
109. n working in the system unit see Working with the hardware in the system unit on page 8 3 Make sure that the Diskette Drive parameter is enabled in Setup under Advanced Options Security Options Make sure the diskette is not write protected securely attached to the back of the drive For instructions on working in the system unit see Working with the hardware in the system unit on page 8 3 Make sure Diskette Drive is not disabled in the BIOS STANDARD CMOS Menu Make sure the keyboard cable is correctly and securely connected to the keyboard port not the mouse port on the back of the system unit The keyboard port has this symbol next to it to help you Move your fingers across the keys Make sure no keys are stuck If you have a protector over your keyboard make sure that it allows typing Some do not Turn the system unit off wait 10 seconds and then turn the system unit on again Note If any of these problems continue after taking the actions listed see HelpWare support and services on page 2 1 for information on obtaining service Diagnosing and recovering from problems 10 9 Table 1 Hardware problems Continued If the problem is Here s what to do Mouse does not work 1 Move the mouse onto a mouse pad and try using it 2 Make sure you are using a screen that allows the use of a mouse Some screens do not 3 Make sure the mouse cable is correctly
110. n you use the mouse or keyboard a Make sure the keyboard and mouse cables are correctly and securely connected to the ports on the back of the system unit The keyboard port has this symbol next to it The mouse port has this symbol next to it b Turn the system unit off and then turn it on again If the problem continues refer to the Quick problem solving chart on page 10 6 There may be a problem with the monitor No a Make sure your monitor cables are correctly and securely connected Your Setup Poster shows how the cables should be connected b Adjust the brightness and contrast controls For more information refer to the documentation that came with your monitor If the problem continues refer to the Quick problem solving chart on page 10 6 Diagnosing and recovering from problems 10 5 Quick problem solving chart There is a problem with the computer Yes Remove the hardware you installed and restart the computer 4 gt Did you add hardware gt No gt From Windows run the PC Dr for Windows program Use the Quick Test Diagnostics be Starting PC Dr for Windows on page 10 20 for details Did the computer pass the test Yes No Run the diagnostics program on the Recovery and Diagnostics CD Use the Run Normal Test option See Starting the Enhanced Diagnostics Program on You may have a hardware problem First see Solving hardware and softw
111. nd remove the tray 4 To remove the CD ROM drive from the mounting tray remove the four screws that secure it to the tray 5 Reverse the procedure to install a new drive Adding and removing adapter cards and drives 8 11 Removing the hard disk drive To replace or remove the hard disk drive follow these steps 1 Follow the above steps to remove the CD ROM 2 Make sure to disconnect the power cord and signal cables from the hard disk drive and the diskette drive Remove the screw that secures the mounting tray holding the hard disk drive 4 Push the mounting tray to the right to separate it from the chassis then lift the tray out of chassis 5 To remove the hard disk drive from the mounting tray remove the four screws securing it to the tray 8 12 IBM Personal Computer User Guide Updating the CMOS settings in Setup When you add PCI adapter cards memory and IDE drives your system s Basic Input Output System BIOS detects the hardware changes and updates the CMOS settings automatically When you add other types of devices such as a diskette drive you have to enter Setup to manually assign resources IRQs to the devices For adapter cards PCI adapter cards do not have jumpers and switches and therefore do not require any configuration prior to installation After the adapter card is installed it is recognized by the system and in a vast majority of cases automatically configured You can use t
112. nd recovering from problems Also read Tips for choosing display properties on page 4 4 Note Getting the best performance from your monitor Follow these guidelines to get the best performance from your monitor e Place your monitor away from sources of magnetic interference such as other monitors unshielded speakers and electric power lines If your computer came with speakers those speakers are shielded e Keep the monitor screen clean by using a nonabrasive screen or glass cleaner Do not spray the cleaner directly onto the screen e Under some conditions interference patterns such as curved shadowy lines can occur If these patterns appear on your screen change your software program s background color or design e To extend the life of your monitor turn it off at the end of each day 4 2 IBM Personal Computer User Guide Power saver feature Your monitor documentation should indicate whether your monitor has a power saver feature This feature may be called Display Power Management Signaling DPMS With DPMS the monitor s display goes blank if you have not used your computer for a predetermined period of time To redisplay the screen press the shift key on your keyboard or move the mouse If your monitor has a power saver feature you can set the energy saving features of the monitor in the Control Panel in Windows 98 See Monitor standby on page 5 6 for instructions on using this feature Changin
113. nect s Votre ordinateur est quip de piles au lithium Prenez garde aux risques d incendie d explosion ou de br lures li s une mauvaise utilisation des piles Respectez les consignes de s curit suivantesy Ne rechargez pas la pile ne la d montez pas ne l exposez pas la chaleur et ne la faites pas br ler jon Atenon Ne la remplacez que par une pile identique ou de type quivalent Ne la jetez pas l eau Pour le recyclage ou la mise au rebut des piles au lithium reportez vous la r glementation en vigueur No d tachez pas le bloc d alimentation de son A Danger support et ne retirez aucune vis du bloc d alimentation Veillez mettre l ordinateur et l cran hors tension jon Attention avant de proc der leur nettoyage Consignes de s curit relatives au modem Lors de l utilisation de votre mat riel t l phonique il est important de respecter les consignes ci apr s afin de r duire les risques d incendie d lectrocution et d autres blessures e N intallez jamais de cordons t l phoniques durant un orage e Les prises t l phoniques ne doivent pas tre install es dan des endroits humides except si le mod le a t con u cet effet xx IBM Personal Computer User Guide e Ne touchez jamais un cordon t l phonique ou un terminal non isol avant que la ligne ait t d connect e du r seau t l phonique e Soyez toujours prudent lorsque vous proc dez
114. nector J4 CD ROM audio signal connector J14 Audio and game port connector J13 Power supply connecter J21 Keyboard and mouse connectors KBMS1 Parallel Video and Serial connectors LP1 Digital Flat Panel connector J10 Front USB headset microphone and volume control J22 for consumer desktop model only IBM Personal Computer User Guide Locating system board jumpers and connectors machine type 2197 and 6344 The following figure shows the locations of the jumpers and connectors on the system board The jumpers are preset in the factory Do not change these default jumper settings For a list of connectors with their corresponding functions see the section Connector functions on page A 11 J14 J13 J4 LP1 KBMS1 J15 J10 Ji DIMM DIMM2 BAT J20 J11 J12 J21 U9 Floppy Adding and replacing system board components 9 7 Card connector and jumper information Identifying adapter card connectors You can install low profile PCI adapter cards into the card connectors on the system board Use the following table to help you determine the type and length of adapter cards that you can install in the card connectors Adapter card connector Type of adapter card you can install PCI Slot 1 PCI adapter card measuring 169 mm in length or less PCI Slot 2 PCI adapter card measuring 169 mm in length or less PCI Slot 3 PCI adapter card measuring 120 mm in length or
115. nstallation instructions and reference information Modem information B 1 If present the modem that came with your computer is a V 90 bps modem It serves as a communications peripheral capable of high speed data transfer and fax Your modem is compatible with the following standards e V 90 e K56 Flex V 34 33600 bps V 32bis 14400 bps V 32 9600 bps V 22bis 2400 bps e V 22 1200 bps e Bell 212A 1200 bps e V 23 1200 75 bps e V 21 300 bps e Bell 103 300 bps V 17 14400 bps FAX V 29 9600 bps FAX V 27ter 4800 bps FAX e V 21 channel 2 300 bps FAX e TIA EIA 578 Class 1 fax command set e IS 101 voice command set e V 42bis data compression e V 42 error correction MNP5 data compression e TIA EIA 602 AT command set e V 8 start up sequence e MNP2 4 error correction e Personal Computer 99 logo 2 IBM Personal Computer User Guide Operating your modem You can perform common modem functions such as dialing file transfer and faxing using the modem communications software that came with your computer For information about configuring communications software See Configuring your communications software on page 4 9 It is still possible for you to perform the basic modem functions using the AT commands from the Windows 98 DOS box prompt A list and description of all the AT commands appear in the section AT commands We strongly recommend however that you
116. ntry unique terms and competent court for this Statement are those of the country in which the warranty service is being provided However the laws of Austria govern this Statement if the warranty service is provided in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Federal Republic of Yugoslavia Georgia Hungary Kazakhstan Kirghizia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia and Ukraine Warranty D 11 The following terms apply to the country specified EGYPT Limitation of liability The following replaces item 2 in this Section 2 as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged FRANCE Limitation of liability The following replaces the second sentence of the first paragraph of this Section In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY The IBM warranty for Machines The following replaces the first sentence of the first paragraph of this Section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this Section The minimum warranty
117. o an analog telephone line For additional help see Setting up communications on page 4 8 4 Make sure you are calling the correct number and that you are using the correct communications settings For additional help see the user s guide for your communications software 5 Make sure no one is using the telephone while you are communicating with another computer 6 If some communications programs work but others do not there may be a configuration problem For additional help see the user s guide for your communications software 7 Make sure the modem adapter card is installed correctly For instructions on installing adapter cards in the system unit see Adding and removing adapter cards on page 8 4 8 If you have Call Waiting feature on your phone make sure it is disabled