Sense and Dispense Troubleshooting Guide
Contents
1. Sense and Dispense Troubleshooting Guide a i A Qa P l h a 1 S A J ne K j a e i i HAYWARD Table of Contents a Important Information Maintenance Calibrating pH Probe CSM Comm Error pH Probe Error pH Low pH High pH Time Out pH Calibration Error ORP Probe Error ORP Low ORP High Chlor Off ORP Time Out a a aael Page 1 Pages 2 3 Pages 4 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Important Information sense and Dispense is designed for use with the following Goldline Controls ProLogic Version 3 0 or greater Aqua Plus Version 3 0 or greater AquaRite Pro In all cases verify that proper water flow is passing through the Probe Cell Remember to recalibrate the pH Probe anytime it has been cleaned or replaced Always measure the complete water chemistry using a third party test kit s capable of testing salt free chlorine pH alkalinity stabilizer calcium hardness and phosphates Technical Support 908 355 7995 HAYWARD Page 1 Maintenance Recommended maintenance schedule e Residential at least once every three months e Commercial every 30 days e Probes must be clean and free of oils mineral deposits and contamination in order to function properly e Probe tips must be kept wet at all times or permanent damage will result e Probes wi2. ORP Auto Sensing This will turn the chlorinator off The troubleshooting steps are the same as above O HAYWARD er Check System Light On ORP Timeout Chlor Off Note ORP Timeout will be displayed if the unit has been chlorinating for more than the selected sanitizer timeout setting without reaching the desired level The chlorinator has been turned off Measure the complete water Verify the T Cell is operating chemistry including correctly by testing the phosphates and stabilizer chlorine level and Super using an external test kit to Chlorinate for 24 hours if ensure the water is ee needed Then retest the balanced Balance the cae water Step 1 water if needed Increase the amount of time for ORP Timeout Chemistry Extend is default and allow Step 3 the system to run The range is 1 96 hours but should be set a maximum not greater than the pump runtime lf the error code is displayed again call Tech Support 908 355 7995 E f Sanitizer timeout l i i2 hrs 24 sta Pool ame HAYWARD Panes
3. de is still displayed Step 5 after resetting the Controller call Tech Support 908 355 7995 HAYWARD Page 8 Check System Light On pH High SS o Note The factory setting non adjustable for pH High Is a pH level of 8 1 or higher Step 1 Test the water to verify the pH reading Sten 2 Inspect the pH reduction feeder for proper operation The injection point must tep 2 be down stream of all equipment and the water connections for Probe Cell Run the system for 120 minutes to evaluate if the system is working properly The pH level should have decreased Step 5 If the error code is still displayed call Tech Support 908 355 7995 HAYWARD Page 9 Check System Light On pH Timeout Check Feeder Check the pH reduction feeder for proper operation and ensure the feeder is not empty If using acid make sure the suction tubing inside the tank is reaching the acid solution Also check for broken or disconnected tubing Increase the amount of time under Step 2 pH timeout The range is from 5 120 minutes Step 3 Reset the alarm This is found in the Default Menu Step 4 If using acid change the acid feed tubing from 8 size to 5 size HAYWARD Page 10 Check System Light On pH Calibration Error Note This error occurs after pH probe calibration if the test results entered are different from the measured pH levels by 1 0 Step 1 Clean the pH Probe S
4. ke sure the Chemistry Sense Module CSM is Step 1 connected to the PCB of the Control If not connect and the reboot system Make sure the cable is not open by taking an Ohm reading between pins 1 red and 4 brown and pins 2 orange and 4 brown The Ohm reading between pins 1 and 4 should equal 90k and 1k between pins 2 and 4 If the measured values differ substantially the cable is defective and will need to be replaced Step 2 HAYWARD Page 6 Check System Light On pH Probe Error Check the Probe wiring connection and make sure each Probe is Step 1 plugged in to the correct terminal Also make sure the connector is clean If OK the Probe is defective and must be replaced HAYWARD Senet Check System Light On pH Low Note The factory setting non adjustable for pH Low Is a pH level of 6 9 or less Step 1 Test the water to verify the pH reading Step 3 _ Clean and recalibrate the pH Probe in the Maintenance Menu Inspect the pH reduction feeder for proper operation The injection point must be down stream of all equipment and the water connections for Probe Cell Also make sure water is flowing through the flow cell chamber 1 GPM is ideal while 8 to 2 2 GPM is acceptable a IE 7 H a Run the system for 120 minutes and retest the water to evaluate Step 4 if the system is working properly The pH level should have increased Step 2 If error co
5. ll dry out if left out of water or storage solution e Probes must be removed and kept wet during winterization e Replace acid feed tubing annually Probe maintenance indicators 1 Slow response to water chemistry changes 2 Increased need to calibrate pH 3 Inconsistent readings HAYWARD Page 2 Maintenance Probe Cleaning Disconnect the probe BNC connectors from the Probe Cell Unscrew amp remove the Probes from the Flow Cell Chamber Clean the white teflon ring at the bottom the of the probe with a soft tooth brush and regular toothpaste Liquid dishwashing detergent may also be used to remove any Oils Rinse with fresh water remove and replace the teflon tape amp reinstall the Probes Recalibrate the pH Probe to the level tested in the water with the test kit next page HAYWARD Page 3 Calibrating the pH Probe l Press the Menu button until S _ Press the plus key to enter the Step 1 Maintenance Menu is displayed tep 3 menu Maintenance SH Calibration n Menu Wizard to enter l Press the right arrow key to Steb 4 Use the plus or minus keys to Step 2 enter the menu tep 4 increase or decrease the pH value Maintenance Menu O HAYWARD Page 4 Calibrating the pH Probe Press the right arrow key to show the current and new settings HAYWARD Page 5 Check System Light On CSM Comm Error With the power off check to ma
6. tep 2 Attempt to re calibrate the ph Probe by smaller increments MENU If the error code still exists after resetting the Controller call Tech Support 908 355 7995 Step 3 HAYWARD Page 11 Check System Light On ORP Probe Error Step 1 Check to make sure the ORP Probe is connected properly and that the connector is clean 7 Step 3 If the code is still displayed after resetting the Controller call Tech Support 908 355 7995 HAYWARD Pane 12 Check System Light On ORP Low Check Chlorinator Note ORP Low will be displayed if an ORP level of 350mV or less is detected Step 1 Clean the ORP Probe Step 2 Verify the T Cell is operating correctly by testing the chlorine level with a third party test kit Super Chlorinate for 24 hours if needed and then retest the water lf the error code is still displayed after resetting the Control and tests show the Free Chlorine in the water is 1 0 ppm or greater call Tech Support 908 355 7995 Step 3 HAYWARD Page 13 Check System Light On ORP High Check Chlorinator 2s _ o on Note ORP High will be displayed if an ORP level of 950mV or greater is detected Step 1 MEA UTE NE EAOn Eye Step 2 Clean the ORP Probe using a third party test kit Check System Light On ORP High Chlor Off Note ORP High Chlor Off will be displayed if an ORP level of 950mV or higher is detected and the chlorine feed mode is
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