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Course Outline Alcatel-Lucent Advanced Troubleshooting

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1. Alcatel Lucent ALCATEL LUCENT SERVICE ROUTING CERTIFICATION PROGRAM Course Outline The Alcatel Lucent Advanced Troubleshooting course begins with a review of basic software and hardware characteristics including environmental factors The course then addresses troubleshooting methodologies and tools including database management event logs password recovery and packet analysis Lab exercises will introduce problems at Layers 1 2 and 3 which students must solve Troubleshooting network problems involving multiprotocol label switching MPLS and services is a key component in the course e Alcatel Lucent Service Routing Architect Alcatel Lucent Advanced Troubleshooting 4A0 1 10 5 days classroom hours and in depth lab training e Alcatel Lucent Scalable IP Networks 4A0 100 e Alcatel Lucent Interior Routing Protocols and High Availability 4A0 101 10 courses e Alcatel Lucent Border Gateway Protocol 4A0 102 e Alcatel Lucent Scalable IP Networks e Alcatel Lucent Multiprotocol Label Switching 4A0 103 e Alcatel Lucent Interior Routing Protocols and e Alcatel Lucent Services Architecture 4A0 104 High Availability e Alcatel Lucent Virtual Private LAN Services 4A0 105 e Alcatel Lucent Border Gateway Protocol e Alcatel Lucent Virtual Private Routed Networks 4A0 106 e Alcatel Lucent Multiprotocol Label Switching eaen alin e sen cal OTOA e Alcatel Lucent Services Architecture e Alcatel Lucent Multicast Protocols 4A0 108 e Alcat
2. dule 3 Layer 1 Troubleshooting Module 4 Layer 2 Troubleshooting Module 5 Layer 3 Troubleshooting Module 6 Troubleshooting MPLS Module 7 Troubleshooting Services WHO SHOULD ATTEND e Service provider and non service provider customers e Channel partners and resellers e Employees www alcatel lucent com SRC Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners Alcatel Lucent assumes no responsibility Al t L t for the accuracy of the information presented which is subject to change without notice Cd e U ce n 02 2007 Alcatel Lucent All rights reserved 21505
3. el Lucent Virtual Private LAN Services A e a Santos ATOE e Alcatel Lucent Virtual Private Routed Networks e Alcatel Lucent Quality of Service e Alcatel Lucent Multicast Protocols e Alcatel Lucent Triple Play Services ALCATEL LUCENT SERVICE ROUTING CERTIFICATION PROGRAM Alcatel Lucent Advanced Troubleshooting COURSE OBJECTIVES After completing the course students should be able to e Demonstrate a basic overall understanding of how to implement software upgrades e Detail how to recover a software image e Diagnose hardware failures and isolate the problem e Understand the environmental factors that affect network equipment e Control the databases supporting network equipment e Examine event logs and diagnose problems e Change default alarm settings for management policies e Perform password recovery e Demonstrate the ability to perform packet analysis with use of command line interface CLI commands e Understand the pros and cons of debug commands and how best to use them e Identify and isolate Layer 1 networking problems e Identify and fix Layer 2 networking problems e Solve issues related to spanning tree encapsulation and maximum transmission unit MTU sizes e Diagnose and repair Layer 3 network routing problems e Solve Layer 2 and Layer 3 virtual private network VPN problems e Diagnose and repair MPLS problems COURSE MODULES Module 1 Software and Hardware Upgrades Module 2 Troubleshooting Methodology Mo

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