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ThinkPad® X Series Service and Troubleshooting Guide

1. The battery pack contains a small amount of harmful substances There is danger of an explosion if the battery pack is incorrectly replaced exposed to fire or water short circuited or disassembled Keep the battery pack away from children and do not put it in trash that is disposed of in landfills To reduce the risk of fire use only No 26 AWG or thicker telephone cable The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands Immediately wash the affected areas with water If symptoms persist seek medical care Do not disassemble the optical storage drive unit as this might result in hazardous radiation exposure e Avoid direct eye exposure with the laser beam contained in some drives First Edition Dec 2001 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This inf
2. 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services 2 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specification e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go offline for a period of not less than 30 seconds between the end of one call attempt and the beginning of the next attempt Where automatic calls are made to different numbers the equipment shall go offline for a period of not less than 5 seconds between the end of one call attempt and the beginning of the next attempt When used in the automatic answer mode the equipment shall be set to answer within 3 to 30 seconds of the receipt of ringing For the modem with approval number PTC 211 99 255
3. Your ThinkPad at a a ee Specifications Features Re Fa 0 Caring for your ThinkPad computer Copyright IBM Corp 2001 Your ThinkPad at a glance Your ThinkPad at a glance Front view System status indicators Computer display TrackPoint Power status indicators USB connector Rear view C I I 18 Kr Security keyhole Modem connector Power jack Ethernet connector Monitor connector Stereo line in jac k USB connector 2 ThinkPad X Series Service and Troubleshooting Guide Your ThinkPad at a glance Features Processor Intel Mobile PentiumIIl M Processor Memory Built in 128MB Maximum 640MB for 128MB memory Storage devices 2 5 inch hard disk drive Display The color display uses TFT technology 1 XGA Up to 1024 by 768 resolution on the 12 1 inch LCD Up to 1600 by 1200 resolution on an external monitor e Brightness control Keyboard 85 key 86 key or 90 key TrackPoint pointing device Fn key function ThinkPad Button Volume buttons Chapter 1 Overview of your new ThinkPad computer 3 Your ThinkPad at a glance External interface External monitor connector PC Card slot Type I Type IL Type II Plus Type IT Compact Flash slot Headphone jack Microphone jack supports a condenser microphone with the type of connector that is shown circled in the following illustration L
4. carrying the computer 6 cleaning the computer 7 computer display problems 22 configuration setup 27 D display 3 E electronic help v error messages 11 errors without messages 14 F fax help by 39 features 3 H hard disk problems 24 hardware specifications 4 hibernation problems 19 IBM help v infrared port problems 17 K keyboard problems 16 keyboard specifications 3 memory specifications 3 O on board help v Copyright IBM Corp 2001 P password problems 15 PC Doctor for Windows 10 power switch problems 16 problems troubleshooting 11 R recovering software 28 S safety instruction 43 size machine specifications 4 snapshots of system files 29 software problems 24 specifications 3 4 environment 4 input voltage 5 size 4 temperature 4 standby problems 19 T telephone help by 39 temperature machine specifications 4 testing with PC Doctor 10 ThinkPad Assistant v TrackPoint problems 18 W Web help by 38 85 86 ThinkPad X Series Service and Troubleshooting Guide Part Number 62P7847 on recycled paper containing 10 Printed in the United States of America recovered post consumer fiber 1P P N 62P7847
5. 021x Keyboard error The hard disk is not working Make sure that the hard disk drive is attached firmly Run the BIOS Setup Utility then make sure the hard disk drive is not disabled in the Startup menu Make sure that there are no objects placed on the keyboard or if you have one the external keyboard Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see the same error code do the following If an external keyboard is connected do the following e Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it does have the external keyboard serviced e Make sure that the external keyboard is connected to the correct connector Test the computer using PC Doctor If the computer stops during the test have the computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor I
6. 70 ThinkPad X Series Service and Troubleshooting Guide Not all phones connected to the phone port will respond to incoming ringing Do not report this as a fault unless the same phone will not respond to ringing when connected to a standard phone socket This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Services The grant of a Telepermit for a device in no way indicates Telecom acceptance of responsibility for the correct operation of that device under all operating conditions In particular higher speeds at which this modem is capable of operating depend on a specific network implementation which is only one of many ways of delivering high quality voice telephony to customers Failure to operate should not be reported as a fault to Telecom In addition to satisfactory line conditions a modem can only work properly if it is compatible with the modem at the other end of the call and the application using the modem is compatible with the application at the other end of the call e g accessing the Internet requires suitable software in addition to a modem This equipment should not be used in a manner which could constitute a nuisance to other Telecom customers Some parameters required for compliance with Telecom s PTC Specifications are dependent on the equipment PC associated with this modem The associated equipment shall be set up to operate within the following limits for compliance w
7. 1999 5 EC Note Full test reports have been provided Product conformance to cited product specifications are based on sample type testing evaluation or assessment at the following two testing laboratories as well as the TCF are kept 1 Nemko Dallas Inc located in 802 N Kealy Lewisville TX 75057 2 Bay Area Compliance Lab Corp located in 230 Commercial St Suite 2 Sunnyvale CA 94086 A 74 MM R Progra A Ma T Actiontec Electronics Inc Actiontec Electronics Inc htlp www actiontec com Corporate Headquarters 760 North Mary Avenue Summywide CA e AO Pane OK 752 7700 Fax 408 541 0005 ThinkPad X Series Service and Troubleshooting Guide DECLARATION OF CONFORMITY We Manufacterer s name and address TDK Systems Europe Ltd 126 Colindale Avenue Colindale London NW95HD gt S S O United Kingdom declare under our sole responsibility ther the product Brandname name andmodel brandname IBM model name Bluetooth Daughter Card To which this declaration relates is in conformity with the following standard s or other normative document s ETS 300 328 1 V1 2 2 2000 07 ETS 300 826 11 1997 EN 60950 1992 A1 1993 A2 1993 A3 1995 A4 1997 A11 1997 EU recommendation 1999 519 EC following the provisions of Directive 1999 5 EC also known as the R amp TTE Directive City London Date August 15 2001 Name Peter de Wit Title Approvals Manager Signature
8. Appendix D Wireless Regulatory information 81 European Union RLAN maximum power gt 10 mW and lt 100 mW Belgie B Gebruik buiten gebouw alleen op kanalen 10 2462 MHz en 11 2467 MHz Voor priv gebruik buiten gebouw over publieke grond over afstand kleiner dan 300m geen registratie bij BIPT IBPT nodig voor gebruik over afstand groter dan 300m is wel registratie bij BIPT IBPT nodig Voor publiek gebruik buiten gebouwen is licentie van BIPT IBPT verplicht Voor registratie of licentie kunt u contact opnemen met BIPT Belgium B For outdoor usage only channel 10 2462 MHz and 11 2467 MHz is allowed For private usage outside buildings across public grounds over less than 300m no special registration with IBPT BIPT is required Registration to IBPT BIPT is required for private usage outside buildings across public grounds over more than 300m An IBPT BIPT licence is required for public usage outside building For registration and license please contact IBPT BIPT Belgique B L utilisation en ext rieur est autoris e sur le canal 10 2462 MHz et 11 2467 MHz Dans le cas d une utilisation priv e l ext rieur d un b timent au dessus d un espace public aucun enregistrement n est n cessaire pour une distance de moins de 300m Pour une distance sup rieure 300m un enregistrement aupr s de l IBPT est requise Pour une utilisation publique l ext rieur de b timents une licence de l IBPT e
9. Turn on the power switch again for confirmation If these items are properly set and the screen remains blank have the computer serviced Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps or a continuous beep while starting up Solution If you are using Ethernet e Make sure that the Ethernet cable is connected firmly 14 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems Contact your network administrator If the screen is still blank and the beeps do not stop have the computer serviced Problem When I turn on the machine only a white cursor appears on a blank screen Solution Reinstall your operating system and turn on the computer If you still see only the cursor on the screen have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Move the TrackPoint or press a key to exit the screen saver or press the power switch to resume from standby or hibernation Problem The DOS full screen looks smaller Solution If you use a DOS application that supports only 640x480 resolution VGA mode the screen image might look slightly distorted or appear smaller than the display size This is to maintain compatibility with other DOS applications To expand the screen image to the same size as the actual screen start the ThinkPad Configuration Program a
10. death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages ITALY Limitation of Liability The following replaces the second sentence in the first paragraph In each such instance unless otherwise provided by mandatory law IBM is liable for no more than 1 unchanged 2 as to any other actual damage arising in all situations involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the third paragraph of this Section Unless otherwise provided by mandatory law IBM and your reseller are not liable for any of the following items 1 and 2 unchanged 3 indirect damages even if IBM or your reseller is informed of their possibility SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO A
11. BIOS Setup Utility message is displayed at the lower left area of the screen The IBM BIOS Setup Utility screen appears The Installed memory item shows the total amount of memory installed in your computer For example if you install a 64 MB DIMM into a computer whose base memory is 64 MB the quantity shown in Installed memory should be 128 MB Chapter 2 Solving computer problems 35 Install a memory module 36 ThinkPad X Series Service and Troubleshooting Guide Chapter 3 Getting help and service from IBM Getting help and service 38 Calling IBM Getting help on the Web 38 Getting help around the world Getting help by fax 39 Copyright IBM Corp 2001 6 89 Al 37 Getting help and service Getting help and service If you need help service technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This section contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your computer and whom to call for service should it be necessary Information about your IBM computer and preinstalled software if any is available in the documentation that comes with your computer That documentation includes printed books online books README files and help files In addition information ab
12. IBM or your reseller will also manage and install selected engineering changes that apply to the Machine Some parts of IBM Machines are designated as Customer Replaceable Units called CRUs e g keyboards memory or hard disk drives IBM ships CRUs to you for replacement by you You must return all defective CRUs to IBM within 30 days of your receipt of the replacement CRU You are responsible for downloading designated Machine Code and Licensed Internal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions
13. Software problems Bluetooth problem Other problems Starting BIOS Setup Utility Recover pre installed software Backing up your system Backing up your registry Replacing the hard disk drive Replacing the battery Install a memory module 24 24 25 25 27 28 29 29 31 33 34 Solving computer problems Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor for Windows do as follows 1 Click Start 2 Move the cursor to Programs in Windows XP All Programs and then to PC Doctor for Windows 3 Click PC Doctor for Windows 4 Choose either the Run Quick Test Set or the Run Normal Test Set Attention Running the Quick Test set can take 10 minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running The Quick Test set runs many tests of critical hardware components but it does not run all of the diagnostic tests in PC Doctor for Windows If PC Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems consider running more of the tests If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician 10 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems Tro
14. Some drives contain an embedded Class 3A laser diode Note this warning 46 ThinkPad X Series Service and Troubleshooting Guide IN DANGER Emits visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions Appendix A Important safety instructions 47 48 ThinkPad X Series Service and Troubleshooting Guide Appendix B Warranty information This Appendix contains warranty information for your ThinkPad warranty period warranty service and support and the IBM Statement of Limited Warranty Warranty period Contact your place of purchase for warranty service information Some IBM Machines are eligible for on site warranty service depending on the country or region where service is performed or the machine type Machine type 2660 or 2662 Country or region Warranty period All Parts 3 years labor 3 years Battery pack 1 year Warranty service and support With the original purchase of an IBM ThinkPad you have access to extensive support During the IBM Machine warranty period you may call IBM or your reseller for problem determination assistance under the terms of the IBM Statement of Limited Warranty The following services are available during the warranty period Problem determination Trained personnel are available to assist you with determining if you have a har
15. any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the charges if recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OE OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES LOST PROFITS OR LOST SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Appendix B Warranty information 53 Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern interpret and enforce all of your and IBM s rights duties and obligations arising from or relati
16. are answered between 3 and 30 seconds of receipt of ringing All persons using this device for recording telephone conversations shall comply with New Zealand law This requires that at least one party to the conversation is to be aware that it is being recorded In addition the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected the purpose for its collection how it is to be used and what it disclosed to any other party 72 ThinkPad X Series Service and Troubleshooting Guide For the modem with approval number PTC211 01 050 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated 3 6 kbit s and 56 kbit s connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in s
17. button Other problems Problem The computer locks or does not accept any input Chapter 2 Solving computer problems 25 Solving computer problems Solution Your computer might lock when it enters standby mode during a communication operation Disable the standby timer when you are working on the network To turn off the computer press and hold the power switch for 4 seconds or more Problem The computer does not turn off with the power switch Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the computer is still not reset remove the ac adapter and the battery Problem The computer does not start from a device you want such as a diskette drive Solution Refer to the Startup menu of the IBM BIOS Setup Utility Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled by checking that there is no mark preceding the device name Problem The computer does not respond Solution IROs for the PCI are all set as 11 The computer does not respond because it cannot share the IRQ with other devices Refer to the ThinkPad Configuration Program Problem Windows NT does not start however the message saying that Windows NT is loading remains on the screen Solution The USB setting might have been changed to Enabled If so it mi
18. check the boot sequence using the IBM BIOS Setup Utility Fan error The cooling fan has failed Have the computer serviced 13 Chapter 2 Solving computer problems Solving computer problems Message Solution EMM386 Not Installed Edit C CONFIG SYS and change a line from Unable to Set Page device C WINDOWS EMM386 EXE RAM Frame Base Address to device C WINDOWS EMM386 EXE NOEMS and save this file CardBus Configuration Press F1 to go to the IBM BIOS Setup Utility Press F9 and then Enter to Error Device Disabled load the default setting Press F10 and then Enter to restart the system Errors without messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing the Fn Home If the screen still remains blank make sure that The battery is installed correctly The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer power is on
19. des b timents utilisation non autoris e France F Indoor no geographical restriction with a maximum power of 10 mW within the whole band of 2400 2483 5 MHz Outdoor the band is not opened Italia I E necessaria la concessione ministeriale anche per l uso L uso per installazione in esterni non e permessa Italy I License required for indoor use Use with outdoor installations not allowed Notice for Users in Singapore The Wireless LAN adapter included in this equipment is for use only within the confined area of a building The equipment is restricted to operating within the 2445 2483 5 MHz band Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM ThinkPad HelpCenter TrackPoint PS 2 Ultrabay Italy I ThinkLight Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel Pentium and SpeedStep are trademarks of Intel Corporation in the United States and or other countries For a complete list of Intel trademarks see www intel com tradmarx htm Appendix D Wireless Regulatory information 83 Other company product or service names may be the trademarks or service marks of others 84 ThinkPad X Series Service and Troubleshooting Guide Index A Access ThinkPad v battery problems 23 BIOS Setup 27 Bluetooth problems 25 C
20. get the most use and enjoyment out of your computer Important tips Be careful about where and how you work Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in Chapter 1 Overview of your new ThinkPad computer 5 Caring for your ThinkPad computer Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or under the keyboard Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Your computer display is designed to be opened and used at an angle sligh
21. have the computer serviced 02D0 System cache error The cache is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed 02F6 Software NMI failed Have the computer serviced Have the computer serviced 02F7 Fail safe timer NMI failed Have the computer serviced The power on password prompt A power on password or a supervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt A hard disk password is set Type the password and press Enter to use the computer If you still see the same error message have the computer serviced Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation e Restore the system configuration to what it was before your computer entered hibernation mode If the memory size has been changed re create the hibernation file Operating system not found Verify the following e The hard disk drive is correctly installed e A startable diskette is in the diskette drive If the same error message is still displayed
22. homologu doivent tre effectu es par un centre d entretien canadien autoris d sign par le fournisseur La compagnie de telecommunications peut demader l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales Avertissement L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir recours un service d inspection des installations lectriques ou lectricien selon le cas 68 ThinkPad X Series Service and Troubleshooting Guide AVIS L indice de charge IC assign chaque dispositif terminal indique pour viter toute surcharge le pourcentage de la charge totale qui peut tre raccord e un circuit t l phonique boucl utilis par ce dispositif La terminaison du circuit boucl peut tre constitu e de n importe quelle combinaison de dispositifs pourvu que la somme des indices de charge de l ensemble des dispositifs ne d passe pas 5 Notice for Australia The following notice applies when using the telephony functions WARNING FOR SAFETY REASONS ONLY CONNEC
23. it will be submitted to the exclusive jurisdiction of the English courts and 5 in Greece Israel Italy Portugal and Spain any legal claim arising out of this Statement will be brought before and finally settled by the competent court of Athens Tel Aviv Milan Lisbon and Madrid respectively THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED AUSTRIA AND GERMANY The IBM Warranty for Machines The following replaces the first sentence of the first paragraph of this Section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this Section 58 ThinkPad X Series Service and Troubleshooting Guide The minimum warranty period for Machines is six months In case IBM or your reseller is unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is added to this Section The limitations and exclusions specified in the Statement of Limited Warran
24. rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury e Replace only with a battery of the type recommended by IBM Keep the battery pack away from fire Do not expose it to water or rain Do not attempt to disassemble it Do not short circuit it Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards A DANGER If the backup battery is incorrectly replaced there is danger of explosion The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death do not 1 throw or immerse the battery into water 2 allow it to heat to more than 100 C 212 F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards 44 ThinkPad X Series Service and Troubleshooting Guide IN DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option To avoid shock hazard disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices E
25. seconds under the following conditions e When the computer is turned on When the computer resumes normal operation When the TrackPoint is pressed for a long time When the temperature changes Problem The cursor does not work for a while after the settings in the Mouse Properties window have been changed Solution This is a normal characteristic of the cursor Wait several seconds until the cursor returns to the normal state Problem The mouse or pointing device does not work Solution Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program and then try using the TrackPoint If the TrackPoint works the error might be due to the mouse Make sure that the mouse or pointing device cable is securely connected to the computer If your mouse is incompatible with the IBM PS 2 mouse disable the TrackPoint using the ThinkPad Configuration Program 18 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems Note For more information see the manual supplied with the mouse Problem The mouse buttons do not work Solution Change the mouse driver to Standard PS 2 Port Mouse and then reinstall IBM PS 2 TrackPoint Drivers are provided in the C IBMTOOLS DRIVERS directory on your hard disk drive If your hard disk drive does not contain device drivers refer to the ThinkPad Service amp Support Web site To access this Web site open Access ThinkPad by pressing the Thi
26. that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem analysis and service request procedures that IBM or your reseller provides 52 ThinkPad X Series Service and Troubleshooting Guide b secure all programs data and funds contained in a Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfill their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim except for
27. to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer Visit these IBM Web sites to join an interactive community of ThinkPad users download new backgrounds purchase accessories or get online support Keyword Search provides a quick way to search information in Access Help You can view information about your system such as model number in System Details and change the look of your application through Personalize ThinkPad X Series Service and Troubleshooting Guide Whenever you have a question about your computer or wish to view IBM Web sites simply press the ThinkPad button to open Access ThinkPad Access ThinkPad includes a comprehensive on board help and information center for your computer It travels with you eliminating the need to carry reference manuals Find information about your ThinkPad computer and its features by using the search function For direct access to help and support tips from other mobile users and information about accessories software and upgrades visit the IBM Web site View help topics to learn how to Use your computer hardware features Connect to the internet or a local network Set up a projector for your presentation Use passwords and other security features e Install remove and recover software Upgrade your system Extend the life of your battery Troubleshoot problems Contact IBM for serv
28. troubleshooting procedures and explanations of error messages and error codes The information that comes with your ThinkPad also describes the diagnostic tests that you can perform If you suspect a software problem refer to the information for the operating system or application program Calling for service Please have the following information ready e Machine type model and serial number Description of the problem e Exact wording of any error messages Hardware and software configuration information To find the telephone number for the HelpCenter nearest you see Telephone numbers in Chapter 3 Getting help and service from IBM on page 40 IBM Statement of Limited Warranty Z125 4753 06 8 2000 This warranty statement consists of two parts Part 1 and Part 2 Be sure to read Part 1 and the country unique terms in Part 2 that apply to your country or region Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale from 50 ThinkPad X Series Service and Troubleshooting Guide IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machi
29. was developed for products and services offered in the USA IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implie
30. 055 United States English 1 800 772 2227 Uruguay Spanish 000 411 005 6649 Venezuela Spanish 0 800 100 22011 Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service International Warranty Service is available for your computer Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service Chapter 3 Getting help and service from IBM 41 Getting help and service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www ibm com pc support and click Warranty Lookup Eligible IBM computers are identified by their four digit machine types For more information about International Warranty Service see Service Announcement 601 034 at http www ibm com Click Support amp downloads click Announcement letters and click Announcements search In the Search by letter number only
31. CIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND Appendix B Warranty information 51 Warranty Service To obtain warranty service for a Machine contact IBM or your reseller If you do not register your Machine with IBM you may be required to present proof of purchase During the warranty period IBM or your reseller if approved by IBM to provide warranty service provides without charge certain types of repair and exchange service to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation At its discretion IBM or your reseller will 1 either repair or exchange the failing Machine and 2 provide the service either at your location or a service center
32. Chapter 2 Solving computer problems 19 Solving computer problems Solution The battery power is getting low Connect the ac adapter to the computer or replace the battery with a fully charged one Problem When you take action to return from standby mode the computer display remains blank Solution Check whether an external monitor was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer display remains blank and output is not displayed This restriction does not depend on the resolution value Press Fn F7 to bring up the computer display Problem The computer does not return from standby mode or the standby indicator stays on and the computer does not work Solution The computer automatically enters standby or hibernation mode when the battery is depleted Connect the ac adapter to the computer then press Fn Problem Your computer does not enter standby or hibernation mode Solution Check whether any option has been selected that would disable your computer from entering standby or hibernation mode Problem The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT Solution For Windows 98 The generic CD ROM or DVD ROM driver for Windows 98 accesses the internal CD ROM or DVD ROM drive every 3 seconds to see wh
33. Click the Hibernation tab Click the Enable hibernation button Click the Create Now button af D If you are using one of the IBM communication PC Cards the computer cannot enter hibernation mode To enter hibernation mode stop the communication program and then remove the PC Card or disable the PC Card slot using the Control Panel For Windows NT Note You must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format your hard disk with NTFS the default format in Windows NT you cannot use hibernation mode 1 Start the ThinkPad Configuration Program 2 Click Power Management Chapter 2 Solving computer problems 21 Solving computer problems 3 Click Suspend Resume Options 4 Click Enable Hibernation 5 Click OK For Windows 2000 or Windows XP 1 Start the ThinkPad Configuration Program Click Power Management Click the Hibernate tab Select the Enable hibernation support checkbox Click OK af oN Note You can enter hibernation mode by pressing Fn F12 only if the PM driver for Windows 2000 or Windows XP has been installed Computer screen problems Problem The screen is blank Solution Press the Fn Home keys to make the screen brighter If the problem persists perform the Solution for the problem below Problem The screen is unreadable or distorted Solution Make sure that The display device driver is installed correctly The di
34. FT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Battery problems Problem The battery cannot be fully charged by the power off method in the standard charge time for your computer Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 3 Connect the ac adapter to the computer and let it charge If the battery cannot be fully charged in 24 hours use a new battery If the optional Quick Charger is available use it to charge the over discharged battery Problem Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Chapter 2 Solving computer problems 23 Solving computer problems Solution Discharge and recharge the battery Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery s operating time is still short use a new battery Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery does not charge Solution You cannot charge the
35. N for this equipment If these numbers are requested provide this information to your telephone company Note If the device is an internal modem a second FCC registration label is also provided You may attach the label to the exterior of the computer in which you install the IBM modem or you may attach the label to the external DAA if you have one Place the label in a location that is easily accessible should you need to provide the label information to the telephone company 2 The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area 3 If the device causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will 66 ThinkPad X Series Service and Troubleshooting Guide notify you in advance if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC 4 Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they
36. ND SWAZILAND Limitation of Liability The following is added to this Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM UNITED KINGDOM Limitation of Liability The following replaces items 1 and 2 of the first paragraph of this Section 60 ThinkPad X Series Service and Troubleshooting Guide 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages Appendix B Warranty information 61 62 ThinkPad X Series Service and Troubleshooting Guide Appendix C Notices Notices This publication
37. P8056 hereafter called Wireless LAN Mini PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS radio technology and is compliant to amp colon The IEEE 802 11 Standard on Wireless LANs Revision B as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity WiFi certification as defined by the WECA Wireless Ethernet Compatibility Alliance Usage environment and your Health Wireless LAN Mini PCI Adapter emits radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Because Wireless LAN Mini PCI Adapter operates within the guidelines found in radio frequency safety standards and recommendations IBM believes it is safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of Wireless LAN Mini PCI Adapter may be restricted by the proprietor of the building of responsible representatives of the organization These situations may for example include Using WirelessLAN Mini PCI Adapter on board of airplanes or e In any other
38. T EQUIPMENT WITH A TELECOMMUNICATIONS COMPLIANCE LABEL THIS INCLUDES CUSTOMER EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED Notice for New Zealand Users For the modem with approval number PTC 211 00 206 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operation conditions of correct operation at the higher speeds for which it is designed The 33 6 kbit s and 56 kbit s connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances This equipment may not provide for the effective hand over of a call to another device connected to the same line Under power failure conditions this telephone may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use Some parameters required for compliance with Telecom s Telepermit requirements
39. ThinkPad X Series Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the general information under Appendix A Important safety instructions on page 43 Appendix B Warranty Information on Page 49 Appendix C Notices on page 63 and Appendix D Wireless Regulatory Information on page 77 IN DANGER e To avoid electric shock hazard connect and disconnect cables appropriately when installing moving or opening the covers of this product or attached devices Use the power cord with a properly grounded outlet Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn To reduce the risk of electric shock do not use your computer in or near water To avoid electric shock do not use your computer with the telephone cable connection during an electrical storm Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm e Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags
40. Y 1995 5 EC We Intel Corporation declare under our sole responsibility that the product Name Machine Type Intel PRO 100 SP Mobile Combo Adapter Hardware Part Number PBA A30469 008 PBA A48829 002 Software version 5 99 To which this declaration relates is in compliance with the essential requirements and other relevant provisions of the European Directive 1999 5 EC This product will bear the CE mark Product compliance has been demonstrated on the basis of EN 60950 1992 with Amendments 1 2 3 4 and National Deviations EN 55022 1998 Class B EN 55024 1998 The conformity assessment procedure used for this declaration is Annex IT of the Directive The technical file is kept by Gilles Catala at Intel Corporation 1681 route des Dolines BP 293 06905 Sophia Antipolis Cedex France Sophia Antipolis 13 June 2001 Gilles Catala Manager WW Telecom Certification Intel Corporation SARL 204 rond point du pont de S vres Tour Chenonceaux 92516 Boulogne Billancourt Cedex Tel 33 0 1 46 94 71 71 Fax 33 0 1 46 94 70 00 http Avww intel fr Etablissement de Sophia 1681 route des Dolines BP 293 06905 Sophia Antipolis Cedex Tel 33 0 4 93 00 14 00 Fax 33 0 4 93 00 14 01 Sarl au Capital de 30 000 000 Francs RCS Nanterre B 302 456 199 NAF 511 G Siret 302 456 199 00066 Appendix C Notices 75 Wireless Interoperability IBM ThinkPad 802 11b Wireless LAN Mini PCI Adapter P N 26
41. achine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase an IBM Machine in a Middle Eastern or African country you may obtain warranty service for that Machine from the IBM entity within the country of purchase if that IBM entity provides warranty service in that country or from an IBM reseller approved by IBM to perform warranty Appendix B Warranty information 57 service on that Machine in that country Warranty service in Africa is available within 50 kilometers of an IBM authorized service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM authorized service provider Governing Law The applicable laws that govern interpret and enforce rights duties and obligations of each of us arising from or relating in any manner to the subject matter of this Statement without regard to conflict of laws principles as well as Co
42. air diskette 1 Shut down and turn off your computer 2 Insert the Recovery Repair diskette into the drive then turn on the computer 3 Follow the on screen instructions Backing up your system Backing up your registry When you add software applications or devices to your computer the installation process may change your registry and configuration If your computer does not work properly after you add applications or devices you need to restore the previous registry Before you make changes backup the configuration If something goes wrong you can restore the system registry and configuration files You can use ConfigSafe for Windows 98 and Windows 2000 to save the configuration before you make changes Then if something goes wrong use ConfigSafe or System Restore to restore the system registry and configuration files For Windows 98 or Windows 2000 Chapter 2 Solving computer problems 29 Solving computer problems To capture a snapshot of your system configuration with ConfigSafe 1 Click Start gt Programs gt ConfigSafe gt ConfigSafe 2 Double click ConfigSafe The window opens 3 Click the camera icon 4 Type a name for the snapshot For example before installing a word processor you might type Before installing a word processor Click OK 6 After a few moments the main ConfigSafe window will return The snapshot is complete g If you need to restore a configuration snapshot o
43. are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation Appendix C Notices 69 The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt to the same number 6 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom s specifications the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another 7 This equipment shall not be set up to make automatic calls to Telecom s 7111 emergency service 8 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom s specifications the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing For the modem with approval number PTC 211 01 004
44. ation of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5 Etiquette d homologation du ministere des Communications du Canada AVIS L etiquette dus minist re l Industrie Canada identifie le mat riel homologu Cette tiquette certifie que le mat riel est conforme certaines normes de protection d exploitation et de s curit des r seaux de telecommunications Le Minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qui l est permis de le raccorder aux installations de l entreprise locale de t l communication Le mat riel doit galement tre install en suivant une m thode accept e de raccordement Dans certains cas les fils int rieurs de l entreprise utilis s pour un service individuel ligne unique peuvent tre prolong s au moyen d un dispositif homologu de raccordement cordon prolongateur t l phonique interne L abonn ne doit pas oublier qu il est possibile que la conformit aux conditions nonc es ci dessus n empechent pas la d gradation du service dans certaines situations Actuellement les entreprises de t l communication ne permettent pas que l on raccorde leur mat riel des jacks d abonn sauf dans les cas pr cis pr vus par les tarifs paticuliers de ces entreprises Les r parations de mat riel
45. battery Install a memory module Chapter 3 pasy a and service from IBM x Getting help and service Getting help on the Web Copyright IBM Corp 2001 iji iii 37 38 38 Getting help by fax Calling IBM Getting help around the world Appendix A Important safety instructions Modem safety information Laser compliance statement Appendix B Warranty information Warranty period Warranty service and support Before you call for service Calling for service IBM Statement of Limited Warranty Z125 4753 06 8 2000 Part 1 General Terms Part 2 Country unique Terms Appendix C Notices Notices Processing date data Trademarks eo Electronic emission notices Telecommunication notices Notice for Australia Notice for New Zealand Use Notice for European Union countries Wireless Interoperability Usage environment and your Health Appendix D Wireless Regulatory information noi USA Federal Communications Commission FCC Canada Industry Canada IC Europe CE Declaration of Conformity Notice for Users in Singapore Trademarks Index gt 89 39 41 43 45 46 49 49 49 50 50 50 50 54 63 63 64 64 65 66 69 69 74 76 76 77 ead 78 78 83 83 85 ix X ThinkPad X Series Service and Troubleshooting Guide Chapter 1 Overview of your new ThinkPad computer
46. battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when The hard disk drive starts accessing the data or when it stops You are carrying the hard disk drive You are carrying your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution In the startup menu in IBM BIOS Setup Utility make sure that there is no exclamation point to the left of the hard disk drive If there is such a mark the hard disk drive is disabled Clear the mark to enable the drive Software problems Problem An application does not run correctly Solution Make sure that the problem is not being caused by the application by checking the following Your computer has the minimum required memory to run the application Refer to the manuals supplied with the application The application is designed to operate with your operating system Other applications run correctly on your computer 24 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems The necessary device drivers are installed The application works when it is run on s
47. by IBM You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed This IBM hardware product cannot prevent errors that might occur if software upgrades or peripheral devices you use or exchange data with do not process date data correctly The foregoing is a Year 2000 Readiness Disclosure Trademarks The following terms in this publication are trademarks of the IBM Corporation in the United States or other countries or both IBM PS 2 ThinkPad TrackPoint IV Microsoft Windows and the Windows flag logo are trademarks or registered trademarks of Microsoft Corporation Pentium Celeron and SpeedStep are trademarks or registered trademarks of Intel Corporation in the U S and other countries Other company product and service names which may be denoted by a double asterisk may be trademarks or service marks of others 64 ThinkPad X Series Service and Troubleshooting Guide Electronic emission notices Federal Communications Commission FCC statement ThinkPad X Series model number 2660 or 2662 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if n
48. d warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Copyright IBM Corp 2001 63 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documentation to process date data correctly within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with these products properly exchange accurate date data with them IBM cannot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed
49. do you will be given advance notice to give you an opportunity to maintain uninterrupted service 5 If you experience trouble with this product contact your authorized reseller or call IBM In the United States call IBM at 1 800 772 2227 In Canada call IBM at 1 800 565 3344 You may be required to present proof of purchase The telephone company may ask you to disconnect the device from the network until the problem has been corrected or until you are sure the device is not malfunctioning 6 No customer repairs are possible to the device If you experience trouble with the device contact your Authorized Reseller or see the Diagnostics section of this manual for information 7 This device may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information 8 When ordering network interface ND service from the local Exchange Carrier specify service arrangement USOC RJ11C Canadian Department of Communications certification label NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications networks protective operational and safety requirement The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible t
50. dware problem and deciding what action is necessary to fix the problem IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM e Engineering Change management Occasionally there might be changes that are required after a product has been shipped from IBM In those instances IBM will make Engineering Changes ECs available that apply to your hardware The following items are not covered under warranty service Copyright IBM Corp 2001 49 Replacement or use of non IBM parts All IBM parts contain a 7 character identification in the format IBM FRU XXXXXXX Identification of non IBM software problem sources Installation of customer replaceable units CRUs Installation and configuration of machine code or licensed internal code that is designated as customer installable If you do not register your ThinkPad with IBM you might be required to present proof of purchase to obtain warranty service Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your ThinkPad and software Most computers operating systems and application programs come with information that contains
51. e battery pack with the side of the battery space in the computer EE then gently push the battery into the space H Chapter 2 Solving computer problems 33 Replacing the battery 6 Turn the computer right side up Connect the ac adapter and the cables to the computer Install amemory module To install the DIMM do the following 1 Turn off the computer then disconnect the ac adapter and all cables from the computer 2 Close the computer display and turn the computer upside down 3 Remove the battery pack 4 Loosen the screw on the memory slot cover then remove the cover 5 Find the notch on the side of the DIMM Attention To avoid damaging the DIMM do not touch its contact edge 6 With the notched end of the DIMM toward the right side of the socket insert the DIMM at an angle of about 20 degrees into the socket ff then press it firmly H 7 Pivot the DIMM until it snaps into place Make sure that the card is firmly fixed in the slot and not moved easily 34 ThinkPad X Series Service and Troubleshooting Guide Install a memory module 8 Replace the memory slot cover over the memory slot aligning the back side of the cover first then tighten the screw 9 Put the battery pack back in place and turn the computer right side up To make sure that the DIMM is installed correctly do as follows 1 Turn the computer on 2 Press the F1 key while the Press F1 for IBM
52. ectly connected to the computer If you are using the keyboard mouse cable make sure that the cable is correctly connected to the computer and that the keyboard cable is connected to the correct side of the keyboard mouse cable If you are using the docking station or the port replicator make sure that the keyboard cable is correctly connected to the keyboard connector If these connections are correct disconnect the external keyboard from the computer and make sure that the built in keyboard operates properly If the built in keyboard works there is a problem with either the cable or the keyboard Try using a different keyboard mouse cable or external keyboard Infrared port problems Problem Your computer cannot communicate with other devices through the infrared port Solution Make sure that The communication speeds are the same The infrared ports are clean No objects are between the computer and the communicating device The distance and angle between your computer and the device are within the specified ranges You are not operating under direct sunlight The infrared port is directly facing the other communication port The communication application running on your computer is compatible with that running on the other computer Refer to the application manuals for more information Problem Incorrect data is sent between your computer and a communicating device Solution Make sure t
53. ed operation Responsible party International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 TestedTo Comply C With FCC Standards FOR HOME OR OFFICE USE Appendix C Notices 65 Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Candian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe B est conform la norme NMB 003 du Canada European Community Directive conformance statement This product is in conformity with the protection requirements of EC Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited PO BOX 30 Spango Valley Greenock Scotland PA160AH This product satisfies the Class B limits of EN 55022 Telecommunication notices Federal Communications Communication FCC and telephone company requirements 1 This device complies with Part 68 of the FCC rules A label is affixed to the device that contains among other things the FCC registration number USOC and Ringer Equivalency Number RE
54. eement without regard to conflict of law principles Any disputes arising from or in connection with this Agreement will first be resolved by friendly negotiations failing which either of us has the right to submit the dispute to the China International Economic and Trade Arbitration Commission in Beijing the PRC for arbitration in accordance with its arbitration rules in force at the time The arbitration tribunal will consist of three arbitrators The language to be used therein will be English and Chinese An arbitral award will be final and binding on all the parties and will be enforceable under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards 1958 The arbitration fee will be borne by the losing party unless otherwise determined by the arbitral award During the course of arbitration this Agreement will continue to be performed except for the part which the parties are disputing and which is undergoing arbitration EUROPE MIDDLE EAST AFRICA EMEA THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that M
55. environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g airport you are encouraged to ask for authorization to use Wireless LAN Mini PCI Adapter prior to turning on the ThinkPad X Series 76 ThinkPad X Series Service and Troubleshooting Guide Appendix D Wireless Regulatory information The ThinkPad X Series must be installed and used in strict accordance with the instructions as described hereafter This product complies with the following radio frequency and safety standards USA Federal Communications Commission FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC RF Safety Requirement The radiated output power of Wireless LAN Mini PCI Adapter is far below the FCC radio frequency exposure limits Nevertheless the ThinkPad X Series shall be used in such a manner that the potential for human contact during normal operation is minimized as follows CAUTION To comply with FCC RF exposure compliance requirements a separation distance of at least 20 cm 8 inches must be maintained between the antenna of this device and all pers
56. es Solution Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management APM option Problem Some or all of the keys on the keyboard do not work Solution If the problem occurred immediately after the computer returned from standby mode enter the power on password if any is set If an external keyboard is connected the numeric keypad on your computer does not work Use the numeric keypad on the external keyboard If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If any keys on the keyboard still do not work have the computer serviced Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift then press NumLk Problem Some or all of the keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Problem Some or all of the keys on the external keyboard do not work 16 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems Solution Make sure that the keyboard cable is corr
57. ether a CD ROM is inserted there This prevents your computer from entering standby mode even after a timeout To enable the computer to enter standby mode do the following Click Start Move the cursor to Settings and Control Panel Click Control Panel and then double click System Click the Device Manager tab Click the mark of CD ROM Double click the name of the CD ROM or DVD ROM Click the Settings tab D O 0 D 20 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems 8 Clear the Auto insert notification check box Windows 98 no longer detects the insertion of aCD ROM or a DVD ROM automatically For Windows NT If you enable the CD ROM AutoRun feature the timer cannot trigger the computer to enter standby mode To enable the timer disable the AutoRun feature by editing the configuration information in the registry as follows HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Cdrom Autorun 0x1 gt Autorun 0 Problem The Fn F12 key combination does not cause the computer to enter hibernation mode Solution The computer cannot enter hibernation mode if you are using one of the IBM communication PC Cards To enter hibernation mode stop the communication program and then remove the PC Card or disable the PC Card slot using the Control Panel Enable hibernation mode as follows For Windows 98 1 Start the ThinkPad Configuration Program Click Power Management
58. f you have increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor 0250 System battery error The system battery is depleted This battery is used to preserve the configuration information such as the date and time while the computer is turned off Replace the battery and run IBM BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced 0251 System CMOS checksum bad The system CMOS might have been corrupted by an application program The computer uses the default settings Run IBM BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced 0260 System timer error 0270 Real time clock error Have the computer serviced Have the computer serviced 12 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems Message Solution 0271 Date and time error Neither the date nor the time is set in the computer Set the date and time using the IBM BIOS Setup Utility 0280 Previous boot incomplete Your computer was previously unable to complete the boot process Turn the computer off then turn it on to start the IBM BIOS Setup Utility Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10 If you still see the same error code
59. field type 601 034 and click Search 42 ThinkPad X Series Service and Troubleshooting Guide Appendix A Important safety instructions IN DANGER Electric current from power telephone and communication cables are hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices If the 3 pin power cord is provided with this product it must be used with a properly grounded outlet To Connect To Disconnect Turn everything OFF Turn everything OFF gies Al et A es First attach all cables to devices First remove the power cord from the outlet lt se aa Remove signal cables from receptacles gt Attach the signal cables to receptacles gt gt 5 Remove all cables from devices ey x Du Attach the power cord to an outlet gt CF Sa wV Turn the nein ON fai ds oA p Copyright IBM Corp 2001 43 A DANGER Reduce the risk of fire and electric shock by always following basic safety precautions including the following Do not use your computer in or near water During electrical storms Do not use your computer with the telephone cable connection Do not connect the cable to or disconnect it from the telephone outlet on the wall A DANGER If the
60. ght cause a conflict in allocating memory resources during startup Disable the setting using the BIOS Setup Utility as follows 1 Turn your computer off and then on again then while the message Press F1 for IBM BIOS Setup Utility is displayed at the lower left of the screen press the F1 key to start the BIOS Setup Utility The BIOS Setup Utility menu appears With the cursor key select Config then press Enter Select USB by pressing Enter With the cursor key select Disable then press Enter ak D Press F10 and Enter to save this setting and exit this utility 26 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems Starting BIOS Setup Utility Your computer provides a program called IBM BIOS Setup Utility that enables you to select various setup parameters The panels in this utility are as follows Config Change the configuration of your computer e Date Time Set the date and time Password Set a password Startup Set the startup device Restart Restart the system Note You can set many of these parameters more easily by using the ThinkPad Configuration Program For more information on this program refer to the on board help To start IBM BIOS Setup Utility do as follows 1 To protect yourself against accidental loss of data refer to Backing up your registry in Access ThinkPad Open Access ThinkPad by pressing the ThinkPad button Backing up y
61. hat The distance and angle between your computer and the device are within the ranges The communication speeds are the same There are no other devices that radiate infrared rays such as remote controlled devices or wireless headphones near your computer or the communicating device You are not operating under direct sunlight No fluorescent lamps are near your computer or the communicating device Chapter 2 Solving computer problems 17 Solving computer problems Problem You cannot use DMA channels for both the parallel connector and the infrared port Solution If you enable ECP and choose DMA3 the default value for the parallel connector you might be asked whether you want to disable DMA for the infrared port To use DMA channels for both the parallel and infrared ports do the following 1 Click OK to disable DMA for the infrared port Close a parallel port panel Click the Infrared device button to open the infrared panel Choose DMAO or DMA1 for the infrared port on the panel If you see the panel asked whether you want to disable DMA for an audio device click OK oe ON TrackPoint problems Problem The cursor drifts when the computer is turned on or after it resumes normal operation Solution The cursor might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Cursor drifting might occur for several
62. ice and support Perform many other tasks Click one of the Internet buttons to join an interactive ThinkPad Web community or to directly access information about accessories and software updates small business offerings and help and support Finding information with Access ThinkPad Vii Some of the topics in your help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC card or upgrading your memory Use the controls shown to play pause and rewind the video clip viii ThinkPad X Series Service and Troubleshooting Guide Contents Important Notice for Users The FCC RF Safety Requirement Finding information with Access ThinkPad Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance Features gt Specifications Caring for your ThinkPad computer Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error messages Errors without messages A password problem A power switch problem Keyboard problems Infrared port problems TrackPoint problems Standby or hibernation problems Computer screen problems Battery problems Hard disk drive problems Software problems Bluetooth problem Other problems Starting BIOS Setup Utility Recover pre installed software Backing up your system Backing up your registry Replacing the hard disk drive Replacing the
63. ine in jack Universal Serial Bus USB connector Telephone connector available if the modem Mini PCI Card or the Combo Mini PCI Card is installed Ethernet connector available if the Ethernet Mini PCI Card or the Combo Mini PCI Card is installed UltraPort connector to support an optional IBM digital camera UltraBase X2 connector IrDA port Wireless LAN Interface Specifications Size With a 12 1 inch display Width 279 4 mm Depth 226 8 mm Height 24 9 30 2 mm Environment Temperature at altitudes less than 2438 m 8000 ft Operating 5 C to 35 C 41 F to 95 F 4 ThinkPad X Series Service and Troubleshooting Guide Your ThinkPad at a glance Non operating 20 C to 60 C 4 F to 140 F Note When you charge the battery pack its temperature must be at least 10 C 50 F Relative humidity Operating 8 to 90 Non operating 5 to 95 Maximum altitude 3048 m 10 000 ft in unpressurized conditions Maximum temperature at 3048 m 10 000 ft 31 C 88 F Electrical AC Adapter Sine wave input at 50 to 60 Hz is required The input rating of the AC Adapter 100 240 V ac 50 60 Hz Lithium ion battery pack Nominal voltage Capacity 14 4 V dc 1 8 AH 10 8 V dc 3 9 AH Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will
64. ing passwords e Remember your passwords If you forget a supervisor or hard disk password IBM will not reset it and you might have to replace your system board or hard disk drive Other important tips 6 ThinkPad X Series Service and Troubleshooting Guide Caring for your ThinkPad computer Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your connector is not damaged See Access ThinkPad your on board help system for information on the location of these connectors press the ThinkPad button to open Access ThinkPad Register your ThinkPad products with IBM refer to the Web page www pc ibm com register This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables IBM to notify you about possible technical information and upgrades Only an authorized IBM ThinkPad repair technician should disassemble and repair you
65. ith Telecom specifications There shall be no more than 10 call attempts to the same number within any 30 minute period for a single manual call initiation The equipment shall go back on hook for a period of not less than 30 seconds between the end of one call attempt and the beginning of the next Automatic calls to different numbers shall be not less than 5 seconds apart When used in the Auto Answer mode the S0 register must be set with a value between 2 and 5 This ensures A person calling your modem will hear a short burst of ringing before the modem answers This confirms that the call has been successfully switched through the network Caller identification information which occurs between the first and second ring cadence is not destroyed Appendix C Notices 71 This equipment does not meet Telecom s impedance requirements Performance limitations may occur when used in conjunction with some parts of the network Telecom will accept no responsibility should difficulties arise in such circumstances The code for Call Waiting disable is 52 on the Telecom New Zealand telephone network For the modem with approval number PTC 211 99 020 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it pr
66. lacement of the goods or the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA LAOS AND VIETNAM Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York The following is added to this Section Disputes and differences arising out of or in connection with this Agreement shall be finally settled by arbitration which shall be held in Singapore in accordance with the rules of the International Chamber of Commerce ICC The arbitrator or arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and the conclusions of law All proceedings shall be conducted including all documents presented in such proceedings in the English language The number of arbitrators shall be three with each side to the disp
67. lectrical current from power telephone and communication cables in hazardous CAUTION When you have added or upgraded a Mini PCI Card or a memory card do not use your computer until you have closed the cover Never use the computer when the cover is open CAUTION The fluorescent lamp in the liquid crystal display LCD contains mercury Do not put it in trash that is disposed of in landfills Dispose of it as required by local ordinances or regulations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any symptoms are present after washing get medical care CAUTION To reduce the risk of fire use only No 26 AWG or larger thicker telephone cable Modem safety information To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as Never install telephone wiring during an electrical storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Appendix A Important safety instructions 45 Avoid
68. lling the cover away from the computer 2 Chapter 2 Solving computer problems 31 Solving computer problems 32 11 12 13 Detach the hard disk drive cover 3 1 Remove the screws and detach the old hard disk drive from the plate hard disk 3 2 Replace the new hard disk drive to the plate hard disk and reinstall the screws Attach the cover to the new hard disk drive Insert the new hard disk drive and its cover into the hard disk drive bay then secure it firmly into place Note Make sure that the label on the hard disk drive is facing the bottom of the computer Reinstall the screw that secures the hard disk drive Reinstall the battery pack Turn the computer right side up Connect the ac adapter and cables to the computer ThinkPad X Series Service and Troubleshooting Guide Replacing the battery Replacing the battery 1 Turn off the computer or enter hibernation mode by pressing Fn F12 Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card the computer may not be able to enter hibernation mode If this happens turn off the computer Close the computer display and turn the computer upside down Slide the battery pack latch toward the back of the computer and hold until the battery pack is removed H Note The first position of the battery pack latch is for releasing the lock of the battery pack 4 Align the side of a fully charged spar
69. nd click LCD then select the Screen expansion function The image might still look slightly distorted Note If your computer has a screen expansion function you can use the Fn F8 keys to expand the screen image A password problem Problem I forgot my password Solution If you forget your power on password you have to take your computer to an IBM reseller or marketing representative to have the password canceled If you forget your hard disk password IBM will not reset your password or recover data from the hard disk You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service If you forget your supervisor password IBM will not reset your password You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Chapter 2 Solving computer problems 15 Solving computer problems A power switch problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the computer is still not reset remove the ac adapter and the battery Keyboard problems Problem The cursor does not move after the computer returns from one of the power management mod
70. ne does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPE
71. ne numbers and hours of operation visit the Support Web site at www ibm com pc support Country or region Language Telephone Number Argentina Spanish 0800 666 0011 Australia English 1300 130 426 Austria Spanish 0800 0189 Bolivia German 01 24592 5901 Belgium Dutch 02 210 9820 French 02 210 9800 Brazil Portuguese 55 11 3889 8986 Canada English French 1 800 565 3344 in Toronto only call 416 383 3344 Chile Spanish 800 224 488 China Mandarin 800 810 1818 China Hong Kong S A R Cantonese English 2825 87799 Putonghua Colombia Spanish 980 912 3021 Denmark Danish 45 20 82 00 Ecuador Spanish 1 800 426911 option 4 Finland Finnish 09 22 931 840 France French 02 38 55 74 50 40 ThinkPad X Series Service and Troubleshooting Guide Getting help and service Country or region Language Telephone Number Germany German 07032 1549 201 Ireland English 01 815 9200 Italy Italian 02 7031 6101 Japan Japanese 0120 887 870 Luxembourg French 298 977 5063 Mexico Spanish 001 866 434 2080 Netherlands Dutch 020 514 5770 New Zealand English 0800 446 149 Norway Norwegian 66 81 11 00 Peru Spanish 0 800 50 866 Portugal Portuguese 21 791 51 47 Russia Russian 095 940 2000 Spain Spanish 91 662 49 16 Sweden Swedish 08 4771 4420 Switzerland German 0583 33 09 00 French Italian Taiwan Mandarin 886 2 2725 9799 United Kingdom English 0 1475 555
72. ner nicht empfohlenen unsachgem en Modifizierung an diesem Produkt zur Erf llung der Sicherheitsanforderungen ergeben CE 5470 Appendix D Wireless Regulatory information 79 80 CE Declaration of Conformity Date April 27 2001 Supplier Name Actiontec Electronics Inc Supplier Address 760 North Mary Ave Sunnyvale CA 94086 Declares under our sole responsibility that the following product Equipment 802 11b Wireless LAN Mini PCI Adapter with 56K Modem Model Name H Actiontec 802MIP Conforms to the following normative European and Intemational Standards Normative Standards EN 55022 1998 Information Technology Equipment Radio Disturbance Characteristics Limits and Methods of Measurement EN 55024 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement EN 60950 1992 LVD Measurement and Testing with Amendment All 1997 ENV 50166 2 1995 Human Exposure to Electromagnetic Fields High Frequency EN 300 328 2 2000 Data Transmission Equipment Operating in the 2 4 GHz ISM Band EN 301 489 17 2000 Specific Conditions for Wideband Data and Hyperlan Equipment CTR21 1998 Analog PSTN non voice Standard We hereby verify that the equipment above listed has tested for compliance with The European Council Directive 89 336 EEC The Low Voltage Directive 73 23 EEC amp The Amendment Directive 93 68 EEC Radio amp Telecommunications Terminal Equipment Directive R amp TTE
73. ng in any manner to the subject matter of this Agreement without regard to conflict of law principles Part 2 Country unique Terms AMERICAS BRAZIL Governing Law The following is added after the first sentence Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro NORTH AMERICA Warranty Service The following is added to this Section To obtain warranty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Ontario UNITED STATES Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation Limitation of Liability The following is added to this Section 54 ThinkPad X Series Service and Troubleshooting Guide Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation IBM s liability is limited to the repair or rep
74. nkPad button then click the Service amp Support image on the right of the screen Problem The scrolling or magnifying glass function does not work Solution Check the mouse driver in Device Manager window and make sure that the IBM PS 2 TrackPoint driver is installed Standby or hibernation problems Problem The computer returns from standby mode unexpectedly by disconnecting a device from the USB connector or carring your computer with a USB device especially a USB mouse connected Solution Your computer is enabled to return from standby mode when detecting any activity on a device attached to the USB connector Make sure to disconnect a device from the USB connector in advance or disable this function to prevent this problem Problem The computer enters standby mode automatically Solution If the processor reaches a temperature that is too high the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components Problem The computer enters standby mode immediately after Power On Selftest POST the standby indicator light turns on Solution Make sure that The battery is charged The operating temperature is within the acceptable range Refer to Specifications in this Guide If these items are correct have the computer serviced Problem The critical low battery error message is displayed and the computer immediately turns off
75. o be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of communication In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs of alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Appendix C Notices 67 CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalent Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combin
76. ome other computer If an error message appears when you are using the application program refer to the manuals supplied with the application If the application still does not run correctly contact your place of purchase or a service representative for help Problem The main window bitmap in the ThinkPad Configuration program is distorted Windows NT only Solution Installing the Active Desktop bundled with Internet Explorer Version 4 0 on Windows NT might cause this problem Do one of the following Uninstall the Active Desktop Merely disabling the Active Desktop is not effective to avoid the problem Close the ThinkPad Configuration program and start it again This is a temporary recovery Bluetooth problem Problem Your Bluetooth is not functional and IBM Integrated Bluetooth has a yellow mark in Device Manager under Windows XP Solution 1 Turn Bluetooth power on by pressing Bluetooth power switch 2 Open Device Manager by clicking Start gt Control Panel gt Performance and Maintenance icon gt System icon gt Hardware tab gt Device Manager button 3 Right click IBM Integrated Bluetooth under Universal Serial Bus controllers 4 Click Update Driver 5 It displays Hardware Update Wizard window 6 Click Next button after confirming Install the software automatically Recommended is selected 7 It displays Hardware Installation window and then click Continue Anyway button 8 Click Finish
77. on on page 77 for more details Copyright IBM Corp 2001 iii iv ThinkPad X Series Service and Troubleshooting Guide Finding information with Access ThinkPad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad Button shown in the previous illustration to open Access ThinkPad your on board computer help center Keyword Search Home Personalize System Details About Access ThinkPad ThinkPad Features 2 Tools amp Tips 3 n Battery amp Power Display amp Multimedia Devices Keyboard amp TrackPoint Drives amp Other Storage Devices Modem amp Networking Ports amp Connectors Accessories Copyright IBM Corp 2001 Battery MaxiMiser Presentation Director ThinkPad Configuration Utility El Backup amp Restore Tools ata Migration Tools Security Bl Tips for New Users E Access Help Access Support Community Looks Solutions Accessories amp Upgrades Service amp Support ge Experience Access Support e your portal to IBM support vi Learn about the many features of your ThinkPad computer ThinkPad Features provides a visual display of your computer and components Once you are familiar with the hardware features of your system use the Tools and Tips category to get the most out of those features like Wireless Networking Maximizing your battery life etc Click Access Help
78. ons Transmitter antenna Copyright IBM Corp 2001 77 e Please make sure of the following when you use a Bluetooth option or wireless PCMCIA card in your ThinkPad notebook 1 Visit the IBM site at www ibm com pc qtechinfo MIGR 39377 html and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature 2 When you use any other RF option device that is not listed on the IBM site all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off 3 Users are requested to follow the RF Safety instructions on wireless option devices that are included in the RF option device s user s manual Interference Statement An improper installation or unauthorized use may cause harmful interference to radio communications Also any tampering of the internal antenna will void the FCC certification and your warranty Refer to the Electronic emission notices on page 63 for more detail Canada Industry Canada IC Low Power License Exempt Radiocommunication Devices RSS 210 Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Permis d emission a faible puissance Cas des appareils de communications radio CNR 210 Le fonctionnement de ce t
79. ormation could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Important Notice for Users The FCC RF Safety Requirement When you use a Bluetooth option or wireless PCMCIA card in your ThinkPad X Series computer please make sure of the following 1 Visit the IBM site at www ibm com pc qtechinfo MIGR 39377 html and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature 2 When you use any other RF option device that is not listed on the IBM site all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off 3 Users are requested to follow the RF Safety instructions on wireless option devices that are included in the RF option device s user s manual See Appendix D Wireless Regulatory Informati
80. ot installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesir
81. our registry saves your computer s current configuration 2 Remove any diskette from the diskette drive and then turn off the computer 3 Turn on the computer then while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower left of the screen press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of the supervisor password then however you cannot change any parameters that are protected by the supervisor password For more information refer to the on board help 4 Using the cursor keys move to an item you want to change When that item is highlighted press Enter A submenu is displayed 5 Change the items you wish to change To change the value of an item use the F5 or F6 key If the item has a submenu you can display it by pressing Enter 6 Press F3 or Esc to exit from the submenu If you are in a nested submenu press Esc repeatedly until you reach the IBM BIOS Setup Utility menu Note If you need to restore the settings to their original state at the time of purchase press the F9 key to load the default settings You can also select an option in the Restart submenu to load the default settings or discard the changes 7 Select Restart then press Enter Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts Cha
82. out IBM products is available on the World Wide Web and through the IBM Automated Fax System For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at support microsoft com directory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier If you select Profile from the support page you can create a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable Files In addition you can choose to receive e mail notifications whenever new information becomes available about your registered products You also can order publications through the IBM Publications Ordering System at www elink ibmlink ibm com public applications publications cgibin pbi cgi 38 ThinkPad X Series Service and T
83. overed Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXX Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms Be sure to retain your proof of purchase to obtain warranty service Chapter 3 Getting help and service from IBM 39 Getting help and service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available e Machine Type and Model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telepho
84. ovides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no responsibility if difficulties arise in such circumstances This device is equipped with pulse dialling whereas the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialling Use of pulse dialling when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition If such problems occur the user should NOT contact the Telecom Faults Service This equipment shall not be set to make automatic calls to the Telecom 111 Emergency Service This equipment might not provide for the effective hand over of a call to another device connected to the same line This equipment must not be used under any circumstances that might constitute a nuisance to other Telecom customers Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the software In order to operate within the limits for compliance with Telecom s specifications the software shall be set to ensure that calls
85. pen ConfigSafe and follow the on screen instructions 30 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems Replacing the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative or by visiting IBM on the Web Note Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping Attention Handling a hard disk drive Do not drop the drive or subject it to physical shocks Do not apply pressure to the cover of the drive Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following 1 Turn off the computer then disconnect the ac adapter and all cables from the computer 2 Close the computer display and turn the computer upside down 3 Remove the battery pack 4 Remove the screw that secures the hard disk drive 1 5 Remove the hard disk drive by pu
86. peration 0194 The computer is carried through the security gate The computer has been carried through the security portal gate Enter the supervisor password to return your computer to the normal operation 0195 Security hardware tamper detected The Security Chip has been attached to or replaced on your computer Open the BIOS Setup Utility using the supervisor password and clear the Security Chip Refer to Setting the Security Chip in the Access ThinkPad your on board help system If it does not solve this problem have the computer serviced 0196 Security hardware removed The Security Chip has been removed from your computer Open the BIOS Setup Utility using the supervisor password and clear the Security Chip Refer to Setting the Security Chip in the Access ThinkPad your on board help system If it does not solve this problem have the computer serviced 0197 Invalid Remote change requested The remote configuration for the Security Chip has failed Confirm the operation and try again 11 Chapter 2 Solving computer problems Solving computer problems Message Solution 01C9 More than one Ethernet devices are found Remove one of them Press Esc to continue Remove either an Ethernet Mini PCI Card or an Ethernet Daughter Card Otherwise press Esc to ignore the warning message If it does not solve this problem have the computer serviced 0200 Hard disk error
87. pter 2 Solving computer problems 27 Solving computer problems Recover pre installed software If the data on your hard disk drive is damaged or accidentally erased you can restore the software that was shipped with your computer This software includes your pre installed operating system applications and device drivers To restore your pre installed software you can use the Product Recovery program The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer Note The recovery process might take up to 2 hours r Attention All of the files on the C drive will be lost in the recovery process Be sure to back up copies of the files you have saved on your C drive before you begin Note You might need to use a diskette drive in the recovery process Use a drive that is compatible with your computer To use the Product Recovery program to restore your pre installed software do the following 1 Save all of your files and shut down your desktop 2 Turn off your computer 3 Turn on your computer Quickly press F11 when this message is displayed on the screen To start the Product Recovery program press F11 This message is displayed for only a few seconds Note If this message does not appear you can use a Recovery Repair diskette to get access to the Product Recovery program 4 From the list displayed on the screen select the operating system yo
88. r computer Do not modify or tape the latches to keep the display open or closed Take care not to turn your computer over while the ac adapter is plugged in This could break the adapter plug Turn off your computer if you are replacing a device in a device bay or else verify that the device is warm or hot swappable If you exchange drives in your computer reinstall the plastic bezel faces if supplied Store your external and removable hard disk diskette CD and DVD drives in the appropriate containers or packaging when they are not being used Cleaning your computer Occasionally clean your computer as follows Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer Avoid spraying cleaner directly on the display or the keyboard Gently wipe the display with a dry soft cloth Chapter 1 Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer 8 ThinkPad X Series Service and Troubleshooting Guide Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error messages 4 Errors without messages A password problem A power switch problem Keyboard problems Infrared port problems TrackPoint problems Standby or hibernation problems Computer screen problems Battery problems Copyright IBM Corp 2001 10 11 i 14 15 16 16 17 18 19 5 22 23 Hard disk drive problems
89. roubleshooting Guide Getting help and service Getting help by fax If you have a touch tone telephone and access to a fax machine in the U S and Canada you can receive by fax marketing and technical information on many topics including hardware operating systems and local area networks LANs You can call the IBM Automated Fax System 24 hours a day 7 days a week Follow the recorded instructions and the requested information will be sent to your fax machine In the U S and Canada to access the IBM Automated Fax System call 1 800 426 3395 Calling IBM If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the IBM PC HelpCenter The following services are available during the warranty period Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make selected Engineering Changes ECs available that apply to your hardware The following items are not c
90. s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim JAPAN Governing Law The following sentence is added to this Section Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act PEOPLE S REPUBLIC OF CHINA PRC Governing Law The following replaces this Section Both you and IBM consent to the application of the laws of the State of New York except when local law requires otherwise to govern interpret and 56 ThinkPad X Series Service and Troubleshooting Guide enforce all your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agr
91. splay resolution and color depth are correctly set The monitor type is correct To check these settings do as follows Open the Display Properties window For Windows 98 or Windows 2000 or Windows XP 1 Click the Settings tab Check if the color depth and resolution are correctly set Click Advanced Click the Adapter tab Make sure ATI Mobility Radeon is shown in the Adapter Information window 6 Click the Monitor tab 7 Make sure the information is correct For Windows NT 1 Click the Settings tab O amp O D 22 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems Check if the color depth and resolution are correctly set Click Display Type Make sure ATI Mobility Radeon is shown in the Display Type window Click OK Click the Test button in the Settings window NO PSN Make sure the output is displayed correctly Problem Incorrect characters appear on the screen Solution Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or more to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the T
92. st requise Pour les enregistrements et licences veuillez contacter l IBPT France F A l int rieur des b timents utilisation sans contrainte g ographique avec puissance maximale de 100 mW dans la bande 2446 5 2483 5 MHz A ext rieur des b timents utilisation non autoris e Vous pouvez contacter l Autorit de R gulation des T l communiations http www art telecom fr pour tout aute cas particulier France F Indoor no geographical restriction with a maximum power of 100 mW within the band of 2446 5 2483 5 MHz Outdoor the band is not opened Please contact ART for any other specific case Deutschland D Anmeldung im Outdoor Bereich notwending aber nicht genehmigungspflichtig Germany D License required for outdoor installations Italia I E necessaria la concessione ministeriale anche per l uso interno L uso per installazione in esterni non e permessa 82 ThinkPad X Series Service and Troubleshooting Guide Italy I License required for indoor use Use with outdoor installations not allowed the Netherlands License required for outdoor installations NL Nederland NL Licentie verplicht voor gebruik met buitenantennes Bluetooth maximum power lt 10 mW France F A l int rieur des b timents utilisation sans contrainte g ographique avec puissance maximale de 10 mW dans la totalit de la bande 2400 2483 5 MHz A ext rieur
93. tly greater than 90 degrees Do not open the display beyond 135 degrees as this might damage the computer hinge Carry your computer properly e Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables e Be sure your computer is in standby or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display e Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Handle storage media and drives properly If your computer comes with a diskette drive avoid inserting diskettes at an angle and attaching multiple or loose diskette labels as these can lodge in the drive If your computer comes with a CD or DVD drive do not touch the surface ofa CD or the lens on the CD or DVD tray Wait until you hear the CD or DVD click into the center pivot of the CD or DVD drive before closing the CD or DVD tray e When installing your hard disk diskette CD or DVD drive follow the instructions shipped with your hardware and apply pressure only where needed on the device See Access ThinkPad your on board help system for information on replacing your hard disk drive open Access ThinkPad by pressing the ThinkPad button Take care in sett
94. ty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this Section In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged IRELAND Extent of Warranty The following is added to this Section Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Appendix B Warranty information 59 Limitation of Liability The following replaces items one and two of the first paragraph of this Section 1
95. u want to recover 5 Select the recovery options you want and follow the instructions on the screen 6 Restart the system by pressing Ctrl Alt Del or by turning the computer off and then on again Your computer restarts with the pre installed operating system drivers and software Note Network drivers are not automatically restored with Windows NT 4 0 you will need to reinstall them Refer to ThinkPad Assistant for reinstallation 28 ThinkPad X Series Service and Troubleshooting Guide Solving computer problems To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program if the prompt is not displayed Make a Recovery Repair diskette and save it for future use To make a Recovery Repair diskette 1 Shut down and restart your computer 2 At the prompt press F11 The option to press F11 appears for only a few seconds You must press F11 quickly The Product Recovery program main menu appears Note If you are prompted to select the operating system select one you want to recover Then the Product Recovery Program main menu opens Select System Utilities from the main menu Press Enter 3 4 Select Create a Recovery Repair diskette Press Enter 5 Follow the on screen instructions 6 When the process is completed label your diskette as the Recovery Repair diskette and save it for future use To use the Recovery Rep
96. ubleshooting If you do not find your problem here refer to Access ThinkPad your on board help system Open Access ThinkPad by pressing the ThinkPad button The following section only describes problems that might prevent you from accessing this help system Error messages Note 1 In the charts x can be any character 2 The version of PC Doctor referred to here is PC Doctor for Windows Message Solution 0175 Bad CRC1 stop POST task The EEPROM checksum is not correct block 6 Have the computer serviced 0187 EAIA data access error The access to EEPROM failed Have the computer serviced 0188 Invalid RFID serialization information area or bad CRC2 The EEPROM checksum is not correct block 0 and 1 or block 6 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced 0189 Invalid RFID configuration information area The EEPROM checksum is not correct block 4 and 5 The system board should be replaced and the UUID needs to be reinstalled Have the computer serviced 0190 Critical low battery error The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0193 RF antenna has been removed The RFID antenna that you installed has been removed Enter the supervisor password to return your computer to the normal o
97. uch circumstances This equipment shall not be used in any manner which could constitute a nuisance to other Telecom customers If a charge for local calls is unacceptable to the customer please ensure that only the 7 digits of the local number are signalled from the modem Do not signal the area code digit or the 0 prefix Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specification For repeat calls to the same number There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go off line for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers The equipment shall go on hook for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt For automatically answered incoming calls Incoming calls shall be answered between 3 and 30 seconds from the start of applied ringing Appendix C Notices 73 Notice for European Union countries Hereby Ambit declares that this JO7M041 00 modem is in conformity with the essential requirements and other relevant provisions of Directi
98. untry unique terms and competent court for this Statement are those of the country in which the warranty service is being provided except that in 1 Albania Bosnia Herzegovina Bulgaria Croatia Hungary Former Yugoslav Republic of Macedonia Romania Slovakia Slovenia Armenia Azerbaijan Belarus Georgia Kazakhstan Kyrgyzstan Moldova Russia Tajikistan Turkmenistan Ukraine and Uzbekistan the laws of Austria apply 2 Estonia Latvia and Lithuania the laws of Finland apply 3 Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Congo Djibouti Democratic Republic of Congo Equatorial Guinea France Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Mali Mauritania Morocco Niger Senegal Togo and Tunisia this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this Agreement or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 4 Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates United Kingdom West Bank Gaza Yemen Zambia and Zimbabwe this Agreement will be governed by English Law and disputes relating to
99. using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Laser compliance statement An optical storage drive device such as a CD ROM CD RW DVD ROM drive and SuperDisk which can be installed in the IBM ThinkPad computer is a laser product The drive s classification label shown below is on the surface of the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products at the date of manufacture In other countries the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products A DANGER Do not open the optical storage drive unit no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedures other than those specified might result in hazardous radiation exposure Class 1 laser products are not considered hazardous The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing
100. ute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator before proceeding upon the reference The third arbitrator shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the ICC Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed The English language version of this Agreement prevails over any other language version Appendix B Warranty information 55 HONG KONG AND MACAU Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of Hong Kong Special Administrative Region INDIA Limitation of Liability The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 asto any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty IBM
101. ve 1999 5 EC AMBIT AMBIT Microsystems Corporation Headquarters 5F 1 5 Hsin An Road Hsinchu Taipei Branch 11F 100 1 Min Chuan Road Science Based Industria Park Taiwan Hsin Tien Taiwan R O C TEL 886 3 5784975 TEL 886 2 2218 9800 FAX 886 3 5775100 FAX 886 2 2218 9796 Declaration of Conformity AMBIT MICROSYSTEMS CORPORATION 5F 1 5 Hsin An Road Hsinchu Science Based Industrial Park Taiwan R O C Contact Person Miss Rio Chen Tel 886 3 5784975 Fax 886 3 6799178 5775100 E mail rio chen ambit com tw Herewith declare that the product Equipment 56K Internal Modem Module Model J07M041 00 Is in conformity with the provisions of the following EC directive s meets the requirements of the council of the European communities relating to and Reference NO Title 1999 5 EC Radio amp Telecommunications Terminal Equipment Dircetive R amp TTE 73 23 EEC Low Voltage Directive LVD 89 336 EEC Electromagnetic Compatibility EMC Directive and that standards and or technical specifications referenced overleaf have been applied Gam Kar Allen Lai R amp D Supervisor Ambit Microsystems Corporation Date Otc 16 2000 74 ThinkPad X Series Service and Troubleshooting Guide Hereby Intel declares that this PBA A30469 008 or PBA A48829 002 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC LI intel DECLARATION OF CONFORMIT
102. ype d appareil est soumis aux deux conditions suivantes 1 Cet appareil peut perturber les communications radio et 2 cet appareil doit supporter toute perturbation y compris les perturbations qui pourraient provoquer un dysfonctionnement Europe CE Declaration of Conformity e Hereby Actiontec Electronics Inc and TDK Systems Europe Ltd declare that the RLAN Actiontec and Bluetooth TDK devices integrated in this product are in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of these products 78 ThinkPad X Series Service and Troubleshooting Guide Actiontec Electronics Inc et TDK Systems Europe Ltd d clarent par la pr sente que les dispositifs RLAN Actiontec et Bluetooth TDK int gr s ce produit sont en conformit avec les principales exigences et autres dispositions appropri es de la Directive 1999 5 EC IBM d cline toute responsabilit en cas de modification non recommand e de ces produits Actiontec Electronics Inc und TDK Systems Europe Ltd erkl ren hiermit dass die in diesem Produkt integrierte drahtlose RLAN Einheit Actiontec und Bluetooth Einheit TDK die Voraussetzungen sowie alle wichtigen Anforderungen der Richtlinie 1999 5 EC erf llen IBM bernimmt keine Verantwortung f r Fehler die sich aus ei

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ThinkPad® X Series Service and Troubleshooting Guide