iHateSpam Server Edition™ User Guide
Contents
1. LE LIII 1 11 1 1 B ma B B B m 8 NM B B B B E a e F p wr B M RB te e E m E E 2 Lever Day bs L7 Dae Spam Count NOTSpamCount January 21 2003 21 2003 142 8 Janumy 22 2003 1 22 2003 295 20 January 23 2003 1 23 2003 313 22 Janusry 24 2003 1 24 2003 234 32 January 25 2003 1 25 2003 113 16 A January 26 2003 1 26 2003 147 25 January 27 2003 1 27 2003 315 20 Januayy 28 2003 1 28 2003 247 33 n Server Edit El System Report Spam Vs Non Spam 24 To generate a report 1 Select Reporting in the left pane to display the two categories of reports User Reports and System Reports in the right pane 2 Click System Reports to display the different types of system reports available Click Spam vs Non Spam 4 When the Report is displayed narrow or widen the scope of the report by selecting a Start Date and End Date 5 Click Run Report to generate the new report Spam is shown in one color and legitimate email in another ud Once a report is generated you can change it by selecting the following icons Browse button Specify the email user you want generate a report on 0 Roll Up Date and Roll Down Date Click the appropriate icon to change the reporting period from Day to Month to Year R Stack Chart and Unstack Chart Display the bar graph with items users stacked on top of each other Stack or pl2. 22 SYSTEM REPORTS UT 23 Number of Messages Captured i necis niini deem e e te ee eher Re Re ete 23 Spam vs eod ei et eee eter he Pete et e e aie ase 24 Messages Captured by Each Filter 4 a e e de e e ete deett 25 Messages Handled by Filtering Engine eese eee nennen ene 26 CHAPTER 5 IHATESPAM TOOLS AND SUPPORT eere ee ee tne e ee to estet tn sese eene eee en a 28 REPORT DATABASE INSTALLATION UTILITY cccccccccccccccccccccccccccececccecececccsescscsceceesescseececesssssesesseeseseseseeees 28 SMTP EVENTS INSTALLATION UTILITY eese eene hehehe nene eene nenne nennen rtr enne eene nene eene nennen 28 IPRRORIOGS ett EE 29 TECHNICAL SUPPORT cccccccecececececececececececccececececececesececesesesesceecececessesesesesesesesesesssesesesssssesssssessseseseseseuesess 29 INDEX CE H M 30 END USER LICENSE AGREEMENT FOR IHATESPAM SERVER EDITION ee 31 Chapter 1 Introduction to iHateSpam Server Edition iHateSpam Server Edition from Sunbelt Software is the solution to unsolicited email or spam that fills up your company s servers slows down your network and lowers the productivity of your employees With iHateSpam Server Edition your employees can stop wasting valuable time sorting through junk email Instead spam is caught and deleted at the server leve
3. Below is the repost details to modify this report use the date range features the date diling tools below the graph and above the data Number Message Captured By Filter Type Measures what fiber type i catching the messages Stat 17217203 E capas 1 7203 _ e m m BSIBIEIS BIBSIBSIEISIRIE a N a A 5 amp a N D p gt gt E E BPE Levet Day k E Spam Fiter User Blacklist January 21 2003 1 21 2003 142 0 22 2003 1 22 2003 295 0 January 23 2003 1 23 2003 313 0 January 24 2003 1 24 2003 294 January 25 2003 1 25 2003 119 0 Jarry 26 2003 1 26 2003 147 0 January 27 2003 1 27 2003 315 0 Jarry 28 2003 28 2003 247 0 in Server Edit System Report Number of Messages Caught by each Filter Messages Handled by Filtering Engine The Messages Handled by the Filtering Engine report provides an overview of the total email processed by the system both spam and non spam during a user specified period of time It also tells you how much spam was caught by each type of filter To generate a report l ad Select Reporting in the left pane to display the two categories of reports User Reports and System Reports in the right pane Click System Reports to display the different types of system reports available Click Messages Handled by the Filtering Engine When the Report is displayed narrow or
4. SUNBELT SOFTWARE iHateSpam Server Edition for Microsoft Exchange 2000 Servers User Guide Use of this software is subject to the End User License Agreement found in this User Guide the License Agreement By installing the software you agree to accept the terms of the License Agreement Copyright c 2002 Sunbelt Software Distribution Inc All rights reserved Sunbelt Software the Sunbelt Logo Eliminate annoying spam The ultimate weapon against junk email the robotic character and iHateSpam are trademarks of Sunbelt Software All products mentioned are trademarks or registered trademarks of their respective companies CHAPTER 1 INTRODUCTION TO IHATESPAM SERVER EDITION eren 3 SYSTEM REQUIREMENTS 5 ree n ERN ETRURIAE RENTRER EE TESTE PR 3 OVERVIEW ORSBTUP ee EEE 3 INSTALLING IHATESPAM SERVER 3 Exchange 2000 Event Sink Setup 4 Spam Filtering Report Database Setup 4 THE IHATESPAM PROGRAM DISPLAY eee ee sese sese essen se ert 4 CHAPTER 2 SYSTEM MANAGEMENT eee eene eee eee ttn nans asses e tete ses e e ses see sete aaa 6 GENERAL SYSTEM SETTINGS iere i eoe roires t ETA ESER E ETS EE E E EE E EEE RE K iE 6 REPORTING SETTINGS ERE ERREUR 7 REGISTR
5. Make sure that your system has Internet access and allows traffic via port 80 HTTP and then click the Update Definitions button Global Filters Global Filters are spam filtering rules that govern all users within the email system as opposed to policies which are collections of rules that apply to specific groups of users The spam filter types described below can be applied globally or to a policy depending on whether the changes are made from within the Global Filter folder or a Policy folder All of these options are contained within the Global Filter and each Policy folder that exists on the server Whitelisted and Blacklisted Senders Whitelist Rules specify email addresses domains or names that should always be delivered to the mailbox of the recipient Blacklist Rules on the other hand specify email addresses domains or names that are never allowed to be delivered to the mailbox of the recipient Instead they are either deleted or sent to the user s quarantine folder depending upon the policy option Delte ay To add an address to a whitelist or blacklist 1 Select Whitelist or Blacklist from the Global Filters folder if the filter should apply to all users OR from the appropriate Policies folder if the filter applies to a policy 2 Click the Add New Address icon on the toolbar 3 Select the appropriate Address Type from the drop down list 4 Enter the address domain or display name you want to prevent from b
6. See Chapter 2 Configuring a few general filtering settings under Spam Filtering Setting up global filters that govern all of your email users Creating policies collections of filtering criteria that affect specific groups of users Adding specific users to your policies For steps 3 through 6 see Chapter 3 Dy SN decus a E Installing iHateSpam Server Edition The iHateSpam Server Edition installation program consists of a series of easy to follow wizard screens When installing iHateSpam you should be aware of the following configuration issues Exchange 2000 Event Sink Setup iHateSpam Server Edition connects to your Exchange 2000 SMTP Server Gateway via SMTP OnArrival Event Sinks The SMTP OnArrival Event Sink must be registered with iHateSpam in order to provide email filtering capabilities to your email users You must install an SMTP Event Sink on each of your Exchange SMTP services as well as all instances of the services that Exchange uses For more information about SMTP Event Sinks see Chapter 2 Configuring iHateSpam SMTP Events Management and Chapter 5 iHateSpam Diagnostic Tools and Support SMTP Events Installation Utility Spam Filtering Report Database Setup The report generating component can be installed when you install the iHateSpam filtering engine on your Exchange server You can also install it later by running the Report Database Installation Utility from the Tools menu Start Programs iHateSpam To
7. True iy Non ASCII Filters Quarantine False Fiter Plugins Quarantine False Policy Pipeline for the Default Policy B 20 Chapter 4 iHateSpam Reports To assist you in evaluating the effectiveness of iHateSpam s email filtering and adjusting your filters and threshold levels to optimize performance iHateSpam includes a reporting component If this component is installed on your server you can generate statistical reports for individual users as well as the system as a whole Each report is displayed in both graphical and text format User Reports The following User Reports are available Messages Captured by User The Messages Captured by User report provides information on the amount of spam captured by the system that is addressed to one or more users during a configurable period of time Massages Captured by User User Report Number of Messages Captured By Users Below is the report details to modify this report use the date range features the date diling tools below the graph and above the report data Number Message Captured By Email View details for for set of email addresses Statt Date 172172003 End Date 1 23172003 J M Run Report 10 0 5 veo2 22000 net 0 0 E e e lt 122 2003 1232008 24 2003 25 2003 26 2005 272005 128 2003 242002 322003 1312003 January 24 2003 1 24 January 25 2003 1 257 January 26 2003 1 26 Ja
8. Help in memory database of the service Please refer to the help fle for further details System Activation Tum the spam fering on or off Cod Cot Logging Mode Set the logging mode of the system Logging it used to record possible system errors or anomalies that can be used to diagnose any issues that can be occumng Fie recommended Event Log Trace Mode Tum system tracing on Tracing is used to record all everils in the system to various trace files Thes option should only be used recommended by support as it can produce very large log files on the system as well as decreases the system s overall performance on spam fering Off T d General Settings System Management Trace Mode Allows you to record all events that occur during email filtering and store the information in various trace files Tracing creates very large log files and can negatively impact the system s overall performance Therefore it should only be used during troubleshooting at the direction of technical support personnel After making changes to these settings click Update to save them to your local XML configuration files Updates are populated to the system within 5 minutes using the Smart Cache feature or can be forced by using the Clear Smart Cache option Reporting Settings If you opted to install the reporting component during the initial installation of iHateSpam Server Edition the repor
9. Report Top 50 Users Receiving Spam Below is the report details to modi this use the date range lestures the date Aling tools below the graph and above the report data Top 50 Users Receiving Spam Displays the lop users receiving spam within the organization Select Date 1721 2003 ByDay C ByMorih C ByYex un Repos 200 15 59 Bl rights 242000 net 100 chsdesd2000 net 6502000 net 50 tonis sd2000 ret 0 1 31 2003 AE Leve Day k LZ EmslAdde s CaghredMersagerCourt 202000 net 6002000 net 60012000 net tom ssd2000 net 85a User Report Top 50 Users Receiving Spam To generate a report 1 Select Reporting in the left pane to display the two categories of reports User Reports and System Reports in the right pane 2 Click User Reports to display the different types of user reports available 3 Click Top 50 Users Receiving Spam 22 4 When the Report is displayed narrow or widen the scope of the report by selecting the period of time you want the report to cover By Day By Month or By Year 5 Click Run Report to generate the new report Once a report is generated you can change it by selecting the following icons 0 Roll Up Date and Roll Down Date Click the appropriate icon to change the reporting period from Day to Month to Year k Stack Chart and Unstack Chart Display the bar graph with items users stacked on top of each other Stac
10. Server Gateway via SMTP Dn rrival Event Sinks This Event Sink needs to be registered with the application in order to provide spam filter capabilities Y ou will need to install an SMTP Event sink on each of your Exchange SMTP services as well as all instances of the services that Exchange Utilizes Select SMTP instances to install on Install SMTP Sink SMTP Event Sink Installation Dialog Error Logs As it performs its job of filtering your incoming email iHateSpam creates log files that can be useful in resolving technical issues Logging options are enabled via the General Settings screen under System Management the log files are stored in the iHateSpam program directory Standard log files record possible system errors Trace files which have filenames in the format debugGIANT log record all events that occur during operation of the system Trace files are extremely large For this reason trace mode should ONLY be enabled at the direction of support personnel Technical Support If you need additional information about iHateSpam Server Edition visit Sunbelt Software on the Internet at http www sunbelt software com support If the answer to your question cannot be found in our Knowledge Base email our technical support staff support sunbelt software com 29 Index CSV 16 TXT 16 30 day Demo 8 Add Character Set 12 Add New Custom Rule 13 Block Non
11. System Management in the left pane and selecting the Clear Cache button To copy the configuration file to additional Exchange servers running iHateSpam Server Edition select Replication under System Management from the left pane The updated file is detected by the remote machine within five minutes and the new settings loaded Once the above settings are properly configured you will define the criteria for filtering your incoming email and apply those rules to your users as described in the next chapter 10 Chapter 3 Spam Filtering In order for iHateSpam Server Edition to filter your incoming email according to your specifications you must Configure a few general filtering settings Define the global filters that govern filtering for all users Create policies collections of filters that apply to specific groups of users Add users to the policy that is appropriate for their situation Oooo The steps involved in these tasks are described in this chapter and are performed by selecting the appropriate option General Settings Global Filters or Policies from the Spam Filtering folder W General Settings Global Filters Policies General Filtering Settings Disable Bounce Message Filtering If this option is enabled bounced messages generated by the email server MAILER DAEMON or POSTMASTER are not filtered Rather they are routed normally by the Exchange service If this option is disabled such bou
12. field Enter the value what the property must be identical to or similar to in order for the message to be filtered Assign a weight to this rule Click OK 13 Example If the Property is Subject the Operator is identical to the Value is Get Rich and the weight is 500 then any email message with the subject Get Rich is assigned 500 points Add a Custom Rule Create a New Custom Rule Use the properties below to build custom rule Please refer to your help documentation for infromation on how thresholds for custom rules work Custom Rule for Global Filter hue z Operator a Value oc information on weights on how to the wt tt Bde trestch ove close natio b taal Current Rule Script Body DK Cancel Create a New Custom Rule Dialog To modify an existing custom rule l 2 Right click the rule you want to modify and select Properties from the context menu that appears Make the desired changes to the rule then click OK To delete an entry from your list of custom rules l Right click on the entry you want to delete Select Remove Custom Rule from the context menu that appears A verification dialog appears Click OK to remove the entry from the list or Cancel to cancel the request and leave the entry in the list Assigning Weights to Custom Rules iHateSpam Server Edition uses a weighted points system to determine if an incoming email mess
13. nidependert of ther polcy group settings User Search Tofnd spectic set of users use the search feature B fonera 2 7 E rary 2 mh aus User Manager The user manager allows you manage lew properties on your Active Users n 5 by Emad oc Divtnitetion Group tma LastName FaxtName Pobcy Group Disable O 000 ret Masta Delauk Policy False Me Clean iesd2000 net Mr Clean Clean Mr Delauk Policy False C NoGarne s2d2000 net NoG ame Richard Detauk Policy Falsa 1e s285242000 net Test2 Test2 Delauk Policy False net T Furi Tem Delauk Policy False Assigning Users to a Policy with the User Manager screen Displaying a List of Users l 2 To display a list of all Active Directory users click the All Users link You can refresh the list by clicking the Refresh icon to the left of the User Search fields To display a subset of the Active Directory user list enter the appropriate search criteria in the User Search fields and click Search Managing Individual Users Assigned to a Policy 1 2 Double click an entry in the list or right click the entry and select Edit User Properties The Manage User Properties dialog displays Use the drop down list to select the Policy Group you want to assign the user to OR enable disable the user s spam filtering by clicking in the Disable Filtering checkbox then click OK to save yo
14. quarantine folder Add Weight The number of points entered in the Weight field are added or subtracted from the total filtering weight assigned to the message 8 If you want the system to stop processing filters if this filter s condition is met place a check in the Stop Processing checkbox 9 Click OK to save your newly created plug in QU mto 15 Add An Filter Plugin Create New Filter Plugin get Select the Properties below to add an Filter Plugin Y ou need to know the ProglD of the COM Object that is to be used as the filter Filter Plugin for Global Filter Diaply Name r Application Details Prog ID Validate Interface 1 Retums Boolean Properties Browse 2 r Action Action No Action X Stop Processing Import a Filter Plugin B 3j Cancel Adding a Filter Plug in to iHateSpam To import an existing custom filter to your global filters 1 Follow steps 1 and 2 above then click the Import a Filter Plug in button 2 Navigate to and select the plug in you want to add to the policy and click Open 3 Click OK to import the filter Exporting Filter Lists Global or policy filter lists can be exported to text files as follows 1 Display the list you want to export for instance global whitelist senders 2 Click the Export icon on the toolbar 3 From the Save As dialog that appears select a location speci
15. when email meets the criteria specified by a filter delete quarantine or no action To edit a policy s pipeline 1 2 3 Double click the policy folder in the left pane to display its contents Highlight Filter Pipeline The Policy Pipeline screen displays in the right pane On the Policy Pipeline screen highlight a filter type and make the desired changes to its properties Select the action you want to take based on the filter AND specify whether processing of that message should stop after this filter is applied In some cases you are also asked to assign a weight to the filter If desired use the Up and Down arrows to the left of the list to move the filter type up or down in the list Position of the filter may affect the outcome of the filtering process When you are done making changes to the filter pipeline click Update to save them to your local cache Updates are not populated to the system until they are Updates are populated to the system within two minutes using the Smart Cache feature Fiter Type FiterActon Policy Pipeline Default Policy Default Use the pipeline builder to select a filter in the pipeline and edi is pipeline properbes or move the Filter up down in the polcy s pipeline Help Address Fiters Action False Y Custom Rule Fites Quarantine False biscuit AddessFiters Quarantine Ttue P Spam Definition Fiters Quarantine False Blocked Character Sets Add Weight 200
16. 0 0 0 0 0 0 147 Janua 27 2003 1 27 0 0 0 0 0 0 0 315 Jarusty 28 2003 1 28 0 0 0 0 0 0 0 247 5 in Server Edit Kj System Report Spam Engine Filtering Statistics 27 Chapter 5 iHateSpam Tools and Support iHateSpam Server Edition includes the following tools for configuring the system and diagnosing potential problems Q Report Database Installation Utility Q SMTP Events Installation Utility These utilities can be accessed via the Tools menu Start Programs iHateSpam Tools or from within the iHateSpam Server Edition Management Console Report Database Installation Utility iHateSpam Server Edition includes the optional ability to generate extensive reports detailing its filtering of incoming email The reporting component can be installed during the initial installation of iHateSpam You can also install it later by running the Report Database Installation Utility from the Tools menu Start Programs iHateSpam Tools Ifyou opt to install the reporting component you are asked to provide information on how to connect to your database server Q After entering the required information verify that iHateSpam Server Edition can connect to the server by clicking the Check button Q After verifying your connection click Install Reporting iHateSpam now creates a new database for reports Q After installing the reporting component you can enable or disable the reporting capability or change your server address or login inf
17. 00 SMTP Serves Gateway vie SMTP Evert Sinks This Event Sink needs to be registered with the application in order to provide spam fiker capabiies You wil need to install an SMTP Event sink on each of your Exchange SMTP services as well as all instances of the services that Exchange Utilizes Select SMTP instances to install on gr All SMTP Instances have Event Sinks installed If one or more SMTP instances are listed as requiring installation of an Event Sink place a check in the appropriate checkbox If all SMTP instances have Event Sinks installed existing instances are grayed out and cannot be checked In addition a message is displayed indicating that all SMTP Instances have Event Sinks installed Also displayed on this screen are Current Service Statistics You can refresh the display and update the statistics by clicking the refresh icon next to Current Service Statistics Publishing Settings Changes to your iHateSpam Server Edition settings are stored and published using iHateSpam Server Edition s Smart Cache feature When you make changes to your settings they do not go into effect immediately Rather they are saved to the program s configuration files which are composed of 2 XML documents in the installation directory By default the configuration file is scanned for changes every five minutes You can also force the changes to be picked up immediately on the local server by selecting Smart Cache under
18. AL AGREEMENTS PROPOSALS OR UNDERSTANDINGS AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SOFTWARE PRODUCT OR THIS AGREEMENT 32
19. ASCII Email 12 Blocked Character Sets 12 Character Sets 12 Components 3 Custom Filtering Rules 13 Custom Rules 13 Defintions 11 Demo Version 8 Disable Bounce Message Filtering 11 Edit Filter Pipeline 20 Email Filtering 11 Event Sinks 9 28 Events Management 9 28 Exchange 2000 SMTP Server Gateway 9 28 Export Filters 16 Exporting Global Filter Lists 16 Features 3 Filter Pipeline Overview 20 Filter Rules 13 Filtering Overview 11 Filtering Settings 11 Foreign Character Sets 12 General Filtering Settings 11 iHateSpam SMTP Events Installation Utility 9 28 Licenses 8 List Export 16 Management Console 3 30 Microsoft Management Console 3 Modify Existing Rule 13 Operator 13 Pipeline 20 Property 13 Publishing Settings 10 Registration 8 Registration Key 8 Remove Character Set 12 Remove Custom Rule 13 Replication 10 Reports by User 21 Rules 13 Seats 8 Smart Cache 10 SMTP Events Management 9 28 SMTP OnaArrival Event Sinks 9 28 SMTP Server 9 28 Spam Definitions 11 Spam Filtering 11 Statistical Reporting 21 Statistics 23 System Reports Overview 23 System Statistics 23 Text Format 16 Trial Version 8 Unicode Text Format 16 Update Definitions 11 Update Registration 8 Update Settings 10 User Reports Overview 21 Value 13 Weights 13 END USER LICENSE AGREEMENT FOR IHATESPAM SERVER EDITION SUNBELT SOFTWARE End User Lice
20. ATIONS 5 US 8 SMTP EVENTS MANAGEMENT emen ehe hehehe nene nene dE ene rtr rte r r r r r r ener 9 PUBLISHING SETTINGS 10 CHAPTER 3 SPAM FIETERING eren eos erae nee o seo pero eve Re EN aU eee eoo Fre REOR e Pa een re Poe ee ages sese e o ue oiis 11 GENERAL FILTERING SETTINGS eee aeu Eee ae ee aea 11 GLOBAL FILTERS cna Sos cu tee bare co e e eae ce eee eue Bee 12 Whitelisted and Blacklisted Senders cccccccccccscseccceccccccsssscececcccccussseccecccessusueccccecessuasecceccseusuaseececeseuaas 12 Blocked Character TED 12 Custom Filtering BO a A eo ER 13 Assigning Weights to Custom Rules EE E e e PER 14 Filter EE eene ive ee een n e ep a 15 EXPORTING FILTER LISTS x ite erri teri btt leere bete eei eer deese 16 POLICY SETTINGS tret ueber Meteo breite 16 ASSIGNING USERS TO A POLICY eet knee be a ttes es cese yu M eb ever d 18 FILTER PIPELINE M HET T PP iia 20 CHAPTER 4 IHATESPAM REPORTS eres eese ness teen nee seen eee ee tn sees etn sese ena 21 SER ten IEEE ME 21 Messages Captured by User i e ne eU deiode eet 2l Top 50 Users Receiving Spam esses eene
21. aced next to each other Unstack D kz Show Chart Legend and Hide Chart Legend Toggle the explanation of colors used to identify items users Messages Captured by Each Filter This report tells you the total number of messages identified as spam during a user specified period of time and how many of those messages were caught by each filter To generate a report 1 Select Reporting in the left pane to display the two categories of reports User Reports and System Reports in the right pane 2 Click System Reports to display the different types of system reports available Click Spam vs Non Spam 4 When the Report is displayed narrow or widen the scope of the report by selecting a Start Date and End Date 5 Click Run Report to generate the new report Spam is shown in one color and legitimate email in another pa Once a report is generated you can change it by selecting the following icons Browse button Specify the email user you want generate a report on 0 Roll Up Date and Roll Down Date Click the appropriate icon to change the reporting period from Day to Month to Year 25 Stack Chart and Unstack Chart Display the bar graph with items users stacked on top of each other Stack or placed next to each other Unstack Show Chart Legend and Hide Chart Legend Toggle the explanation of colors used to identify items users Messages Captured By What System Report Number of Messages Captured
22. ache feature or can be forced by using the Clear Smart Cache option Registration Sunbelt Software offers a fully functional 30 day demonstration version of iHateSpam Server Edition If you choose not to register the software the demo version expires at the end of the 30 day trial period Once the software expires spam filtering no longer takes place and messages are routed as normal To continue using iHateSpam Server Edition you must obtain a valid Registration Key from Sunbelt Software The key allows you to filter the email messages of a specific number of Exchange users The license for each user is referred to as a seat IMPORTANT NOTE In the event your software expires you will not have to reinstall or reconfigure the software once you obtain a valid Registration Key Simply enter your key as described below and the system continues filtering email as if it had not been interrupted Registration In cedes to run the HateSpam Serves Editon for Exchange you need to t gister thes peoduct after the demo period expires Alter the demo has completed al spam fibering wil no longer function and messages wil Help be routed as Registration Key Use this key to urlock the full product If you have purchased registration key for iHateSpam Server Editon please erter the key below In addition you must enter Ihe number of seals you have purchased as well Registration Key Number of Seats Update Registe
23. age is spam a a a Points are assigned to each rule used to screen incoming email The number assigned can be positive or negative See the Create a New Custom Rule Dialog graphic above When a message meets the criteria of one or more rules the points assigned to each filter are added to the message When all rules have been applied to the message the final number of points accumulated determines whether it is deleted quarantined or forwarded to the recipient s mailbox The Policy Settings screen of each policy allow you to specify threshold levels the number of points that a message must accumulate before an action is taken 14 Quarantine Threshold Messages accumulating this number of points are sent to the user s Quarantine folder The default threshold is 100 Setting this number below 60 may result in excessive false positives Delete Threshold Messages accumulating this number of points are deleted from the mail server The default threshold is 6000 At this setting no email will ever be deleted Setting this value around 500 600 is safe for most organizations that want to have some spam deleted Setting this value any lower than 200 is not recommended No Action Threshold Messages accumulating this number of points are forwarded to the recipient s mailbox without further scanning The default threshold is 1000 If the default levels result in too much spam being allowed to reach your users mailboxes or t
24. eing filtered 5 Click OK To delete an entry from a Whitelist or Blacklist 1 Right click on the entry you want to delete 2 Select Remove Whitelist Address or Remove Blacklist Address from the context menu that appears A verification dialog appears 3 Click OK to remove the entry from the list or Cancel to cancel the request and leave the entry in the list Blocked Character Sets A substantial percentage of junk email originates in foreign countries and is written using foreign character sets that cannot normally be displayed correctly on computers running the English version of Microsoft Windows On this screen you can tell iHateSpam to filter all email messages written in one or more foreign character sets 1 Select Blocked Character Sets from the Global Filter folder OR from a Policy folder to display a list of character sets that are being filtered for all users in the system OR those users assigned to the chosen policy respectively 12 LJ To block a single character set 1 Click the Add New Blocked Character Set icon on the toolbar Place a check next to the character set you want to block OR Enter the name of a custom character set in the appropriate field and click Add Click OK To block all foreign character sets 1 2 Right click on the Blocked Character List even if it is empty to display the Manage Blocked Character Set dialog Place a check in the Block All Non ASCII based Emai
25. ended these folders are automatically created in the user s Exchange mailbox the first time email is processed for that user if they do not already exist Policy Quarantine Actions In this section you specify actions to be taken when email is determined to be spam and quarantined Automatically delete messages in blacklist If you check this option messages from any sender in the user s blacklist folder or the global or group policy blacklist are automatically deleted Add X Header to the message header If you check this option an X Header is appended to all quarantined messages This header will also contain the message weight that was assigned to that message Append Subject Text This is a field that is inserted at the beginning of the subject of the message making the message quickly and easily identifiable to the user as spam After making changes to these settings click Update to save them to your local cache Updates are populated to the system within five minutes using the Smart Cache feature or can be forced by using the Clear Smart Cache option Assigning Users to a Policy You assign users to a policy using the User Manager screen User Manager is displayed when you select User Management from within the Management folder in the left pane of the Management Console OR by selecting Assigned Users from any Policy folder 18 Directory users You can manage the user s Policy as wel completely uter
26. es and preferences This will ensure that your users email is optimally filtered The System Management folder is located within the Management folder in the left pane of the Management Console Highlight any category in the System Management folder to display its options in the right pane System Management Manage the core system configurations and settings 9 9 2 General Reporting Security Registration Settings SMTP Event Exchange Spam Bindings Filter Service Options in the System Management folder General System Settings System Activation Allows you to enable or disable filtering on a system wide basis NOTE To completely disable filtering it is recommended that you delete all event sink bindings rather than setting System Activation to Off For further information see SMTP Events Management Logging Mode Specifies the method File or Event Log to be used for recording information about the tasks performed by iHateSpam Server Edition This information can be useful in diagnosing problems that occur during filtering We recommend that you set this option to File as this option produces a much smaller log file containing iHateSpam specific information System Management General Settings T Select your general system settings below and press the Update 4 button to have these settings take place Please note that settings in the system are not stored unti you publish these settings to refresh the
27. evaluation purposes only during the initial evaluation period of generally thirty 30 days You have the option to register for full use of the Software Product at any time during the evaluation period by following the instructions in the accompanying documentation including the payment of the required license fee Registration will authorize you to use an unlocking key which will convert the Software Product to full use in accordance with the terms and conditions provided below Your use of the Software Product for any purpose after the expiration of the initial evaluation period is not authorized Upon expiration of the limited evaluation period the Software Product may automatically disable itself 3 GRANT OF LICENSE This Section of the License Agreement describes your general rights to install and use the Software Product The license rights described in this Section are subject to all other terms and conditions of this License Agreement Any use modification reproduction release performance display or disclosure of the Software Product shall be governed solely by the terms of this Agreement and shall be prohibited except to the extent expressly permitted by the terms of this Agreement 3 1 LICENSE The Software Product is provided on a non exclusive non transferable basis and may not be copied modified or enhanced without the advance written authorization of Sunbelt The Software Product includes significant elements including its orga
28. fy a filename and select one of the following file types from the drop down list Text Tab Delimited txt Text Comma Delimited csv Unicode Text Tab Delimited txt Unicode Text Comma Delimited csv 4 Click Save to export and save the filter list Policy Settings The Policy Settings screen allows you to define the rules for your default filtering policy which specifies how email is to be filtered for all users who have not been assigned a specific policy as well as any other policies you create PolicyID Assigned automatically by iHateSpam Policy Name When you create a new policy iHateSpam assigns it a generic name such as Policy 2 16 Highlight this name and enter a more descriptive name in its place Do not change the name of the Default Policy Enable Policy Place a check in the Enable Policy checkbox to filter messages based on the rules set by this policy If desired you can disable filtering for any user on the User Manager screen Policy Settings Help Policy Thresholds Policy Settings Default Policy Default Manage the setting for this policy in the sections below Press the Update button aftes you have completed your modifications Policy Details Manage basic information Pokey ID 1 This is the default policy all unassigned users wil have this policy Pobcy Name pesar Policy IV Enabled policy 2 Policy Thresholds Quarantine Threshold 200 Defuk Threst De
29. g its installation operate in accordance with the specifications found in the manual accompanying the Software Product 6 LIMITATION OF LIABILITY Sunbelt makes no representations or warranties that the operation of the Software Product will be uninterrupted or error free or that it will produce the results desired by the Licensee Sunbelt does not agree to provide modifications enhancements improvements or bug corrections even if errors in the Software Product are reported to Sunbelt SUNBELT SHALL NOT BE LIABLE FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OR BUSINESS LOSS OF PROFITS BUSINESS INTERRUPTION ETC ARISING FROM LICENSEE S USE OR THE INABILITY OF LICENSEE TO USE THE SOFTWARE PRODUCT EVEN IF SUNBELT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 7 LICENSEE REMEDY If Sunbelt is liable to Licensee for the breach of any of Sunbelt s obligations under this License Agreement Licensee s sole and exclusive remedy shall be at Sunbelt s option to either receive a refund for the price Licensee paid for the use of Sunbelt s Software Product less any taxes shipping fees etc or the repair or replacement of any defective Software Product 8 LIMITATION ON EXPORTS Licensee agrees that Licensee will not export or re export the Software Product outside of the United States to any individual business third party or other entity or to any country subject to United States export restrictions i
30. k or placed next to each other Unstack Show Chart Legend and Hide Chart Legend Toggle the explanation of colors used to identify items users System Reports The following System Reports are available Number of Messages Captured The Number of Messages Captured report provides information regarding the amount of spam captured across the system during a user specified period of time Messages Coptured Below is the report details to modiy this report use the date range features the date drilling tools below the graph and above the report data e System Report Number of Messages Captured Number Message Captured View messaging nlomahon for the number of messages captured Stat Date 1721 2003 EndDate 17317203 400 isis O NEEN E a von 8 o 1 i Ton i con e m e e w 2 e eo 5 s 5 N N a N N N E N a su S Ww 5 gt t Ld gt PAS Levet day b E January 21 2003 1 21 2003 142 January 22 2003 1 22 2003 295 Janusy 23 2003 23 2003 313 Jaruaty 24 2003 1 24 2003 294 25 2003 1 25 2003 119 E January 26 2003 1 26 2003 147 Jaruuory 27 2003 1 27 2003 315 Ub NELOR le a o System Report Number of Messages Captured To generate a report 1 Select Reporting in the left pane to display the two categories of reports Use
31. l based on filtering criteria specified by the system administrator iHateSpam Server Edition runs on a Windows 2000 Server in conjunction with Exchange 2000 iHateSpam Server Edition utilizes the Microsoft Management Console environment which offers simplified administration through integration delegation task orientation and overall interface simplification iHateSpam Server Edition offers global filtering which affects all users and the ability to create policies which filter email for specific groups of individuals In addition it allows users to maintain their own whitelists blacklists and quarantine folder Q To facilitate administration iHateSpam Server Edition includes a collection of reporting and scheduling tools System Requirements iHateSpam Server Edition requires the following combination of hardware and software for optimal performance Windows 2000 Server with Service Pack 2 or later MS Exchange 2000 with Service Pack 2 or later MSSQL 2000 or MSDE 2000 for reporting Pentium II 500mz processor with 256 megs RAM minimum Pentium III 1000 with 512 megs RAM recommended Oooo Overview of Setup Filtering your incoming email with iHateSpam Server Edition involves the following steps all of which are accomplished via wizard screens and straightforward dialogs Installing the software on your Windows 2000 server See below Configuring a few system settings under System Management
32. lete Threshold 1000 Detuk Thie No Action Threshold poo Thue Default Policy Settings upper dialog iHateSpam uses a weighted points system to determine whether or not incoming email is spam The weight of a message is calculated across the various types of filters which allows each filter to increase or decrease the cumulative score assigned to the message In this section you specify the following Quarantine Threshold The score that means always quarantine Delete Threshold The score that means always delete No Action Threshold The score that means take no action Policy Quatantine Actions CES Policy Exchange Folder Structures Quarantine Folder Path SpanvSpam Quarantine E Whitekst Folder Path Spem Spam Whitelest 3 BlacklistFolder Path Spam Spam Blacklist V Auto create whitelist folder V Auto create blacklist folder Automatically delete messages that are in the blacklist F IV Add X Heade to the message header Append Subject Text SPAM 1 1 pul Default Policy Settings lower dialog 17 Policy Exchange Folder Structures Folder Paths Specify the Quarantine Whitelist and Blacklist folders to be created in the user s Exchange mailbox to hold whitelists blacklists and quarantined messages When specifying the path you must end with a trailing slash Auto create whitelist blacklist folder If these options are checked which is recomm
33. ls foreign character emails checkbox Click OK NOTE This option blocks all email written in any foreign character set that is not installed on the Exchange SMTP server for the user s account When this option is applied globally it overrides the settings in all policy filters To delete a character set from the list 1 Right click on the entry you want to delete Select Remove Character Set from the context menu that appears A verification dialog appears Click OK to remove the entry from the list or Cancel to cancel the request and leave the entry in the list Custom Filtering Rules Custom rules are spam definitions created by the end user as opposed to spam definitions created and continually updated by Sunbelt Software and are based on message content If an incoming message matches the criteria specified in the rule the weight assigned to the rule is added to the message Depending on the message s final weight after all filters are applied it will be deleted quarantined or forwarded to the recipient s mailbox For more information about weights see Assigning Weights to Custom Rules below ay To create a custom rule 1 Click the Add New Custom Rule icon on the toolbar Select the property such as Subject on which the rule is based using the drop down menu Specify the operator whether the above property should be identical to or similar to like the value you will enter in the Value
34. nced messages are treated as normal external email messages and filtered based on the policy rules in effect for that addressee Spam Filter General Settings Select your spam filtering general settings You can manage your basic spam filtering nicemation as well as perform spam defintion updates Help Filter Options Additions options Select addtional filter options below Disable Bounce Message Fening On C On 2 Update Spam Definitions Manage your spam delintions Spam definitions contain much of the proprietary spam filtering logic used by the system This inicemation is constantly updated and mamtaned and can be automaticaly updated to the system The system must have Intemet access and allow tralfic via port 80 HTTP Press the Update Definitions button below to update your spam Spam Defriions last updated 1 31 2003 9 14 27 AM Update Definitions U A General Spam Filter Settings Spam Definitions iHateSpam Server Edition uses Sunbelt Software s proprietary spam definitions to determine which email messages are legitimate and which are unwanted email Sunbelt is 11 constantly updating its spam definitions in order to provide its users with the most accurate email filtering possible It is important that you update your spam definitions regularly in order to ensure optimal performance To update your definitions
35. ncluding specifically Iran Iraq Cuba Libya and North Korea Any Licensee who receives the Software Product outside the United States agrees not to re export the Software Product except as permitted by laws of the United States 9 U S GOVERNMENT RIGHTS If you are obtaining Software Product on behalf of any part of the United States Government the Software Product shall be deemed commercial computer software and commercial computer software documentation respectively pursuant to DFAR Section 227 7202 and FAR 12 212 as applicable 10 MISCELLANEOUS Licensee may make one backup copy for archival purposes only of the Software Product provided Licensee agrees not to grant access to such backup Software Product to any other individual or business entity Licensee agrees not to alter or delete any copyright notice which is included with the Software Product Except as expressly stated herein there are no other agreements understandings between the parties or obligations on the part of Sunbelt relative to the Software Product The laws of the State of Florida shall apply to the terms of this License Agreement YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND IT AND THAT BY INSTALLING OR USING THE SOFTWARE PRODUCT YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FURTHER AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE RIGHTS AND LIABILITIES OF THE PARTIES THIS AGREEMENT SUPERSEDES ALL PRIOR OR
36. nization algorithms and logic which Sunbelt has maintained as confidential information which constitute trade secrets of Sunbelt and which are protected by U S patent and or copyright law and international treaty Licensee agrees not to attempt to disassemble reverse compile or reverse engineer the Software Product The Software Product under this Agreement is the exclusive property of Sunbelt This License Agreement does not grant Licensee any ownership right or title to or interest in the Software Product or any part thereof and Sunbelt retains all such rights title and interest 32 GENERAL LICENSE GRANT TO INSTALL AND USE THE SOFTWARE PRODUCT This license allows you install the Software Product on a server and to only run the Software against the limited number of Exchange 2000 mailboxes that you actually paid a license fee for 3 3 RESERVATION OF RIGHTS All rights not expressly granted under this License Agreement are reserved by Sunbelt 4 DISCLAIMER OF WARRANTY THE SOFTWARE PRODUCT IS PROVIDED AS IS AND WITHOUT WARRANTY EXCEPT AS PROVIDED IN THE FOLLOWING PARAGRAPH SUNBELT DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF NON INFRINGEMENT AND PERFORMANCE 31 5 LIMITED WARRANTY Sunbelt warrants that the Software Product covered by this License Agreement will for a period of thirty 30 days followin
37. nse Agreement iHateSpam Server Edition for Exchange 2000 This Software Product is protected by intellectual property laws and treaties The Software Product is licensed not sold PLEASE CAREFULLY REVIEW THE FOLLOWING TERMS AND CONDITIONS OF THIS SOFTWARE PRODUCT LICENSE THE LICENSE AGREEMENT THIS LICENSE IS A LEGALLY BINDING CONTRACT BETWEEN YOU THE LICENSEE AND SUNBELT SOFTWARE PRODUCT DISTRIBUTION INC SUNBELT 1l INTRODUCTION The following Software license terms and conditions apply to all of the Software Product the Software Product that is delivered or downloaded under this license If after reviewing the terms and conditions which follow this paragraph you do not wish to be bound by its provisions do not download the Software Product or if the Software Product has been delivered by CD ROM destroy the CD ROM or return it to Sunbelt If the Software Product has already been downloaded then immediately delete the Software Product Once the Software Product has been downloaded or accessed all of the provisions of this License Agreement apply even if the Software Product is subsequently deleted or returned Any use of the Software Product by the Licensee shall constitute unqualified acceptance of this Agreement 2 EVALUATION VERSION LICENSE GRANT If you have downloaded or otherwise received an evaluation version of the Software Product you are authorized to use the Software Product on a royalty free basis for
38. nuay 27 2003 27 0 28 2000 U2RZ N User Report Messages Captured by Users To generate this report 1 Select Reporting in the left pane to display the two categories of reports User Reports and System Reports in the right pane 2 Click User Reports to display the different types of user reports available 3 Click Messages Captured by Email The Filter Report by Email Address dialog appears 4 Check the user or users you want to include in the report If you do not know the user s email address enter his or her last name in the Last Name field and click Search 21 5 When the User Report is generated you can narrow the scope of the report by selecting a Start Date and End Date and then clicking Run Report Once a report is generated you can change it by selecting the following icons Browse button Specify the email user you want generate a report on 0 Roll Up Date and Roll Down Date Click the appropriate icon to change the reporting period from Day to Month to Year R Stack Chart and Unstack Chart Display the bar graph with items users stacked on top of each other Stack or placed next to each other Unstack kz Show Chart Legend and Hide Chart Legend Toggle the explanation of colors used to identify items users Top 50 Users Receiving Spam The Top 50 Users Receiving Spam report provides this information for a specific period of time Top 50 Users Receiving Spam e System
39. ols If you opt to install the reporting component during installation you are asked to provide information on how to connect to your SQL database server The iHateSpam Program Display iHateSpam uses Microsoft s Management Console with its Windows Explorer like design as its user interface Folders containing program options are listed in a tree display in the left pane When an option is highlighted on the left its customization screen appears in the large right hand pane 9 Window at ww e lm 0 1199 iHateSpam Server Manage your enbre Exchange Spam Fitenng System Reports TJ about iHateSpam Server Edition Display Different options appear on the iHateSpam toolbar depending on the task you are performing At various times the following icons appear on the toolbar ay Register the program using a valid Registration Key M Add a new address to a whitelist or blacklist e Block emails consisting of foreign characters Create a new custom rule for filtering email Add a filter plug in to your configuration Create a new policy of filtering criteria gil Export a list of filtering criteria to a text file Chapter 2 System Management After installing iHateSpam Server Edition on your Exchange 2000 server it is important to verify that your system management settings are configured according to your circumstanc
40. oo many false positives legitimate email being quarantined you can adjust these levels Filter Plug Ins iHateSpam Server Edition allows the user of custom filter plug ins to enhance the process of automatically eliminating unwanted email A number of filter plug ins are provided with the software and a developer SDK is also available for creating custom filters Filter plug ins are COM Objects and can be written in any programming language that can run as a COM object such as C or Visual Basic The COM Object must conform to the interface specified in the SDK For detailed technical information regarding the creation of custom filter plug ins see the documentation that accompanies the SDK EY To add a new custom filter to your global filters Select Filter Plug ins from Global Filters in the left pane Click the Add New Advanced Filter icon on the toolbar to display the Create a New Filter Plug in dialog Enter a name for this filter in the Display Name field Enter the plug in s ProgID object name and class Select the Interface Type to which the COM object was properly coded If the filter plug in uses an executable file EXE to manage its properties use the Browse button to navigate to and select it 7 Specify the action to be taken if the condition specified by the filter is met No Action No action is applied to the message Delete The message is removed from the server Quarantine The message is send to the mailbox
41. ormation from the Reporting Settings screen under System Management SMTP Events Installation Utility iHateSpam Server Edition connects to your Exchange 2000 SMTP Server Gateway via SMTP OnArrival Event Sinks The SMTP OnArrival Event Sink must be registered with iHateSpam in order to provide email filtering capabilities to your email users You must install an SMTP Event Sink on each of your Exchange SMTP services as well as all instances of the services that Exchange uses To install SMTP event sinks 1 Select SMTP Events Management under System Management OR Run the SMTP Events Installation Utility from the Tools menu by selecting Programs iHateSpam Tools from the Start Menu 2 If one or more SMTP instances are listed as requiring installation of an Event Sink place a check in the appropriate checkbox If all SMTP instances have Event Sinks installed existing instances are grayed out and cannot be checked In addition a message is displayed indicating that all SMTP Instances have Event Sinks installed 28 iHateSpam Server Edition Installation Utility iHateSpam Server Exchange 2000 SMTP Event Sink Setup Setup the SMTP service event sink bindings for all or the selected SMTP instances on this Exchange server For multiple Exchange servers with SMTP services you will need to install the Event Sinks for as well SMTP Event Sink Installation iHateSpam Server Edition connects to the Exchange 2000 SMTP
42. r Reports and System Reports in the right pane 2 Click System Reports to display the different types of system reports available 23 3 Click Number of Messages Captured 4 When the Report is displayed narrow or widen the scope of the report by selecting a Start Date and End Date 5 Click Run Report to generate the new report Once a report is generated you can change it by selecting the following icons Browse button Specify the email user you want generate a report on Roll Up Date and Roll Down Date Click the appropriate icon to change the reporting period from Day to Month to Year Stack Chart and Unstack Chart Display the bar graph with items users stacked on top of each other Stack or placed next to each other Unstack kz Show Chart Legend and Hide Chart Legend Toggle the explanation of colors used to identify items users Spam vs Non spam The Spam vs Non spam report provides information regarding the amount of spam captured by the system during a user specified period of time versus the amount of non spam received during the same period Spam Vs NonSpam e System Report Spam Vs Non Spam Below is the report details to modily this report use the date range features ce the date diling tools below the graph and above the report data Spam Vs Non Spam Measures the amount of spam captured messages vs non captured ones Stat Date 1 21 2003 End Date 1 31 2003 Run Report
43. ration iHateSpam Registration Screen To register the software 1 Display the Registration screen by selecting Registration under System Management in the left pane OR by clicking the Registration icon on the toolbar 2 Enter the registration key you obtained from Sunbelt Software 3 Enter the number of seats covered by the registration key 4 Click Update Registration 5 Clear the Smart Cache using the button under System Management Smart Caching SMTP Events Management iHateSpam Server Edition connects to your Exchange 2000 SMTP Server Gateway via SMTP OndArrival Event Sinks The SMTP OnArrival Event Sink must be registered with iHateSpam in order to provide email filtering capabilities to your email users You must install an SMTP Event Sink on each of your Exchange SMTP services as well as all instances of the services that Exchange uses You can install SMTP event sinks through the Management Console by selecting SMTP Events Management under System Management OR by running the SMTP Events Installation Utility from the Tools menu Start Programs iHateSpam Tools SMTP instances on this Exchange server For multiple E xci servers with SMTP services you wil need to install the E vent Sinks for Help each of these instances as well SMTP Event Sink Bindings eg Setup the SMTP service event sink binding for all or the selected SMTP E vent Sink Installation EE The HateSpam Server Edition connects to the Exchange 20
44. t database 5pamMetabase will have been installed on your SQL server On the Reporting Settings screen you enable report and provide access information for the SQL server Note that currently only MSSQL 2000 and MSDE 2000 are supported for reporting Reporting Enabled If you installed the reporting option during installation you can turn on reporting here SQL Server Address Enter the server IP address or computer name of your SQL server here Reporting provides number of reports based on the HateSpam Server Edition performance ol the system as well at per user Reporting requires that you have access to a Microsoft SOL server database and have the repceting components installed on this system part of the installalion process You can define pour report database Install Reporting below Reporting Enabled You must have the reporting services installed Con SQL Server Address aul User Name Password y U y O a e System Management Reporting Settings RN Reporting Settings System Management User Name and Password Enter the username and password you use to access your SQL database here SQL authentication must be used When you are done click Verify SQL Database to verify that the information you entered on this screen is correct and then click Update to save them to your local cache Updates are populated to the system within five minutes using the Smart C
45. ur changes Managing Multiple Users Assigned to a Policy Place a check next to the users you want to manage then right click From the menu that appears select the action you want to perform Assign all checked users Assign these users to this policy Enable all checked users Enable this policy for these users Disable all checked users Disable this policy for these users Adding Additional Users to a Policy 1 Click the Assign Users by Email or Distribution Group link to display the Assign Users to Policy dialog This option is not available from within the User Management folder To add one or more users to the policy by Email Address the default search criteria enter the user s email address in the Email Address field and then click Add User The 19 name is added to the list below If the address you entered is not a valid email address you will see a message to this effect 3 To add users by Distribution Group click the Distribution Group link to change the search criteria then select the desired group from the drop down list The users who belong to that list are added to the list below 4 When you are done click OK to save your changes Filter Pipeline The filtering criteria that make up a policy can be configured to create a customized filtering process for each user Policy filters can be arranged in a specific order moved up and down the pipeline You can also specify the action to take
46. widen the scope of the report by selecting a Start Date and End Date Click Run Report to generate the new report Email captured with each type of filter is displayed in a different color 26 Once a report is generated you can change it by selecting the following icons 0 Roll Up Date and Roll Down Date Click the appropriate icon to change the reporting period from Day to Month to Year Stack Chart and Unstack Chart Display the bar graph with items users stacked on top of each other Stack or placed next to each other Unstack Show Chart Legend and Hide Chart Legend Toggle the explanation of colors used to identify items users Messages Filter Engine Stats System Report Spam Engine Filtering Statistics Below is the report details to modify this use the dale range features or the date diling tools below the graph and above the report data Spam Filter Engine Statistics Statistical micemation about the performance of the Spam Filtenng Engine Stat Date 172172008 Enddate 173172003 2 Rues ll Blackkst Rules coton Rutes Spam Rues Blocked Character Sets I Non ASCH Fiters Advanced Bi Combination January 21 2003 1 21 0 0 0 0 0 0 142 January 22 2003 22 0 0 0 6 0 0 0 235 Janua 23 2003 1 23 0 0 0 0 0 0 0 313 Janusy 24 2003 24 0 0 0 0 0 0 0 234 January 25 2003 1 25 0 0 0 0 0 0 0 119 1 Janusty 26 2003 2 0
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