iPod Troubleshooting Basics
Contents
1. For full iPod specifications please see http support apple com specs ipod For iPod manuals please see www apple com uk support manuals ipod If you determine your iPod needs service please refer to the terms of your warranty In particular please be aware that Data will not be retained during the repair process Ensure you have a backup prior to sending for service Apple may charge you a diagnostic fee including shipping charges if Apple inspects your product and determines based on the inspection that the product does not require service Apple warrants 1 that service will be performed in a workmanlike manner and 2 all parts and workmanship for ninety 90 days from the date of service 2008 Apple Inc All rights reserved Apple the Apple logo iPod iTunes and Mac are trademarks of Apple Inc registered in the U S and other countries2. iPod Photos Podcasts Extras Settings Shuffle Songs Now Playing iPod Troubleshooting Basics E IMPORTANT First make sure your iPod has some charge 1 You may have to leave your iPod connected to your computer s USB port for up to 30 minutes to charge before it is recognised Note Your computer must be switched on and not in sleep mode 2 All iPod models require a high power USB port Devices such as keyboards and USB hubs may not charge an iPod The following simple steps will solve most iPod issues RESET For iPod nano and iPod classic e Toggle the Hold switch on and off slide it to Hold then turn it off again e Press and hold the Menu and Select buttons until the Apple logo appears you may need to repeat this step For iPod shuffle e Move the on off switch to the off position wait 5 seconds then move the switch to the on position RETRY Reconnect your iPod to a different USB port on your computer not a USB port on your keyboard or hub RESTART Restart your computer and make sure that you have the latest software updates installed REINSTALL Reinstall iTunes The latest version of iTunes is available from www apple com uk itunes download Next open the new version of iTunes and connect your iPod to your computer Select your iPod in the source list and click Check for Update under the Summary tab RESTORE Restore your iPod Please note that restoring an iPod will
3. erase all songs and files on your iPod You should make sure to back up any files you ve saved on the iPod disk You can still transfer your music and files back to your iPod from your computer after Restoring 1 RESTART Power your iPod touch off press and hold the Sleep Wake button until the red slider appears and slide your finger across the slider Then turn your iPod on again If iPod touch appears frozen or stuck try pressing and holding the Home button for 6 seconds to close a frozen application Then try restarting iPod touch again E RESET To reset iPod touch press and hold the Sleep Wake button and the Home button at the same time until you see the Apple logo 3 REMOVE Try selectively removing certain content that may be causing unexpected behavior such as songs contacts calendars photos videos or podcasts O RESET SETTINGS Tap Settings gt General gt Reset gt Reset All Settings No data or media will be deleted If that does not resolve your issue try erasing all settings Tap Settings gt General gt Reset gt Erase All Contents and Settings This will also delete all media and data O RESTORE Try restoring iPod touch using iTunes Please note this will delete all media and data on your iPod For more information on troubleshooting your iPod please go to www apple com uk support ipod For more information on your iPod battery please go to www apple com uk batteries ipods html
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