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iCare Console - User's Guide

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1. D He10 B Logout KE ET Bulk insight care aouAGroups a BO MEpefa Specific Autocall Policies b Weg LARA3 SRV 129 RABBLARAS SRv 108 Resource Specific yHydra 2 MiHyara El NovaScale 9006 OPMA7 OLDSDK 230 LARA2 SRV 43 LARA3 SRV 129 c LARA4 SRV 108 al E Cool Cabinet Autocall for Critical Event Hydra 2 E Apply d If required you can create a Custom Filter by selecting Global Configuration gt Autocalls gt Filters Note The global autocall policies currently in use are displayed for each listed resource type d Chapter 5 Managing Servicing Information 5 9 3 Select the Specific check box for the required resource s and then select the specific autocall policy to apply to the selected resource s from the Policy drop down list as explained in the following table Specific Autocall Policy Based on Event Severity None No autocall will be sent Autocalls for Critical Events Value selected by default An autocall is sent when a CRITICAL event occurs Autocalls for Critical or Warning Events An autocall is sent when a CRITICAL or WARNING event occurs Specific Autocall Policy Based on Event Type Filters Autocalls for Default Filter Events An autocall is sent when an event message matches the default filter criteria You can view the default filter criteria as detailed in Displaying Default or Custom Filter Details on page 5 11 Autocalls for Custom Fi
2. 00 0 cece eee eee 2 3 3 Deleting a Resource Custom Group 000 c cece ect errre 2 3 4 Switching a Resource to a Custom Group 0 0 e eee eee eee eee 2 3 5 Changing the User Account for a Group of Resources Monitoring Resources s sneer gn epee ae wes to ath ey on api 2 4 1 Enabling Disabling Resource Monitoring 20 e cence ee ee eee 2 4 2 Understanding Monitored Resource Status 0 cece cece neces Viewing Resource Details fc O58 sic oty hates OO g ute oy Sak oe Oe Gey Sok os Connecting to a Resource Console 0 5 6cdier dae een bik eo eee Ee Testing Connections to Resources cece cece cette eee teen een eees 2 7 1 Setting up Automatic Resource Connection Tests 0 0005 2 7 2 Setting up Manual Resource Connection Tests 00 cece e eee Managing iCare Users ices soins diese x e eee Creating a User Accoun ereere censore ne EE E oE ea meee ROE TATE Deleting a User Account aiid nun TR a jos aed SA RTA Ae on es AS Changing a User Account Passwords 3 n annaua nanea nenene we pe ee ae Building Viewing and Managing Resource Logs seeeeeeceeceeees Building and Checking System Event Logs SEL 20 0 cue esanid aenea Managing System Event Logs SEL 9 05 becctwkete heist eu taeda balatea ees Enabling Disabling the Automatic Clear SEL Policy 0 cece eee eee Building and Checking Board and Security Message Logs 00eee
3. From 2011 10 02 13 51 20 W Critical Events T Information Events re STT M Non Recoverable T Return to OK Critical T Information Warning Events T Monitor T Unspecified Mandatory Field Ei E Figure 5 14 Action Request Package Creation page 5 20 iCare Console User s Guide 3 Complete the form taking care to provide as much information as possible in the AR Description field and correct values in the AR Package Content box Date Range and SEL Event Severity 4 Click Create Action Request Package to create a ZIP archive file containing four files for each hardware resource System Event Logs SEL Board and Security Messages BIOS logs and Identity Card 5 When requested save the ZIP file and send it to the Bull Support Center for analysis Chapter 5 Managing Servicing Information 5 21 Glossary A ABR Automatic BIOS Recovery ACPI Advanced Configuration and Power Interface An industry specification for the efficient handling of power consumption in desktop and mobile computers ACPI specifies how a computer s BIOS operating system and peripheral devices communicate with each other about power usage ADM1069 The ADM1069 Super Sequencer is a configurable supervisory sequencing device that offers a single chip solution for supply monitoring and sequencing in multiple supply systems ARU Add Removeable Unit A hardware logical unit or a group of logical units that can be viewed
4. 1 From the Global Configuration tab click Topology gt Groups The Groups Management page appears Expand a and select b the group containing the hardware resources for which you want to update the user account information complete the User and Password fields c and click Change User Pass d The user accounts of all the resources associated with the selected group are updated and a confirmation box appears Du elp Logout Dren B00 Bult insight Care zf oring m Control Global Configuration Topology a Discovery Grou lt Management Import Resources Create aS Groups 4 Resources Vv Group Description Es b Delete navascale bullion bullx S600 Default 103 Resources test VI Cool Cabinets 7 Edit BCE Blade User Password Resources with Invalid User bullx S6000 ees Change User Pass bullx S60xx C Resource Viewer pullx S60xx novascale bullion bullx S60 bullx S60xx d Cool Cabinets bullx S60xx BCE Blade EPlatform_400014 novascale bullion bullx S60xx jatform_400016 novascale bullion bullx S60xx iCare Configuration jatform_400019 novascale bullion bullx S60xx Users jatform_400020 novascale bullion bullx S60xx Site jatform_400022 novascale bullion bullx S60xx jatform_400026 novascale bullion bullx S60xx SEL jatform_400030 novascale bullion bullx S60xx Clear Policy G Platform_400032 novascale bullion bullx S60xx A
5. Log Delebon SEL Verification A 230 231 SOBcoor_casiner x SOBecos 9010 GOPImar_rs_Mono_mMop Backup Press the backup button to create a backup of the database Osroes SOBmesca ssu turin OBB runin2 Linux GOPMMeEsca 4sNL Milan OB ars OE ara srv 12a Figure 4 21 Database Backup page Note The database is saved as a TAR file that can be retrieved and stored by the Customer The filename includes the backup date and time 4 22 iCare Console User s Guide 4 9 3 Restoring the Database Note The iCare Console database is restored from the server and not from the interface via a script that is automatically with the application Prerequisites You have access to the TAR file containing the backed up database Procedure N norn The Restore action overwrites the active database with the saved one BIOS logs are not saved in the iCare Console database They are not included in the backup restore feature 1 Check that the mnt_db_clean_restore script is installed Windows iCare ammscripts Windows scripts mon_db_clean_restore bat Linux iCare ammscripts Linux scripts mon_db_clean_restore sh 2 Request the backup file name and path 3 Launch the script Windows Linux mnt_db_clean_restore sh lt backup_file_full_name gt Chapter 4 Building Viewing and Managing Resource Logs 4 23 4 9 4 4 24 Verifying the Database In the iCare database some SEL events may be inconsistent with the Sensor D
6. zial BARS ASSER E ff Figure 2 17 Groups Management page Group deletion 3 Click OK to delete the custom group Chapter 2 Importing Managing and Monitoring Resources 2 27 2 3 4 Switching a Resource to a Custom Group Hardware resources can be freely moved to and from custom groups and or the default group according to your needs Prerequisites At least one custom group is created as explained in Creating a Resource Custom Group on page 2 24 Procedure 1 From the Global Configuration tab select the resource type under Topology The resource management page appears Note The list of hardware resource types is generated dynamically If the Resource tree is empty no resource type is available for selection if the resource tree is not built no item is available 2 Select the hardware resources you want to add to another group a and click Change Group b The Move Selected Resources to New Group box appears c User admin Topolo Rana novascale bullion bullx S60xx Management Import Resources Groups oe i L Resource SID lt Serial Number v Monitored lt Groups hovascale gcos 9010 n EMilan 2 211 XAN S13 00023 MESCA 4SNL Milan2 Linux Server User Password suer f Resource Viewer EMilan 3 208 XAN S13 00021 MESCA 4SNL novascale gcos 9010 amp Milan3 Linux Server User Password super pe h R an EMitan 4 140 XAN S13 04143 MESCA 4SNL BAE O Milan
7. Clipping Settings Clipping Count BED Ll Clipping Period 1 Hourfs AA ot meee Penne oa Cel on me Re ae r n e bea eea e A en Ke o Tee mss rene e K Event Clipping Box Clipping is defined on a Count Period basis aimed at transmitting a pre defined number of event messages only Identical event messages are counted and when the number of event messages indicated in the Clipping Count field is reached within the period of time indicated in the Clipping Period field no other event messages will be selected for transmission Clipping Inactive Deactivates clipping if the event is selected all the event messages are transmitted as autocalls Clipping Active Activates clipping using the values displayed in the Clipping Count and Clipping Period fields Clipping Count Maximum number of autocalls to send in the clipping period Clipping Period Period of time in seconds minutes hours or days d The Thresholding and Clipping processes are sequential Event messages are first processed by the Thresholding mechanism and only the retained messages are processed by the Clipping mechanism Figure 5 10 Event Clipping box description 4 Click Apply Changes to save your custom autocall filter Note If this custom filter is already in use new values are immediately taken into account when you click Apply Changes 5 16 iCare Console User s Guide 5 6 4 Note Prerequisites The custom filter
8. For multi module configuration duplicate partition node according to the number of partitions in the server and duplicate module node according to the number of modules in the partition Save the XML import file Repeat this operation for each type of hardware resource that you want to import into the Resource tree Once you have prepared all the required XML import files you can use them separately or merge them into a single file to import resources as detailed in Using an XML File to Import Multiple Resources on page 2 8 Chapter 2 Importing Managing and Monitoring Resources 2 7 2 1 2 2 2 8 Using an XML File to Import Multiple Resources Hardware resource XML import files are created by downloading the appropriate template s from the iCare Console and adding the information indicated in the file Although different templates are available according to hardware resource type the resulting XML import files can either be used separately or merged into a single XML file when you are ready to import resources Prerequisites The required hardware resource XML import file has been created as explained in Creating a Hardware Resource XML Import File on page 2 6 The hardware resources you want to discover and monitor are not already monitored and maintained by another iCare Console If this is the case delete them from that console as explained in Deleting a Resource from the Tree on page 2 20 before importing them in
9. Maintenance Global Configuration SEL Viewer Message Viewer BIOS Log Viewer EMEicroups EMElbefaultcroup MBBaubiin ome MBorma7 oLpspk 230 LARA2 SRV 43 LARA1 231 MABBLAra3 srv 129 MABBLarAs srv 108 IDIMM Status for the Selected Resources Corrected Errors Figure 4 18 DIMM Status page By default the mce icare tool is configured to trigger and to send an event onthe 10th memory error corrected within a 5 minute period at 5 minute intervals to avoid corrected error bursts Each event indicates that the configured memory error threshold has been exceeded These settings can be changed to suit your needs Please refer to the associated documentation available on the Resource and Documentation CD for details 5 If one or more DIMMs are faulty you can consult the SEL log for details by selecting SEL Viewer to open the System Event Log SEL Viewer page 6 Query the database using the following Advanced Options a Choose an Attribute or Relationship Sensor Type b Choose Operator Equals c Choose an element in the list below Memory Chapter 4 Building Viewing and Managing Resource Logs 4 19 The Filtered SELs page is displayed allowing you to manage and or print to PDF the event list and detailed information For more details refer to Managing System Event Logs SEL on page 4 6 insight Care GOEScroups s R 2 DE stanire
10. going low Inactive 1041h v Upper Critical going high Inactive iscellaneous Rayer beara cn Inactive 1011 h EL particular 24 95 state cannot be nace 1071 h v Unknown Inactive 1041h v Timer expired status only no action no interrupt Inactive 10 1h Hard Reset Inactive 101 h Power Down Inactive 10 1h Power Cycle Inactive 10 1h Software or FAN Change detected with associated inactive 1071 h Entity was successful Apply Changes Editing Autocall Filter Selected column a By default the selected check boxes are the same as for the default autocall filter for the hardware resource type When a check box is selected the corresponding event message is included in the custom filter Event column b Message associated with the event Thresholding column c By default the thresholding and clipping values are the ere same as for the default autocall filter Thresholding and Clipping column d Clipping are advanced filtering criteria that are to be used with care They are detailed below Figure 5 8 Editing Autocall Filter page 5 14 iCare Console User s Guide 3 For each listed event Select the check box a to include or clear the check box a to exclude the corresponding event b Double click the Thresholding value c The Event Thresholding box appears Complete the box as described below and click OK 1 ery KE tl Oe Mozilla Firefox Ke r 6 eee _http 172 31 50 38 icare ac_di
11. 4 7 Managing BIOS Logs Once you have obtained the list of BIOS logs you can select log files for downloading and or deletion BIOS log binary files can be viewed for troubleshooting 4 7 1 Viewing BIOS Logs Prerequisites The hardware resources requiring attention are present in the Resource tree Procedure 1 Launch a BIOS query as explained in Building and Checking BIOS Logs on page 4 14 The Filtered BIOS Logs page lists all the BIOS log for the selected resources within the specified date range where applicable SRVATR na Date Range Last 90 Days OSpanien Platform SN v PlatformName ServerName Time Cala peint SIS lt ZO iaa ana LRS TARAI 129 20110506156622 ew nn DR vzv S115512 LRM Sr 175 LARAI 129 2011 05 06 15 46 22 view r XANS14 55129 LARAI SRV 129 LARAI 129 2011 05 06 15 4424 View P MS 55179 LRM SRV 129 LARAI 129 2011 05 06 15 4422 View P XML 31 4 55129 LARAS SRV 129 LARAI 129 2011 05 06 16 44 28 View e XANS14 55129 LARAI Sme 159 TARAI 129 2011 05 06 19 48 22 view r XANS14 55129 LARAS GRV 129 LARAJ 129 2011 05 06 19 48 28 View P HANS 1499129 La Sr 125 LARA3 129 2011 05 06 15 66 22 view r XANS1 4 99129 LR SRV 123 TARA3 129 2011 05 06 15 66 22 view r HANS 1499129 LR Sr 155 LARA3 129 2011 05 06 19 46 22 view s XAN S14 95129 LARAS SRV 129 TARAI lt 129 2011 05 06 15 84 24 uey r a vis Figure 4 13 Filtered BIOS Logs Viewing 2 Click View corresponding to the resource BIOS logs you want to read Tar
12. D rep Logout Global Configuration Bult insight Care Topology Discovery novascale bullion bullx S60xx Management Im a Resource a D lt Serial Number v Monitored v Groups Vv Change Group novascale gcos 9010 Emian2 aaa xan s13 000233 gt mescaasne M prape Monitori CA Mana Linu Sarya Users Password super i Disable Monitori Rasoir Viewer Elmitan 3 208 XAN S13 00021 MESCA 4SNL D novascale gcos 9010 amp Milan3 Linux Server Users Password Super pe i ea aria om EMitan 4 14140 XAN S13 04143 MESCA 4SNL D Change User Pa Milan4 Linux Server User Password super mad iare Sonriguration ETurin 1 92 XAN S13 00028 MESCA 4S3U D Site le mm vmware Server User Password suer P C EL ETurin 3 206 XAN S13 00048 MESCA 4S3U D Clear Policy Turin3 Linux Server User Password super P Autocalls ETurin2 203 XAN S13 00055 DefaultGroup r General Settings Global Policies Turin2 Linux Server User Password Super mai pinga Turin 133 XAN S13 0BULL MESCA 4S3U Miscellaneous Turin4 Linux Server Users Password super P Software Versions b a Figure 2 12 Changing a resource user account Chapter 2 Importing Managing and Monitoring Resources 2 21 2 2 6 Troubleshooting Resources with Invalid User Accounts When user accounts used to connect to resources are not correctly configured in the iCare Console they are listed in the Resources with Invalid User
13. EEPROM Electrically Erasable Programmable Read Only Memory A type of memory device that stores password and configuration data EFI Extensible Firmware Interface A specification for a firmware OS interface EFI Shell Simple interactive user interface that allows EFI device drivers to be loaded EFI applications to be launched and operating systems to be booted In addition the EFI Shell provides a set of basic commands used to manage files and the system environment variables See Shell Embedded Management Controller Also known as BMC Baseboard Management Controller This controller embedded on the main system board provides out of band access to platform instrumentation sensors and effectors EMM Embedded Management Module Software embedded in the server module to implement management functions and accessible from the Hardware Console graphical interface EPROM Erasable Programmable Read Only Memory A type of memory device that is used to store the system BIOS code This code is not lost when the computer is powered off ESB Ethernet Switch Board ESM Ethernet Switch Module F FC LGA Flip Chip Land Grid Array Flash EPROM Flash Erasable Programmable Read Only Memory A type of memory device that is used to store the system firmware code This code can be replaced by an updated code from a floppy disk but is not lost when the computer is powered off FPGA Field Programmable Gate Array FQDN Fully Qualified
14. MESCA 4SNL C Change User Pass novascale bullion bullx S60 7 x Cool Cabinet amp Milan4 Linux Server User Password super e Gturin 1 92 XAN S13 00028 MESCA 4S3U R ae amp Turint VMware Server User Password super sees Site Gturin 3 206 XAN S13 00048 MESCA 4S3U IR SEL amp Turin3 Linux Server User Password super sees Clear Policy ETurin2 203 XAN S13 00055 DefaultGroup O Autocalls amp Turin2 Linux Server User Password super sees SE ETuring 155 XAN S13 0BULL MESCA 4S3U D Global Policies wa Filters amp Turind Linux Server Useri Password super ee Miscellaneous Software Versions S Figure 2 13 Troubleshooting resources with invalid user account 2 22 iCare Console User s Guide 2 3 Managing Resource Custom Groups When hardware resources are imported into the Resource tree they are automatically monitored and added to the predefined resource group called DefaultGroup which is used by default to represent a set of hardware resources This group cannot be renamed or deleted To allow you to organize and monitor your hardware resources according to your needs you can create your own resource groups or Custom Groups and then edit delete or move resources between groups The following tasks are explained in this section e Creating a Resource Custom Group on page 2 24 e Editing Resource Custom Group Details on page 2 26 e Deleting a Resource Custom Group on page 2
15. Miscellaneous Software Versions Figure 3 3 User Management page Change User Password box 3 Complete the fields in compliance with the following rules Maximum password length 16 characters No character restriction CASE SENSITIVE 4 Click OK The new password is now valid and must be used at the next logon 3 4 iCare Console User s Guide Chapter 4 Building Viewing and Managing Resource Logs This chapter explains how to monitor resources and in particular how to use iCare Console features to analyze hardware events and to perform preventive maintenance It includes the following topics e Building and Checking System Event Logs SEL on page 4 2 e Managing System Event Logs SEL on page 4 6 s Enabling Disabling the Automatic Clear SEL Policy on page 4 9 s Building and Checking Board and Security Message Logs on page 4 10 s Managing Board and Security Message Logs on page 4 12 s Building and Checking BIOS Logs on page 4 14 e Managing BIOS Logs on page 4 16 s Building and Checking MCE Status Logs on page 4 18 e Managing the Database on page 4 21 Chapter 4 Building Viewing and Managing Resource Logs 4 1 4 1 Building and Checking System Event Logs SEL Each hardware resource in the Resource tree is equipped with sensors that monitor operational parameters such as power status presence absence of components voltage values temperature values fan speed The information collected by these s
16. Note Board and Security Message logs are also collected when an Action Request Package is created to troubleshoot hardware resources See Creating an Action Request Package on page 5 20 Note Each resource records IPMl compliant events in its System Event Log SEL and non IPMl compliant information in its Board amp Security Messages log All events whether IPMI compliant or not are recorded in the iCare Console database provided that the corresponding resource filters are enabled from the resource s Hardware Console Prerequisites The hardware resources requiring attention are present in the Resource tree The messaging feature has been enabled for the hardware resources For further information refer to the relevant Hardware Console documentation Procedure 1 From the Monitoring tab click Message Viewer to open the Message Viewer page 2 From the Resource tree select the resource s for which you want to query the database DHe 9 Logout Ce Bult insight Care Global Configuration GEcroups OBipetauncroup BFIcool cabinet OBGmesca ssou Blmescaasne oaBmesca T C No Date Range G Predetines Last Day x CFom jor which you want to launch a message query in the resource tee ions to tor Messages according to a date h a message query and view the filtered me z z Figure 4 7 Message Viewer page 4 10 iCare Console User s Guide 3 If required complete the Date Range field to filter
17. and event status is Received PINK the monitored resource has sent a critical event and event status is In review RED the monitored resource has sent a critical event and event status is Received Table 2 12 Monitored resource status icons Chapter 2 Importing Managing and Monitoring Resources 2 33 2 5 2 34 Viewing Resource Details The Resource details pages give you a synthetic view of significant resource data such as s IP and MAC addresses s Serial number s Server name Group name Platform name and ID Prerequisites The hardware resources for which you want to view data are present in the Resource tree Procedure 1 From the Global Configuration tab select the required resource type under the Resource Viewer menu The resource list appears Bulk insight Care Monitorning l SystemConto Specie Configuration Maintenance J Topology Dis novascale gcos 9010 Server List nd Te z S Groups ServerName a Address MAC Address Module SN ID Plattorm Name Group Name norascale gcos 9010 u Cool Cabinets 0004 54 01 1c 24 XAN LT3 88888 12 LARA DetaunGroup 00 00 50 01 1e 16 XAN LT3 00129 129 LARA 129 DefaunGroup Resource Viewer 00 00 0 01 te AN LT3 00108 108 LARA4 108 DefaullGroup novascale pcos 9010 OPMA OLDSDK 230 BKK KI DODI 500094173 XANLT3 00230 730 LARA 230 DefaunGroup Cool Cabinets iCare Configuration Users sword Lus y Logout x Bulk insight Care S Tn
18. for which you want to delete some logs Complete the data range to filter the logs to delete Click Delete Pa i Intervention Report Viewer vention Report Creation 208 2 OAbetauttcroup OBBeutiion E ASAAN aane Backup SEL Verification OEcooL_ CABINET No Resource s Selected OBiccos_9010 OBJmar_F5_mMono_mop y A CAllMessages OESturine40 Linux lt roars Delete E OBMaP_F5_MULTI MOD EREET s OPBpvr 3u 0482 C Dated Before HE OBouaoriP2 l Oars SH a QBmesca 4s3u Turin OEhurinz Linux C All Messages OBImesca 4snt milan Older Than roa z __ delete E D MESCAT MENETRIER C Dated Before OE neo002 00 Bl o QEP1_BOITIER_LARA OBLara to8 O88 OB Laras srv 129 B10 Ua then SOG Poutson_MaP cAllLogs OEBwaprio HeLios O madrid Poulson Older than 7 Days v eta C Dated Before e Select the resource for which you want to delete logs in the resource tree e Select the required filter e Click the corresponding Delete button to erase the selected logs Figure 4 20 Database Deleting Logs page 0 a The Delete action is definitive the deleted logs can not be restored Chapter 4 Building Viewing and Managing Resource Logs 4 21 4 9 2 Backing Up the Database Prerequisites None Procedure 1 From the Maintenance tab click Database then Backup to open the Database Backup page 2 Click Backup to save the whole iCare Console database
19. outson_MaP Module 0 129 182 6 129 No 2011 10 19 08 40 28 2011 10 19 08 40 40 ME maprip HELIos aR MEE wacria Poutson Module 0 172 31 50 211 No No test launched No traps received Milan3 Linux Module 0 172 31 50 208 No No test launched No traps received Milan4 Linux Module 0 172 31 50 140 No No test launched 2011 10 17 16 27 54 Figure 2 24 Automatic Resource Test page 3 Use the Test Frequency drop down list to select the required test frequency Options 2 36 Every hour Every day Every week iCare Console User s Guide 2 7 2 4 a Use the check boxes to confirm the resources for which you want to set up automatic resource connection tests Click the Apply button Connections to the selected resources will be automatically tested immediately and then at the selected frequency If the connections to the resource s are up the test result s are displayed in GREEN If the connections to the resource s are down the test result s are displayed in RED Note If a test result reveals a broken connection you can retest the connection to the resource manually as described in Setting up Manual Resource Connection Tests on page 2 37 Setting up Manual Resource Connection Tests Connections to resources can be tested manually This may be particularly useful to confirm a broken connection reported by an automatic heartbeat test Prerequisites None Procedure l From the Resource tree select the res
20. wal GXAN S1 4 00108 User Password Autoc aiis Apply Get XML Template iCare Console User s Guide Imports the selected resources into the Resource tree D Get XML Template button E User Password fields F Check boxes Saves the selected resources to an XML file Specify the user name and password before clicking Use this button when you want to import automatically discovered resources that are not on the same subnetwork See Using an XML File to Import Multiple Resources on page 2 8 Name and password of the user account used to connect to the resource this account is set up on the hardware resource Click All to select all the displayed resources or select the individual check boxes corresponding to the specific resources you want to import Figure 2 8 Network Discovery Results page Newly Discovered Resources tab Chapter 2 Importing Managing and Monitoring Resources 2 15 2 2 2 Displaying Monitored Resources When hardware resources that are already monitored are re discovered they are displayed under the Already Monitored Resources tab in the Network Discovery Results page allowing you to view detailed information about these resources Prerequisites You have imported hardware resources using one of the import methods explained in Importing Resources on page 2 2 Procedure 1 When the Network Discovery Results page appears displaying the results of the import procedur
21. 14 Figure 4 15 Figure 4 16 Figure 4 17 Figure 4 18 Figure 4 19 Figure 4 20 Figure 4 21 Figure 4 22 Figure 4 23 Figure 4 24 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 5 6 Figure 5 7 Figure 5 8 Figure 5 9 Figure 5 10 Figure 5 11 Figure 5 12 Figure 5 13 Figure 5 14 Filtered Messages Details icc eee net oa ble near eeen eee eet ee ee 4 13 BIOS Toa Viewer pag a Hdr te tanh Lak a lee tee dda eat tel td ta Re ea a 4 14 Filtered BIOS Logs panes eerie 0 canted oy E RTA EA ARTE REER A E Rare eee 4 15 Filtered BIOS Logs Viewing o cnsuesoee teed ohana heed bot camels Bead Gout 4 16 Filtered BIOS Logs View n n nnan eee Ginekol tein eee Bek oe ee 4 16 Filtered BIOS Logs Downloading avr svateiatce deh eee ae unease arrear 4 17 Filtered BIOS Logs Deleting reir kora e ee hte e eee ace ee iE 4 17 Machine Check Error Status page oes ed lel ee eee ed es ale Ue 4 18 DIMM Status pagen tht toast By ee hace Eai KSA hee a amet ace a hae 4 19 Filtered SELs Memory Events o n ann cesdedovnedes tone Sieh a aeeie te alte 4 20 Database Deleting Logs page tanii ani ea E AA EAE AA 4 21 Database Backup page ssr TER endrren Sec amie E E eee eS 4 22 SEL Verificdtion paget a eau bone TR era EE E E E 4 24 SEL Verification Result pee 44 sucks tt ice lee bh et Loa abe ht ce dle 4 24 SEL Correction Result page Sron civic Sen tice AE A 4 25 Site Parameters page Example ss at ah afte eh ee t
22. 2 NovaScale 9006 A messages V 409 memagar Page 1 t 21 BE 2 Heg Severity State Y Date Time vOwner V Sensor Type v Sensor Name Y Event Description ALLE 2009 10 27 114837 SMC_1 Temperature MTB SV Upper Criteal going nigh Assertion 2009 10 27 104735 SMC_1 Temperature MTB SV Upper Crmeal going high Assertion 2009 10 27 044039 SMC_O Voltage P33 3VCHCO Limit Exceeded Assertion 2005 10 15 151037 BMC Protessor Processor emor wans onto Criticalftomiess severe Assertion 2009 10 15131836 SMC_0 Voltage PT 17VARARAT Limit Exeoded Assertion 2009 10 15 1256 03 SMC_O Priv Limit Exceeced Assertion 2009 10 15 121815 SMC_O Power Unit Pwr Redundancy Non redundant insuMcient Resources Assertion Unit is non redundant and has insumcient resources to maintain normal operation 2009 10 15 121612 SMC 0 Power Supply Power Supply input lost or outotrange Assertion 2009 10 15 121611 SMC 0 Power Unit Pwr Red Non redundant insufficient Resources Assertion Units non redundant and has insuficient resources to maintain normal ol ol ol ol ololo DIG on Power Supply mputloat Or outor Tango Assertion 20091015171809 SUCO Power Unt Nor redundantingumicient Reeources Assertion dundant and has A e iar parea 2009 1015 171810 SMC_O Powor Supply ojo Figure 4 4 Filtered SELs page SEL Event List 3 Select the required event and click the corresponding button to expand and display detailed ev
23. 2 Select the required resource and click the corresponding button to expand and display the Messages list Bull insight Care SEL Viewer Filtered Messag Date Range Not Specified P DetautGroup Group 20 me ges Y Date Time Y 2009 09 03 15 26 15 2009 09 01 09 37 40 2009 00 31 12 07 36 2009 08 31 09 38 43 2009 08 28 16 06 23 2009 08 28 16 05 22 2009 08 28 15 50 46 2009 08 28 15 50 40 2009 08 26 165829 2009 00 26 16 36 12 2009 00 26 15 39 31 2009 00 26 15 32 26 2009 08 26 15 04 17 2008 08 26 14 27 34 2009 08 26 142729 2009 08 26 08 51 57 2009 08 26 07 37 03 2009 08 26 07 36 46 2009 00 26 07 36 43 2009 08 07 18 07 55 Dr ges v ELARA2 SRV 43 Novas ELARA1 231 Cool Cabin E LARAS SRV 129 E LARM SRV 108 No Figure 4 10 OPMA7 OLDSDK 230 N Messages for the Selected Resources cvaScale 9006 0 montages e Page tot Event 7 Authentication Authentication Authentication Authentcation Authenscation Board Message Board Me Board Me Board Me Board Message Authentication Goard Message Authentication Board Message Board Message AuthenSeation Authentication Board Message Board Message Board Message M me ale 9006 et Scale 9006 BIOS Log Viewer MCE Status te Page tore 2 neo Description 7 User super logged in kom IP address xxx xxx xxx xxx User super logged in trom IP address xxx xxx xxx xxx User super logged in fom IP a
24. Contor Taste Configuration T Maintenances T Topology F Discovery Cool Cabinet List Import Resources aes CoolCabinetName vV IP Address a MAC Address v SerialNumber Y GroupName v Ba T xxx xxx xxx xxx 00 0d 5d 01 1e 13 KAN S14 00231 DefaultGroup novascale gcos 9010 Cool Cabinets Resource Viewer novascale gcos 9010 waar n a Figure 2 22 Resource Viewer page Examples 2 You can now manage displayed data as required Use the Sort icons in the table headers to sort data according to type Use the IP Address Links to connect directly to the selected resources hardware consoles iCare Console User s Guide 2 6 Connecting to a Resource Console Resource consoles can be accessed directly from the iCare Console through the System Control tab According to your hardware resource type and your needs you can connect to the hardware resource s Hardware Console Remote System Console and or Telnet Console Notes Hardware Console access is available for all resource types Remote System Console and Telnet Console access is reserved for certain resource types only Refer to the documentation delivered with your hardware resource for details Resource console access is also available from other iCare Console pages as explained in Managing System Event Logs SEL on page 4 6 and Viewing Resource Details on page 2 34 Prerequisite The hardware resource has been set up for remote access as explained in the
25. Distribution Board Sub assembly of the Power Supply Module PDU Power Distribution Unit Power bus used for the connection of peripheral system components Platform Event A platform event is an event that originates directly from platform firmware BIOS or platform hardware independently of the state of the Operating System or System Mangement Hardware PEF Platform Event Filtering A feature in IPMI that enables the BMC to generate a selectable action e g power on off reset send Alert etc when a configurable event occurs on the management system PET The Platform Event Trap format is used for sending a platform event in an SNMP Trap See Platform Event PIROM The Processor Information ROM contains information about the specific processor in which it resides This information includes robust addressing headers to allow for flexible programming and forward compatibility core and L2 cache electrical specifications processor part and S spec numbers and a 64 bit processor number PMU Physically Manageable Unit A hardware logical unit or a group of logical units that can be viewed handled by an Operating System or the BIOS or the Platform Management Software A PMU can be nested and is not necessarily separable from other PMUs A PMU is also known as an ARU POST Power On Self Test Processor Each processor contains one or more dies in a single package Each die contains one or more cores Each core contains one or more
26. Log Viewer page 4 14 iCare Console User s Guide and time range Click Launch The Filtered BIOS Logs page appears If required complete the Date Range field to filter BIOS logs according to a specific date You can now consult and manage BIOS log files as described in Managing BIOS Logs on page 4 16 Bulk _ insight Care SGEGroups BOPBoetaultGroup SB aras srv Z ak Date Range Last 90 Days S0oanien Platform SN Piattorm Name lt SOGuyora ANS 1455129 LARAJ SRV 129 OBarenoire_vav HAN 816 56129 LAR S 179 YAN S14 55129 LARAJ SRY 129 XAN 814 66129 LARAS SRV 129 YANG 1655129 ARABS TS WANS 14 55129 LARAJ SRY 129 i Sn 59129 LR S 179 WANS 1655129 UARADSRMI 9 HANES 1455129 LARAJ SRV 129 i 811 55179 LAR Sv 179 WAN S14 55129 LARAJ SRV 129 ServerName Y LARA3 129 LARAJ 129 LARA3 129 TARA3 lt 129 LARAS 129 LARA3 129 TARA3 lt 129 LARA3 125 LARA3 129 LARAJ 129 LARA3 129 Figure 4 12 Filtered BIOS Logs page Time 2011 05 06 15 44 22 2011 06 06 194422 2011 05 06 15 44 24 2011 08 06 19 44 22 2011 06 06 1544 24 2011 05 06 15 44 22 2011 06 06 19 44 24 2011 06 06 194432 2011 05 06 15 44 22 2019 05 06 15 4422 2011 05 06 15 44 24 RERRFRERFRRERE pean sos m um wis we n le n Note The date field is the BIOS logs collecting date when the BIOS logs are sent to the iCare Console and not the BIOS logs creation date on the server Chapter 4 Building Viewing and Managing Resource Logs 4 15
27. Logs SEL on page 4 2 Global status The Global status icon is located on the root node and allows you to check all monitored resources at a glance GREEN all monitored resources are operating correctly BEIGE at least one monitored resource has sent a warning event and event status is In review ORANGE at least one monitored resource has sent a warning event and event status is Received PINK at least one monitored resource has sent a critical event and event status is In review RED at least one monitored resource has sent a critical event and event status is Received Resource Group status This icon indicates the status of all the monitored resources in the resource group e GREEN all monitored resources in the group are operating correctly BEIGE at least one monitored resource in the group has sent a warning event and event status is In review ORANGE at least one monitored resource in the group has sent a warning event and event status is Received PINK at least one monitored resource in the group has sent a critical event and event status is In review RED at least one monitored resource in the group ha sent a critical event and event status is Received Resource status This icon indicates the status of the monitored resource GREEN the monitored resource is operating correctly BEIGE the monitored resource has sent a warning event and event status is In Review ORANGE the monitored resource has sent a warning event
28. Prerequisites Your maintenance contract includes the autocall feature You know the dispatch mode settings The target directory is already present on the workstation Procedure 1 From the Global Configuration tab click Autocalls gt General Settings to display the Autocall General Settings page Jser admin P Help y Logout er Bult insight Care i x System Control T Specific Configuration Maintenance Global Configuration Topology Discovery Autocall General Settings Import Resources Groups 7 novascale bullion bullx S600 Cool Cabinets Z Send Heartbeat Period 1 Day s Resources with Invalid User Enable Autocalls Resource Viewer novascale bullion bullx S600 SE Cool Cabinets Target Directory D autocalls cal Dispatch Mode iCare Configuration Users Site SEL Clear Policy erver N O FTP Dispatch Mode Autocalls General Settings gt Global Policies rget Directory Filters Miscellaneous Software Versions m O EMAIL Dispatch Mode rver Port default value 25 Apply Test Autocalling a v Figure 5 2 Autocall General Settings page Autocall Enabled iCare Console User s Guide Autocall General Settings Enable Autocalls Select this check box to enable the autocall feature Send HeartBeat and Period Select this check box to verify the autocall liaison field between the Customer site and the Bull Support Center at the interva
29. Received PINK number of critical events with status In review ORANGE number of warning events with status Received BEIGE number of warning events with status In review Event Status Received events have been received but are not yet under investigation The corresponding icons in the Resource tree are red or orange according to event severity In review events have been received and are under investigation The corresponding icons in the Resource tree are pink or beige according to event severity Concluded the event has been investigated The corresponding icons in the Resource tree are green Change Event Status Use this drop down list to change event status states drop down list Comment field Use this field to add a comment for future reference when you change an event status state Resource Event Status Event status for each selected resource bars RED number of critical events with status Received PINK number of critical events with status In review ORANGE number of warning events with status Received BEIGE number of warning events with status In review Figure 4 3 Filtered SELs page 4 6 iCare Console User s Guide 2 Select the required resource and click the corresponding button to expand and display the SEL event list im Rome3 Date Range Not Specified Warming Everts Change Evert Status in renew X Comment Apply SEL Events for the Selected Resources P DetautGr oup Group ELin Dubin
30. conformity with the protection requirements of the following EC Council Directives Electromagnetic Compatibility e 2004 108 EC Low Voltage e 2006 95 EC EC Conformity e 93 68 EEC Telecommunications Terminal Equipment s 1999 5 EC Neither the provider nor the manufacturer can accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Compliance with these directives requires e An EC declaration of conformity from the manufacturer s An EC label on the product e Technical documentation Mechanical Structures s IEC 60297 e EIA 310 E Legal Information ix FCC Declaration of Conformity This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interf
31. documentation delivered with your hardware resource Procedure 1 Click the System Control tab to display the Console Connections page 2 If required from the Resource tree select the resource s for which you want to start a console 3 Click Refresh to update the page The resource list appears User admin Bulk insight Care P Monitoring 3p guratior i Global Configuration efaultGroup dublin bme Console Connections e OPMA7 OLDSDK 230 Select the resources for which you want to establish a console connection in the resource tree 3 LARA2 SRV 43 Select the corresponding link to connect to a console GILARA1 231 LARA3 SRV 1 29 LARA4 SRV 108 Resource 4 Hardware Console Remote Console Telnet Console dublin bme MEENE XXX XXX XXX XXX XXX EE KX OPMA OLDSDK 230 xxx xxx xxx xxx XXX XXX XXX XXX XXX XXX XXX XXX LARA2 SRV 43 XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX LARA1 231 XXX XXX XXX XXX Not Available Not Available LARA3 SRY 129 E SRN XXX XXX XXX XXX XXX XXX XXX LARA4 SRY 108 R XXX AH RRR XXX XXX XXX XXX XXX e Hardware Console allows you to use the Management Controller Hardware Console e Remote Console allows you to remotely view use and control a NovaScale 9006 System with the keyboard video and mouse on your local computer e Telnet Console allows you to connect to the Management Controller via the telnet protocol In the Telnet Console you can either use the C
32. eee Managing Board and Security Message Logs 0 cece cece e eee ences Building and Checking BIOS Logs lt 3 cccinctsnnde tee Pood Ber peeeeicy boeeeet ot Managing BIOS Logs AF Na Viewing BIDS Logset neriie abe be tone pine et eh nik ee 4 7 2 Downloading BIOS Logs vo d 38 ay acne de het ees Beg he AS Deleting BIOS logs cient eke aad Se ee cel Bee nas Building and Checking MCE Status Logs 0 e cece eee eee eee neces Managing the Database r erri Bite ale nce a Ro K A a RL AO Deleting hogs 13 092 cates piter REGO DREGN OER REE ORIN 4 9 2 Backing Up the Database i isi5 eee id ca ee ta ta wed Sa ee wo 4 9 3 Restoring tne Databases senas T AT de EE eal Me see Sea AR R T AOA Verifying tie Database scs53Go4 ccaehas 8 eee Rut REE SEO T iCare Console User s Guide 2 2 2 3 2 6 2 10 2 14 2 14 2 16 2 17 2 20 2 21 2 22 2 23 2 24 2 26 2 27 2 28 2 29 2 30 2 30 2 33 2 34 2 35 2 36 2 36 2 37 3 1 3 2 3 3 3 4 4 1 4 2 4 6 4 9 4 10 4 12 4 14 4 16 4 16 4 16 4 17 4 18 4 21 4 21 4 22 4 23 4 24 Chapter 5 Managing Servicing Information cece cece cece K KKK 5 1 Completing the Site Form o n nnn annann nannan geen 02 ee ones 5 2 Configuring Autocallss a hacen aa a a a a a hace es 5 3 Managing Autocalls erernu te Src en RE rere ee TRT 5 4 Selecting Global Autocall Policies 5 5 Selecting Specific Autocall Policies 024 4 ctr hata obit ds b
33. from the Tree When you no longer want to monitor a hardware resource from the iCare Console or if you want to transfer monitoring and maintenance to another iCare Console you must delete it from the Resource tree N norn Once a hardware resource is deleted it disappears from the Resource tree and database entries are no longer accessible for this resource Prerequisites The hardware resource is present in the Resource tree Procedure l From the Global Configuration tab select the hardware resource type under Topology The resource management page appears Note The list of hardware resource types is generated dynamically If the Resource tree is empty no resource type is available for selection Select the hardware resource s you want to delete a click Delete b and then click OK in the displayed confirmation box c The selected hardware resource s is removed from the Resource tree Den AB ET Dron H I Bulk insight Care G T Global Configuration Topolo Berar Cool Cabinet Management Import Resources Kes nann Resource a ID v Serial Number v Monitored v Groups Change Group novascale bullion bul S600 Glarmoire_v2v 0 XAN RF1 00246 HYDRA Enable Monitorin Cool Cabinets S m rer bulk Blade Chassis SEN OD vee Users Password super Disable Monitorir BCE Blade Chassis GPlatform_200003 0 XAN S13 20003 Daniel1 mn m m b elete Resource Viewer Platform_200003 User Passwor
34. handled by an Operating System or the BIOS or the Platform Management Software An ARU can be nested and is not necessarily separable from other ARUs An ARU is also known as a PMU ASR Automatic Server Restart ASIC Application Specific Integrated Circuit B Base Operating System The Operating System that is booted at initialization BCE Elementary calculation block BCEA ASIC elementary calculation block BCEF FPGA elementary calculation block BCS Bull Coherent Switch This is the Bull eXternal Node Controller providing SMP upgradeability up to 16 processors The BCS ensures global memory and cache coherence with optimized traffic and latencies in both IPF preferred and XPF preferred variants BHC See Blade Hardware Console BIOS Basic Input Output System A program stored in flash EPROM or ROM that controls the system startup process BIST Built In Self Test See POST Blade Hardware Console Graphical user interface used to access the management software embedded in the blade module Glossary g 1 BMC Baseboard Management Controller See Embedded Management Controller BOOTP Network protocol used by a network client to obtain an IP address from a configuration server BT Block Transfer One of the three standardized IPMI System interfaces used by system software for transferring IPMI messages to the BMC A per block handshake is used to transfer data higher performance C Chassis Hardware C
35. integrated circuits ICs The 12C bus supports 7 bit and 10 bit address space devices and devices that operate under different voltages IB InfiniBand iBMC Integrated Baseboard Management Controller See Embedded Management Controller iCare The iCare Console insight Care is a web based administration application which provides tools for hardware unit maintenance ICH Input Output Hub Provides a connection point between various I O components and Intel processors ICMB Intelligent Chassis Management Bus Name for the architecture specifications and protocols used to interconnect intelligent chassis via an RS 485 based serial bus for the purpose of platform management ILB ILBC I O Legacy Board I O Legacy Board Controller g 4 iCare Console User s Guide ILM Independent Loading Mechanism The Independent Loading Mechanism ILM comprising a load plate load lever and four corner screws provides the needed force to seat a CPU neatly onto the socket contacts INCA INtegrated Cluster Architecture IOH Input Output Hub An Intel QPI agent that handles I O requests for processors IPMB Intelligent Platform Management Bus Abbreviation for the architecture and protocol used to interconnect intelligent controllers via an 12C based serial bus for the purpose of platform management IPMI Intelligent Platform Management Interface A specification owned by Intel which describes mechanisms and devices to completely off
36. threads logical processors Each processor is housed in a processor socket PSMI Power Supply Management Interface PSU Power Supply Unit Sub assembly of the Power Supply Module PSWB PCI SWitch Board Glossary g 7 PSWM PCI SWitch Module PWM Pulse Width Modulation g 8 iCare Console User s Guide Q QDR Quad Data Rate Communication signalling technique where data is transmitted at four points in the clock cycle QPI Quick Path Interconnect High speed point to point Intel interface used to interconnect processors and O Hubs and optionally node controllers BCS QSB Quad Switch Board QSFP Quad Small Form factor Pluggable Low power interconnect technology QSMB Quad Switch Module InfiniBand Switch R RADIUS Remote Authentication Dial In User Service RAS Reliability Availability Serviceability RMII Reduced Media Independent Interface A standard that reduceds the number of signals pins required to connect an Ethernet chip to physical layer transceiver See MII RTC Real Time Clock S SAS Serial Attached SCSI A data transfert technology used to move data to and from computer storage devices such as hard drives and tape drives SATA Serial ATA A computer bus technology for connecting hard disks and other devices SEL System Event Log A record of system management events The information stored includes the name of the event the date and time the event occurred and event da
37. type is reserved for future use 4 Click Apply 5 2 iCare Console User s Guide 5 2 Configuring Autocalls An autocall is a message sent by the iCare Console to Bull Support services when a problem occurs on a monitored hardware resource This section describes how to enable and configure autocalls Note The Autocall feature is reserved for customers who have subscribed to Bull s Remote Maintenance service offer For more information please contact your Bull representative When you set up autocalls for the first time you need to e Enable the feature then select and configure the autocall dispatch mode as explained in Managing Autocalls on page 5 4 Select a default autocall policy for each hardware resource type as explained in Selecting Global Autocall Policies on page 5 7 Optionally you can also s Select a specific autocall policy for specific hardware resources as explained in Selecting Specific Autocall Policies on page 5 9 e Create specific autocall filters to track specific events as explained in Configuring Autocall Filters on page 5 11 N Joron It is strongly recommended to complete the site form before configuring autocalls For details see Completing the Site Form on page 5 2 Chapter 5 Managing Servicing Information 5 3 5 3 5 4 Managing Autocalls The autocall feature is disabled by default and must be enabled and the dispatch mode configured to start autocall transmission
38. xij bullx NCB Blade Autacalls for Critical Events x x ja Apply If required you can define a specific policy for one or several resources by selecting Specific Configuration gt Autocalls If required you can create a Custom Filter by selecting Global Configuration Autocalls gt Filters Global Autocall Policy page Chapter 5 Managing Servicing Information 5 7 2 Select the global autocall policy to use for each resource type as explained in the following table Global Autocall Policy Based on Event Severity None No autocall will be sent Autocalls for Critical Events Value selected by default An autocall is sent when a CRITICAL event occurs Autocalls for Critical or Warning Events An autocall is sent when a CRITICAL or WARNING event occurs Global Autocall Policy Based on Event Type Filters Autocalls for Default Filter Events An autocall is sent when an event message matches the default filter criteria You can view the default filter criteria as detailed in Displaying Default or Custom Filter Details on page 5 11 Autocall for Custom Filter Events An autocall is sent when an event message matches the custom filter criteria Note that the custom filter must be created before selecting this option For details see Configuring Autocall Filters on page 5 11 Table 5 2 Global autocall policy options 3 Click Apply The selected global autocall policy will be applied to each resource ty
39. 05 06 15 44 24 XAN SI 2011 05 06 15 4422 Arke aian Ie a 8 2011 05 06 15 4422 WANS 14 55129 LARAS SRV 123 LARA3 129 2011 05 06 15 44 22 XAN 514 55129 LARAS SRV 129 LARA3 129 2011 05 06 15 44 24 2 Are you sare you mark to delete these selected 6006 kegs ERR EEEE EER os Figure 4 16 Filtered BIOS Logs Deleting 2 Select the check box es corresponding to the BIOS log files you want to delete Files can be sorted by Platform SN Server Name or File Name 3 Click Delete The selected files are deleted from the iCare Console database Note BIOS logs are deleted from the iCare Console database when the resource is deleted See Deleting a Resource Custom Group on page 2 27 Chapter 4 Building Viewing and Managing Resource Logs 4 17 4 8 Building and Checking MCE Status Logs bullx servers and novascale bullion servers running Linux Fedora Core 12 or later can be configured to send Memory Machine Check Error MCE logs to the iCare Console database You can query the database to view the correctable memory error status directly The result is displayed in the form of a table indicating the number of correctable error events recorded for each DIMM You can consult the SEL log for details as explained below to help you to correct the errors identified Note This feature requires the installation of the mce icare tool on the monitored server Please refer to the associated documentation available on the Resour
40. 1 Initial configuration 1 9 Installing iCare Console software 1 2 Interface areas 1 7 Intervention report creating 5 18 viewing list 5 19 Invalid user account troubleshooting 2 22 L Laser safety xii Legal information ix building 4 14 deleting 4 16 managing 4 16 board security managing 4 12 deleting 4 21 managing board 4 12 resources building 4 1 managing 4 1 viewing 4 1 x2 iCare Console User s Guide M Managing database 4 21 logs board 4 12 resources 4 1 resources 2 1 Manual test 2 37 Manual import multiple resources overview 2 6 MCE status log builiding 4 18 MCE status logs viewing 4 18 Menu bar 1 9 Messages query report building 4 10 Monitoring resources 2 30 N Network Discovery Results See Discovery results Newly aia Rooie tab 2 14 Notices electrical safety xi laser safety xii safety xi O Overview 1 6 Q Query reports messages building 4 10 Query reports SEL building 4 2 R Resource connecting to consoles 2 35 deleting 2 20 Discovery Results page 2 14 status understanding 2 33 testing 2 36 viewing details 2 34 Resource group creating 2 24 deleting 2 27 editing 2 26 Resource group user account change 2 29 Resource monitoring enabling disabling 2 30 Resource tree 1 8 automatic discovery 2 3 creating XML file 2 6 importation methods 2 2 manual import 2 10 XML file import 2 8 Resource user account
41. 1 3 login page descriphon a a ert aT aid 0 ra rie rite HEE nis wie tee Eaa 1 4 Interface Structure i dccbe pace geeadadee ved ranore rererere arrora ieetaie ones 1 7 RESOUICE NES nig acnnus Hea ne eae e ee anne KIERRE dae Ray aae ieee Basen 1 8 Meng Bar location 42 y 2t acenneatese coneredioy tase SAAN EN EEEN E RE ARAE 1 9 REST LT 2 4 Network Discovery Results page Multiple Resources 0 0000 cee ee eens 2 4 Import Resources page XML File Import tab 0 cece eect eee 2 6 Import Resources page XML File Import tab 2 cece cece eee eens 2 8 Results from Imported File page XML File Import tab results annnaaaaaannnaan 2 9 Import Resources page Manual Import ab e cece eee 2 10 Network Discovery Results page Single Resource eee eee cece eee eens 2 12 Network Discovery Results page Newly Discovered Resources tab 2 15 Network Discovery Results page Already Monitored Resources tab 2 16 Network Discovery Results page Error on Discovered Resources tab 2 17 Deleting a Resource a X Ea ER R ORE a a a aa a aae ets 2 20 Changing a resource user ACCOUN n nde hecae oder wn nena kere eee 2 21 Troubleshooting resources with invalid user account 00 cece eee ees 2 22 Groups Management page cece eee eect ete e eee e teen eens 2 24 Create a New Group box 26 30 cs exh lugadeGrieeidensietideusnens erreren 2 25 Edit Selecte
42. 27 e Switching a Resource to a Custom Group on page 2 28 Note For a graphical description of Resource tree features refer to Figure 1 4 Resource tree on page 1 8 Chapter 2 Importing Managing and Monitoring Resources 2 23 2 3 1 2 24 Creating a Resource Custom Group The iCare Console is delivered with one predefined group DefaultGroup which cannot be modified or deleted To allow you to organize your hardware resources to suit your needs you can create your own resource groups or Custom Groups Prerequisites None Procedure 1 From the Global Configuration tab click Topology gt Groups The Groups Management page appears User admin Specific Configuration P Her y Logo Global Configuration Bult insight Care Topology Discovery Import Resources novascale bullion bullx S600 Cool Cabinets BCE Blade Resources with Invalid User Resource Viewer novascale bullion bullx S60 Cool Cabinets BCE Blade iCare Configuration Users Site SEL Clear Policy Autocalls General Settings Global Policies Filters Miscellaneous Software Versions Groups Management Groups a Resources lt Group Description Group1 103 Resources test DefaultGroup 2 Resources Edit l Figure 2 14 Groups Management page iCare Console User s Guide Change User Pass Click Create The Create a New Group box appears ins
43. 4 Linux Server usert Password Buper P ICare Configuration iwn 92 XAN S13 00028 fon MESCA 4S3U D Users _ Site amp Turint VMware Server User Password super pas SEL ETurin 3 206 XAN S13 00048 MESCA 4S3U D ClearPolley Turin3 Linux Server User Password suer P aoa C aime 203 XAN S13 00055 DefaultGroup r Global Policies amp Turin2 Linux Server Useri Password super end cil ETuring 1433 XAN S13 0BULL MESCA 4S3U D Miscellaneous amp Turin4 Linux Server Useri Password super ee Software Versions 5 S Move Selected Resources to New Group Please selecta group gt Apply Cancel C Figure 2 18 Moving Resources example 3 From the drop down list select the group to which you want to add the selected resource s and click Apply A Click a blue tab to display the updated Resource tree 2 28 iCare Console User s Guide 2 3 5 Changing the User Account for a Group of Resources When a monitored resource user account is changed it must also be updated on the iCare Console If the same user account is used for several resources within the same group instead of changing the user account resource by resource you can declare the updated user account just once for the entire group Prerequisites You have the updated user account information The user account is the same for all the resources to be updated The resources that will be updated belong to the same group Procedure
44. Domain Name FRU Field Replaceable Unit A component board module fan power supply etc that is replaced or added by Customer Service Engineers as a single entity G GPU Graphical Processing Unit GUI Graphical User Interface Glossary g 3 H HA High Availability Refers to a system or component that is continuously operational for a desirably long length of time Hardware The physical parts of a system including the keyboard monitor disk drives cables and circuit cards Hardware Partition A set of hardware components that can boot and run a Base OS image Hard Partitioning Ability to split a platform into a number of independent smaller hardware partitions or to merge multiple independent hardware partitions to form a single larger hardware partition HPC High Performance Computing HPC Cluster High Performance Computing Cluster A group of computers linked together to form a single computer Host Operating System The Operating System that is booted at initialization and that is a Virtual Machine Monitor VMM and a number of guest OS Hot Plugging The operation of adding a component without interrupting system activity Hot Swapping The operation of removing and replacing a faulty component without interrupting system activity HT HyperThreading See Multi Threading 12C Intra Integrated Circuit The 12C Inter IC bus is a bi directional two wire serial bus that provides a communication link between
45. Information 5 13 5 6 3 Editing a Custom Filter Custom filter criteria can be modified at any time In particular when you create a new custom filter you will use the editing option to tune criteria to your needs Prerequisites The custom filter has been created as explained in Creating a Custom Filter on page 5 13 Procedure Note Criteria differ according to hardware resource type 1 From the Global Configuration tab click Autocalls gt Filters The Autocall Filters page appears 2 From the list of autocall filters select the required filter and click Edit The Editing Autocall Filter page appears Bulk insight care Topology Discovery Editing Autocall Filter Back to Autocall Filters Import Resources Groups Name Test novascale gcos 9010 Type CUSTOM a Resource novascale g os 9010 Resource Viewer novascale gcos 9010 Filtering is applied according to the order of criteria in the filter table iCare Configuration Threshalding Users Inactive the event is Site alb period the everit is filtered according to defip d thresholding settings C Clipping SEL Inactive ther vent is not filtered Clear Policy alb peri the event is filtered accordi 0 defined clipping settings To open Thresholding or Clipping di s double click the current settin Autocalls Selected Event Thres holding Clipping Balaka a Lower Critical
46. L gt Clear Policy The Clear SEL Policy page appears Der L Logout Bult insight Care Moni T system Contro Specific Configurati Maintenance Global Configuration Topology Discovery Clear SEL Policy Import Resources ee Automatically Clear all monitored resource SELs when full Groups novascale bullion bullx S60 Cool Cabinets Resources with Invalid User Resource Viewer novascale bullion bullx Spe Cool Cabinets iCare Configuration Site SEL Clear Policy LZ Autocalls General Settings Global Policies Filters Miscellaneous Software Versions Figure 4 6 Clear SEL Policy page 2 Proceed as follows a To enable the automatic clear SEL option select the Automatically Clear all monitored resource SELs when full check box and click Apply b To disable the option clear the check box and click Apply Chapter 4 Building Viewing and Managing Resource Logs 4 9 4 4 Building and Checking Board and Security Message Logs Each hardware resource in the Resource tree records events These events could be power on actions and errors user authentication remote console connections security violations log deletions or firmware upgrades This information is non IPMl compliant and is recorded in the resource s Board amp Security Messages Log It is also sent to the iCare Console database You can query the database to view events to help you analyze hardware failure or perform preventive maintenance
47. Memory SR Scratch Register Internal registers of both the Tukwila processor and the I O Hub used as scratch area SSH Secured Shell SSL Secure Socket Layer T TELNET TELecommunication NETwork Protocol used on the Internet or Local Area Networks to provide a bidirectional interactive communications facility Thread A thread or logical processor is the execution context within a single core and the software visibility of multithreading A single multithreaded processor contains two or more threads or logical processors Thresholding An Event filter criterion Thresholding is defined on a Count Time basis aimed at routing significant messages only Identical messages are counted and when the number of messages indicated in the Count field is reached within the period of time indicated in the Time field this message is selected for routing g 10 iCare Console User s Guide TKW TUKWILA Intel Itanium Processor 4 cores per socket U UCM Ultra Capacitor Module UVLO Under Voltage Latch Output V VLAN Virtual Local Area Network A network protocol that allows systems connected to different LAN segments to behave as if they are connected to the same LAN segments VMM Virtual Machine Monitor W WOL Wake On Lan A feature that provides the ability to remotely power on a system through a network connection X XCSI Extended Common System Interface High speed point to point Bull interface used to inter
48. Miscellaneous Software Versions Figure 2 1 Discovery page 2 Click Start Discovery The Network Discovery Results page appears Bult insight Care Topolo iSCOVE Import Resources Groups Already Monitored Resources Error on Discovered Resources novascale gcos 9010 novascale bullion bull S60 Resource Resource Type Serial Number AUT Cool Cabinets K Resources with Invalid User ZJQUADRI 15X 153 novascale bulloni yan4 43 00020 D bullx S60 Resource Viewer partBcs3 Users Password novascale gcos 9010 j novascale bullion bullit SBU lMilan 1 219 TET en XAN 813 00008 E Cool Cabinets Milan1 Linux User Password s z novascale bullion 7 icare Configuration BCSTEST2 157 ETETA XAN S13 0491 4 Is S gis PVT 3U 0482 User f Password SEL EIDVT 3U 31 64 povascale bullion yan 613 00060 PIS Clear Policy MAN S1 3 00060 User Password n e EIDUBLIN 4 102 novascale bulion au 3 n90p1 PS Global Policies E Dublin4 User Password Filters v ere novascale bullion L843 Mixc lianeoue PARIS2 dvt nl 12 35 bullx Spa XAN S13 PARI2 D Software Versions Paris2 08 User Password Apply Get XML Template L L Figure 2 2 Network Discovery Results page Multiple Resources 2 4 iCare Console User s Guide 3 From the Newly Discovered Resources tab select the resources you want to monitor complete the User Password field
49. Password page for easy troubleshooting Note The item Resources with Invalid User located in the Tree pane and which allows you to display the Resources with Invalid User Password page is generated dynamically If the iCare Console does not detect any resources with invalid user account the item Resources with Invalid User is not displayed Prerequisites Resources with invalid user accounts are detected User accounts set up for iCare Console are created in the resources Procedure 1 From the Global Configuration tab click Topology gt Resources with Invalid User The Resources with Invalid User Password page appears 2 Select the hardware resource for which you want to modify the user account data complete the User Password fields and click Change User Pass The selected resource is updated with the new user account values User admin Monitoring System Control Topology l Discovery novascale bullion bullx S60xx Management Import Resources rae Resource a iD v Serial Number lt Monitored lt Groups z Change Group roups Pe r novascale gcos 9010 imilan 2 211 XAN S13 00023 MESCA 4SNL a Enable Monitoring oiia oag T amp Milan2 Linux Server User Password super e EERE Resources with Invalid User E Milan 3 208 XAN S13 00021 MESCA 4SNL C pais Resource Viewer amp Milan3 Linux Server Useri Password super e novascale gcos 9010 E Milan 4 140 XAN S13 04143
50. SRV 129 LARA3 129 2011 05 06 15 44 22 View r HANS 1455129 LARA3 SRV 129 LARA3 129 2011 05 06 15 44 22 Yew r HANS 1455129 LARAS SRV 129 LARA3 129 2011 05 06 15 44 22 View r XAN S14 55129 LARA3 SRV 129 LARA3 129 2011 05 06 15 44 28 View r a vix m Figure 4 15 Filtered BIOS Logs Downloading 2 Select the check box es corresponding to the BIOS log files you want to download Files can be sorted by Platform SN Server Name or File Name 3 Click Download A message appears indicating that a ZIP file is being created 4 Follow the instructions on the screen to save the ZIP file to the media of your choice 4 7 3 Deleting BIOS Logs Prerequisites The hardware resources requiring attention are present in the Resource tree Procedure 1 Launch a BIOS query as explained in Building and Checking BIOS Logs on page 4 14 The Filtered BIOS Logs page lists all the BIOS log files for the selected resources within the specified date range where applicable Bulk insight Care SGEEcroups SGPvetauttcroup 3 SRV 129 n y OBL peza Date Range Last 90 Days SOB panier Platform SN PlatformName v ServerName v Time z peii SOBuyvora HANS 1455128 LARAISRV 129 LARA3 129 2011 05 06 15 4422 mag DR vav HANS 1455129 LARAS SRV 129 LARA3 129 2011 05 06 15 4422 HANS 1455128 LARAS SRV123 LARA3 129 2011 05 06 15 4424 XAN S14 55129 LARASSRV 129 LARA3 129 2011 05 06 15 4422 MT 2011 05 06 15 4424 LU MST 2011 0506 1544 22 2011
51. Viewing and Managing Resource Logs 4 3 System Event Log SEL Viewer lt System Event Log SEL Viewer Template and Query Options and Query Options Select the Siem Bent Teg SE Viewer Teme oe ren aes Query Templates check box From the Template Name drop down Templates Load list select the required template and click Load Template parameters are displayed Optional Proceed to Step 4 Select the Display Query Templates check box Templates Delete From the Template Name drop down list select the required template and click Delete The template is deleted Select event severity filter s as required e Critical Events red Non Recoverable Critical Query Options Event Severity Warning Events orange Information Events green Return to OK Information Mandatory Monitor Unspecified Select event state as required e Received Events awaiting investigation Query Options Event State In review Events under investigation Concluded Events that are closed Select the Date Criterion appropriate fields to filter or not filter events according to a specific date or a time range Date Criterion Select the Advanced Options check box and complete the appropriate fields to Advanced Options filter events according to advanced criteria such as Event Source Type or Type Optional Sensor Type s Select the Save Template check box s Enter a name in the Template Name field limited to 16 characters The following
52. ackage 5 20 intervention report 5 18 resource group 2 24 resource XML file 2 6 user account 3 2 Custom filter autocall creating 5 13 deleting 5 17 editing 5 14 viewing 5 11 Custom group resources 2 28 D Database backingup 4 22 managing 4 21 restoring 4 23 verifying 4 24 Default filter autocall viewing 5 11 DefaultGroup definition 2 23 Deleting autocall filter 5 17 BIOS logs 4 16 4 17 logs 4 21 resource 2 20 resource group 2 27 user account 3 3 Disabling autocalls 5 4 5 6 clear SEL policy 4 9 resource monitoring 2 30 Discovery results Already Monitored Resources tab 2 16 Error on Discovered Resources tab 2 17 Newly Discovered Resources tab 2 14 troubleshooting 2 18 Discovery Results page description 2 14 Dispatch mode setting up 5 4 Displaying console version 1 3 Downloading BIOS logs 4 16 Index x 1 Editing autocall filter 5 14 resource group 2 26 Electrical safety xi Enabling autocalls 5 4 clear SEL policy 4 9 resource monitoring 2 30 Error messages resource discovery 2 18 Error on Discovered Resources tab 2 17 Events changing status 4 6 F Filter See Autocall filter G Glossary g 1 GroupSee also Resource group custom 2 28 Groups resource 2 23 iCare ConsoleSee also Console installing software 1 2 Importation methods manual multiple resources overview 2 6 resource tree 2 2 Importing resource XML file 2 8 resources 2
53. aging Servicing Information on page 5 1 Comprehensive autocall transmission policy and filter options e Autocall transmission to GTS application in XML format e Intervention report generation and display e Action Request Package generation Managing iCare Users on page 3 1 Table 1 1 Console features and related sections 1 6 iCare Console User s Guide Interface Structure The user interface is divided into three areas in the browser window a Tree pane a Work pane and Tabs A B C User admin P Heip L Logout Bult insight Care _ System Control Specific Configuration Maintenance Global Configuration Interface Structure A Tree pane The Tree pane is tab dependent e When a blue tab is selected the Tree pane displays the Resource tree e When the orange tab is selected the Tree pane displays the Navigation tree B Work pane The Work pane is tab dependent e When a blue tab is selected the Work pane displays commands and information associated with the item selected in the menu bar If the orange tab is selected the Work pane displays commands and information associated with the item selected in the Navigation tree Five tabs are available and are organized by color e The Monitoring System Control Specific Configuration and Maintenance tabs are blue They provide access to features associated with the resource s selected in the Resource tree e The Global Configuration tab is oran
54. ah oh eh he ht oak Dk te ko 5 2 Autocall General Settings page Autocall Enabled 5 4 Global Autocall Policy page amet anien a mienines AeA a aK EAR RAAX Cos 5 7 Specific Autocall Policy page 24 2 4 oe Sink haw RS peek bbe eee een Be 5 10 A tocalh Filters pagen A d sc 5 aa ha ata here a eee aes hice de Sy E eaa 5 11 Viewing Aulocall Filter page yr eae cen Scat oe ca Ne oN ede Rene eae 5 12 Autocall Filters Create a New Filter 2 0 0 0 ccc ccc cece eet eee eee eens 5 13 Editing Autocall Filter pag mpra a spend aig ATR a Oe wafer Ae SRS GR A 5 14 Event Thresholding box description 2 e cee eect eee teen ences 5 15 Event Clipping box description shoes hake ne ee eee Oak 5 16 Autocall Filters page Delete a Hier 5 17 Intervention Report Creation page 2 cece eee rreren errre 5 18 Intervention Report Viewer page 6 eee cece tee e eee e teen eee rnn 5 19 Action Request Package Creation pages se 49 34 384 seas ae eves 3d Ses 5 20 Contents vii List of Tables Table 1 1 Table 2 1 Table 2 2 Table 2 3 Table 2 4 Table 2 5 Table 2 6 Table 2 7 Table 2 8 Table 2 9 Table 2 10 Table 2 11 Table 2 12 Table 4 1 Table 5 1 Table 5 2 Console features and related sections 00 000 cece cece cence e eee eee enes 1 6 Manuel importda 33 wig Hoo aoe eee E E E ee er eS 2 12 Duplicate IP address error 2 18 Duplicate MAC address error 2 18 Duplicate module serial number emr
55. alid User Resource Viewer novascale bullion bullx S60 Cool Cabinets BCE Blade iCare Configuration Users Site SEL Clear Policy Autocalls General Settings Global Policies Filters Miscellaneous Software Versions Figure 2 3 PMC Fie impon Manual Import Resource features can be saved to an XML file and imported If you have already created the XML file click Browse to select the file and then click Import If you have not created the XML file select the required template from the list below and right click to save the template to your local disk XML File _ Parcourir _ Download the XML template for a novascale gcos 9010 server IDownload the XML template for a novascale bullion server S Download the XML template for a Cool Cabinet Download the XML template for a bullx server S60xx Series amp SDownload the XML template for a bullx blade Chassis B5xy Series Je Ue Import Resources page XML File Import tab iCare Console User s Guide Right click the link corresponding to the XML template file you want to download and select Save link as Firefox or Save target as Internet Explorer 4 Open the saved XML template file with Notepad 5 Edit the file by reading the XML comments example lt DO NOT CHANGE this value gt The information required to complete the file can be found by connecting to the corresponding resource Hardware Console
56. any PC running e Linux Fedora Core 12 or later e Windows XP Vista or later e Windows Server 2003 2008 or later e ad Hardware resources can only be monitored and maintained by ONE iCare Console at a given time If you want to transfer the monitoring and maintenance of hardware resources to another iCare Console running on another PC you MUST delete the hardware resources concerned from the current Resource tree before importing them into another Resource tree to ensure correct operation See Deleting a Resource from the Tree on page 2 20 and Importing Resources on page 2 2 for details Prerequisites Firewall Opens the following network ports TCP Port 80 or 8080 HTTP TCP Ports 20 and 21 FTP Autocalls UDP Ports 161 and 162 SNMP UDP Port 623 IPMITOOL Firefox browser Accepts cookies Allows access to online help Tools gt Options gt Applications gt Adobe Acrobat Document application pdf gt Use Adobe Acrobat in Firefox Internet Explorer browser Allows downloads Tools gt Internet Options gt Security gt Custom Level gt Downloads Check that the Automatic prompting for file downloads and File download parameters are Enabled JRE Installed Adobe Reader Installed for online help Disk space At least 140MB is available Procedure 1 From the Resource and Documentation CD open the iCare folder 2 Follow the instructions set out in the installation manual according to the Operating System Wind
57. apter 5 Managing Servicing Information 5 1 5 1 Completing the Site Form The site form should be completed to ensure that site relevant information is included in the Autocalls and the Action Request Packages sent to Bull Support services Prerequisites None Procedure 1 From the Global Configuration tab click iCare Configuration gt Site to display the Site Details page User admin Drop L Logout Global Configuration Topology i i Discovery Site Details Import Resources Groups novascale gcos 9010 novascale bullion bullx S60 a Cool Cabinet Site name Les Clayes sous Bois Resource Viewer Customer name Bull SAS novascale gcos 9010 novascale bullion bull S60 Site number for SS Cool Cabinet iCare Configuration Site engineer name John Smith Users ii 7 Site engineer phone number 2371234 SEL Site engineer email account John Smith bull net Clear Policy g k ohn rnith bull ne Autocalls Town PARIS General Settings Global Policies Country code FR Filters st Miscellaneous Site type bullion bullx other gcos Software Versions C novascale gcos 7010 To Specific id Display name ia Display name 3 bullx Blade Chassis Inovascale bullion bullx Apply zt sss AE eee UES EP EC EE EI aff Figure 5 1 Site Parameters page Example 2 Complete the form Select the site type extreme computing bullion bullx other gcos or gcos novascale gcos 7010 The specific
58. are used in this guide Bold Italics monospace lt gt Related Publications Identifies the following s Interface objects such as menu names labels buttons and icons e File directory and path names e Keywords to which particular attention must be paid Identifies references such as manuals or URLs Identifies portions of program codes command lines or messages displayed in command windows Identifies parameters to be supplied by the user Identifies the FRONT of a component Identifies the REAR of a component Please refer to the documentation delivered with the systems monitored and maintained via the iCare Console Preface xiii Chapter 1 Getting Started This chapter explains how to install iCare Console software start and stop the iCare Console from a web browser and view software version information It also describes console features and outlines initial configuration tasks It includes the following topics e Installing iCare Console Software on page 1 2 Displaying Software Version Information on page 1 3 Starting the iCare Console on page 1 4 iCare Console Overview on page 1 6 Initial Configuration on page 1 9 Stopping the iCare Console on page 1 9 Chapter 1 Getting Started 1 1 1 1 Installing iCare Console Software The iCare Console is used to monitor and maintain Bull systems The software is supplied on the Resource and Documentation CD and can be installed on
59. at 2 18 Duplicate partition name error 22 24 44 ced sGeeepideee nes Pier elds eee 2 18 Duplicate platform ID error 2 19 Duplicate platform name error 5242549664655 20644464 Ro dt dhe errre rererere 2 19 Duplicate platform serial number error 2 0 00 c cece eee tenet en ees 2 19 Module count does not match the number of modules error 0000020 0s 2 19 Module serial number unknown error 20 22 es deen eer ceen dads deen ieawnetenies vies 2 19 Platform serial number unknown error e cece cece tenet een ees 2 19 Monitored resource status Icons eh dawn iwerdacw ech dens iechsacsamesenes 2 33 SEL template and query optionsSave Template 0 e cece eee eee eee 4 4 Autocall dispatch mode settings 2 2 20 c cece cece cece tence errean renra 5 5 Global autecall policy options cs 54 apne Pin ade nkG char bed denay es eraasremndos 5 8 viii iCare Console User s Guide Legal Information Regulatory Declarations and Disclaimers Declaration of the Manufacturer or Importer We hereby certify that this product is in compliance with e European Union EMC Directive 2004 108 EC using standards EN55022 Class A and EN55024 and Low Voltage Directive 2006 95 EC using standard EN60950 e International Directive IEC 60297 and US ANSI Directive EIA 3 10 E Safety Compliance Statement UL 60950 USA s IEC 60950 International s CSA 60950 Canada European Community EC Council Directives This product is in
60. ata Record SDR and may appear erroneous or broken The SEL Verification page allows you to detect inconsistencies and to correct the database Corrections are launched sequentially Prerequisites None Procedure 1 From the Maintenance tab click Database then SEL Verification to open the SEL Verification page Interreraon Report Viewer intervention Repon Creaton Ac3on Request Package OEicroups BOPEbetauttGroup OB union Ohoin anan e soo El 8 OPicoot_casiner To quarsetie the integrity of the GEL events table in the ICare database SEL event intsemabon must be fully consistent with Pe Sensor Date 0B8ecos s010 Record SDR Select the resource for which you wart fo check SEL event information consistency in Pe resource bee SOFimar rs mono mop Cick the Refresh betton to perform a consistency check and comest any emors S SEL Verificaton for the Selected Resources No resources selected a SOBimesca ssu turin rin Cruse SOBMEsca4sNL Milan OO JMESCAT MENETRIER UB e0002 00 7OBp1 somer LARA DB 54 100 URB ura a BOPP auis en MAP OBBworo Heuos UE Figure 4 22 SEL Verification page 2 Select the resources for which you want to check SEL event information consistency in the resource tree 3 Click the button to perform a consistency check for the selected resource SGEicroups SGEibetauttcroup unon URB UB LAR 230 231 SO 8coot_casinet To guarantee the integrity of the SEL events tati
61. ation user maintenance or servicing conditions Data Integrity and Verification A WARNING Products are designed to reduce the risk of undetected data corruption or loss However if unplanned outages or system failures occur users are strongly advised to check the accuracy of the operations performed and the data saved or transmitted by the system at the time of outage or failure Waste Management This product has been built to comply with the Restriction of Certain Hazardous Substances RoHS Directive 2002 95 EC This product has been built to comply with the Waste Electrical and Electronic WEEE Directive 2002 96 EC xii iCare Console User s Guide Preface This guide explains how to use the iCare Console to monitor and maintain Bull Systems The iCare Console runs on the following operating systems e Windows XP Vista or later e Windows Server 2003 2008 or later e Linux Fedora Core 12 or later e Linux RedHat 5 or later Note The Bull Support Web site may be consulted for product information documentation updates and service offers http support bull com Note The iCare Console monitors and maintains different Bull Systems The screenshots in this guide are therefore not specific to a particular system Intended Readers This guide is intended for use by Bull System Hardware Administrators and Operators and qualified support personnel Highlighting The following highlighting conventions
62. ce and Documentation CD for installation and configuration details Prerequisites The servers requiring attention are in the Resource tree Linux Fedora Core 12 or later is the Operating System The mce icare tool is installed Procedure 1 From the Monitoring tab click MCE Status to open the Machine Check Error Status page 2 From the Resource tree select the resource s for which you want to query the database User admin D retp D onou c Bult insight Care System Control Sp Configuration Maintenance Global Configuration EMEcroups EMBlberauttcroup Machine Check Errors Status MBauviin ome MBBopma7 oLpspk 230 SIR araz srv 43 gt EES No Date Range LARA3 SRV 129 MABBLARAS SRV 108 OPredefined Last 90 Days gt orm a To LS Select he resources for which you want to view MCE logs in the resource tree Select options to filter MCE logs according to a date criterion ClickLaunch to get result of this MCE logs query and view the filtered MCE logs Figure 4 17 Machine Check Error Status page 3 If required complete the Date Range field to filter Memory events according to a specific date and time range 4 18 iCare Console User s Guide 4 Click Launch The DIMM Status page appears This page displays the number of corrected DIMM errors recorded for each DIMM of the selected resource Bult insight Care Specific Configuration
63. change 2 21 Resource XML file 2 8 Resources custom groups 2 23 importing 2 1 managing 2 1 monitoring 2 30 Restoring database 4 23 Running automatic discovery 2 3 S Safety notices xi SEL query report building 4 2 Selecting autocall specific policy 5 9 global autocall policy 5 7 Site form completing 5 2 Starting console 1 4 resource hardware console 2 35 Status resources understanding 2 33 Stopping console 1 9 Supported operating systems xiii T Tabs 1 7 Test automatic 2 36 manual 2 37 Testing resource 2 36 Tree pane 1 7 Troubleshooting invalid user account 2 22 Troubleshooting errors resource discovery 2 18 U User account changing password 3 4 creating 3 2 deleting 3 3 User account group change 2 29 User account resource change 2 21 V Verifying database 4 24 Version number 1 3 Viewing autocall filter details 5 11 BIOS logs 4 16 console version 1 3 intervention report list 5 19 logs resources 4 1 MCE status logs 4 18 resource details 2 34 W Work pane 1 7 X XML file resource tree 2 6 Index x 3 Bull Cedoc 357 avenue Patton BP 20845 49008 Angers Cedex 01 FRANCE REFERENCE 86 Al 71FA 10
64. characters are not allowed amp gt lt 2 and space e If required enter a description in the Comment field The template will be saved when you launch the query Table 4 1 SEL template and query optionsSave Template 4 4 iCare Console User s Guide A Click Launch The Filtered SELs page appears You can now consult and manage events as described in Managing System Event Logs SEL on page 4 6 739 1 ra par Raye oT Za Filtered SELs Date Range Last 7 Days Critical Events Warning Events Change Event Status ln review 7 Comment ISEL Events for the Selected Resources E DefaultGroup Group E OPMA7 OLDSDK 230 NovaScale 9006 120 messages Y 198 messages Page 1 of 10 Prev ous E2 B 4 Severity State vDate Time vOwner Z Sensor Type lt Sensor Name lt Event Description 10 Next v ALL 2009 07 31 18 02 20 SMC_1 Power Supply EE Assertion Power Supply Failure Detected System ID MESCA T Platform SN XAN S14 00230 Platform Name LARA 230 IP Address xxx xxx xxx xxx Gl Firmware Version 010100 Platform ID 230 Module SN XAN LT3 00230 MAC Address 00 0d 50 00 84 23 Event Source Type IPMI Event Severity Non recoverable Critical group Event Sensor Type Power Supply 08h Event Offset 01h Event Description Power Supply Failure Detected Event Explanation A failure has been detected on the PS_1 power suppl
65. connect servers XCSI ports are located and managed in the BCS node controller ANC External Node Controller See BCS Y No entries Z No entries Glossary g 11 Index A Action request package creating 5 20 Adding resources manual import 2 10 Alcan Monitored Resources tab 2 16 Autocall filter configuring 5 11 creating 5 13 deleting 5 17 editing 5 14 viewing 5 11 Autocalls configuring 5 1 definition 5 3 disabling 5 6 enabling disabling 5 4 global policy 5 7 introducing 5 3 selecting specific policy 5 9 setting up dispatch mode 5 4 Automatic test 2 36 Automatic clear SEL policy enabling disabling 4 9 Automatic discovery 2 3 B Backing Up database 4 22 BIOS logs building 4 14 managing 4 16 deleting 4 17 downloading 4 16 BIOS logs viewing 4 16 Building logs resources 4 1 MCE status logs 4 18 messages query report 4 10 SEL query report 4 2 C Changing resource group user account 2 29 resource user account 2 21 SEL event status 4 6 user account password 3 4 Clear SEL policy enabling disabling 4 9 Completing site form 5 2 Configuration initial 1 9 Configuring autocall filters 5 11 autocalls 5 1 Connecting hardware console 2 35 Console interface areas 1 7 menu bar 1 9 overview 1 6 resource tree 1 8 starting 1 4 stopping 1 9 tabs 1 7 tree pane 1 7 version number 1 3 work pane 1 7 Creating action request p
66. covery Results page Single Resource 5 Select the resource and click Apply Note For more information about the Network Discovery Results page see Managing Imported Resources on page 2 14 6 Click a blue tab to display the updated Resource tree 2 12 iCare Console User s Guide d According to the embedded management controller firmware version of imported hardware resources you may need to perform a management controller reset to synchronize with the iCare Console to ensure that alert transmission functions correctly e Check embedded management controller firmware version for a resource by connecting to the resource s Hardware Console e From the Maintenance tab select Hardware Information gt Management Board Controller gt Firmware Version if the first two digits are gt 10 synchronization is automatic if the first two digits are lt 10 you must perform a reset to synchronize with the iCare Console s If required reset the resource by selecting Maintenance Operations gt Unit Reset gt Reset Management Controller gt Reset Chapter 2 Importing Managing and Monitoring Resources 2 13 2 2 2 2 1 2 14 Managing Imported Resources The Network Discovery Results page is automatically displayed when you build the Resource tree using one of the procedures described in e Automatically Importing Resources on page 2 3 e Using an XML File to Import Multiple Resources on page 2 8 Manually Importi
67. ction Request Package feature Once collected files are compressed to a ZIP archive file for easy transfer to the Bull Support Center Note The Action Request Package ZIP file contains System Event Logs SEL Board and Security Messages BIOS logs along with the Identity Card for the selected resources Logs and messages can also be consulted online from the iCare Console Monitoring tab For details see Chapter 4 Building Viewing and Managing Resource Logs Prerequisites You have completed the Site form as detailed in Completing the Site Form on page 5 2 Your browser is configured to accept cookies and downloads The hardware resources for which you want to create an action request package are in the Resource tree You have the Action Request Package reference number sent by the Bull Support Center Procedure 1 From the Maintenance tab select Action Request Package 2 From the Resource tree select the hardware resource s for which you want to create an action request package a and click Refresh b The Action Request Package Creation form appears c Intervention Report Viewer Intervention Report Creation a CEicroups GBlberauitGroup k rmoire_V2V 1 Resource s Selected b This tool is used to build and download a ZIP package for enclosure with an Action Request OBbanien JAR Reference AR Description c Date Range SEL Message and BIOS Log Event Severity SEL
68. d daniel pe novascale bullion bullx S60 x J Change User Pac Cool Cabinets es bullx Blade Chassis iCare Configuration Users Site Sey Microsoft Internet Explorer B e Aute 2 When a resource is deleted you can no longer consult the events related to the deleted resource Are you sure you want to delete the selected resources Ge Annuler Gic Filt Miscellaneous Software Versions Figure 2 11 Deleting a Resource 3 Click a blue tab to display the updated Resource tree 2 20 iCare Console User s Guide 2 2 5 Changing a Resource User Account The iCare Console connects to the hardware resource it monitors using a user account This account is configured on the BMC embedded in the hardware resource through its Hardware Console If this user account is updated you must also update it through the iCare Console Prerequisites You have the updated user account information Procedure l From the Global Configuration tab select the hardware resource type under Topology The resource management page appears Note The list of hardware resource types is generated dynamically If the Resource tree is empty no resource type is available for selection Select the hardware resource for which you want to update the user account information a complete the User Password fields b and click Change User Pass c The user account of the selected resource is updated and a confirmation box appears User admin
69. d Group Details box 25 cc nccis doen is oes de igeinkes de errr 2 26 Groups Management page Group deletion 00 e cece cece nee nets 2 27 Moving Resources example s5 c c0 550590009 4e ous on bos Pern hase eer rrr 2 28 Changing the user account for a group of resources 0000 c eee e eens 2 29 Enabling Resource Monitoring icniaaviase dark idan tear iicniead has eae ten bens 2 31 Disabling Resource Monitoring 725206 acdc sce ieuc esas aatas heen eewseecaddesaeds 2 31 Resource Viewer page Examples 14 cndeewdeendveadd endeea deans eencdandeencees 2 34 System Comrol fab vrsti a ai aa aai e ope ee eRe de Renee ene Pees eles 2 35 Automatic Resource Test page 2 36 Manual Resources Test page ois nennen rrene rererere rreren 2 37 User Management page Create a New User Box 3 2 User Management page Delete User Account nounou nnana areare 3 3 User Management page Change User Password Box 3 4 system Event log SEL Viewer page vss ccs devs becsdnwnieeadensdweedaune wenden 4 3 Filtered SEIS page TTT 4 5 Filtered SELs pode 4 6 Filtered SELs page SEL Event UST 4 7 Filtered SELs page SEL Event details nunnan unnan nearer rrer 4 7 6 Te 9 B eT enner te ne bine E e E RE eed 4 9 Message Viewer page TTT 4 10 Filtered Messages page Default display 0 0 ccc annann 4 11 Filtered Message US 4 12 vi iCare Console User s Guide Figure 4 10 Figure 4 11 Figure 4 12 Figure 4 13 Figure 4
70. d for execution by the core at a given cycle may be either Hyper Threading HT from a single thread switching to another thread upon occurrence of specific events e g cache misses or Simultaneous Multi Threading SMT from both threads MXB MXBC Memory and Xeon Board Memory and Xeon Board Controller MWB MWBC Memory and Westmere Board Memory and Westmere Board Controller N Nehalem NEHALEM Intel Xeon Processor 8 cores per die NFS Network File System NIC Network Interface Controller NUMA Non Uniform Memory Access NVRAM Non Volatile Random Access Memory O Off Lining See On Lining Off Lining g 6 iCare Console User s Guide On Lining Off Lining On lining and off lining are dynamic logical operations On lining is the non physical addition of an ARU to the running OS The on lined unit already exists in the configuration as an inactive unit present and connected Off lining is the non physical removal of an ARU from the running OS The offlined unit remains in the configuration as an inactive unit ready to be on lined OOB Out Of Band Access to system platform management that does not go through the OS or other software running on the main processors of the managed system OPMA Open Platform Management Architecture P PCI Peripheral Component Interconnect Bus architecture supporting high performance peripherals PCle PCI Express Latest standard in PCI expansion cards PDB Power
71. database To consult them you must re enable monitoring for the hardware resource If you want to permanently stop monitoring a hardware resource from the iCare Console you are advised to delete the hardware resource from the Resource tree For details see Deleting a Resource from the Tree on page 2 20 Prerequisites The hardware resource is present in the Resource tree iCare Console User s Guide Procedure 1 From the Global Configuration tab select the hardware resource type under Topology The resource management page appears Note The list of hardware resource types is generated dynamically If the Resource tree is empty no hardware resource type is available 2 Do one of the following a To enable monitoring for one or more hardware resource s select the resource s a click Enable Monitoring b and then click OK in the displayed confirmation box c The selected resources re appear in the Resource tree and event logging starts again Bult insight Care Topology Discovery impon Resources navascala bullion bultx SGUXX Cool Cabinets bulk Diad BCE Blade Chassis Resource Viewer novascale bullion bullx S60xx Cool Cabinets bult Blade Chassis iCare Configuration Users Site Clear Policy Autocalls General Settings Global Policies Fitters Miscellaneous Software Versions Figure 2 20 novascale bullion bullx S60xx Management D Hoip L ogot 1 Global Configuratio
72. ddress xxx xxx xxx xxx User super logged in trom IP address xxx xxx xxx xxx User super logged in from IP address xxx xx Device successtully started Dev sfully started Init 1 Old FFFFFFFF New FFCC Mask FFFF SEL cleared SEL cleared User super logged in trom IP address vy 300 300 xxx SEL cleared User super logged in trom IP address xxx xxx xxx xxx Device successfully started init 1 Old FFFFFFFF New FECC Mask FFFE User super logged in kom IP addr User super logged in from IP address oo sose ooo so Device successfully started init 1 Old FFFFFFFF New FF OC Mask FFFF SEL cleared XX XXX vry EK AHH YY B Nes Filtered Messages Details 3 Click the printer icon to print to PDF the Message list for the selected hardware resource Chapter 4 Building Viewing and Managing Resource Logs 4 13 4 6 Building and Checking BIOS Logs Each server in the Resource tree records BIOS logs that are also sent to the iCare Console database You can query the database to view and download logs to help you analyze hardware failure or perform preventive maintenance online and or offline If UNCORRECTABLE ERRORS or FATAL ERRORS are detected by the processor of the resource the BIOS logs all the registers containing CORRECTABLE ERROR UNCORRECTABLE ERROR or FATAL ERRORS BIOS log files are binary files that can be downloaded and viewed Note BIOS logs are collected when the hardware res
73. e Hostname or IP address of the SMTP server used to route emails SMTP Server Port SMTP server port 25 by default Note SMTP Authentication SMTP AUTH is not supported Table 5 1 Autocall dispatch mode settings Select the Enable Autocalls check box and configure the autocall dispatch mode as explained in Table 5 1 Select the Send HeartBeat check box to enable periodic autocall liaison verification 4 Click Apply to save settings The Test Autocalling button appears Click Test Autocalling and check that the autocall has reached the local or FTP directory according to dispatch mode type Chapter 5 Managing Servicing Information 5 5 N oron This action tests the connexion between the iCare Console and the Bull Support Center It does not test the connexion between the iCare Console and the resource Note The Test Autocalling result includes the platform series and the module number Note If required you can define a custom global autocall policy for each hardware resource type as described in Selecting Global Autocall Policies on page 5 7 If not the default global autocall policy will be applied Autocalls for Critical Events Note If you want to temporarily disable autocalls deselect the Enable Autocalls check box 5 6 iCare Console User s Guide 5 4 Selecting Global Autocall Policies Global autocall policies are available for all hardware resources of the same type and are supplied with the cons
74. e in the Care database SEL event information must be fuly consistent with the Sensor Date O08ecos 910 Record SOR Select Pe resource for which you wart to check SEL event information consistency e the resource tree HOFImar Fs mono mop Click the Anfresh bution to perform a consistency check and correct any emors OB ans OB SS lt OBL Log Deletion Backup SEL Verificaton for the Selected Resources Harber of SLL events Keme of inconsistent SLL events RAR a _FS_MULTI MOD 482 no Number of SEL owns Number of inconsistent SEL ennas 1680 3 ice pairs ace absert from the SOR database 111001 os S Gmesca4ssu turin Purina SOBmesca4snt mitan GOSmescat menetRier Oeo OOI BOMER_LARA S URLs 109 Fix the probiern URB wane sp 128 GOGPoulson mar OBwor o Figure 4 23 SEL Verification Result page iCare Console User s Guide When an error is detected click the Fix button to start the correction SGEicroups SGGibetautcroup mon Oou Log Dewaon Backup bran 70 11 top Dereon eacus l SOBcoot CABINET To quarariee tho integrity of fre SEL events table in the ICare database SEL event information must bo fully consistent wih the Sensor Data S0B8ecos s010 Record SDR Select the resource for which you want to check SEL erent information consistency in the resource lee ORmar F5 mono mop Click he Refresh buton to pertoem a consistency chock and correct any errors OB ncn K B Tor the Selected Resou
75. e previously launched open the Already Monitored Resources tab 2 Select the hardware resources for which you want to view details and use the Expand button to display information as explained in the table below Bull insight Care Topolo l Network Discovery Results gt A Import Resources Error on Discovered Resources Newly Discovered Resources RTT E Ee Groups novascale gcos 9010 in b novascale bullion bullx S60 Resource Resource ID Resource Type Serial Number Cool Cabinets i ko 14 19 203 povascale bulon yaN s13 00056 Resource Viewer e novascale gcos 9010 latform Module Count 2 novascale bullion bullx S60 Flexible 1 Cool Cabinets Multi Module 1 ition Module Count 2 2 16 iCare Configuration Users lodule 0 Master Module Serial Number XAN LX3 00029 0 Site Module ID MAC Address 08 00 38 36 72 CC SEL IP Address XXX XXX XXX XXX E Clear Policy Firmware Version 110903 Card ID 0047 Autocalls Module 1 General Settings Module Serial Number XAN LX3 00019 Global Policies Module ID 1 Filters MAC Address 08 00 38 35 72 8C x IP Address XXX XXX XXX XXX E Miscellaneous Firmware Version 110903 Software Versions Card ID 0047 Turin 1 92 povascale bulion yan s13 00028 ETurint VMware Milan 2 211 maaa Mion xaN s13 00023 EiMilan2 Linux me 5 213 novascale gcos 9010 XAN S14 00017 ERome5_Linux Milan 4 140 moasa bulion XAN 813 04143 Mila
76. e resources you want to discover and monitor are compatible with the automatic discovery feature The user account you want to use to connect to the hardware resource BMC is created on the hardware resource BMC The hardware resources you want to discover and monitor are not already monitored and maintained by another iCare Console If this is the case delete them from that console as explained in Deleting a Resource from the Tree on page 2 20 before importing them into the current console Note RESTRICTION When the iCare Console is installed on a Linux 64 bit Operating System automatic discovery does not work Resources must be declared using manual import or import using an XML template See Using an XML File to Import Multiple Resources on page 2 8 Manually Importing a Single Resource on page 2 10 Chapter 2 Importing Managing and Monitoring Resources 2 3 Procedure 1 From the Global Configuration tab click Topology gt Discovery The Discovery page appears Bulk insight care F Moni Ie war TS iguration T TEI Global Configuration Cos Discovery Import Resources Groups novascale bullion bullx S6Qo Cool Cabinets Start Discovery BCE Blade To automatically discover all the resources on the sub network click Start Discovery Resource Viewer novascale bullion bullx S600 Cool Cabinets BCE Blade iCare Configuration Users Site SEL Clear Policy Autocalls General Settings Global Policies Filters
77. eds Meee ee eee ed ix FCC Declaration of Conformity oct staad chee agueed ere aadeeentaeneed eaten es eaneee x Canadian Compliance Statement Industry Canada x VOC Statement ereis serein re cee dia eee sien KEE toe ee dee a SE dee eee nies vanes x Laser Compliance Notice if applicable 0 c cece cence cece e ee x Safety Informai OM seren eae eae candies Se Heo Ow es wee Wee eg EEE xi Definition of Safety Notices snncusccandteepeeeeeanetacdtee pteensueaRa either ane uratagn xi Electrical Safe sternes rarae nen ecm open ecw EA oR ace ge Rie I era ERER xi Laser Safety Information if applicable oy cece ees cae ees Hee een hee eK eee es xii Data Integrity and Verification wv 220020s 0e4eeeanetaeeee sarees tateRaettaereaetearacaen xii Waste Management such nie rice ceraieb PNN e E EE E EN Ragas xii N e EE Fane oes OR KePERORELEP MORE OES Ende Reh endes Obes Raueeeeenden eeueenenA xiii Intended Readers 2 5 202 wacnpeh ae paeccdwe apes oak eae Mews mana Roo aemnata tes ee aia eeaes xiii Highlighting 224 c6c 604ccesaduateiwaeeenonewseteeeenseieeedeehitiehenseieeedeinianeds xiii Related Publicghons arai aK Haar dap ane Mia mai E Meera ROE daa haere xiii Chapter 1 Getting Started oii nctee ec acenosuisesiesucsescdauiedsiSatiassnaiussaviacus 1 1 1 1 Installing iCare Console Software 423405 4435 eng ides nnee orreen 1 2 1 2 Displaying Software Version Information 0ce cece eee e cent e tent ees 1 3 1 3 Startin
78. efaultGroup cannot be edited Prerequisites None Procedure 1 From the Global Configuration tab click Topology gt Groups The Groups Management page appears 2 Select the group you want to modify a and click Edit b The Edit Selected Group Details box appears c Om Logout 2 f y gou Bult insight Care G ring l l ic C yon e Global Configuration Topology Discovery Groups Management Import Resources inin Groups a Resources lt Group Description a novascale bullion bullx 560 ElGroup1 103 Resources test Cool Cabinets EDefaultGroup 2 Resources b BCE Blade Resources with Invalid User Change User Pass i Edit Selected Group Details Resource Viewer novascale bullion bullx S60 Current Group Name Group1 Cool Cabinets BCE Blade New Group Name Description c esr iCare Configuration Users Site SEL OK l Cancel Clear Policy Autocalls General Settings Global Policies Filters Miscellaneous Software Versions Edit Selected Group Details Current Group Name Read only field New Group Name The new group name is limited to 16 characters The following characters are not allowed amp gt lt 2 and space Description Optional Additional information about the group Figure 2 16 Edit Selected Group Details box 3 Complete the box and click OK to apply changes 2 26 iCare Console User s Guide 2 3 3 D
79. efined thresholding settings Clipping SEL Inactive the event is not filtered Clear Policy alb period the eventis filtered according to defined clipping settings To open the Thresholding or Clipping dialogs double click the current setting Autocalls Selected Event Thresholding Clipping General Settings Lower Critical going low Inactive 1011 h Global Policies Upper Critical going high Inactive iscellaneous SREE ANTRAN Inactive 10 1h ERAT A particular 54 55 state cannot be Hae 4071 h Unknown Inactive 1011 h Timer expired status only no action no interrupt Inactive 1071h Hard Reset Inactive 1071h Power Down Inactive 1041h Power Cycle Inactive 1071h Software or FW Change detected with associated inactive 4071 h Entity was successful Note This page is in read only mode and displays the list of events selected to trigger autocalls For details on the Thresholding and Clipping parameters see Editing a Custom Filter on page 5 14 Figure 5 6 Viewing Autocall Filter page Click Back to Autocall Filters to return to the Autocall Filters page iCare Console User s Guide 5 6 2 Creating a Custom Filter The iCare Console allows you to create your own autocall custom filter to finely tune event type filtering when the default filters supplied with the console do not cover your needs Prerequisites None Procedure 1 From the Global Configuration tab click Autocalls gt Filters The Aut
80. eld then re import the resource e XML File Import typing error change the resource lt platform name gt XML tag value then re import the XML file e Manual Import typing error re import the resource Table 2 7 Duplicate platform name error Message Duplicate platform serial number Description 2 or more resources use the same platform serial number Actions e XML File Import typing error change the resource lt platform_ serial _number gt XML tag value then re import the XML file e Manual Import typing error re import the resource e If this is not a typing error contact your Customer Service Engineer Table 2 8 Duplicate platform serial number error Message Module count does not match the number of modules Description The number of lt module gt lt module gt XML tags is not correct Actions Change the number of lt module gt lt module gt XML tags then re import the file Table 2 9 Module count does not match the number of modules error Message Module serial number unknown Description The module serial number may not be engraved Contact your Customer Service Engineer Table 2 10 Module serial number unknown error Message Platform serial number unknown The module serial number may not be engraved Contact your Customer Service Engineer Table 2 11 Platform serial number unknown error Chapter 2 Importing Managing and Monitoring Resources 2 19 2 2 4 Deleting a Resource
81. eleting a Resource Custom Group Any custom groups that you no longer need due to changes in your working environment for example can be deleted at any time Notes The predefined group DefaultGroup cannot be deleted e If you delete a group that still contains hardware resources these resources are automatically associated with the predefined group DefaultGroup Prerequisites None Procedure 1 From the Global Configuration tab click Topology gt Groups The Groups Management page appears 2 Select the group you want to delete a and click Delete b A confirmation box appears c User admin D relp Bi cooout Global Configuration Topology Discovery Groups Management Import Resources S Create Groups a Resources lt Group Description novascale gcos 9010 ECool Cabinet 1 Resources Armoire froide refroidit par eau ni Delete novascale bullion bullx S60 Cool Cabinet DefauttGroup 1 Resources P Edit EIMESCA 4S3U 3Resources MESCA Xeon 453U x64 n Resource Viewer T F _Change User Pas novascale gcos 9010 EMESCA 4SNL 3 Resources MESCA Xeon 4SNL x64 E HET EOS GIMESCA T 1 Resources MESCA Tuckwila IA64 rl Cool Cabinet ee sers Sit r 71 Some selected groups are not empty Deleting them will remove their elements to the default group SEL Are you sure you want to continue Clear Policy Annuler Autocalls Dee General Settings Global Policies Filters Miscellaneous Software Versions
82. ensors is IPMl compliant and is recorded in the resource s System Event Log SEL It is also sent to the iCare Console database You can query the database to view events to help you analyze hardware failure or perform preventive maintenance e d Event filters must be enabled from the monitored hardware resource s Hardware Console to ensure transmission to the iCare Console database To check that required event filters are enabled connect to the resource s Hardware Console and open the Configuration tab Select Alert Settings gt Filters and check that Enabled is displayed in the Status column for the required event filter s The last filter in the list of predefined filters covers ALL events For further information about resource event filters refer to the relevant Hardware Console documentation Notes System Event Logs SEL are also collected when an Action Request Package is created to troubleshoot hardware resources See Creating an Action Request Package on page 5 20 e Each resource records IPMl compliant events in its System Event Log SEL and non IPMI compliant information in its Board amp Security Messages log All events whether IPMl compliant or not are recorded in the iCare Console database providing that the corresponding resource filters are enabled from the resource s Hardware Console Prerequisites The hardware resources requiring attention are present in the Resource tree 4 2 iCare Console User
83. ent details Note The printer icon allows you to print to PDF the event list with detailed information for the selected hardware resource A Select the check box es corresponding to the event s that you want to manage Note Click ALL to select all the events listed in the page Chapter 4 Building Viewing and Managing Resource Logs 4 7 5 In the Change Event Status drop down list select the new status you want to apply to the selected event s Change from Received to In review to indicate that the event is under investigation Change from In review to Concluded to indicate that the event has been investigated and closed 6 Complete the comment field as required 7 Click Apply 4 8 iCare Console User s Guide 4 3 Enabling Disabling the Automatic Clear SEL Policy The System Event Log of each monitored hardware resource can only store up to 512 entries at a time Once this limit is reached the LOG IS NOT AUTOMATICALLY EMPTIED to allow for the arrival of new events Beyond the 512 entry limit NEW EVENTS ARE NOT RECORDED Use the automatic clear SEL option to automatically empty SEL logs when the limit is reached so that the latest events can be logged Note Even if the SEL limit is reached events are still recorded in the iCare Console event database Prerequisites The hardware resources are present and monitored in the Resource tree Procedure 1 From the Global Configuration tab click SE
84. ent information Bulk insight Care OPMAT OLDEDK 230 tagua 2 bras iux Rome Date Range Not Specified Change Evert Status inrewew O Comment Apply SEL Events for the Selected Resources T Det na oup 6 Lent Duin 7 NovaScale 9006 Ra A messages 409 memagar Page 1 of 21 LOOLE t om Severity State Date Time wvOwner Y Sensor Type Sensor Name Y Event Description 7 ALL 2009 10 27 114837 SWC_1 Temperature MTB SV Upper Creal going nigh 2009 10 27 104735 SMC_1 Temperature Upper Creal going high ral 2009 10 27 04 4039 SMC_O Vortage P333VCHCD Umit Exceeded Assertion o L Fanware Version 010401 Module SN XAN LT300014 Platform 1 xx xxx 9 MAC Address 0000 5405 8382 Event Source Type IPMI Trap Source Type IPMI Evert Severity Non recoverable Critica group Database Event Key 6254 Event Sentot Type Voltage 02N Event Type Generic 05h Ever Onfset O1n Evert Direction Assertion Event Ever Description Limit Exceeded Event Explanation This voltage is out of the acceptable range Operation te Recover Change MTB Event Data 0100 00 00 00 00 00 00n 7 Sensor Device 00h Sensor Number 62h 90 Sensot Description P3 33V C Entity Code Uns Local Timestamp 200 CARD 020000F FFEQODODGNS090A0B0CODOEOF K Ca a7 OMC Processor Processor enor wanst onto Oriicalftomless severe Assertion Fntay instanco 0 04 40 39 UTC Offset 0 Tops Figure 4 5 Filtered SELs page SEL Ev
85. ent status is Received B Group status icon The Group status icon allows you to check all the monitored resources in the group at a glance e GREEN all resources in the monitored group are operating correctly s BEIGE at least one resource in the monitored group has sent a warning event and event status is In review s ORANGE at least one resource in the monitored group has sent a warning event and event status is Received s PINK at least one resource in the monitored group has sent a critical event and event status is In review s RED at least one resource in the monitored group has sent a critical event and event status is Received C Resource status icon The Resource status icon indicates the current status of the selected monitored resource D Check box A check box is associated with each item in the Resource tree allowing you to select the resource s for which you want to perform the action displayed in the Work pane blue tab only Figure 1 4 Resource tree 1 8 iCare Console User s Guide Note See Monitoring Resources on page 2 30 for more details about managing resource status Menu Bar When a blue tab is selected the Work pane displays a menu bar Bulk insight care O 3Groups OED efaultGroup System Event Log SEL Viewer Okin 29 ONSILARA 231 ME apas cev ina Tampa Figure 1 5 Menu Bar location Sne Cnnfinuratinn MCE Status 1 5 initial Configura
86. er 2 Importing Managing and Monitoring Resources 2 11 Manual Import Cool Cabinets and bullx Blade Chassis Resource Name Resource name 16 characters maximum Resource Serial Number Resource serial number 13 characters IP Address BMC static IP address decimal values example 129 192 1 10 MAC Address BMC MAC address hexadecimal values example 5E FF 56 A2 AF 15 User User account name and password used to connect to the resource this account is set up on the hardware Password resource Table 2 1 Manual import data 4 Once you have completed all the fields click Import The Network Discovery Results page appears admin Bulk insight Care Topology iCare Configuration Users Site Discovery Results from Manual Import New Import Import Resources L Groups ont ot aaaamamamamamamamams novascale bullion bullx S60x Cool Cabinets Resource Resource ID Resource Type seriar Number All BCE Blade S ETest o Cool Cabinet 123456 SES nyald usat Eltest User Password super sess Resource Viewer Cool Cabinet Name Test novascale bullion bullx S60x Cool Cabinet SN 123456 Cool Cabinets MAC Address 5E FF 56 A2 AF 15 BCE Blade IP Address 99 99 99 99 2 l Apply l Get XML Template SEL Clear Policy Autocalls General Settings Global Policies Filters Miscellaneous Software Versions a Figure 2 7 Network Dis
87. erence to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Neither the provider nor the manufacturer are responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the manufacturer may cause harmful interference and void the FCC authorization to operate this equipment An FCC regulatory label is affixed to the equipment Canadian Compliance Statement Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada This product is in conformity with the protection requirements of the following standards e ICES 003 NMB 003 VCCI Statement This equipment complies with the VCCI V 3 2008 4 requirements CORBIS PIAZAAMBRAKRECT OXRtRERKCHATS CBRMBSINEROTCEMHVET COMBSKISHAAY BDEMR EMTSLIRKENSCEPHVET VCCI A T
88. et Explorer Clear Policy 2 ave you sure you want to delete the selected user s Autocalls c General Settings anuer RIIAI Palio Filters Miscellaneous Software Versions Figure 3 2 User Management page Delete User Account Chapter 3 Managing iCare Users 3 3 3 3 Changing a User Account Password You can change a user account password as needed to suit your site security requirements Note You are strongly advised to change the factory default admin user password before using the console for the first time Prerequisites You know the current password If the current password has been lost you must delete and re create the user account in order to configure a new password Procedure 1 From the Global Configuration tab click iCare Configuration gt Users The User Management page appears 2 Select the user account you want to modify a and click Change Password b The Change User Password box appears c User admin Heip Logout x k KA Bios Bull insight Care fi Monitoring Syste m Control Specific Configuration T aintenance E OE Topology Discovery User Management Import Resources Groups Users A a novascale gcos 9010 Cool Cabinets admin 3 Resource Viewer Smith b novascale gcos 9010 Cool Cabinets iCare Configuration LAH Site User c ay Old Password SEL o Clear Policy New Password Confirm Password Autocalls General Settings OK Global Policies Filters
89. for which you want to set up automatic resource connection tests From the Maintenance tab click Resource Test gt Automatic to open the Automatic Resource Test page All the selected resources are listed in the Automatic Test Configuration box Pe Global Configu Action Request Package Database Intervention Report Viewer Intervention Report Creation 2 9Bzroups SMEbbetauttcroup Resource Test S eutiion MEX bupiins SMBlcoot_caBinet f anual Automatic rmoire_V2V SMElccos_9010 WBBRomes_Linux Resources Automatic Test Last Test Date Last Test Status Last Trap Date E Eimap_Fs_Mono_mop Ghovascale gcos 9010 aero MADRID HELIOS Module 0 129 182 193 65 No 2011 10 19 08 40 27 2011 10 19 13 39 25 a MBMaP_F5_MULTI MOD 9 L 04972 Madrid Poulson wB Module 0 129 182 193 42 No No test launched 2011 10 17 10 32 29 BB paiacss NE0002 00 OS Almesca 4s3u turin Module 0 138 128 128 17 No No test launched No traps received OB unun SHETH AAEE AENEIS Module 0 172 31 50 213 No 2011 10 19 08 40 28 2011 10 19 08 40 39 O MMESCAT MENETRIER cool Cabinet MEne0002 00 Armoire_V2 2 M Almutti moput Lara Module 0 172 31 90 21 No 2011 10 19 08 40 28 2011 10 19 08 40 53 MEBsrv Lara 230 231 Elnovascale bullion bull S60xx 29EHp1 pomp LARA maa E 641 05 Module 0 172 31 50 158 No 2011 10 19 08 40 28 2011 10 19 08 40 41 MBB ara3 SRv 129 Bera eL 2 PARTS Module 0 172 31 50 101 No 2011 10 19 08 40 28 2011 10 19 10 14 42 MBIpouLsON_LARA pre SME
90. g the iCare Console nannan nannan aaraa 1 4 1 4 iCare Console Overview 1 424 be4acetickbandddabedndetaeednteiekenetebeks 1 6 1 5 Initial Configuratio m siressa n p a EEEE EEE 1 9 1 6 Stopping the iCare Console ox con nannan nannan aneao 1 9 Contents iii Chapter 2 2 1 Chapter 3 3 1 3 2 3 3 Chapter 4 4 1 4 2 4 3 4 4 4 5 4 6 4 7 iv 2 2 2 3 2 4 2 5 2 6 2 7 4 8 4 9 Importing Managing and Monitoring Resources sceceeeececeeeeees Importing Resources lt e e cece eet eee eee enn eees 2 1 1 Automatically Importing Resources ese dese ee das ees 2 1 2 Manually Importing Multiple Resources 00 0 eee eee ee eee 2 1 3 Manually Importing a Single Resource 0 cece eee eee eee ee Managing Imported Resources lt i nacoter den ieee tench eetnerte 2 2 1 Adding Newly Discovered Resources to the Tree 00 ee eee 2 2 2 Displaying Monitored Resources 2 2 3 Troubleshooting Resource Discovery Errors 0 0c scence eee ee ee 2 2 4 Deleting a Resource from the Tree 2 c cece cece terete 2 2 5 Changing a Resource User Account sys cnet ada a eee ect ie 2 2 6 Troubleshooting Resources with Invalid User Accounts 5 Managing Resource Custom Groups 4 visiancinseas pau aan aeans pias 2 3 1 Creating a Resource Custom Group 22 e cece eee eu 2 3 2 Editing Resource Custom Group Details
91. gThresholdClipping htm ome oepa mos Event Thresholding b Message Lower Critical going low e Thresholding Inactive mnp x OThresholding Active Thresholding Settings Thresholding Count 1 Ghecciunsew Thresholding Period 1 Minute s Event Thresholding Box Thresholding is defined on a Count Period basis aimed at transmitting significant event messages only Identical event messages are counted and if the number of event messages indicated in the Thresholding Count field is reached within the period of time indicated in the Thresholding Period field this event message is selected for transmission Thresholding Inactive Deactivates thresholding if the event is selected all messages are transmitted as autocalls Thresholding Active Activates thresholding using the values displayed in the Thresholding Count and Thresholding Period fields Thresholding Count Number of identical event messages to be reached Thresholding Period Period of time in seconds minutes hours or days Figure 5 9 Event Thresholding box description Chapter 5 Managing Servicing Information 5 15 Double click the Clipping value d The Event Clipping box appears Complete the box as described below and click OK 2 Mozilla Firefox ee E http 172 91 50 38ficare ac_digThresholdClipping htm es epa men Event Clipping Message Lower Critical going low we Clipping Inactive anos ade Clipping Active
92. ge It provides access to configuration features especially initial configuration that apply to all monitored resources Figure 1 3 Interface Structure Chapter 1 Getting Started 1 7 The Resource Tree The Resource tree appears in the Tree pane when a blue tab is selected It displays a hierarchical view of monitored resources and their status The Resource tree is automatically refreshed at regular intervals Bull Ainsight Care Resource Tree Each item in the Resource tree is associated with an icon that indicates the current status of the monitored hardware resource e GREEN no significant events or event status is Concluded s BEIGE at least one Warning event and event status is In review ORANGE at least one Warning event and event status is Received PINK at least one Critical event and event status is In review RED at least one Critical event and event status is Received A Global status icon The Global status icon is located on the root node and allows you to check all monitored resources at a glance e GREEN all monitored resources are operating correctly s BEIGE at least one monitored resource has sent a warning event and event status is In review ORANGE at least one monitored resource has sent a warning event and event status is Received PINK at least one monitored resource has sent a critical event and event status is In review RED at least one monitored resource has sent a critical event and ev
93. gure 4 19 Filtered SELs Memory Events d According to the server s BIOS version the DIMM localization feature may be restricted In this case note that errors from e DIMM 0 7 are attributed to DIMM 7 e DIMM 8 15 are attributed to DIMM 15 s DIMM 16 23 are attributed to DIMM 23 e DIMM 24 31 are attributed to DIMM 31 Please contact your Customer Service Representative for further information 4 20 iCare Console User s Guide 4 9 Managing the Database Events messages and BIOS logs are recorded in the iCare Console database You can clean the database save it restore it or check its consistency The following tasks are explained in this section Deleting Logs how to purge irrelevant logs from iCare Console database Backing Up the Database how to backup the whole iCare Console database Restoring the Database how to restore the entire iCare Console database Verifying the Database how to check the consistency of the iCare Console database Note The Delete action is applied to a specified resource and a specified log The Backup Restore action are applied to the whole iCare Console database BIOS logs are not saved in the iCare Console database They are not included in the back up restore actions 4 9 1 Deleting Logs Prerequisites None Procedure l From the Maintenance tab click Database to open the Database Management Logs Deletion page From the Resource tree select the resource s
94. his is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions A VCCI regulatory label is affixed to the equipment Laser Compliance Notice if applicable This product that uses laser technology complies with Class 1 laser requirements A CLASS 1 LASER PRODUCT label is affixed to the laser device Class 1 Laser Product Luokan 1 Laserlaite Klasse 1 Laser Apparat Laser Klasse 1 x iCare Console User s Guide Safety Information Definition of Safety Notices A DANGER A Danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury A CAUTION A Caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury A WARNING A Warning notice indicates an action that could cause damage to a program device system or data Electrical Safety The following safety instructions shall be observed when connecting or disconnecting devices to the system A DANGER The Customer is responsible for ensuring that the AC electricity supply is compliant with national and local recommendations regulations standards and codes of practice An incorrectly wired and grounded electrical outlet ma
95. iCare Console User s Guide REFERENCE 86 Al 71FA 10 iCare Console User s Guide Hardware November 201 1 Bull Cedoc 357 avenue Patton BP 20845 49008 Angers Cedex 01 FRANCE REFERENCE 86 Al 71FA 10 V1 3 1 0 The following copyright notice protects this book under Copyright laws which prohibit such actions as but not limited to copying distributing modifying and making derivative works Copyright Bull SAS 2011 Printed in France Trademarks and Acknowledgements We acknowledge the right of proprietors of trademarks mentioned in this manual All brand names and software and hardware product names are subject to trademark and or patent protection Quoting of brand and product names is for information purposes only and does not represent trademark misuse The information in this document is subject to change without notice Bull will not be liable for errors contained herein or for incidental or consequential damages in connection with the use of this material Table of Contents Legal Information 2 iiicccssccaekias ives teas teen deedcenbeendtanbiedveeneednsienwacaieencues ix Regulatory Declarations and Disclaimers lt 13 4 sienvios seeex aon nies cide naeen ies Hier niew cae ix Declaration of the Manufacturer or Importer 0 0 00 e cece eee nett e nen ees ix Safety Compliance Statement bb bees ins bvere deeded tei wees ee ix European Community EC Council Directives 5 4 44 4 coa dtbe Hew Rie ne
96. ight Care Bult Topology Discovery Groups Management Import Resources eer Groups a Resources lt Group Description novascale bullion bullx 860x Group 1 103 Resources test Cool Cabinets EDefaultGroup 2 Resources BCE Blade Resources with Invalid User Change User Pass Create a New Group Resource Viewer novascale bullion bullx S60 Group Cool Cabinets BCE Blade Description OK l Cancel iCare Configuration Uses ee Ra ee Ne ee nd Sa Site SEL Clear Policy Autocalls General Settings Global Policies Filters Miscellaneous Software Versions s 2 Create a New Group Group Name given to the group The group name is limited to 16 characters The following characters are not allowed amp gt lt 2 and space Optional Additional information on the group Figure 2 15 Create a New Group box Click OK The group appears in the Groups Management page You can now associate hardware resources with the new group See Switching a Resource to a Custom Group on page 2 28 Note The new group only appears in the Resource tree when a hardware resource has been associated with the group Chapter 2 Importing Managing and Monitoring Resources 2 25 2 3 2 Editing Resource Custom Group Details You can change a custom group name and or description at any time to reflect changes in your working environment Note The predefined group D
97. ings Global Policies Filters Miscellaneous Software Versions Figure 2 21 Chapter 2 insight Care L cale bullion bgp S60xx L novascale bullion bullx S60xx Management gt Global Configuration Resource al ID v Serial Number Monitored Groups EIDUBLIN 4 101 KAN S13 XKXXK toto Change Group 10 Z KAN S13 KKKHK Server Users Password super ima Enable Monitoring EMuhidtod LARA 440 XAN S14 00230 DofaultGroup Disable Manitoring eb b A amp SRVLARAZIO231 Sera Users Password super es a Delete iPiattorm_400001 401 XANS1340001 Danielt TN amp Parthion_400001 Server User Password daniel _Shange UseePass Platform _an00a8 498 KAN S13 40098 para r G amp Partition _ 400098 Server Useri Password dania e ElPIattorm_s00000 S00 XAN S13 50000 Danielt R D amp Partition 300000 Server Users Password daniel pooo E amp Partition 500001 Server Users Password Sanit f Microsoft Internet Explorer 2 When you disable monitering for a rescurce you alsa disable the SEL and Orly recorded events wil be accessible for coneutation Are you sure you want to disable monitoring For the selected resources x Aoier message lngging feature for future events Disabling Resource Monitoring Importing Managing and Monitoring Resources 2 31 3 Click a blue tab to display the updated Resource tree e d According to the embedded management controller fi
98. k the iCare Console icon located on your desktop or launch your web browser and enter the iCare Console IP address or host name followed by icare http xxx xxx xxx xxx icare The login page opens iCare Username Factory default username admin Factory default password pass Figure 1 2 Login page description Note Internet Explorer If IIS is active TCP Port 80 is not available and iCare will use TCP Port 8080 In this case you must add the port number to the IP address as follows http xxx xxx xxx xxx 8080 icare 2 Complete the Username and Password fields and click Log in Once you are authenticated the Monitoring tab opens d It is strongly recommended to change the factory default admin user password once initial setup is completed taking care to save a copy of your new account details for subsequent connections If you lose your account details and are unable to connect to the console please contact your Customer Service Representative 1 4 iCare Console User s Guide What To Do if an Incident Occurs If you cannot connect to the console or if web pages are displayed incorrectly one of the following problems may be the cause e Network failure e Incorrect network settings e Incorrect browser settings proxy configuration Chapter 1 Getting Started 1 5 1 4 iCare Console Overview The iCare Console is a web based hardware administration application which provides tools for the supervision a
99. l indicated in the Period field The default verification interval is 1 Day This period can be modified by entering the required interval in the Period field Local Dispatch Mode The local dispatch mode default mode records one XML file per autocall in the local directory specified in the Target Directory field To enable the local dispatch mode e The target directory must already be present on the workstation e You must enter the full directory pathname example C Autocalls FTP Dispatch Mode The FTP dispatch mode sends one XML file per autocall to the specified remote maintenance server To enable the FTP dispatch mode complete the fields as follows Server Name Remote maintenance FTP server hostname or IP address Server Port Remote maintenance FTP server port 21 by default Target Directory Target directory containing the autocall XML file example autocall Note that the target directory must already be present on the workstation Login and Password User account used to log onto the FTP server Use Passive Mode Select this option to enable passive FTP secure data transfer mode EMAIL Dispatch Mode The EMAIL dispatch mode sends one XML file per autocall to the specified email address To enable the EMAIL dispatch mode first select the Enable Autocalls checkbox and then complete the fields as follows Target Email Address Email address to which the autocall XML file attachment is to be sent SMTP Server Nam
100. le These reports allow you to keep track of the operations performed on monitored hardware resources stored in the iCare Console database for easy access when needed Prerequisites The hardware resource for which you want to create an intervention report is in the Resource tree Procedure 1 From the Maintenance tab select Intervention Report Creation 2 From the Resource tree select the hardware resource s concerned by the intervention a and click Refresh b The intervention report form appears c User admin Delp 3 Logout Q tion Global Configuration Action Request Package i Database Resources Test a Giicroups 1 GElbefauitGroup moire _V2V 1 Resource s Selected Operator name Order number Start date MM DD 2011 10 05 Total intervention time hours TY T 0 T c ISRV LARA 230 231 Or urin2 Linux OGipaniett Mandatory Field z E z Figure 5 12 Intervention Report Creation page 3 Complete the form taking care to provide as much information as possible in the Intervention Description box Click Create to generate the report Note If you have selected several hardware resources a separate report is created for each resource but the information entered in the Intervention Description box is the same You can now view the report s using the Intervention Report Viewer 5 18 iCare Console User s Guide 5 8 Viewing the List of Intervention Repo
101. load the task of managing system hardware from the primary CPU J JOEM JTAG Over Ethernet Module JTAG Joint Test Action Group K No entries L LAN Local Area Network LCD Liquid Crystal Display LCP Local Control Panel Module consisting of a controller a LCD color display a green and a blue LED and a Power ON button LDAP Lightweight Directory Access Protocol LED Light Emitting Diode Logical Partition When the Base Operating System is a Virtual Machine Monitor a logical partition is the software environment used to run a Guest Operating System Logical Processor See Thread M MAC Media Access Control Glossary g 5 MCA A Machine Check Abort exception occurs when an error condition has arisen that requires corrective action MESCA Multiple Environments on a Scalable Csi based Architecture MIB Management Interface Base MIMD Multiple Instruction Multiple Data MMX MultiMedia eXtensions MTB MTBC Memory and Tukwila Board Memory and Tukwila Board Controller MTBF Mean Time Between Failure Multicore Presence of two or more processors on a single chip Multi Threading The ability of a single processor core to provide software visibility similar to that of several cores and execute several threads in apparent to software simultaneity while using limited additional hardware resources with respect to a core without multithreading Depending on core design the instructions issue
102. lter Events An autocall is sent when an event message matches the custom filter criteria Note that the custom filter must be created before selecting this option For details see Configuring Autocall Filters on page 5 11 Figure 5 4 Specific Autocall Policy page A Click Apply The selected specific autocall policy will be applied to each selected resource 5 10 iCare Console User s Guide 5 6 5 6 1 Configuring Autocall Filters Autocall filters are used when autocall policies are based on event types and not on event severity When an event type matches the autocall filter criteria an autocall is transmitted Note If you select an autocall policy based on event severity you do not need to configure autocall filters The iCare Console allows you to use two types of autocall filters Default filters supplied with the console and configured the standard autocall requirements for each type of hardware resource e Custom filters set up by users to finely tune event type filtering The following tasks are explained in this section Displaying Default or Custom Filter Details on page 5 11 Creating a Custom Filter on page 5 13 Editing a Custom Filter on page 5 14 Deleting a Custom Filter on page 5 17 Displaying Default or Custom Filter Details Prerequisites None Procedure l From the Global Configuration tab click Autocalls gt Filters The Autocall Filters page appears Bult Top
103. messages according to a specific date and time range 4 Click Launch The Filtered Messages page appears You can now consult and manage messages as described in Managing Board and Security Message Logs on page 4 12 Bull insight Care SEL Viewer atin tines jLinux_Dublin 2 OPMAT OLDSDK 230 Unknown Figure 4 8 Chapter 4 gt rague linux Date Range Mot Specified BIOS Log Viewer MCE Status Romes jinu Messages for the Selected Resources a ae P DetaunGroup Group S Dub n imix NovaScale 9 O Linex faida 2 NowaSeale 9 Filtered Messages page Default display Building Viewing and Managing Resource Logs 4 11 4 5 Managing Board and Security Message Logs Once you have obtained the list of Board and Security message logs you can select log files and print them to PDF for offline consultation Prerequisites The hardware resources requiring attention are present in the Resource tree The same super user password has been set up on all monitored resources and in the iCare Console as detailed in Changing a User Account Password on page 3 4 Procedure 1 Launch a Message query as explained in Building and Checking Board and Security Message Logs on page 4 10 The Filtered Messages page lists all the Messages for the selected resources within the specified date range where applicable s Bulk insight care Figure 4 9 Filtered Message List 4 12 iCare Console User s Guide
104. mport A consistency check is performed on the XML import file and the discovered hardware resources appear as shown in the following page User admin Lus y Logout 7 Global Configuration Topology E Discovery Results from Imported File E Groups Resource to be imported to be imported novascale gcos 9010 novascale bullion bullx S60x Resource Resource ID Resource Type Serial Number AN Cool Cabinet i EJEVT 64 01 158 DSS Ben XAN S99 GRTES E Resource Viewer novascale gcos 9010 MWB_64Dimms User Password super s novascale bullion bullx S60xx Rome 5 213 novascale gcos 9010 XAN S14 00017 olj Cool Cabinet Rome5_Linux User Password super sere iCare Configuration EIDUBLIN 4 102 novascale bullion an 543 900D4 gll Users bullx S60 Site Dublin4 User Password super sees x novascale bullion SEL Turin 640 640 ERA XAN S13 00067 o SETT 4 Turin640 Linux User Password super sere Autocalls General Settings Global Policies f Filters Apply Get XML Template Miscellaneous Software Versions Figure 2 5 Results from Imported File page XML File Import tab results 5 From the list of importable hardware resources select the resources you want to monitor and click Apply 6 Click a blue tab Monitoring blue tab for example to display the updated Resource tree d According to the embedded management controller firmware versi
105. mport the resource e If this is not a typing error contact your Customer Service Engineer Table 2 4 Duplicate module serial number error Message Duplicate partition name Description 2 or more resources use the same partition name Actions Start the resource hardware console check and if required change the partition name value Configuration tab Global Settings gt Managed Server menu Managed Server Name field then re import the resource e XML File Import typing error change the resource lt partition name gt XML tag value then re import the XML file e Manual Import typing error re import the resource Table 2 5 Duplicate partition name error 2 18 iCare Console User s Guide Duplicate platform ID 2 or more resources use the same platform ID Actions e Start the resource hardware console check and if required change the platform ID value Configuration tab Global Settings gt Platform menu Platform ID field then re import the resource e XML File Import typing error change the resource lt platform_id gt XML tag value then re import the XML file e Manual Import typing error re import the resource Table 2 6 Duplicate platform ID error Duplicate platform name 2 or more resources use the same platform name Actions e Start the resource hardware console check and if required change the platform name value Configuration tab Global Settings gt Platform menu Platform Name fi
106. n v Groups Change Group toto Enable Monitoring Resource IO 7 Seriai Number Monitored Gloveun4 m XAN S13 XXKXX Fa b E ea HAN S19 20000 Sarm Users Password super ed Disable Norgonm CMunitsod LARA 440 KAN S14 00230 DefautGroup G amp SRV LARA 230 231 Server User I Password super PS RHH jPtatforen_4n0001 n XANLS13 40001 2 Daniel r _Shange UserPass E e Partaion_suuvu1 Server usar rasa aaniel a EPratrorm_100098 a8 XANS13 40008 Danielt T amp Partition 400090 Server Users Password daniel GPtatform 500000 500 KAN S13 50000 Danielt r El e Partition 500000 Serwer User Pasewors anioi pe E amp Partition Non Serwer Usori Password anion Po Are you ure you want to monitor the selected resource s CE ee Enabling Resource Monitoring 2 When you enable monitoring the selected resource s al SEL and message events will be logged for Future coneutation b To disable monitoring for one or more hardware resource s select the resource s a click Disable Monitoring b and then click OK in the displayed confirmation box c The selected resources disappear from the Resource tree and event logging stops Bult Topology Diren import Resources 6 Cool Cabinets bull Blade Chassis BCE Blade Chassis Resource Viewer novascale bullion bulis SAMa Cool Cabinets bullx Blade Chassis iCare Configuration Users Site SEL Clear Policy Autocalls General Sett
107. n Duplicate platformn_serial_number Cool Cabinet EIDVT NL QuadriP2 aed bulb S60 XAN 813 00017 Resources with Invalid User E quadriP2 S novascale bullion Invalid ip_address Resource Viewer EIDVT NL Quadri P2 159 bulb 560 2 gt parition 0 module 0 gt ip_address eena iar 5600 oudt novascale bullion Duplicate platform_serial_number Cool Cabinet EIS ELA gi buli 860w XAN 513 00055 GIBi module3U P2 iCare Configuration E novascale bullion 9 Users ETurin2 203 bullx Spa Duplicate platform_name Turin2 Site ETurin2 Linux SEL Elauanr 15 153 Pole aae BUON Duplicate platform_name QUADRH 5 Clear Policy lpartacs3 Autocalls GIDUBLIN 3 0 EEE 7 Duplicate platform_serial_number Unknown General Settings Unknown Global Policies E novascale bullion Filters EIQUADRI 15X 153 bullx Spa Duplicate platform_narme QUADRI 15x Miscellaneous PENT Software Versions J5VT NL 12 0 He seals Duplicate platform_serial_number Unknown Pans Error Message Duplicate platform_serial_number Unknown Module 0 Master Module Serial Number Unknown C MAC Address 08 00 38 36 43 2C IP Address XXX XX XX XXX E Error Message Module Serial Number unknown novascale bullion Duplicate module_serial_number EIR ape bulb S60 XAN LX3 00029 Error on Discovered Resources A New Discovery link Click this link to launch a new discovery Click this button to show hide detailed information about the error message C Error Message col
108. n lt bles 5 6 Configuring Autocall Filters 24s26 hens eer emda OS orreee reren 5 6 1 Displaying Default or Custom Filter Details 0 0 00 02 eee 5 6 2 Creating a Custom Filter ocich ieee aueb nes PAM abet eekaee eas 5 6 3 Editing a Custom Filler 4 te wet os S25 nce eet rele ted pie Le eee 5 6 4 Deleting a Custom Filter 5 7 Creating an Intervention Report urrunenera 5 8 Viewing the List of Intervention Reports 0 0 00 c ccc e cece eee e rreren 5 9 Creating an Action Request Package 7 9 4sn p jemand hast np ey seh eye Glossary lt ishiiic iio ears Owen NS Dh Peres ict ene Oe Cede eee eth e dete a dates Index ccarr See nian n bebo nneseeakiedaue pidatetenhie a a a Contents 5 2 5 3 5 4 57 59 5 11 5 11 5 13 5 14 5 17 5 18 5 19 5 20 v List of Figures Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 2 14 Figure 2 15 Figure 2 16 Figure 2 17 Figure 2 18 Figure 2 19 Figure 2 20 Figure 2 21 Figure 2 22 Figure 2 23 Figure 2 24 Figure 2 25 Figure 3 1 Figure 3 2 Figure 3 3 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 4 6 Figure 4 7 Figure 4 8 Figure 4 9 Software Versions page woew added enen ie sh a ee Hanae ann ee eS
109. n4 Linux Turin 3 206 USS lon 615 7004 ETurin3 Linux Already Monitored Resources A New Discovery link Click this link to launch a new discovery B Expand Collapse button information Click this button to show hide detailed resource Figure 2 9 iCare Console User s Guide Network Discovery Results page Already Monitored Resources tab 2 2 3 Troubleshooting Resource Discovery Errors When hardware resources are discovered but cannot be imported they are displayed under the Error on Discovered Resources tab in the Network Discovery Results page allowing you to easily troubleshoot discovery errors Prerequisites You have tried to import hardware resources using one of the import methods explained in Importing Resources on page 2 2 Procedure 1 When the Network Discovery Results page appears displaying the results of the import procedure previously launched open the Error on Discovered Resources tab Select the hardware resources for which you want to view details and use the Expand button to display error messages as explained in the table below m Help ogo 2 Help y Logo Global Configuration T U ERE Network Discovery Results b Import Resources REEE E Newly Discovered Resources Already Monitored Resources Error on Discovered Reso Groups novascale gcos 9010 Resource Resource ID Resource Type Error Message novascale bullion bullx S60 E novascale bullio
110. nd maintenance of hardware resources Once imported monitored hardware resources are displayed in the iCare Console Resource tree which displays the status of each monitored resource using a color code Traps are sent by the hardware resources monitored by the iCare Console to the iCare Console database for easy consultation in the event of problems for the resources The console receives three types of traps s IPMI PET LAN traps with retry mechanism ack Events Non IPMI platform specific SNMP Traps Messages e BIOS logs Console Features The following table lists the features available from the interface and their related sections in this guide Importing Managing and Monitoring Resources on page 2 1 e Automatic discovery of hardware resources for resources in the same subnetwork Import of hardware resources using XML files Manual import Direct connection to resource Web consoles Serial Over LAN connection to managed host serial console Building Viewing and Managing Resource Logs on page 4 1 Severity color based synthesis of alerts received Advanced analysis of trap content IPMI standard PET LAN IPMI OEM PET LAN and platform specific SNMP trap decoding Platform specific trap data field decoding Simple or complex query options Query template and saving of result Collection of SEL Board amp Security BIOS and MCE status Logs Automatic Clear System Event Log option Automatic and manual resource heartbeat option Man
111. ng a Single Resource on page 2 10 According to the results this page can contain up to three tabs which are detailed in the following sections e Adding Newly Discovered Resources to the Tree on page 2 14 e Displaying Monitored Resources on page 2 16 e Troubleshooting Resource Discovery Errors on page 2 17 Adding Newly Discovered Resources to the Tree When new hardware resources are imported they are displayed under the Newly Discovered Resources tab in the Network Discovery Results page allowing you to select the new resources you want to add to the Resource tree and monitor Note If the automatic discovery feature does not detect any new resources the message No resources discovered is displayed Prerequisites You have imported hardware resources using one of the import methods explained in Importing Resources on page 2 2 Procedure 1 When the Network Discovery Results page appears displaying the results of the import procedure previously launched open the Newly Discovered Resources tab 2 Select the hardware resources you want to add to the Resource tree and monitor as explained in the table below Bult insight Care rre T A Network Discovery Results Eue Resource V x A err Newly Discovered Resources Already Monitored Resources Error on Discovered Resources Care Conti Resource Resource ID Resource Type Serial Number set LARA 108 0 BCE Blade Chassis XAN S14 00108
112. ocall Filters page appears 2 Click New a to display the Create a New Filter box b D reip ae Bult insight Care i Global Configuration Topology Discovery Autocall Filters Import Resources Groups novascale bullion bullx 560 Name l Type Resource Cool Cabinets Resources with Invalid User TENCLATE DEFAULT Be pinde E TEMPLATE DEFAULT bullx NCB Blade Resource Viewer TEMPLATE DEFAULT Cool Cabinet novascale bullion bullx S60x bullx Blade a Cool Cabinets TEMPLATE DEFAULT Chassis S s lt novascale gcos iCare Configuration TEMPLATE DEFAULT 9010 bras novascale ta TEMPLATE DEFAULT bullion bulb SEL Spe Clear Policy Autocalls General Settings reate a New Fitter Global Policies b Miscellaneous Name Software Versions Resource Type novascale gcos 9010 v c a v Create a New Filter Name Autocall custom filter name limited to 16 characters Resource Type Hardware resource type associated with the custom filter Note that the list of events differs according to hardware resource type Figure 5 7 Autocall Filters Create a New Filter 3 Complete the box and click Create c The new custom filter appears in the list of filters Note The new custom filter is created with the same criteria as the default filter for the selected hardware resource type 4 Edit the created custom filter to change criteria as detailed in Editing a Custom Filter on page 5 14 Chapter 5 Managing Servicing
113. ole The global policies are configured to cover the standard autocall requirements for each type of hardware resource According to your needs you can select global policies based on event severity or on event type If you select global policies based on event type you can decide whether to apply default filters or to create and apply custom filters Prerequisites Where applicable the required custom filter s have been created Procedure 1 From the Global Configuration tab click Autocalls gt Global Policy to display the Global Autocall Policies page insight Care Bult Topology Discovery Import Resources Groups novascale bullion bullx SBU Cool Cabinets Resources with Invalid User Resource Viewer novascale bullion bullx S60 Coal Cabinets iCare Configuration Users Site SEL Clear Policy Autocalls General Settings Global Policies gt Filters Miscellaneous Software Versions Figure 5 3 User admin Global Autocall Policies Global Autocall Policy Definition D reip dl Global Configuration bull GPU Blade Autocalls for Critical Events BCE Blade Chassis Autocalls for Critical Events Resource Type Global Policy novascale gcos 9010 Autocalls for Critical Events v Cool Cabinet Autocalls for Critical Events x bullx Blade Chassis Autocalls for Critical Events Ur a Autocalls for Critical Events _ x BCE Blade Autocalls for Critical Events
114. ollowing characters are not allowed amp gt lt 2 and space Password Password the user will use to log on e Maximum password length 16 characters Confirm Password s No character restriction CASE SENSITIVE Figure 3 1 User Management page Create a New User box 3 Complete the fields and click OK The user account is created and appears in the User Management page 3 2 iCare Console User s Guide 3 2 Deleting a User Account You can delete a user account when no longer needed or when a user has lost his password and a new user account needs to be created Note You cannot delete the predefined user account admin However the default admin user password can be changed as detailed in Changing a User Account Password on page 3 4 Prerequisites None Procedure 1 From the Global Configuration tab click iCare Configuration gt Users The User Management page appears 2 Select the user account you want to delete a click Delete b and click OK in the displayed confirmation box c The user account is deleted and disappears from the User Management page User admin a Bult insight Care S itoring a Control figuration T mtenance o Global Configuration Topology Discovery User Management Import Resources cous roups Users a novascale gcos 9010 b Cool Cabinets admin Resource Viewer Smith GU novascale gcos 9010 Cool Cabinets iCare SFRS Site SEL Microsoft Intern
115. ology Discovery novascale gcos 9010 novascale bullion bullit S60 Cool Cabinets Resources with Invalid User Resource Viewer novascale gcos 9010 novascale bullion bullx 560x Cool Cabinets iCare Configuration Users Site SEL Clear Policy Autocalls General Settings Global Policies Miscellaneous Software Versions Figure 5 5 insight Care Autocall Filters Name TEMPLATE TEMPLATE TEMPLATE TEMPLATE TEMPLATE TEMPLATE L Autocall Filters User admin Type Resource _ BCE Blade bullx NCB Blade Cool Cabinet bullx Blade Chassis novascale gcos 9010 novascale bullion bus Spi DEFAULT DEFAULT DEFAULT DEFAULT DEFAULT DEFAULT page Chapter 5 L 7 Logout Peer Bios Global Configuration Managing Servicing Information 5 11 5 12 2 3 From the list of autocall filters select the required filter and click View The Viewing Autocall Filter page appears displaying filter details Bult insight Care a Global Configuration Topology Discovery Editing Autocall Filter Back to Autocall Filters Import Resources aoe WE Name TEMPLATE novascale gcos 9010 Type DEFAULT Resource Viewer Resource novascale gcos 9010 novascale gcos 9010 Filtering is applied according to the order of criteria in the filter table iCare Configuration Thresholding Users Inactive the event is not filtered Site alb period the event is filtered according to d
116. ommand Line Protocol or launch the terminal mode command terminal The Terminal mode connects you to NovaScale 9006 System serial device via the Management Controller Note that you must first enable Terminal Serial Access in the Hardware Console Configuration Tab BMC Settings Network to use the terminal mode Console Connections Hardware Console Allows you to use the resource s Hardware Console Remote Console Allows you to remotely view use and control a server with the keyboard video and mouse on your local computer Telnet Console Allows you to connect to the server s management controller using the telnet protocol Figure 2 23 System Control tab A Click the required IP address link to start the console The console appears in a new window or in a new tab depending on your browser configuration Chapter 2 Importing Managing and Monitoring Resources 2 35 2 7 Testing Connections to Resources Connections between the iCare console and monitored resources can be checked automatically or manually to see if they are up and running Connections can be tested either automatically or manually 2 7 1 Setting up Automatic Resource Connection Tests A heartbeat test running at a defined frequency can be set up to automatically test all resource connections If broken connections are found they can be retested manually Prerequisites None Procedure l From the Resource tree select the resource s
117. on of imported hardware resources you may need to perform a management controller reset to synchronize with the iCare Console to ensure that alert transmission functions correctly e Check embedded management controller firmware version for a resource by connecting to the resource s Hardware Console s From the Maintenance tab select Hardware Information gt Management Board Controller gt Firmware Version if the first two digits are gt 10 synchronization is automatic if the first two digits are lt 10 you must perform a reset to synchronize with the iCare Console s If required reset the resource by selecting Maintenance Operations gt Unit Reset gt Reset Management Controller gt Reset Chapter 2 Importing Managing and Monitoring Resources 2 9 2 1 3 Manually Importing a Single Resource The iCare Console includes a manual import feature that you can use to add a single resource on a different subnetwork to the iCare Console d If the hardware resource you want to import is on the same subnetwork as the iCare Console and is compatible you are strongly advised to use the automatic discovery feature See Automatically Importing Resources on page 2 3 Prerequisites The hardware resources you want to discover and monitor are not already monitored and maintained by another iCare Console If this is the case delete them from that console as explained in Deleting a Resource from the Tree on page 2 20 before impo
118. onsole Graphical user interface used to access the management software embedded in the Chassis Management Module CHC See Chassis Hardware Console Clipping An Event filter criterion Clipping is defined on a Count Time basis aimed at routing a pre defined number of messages only Identical messages are counted and when the number of messages indicated in the Count field is reached within the period of time indicated in the Time field no other messages will be selected for routing CMB Chassis Management Board CMC A Corrected Memory Check condition is signaled when hardware corrects a machine check error or when a machine check abort condition is corrected by firmware See MCA CMC Chassis Management Controller CMM Chassis Management Module Core Core is the short name for the processor execution core implemented on a processor A core contains one or more threads logical processors CRU Customer Replaceable Unit A component board module fan power supply etc that is replaced or added by the End User as a single entity CSE Customer Service Engineer D DES Data Encryption Standard DHCP Dynamic Host Configuration Protocol DMA Direct Memory Access Allows data to be sent directly from a component e g disk drive to the memory on the motherboard The microprocessor does not take part in data transfer enhanced system performance 9 2 iCare Console User s Guide DNS Domain Name Server E
119. ource is enabled See Enabling Disabling Resource Monitoring on page 2 30 BIOS logs are also collected when an Action Request Package is created to troubleshoot hardware resources See Creating an Action Request Package on page 5 20 BIOS logs recorded when the hardware resource was monitored remain in the iCare Console database Prerequisites The hardware resources requiring attention are present in the Resource tree Note If you are using Internet Explorer check the following security parameters e From the Tools menu select Internet Options gt Security gt Custom Level gt Downloads e Check that the Automatic prompting for file downloads and File download parameters are Enabled Procedure 1 From the Monitoring tab click BIOS Log Viewer to open the BIOS Log page 2 From the Resource tree select the resource s for which you want to query the database Dui f J ngout Bulk insight care L System Control T Specite Configuration Maintenance Global Configuration GEicroups BGPBperauitcroup AR SRV 179 OBBskv Lara 230 231 Pae 51455545 9 LIFRp anien R GOE vona C No Date Range Oilmor vav e Predefined Tastoay From To F Launch e Select the resources for which you want to launch a BIOS logs query in the resource tree Select Date Range options to filter BIOS logs according to a date criterion ClickLaunch to launch BIOS logs query and yew the Sered BIOS logs SE v Figure 4 11 BIOS
120. ource s for which you want to set up automatic resource connection tests From the Maintenance tab click Resource Test gt Manual to open the Manual Resource Test page All the selected resources are listed in the Manual Test Configuration box ion Global Cc a Intervention Report Viewer Intervention Report Creation Action Request Package Database o0BGroups aMEbetauitGroup Resource Test Banan Bund EO coot_casinet Manual Automatic ODMarmoire_vav EOElccos 9010 Rome5_Linux E 0lmaP_F5_MONo_MOD E DUS ans7 058 UB ngan griet Module 0 172 31 50 158 No 2011 10 19 08 40 28 2011 10 19 08 40 41 O6mar_F5_Mutti mop SHEE SLR Module 0 172 31 50 101 No 2011 10 19 08 40 28 2011 10 19 10 14 42 OBB ouadrir2 OBB partacs3 GOBIMesca 4ssu turin OB rurin2 Linux OBIMEscA 4SNL Milan OBIMescaT MENETRIER OE neo002 00 A OBMuLTI MODUL LARA OESsrv Lara 230 231 O61 _BolrieR_LARA Resources Automatic Test Last Test Date Last Test Status Last Trap Date Figure 2 25 Manual Resources Test page Use the check boxes to confirm the resources for which you want to launch a manual resource connection test Click the Launch Test button to launch the test If the connections to the resource s are up the test result s are displayed in GREEN If the connections to the resource s are down the test result s are displayed in RED Chapter 2 Importing Managing and Monitoring Resources 2 37 Chapter 3 Managing iCa
121. ows or Linux required Once installed users can connect remotely to the iCare Console using a Web browser 1 2 iCare Console User s Guide 1 2 Displaying Software Version Information If needed for maintenance and troubleshooting operations for example checking current software versions prior to an upgrade you can display iCare Console and other software version information Prerequisites None Procedure e From the Global Configuration tab click Miscellaneous gt Software Versions to display the Software Versions page Global Configuration Topology E Discovery Software Versions Import Resources Groups iCare novascale gcos 9010 novascale bullion bullx S60 Operating System Cool Cabinet Apache BCE Blade Chassis PHP Resource Viewer PostgresaL 8 3 7 novascale gcos 9010 novascale bullion bullx S80x Cool Cabinet BCE Blade Chassis iCare Configuration Users Site SEL Clear Policy Autocalls General Settings Global Policies Filters Miscellaneous Software Versions E Ei Figure 1 1 Software Versions page Chapter 1 Getting Started 1 3 1 3 Starting the iCare Console Once the iCare Console has been installed you can start the iCare Console using an Internet Explorer or Firefox browser Prerequisites The PC hosting the iCare Console is running The Web browser is configured to accept cookies and to allow file downloads Procedure 1 Double clic
122. pe Note You can assign a different autocall policy to one or more specific resources as explained in Selecting Specific Autocall Policies on page 5 9 5 8 iCare Console User s Guide 5 9 Selecting Specific Autocall Policies Global autocall policies are available for all hardware resources of the same type and are supplied with the console The global policies are configured to cover the standard autocall requirements for each type of hardware resource If the global autocall policies for one or more specific hardware resources do not meet your needs you can apply one or more specific autocall policies to these hardware resources while still maintaining the global policies for all the other hardware resources Furthermore you can apply specific policies based on event severity or on event type If you select specific policies based on event type you can decide whether to apply default filters or to create and apply custom filters Prerequisites Where applicable the required custom filter s have been created The hardware resources to which you want to apply a specific autocall policy are present in the Resource tree Procedure l 2 Click the Specific Configuration tab to display the Specific Autocall Policies page From the Resource tree select the resource s to which you want to apply a specific autocall policy a and click the Refresh button b The autocall specific configuration table appears lc
123. rces a Eas F6_MULTI MOD Number of SEL events Number of inconsistent SEL events Satus S 3u 0492 110 o RMSE mne me n Ouse no wa Number of SEL avert Nurrines of inconsistent SEL events Status ap 91 1690 SMEMesca4seu turin Brunn Ln SOSmesca4snv milan GOSmescat menetrier OBine0002 00 GOP BOMER_LARA ARA 109 UB nu Sv 179 GOGPoutson_mar JESMADRID HELIOS OBwaurid Poutson Figure 4 24 SEL Correction Result page If required move on to the next correction Chapter 4 Building Viewing and Managing Resource Logs 4 25 Chapter 5 Managing Servicing Information This chapter explains how to set up the autocall feature to transmit alerts to the Bull Support Center and how to create and manage intervention reports and action request packages to facilitate preventive and corrective maintenance operations It includes the following topics e Completing the Site Form on page 5 2 Configuring Autocalls on page 5 3 e Managing Autocalls on page 5 4 e Selecting Global Autocall Policies on page 5 7 e Selecting Specific Autocall Policies on page 5 9 Configuring Autocall Filters on page 5 11 e Creating an Intervention Report on page 5 18 e Viewing the List of Intervention Reports on page 5 19 Creating an Action Request Package on page 5 20 Note The Autocall feature is reserved for customers who have subscribed to Bull s Remote Maintenance service offer For more information please contact your Bull representative Ch
124. re Users Access to the iCare Console is based on user accounts to ensure that only authorized users have access to the console The console is delivered with the predefined user account admin but you can define as many other user accounts as required This chapter explains how to manage user access to the iCare Console It includes the following topics e Creating a User Account on page 3 2 Deleting a User Account on page 3 3 e Changing a User Account Password on page 3 4 Chapter 3 Managing iCare Users 3 1 3 1 Creating a User Account You can create a personal user account for each person that needs to log onto and use the iCare Console Prerequisites None Procedure 1 From the Global Configuration tab click iCare Configuration gt Users The User Management page appears 2 Click Create to display the Create a New User box User admin Bull insight Care lonitoring E st roat Specifi iguration i Global Configuration Topology Discovery User Management Import Resources EITE Users a novascale gcos 9010 Cool Cabinets admin Resource Viewer Smith novascale gcos 9010 Coal Cabinets E Create a New User iCare gontigurarion Site User Password SEL Clear Policy Confirm Password P General Settings Global Policies Filters Miscellaneous Software Versions Create a New User Name the user will use to log on e Name limited to 16 characters CASE SENSITIVE e The f
125. reup Fitered SEL E Date Range Not Species ai rep EE oo Naming Everts ET 00 814 00129 Change Event Gabus K review V Comment Apply URB nu lan BO Bsce com siade SEL Events for the Selected Resources BOBcapinet 1 O DetaurGroup SS lt Pri Coon Server zi LURE ovv Semmy Site pae Tine Y eia Senne Type Y sanar Mame Pont Description o ML UE aneeiuieen Neron TMW 25 Correctatie ECC threshold reachod Assorion D GOBmesca r Firmware Version 110700 SBOGhurin croup Module SM XAN LT3 50102 UR nn paan Mame Dubin paian 102 Ig n Master Module ID 0 Partion Compostion 0001 Moie 1 0 MAC Address 08 0098 35 71 7c Trap Seance Type IP Database Evert Key 37 vent Type Sp veer Direction Assertion Evert 5 events in S minute s Operation to Recover K Sensor Device SN Sensor Description D 8 wath Ou 20 aise check CNM 16 to C MM_23 Sensor Hat EEN 238 UTC Offset 0 rites I MR 29 Correctatie ECC threshold reached Assertion D Memory DMR 23 Comes ECC twesholdresthed Assertion T Memory DMR 25 Comrectatie ECC thresholdreathed Assertion D 2010 02 19 170524 SMC_O Memory DIMW_23 Correctable ECC threshold resthed Assertion T 2010 03 19 1700 13 SMC_O Hemen DM 25 Conectate ECC threshoidreathed Mep D 2010 02 19 164740 SUCO Herman Dmu Comectitle DCC Ihreshold reached Assertion J O Neman Du23 Comeetsbie ECC thresholdreathed Assertion D DMM_27 Comsetatie ECC threshold reached Assertion Fi
126. rmware version of imported hardware resources you may need to perform a management controller reset to synchronize with the iCare Console to ensure that alert transmission functions correctly e Check embedded management controller firmware version for a resource by connecting to the resource s Hardware Console s From the Maintenance tab select Hardware Information gt Management Board Coniroller gt Firmware Version if the first two digits are gt 10 synchronization is automatic if the first two digits are lt 10 you must perform a reset to synchronize with the iCare Console s If required reset the resource by selecting Maintenance Operations gt Unit Reset gt Reset Management Controller gt Reset 2 32 iCare Console User s Guide 2 4 2 Understanding Monitored Resource Status Monitored resource status can be easily viewed from the Resource tree which is automatically refreshed at regular intervals Status indicators are available at three levels in the Resource tree e Global status icon located on the root node e Group status icon associated with the monitored resource group node s Resource status icon associated with each monitored resource When an event is received in the iCare Console database the status icons change color to reflect event severity as explained in Table 2 12 You can then query the database to view the event and analyze the problem as explained in Building and Checking System Event
127. rting them into the current console Procedure 1 From the Global Configuration tab click Topology gt Import Resources The Import Resources page appears 2 Click the Manual Import tab and select the type of hardware resource you want to import from the Resource Type drop down list User admin P Help L Logout er Bult _ insight Care Monitoring System Control Specific Configuration Maintenance 8 Topology Discovery Import Resources Import Resources gt Groups XML File Import Manual impor novascale bullion bullx S60 Gai Cabinets ee P BCE Blade Resource Type Select a Platform Type v Resources with Invalid User Resource Viewer novascale bullion bull lt SBU Cool Cabinets BCE Blade iCare Configuration Users Site SEL Clear Policy Autocalls General Settings Global Policies Filters Miscellaneous Software Versions Figure 2 6 Import Resources page Manual Import tab 2 10 iCare Console User s Guide 3 Use the resource Hardware Console configuration data to complete the fields as explained in the following table Manual Import novascale gcos 9010 Resource Name novascale gcos 9010 name 16 characters maximum Resource Serial Number novascale gcos 9010 serial number 13 characters Resource ID novascale gcos 9010 ID Value between O and 65535 Partition Name Partition name 16 characters maximum User User account name and password used to connect to the resource
128. rts You can display intervention reports on monitored resources at any time to help you perform preventive or corrective maintenance or problem analysis operations Prerequisites The hardware resources for which you want to view intervention reports are in the Resource tree Procedure 1 From the Maintenance tab select Intervention Report Viewer 2 From the Resource tree select the hardware resource s for which you want to view intervention reports a and click Refresh b The intervention report list appears c DP rei 9 Logout Ea Global Configuration Resources pie eae i Intervention Report Creation Action RequestPackage Database SOEcroups GiElpetaultcroup O rmoire_V2V Reports for Selected Resources oO 7 E DefaultGroup Group B B E nae E SRV LARA 230 231 novascale bullion bullx S60e9 ane Start Date lt Eni Date v iInterventionTime v Order Number v Operator Name lt E 2011 10 05 2011 10 05 2H 0001 BM Delet EIRE ff Figure 5 13 Intervention Report Viewer page 3 Use the Expand Collapse button to display or hide intervention report details Note If no reports have been generated for a given hardware resource the message No reports available is displayed Chapter 5 Managing Servicing Information 5 19 5 9 Creating an Action Request Package You can collect all the files required to troubleshoot monitored hardware resources using the A
129. s Guide Procedure 1 From the Monitoring tab click SEL Viewer to open the System Event Log SEL Viewer page 2 From the Resource tree select the resource s for which you want to query the database Dies 2 Logout Bult insight Care T Return to OK I Information I Monitor I Unspecified E anha e Global Configuration E 9 2 GEicroups a OBbefaultGroup T 1 Senior hea k 2 OGIMesca 4s3u Template Name z l neier 0 UEaRSCA A4SNL RS A E FL OBimesca t 9 Critical Events R Received C No Date Range F Non recoverable E in review Predefined Last Day M Critical F Concluded From T warning Events To Ee T Information Events Launch Select Event Severity and Event State checkboxes to filter events according to severity and state Select Date Range options to filter events according to a date criterion Select the Advanced Options checkbox to filter events according to precise criteria Select the Save Template checkbox to save your Query Template for future use Click Launch to launch a SEL query and view the filtered SELs Select the resources for which you want to launch a SEL query in the resource tree ls Figure 4 1 System Event Log SEL Viewer page 3 Complete the System Event Log SEL Viewer template and query fields as explained in the following table Chapter 4 Building
130. s and click Apply Notes The User Password fields are mandatory e For more information about the Network Discovery Results page see Managing Imported Resources on page 2 14 4 Click a blue tab to display the updated Resource tree e d According to the embedded management controller firmware version of imported hardware resources you may need to perform a management controller reset to synchronize with the iCare Console to ensure that alert transmission functions correctly e Check embedded management controller firmware version for a resource by connecting to the resource s Hardware Console e From the Maintenance tab select Hardware Information gt Management Board Controller gt Firmware Version if the first two digits are gt 10 synchronization is automatic if the first two digits are lt 10 you must perform a reset to synchronize with the iCare Console s If required reset the resource by selecting Maintenance Operations gt Unit Reset gt Reset Management Controller gt Reset Chapter 2 Importing Managing and Monitoring Resources 2 5 2 1 2 2 1 2 1 2 6 Manually Importing Multiple Resources When you want to import multiple hardware resources and these resources are not on the same subnetwork as the iCare Console or are not supported by the automatic discovery feature you can create and use an XML import file You must first download the XML file template from the console and complete it
131. ssion functions correctly e Check embedded management controller firmware version for a resource by connecting to the resource s Hardware Console s From the Maintenance tab select Hardware Information gt Management Board Coniroller gt Firmware Version if the first two digits are gt 10 synchronization is automatic if the first two digits are lt 10 you must perform a reset to synchronize with the iCare Console s If required reset the resource by selecting Maintenance Operations gt Unit Reset gt Reset Management Controller gt Reset iCare Console User s Guide 2 1 1 Automatically Importing Resources The automatic discovery feature scans the subnetwork detects any hardware resources that can be monitored by the iCare Console and adds them to the Resource tree d You are strongly advised to use the automatic discovery feature to import compatible resources on the same subnetwork as the iCare Console The manual import features are reserved for non compatible resources or for resources on a different subnetwork to the iCare Console To import hardware resources outside the subnetwork or non compatible with the automatic discovery feature see the following sections e Manually Importing Multiple Resources on page 2 6 e Manually Importing a Single Resource on page 2 10 Prerequisites The hardware resources you want to discover and monitor are on the same subnetwork as the iCare Console The hardwar
132. t Log Time 1970 01 01 1540 33 0001 Bror Log Idemi er Pm 0404 BMC Version 110902 aga 1158 Danner DUMP BIOS os 97172814 1d LOW Te ee a p KFT Date Time 2011 04 20 09 02 29 000 R vat how Sne Oe at 7 Pea D MR RR C Kr o M EEE E an mask s ID Mas E BOO mar panna vy LEOD Be MS nR C KK o PELCO EH Figure 4 14 Filtered BIOS Logs View 4 7 2 Downloading BIOS Logs Prerequisites The hardware resources requiring attention are present in the Resource tree 4 16 iCare Console User s Guide Procedure 1 Launch a BIOS query as explained in Building and Checking BIOS Logs on page 4 14 The Filtered BIOS Logs page lists all the BIOS log files for the selected resources within the specified date range where applicable insight Care SEL Viewer Message Viewer B GEicroups SGGiberauttcroup SB 545 snr 175 OR za Date Range Last 90 Days 20 banien Platform SN Platform Name ServerName Time ir Download BOBuvora AN S14 55129 LARA3 SRV 129 LARAI 129 2011 05 06 19 44 22 ow P tas leoia vzv XAN S14 95129 LARAS GRV 129 LARA3 129 2011 05 08 18 44 22 wa r et XAN 14 95129 LARAS SRV 129 LARA3 129 2011 05 06 15 44 24 wa r XAN 14 95129 LARA S 179 LARA3 129 2011 05 06 15 44 22 v r XAN 814 55129 LARA S 179 LARA3 129 2011 05 06 15 44 24 Yew r AN S14 95129 LARA S 179 TARAI 129 2011 05 06 15 44 22 Yew r XAN S14 55129 LARA Sv 179 LARAI 129 2011 05 06 15 44 24 uw r XAN S14 55129 LARA3
133. ta Event data may include POST error codes that reflect hardware errors or software conflicts within the system A non volatile storage area into the BMC and associated interfaces for storing System platform Event information for later retrieval Server Hardware Console Graphical user interface used to access the management software embedded in the server module SHC See Server Hardware Console SIB BCS Interconnect Board Simultaneous Multi Threading See Multi Threading Glossary g9 SMBIOS System Management BIOS SM BUS System Management Bus SMI System Management Interrupt SMP Symmetrical Multi Processor The processing of programs by multiple processors that share a common operating system and memory SMT Simultaneous Multi Threading SMTP Simple Mail Transfer Protocol SNC Scalable Node Controller The processor system bus interface and memory controller for the Intel870 chipset The SNC supports both the ltanium2 processors DDR SDRAM main memory a Firmware Hub Interface to support multiple Firmware hubs and two scalability ports for access to I O and coherent memory on other nodes through the FSS SNMP Simple Network Management Protocol SoC System on Chip Socket Central Processing Unit mutlticore interface SOL Serial Over LAN Mechanism that enables the input and output of the serial port of a managed system to be redirected via an IPMI session over IP SO DIMM Small Outline Dual In line
134. tervals It appears in the left frame of the iCare Console when a blue tab is selected When you first set up the iCare Console to monitor resources or when you want to add or remove resources to or from the iCare Console perimeter you must build and or update the Resource tree Once a hardware resource has been imported into the Resource tree it is automatically monitored and SEL and Board and Security Message logs are enabled N norn Hardware resources can only be monitored and maintained by ONE iCare Console at a given time If you want to transfer the monitoring and maintenance of hardware resources to another iCare Console running on another PC you MUST delete the hardware resources concerned from the current Resource tree before importing them into another Resource tree to ensure correct operation See Deleting a Resource from the Tree on page 2 20 and Importing Resources on page 2 2 for details The following tasks are explained in this section e Automatically Importing Resources on page 2 3 Manually Importing Multiple Resources on page 2 6 e Manually Importing a Single Resource on page 2 10 Note For a graphical description of Resource tree features see Figure 1 4 Resource tree on page 1 8 d According to the embedded management controller firmware version of imported hardware resources you may need to perform a management controller reset to synchronize with the iCare Console to ensure that alert transmi
135. this account is set up on the hardware resource Serial Number Module serial number 13 characters IP Address BMC IP address decimal values example 129 192 1 10 MAC Address Module MAC address hexadecimal values example 5E FF 56 A2 AF 15 Manual Import novascale bullion bullx 6000 Platform description Resource Name Resource name 16 characters maximum Resource Serial Number Resource serial number 13 characters Password Module Cor Flexible Add Paton Partition Name Partition name 16 characters maximum User User account name and password used to connect to the resource this account is set up on the hardware Password resource Partition Composition Reserved Automatically updated 4 digits indicating the presence or not of each module in the partition 1 indicates presence O indicates absence The digits are arranged from module ID O on the right to module ID 3 on the left Master Module ID Module ID of the partition used as the Master Module ID the module IDs are set up on the hardware resource You can use any module of the partition as the master module Add Module Used to add module s into the partition Module description Serial Number Module serial number 13 characters IP Address BMC IP address decimal values example 129 192 1 10 MAC Address Module MAC address hexadecimal values example 5E FF 56 A2 AF 15 Module ID Module ID single number inside the platform Chapt
136. tion When you start the iCare Console for the first time just after installation you need to perform a few preliminary configuration tasks to ensure correct operation These configuration tasks are listed below in order of priority e Importing Resources on page 2 2 Completing the Site Form on page 5 2 and Configuring Autocalls on page 5 3 if you have subscribed to Bull s Remote Maintenance service offer Note Other configuration tasks can be performed when required 1 6 Stopping the iCare Console You can stop the iCare Console at any time by clicking the Logout link E REEN in the upper right corner of the console Chapter 1 Getting Started 1 9 Chapter 2 Importing Managing and Monitoring Resources This chapter explains how to import and manage hardware resources using the Resource tree which displays a hierarchical view of monitored resources and their status It includes the following topics e Importing Resources on page 2 2 e Managing Imported Resources on page 2 14 e Managing Resource Custom Groups on page 2 23 e Monitoring Resources on page 2 30 e Viewing Resource Details on page 2 34 Connecting to a Resource Console on page 2 35 e Testing Connections to Resources on page 2 36 Chapter 2 Importing Managing and Monitoring Resources 2 1 2 1 2 2 Importing Resources The Resource tree displays a hierarchical view of resource status icons and is automatically refreshed at regular in
137. to the current console Procedure 1 From the Global Configuration tab click Topology gt Import Resources The Import Resources page appears 2 Check that the XML File Import tab is selected er admin Bult insight Care Global Configuration Topology Discovery Import Resources Groups mne Import Manual Import novascale bullion bul S60xx Coal Cabinets BCE Blade Resources with Invalid User Resource Viewer novascale bullion bullx 560x Cool Cabinets BCE Blade iCare Configuration Users Site SEL Clear Policy Autocalls General Settings Global Policies Filters Miscellaneous Software Versions Figure 2 4 Resource features can be saved to an XML file and imported If you have already created the XML file click Browse to select the file and then click Import If you have not created the XML file select the required template fram the list below and right click to save the template to your local disk XML File Parcourir Download the XML template for a novascale gcos 9010 server Download the XML template for a novascale bullion server Download the XML template for a Cool Cabinet Download the XML template for a bullx server S60xx Series S Download the XML template for a bullx blade Chassis B5xy Series Import Resources page XML File Import tab Click Browse to locate and specify the required XML file path iCare Console User s Guide A Click I
138. umn Displays the error message label Figure 2 10 Use the following Discovery Error Messages and Troubleshooting Actions tables to resolve problems before launching a new discovery B Expand Collapse button Network Discovery Results page Error on Discovered Resources tab Chapter 2 Importing Managing and Monitoring Resources 2 17 Discovery Error Messages and Troubleshooting Actions Duplicate IP address 2 or more resources use the same IP address Actions e XML File Import typing error change the resource lt ip_ address gt platform or module XML tag value then re import the XML file e Manual Import typing error re import the resource e If this is not a typing error contact your Network administrator Table 2 2 Duplicate IP address error Duplicate MAC address 2 or more resources use the same MAC address Actions e XML File Import typing error change the resource lt mac_address gt platform or module XML tag value then re import the XML file e Manual Import typing error re import the resource e If this is not a typing error contact your Customer Service Engineer Table 2 2 Duplicate MAC address error Message Duplicate module serial number Description 2 or more resources use the same module serial number Actions e XML File Import typing error change the resource lt module_serial_number gt XML tag value then re import the XML file e Manual Import typing error re i
139. utocalls latform_400034 novascale bullion bullx S 60xx General Settings jatform_400036 novascale bullion bullx S60xx Global Policies jatform_400038 novascale bt pullx S60xx Filters atform_400043 novascale bu bullx S60xx jatform_400045 novascale bul bullx S60xx Miscellaneous G1Platform_400047 novascale bullion bullx S60xx Software Versions Platform_400049 novascale bullion bullx S60xx Figure 2 19 Changing the user account for a group of resources Chapter 2 Importing Managing and Monitoring Resources 2 29 2 4 2 4 1 2 30 Monitoring Resources A hardware resource imported into the iCare Console is automatically monitored which implies that e The resource appears in the Resource tree and is associated with an icon that indicates its status e The SEL event tracking feature is enabled Enabling Disabling Resource Monitoring You can enable or disable the monitoring feature for any imported hardware resource a d When monitoring is enabled for a hardware resource the BIOS logs already present on the hardware resource are transferred into the iCare Console database New BIOS logs will be sent to the iCare Console database See Building and Checking BIOS Logs on page 4 14 When monitoring is disabled for a hardware resource it disappears from the Resource tree and events are no longer recorded for it Events and BIOS logs recorded when the hardware resource was monitored remain in the iCare Console
140. with the required values N norn If the hardware resources you want to import are on the same subnetwork as the iCare Console and are compatible you are strongly advised to use the automatic discovery feature For details see Automatically Importing Resources on page 2 3 Creating a Hardware Resource XML Import File Hardware resource XML import files are created by downloading the appropriate template s from the iCare Console and adding the information indicated in the file Although different templates are available according to hardware resource type the resulting XML import files can either be used separately or merged into a single XML import file when you are ready to import resources d The following procedure describes how to create an XML import file from the Import Resources page Note that you can also get an XML import file using the automatic discovery feature For details see Adding Newly Discovered Resources to the Tree on page 2 14 Prerequisites You have the information required to complete the XML import template file fields Procedure 1 From the Global Configuration tab click Topology gt Import Resource The Import Resources page appears 2 Check that the XML File Import tab is selected sr admin P Heip Logout 2 3 Bult insight Care Global Configuration Topology Discovery Import Resources Groups novascale bullion bullx S60 Cool Cabinets BCE Blade Resources with Inv
141. y Operation to Recover Change power supply Event Data 01 00 00 00 00 00 00 00h Trap Source Type IPMI Database Event Key 15980 Event Data Meaning TBC Event Type Specific 6Fh Event Direction Assertion Event Sensor Device SMC_1 81h Sensor Description PS_1 Entity Code Unspecified Local Timestamp 2009 07 31 18 02 20 Sensor Number 05h 6 Entity Instance 0 Figure 4 2 Filtered SELs page Chapter 4 Building Viewing and Managing Resource Logs UTC Offset 120 minutes 4 5 4 2 Managing System Event Logs SEL The iCare Console provides a SEL event tracking feature for each monitored resource When an event occurs on a monitored resource it is recorded in the resource s System Event Log SEL and then sent to the iCare Console database You can query the database to view events to help you analyze hardware failure or perform preventive maintenance Prerequisites None Procedure 1 Launch a SEL query as explained in Building and Checking System Event Logs SEL on page 4 2 By default the Filtered SELs page lists the SEL events for the selected resources within the specified date range where applicable L System Cont Message Viewer BIOS Log Viewer MCE Status liter Date Range Not Specified SEL Events for the Selected Resources Filtered SELs Page New Query link Click this link to launch a new SEL query Global Event Status bars RED number of critical events with status
142. y place hazardous voltage on metal parts of the system or the devices that attach to the system and result in an electrical shock It is mandatory to remove power cables from electrical outlets before relocating the system A CAUTION This unit has more than one power supply cable Follow procedures for removal of power from the system when directed Legal Information xi Laser Safety Information if applicable The optical drive in this system unit is classified as a Class 1 level Laser product The optical drive has a label that identifies its classification The optical drive in this system unit is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 60825 1 2001 and CENELEC EN 60825 1 1994 for Class 1 laser products A CAUTION Invisible laser radiation when open Do not stare into beam or view directly with optical instruments Class 1 Laser products are not considered to be hazardous The optical drive contains internally a Class 3B gallium arsenide laser that is nominally 30 milliwatts at 830 nanometers The design incorporates a combination of enclosures electronics and redundant interlocks such that there is no exposure to laser radiation above a Class 1 level during normal oper
143. you want to delete is no longer used in a default or specific Use Custom Filter autocall policy Procedure 1 From the Global Configuration tab click Autocalls gt Filters The Autocall Filters page appears Deleting a Custom Filter You can delete a custom filter at any time if it is no longer needed and no longer in use You cannot delete default autocall filters From the list of autocall filters select the required filter a and click Delete b Then in the displayed confirmation box click OK c P hHeip IS Global Configuration Bult insight Care Topology Discovery Import Resources Groups novascale gcos 9010 Resource Viewer novascale gcos 9010 iCare Configuration Users Site SEL Clear Policy Autocalls General Settings Global Policies Miscellaneous Software Versions Figure 5 11 Autocall Filters Name Type Reso CustomFilter1 MyFilter CUSTOM The page at http 172 31 50 38 says Are you sure you want to delete the MyFilter filter for system novascale gcos 9010 Click OK to delete or Cancel to exit this dialog Chapter 5 Autocall Filters page Delete a filter Managing Servicing Information 5 17 5 7 Creating an Intervention Report You are advised to create an intervention report when you perform preventive or corrective maintenance or problem analysis operations on hardware resources monitored by the iCare Conso

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