User Guide TWS Phone V2.1
Contents
1. pros Sssedesseseret a MADD AD AA AA bee ID OMA bt peer Fishes LAA fey nn ee dae nape 0 il een gt TEN ARIAK o APPETITE PS 2 FF 3 ty A Bh AAN AA A A LARA AAA PR eee 9 RDA PAPAS Et AR AR PO e Js a A AAN a a r a f r Ta a 2 j p 1 ae ASE IAN YT SS AAA ni 4 eS ees Fy pp Bd Pr o dh gle Btn fu ai A e ARAS ee IR HADAS A ARA fo IAN NADA AAA babe AAA AAA ERA RA y Y voy y Y he E PP FS 1 FETT sp AA AAA ot AAA 4 AI SAO OSE TY a y s A 3 an an ope 1 PASA e ii j ALA Am ehh dt PRPA Sy ser Guide S Phone V2 1 AMT PTD TLA 0021 2 1 EN April 2007 Contact and Support AASTRA MATRA Telecom Address 1 rue A2. ane k mew The following window gives access to the audio settings Select a sound card for voice j Set the voice volume Phone Vols Plantronics Headset 3 l 7 Select a sound card for the microphone Volume sorte Micro Plantronics Headset C Set the microphone volume Volume micro AS Select a sound card for the ringer Sonnerie PCI Audio F Volume sonnerie Test the ringer Select the ringer volume AMT PTD TLA 0021 2 1 FR Page 19 21 3 3 2 DTMF dialling To access the DTMF code dialling interface open the TWS Caller main page then select the DTMF dialling icon See below DTMF dial Using the DTMF dial function You can send a sequence of DIMF digits either by clicking on a key on the digital keypad or by entering the sequence and clicking the validation key Field in which to enter a sequence of DTMF digits DTMF Numbering Send the sequence entered in the DTMF field Click on a key to send a DTMF code n ED ah Page 20 21 AMT PTD TLA 0021 2 1 FR 3 4 Call pit s option TUS Phone Upen Edit shortcuts Display shorcuts Forward Call gueues If this option has been activated by your administrator you can access the Call pits menu in TWS Phone In this case when you click Call pits the call pits window opens This window returns to its normal state during the next start up open or closed and even geographic posit
3. in edit mode Delete line Change to line edit mode disappears in edit mode ya Save modifications appears only in edit mode Add a new line Page 16 21 AMT PTD TLA 0021 2 1 FR 3 2 2 1 Rules PBX status Rules management Status management Alias management management Active Status Condition Origin Forwarding Y mi Attending a meeting No answer al calls z Standard Y la Absent Immediate External calls Standard status management management Add a new Apply current rule Choose the status of Condition of the rule forwarding rule e the rule defined in defined in PBX status Define the origin of forwarding The forwarding rules are defined in this tab you have to first create the different possibilities of applying the rule see 3 2 2 2 Moreover you must have defined the Forwarding aliases see 3 2 2 3 The Condition option list lets you choose according to the conditions present for the PBX State for example if you want to forward on no answer or an immediate forward or even a forward on busy The Origin option list lets you set the source from which the rule will or will not apply e Int Ext From Internal or External e Int From Internal e Ext From External Then check Active to validate this rule for the selected number AMT PTD TLA 0021 Page 17 21 3 2 2 2 Statuses My statuses Status list Absent Attending a meet
4. ake a second call just click on a phone number This action is used mainly in two cases 1 You want to consult a person and put your contact on hold in the meantime In this case it would be better to use the hold key 2 You wish to set up a conference call between yourself and two other persons In this case you must put the first contact on temporary hold contact the second person to ask their opinion for example and finally connect the three people using the conference button Launching a 2 call automatically puts the first call on hold but it remains in the active calls box Once the call has been set up with the new correspondent two names appear in the active calls box You can then activate the conference mode if you wish see the key below AIG Franck J 3F HARTIER Marc 3485 a e Note you can also click directly on the telephone number in the TWS Phone directories to start a second call The following buttons appear if a three way call takes place Alternate the two calls available only when two active calls are displayed Clicking on the button will reverse the state of the two calls in the active calls box one changes to temporary waiting state but remains in the active calls box while the other is put on line Resume call available only when two active calls are displayed This function is useful when you have set up an enquiry call and you want to end one of the two
5. ck on TWS Phone then Keys Shortcut admin Alias Humbers Benjamin Franck Jocelyn Marc Daniel Eric Hotline Standard Fax f 3 3 2 e 3 O lf you wish to add a new shortcut just click on and the following line appears o 2 Per o Alias the name that will appear Number the phone number to dial associated with the shortcut name Creating a shortcut O Cancel the modifications made on the selected line appears only in edit mode Delete line Fi Change to line edit mode disappears in edit mode fi Save modifications appears only in edit mode AMT PTD TLA 0021 Page 15 21 3 2 2 Forwarding management mo EN Click on the Ealler icon to access the TWS applications menu then click on TWS Phone then Forwards to obtain the following menus The following list of options appears at the top of each of these menus Current set number Activate forwarding for this set My current number j Benjamin Portable JT Active This list lets you choose the number for which the forwarding rule is to be applied and whether you want this rule to be active or not corresponding check box For the tabs explained below the editing and creation of a new line and the update of certain lines follow the same principle i e the following buttons are used Te Cancel the modifications made on the selected line appears only
6. conversations Pressing this button ends the active conversation and resumes the temporary waiting call If you want to end the other conversation you must use the Alternate the two calls button first AMT PTD TLA 0021 2 1 FR Page 9 21 Set up a conference avallable only when two active calls are displayed If you use this function you will bring together two contacts ina single box which only contains the contact numbers CHARTIER Marc f 3005 300 l ai Three actions are possible during a conference These actions are described above Special case when the resume call function is used you end the conversation with the last person who came on line with you before the conference was set up 3 1 1 2 Incoming calls The second part located at the bottom left shows incoming calls Incoming Calls This box displays incoming call events when a person tries to reach you his or her telephone number is displayed in the box as well as his or her identity if it exists in the company s directory this depends on the configuration of the TWS or TWP server on your site This is what is displayed when a person that exists in the company directory calls you 2 actions are possible ONTEN you can pick up the call by clicking on this person s telephone number and or name it will then move to the first part see above e Fu diverts the call This means that the call is channelled to another line with
7. ess at most two calls are managed Active Calls HARTIER Mare 3885 Incoming Calls Waiting calls TAIH Franck Y All waiting calls are displayed in this window several persons can be managed depending on All incoming calls are the set configuration displayed in this window several persons can be managed depending on set configuration Manuel Fabien Gautier 0 7 Jocelyn Up to 36 terminals can be supervised at the same time Page 6 21 AMT PTD TLA 0021 2 1 FR 3 Using TWS Phone For the TWS Phone application to start you must have configured its launch in Profile gt Application this operation is described in detail in the TWS Applications documentation TWS Phone has 4 distinct windows e Amain Phone window for managing incoming on hold or active calls e A window for supervising the numbers configured as shortcuts e A video conference window e The caller window containing the general TWS Phone application configuration We shall describe the first three Windows in the telephony video part and handle the last part in the configuration part 3 1 Telephony 3 1 1 Main window The first window Is as follows amp 6 Incoming Calls TAIN Franck 3887 AMT PTD TLA 0021 Page 7 21 3 1 1 1 Active calls The first part located on top of the window shows the active calls por Eat 6 This box is active when you off hook or pic
8. ever only one number will appear in the box You may resume the conference at any time and in the meantime the other correspondents may talk to each other in private Page 12 21 AMT PTD TLA 0021 2 1 FR 3 1 2 Supervision window To open this window go to Caller then click on Phone then Key display this window opens Speed dial shortcut Gautier Franck Shortcut area simply click on a shortcut box to dial Benjamin the number assigned to it You may create up to 36 shortcuts using the shortcut edition interface Direction Steph described below Supervision colour code MI The supervised set is online The supervised set is ringing EE The supervised set is idle AMT PTD TLA 0021 Page 13 21 3 1 3 Voicemail control window Voicemail remote control AEDI Send extension number and secret code to the server when requested Delete current message Play previous message Play next message Play message To access voicemail control click the Baller icon then TWS Phone and then Voicemail 1 Call your voicemail using the icon located on your caller 2 Click on to send the extension number when you are prompted for it 3 Use the arrows to navigate between the messages or the bin to erase the current message Page 14 21 AMT PTD TLA 0021 2 1 FR 3 2 Configuration 3 2 1 Creating keys Click on the callen icon to access the TWS applications menu then cli
9. hony Web Services Phone Is a tool for managing incoming telephone calls forwards video conferences and call supervision You can integrate it into your working environment thanks to an advanced web interface 1 2 Features TWS Phone offers the following telephony services e Advanced supervision of a set of your choice with the possibility of transferring a call putting a call on hold or having a conference These functions have been added to the standard telephony functions off hook on hook caller ID display e Speed dialling using shortcuts an entry field or the directory e Easy integration onto the desktop Page 4 21 AMT PTD TLA 0021 2 1 FR 2 Ergonomics 2 1 Running the application If the application does not start automatically launch it from the TWS Caller exe shortcut You can open TWS Phone automatically each time the computer starts up by placing it in the Start folder in the Start menu see configuration documentation for more details Drag TWS_Caller exe into the Startup folder 1 20 I Data Sources 0 2 Microsoft office 0 TSP Third Party SDK All Programs F USB Radio VERITAS Software viceversa Pro El Start 1 2 BF WebDrive Sprintbit Software y Service Gnager y AMT PTD TLA 0021 Page 5 21 2 2 Overview of the application Here is an overview of the TWS Phone interface Overview of calls in progr
10. ing On line Once you have created new statuses they will automatically appear in the Rules tab in the Status column 3 2 2 3 Aliases Alias text Al a5 2 E Y 5 Alias Hum ro Associated phone number no Benjamm Bureau 3004 FA td Benjamin Bureau 3984 rd Benjamin Maison 0130322993 dl Benjamin Portable 0611634297 O Franck 3897 Pd Marc 3985 dl Messagerie 3101 E It is in this tab that you can define aliases each alias corresponds to a phone number These aliases will appear in the Rules tab in the Forwarding column 3 2 2 4 PBX statuses o Active fonwardings All calls Internal call External call Mo 1 Busy Immediat These tabs are defined automatically and cannot be modified Nevertheless you can display them in this table These values appear in the Rules table in the Condition column Page 18 21 AMT P TD TLA 0021 2 1 FR 3 3 Voice over IP option This option is used to add voice management to TWS Phone If this option is defined for a user when TWS Caller is started an additional icon appears in the task bar beside the TWS Caller and TWS Alerter icons Sn Er The number of TWS Phone lines CCOs can be configured by the system administrator By default this number Is set to one 3 3 1 Audio settings To access the settings open the TWS Caller main page and select the audio configuration icon Audio configuration Fare
11. ion Dre A The Call pits window looks like this It comprises different call pits in our example 4005 Marc Chartier and 4006 and numbers or names of correspondents currently calling these call pits Benjamin Moules The correspondents names are displayed if known to the directories connected to your TWS Server and if the pits have been configured for this See the documentation on TWS Phone configuration The names of your correspondents are presented in the order of arrival on the queue with the most recent call on top When you click on any of the correspondents the call is automatically channelled to your telephone set Comments On going calls are not displayed when the window is opened only the next calls will be taken into account Make sure you resize the window in the event of a large number of call pits so as to be able to view calls arriving in the last call pit AMT PTD TLA 0021 2 1 FR Page 21 21
12. k up a waiting call The action buttons only appear when at least one call is active A maximum of two calls may be active Otherwise if no calls are in progress the following is displayed A E SSS l at 4 actions are available on the following buttons a e used to hang up e f you have two calls in active state but one is in temporary waiting state enquiry call using this button will have a different effect depending on whether your set is in VTI XML mode or CSTA mode CSTA this is the current call which is over the temporarily waiting call then becomes active same result as recover see below VTI XML you hang up but the two correspondents are connected to each other e If you are having a call with two people in conference mode see below the call is interrupted for you but the two contacts remain in communication e used to put a call on hold the active call will disappear from the active call area to appear in the waiting call area If you have two calls in the active call box the correspondent who is on line moves to the calls waiting box The one who was on temporary hold then comes on line Page 8 21 AMT PTD TLA 0021 2 1 FR a enables you to transfer the call you can do this in two phases 1 Click simple click on the button 2 Click on a contact in the TWS Phone directories or a call shortcut This button only appears if there are two active calls e To m
13. out you needing to off hook This action is carried out in two stages Click single click on es Page 10 21 AMT PTD TLA 0021 2 1 FR Then click on any contact in the directories see the use of the directories in the TWS Caller application documentation or a contact shortcut see the section concerning call supervision in this same document e If you take the call while you are already in a communication with someone a communication is already present in the active calls box the ongoing call is automatically put on hold in the calls on hold box e You cannot organise a three way conference from a call in the incoming calls box if you already have a call in progress In fact your terminal should be the one to make the call to the new 2 participant and not the other way round 3 1 1 3 Waiting calls This box indicates the calls you have put on hold When you have a contact on hold their telephone number and or name appear in the box Wanting calle TAHO Franck 3867 AMT PTD TLA 0021 2 1 FR Page 11 21 Only one action is available in this area Dumas Roger 3388 you can pick up the call by clicking on this person s telephone number and or name it will then move to the first part see above e You cannot start a conference with a call on hold e You cannot on hook a call on hold You must pick it up again so that it is in the active calls box e You may put a conference on hold How
14. rnold Schoenberg 78280 Guyancourt France Tel France 33 1 30 96 42 42 Fax 33 1 30 96 42 43 E mail Technical Support aastra com Page 2 21 AMT PTD TLA 0021 2 1 FR User Guide Table of Contents t PRESENTATION 4 1 1 OV EF VIEW E O 4 1 2 FEA UES E 4 Ze ERGONOMICS 5 2 1 FRUITING ME AD IIC ALLO NN A A LS as 5 2 2 OVERVIEW OF THE AD DIC ATION ae 6 dz JUSING TWS PHONE cada 7 3 1 TEODORA GSS E 7 32 1 Man WIPO OW spas a a icio I Sd ACNE CANS E SAG E E ee 8 Sas 111601171010 0156 e tdo 10 Sl 6 lodo 11 312 e E A 13 371 37 WOICE Mall COMMO WINGOW 5 daa dada 14 3 2 CONTIQUIAUION aa AAA AAA AAA AAA AAA 15 3772 1 O A A II II II A 15 3 2 2 Forwarding management etileno dile 16 ee LN A N ET E T E DG rand 17 A gt 2 0 E A ON o 18 372 277 7 5 6557 la 18 32 207 PBA AUSES O DS O a 18 VOICE OVER IP ODTION aiii 19 3 3 reer 19 A SO AO SN 6 opment renner tn vere ni 20 72 DEME 3392 3 671161 LN 21 3 4 AMT PTD TLA 0021 2 1 FR Page 3 21 1 Presentation 1 1 Overview TWS Telep
Download Pdf Manuals
Related Search