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Symantec™ System Recovery 2013 User's Guide: Windows Edition

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1. ccccceceeceeeeeee sees eeeenes 120 Adjusting the speed of a backup ccccccecseceeeceeeeseeeeeeseeeeeneees 122 Stopping a backup or a recovery task cccccecceceeeeeeeeeeeeeeeenes 122 Verifying that a backup is successful ccceceecneceeeeeeeeeeeeeeenes 123 Editing backup settings cccccecceceececeee sence sense sees eeeeneneeneaes 124 Enabling event triggered backups cccceceececeeceeeeeeeeeeeeneneees 124 General Event Trigger Options ccccceceeceeeeeeeeeeeeneenens 125 Trigger Application Options cccceceececneceeeee teen eeeseeenenes 125 About ThreatCon Response ccccccccececeeeeeeneneneneneneneaenenes 126 Configuring ThreatCon Response for a backup job 665 126 ThreatCon Response Options ccccccecececeeeeeeeeeeeneuenenens 127 Editing a backup schedule cccececcececneceee sense eens eeeeneaeenenees 128 Turning off a backup job cccc ccc ecc nec eee nee een eee een eee een een eeneeaeenes 128 Deleting backup jobs ccecceceecec nescence ee eee eeeeeeeeea sence eneeneneenes 128 9 10 Contents Chapter 9 Chapter 10 Adding users who can back up your computer ccceceeceeeeeeee es 129 Configuring access rights for users OF groups 0cceecneeeeeeeeeeenes 129 Backing up remote computers from your COMPUTE tata Gtt ie eh Ga
2. cececeeeeeene seen eeeeeeeeeeneee 49 Configuring Symantec System Recovery default options 4 49 Setting up general backup options ccccecceceeeeceeeeeeeeeeens 50 Adjusting the effect of a backup on computer performance 52 About enabling network throttling cccecec cee eceeceeeeeee eens 52 Adjusting default tray icon settings cccccecseeeeeeeeeeeneenees 53 About managing file types and file extensions 0000c0ees 54 About using unique names for external drives 0 0cceeeeees 57 Configuring default FTP settings for use with Offsite Copy 58 Logging Symantec System Recovery messages ececeeeeeees 60 Enabling email notifications for product event messages 62 Setting up your first backup using Easy Setup cc0cceeeeeeeeeeeees 64 Hiding or showing the Advanced page cceceececeeceeneeeeeeeeeenees 64 Best practices for backing up your data 67 About backing up your data cccececcec eee ec eee ee eee eee ee eeeeneeeeaeenenes 67 About choosing a backup type ccccceceececee sence sense sense eeeeeeneenes 68 What to do before you back up cccecc ccc ecceeceeceeceeeeeeeeeeeeeeeeeeeees 68 What to do during a backup cccceccecec eee eceeceee eens eceeeeneeeeneenes 70 What to do when a backup is finished ccccc
3. Folder Network Path or FTP address Lets you specify the destination path of the offsite copy Browse Lets you browse to locate an offsite copy destination that you want to use Destination Details Displays the type of destination path If you add a network path or an ftp path it also displays the user name Edit Lets you edit the user name or password of a specified network path or an ftp path Add an additional Offsite Copy destination Lets you add a second destination and then specify the path to that destination See Defining a drive based backup on page 78 Recovery point options The following table describes the recovery point options on the Options panel Table 6 6 Recovery point options Name Indicates a name for your backup Note This option does not appear if you create a recovery point using the Back Up My Computer feature in Symantec System Recovery Disk 84 Backing up entire drives Defining a drive based backup Table 6 6 Recovery point options continued Compression Lets you set one of the following compression levels for the recovery point m None m Standard m Medium m High See Compression levels for recovery points on page 96 The results can vary depending on the types of files that are saved in the drive Verify recovery point after creation Tests whether a recovery point or set of files is valid or corrupt Limit the number of recove
4. Create one virtual disk per volume Creates one virtual disk file per volume If you do not select this option each drive is matched to its respective hard drive letter assignment during the conversion Therefore it results in multiple drives within one virtual disk file Note This option is not available if the volumes are on separate disks Rename Lets you edit the file name of the resulting virtual disk file Table 13 9 Virtual Disks Destination options for converting to VMware ESX Server ESX server name or IP address Lets you type the name of the server or the server s IP address User name Lets you type a valid administrator user name that has sufficient rights to an ESX server Password Lets you type a valid password to the ESX server Destination for the virtual disks Lets you type the path to the folder where you want to place the virtual disk files Managing backup destinations 199 Defining a virtual conversion job Table 13 9 Virtual Disks Destination options for converting to VMware ESX Server continued Browse Lets you browse to a destination location for the virtual disks Rename Lets you edit the name of the resulting virtual disk file Next Specifies additional options for VMware ESX Server virtual disks Temporary location for conversion Lets you type the name of the server or the server s IP address that you can use as a temporary location f
5. Note If you are not sure what your SMTP user name and password are contact a system administrator See Enabling email notifications for product event messages on page 62 64 Getting Started Setting up your first backup using Easy Setup Setting up your first backup using Easy Setup If you had selected the Launch Easy Setup check box during the setup wizard the Easy Setup window appears the first time you open the Run or Manage Backups window Note The Easy Setup window is not available in server versions of Symantec System Recovery To set up your first backup using Easy Setup 1 On the Tasks menu click Run or Manage Backups 2 Inthe Easy Setup window either accept the default drive and file and folder backup settings or click any of the settings to edit them Click OK In the First Backup window do one of the following m Select Run first backup according to schedule to run the backup as per the schedule that you specified m Select Run backup now to run the backup immediately 5 Click OK See Configuring Symantec System Recovery default options on page 49 Hiding or showing the Advanced page The Advanced page offers experienced Symantec System Recovery users a single view of the most common product features If you have a good understanding of Symantec System Recovery you might prefer to perform most tasks from the Advanced view Note When you refer to the documentation while
6. Adding users who can back up your computer You can use the Security Configuration Tool to control which users on your computer can access and configure key features of Symantec System Recovery For example all users with Limited Windows accounts can run existing backup jobs but they cannot create new jobs or edit existing jobs Using the Security Configuration Tool you can grant administrative privileges to a Limited user account When you do that user has full access to Symantec System Recovery and can create edit delete and run backup jobs Note By default all users can run existing backup jobs But only users with administrative accounts can create edit or delete backup jobs To add or users who can back up a computer 1 Onthe Windows taskbar click Start gt Programs gt Symantec System Recovery gt Security Configuration Tool On Windows Vista click Start gt All Programs gt Symantec System Recovery gt Security Configuration Tool 2 Click Add In Enter the object names to select field type the names of the users or groups you want to add 4 Click OK 5 Click OK to apply your changes and close the Security Configuration Tool See Configuring access rights for users or groups on page 129 Configuring access rights for users or groups You can use the Security Configuration Tool to give users or groups certain access rights to the features of Symantec System Recovery Running and managing
7. Best practices when you create recovery points for use with the Granular Restore Option When creating a recovery point you should use the following guidelines m Select the option to back up your computer not the option to back up selected files and folders See Defining a drive based backup on page 78 m When you select which drives to back up make sure that you select all of the drives on the system See How to identify drives for backup on page 281 Using the Symantec System Recovery Granular Restore Option Best practices when you create recovery points for use with the Granular Restore Option m When you select the type of recovery point to create you should select Recovery Point Set instead of Independent Recovery Point This selection makes subsequent recovery points much smaller See Recovery point type options on page 81 m The Exchange or SharePoint server does not need to be turned off for a backup to run successfully However you should schedule the backup at a time when the server is less busy for example after midnight See Advanced Scheduling options on page 85 m If you use mount points make sure that you select them for backup See About the Symantec System Recovery Granular Restore Option on page 280 How to identify drives for backup The recommended way to protect your Exchange server is to create a single backup job that contains all of the drives on your server Ho
8. G Granular Restore Option 280 starting 282 H hard disks recovering 217 recovering primary 242 rescanning 150 hard drive copying one to another 274 hot backup 295 defining drive based 78 running one time 96 hybernate sys 86 Hyper V machines support for 300 independent recovery point 81 installation after 32 disabled features 26 preparing for 23 steps 29 supported file systems 25 310 Index installation continued supported removable media 25 Symantec System Recovery Monitor 35 system requirements 23 L license product 32 LightsOut Restore about 230 configuring or reconfiguring 232 setting up and using 230 LiveUpdate using 34 log file checking 139 using event 163 logs truncate transaction 91 mail restoring 284 mapping drive from Symantec System Recovery Disk 265 master boot restoring 250 254 message stores identifying 282 protecting 282 MIB about 158 Microsoft Virtual Disk 205 Microsoft Virtual Disk vhd 195 Microsoft virtual hard disks support for 299 N network credentials rules when supplying 86 network drive how to map 265 network services configuring connection settings 266 getting a static IP address 266 starting in Symantec System Recovery Disk 262 using in Symantec System Recovery Disk 262 network adjusting throttling during backup 53 non VSS aware databases back up 292 NTbackup backing up with 297 o Offsite Copy about 103 assigning unique names to external drives fo
9. About backing up Microsoft virtual hard disks on page 299 http entsupport symantec com umi V 306 2 302 Backing up Microsoft virtual environments About backing up and restoring Microsoft Hyper V virtual machines Appendix Using Symantec System Recovery 2013 and Windows Server 2008 Core This appendix includes the following topics m About Symantec System Recovery 2013 and Windows Server 2008 Core m Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands About Symantec System Recovery 2013 and Windows Server 2008 Core Windows Server 2008 Core does not include the traditional graphical user interface GUI that is available with other versions of Windows It is installed and managed primarily using commands at the command line interface Although Symantec System Recovery 2013 can be installed on Windows Server 2008 Core it is an agent only install Windows Server 2008 Core does not support Microsoft NET Therefore the Symantec System Recovery GUI cannot be installed Symantec System Recovery is supported on Windows Server 2008 Core by a headless agent only You can install Symantec System Recovery 2013 using commands at the command line You can also install push the agent from a remote machine One to one management is the only supported method for backing up and restoring a Windows Server 2008 Core machine This means after you install the agent on a Windows Server 2008 Core machine conn
10. Advanced Scheduling options The following table describes the properties of the Advanced Scheduling panel Table 6 7 Advanced Scheduling options Schedule Lets you select the days and a start time for when the backup should run Run more than once per day Indicates that you can run the backup more than once a day to protect data that you edit or change frequently Time between backups Specifies the maximum time that should occur between backups Number of times Specifies the number of times per day that the backup should run Automatically optimize Lets you select how often optimization should occur to help manage the disk space that is used by your backup destination Start anew recovery point set Indicates how frequently a new recovery point set should be started Custom Lets you customize the start time and the days of the week or month to run the backup 86 Backing up entire drives Defining a drive based backup Table 6 7 Advanced Scheduling options continued Event Triggers General Lets you select the type of events that automatically starts a backup See Enabling event triggered backups on page 124 Event Triggers ThreatCon Response Lets you set the ThreatCon Response level that automatically starts a backup See ThreatCon Response options on page 127 See Defining a drive based backup on page 78 About files that are excluded from
11. N Adds a remote computer to the Computer List that displays in the Backup Status pane See Adding a remote computer to the Computer List on page 170 Import Computers Ctrl I Imports a text file to add multiple remote computers This text file contains the IP addresses of the remote computers See Importing a text file to add multiple remote computers to the Computer List on page 171 Export Ctrl X Exports the Protection Status report for the selected computers on the Symantec System Recovery 2013 Monitor console in an HTML or in a CSV format See About the Protection Status report on page 175 Application Opens the Settings pane and configure the Symantec s settings Ctrl S System Recovery 2013 Monitor default options See Configuring Symantec System Recovery 2013 Monitor default options on page 169 Switch View Ctrl Switches between the Category view and All Computers T view Help F1 Accesses the Symantec System Recovery 2013 Monitor s Help system Exit Alt F4 Closes the Symantec System Recovery 2013 Monitor console LS Searches a remote computer from the Computer List At Risk Indicates that no drive based backup policy has been created for the computers that appear in the Computer List The drives files or folders of these computers are unprotected and cannot be recovered and are at risk 167 168 Monitor
12. See About the Icons on the Symantec System Recovery 2013 Monitor console on page 166 See Adding a remote computer to the Computer List on page 170 Starting Symantec System Recovery 2013 Monitor Symantec System Recovery 2013 Monitor is installed in the Windows All Programs menu During installation a program icon is installed in the system tray from which you can open Symantec System Recovery 2013 Monitor You can also open Symantec System Recovery 2013 Monitor from the Windows taskbar To start Symantec System Recovery 2013 Monitor On the Windows taskbar click Start gt All Programs gt Symantec System Recovery Monitor gt Symantec System Recovery 2013 Monitor The Symantec System Recovery 2013 Monitor console appears See About the Icons on the Symantec System Recovery 2013 Monitor console on page 166 About the Icons on the Symantec System Recovery 2013 Monitor console The following table describes the icons on the Symantec System Recovery 2013 Monitor console Monitoring the backup status of remote computers using Symantec System Recovery Monitor About the Icons on the Symantec System Recovery 2013 Monitor console Table 11 1 About the Symantec System Recovery 2013 Monitor console icons View Options Lists shortcuts to access most of the commonly used features of SSR Monitor application such as add computer switch view and remove computer Add new computer Ctrl
13. Symantec System Recovery 2013 User s Guide Windows Edition symantec Symantec System Recovery 2013 User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version August 2012 Legal Notice Copyright 2012 Symantec Corporation All rights reserved Symantec the Symantec Logo LiveUpdate pcAnywhere Symantec AntiVirus NetBackup SmartSector and Backup Exec are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Other names may be trademarks of their respective owners Microsoft Windows Windows NT Windows Vista MS DOS Hyper V and the Windows logo are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries VeriSign is a registered trademark of Verisign Inc VMware the VMware boxes logo and design are registered trademarks or trademarks of VMware Inc Gear Software is a registered trademark of GlobalSpec Inc Google and Google Desktop are trademarks of Google Inc The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PR
14. USB drive a network location or to removable media to select recovery points Computer Name Identifies the names of recovery point files and virtual disk files in the specified path of another computer See Opening a specific recovery point on page 283 Restoring a mailbox A restored mailbox consists of all of the email that was contained in a user s mailbox when the recovery point was created A recover mailbox is saved on the disk as a PST file Using the Symantec System Recovery Granular Restore Option 285 Restoring an email folder You can use Microsoft Outlook to open and view the contents of the file After a restored mailbox has been opened in Outlook you can then drag email or folders back to their original locations Note In many cases it is easier to restore a user s entire mailbox than find a single message To restore a mailbox 1 On the View menu click Tools 2 Click Run Granular Restore Option 3 Inthe Open Recovery Points dialog box open the recovery point for the last known time that the mail was present on the Exchange server See Open Recovery Points options on page 284 Click OK On the Exchange Mail tab from the list of mailboxes select the mailbox you want to restore Right click the mailbox and then click Recover Mailbox Select the folder where you want to place the restored mailbox and then click Save Note If the size of the mailbox is large yo
15. Verify recovery point before restore Verifies whether a recovery point is valid or corrupt before it is restored If the recovery point is invalid the recovery is discontinued This option can significantly increase the time that is required for the recovery to complete Recovering a computer 247 Recovering a computer Table 15 4 Drives to Recover options continued Use Restore Anyware to recover to different Selected automatically if any of the following hardware are true m Yourecover anon operating system drive to new or to different computer hardware Or you can recover both an operating system drive and one or more data drives to new or to different computer hardware m You upgrade to new or to different computer hardware from an older computer m The motherboard on the computer has failed If you recover a data drive only to new or to different computer hardware this option is not selected for you See Recovering a computer on page 242 See Recovering a computer through Restore Anyware on page 256 Edit target drive and options The following table describes the options on the Edit Target Drive and Options panel This panel is available from the Drives to Recover panel in the Recover My Computer wizard of Symantec System Recovery Disk Table 15 5 Edit target drive and options Delete Drive Deletes a selected drive in the list to make space available to restore your recovery
16. You can remove remote computers from the Computer List Monitoring the backup status of remote computers using Symantec System Recovery Monitor 173 Viewing the backup protection status of a remote computer To remove a remote computer from the Computer List 1 On the Symantec System Recovery 2013 Monitor console select the remote computer that you want to remove Note If you want to remove multiple computers Ctrl click the remote computers in the Computer List and press Delete key Click Remove Computer Deleted computer disappears from the Computer List See Adding a remote computer to the Computer List on page 170 Viewing the backup protection status of a remote computer After you add aremote computer to the Computer List Symantec System Recovery 2013 Monitor does the following Automatically monitors the remote computer Displays a Computer List where all remote computers can be viewed under the following protection status category m At Risk m Need Attention m Unknown m BackedUp Lets you view the backup protection status of an individual remote computer Lets you view the reason or detailed information if the remote computer that you monitor is displayed under the following protection state category m At Risk m Need Attention m Unknown The Computer Details pane lets you view the detailed information about the monitored backup protection status for the remote computer 174 M
17. m A remote server in your network m Aremote FTP server Regardless of the method you use storing copies of your recovery points at a remote location provides a crucial level of redundancy in the event that your office becomes inaccessible Offsite Copy can double your data protection by ensuring that you have a remote copy See How Offsite Copy works on page 103 See About using external drives as your offsite copy destination on page 104 See About using a network server as your offsite copy destination on page 106 See About using an FTP server as your offsite copy destination on page 107 How Offsite Copy works You enable and configure Offsite Copy when you define a new drive based backup job Or you can edit an existing backup job to enable Offsite Copy 104 Backing up entire drives How Offsite Copy works When you enable Offsite Copy you specify up to two offsite copy destinations After the backup job finishes creating recovery points Offsite Copy verifies that at least one of the offsite copy destinations is available Offsite Copy then begins copying the new recovery points to the offsite copy destination The most recent recovery points are copied first followed by the next newest recovery points If you have set up two offsite copy destinations Offsite Copy copies recovery points to the destination that was added first If an offsite copy destination is unavailable Offsite Copy tries to copy
18. whether or not they contain data Ignore bad sectors during copy Lets you run a backup even if there are bad sectors on the hard disk Although most drives do not have bad sectors the potential for problems increases during the lifetime of the hard disk Use password Sets a password on the recovery point when it is created Passwords can include standard characters Passwords cannot include extended characters or symbols Use characters with an ASCII value of 128 or lower A user must type this password before they can restore a backup or view the contents of the recovery point Backing up entire drives 103 About Offsite Copy Table 6 16 Advanced options for drive based backups continued Use AES encryption Encrypts recovery point data to add another level of protection to your recovery points Choose from the following encryption levels m Standard 128 bit 8 character password m Medium 192 bit 16 character password m High 256 bit 32 character password See Back Up My Computer options on page 101 See Running a one time backup from Symantec System Recovery Disk on page 99 About Offsite Copy Backing up your data to a secondary hard disk is a critical first step to protecting your information assets But to make certain your data is safe use Offsite Copy This feature can copy your latest complete recovery points to the following m A portable storage device
19. 172 Monitoring the backup status of remote computers using Symantec System Recovery Monitor Modifying the logon credentials for the remote computers To import a text file 1 On the Symantec System Recovery 2013 Monitor console click Import Text file to add multiple Computers Browse to select the text file that contains the IP addresses of the remote computers Click OK Modifying the logon credentials for the remote computers You can modify the logon credential for the selected remote computer from the Computer List To modify the logon credentials for the remote computer 1 On the Symantec System Recovery 2013 Monitor console select the remote computer from the Computer List Click Edit Computer In the Hostname or IP address field modify the host computer name or the IP address of the host computer See About controlling access to Symantec System Recovery on page 144 In the Username field modify the user name for an account that has necessary permissions to access the backup protection status of the computer In the Password field modify the password for the user account In the Confirm Password field retype the modified password for the user account See About View Console on page 174 See Adding a remote computer to the Computer List on page 170 See Viewing the backup protection status of a remote computer on page 173 Removing a remote computer from the Computer List
20. 6 Set the general conversion options you want and then click Next See General Options properties on page 210 7 Review the summary of the choices you made If you need to make any changes click Back 8 Click Finish See Viewing the properties of a virtual conversion job on page 203 See Viewing the progress of a virtual conversion job on page 203 See Editing a virtual conversion job on page 204 See Running an existing virtual conversion job immediately on page 203 See Deleting a virtual conversion job on page 204 Source options The following table describes the options on the Source panel This panel is available from the One Time Virtual Conversion Wizard See Running a one time conversion of a physical recovery point to a virtual disk on page 205 Table 13 14 Source options when you view recovery points by Date View by Date Displays all of the discovered recovery points in the order in which they were created Date Lets you select an alternate date by using the drop down calendar Use the calendar if no recovery points are discovered and displayed in the table View all recovery points Lets you view all recovery points that are available Managing backup destinations 207 Running a one time conversion of a physical recovery point to a virtual disk Table 13 15 Source options when you view recovery points by File name View by File name Lets you view recovery
21. About the Support Utilities Chapter Copying a hard drive This chapter includes the following topics m About copying a hard drive m Preparing to copy a hard drive m Copying one hard drive to another hard drive About copying a hard drive You can use the Copy My Hard Drive feature to copy your operating system applications and data to a new had disk If the hard disk that you want to copy contains multiple partitions you must copy the partitions one at a time You can use the Copy My Hard Drive feature to do the following m Upgrade to a larger hard disk m Adda second hard disk and keep the original If the power or other hardware fails when you copy data no data is lost from the source drive You can start the process again after the failure is resolved Before you begin make sure that you delete all the partitions on the destination drive and make it unallocated Do not format the destination drive You can use Windows Disk Management utility or any other disk utility to delete the partitions on the destination drive Note You should not use the Copy My Hard Drive feature to set up a hard disk that would be used in another computer See About recovering to a computer with different hardware on page 255 274 Copying a hard drive Preparing to copy a hard drive Preparing to copy a hard drive Before you can copy hard drives you must have the hardware configured correctly Perform the following steps t
22. Restores the most recent recovery points that exist in the recovery point storage location on your computer The list of drives source files v2i and iv2i files and dates comes from the most current system index file sv2i Use alternate system index sv2i file Restores recovery points that exist on another computer Browse to and select the sv2ifile forthe Specifies a path to a system index file sv2i desired system file that resides elsewhere such as a network location If you selected a system index file that is stored on a network you are prompted for your network credentials See About network credentials on page 86 Browse Lets you browse to a path that contains a system index file For example you can browse to an external USB drive a network location or to removable media to select a system index file Drives Lets you select the drives with the recovery points that you want to restore based on the selected system index file See Recovering a secondary drive on page 223 See Customizing the recovery of a drive on page 226 Customizing the recovery of a drive You can set various options to customize the recovery of a drive To customize the recovery of a drive 1 On the Tasks menu click Recover My Computer 2 Select a recovery point and then click Recover Now Recovering files folders or entire drives 227 Customizing the recovery of a drive 3 In
23. Runamock restore of arecovery point that is stored either on a network or locally on a computer Running a mock restore helps you to test if you can connect to the network or the local hard drive See About testing Symantec System Recovery Disk on page 40 Creating a custom Symantec System Recovery Disk Symantec recommends that you create a custom Symantec System Recovery Disk even if driver validation succeeds and your Symantec System Recovery Disk appears to work You can create a custom Symantec System Recovery Disk on a CD DVD or on a USB device A custom Symantec System Recovery Disk contains your computer s current network and storage device drivers It helps to ensure that in an emergency you can get to the recovery points that are required to restore your computer After creating a custom Symantec System Recovery Disk you can use it as a source for creating another custom Symantec System Recovery Disk 42 Ensuring the recovery of your computer Creating a custom Symantec System Recovery Disk Note You must have a writeable Blu ray DVD CD RW drive to create a custom Symantec System Recovery Disk CD DVD To create a custom Symantec System Recovery Disk 1 ao wu fF UN 10 11 12 Attach and turn on all storage devices and network devices that you want to make available Start Symantec System Recovery Insert the Symantec System Recovery Disk DVD into your media drive On the Tasks menu click
24. See Renaming file types and extensions on page 55 See Restoring default file types and extensions on page 56 See Deleting a file type and all of its extensions on page 57 See About managing file types and file extensions on page 54 See Configuring Symantec System Recovery default options on page 49 Renaming file types and extensions You can rename existing file types and extensions as needed 56 Getting Started Configuring Symantec System Recovery default options To rename a file type and extensions 1 On the Tasks menu click Options 2 Click File Types 3 Select a file type from the File types list and then do one of the following m Click Rename a file type to edit the name of the selected file type m Select an extension from the Extensions for list and click Rename an extension to edit the name of the extension 4 Click OK See Adding new file types and extensions on page 55 See Restoring default file types and extensions on page 56 See Deleting a file type and all of its extensions on page 57 See About managing file types and file extensions on page 54 See Configuring Symantec System Recovery default options on page 49 Restoring default file types and extensions You can restore default file types and extensions as needed To restore default file types and extensions 1 On the Tasks menu click Options 2 Click File Types 3 Select a file type
25. Specifies a path to a system index file sv2i that resides elsewhere such as a network location If you selected a system index file that is stored on a network you are prompted for your network credentials See About network credentials on page 86 Browse Lets you browse to a path that contains a system index file For example you can browse to an external USB drive a network location or to removable media to select a system index file Drives Lets you select the drives with the recovery points that you want to convert based on the selected system index file See Defining a virtual conversion job on page 195 Virtual Disks Destination options The following table describes the options on the Virtual Disks Destination panel This panel is available from the Define Virtual Conversion Wizard 197 198 Managing backup destinations Defining a virtual conversion job Table 13 8 Virtual Disks Destination options for converting to VMware virtual disk or Microsoft virtual disk Folder for virtual disks Lets you type the path to the folder where you want to place the virtual disk files Browse Lets you browse to locate the folder in which you want to place the virtual disk files User name Lets you type the user name if you specified a virtual disk folder location on a network See About network credentials on page 86 Password Specifies the password to a network path
26. and you have minimal work to do on your computer drag the slider toward Fast 3 When you are finished click Hide to dismiss the Progress and Performance dialog box See Defining a drive based backup on page 78 See Editing backup settings on page 124 Stopping a backup or a recovery task You can stop a backup or a recovery task that has already started Running and managing backup jobs 123 Verifying that a backup is successful To stop a backup or a recovery task Doone of the following m Ifthe Progress and Performance dialog box is displayed click Cancel Operation m Ifthe Progress and Performance dialog box is hidden on the View menu click Progress and Performance and then click Cancel Operation m Ifthe Progress and Performance dialog box is hidden on the Windows system tray right click the Symantec System Recovery tray icon Click Cancel Current Operation See Defining a drive based backup on page 78 See Editing backup settings on page 124 Verifying that a backup is successful After a backup completes you can validate the success of the backup to ensure that you have a way to recover lost or damaged data The Status page contains a scrolling calendar that is aligned with each drive on your computer The calendar lets you quickly identify when a backup ran and what type of backup it was It also identifies upcoming scheduled backups See About the icons on the Status page
27. formerly My Documents Click Next In the Name and Destination panel enter a backup name and destination See Name and Destination options on page 113 Click Next In the Backup Time panel select the scheduling options you want Note Ensure that the time for running a base backup and an incremental backup is not the same See Backup Time options for a file and folder backup on page 115 Click Next In the Completing the Define Backup Wizard panel review the backup options you have selected Backing up files and folders About backing up files and folders 11 Toreview the total number and size of files to be included in the backup click Preview Note Depending on the amount of data you have identified for file and folder backup the preview process can take several minutes 12 If you want to run the backup immediately click Run backup now then click Finish See About backing up files and folders on page 109 Select Files and Folders to Back Up options The following table describes the options on the Select Files and Folders to Back Up panel Table 7 1 Select Files and Folders to Back Up options Select All Selects all check boxes in the Types and Folders column Selected data types and folders are backed up Select None Deselects all check boxes in the Types and Folders column Deselected data types and folders are not backed up Add Folder Lets you specify additional
28. None m Standard m Medium m High See Compression levels for recovery points on page 96 The results can vary depending on the types of files that are saved in the drive Verify recovery point after creation Verifies whether the recovery point is valid after it is created 194 Managing backup destinations Making copies of recovery points Table 13 5 Copy recovery point options continued Include system and temporary files Includes indexing support for operating system and temporary files when a recovery point is created or copied on the client computer Advanced Lets you add among other things security options to the recovery point See Advanced Options on page 194 Description Indicates a description for the recovery point The description can be anything that helps you further identify the recovery point s contents See Making copies of recovery points on page 189 Advanced Options The following table describes the options on the Advanced Options panel This panel is available in the Copy Recovery Point Wizard wizard from the Manage Backup Destination window See Copy recovery point options on page 193 Table 13 6 Advanced options for drive based backups Divide into smaller files to simplify archiving Lets you split the recovery point into smaller files and specifies the maximum size in MB for each file For example if you plan to copy a recover
29. Recovery 2013 DVD change to the Install directory 2 Run the following command Setup exe S FULL Even though the full Symantec System Recovery is installed only the agent is needed and used on Windows Server 2008 Core See Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands on page 304 Running an agent only silent install with logging The following are the steps for installing Symantec System Recovery 2013 using the option for agent only silent install with logging 305 306 Using Symantec System Recovery 2013 and Windows Server 2008 Core Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands To install Symantec System Recovery 2013 using the option for agent only silent install with logging 1 Onthe Symantec System Recovery 2013 DVD change to the Install directory 2 Run the following command Setup exe S SERVICE See Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands on page 304 Symbols Sv2i using to restore multiple drives 242 A access allowing or denying users or groups 144 activate the product 33 Active Directory role of 297 administrator run Symantec System Recovery as 147 Advanced page about 64 showing or hiding 64 Advanced scheduling options 85 agent dependencies viewing 141 143 Microsoft Services 138 setting security for 144 setting up recovery actions for 142 starting
30. Running a full silent install with logging on page 305 m Agent only silent install with logging See Running an agent only silent install with logging on page 305 Running a full install with GUI support The following table summarizes the steps for installing Symantec System Recovery 2013 using the option for full install with GUI support Using Symantec System Recovery 2013 and Windows Server 2008 Core Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands Table D 1 Installing Symantec System Recovery 2013 using the option for full install with GUI support Step Run 1 Browser exe On the Symantec System Recovery 2013 DVD browse to and run Browser exe A graphical environment GUI is launched where you complete the remainder of the installation Step Complete 2 installation Complete the installation by following the steps in the installation wizard Even though the full Symantec System Recovery is installed only the agent is needed and used on Windows Server 2008 Core See Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands on page 304 Running a full silent install with logging The following are the steps for installing Symantec System Recovery 2013 using the option for full silent install with logging To install Symantec System Recovery 2013 using the option for full silent install with logging 1 On the Symantec System
31. Schedule Make changes to the conversion schedule and then click OK To change the job settings On the toolbar click Edit Settings Make the changes you want in each wizard pane and then click Finish See Viewing the properties of a virtual conversion job on page 203 See Viewing the progress of a virtual conversion job on page 203 See Running an existing virtual conversion job immediately on page 203 See Deleting a virtual conversion job on page 204 Deleting a virtual conversion job You can delete virtual conversion jobs you no longer need or use Managing backup destinations 205 Running a one time conversion of a physical recovery point to a virtual disk When you delete a virtual conversion job no recovery points or virtual disks are deleted from the storage location Only the conversion job itself is deleted To delete a virtual conversion job 1 On the Tasks menu click Run or Manage Virtual Conversions 2 Select the names of one or more conversion jobs that you want to delete 3 On the toolbar click Remove 4 Click Yes to confirm the deletion See Viewing the properties of a virtual conversion job on page 203 See Viewing the progress of a virtual conversion job on page 203 See Editing a virtual conversion job on page 204 See Running an existing virtual conversion job immediately on page 203 Running a one time conversion of a physical recovery point to a virt
32. Symantec System Recovery default options on page 49 Tray Icon options The following table describes the options that you can select to adjust the default tray icon settings Table 4 2 Tray Icon options Show system tray icon Displays the Symantec System Recovery icon in the system tray You must select this option to enable or disable any of the remaining options Show missed backups Notifies you when a backup was scheduled but did not run For example it notifies you when your computer was turned off at the time a backup was scheduled to run Show system tray questions Offers you helpful prompts in the form of questions that can help you keep your data backed up Show status messages Displays the messages about the status of backup operations For example a backup has started or your backup destination is about to get full Show error messages Displays the error messages when errors occur so that you can resolve any issues that might hinder data protection See Adjusting default tray icon settings on page 53 See Configuring Symantec System Recovery default options on page 49 About managing file types and file extensions When you define file and folder backups file types are a quick way to include the files that you use the most For example if you keep music files on your computer you can configure a backup to include all music files For example mp3 wav Get
33. T 142 Setting up recovery actions when the Symantec System Recovery Agent does not start ccccececcececneceee sense sense eeeeneneeneaee 142 About viewing Symantec System Recovery Agent dependencies 143 Viewing Symantec System Recovery Agent dependencies 144 About controlling access to Symantec System Recovery 06 144 Adding users and groups ccceceececneceeeeceeeneeeeaeeeeneeeenens 145 Changing permissions for a user or a group ecceceeceeeeeeeeee 146 Removing a user OF a group eee cece cece cece cence eeenene een enenenenenes 146 Running Symantec System Recovery using different user Tights oeiee Feed ui sid EE dad E E eee doed sea eeu st dace ee hea 147 Monitoring the status of your backups s 149 About monitoring backups cccececceceee sence seen eeeeeeeeeeeeeenens 149 Rescanning a computer s hard disk ccccececeeceeeeeeeeenees 150 About the icons on the Home page ccccececeececneceeeeeeeneeenee 150 About the icons on the Status page ccccecceceeeeeeeneceeeeeeneneens 152 Chapter 11 Chapter 12 Chapter 13 Configuring Symantec System Recovery to send SNMP traps About the Symantec System Recovery Management Information About customizing the status reporting of a drive or file and folder Dackwps EE eedapeeceasladescsc sees veleged eadawevegeis gues Seaveueseys Customizing the s
34. Using the integrated Granular Restore Option you can quickly restore individual Microsoft Exchange emails folders and mailboxes See About the components of Symantec System Recovery on page 18 See What s new in Symantec System Recovery 2013 on page 19 About the components of Symantec System Recovery Symantec System Recovery includes two key components the program itself and the Symantec System Recovery Disk Table 1 1 Key product components Symantec System Recovery program The Symantec System Recovery program lets you define schedule and user interface run backups of your computer When you run a backup recovery points of your computer are created You can then use the recovery points to recover your entire computer or individual drives files and folders The Symantec System Recovery also lets you do the following m Manage the size of the recovery point storage backup destination so that you can use your computer s valuable disk space for other purposes m Monitor the backup status of your computer to make sure that your valuable data is backed up on a regular basis Introducing Symantec System Recovery 2013 19 What s new in Symantec System Recovery 2013 Table 1 1 Key product components continued Symantec System Recovery Disk The Symantec System Recovery Disk is used to start your computer in the recovery environment If your computer s operating system fails use Symantec Syste
35. You must watch for this prompt It can come and go quickly If you miss the prompt you must restart your computer again 5 Read the license agreement and then click Accept If you decline you cannot start Symantec System Recovery Disk and your computer restarts See Recovering a computer on page 242 Recovering a computer Booting a computer by using the Symantec System Recovery Disk Configuring a computer to start from a CD DVD or a USB device Your Symantec System Recovery Disk might be on a CD DVD or a USB device Accordingly to run Symantec System Recovery Disk you must be able to start your computer using a CD DVD or a USB device See Booting a computer by using the Symantec System Recovery Disk on page 239 To configure a computer to start from a CD DVD or a USB device 1 2 Turn on your computer As the computer starts watch the bottom of the screen for a prompt that tells you how to access the BIOS UEFI setup Generally you need to press the Delete key or a function key to start your computer s BIOS UEFI program In the BIOS UEFI setup window select Boot Sequence and then press Enter Follow the on screen instructions to set the CD DVD or the USB device to be the first startup device in the list Place your Symantec System Recovery Disk CD DVD into the media drive If your Symantec System Recovery Disk is on a USB device plug in the USB device into the media drive Note Depending on
36. a network folder Select a recovery point Lets you select the recovery point to restore Recovery point details Gives you additional information about the recovery point you want to restore Recovering a computer 245 Recovering a computer Table 15 2 Select Recovery Point to Restore options when you view recovery points by File name View by File name Lets you view recovery points by their file name Recovery point folder and file name Specifies a path and a file name of a recovery point Map a network drive Specifies a shared network folder path and assign it a drive letter You can then browse the folder location for the recovery point file you want Browse Locates a recovery point on a local drive or a network folder Recovery point details Gives you additional information about the recovery point you want to restore Table 15 3 Select Recovery Point to Restore options when you view recovery points by System View by System Lets you use the current system index file that is located in the recovery point storage location The system index file displays a list of all of the drives on your computer and any associated recovery points from which you can select The use of a system index file reduces the time it takes to convert multiple recovery points When a recovery point is created a system index file is saved with it The system index file contains a list of the most recent rec
37. a software application Specific applications are launched Creates a backup when you start a software application Application Lets you specify the software applications that can trigger a backup when you start them See Trigger Application options on page 125 Any user logs on to the computer Creates a backup when a user logs on to the computer Any user logs off to the computer Creates a backup when a user logs off from the computer Data added to the drive exceeds Creates a backup when the amount of data that is added to the hard disk exceeds a specified number of megabytes See Enabling event triggered backups on page 124 See About ThreatCon Response on page 126 Trigger Application options The following table describes the options on the Trigger Application panel 126 Running and managing backup jobs Enabling event triggered backups Table 8 3 Trigger Application options Application Identifies the name of the software application s executable file exe com Browse Lets you browse to a software application Applications that trigger a backup Lists the software applications that can trigger a backup when you start them Add Adds the software application to the list box Remove Removes the software application from the list box See General Event Trigger options on page 125 See Enabling event triggered backups on page 124 About
38. already highlighted selected for you in the Date table of the Source panel Click Next m On the Source panel select the recovery point that you want to copy See Source options on page 190 Recovery point sets appear as single recovery points Select View all recovery points to display all incremental recovery points that are included within the recovery point sets Click Next In the Destination Location panel specify the folder path where you want to copy the recovery point and then click Next See Destination Location options on page 192 10 On the Options panel set the options you want for the copied recovery point and then click Next See Copy recovery point options on page 193 11 Review the options that you selected and then click Finish 189 190 Managing backup destinations Making copies of recovery points After the recovery points are safely copied you can delete them from your computer See Deleting a recovery point set on page 187 See Cleaning up old recovery points on page 186 See Deleting recovery points within a set on page 187 See About exploring recovery points on page 177 Source options The following table describes the options on the Source panel This panel is available in the Copy Recovery Point Wizard wizard from the Manage Backup Destination window Table 13 1 Source options when you copy recovery points by Date View by Date Displays a
39. as the destination During Symantec System Recovery Disk creation the existing drivers are retained and only the new drivers are added to the recovery disk Note You can add drivers from multiple computers to a single Symantec System Recovery Disk on a USB device 44 Ensuring the recovery of your computer Creating a custom Symantec System Recovery Disk See Creating a custom Symantec System Recovery Disk on page 41 Symantec System Recovery Disk creation settings The following table describes the options on the Symantec System Recovery Disk Creation panel in the Create Custom Symantec System Recovery Disk wizard Table 3 2 Symantec System Recovery Disk creation settings Disk label Lets you specify the name that you want to use for the Symantec System Recovery Disk label Create Symantec System Recovery Disk on CD DVD or USB device Lets you save your customized Symantec System Recovery Disk to a CD DVD or a USB device Select this option and then select the media drive in which you have placed the CD DVD or plugged in the USB device Note The existing data on the USB device is not formatted during Symantec System Recovery Disk creation Save a copy of the custom Symantec System Recovery Disk ISO file Lets you save your customized Symantec System Recovery Disk as a CD DVD image iso file To save the Symantec System Recovery Disk as an iso file select this option Then specify the p
40. available Table 14 2 Select Recovery Point options when you view recovery points by File name View by File name Lets you view recovery points by their file name File name Specifies a path and a file name of a recovery point Browse Lets you browse to a path that contains a recovery point For example you can browse for a recovery point v2i or incremental recovery point iv2i file on an external USB drive Or you can browse to a network location or removable media Recovering files and folders by using a recovery point Table 14 2 name continued Recovering files folders or entire drives 221 Select Recovery Point options when you view recovery points by File User name Specifies the user name if you specify a recovery point file name that is located in a network path See About network credentials on page 86 Password Specifies the password to a network path Table 14 3 Select Recovery Point options when you view recovery points by System View by System Uses the current system index file that is located in the recovery point storage location The system index file displays a list of all of the drives on your computer and any associated recovery points from which you can select The use of a system index file reduces the time it takes to convert multiple recovery points When a recovery point is created a system index file is saved with it The sys
41. backup jobs Configuring access rights for users or groups To configure access rights for users or groups 1 On the Windows taskbar click Start gt Programs gt Symantec System Recovery gt Security Configuration Tool On Windows Vista and Windows 7 click Start gt All Programs gt Symantec System Recovery gt Security Configuration Tool In Group or user names select a user or group Choose from the following options Permissions Full Control Status Only Allow Gives a user or a group access to all of the features of Symantec System Recovery Allows a user and group to create edit and delete backup jobs including existing jobs Lets the selected user or group run existing backup jobs Prevents the selected user or group from creating editing or deleting backup jobs Deny Lets the selected user or group run existing backup jobs Prevents the selected user or group from creating editing or deleting backup jobs Prevents the selected user or group from accessing any of the features of Symantec System Recovery 4 Click OK to apply your changes and close the Security Configuration Tool See Adding users who can back up your computer on page 129 Chapter Backing up remote computers from your computer This chapter includes the following topics About backing up other computers from your computer About deploying the Symantec System Recovery Agent About the Symantec S
42. click Event Log 3 Select the appropriate event log options See Event log options on page 61 4 Click OK See Configuring Symantec System Recovery default options on page 49 Log File options The following table describes the options to log Symantec System Recovery messages Getting Started Configuring Symantec System Recovery default options Table 4 4 Log File options Select the priority and type of messages Lets you select the priority level at which messages should be logged You can choose to log all or no messages regardless of priority levels Select one of the following options m All messages m Medium and high priority messages m High priority messages m No messages Errors Logs the error messages as they occur Warnings Logs the warning messages as they occur Information Logs the information messages as they occur Log file location Lets you specify a path where you want to create and store the log file If you do not know the path you can browse to the location Maximum file size Lets you specify the maximum size in kilobytes that the log file is allowed to grow The file is kept within the limit you set by replacing the oldest logged items in the file with new items as they occur See Logging Symantec System Recovery messages on page 60 Event log options The following table describes the options to configure which product events are written
43. displays Collapse the Category view of the remote computers in the Computer List 3 Remove Removes a remote computer from the Computer List Computer See Removing a remote computer from the Computer Delete List on page 172 Monitoring the backup status of remote computers using Symantec System Recovery Monitor Configuring Symantec System Recovery 2013 Monitor default options Table 11 1 About the Symantec System Recovery 2013 Monitor console icons continued Refresh Manually refresh the Backup Status pane to see the Protection latest backup protection status for the Computer List Status Ctrl R You can also select an individual computer from the Computer List and select refresh to see the latest backup protection status Edit Computer Modifies the logon credentials for the remote SJ Ctrl E computers See Modifying the logon credentials for the remote computers on page 172 Next sync 60 min Next Displays the time in minutes that remains for the next Synchronization automatic refresh Time See Configuring Symantec System Recovery 2013 Monitor default options on page 169 See Adding a remote computer to the Computer List on page 170 Configuring Symantec System Recovery 2013 Monitor default options The Settings pane lets you configure the Symantec System Recovery 2013 Monitor default options The following table describes the options on the Settings pan
44. document which is captured in the third recovery point in a recovery point set You then accidentally delete the file which is captured by the fourth recovery point If you delete the third recovery point you permanently lose the version of the file that was backed up If you are unsure you should explore the contents of a recovery point before you delete it See Opening and restoring files within a recovery point on page 179 You can manually select which recovery points to remove if you know which recovery points that you want to keep within a set See Cleaning up old recovery points on page 186 To delete recovery points within a set 1 On the View menu click Tools 2 Click Manage Backup Destination 3 Inthe Recovery Point Sets table select the recovery point set that contains recovery points that you want to delete The recovery point set you select should have more than one set associated with it For example arecovery point set that contains more than one recovery point may appear as 4 Recovery Points in the table In the Manage Backup Destination window on the Tasks menu click Delete Do one of the following m To automatically delete all but the first and last recovery point in the set click Automatic m To manually select which recovery points in the set to delete click Manual and then select the recovery points you want to delete m To delete all the recovery points in the set you selected cl
45. email Message ccceceecec eee eceeeeeeen tense eeneeeeeenes 286 Restoring SharePoint documents cccceceeceeeeceeeeeeeeeneeeeneees 287 Restoring files and folders ccccececeececeeceeeeeeeeeeeeeeeeeeeeeees 288 Backing up databases using Symantec System RECOVETY 25 Pietra tcuatig eeeptastn te cae cates Dea aawteniatele es 291 About backing up databases using Symantec System Recovery 291 About backing up VSS aware databases using Symantec System Recovery ieor nre a e gs oc tinedaaed A E ee denmaengwniens eee 291 About backing up non VSS aware databases using Symantec System RecoveT year a Taw teed a aes ae a AA E AE E 292 About creating a cold backup manually using Symantec System Recovery or Symantec System Recovery Disk 655 293 About creating a warm backup automatically using Symantec System RECOVERY ieai inie ee ead E ce E ER ee 294 Creating a hot backup using Symantec System Recovery 295 Backing up Active Directory ccecce 297 About the role of Active Directory cccceccecceeceeeeeceeeeeeseeeeeeees 297 Appendix C Appendix D Backing up Microsoft virtual environments About backing up Microsoft virtual hard disks cccccceeceeee eens About backing up and restoring Microsoft Hyper V virtual MACHINES one a a e ET E EEEE E ERA A EENE Using Symantec System Recovery 2013 and Windows Server 2008 Core s
46. enter the command line parameters or user credentials to connect to the remote computer Monitoring the backup status of remote computers using Symantec System Recovery Monitor 175 About the Protection Status report Note If you have Backup Exec System Recovery 2010 Service Pack 5 or Symantec System Recovery 2011 Service Pack 2 or later on your host computer the View Console link appears active On a host computer with a previous version of Symantec System Recovery the link appears inactive For more information about Symantec System Recovery see the Symantec System Recovery User s Guide See Adding a remote computer to the Computer List on page 170 See About the Protection Status report on page 175 To view the backup protection status for a remote computer in the Symantec System Recovery 1 On the Symantec System Recovery 2013 Monitor console select a remote computer from the Computer List 2 Click View Console About the Protection Status report The protection status report provides detailed information about the backup protection status for all the remote computers that are backed up with Symantec System Recovery You can export the protection status report to one of the following formats m Hypertext Markup Language HTML m Comma Separated Value CSV See About the Icons on the Symantec System Recovery 2013 Monitor console on page 166 See Adding a remote computer to the Computer L
47. folder backups from running If you stop the Symantec System Recovery Agent service and then start Symantec System Recovery the agent restarts automatically The Status changes to Ready If you stop the Symantec System Recovery Agent service while the software runs you receive an error message Symantec System Recovery is disconnected from 142 Backing up remote computers from your computer Best practices for using services the agent In most cases you can click Reconnect from the Task pane or from the Tray icon to restart the Symantec System Recovery Agent See Starting or stopping the Symantec System Recovery Agent service on page 142 See Setting up recovery actions when the Symantec System Recovery Agent does not start on page 142 Starting or stopping the Symantec System Recovery Agent service You can start or stop the Symantec System Recovery Agent service To start or stop the Symantec System Recovery Agent service 1 On the Windows taskbar click Start gt Run 2 Inthe Run window type services msc 3 Click OK 4 In the Services window in the Name column click Symantec System Recovery 5 Onthe Action menu select one of the following m Start m Stop m Restart See About starting or stopping the Symantec System Recovery Agent service on page 141 Setting up recovery actions when the Symantec System Recovery Agent does not start You can specify the computer s response if the Symantec S
48. if your recovery point contains backups of drives C and D two newly mounted drives appear for example E and F The mounted drives include the original drive labels of the drives that were backed up To explore a recovery point through Windows Explorer 1 On the Tasks menu click Manage Backup Destination 2 Select the recovery point or recovery point set that you want to explore and then click Explore 3 Ifyou select a recovery point set that contains more than one recovery point in the Range column select a recovery point and click OK See About exploring recovery points on page 177 Mounting a recovery point from Windows Explorer You can manually mount a recovery point as a drive by opening your backup destination folder in Windows Explorer Exploring the contents of a recovery point 179 Opening and restoring files within a recovery point You can use Windows Explorer to search the contents of the recovery point For example if you cannot remember where a particular file was originally stored you can use the Windows Explorer search feature You can locate the file as you normally would locate a file on your hard drive To mount a recovery point from Windows Explorer 1 5 6 In Windows Explorer navigate to a recovery point The recovery point is located in the storage location that you selected when you defined your backup Right click the recovery point and then click Mount In the Mount Recovery Poi
49. is finished the computer restarts automatically See Recovering a secondary drive on page 223 Recovery Point to Restore options The following table describes the options on the Recovery Point to Restore panel This panel is available from the Recover Drive Wizard 228 Recovering files folders or entire drives Customizing the recovery of a drive Table 14 8 Recovery Point to Restore options Recovery point file name Specifies the recovery point you want to use to recover the drive You can use the recovery point that is already added to this field or you can browse to a different recovery point Browse Lets you browse to a path that contains a recovery point For example you can browse for a recovery point v2i or incremental recovery point iv2i file on an external USB drive Or you can browse to a network location or removable media User name Specifies the user name if you specify a recovery point file name that is located in a network path See About network credentials on page 86 Password Specifies the password to a network path See Customizing the recovery of a drive on page 226 Recovery options The following table describes the options on the Recovery Options panel This panel is available from the Recover Drive Wizard Table 14 9 Recovery options Verify recovery point before restore Verifies whether a recovery point is valid or corrupt before it is res
50. management of backup data on page 214 The Clean Up feature deletes all but the most current recovery point set to help make more space available on your hard disk Note After you delete a recovery point you no longer have access to the files or system recovery from that point in time You should explore the contents of the recovery point before you delete it To clean up old recovery points 1 On the View menu click Tools 2 Click Manage Backup Destination 3 Doone of the following m Inthe Clean Up Recovery Points dialog box select the recovery points that you want to delete m Inthe Manage Backup Destination window on the toolbar click Clean Up Select the recovery points that you want to delete The recovery point sets that can be safely removed without eliminating your latest recovery point are selected automatically You can also select or deselect the recovery point sets to specify which ones to remove 4 Click Delete 5 Click Yes to confirm the deletion 6 Click OK See Opening and restoring files within a recovery point on page 179 See About exploring recovery points on page 177 See Deleting a recovery point set on page 187 See Deleting recovery points within a set on page 187 See Making copies of recovery points on page 189 Managing backup destinations 187 Deleting a recovery point set Deleting a recovery point set If you know that you no longer want a parti
51. might encounter issues if you try to use the Symantec System Recovery LightsOut Restore feature on dual boot systems It is not supported The same is true for the Symantec System Recovery Restore Anyware feature 76 Best practices for backing up your data About backing up dual boot computers See Defining a drive based backup on page 78 See About backing up your data on page 67 Chapter Backing up entire drives This chapter includes the following topics m About defining a drive based backup m Defining a drive based backup m Compression levels for recovery points m Running a one time backup from Symantec System Recovery m About running a one time backup from Symantec System Recovery Disk m About Offsite Copy m How Offsite Copy works About defining a drive based backup A drive based backup takes a snapshot of your entire hard drive capturing every bit of information that is stored on it for later retrieval All of your files folders desktop settings programs and your operating system are captured into a recovery point You can then use that recovery point to restore individual files or folders or your entire computer For optimum protection you should define a drive based backup and run it ona regular basis By default scheduled independent recovery point file names and recovery point set file names are appended with 001 v2i 002 v2i and so forth Incremental recovery point file names within a se
52. names to your external You can assign a unique name to each external drive drives to help you easily identify A unique name helps you to keep a track of where them your backup data is stored for each computer you back up It is more useful in situations when the drive letters change each time you unplug and plug an external drive into your computer A unique name ensures that you always know which drive is used when you are running Symantec System Recovery Using a unique name does not change the volume label of a drive A unique name helps you to identify the drive when you use Symantec System Recovery Once a unique name is assigned it stays with the drive If you plug the drive into a second computer running another copy of Symantec System Recovery the unique name appears Note You might also consider placing a sticky label on each drive that matches the unique name that you have assigned See About using unique names for external drives on page 57 70 Best practices for backing up your data What to do during a backup Use Offsite Copy Run backups frequently on a regular basis Keep personal data on a separate drive than the drive on which Windows and your software programs are installed Verify the recovery point after you create it to ensure that it is stable Use Offsite Copy to copy your latest recovery points to either a portable storage device or a remote server By copying recovery points to a porta
53. of the product Store the DVD in a safe place The Symantec System Recovery installation program lets you install Symantec System Recovery Monitor You can either install Symantec System Recovery Monitor while installing Symantec System Recovery or install it later by running the installation program again See About Symantec System Recovery 2013 Monitor on page 165 See Installing Symantec System Recovery Monitor on page 35 30 Installing Symantec System Recovery Installing Symantec System Recovery To install Symantec System Recovery 1 Log on to your computer using either the Administrator account or an account with administrator privileges Insert the Symantec System Recovery product DVD into the media drive of the computer The installation program should start automatically If the installation program does not run type the following command at a command prompt lt drive gt browser exe Replace lt drive gt with the drive letter of your media drive Do one of the following m Toinstall Symantec System Recovery Monitor now on the DVD browser panel under More Useful Links click Install Symantec System Recovery Monitor m To install Symantec System Recovery Monitor later run the Symantec System Recovery installation program again See Installing Symantec System Recovery Monitor on page 35 On the DVD browser panel click Installation and then click Install Symantec System Recovery to st
54. off BitLocker and then decrypt the drive before you can use LightsOut Restore on it m Installa licensed version of Symantec pcAnywhere on a central computer that you use for management for example a help desk computer m Ensure that all of your servers can be managed remotely through a hardware device such as RILO or DRAC m Install Symantec System Recovery on the servers that you want to protect and then define and run backups to create recovery points m Runthe Set Up LightsOut Restore wizard to install a custom Symantec System Recovery Disk directly to the computer s local file system The wizard creates an entry in the Windows boot menu that can be used to boot into Symantec System Recovery Disk Note LightsOut Restore works only on the primary operating system It does not work on multiple boot computers for example a computer that starts multiple operating systems from the same partition LightsOut Restore is accessible only from the boot menu If the file system becomes corrupt and you cannot access the boot menu you must boot the computer from the Symantec System Recovery Disk Note The LightsOut Restore feature requires at least 1 GB of memory to run m Use the RILO or the DRAC device to connect to the remote server so you can recover a file or system from a remote location Then you can turn on the system or restart it m Open the boot menu as the remote server starts and then select the name that y
55. on page 152 Note When you define a drive based backup you should select the option to verify the recovery point after it is created Depending on the amount of data being backed up this verification can significantly increase the time it takes to complete the backup However it can ensure that you have a valid recovery point when the backup finishes See Verifying the integrity of a recovery point on page 93 To verify that a backup is successful 1 Onthe Status page review the Backups calendar and verify that the backup appears on the date that you ran it 2 Move your mouse over a backup icon to review the status of the backup See Defining a drive based backup on page 78 See Editing backup settings on page 124 124 Running and managing backup jobs Editing backup settings Editing backup settings You can edit the settings of an existing backup The Edit Settings feature gives you access to several of the key pages of the Define Backup Wizard You can edit every setting except the option to change the recovery point type To edit backup settings 1 On the Tasks menu click Run or Manage Backups 2 Select a backup to edit 3 On the Run or Manage Backups toolbar click Edit Settings 4 Make changes to the backup See Defining a drive based backup on page 78 See Enabling event triggered backups on page 124 Enabling event triggered backups Symantec System Recovery can detect
56. on the computer you want to back up See Booting a computer by using the Symantec System Recovery Disk on page 239 On the Home panel click Back Up My Computer and then click Next 4 Onthe Welcome panel click Next If you are prompted on the Specify License Key panel enter a valid license key and then click Next 6 Onthe Drives panel select one or more drives that you want to back up and then click Next 7 Onthe Backup Destination panel set the options you want then click Next See Backup Destination options on page 100 8 On the Options panel set the desired backup options and advanced options for the recovery point See Back Up My Computer options on page 101 9 Onthe Options panel click Advanced 100 Backing up entire drives About running a one time backup from Symantec System Recovery Disk 10 On the Advanced options panel set the advanced backup options you want for the recovery point and then click OK See Advanced options on page 102 11 On the Options panel click Next 12 Onthe Completing the Back Up My Computer Wizard panel click Finish to run the backup 13 When the backup is finished click Close to return to the main Symantec System Recovery Disk window See About running a one time backup from Symantec System Recovery Disk on page 98 Backup Destination options The following table describes the options on the Backup Destination panel This panel is availab
57. only quiesced for the snapshot and are active for the rest of the recovery point creation Symantec System Recovery supports Exchange Server 2003 or later which implements VSS technology However if the database load is heavy the VSS request might be ignored Create recovery points at the lightest load time Be sure that you have installed the latest service packs for your given database Note For backing up Exchange databases additional backup applications are not needed to run with Symantec System Recovery See About backing up non VSS aware databases using Symantec System Recovery on page 292 About backing up non VSS aware databases using Symantec System Recovery With Symantec System Recovery you can create manual cold backups automatic warm backups or hot backups of non VSS aware databases See About creating a cold backup manually using Symantec System Recovery or Symantec System Recovery Disk on page 293 See About creating a warm backup automatically using Symantec System Recovery on page 294 See Creating a cold backup manually on page 293 See Creating a warm backup automatically on page 294 Backing up databases using Symantec System Recovery 293 About backing up non VSS aware databases using Symantec System Recovery See Creating a hot backup using Symantec System Recovery on page 295 About creating a cold backup manually using Symantec System Recovery or Syma
58. point When you use this option the drive is only marked for deletion The actual deletion of the drive takes place after you click Finish in the wizard Undo Delete Returns a deleted drive to the list of drives 248 Recovering a computer Recovering a computer Table 15 5 Edit target drive and options continued Resize drive after recover unallocated Resizes a disk after the recovery point is space only restored After you select this option you can specify the new size in megabytes The size must be greater than the identified size of the disk that you selected in the list Primary partition Because hard disks are limited to four primary partitions this option is appropriate if the drive has four or fewer partitions Logical partition This option is appropriate if you need more than four partitions You can have up to three primary partitions plus any number of logical partitions up to the maximum size of your hard disk Check for file system errors after recovery Checks the restored drive for errors after the recovery point is restored Set drive active for booting OS Makes the restored drive the active partition for example the drive from which the computer starts You should select this option if you restore the drive on which your operating system is installed Note Do not select this option if you are restoring system partition or boot partition of a UEFI based computer This op
59. point you can use the Explore feature This feature assigns a drive letter to a recovery point mounts the recovery point as if it were a working drive You can then use the Windows Explorer search feature to search for the files You can drag and drop files to restore them See About exploring recovery points on page 177 Recovering a secondary drive If you lose data on a secondary drive you can use an existing recovery point for that drive to restore the data A secondary drive is a drive other than the drive on which your operating system is installed Note You can recover your system drive typically drive C For example suppose your computer has a D drive and the data is lost You can restore the D drive back to an earlier date and time See About recovering a computer on page 237 To recover a drive you must have a recovery point that includes the drive that you want to recover If you are not sure review the Status page to determine what recovery points are available See About the icons on the Status page on page 152 Note Before you proceed close any applications and files that are open on the drive that you want to restore 223 224 Recovering files folders or entire drives Recovering a secondary drive Warning When you recover a drive the data in the recovery point replaces all of the data on the drive Any changes that you made to the data on a drive after the date
60. points by their file name File name Specifies a path and a file name of a recovery point Browse Lets you browse to a path that contains a recovery point For example you can browse for a recovery point v2i or incremental recovery point iv2i file on an external USB drive Or you can browse to a network location or removable media User name Specifies the user name if you specify a recovery point file name that is located in a network path See About network credentials on page 86 Password Specifies the password to a network path Table 13 16 Source options when you view recovery points by System View by System Lets you use the current system index file that is located in the recovery point storage location The system index file displays a list of all of the drives on your computer and any associated recovery points from which you can select The use of a system index file reduces the time it takes to convert multiple recovery points When a recovery point is created a system index file is saved with it The system index file contains a list of the most recent recovery points which includes the original drive location of each recovery point Date Lets you select an alternate date of a system index file by using the drop down calendar Use the calendar if no recovery points are discovered and displayed in the table 208 Managing backup destinations Running a one time conversio
61. product s Help system and the User s Guide It also includes access to the Symantec Knowledge Base where you can find troubleshooting information To access Help amp Support 1 Start Symantec System Recovery 2 On the Help menu click Help and Support See About Symantec System Recovery on page 17 See What s new in Symantec System Recovery 2013 on page 19 Sending your feedback regarding Symantec System Recovery 2013 Please take a moment to share your feedback and ideas with Symantec regarding Symantec System Recovery 2013 To send feedback Doone of the following m Click Share Your Ideas in the upper right corner of the Symantec System Recovery 2013 window m On the Help menu click Share Your Ideas See About Symantec System Recovery on page 17 See What s new in Symantec System Recovery 2013 on page 19 Chapter Installing Symantec System Recovery This chapter includes the following topics Before you install Symantec System Recovery Installing Symantec System Recovery Updating Symantec System Recovery with LiveUpdate About uninstalling Symantec System Recovery Installing Symantec System Recovery Monitor Before you install Symantec System Recovery Installation procedures might vary depending on your work environment and which installation options you choose This chapter focuses on installing the full version of Symantec System Recovery from the installation DVD Before yo
62. properties continued Cluster size The cluster size in bytes of the FAT FAT32 or NTFS drive File system The file system type that is used within the drive For example FAT FAT32 or NTFS Primary Logical The selected drive s status as either a primary partition or a logical partition Size The total size in MB of the drive This total includes used space and unused space Used space The amount of used space in MB within the drive Unused space The amount of unused space in MB within the drive Contains bad sectors Indicates if any bad sectors exist on the drive Cleanly quiesced Indicates whether the database application quiesced properly when a recovery point was created See Viewing the drive properties of a recovery point on page 181 See About exploring recovery points on page 177 Chapter Managing backup destinations This chapter includes the following topics About backup destinations About backup methods Cleaning up old recovery points Deleting a recovery point set Deleting recovery points within a set Making copies of recovery points Defining a virtual conversion job Running an existing virtual conversion job immediately Viewing the properties of a virtual conversion job Viewing the progress of a virtual conversion job Editing a virtual conversion job Deleting a virtual conversion job Running a one time conversion of a physical recovery point t
63. recovery point m Before data capture A command file that stops the database m After data capture A command file that restarts the database Step 2 Run the backup Using Symantec System Recovery run the backup job that job includes the command files See About creating a warm backup automatically using Symantec System Recovery on page 294 See About running command files during a backup on page 87 Backing up databases using Symantec System Recovery 295 About backing up non VSS aware databases using Symantec System Recovery See About backing up non VSS aware databases using Symantec System Recovery on page 292 Creating a hot backup using Symantec System Recovery If a cold or a warm backup is not possible in your organization create a hot or online backup for backing up non VSS aware databases Symantec System Recovery takes a crash consistent recovery point Such a recovery point is equivalent to the state of a system that was running when the power failed A database that can recover from this type of failure can be recovered from a crash consistent recovery point To create a hot backup Use Symantec System Recovery to create a recovery point without the need to stop or restart the database Symantec System Recovery instantaneously snaps a virtual volume recovery point from which the recovery point is created See About backing up non VSS aware databases using Symantec System R
64. remote control session See About using the networking tools in Symantec System Recovery Disk on page 262 Recovering a computer 263 About using the networking tools in Symantec System Recovery Disk Note You cannot deploy a thin host to Symantec System Recovery Disk The thin host can only be started from the Symantec System Recovery Disk to host a remote control session in Symantec System Recovery Disk The thin host in Symantec System Recovery Disk does not support file transfers and cannot be used to add drivers for network or storage devices After you start the thin host from Symantec System Recovery Disk it waits for a connection from a remote computer You can connect to the thin host to remotely manage a recovery or to perform other tasks in Symantec System Recovery Disk You must use Symantec pcAnywhere to connect to the thin host See Remotely connecting to the pcAnywhere thin host on page 263 To start the pcAnywhere thin host On the Network panel in Symantec System Recovery Disk click Start the pcAnywhere Thin Host The networking services are started if necessary The thin host waits for a connection Remotely connecting to the pcAnywhere thin host Symantec pcAnywhere lets you remotely connect to a computer that is running in the recovery environment The computer must be running the pcAnywhere thin host This host is included in the Symantec System Recovery Disk The host also must be availabl
65. run a backup This default location is used if you do not specify a different location when you define a new backup You can also choose to prepend your computer s name to backup data file names and save each backup file to a new subfolder To set up general backup options 1 On the Tasks menu click Options 2 Click General 3 Set the appropriate options for your backups See General options on page 50 4 Click OK See Configuring Symantec System Recovery default options on page 49 General options The following table describes the options on the General page The options you configure here are used as default backup options Getting Started Configuring Symantec System Recovery default options Table 4 1 General options Prepend computer name to backup data file names Adds the computer name to the beginning of each backup data file name This option is useful if you back up more than one computer to the same drive For example you might back up a laptop and a desktop computer to the same USB or network drive By prepending the computer name to each backup data file name you can more easily identify which backup data files belong to which computer Save backup files to a unique subfolder Creates a new subfolder that serves as your backup destination Note The new subfolder is given the same name as your computer For example if your computer name is My Laptop the new subfolder is named
66. stopping or restarting 141 troubleshooting in Services 138 Agent Deployment using 133 Windows Vista 133 agent about 137 archive copying recovery points 189 attached VHD 80 backing up dual boot computers 75 backup about defining drive based 77 about file and folder 109 allowing other users to define 129 best practices 68 cancelling 122 database non VSS aware 292 database VSS aware 291 defining drive based 78 defining file and folder 109 defining first 64 deleting 128 backup continued disabling 128 dual boot computers 75 editing advanced options 92 editing schedule 128 editing settings 124 enabling event triggered 124 excluding folders during file and folder backups 109 file and folder 185 ignoring bad sectors during drive based 90 102 managing storage of 184 monitoring 149 monitoring status 152 one time from Symantec System Recovery Disk about 98 one time from Windows 96 other computers from your computer 131 run immediately 119 running command files during 87 running one time from Symantec System Recovery Disk 99 running with options 120 selecting a backup destination 73 setting advanced options for drive based 85 194 setting advanced options for file and folder 114 slowing down to improve PC performance 122 speeding up 122 things to do after 71 things to do before 68 things to do during 70 tips 72 types of 68 verifying success 123 152 viewing progress 94 viewing status o
67. stopping the Symantec System Recovery Agent service on page 142 m Configure the user name and password that the Symantec System Recovery Agent uses See About controlling access to Symantec System Recovery on page 144 m Set up recovery actions to take place if the Symantec System Recovery Agent fails to start For example you can restart the Symantec System Recovery Agent automatically or restart the computer See Setting up recovery actions when the Symantec System Recovery Agent does not start on page 142 Best practices for using services The following table describes some best practices for using services Table 9 1 Best practices for using services Check the Events tab first before using Services The Events tab in the Advanced view can help you to track down the source of a problem Particularly when it is associated with the Symantec System Recovery Agent You should view the most recent log entries in the Events tab for more information about the potential causes of the problem 140 Backing up remote computers from your computer Best practices for using services Table 9 1 Best practices for using services continued Verify that the Symantec System Recovery Agent starts without user intervention The Symantec System Recovery Agent is configured to start automatically when Symantec System Recovery starts You can view the status information to verify that the Symantec System Recover
68. target drive and options on page 247 Click Next to review the recovery options that you selected 244 Recovering a computer Recovering a computer 8 Select Reboot when finished if you want the computer to restart automatically after the recovery process finishes 9 Click Finish 10 Click Yes to begin the recovery process See Recovering a computer from a virtual disk file on page 250 See Recovering files and folders by using Symantec System Recovery Disk on page 258 Select Recovery Point to Restore options The following table describes the options on the Select a Recovery Point to Restore panel This panel is available from the Recover My Computer wizard in Symantec System Recovery Disk Table 15 1 Select Recovery Point to Restore options when you view recovery points by Date View by Date Displays all of the discovered recovery points in the order in which they were created If no recovery points were discovered the table is empty In such cases you can search all local drives on the computer or browse to find a recovery point Select source folder Lets you view a list of all available recovery points that may exist on your computer s local drives or on a specific drive Map a network drive Specifies a shared network folder path and assign it a drive letter You can then browse the folder location for the recovery point file you want Browse Locates a recovery point on a local drive or
69. the Recovery point type panel select the recovery point type that you want the backup to create and then click Next See Recovery point type options on page 81 On the Backup Destination panel select the appropriate options See Backup destination options on page 81 You cannot use an encrypted folder as your backup destination You can choose to encrypt your backup data to prevent another user from accessing it Backing up entire drives Defining a drive based backup 8 Optional If you want to make copies of your recovery points to store at a remote location for added backup protection click Add select the appropriate options and then click OK See Offsite Copy Settings options on page 83 9 Click Next 10 Onthe Options panel set the recovery point options you want and then click Next See Recovery point options on page 83 See Advanced options for drive based backups on page 90 See Command files options on page 88 11 Onthe Backup Time panel select the appropriate options to specify the time and frequency of the backup and then click Next Note Ensure that the time for running a base backup and an incremental backup is not the same See Backup time options on page 94 12 Optional If you want to run the new backup immediately click Run backup now This option is not available if you configured an independent recovery point with the option to run it only once 13 Review the o
70. the conversion job schedule that you want and then click Next See Conversion Time options on page 201 If you want to run the new conversion job immediately click Run conversion now This option is not available if you selected the Only run once option in the Conversion Time panel Click Finish See Viewing the properties of a virtual conversion job on page 203 See See Viewing the progress of a virtual conversion job on page 203 Editing a virtual conversion job on page 204 See Running an existing virtual conversion job immediately on page 203 See Source options The Deleting a virtual conversion job on page 204 following table describes the options on the Source panel This panel is available from the Define Virtual Conversion Wizard Table 13 7 Perform conversion using latest recovery points for this computer Managing backup destinations Defining a virtual conversion job Source options when you view recovery points by System Converts the most recent recovery points that exist in the recovery point storage location on your computer The list of drives source files v2i and iv2i files and dates comes from the most current system index file sv2i Perform conversion using recovery points for another computer Converts recovery points that exist on another computer Browse to and select the sv2i file for the desired system
71. the drivers required to recover your computer you can use the Run Driver Validation tool The driver validation tool is available on the Symantec System Recovery Disk It compares hardware drivers on the Symantec System Recovery Disk with the drivers required to run your computer s network cards and hard disks You should run the driver validation test any time you make changes to the network interface cards or storage controllers on a computer Note The driver validation tool on Symantec System Recovery Disk does not support wireless network adapter drivers See About testing Symantec System Recovery Disk on page 40 See Testing Symantec System Recovery Disk on page 40 40 Ensuring the recovery of your computer About testing Symantec System Recovery Disk About testing Symantec System Recovery Disk You should test the Symantec System Recovery Disk to ensure that the recovery environment runs properly on your computer Note Depending on the product version you have purchased Symantec System Recovery Disk is either included on your product DVD or as a separate DVD You should place the DVD containing Symantec System Recovery Disk in a safe place Testing the Symantec System Recovery Disk lets you identify and solve the following types of problems m You cannot start Symantec System Recovery Disk See Configuring a computer to start from a CD DVD or a USB device on page 241 m You do not have t
72. to a Windows event log 61 62 Getting Started Configuring Symantec System Recovery default options Table 4 5 Event log options Select the priority and type of Lets you select the priority level at which messages messages should be logged You can choose to log all or no messages regardless of priority levels Select one of the following options m All messages m Medium and high priority messages m High priority messages E No messages Errors Logs the error messages as they occur Warning Logs the warning messages as they occur Information Logs the information messages as they occur See Logging Symantec System Recovery messages on page 60 Enabling email notifications for product event messages Email notifications can be sent to a specified email address if there are any errors or warnings that occurred when a backup is run Note If you do not have an SMTP server this feature is unavailable to you Notifications can also be sent to the system event log and a custom log file The custom log file is located in the Agent folder of the product installation If notifications are not delivered check the setup of your SMTP server to ensure that it functions properly To enable email notifications for product event messages 1 On the Tasks menu click Options 2 Under Notifications click SMTP Email 3 Select the appropriate options See SMTP Email options on page 63 4 ClickOK Se
73. to the second page of the wizard Edit Offsite Opens the Offsite Copy Settings dialog box where you can edit or change settings for the Offsite Copy feature Remove Backup Job Deletes the backup that you have selected When you delete a backup only the backup definition is deleted The backup data is not deleted for example the recovery points or the backup data of files and folders Disable Enable Backup Turns on or turns off the backup that you have selected Define New Backup Opens the Define Backup Wizard where you can select between backing up your computer or backing up selected files and folders This option is useful if a drive in the Drives column is not yet assigned to a backup You can select a drive that is assigned to a backup job Then you have access to the shortcut method for starting the Define Backup Wizard from the Status page Manage Backup Destination Opens the Manage Backup Destination dialog box where you can specify destination drives as well as delete copy or explore existing recovery points on destination drives Customize Status Reporting Opens the Customize Status Reporting dialog box where you can specify if you want status reporting and the type of status reporting Monitoring the status of your backups 163 About using event log information to troubleshoot problems See Editing backup settings on page 124 About using event log information to troubleshoot problems When S
74. within a recovery point m About the Support Utilities About recovering a computer If Windows fails to start or does not run normally you can still recover your computer You can use the Symantec System Recovery Disk and an available recovery point or a virtual disk that you created from a recovery point 238 Recovering a computer About recovering a Unified Extensible Firmware Interface UEFI based computer Note If you can start Windows and the drive that you want to restore is a non operating system drive you can restore the drive within Windows The Symantec System Recovery Disk lets you run a recovery environment that provides temporary access to Symantec System Recovery recovery features For example you can access the recovery features of Symantec System Recovery to restart the computer into its previous usable state Note If you purchased Symantec System Recovery from your computer manufacturer some features in the recovery environment might not be available For example if the manufacturer installed the recovery environment on your computer s hard disk Your manufacturer might also assign a keyboard key for the purpose of starting the recovery environment When you restart your computer watch for instructions on your computer monitor or refer to your manufacturer s instructions See Recovering a computer on page 242 See About recovering a Unified Extensible Firmware Interface UEFI based com
75. you start Symantec System Recovery Disk Configure Lets you configure log on credentials and other optional parameters for pcAnywhere See Options for configuring pcAnywhere on page 45 Use Windows firewall settings Saves the current Windows firewall settings to the Symantec System Recovery Disk See Creating a custom Symantec System Recovery Disk on page 41 Options for configuring pcAnywhere The following table describes the options on the Configure Symantec pcAnywhere panel This panel is available from the Options panel in the Create Custom Symantec System Recovery Disk wizard Table 3 4 Options for configuring pcAnywhere User name Lets you type the user name for authenticating to pcAnywhere Password Lets you type the password for authenticating to pcAnywhere Confirm password Lets you retype the password for authenticating to pcAnywhere 46 Ensuring the recovery of your computer Creating a custom Symantec System Recovery Disk Table 3 4 Options for configuring pcAnywhere continued Host name Lets you type the name that you want to use for the host You can leave this box blank to configure the host name to be the same as the computer name Encryption level Lets you encrypt the data stream between the host and remote computer Encryption level None Lets you specify that no encryption of the data stream occurs between the host and the remote computer
76. you use the Advanced page the first one or two steps do not apply The first one or two steps merely indicate where to access each feature from the other pages of the user interface From that point on follow the remaining steps of each procedure The Advanced page can be hidden from view if you do not plan to use it Getting Started 65 Hiding or showing the Advanced page To hide or show the Advanced page 1 Start Symantec System Recovery 2 Onthe View menu click Advanced to hide or show the Advanced page See Configuring Symantec System Recovery default options on page 49 66 Getting Started Hiding or showing the Advanced page Chapter Best practices for backing up your data This chapter includes the following topics About backing up your data About choosing a backup type What to do before you back up What to do during a backup What to do when a backup is finished Tips for running defined backups Viewing the properties of a backup job About selecting a backup destination About backing up dual boot computers About backing up your data To back up your computer or your individual files and folders you do the following Define a backup Run the backup See How to use Symantec System Recovery on page 47 When you define a backup you decide on the following What to back up files and folders or an entire drive Where to store the backup data backup destination 68 Best practi
77. 003 or R2 Microsoft Windows Vista All Editions Microsoft Windows Server 2008 or R2 Microsoft Windows 7 All Editions Microsoft Windows 8 Desktop Edition Microsoft Windows 8 Server Available hard disk space 25 MB Software Microsoft NET Framework 4 0 Microsoft Windows screen 1024 x 768 pixels recommended resolution See Installing Symantec System Recovery Monitor on page 35 Configuring Windows firewall exceptions for Symantec System Recovery Monitor Before you start Symantec System Recovery Monitor configure the Windows firewall program and port exceptions on both the host computer and the client computer To configure Windows firewall port exceptions 1 Click Start gt Run and type firewall cpl On the left pane click Advanced Settings Select the Inbound Rules option On the left pane click Newrule uo A U N Perform the following steps to configure the Windows firewall port exceptions m Under Rule Type select the Port option m Click Next Installing Symantec System Recovery 37 Installing Symantec System Recovery Monitor m Select the TCP option m Select the Specific local ports option m Inthe Specific local ports field enter 135 as the default port number m Click Next m Select the Allow the connection option m Click Next Do not modify the default settings m Click Next m Inthe Rule field specify a name for the rule m Click Finish 6 Perform the followin
78. 116 Backing up files and folders About backing up files and folders Table 7 6 Backup Time options Schedule Indicates whether a schedule is enabled for the backup Default Lets you use the default backup schedule Start time Specifies the start time of the backup Sun Mon Tue Wed Thu Fri Sat Lets you select the days of the week that you want the backup to run Advanced Runs the backup more than once per day at a set number of times You can also specify the amount of time that should lapse between backups See Change Schedule File Backup options on page 116 Select event triggers Lets you select the types of events that automatically start a backup See Change Schedule File Backup options on page 116 See Backing up files and folders on page 109 Change Schedule File Backup options The following table describes the options on the Change Schedule File Backup panel This panel is available from the Backup Time panel in the Define Backup wizard for files and folders Table 7 7 Change Schedule File Backup scheduling options Schedule Lets you select the days and a start time for when you want to back up files and folders Run more than once per day Runs the backup more than once a day to protect the data that you edit or change frequently Time between backups Specifies the maximum time that should occur between file and folder backups Backing up files and fo
79. About the icons on the Home page on page 150 Configuring Symantec System Recovery to send SNMP traps If you use Network Management System NMS applications you can configure Symantec System Recovery to send SNMP traps for different priority and notification types By default Symantec System Recovery is not enabled to send SNMP traps to NMS managers You can configure Symantec System Recovery to send SNMP traps for different priority and notification types To configure Symantec System Recovery to send SNMP traps 1 2 3 On the Tasks menu click Options Under Notifications click SNMP Trap Click the Select the priority and type of messages list and select the priority level at which traps should be generated All messages Send all messages regardless of priority levels Medium and high priority messages Send only medium and high priority messages High priority messages only Send only high priority messages No messages Do not send any messages regardless of priority levels Select one or more of the following options m Errors m Warnings Information Select the version of SNMP traps to be sent Version 1 or Version 2 and then click OK 158 Monitoring the status of your backups About customizing the status reporting of a drive or file and folder backups See About the Symantec System Recovery Management Information Base on page 158 About the Symantec System Recovery Management Informa
80. B is an offsite copy destination Symantec System Recovery then automatically begins copying Monday night s base recovery point and Tuesday night s incremental recovery point At the end of the day Wednesday you take drive B home and place it in a safe place with drive A You now have multiple copies of recovery points stored at two separate physical locations your original recovery points stored on your backup destinations at the office and copies of those same recovery points stored on your offsite copy 106 Backing up entire drives How Offsite Copy works destination drives Your offsite copy destination drives are stored in a safe place at your home The next morning Thursday you take drive A to the office and plug it in Tuesday and Wednesday night s recovery points are then automatically copied to drive A Note Consider using the external drive naming feature that lets you provide a unique name to each drive Then place matching physical labels on each external drive to help you manage the task of swapping the drives See About using unique names for external drives on page 57 Each time you plug in either drive A or B the latest recovery points are added to the drive This method gives you multiple points in time for recovering your computer in the event that the original backup destination drives fail or become unrecoverable Using external drives as your offsite copy destination ensures that you have a copy
81. Click Next to review the recovery options that you selected Select Reboot when finished if you want the computer to restart automatically after the recovery process finishes Click Finish Click Yes to begin the recovery process See Recovering a computer on page 242 Recovering a computer 253 Recovering a computer from a virtual disk file See Recovering a computer through Restore Anyware on page 256 Recovery Options The following table describes the options on the Recovery Options panel This panel is available when you use the Recover My Computer wizard of Symantec System Recovery Disk to recover a virtual disk Table 15 6 Recovery Options Verify recovery point before recovery Verifies whether a recovery point is valid or corrupt before it is restored If the recovery point is invalid the recovery is discontinued This option can significantly increase the time that is required for the recovery to complete Check for file system errors after recovery Checks the restored drive for errors after the recovery point is restored Resize drive after recover unallocated Specifies the new drive size in megabytes space only Primary partition Because hard disks are limited to four primary partitions this option is appropriate if the drive has four or fewer partitions Logical partition This option is appropriate if you need more than four partitions You can have up to three primary partition
82. Create Custom Recovery Disk Click Next Do one of the following If you know the path to the source Type the path in the Symantec System Symantec System Recovery Disk Recovery Disk media location field If you do not know the path to the source Do the following in the order listed Symantec System Recovery Disk m Click Browse m Click Symantec System Recovery Disk ISO File to locate the path for the ISO image file or click Symantec System Recovery Disk Folder to locate the path for the disk on other media m On the Open dialog box navigate to the location of the appropriate ISO image file media drive or folder m Click Open Click Next In the Symantec System Recovery Disk Creation panel select the settings for creating the Symantec System Recovery Disk See Symantec System Recovery Disk creation settings on page 44 Click Next Review the list of storage and network drivers to be included and add additional drivers or remove the drivers you do not need Click Next In the Startup Options panel select the default keyboard layout display language and time zone from the respective lists Ensuring the recovery of your computer 43 Creating a custom Symantec System Recovery Disk 13 Click Next 14 Inthe Options panel select the optional settings for the custom Symantec System Recovery Disk See Optional settings for Symantec System Recovery Disk on page 44 15 Click Next 16 Inthe License S
83. Encrytion level pcAnywhere Lets you scramble the data using a mathematical algorithm so that a third party cannot easily interpret it This option is available on any operating system that pcAnywhere supports Encryption level Symmetric Lets you encode and decode data using a cryptographic key This option is available on any Windows operating system that supports the Microsoft CryptoAPI See Optional settings for Symantec System Recovery Disk on page 44 See Creating a custom Symantec System Recovery Disk on page 41 Chapter Getting Started This chapter includes the following topics m How to use Symantec System Recovery Starting Symantec System Recovery m Configuring Symantec System Recovery default options Setting up your first backup using Easy Setup m Hiding or showing the Advanced page How to use Symantec System Recovery Symantec System Recovery helps you in backing up your files folders or entire drives To back up your data you need to define a backup A backup specifies what data to back up when to back it up and where to put the backed up data Using Symantec System Recovery includes the following key tasks m Defining a backup m Running a backup m Recovering files folders or entire drives Refer to the following figure to understand the relationship of these tasks 48 Getting Started How to use Symantec System Recovery Figure 4 1 Using Symantec System Recover
84. However file and folder backup data can take up significant disk space if it is not managed For example audio files video files and photographs are typically large files You must decide how many versions of backup files that you want to keep This decision can depend on how frequently you change the content of your files and how frequently you run the backups See Viewing how much file and folder backup data is stored on page 213 See Limiting the number of file versions to keep on page 213 See Manually deleting files from your backups of files and folders on page 213 See Finding versions of a file or folder on page 214 Managing backup destinations 213 About managing file and folder backup data Viewing how much file and folder backup data is stored Start by viewing the total amount of file and folder backup data that you currently store To view how much file and folder backup data is stored 1 On the Tasks menu click Manage Backup Destination 2 To select an alternate backup destination in the Drives list select another drive to use as a backup destination 3 Near the bottom of the Manage Backup Destination window view the Space used for file and folder storage box to see how much storage space is currently used See About managing file and folder backup data on page 212 Limiting the number of file versions to keep You can manage your file and folder backup data by limiting the numbe
85. My_Laptop Default backup destination Lets you specify a path to the folder where you want to store recovery points and file and folder backup data If you do not know the path you can browse to the location If you entered the path to a location on a network enter the user name and password that are required for authentication Note You cannot use an encrypted folder as your backup destination However you can encrypt your backup data to prevent other users from accessing it To encrypt your backup data refer to the Advanced options when you define or edit a backup See Defining a drive based backup on page 78 See Editing advanced backup options on page 92 See Configuring Symantec System Recovery default options on page 49 51 52 Getting Started Configuring Symantec System Recovery default options Adjusting the effect of a backup on computer performance If a backup is running on your computer your computer s performance might slow down The slow down in the computer s performance might be more prominent if it is the one creating an independent recovery point The performance slows down because Symantec System Recovery uses your computer s hard disk and memory resources to perform the backup You can change the speed of the backup to minimize the effect of Symantec System Recovery on your computer while you work Note During a backup or recovery you have the option of overriding
86. ONS 255 65 rreren eset eee tesises ESEE CEREAN NEE TEE SEE oe 190 Destination Location options sseesseesssosssoessoessoeesoressrens 192 Copy recovery point options sssssssrsesssrsrrsessrseersrserrereeese 193 Defining a virtual conversion job ccceccecc eee eececceeceeeeeeeeeeeeeees 195 SOUPCE Options wsos osorre riin sE eenei ENERE CE EANES Satas 196 Virtual Disks Destination options cccceececeeeceeeeeeeeeeees 197 General Options properties cccccecececeeeeeeeeeeeeneneneneaeneas 199 Conversion Time Options ccccececeecececeeeeeeeeeeeeseeeeeenenees 201 Running an existing virtual conversion job immediately 203 Viewing the properties of a virtual conversion job 0cceeeeeees 203 Viewing the progress of a virtual conversion job c0eceeeeees 203 Editing a virtual conversion job cccccceceececeeceeeeeeeeeaeeeeneneens 204 Deleting a virtual conversion job cceccececeeceeeececeeeeeeeneenenees 204 Running a one time conversion of a physical recovery point to a Virtual disk eies nrn er a a eT ares aTi 205 SOUPCE opti hS seus nseienrei enn aein eE E NAKE EEA 206 Virtual Disks Destination options cccccececececeeeeeeeeeeues 208 General Options properties ccccc ec ececeeeceeneeneneneneneneaeas 210 About managing file and folder backup data ccecceeceeeeee e
87. OVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 Rights in Commercial Computer Software or Commercial Computer Software Documentation as applicable and any successor regulations Any use modification reproduction release performance display or disclosure of the Licensed Software and Documentation by the U S Government shall be solely in accordance with the terms of this Agreement Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com Technical Support Symantec Technical Support maintains support centers globally Technical Support s primary role is to respond to specific queries about product features and functionality The Technical Support group also creates content for our online Know
88. See What you can do with the Granular Restore Option on page 282 See Opening a specific recovery point on page 283 What you can do with the Granular Restore Option You can do the following tasks with the Granular Restore Option Table 17 1 Using the Symantec System Recovery Granular Restore Option 283 Opening a specific recovery point Granular Restore Option tasks m Restore Exchange mail Open a specific recovery point Restore a mailbox Restore an email folder Restore or forward an email message See Restoring a mailbox on page 284 See Restoring an email folder on page 285 See Restoring an email message on page 286 m Restore SharePoint documents Open a specific recovery point Search or browse for a lost document Restore a document See Restoring SharePoint documents on page 287 m Restore unstructured files and folders Open one or more recovery points Search or browse for a lost file or folder Restore lost files and folders Restore a version of a file See Restoring files and folders on page 288 See About the Symantec System Recovery Granular Restore Option on page 280 Opening a specific recovery point You open recovery points so you can restore mailboxes email folders and messages SharePoint documents and files and folders To open a specific recovery point 1 On the View menu click Tools 2 Click Run G
89. System Recovery the name of the agent Its status should be Started See About starting or stopping the Symantec System Recovery Agent service on page 141 See Starting or stopping the Symantec System Recovery Agent service on page 142 About starting or stopping the Symantec System Recovery Agent service To start stop or restart the Symantec System Recovery Agent service you must be logged on as an administrator If your computer is connected to a network network policy settings might prevent you from completing these tasks You might need to start stop or restart the Symantec System Recovery Agent service for the following reasons Start or Restart Restart Stop You should start or restart the agent if Symantec System Recovery is unable to connect to it on a computer Or you cannot reconnect from Symantec System Recovery You should restart the agent This restart is necessary if you changed the user name or password that you use to log on to the agent service You should also restart the agent after you have used the Security Configuration Tool to give additional users the ability to back up computers See About controlling access to Symantec System Recovery on page 144 You can stop the agent if you believe that it causes a problem on the computer or if you want to temporarily free memory resources If you stop the agent you also prevent all of your drive based backups and file and
90. ThreatCon Response ThreatCon is Symantec s early warning security threat system When Symantec identifies various threats the ThreatCon team adjusts the threat level This adjustment gives people and systems adequate warning to protect data and systems against attack When you enable the ThreatCon Response trigger for a selected backup job Symantec System Recovery detects changes in the threat level Your computer must be connected to the Internet at the time If the ThreatCon level is either reached or exceeded the backup job in which you enabled ThreatCon Response is started automatically You then have a recovery point to use to recover your data if your computer becomes affected by the latest threat Note If your computer is not online then it is not susceptible to online threats But if you connect your computer to the Internet at any time it becomes vulnerable You do not have to enable or disable ThreatCon Response when you go online or offline It works if you are online but does nothing if you are offline For more information about Symantec ThreatCon visit http www symantec com Configuring ThreatCon Response for a backup job You can set the ThreatCon Response level for backups Running and managing backup jobs 127 Enabling event triggered backups To configure ThreatCon Response for a backup job 1 On the Tasks menu click Run or Manage Backups 2 Select the backup you want to edit and then click Change Schedu
91. What to do when a backup is finished on page 71 Viewing the properties of a backup job You can review the settings and configuration of a defined backup without opening the backup job To view the properties of a backup job 1 On the Home page click Run or Manage Backups 2 Inthe Run or Manage Backups window select a backup job and then click Tasks gt Properties See Running an existing backup job immediately on page 119 See Running a backup with options on page 120 See Editing backup settings on page 124 About selecting a backup destination You should review the following information before you decide where to store recovery points and file and folder backup data Note If you choose to use CDs or DVDs as your backup destination not recommended you cannot back up to a subfolder on the disk Backup data must be created at the root of CDs and DVDs The following table contains the information that you need to consider when selecting a backup destination 74 Best practices for backing up your data About selecting a backup destination Table 5 1 Selecting a backup destination Local hard drive USB drive or FireWire drive recommended The benefits of this option are as follows m Provides for fast backup and recovery m Lets you schedule unattended backups m Reduces cost because drive space can be overwritten repeatedly m Allows for off site storage m Reserves hard
92. a backup to edit On the toolbar click Change Schedule Make changes to the schedule See Backup time options on page 94 Click OK See Enabling event triggered backups on page 124 Turning off a backup job You can turn off a backup and turn it on later When you turn off a backup it does not run according to its defined schedule if it has one When a backup is turned off triggered events do not run the backup nor can you manually run the backup You can also delete a defined backup not recovery points To turn off a backup job 1 2 3 On the Tasks menu click Run or Manage Backups Select the backup that you want to turn off On the Run or Manager Backups dialog box on the Tasks menu click Disable Backup Repeat this procedure to turn on the backup The Disable Backup menu item changes to Enable Backup when you disable the selected backup See Deleting backup jobs on page 128 Deleting backup jobs You can delete backup jobs when they are no longer needed Deleting a backup job does not delete the recovery points or backed up file and folder data from the storage location Only the backup job is deleted Running and managing backup jobs 129 Adding users who can back up your computer To delete backup jobs 1 On the Tasks menu click Run or Manage Backups 2 Select one or more backup names 3 On the toolbar click Remove 4 Click Yes See About backup destinations on page 184
93. a calendar that contains your backup histories The calendar lets you quickly identify when a backup ran and what type of backup it was It identifies your upcoming scheduled backups It also lists the file and folder backup history if you have defined one or more file and folder backups Note You can right click any of the calendar icons to access a context sensitive menu These menus offer quick access to related tasks Refer to the following table for the meaning of each icon that is displayed in the Backups calendar Table 10 2 Monitoring the status of your backups About the icons on the Status page Backups calendar icons 153 Represents a drive based backup that is configured to create a single independent recovery point When this icon appears in the Backup timeline it indicates that a drive based backup is scheduled to occur This icon can appear in the following states Indicates that a backup has run and an independent recovery point was created Indicates that the backup is unavailable Indicates that the backup did not run as scheduled This problem could occur if an error prevents the backup from running or if you manually cancel a backup before it completes Indicates a drive based backup that is scheduled to run at a future time 154 Monitoring the status of your backups About the icons on the Status page Table 10 2 Backups calendar icons continued Represents a dr
94. able 15 7 Select Recovery Point options when you view recovery points by date View by Date Displays all of the discovered recovery points in the order in which they were created If no recovery points were discovered the table is empty In such cases you can search all local drives on the computer or browse to find a recovery point Select source folder Lets you view a list of all available recovery points that may exist on your computer s local drives or on a specific drive Map a network drive Specifies a shared network folder path and assign it a drive letter You can then browse the folder location for the recovery point file you want Browse Lets you locate a recovery point on a local drive or a network folder Select a recovery point Lets you select the recovery point to restore Recovery point details Gives you additional information about the recovery point you want to restore Table 15 8 Select Recovery Point options when you view recovery points by file name View by File name Lets you view recovery points by their file name Recovery point folder and file name Specifies a path and a file name of a recovery point Recovering a computer 261 Exploring files and folders on your computer by using Symantec System Recovery Disk Table 15 8 Select Recovery Point options when you view recovery points by file name continued Map a network drive Specifie
95. able describes the options on the Options panel in the LightsOut Restore Wizard Table 14 13 Configure Symantec pcAnywhere options User name Indicates the user name for authenticating to pcAnywhere Password Indicates the password for authenticating to pcAnywhere Confirm password Lets you retype the password for authenticating to pcAnywhere Host name Indicates the name that you want to use for the host You can leave this box blank to configure the host name to be the same as the computer name Encryption level Encrypts the data stream between the host and remote computer Encryption level None Specifies that no encryption of the data stream occurs between the host and the remote computer Recovering files folders or entire drives About restoring a computer from a remote location by using LightsOut Restore Table 14 13 Configure Symantec pcAnywhere options continued Encryption level pcAnywhere Scrambles the data using a mathematical algorithm so that a third party cannot easily interpret it This option is available on any operating system that pcAnywhere supports Encryption level Symmetric Encodes and decode data using a cryptographic key This option is available on any Windows operating system that supports the Microsoft CryptoAPI See LightsOut Restore options for Symantec System Recovery Disk on page 234 Licensing options The following table describes the o
96. age the task of swapping the drives is also a good idea For example if you assigned the unique name Cathy Read to one drive and Thomas Read to a second drive Their unique names appear in Symantec System Recovery whenever the drives are plugged in to your computer See About Offsite Copy on page 103 To make it even easier the Options dialog box lets you see all of your drive unique names in one view From this view you can remove or edit existing names See Removing or changing the unique name for an external drive on page 58 Removing or changing the unique name for an external drive You can remove or change the unique name for the drive as needed Note Symantec System Recovery lets you assign a unique name when you plug in an external drive in to your computer for the first time To remove or change unique name for an external drive 1 On the Tasks menu click Options 2 Under Destinations click External Drives 3 Select an external drive from the list and then do one of the following m Click Remove to delete the unique name that is associated with the external drive m Click Rename to edit the unique name 4 Click OK See About using unique names for external drives on page 57 Configuring default FTP settings for use with Offsite Copy File transfer protocol or FTP is the simplest and most secure way to copy files over the Internet Symantec System Recovery serves as an FTP clie
97. allation program does not start on the Windows taskbar click Start gt Run type the following command then click OK lt drive gt browser exe where lt drive gt is the drive letter of your media drive In the DVD browser panel click Install Symantec System Recovery In the Welcome panel click Next Read the license agreement click laccept the terms in the license agreement and then click Next If you want to change the default location for the program files click Change Then locate the folder in which you want to install the agent and then click OK Click Next Click Custom and then click Next Click Symantec System Recovery Service and then click This feature will be installed on local hard drive This feature is the agent Set all other features to This feature will not be installed 10 Click Next and then click Install See About deploying the Symantec System Recovery Agent on page 133 See Deploying the Symantec System Recovery Agent on page 135 See Preparing a computer in a workgroup environment to deploy the agent on page 134 See Manually installing the Symantec System Recovery Agent on page 136 Backing up remote computers from your computer 137 About the Symantec System Recovery Agent Granting rights to domain users on Windows 2003 SP1 servers You can remotely manage a Windows 2003 SP1 server that is in a domain with a user in the domain The server administrator m
98. alled m The computer that you intend to back up using the original shipping version of the Symantec System Recovery Disk DVD has an unlicensed installation of the software m You create a custom Symantec System Recovery Disk on a computer that has an unlicensed installation 60 day trial of Symantec System Recovery You then use the custom Symantec System Recovery Disk to create a backup of a Backing up entire drives 99 About running a one time backup from Symantec System Recovery Disk computer The computer does not have an installation of Symantec System Recovery See Creating a custom Symantec System Recovery Disk on page 41 m You choose not to add a license key at the time you create the customized Symantec System Recovery Disk See Running a one time backup from Symantec System Recovery Disk on page 99 Running a one time backup from Symantec System Recovery Disk Using a valid license key you can create independent recovery points using the Back Up My Computer feature in Symantec System Recovery Disk You can create recovery points of a partition without the need to install Symantec System Recovery or its agent This feature is sometimes known as acold backup or offline backup To run a one time backup from Symantec System Recovery Disk 1 Ifyou intend to store the resulting recovery point on a USB device for example an external hard drive attach the device now 2 Start the Symantec System Recovery Disk
99. antec System Recovery until after you restart your computer See Completing the installation of Symantec System Recovery on page 32 Custom installation options The following table describes the options that are available on the Custom Installation Features panel Table 2 3 Custom Installation options Backup and Recovery Service Installs the primary service that is required to back up or recover your computer Recovery Point Browser Enables you to browse mount copy verify and restore files and folders using recovery points 32 Installing Symantec System Recovery Installing Symantec System Recovery Table 2 3 Custom Installation options continued User Interface Installs the product user interface that is required for interacting with the Symantec System Recovery Service Agent Deployment This option appears when you expand the User Interface option Allows the computer on which you have installed Symantec System Recovery to deploy the Symantec System Recovery Agent to other computers The Symantec System Recovery Agent is required for remote recovery management Granular Restore Option This option appears when you expand the User Interface option Lets you open recovery points and restore Microsoft Exchange mailboxes folders and individual messages You can also restore Microsoft SharePoint documents and unstructured files and folders CD DVD Support Lets you back up directly t
100. ar Restore Option Starting the Granular Restore Option Include the message stores A message store is a database file that stores email Message that you want to protect stores are subgroups of storage groups When you create a recovery point for a message store you must also include its storage group For example if you have a message store named Message Store myserver that is located on F Exchsrvr mdbdata Message Store myserver stm you should include the entire F drive in your recovery point You can select a subset of drives when backing up a Microsoft SharePoint server However the recommended way is to protect the entire server Unlike the method for Exchange it is not necessary to back up the SharePoint binaries You should however back up any volumes that contain SharePoint data See Best practices when you create recovery points for use with the Granular Restore Option on page 280 Starting the Granular Restore Option How you start Granular Restore Option depends on the version of Windows you use To start the Granular Restore Option Doone of the following m In Symantec System Recovery on the Tools page click Run Granular Restore Option m On the classic Windows taskbar click Start gt Programs gt Symantec System Recovery gt Granular Restore Option m On the Windows 2003 2008 XP Vista or 7 taskbar click Start gt All Programs gt Symantec System Recovery gt Granular Restore Option
101. arate drive from where the operating system is installed If you want to back up an attached Microsoft Virtual Hard Disk VHD you must create a separate backup job for the host drive and for the attached VHD For example if the VHD host is on the C drive and the attached VHD is the D drive you must create a backup job for C and a backup job for D Also you cannot back up an attached VHD that is nested within another attached VHD See About backing up Microsoft virtual hard disks on page 299 If you use Microsoft s BitLocker Drive Encryption to encrypt the data on a data drive any drive that does not have the operating system installed on it be aware that Symantec System Recovery does not work with locked data drives Instead you must unlock the bitlocked drive before you can back it up Generally you should accept the preselected option Add all related drives recommended If you deselect certain related drives you may experience an incomplete recovery or an unsuccessful recovery Backing up entire drives Defining a drive based backup See Defining a drive based backup on page 78 Recovery point type options The following table describes the options on the Recovery Point Type panel Table 6 3 Recovery point type options Recovery point set recommended Schedules a base recovery point with additional recovery points that contain only incremental changes that were made to your computer since the previous
102. art automatically when the recovery process finishes Click Finish Click Yes to begin the recovery process See Recovering a computer on page 242 See Recovering a computer from a virtual disk file on page 250 Recovering files and folders by using Symantec System Recovery Disk You can use the Symantec System Recovery Disk to start your computer and to restore files and folders from within a recovery point To recover files and folders by using Symantec System Recovery Disk 1 Start the computer by using the Symantec System Recovery Disk See Booting a computer by using the Symantec System Recovery Disk on page 239 Click Recover and then click Recover My Files Do one of the following 8 9 Recovering a computer Recovering files and folders by using Symantec System Recovery Disk m IfSymantec System Recovery Disk cannot locate any recovery points you are prompted to locate one In the Select Recovery Point dialog box navigate to a recovery point select one and then click OK See Select Recovery Point options on page 260 m IfSymantec System Recovery Disk finds recovery points select a recovery point from the list and then click OK Note If you cannot find the recovery points in a network location type the name of the computer and the share that holds your recovery points For example computer_name share_name If you still have trouble try entering the computer s IP addres
103. art the installation On the License Agreement panel read the license agreement and then click Iaccept the terms in the license agreement Click Next On the Installation Type panel do one of the following To install all the features of Symantec Do the following in the order listed System Recovery m Click Typical installation m Click Next Installing Symantec System Recovery Installing Symantec System Recovery To install selected features of Do the following in the order listed Symantec System Recovery Click Custom installation and then click Next On the Custom Installation Features panel deselect any of the features that you do not want to install at this time and then click Next See Custom installation options on page 31 Note You can install these features later by modifying the Symantec System Recovery program using the Windows Add or Remove Programs tool 8 On the Destination Folder panel select a folder where you want to install Symantec System Recovery and then click Next 9 On the Installation Review panel review the Symantec System Recovery installation summary and then click Install The progress status of the installation process is displayed on the Progress panel 10 After the installation completes remove the product DVD from the media drive and then click Finish to close the installation wizard If you choose not to restart your computer at this time you cannot run Sym
104. at the following URL www symantec com Select your country or language from the site index Contents Technical Support srsecsck anes cannes dovsvedec sani deeds fanicdid Deane vad enannnvsildaundsdetwrcdadrsoweradvibucdaus 4 Chapter 1 Introducing Symantec System Recovery 2013 17 About Symantec System Recovery cceceececeeceeeeceeeeeeeeeeeneeeeeens 17 About the components of Symantec System Recovery c0cceeeeees 18 What s new in Symantec System Recovery 2013 cecceceeeeeeeeeees 19 Accessing Help amp Support for Symantec System Recovery 0 0665 22 Sending your feedback regarding Symantec System Recovery PA EE iscarsintuciarsbivsngsadensevenrssmendiee E E EEE 22 Chapter 2 Installing Symantec System Recovery srn 23 Before you install Symantec System Recovery cccceecneceeaeeeeeaes 23 System requirements for Symantec System Recovery 00658 23 About supported file systems disk types disk partition schemes and removable media ceceeeeeeeeeeeecneeeeeeeeeeeneeeeeeeenees 25 About the availability of features in Symantec System RECOVELY ctrssiescebeiinducaes suatiaddsadaneat vatie daehsdoees aaRS 26 About the trial version of Symantec System Recovery 0665 28 Installing Symantec System Recovery cceceececeeeeeeeeeeeeeeeeeneeees 29 Custom installation Options cc cece cscs ec eeeeeeeeeeeeeenenenenenes 31 Compl
105. at you want to add For more information about controlling access to the Symantec System Recovery see the Symantec System Recovery User s Guide 3 Inthe Username field type the user name for an account that has appropriate permissions to access the backup protection status of the computer 4 Inthe Password field type the password for the user account 5 Inthe Confirm Password field type the password again to confirm it 6 Click Add See Importing a text file to add multiple remote computers to the Computer List on page 171 See Modifying the logon credentials for the remote computers on page 172 Importing a text file to add multiple remote computers to the Computer List To add multiple remote computers to the Computer List you can import a text file that contains the IP address of all the remote computers See About View Console on page 174 See Adding a remote computer to the Computer List on page 170 See Modifying the logon credentials for the remote computers on page 172 See Viewing the backup protection status of a remote computer on page 173 Before you import a text file you must ensure that you do the following m Select and configure the domain account and password in the Settings pane See Configuring Symantec System Recovery 2013 Monitor default options on page 169 m Create a text file that contains the IP addresses of the remote computers that you want to monitor
106. ath where you want to save the resulting file Skip Symantec System Recovery Disk Customization Lets you skip the remaining panels of the Create Custom Symantec System Recovery Disk wizard If you do not want to change any of the default Symantec System Recovery Disk options select this option See Creating a custom Symantec System Recovery Disk on page 41 Optional settings for Symantec System Recovery Disk The following table describes the options on the Options panel in the Create Custom Symantec System Recovery Disk wizard Table 3 3 Optional settings for Symantec System Recovery Disk Automatically start network services Starts networking automatically when you recover the computer through LightsOut Restore Ensuring the recovery of your computer 45 Creating a custom Symantec System Recovery Disk Table 3 3 Optional settings for Symantec System Recovery Disk continued Dynamic IP Connects to a network without the need for additional network configuration You can click this option if you know there is a DHCP server available on the network at the time you restore Static IP Connects to a network with a particular network adapter and specific address settings You should click this option if you know there is no DHCP server or the DHCP server is unavailable when you recover Automatically start Symantec pcAnywhere Starts the Symantec pcAnywhere thin host automatically when
107. ault conversion schedule Start time Lets you select the time you want the conversion to start Days Lets you select the day of the week that you want the conversion to take place Run more than once per day Converts recovery points multiple times throughout a day Time between conversions Lets you select the amount of time to elapse before the next conversion Number of times Specifies the number of times that you want the conversion to occur beginning from the selected start time 202 Managing backup destinations Defining a virtual conversion job Table 13 11 Conversion Time options for a Weekly schedule continued Details Displays the conversion time information you have selected Table 13 12 Conversion Time options for a Monthly schedule Automatically convert latest recovery Converts the latest recovery points to virtual points Monthly disks using a monthly schedule Default Lets you use the default conversion schedule Start time Lets you select the time you want the conversion to start Days of the month Lets you select the day of the month that you want the conversion to take place Details Displays the conversion time information you have selected Table 13 13 Conversion Time options for an Only Run Once schedule Automatically convert latest recovery Runs the conversion one time on the date points Only run once and at the time that you specify Date Lets yo
108. ble hard disk you can then take a copy of your data with you when you leave the office See About Offsite Copy on page 103 When you define your backups schedule them to run frequently so that you have recovery points that span at least the last two months See Editing a backup schedule on page 128 See Defining a drive based backup on page 78 You should keep your operating system and software programs separate from your own data It speeds the creation of recovery points and reduces the amount of information that needs to be restored For example use the C drive to run Windows and to install and run software programs Use the D drive to create edit and store personal files and folders For other drive management solutions go to the Symantec Web site at the following URL www symantec com While defining a backup select the option to verify that the recovery point is stable and can be used to recover lost data See About choosing a backup type on page 68 See What to do during a backup on page 70 See What to do when a backup is finished on page 71 What to do during a backup When a backup starts to run on your computer you might notice that the performance of your computer slows down Symantec System Recovery requires significant system resources to run a backup If slowing occurs you can reduce the speed of the backup to improve computer performance until you are finished
109. c cece cscs ec eceeeeeeeeeeeenenenes Exploring the contents of a recovery point 0 About exploring recovery points ccceceecec eee eeeeceeeeeeeeeeenenees Exploring a recovery point through Windows Explorer 4 Mounting a recovery point from Windows Explorer Opening and restoring files within a recovery point 0cc00e0es Dismounting a recovery point drive ccccec eee eeeececeeeeeeeeeenenees Viewing the drive properties of a recovery point ccceceeeeeees Recovery point drive properties ccc cece eee eeneceeeeeeeeeneees Managing backup destinations eeen About backup destinations cc cc ccccccc ec ececececeeeeeeeeeeeeeeneenes About backup methods ccccccccecnee ee eaecececeeeeeseeeeeeeeeeeenenenes Contents 11 12 Contents Chapter 14 About drive based backups ccccccececececeeeeeeeeeeneneneneneneas 184 About file and folder backups 0 cc cccccecceeeeceeneeeeneneeees 185 Cleaning up old recovery points ccccceccec eee eceee sense eeeeneeeenenes 186 Deleting a recovery point Set cc ccc eccec ee ec eee eeeee sense eeeeeeeeeenees 187 Deleting recovery points within a Set ceccececeeceeneceeeeeeeenees 187 Making copies of recovery points ecc sec eec nec eeee eee een eee eeneeneenes 189 Source OPtI
110. ccceceecececeeneeeens 71 Tips for running defined backups ccccccecceeceeceece eeu eeeeeueeneeneees 72 Viewing the properties of a backup job cccccceceecneeeeeeeeeeeneenees 73 About selecting a backup destination ccc eccececceceee eens eeeenees 73 About backing up dual boot computers 0cccceececeeeeeeee tence eens 75 Backing up entire drives snene 77 About defining a drive based backup cccceceecneceeeueeeeeueeaeenes 77 Defining a drive based backup cccceccseceee eee eeneeaeeneeaeeneeneenes 78 Drives OPtions 3 6cd veecescsees esas vee ir AESA NENES AAE ATE i Erai 79 Related drives options c ccccccccccc ea ecececececeeeeeseeeeeeeseenenenes 80 Recovery point type Options cece cece eee c ee eeeeeeeee ence eneneaenes 81 Backup destination Options ccccccececeenenee cece ec eeeeeeeeeeeeeees 81 Offsite Copy Settings Options ccccccceceecseceeeseseeeneseeeneenees 83 Chapter 7 Chapter 8 Contents Recovery point Options c cece ec ec ec eeeeneneneceeeeeeeeeeeeeeeeeees 83 Advanced Scheduling options ccceccececeeceeeeceeeeeeeeneeees 85 About files that are excluded from drive based backups 86 About network credentials ceceeceeeeeceeececeeeneeeeeneeneeneenees 86 About running command files during a backup 0c0eeeees 87 Com
111. ced Encryption Standard AES to encrypt recovery points that you create or archive You should use encryption if you store recovery points on a network and want to protect them from unauthorized access and use You can also encrypt recovery points that were created with earlier versions of Symantec LiveState Recovery or Symantec System Recovery However encrypting those files makes them readable with the current product only You can view the encryption strength of a recovery point at any time by viewing the properties of the file from the Recovery Point Browser Encryption strengths are available in 128 bit 192 bit or 256 bit While higher bit strengths require longer passwords the result is greater security for your data The following table explains the bit strength and required password length Table 6 10 Password length 128 Standard 8 characters or longer 192 Medium 16 characters or longer 256 High 32 characters or longer Backing up entire drives 93 Defining a drive based backup You must provide the correct password before you can access or restore an encrypted recovery point Warning Store the password in a secure place Passwords are case sensitive When you access or restore arecovery point that is password encrypted Symantec System Recovery prompts you for the case sensitive password If you do not type the correct password or you forget the password you cannot open the recovery point Syman
112. certain events and run a backup when they occur For example when you install new software a backup can run when it detects that new software is about to be installed If a problem occurs that harms your computer you can use this recovery point to restore your computer to its previous state You can configure Symantec System Recovery to automatically run a backup when the following events occur m Any application is installed or uninstalled m A specified application is started m Any user logs on or off of the computer m The data that was added to a drive exceeds a specified number of megabytes This option is unavailable for backing up files and folders To enable event triggered backups 1 On the Tasks menu click Run or Manage Backups 2 Select the backup you want to edit and then click Change Schedule 3 Under Event Triggers click General Running and managing backup jobs 125 Enabling event triggered backups 4 Select the events you want to be detected See General Event Trigger options on page 125 See ThreatCon Response options on page 127 5 Click OK See Defining a drive based backup on page 78 See Editing backup settings on page 124 General Event Trigger options The following table describes the options on the Event Triggers panel Table 8 2 Event Triggers General options Any application is installed or uninstall Creates a backup at the time you initiate an install or uninstall of
113. ces for backing up your data About choosing a backup type m Whether or not to use Offsite Copy to copy backup data to remote locations m When to run the backup automatically or manually m Whatcompression levels to specify for recovery points and whether to enable security settings encryption and password protection m Which of the many other options you want to use You can customize each backup according to your backup needs See About choosing a backup type on page 68 See About selecting a backup destination on page 73 See About backing up dual boot computers on page 75 About choosing a backup type You can use the following guidelines to determine which type of backup to choose Drive based backup Use this backup type to do the following m Back up and recover your computer s system drive Typically it is the C drive which includes your operating system m Back up and recover a specific hard drive For example a secondary drive other than the system drive that includes your operating system m Recover lost or damaged files or folders from a specific point in time File and folder backup Use this backup type to do the following m Back up and recover specific files and folders For example your personal files that are stored in the My Documents folder m Backup and recover files of a specific type For example music mp3 or wav or photographs jpg or bmp m Recover a specific versio
114. copying process by copying only the hard disk sectors that contain data However in some cases you might want to copy all sectors in their original layout whether or not they contain data Ignore bad sectors during copy Runs a backup even if there are bad sectors on the hard disk Although most drives do not have bad sectors the potential for problems increases during the lifetime of the hard disk Backing up entire drives 91 Defining a drive based backup Table 6 9 Advanced options for drive based backups continued Perform full VSS backup Lets you perform a full backup on the VSS storage and send a request for VSS to review its own transaction log This option is used for Microsoft Exchange Server only Exchange VSS determines what transactions are already committed to the database and then truncates those transactions Among other things truncated transaction logs help keep the file size manageable and limits the amount of hard drive space that the file uses If you do not select this option backups still occur on the VSS storage However VSS does not automatically truncate the transaction logs following a backup Note This option does not appear if you create a recovery point using the Back Up My Computer wizard feature in Symantec System Recovery Disk Use password Sets a password on the recovery point when it is created Passwords can include standard characters Passwords cannot include
115. cover a computer from a virtual disk file 1 Boot the computer by using the Symantec System Recovery Disk See Booting a computer by using the Symantec System Recovery Disk on page 239 2 On the Home panel of Symantec System Recovery Disk click Recover My Computer On the Welcome panel of the wizard click Next On the Selecta Recovery Point to Restore panel in the Viewrecovery points by list select Filename If disks with no layout structures are detected you are prompted to initialize the disk layout A list of disks without layout structures is displayed The list shows the default disk layout type either GPT or MBR If required you can change the layout type for the disks and then click OK to initialize layouts on them 5 On the Select a Recovery Point to Restore panel click Browse to locate select and open a virtual disk file vmdk or vhd If necessary click Map a network drive Specify a shared network folder path and assign it a drive letter You can then browse the folder location for the virtual disk file you want 6 Click Next In the Target Drive panel select the target drive where you want to restore the virtual disk 8 Optionally do any of the following m Click Delete Drive 251 252 Recovering a computer Recovering a computer from a virtual disk file 10 11 12 13 14 15 16 Delete a selected drive in the list to make space available to restore your virtual disk Whe
116. create manual or automatic cold or hot recovery points of the databases See About backing up VSS aware databases using Symantec System Recovery on page 291 See About backing up non VSS aware databases using Symantec System Recovery on page 292 About backing up VSS aware databases using Symantec System Recovery Symantec System Recovery integrates with Microsoft s VSS to automate the process of backing up VSS aware databases such as the following 292 Backing up databases using Symantec System Recovery About backing up non VSS aware databases using Symantec System Recovery m Exchange Server 2003 or later m SQL Server 2005 or later m Windows Server 2003 based domain controller or later VSS aware databases are auto enabled and cannot be turned off VSS lets administrators create a shadow copy backup of volumes on a server The shadow copy includes all files and includes open files When it creates a recovery point Symantec System Recovery alerts the Volume Shadow Copy Service VSS then puts the VSS aware databases into a temporary sleep state While in this quiesced state the database continues to write to transaction logs during the backup After the databases are quiesced Symantec System Recovery takes the snapshot VSS is then notified that a snapshot is completed The databases are awakened and the transaction logs continue to be committed to the database Meanwhile the recovery point is created The databases are
117. cular recovery point set you can delete it at any time Note After you delete a recovery point you no longer have access to file or system recovery for that point in time To delete a recovery point set 1 On the View menu click Tools 2 Click Manage Backup Destination 3 Inthe Recovery Point Sets table select a recovery point set that you want to delete The recovery point set you select should have just one set associated with it and appear as 1 Recovery Point in the table 4 Inthe Manage Backup Destination window on the Tasks menu click Delete 5 Inthe Delete Recovery Point Set dialog box click Yes to confirm the deletion 6 Click OK See Cleaning up old recovery points on page 186 See Deleting recovery points within a set on page 187 See Making copies of recovery points on page 189 See About exploring recovery points on page 177 Deleting recovery points within a set Arecovery point set can contain multiple recovery points that were created over time You can delete recovery points to reclaim more storage space The Delete Recovery Points option lets you delete all of the recovery points that were created between the first recovery point and last recovery point in the set 188 Managing backup destinations Deleting recovery points within a set Warning Be careful about which recovery points you choose to delete You could inadvertently lose data For example you create a new
118. customize status reporting for a drive the status is reflected anywhere that the drive is listed in Symantec System Recovery You should first determine the importance of the data that is on a particular drive Or the importance of data you have included in a backup of files and folders Then you can decide on the level of status reporting to assign to it See Customizing the status reporting of a drive or file and folder backups on page 159 Monitoring the status of your backups 159 About customizing the status reporting of a drive or file and folder backups Customizing the status reporting of a drive or file and folder backups You can customize the status reporting of a selected drive or files and folders To customize the status reporting of a drive or file and folder backups 1 On the Status page click a drive or File and folders to select it You can also click Customize status reporting from the Home page Click Customize status reporting Select a status reporting option See Customize Status Reporting options on page 159 4 Click OK See About customizing the status reporting of a drive or file and folder backups on page 158 Customize Status Reporting options The following table describes the options available on the Customize Status Reporting dialog box Table 10 3 Customize Status Reporting options Full status reporting Shows the current status of the selected drive or file and fo
119. d backup a snapshot of everything is taken and stored on your computer s hard disk Each snapshot is stored on your computer as a recovery point A recovery point is a point in time You can use the recovery point to restore your computer back to the way it was when the snapshot was created The types of recovery points are as follows Managing backup destinations 185 About backup methods Independentrecovery point Creates a complete independent copy of the drives that you v2i select This backup type typically requires more storage space than a recovery point set Recovery point set iv2i Includes a base recovery point A base recovery point is a complete copy of your entire drive and is similar to an independent recovery point The recovery point set also includes recovery points These recovery points capture only the changes that were made to your computer since the creation of the base recovery point Although you can recover files and folders from a drive based backup you cannot select a specific set of files or folders to back up Your entire hard drive is backed up See About backup methods on page 184 See About backing up files and folders on page 109 About file and folder backups You can edit or create a select set of personal documents and folders and then define a backup for those files and folders For example you might want to define a backup to capture one or more folders Within those folders c
120. displays an About dialog box m Ifthe computer has the software installed right click the Symantec System Recovery tray icon to display a menu of common agent tasks See About the Symantec System Recovery Agent on page 137 See About managing the Symantec System Recovery Agent through Windows Services on page 138 About managing the Symantec System Recovery Agent through Windows Services The Symantec System Recovery Agent is a Windows service that runs in the background It provides the following m The ability to locally run scheduled backup jobs even when there are no or unauthorized users that are logged on to the computer m The ability to allow administrators to remotely back up computers throughout an enterprise from Symantec System Recovery running on another computer Backing up remote computers from your computer 139 Best practices for using services See Using the Symantec System Recovery Agent on page 138 To use the features of Symantec System Recovery the Symantec System Recovery Agent must be started and properly configured You can use the Windows Services tool to manage and troubleshoot the agent Note To manage the Symantec System Recovery Agent you must be logged on as a local administrator You can manage the Symantec System Recovery Agent in the following ways m Start stop or disable the Symantec System Recovery Agent on local and remote computers See Starting or
121. domain users on 137 Windows 7 support for 19 23 Windows Explorer mounting recovery points from 178 viewing file and folder version information in 214 Windows services opening on local computer 140 Index 313
122. drive based backups The following files are intentionally excluded from drive based backups m hiberfil sys m pagefile sys These files contain temporary data that can take up a large amount of disk space They are not needed and there is no negative impact to your computer system after a complete system recovery These file names do appear in recovery points but they are placeholders They contain no data See Defining a drive based backup on page 78 About network credentials If you connect to a computer on a network you must provide the user name and password for network access even if you previously authenticated to the network The Symantec System Recovery service runs on the local system account When you enter network credentials the following rules apply m Ifthe computer you want to connect to is on a domain provide the domain name user name and password For example domain username m Ifyou connect to a computer in a workgroup provide the remote computer name and user name For example remote_computer_name username Backing up entire drives 87 Defining a drive based backup m If you have mapped a drive you might be required to supply the user name and password again because the service runs in a different context and cannot recognize the mapped drive By going to the Tasks menu and selecting Options you can set a default location If the default location is a computer on a network you can also click t
123. drive based or file and folder backup If you use the product in trial mode it expires after 60 days However all features are enabled until the end of the trial period at which time you must purchase the product or uninstall it You can purchase a license at any time even after the trial period expires without reinstalling the software Installing Symantec System Recovery 29 Installing Symantec System Recovery Note If this product came already installed from a computer manufacturer your trial period could be as long as 90 days The product licensing or activation page in the installation wizard indicates the duration of your trial period See Activating Symantec System Recovery after the trial period on page 33 Installing Symantec System Recovery Before you begin you should review the system requirements for installing Symantec System Recovery See System requirements for Symantec System Recovery on page 23 Note During the installation process you might be required to restart the computer You should ensure proper functionality of the computer after it restarts To do so log on again using the same user credentials that you used to log on when you installed Symantec System Recovery Warning The Symantec System Recovery Disk provides the tools that you need to recover your computer The Symantec System Recovery Disk may be included on your product DVD or on a separate DVD depending on your version
124. drive space for other uses Although you can save the recovery point to the same drive that is backed up it is not recommended for the following reasons m As the number or size of recovery points grows it consumes more disk space As a result you have less disk space for regular use m The recovery point is included in subsequent recovery points of the drive which increases the size of those recovery points m Ifthe computer suffers a catastrophic failure you may not be able to recover the recovery point You may not be able to recover the recovery point even if you save it to a different drive on the same hard disk Network folder If your computer is connected to a network you can save your recovery points and file and folder backup data to a network folder Backing up to a network folder typically requires that you authenticate to the computer that hosts the folder If the computer is part of a network domain you must provide the domain name user name and password For example domain username If you connect to a computer in a workgroup you should provide the remote computer name and user name For example remote_computer_name username Best practices for backing up your data 75 About backing up dual boot computers Table 5 1 Selecting a backup destination continued CD RW DVD RW When you save backup data to removable media the data is automatically split into the correct sizes if the backup span
125. drive that you want to check Select any of the following options Automatically fix file system errors Fixes the errors on the selected disk If you do not select this option errors are displayed but are not fixed m Find and correct bad sectors Locates the bad sectors and recovers readable information 5 Click Start See Recovering a computer on page 242 Recovering a computer You can restore your computer from within the recovery environment that is known as Symantec System Recovery Disk If you have a recovery point for the hard drives that you want to recover you can fully restore your computer Or you can recover another hard drive back to the state it was in when the recovery point was created Note If you restore a recovery point to a computer that uses different hardware the Restore Anyware feature is automatically enabled for you See Recovering a computer through Restore Anyware on page 256 Recovering a computer 243 Recovering a computer To recover a computer 1 Boot the computer by using the Symantec System Recovery Disk See Booting a computer by using the Symantec System Recovery Disk on page 239 On the Home panel of Symantec System Recovery Disk click Recover My Computer If your recovery points are stored on media and you only have one media drive you can eject the Symantec System Recovery Disk now Insert the CD DVD or the USB device that contains your recovery poin
126. e See Adding a remote computer to the Computer List on page 170 Table 11 2 Configure the Symantec System Recovery 2013 Monitor default options Always on Top Select the check box to display the Symantec System Recovery 2013 Monitor application on the top of the other Microsoft Windows applications Save window location on Select the check box to save the location of the console when exit you close the application When you launch the application again the console displays in the location you saved 169 170 Adding a remote computer to the Computer List Table 11 2 Monitoring the backup status of remote computers using Symantec System Recovery Monitor Configure the Symantec System Recovery 2013 Monitor default options continued Start with window OS Select the check box to automatically start the Symantec System Recovery 2013 Monitor application with the Microsoft Windows operating system When you log on to Microsoft Windows Symantec System Recovery 2013 Monitor automatically starts and monitors the remote computers Auto Refresh Refresh interval lt enter the time gt minutes Select the check box to enable the automatic refresh Symantec System Recovery 2013 Monitor You can modify the refresh interval Ensure that the interval value must be between 60 min to 720 min Expand all tabs on load Select the check box to expand all the status tabs in the category view on the Symantec Syst
127. e The View option is dimmed unavailable if you select program files with any of the following file extensions exe dll com To restore files within a recovery point 1 2 On the Tools page click Run Recovery Point Browser Navigate to your backup destination folder select the recovery point file you want to browse and then click Open In the Recovery Point Browser in the tree panel on the left select a drive In the right content panel double click the folder that contains the file that you want to view Right click the file you want to view and click View File The View option is dimmed unavailable if you select program files with any of the following file extensions exe dll com In the Recovery Point Browser in the list panel on the right select one or more files Click Recover Files and then click Recover to restore them to their original location If you are prompted click Yes or Yes to All to overwrite the existing original files See About exploring recovery points on page 177 Dismounting a recovery point drive All of your mounted recovery point drives are unmounted when you restart the computer You can also unmount the drives without restarting the computer Exploring the contents of a recovery point 181 Viewing the drive properties of a recovery point To dismount a recovery point drive 1 Doone of the following m To dismount a recovery point drive in Windows E
128. e Configuring Symantec System Recovery default options on page 49 SMTP Email options Getting Started 63 Configuring Symantec System Recovery default options The following table describes the options to enable email notifications for product event messages Table 4 6 SMTP Email options Select the priority and type of messages Lets you select the priority level at which messages should be logged You can choose to log all or no messages regardless of priority levels Select one of the following options m All messages m Medium and high priority messages m High priority messages m No messages Errors Logs the error messages as they occur Warnings Logs the warning messages as they occur Information Logs the information messages as they occur To address Lets you specify the email address for example admin domain com admin domain com where notifications are to be sent From address Lets you specify the email address of the sender The From address is not mandatory If you do not specify a From address the name of the product is used SMTP server Lets you specify the path to the SMTP server that sends smtp domain com the email notification for example smtpserver domain com SMTP Authentication Lets you specify the method to authenticate to the specified SMTP server User name Lets you specify the SMTP user name Password Lets you specify the SMTP password
129. e change or delete any backup jobs or use any other function of the product Deny Users cannot perform any function or see any information They are blocked from any access to Symantec System Recovery A deny setting takes precedence over an inherited allow setting For example a user who is a member of two groups is denied permissions if the settings for one of the groups denies permissions User denied permissions override group allow permissions See Adding users and groups on page 145 See Changing permissions for a user or a group on page 146 See Removing a user or a group on page 146 See Running Symantec System Recovery using different user rights on page 147 Adding users and groups You can use the Security Configuration Tool to add a user or a group so they can access Symantec System Recovery To add users and groups 1 Onthe Windows taskbar click Start gt Programs gt Symantec System Recovery gt Security Configuration Tool 2 Click Add In the Select Users or Groups dialog box click Advanced If necessary click Object Types to select the types of objects that you want 146 Backing up remote computers from your computer About controlling access to Symantec System Recovery 5 If necessary click Locations to select the location that you want to search 6 Click Find Now select users and groups you want and then click OK 7 Click OK when you are finished See Abou
130. e a recovery point to anew empty hard disk m You restore a recovery point to the original drive but the drive s partitions were modified since the recovery point was created m You suspect that a virus or some other problem has corrupted your drive s master boot record Note Do not select this option if you are restoring system partition or boot partition of a UEFI based computer This option is applicable only for MBR style disks See Drives to Recover options on page 246 See Recovering a computer on page 242 See Recovering a computer through Restore Anyware on page 256 Recovering a computer from a virtual disk file Using the recovery environment you can recover your computer from within a virtual disk file vmdk or vhd If you have a virtual disk for the hard drives that you want to recover you can fully recover your computer Or you can recovery Recovering a computer Recovering a computer from a virtual disk file another hard drive back to the state it was in when the original virtual disk was created Note You cannot recover a UEFI based computer from a virtual disk file See Defining a virtual conversion job on page 195 See Running a one time conversion of a physical recovery point to a virtual disk on page 205 Note If you restore a virtual disk to a computer that uses different hardware the Restore Anyware feature is automatically enabled for you To re
131. e and waiting for a connection When the host and the client computer are connected the client computer can remotely manage a recovery Or the client computer can perform other tasks that are supported in Symantec System Recovery Disk Note The client computer cannot transfer files or add additional drivers for network or storage devices on the computer that is running the thin host To remotely connect to the pcAnywhere thin host 1 Ensure that the computer to be remotely managed the host has started in Symantec System Recovery Disk Also ensure that the pcAnywhere thin host is available and waiting for a connection 2 Obtain the IP address of the thin host computer 264 Recovering a computer About using the networking tools in Symantec System Recovery Disk 3 Onthe client computer in Symantec pcAnywhere configure a remote connection item For more information see the Symantec pcAnywhere User s Guide Note You do not need to choose to automatically log on to the host on connection 4 When you configure the connection in pcAnywhere do the following m Select TCP IP as the connection type m Specify the IP address of the host computer m Choose to automatically log on to the host on connection If you do not include the logon information you are prompted for it when you connect to the thin host m Type the following log on name symantec m Type the following password recover The thin host shuts d
132. e eee eees 250 Recovery Options in e n ven eee al vere canal laden 253 About recovering to a computer with different hardware 255 How to use Restore Anywate ececeeeenenececeeeeeceeeeeeeeeeeees 255 Recovering a computer through Restore Anyware 065 256 Recovering files and folders by using Symantec System Recovery DISK sesce tosses Ves an ent n N ap Tv cataueee nest E ET 258 Select Recovery Point Options cccceccececeeceeneceeeeeeeeeneees 260 Exploring files and folders on your computer by using Symantec System Recovery Disk cccecec eee eeneceee cence eneeeeeeeneneenenens 261 About using the networking tools in Symantec System Recovery DISK ssexsceisgaiadeateiweanes o o ele aaa N EA wa S RN 262 Starting networking Services s s ssssesreresssesereestresrsreree 262 Using the pcAnywhere thin host for a remote recovery 262 Mapping a network drive from within Symantec System Recovery Diskes aniones aerea e a a e A T O stake dee dans 265 Configuring network connection settings cccseseeeeeeeees 266 Viewing the properties of a recovery point ccc eee eec eee neee eee eees 267 Recovery Point Properties ccccececececececeeeeeeeeeeeeenenenenes 268 Viewing the properties of a drive within a recovery point 269 13 14 Contents Chapter 16 Chapter 17 Appendix A Appe
133. e from the Recovery Point Browser Table 15 9 Recovery Point Properties Description Displays a user assigned comment that is associated with the recovery point Size Displays the total size in megabytes of the recovery point Created Displays the date and time that the recovery point file was created Compression Displays the compression level that is used in the recovery point Split across multiple files Identifies whether the entire recovery point file is spanned over several files Password protected Displays the password protection status of the selected drive Encryption Displays the encryption strength that is used with the recovery point Version Displays the version number that is associated with the recovery point Viewing the properties of a drive within a recovery point Recovering a computer 269 Table 15 9 Recovery Point Properties continued Computer name Displays the name of the computer on which the recovery point was created Restore Anyware Identifies whether Restore Anyware was enabled for the recovery point Search engine support Identifies whether you enabled search engine support for the recovery point Created by Identifies the application Symantec System Recovery that was used to create the recovery point See Viewing the properties of a recovery point on page 267 Viewing the properties of a drive within a recovery point You can view the p
134. e or IP_address share_name You can also map a network drive from within the Recover My Computer wizard or the Back Up My Computer wizard in Symantec System Recovery Disk See Using the pcAnywhere thin host for a remote recovery on page 262 266 Recovering a computer About using the networking tools in Symantec System Recovery Disk Configuring network connection settings You can access the Network Configuration window to configure network settings while running in the Symantec System Recovery Disk environment To configure network connection settings 1 Inthe Symantec System Recovery Disk environment click Network and then click Configure Network Connection Settings 2 Ifyou are prompted to start networking services click Yes See About using the networking tools in Symantec System Recovery Disk on page 262 Getting a static IP address You can restore a recovery point that is located on a network drive or share Sometimes however you cannot map a drive or browse to the drive or share on the network to access the recovery point The lack of an available DHCP service can cause such a failure In such cases you can assign a unique static IP address to the computer that is running the recovery environment You can then map to the network drive or share See Configuring network connection settings on page 266 See About using the networking tools in Symantec System Recovery Disk on page 262 To g
135. e spaces 4 Click Next and then click Finish See About the trial version of Symantec System Recovery on page 28 Updating Symantec System Recovery with LiveUpdate You can receive software updates for your version of the product over an Internet connection LiveUpdate connects to the Symantec LiveUpdate server and automatically downloads and installs updates for each Symantec product that you own You run LiveUpdate as soon as you install the product You should continue to run LiveUpdate periodically to obtain program updates To update Symantec System Recovery with LiveUpdate 1 On the Help menu click Run LiveUpdate 2 Inthe LiveUpdate window click Start to install the updates 3 When the installation is complete click Close Some program updates might require that you restart your computer before the changes take effect See Installing Symantec System Recovery on page 29 About uninstalling Symantec System Recovery When you upgrade Symantec System Recovery from a previous version of the product the install program automatically uninstalls the previous versions If required you can manually uninstall the product Follow your operating system s instructions on how to uninstall software See Activating Symantec System Recovery after the trial period on page 33 Installing Symantec System Recovery 35 Installing Symantec System Recovery Monitor Installing Symantec System Recovery Monitor Before yo
136. e up to three primary partitions plus any number of logical partitions up to the maximum size of your hard disk Drive letter Lets you assign a drive letter to the partition See Customizing the recovery of a drive on page 226 230 Recovering files folders or entire drives About restoring a computer from a remote location by using LightsOut Restore About restoring a computer from a remote location by using LightsOut Restore Symantec System Recovery LightsOut Restore lets administrators restore a computer from a remote location It works regardless of the state of the computer provided that its file system is intact For example suppose you are on vacation in the Bahamas and a computer on your network in Vancouver goes down You can connect to the computer from your remote location by using your server s remote connection capabilities You can remotely access Symantec System Recovery Disk to start the computer in the recovery environment You can then use Symantec System Recovery Disk to restore files or an entire system partition LightsOut Restore installs a custom version of Symantec System Recovery Disk directly to the file system on the system partition It then places a Symantec System Recovery Disk boot option in the Windows boot menu Whenever the boot menu option is selected the computer boots directly into Symantec System Recovery Disk It uses the files that are installed on the system partition Ligh
137. ec System Recovery 2013 Monitor default options m Adding a remote computer to the Computer List m Modifying the logon credentials for the remote computers m Removing a remote computer from the Computer List m Viewing the backup protection status of a remote computer m About View Console m About the Protection Status report About Symantec System Recovery 2013 Monitor Symantec System Recovery 2013 Monitor is an extremely simple standalone lightweight and easy to use monitoring application Symantec System Recovery 166 Monitoring the backup status of remote computers using Symantec System Recovery Monitor Starting Symantec System Recovery 2013 Monitor 2013 Monitor helps you determine the backup protection status of the remote computers that you backed up using Symantec System Recovery SSR The Symantec System Recovery application was formerly known as Backup Exec System Recovery BESR Monitoring the remote computers ensures that you can recover lost data The Symantec System Recovery 2013 Monitor application lets you do the following m Monitor the backup protection status for a maximum of 100 remote computers at a time m Select the view for the remote computers that you want to monitor m Refresh any of the computers in the Computer List to view the latest protection status You can also configure an hourly refresh interval for the remote computers See Starting Symantec System Recovery 2013 Monitor on page 166
138. ecover the computers that run 64 bit versions of the following operating systems that support UEFI technology Windows 7 Windows 8 Windows Vista SP1 and later Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 You can also convert the recovery points of a UEFI based physical computer to a VMware virtual disk Backup support for iSCSI volumes Lets you back up and restore iSCSI volumes using Symantec System Recovery Console or Symantec System Recovery Disk Symantec System Recovery 2013 Monitor Lets you determine the backup protection status of the remote computers that are backed up using Symantec System Recovery Monitoring the backup protection status of the computers helps you to ensure that you can recover lost data when you need it This monitor is an intuitive application that is designed specifically for small business customers See About Symantec System Recovery 2013 Monitor on page 165 See Installing Symantec System Recovery Monitor on page 35 See About Symantec System Recovery on page 17 See About the components of Symantec System Recovery on page 18 22 Introducing Symantec System Recovery 2013 Accessing Help amp Support for Symantec System Recovery Accessing Help amp Support for Symantec System Recovery To learn more about Symantec System Recovery visit the Help and Support page The Help and Support page provides access to the
139. ecovery on page 28 7 28 Installing Symantec System Recovery Before you install Symantec System Recovery About the trial version of Symantec System Recovery If you choose to delay installation of the license key all features in Symantec System Recovery remain enabled during the 60 day trial period However you cannot use Symantec System Recovery Disk a component of Symantec System Recovery during the trial period You need a valid license key to use the following key features of Symantec System Recovery Disk m Back Up My Computer wizard See About running a one time backup from Symantec System Recovery Disk on page 98 m Recover My Computer wizard which lets you use Restore Anyware to restore a virtual disk vmdk or vhd back to a physical computer that has different hardware See About recovering to a computer with different hardware on page 255 The trial period of Symantec System Recovery begins when you do any one of the following in the software m Define a drive based or file and folder backup m Recover a computer m Copy a drive m Consolidate incremental recovery points m Run adrive based backup or file and folder backup m Define a scheduled convert to virtual disk job m Runascheduled convert to virtual disk job m Define a one time convert to virtual disk job m Define a drive based or file and folder backup m Recover a computer m Consolidate incremental recovery points m Runa
140. ecovery on page 292 296 Backing up databases using Symantec System Recovery About backing up non VSS aware databases using Symantec System Recovery Appendix Backing up Active Directory This appendix includes the following topics m About the role of Active Directory About the role of Active Directory When protecting a domain controller with Symantec System Recovery be aware of the following m Ifyour domain controller is Windows Server 2003 it supports Microsoft Volume Shadow Copy Service VSS Symantec System Recovery automatically calls VSS to prepare the Active Directory database for backup m To participate on a domain every domain computer must negotiate a trust token with a domain controller This token is refreshed every 30 days by default This time frame can be changed and is referred to as a secure channel trust But a trust token that is contained in a recovery point is not updated automatically by the domain controller Therefore a computer that is recovered using a recovery point containing an outdated token cannot participate in the domain For such a computer to participate in the domain it must be re added to the domain by someone who has the proper credentials In Symantec System Recovery this trust token can be re established automatically if the computer participates in the domain when the recovery process is started m In most cases domain controllers should be restored non authoritatively Re
141. ecovery Agent Note Because of increased security with Windows Vista you cannot deploy the Symantec System Recovery Agent to Windows Vista without making security configuration changes The same issue occurs when you attempt to deploy the agent from Windows Vista to another computer You can manually install the agent on the target computer by using the product DVD If you deselected the Agent Deployment option during installation this feature is not available You can run the installation again and select the Modify option to add this feature back in Your computer must meet the minimum memory requirement to run the Recover My Computer wizard or the Recovery Point Browser in Symantec System Recovery Disk If you install a multilingual version of the product you must have a minimum of 1 GB of RAM to run Symantec System Recovery Disk If your computers are set up in a workgroup environment you should prepare your local computer before you deploy an agent See Preparing a computer in a workgroup environment to deploy the agent on page 134 See Deploying the Symantec System Recovery Agent on page 135 See Manually installing the Symantec System Recovery Agent on page 136 See Granting rights to domain users on Windows 2003 SP1 servers on page 137 Preparing a computer in a workgroup environment to deploy the agent You must complete certain steps in Windows to prepare a computer in a workgroup environme
142. ecovery supports the following file systems disk types disk partition schemes and removable media Supported file Symantec System Recovery supports the following file systems systenis FAT16 FAT16X m FAT32 FAT32X m Resilient File System ReFS Note Symantec System Recovery supports only full backups of ReFS volumes Incremental backups are not supported m NTFS Note You must decrypt encrypted NTFS drives before you attempt to restore them You cannot view the files that are in a recovery point for an encrypted NTFS drive m Linux Ext2 Linux Ext3 26 Installing Symantec System Recovery Before you install Symantec System Recovery Supported Symantec System Recovery supports the following disk types and disk disk types and partition schemes disk partition m Dynamic disks schemes u m GUID partition table GPT m Master Boot Record MBR m Linux swap partitions Removable You can save recovery points locally that is on the same computer where media Symantec System Recovery is installed Or you can save recovery points to most Blu ray DVD R W DVD RW CD R and CD RW recorders You can find an updated list of supported drives on the Gear Software Web site http www gearsoftware com Symantec System Recovery also lets you save recovery points to most USB devices 1394 FireWire devices REV Jaz Zip drives and magneto optical devices See System requirements for Symantec System Recovery on page 23 Ab
143. ect to it from a remote machine running one of the following 304 Using Symantec System Recovery 2013 and Windows Server 2008 Core Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands m Symantec System Recovery 2013 m Symantec System Recovery 2013 Management Solution Before installing the agent remotely on a Windows Server 2008 Core machine you must configure the firewall to allow access to the server By default the firewall is configured to allow no access to the server For more information on configuring the firewall on a Windows Server 2008 Core machine see the Microsoft Web site Windows on Windows 64 bit WoW64 is a subsystem of the Windows operating system and is required for running 32 bit applications on 64 bit versions of Windows It is installed by default and is included on all 64 bit versions of Windows If you have uninstalled WoW64 on a Windows Server 2008 Core R2 machine you must reinstall it before installing Symantec System Recovery 2013 See Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands on page 304 Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands The following options exist for installing Symantec System Recovery 2013 ona Windows Server 2008 Core system They are m Fullinstall with GUI support See Running a full install with GUI support on page 304 m Full silent install with logging See
144. el specify the path or browse to the media drive in which you placed the Symantec System Recovery Disk then click Next On the Drivers to Include panel review the list of any storage or network drivers to be included and then click Next See Drivers to Include options on page 233 On the Startup Options panel specify Symantec System Recovery Disk startup options you want and then click Next See Startup options on page 233 On the Options panel select the options you want and then click Next See LightsOut Restore options for Symantec System Recovery Disk on page 234 On the Licensing panel specify how you want to enable licensed features such as the cold imaging feature called Back Up My Computer in the customized recovery environment See Licensing options on page 236 Click Next Click Finish to set up LightsOut Restore on your computer At the conclusion of the setup you should test LightsOut Restore To ensure that you can use the LightsOut Restore feature when you need it click Yes Click Yes to restart the computer Recovering files folders or entire drives 233 About restoring a computer from a remote location by using LightsOut Restore See About setting up and using LightsOut Restore on page 230 Drivers to Include options The following table describes the options on the Drives to Include panel in the LightsOut Restore Wizard Table 14 10 Drivers to Include option
145. em Recovery 2013 Monitor console on load You can also manually expand and collapse all the Status tabs as follows m Toexpand the Backup Status pane click the Expand icon m Tocollapse the Backup Status pane click the Collapse icon Domain Account and Password Select the check box if you want to access and monitor a group of remote computers available in a domain account or an Active Directory See About controlling access to Symantec System Recovery on page 144 Username Domain username Enter the global account name in the format lt Domain name username gt For example Symc IMG Password Enter the password Confirm Password Retype the password Save To store the Symantec System Recovery 2013 Monitor default options click Save Adding a remote computer to the Computer List Before you can monitor the backup protection status for a remote computer you must add the remote computer to the Computer List Monitoring the backup status of remote computers using Symantec System Recovery Monitor 171 Adding a remote computer to the Computer List To add remote computers to the Computer List 1 From the bottom left corner of the Symantec System Recovery 2013 Monitor console click Add Machine See About the Icons on the Symantec System Recovery 2013 Monitor console on page 166 2 Inthe Hostname or IP address field type the name or the IP address of the computer th
146. ens 212 Viewing how much file and folder backup data is stored 213 Limiting the number of file versions to keep c0cceceeeeeees 213 Manually deleting files from your backups of files and FOIMETS pee rE oar E ESE EEK E EA bess TRAER 213 Finding versions of a file or folder cccccceeceecneeeeeneeeees 214 Automating the management of backup data ccecseceeeeeeeeeees 214 Moving your backup destination cccecceceececeee sence eeeseeenenes 215 Recovering files folders or entire drives oo 217 About recovering lost data cceccecec ccc ec nec eee eens eens ea eeneneenenees 217 Recovering files and folders by using file and folder backup data 218 Recovering files and folders by using a recovery point 00608 219 Select Recovery Point Options ccceccececeeceeneeeeeeeeneneens 220 Recover My Files options ccccceceeceeeeceee sence eceeeeneeneaeens 222 About opening files and folders stored in a recovery point 223 About finding the files or folders you Want cccecceceeeeeeeeeeeees 223 Recovering a secondary rive cccececcec eee eceee tense sense eeeeeneenes 223 Chapter 15 Contents Recover My Computer options cceceeeecececececeeeeeseeeeees 224 Customizing the recovery Of a drive ccccceccecceeceee eeu eee eeu eeneenes 226 Recovery Point t
147. ents Confirm password Lets you retype the password for confirmation Backing up files and folders 115 About backing up files and folders Table 7 5 Advanced Options for a file and folder backup continued Use AES encryption Indicates whether or not AES encryption is enabled for the backup for additional security You can select from the following levels of encryption m Standard 128 bit 8 character password m Medium 192 bit 16 character password m High 256 bit 32 character password See About recovery point encryption on page 92 Exclude Lets you deselect any of the following folders that you do not want to include in the backup Windows folder Program Files folder Temporary folder Temporary Internet Files folder Save backup files to a unique subfolder The folders that are listed are typically not used for storing personal files or folders Therefore they are all selected for backup exclusion by default These folders are backed up when you define and run a drive based backup of your system drive typically C See Defining a drive based backup on page 78 See Name and Destination options on page 113 See Backing up files and folders on page 109 Backup Time options for a file and folder backup The following table describes the options on the Backup Time panel This panel is available in the Define Backup wizard for files and folders
148. ependencies On the Windows taskbar click Start gt Run In the Run window type services msc Click OK In the Services window under Name click Symantec System Recovery On the Action menu click Properties noun A WN Click the Dependencies tab See About viewing Symantec System Recovery Agent dependencies on page 143 About controlling access to Symantec System Recovery You can use the Security Configuration Tool to grant the necessary permissions to access the agent or the full Symantec System Recovery user interface When you use the Security Configuration Tool any permission that you grant to the Users group applies to the members within that group Note The agent service can only be run as LocalSystem or by a user who belongs to the Administrator s group Backing up remote computers from your computer 145 About controlling access to Symantec System Recovery The following table describes the permissions that can be allowed or denied for user and groups who use the Symantec System Recovery Agent Table 9 3 Permission options Full Control Gives the user or the group complete access to all Symantec System Recovery functionality as if they are the administrator If you do not want users to define change or delete backups or to manage recovery point storage do not give them Full Control Status Only Users or groups can get status information and can run a backup job But they cannot defin
149. er Booting a computer by using the Symantec System Recovery Disk Note Symantec System Recovery Disk requires a minimum of 1 GB of RAM to run If your computer s video card is configured to share your computer s RAM you might need more than 1 GB of RAM To boot a computer by using the Symantec System Recovery Disk 1 Ifyou store your recovery points on a USB device attach the device now for example an external hard drive Note You should attach the device before you restart the computer Otherwise Symantec System Recovery Disk might not detect it 2 Insert the DVD containing the Symantec System Recovery Disk into the media drive of the computer If your Symantec System Recovery Disk is on a USB device plug in the USB device into the media drive of the computer If a computer manufacturer installed Symantec System Recovery the recovery environment already could be installed on your computer s hard drive Either watch your computer monitor after the computer restarts for on screen instructions or refer to your manufacturer s documentation 3 Restart the computer If you cannot start the computer from the DVD or the USB device you might need to change the startup settings on your computer See Configuring a computer to start from a CD DVD or a USB device on page 241 4 As soon as you see the prompt Press any key to boot from CD DVD or USB device press a key to start Symantec System Recovery Disk Note
150. er 2005 integration component you can install the Hyper V VSS integration component Backing up Microsoft virtual environments 301 About backing up and restoring Microsoft Hyper V virtual machines m The guest virtual machine should be configured to only use basic disks not dynamic disks This configuration is the default for installing a Windows virtual machine m All the volumes on the fixed disks must support the creation of snapshots If you perform a backup when these conditions are not met Symantec System Recovery creates a system state recovery point that is crash consistent A crash consistent recovery point captures the virtual machine as if it had experienced a system failure or power outage You can restore a specific virtual machine from the recovery point of the host computer using the Recovery Point Browser Use the Recovery Point Browser to extract the files that make up the virtual machine The host computer recovery point must include the volume that holds the virtual machine that you want to restore Find information about opening and restoring files from a recovery point using the Recovery Point Browser See Opening and restoring files within a recovery point on page 179 To know about the limitations of Hyper V when backing up databases on virtual machines refer to the Symantec Knowledge Base http entsupport symantec com umi V 306 2 Find information about backing up Microsoft virtual hard disks See
151. er the user name and password for access to the network that is specified in the Folder field This option is available only if you selected a backup destination that is on a network This also applies if you want to save the recovery point on a network share See About network credentials on page 86 Customize recovery point file names Lets you rename the recovery point Default file names include the name of the computer followed by the drive letter You can also save recovery points to a unique subfolder Add Lets you add up to two Offsite Copy destinations Offsite Copy automatically copies your latest recovery points each time a backup completes to either a portable storage device such as an external drive or to aremote server either through a local area network connection or to a remote FTP server See About Offsite Copy on page 103 See Defining a drive based backup on page 78 Backing up entire drives 83 Defining a drive based backup Offsite Copy Settings options The following table describes the options on the Offsite Copy Settings panel Table 6 5 Offsite Copy Settings options Enable Offsite Copy Turns on the Offsite Copy feature Prompt me to start a copy when I attach an Indicates that you want to have recovery external Offsite Copy destination drive points automatically copied to external Offsite Copy destination drives whenever you plug one in to your computer
152. ery environment you can map a network drive This mapping lets you browse to that drive and select the recovery point that you want to restore Or if you create backups from the recovery environment you can select a destination that resides on a network location See About using the networking tools in Symantec System Recovery Disk on page 262 If there is no DHCP server or the DHCP server is unavailable you must provide a static IP address You must also provide a subnet mask address for the computer on which you are running Symantec System Recovery Disk See Configuring network connection settings on page 266 After you provide the static IP address and subnet mask address you can enter the recovery environment However there is no way to resolve computer names When you run the Recover My Computer wizard or the Recovery Point Browser you can only browse the network by using the IP addresses to locate a recovery point You can map a network drive so that you can locate the recovery points more effectively Or you can use the mapped network drive as a destination for recovery points that you create from within the recovery environment To map a network drive from within Symantec System Recovery Disk 1 In Symantec System Recovery Disk on the Network panel click Mapa Network Drive 2 Map anetwork drive by using the UNC path of the computer on which the recovery point is located For example computer_name share_nam
153. es that you want to recover See About recovering lost data on page 217 To recover files and folders by using file and folder backup data 1 2 On the Tasks menu click Recover My Files In the left pane of the Recover My Files dialog box select File and Folder as the search method Do one of the following In the Find files to recover search box type the whole name or partial name of a file or folder that you want to restore Click Search For example type recipe Any file or folder that includes the word recipe in its name such as Chocolate Cheesecake Recipes doc Cathy Read Recipes xls Recipes for Success mp3 are found Click Advanced Search type your search criteria and then click Search To return to the standard search text box click Basic search In the search results list box select the files that you want to restore Click Recover Files In the Recover My Files dialog box do one of the following Click Original folders to restore your files to the same folders where they existed when they were backed up If you want to replace the original files select Overwrite existing files If you do not select this option a number is added to the file name The original file is untouched Caution The Overwrite existing files option replaces your original files with the files that you restore Or it replaces the files of the same names that are currently stored at that location Click Recovered File
154. escription for the new backup Advanced Adds security options to the recovery point See Advanced Options for a file and folder backup on page 114 Backup destination Indicates the default backup location Or you can specify your own local or network path for the recovery point files 114 Backing up files and folders About backing up files and folders Table 7 4 Name and Destination options continued Browse Lets you browse to locate a folder for storing your backup data You cannot use an encrypted folder as your backup destination If you want to encrypt your backup data to prevent another user from accessing it you can use the Advanced option User name Specifies the user name if you back up to a folder that is located in a network path Password Specifies the password to a network path See Backing up files and folders on page 109 Advanced Options for a file and folder backup The following table describes the options on the Advanced Options panel This panel is available from the Name and Destination panel in the Define Backup wizard for files and folders Table 7 5 Advanced Options for a file and folder backup Use password Indicates whether password protection is enabled for the backup Password Lets you specify a password for the backup Use standard characters not extended characters or symbols You must type this password before you restore a backup or view its cont
155. estination drive Copying a hard drive Copying one hard drive to another hard drive To copy one hard drive to another hard drive 1 2 3 4 On the View menu click Tools Click Copy My Hard Drive In the Welcome panel click Next In the Source Drive panel select the drive that you want to copy and then click Next If the drive that you want to copy is not listed check the Show Hidden Drives option In the Destination panel select the destination drive for the copy and then click Next In the Advanced Options panel set the copy options you want and then click Next See Advanced options on page 275 Note When you copy the System Reserved Partition of Windows 7 make sure that you select the Set drive active option Also uncheck the Resize drive to fill unallocated space option and do not assign a drive letter Do not select the Set drive active option while copying other partitions from the hard disk that has Windows 7 installed Click Finish to begin the copy Repeat the same steps to copy other partitions on the hard drive After you are done copying the hard drive disconnect the old drive and then boot up the destination drive Note After you successfully boot your computer using the destination drive you can reconnect the old drive to your computer See Preparing to copy a hard drive on page 274 Advanced options The following table describes the options on the Advanced Opt
156. estore Option Opening a specific recovery point Restoring a mailbox Restoring an email folder Restoring an email message Restoring SharePoint documents Restoring files and folders 280 Using the Symantec System Recovery Granular Restore Option About the Symantec System Recovery Granular Restore Option About the Symantec System Recovery Granular Restore Option The Granular Restore Option is an administrative tool that works with Symantec System Recovery to provide granular restore capabilities for the following applications m Microsoft Exchange 2003 2007 and 2010 m Microsoft SharePoint 2003 2007 and 2010 m File and folder data Symantec System Recovery is used to create volume level recovery points Using the Granular Restore Option you can open these recovery points and restore Microsoft Exchange mailboxes folders and individual messages You can also restore Microsoft SharePoint documents and unstructured files and folders See Starting the Granular Restore Option on page 282 See Opening a specific recovery point on page 283 See What you can do with the Granular Restore Option on page 282 See Best practices when you create recovery points for use with the Granular Restore Option on page 280 See Restoring a mailbox on page 284 See Restoring an email folder on page 285 See Restoring an email message on page 286 See Restoring SharePoint documents on page 287
157. et a static IP address 1 Inthe Symantec System Recovery Disk environment click Network and then click Configure Network Connection Settings 2 Inthe Network Adapter Configuration dialog box click Use the following IP address 3 Specify a unique IP address and subnet mask for the computer that you want to restore Be sure that the subnet mask matches the subnet mask of the network segment 4 Click OK Click Close to return to the recovery environment s main menu In the Network panel click Ping a Remote Computer Recovering a computer 267 Viewing the properties of a recovery point 7 Type the address of the computer that you want to ping on the network segment 8 Click OK If you specified a computer name or a computer name and domain as the address method make note of the IP address that is returned If communication to the storage computer operates as expected you can use the Map Network Drive utility to map a drive to the recovery point location See Recovering a computer on page 242 Getting a static IP address if pinging is unsuccessful If you ping an address and the address does not respond you can use the ipconfig all command to determine the correct IP address See Configuring network connection settings on page 266 See About using the networking tools in Symantec System Recovery Disk on page 262 To get an IP address if the ping is unsuccessful 1 On the computer that contains
158. eting the installation of Symantec System Recovery 32 Activating Symantec System Recovery after the trial GTN OG oes sci a esc a ek ences E ee aan 33 Updating Symantec System Recovery with LiveUpdate 5 34 About uninstalling Symantec System Recovery scceceeeeeeereeees 34 Installing Symantec System Recovery Monitor cceeeeeeeeeeees 35 System requirements for Symantec System Recovery MODITOT sssri ennenen e a EERE AE 36 Configuring Windows firewall exceptions for Symantec System Recovery Monitor 0 cccccccecececececeeeeeeeeeee eee rdia 36 Chapter 3 Ensuring the recovery of your compute sses 39 About ensuring the recovery of your computer cceccseeeeeneee ees 39 About testing Symantec System Recovery Disk c eceeceeeeeeees 40 8 Contents Chapter 4 Chapter 5 Chapter 6 Testing Symantec System Recovery Disk cceceeeeeeeeeeeees 40 Creating a custom Symantec System Recovery Disk 0c00e0 es 41 About updating Symantec System Recovery Disk on USB 43 Symantec System Recovery Disk creation settings 44 Optional settings for Symantec System Recovery Disk 44 Getting Started mene eee meer eM Cr were BO ORIEN ony Corer Aan eR Meer 47 How to use Symantec System Recovery sssssessssssrsesrersessersrrrersre 47 Starting Symantec System Recovery
159. ets you select the drives with the recovery points that you want to restore based on the selected system index file See Recovering files and folders by using a recovery point on page 219 Recover My Files options The following table describes the options on the Recover My Files dialog box This dialog box is available from the Recover My Files main dialog box Table 14 4 Recover My Files options Original folders Recovers files to the original folder where they existed when they were backed up New folder Recovered Files on the Recovers files to a new folder that is created desktop on your Windows desktop called Recovered Files Alternate folder Specifies the path to an alternate location where you want your files to be restored See Recovering files and folders by using a recovery point on page 219 Recovering files folders or entire drives About opening files and folders stored in a recovery point About opening files and folders stored in a recovery point If you are not sure which files you want to restore you can locate open and view their contents by using the Recovery Point Browser From there you can also restore files and folders using the Recovery Point Browser See Opening and restoring files within a recovery point on page 179 About finding the files or folders you want If you cannot find the files or folders that you want to restore by browsing through a recovery
160. etup panel specify how you want to enable licensed features in the customized Symantec System Recovery Disk For example the cold imaging feature called Back Up My Computer 17 Click Next 18 Reviewthe summary of the options you have selected for creating the custom Symantec System Recovery Disk 19 Click Finish Warning Be certain to test your new custom Symantec System Recovery Disk It ensures that you can use the Symantec System Recovery Disk to start your computer and can access the drive that contains your recovery points See Testing Symantec System Recovery Disk on page 40 See Creating a custom Symantec System Recovery Disk on page 41 See About testing Symantec System Recovery Disk on page 40 See About updating Symantec System Recovery Disk on USB on page 43 About updating Symantec System Recovery Disk on USB Whenever new drivers or driver versions are added to your computers you must add them to the Symantec System Recovery Disk If your Symantec System Recovery Disk is on a CD DVD you need to create a new custom recovery disk to include the new drivers However if your Symantec System Recovery Disk is on a USB device you can update it rather than creating a new one To update an existing Symantec System Recovery Disk on a USB device run the Create Custom Symantec Recovery Disk wizard Ensure that you use the existing Symantec System Recovery Disk on the USB device as the source as well
161. extended characters or symbols Use characters with an ASCII value of 128 or lower A user must type this password before restoring a backup or viewing the contents of the recovery point Use AES encryption Encrypts recovery point data to add another level of protection to your recovery points Choose from the following encryption levels m Standard 128 bit 8 character password m Medium 192 bit 16 character password m High 256 bit 32 character password See Defining a drive based backup on page 78 See About files that are excluded from drive based backups on page 86 92 Backing up entire drives Defining a drive based backup Editing advanced backup options After you define a backup you can go back at any time and edit the advanced options you chose when you first defined the backup To edit advanced backup options 1 On the Tasks menu click Run or Manage Backups Select the backup you want to edit and then click Edit Settings Click Next twice Click Advanced oO A U N In the Advanced Options dialog box make your changes and then click OK See Advanced options for drive based backups on page 90 6 Click Next three times and then click Finish See Defining a drive based backup on page 78 See About files that are excluded from drive based backups on page 86 About recovery point encryption You can enhance the security of your data by using the Advan
162. f 123 backup data automating management of 214 protecting with password 91 102 195 using for recovering files and folders 218 308 Index backup destination moving 215 understanding how it works 184 Backup destination options 81 backup job editing advanced options 92 backup status 123 backup storage about 184 Basic Edition disabled features in 26 benefits of using Symantec System Recovery 17 best practices 280 best practices services 139 boot configuration database 80 c cancel the current operation 122 categories managing file types 54 check computer agent services 138 clustered shared volumes 300 cold backup about 98 creating manually 293 running one time 99 command files running during a backup 87 compression levels in recovery point 96 computer adding to Computer List local 133 adding to Computer List remote 132 configuring for CD or DVD booting 241 recovering 39 40 242 recovering from virtual disk file 250 recovering remotely 262 recovering about 237 computer agent services checking 138 tour 137 Computer List adding local computers to 133 adding remote computers to 132 configuring agent security 144 conversion job deleting 204 editing 204 recovery points to virtual disks 195 run now 203 viewing progress 203 viewing properties 203 convert recovery point to virtual disk one time 205 copying a drive 273 create recovery point 84 creating recovery point options 193 creating recovery points o
163. feature is sometimes known as a cold backup or offline backup With a cold backup all files are closed when the backup occurs You do not copy any data that may be in the middle of being updated or accessed on the desktop or server Cold backups are particularly useful for databases They ensure that no files are written to or accessed at any time during the backup so you have a complete recovery point You can also use the Symantec System Recovery Disk to create recovery points if you experience any of the following m A level of corruption prevents you from starting Windows on the computer m Symantec System Recovery does not function properly while it runs on a Windows operating system m You want to back up the condition of a damaged system before you recover For example if a computer is severely damaged you can use the Symantec System Recovery Disk You can back up what remains of the system Then you can recover what you can later after you restore an independent recovery point Note Recovery points that you create using Symantec System Recovery Disk are restored to dissimilar hardware using Restore Anyware When you want to create a backup fromSymantec System Recovery Disk you are prompted for a valid license key only for the following scenarios m You use the original shipping version of the Symantec System Recovery Disk DVD to create a backup of a computer The computer does not have Symantec System Recovery inst
164. figuring Symantec System Recovery default options The Options dialog box includes several views that let you configure Symantec System Recovery default options To configure Symantec System Recovery default options 1 On the Tasks menu click Options 2 Select an option you want to edit make any necessary changes and then click OK See Setting up general backup options on page 50 See Adjusting the effect of a backup on computer performance on page 52 See Enabling network throttling on page 53 See Adjusting default tray icon settings on page 53 See Adding new file types and extensions on page 55 See Renaming file types and extensions on page 55 See Restoring default file types and extensions on page 56 50 Getting Started Configuring Symantec System Recovery default options See Deleting a file type and all of its extensions on page 57 See Removing or changing the unique name for an external drive on page 58 See Configuring default FTP settings for use with Offsite Copy on page 58 See Logging Symantec System Recovery messages on page 60 See Enabling email notifications for product event messages on page 62 See Configuring Symantec System Recovery to send SNMP traps on page 157 Setting up general backup options You can specify the default destination for storing recovery points and file and folder backup data that is created when you
165. files folder m Temporary folder m Temporary Internet Files folder These folders are typically not used for storing personal files or folders However they are backed up when you define and run a drive based backup of your system drive typically C If you want you can choose to include these folders when you define the backup See Backing up files and folders on page 109 Backing up files and folders You can select specific files and folder to back up 110 Backing up files and folders About backing up files and folders To back up files and folders 1 2 10 On the Tasks menu click Run or Manage Backups In the Run or Manage Backups window click Define New If you have not yet defined a backup the Easy Setup dialog box appears Select Back up selected files and folders and then click Next On the Select Files and Folders to Back Up panel select the files and folders that you want to include in your backup See Select Files and Folders to Back Up options on page 111 Note On all versions of Windows except for Windows Vista the My Documents folder contains two subfolders by default My Pictures and My Music These folders contain only the shortcuts to folders at another location and not the actual files If you intend to back up your pictures and music files be sure to include the actual folders where your files are stored On Windows Vista these folders exist at the same level as Documents
166. folders to back up See Add Folder options on page 112 Add File Lets you specify additional files to back up Add File Type Lets you specify additional data file types to back up See Add File Type options on page 112 Edit Lets you edit the options settings or properties for a selected data type name or folder name in the table list 111 112 Backing up files and folders About backing up files and folders Table 7 1 Select Files and Folders to Back Up options continued Remove Lets you remove from the table list a selected data type name or folder name that you have added Default data types and folders are not removable from the table list See Backing up files and folders on page 109 Add Folder options The following table describes the options on the Add Folder panel This panel is available from the Select Files and Folder to Back Up panel in the Define Backup wizard for files and folders Table 7 2 Add Folder options Folder to back up Lets you specify the path to a folder that you want to back up Browse Lets you browse to a path that contains a folder that you want to back up Subfolders Indicates that you want to back up all subfolders under the parent folder All files Indicates that you want to back up all files in all subfolders Only files of type Lets you specify the data file types that you want to back up See Select Files and Folde
167. from the File types list 4 Click either Restore default file types list or Restore default extensions list to restore all default file types or extensions Caution Any file types and extensions you have set up are removed You must add them again manually 5 Click OK See Adding new file types and extensions on page 55 See Renaming file types and extensions on page 55 See Deleting a file type and all of its extensions on page 57 See About managing file types and file extensions on page 54 See Configuring Symantec System Recovery default options on page 49 Getting Started 57 Configuring Symantec System Recovery default options Deleting a file type and all of its extensions You can delete a file type and all its extensions as needed To delete a file type and all of its extensions 1 On the Tasks menu click Options 2 Click File Types 3 Select a file type from the File types list and then do one of the following m Click the Remove a file type to delete a file type and all its extensions m Select an extension from the Extensions for list and click Remove an extension to edit the name of the extension Note You cannot delete a default file type You can delete all but one extension of a default file type and you can add additional extensions to a default file type 4 Click OK See Adding new file types and extensions on page 55 See Renaming file types and ex
168. g steps to configure the Windows firewall program exceptions m Under Rule Type select the Program option m Click Next m Select the This Program Path option m For Symantec System Recovery browse to the following location where Vprosvc exe is installed by default C Program Files x86 Symantec Symantec System Recovery Agent Vprosvc exe For Backup Exec System Recovery browse to the following location where Vprosvc exe is installed by default C Program Files x86 Symantec Backup Exec System Recovery Agent Vprosvc exe m Select the Allow the connection option m Click Next Do not modify the default settings m Click Next m Inthe Rule field specify a name for the rule m Click Finish See About Symantec System Recovery 2013 Monitor on page 165 38 Installing Symantec System Recovery Installing Symantec System Recovery Monitor Chapter Ensuring the recovery of your computer This chapter includes the following topics m About ensuring the recovery of your computer m About testing Symantec System Recovery Disk m Creating a custom Symantec System Recovery Disk About ensuring the recovery of your computer If Windows fails to start or it does not run normally you can recover your computer by using the Symantec System Recovery Disk The drivers that are included on the recovery disk must match the drivers that are required to run your computer s network cards and hard disks To ensure that you have
169. hat you run cannot rely on any registry values The programs also cannot rely on COM interfaces dynamic link libraries DLLs or other similar dependencies 178 Exploring the contents of a recovery point Exploring a recovery point through Windows Explorer You can set up a mounted drive as a shared drive Users on a network can connect to the shared drive and restore files and folders from the recovery point You can mount one or more recovery points at atime The drives remain mounted until you unmount them or you restart the computer Mounted drives do not take up extra hard disk space All security on the NTFS volumes remains intact when they are mounted You do not need to mount a drive to restore the files or folders from within a recovery point Note Any data that is written to a mounted recovery point is lost when the recovery point is unmounted This data includes any data that is created edited or deleted at the time See Exploring a recovery point through Windows Explorer on page 178 See Dismounting a recovery point drive on page 180 See Viewing the drive properties of a recovery point on page 181 Exploring a recovery point through Windows Explorer When you explore a recovery point Symantec System Recovery mounts the recovery point as a drive letter and it opens in Windows Explorer For each drive that is included in the recovery point a new mounted drive letter is created For example
170. he Advanced page on page 65 Delete outdated recovery points to make more hard disk space available Also reduce the number of file versions that are created when you back up your files and folders See About managing file and folder backup data on page 212 Check the Status page on a regular basis to ensure that each drive has a defined backup Store backup copies of your recovery points in a safe place For example you can store them elsewhere on a network or you can store them on CDs DVDs or tapes for long term off site storage See Making copies of recovery points on page 189 72 Best practices for backing up your data Tips for running defined backups See What to do before you back up on page 68 See What to do during a backup on page 70 Tips for running defined backups Consider the following tips when you run a defined backup Symantec System Recovery does not need to be running for a scheduled backup to start After you define a backup you can close Symantec System Recovery The computer that is backed up must be turned on and Windows must be started All defined backups are saved automatically so that you can edit them or run them later See Running an existing backup job immediately on page 119 See Running a backup with options on page 120 See Editing backup settings on page 124 Do not run a disk defragmentation program during a backup Doing so sign
171. he Edit option and specify the necessary network credentials Then when you create future backup jobs the dialog will default to the location you specified Another option would be to create a specific backup user account Then configure the Symantec System Recovery service to use this account See Defining a drive based backup on page 78 See About files that are excluded from drive based backups on page 86 About running command files during a backup You can use command files exe cmd bat during a backup You can use command files to integrate Symantec System Recovery with other backup routines that you might be running on the computer You can also use command files to integrate with other applications that use a drive on the computer Note You cannot run command files that include a graphical user interface such as notepad exe Running such command files causes the backup job to fail You can run a command file during any of the following stages during the creation of a recovery point m Run before snapshot creation m Run after snapshot creation m Run after recovery point creation See Command files options on page 88 The most common use for running command files is to stop and restart non VSS aware databases that you want to back up To use a Visual Basic script file vbs during a backup you can create a batch file bat to run the script For example you can create a batch file called Sto
172. he Tasks menu click Properties 4 Click OK See Viewing the progress of a virtual conversion job on page 203 See Editing a virtual conversion job on page 204 See Running an existing virtual conversion job immediately on page 203 See Deleting a virtual conversion job on page 204 Viewing the progress of a virtual conversion job You can view the progress of a virtual conversion job while it runs to determine how much time remains until the conversion completes 204 Managing backup destinations Editing a virtual conversion job To view the progress of a virtual conversion job Doone of the following m On the View menu click Progress and Performance m Onthe Tasks menu click Run or Manage Virtual Conversions and then on the View menu click Progress and Performance See Viewing the properties of a virtual conversion job on page 203 See Editing a virtual conversion job on page 204 See Running an existing virtual conversion job immediately on page 203 See Deleting a virtual conversion job on page 204 Editing a virtual conversion job You can edit the schedule portion of an existing conversion job or you can edit all aspects of the job To edit a virtual conversion job 1 On the Tasks menu click Run or Manage Virtual Conversions 2 Select the name of a conversion job that you want to edit 3 Doone of the following To change the schedule On the toolbar click Change
173. he following URL http entsupport symantec com umi V 306 17 Scheduled conversions use the system index file sv2i to convert recovery points to virtual disks The sv2i file reduces the time it takes to convert multiple recovery points When a recovery point is created a sv2i file is saved with it The sv2i file contains a list of the most recent recovery points which includes the original drive location of each recovery point You can also create a one time virtual conversion 196 Managing backup destinations Defining a virtual conversion job See Running a one time conversion of a physical recovery point to a virtual disk onp age 205 To define a virtual conversion job 1 2 3 9 On the Tasks menu click Run or Manage Virtual Conversions On the toolbar click Define New Select the virtual disk type and version if applicable that you want to create and then click Next In the Source panel select the recovery points you want to convert and then click Next See Source options on page 206 In the Virtual Disks Destination panel set the options you want based on the virtual disk format and version if applicable that you selected earlier Then click Next See Virtual Disks Destination options on page 208 In the General Options panel set the conversion options you want and then click Next See General Options properties on page 210 In the Conversion Time panel set
174. he necessary storage drivers to access recovery points on the computer m You need information about your system to help you run Symantec System Recovery Disk See Testing Symantec System Recovery Disk on page 40 Testing Symantec System Recovery Disk The following table summarizes the steps for testing Symantec System Recovery Disk Ensuring the recovery of your computer 41 Creating a custom Symantec System Recovery Disk Table 3 1 Testing Symantec System Recovery Disk Step 1 Rundriver validation Run the driver validation tool to test whether Symantec tool System Recovery Disk works with the network cards and storage devices on the computer If any drivers are not included on the recovery disk the Driver Validation Results dialog box appears Without access to the correct drivers a device cannot be used while you run Symantec System Recovery Disk Therefore if the recovery points are stored on a network or a local hard drive you might not have access to them You can find the drivers and copy them to a CD or a floppy disk You can also create a custom Symantec System Recovery Disk See Creating a custom Symantec System Recovery Disk on page 41 Step 2 Boot your computer Boot your computer using the Symantec System Recovery using Symantec Disk System Recovery Disk See Booting a computer by using the Symantec System is Recovery Disk on page 239 Step 3 Test the connection
175. he type of recovery point that is stored m LightsOut Restore 2 GB DVD ROM drive The drive can be any speed but it must be capable of being used as the startup drive from the BIOS Symantec System Recovery uses Gear Software technology To verify that your DVD writer is compatible visit the Gear Software Web site http www gearsoftware com You can look up information about your writer if you know the name of the manufacturer and model number of your writer Installing Symantec System Recovery 25 Before you install Symantec System Recovery Table 2 1 Minimum system requirements continued Software The following Microsoft Net Framework versions are required for installing and using Symantec System Recovery m Microsoft NET Framework 2 0 SP2 Required to run the Symantec System Recovery installation program m Microsoft NET Framework 4 0 or later Required to run and use Symantec System Recovery If the required NET Framework versions are not already installed the Symantec System Recovery installation program automatically installs them on your computer If you want to be able to restore email using the Granular Restore Option you must have Microsoft Outlook 2003 2007 or 2010 installed See About supported file systems disk types disk partition schemes and removable media on page 25 About supported file systems disk types disk partition schemes and removable media Symantec System R
176. his feature is sometimes useful if you are about to install a software program Or maybe you have modified a large number of files and you do not want to wait for a regularly scheduled backup You can run an existing backup job at any time 120 Running and managing backup jobs Running an existing backup job immediately To run an existing backup immediately from the system tray 1 On the Windows desktop right click the Symantec System Recovery system tray icon Click Run Backup Now Click a backup job to start the backup If the menus displays No Jobs you must start Symantec System Recovery and define a backup To run an existing backup immediately from within Symantec System Recovery 1 On the Tasks menu click Run or Manage Backups 2 Select a backup from the list and then click Run Now See Running a one time backup from Symantec System Recovery on page 96 See Enabling event triggered backups on page 124 See Editing a backup schedule on page 128 Running a backup with options You can use Run Backup With Options to run an existing drive based backup but create an alternate type of recovery point Note Using this option does not change the original settings of the defined backup To do that you must open the backup and edit its settings manually To run a backup with options 1 On the Tasks menu click Run or Manage Backups 2 Inthe Run or Manage Backups window select the drive based backup
177. hole name or partial name of a file or folder that you want to restore and then click Search For example type recipe Any file or folder that includes the word recipe in its name such as Chocolate Cheesecake Recipes doc Cathy Read Recipes xls Recipes for Success mp3 are found In the Name table select the files that you want to restore Click Recover Files In the Recover My Files dialog box select the option you want See Recover My Files options on page 222 Click Recover 220 Recovering files folders or entire drives Recovering files and folders by using a recovery point 9 Ifyou are prompted to replace the existing file click Yes Be certain that the file that you want to recover is the file that you want 10 Click OK See Recovering files and folders by using file and folder backup data on page 218 Select Recovery Point options The following table describes the options on the Select Recovery Point dialog box This dialog box is available from the Recovery My Files dialog box Table 14 1 Select Recovery Point options when you view recovery points by Date View by Date Displays all of the discovered recovery points in the order in which they were created Date Lets you select an alternate date by using the drop down calendar Use the calendar if no recovery points are discovered and displayed in the table View all recovery points Lets you view all recovery points that are
178. ick Delete all recovery points in the set 6 Click OK See Deleting a recovery point set on page 187 See Making copies of recovery points on page 189 See About exploring recovery points on page 177 Managing backup destinations Making copies of recovery points Making copies of recovery points You can copy recovery points to another location for added security For example you can copy them to another hard disk another computer on a network or on removable media such as DVDs or CDs You can then store these copies in a protected location You can also create archive copies of your recovery points to free up disk space For example you can copy recovery points to a CD or DVD and then manually delete the original recovery points You should verify the copies of the recovery points to ensure that they are on the disk and are valid To make copies of recovery points 1 On the View menu click Tools Click Manage Backup Destination In the Recovery Point Sets table select a recovery point set In the Manage Backup Destination window on the Tasks menu click Copy oO FW N If the Copy Recovery Point dialog box is displayed select a recovery point within the set that you want to copy Otherwise skip to the next step e2 On the Welcome panel of the Copy Recovery Point Wizard click Next Do one of the following m Ifyou selected a recovery point in step 5 the recovery point that you want to copy is
179. ide a local user name and password when the system restarts m When you restore a recovery point with Restore Anyware you might be prompted for the local administrator name and password You should have this information ready before you perform the restore Technical support cannot restore a lost password m Restore Anyware is not used to restore a single recovery point to multiple computers The product does not generate a unique SID security identifier for every computer m When you use Restore Anyware with a computer that uses a static IP address you must manually reconfigure the computer after the restore is complete m Symantec System Recovery supports one NIC on a system If you have a dual NIC system you might need to manually configure the additional NICs to perform a restore through Restore Anyware See About recovering to a computer with different hardware on page 255 See Recovering a computer through Restore Anyware on page 256 Recovering a computer through Restore Anyware Before you restore a computer with Restore Anyware you must save the recovery point or virtual disk file to an accessible location During the recovery you might also be prompted to supply disk drivers service packs hotfixes and so forth You should have your Windows media CD available For more information about getting Restore Anyware drivers go to the Symantec Knowledge Base at the following URL http entsupport symantec com
180. ificantly increases the time that it takes to create the recovery point and might cause unexpected system resource issues If you have two or more drives that are dependent on each other you should include both drives in the same backup Including both the drives in the same backup provides the safest protection Include multiple drives in the same defined backup to reduce the total number of backups that must be run Doing so minimizes interruptions while you work Use the Progress and Performance feature to reduce the effect of a backup on your computer s performance For example say a scheduled backup starts while you are in the middle of a presentation You can slow down the backup to give more processing resources back to your presentation program See Adjusting the speed of a backup on page 122 The power management features on a computer can conflict with Symantec System Recovery during a backup For example your computer might be configured to go into hibernation mode after a period of inactivity You should consider turning off the power management features during a scheduled backup If a backup is interrupted consider running it again If you experience problems while creating a backup you may need to restart the computer See What to do before you back up on page 68 Best practices for backing up your data 73 Viewing the properties of a backup job See What to do during a backup on page 70 See
181. ile Table 13 18 Virtual Disks Destination options for converting to VMware ESX Server ESX server name or IP address Indicates the name of the server or the server s IP address User name Indicates a valid administrator user name that has sufficient rights to an ESX server Password Indicates a valid password to the ESX server Destination for the virtual disks Indicates the path to the folder where you want to place the virtual disk files 210 Managing backup destinations Running a one time conversion of a physical recovery point to a virtual disk Table 13 18 Virtual Disks Destination options for converting to VMware ESX Server continued Browse Lets you browse to a destination location for the virtual disks Rename Lets you edit the name of the resulting virtual disk file Next Specifies temporary location options for VMware ESX Server virtual disks Temporary location for conversion Lets you type the name of the server or the server s IP address that you can use as a temporary location for files Temporary Location Credentials Lets you type a valid administrator user name and password that has sufficient rights See Viewing the properties of a virtual conversion job on page 203 See Viewing the progress of a virtual conversion job on page 203 See Editing a virtual conversion job on page 204 See Running an existing virtual conversion job im
182. ing an FTP server as your offsite copy destination on page 107 See Defining a drive based backup on page 78 See Editing backup settings on page 124 About using external drives as your offsite copy destination You can use an external drive as your offsite copy destination This method lets you take a copy of your data with you when you leave the office By using two external hard disks you can be certain that you have a recent copy of your data both on site and off site Backing up entire drives 105 How Offsite Copy works For example suppose on a Monday morning you define a new backup job of your system drive You choose a recovery point set as your backup job type You set up an external drive A as the first offsite copy destination and another external drive B as the second offsite copy destination You schedule the backup job to run every midnight except on the weekends You also enable recovery point encryption to protect the data from unauthorized access See About recovery point encryption on page 92 Before you leave the office on Monday evening you plug in drive A and take drive B home with you On Tuesday morning you find that Monday s base recovery point has been successfully copied to drive A At the end of the day you unplug drive A and take it home for safekeeping On Wednesday morning you bring drive B to the office You plug in drive B and Symantec System Recovery detects that drive
183. ing per drive 158 stop abackup 122 stop agent 141 stop computer agent services 138 storage groups identifying and protecting 281 Support Utilities 271 Symantec System Recovery configuring default options 49 getting more information 22 new features 19 restoring with 282 running with different user rights 147 using 47 282 Symantec System Recovery 2013 Monitor icons 166 overview 165 starting 166 Symantec System Recovery Agent changing default settings for 140 deploying over a network 133 installing from product DVD manually 133 setting up recovery actions for 142 starting automatically 140 Symantec System Recovery Disk about 237 about creating backups from 98 booting into 239 configuring network connection settings 266 creating backups from 99 creating custom SSRD 41 exploring computer while using 261 Symantec System Recovery Disk continued getting a static IP address 266 mapping drive from 265 networking tools 262 options LightsOut Restore 234 recovering computer 242 recovering computer from virtual disk file 250 recovering files and folders 258 recovery options 247 scanning hard disk 242 starting 239 Support Utilities 271 testing 39 40 troubleshooting 241 viewing drive properties 269 viewing recovery point properties 267 Symantec System Recovery Monitor configure Windows firewall exceptions 36 system drive recovering 39 40 system drive recovering 39 40 system index file using to recover multiple drives 242 system
184. ing the backup status of remote computers using Symantec System Recovery Monitor About the Icons on the Symantec System Recovery 2013 Monitor console Table 11 1 About the Symantec System Recovery 2013 Monitor console icons continued A Need Attention Indicates that m Adrive based backup policy for the computers that appear in this Computer List was defined However the policy has not run recently or the computers are not assigned to the defined backup policy m Some computers can be recovered however if the recovery points are outdated they may not contain the latest version of your data Unknown Indicates that the backup protection status of the computers in the Computer List is not known This status may appear if the Symantec System Recovery 2013 Monitor cannot connect to the remote computer due to the following issues m Network connectivity issues m Firewall issues m Incorrect user name or password 7 Backed up Indicates that a drive based backup policy was created and it runs on a regular basis All the drives files and folders of the remote computers are protected and can be recovered if necessary Computer Opens the Computer Details pane The Computer Details Details pane displays a summary of the backup protection status for the selected remote computer See Viewing the backup protection status of aremote computer on page 173 y Expand Expands or Collapses the Status pane which
185. ions panel This panel is available from the Copy Drive Wizard 275 276 Copying a hard drive Copying one hard drive to another hard drive Table 16 1 Advanced options Check source for file system errors Checks the source drive for errors before you copy it The source drive is the original drive Check destination for file system errors Checks the destination drive for errors after you copy the drive The destination drive is the new drive Resize drive to fill unallocated space Expands the drive to occupy the destination drive s remaining unallocated space Set drive active for booting OS Makes the destination drive the active partition the drive from which the computer starts Only one drive can be active at a time To boot the computer it must be on the first hard disk and it must contain an operating system When the computer boots it reads the partition table of the first hard disk to find out which drive is active It then boots from that location If you cannot start the computer from the drive have a boot disk ready You can use the Symantec System Recovery Disk The Set drive active option is valid for basic disks only not dynamic disks Disable SmartSector copying Speeds up the copying process by only copying the clusters and sectors containing data In high security environments you might want to copy all clusters and sectors in their original layout regardless of whether they contain da
186. ist on page 170 See Removing a remote computer from the Computer List on page 172 To export and view the protection status report 1 On the Symantec System Recovery 2013 Monitor console click List of exportable data formats 2 From the list of exportable data formats select HTML or CSV Click Export computer information to a File In the Save As window enter the file name and location where you want to export the report 5 Click Save 176 Monitoring the backup status of remote computers using Symantec System Recovery Monitor About the Protection Status report Chapter Exploring the contents of a recovery point This chapter includes the following topics About exploring recovery points Exploring a recovery point through Windows Explorer Opening and restoring files within a recovery point Dismounting a recovery point drive Viewing the drive properties of a recovery point About exploring recovery points You can use Symantec System Recovery to explore files in a recovery point You mount the recovery point and assign it a drive letter so that is visible from Windows Explorer You can perform the following tasks on the assigned drive Run ScanDisk or CHKDSK Perform a virus check Copy folders or files to an alternate location View disk information about the drive such as used space and free space Run programs existing within a mounted recovery point Within a mounted recovery point programs t
187. ive based This icon can appear in the backup that is configured to following states create incremental recovery points It indicates that a drive based backup is Indicates that a backup has scheduled to occur on the day run and an incremental that it appears in the backup recovery point was created timeline eg Indicates that the backup is unavailable Indicates that the backup did not run as scheduled This problem could occur if an error prevents the backup from running or if you manually cancel a backup before it completes Indicates that the backup is scheduled to run at a future time Table 10 2 Monitoring the status of your backups About the icons on the Status page Backups calendar icons continued Represents backing up files and folders It indicates that a backup of files and folders occurs on the day that it appears in the backup timeline This icon can appear in the following states Indicates that a backup has run and that backup data for files and folders was created successfully Oo Indicates that the backup is not available Pe Indicates that the backup did not run as scheduled This problem could occur if an error prevents the backup from running or if you manually canceled a backup before it completed Indicates that the backup is scheduled to run at a future time 155 156 Monitoring the status of your backups About the icons on the Stat
188. ives Defining a drive based backup If you prefer you can have recovery points automatically verified for integrity at the time they are created See Advanced options for drive based backups on page 90 To verify the integrity of a recovery point 1 On the Tools page click Run Recovery Point Browser 2 Select a recovery point and then click OK 3 Inthe tree panel of the Recovery Point Browser select the recovery point For example C_Drive001 v2i 4 On the File menu click Verify Recovery Point If the Verify Recovery Point option is unavailable you must first dismount the recovery point Right click the recovery point and click Dismount Recovery Point 5 When the validation is complete click OK See About recovery point encryption on page 92 Viewing the progress of a backup You can view the progress of a backup while it runs to determine how much time remains until the backup completes To view the progress of a backup While a backup is running on the View menu click Progress and Performance See Defining a drive based backup on page 78 See Backing up files and folders on page 109 Backup time options The following tables describe the options on the Backup Time panel The options vary depending on the backup type you create Table 6 11 Backup time options for a recovery point set Schedule Runs the backup automatically according to a specified start time and the selected days of
189. ivity on the drive while continuing the recovery point creation Because the snapshot takes only a few seconds to create the database is in the backup state momentarily A minimal number of log files are created Run after recovery point creation Indicates that you can run a command file after the recovery point file is created You can run a command during this stage to act on the recovery point itself For example you can copy it to an offline location 90 Backing up entire drives Defining a drive based backup Table 6 8 Command files options continued Timeout applies to each stage Lets you specify the amount of time in seconds that a command file is allowed to run See About running command files during a backup on page 87 See Defining a drive based backup on page 78 See Running a one time backup from Symantec System Recovery on page 96 Advanced options for drive based backups The following table describes the Advanced options that are available when you create a drive based backup Table 6 9 Advanced options for drive based backups Divide into smaller files to simplify Splits the recovery point into smaller files archiving and specifies the maximum size in MB for each file Disable SmartSector Copying Copies used and unused hard disk sectors This option increases process time and usually results in a larger recovery point SmartSector technology speeds up the
190. job that you want to run 3 On the Tasks menu click Run Backup With Options Running and managing backup jobs 121 Running an existing backup job immediately 4 On the Run Backup With Options panel select the appropriate options Note Depending on the current state of the backup one or more options might be disabled For example if you have not yet run the backup you cannot select Incremental recovery point of recent changes because the base recovery point is not yet created See Run Backup With Options properties on page 121 5 Click OK to run the backup job and create the recovery point type you selected See Editing a backup schedule on page 128 See Editing backup settings on page 124 Run Backup With Options properties The following table describes the options that are available in the Run Backup With Options dialog box Table 8 1 Run Backup With Options properties Incremental recovery point of recent Creates a backup that includes the changes changes that were made to the drive since the last backup This option is available only if a base recovery point exists Newrecovery point set Starts a completely new recovery point set and creates a base recovery point Independent recovery point Creates an independent recovery point which is a complete snapshot of your entire drive After you select this option you must enter a backup location Folder Indicates the location where you wan
191. l m Hardware information m Available memory disk space and NIC information m Operating system Version and patch level Network topology Router gateway and IP address information Problem description m Error messages and log files m Troubleshooting that was performed before contacting Symantec m Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key access our technical support Web page at the following URL www symantec com techsupp Customer service Customer service information is available at the following URL www symantec com techsupp Customer Service is available to assist with the following types of issues Questions regarding product licensing or serialization Product registration updates such as address or name changes General product information features language availability local dealers Latest information about product updates and upgrades Information about upgrade assurance and maintenance contracts Information about the Symantec Buying Programs Advice about Symantec s technical support options Nontechnical presales questions Issues that are related to CD ROMs or manuals Maintenance agreement resources If you want to contact Symantec regarding an existing maintenance agreement please contact the maintenance agreement administration team for your region as follows Asia Pacific and Japan cu
192. l messages You can save individual messages in an msg file format on the disk or you can forward them directly to a user Use Microsoft Outlook to open and view the contents of a saved message file To restore an email message 1 2 3 On the View menu click Tools Click Run Granular Restore Option In the Open Recovery Points dialog box open the recovery point for the last known time that the mail was present on the Exchange server See Open Recovery Points options on page 284 Click OK Click the Exchange Mail tab select the mailbox for the user who requested the restore Select the folder that contains the message you want to restore Using the Symantec System Recovery Granular Restore Option Restoring SharePoint documents Select the message to restore Note You can sort the list by clicking the column headers You can also search the subject lines of the messages by entering a search term in the search field near the message list When you add or delete characters in the search box it automatically changes the results To return the email message to the user do one of the following m Ifyou have Microsoft Outlook installed double click the message to open it in Outlook You can use Outlook to send the message back to its owner m To forward the message in Outlook right click the message and then click Forward Outlook opens a new message The message that you want to forward is included as an a
193. lder backups on the Home and Status pages Select this option if the data is critical Errors only status reporting Shows the current status of the selected drive or file and folder backups only when errors occur Select this option if the data is important but you only want the status to report errors whenever they occur No status reporting Does not show any status for the selected drive or file and folder backups Select this option if the data is unimportant and missed or failed backups do not need to be reported See Customizing the status reporting of a drive or file and folder backups on page 159 160 Monitoring the status of your backups Viewing drive details See About customizing the status reporting of a drive or file and folder backups on page 158 Viewing drive details The Advanced page lets you view details about your hard drives You can view the following drive details Name Displays the name that you assigned to the backup when you defined it Type Identifies the type of recovery point that the backup creates when it runs Destination Identifies the storage location of the recovery point or the location in which the drive should be backed up Last Run Displays the day and time when the backup was last run Next Run Displays the day and time of the next scheduled backup To view drive details 1 On the View menu click Advanced 2 On the Drives tab in the Drive c
194. lders 117 About backing up files and folders Table 7 7 Change Schedule File Backup scheduling options continued Number of times Specifies the number of times per day file and folder backups should run Table 7 8 Change Schedule File Backup event trigger options General Lets you select the types of events that automatically start a backup such as when you log off from the computer See Enabling event triggered backups on page 124 ThreatCon Response Sets the ThreatCon Response level that automatically starts a backup See ThreatCon Response options on page 127 See Backing up files and folders on page 109 See Backup Time options for a file and folder backup on page 115 118 Backing up files and folders About backing up files and folders Chapter Running and managing backup jobs This chapter includes the following topics m Running an existing backup job immediately m Adjusting the speed of a backup m Stopping a backup or a recovery task m Verifying that a backup is successful m Editing backup settings m Enabling event triggered backups m Editing a backup schedule m Turning off a backup job m Deleting backup jobs m Adding users who can back up your computer m Configuring access rights for users or groups Running an existing backup job immediately If you have a backup job already defined you can use Run Backup Now to make arecovery point immediately T
195. le 3 Select the desired threat option that when met or exceeded runs the selected backup job See ThreatCon Response options on page 127 4 Click OK On the Home page in the Current ThreatCon Level box you can also click Change ThreatCon event to change the ThreatCon response level for a selected backup job See About ThreatCon Response on page 126 ThreatCon Response options The following table describes the four ThreatCon Response options Table 8 4 ThreatCon Response options Do Not Monitor Disable Turns off monitoring of ThreatCon levels for the selected backup job Note Level 1 of Symantec ThreatCon indicates that there are no discernable security threats Because level 1 suggests no threats it is not an option Level 2 Indicates that security threats can occur although no specific threats have been known to occur Level 3 Indicates that an isolated security threat is in progress Level 4 Indicates that extreme global security threats are in progress See Configuring ThreatCon Response for a backup job on page 126 See Enabling event triggered backups on page 124 Editing a backup schedule 128 Running and managing backup jobs Editing a backup schedule You can edit any of the schedule properties for a defined backup to adjust the date and time To edit a backup schedule 1 2 3 4 5 On the Tasks menu click Run or Manage Backups Select
196. le you can browse for a recovery point v2i or incremental recovery point iv2i file on an external USB drive Or you can browse to a network location or removable media User name Specifiesy the user name if you specify a recovery point file name that is located in a network path See About network credentials on page 86 Password Specifies the password to a network path Table 14 7 Recover My Computer options when you view recovery points by System View by System Uses the current system index file that is located in the recovery point storage location The system index file displays a list of all of the drives on your computer and any associated recovery points from which you can select The use of a system index file reduces the time it takes to convert multiple recovery points When a recovery point is created a system index file is saved with it The system index file contains a list of the most recent recovery points which includes the original drive location of each recovery point Date Lets you select an alternate date of a system index file date by using the drop down calendar Use the calendar if no recovery points are discovered and displayed in the table 226 Recovering files folders or entire drives Customizing the recovery of a drive Table 14 7 Recover My Computer options when you view recovery points by System continued Uselatestrecovery points for this computer
197. le from the Back Up My Computer wizard in Symantec System Recovery Disk Table 6 14 Backup Destination options Folder Lets you browse to and specify the location where you want to store the independent recovery point Map a network drive Maps a network drive by using the UNC path of the computer on which you want to store the recovery point For example computer_name share_name or IP_address share_name Browse Lets you browse to locate a backup destination that you want to use Destination Details Displays the type of destination path If you add a network path it also displays the user name Recovery point file name Lets you edit the recovery point file name Backing up entire drives 101 About running a one time backup from Symantec System Recovery Disk Table 6 14 Backup Destination options continued Rename Lets you rename the recovery point file name Default file names include the name of the computer and then followed by the drive letter See Running a one time backup from Symantec System Recovery Disk on page 99 Back Up My Computer options The following table describes the options on the Options panel This panel is available from the Back Up My Computer wizard in Symantec System Recovery Disk Table 6 15 Back Up My Computer options Compression Lets you set one of the following compression levels for the recovery point m None m Standard m Medium m High See Co
198. lect the check box beside it On the Tasks menu click Restore Files and then select the destination for the restore See Restoring files and folders on page 288 See Restoring a mailbox on page 284 See Restoring an email folder on page 285 See Restoring an email message on page 286 Restoring files and folders Granular Restore Option can be used to restore unstructured files and folders This feature is particularly useful if you need to search more than one recovery point multiple backup dates to find a missing file or folder To restore a file or folder 1 2 3 On the View menu click Tools Click Run Granular Restore Option In the Open Recovery Points dialog box open the recovery point for the last known time that the mail was present on the Exchange server See Open Recovery Points options on page 284 Click OK On the Files and Folders tab browse or search for the file that you want to restore You can view more than one recovery point at a time To see a view of the file system that contains multiple recovery points click Versions Now select the versions that you want to view by checking them in the list You can sort the list by clicking the column headers You can enter a search term in the search field near the documents list When you add or delete characters in the search box the results change automatically Using the Symantec System Recovery Granular Restore Op
199. ledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion For example the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates Symantec s maintenance offerings include the following m Arange of support options that give you the flexibility to select the right amount of service for any size organization m Telephone and Web based support that provides rapid response and up to the minute information m Upgrade assurance that delivers automatic software upgrade protection m Global support that is available 24 hours a day 7 days a week m Advanced features including Account Management Services For information about Symantec s Maintenance Programs you can visit our Web site at the following URL www symantec com techsupp Contacting Technical Support Customers with a current maintenance agreement may access Technical Support information at the following URL www symantec com techsupp Before contacting Technical Support make sure you have satisfied the system requirements that are listed in your product documentation Also you should be at the computer on which the problem occurred in case it is necessary to replicate the problem When you contact Technical Support please have the following information available m Product release leve
200. ll of the discovered recovery points in the order in which they were created Date Lets you select an alternate date by using the drop down calendar Use the calendar if no recovery points are discovered and displayed in the table View all recovery points Lets you view all recovery points that are available Table 13 2 Source options when you copy recovery points by File name View by File name Lets you view recovery points by their file name File name Specifies a path and a file name of a recovery point Table 13 2 Managing backup destinations 191 Making copies of recovery points Source options when you copy recovery points by File name Browse Lets you browse to a path that contains a recovery point For example you can browse for a recovery point v2i or incremental recovery point iv2i file on an external USB drive Or you can browse to a network location or removable media User name Specifies the user name if you specify a recovery point file name that is located in a network path See About network credentials on page 86 Password Specifies the password to a network path Table 13 3 Source options when you copy recovery points by System View by System Lets you use the current system index file that is located in the recovery point storage location The system index file displays a list of all of the drives on your computer and any as
201. m Recovery 1 On the Tasks page click One Time Backup 2 Click Next 3 Select one or more drives to back up and then click Next 4 If the Related Drives dialog box is displayed set the appropriate option and then click Next Otherwise skip to the next step See Related drives options on page 80 5 Inthe Backup Destinations panel select the appropriate options See Backup destination options on page 81 6 Click Next On the Options panel select the appropriate options See Recovery point options on page 83 Click Next If appropriate in the lists select the command files that you want to run during a particular stage in the recovery point creation process Then specify the amount of time in seconds that you want the command to run before it is stopped If you added the command file to the Command Files folder you may need to click Back and then Next to see the files in each stage s list See Command files options on page 88 10 Click Next 11 Click Finish to run the backup 98 Backing up entire drives About running a one time backup from Symantec System Recovery Disk About running a one time backup from Symantec System Recovery Disk Using a valid license key you can create independent recovery points using the Back Up My Computer feature in Symantec System Recovery Disk You can create recovery points of a partition without the need to install Symantec System Recovery or its agent This
202. m Recovery Disk to recover your system drive the drive where your operating system is installed Note Depending on which version of the product you have purchased Symantec System Recovery Disk is either included on your product DVD or as a separate DVD You should place the DVD that contains Symantec System Recovery Disk in a safe place See About recovering a computer on page 237 See About Symantec System Recovery on page 17 See What s new in Symantec System Recovery 2013 on page 19 What s new in Symantec System Recovery 2013 Symantec System Recovery includes many enhancements and new features Refer to the following table for information about the latest features and enhancements Note Not all listed features are available in all versions of this product Table 1 2 What s new in Symantec System Recovery 2013 Smart reconcile capability Provides faster incremental backups after operating system failure For performing smart reconcile Symantec System Recovery now uses a new change tracking driver that is called Vtrack Enhanced incremental backups Includes several enhancements to improve incremental backups of transactional NTFS TxF and other file operations 20 Introducing Symantec System Recovery 2013 What s new in Symantec System Recovery 2013 Table 1 2 What s new in Symantec System Recovery 2013 continued Enhanced error handling mechanism Provides filtered and mo
203. mand files Options 0 ccccc ccc ec nec ec ee eceeneceeneseeneneenens 88 Advanced options for drive based backups c0cceceeeeee ees 90 Backup time Options cece anas a a aaea p aa ri 94 Compression levels for recovery points ccccececeeeeeeeeeeeeeeeeeees 96 Running a one time backup from Symantec System Recovery 96 About running a one time backup from Symantec System Recovery DISK emnene n aA E cuananeecied Set AEE cade ssented sete sans 98 Running a one time backup from Symantec System Recovery Disken veneinesvetneniabennacn vanes dae deduces RE EOR RRA 99 About Offsite COP ys esre ie e E eden Sa da Poe Mead ie ean HEE 103 How Offsite Copy works ccccecceccecceececceeeeeeeecee ee eeeeeeeeeeeees 103 About using external drives as your offsite copy CEStIN AION sseni E E E wepedeaseneddeasier tes vine 104 About using a network server as your offsite copy destination verse vesecaid estanuewes serie naeeanesmaeeas IEE 106 About using an FTP server as your offsite copy destination 107 Backing up files and folders o ar 109 About backing up files and folders cccccceeceec eee eeeeeeeeeeeaeees 109 Backing up files and folders cccccecceccecceeceeeeeeeseeeeeeeeees 109 Running and managing backup jobs 0 119 Running an existing backup job immediately ccceceeeeeeees 119 Running a backup with options
204. mediately on page 203 See Deleting a virtual conversion job on page 204 General Options properties The following table describes the properties on the General Options panel This panel is available from the One Time Virtual Conversion Wizard See Running a one time conversion of a physical recovery point to a virtual disk on page 205 Running a one time conversion of a physical recovery point to a virtual disk Managing backup destinations 211 Table 13 19 General Options properties Run Windows Mini Setup Runs Windows Mini Setup when you restart the computer after recovery During recovery a text based answer file is generated that scripts the answers for a series of dialog boxes When the Mini Setup Wizard starts it looks for this answer to automate the wizard For example the answer file can automatically apply network card settings and other hardware and software settings on the computer Unlike Windows Welcome which can take up to 60 minutes or more to set up Windows Mini Setup takes about six minutes Specific information such as accepting the End User license agreement and entering the product key get applied automatically by Mini Setup which uses the answer file Deselect this option if you want any of the following to occur at the time of recovery instead m Run Windows Welcome instead Mini Setup m You do not want to change any of the configurable options for which the Mini Setu
205. mpression levels for recovery points on page 96 The results can vary depending on the types of files that are saved in the drive Verify recovery point after creation Tests whether a recovery point or set of files is valid or corrupt Description Indicates a description for the recovery point The description can help you further identify the recovery point s contents Advanced Lets you further add security options to the recovery point See Advanced options on page 102 102 Backing up entire drives About running a one time backup from Symantec System Recovery Disk See Running a one time backup from Symantec System Recovery Disk on page 99 Advanced options The following table describes the options on the Advanced options panel This panel is available from the Back Up My Computer wizard in Symantec System Recovery Disk Table 6 16 Advanced options for drive based backups Divide into smaller files to simplify archiving Lets you split the recovery point into smaller files and specify the maximum size in MB for each file Disable SmartSector Copying Lets you copy used and unused hard disk sectors This option increases process time and usually results in a larger recovery point SmartSector technology speeds up the copying process by copying only the hard disk sectors that contain data However in some cases you might want to copy all sectors in their original layout
206. must also provide the correct FTP connection information to Symantec System Recovery for this method to work correctly When Offsite Copy is configured correctly it copies recovery points to the directory that you specified on the FTP server If the server becomes unavailable for a period of time Offsite Copy copies all recovery points that were created since the last connection If there is no room to hold all of the recovery points that are available Offsite Copy removes the oldest recovery points or recovery point sets from the FTP server In turn it makes room for the newest recovery points See Configuring default FTP settings for use with Offsite Copy on page 58 108 Backing up entire drives How Offsite Copy works FTP See How Offsite Copy works on page 103 Chapter Backing up files and folders This chapter includes the following topics m About backing up files and folders About backing up files and folders You can back up specific files and folders you want to protect When you run this type of backup copies are made of the files and folders you chose to back up The files are converted into a compressed format They are then stored in a subfolder at the location you specify By default this location is the same backup destination that is used for storing recovery points The following folders and their contents are excluded by default from file and folder backups m Windows folder m Program
207. n a FAT FAT32 or NTFS drive File system Displays the file system type that is used within the drive Primary Logical Displays the selected drive s drive status as either the primary partition or the logical partition Size Displays the total size in megabytes of the drive This total includes used and unused space Used space Displays the amount of used space in megabytes within the drive Unused space Displays the amount of unused space in megabytes within the drive Contains bad sectors Identifies whether there are any bad sectors on the drive Cleanly quiesced Identifies whether the database application quiesced properly when a recovery point was created See Viewing the properties of a drive within a recovery point on page 269 Recovering a computer 271 About the Support Utilities About the Support Utilities The Symantec System Recovery Disk environment has several support utilities Symantec Technical Support might ask you to use these utilities to troubleshoot any hardware issues that you encounter You might be required to supply the information that these utilities generate if you call Symantec Technical Support for help resolving problems Note You should only use these tools as directed by Symantec Technical Support See Recovering files and folders by using Symantec System Recovery Disk on page 258 272 Recovering a computer
208. n of a file from a specific point in time See About selecting a backup destination on page 73 See About backing up your data on page 67 What to do before you back up Consider these best practices before you define and run your first backup Best practices for backing up your data 69 What to do before you back up Schedule backups at atime when Your computer must be turned on and Windows must you know your computer is on be running at the time a backup occurs If not any scheduled backups are skipped until the computer is turned on again You then are prompted to run the missed backup Note Symantec recommends that you do not back up volumes while deduplication is running on them Schedule backups such that deduplication and backup do not run at the same time See About choosing a backup type on page 68 Use a secondary hard disk as your You should store recovery points ona hard disk other backup destination than your primary hard disk C It helps ensure that you can recover your system in the event that your primary hard disk fails See Setting up general backup options on page 50 Consider using external drives as Using an external drive makes your backup data more your backup destination portable Should you need to remove your critical data from a particular location you can quickly grab an external drive on your way out the door See About Offsite Copy on page 103 Give unique
209. n of a physical recovery point to a virtual disk Table 13 16 Source options when you view recovery points by System continued Perform conversion using latest recovery Converts the most recent recovery points points for this computer that exist in the recovery point storage location on your computer The list of drives source files v2i and iv2i files and dates comes from the most current system index file sv2i Perform conversion using recovery points Converts recovery points that exist on for another computer another computer Browse to and select the sv2ifileforthe Specifies a path to a system index file sv2i desired system that resides elsewhere such as a network location If you selected a system index file that is stored on a network you are prompted for your network credentials See About network credentials on page 86 Browse Lets you browse to a path that contains a system index file For example you can browse to an external USB drive a network location or to removable media to select a system index file Drives Lets you select the drives with the recovery points that you want to convert based on the selected system index file See Viewing the properties of a virtual conversion job on page 203 See Viewing the progress of a virtual conversion job on page 203 See Editing a virtual conversion job on page 204 See Running an existing virtual con
210. n you click Delete Drive the drive is only marked for deletion The actual deletion of the drive takes place after you click Finish in the wizard m Click Undo Delete If you delete a drive and then change your mind click Undo Delete to return the drive to the list Click Next Use Restore Anyware to recover to different hardware is already selected for you if you recover an operating system drive the drive on which Windows is installed usually the C drive This option is not selected if the virtual disk already contains the necessary drivers for the target computer Or if you restore a virtual disk that contains a data drive If necessary enter the product license key A license key is required to use Restore Anyware when you recover a system from a virtual disk file If you choose you can add a license key directly to a custom Symantec System Recovery Disk by using the Create Custom Recovery Disk wizard When you restore a virtual disk and Restore Anyware is enabled in Symantec System Recovery Disk you are not prompted to enter the license key It is already a part of the custom Symantec System Recovery Disk See Creating a custom Symantec System Recovery Disk on page 41 Click Next In the Recovery Options panel select the options that you want to perform during the recovery process See Recovery Options on page 253 The options that are available depend on the target drive that you selected earlier
211. nage Backup Destination window in the Drives list select the drive that contains the backup destination that you want to move Click Move In the Move Backup Destination dialog box do one of the following m Inthe New backup destination box type the path to the new backup destination 216 Managing backup destinations Moving your backup destination 10 m Click Browse to locate and select anew backup destination and then click OK Select the defined backups that should use the new backup destination Deselect the defined backups that you do not want to move Select Save as default backup destination if you want to use this destination as the default backup destination for any new backups that you define in the future Click OK To move existing recovery points to the new backup destination select Move recovery points and then do one of the following m Select Move the latest recovery points for each backup and delete the rest m Select Move all recovery points to the new destination If you have file and folder backup data that you want to move to the new backup destination click Move file backup data The Move file backup data option is not available if no backup data of files and folders is found at the original backup destination Click OK See About managing file and folder backup data on page 212 Chapter Recovering files folders or entire drives This chapter includes the following to
212. ndix B Driver properties within a recovery point ccceceeeeeeeees 270 About the Support Utilities 0 0 0 0 ccc cece cece neeeee een en eneaeaeaenenee 271 Copying a hard drive erreren 273 About copying a hard drive cccccececcec nec ee eee eeeeneeeeaeeeeneenenees 273 Preparing to copy a hard rive cccecceceececeeceeneneeeeneeneneeeeaees 274 Copying one hard drive to another hard drive ceceeceeeeeees 274 Advanced options nenene e Cece aaa vevs uote AE E E 275 Using the Symantec System Recovery Granular Restore ODL Oli tesenn an a A a 279 About the Symantec System Recovery Granular Restore Option 280 Best practices when you create recovery points for use with the Granular Restore Option snsensnusesnssossossrsrersrsrererseerersee 280 How to identify drives for backup cccecceeceeeeeceeeeeeueen ees 281 Starting the Granular Restore Option cccececeececneceeeeeeenenees 282 What you can do with the Granular Restore Option 06085 282 Opening a specific recovery point cece cece eee eec eee eee eeu een een eeneenes 283 Open Recovery Points Options 0 ccececececeeeeeeneeeeenenenenes 284 Restoring a mailbox 0 e cece eee c eee cece cece eee eeeeeen sense eneeneneenes 284 Restoring an email folder cccecceccecceeeeee ee eee eee een eee een een een ees 285 Restoring an
213. ne of the following m Select Warn me when backupstorage exceeds threshold if you only want to be notified when the storage size is exceeded but you do not want any action to be taken m Select Automatically optimize storage if you want Symantec System Recovery to manage the backup data automatically without prompting you Symantec System Recovery automatically deletes the old recovery points and limits file versions to remain within the threshold that you set 5 Select Delay changes until next backup if you do not want to apply your changes until the next backup runs 6 Click OK See About managing file and folder backup data on page 212 Moving your backup destination You can change the backup destination for your recovery points and move your existing recovery points to a new location For example suppose you install an external hard drive for storing your backup data You can then change the backup destination for one or more backups to the new drive When you select a new location you can also choose to move the existing recovery points to the new destination All future recovery points for the backups that you select are created at the new location Note You can move your backup destination to a new internal or external hard drive Make sure that the drive is properly installed or connected before you proceed To move your backup destination 1 On the Tasks menu click Manage Backup Destination 2 In the Ma
214. ng Symantec System Recovery Also not supported is the ability to back up a VHD that is hosted on or nested within another VHD If you want to back up a physical disk and a VHD on that disk you must create separate backup jobs for each disk Backing up a physical disk that hosts a VHD is supported as long as it is not included as another volume in the same backup When a physical disk hosting a VHD is backed up the VHD is treated as another file that is part of the physical disk backup VHDs can be attached and detached from their physical disk hosts volumes Microsoft recommends that you detach a VHD that is stored on a host volume before you back up Not detaching a VHD before you back up a host volume can result in an inconsistent copy of the VHD in the backup After you restore a host volume you can re attach the VHD file http entsupport symantec com umi V 306 2 You can find more information on backing up VHDs on the Microsoft Web site 300 Backing up Microsoft virtual environments About backing up and restoring Microsoft Hyper V virtual machines http technet microsoft com en us library dd440865 WS 10 aspx Find information about backing up and restoring Microsoft Hyper V virtual machines See About backing up and restoring Microsoft Hyper V virtual machines on page 300 About backing up and restoring Microsoft Hyper V virtual machines To create a backup of a Microsoft Hyper V virtual machine you must back
215. nt to copy your recovery points to a remote FTP server You can copy your recovery points to an FTP server as a secondary backup of your critical data Getting Started 59 Configuring Symantec System Recovery default options The Options dialog box lets you configure FTP settings to help ensure that your recovery points are copied to your FTP server To configure default FTP settings for use with Offsite Copy 1 On the Tasks menu click Options 2 Under Destinations click Configure FTP 3 Select the appropriate options See FTP configuration options on page 59 4 Click OK See Configuring Symantec System Recovery default options on page 49 FTP configuration options The following table describes the options that you can select to configure the default FTP settings for use with Offsite Copy Table 4 3 FTP configuration options Connection mode Passive Helps prevent conflicts with security systems This mode Recommended is necessary for some firewalls and routers When you use passive mode the FTP client opens the connection to an IP address and port that the FTP server supplies Connection mode Active Enables a server to open a connection to an IP address and port that the FTP client supplies Use active mode when connections or transfer attempts fail in passive mode or when you receive data socket errors Limit connection attempts to Indicates the number of times Symantec System Recovery tries to connec
216. nt to deploy the Symantec System Recovery Agent To prepare a computer in a workgroup environment to deploy the agent 1 On the Windows taskbar right click Start and then click Explore 2 On the Tools menu click Folder Options gt View 3 On the View tab scroll to the end of the list and verify that the Use simple file sharing check box is not selected and then click OK 4 Onthe Windows Control Panel click Windows Firewall You may need to also click Change Settings if you are running Windows Server 2008 5 On the Exceptions tab select File and Printer Sharing and then click OK Backing up remote computers from your computer 135 About deploying the Symantec System Recovery Agent Note You should close any open applications before you continue with the agent installation If the Reboot check box is selected the computer automatically restarts at the end of the installation wizard See About deploying the Symantec System Recovery Agent on page 133 See Deploying the Symantec System Recovery Agent on page 135 See Manually installing the Symantec System Recovery Agent on page 136 Deploying the Symantec System Recovery Agent You can deploy the Symantec System Recovery Agent to local or to remote computers To deploy the Symantec System Recovery Agent 1 On the Symantec System Recovery menu bar click Computers gt select a computer from the menu You must have administrator rights on the compute
217. nt window under the Drive Label column select the drive that you want to mount In the Drive letter list select the letter that you want to associate with the drive Click OK To mount additional drives repeat steps 1 5 See About exploring recovery points on page 177 Opening and restoring files within a recovery point Using the Recovery Point Browser you can open files within a recovery point The file opens in the program that is associated with that file type You can also restore files by saving them using the application that is associated with them Or you can restore files by using the Recover Files option in the Recovery Point Browser If the file type is not associated with a program the Microsoft Open With dialog box is displayed You can then select the correct program for opening the file Note You cannot view encrypted file system EFS NTFS volumes To open files within a recovery point 1 2 On the Tools page click Run Recovery Point Browser Navigate to your backup destination folder select the recovery point file that you want to browse and then click Open In the Recovery Point Browser in the tree panel on the left select a drive 180 Exploring the contents of a recovery point Dismounting a recovery point drive In the right content panel double click the folder that contains the file that you want to view Right click the file that you want to view and then click View Fil
218. ntains a system index file For example you can browse to an external USB drive a network location or to removable media to select a system index file Drives Lets you select the drives with the recovery points that you want to restore based on the selected system index file See Making copies of recovery points on page 189 Destination Location options The following table describes the options on the Destination Location panel This panel is available in the Copy Recovery Point Wizard wizard from the Manage Backup Destination window Managing backup destinations 193 Making copies of recovery points Table 13 4 Destination Location options Folder Lets you type the path to which you want to copy the recovery point Browse Lets you browse to a folder path where you want to copy the recovery point Edit Lets you edit the destination information File name Lets you select a file name that you want to rename Rename Lets you renames the file that you have selected in the File name table See Making copies of recovery points on page 189 Copy recovery point options The following table describes the options on the Options panel This panel is available in the Copy Recovery Point Wizard wizard from the Manage Backup Destination window Table 13 5 Copy recovery point options Compression Lets you use one of the following compression levels for the recovery point m
219. ntec System Recovery Disk A manual cold or offline backup ensures that all database transactions are committed to the hard disk You can then use either Symantec System Recovery or the Symantec System Recovery Disk to create the recovery point and then restart the database See Creating a cold backup manually on page 293 Creating a cold backup manually The following table summarizes the steps for creating a cold backup manually using Symantec System Recovery or Symantec System Recovery Disk Table A 1 Creating a cold back manually Step 1 Stop the Manually stop the database you want to back up database Step 2 Create a Create a recovery point using either Symantec System recovery point Recovery or the Symantec System Recovery Disk Do one of the following m Use Symantec System Recovery to run a backup immediately using the Run Backup or One time Backup feature See Running a one time backup from Symantec System Recovery on page 96 m Use the Symantec System Recovery Disk to create a one time cold backup See About running a one time backup from Symantec System Recovery Disk on page 98 Step 3 Restart the database Manually restart the database anytime after the recovery point progress bar appears in the Monitor page of the console While the database is restarted the actual recovery point is immediately created from the virtual volume recovery point 294 Backing up database
220. o Restore options ececeeeeeeeeeeeeeeeeeeees 227 Recovery Options asis caso scs seeds couse e ier atdea A O EAN ORAE 228 About restoring a computer from a remote location by using LightsOut RESTOR Cis arpetan ta dud Peseta CEA yea teas sates ET Heth acs ete teen tied 230 About setting up and using LightsOut Restore eeeeeeeeee 230 Configuring LightsOut Restore ccsccceeeceeeeeeeeeeceeeeeeeees 232 Recovering a COMPUTED eseese 237 About recovering a computer 0 cece ccc ce cee eec eee eceee ents en eeeeaeenenes 237 About recovering a Unified Extensible Firmware Interface UEFT based computer ccc eee c ec ee cece ec ec ec eeeeeeeseseeeeeeeenenens 238 Booting a computer by using the Symantec System Recovery Diska meno a a eGee Sea see ateestehed dea a eee uaesveuaces 239 Configuring a computer to start from a CD DVD or a USB GEVICC i Sis Vas anre caknasnas chonecegassars edeahees wh cues tes emesestenezes N 241 Preparing to recover a computer by checking the hard disk for CLLOLS cya vaca Poca v eters paseseeee dens dea beta sendtetadees E Sem S he weve oes ees 242 RECOVEFING a COMPUTLEY is viededs enea ecualdaees asian cxeueeeraavedeeeees 242 Select Recovery Point to Restore options cceceeceeeeeeees 244 Drives to Recover Options ccccececeseeeeceeeeeeeeseneseeaeeeeenes 246 Recovering a computer from a virtual disk file ccceeccec
221. o a CD or a DVD and create a custom Symantec System Recovery Disk A CD or a DVD writer is required to use this feature LiveUpdate Keeps your Symantec software up to date with the latest product updates See Installing Symantec System Recovery on page 29 Completing the installation of Symantec System Recovery After you complete Symantec System Recovery installation and restart your computer the Symantec System Recovery setup wizard starts automatically Using the setup wizard you can license or activate your product You can then run LiveUpdate to check for product updates and then configure your first backup Note If this product came already installed from a computer manufacturer your trial period could be as long as 90 days Refer to the Activate later label on the Product Activation panel in the setup wizard Installing Symantec System Recovery 33 Installing Symantec System Recovery To complete the installation of Symantec System Recovery 1 Inthe Welcome panel click Next If your computer manufacturer installed the product the Welcome page might appear the first time that you run Symantec System Recovery 2 Doone of the following m Click I ve already purchased the product and have a license key Note You can find the license key on the back of your product DVD jacket Do not lose the license key You must use it when you install Symantec System Recovery m Click Activate later to dela
222. o a virtual disk About managing file and folder backup data Automating the management of backup data Moving your backup destination 184 Managing backup destinations About backup destinations About backup destinations A backup destination is the location in which your backup data is stored Symantec System Recovery includes features for managing the size of your backup destinations so that you can use your computer s valuable disk space for other purposes See Cleaning up old recovery points on page 186 See Deleting a recovery point set on page 187 See Deleting recovery points within a set on page 187 See Making copies of recovery points on page 189 About backup methods Symantec System Recovery offers two backup methods Drive based backup Use this option to back up an entire drive for example your system drive which is typically C You can then restore any file or folder or your entire drive See About drive based backups on page 184 File and folder backup Use this option to back up only the files and folders that you select You can then restore any file or all of them at any time This option typically requires less disk space than drive based backups See About file and folder backups on page 185 See About defining a drive based backup on page 77 See About backing up files and folders on page 109 About drive based backups When you run a drive base
223. o prepare the hardware To prepare to copy a drive 1 Doall of the following m Get the manufacturer s directions for installing the drive m Shut down the computer and then disconnect the power cord m Discharge electricity by touching a grounded metal object m Remove the computer cover 2 Change the jumper settings on the new hard drive to make it slave and attach the data cable If you use cable select settings for the hard drive attach it as the slave If you use Serial ATA drives SATA skip to next step Attach the power connector to the new hard drive Anchor the drive in the bay area according to the manufacturer s instructions Start your computer ao uu FB WwW Change the BIOS settings to recognize the new hard disk If you use SATA drives make sure that the boot settings are configured to boot from your old drive 7 Save the BIOS settings and restart the computer See Copying one hard drive to another hard drive on page 274 Copying one hard drive to another hard drive Perform the following steps to copy one hard drive to another hard drive If the hard disk that you want to copy contains multiple partitions you must copy the partitions one at a time Note If you want to copy a hard drive that has Windows 7 installed on it you need to copy the System Reserved partition first After you complete the copying of System Reserved Partition copy other partitions in the remaining unallocated space on the d
224. of the recovery point you use to recover it are lost For example if you created a new file on the drive after you created the recovery point the new file is not recovered To recover a secondary drive 1 On the Tasks menu click Recover My Computer 2 Select a recovery point See Recover My Computer options on page 224 3 Click Recover Now 4 Click OK 5 Click Yes See Customizing the recovery of a drive on page 226 Recover My Computer options The following table describes the options on the Recover My Computer dialog box Table 14 5 Recover My Computer options when you view recovery points by Date View by Date Displays all of the discovered recovery points in the order in which they were created Date Lets you select an alternate date by using the drop down calendar Use the calendar if no recovery points are discovered and displayed in the table View all recovery points Lets you view all recovery points that are available Table 14 6 Recover My Computer options when you view recovery points by File name View by File name Views recovery points by their file name Recovering files folders or entire drives 225 Recovering a secondary drive Table 14 6 Recover My Computer options when you view recovery points by File name continued File name Specifies a path and a file name of a recovery point Browse Lets you browse to a path that contains a recovery point For examp
225. of your backup data stored at two separate physical locations See How Offsite Copy works on page 103 About using a network server as your offsite copy destination You can specify a local area network server as an offsite copy destination You must be able to access the server that you plan to use You must either map a local drive to the server or provide a valid UNC path For example suppose that you set up a local external drive as your first offsite copy destination Then you identify a server that is located at a second physical location from your own office You add the remote server as a second offsite copy destination As backups occur recovery points are copied first to the external hard drive and then to the remote server If the remote server becomes unavailable for a period of time Offsite Copy copies all recovery points that were created since the last connection If there is no room to hold all of the recovery points that are available Offsite Copy removes the oldest recovery points from the network server In turn it makes room for the newest recovery points Backing up entire drives 107 How Offsite Copy works a AMARILLO _ K HOUSTON See How Offsite Copy works on page 103 About using an FTP server as your offsite copy destination Using an FTP server as your offsite copy destination is similar to using a network path You must provide a valid FTP path to the FTP server You
226. olumn of the table select a drive 3 Review the Details section See Improving the protection level of a drive on page 160 Improving the protection level of a drive When the status of a drive based backup indicates that it needs attention you should take steps to improve the status You might need to add a drive to an existing backup edit the schedule of a backup or edit the settings of a backup Or you may need to define a new backup See About backing up your data on page 67 Monitoring the status of your backups 161 Improving the protection level of a drive To improve the protection level of a drive 1 On the View menu click Status 2 Inthe Drives column select a drive that requires attention 162 Monitoring the status of your backups Improving the protection level of a drive 3 In the Status panel right click on the name of a backup job you want to edit and then select one of the following menu items Run Backup Now Runs the selected backup job immediately Run Backup With Options Opens the Run Backup With Options dialog box which lets you select the desired recovery point type Recovery point option types include Incremental recovery point Recovery point set and Independent recovery point Change Schedule Opens the Run When dialog box so that you can edit the backup schedule Edit Settings Opens the Define Backup Wizard which lets you edit the backup definition This option takes you
227. onfigurations have changed but the changes do not immediately appear in Symantec System Recovery For example adding hard disk space or creating a partition When you use Refresh Symantec System Recovery scans all attached hard disks for any configuration changes It also updates information on removable media media drives hard drives file systems and hard drive letters To rescan a computer s hard disks On the View menu click Refresh The status bar at the bottom of the product s window indicates when the scanning takes place See About monitoring backups on page 149 About the icons on the Home page On the Home page the Backup Status pane provides a summary of the backup protection status of your computer For example suppose one or more drives are not included in a defined backup In such cases the background color and status icon change to reflect the level of backup protection The Status Details pane provides recommendations on which actions you should take The following table describes each of the levels of backup protection that the Home page displays Table 10 1 Backup protection levels Backed up At least one drive based 7 backup is defined and it runs on a regular basis This status indicates that all drives files and folders can be fully recovered if necessary Monitoring the status of your backups 151 About the icons on the Home page Table 10 1 Backup protection levels con
228. onitoring the backup status of remote computers using Symantec System Recovery Monitor About View Console To view the protection status of a remote computer 1 On the Symantec System Recovery 2013 Monitor console select a remote computer from the Computer List 2 Righ click the Symantec System Recovery 2013 Monitor console A shortcut menu appears 3 Click Computer Details See About View Console on page 174 See About the Icons on the Symantec System Recovery 2013 Monitor console on page 166 Viewing Computer Details You can view the detailed information about a remote computer that you monitor on the Computer Details pane Table 11 3 The Computer Details pane Last Updated Displays the last time when Symantec System Recovery 2013 Monitor Time accessed the computer to check the protection status SSR Version Displays the version of the Backup Exec System Recovery application or the Symantec System Recovery application OS Version Displays the operating system version of the remote computer for which the backup protection status is monitored State Displays the backup protection status of the computer Reason Specifies the reason for the protection state See About View Console on page 174 About View Console The View Console functionality lets you monitor a remote computer and view the backup protection status in the Symantec System Recovery application You are not required to
229. ontain the files that you change on a regular basis This kind of backup is useful because you do not need to use additional hard disk resources to back up your entire computer File and folder backups let you select individual files or folders to back up You can also specify a file type to back up Then Symantec System Recovery can locate and back up all files of the type you specified For example suppose you have Microsoft Word documents stored at several locations on your computer Symantec System Recovery locates all Word documents files that end with doc and includes them in your backup You can even edit the list of file types to include the types that are unique to the software you use Symantec System Recovery also keeps multiple versions of the same files for you This redundancy means you can restore the version of a file that contains the changes you need to restore You can even set a limit to the number of versions that are kept so that you can control the use of disk space See About backup methods on page 184 See About defining a drive based backup on page 77 186 Managing backup destinations Cleaning up old recovery points Cleaning up old recovery points Over time you might end up with recovery points that you no longer need For example you might have several recovery points created months ago that you no longer need because you have more current ones containing your latest work See Automating the
230. or files Temporary Location Credentials Lets you type a valid administrator user name and password that has sufficient rights See Defining a virtual conversion job on page 195 General Options properties The following table describes the properties on the General Options panel This panel is available from the Define Virtual Conversion Wizard Table 13 10 General Options properties Conversion job name Lets you type a name for the virtual conversion job or you can leave the default name 200 Managing backup destinations Defining a virtual conversion job Table 13 10 General Options properties continued Run Windows Mini Setup Runs Windows Mini Setup when you restart the computer after recovery During recovery a text based answer file is generated that scripts the answers for a series of dialog boxes When the Mini Setup Wizard starts it looks for this answer to automate the wizard For example the answer file can automatically apply network card settings and other hardware and software settings on the computer Unlike Windows Welcome which can take up to 60 minutes or more to set up Windows Mini Setup takes about six minutes Specific information such as accepting the End User license agreement and entering the product key get applied automatically by Mini Setup which uses the answer file Deselect this option if you want any of the following to occur at the time of recovery instead m R
231. or messages configuring to show or hide 53 errors setting notification for warnings setting up email to send 62 evaluation version installing or upgrading 28 Event Log about 163 using to troubleshoot 163 event triggered backup enabling 124 enabling ThreatCon Response 126 Events tab log file history 139 Exchange protecting 281 restoring a mailbox 284 restoring an email folder 285 restoring an email message 286 expiration of trial version 28 explore computer from Symantec System Recovery Disk 261 external drive assigning unique name 57 F features disabled in Basic Edition 26 feedback send 22 file and folder backup about 68 109 185 defining 109 deleting files from 213 excluding folders from 109 recovering using backup data from 218 file and folder backup data backup destination 73 managing 212 viewing amount of data stored 213 file systems supported 25 Index 309 file types creating new 55 deleting 57 editing 56 managing 54 file versions limiting number kept 213 files deleting from file and folder backup manually 213 locating versions of 214 opening from within a recovery point 179 recovering lost or damaged 217 files and folders opening when stored in a recovery point 223 recovering lost or damaged 217 recovering using Symantec System Recovery Disk 258 restoring 288 restoring using a recovery point 219 searching for 223 folders locating versions of 214 recovering lost or damaged 217
232. ou have given to Symantec System Recovery Disk The remote server boots into Symantec System Recovery Disk and the connection through RILO or DRAC is lost If you configured it during the Set Up LightsOut Restore wizard a pcAnywhere thin host automatically starts m Use Symantec pcAnywhere to connect to the pcAnywhere thin host that waits on the remote server m Use Symantec System Recovery Disk to restore individual files or entire drives by way of pcAnywhere See Configuring LightsOut Restore on page 232 232 Recovering files folders or entire drives About restoring a computer from a remote location by using LightsOut Restore Configuring LightsOut Restore You must run the LightsOut Restore Wizard on the computer that you want to protect The Set Up LightsOut Restore Wizard installs a customized version of Symantec System Recovery Disk to the computer s local file system The wizard creates an entry in the Windows boot menu that you use to boot into LightsOut Restore You can run the Setup LightsOut Restore Wizard again if you need to edit the configuration settings Or run the wizard again if you need to rebuild an existing customized Symantec System Recovery Disk To configure LightsOut Restore 1 2 3 4 10 11 12 Insert the Symantec System Recovery Disk into your media drive Start Symantec System Recovery On the Tasks menu click Set Up LightsOut Restore then click Next On the Source Location pan
233. out the availability of features in Symantec System Recovery Symantec System Recovery is packaged to meet various markets Some features might not be available depending on the product you have purchased However all features are documented You should be aware of which features are included with the version of the product you have purchased If a feature is not accessible in the product user interface it is likely not included with your version of the product Refer to the Symantec Web site for information about the features that are included with your version of Symantec System Recovery See About Symantec System Recovery Basic Edition on page 26 About Symantec System Recovery Basic Edition The following features are not available in Symantec System Recovery Basic Edition If you want to use these features upgrade to the full version of Symantec System Recovery Installing Symantec System Recovery Before you install Symantec System Recovery Table 2 2 Disabled features Centralized manageability Allows Symantec System Recovery Management Solution to remotely monitor and manage installations of Symantec System Recovery that are found on a network It also includes the ability to remotely back up and recover data Recovery point sets Captures an initial full backup of a drive Additional backups only capture the changes that were made to data on the drive since the full backup was performed Without this feature yo
234. overy point archiving 189 assigning a drive letter to 177 checking for viruses 177 checking integrity of 84 93 101 choosing options for 84 101 193 cleaning up old 186 copying to CD or DVD 189 creating a specific type 120 creating cold manually 293 creating hot 295 creating offline 293 creating online 295 creating warm automatically 294 deleting sets 187 encrypting 92 exploring 177 independent 81 limiting number of sets 84 mounting 177 178 mounting from Windows Explorer 178 Offsite Copy 103 one time conversion to virtual disk 205 opening a specific 283 opening files and folders stored in 223 opening files within 179 opening up hard disk space 189 protecting with password 91 102 195 recovering files using 219 scheduling conversion to virtual disk format 195 setting compression levels 96 types defined 81 unmounting as a drive letter 180 verifying 84 101 verifying after creation 93 viewing properties of drive from Symantec System Recovery Disk 267 viewing properties of drive within 181 viewing properties of mounted 181 virtual conversion job deleting 204 Index 311 recovery point continued virtual conversion job editing 204 virtual conversion job run now 203 virtual conversion job viewing progress 203 virtual conversion job viewing properties 203 Recovery Point Browser using to open files within recovery points 179 recovery point files locating 73 Recovery point options 83 recovery point options Symantec Sys
235. overy points which includes the original drive location of each recovery point System index folder and filename Specifies a path and a file name of a system index file that you want to use for recovery Map a network drive Specifies a shared network folder path and assign it a drive letter You can then browse the folder location for the system index file sv2i you want 246 Recovering a computer Recovering a computer Table 15 3 Select Recovery Point to Restore options when you view recovery points by System continued Browse Lets you browse to a path that contains a system index file For example you can browse to an external USB drive a network location or to removable media to select a system index file See Recovering a computer on page 242 See Recovering a computer through Restore Anyware on page 256 Drives to Recover options The following table describes the options on the Drives to Recover panel This panel is available from the Recover My Computer wizard in Symantec System Recovery Disk Table 15 4 Drives to Recover options Select drives to recover Lets you select the drives that you want to recover Add Adds the additional drives that you want to recover Remove Removes the selected drives from the list of drives to recover Edit Lets you edit the recovery options for a selected drive See Edit target drive and options on page 247
236. own when there is an attempt to connect by using any incorrect configuration settings You can prevent unauthorized users from tampering with your settings You can also prevent users from trying to launch a session without your permission To do so you can set a password for your remote connection item This option is available in the Remote Properties window on the Protect Item tab The thin host does not support encryption 5 In pcAnywhere start the remote control session If the connection attempt is unsuccessful the thin host must be restarted on the host computer before you attempt to connect again 6 Remotely perform the necessary tasks on the host computer The remote control session ends when the thin host is closed It is also closed when the thin host computer is restarted or when the remote control session is ended After the host computer starts Windows the client computer can deploy and connect a thin host on the computer The connection can help you verify the success of tasks that were performed in the recovery environment Recovering a computer 265 About using the networking tools in Symantec System Recovery Disk See Using the pcAnywhere thin host for a remote recovery on page 262 See About using the networking tools in Symantec System Recovery Disk on page 262 Mapping a network drive from within Symantec System Recovery Disk If you started the networking services after you started the recov
237. p Wizard changes for you at the time of recovery This state ensures that the computer is recovered to its original state before recovery For more detailed information about Mini Setup you can perform a search for Mini Setup on the Microsoft Help amp Support Web site 212 Managing backup destinations About managing file and folder backup data Table 13 19 General Options properties continued Split virtual disk into 2 GB vmdk files Splits the virtual disk into multiple 2 GB vmdk files For example use this option if your virtual disk is stored on a FAT32 drive Or any file system that does not support files larger than 2 GB Or if you want to copy the virtual disk files to a DVD but the size is larger than the DVD allows Note This option is specific to VMware it is not available if you selected Microsoft Virtual Disk as the conversion format See Viewing the properties of a virtual conversion job on page 203 See Viewing the progress of a virtual conversion job on page 203 See Editing a virtual conversion job on page 204 See Running an existing virtual conversion job immediately on page 203 See Deleting a virtual conversion job on page 204 About managing file and folder backup data Drive based backups capture your entire hard drive As such the size of arecovery point is typically much larger than the data that is captured during the backup of files and folders
238. p bat that contains the following syntax Cscript script _filename vbs Make sure that cscript precedes the file name of the Visual Basic script 88 Backing up entire drives Defining a drive based backup Warning The command files cannot depend on any user interaction or have a visible user interface You should test all command files independently of Symantec System Recovery before you use them during a backup When the backup begins the command file is run during the specified stage The backup is stopped if an error occurs while a command file is running Or the backup is stopped if the command file does not finish in the time you specified regardless of the stage In either case the command file is terminated if necessary and the error information is logged and displayed See Defining a drive based backup on page 78 See Running a one time backup from Symantec System Recovery on page 96 Command files options The following table describes the options that are available in the Command file panel Table 6 8 Command files options Command files folder Specifies the location of command files if you want them to be located in a place other than the default location You can also specify a location on a per job basis as well as specify a location that can be shared among several computers If you specify a network location you are prompted for network credentials Browse Lets you browse to loca
239. page 49 Enabling network throttling Consider using this feature only when you know what your network can handle If you schedule your backups at staggered intervals and when network traffic is low you may not need to use this feature Avoid backing up multiple computers at the same time and to the same network destination Gather the required information about your network s performance and then schedule backups accordingly Enable this feature and set the Maximum network throttling to a setting that matches the circumstances To enable network throttling 1 On the Tasks menu click Options 2 Click Performance 3 Select Enable network throttling 4 In the Maximum network throttling field enter the maximum amount in KB of network throughput 5 Click OK See About enabling network throttling on page 52 See Configuring Symantec System Recovery default options on page 49 Adjusting default tray icon settings You can turn on the system tray icon or turn it off as required You can choose to show only error messages or to show both error messages and other information such as the completion of a backup 54 Getting Started Configuring Symantec System Recovery default options To adjust default tray icon settings 1 On the Tasks menu click Options 2 Click Tray Icon and then select the options you want to use for the tray icon See Tray Icon options on page 54 3 Click OK See Configuring
240. pics About recovering lost data Recovering files and folders by using file and folder backup data Recovering files and folders by using a recovery point About opening files and folders stored in a recovery point About finding the files or folders you want Recovering a secondary drive Customizing the recovery of a drive About restoring a computer from a remote location by using LightsOut Restore About recovering lost data Symantec System Recovery can restore lost files folders or entire drives by using recovery points or file and folder backup data You must have either a recovery point or file and folder backup data to recover lost files and folders You must have a recovery point to recover an entire drive You can recover recent changes to a lost file or folder However your backup data must be at least as current as the changes that were made to the lost file or folder See Recovering files and folders by using file and folder backup data on page 218 See Recovering files and folders by using a recovery point on page 219 218 Recovering files folders or entire drives Recovering files and folders by using file and folder backup data Recovering files and folders by using file and folder backup data If you defined a backup of files and folders and need to recover files you can recover them from a recent file and folder backup Symantec System Recovery includes a search tool to help you locate the fil
241. ptions 101 credentials change for agent 147 D databases backing up non VSS aware 292 backing up VSS aware 291 default options configuring 49 169 default options configuring 49 169 default settings changing for the Symantec System Recovery Agent 140 dependencies view agent 141 dependencies viewing agent 143 devices supported storage 25 different hardware restoring to 255 disable a backup 128 disabled features 26 disk media supported 25 disks rescanning 150 documents restoring 287 domain controllers protecting using Symantec System Recovery 297 domain users granting rights on Windows 2003 SP1 servers 137 drive copying 273 identifying for backup 281 improving protection level of 160 protecting 150 unmounting recovery point 180 viewing details of 160 viewing properties from within Symantec System Recovery Disk 269 viewing within recovery point 181 drive letter assigning to a recovery point 177 drive recovery options 228 drive based backup about 68 77 184 defining 78 excluding files from 86 setting advanced options 90 Driver Validation 39 40 drives backup protection level 150 recovering 217 recovering multiple using system index file 242 dual boot computers backing up 75 E Easy Setup defining first backup 64 email notification setting up to send warnings and errors 62 email restoring 285 286 emergency recovering acomputer 242 recovering a computer about 237 encryption recovery point 92 err
242. ptions for Symantec System Recovery Disk The following table describes the options on the Options panel in the LightsOut Restore Wizard Table 14 12 LightsOut Restore options for Symantec System Recovery Disk Automatically start network services Starts networking automatically when you recover the computer through LightsOut Restore Dynamic IP Connects to a network without the need for additional network configuration This option is also appropriate if you know there is a DHCP server available on the network at the time you restore Static IP Connects to a network with a particular network adapter and specific address settings You should click this option if you know there is no DHCP server or the DHCP server may be unavailable when you recover Automatically start Symantec pcAnywhere Starts the Symantec pcAnywhere thin host automatically when you start the Symantec Recovery Environment This option is appropriate for troubleshooting a system recovery Recovering files folders or entire drives 235 About restoring a computer from a remote location by using LightsOut Restore Table 14 12 LightsOut Restore options for Symantec System Recovery Disk continued Configure Lets you configure Symantec pcAnywhere options See Configure Symantec pcAnywhere options on page 235 See Configuring LightsOut Restore on page 232 Configure Symantec pcAnywhere options The following t
243. ptions on the Licensing panel in the LightsOut Restore Wizard Table 14 14 Licensing options Use the license key that is activated on this computer Enables features in the customized Symantec System Recovery Disk by using the activated product license key The key must already reside on the computer that you want to restore Use the following license key Enables features in the customized Symantec System Recovery Disk by typing a product license key Prompt for a license key Prompts you for a product license key at the time you want to enable features in the customized Symantec System Recovery Disk See Configuring LightsOut Restore on page 232 Chapter Recovering a computer This chapter includes the following topics m About recovering a computer m About recovering a Unified Extensible Firmware Interface UEFI based computer m Booting a computer by using the Symantec System Recovery Disk m Preparing to recover a computer by checking the hard disk for errors m Recovering a computer m Recovering a computer from a virtual disk file m About recovering to a computer with different hardware m Recovering files and folders by using Symantec System Recovery Disk m Exploring files and folders on your computer by using Symantec System Recovery Disk m About using the networking tools in Symantec System Recovery Disk m Viewing the properties of a recovery point m Viewing the properties of a drive
244. ptions you have selected then click Finish See About backing up files and folders on page 109 Drives options The following table describes the options on the Drives panel This panel is available in the Define Backup wizard Table 6 1 Drives options Show Hidden Drives Lets you see any hidden drives on your hard disk The drives are displayed in the drive selection table Drive selection table Lets you select one or more drives to include in the backup 79 80 Backing up entire drives Defining a drive based backup Related drives See Defining a drive based backup on page 78 options The following table describes the options on the Related Drives panel Table 6 2 Related drives options Add all related drives recommended Lets you select and include all related drives in the backup definition Edit the list of selected drives Lets you select or deselect related drives that you want or do not want to include in the backup definition Do not add related drives Lets you deselect not include all related drives in the backup definition The Related Drives wizard panel appears only if you initially selected a drive with applications configured to use one or more of the drives that are listed in this panel Such applications include the following m Windows Server 2008 R2 with Hyper V m Domain controllers Boot configuration databases as found in Windows Vista and Windows 7 that are on a sep
245. puter on page 238 About recovering a Unified Extensible Firmware Interface UEFI based computer Symantec System Recovery Disk lets you recover the computers that use the Unified Extensible Firmware Interface UEFI standard However consider the following points when you recover UEFI based computers m You must start UEFI based computers using the 64 bit version of Symantec System Recovery Disk m When you boot a UEFI based computer ensure that the system drive and the boot drive are located on a GPT disk Similarly when you boot a BIOS based computer your system drive and boot drive must be located on an MBR disk m You cannot restore backups of the boot partition and the system partition of UEFI based computers to BIOS based computers Backups of UEFI based computers must be restored to GPT disks Similarly you cannot restore backups of the boot partition and the system partition of BIOS based computers to UEFI based computers Backups of BIOS based computers must be restored to MBR disks Recovering a computer 239 Booting a computer by using the Symantec System Recovery Disk Note While you recover your computer using Symantec System Recovery Disk the firmware type of the backup is displayed Depending on the firmware type of the backup restore the backups to the appropriate disks either GPT or MBR m If your computer supports both UEFI and BIOS firmware and you backed it up in UEFI mode you must start the com
246. puter using UEFI firmware m When you recover UEFI based computers do not select the following options on the Edit target drive and Options panel in the Recover My Computer wizard m Set drive active for booting OS m Restore master boot record These options are applicable only for MBR style disks They are not applicable to GPT style disks m When you recover UEFI based computers you must restore the EFI System Partition first if it does not exist m When you recover UEFI based computers an empty MSR partition is created if it does not exist m You cannot recover the boot volumes and the system volumes of UEFI based computers to dynamic disks See Recovering a computer on page 242 Booting a computer by using the Symantec System Recovery Disk The Symantec System Recovery Disk lets you boot a computer that can no longer run the Windows operating system Symantec System Recovery Disk is included with Symantec System Recovery When you boot your computer using the Symantec System Recovery Disk a simplified version of Windows starts that runs arecovery environment In the recovery environment you can access the recovery features of Symantec System Recovery Note Depending on which product version you have purchased Symantec System Recovery Disk is either included on your product DVD or as a separate DVD You should place the DVD containing Symantec System Recovery Disk in a safe place 240 Recovering a comput
247. puters menu click Add Local Computer 2 Click OK See About backing up other computers from your computer on page 131 See Adding remote computers to the Computer List on page 132 See Removing a computer from the Computer List on page 133 Removing a computer from the Computer List You can remove local or remote computers from the Computer List Removing a computer from the Computer List does not uninstall the agent from the computer You must run your operating system s uninstall program instead To remove a computer from the Computer List 1 On the Computers menu click Edit List 2 Select the remote or the local computer that you want to remove and then click the minus sign 3 Click OK See About backing up other computers from your computer on page 131 See Adding remote computers to the Computer List on page 132 See Adding local computers to the Computer List on page 133 See Removing a computer from the Computer List on page 133 About deploying the Symantec System Recovery Agent You can deploy the Symantec System Recovery Agent to the computers that are on the Computer List by using the Agent Deployment feature After you install the agent you can create backup jobs directly from Symantec System Recovery See About backing up other computers from your computer on page 131 134 Backing up remote computers from your computer About deploying the Symantec System R
248. r use with 57 copying recovery points 103 Offsite Copy Settings options 83 One Time Backup from Windows 96 operating system backing up computers with multiple 75 Options configuring defaults 49 original disk signature recovering 249 254 overview Protection Status report 175 Symantec System Recovery 2013 Monitor 165 Symantec System Recovery 2013 Monitor icons 166 View Console 174 P2V one time 205 scheduling 195 virtual conversion job deleting 204 virtual conversion job editing 204 virtual conversion job run now 203 virtual conversion job viewing progress 203 virtual conversion job viewing properties 203 pagefile sys 86 pcAnywhere thin host using to recover remotely 262 performance during backup adjusting for network 53 permissions allowing other users to back up 129 physical to virtual job deleting 204 job editing 204 job run now 203 job viewing progress 203 job viewing properties 203 scheduling 195 205 progress of backup viewing 94 protection hard disks 150 protection status 123 Protection Status report exporting viewing 175 push install of agent 133 R RAM drives supported 26 recovery point type options 81 recovery about 217 cancelling 122 recovery continued computer C drive 237 customizing 226 files and folders 217 original disk signature 249 254 restoring files and folders 217 UEFI based computer 238 recovery actions setting up when agent does not start 142 rec
249. r of versions of backup files that you keep This kind of maintenance can significantly reduce the amount of disk space that is required especially if the file size is large To limit the number of file versions to keep 1 On the Tasks menu click Manage Backup Destination 2 Click Settings 3 Select Limit file versions for file and folder backups and then type a number between 1 and 99 4 Youcan also select Monitor disk space usage for backup storage Then you can specify a limit to the total amount of disk space that can be used See Automating the management of backup data on page 214 5 Click OK See About managing file and folder backup data on page 212 Manually deleting files from your backups of files and folders You can manually delete the files that are stored in your backup destination To manually delete files from your backups of files and folders 1 On the Tasks menu click Recover My Files 2 Doone of the following 214 Managing backup destinations Automating the management of backup data m In the Find files to recover box type the file name of the file that you want to delete and then click Search m Ifyou do not know the name of the file click Search and then browse for the file 3 Click View All Versions to display all versions of each file that exist in the backup of files and folders data 4 Select one or more files that you want to delete 5 Right click and then click Delete See Abo
250. r to which you install the agent Click Deploy Agent 3 Inthe Deploy Symantec System Recovery Agent dialog box specify the administrator user name or a user name that has administrator rights and the password In a workgroup environment you must specify the remote computer name You cannot use an IP address even if you have successfully connected to the computer by using an IP address For example type RemoteComputerName UserName 4 Ifyou want to restart the computer when the agent installation is finished click Reboot when finished Note The computer cannot be backed up until the computer is restarted However be sure to warn the user of the impending reboot so that they can save their work 5 Click OK See About deploying the Symantec System Recovery Agent on page 133 See Preparing a computer in a workgroup environment to deploy the agent on page 134 136 Backing up remote computers from your computer About deploying the Symantec System Recovery Agent See Manually installing the Symantec System Recovery Agent on page 136 Manually installing the Symantec System Recovery Agent You can manually install the Symantec System Recovery Agent to local or to remote computers To manually install the Symantec System Recovery Agent 1 9 Insert the Symantec System Recovery product DVD into the media drive of the computer The installation program should start automatically If the inst
251. ranular Restore Option 3 Inthe Open Recovery Points dialog box select the option you want and then click OK See Open Recovery Points options on page 284 4 Youcan change the backup date that you view by selecting a different date in the upper right hand corner See What you can do with the Granular Restore Option on page 282 284 Using the Symantec System Recovery Granular Restore Option Restoring a mailbox Open Recovery Points options The following table describes the options on the Open Recovery Points dialog box This dialog box is available when you run the Granular Restore Option Table 17 2 Open Recovery Points options Use latest recovery points for this computer Opens a recovery point using the latest recovery points from the computer on which you work Use alternate system index sv2i file Opens a recovery point using its system index file System index file name Lets you specify a path and a file name of a system index file that you want to use for recovery Browse Lets you browse to a path that contains a system index file For example you can browse to an external USB drive a network location or to removable media to select a system index file Use recovery points for another computer Opens a recovery point that resides on another computer Browse Lets you browse to a path that contains recovery points For example you can browse to an external
252. re relevant search results when you click the Unique Message Identifier UMI link for an error The enhanced error handling mechanism helps you to resolve the errors more efficiently and quickly Improved installation program Includes several usability and performance enhancements to give you a faster and better installation experience Native 64 bit support Provides a native 64 bit version of Symantec System Recovery Support for 64 bit version of Symantec Lets you create a 64 bit version of a custom System Recovery Disk Symantec System Recovery Disk You can now start a computer that runs a 64 bit operating system without adding equivalent 32 bit drivers to the Symantec System Recovery Disk Windows 8 support Lets you back up and recover the computers that run the Windows 8 operating system You can back up Resilient File System ReFS volumes deduplication enabled volumes and storage pool volumes which are introduced in the Windows 8 Server family Note Symantec System Recovery supports only full backups of ReFS volumes Incremental backups are not supported Introducing Symantec System Recovery 2013 What s new in Symantec System Recovery 2013 Table 1 2 What s new in Symantec System Recovery 2013 continued Backup support for UEFI Unified Extensible Firmware Interface based computers Lets you back up and recover the system drives of UEFI based computers For example you can back up and r
253. recovery point Incremental recovery points are created faster than the base recovery point They also use less storage space than an independent recovery point Note You can only have one recovery point set defined for each drive The Recovery point set option is not available if you have already assigned a selected drive to an existing backup and specified Recovery point set as the recovery point type This option also is unavailable if you select an unmounted drive that cannot be part of a recovery point set Independent recovery point Creates acomplete independent copy of the drives that you select This backup type typically requires more storage space especially if you run the backup multiple times See Defining a drive based backup on page 78 Backup destination options The following table describes the options on the Backup Destination panel 82 Backing up entire drives Defining a drive based backup Table 6 4 Backup destination options Folder Indicates the location where you want to store the recovery points If Symantec System Recovery detects that this location does not have enough available space it alerts you You should choose another location that has more space Browse Lets you browse to locate a backup destination that you want to use Destination Details Displays the type of destination path If you add a network path it also displays the user name Edit Lets you ent
254. recovery points to the second destination if it is available If neither destination is available then Offsite Copy copies the recovery points the next time an offsite copy destination becomes available For example suppose you have configured a backup job to run at 6 00 p m and configured an external drive as an offsite copy destination However when you leave the office at 5 30 p m you take the drive with you for safekeeping When the backup job completes at 6 20 p m Symantec System Recovery detects that the offsite copy destination drive is not available and the copy process is aborted The following morning you plug the drive back in to the computer Symantec System Recovery detects the presence of the offsite copy destination drive and automatically begins copying your recovery points Offsite Copy is designed to use very few system resources so that the copying process is done in the background This feature lets you continue to work at your computer with little or no impact on system resources If an offsite copy destination runs out of disk space Offsite Copy identifies the oldest recovery points and removes them to make room for the most current recovery points Offsite Copy then copies the current recovery points to the offsite copy destination See About using external drives as your offsite copy destination on page 104 See About using a network server as your offsite copy destination on page 106 See About us
255. requirements 23 Symantec System Recovery Monitor 36 system tray icon adjusting default settings 53 showing or hiding 53 showing or hiding error messages 53 showing or hiding status messages 53 T tabs Events and log file 139 ThreatCon Response enabling or disabling 126 throttling adjusting during backup 53 time elapsed time in Events tab 139 tips for running backups 72 transaction logs truncate 91 trial version installing or upgrading 28 troubleshooting agent 138 truncate transaction logs 91 U UEFI based computer recovering about 238 unmount recovery point drives 180 update automatically with LiveUpdate 34 upgrade trial version of Symantec System Recovery 28 users rights to run Symantec System Recovery 144 V verify recovery point 93 verify recovery point after creation 152 VHD attached 80 virtual disk conversion job viewing progress 203 conversion job viewing properties 203 one time conversion of recovery point to 205 recovering computer from a 250 scheduling conversion of recovery point to 195 virtual conversion job deleting 204 virtual conversion job editing 204 virtual conversion job run now 203 viruses checking recovery points for 177 VMware ESX 195 VMware ESX Server 205 VMware Virtual Disk 205 VMware Virtual Disk vmdk 195 VSS back up databases 291 performing full backup 91 support 297 W warm backup creating automatically 294 Windows 2003 SP1 servers granting rights to
256. roperties of a drive within a recovery point See Viewing the properties of a recovery point on page 267 To view the properties of a drive within a recovery point 1 Doone of the following m In Symantec System Recovery on the View menu click Tools Click Run Recovery Point Browser m Onthe Windows Start menu click Programs gt Symantec System Recovery gt Recovery Point Browser 2 Inthe Recovery Point Browser in the tree panel double click the recovery point file name that contains the drive that you want to view Select the name of the drive Do one of the following m On the File menu click Properties m Right click on the drive name within the recovery point and then click Properties See Driver properties within a recovery point on page 270 270 Recovering a computer Viewing the properties of a drive within a recovery point Driver properties within a recovery point The following table describes the information available on the Recovery Point Properties dialog box This dialog box is available from the Recovery Point Browser when you select a drive within a recovery point Table 15 10 Driver properties within a recovery point Description Displays a user assigned comment that is associated with the recovery point Original drive letter Displays the original drive letter that was assigned to the drive Cluster size Displays the cluster size in bytes that is used i
257. rs to Back Up options on page 111 See Backing up files and folders on page 109 Add File Type options The following table describes the options on the Add File Type panel This panel is available from the Select Files and Folder to Back Up panel in the Define Backup wizard for files and folders Table 7 3 Add File Type options Backing up files and folders 113 About backing up files and folders Name Specifies the name of a data file type and folder The name is added to the table list in the Select Files and Folder to Back Up panel Add an extension Adds a specific data type file extension that you want to back up Remove an extension Deletes a specific data type file extension from the list Rename an extension Renames a specific data type file extension that you added to the list Restore default extension list Restores the default file extensions that were added to the predefined list of types and folders in the Select Files and Folder to Back Up panel See Select Files and Folders to Back Up options on page 111 See Backing up files and folders on page 109 Name and Destination options The following table describes the options on the Name and Destination panel This panel is available in the Define Backup wizard for files and folders Table 7 4 Name and Destination options Name Indicates the name for the new backup Description optional Lets you type a d
258. ry point sets Limits the number of recovery point sets that saved for this backup can be saved for this backup You can limit the number of recovery point sets to reduce the risk of filling up the hard drive with recovery points Each new recovery point set replaces the oldest set on your backup destination drive This option appears only if you are creating arecovery point set Note This option does not appear if you create a recovery point using the Back Up My Computer feature in Symantec System Recovery Disk Include system and temporary files Includes indexing support for operating system and temporary files when a recovery point is created on the client computer Note This option does not appear if you create a recovery point using the Back Up My Computer feature in Symantec System Recovery Disk Advanced Lets you add among other things security options to the recovery point See Advanced options for drive based backups on page 90 Backing up entire drives 85 Defining a drive based backup Table 6 6 Recovery point options continued Command Files Lets you use command files exe cmd bat during a backup See About running command files during a backup on page 87 Description Indicates a description for the recovery point The description can be anything that helps you further identify the recovery point s contents See Defining a drive based backup on page 78
259. s See About using the networking tools in Symantec System Recovery Disk on page 262 In the tree view pane of the Recovery Point Browser double click the drive that contains the files or folders that you want to restore In the content pane of the Recovery Point Browser select the files or folders that you want to restore Click Recover Files In the Recover Items dialog box the Restore to this folder field may already contain the original path from which the files originated If the original location does not include a drive letter you must type the drive letter at the beginning of the path Note While in the recovery environment drive letters and labels might not match what appears in Windows You might have to identify the correct drive based on its label which is the name assigned to it If the original path is unknown or you want to restore the selected files to a different location click Browse to locate the destination Click Recover to restore the files Click OK to finish See Recovering a computer on page 242 See Recovering a computer from a virtual disk file on page 250 260 Recovering a computer Recovering files and folders by using Symantec System Recovery Disk Select Recovery Point options The following table describes the options on the Select Recovery Options panel This panel is available when you use the Recover My Files wizard of Symantec System Recovery Disk T
260. s Storage and network drivers Lets you review the list of any storage or network drivers to be included Add Lets you add additional drivers The location that you specify should contain the fully extracted installation package for the driver you add If you have more than one missing storage or network driver you must rerun the Set Up LightsOut Restore wizard for each missing driver Remove Deletes the drivers you do not need Reset Resets the list to the original list of drivers See Configuring LightsOut Restore on page 232 Startup options The following table describes the options on the Startup Options panel in the LightsOut Restore Wizard Table 14 11 Startup options Time zone Sets the time zone to use inside LightsOut Restore Display language Sets the default display language for LightsOut Restore Keyboard layout Lets you select the default keyboard layout to use when you run LightsOut Restore 234 Recovering files folders or entire drives About restoring a computer from a remote location by using LightsOut Restore Table 14 11 Startup options continued Boot menu label Indicates the title that you want to appear on the Windows boot menu for LightsOut Restore Time to display boot menu Specifies in seconds how long you want the boot menu to display The default is 10 seconds See Configuring LightsOut Restore on page 232 LightsOut Restore o
261. s plus any number of logical partitions up to the maximum size of your hard disk Set drive active for booting OS Makes the restored drive the active partition for example the drive from which the computer starts You should select this option if you restore the drive on which your operating system is installed 254 Recovering a computer Recovering a computer from a virtual disk file Table 15 6 Recovery Options continued Restore original disk signature Restores the original physical disk signature of the hard drive Disk signatures are part of all Windows operating systems that Symantec System Recovery supports Disk signatures are required to use the hard drive Select this option if either of the following situations are true m Your computer s drive letters are atypical for example assigned letters other than C D E and so forth m You are restore a recovery point to anew empty hard disk Restore master boot record Restores the master boot record The master boot record is contained in the first sector of a physical hard disk The master boot record consists of a master boot program and a partition table that describes the disk partitions The master boot program analyzes the partition table of the first hard disk to see which primary partition is active It then starts the boot program from the boot sector of the active partition This option is recommended only for advanced users and i
262. s a shared network folder path and assign it a drive letter You can then browse the folder location for the recovery point file you want Browse Lets you locate a recovery point on a local drive or a network folder Recovery point details Gives you additional information about the recovery point you want to restore See Recovering files and folders by using Symantec System Recovery Disk on page 258 Exploring files and folders on your computer by using Symantec System Recovery Disk You can explore the files and folders on your computer from Symantec System Recovery Disk by using the Explore My Computer feature This feature uses the Recovery Point Browser and functions similar to Windows Explorer You can browse the file structure of any drive that is attached to your computer from Symantec System Recovery Disk To explore files and folders on your computer by using Symantec System Recovery Disk 1 Start the computer by using the Symantec System Recovery Disk See Booting a computer by using the Symantec System Recovery Disk on page 239 2 Inthe Analyze panel click Explore My Computer See Recovering files and folders by using Symantec System Recovery Disk on page 258 262 Recovering a computer About using the networking tools in Symantec System Recovery Disk About using the networking tools in Symantec System Recovery Disk If you store your recovery points on a network you need acces
263. s available only if you restore a whole drive in the recovery environment Select this option if any of the following situations are true m You restore a recovery point to anew empty hard disk m You restore a recovery point to the original drive but the drive s partitions were modified since the recovery point was created m You suspect that a virus or some other problem has corrupted your drive s master boot record Recovering a computer About recovering to a computer with different hardware See Recovering a computer from a virtual disk file on page 250 About recovering to a computer with different hardware The Symantec System Recovery Restore Anyware feature lets administrators restore a system drive of a supported Windows platform computer You can restore the system even if it has different hardware than was found in the original computer from which the recovery point was made Restore Anyware lets you make the necessary changes for the system to be able to start Depending on your configuration you may need to make additional changes for the computer to run exactly as it did previously If you restore to identical or very similar hardware on which the recovery point was originally made the Restore Anyware feature is deselected for you See How to use Restore Anyware on page 255 How to use Restore Anyware Restore Anyware lets you restore a recovery point onto new hardware For example Re
264. s folder on the desktop to restore your files to a Recovered Files folder on your Windows desktop Symantec System Recovery creates this folder during the restore 9 Recovering files folders or entire drives 219 Recovering files and folders by using a recovery point m Click Alternate folder and type the path to the location in which you want to restore your files Click Recover If you are prompted to replace the existing file click Yes Be certain that the file that you what to recover is the file that you want Click OK See Recovering files and folders by using a recovery point on page 219 Recovering files and folders by using a recovery point You can restore files or folders using recovery points if you have defined and run a drive based backup See About recovering lost data on page 217 To recover files and folders by using a recovery point 1 2 On the Tasks menu click Recover My Files In the left pane of the Recover My Files dialog box select Recovery Point as the search method If you want to use a different recovery point than the one selected for you in the Recovery Point dialog box click Change Locate the recovery point you want to use and then click OK See Select Recovery Point options on page 220 Note If Symantec System Recovery cannot locate any recovery points the Select Recovery Point dialog box opens automatically In the Find files to recover field type the w
265. s more than one media If more than one drive is backed up the recovery points for each drive are stored independently on the media The recovery points are stored independently on the media even if there is space to store them on same media The scheduling of backups is not available when this option is used Note Using CD RW or DVD RW as your recovery point storage location is not the best option You might be required to swap disks during the process See About choosing a backup type on page 68 See Running an existing backup job immediately on page 119 See Running a backup with options on page 120 About backing up dual boot computers You can back up dual boot computers even if you have hidden drives partitions in the operating system from which you run Symantec System Recovery When you run a drive backup the entire contents of each drive is captured ina recovery point When you restore a drive the recovered drive can be used to start your computer Consider the following points when backing up dual boot computers m To boot your computer from a restored system you must back up and then restore every drive that includes operating system boot information m Do not create incremental backups of shared data drives if both the following conditions are true m Symantec System Recovery is installed on both operating systems m Both the operating systems are set to manage the shared drive You
266. s option the Select the days of the month to protect dialog box appears Only run once Runs the backup one time on the date and at the time you specify When you select this option the Create a single recovery point dialog box appears Details Indicates information about the backup time option you have selected or specified 96 Backing up entire drives Compression levels for recovery points See Defining a drive based backup on page 78 See Editing a backup schedule on page 128 Compression levels for recovery points During the creation or copying of a recovery point compression results may vary depending on the types of files that are saved to the drive you are backing up The following table describes the available compression levels Table 6 13 Compression level options None Indicates that no compression is applied to the recover point Use this option if storage space is not an issue However if the backup is being saved to a busy network drive high compression may be faster than no compression because there is less data to write across the network Standard recommended Uses low compression for a 40 percent average data compression ratio on recovery points This setting is the default Medium Uses medium compression for a 45 percent average data compression ratio on recovery points High Uses high compression for a 50 percent average data compression ra
267. s to the network This access lets you restore your computer or your files and folders from Symantec System Recovery Disk The Symantec System Recovery Disk includes a variety of networking tools that you can use to assist you with recovery Note Additional computer memory might be required to recover your computer or files across a network See Starting networking services on page 262 See Using the pcAnywhere thin host for a remote recovery on page 262 See Mapping a network drive from within Symantec System Recovery Disk on page 265 See Configuring network connection settings on page 266 Starting networking services If you need to start networking services you can do so manually To start networking services On the Network panel in Symantec System Recovery Disk click Start My Networking Services To verify the connection to the network you can map a network drive See Mapping a network drive from within Symantec System Recovery Disk on page 265 See About using the networking tools in Symantec System Recovery Disk on page 262 Using the pcAnywhere thin host for a remote recovery The Symantec System Recovery Disk includes a pcAnywhere thin host It lets you remotely access a computer in the recovery environment The pcAnywhere thin host contains the minimum settings that are needed to support a single use remote control session The thin host requires an IP address for hosting a
268. s using Symantec System Recovery About backing up non VSS aware databases using Symantec System Recovery See About creating a cold backup manually using Symantec System Recovery or Symantec System Recovery Disk on page 293 See About backing up non VSS aware databases using Symantec System Recovery on page 292 About creating a warm backup automatically using Symantec System Recovery You can automate the creation of a warm backup of a non VSS aware database by running a command file in the backup job Run this command file before data capture to stop quiesce the database momentarily and commit all transaction logs to the hard disk Symantec System Recovery instantaneously snaps a virtual volume recovery point Run a second command file in the backup job to restart the database while the recovery point is created from the virtual volume recovery point Because the virtual volume snapshot takes only a few seconds to create the database is in the recovery point state momentarily As a result there is a minimal number of log files created See Creating a warm backup automatically on page 294 Creating a warm backup automatically The following table summarizes the steps for creating a warm backup automatically using Symantec System Recovery Table A 2 Creating a warm backup automatically Step 1 Define a backup Define a backup that includes the command files that you have created for the following stages of the
269. ses baie ele ee 131 About backing up other computers from your computer 8 131 Adding remote computers to the Computer List 5 132 Adding local computers to the Computer List ccceeeee 133 Removing a computer from the Computer List 0ceees 133 About deploying the Symantec System Recovery Agent 565 133 Preparing a computer in a workgroup environment to deploy the ARCTIC ose e a E E E tule isc e yet AEN Sule cea ney 134 Deploying the Symantec System Recovery Agent 0 0006 135 Manually installing the Symantec System Recovery Agent 136 Granting rights to domain users on Windows 2003 SP1 SOL VOLS desi e nde heh cedage E E toes A E E N eens 137 About the Symantec System Recovery Agent ccccceceeeeeeeeeees 137 Using the Symantec System Recovery Agent cceceeeeee es 138 About managing the Symantec System Recovery Agent through Windows Services wissicedsiaes cieesteecusatverevecsivececgueis ceudsbeeecaes 138 Best practices for using services cccecc ccc nec eee eeeeen eee eeneeaeeneenees 139 Opening Windows services ccceceecec nec eceee tence sense eeeeeneens 140 About starting or stopping the Symantec System Recovery Agent SOLVICE ivi aan gosta Se cede anas caus vecega EAE EESE AE eet 141 Starting or stopping the Symantec System Recovery Agent SOLVICE coos sive ved peed ee tees veel boa des
270. sociated recovery points from which you can select The use of a system index file reduces the time it takes to convert multiple recovery points When a recovery point is created a system index file is saved with it The system index file contains a list of the most recent recovery points which includes the original drive location of each recovery point Date Lets you select an alternate date of a system index file date by using the drop down calendar Use the calendar if no recovery points are discovered and displayed in the table 192 Managing backup destinations Making copies of recovery points Table 13 3 Source options when you copy recovery points by System continued Use latest recovery points for this computer Restores the most recent recovery points that exist in the recovery point storage location on your computer The list of drives source files v2i and iv2i files and dates comes from the most current system index file sv2i Use alternate system index sv2i file Restores recovery points that exist on another computer Browse to and select the sv2ifileforthe Specifies a path to a system index file sv2i desired system file that resides elsewhere such as a network location If you selected a system index file that is stored on a network you are prompted for your network credentials See About network credentials on page 86 Browse Lets you browse to a path that co
271. sscsscccicccinne About Symantec System Recovery 2013 and Windows Server 2008 COLO siecle s asan ee eoua seed ed E a ag ene ee eee Installing Symantec System Recovery 2013 on Windows Server 2008 Core using commands ecec cee ec cee ee ec eec eee ee eeeea sense eeeenenees Running a full install with GUI support ccccecceeceee eee ees Running a full silent install with logging cccecceec eee eees Running an agent only silent install with logging Contents 15 16 Contents Chapter Introducing Symantec System Recovery 2013 This chapter includes the following topics m About Symantec System Recovery m About the components of Symantec System Recovery m What s new in Symantec System Recovery 2013 m Accessing Help amp Support for Symantec System Recovery m Sending your feedback regarding Symantec System Recovery 2013 About Symantec System Recovery Symantec System Recovery is the gold standard in Windows system recovery It allows businesses to recover from system loss or disasters in minutes not hours or days Symantec System Recovery provides fast easy to use system restoration to help IT administrators meet recovery time objectives You can even perform full bare metal recovery to dissimilar hardware and virtual environments for servers desktops or laptops It also provides the ability to recover systems in remote unattended locations Symantec S
272. stomercare_apac symantec com Europe Middle East and Africa semea symantec com North America and Latin America supportsolutions symantec com Additional enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge expertise and global insight which enable you to manage your business risks proactively Enterprise services that are available include the following Symantec Early Warning Solutions These solutions provide early warning of cyber attacks comprehensive threat analysis and countermeasures to prevent attacks before they occur Managed Security Services These services remove the burden of managing and monitoring security devices Consulting Services Educational Services and events ensuring rapid response to real threats Symantec Consulting Services provide on site technical expertise from Symantec and its trusted partners Symantec Consulting Services offer a variety of prepackaged and customizable options that include assessment design implementation monitoring and management capabilities Each is focused on establishing and maintaining the integrity and availability of your IT resources Educational Services provide a full array of technical training security education security certification and awareness communication programs To access more information about Enterprise services please visit our Web site
273. store Anyware is automatically used for you in the following scenarios m Your computer s motherboard has failed and you replaced it with a new ora different motherboard m You want to upgrade to new hardware from an older computer m You want to restore a virtual disk file back to a physical computer This feature is used to recover drives only it cannot be used to recover at a more granular level such as files and folders Note You can obtain more information about domain controller support See http entsupport symantec com umi V 269 16 Warning If you have an OEM license from your hardware vendor or a single user license you might be prompted to reactivate your Windows software You can reactivate by using your Windows license key Be aware that OEM and single user licenses might have a limited number of activations Verify that using Restore Anyware does not violate your operating system or application license agreements Keep in mind the following when Restore Anyware is used 255 256 Recovering a computer About recovering to a computer with different hardware m Performing a Restore Anyware to hardware that is significantly different might require you to do the following m Add mass storage device drivers m Install hotfixes for the Windows operating system that you restore m Reactivate your Windows operating system when the system restarts m Provide your license key when the system restarts m Prov
274. storing domain controllers non authoritatively prevents outdated objects in the Active Directory from being restored Outdated objects are referred to as tombstones Active Directory does not restore data older than the limits it sets Restoring a valid recovery point of a domain controller is the equivalent of a non authoritative restore To determine which type of restore you want 298 Backing up Active Directory About the role of Active Directory to perform please refer to the Microsoft documentation A non authoritative restore prevents tombstone conflicts For additional details about protecting non VSS aware domain controllers see the white paper titled Protecting Active Directory located on the Web http sea symantec com protectingdc You can also refer to the Symantec Knowledge Base http entsupport symantec com umi V 269 16 Appendix Backing up Microsoft virtual environments This appendix includes the following topics m About backing up Microsoft virtual hard disks m About backing up and restoring Microsoft Hyper V virtual machines About backing up Microsoft virtual hard disks Microsoft Windows 7 Server 2008 R2 now support the use of Virtual Hard Disks VHDs Microsoft does not support backing up a physical disk and a VHD on that physical disk in the same backup job This limitation also applies to Symantec System Recovery You cannot back up a physical disk and its VHD counterpart in the same backup job usi
275. t are appended with _i001 iv2i i002 iv2i and so forth For example if your base recovery point is called CathyReadF001 v2i the first incremental recovery point is called CathyReadF001_i001 iv2i See Defining a drive based backup on page 78 78 Backing up entire drives Defining a drive based backup See About backing up files and folders on page 109 Defining a drive based backup Define a drive based backup to take a snapshot of your entire hard drive See About defining a drive based backup on page 77 See About backing up files and folders on page 109 To define a drive based backup 1 2 On the Tasks menu click Run or Manage Backups In the Run or Manage Backups window click Define New If you have not yet defined a backup the Easy Setup dialog box appears instead Click Back up my computer and then click Next In the Drives panel select one or more drives to back up and then click Next See Drives options on page 79 If the Related Drives panel appears set the appropriate option and then click Next Otherwise skip to the next step Note When you back up the system drive of a UEFI based computer you must back up all the related drives The Related Drives panel lists the EFI System Partition and Windows Recovery Environment Partition Windows 8 and 2012 that are critical to successfully restore a UEFI based computer See Related drives options on page 80 On
276. t controlling access to Symantec System Recovery on page 144 See Changing permissions for a user or a group on page 146 See Removing a user or a group on page 146 See Running Symantec System Recovery using different user rights on page 147 Changing permissions for a user or a group You can use the Security Configuration Tool to change the Symantec System Recovery access permissions of a user or a group To change permissions for a user or a group 1 Onthe Windows taskbar click Start gt Programs gt Symantec System Recovery gt Security Configuration Tool 2 In the Permissions for Symantec System Recovery dialog box select the user or group whose permissions you want to change Then do one of the following m To set Full Control permissions click Allow or Deny for the selected user or group m Toset Status Only permissions click Allow or Deny for the selected user or group 3 Click OKwhen you are finished See About controlling access to Symantec System Recovery on page 144 See Adding users and groups on page 145 See Removing a user or a group on page 146 See Running Symantec System Recovery using different user rights on page 147 Removing a user or a group You can use the Security Configuration Tool to remove a user or a group so they cannot access Symantec System Recovery Backing up remote computers from your computer 147 About controlling access to Syman
277. t to store the recovery point Browse Lets you browse to locate a backup destination that you want to use Description Details Displays the type of destination path If you add a network path it also displays the user name 122 Running and managing backup jobs Adjusting the speed of a backup Table 8 1 Run Backup With Options properties continued Edit Lets you enter the user name and password for access to the network that is specified in the Folder field This option is available only if you selected a backup destination that is on a network Or if you want to save the recovery point on a network share See About network credentials on page 86 See Running a backup with options on page 120 Adjusting the speed of a backup Depending on your computer s speed amount of installed RAM and the number of programs you run during a backup your computer can become sluggish You can manually adjust the effect of a backup on the performance of your computer to match your needs at the moment This feature is useful while you work on your computer and do not want the backup process to slow you down To adjust the speed of a backup 1 While a backup is running on the View menu click Progress and Performance 2 Doone of the following m Ifyou want to increase the speed of your computer by reducing the speed of the backup drag the slider toward Slow m If you want the backup to complete quickly
278. t to an FTP server before it gives up Symantec System Recovery can attempt a maximum of 100 times Stop trying to connect after Indicates the number of seconds Symantec System Recovery tries to connect to an FTP server before it gives up You can specify up to 600 seconds 10 minutes Default port Indicates the port of the FTP server that listens for a connection You should consult the FTP server administrator to be sure that the port you specify is configured to receive incoming data 60 Getting Started Configuring Symantec System Recovery default options See Configuring default FTP settings for use with Offsite Copy on page 58 Logging Symantec System Recovery messages You can specify which product messages errors warnings and information are logged as they occur and where the log file is stored Product messages can provide useful information about the status of backups or related events They can also provide helpful information when you need to troubleshoot Two logging methods are available Symantec System Recovery logging and the Windows application log To log Symantec System Recovery messages 1 On the Tasks menu click Options 2 Under Notifications click Log File 3 Select the appropriate log file options See Log File options on page 60 4 Click OK To configure which product events are written to a Windows event log 1 On the Tasks menu click Options 2 Under Notifications
279. ta In such cases this option should be deselected Ignore bad sectors during copy Copies the drive even if there are errors on the disk Copying a hard drive 277 Copying one hard drive to another hard drive Table 16 1 Advanced options continued Copy MBR Copies the master boot record from the source drive to the destination drive Select this option if you intend to copy the C drive to anew empty hard drive You should not select this option if you want to copy a drive to another space on the same hard drive as a backup You should also not select this option if the destination drive has partitions and you do not want to overwrite them Primary partition Lets you make the destination new drive a primary partition Logical partition Lets you make the destination new drive a logical partition inside an extended partition Drive letter Lets you select the drive letter you want assigned to the partition See Copying one hard drive to another hard drive on page 274 278 Copying a hard drive Copying one hard drive to another hard drive Chapter Using the Symantec System Recovery Granular Restore Option This chapter includes the following topics About the Symantec System Recovery Granular Restore Option Best practices when you create recovery points for use with the Granular Restore Option Starting the Granular Restore Option What you can do with the Granular R
280. tatus reporting of a drive or file and folder Backups 33 eg eveeeeced ven T o tees ves os EEO OEA TE ss Viewing drive details esere 00 ccc cc EA nec eee e cece ee eee E RS NESES Improving the protection level of a drive ccccccceceecneee eee eeee es About using event log information to troubleshoot problems Monitoring the backup status of remote computers using Symantec System Recovery Monitor About Symantec System Recovery 2013 Monitor c eceeeeee ee Starting Symantec System Recovery 2013 Monitor 2 006 About the Icons on the Symantec System Recovery 2013 Monitor CONSOLE 2s 22 c2inds iea a e en genteta ry asso OEE TO EEI Configuring Symantec System Recovery 2013 Monitor default OPtIOMS oree ds boned avadsed sab serdaes dewsediaeheeesedes capes aa aa Adding a remote computer to the Computer List eceeeee Importing a text file to add multiple remote computers to the Computer List 325 35 cccaeiessciadscccestesedslsdecdsceives EA EN Modifying the logon credentials for the remote computers Removing a remote computer from the Computer List 658 Viewing the backup protection status of a remote computer Viewing Computer Details cccececceceeeceee sence eeeeeeenenens About View Console seer er ages de syets couse E PETE E shat About the Protection Status report c
281. te a folder for any command files that you want to use User name Specifies the user name to a command file folder that is located in a network path Password Specifies the password to a command file folder that is located in a network path Backing up entire drives 89 Defining a drive based backup Table 6 8 Command files options continued Run before snapshot creation Indicates that you can run a command file after a backup has started and before a recovery point is created You can run a command during this stage to prepare for the recovery point creation process For example you can close any open applications that are using the drive Note If you use this option be sure the command file has an error recovery mechanism built into it If the computer has one or more services that must be stopped at this stage such as stopping a non VSS aware database or a resource intensive application and the command file does not contain any form of error recovery one or more of the stopped services may not be restarted An error in the command file can cause the recovery point creation process to stop immediately No other command files will run See How to use Symantec System Recovery on page 47 Run after snapshot creation Indicates that you can run a command file after a snapshot is created Running a command during this stage is typically a safe point for allowing services to resume normal act
282. tec System Recovery To remove a user or a group 1 On the Windows Start menu click Programs gt Symantec System Recovery gt Security Configuration Tool 2 Select the user or group that you want to remove and then click Remove 3 Click OK when you are finished See About controlling access to Symantec System Recovery on page 144 See Adding users and groups on page 145 See Changing permissions for a user or a group on page 146 See Running Symantec System Recovery using different user rights on page 147 Running Symantec System Recovery using different user rights If the permissions for a user are insufficient for running Symantec System Recovery you can use the Run As feature in Windows The Run As feature lets you run the software using an account that has sufficient rights This situation is true even if you are not currently logged on with the account To perform Run As from Windows 1 On the Windows taskbar click Start gt All Programs gt Symantec System Recovery Right click Symantec System Recovery and then click Run As In the Run As dialog box click The following user to log onto with another account 4 Inthe Username and Password fields enter the account name and password that you want to use and then click OK See About controlling access to Symantec System Recovery on page 144 See Adding users and groups on page 145 See Changing permissions for a user or a gro
283. tec Technical Support cannot open an encrypted recovery point Besides bit strength the format of the password can improve the security of your data For better security passwords should use the following general rules m Do not use consecutive repeating characters for example BBB or 88 m Donot use common words you would find in a dictionary m Use at least one number m Use both uppercase and lowercase alpha characters m Use at least one special character such as lt gt amp _ m Change the password after a set period of time See Defining a drive based backup on page 78 See Backing up files and folders on page 109 See Verifying the integrity of a recovery point on page 93 Verifying the integrity of a recovery point If you selected the Verify recovery point after creation option on the Options panel of the Define Backup wizard the following occurs m Symantec System Recovery verifies that all of the files that make up the recovery point are available for you to open m Internal data structures in the recovery point are matched with the data that is available Also the recovery point can be uncompressed to create the expected amount of data if you selected a compression level at the time of creation Note The time that is required to create a recovery point is doubled when you use the Verify recovey point after creation option 94 Backing up entire dr
284. tem index file contains a list of the most recent recovery points which includes the original drive location of each recovery point Date Lets you select an alternate date of asystem index file date by using the drop down calendar Use the calendar if no recovery points are discovered and displayed in the table Uselatestrecovery points for this computer Restores the most recent recovery points that exist in the recovery point storage location on your computer The list of drives source files v2i and iv2i files and dates comes from the most current system index file sv2i Use alternate system index sv2i file Restores recovery points that exist on another computer 222 Recovering files folders or entire drives Recovering files and folders by using a recovery point Table 14 3 Select Recovery Point options when you view recovery points by System continued Browse to and select the sv2ifileforthe Specifies a path to a system index file sv2i desired system file that resides elsewhere such as a network location If you selected a system index file that is stored on a network you are prompted for your network credentials See About network credentials on page 86 Browse Lets you browse to a path that contains a system index file For example you can browse to an external USB drive a network location or to removable media to select a system index file Drives L
285. tem Recovery Disk 247 recovery points copying supported media for storing 75 related drives option 80 remote backup 131 remote computer adding 170 importing 171 modifying the logon credentials 172 removing 172 viewing the backup protection status 173 removable media saving recovery points to 75 splitting recovery points across multiple 75 supported 25 reports log file 139 requirements system 23 rescan disks 150 restart agent 141 restore Exchange email folders 285 Exchange email messages 286 Exchange mailboxes 284 files and folders 288 SharePoint documents 287 Restore Anyware using 255 rights granting to domain users on Windows 2003 SP1 servers 137 Run as change logon using 147 Run Backup Now about 119 Run Backup With Options feature 120 S schedule editing backup 128 scripts running during a backup 87 Secondary drive recovering 223 security agent 129 144 allowing or denying permissions 144 312 Index security continued giving other users rights to back up 129 granting access to users to back up 144 service starting stopping or restarting agent 141 services best practices for using 139 using with agent 138 Share Your Ideas 22 SharePoint restoring documents 287 SmartSector Copying about 90 102 SNMP traps configuing Symantec System Recovery tosend 157 start agent 141 start computer Agent services 138 status messages configuring to show or hide 53 using SNMP traps 157 status reports customiz
286. tensions on page 55 See Restoring default file types and extensions on page 56 See About managing file types and file extensions on page 54 See Configuring Symantec System Recovery default options on page 49 About using unique names for external drives Symantec System Recovery lets you assign unique names to external drives when you use them as a backup destination or an Offsite Copy destination Assigning unique names helps you to manage these destinations and avoid confusion if you use more than one drive It is especially helpful when the assigned drive letter changes each time you plug in the drive Note Using a unique name does not change the drive label The unique name is used only when you access a drive from within Symantec System Recovery For example you might swap out two different external drives that are used as Offsite Copy destinations during any given week It would be difficult to identify which drive your use at any given time based on the drive labels It becomes more confusing if the previously assigned drive letter has changed 58 Getting Started Configuring Symantec System Recovery default options However you can associate unique names with each drive when you use them with Symantec System Recovery The unique name that is associated with a drive is displayed in various locations in Symantec System Recovery Note Placing physical labels on each external drive to help you man
287. the Recover My Computer dialog box click Custom to start the Recover Drive Wizard 4 On the wizard s Welcome panel click Next In the Recovery Point to Restore panel set the options you want See Recovery Point to Restore options on page 227 6 Inthe Target Drive panel select one or more drives that you want to restore and then click Next If the drive does not have enough space available to restore a recovery point press Shift Select multiple contiguous destinations that exist on the same hard disk 7 Ifthe recovery point is password protected in the Password dialog box type the password and then click OK 8 Inthe Recovery Options panel select the restore options you want See Recovery options on page 228 The options that are available depend on the restore destination that you have selected 9 Click Next and then review your selections 10 Click Finish then click Yes Sometime the wizard cannot lock the drive to perform the recovery in Windows typically because the drive is in use by a program In such cases make sure that the drive is not in use For example close any files or applications that may be in use and then click Retry If the Retry option fails click Ignore to attempt a forced lock on the drive If Ignore fails you might be prompted to insert the Symantec System Recovery Disk You must then manually start the recovery environment so that you can complete the recovery When the recovery
288. the Windows system tray The icon provides feedback of current conditions and lets you perform common tasks For example you can view backup jobs reconnect the Symantec System Recovery Agent or cancel a task that is currently running 138 Backing up remote computers from your computer About the Symantec System Recovery Agent You can install the agent manually by visiting each computer you want to protect and installing the agent from the product DVD A more efficient method however is to use the Symantec System Recovery Deploy Agent feature You can remotely install the agent on a computer in the domain whose data you want to protect See About managing the Symantec System Recovery Agent through Windows Services on page 138 See About controlling access to Symantec System Recovery on page 144 Using the Symantec System Recovery Agent You can use the Symantec System Recovery tray icon in the Windows system tray to quickly access a variety of useful tasks To use the Symantec System Recovery Agent On the Windows system tray do one of the following m Right click the Symantec System Recovery tray icon and then click Reconnect to restart the service automatically You cannot run a backup until the service is running m If Symantec System Recovery is installed on the computer double click the Symantec System Recovery tray icon to start the program If only the agent is installed double clicking the tray icon only
289. the recovery point that you want to restore at a DOS prompt type the following command and then press Enter ipconfig all 2 Write down the IP address that is displayed Return to the computer that is running the Symantec System Recovery Disk environment 3 Inthe Network panel of the Symantec Recovery Disk environment click Ping a Remote Computer and use the IP address you wrote down See Recovering a computer on page 242 Viewing the properties of a recovery point You can view various properties of a recovery point by using the Recovery Point Browser See Viewing the properties of a drive within a recovery point on page 269 To view the properties of a recovery point 1 Doone of the following 268 Recovering a computer Viewing the properties of a recovery point m In Symantec System Recovery on the View menu click Tools Click Run Recovery Point Browser m Onthe Windows Start menu click Programs gt Symantec System Recovery gt Recovery Point Browser 2 Inthe Recovery Point Browser in the tree panel select the recovery point file name that you want to view 3 Doone of the following m On the File menu click Properties m Right click on the recovery point file name and then click Properties See Recovery Point Properties on page 268 Recovery Point Properties The following table describes the information available on the Recovery Point Properties dialog box This dialog box is availabl
290. the week Default Lets you use the default backup time schedule Backing up entire drives 95 Defining a drive based backup Table 6 11 Backup time options for a recovery point set continued Advanced Sets advanced scheduling options such as setting up event triggers that start the backup in response to specific events See Advanced Scheduling options on page 85 Run more than once Sets the time between backups and the number of times to back per day up Start anew recovery Starts anew recovery point set base weekly monthly quarterly point set base or yearly Custom Optional Indicates how frequently a new recovery point set should be started For example if you select Monthly a new base recovery point is created the first time the backup runs during each new month Select event triggers Lets you select events that will automatically create a recovery point Details Shows you information about the backup time option you have selected or specified Table 6 12 Backup Time options for an independent recovery point No Schedule Runs the backup only when you run it yourself manually Weekly Runs the backup at the time and on the days of the week that you specify When you select this option the Select the days of the week to protect dialog box appears Monthly Runs the backup at the time and on the days of the month that you specify When you select thi
291. ther GPT or MBR If required you can change the layout type for the disks and then click OK to initialize layouts on them Note If you are recovering a UEFI based computer you must restore its system partitions to a GPT disk Click Next 258 Recovering a computer Recovering files and folders by using Symantec System Recovery Disk 9 10 11 12 On the Drives to Recover panel select each drive that you want to recover and set the options that you want and then click Next See Drives to Recover options on page 246 When you recover your computer select the drive on which Windows is installed On most computer systems this drive is the C drive In the recovery environment the drive letters and labels might not match what appears in Windows You might need to identify the correct drive based on its label Or you can identify the drive based on the name that is assigned to it Or you can browse the files and folders in the recovery point See Recovering files and folders by using Symantec System Recovery Disk on page 258 Optionally select a drive that you want to recover and then click Edit Select the options that you want to perform during the recovery process and then click OK to return to the Drives to Recover panel See Edit target drive and options on page 247 Click Next to review the recovery options you have selected Select Reboot when finished if you want the computer to rest
292. this default setting to fit your needs at that moment To adjust the effect of a backup on computer performance 1 On the Tasks menu click Options 2 Click Performance 3 Doone of the following m To improve your computer s performance during backup jobs move the slider bar closer to Slow m To enable backup jobs to run more quickly move the slider bar closer to Fast 4 ClickOK See Adjusting the speed of a backup on page 122 See Configuring Symantec System Recovery default options on page 49 About enabling network throttling You can limit the effect of a backup on network performance by enabling network throttling Many variables affect the network performance Consider the following points before you use this feature Network Is your network wired or wireless What are the speeds of your network cards cards Network What is the size of your network pipeline Does it support 10 MB transfer backbone rates or 1 GB transfer rates Getting Started 53 Configuring Symantec System Recovery default options Network How robust is your server hardware How fast is its processor How much server RAM does it have Is it fast or slow Backing up How many computers are scheduled to back up at the same time Network Are backups scheduled to run when network traffic is heavy or light traffic See Enabling network throttling on page 53 See Configuring Symantec System Recovery default options on
293. ting Started 55 Configuring Symantec System Recovery default options The most common file types and extensions are already defined for you But you can define additional file type categories as needed and then edit them at any time For example if you install a new program that requires the use of two new file extensions for example pft and ptp You can define a new file type and define the two file extensions for that category Then when you define a backup you can select the new category When the backup runs all files that end with pft and ptp are backed up See Adding new file types and extensions on page 55 See Renaming file types and extensions on page 55 See Restoring default file types and extensions on page 56 See Deleting a file type and all of its extensions on page 57 Adding new file types and extensions The most common file types and extensions are already defined for you However you can add additional file type categories as needed To add a new file type and extensions On the Tasks menu click Options Click File Types At the bottom of the File types list click Add a file type Type a descriptive name of the new file type category and then press Enter At the bottom of the Extensions for list click Add an extension ao wu BP WN Type an asterisk and a period followed by the extension of the file type you want to define and then press Enter 7 Click OK
294. tinued Partially backed up A backup is defined but it is A not scheduled or has not run for a long time This status can indicate that the existing recovery points are outdated It can also indicate that one or more drives are not assigned to a defined backup A partially protected drive can be recovered but if the recovery points are outdated it might not contain the latest versions of your data At risk No defined backup exists and amp no recovery points are available from which to recover the drive An unprotected drive cannot be recovered and is at risk you have not yet licensed A Status unknown The status is forthcoming or e your product Either wait a few seconds for the status to display or make sure that you have licensed your copy of the product lt No backup protection The drive that displays this AY assigned icon is not monitored for backup status or it is monitored for errors only However there are no errors to report Use the Customize Status Report feature on the Status page to change the status report setting See About monitoring backups on page 149 152 Monitoring the status of your backups About the icons on the Status page See About the icons on the Status page on page 152 About the icons on the Status page The Status page lets you monitor the status of your backups The Status page lists each drive on your computer and includes
295. tio on recovery points This setting is usually the slowest method When a high compression recovery point is created CPU usage might be higher than normal Other processes on the computer might also be slower To compensate you can adjust the operation speed of Symantec System Recovery This might improve the performance of other resource intensive applications that you are running at the same time See Defining a drive based backup on page 78 See Making copies of recovery points on page 189 Running a one time backup from Symantec System Recovery You can use One Time Backup to quickly define and run a backup that creates an independent recovery point You use the One Time Backup wizard to define the Backing up entire drives 97 Running a one time backup from Symantec System Recovery backup The backup runs when you complete the wizard The backup definition is not saved for future use You can use the independent recovery point later This feature is useful when you need to back up your computer or a particular drive quickly before a significant event For example you can run a one time backup before you install new software Or you can run it when you learn about a new computer security threat You can also use Symantec System Recovery Disk to create one time cold backups See About running a one time backup from Symantec System Recovery Disk on page 98 To run a one time backup from Symantec Syste
296. tion 289 Restoring files and folders 7 Click the file to view its contents or to restore it and then select the check box beside it 8 On the Tasks menu click Restore Files and then select the destination for the restore Note If you view multiple recovery points and more than one version of a file is available you can expand the list of versions Click the plus sign next to each file After you select a file for restore choose the version of the file that you want See Restoring SharePoint documents on page 287 See Restoring a mailbox on page 284 See Restoring an email folder on page 285 See Restoring an email message on page 286 290 Using the Symantec System Recovery Granular Restore Option Restoring files and folders Appendix Backing up databases using Symantec System Recovery This appendix includes the following topics m About backing up databases using Symantec System Recovery m About backing up VSS aware databases using Symantec System Recovery m About backing up non VSS aware databases using Symantec System Recovery About backing up databases using Symantec System Recovery Symantec System Recovery enables you to back up both Microsoft s Volume Shadow Copy Service VSS aware and non VSS aware databases For backing up VSS aware databases Symantec System Recovery integrates with VSS to automate the backup process While for backing up non VSS aware databases you can
297. tion Base The Symantec System Recovery Management Information Base MIB is an enterprise MIB It contains the Symantec System Recovery SNMP trap definitions All Network Management System NMS applications have options to load an MIB You can use any of these options to load the Symantec System Recovery MIB If you do not load the MIB the NMS application can still receive and display the traps However the traps are not displayed in informative text The MIB file named ssr_mib mib is located in the Support folder on the Symantec System Recovery product DVD See Configuring Symantec System Recovery to send SNMP traps on page 157 About customizing the status reporting of a drive or file and folder backups You can configure how Symantec System Recovery reports the status of a particular drive or all backups of files and folders For example suppose that drive D contains unimportant data and you have chosen not to include it in a drive based backup The status on the Home page continues to report that your computer is at risk You can configure Symantec System Recovery to ignore drive D By ignoring it you ensure that it does not calculate the status of drive D in the Backup Status panel on the Home page Or you can specify that only errors such as missed or failed backups are included in the status report Note The backup status of each drive is reported throughout the product wherever the drive is listed When you
298. tion is applicable only for MBR style disks Recovering a computer 249 Recovering a computer Table 15 5 Edit target drive and options continued Restore original disk signature Restores the original physical disk signature of the hard drive Disk signatures are part of all Windows operating systems that Symantec System Recovery supports Disk signatures are required to use the hard drive Select this option if either of the following situations are true m Your computer s drive letters are atypical for example assigned letters other than C D E and so forth m You restore a recovery point to anew empty hard disk 250 Recovering a computer Recovering a computer from a virtual disk file Table 15 5 Edit target drive and options continued Restore master boot record Restores the master boot record The master boot record is contained in the first sector of a physical hard disk The master boot record consists of a master boot program and a partition table that describes the disk partitions The master boot program analyzes the partition table of the first hard disk to see which primary partition is active It then starts the boot program from the boot sector of the active partition This option is recommended only for advanced users and is available only if you restore a whole drive in the recovery environment Select this option if any of the following situations are true m You restor
299. to the Computer List on page 133 See Removing a computer from the Computer List on page 133 Adding remote computers to the Computer List Before you can back up drives on a remote computer you must first add the computer to the Computer List You can then quickly switch between your local computer and any other computer on the list To add remote computers to the Computer List 1 On the Computers menu click Add 2 Doone of the following m Type the name of the computer m Type the IP address of the computer If you are in a workgroup environment instead of a domain you must manually specify the computer name for the computer you want to manage You can do so by browsing to it using the Browse option m Click Browse to search for the name or IP address of the computer 3 Click OK to add the computer to the Computer List See About backing up other computers from your computer on page 131 See Adding local computers to the Computer List on page 133 See Removing a computer from the Computer List on page 133 Backing up remote computers from your computer 133 About deploying the Symantec System Recovery Agent Adding local computers to the Computer List Before you can back up drives on a local computer you must first add the computer to the Computer List You can then quickly switch between your local computer and any other computer on the list To add a local computer to the Computer List 1 On the Com
300. tored This option can significantly increase the time that is required for the recovery to complete Check for file system errors Checks the restored drive for errors after the recovery point is restored Recovering files folders or entire drives 229 Customizing the recovery of a drive Table 14 9 Recovery options continued Resize restored drive Expands the drive automatically to occupy the target drive s remaining unallocated space Set drive active for booting OS Makes the restored drive the active partition for example the drive from which the computer starts This option is appropriate if you restore the drive on which your operating system is installed Restore original disk signature Restores the original physical disk signature of the hard drive Disk signatures are part of all Windows operating systems that Symantec System Recovery supports Disk signatures are required to use the hard drive Select this option if either of the following situations are true m Your computer s drive letters are atypical for example assigned letters other than C D E and so forth m You restore a recovery point to anew empty hard disk Primary partition Because hard disks are limited to four primary partitions this option is appropriate if the drive has four or fewer partitions Logical partition This option is appropriate if you need more than four partitions You can hav
301. ts On the Welcome page of the wizard click Next On the Select a Recovery Point to Restore panel select a recovery point to restore and then click Next See Select Recovery Point to Restore options on page 244 If disks with no layout structures are detected you are prompted to initialize the disk layout A list of disks without layout structures is displayed The list shows the default disk layout type either GPT or MBR If required you can change the layout type for the disks and then click OK to initialize layouts on them Note If you are recovering a UEFI based computer you must restore its system partitions to a GPT disk On the Drives to Recover panel select each drive that you want to recover and set the options that you want and then click Next See Drives to Recover options on page 246 When you recover your computer select the drive on which Windows is installed On most computer systems this drive is the C drive In the recovery environment the drive letters and labels might not match what appears in Windows You might need to identify the correct drive based on its label Or you can identify the drive by its name or by browsing the files and folders in the recovery point Optionally select a drive that you want to recover and then click Edit Select the options that you want to perform during the recovery process and then click OK to return to the Drives to Recover panel See Edit
302. tsOut Restore uses Symantec pcAnywhere technology It also uses the Windows boot menu and hardware devices such as RILO and DRAC These features combine to let an administrator remotely control a system during the boot process When the custom Symantec System Recovery Disk boots as part of LightsOut Restore you can have it automatically start a pcAnywhere thin host You can then use Symantec pcAnywhere from your remote location to connect to the thin host After you configure LightsOut Restore and add the boot menu option you can use a hardware device to remotely connect to the system After you connect you can turn on or reboot the system into Symantec System Recovery Disk Note If you use Microsoft BitLocker to secure the data on a drive be aware that LightsOut Restore does not work on BitLocked drives Therefore if you BitLock your system drive you cannot recover the drive using LightsOut Restore See About setting up and using LightsOut Restore on page 230 See Configuring LightsOut Restore on page 232 About setting up and using LightsOut Restore Before you set up LightsOut Restore review the following information Recovering files folders or entire drives 231 About restoring a computer from a remote location by using LightsOut Restore Note If you use Microsoft s BitLocker Drive Encryption to encrypt the data ona drive be aware that LightsOut Restore does not work on encrypted drives You must turn
303. ttachment You can then forward the message to the original owner m To save the message to a disk right click the message and then click Recover Message Type the file name and then click Save The email message is saved on the disk You can use Outlook to open the message See Restoring a mailbox on page 284 See Restoring an email folder on page 285 Restoring SharePoint documents Symantec System Recovery can be used to restore backed up documents on a Microsoft SharePoint server SharePoint documents are restored to the local system Use Microsoft SharePoint to place the document back on the SharePoint server if wanted To restore SharePoint documents 1 2 3 On the View menu click Tools Click Run Granular Restore Option In the Open Recovery Points dialog box open the recovery point for the last known time that the mail was present on the Exchange server See Open Recovery Points options on page 284 Click OK 287 288 Using the Symantec System Recovery Granular Restore Option Restoring files and folders On the SharePoint Documents tab browse or search for the file that you want to restore Note You can sort the list by clicking the column headers You can enter a search term in the search field near the documents list When you add or delete characters in the search box it automatically changes the results Click the file to view its contents or to restore it and then se
304. u begin you should review the system requirements for installing Symantec System Recovery Monitor See System requirements for Symantec System Recovery Monitor on page 36 To install Symantec System Recovery Monitor 1 4 Log on to your computer using either the Administrator account or an account with administrator privileges Insert the Symantec System Recovery product DVD into the media drive of the computer The installation program should run automatically If the installation program does not run type the following command at a command prompt lt drive gt browser exe Replace lt drive gt with the drive letter of your media drive On the DVD browser panel under More Useful Links click Install Symantec System Recovery Monitor Follow the on screen instructions to complete the installation After you complete the installation you must configure the Windows Firewall exceptions before you start Symantec System Recovery Monitor See Configuring Windows firewall exceptions for Symantec System Recovery Monitor on page 36 36 Installing Symantec System Recovery Installing Symantec System Recovery Monitor System requirements for Symantec System Recovery Monitor Table 2 4 Minimum system requirements for Symantec System Recovery Monitor Operating system The following Microsoft Windows 32 bit and 64 bit operating systems are supported Microsoft Windows XP All Editions Microsoft Windows Server 2
305. u can create only independent recovery points full backups of a drive Copy My Hard Drive Wizard Copies all contents of one hard drive to a second hard drive Blu ray DVD CD support Backs up your computer directly to Blu ray DVD or CD media Or copy recovery points to Blu ray DVD or CD media LightsOut Restore Restores a computer from a remote location regardless of the state of the computer provided that its file system is intact Recovery point indexing Lets a search engine index all of the file names that are contained in each recovery point By indexing the file names you can then use your search engine to locate the files to restore Backup Exec Retrieve support Searches for and recovers the files that are stored in recovery points by using Backup Exec Retrieve File and folder backup Limits your backup to include a selected set of files or folders Offsite Copy Copies your recovery points and stores them at one or two locations You can enable these features by purchasing an upgrade license for the full version of Symantec System Recovery Symantec System Recovery Basic Edition may not be available in all regions For more information or to purchase an upgrade license contact your local reseller http www symantec com backupexec See About the availability of features in Symantec System Recovery on page 26 See About the trial version of Symantec System R
306. u install Symantec System Recovery ensure that your computer meets the system requirements Review the Readme file on the installation DVD for any known issues See System requirements for Symantec System Recovery on page 23 System requirements for Symantec System Recovery The following table lists the system requirements for Symantec System Recovery to function properly 24 Installing Symantec System Recovery Before you install Symantec System Recovery Table 2 1 Minimum system requirements Operating system You can find a list of compatible operating systems platforms and applications at the following URL http entsupport symantec com umi V 306 17 RAM The following list indicates the memory requirements for each component of Symantec System Recovery m Symantec System Recovery Agent 512 MB m Symantec System Recovery user interface and Recovery Point Browser 512 MB m Symantec System Recovery Disk 1 GB dedicated m LightsOut Restore 1 GB Available hard disk The following list indicates the hard disk space requirements for space Symantec System Recovery and other items m When you install the entire product Up to 700 MB is required for a full install depending on the language of the product you select m Recovery points Sufficient hard disk space on a local hard disk or network server for storing recovery points The size of recovery points depends on the amount of data you have backed up and t
307. u may want to copy it to a shared folder See Restoring an email folder on page 285 See Restoring an email message on page 286 Restoring an email folder You can restore a single folder instead of an entire mailbox For example if a user needs a copy of a sent message it may be quicker to restore only the Sent Items folder A restored folder is saved on the disk as PST file You can use Microsoft Outlook to open and view the contents of the folder After a restored email folder has been opened in Outlook you can drag email or folders back to their original locations 286 Using the Symantec System Recovery Granular Restore Option Restoring an email message To restore an email folder On the View menu click Tools Click Run Granular Restore Option In the Open Recovery Points dialog box open the recovery point for the last known time that the mail was present on the Exchange server See Open Recovery Points options on page 284 Click OK On the Exchange Mail tab select the mailbox for the user who requested the restore In the folder list right click the folder you want to restore and then click Recover Folder Select the folder where you want to place the restored folder and then click Save See Restoring an email folder on page 285 See Restoring an email message on page 286 Restoring an email message You can use the Granular Restore Option to restore individual emai
308. u select the day month and year that you want the conversion to run Time Lets you select the time that you want the conversion to start Details Displays the conversion time information you have selected See Defining a virtual conversion job on page 195 Managing backup destinations 203 Running an existing virtual conversion job immediately Running an existing virtual conversion job immediately After you create a conversion job you can use Run Now to create an on demand recovery point conversion to virtual disk format A manual conversion starts immediately To run an existing virtual conversion job immediately 1 On the Tasks menu click Run or Manage Virtual Conversions 2 Select the name of a conversion job that you want to run immediately 3 On the toolbar click Run Now See Viewing the properties of a virtual conversion job on page 203 See Viewing the progress of a virtual conversion job on page 203 See Editing a virtual conversion job on page 204 See Deleting a virtual conversion job on page 204 Viewing the properties of a virtual conversion job You can use Properties for a selected virtual conversion job to review a summary of the settings options and assigned schedule To view the properties of a virtual conversion job 1 On the Tasks menu click Run or Manage Virtual Conversions 2 Select the name of a conversion job whose properties you want to view 3 On t
309. ual disk You can use Symantec System Recovery to convert recovery points of a physical computer to VMware virtual disk You can also convert recovery points to Microsoft virtual disk or a VMware ESX Server Virtual disks are excellent for testing and evaluation purposes You can find a list of platforms that support the virtual disks that are created from recovery points in the software compatibility list The software compatibility list is available at the following URL http entsupport symantec com umi V 306 17 You can also create scheduled recovery point conversions to virtual disks See Defining a virtual conversion job on page 195 To run a one time recovery point conversion to virtual disk 1 On the Tasks menu click One Time Virtual Conversion 2 Click the virtual disk type and version if applicable that you want to create and then click Next 3 Doone of the following m Click View all recovery points near the bottom of the pane and then select a recovery point in the list based on its creation date m Inthe View by list select a recovery point source See Source options on page 206 206 Managing backup destinations Running a one time conversion of a physical recovery point to a virtual disk Click Next Set the virtual disk destination options based on the virtual disk format and version if applicable that you selected and then click Next See Virtual Disks Destination options on page 208
310. umi V 269 15 Warning Before you restore a computer through Restore Anyware test your access to the recovery points or virtual disk in the recovery environment You should ensure that you have access to SAN volumes and that you can connect to the network Recovering a computer 257 About recovering to a computer with different hardware To recover a computer through Restore Anyware 1 Start the computer by using the Symantec System Recovery Disk See Booting a computer by using the Symantec System Recovery Disk on page 239 On the Home panel click Recover My Computer Your recovery points or virtual disks may be stored on media In such cases if you only have one CD DVD or USB drive you can eject the Symantec System Recovery Disk now Insert the CD DVD or the USB device that contains your recovery points or virtual disks On the Welcome panel of the wizard click Next Do one of the following m If Symantec System Recovery Disk located recovery points proceed to step 7 m If Symantec System Recovery Disk did not locate any recovery points proceed to the next step On the Select a Recovery Point to Restore panel select a recovery point to restore See Select Recovery Point to Restore options on page 244 If disks with no layout structures are detected you are prompted to initialize the disk layout A list of disks without layout structures is displayed The list shows the default disk layout type ei
311. un Windows Welcome instead Mini Setup m You do not want to change any of the configurable options for which the Mini Setup Wizard changes for you at the time of recovery This state ensures that the computer is recovered to its original state before recovery For more detailed information about Mini Setup you can perform a search for Mini Setup on the Microsoft Help amp Support Web site Managing backup destinations 201 Defining a virtual conversion job Table 13 10 General Options properties continued Split virtual disk into 2 GB vmdk files Lets you split the virtual disk into multiple 2 GB vmdk files For example use this option if your virtual disk is stored on a FAT32 drive Or any file system that does not support files larger than 2 GB Or if you want to copy the virtual disk files to a DVD but the size is larger than the DVD allows Note This option is specific to VMware it is not available if you selected Microsoft Virtual Disk as the conversion format See Defining a virtual conversion job on page 195 Conversion Time options The following table describes the options on the Conversion Time panel This panel is available from the Define Virtual Conversion Wizard Table 13 11 Conversion Time options for a Weekly schedule Automatically convert latest recovery Converts the latest recovery points to virtual points Weekly disks using a weekly schedule Default Uses the def
312. up on page 146 See Removing a user or a group on page 146 148 Backing up remote computers from your computer About controlling access to Symantec System Recovery Chapter Monitoring the status of your backups This chapter includes the following topics About monitoring backups About the icons on the Home page About the icons on the Status page Configuring Symantec System Recovery to send SNMP traps About customizing the status reporting of a drive or file and folder backups Viewing drive details Improving the protection level of a drive About using event log information to troubleshoot problems About monitoring backups You should monitor your backups to ensure that you can effectively recover lost data when you need it The Home page provides a general status of your backup protection The Status page provides details about which drives are protected as well as a calendar view of past and future backups Note In addition to ensuring that you back up each drive carefully review and follow best practices for backing up your computer 150 Monitoring the status of your backups About the icons on the Home page See About the icons on the Home page on page 150 See About the icons on the Status page on page 152 Rescanning a computer s hard disk Use Refresh to update the drive information that is displayed in various views of the product This feature is useful when hard disk c
313. up the volumes of the computer where the virtual machine is hosted Create either a live backup or a system state backup of the host machine You cannot back up or restore a specific virtual machine A live backup is created while the virtual machine is running hot backup A system state backup is created in any of the following conditions m The guest operating system on the virtual machine is not running cold backup m The Hyper V VSS integration component is not installed in the virtual machine Note Symantec System Recovery is unable to back up cluster shared volumes Because volumes in such a configuration are accessible to each of the clustered Hyper V host computers a given volume cannot be locked for backup However clustered disks can be backed up by Symantec System Recovery because one host has exclusive access to the disk To create a backup of a running virtual machine the following conditions must be met m The guest operating system must be running m The guest machine must be running Windows Server 2003 or later If the guest machine is running Winows 2000 Windows XP 32 or 64 bit you can only create a system state backup cold backup m The Hyper V VSS integration component must be installed on each virtual machine to be backed up If you move a virtual machine from Virtual Server 2005 to Hyper V first uninstall the Virtual Server 2005 integration component from the virtual machine After you Virtual Serv
314. us page Table 10 2 Backups calendar icons continued a Represents two or more This icon can appear in the backups are scheduled to run following states on the day on which this icon appears amp Indicates that two or more backups have run and the last backup was created successfully Indicates that two or more backups are scheduled and that at least one is unavailable amp Indicates that two or more backups have run and the last backup was unsuccessful This problem could occur if an error prevents a backup from running E Indicates that the backup is scheduled to run at a future time To monitor backup protection from the Status page you can do the following m On the Status page review the Backups calendar and verify that the backup appears on the date that you ran it m Inthe Drives column select the drive that you want to view The status information appears in the bottom half of the Status page m Move your mouse over a backup icon in the calendar to review the status of the backup m To move around in the calendar use one of the following methods m Click anywhere in the title bar to navigate quickly to a different point in time Monitoring the status of your backups 157 Configuring Symantec System Recovery to send SNMP traps m Use the scroll bar at the bottom of the calendar to scroll backward or forward in time See About monitoring backups on page 149 See
315. ust grant rights to all of the domain users who use Symantec System Recovery to remotely manage the server To grant rights to domain users on Windows 2003 SP1 servers 1 oO FW N On the Windows taskbar click Start gt Run In the Open field of the Run dialog box type dcomenfg and then click OK Navigate to Component Services gt Computers gt My Computer Right click My Computer and then select Properties On the COM Security tab under Launch and Activation Permissions click Edit Limits Add the domain users to the Group or user names list and then allocate the appropriate permissions Click OK Close Component Services and then restart the Symantec System Recovery service See About deploying the Symantec System Recovery Agent on page 133 See Deploying the Symantec System Recovery Agent on page 135 See Preparing a computer in a workgroup environment to deploy the agent on page 134 See Manually installing the Symantec System Recovery Agent on page 136 About the Symantec System Recovery Agent The Symantec System Recovery Agent is the unseen engine that does the actual backing up and restoring of data on a remote computer Because the Symantec System Recovery Agent functions as a service it does not have a graphical user interface See Using the Symantec System Recovery Agent on page 138 The Symantec System Recovery Agent does however have a tray icon available from
316. ut managing file and folder backup data on page 212 Finding versions of a file or folder You can use Windows Explorer to view information about the available versions that are included in a backup of files and folders You can limit the number of versions of each file and folder that you want to store See Limiting the number of file versions to keep on page 213 To find versions of a file or folder 1 Open Windows Explorer 2 Navigate to a file that you know is included in a backup of files and folders 3 Right click the file and then click Show Versions See About managing file and folder backup data on page 212 Automating the management of backup data Symantec System Recovery can monitor your backup storage space and notify you when it gets full It can also automatically delete old recovery points and older versions of files from file and folder backups exceeding the threshold If you do not specify a threshold Symantec System Recovery notifies you when the disk reaches 90 percent of its total capacity To automate the management of backup data 1 On the Tasks menu click Manage Backup Destination 2 Select Limit file versions for file and folder backups and then type a number between 1 and 99 3 Select Monitor disk space usage for backup storage Drag the slider to limit the total amount of disk space that can be used for your backup data Managing backup destinations Moving your backup destination 4 Doo
317. version job immediately on page 203 See Deleting a virtual conversion job on page 204 Virtual Disks Destination options The following table describes the options on the Virtual Disks Destination panel This panel is available from the One Time Virtual Conversion Wizard Managing backup destinations 209 Running a one time conversion of a physical recovery point to a virtual disk See Running a one time conversion of a physical recovery point to a virtual disk on page 205 Table 13 17 Virtual Disks Destination options for converting to VMware virtual disk or Microsoft virtual disk Folder for virtual disks Lets you type the path to the folder where you want to place the virtual disk files Browse Lets you browse to locate the folder in which you want to place the virtual disk files User name Lets you type the user name if you specified a virtual disk folder location on a network See About network credentials on page 86 Password Specifies the password to a network path Create one virtual disk per volume Lets you create one virtual disk file per volume If you do not select this option each drive is matched to its respective hard drive letter assignment during the conversion Therefore it results in multiple drives within one virtual disk file Note This option is not available if the volumes are on separate disks Rename Lets you edit the file name of the resulting virtual disk f
318. wever you can choose to run your backups at the storage group and message store levels You should consider the following to ensure a successful backup Include the drive that contains your Exchange installation Include the storage group for the message store that you want to back up Granular Restore Option uses the recovery point of the Exchange server to perform the restore operation Therefore you should routinely back up your Exchange server When you create the recovery point you should select the drive that contains your Exchange installation directory For example if you installed Exchange in the C Program File Exchsrvr directory make sure that you include the entire C drive in your recovery point Astorage group is a collection of message stores Each storage group contains a transaction log that is used to buffer writes to the message stores You must back up the drive that contains the storage group s log files for the message store that you want to protect For example suppose you have a storage group named First Storage Group If the storage group contains a transaction log on E Exchsrvr mdbdata you should include the entire E drive as part of the recovery point If you have multiple storage groups you should back them up at the same time If you want to back up your storage groups on different schedules you still need to include Exchange in your backups 281 282 Using the Symantec System Recovery Granul
319. which product version you have purchased Symantec System Recovery Disk is either included on your product DVD or as a separate DVD You should place the DVD that contains Symantec System Recovery Disk in a safe place If you lose the DVD you can create a new one if you have a DVD burner Save the changes and exit the BIOS UEFI setup to restart the computer with the new settings Press any key to start Symantec System Recovery Disk When you start your computer with the Symantec System Recovery Disk CD DVD or USB device in the drive you see a prompt to Press any key to boot from CD DVD or USB device If you do not press a key within five seconds your computer attempts to start from the next startup device Note Watch carefully as the computer starts If you miss the prompt you must restart the computer again See Recovering a computer on page 242 241 242 Recovering a computer Preparing to recover a computer by checking the hard disk for errors Preparing to recover a computer by checking the hard disk for errors If you suspect that your hard disk is damaged you can examine it for errors To prepare to recover a computer by checking the hard disk for errors 1 Boot the computer by using the Symantec System Recovery Disk See Booting a computer by using the Symantec System Recovery Disk on page 239 2 Inthe Analyze panel of Symantec System Recovery Disk click Check Hard Disks for Errors Select the
320. working See Adjusting the speed of a backup on page 122 See What to do before you back up on page 68 Best practices for backing up your data 71 What to do when a backup is finished See What to do when a backup is finished on page 71 What to do when a backup is finished After a backup finishes consider the following best practices Review the contents of recovery points and file and folder backup data Review the Status page to verify that backups have happened and to identify any potential problems Manage storage space by eliminating old backup data Review the level of protection that is provided for each of your computer s drives Maintain backup copies of your recovery points Periodically review the contents of your recovery points to ensure that you back up only your essential data See About opening files and folders stored ina recovery point on page 223 See To open files within a recovery point on page 179 Periodically review the Status page You can also review the events log on the Advanced page The event log records events when they occur backups and any errors that might have occurred during or after a backup Note Backup status and other messages are also conveyed in the system tray So you do not need to start the product to identify the status of your backups See Verifying that a backup is successful on page 123 See To hide or show t
321. xplorer navigate to the mounted recovery point m To dismount a recovery point drive in Recovery Point Browser in the tree view locate the mounted recovery point 2 Right click the mounted recovery point that is displayed as a drive and then click Dismount Recovery Point See About exploring recovery points on page 177 See Viewing the drive properties of a recovery point on page 181 Viewing the drive properties of a recovery point You can use Properties to view various drive properties of a recovery point To view the drive properties of a recovery point 1 Inthe Recovery Point Browser in the tree panel on the left click the recovery point that contains the drive that you want to view Select a drive Do one of the following m On the File menu click Properties m Right click the recovery point and then click Properties See About exploring recovery points on page 177 See Recovery point drive properties on page 181 Recovery point drive properties The following table describes the drive properties on the Recovery Point Properties dialog box Table 12 1 Recovery point drive properties Description A user assigned comment that is associated with the recovery point Original drive letter The original drive letter that was assigned to the drive 182 Exploring the contents of a recovery point Viewing the drive properties of a recovery point Table 12 1 Recovery point drive
322. y T Define Backup Define What When Where Vv ed SB Backup Destination Cathy_Read D Run f n Backup _ Recovery File Folder Points Data Run According to a Le schedule Ni Manually S When certain gt events occur Recover Data Recover Files Folders Entire drives See Starting Symantec System Recovery on page 49 See Configuring Symantec System Recovery default options on page 49 Getting Started 49 Starting Symantec System Recovery Starting Symantec System Recovery Symantec System Recovery is installed in the Windows program files folder by default During installation a program icon is installed in the Windows system tray from which you can open Symantec System Recovery You can also open Symantec System Recovery from the Windows Start menu To start Symantec System Recovery Depending on the Windows version you are running use one of the following methods m On the classic Windows taskbar click Start gt Programs gt Symantec System Recovery m On the Windows taskbar click Start gt All Programs gt Symantec System Recovery m Inthe Windows system tray double click the Symantec System Recovery tray icon m Inthe Windows system tray right click the Symantec System Recovery tray icon and then click Open Symantec System Recovery See Configuring Symantec System Recovery default options on page 49 Con
323. y If a system component is stopped or is not running properly the dependent services can be affected If the Symantec System Recovery Agent fails to start check the dependencies Check to ensure that they are installed and that their Startup type is not set to Disabled Note To view the Startup type setting for each of the interdependent services you must select one service at a time Then click Action gt Properties gt General The top list box on the Dependencies tab displays services the Symantec System Recovery Agent requires to run properly The bottom list box does not have any services that need the Symantec System Recovery Agent to run properly 144 Backing up remote computers from your computer About controlling access to Symantec System Recovery The following table lists the services the Symantec System Recovery Agent requires to run properly along with their default startup setting Table 9 2 Required services Event log Automatic Plug and play Automatic Remote procedure call RPC Automatic See Viewing Symantec System Recovery Agent dependencies on page 144 Viewing Symantec System Recovery Agent dependencies If the Symantec System Recovery Agent fails to start you can check the Symantec System Recovery Agent dependencies When you check dependencies you can ensure that they are installed and that their Startup type is not set to Disabled To view Symantec System Recovery Agent d
324. y point to ZIP disks from your backup destination specify a maximum file size of 100 MB according to the size of each ZIP disk Managing backup destinations 195 Defining a virtual conversion job Table 13 6 Advanced options for drive based backups continued Use password Sets a password on the recovery point when it is created Passwords can include standard characters Passwords cannot include extended characters or symbols Use characters with an ASCII value of 128 or lower A user must type this password before he or she can restore a backup or view the contents of the recovery point Use AES encryption Encrypts recovery point data to add another level of protection to your recovery points Choose from the following encryption levels m Standard 128 bit 8 character password m Medium 192 bit 16 character password m High 256 bit 32 character password See Making copies of recovery points on page 189 Defining a virtual conversion job You can create a schedule to convert recovery points and incremental recovery points to a VMware virtual disk or a Microsoft virtual disk You can also convert recovery points directly to VMware ESX Server Virtual disks are excellent for testing and evaluation purposes You can find a list of platforms that support the virtual disks that are created from recovery points in the software compatibility list The software compatibility list is available at t
325. y Agent has started The status area in the Task pane displays a Ready status message when the agent starts You can also test that the Symantec System Recovery Agent starts automatically by looking in Services You can check the status and restart the service if necessary If the Startup type is set to automatic you should restart the agent See Starting or stopping the Symantec System Recovery Agent service on page 142 Use caution when changing default settings for the Symantec System Recovery Agent Changing the default Symantec System Recovery Agent properties can prevent Symantec System Recovery from running correctly You should use caution when changing the default Startup type and Log On settings of the Symantec System Recovery Agent It is configured to start and log on automatically when you start Symantec System Recovery See Opening Windows services on page 140 Opening Windows services You can use several methods to open Windows services to manage the Symantec System Recovery Agent To open Windows services 1 Doone of the following m On the Windows Control Panel click Administrative Tools gt Services Backing up remote computers from your computer Best practices for using services m On the Windows taskbar click Start gt Run In the Open text field type services msc and then click OK 2 Under the Name column scroll through the list of services until you see Symantec
326. y the activation of your license After the trial period ends the product will no longer work See About the trial version of Symantec System Recovery on page 28 m If Symantec System Recovery is a trial version and you want to purchase a license key click Symantec Global Store m If you have a Volume Incentive Program VIP Activation key enter it in the appropriate spaces as it appears on your certificate Click Next Do any of the following m Click Run LiveUpdate to check for any product updates since the product shipped m Click Launch Easy Setup to open the Easy Setup window when you complete the install process This option is not available in the server versions of Symantec System Recovery 5 Click Finish See Activating Symantec System Recovery after the trial period on page 33 Activating Symantec System Recovery after the trial period If you do not activate Symantec System Recovery before the trial period ends the software stops working However you can activate the product at any time after the trial period expires 34 Installing Symantec System Recovery Updating Symantec System Recovery with LiveUpdate To activate Symantec System Recovery after the trial period 1 On the Help menu click Enter License Key 2 Click I ve already purchased the product and have a license key Note You can find the license key on the back of your product DVD jacket 3 Enter the license key in the appropriat
327. ymantec System Recovery performs an action it records the event for example when a backup job runs It also records program error messages You can use the event log to track down the source of problems or to verify the successful completion of a backup job Log entries provide information about the success or failure of numerous actions by Symantec System Recovery or by a user It offers a single view of all of the information and the program error messages The following information is included in the event log Table 10 4 Event log information Type Indicates if the event is an error message or other information such as the successful completion of a backup job Source Identifies if Symantec System Recovery generates the message or another program Date Displays the exact date and time that a selected event occurred Description Lets you review information about an event that can help you troubleshoot errors See Logging Symantec System Recovery messages on page 60 164 Monitoring the status of your backups About using event log information to troubleshoot problems Chapter Monitoring the backup Status of remote computers using Symantec System Recovery Monitor This chapter includes the following topics m About Symantec System Recovery 2013 Monitor m Starting Symantec System Recovery 2013 Monitor m About the Icons on the Symantec System Recovery 2013 Monitor console m Configuring Symant
328. ystem Recovery Agent Best practices for using services About viewing Symantec System Recovery Agent dependencies About controlling access to Symantec System Recovery About backing up other computers from your computer Symantec System Recovery lets you connect to a second computer and back it up on your home or your office network You can manage as many computers as needed but you can only manage one computer at a time 132 Backing up remote computers from your computer About backing up other computers from your computer Note You must purchase a separate license for each computer you want to manage You can deploy the agent without a license for a 60 day evaluation After that time you must purchase and install the license to continue managing the remote computer You can purchase additional licenses at the Symantec Global Store Visit the following Web site http shop symantecstore com First you add a computer s name or IP address to the Computer List Then you deploy the Symantec System Recovery Agent to the remote computer After the agent is installed the computer automatically restarts After the computer restarts you can then connect to the computer The Symantec System Recovery product interface changes to reflect the status of the remote computer At any time you can switch back to manage your local computer See Adding remote computers to the Computer List on page 132 See Adding local computers
329. ystem Recovery Agent fails to start To set up recovery actions when the Symantec System Recovery Agent does not start 1 On the Windows taskbar click Start gt Run 2 Inthe Run window type services msc 3 Click OK 4 In the Services window on the Action menu click Properties Backing up remote computers from your computer 143 About viewing Symantec System Recovery Agent dependencies 5 On the Recovery tab in the First failure Second failure and Subsequent failures lists select the action that you want Restart the Service Specify the number of minutes before an attempt to restart the service is made Run a Program Specify a program to run You should not specify any programs or scripts that require user input Restart the Computer Click Restart Computer Options and then specify how long to wait before restarting the computer You can also create amessage that you want to display to remote users before the computer restarts 6 Inthe Reset fail count after box specify the number of days that the agent must run successfully before the fail count is reset When the fail count is reset to zero the next failure triggers the action set for the first recovery attempt 7 Click OK See About starting or stopping the Symantec System Recovery Agent service on page 141 About viewing Symantec System Recovery Agent dependencies The Symantec System Recovery Agent depends on other required services to run properl
330. ystem Recovery captures a recovery point of the entire live Windows system The backup includes the operating system applications system settings files and other items The recovery point can be conveniently saved to various media or disk storage devices including SAN NAS Direct Attached Storage RAID Blu ray DVD CD and so forth When systems fail you can quickly restore them without the need for manual lengthy and error prone processes You can manage Symantec System Recovery remotely using one of the following 18 Introducing Symantec System Recovery 2013 About the components of Symantec System Recovery m Another licensed copy of Symantec System Recovery m Symantec System Recovery Management Solution distributed separately Symantec System Recovery Management Solution is licensed with Symantec System Recovery You are not required to purchase a separate license for Symantec System Recovery Management Solution Symantec System Recovery Management Solution is a centralized management application It provides IT administrators an at a glance view of system recovery jobs across your entire organization You can centrally deploy modify and maintain recovery activities jobs and policies for local and remote systems You can also monitor real time status and quickly resolve any problems that are identified Symantec System Recovery integrates with Backup Exec Retrieve to enable recovery of your files without IT intervention

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