End-User troubleshooting guide Sentinel SuperPro
Contents
1. Gare Niet End User troubleshooting guide For Sentinel SuperPro UltraPro and Sentinel Hardware Keys Preface Welcome to Safenet End User Troubleshooting guide This guide is intended to assist our Distributors Customers and their end users troubleshoot issues with our Sentinel keys SuperPro UltraPro Sentinel Hardware Keys This guide provides in depth troubleshooting of our Sentinel System Drivers along with troubleshooting both Parallel and USB Sentinel keys This guide also contains a complete description of our driver installation Where to find what you need Quick Install Uninstall Diagnostic Utilities CleanUp Utility How to install Uninstall Drivers How to install uninstall the driver on Mac and Linux Parallel Port settings Port Converters Supported Platforms Hot Issues gt gt Key Not Found Blue Screen Of Death BSOD Crash Driver not loaded correctly Using key through Remote Desktop or Terminal Server Port Converters issue Windows Error Messages uick Install Uninstall Quick install please perform the following steps 1 Log in as Administrator 2 Unplug the key s 3 Download and install the latest driver from the link given below http www safenet inc com support downloads sentinel drivers NOTE If you are using Standalone applications you can do the custom install and uncheck the Server s from the installation The Sentinel Keys Server only needs to be insta2. USB Keys 1 Check if LED is on If yes then proceed to step 2 incase LED is not ON it means your USB key has gone bad 2 Go to Control Panel gt System gt Hardware 3 Click on Device manager 20 4 Make sure there is no mark or x mark on Safenet USB SuperPro UltraPro or Sentinel Hardware Keys icon http Avww safenet inc com Support_and_Downloads Download_Drivers Sentinel_Drivers aspx Windows Internet Explorer C fe jx E wy le http www safenet inc com Support_and_Downloads Download_Drivers Sentinel_Drivers aspx x 4 4 X Le x File Edit Yiew Favorites Tools Help 7 gt w pg http www safenet inc com Support_and_Download ei 9 dh Page iG Tools 1 View Window Help aSa On a Ra anagement Local a NOI1 501449 Tools Computer Hardware Update Wizard at Viewer See Disk drives ed Folders E Display adapters Please choose your search and installation options N i Users and Groups 2 DVD CD ROM drives Sy ormance Logs and Alert g Human Interface Devices ce Manager Gy IDE ATA ATAPI controllers oats Keyboards Search for the best driver in these locations Manually Browse ovable Storage Mice and other pointing devices Use the check boxes below to limit or expand the default search which includes local the location of Defragmenter a Monitors paths and removable media The best driver found will be installed he driver en
3. of files 12 Right Click on the file and choose delete Click Yes when asked for the confirmation 5 To delete the Sentinel64 sys and sntusb64 sys files Open the Windows Explorer gt Go to C Windows system32 drivers for 64 bit Win XP Server 2003 Vista win2008 Windows 7 gt Find Sentinel64 sys and sntusb64 sys from the list of files gt Right Click on the file s and choose delete Click Yes when asked for the confirmation 6 To delete the server and driver files Open the Windows Explorer gt Go to C Program Files Common Files SafeNet Sentinel gt Delete the following directories 1 Sentinel System Driver 2 Sentinel Protection Server 3 Sentinel Keys 4 ServerSentinel Security Runtime 13 Driver Installation and Uninstallation on Linux Installation Install using the Installation Script 1 Run the script protection_install sh on the computer where you will be attaching your Sentinel key It will show you the following options O Exit 1 Install only driver or 2 install both Sentinel Protection Server and SUD7 1 1 2 Select the required option Install using the RPM Commands Use the rpm i force nodeps sntl sud 7 1 1 0 i386 rpm to install the parallel port driver and USB daemon Use the rpm i sntl server 7 1 0 0 i386 rpm command to install the Sentinel Protection Server Note In order to set up the Sentinel Protection Installer you must be a super user root F
4. Library SHK Technical Support Superpro 6 6 v1 0 Sentinel Windows 95 98 NT 2000 XP Compatibility SuperPro checker utility Sentinel Advanced v1 3 1 Sentinel Windows 95 98 NT 2000 XP Medic SuperPro aPro SHK 550 cieanup vi 2 0 sfemoves Windows 95 98 NT 2000 xXP 32 bentinel System bit Driver SSD Cleanup v1 2 0 5 Removes Windows 64 bit Sentinel System Driver How to use SSDCleanup Run the SSD Cleanup utility only if there are issues uninstalling the older version of the driver In normal situations the steps given for un installation should be enough Note We recommend using the normal driver un installation Control Panel _ Add or Remove Programs for our drivers SSDCleanUp might remove your Sentinel protected software application and other Sentinel SDK installation Therefore SSDCleanUp should be used as the last option for driver uninstall 1 Use the link below to download the SSDCleanUp utility http www safenet inc com support downloads sentinel drivers 2 Reboot the system Following is the screenshot from SSDCleanuUp utility ex C SSDCleanup_1 2 0 3 exe JODOH 9999999999999 Sentinel System Driver Cleanup Utility Version 1 2 6 Copyright lt c gt 26606 SafeNet Inc All rights reserved 9999999999999 999 This utility will uninstall all the applications that were installed using the Sentinel System Driver merge modules Do you want to continue Cy n gt y Driver Installation Uninstallat
5. Open the Windows explorer b Type C winnt system32 drivers or Windows System32 Drivers in the address field c Press Enter d Find Sentinel sys from the list of files e Right Click on the file and choose delete Choose Yes when asked for the confirmation Are you sure 4 Reboot the system Now reinstall the latest driver To download and install the latest Sentinel driver please click on the hyperlink given below http www safenet inc com support tech latestdriver asp In case you are using a USB key do not insert it before the sentinel driver has been installed otherwise Windows will install a default driver for it Run the Medic Sentinel Advance Medic utility from the same link as the driver to make sure both the driver and the key are detected Using Key through Remote Desktop or Terminal Server Please Note that if you attempt to run a Sentinel Key protected application in standalone mode via a remote client Terminal Server VNC WinXP remote client the software protected with Sentinel keys will not allow this for security reasons if application is protected in Standalone mode You will either need to run the software while directly logged into the machine or need to get in touch with you software vendor for software protected in Network mode Port Converter Support USB to parallel port or parallel to USB port converters are not supported Please contact your Software vendor if you want to
6. SB Add Edit OK Cancel Help About 5 The following dialog will be displayed Enter the I O address of the PCI parallel port adapter into the Bus Address field 17 Add Port Use this port Bus Address Bus Number Bus Type Address Space Port Type Autodetect Used Port Ownership Method V Auto F System cquisitior 6 Click on OK It will show that a User Created port has been added at address 1088 7 Click the OK button to close the dialog and then open the File menu and choose Exit to close the Sentinel System Driver Configuration Utility The Sentinel System Driver should now be configured to use the Parallel PCI adapter 18 Hot Issues Key Not Found Utilities and knowledge required to test and troubleshoot a key that was not found on the system y Our latest Sentinel System Driver Internet Installer version y Sentinel Medic Application or Sentinel Advance Medic v Basic knowledge of the Windows operating system y Basic knowledge of browsing utilities in a Windows environment v Ability to browse to the BIOS of a specific system for configuration change in case of parallel Keys Troubleshooting for parallel Keys The parallel keys are only supported on a built in parallel port a PCI to parallel card ona desktop or a PCMCIA to parallel card on a Laptop Make sure the PCI or PCMCIA card is IEEE 1284 compliant USB to parallel port converters are not supported Please contact your Software
7. a SHK key server computer The Sentinel Protection Server only needs to be installed on a SuperPro and or UltraPro key server computer 5 Sentinel Security Runtime for software keys 6 Click Next to proceed with the installation 6 When installation is finished restart your machine if required then connect your Key Try to find the key with Sentinel SuperPro Medic and Sentinel Advanced Medic as explained earlier in this document Sentinel System Driver What gets installed It is important to know what gets installed on your system it will help you troubleshoot and go through our tips There are two versions of our drivers that could be installed our Legacy and our Internet Installer versions Our Internet Installer is our latest version of the driver which allows any user to run a simple executable and install our driver This version will install documentation a small utility called SetupSysDriver exe the driver and modify registry entries The driver and the registry entries differ from operating system to operating system The default installation locations are Windows 32 bit is C Program Files CommonFiles SafeNetSentinel Sentinel System Driver 11 Windows 64 bit is C Program Files x86 CommonFiles SafeNet Sentinel Sentinel System Driver For Windows NT 2000 and XP 32 bit Server 2003 32 bit and Vista 32 bit the following driver files will be installed in the C Windows system32 drivers directory e Sen
8. d Rog dione j 7 A A Search removable media floppy CD ROM MR Processors v Include this location in the search Sound video and game controllers gt C Program Files Common Files SafeNet SentinehS Browse ye Storage volumes System devices Universal Serial Bus controllers Dont search will choose the driver to install 5 g Intel R 82801G ICH Family USB Unive Choose this option to select the device driver from a list Windows does not guarantee that amp amp Intel R 82801G ICH Family USB Univer the driver you choose will be the best match for your hardware amp Intel R 82801G ICH Family USB Unive amp amp Intel R 82801G ICH Family USB Univer 3 gt InteltR o250 A Fai HI uiio PII FI x te SafeNet USB SuperPro UltraPro OSETIS CSTE DENE Select the folder that contains drivers for your hardware gt USB Root Hub amp USB Root Hub USB Root Hub 6 USB Root Hub 6 USB Root Hub Real Rad B SafeNet Sentinel 4 Sentinel Keys Server Here it shows the USB Sentinel Protection Server Update Driver ey H O Sentinel RMS License Manager O Sentinel System Driver E O SpeechEngines E P Svetem x 5 If no entries are found please check the key on a different USB port on this computer and or check the key on another computer 6 If there is an x mark or mark on Safenet USB SuperPro UltraPro or Sentinel Hardware Keys icon F
9. ducts os Sentinel Protectionv7 6 3 Sentinel Windows Installer SuperPro 98 ME NT 2000 XP Server Contact Us UltraPro 2003 2008 Vista amp Windows 7 e OAID SentinelPro 32 bit and 64 bit Technical Support perpro 6_6 entinel Windows 95 98 NT 2000 XP Compatibility SugerPro checker utility Sentinel Advanced v1 3 1 Sertinel Windows 95 98 NT 2000 XP Medic SugerPro StraPro SHK SSD Cleanup v1 2 0 5 Removes Windows 95 98 NT 2000 xXP 32 Sentinel System bit Driver SSD Cleanup v1 2 0 5 Removes Windows 64 bit Sentinel System Driver Note We recommend using the normal driver un installation Control Panel a Add or Remove Programs for our drivers SSDCleanUp might remove your Sentinel protected software application and other Sentinel SDK installation Therefore SSDCleanUp should be used as the last option for driver uninstall How to use Sentinel Advance Medic gt Make sure the key is securely attached to the port gt Run Sentinel Advance Medic gt Click on Troubleshoot button If you want to perform your test in Network mode click on Network Test button gt For generating a log file select Enable Logging check box It will create a log file named SentinelLog in the current directory Following is the screenshot from Sentinel Advance Medic SafeNet Sentinel AdvancedMedic Basic Checks USB Driver Installation Parallel Driver Installation Sentinel Protection Server Installation Sentinel Keys Server Ins
10. ion Steps for installing the Sentinel Drivers 1 Please make sure that the key s is are unplugged 2 Download the latest Sentinel Protection Installer from the link http www safenet inc com support downloads sentinel drivers 3 Do a complete Install and click Next Yes until it finishes NOTE If you are using Standalone applications you can do a custom install by unchecking the Servers from the installation Setup Type S t Fi Choose the setup type that best suits your needs Protection Ins taller Please select a setup type All program features will be installed Requires the most disk space pecersencvessecenevees or arid Choose which program features you want to install Recommended for advanced users 10 i Sentinel Protection Installer 7 6 3 InstallShield Wizard Custom Setup s S ti Select the program features you want installed Protection Ins taller Click on an icon in the list below to change how a Feature is installed A Feature Description E v Sentinel System Drivers A lt 3 Parallel Driver Sentinel Security Runtime for software keys E USB System Driver E Sentinel Protection Server X Sentinel Keys Server Sentinel Security Runtime This Feature requires 289KB on your hard drive Install to C Program Files Common Files SafeNet Sentinel Sentinel Security Runtime I 4 The Sentinel Keys Server only needs to be installed on
11. is product and run it With SuperPro Medic select the Mode you are using and click on Find SuperPro With Sentinel Advanced Medic click Troubleshoot If the key is found then contact your software vendor with a detailed explanation of the problem They should assist you with getting the protected application working correctly NOTE If you are a developer please contact Tech Support for more help and information at support safenet inc com Also you can download End user trouble shooting guide from the link given below as mentioned in pic http www safenet inc com support downloads sentinel drivers prenet change Contact Us E a Solutions Products Professional Services Support amp Downloads About SafeNet Partners Quicklinks 4 E JODLUGYBHAOTOSRASFLOIEFOS ASL GAAHIGVER RS ESE OW U sot E ow y 4 099PTASSS2EDISF SGAHSSIATIKSSLLS w F SHARE Bte Support amp Downloads ae EndUser Troubleshooting Ki Downloads and Developer its Sentinel Drivers Guide Click Here for the latest Sentinel Driver Customer Connection Click Here for the latest EndUser Troubleshooting Guide Center Government Solutions Technical Support Windows Driver amp Utilities E Beta Programs Let us help you Driver Name Version Products os Sentinel Protectionv7 6 3 Sentinel Windows Installer SuperPro 98 ME NT 2000 XP Server Contact Us UltraPro 2003 2008 Vista amp Windows 7 SentinelPra 22 hit and Ad hit Troubleshooting for
12. l Kext is installed on your machine remove it using following instructions Change directory to System Library Extensions folder sudo kextunload v Sentinel kext sudo rm f Sentinel kext Parallel Port Settings If you are using a parallel port key then check in the BIOS the port must be set to enabled and not OS controlled There are some BIOS settings which we do recommend to our customers and are useful for Windows Mode ECP or PS 2 Port address 378h IRQ 7 and DMA 3 Port Converters Sorry USB to Parallel adaptors converters are not supported as they do not provide a physical address i e 378 within Windows Therefore our drivers can not communicate with the keys In order to add a Parallel port on laptops the solution is to use a Parallel PCMCIA cardbus 15 Automatic detection of new Parallel Ports Our latest Sentinel Protection Installer will automatically detect additional parallel ports on PCI PCMCIA cards the additional LPT ports should have already been installed in Windows Manual detection of new Parallel Ports There are no special installation requirements just follow the normal installation procedure Perform the following steps to determine the resources used by the adapter 1 From the Control Panel double click the System icon to open the System Properties page 2 Click the Hardware tab and then the Device Manager Button to open the Device Manager 3 Click the sig
13. lem relates to that state of Sentinel driver installation which leaves the customer in a situation where he can neither install newer version of the driver nor un install the older one This utility will clean up all the installed Sentinel Drivers and bring the system to a state it was before installing any of the Sentinel Drivers From where to download You can download the SSDCleanup utility from the hyperlink given below http www safenet inc com support downloads sentinel drivers Sentinel Drivers SafeNet Windows Internet Explorer LS C http www safenet inc com support downloads sentinel drivers x 4 X Fie Edit View Favorites Tools Help Gratherseft z y a Go Tat A Monday s Deal ES ay O fe E s Eoo co LfS g s Brothersoft Giveaway w ae feg onyx Employee Portal Web Sentinel License Monitor Sentinel Drivers SafeNet X a H Om ia Pag 1 ji Support amp Downloads TE Sentinel Drivers Downloads and Developer its Ki Click Here for the latest Sentinel Driver Customer Connection Click Here for the latest EndUser Troubleshooting Guide Center Government Solutions Technical Support Windows Driver amp Utilities E Beta Programs Let us help you Driver Name Version Products os Sentinel Protectionv7 6 3 Sentinel Windows Installer SuperPro 98 ME NT 2000 XP Server Contact Us UltraPro 2003 2008 Vista amp Windows 7 R 2 SentinelPro 32 bit and 64 bit esource
14. lled on a SHK key server computer The Sentinel Protection Server only needs to be installed on a SuperPro and or UltraPro key server computer 4 Plug in the key s 5 Test the application software Quick Uninstall please perform the following steps 1 Log in as Administrator 2 Unplug the key s 3 Remove the Sentinel Protection Server Driver Combo Go to Start gt Settings gt Control Panel gt Add or Remove Programs Vista is Programs and Features Select both the Sentinel Protection Installer and Sentinel System Driver and then click Remove 4 Shut Down and Restart the computer system Diagnostic Utilities Sentinel Advance Medic Sentinel Advance Medic SAM utility is used to detect that a Sentinel key SuperPro Ultrapro or Hardware key a Sentinel Driver the Sentinel Servers and all its components are installed properly and working fine Using SAM you can also generate log file for analyzing the issue if any From where to install You can download the Sentinel SuperPro Medic utility from the hyperlink given below http www safenet inc com support downloads sentinel drivers Support amp Downloads eee Sentinel Drivers Downloads and Developer Kits Click Here for the latest Sentinel Driver Customer Connection Click Here for the latest EndUser Troubleshooting Guide Center Government Solutions Technical Support Windows Driver amp Utilities Beta Programs Let us help you Driver Name Version Pro
15. n next to Ports COM amp LPT to expand the tree 4 Double click on PCI Card LPT1 to open the property sheet for the PCI adapter 5 Click on the Resources tab to see the resources used by the adapter ECP Printer Port LPT1 Properties General Port Settings Driver Details Resources ECP Printer Port LPT 1 Resource settings Resource type Setting 6981 0 Range O37F 0 Range 0778 0778 Use automatic settings Conflicting device list No conflicts 16 For many adapters the port address is shown under the resources of the Multi IO adapter and not under LPT ports The value circled in red in the Parallel PCI Card properties page above is the address used by the parallel port Perform the following steps to configure the Sentinel System Driver to use the port address 1 Install the Sentinel System Driver 2 Start the driver configuration utility SetupSysDriver exe It is usually located at C Program Files Common files Safenet Sentinel Sentinel System Drivers N Driver Configuration Program File Tools wiew Help Z Stop NT parallel driver Installed driver version Version 7 5 for Windows 2000 P 2003 2008 ista and Windows 7 detected 3 Click the Configure Driver button as can be seen in the picture above 4 The following dialog will be displayed Click the Add button Sentinel Driver Ports Phvsical Addr DOS Address Port Type Bus Bus Type Space Addr Use 378 ECP U
16. ollow the steps to uninstall the driver and reinstall the driver described in pic 7 If no marks are displayed please make sure that the driver is installed properly by running Sentinel Advance Medic refer to page 6 8 If you experience any issues with the driver please uninstall and reinstall the driver 9 For uninstalling and cleanup follow the steps described in page 4 amp 9 Blue Screen Of Death BSOD Crash This issue is encountered due to the Sentinel sys file As you are facing problems because of Sentinel sys file we recommend you to please follow the simple steps given below to remove the file 1 Reboot the system into Safe Mode To reboot in Safe Mode a Restart the system Click on Shut Down from the Start and choose the option Restart 21 b Press the F8 key when the system restarts prior to the actual Microsoft Windows startup screen c Choose the option Safe Mode from the choices given of boot up type 2 Uninstall the Sentinel System Driver To uninstall the Sentinel System Driver a Go to Add Remove Programs from the Control Panel via Start Settings Control Panel once the system boots in Safe Mode b Find the Sentinel System Driver from the list Remove the item c However if you do not see the Sentinel System Driver on the list proceed to step 3 3 Manually delete the Sentinel sys file To delete the Sentinel sys file a
17. orted but with different driver versions depending on kernel versions v Only SuperPro am Ww W KOA RR A A A A y Not Supported V v v v Not Supported 24
18. otection Server Sentinel Keys Server is running in the following format http IP address or system name HTTP port number For example http 198 168 100 254 6002 For SuperPro UltraPro http 198 168 100 254 7002 For Sentinel Hardware Keys Sentinel License Monitor Windows Internet Explorer GO gt eirerttecsrosicony File Edit view Favorites Tools Help Sentinel License Monitor Monit r System nies lt http localhost 6002 gt Sentinel Protection Server Version 7 6 0 This web page shows you details of the keys attached installed on the system Please click on a key number to view the details about the clients who are using the licenses available with this key Click here to view clients details Keys Key Type Form Factor Serial Number Model Number Hard Limit Licenses In Use Highest Used Time Outs Su O Tele A a SuperPro SOFT 0x0001040A Sentinel License Monitor Windows Internet Explorer License Usage for the Key Serial Number Ox000000CB Following are the usage details of each license available with key Client Access Mode Client Login Time Client Process ID RNBO_SPN_LOCAL 11 17 2009 4 13 25 1740 CleanUp Utility SSDCleanup SSDcleanup exe is a utility which removes all installations of Sentinel System Driver from the system The purpose of this utility is to solve the sticky installation problems faced by the customer The Sticky installation prob
19. rom where you can download Linux Unix Driver amp utilities Driver Version Products os Name Sentinel v7 6 0 Sentinel Keys Dual RHEL 5 0 5 1 5 2 5 3 and 5 4 32bit Protection Hardware Keys and x64 Fedora 9 10 11 and 12 Installer UltraPro SuperPro 32bit and x64 SUSE ES 10 and 11 32bit and x64 openSUSE 10 3 11 0 11 1 and 11 2 32bit and x64 Ubuntu 8 04 8 10 9 04 and 9 10 32bit and x64 Debian GNU Linux 4 0 and 5 0 32bit and x64 Sentinel v7 5 2 Sentinel Keys Dual RHEL 5 0 5 1 5 2 5 3 and 5 4 32bit USB Hardware Keys and x64 Fedora 9 10 11 and 12 Daemon UltraPro SuperPro 32bit and x64 SUSE ES 10 and 11 32bit and x64 openSUSE 10 3 11 0 11 1 and 11 2 32bit and x64 Ubuntu 8 04 8 10 9 04 and 9 10 32bit and x64 Debian GNU Linux 4 0 and 5 0 32bit and x64 Sentinel v7 1 3 Sentinel Superpro RHEL 4 Kernel 2 6 9 SMP NonSMP System 32bit Driver RHEL 5 Kernel 2 6 18 SMP 32bit Parallel Fedora 8 Kernel 2 6 23 SMP 32bit Sentinel v1 2 1 Sentinel Hardware RHEL ES AS WS 4 0 32bit 5 0 32 Keys Server Keys and 64bit Linux Desktop 4 0 32bit 5 0 32 and 64bit Fedora 5 0 32bit 6 0 32 and 64bit SuSE 9 3 32bit 10 0 32 and 64bit SuSE ES 10 0 32 and 64bit Sentinel v7 1 1 SentinelSuperpro RedHat 9 Fedora Core 5 SuSE 10 1 Protection SentinelUltraPro _ Server Medic Utility Sentinel v7 4 0 Sentinel Hardware Solaris 10 x86 32bit for Linux Protection Keys Sentinel v1 0 Sen
20. tallation V Enable Logging Sentinel Driver Communication E Enable Terminal Services Sentinel Key Communication Hint 1 SuperPro Key Found 0 UltraPro Key Found 0 Sentinel Hardware Key SHK Found Generating System Log File This may take several minutes Please Wait Troubleshoot Network Test Cancel If the Sentinel SuperPro Medic Advanced Medic detects the key and your application fails to start please contact your software vendor for assistance as issue could be application specific Otherwise please contact SafeNet Technical Support via e mail at support safenet inc com with the error Sentinel SuperPro Medic Advanced Medic Shows and log file generated with the SAM Monitoring Tool The Monitoring Tool allows you to view and keep track of Sentinel servers on your network The Monitoring Tool is a convenient way to view and track license activity on your network so that you can analyze application usage With this tool you can gt View the address and version of each available server gt View each of the keys connected to available servers gt View the hard license limit for each key gt Track how many licenses are currently in use gt View the highest number of licenses issued by a key gt Monitor the number of time outs recorded by the server for clients using licenses from a key How to use Monitoring Tool Type the name or IP address of the system where the key is attached and Sentinel Pr
21. tinel SuperPro Red hat Enterprise Linux 2 6 18 and Medic UltraPro SHK 2 6 9 SUSE 10 2 2 6 18 2 UBUNTU 7 10 2 6 22 14 Red hat Linux 2 4 21 4 Uninstall using the Uninstallation Script 1 Run the script protection_unstall sh on the computer where you will be attaching your Sentinel key It will show you the following options O Exit 1 Uninstall only driver or 2 uninstall both Sentinel Protection Server and SUD7 1 1 2 Select the required option Uninstall using the RPM Commands 14 Use the rpm e sntl sud 7 1 1 0 1386 rpm command to uninstall the parallel port driver and USB daemon Use the rpm e sntl server 7 1 0 0 i386 rpm command to uninstall the Sentinel Protection Server Driver Installation and Uninstallation on MAC installation FrameWork Copy Sentinel framework and SuperPro32 framework to Library Frameworks folder and link with your application You can put these framework at any of the following three locations gt Current folder where the application is residing gt Library Frameworks gt System Library Frameworks Uninstallation FrameWork The Sentinel Framework is a driver framework This framework is copied or installed in the path Library Frameworks Simply delete this framework from the above path Installation kext Double click the package to install the new driver The installer will install the Sentinel kext in System Library Extentions folder Uninstallation kext If Sentine
22. tinel sys Sentinel parallel driver e Sntnlusb sys Sentinel USB driver For Windows XP 64 bit Server 2003 64 bit and Vista 64 bit the following driver file will be installed in the C Windows system32 drivers directory e Sntusb64 sys Sentinel USB driver Steps for uninstalling the Sentinel Protection Installer For 32 bit and 64 bit Windows 2000 SP4 XP SP2 Server 2003 Vista win 2008 and Windows 7 1 Unplug the key s 2 Uninstall the Sentinel Protection Installer To uninstall Sentinel Protection Installer Sentinel Keys Protection Installer or Sentinel Security Runtime gt Go to Add Remove Programs Vista is Programs and Features from the Control Panel via Start gt Settings gt Control Panel gt Add Remove Programs or Programs and Features gt Find the Sentinel Protection Installer from the list and remove the item s gt However if you do not see the Sentinel Protection Installer on the list move to Step 4 Otherwise go to step 6 3 Manually delete the Sentinel sys and sntnlusb sys or skeysusb sys or Sentinel64 sys and sntusb64 sys files 4 To delete the Sentinel sys sntnlusb sys and skeysusb sys files Open the Windows Explorer gt Go to for Win 2000 C winnt system32 drivers or for 32 bit Win XP Server 2003 Vista C Windows system32 drivers gt Find Sentinel sys sntnlusb sys and skeysusb sys from the list
23. use a USB key instead of a parallel key The parallel keys are only supported on a built in parallel port a PCI to parallel card on a desktop or a PCMCIA to parallel card on a Laptop Make sure the PCI or PCMCIA card is 22 IEEE 1284 compliant For details on how to configure the driver to work with the PCI Parallel Port adapters please refer Port Converters Drivers Not Loaded Correctly Remove Sentinel Driver installation using SSDCleanup exe For details on how to use SSDCleanup please refer CleanUp utility Reinstall the latest driver from the link given below http www safenet inc com support downloads sentinel drivers Windows Error Messages Sometimes we encounter with some of the windows error like Error 1325 Error 1378 Invalid Drive N amp Error 1324 In order to resolve those errors you can find enough on Google Also you can uninstall the driver through SSDCleanup utility or through Windows Installer Cleanup Utility 23 Appendix A Supported Platforms Key OS Supported Windows 7 64 bit Windows 7 32 bit Windows 2008 64 bit Windows 2008 32 bit Windows Vista 64 bit Windows Vista 32 bit Windows XP SP1 and Server 2003 64 bit Windows XP SP2 and Server 2003 32 bit Windows 2000 SP4 Windows NT Windows 98 ME Windows 95 Linux RedHat SUSE MAC Intel amp PPC Solaris Parallel Not Available Not Available Not Available Not Available Not Available v Not Available j j 7 P v Supp
24. vendor if you want to use a USB key instead of a parallel key 1 Check if the key is properly attached The key should not be damaged 2 Please make sure that drivers are installed properly by running Sentinel advance medic 3 If there are any issues with the driver please uninstall and reinstall the driver 4 For uninstalling and driver cleanup please refer Driver Installation Uninstallation and CleanUp utility Things to look for A If you are using a parallel port key make sure your BIOS or CMOS settings for the parallel port are set to ECP Bi Directional Normal AT or PS 2 If you have an option to set them to AUTO ENABLE or DISABLE set to ENABLE If you have a Dell Computer brands Dimension 8100 or Optiplex you might need to set the settings to either PS 2 or IBM AT Once the changes have been made make sure you reinstall the Sentinel System Drivers For Toshiba Laptops Satellite Pro download 19 the latest BIOS patch from the Toshiba web site and go to Control Panel Administration Tools Device Manager and expand the serial parallel port Double click the parallel port Set the port address to 378 IRQ 7 and DMA to 3 and then reboot the system If the drivers are installed and your program still doesn t find the key please try our utility Sentinel SuperPro Medic or Sentinel Advanced Medic found on our web site under downloads choose SuperPro as the product and look under Other Downloads You would install th
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