USER MANUAL - Support Technique AURES
Contents
1. TICKET LENGTH TICKET PRESENTATION MAX 70 mm 10 mm 80 mm 10mm 30mm 80mm 220mm 10mm 30mm 85 508 9 588 a i ies 1 1 5 Ir 55 A 65 5 NL 1 771 C 4 3 filetti N STATUS 1 P LINE FEED pt FORM FEED O 32 USB power E lo Ww 1 385 11 125 5 2 149 5 Note Ejector outfeed When assembling the printer on the machine be sure to leave adequate space for the paper loop below If this is not done the ticket could crease at the cutting area causing the ticket to jam in the paper outfeed opening CUSTOM User Manual VKP80II 17 3 INSTALLATION 3 3 Connections The following figures show the possible connections for device STATUS LINE FEED FORM FEED RS232 USB POWER 5 g 9 Q Q 8 5 65 v 5 5 58 8 gt 5 5 5 5 5 gt2. imu 5 ye 2 E E 1 0 5 E JA 66 VKP80Il User Manual CUSTOM 10 ALIGNMENT 10 ALIGNMENT Device is provided with sensors for the use of alignment notch in order to handle roll of tickets with pre printed fields and a fixed length The alignment sensors assembled on printer are reflection sensors this kind of sensor emits a band of light and detects the quantity of light reflected to it The presence of the notch is therefore detected by the amount of light that returns to the sensor considering that the light is reflected by the white paper and absorbed by the black mark The following paragraphs show how to correctly set the configuration parameters of device in order to assure the alignment 10 1 Enable alignment To guarantee the alignment it is necessary to enable the parameter Notch Alignment during the Setup procedure see chapter 5 10 2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark print
3. 000 149 5 121 2 123 5 16009 85 505 9 518 4 N 1 FORM FEED O og 85232 USB 15 7 Y Y 125 5 0 149 5 A LEN 4 IL ye A S 8 L NOTE Referred to printer models without paper roll holder optional 48 VKP80ll user Manual CUSTOM 7 SPECIFICATIONS 7 5 Power supply dimensions cod 963GE020000003 optional Length 127 mm Height 35 5 mm Width 56 mm AC INLET z Oo T DC OUTPUT WIRE CUSTOM User Manual VKP80II 49 7 SPECIFICATIONS 7 6 Paper specifications The notch must be positioned on the non thermal side of the paper as shown in the following figures showing some example of paper with alignment notch depending on the paper width NOTCH ON 60mm PAPER Sensor axis 1 5 95 0 5 0 NON THERMAL SIDE NOTCH ON 75mm PAPER Sensor so 96 0 NON THERMAL SIDE 50 61 user Manual CUSTOM 7 SPECIFICATIONS 80 5 Sensor o m
4. o ee 23 24 CONFIGURAT O N 27 8 1 1611 IMO S 27 CE 29 Printer Status oe a 4 30 teen TED ORE E caesa mtt ess r duit e asa dex tate deti na aun 31 Hexadecimal GUM EEUU 34 1 1 81 17 1 35 PlanningiOf Cleaning 35 CIGANING m 36 01209111131 42 SPECIFICATIONS ee 45 Hardware 560961163110115 45 Character 47 69 6 3 60003110118 47 Printer dImernsiolns 48 Power supply dimensions cod 963GE020000003 49 50 Western Characters 52 CONSUMABLES 59 ACCESSORIE S B R 61 Adapter cable for power
5. 9 62 Paper roll Nolder 63 scum 65 CUSTOM User Manual VKP80II 5 INDEX 10 Benz gp 67 10 1 eee tt dte a e RR eae 67 10 2 67 10 9 Alignmeht Parameters 22d C dde rc re eden 69 10 4 UE 71 11 TECHNICAL SERVIC E Ret EROR 73 6 VKP80IlI User Manual CUSTOM 1 INTRODUCTION 1 INTRODUCTION 1 1 Document structure This document includes the following chapters 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 CONFIGURATION description of the configuration parameters of the device 6 MAINTENANCE information for a correct periodic maintenance 7 SPECIFICATION technical specification for the device and its accessories 8 CONSUMABLES description and installation of the available consumables for the device 9 ACCESSORIES description and installation of the available accessories for the device 10 ALIGNMENT information required for managing the paper alig
6. T e Paper d axis BL lE M to NON THERMAL SIDE NOTCH 82 5mm PAPER 55 1 gt di E IM S e NON THERMAL SIDE CUSTOM User Manual VKP80II 51 7 SPECIFICATIONS 7 7 Western characters The printer has 3 fonts of varying width 11 15 and 20 cpi which may be accessed through programming or control characters Each of these fonts offers the following code tables PC437 PC850 PC860 PC863 PC865 PC858 PC437 CODE TABLE Usa Standard Europe 8 175 1 OOBF 179 191 207 00DF 5 8 52 601 user Manual CUSTOM 7 SPECIFICATIONS 850 CODE TABLE Multilingual gt 143 User Manual VKP80II 53 7 SPECIFICATIONS PC860 CODE TABLE Portuguese Char Hex Dec 54 VKP80II user Manual CUSTOM 7 SPECIFICATIONS PC863 CODE TABLE Canadian French 143 f A a CUSTOM User Manual VKP80II 55 7 SPECIFICATIONS 865 CODE TABLE Nordic Char Hex Dec 175 56 VKP80Il user Manual CUSTOM 7 SPECIFICATIONS PC858 CODE TABLE Euro symbol
7. e N 1 X e N status LINE FEED FORM FEED 1 Y 1 192 306 2 17 3 64 VKP80Il User Manual CUSTOM 9 ACCESSORIES 9 3 Shutter device A shutter device cod 976DX010000001 is available for the printer This device prevents the insertion of paper or foreign objects into the outlet of the paper The kit includes see figure 1 Instruction sheet 2 Shutter group NOTE To assemble the kit refer to the instruction sheet enclosed with the kit CUSTOM User Manual VKP80II 65 9 ACCESSORIES The following figure shows the printer dimensions with the shutter device assembled wn D 1 c 3c 22 T 1 1 22 7 H N y ee STATUS LINE FEED FORM FEED O 2 85232 _ USB rom OWN 9 eee Y Y Y 123 5 114 5 19 5 4 lt L 125 5 38
8. 179 NOTE To print the Euro symbol the command sequence is 1B 74 513 505 see Commands Manual CUSTOM User Manual VKP80II 57 7 SPECIFICATIONS 58 User Manual USTOM 8 CONSUMABLES 8 CONSUMABLES The following table shows the list of available consumables for device DESCRIPTION CODE 67300000000395 THERMAL PAPER ROLL WITH BACK SIDE PRE PRINTED weight 2 75 width 80mm external 48mm N core 25mm 67300000000380 THERMAL PAPER ROLL weight 58g m width 80mm external 130mm N core 25mm CUSTOM User Manual VKP80II 59 8 CONSUMABLES 60 VKP80Il User Manual USTOM 9 ACCESSORIES 9 ACCESSORIES The available accessories for the device are listed in the following table DESCRIPTION CODE POWER SUPPLY for technical specifications see paragraphs 7 1 and 7 5 963GE020000003 ADAPTER CABLE FOR POWER SUPPLY see the paragraph 9 1 26900000000005 008 72 PAPER ROLL HOLDER WITH NEAR PAPER END SENSOR to assemble on the left side of the device see the paragraph 9 2 SHUTTER DEVICE KIT see the paragraph 9 3 974DW010000318 CUSTOM User Manual VKP80II 9 ACCESSORIES 9 1 Adapter cable for power supply For the device is available an adapter cable cod 26900000000005 supplied as an accessory for connecting the printer to the external power su
9. lt POWER SUPPLY USB RS232 ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable 18 VKP80Il User Manual CUSTOM 34 Pinout 2 POWER SUPPLY 3 INSTALLATION ha Male Molex connector series 5569 vertical no 39 30 1020 ATTENTION Respect power supply polarity Note Power supply cable The following figure shows the connector pinout of the power supply cable for the device Power supply cable USB INTERFACE Female USB type B connector 1 USB VBUS D in out in out J12 4 GND SHIELD SHIELD CUSTOM Female Molex connector series 5557 n 39 01 3022 T PIN Cable Signal color 1 Red 24V 2 Black GND User Manual VKP80II 19 3 INSTALLATION 1 DTR 6 RS232 SERIAL INTERFACE Female DB9 connector out out When 1 printer is fed During transmission oscillates between 0 and 1 depending on data During reception oscillates between 0 and 1 depending on data When 1 printer is fed When 1 printer is ready to receive data Note Given the presence of the RS232 standard logic value 0 corresponds to a voltage level of between 3 Vdc and 15 Vdc and logic value 1 corresponds to a voltage level of between 3 Vdc and 15 Vdc Note VKP80II gt PC connection The following pictures show an example of connect
10. USED AS AN ILLUSTRA TIVE EXAMPLES THEY COULDN T REPRODUCE THE DESCRIBED MODEL FAITHFULLY UNLESS OTHERWISE SPECIFIED THE INFORMATION GIVEN IN THIS MANUAL ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT GENERAL SAFETY INFORMATION Your attention is drawn to the following actions that could compromise the char acteristics of the product Read and retain the instructions which follow Follow all indications and instructions given on the device Make sure that the surface on which the device rests is stable If it is not the device could fall seriously damaging it Make sure thatthe device rests on a hard non padded surface and that there is sufficient ventilation When positioning the device make sure cables do not get damaged Use the type of electrical power supply indicated on the device label If uncer tain contact your dealer Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch Do not block the ventilation openings Donotinsert objects inside the device as this could cause short circuiting or dam age components that could jeopardize printer functioning Do not carry out repairs on the device yourself except for the normal main tenance operations given in the user manual Make sure that there is an easily acces sible outlet with a capacit
11. be modified as follows e during the Setup procedure of the device see chapter 5 byusing the 1D E7 command for more details refer to the Commands Manual driver 70 VKP80Il user Manual CUSTOM 10 ALIGNMENT 10 4 Printing area It is important to well calibrate the height of the printing area of ticket according to the inter notch distance in order to print ticket containing only one notch and to not overlay printing to a notch that will make it useless for the next alignment The following figure shows an example of tickets with Notch Distance set to 0 Linea di taglio X I Linea di stampa X direzione di stampa STAMPATA 4 AREA A Non printable area Distance between cutter printing head 11 9mm fixed distance H Distance between the first and the last print line called Height of the printing area L Distance between an edge of the notch and the next one called Inter notch distance D Automatic feed for alignment at the next notch To use all the notches on the paper you must comply with the following equation H ASL The height of the printing area H can be increased to make no progress on alignment D 0 but no further CUSTOM User Manual VKP80II 71 10 ALIGNMENT 72 VKP80Il user Manual CUSTOM 11 TECHINCAL SERVICE 11 TECHNICAL SERVICE In case of failure contact the Technical Service by sending an e mail to support custom
12. the download area of the web site www custom biz UPDATE VIA SERIAL INTERFACE Proceed as follows 1 Write down the product code 14 digits printed on the product label see par 2 2 2 Goto the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area Print the SETUP report see chapter 5 Switch OFF the printer Connect the printer to the PC using a USB cable or a serial cable see paragraph 3 3 Switch ON the printer Start the software UPGCEPRN 8 Select the update file PSW location gt Firmware rel None Printer type None Hardware rel None Selected port None PSW Version None File cfa None psw Begin upgrade Data flush status Upgrade status Port config upgrade thread active Communication port not init 42 VKP80ll User Manual 9 Select the serial communication port COM1 Select the system communication port Avaible port Cancel Selected port 7 com File psw Begipuparade 71 Data flush status Uparade status Port config Ready to start Communication port init 10 Detecting and setting of the parameters necessary for serial communication are performed automatically and then updating begins 11 After a few minutes a message on the screen
13. 0 USER MANUAL Commands manual 77200000001 600 CUSTOM ENGINEERING S p A Str Berettine 2 43010 Fontevivo PARMA Italy Tel 39 0521 680111 Fax 39 0521 610701 http www custom biz Customer Service Department Email support g custom it 2013 CUSTOM ENGINEERING S p A Italy All rights reserved Total or partial reproduction of this manual in whatever form whether by printed or electronic means is forbidden While guaranteeing that the information contained in it has been carefully checked CUSTOM ENGI NEERING S p A and other entities utilized in the realization of this manual bear no responsibility for how the manual is used Information regarding any errors found in it or suggestions on how it could be improved are appreciated Since products are sub jectto continuous check and improvement CUSTOM ENGINEERING S p A reserves the right to make changes in information contained in this manual without prior notification The pre installed multimedia contents are protected from Copyright CUSTOM ENGINEERING S p A Other company and product names mentioned herein may be trademarks of their respective companies Mention of third party products is for informational purposes only and constitutes neither an endorsement nor a recommendation CUSTOM ENGINEER ING S p A assumes no responsibility with regard to the performance or use of these products THE IMAGES USED IN THIS MAN UAL ARE
14. 2 4 6 8 1 2 5 7 9 NOTE For example to set the notch distance to 15 mm modify the parameters as follows Notch Distance mm x 10 1 Notch Distance mm 11 5 NOTE If the Notch Alignment parameter is disabled the parameters for the Notch Distance are not printed NOTE In Setup mode it is possible to set the notch distance using a values range from 0mm to 39mm The maximum distance accepted is 32mm so even if values from 33mm to 39mm are inserted the distance remains 32mm CUSTOM CURRENT PRINT DENSITY CUSTOM Setting of the current consumption Low High Normal Adjusting the printing density 50 12 12596 37 09 37 25 12 50 5 CONFIGURATION User Manual VKP80II 33 5 CONFIGURATION 5 5 Hexadecimal dump This function is used to diagnose the characters received through the communication port the characters are printed out both as hexadecimal codes and ASCII codes Once the self test routine has finished the printer enters Hexadecimal Dump mode The printer remains in standby until a key is pressed or characters are received through the communication port For example in the 200 dpi model for every 8 characters received the hexadecimal and corresponding ASCII codes are printed out if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 12345678 90123456 789uisdf hkjsdhfh sdfkjhsd fsdfkhjw eioyuwqe ori
15. AINTENANCE Do not use alcohol solvents hard brushes Do not let water or other liquids get inside the machine ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any opera tion inside the printer immediately after printing because the head and motor tend to become very hot Rotate the printing group B to the locking position CUSTOM User Manual VKP80II 37 6 Clean the plastic flat and the ejector roller by using compressed air ATTENTION b Do not touch the head heating line with bare hands or metal objects Do not perform any opera tion inside the printer immediately after printing because the head and motor tend to become very hot 4 25593909 a ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air Clean the paper input and output Rotate the printing group B by using compressed air to the locking position 38 VKP8OII User Manual CUSTOM PRINTING HEAD Rotate the printing group B to the locking position CUSTOM ATTENTION EN Do not touch the head heating line with bare hands or metal objects Do not perform any opera tion inside the printer immediately after printing because the head and motor tend to beco
16. CONFIGURATION 51 Configuration mode To enter the configuration mode and print a SETUP report with the operating parameters of the printer proceed as follows LINE FEED KEY hold down POWER SUPPLY m E D Z m J m 5 The device prints a SETUP report CUSTOM User Manual VKP80II 27 5 CONFIGURATION FORM FEED KEY fast push 35 H3lNIHd 0000 Proceed with the configuration by using the keys according the functions printed on paper 6 For description and values of setup parameters see the following paragraphs NOTE During power up if the LINE FEED key is held down the printer enters the auto test routine and prints out the setup report The printer will remain in standby in Hexadecimal dump mode see following paragraphs until another key is pressed or characters are received through the printer communication port When the FORM FEED key is pressed the printer enters parameter configuration When the LINE FEED key is pressed the printer exits setup and term
17. N us COMMUNICATION e STATUS YELLOW RECOVERABLE ERROR RED UNRECOVERABLE ERROR OFF ON 1x 14 VKP80Il User Manual DESCRIPTION PRINTER OFF PRINTER ON NO ERROR RECEIVE DATA RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR COMMAND NOT RECOGNIZED COMMAND RECEPTION TIME OUT HEADING OVER TEMPERATURE PAPER END PAPER JAM POWER SUPPLY VOLTAGE INCORRECT COVER OPEN RAM ERROR EEPROM ERROR CUTTER ERROR CUSTOM 5 INSTALLATION 3 INSTALLATION 3 1 Fastening The printer is provided with three fixing holes on the bottom of device see following figure To fasten the printer on a panel use three M4 screws 3 FIXING POINT BOTTOM E 9 9 1 qA iili gt 17 5 c E gt s gt s 9 e POLS I D gt i 0 5 0 5 85 5 95 9 5 05 It s very important to consider the screws length to not damage the internal components placed nea
18. RTS Activation mode for Busy signal RXFull Busy signal is activated when the buffer is full OffLine RXFull Busy signal is activated when the printer is both in OffLine status and the buffer is full NOTE Parameter valid only with serial interface using this parameter it is possible to select whether the Busy signal is activated when the printer is both in Off Line status and the buffer is full or only if the reception buffer is full Numerical address code for the univocal identification of the USB device in case of more than a USB device connected with the same PC 0 3 6 9 1 4 7 2 5 8 NOTE This parameter is used to identify univocally the USB printer by a numerical address code if on the PC are connected two printers that are the same models Setting for the driver module Status Monitor Disabled Status Monitor disabled Enabled Status Monitor enabled NOTE The Status Monitor is an additional printing driver component that allows the printer status moni toring It must be enabled only if the Status Monitor specifi c driver was installed Setting of the Carriage Return character CR disabled Carriage Return disabled CR enabled Carriage Return enabled User Manual VKP80II 37 5 CONFIGURATION PRINT MODE CHARS INCH SPEED QUALITY PAPER RETRACTING NOTCH ALIGNMENT NOTCH THRESHOLD NOTCH DISTANCE 32 User Manual Printing mode Normal enables printing in norma
19. USTOM User Manual VKP80II 67 10 ALIGNMENT The following figure shows an example of paper with the non thermal paper printed with black marks the outgoing voltage is constant while passing the white paper between two notches and presents a peak at each black mark In this case the optimal value for the Notch Threshold parameter is placed about half of the peak NON THERMAL SIDE Notch B Mark Threshold The following figure shows an example of paper with the non thermal paper printed with black marks and other graph ics for example a barcode the outgoing voltage is constant while passing the white paper between two notches presents a peak at each black mark and presents some noise at each barcode In this case the optimal value for the Notch Threshold parameter is located about halfway between the peak value and the maximum value of the noise NON THERMAL SIDE peak Notch B Mark Threshold 68 VKP80Il User Manual CUSTOM 10 ALIGNMENT If the maximum value of noise read by the sensor is very close to the peak value it might be difficult to place the value of the Notch B Mark Threshold at an intermediate point In these cases it is mandatory that the portion of paper between the point of printing end and the front notch is completely white no graphics In this way the only next graphic detected by the sensor for alignment after the printing end will be the notch 10 3 Alignment paramete
20. dth 60 70 80 and 82 5mm Move the slides to align the internal side of the fin A with the point of reference CUSTOM User Manual VKP80II 23 4 4 2 Paper roll insertion At every change of paper roll check inside the printer To change the paper roll proceed as follows Adjust the paper width see previous paragraphs ATTENTION Make sure the cut is straight LINE FEED 2 FORM FEED RS232 USB Is STATUS LINE FEED FORM FEED 85232 USB 7 Insert the paper into the paper infeed opening and wait for it to load automatically 24 VKP80ll user Manual CUSTOM 4 The following figure gives the limit positions of the paper roll related to the printer for a correct paper loading without a paper roll holder support The direction of the paper will always form a maximum angle of 90 or 90 with the insertion plane of paper inside o STATUS LINE FEED r FORM FEED fi 85232 USB power 1 K 6 vem 7 iL 90 CUSTOM User Manual VKP80II 25 4 26 VKP80Il user Manual CUSTOM 5 CONFIGURATION 5
21. ed on paper The device automatically performs the self calibration during the Setup procedure only if the Notch Alignment pa rameter is set to Enabled value see chapter 5 When self calibration starts the device performs some paper feeds and then it prints the calibration result and the value numeric and as a percentage of the Threshold White parameter that indicates the power up level of the sen sor emitting side the value ranges from OV to 5V Autosetting Notch OK Threshold White 1 9V 3996 The Autosetting Notch parameter indicates the result of the self calibration procedure OK will appear if it has been successful NOT OK will appear if the procedure has failed After the printing of the procedure result the device offers the execution of the function of paper characterization Characterize Paper and the change of the Notch Threshold parameter which represents the detection threshold of the notch Choosing the Yes value for the Paper parameter the device prints a graphic representation see fol lowing figures of the outgoing voltage of the alignment sensor expressed as a percentage and the Notch Threshold value This graphic representation is useful to set the most suitable value to assign to the Notch Threshold parameter and then to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations around zero C
22. if faulty DYNAMIC RAM TEST the message OK appears if functioning and NOT OK if faulty EEPROM TEST the message OK appears if functioning and NOT OK if faulty CUTTER TEST the message OK appears if functioning and NOT OK if faulty HEAD VOLTAGE is given the voltage of the head HEAD TEMPERATURE is given the temperature of the head PAPER PRINTED is given the number of centimetres of paper printed RETRACT COUNTER is given the number of retract made CUT COUNTER is given the number of cuts made POWER ON COUNTER is given the number of power ups made 30 VKP80ll User Manual CUSTOM 5 4 Printer parameters 5 CONFIGURATION This printer allows the configuration of the parameters listed in the following table The parameters marked with the symbol P are the default values Settings remain active even after the printer has been turned off and they are stored in non volatile memory RS232 BAUD RATE RS232 DATA LENGTH RS232 PARITY RS232 HANDSHAKING BUSY CONDITION USB ADDRESS NUMBER USB STATUS MONITOR AUTOFEED CUSTOM Communication speed of the serial interface 115200 19200 2400 57600 9600 1200 38400 4800 Number of bit used for characters encoding 7 bits car 8 bits car 0 Bit for the parity control of the serial interface None parity bit omitted Even even value for parity bit Odd value for parity bit Handshaking XON XOFF software handshaking Hardware hardware handshaking CTS
23. inates the Hexadecimal dump function 28 VKP80Il user Manual CUSTOM 5 2 Setup report 5 CONFIGURATION The following figure shows the setup report of the printer The shown values for parameters are sample values for the list and the description of printer parameters see the following paragraphs PRINTER NAME and FIRMWARE RELEASE PRINTER STATUS PRINTER PARAMETERS KEYS FUNCTIONS CUSTOM 801 rel 1 00 PRINTER SETUP INTERFACE PROGRAM MEMORY TEST DYNAMIC RAM TEST EEPROM TEST CUTTER TEST HEAD VOLTAGE V HEAD TEMPERATURE PAPER PRINTED cm CUT COUNTER RETRAC COUNTER POWER ON COUNTER RS232 Baud Rate RS232 Data Length RS232 Parity RS232 Handshaking Busy Condition USB Address Number USB Status Monitor Autofeed Print Mode Chars inch Speed Quality Paper Retracting Notch Alignment Notch Threshold Notch Distance mm Current Print Density 19200 bps 8 bits chr Xon Xoff RcFull Disabled CR Disabled Normal 15 20 cpi Disabled Disabled Normal FF key to enter setup LF key to skip setup User Manual VKP80II 29 5 CONFIGURATION 5 3 Printer status Printer operating status is indicated in the configuration print out in which next to the name of the components dis played the following information is given INTERFACE is given the interface present PROGRAM MEMORY TEST the message OK appears if functioning and NOT OK
24. ions between the printer and a personal computer using a 9 pin female serial connector 3 69 DEVICE Q 1 RXD do He TD SIGNAL GND M 5 a DSR de 17 CTS 19 Note When use serial cable we recommend the installation of a ferrite core the serial cable 20 VKP80Il user Manual CUSTOM 5 INSTALLATION 3 5 Driver The drivers are available for the following operating system OPERATING SYSTEM INSTALLATION PROCEDURE Windows XP Windows VISTA 32 64bit From the START menu press Enter and key in the path where the SW was saved on your PC then click OK Follow the instructions that appear on the Windows 7 32 64bit screen to install the driver Opos Linux Follow the instruction get back on the README TXT file you can find it in the software package downloaded in advance All drivers can be found in the DOWNLOAD section of the web site www custom biz CUSTOM User Manual VKP80II 27 3 INSTALLATION 22 user Manual CUSTOM 4 4 OPERATION 4 4 Adjusting paper width Paper width may be adjusted from 60mm to 82 5mm using the right Dx and Left Sx slides located at the paper infeed opening Move the right and left slides to adjust the paper width see following figure Below the right slide there are four point of reference for paper wi
25. ipment EN 55024 Information Technology Equipment Immunity characteristics Limits and methods of measurement EN 60950 1 Safety of information equipment including electrical business equipment GUIDELINES FOR THE DISPOSAL OF THE PRODUCT The crossed out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted munici pal waste For more detailed information about recycling of this product refer to the instructions of your country for the disposal of these products Do not dispose of this equipment as miscellaneous solid municipal waste but arrange to have it collected separately The re use or correct recycling of the electronic and electrical equipment EEE is important in order to protect the environment and the wellbeing of humans n accordance with European Directive WEEE 2002 96 EC special collection points are available to which to deliver waste electrical and electronic equip ment and the equipment can also be handed over to a distributor at the mo ment of purchasing a new equivalent type The public administration and producers of electrical and electronic equipment are involved in facilitating the processes ofthe re use and recovery of waste elec trical and electronic equipment through the organisation of collection activities and the use of appropriate planning ar rangements Unauthorised disposal of waste electrical and electronic equip
26. it detailing 1 Product code 2 Serial number 3 Hardware release 4 Firmware release To get the necessary data proceed as follows revisione firmware XXXXXXXXXXXXXX 0000000000000000000 VKP80II rel 1 00 PRINTER SETUP INTERFACE PROGRAM MEMORY TEST DYNAMIC RAM TEST EEPROM TEST CUTTER TEST Write down the data printed on the product label see paragraph 2 2 rel 1 00 PRINTER SETUP INTERFACE 5 support 2custom it Customer Service Department Print a Setup report Send an e mail to the Technical Service see paragraph 5 2 with the data collected CUSTOM User Manual VKP80II 73 11 TECHINCAL SERVICE 74 VKP80Il user Manual CUSTOM GUIS TOIL CUSTOM ENGINEERING S p A World Headquarters Via Berettine 2 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved www custom Diz Rev 1 60 Part Number 76200000002900
27. l CUSTOM 2 DESCRIPTION EXTERNAL REAR VIEW Left cursor for paper input Paper input Right cursor for paper input FORM FEED key LINE FEED key Status led gt CUSTOM User Manual VKP80II 11 2 DESCRIPTION PRODUCT LABEL PC Product code 14 digits SN Serial number HW Hardware release 0000000000000000000 PC SN HW 2 3 Key functions The following figures show the functions of printer s keys according to the operating condition of the device STANDBY E E 2 Fast push Fast push Advance the paper Advance the paper manual insertion i preset length 12 VKP80Il User Manual CUSTOM 2 DESCRIPTION POWER UP n LF LF 7 Hold down Hold down Ne print the print the SETUP report 5 L LF LF d FF Fast push Fast push skip the enter the SETUP MODE SETUP MODE 1 LF 0 TO FF 7 Fast push Fast push selected parameter CUSTOM User Manual VKP80II 13 2 DESCRIPTION 2 4 Status led flashes The Status led indicates hardware status of device Given in the table below are the various led signals and the cor responding printer status STATUS LED O GREEN GREE
28. l writing way Heverse enables printing rotated 180 degrees Font selection 11 cpi B 15 cpi A 15 cpi B 20 cpi A 20 cpi B 15 cpi NOTA CPI Characters Per Inch Setting of printing speed and printing quality High Quality Normal High Speed Setting of the retract function of the paper with paper presence on ejector during power up Disabled retract function disabled Enabled retract function enabled NOTE During power up if paper is present on the ejector and if this parameter is set to Enabled the printer will retract the paper Otherwise if the parameter is set to Disabled the printer will eject the paper Alignment management Disabled the notch alignment is not performed Enabled the notch alignment is performed Threshold value in percent for the recognition of the presence of notch by the notch Sensor 0 5 20 45 1 0 2 5 4 0 1 5 3 0 4 5 NOTE If the Notch Alignment parameter is disabled this parameter is not printed Notch Distance is the minimum distance in mm between the upper edge of ticket and the notch The numeric value of the distance is made up with the following four parameters for the setting of three digits two for the integer part of the number and one for the decimal part and of the sign Setting the digit for tens NOTCH DISTANCE mm x 10 0 2 4 6 8 1 3 5 7 9 Setting the digit for units NOTCH DISTANCE mm x 1
29. me very hot Do not use alcohol or hard brushes Do not let water or other liquids get inside the machine 6 MAINTENANCE b Clean the printing head by using a soft cloth moistened with isopropyl User Manual VKP80II 39 6 MAINTENANCE ATTENTION b Do not touch the head heating line with bare hands or metal objects Do not perform any opera tion inside the printer immediately after printing because the head and motor tend to become very hot Rotate the printing group B to the locking position 40 80 user Manual ATTENTION b Do not use alcohol or hard brushes Do not let water or other liquids get inside the machine Clean the dragging roller C by using a soft cloth moistened with isopropyl CUSTOM 6 MAINTENANCE ATTENTION b Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine SS Ney gt To clean the machine use pneumatic air or soft cloth CUSTOM User Manual VKP80II 41 6 6 3 Upgrade firmware WARNING During communication between PC printer for the firmware update it is strictly forbidden to disconnect the communication cable or to remove the power supply of the devices not to endanger the proper functioning of the printer Note Install on the PC used for printer upgrading the UPGCEPRN software available in
30. ment is punishable by law with the appropriate penalties The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this INDEX INDEX INTRODUCTION 7 Document 5 PEE TET 7 Explanatory notes used in this marntualo etel tt ce ale a erbe eel 7 DESCRIPTION T susan 9 Unpacking printer tee 9 10 Koy TUM CUOMS vat 12 Status led flashes irre hi 14 INSTALLATIQN iore erreur pointer gt 15 e 15 Installation and use with retracting 7 eene mU 18 epp T A 19 DNET nen aaea n 21 181414572416 23 Adjusting
31. nment 11 TECHNICAL SERVICE information required for contacting the technical service 1 2 Explanatory notes used in this manual NOTE Information or suggestions relative to the use of the printer ATTENTION Information required to guard against damaging the printer DANGER Information required to guard against operator injury or damage CUSTOM User Manual VKP80II 7 1 INTRODUCTION 8 VKP80Il User Manual CUSTOM 2 DESCRIPTION 2 DESCRIPTION 2 1 Unpacking the printer Remove the printer from its carton being careful not to damage the packing material so that it may be re used if the printer is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service Installation instructions Power supply cable Foam packing shell Box Paper roll 80mm Printer Open the printer packaging e Remove the paper roll e Remove the cable of power supply out the foam packing shell out the printer and remove it from its plastic covering Keep the box trays and packing materials in the event the printer must be transported shipped in the future CUSTOM User Manual VKP80II 9 2 DESCRIPTION 2 2 Printer component EXTERNAL FRONTAL VIEW Opening lever RS232 serial connector USB connector Power supply connector Paperoutput Cutter DaN 10 601 User Manua
32. pply unit cod 963GE020000003 optional ASSEMBLY INSTRUCTIONS Connect the adapter cable to the power supply unit as follows 1 LINE FEED FORM FEED RS232 USB oJ ole g B 62 VKP80Il User Manual CUSTOM 9 ACCESSORIES 9 2 Paper roll holder A paper roll holder kit cod 974DW010000318 is available for the printer to make it possible to use larger width rolls of paper The paper roll holder can be only assembled on the left side of the printer as shown in the following figures The kit includes see figure 1 Instruction sheet 2 for roll blocking 3 No 4 fastening screws 4 Paper holder support with near paper end sensor and regulating system for paper width CUSTOM User Manual VKP80II 63 9 ACCESSORIES The following figure shows the printer dimensions with the paper roll holder assembled 85 5708 9 503 A 5 T1 gj d TT no holes 1 ia 61 8 is 71
33. r the fixing holes On the basis of panel thickness calculate the screws length as follows Lv lt Sp where Lv indicates screw length Pn 8mm Sp panel thickness For example if panel thickness is 10mm Sp 10mm the max screw length will be 18mm CUSTOM User Manual VKP80II 15 3 INSTALLATION L M EN AL 2 VUE TS c gt 1 LIN NEZ gt L H 2 22722222222 Ss SSN Note The reference 1 indicates the screws that must located in the two external holes in front of the printer the refer ence 2 indicates the screw that must located in the center hole of the rear side of the printer 16 VKP8O0Il User Manual CUSTOM 5 INSTALLATION 3 2 Installation and use with retracting mode In the following table are reported the length recommended for the tickets using of the retracting mode
34. rs The alignment point is defined as the position inside the ticket to use for the notch alignment The distance between the notch edge and the alignment point is defined as Notch Distance If the Notch Distance value is set to O the alignment point is set at the beginning of the notch alignment point notch front alignment point PRINTING DIRECTION positive values of Notch Distance The value of Notch Distance varies from 0mm minimum and 32mm maximum this value is fix according to the mechanical distance between notch sensor and printing head CUSTOM User Manual VKP80II 69 10 ALIGNMENT The following figure shows a section of the device with the distances between the alignment sensors the printing head and the cutter cutting line 28 5 Cutter Head Sensor ESC POS EMULATION To define the alignment point you need to set the printer parameters that compose the numerical value of the Notch Distance parameter For example to set a notch distance of 15 mm between the notch and the alignment point the parameters must be set on the following values Notch Distance mm x 10 221 Notch Distance mm x 1 The Notch Distance parameter may
35. sed ex VKP80II Select Printer Custom VKP8OII Selected Printer Custom VKP80II Port filtering File psw ten CVKP8OILPSW Data flush status 71 Upgrade status Port config Ready to start Communication port init 10 After a few minutes a message on the screen warns that the update is completed Upgrade OK A Upgrade succesfully completed E 11 Print a new SETUP report to verify the new firmware release see chapter 5 User Manual VKP80II 43 6 MAINTENANCE 7 SPECIFICATIONS 7 1 Hardware specifications GENERAL Sensors Emulations INTERFACES RS232 serial connector USB connector MEMORIES Flash memory Receive buffer Graphic memory PRINTER Resolution Printing method Printing mode Printing format Character fonts Printing speed PAPER Type of paper Recommended types of paper Paper width External roll diameter Internal roll core diameter Core type CUSTOM 7 SPECIFICATIONS Printing head temperature notch presence paper presence paper presence on output printing unit open near paper end on external paper roll holder optional ESC POS from 1200 to 115200 bps 12 Mbit sec 384 Kbytes 16 Kbytes 2 logos of 608 x 862 for 80 82 5 mm paper width 203 DPI 8 dot mm thermal fixed head normal 90 180 270 height width from 1 to 8 bold re
36. tup 0 Referred to a standard CUSTOM receipt L 10cm Density 12 5 dots on 46 VKP80ll User Manual CUSTOM 7 SPECIFICATIONS 7 2 Character specifications ESC POS EMULATION Character density 11 cpi 15 cpi 20 cpi Number of columns 88 123 160 Printing speed Chars sec 1760 2460 3200 Lines sec 20 20 20 Characters L x H mm Normal 2 25 3 1 625 3 1 25 x3 7 3 Ejector specifications EJECTOR Ticket length Ticket presentation 70 mm 10 mm Retracting function 80 mm 10 mm 30 mm 80 mm 220 mm 10 mm 30 mm Ticket length Ticket presentation 60 mm 10 mm Ejecting function gt 80mm 10 mm 30 mm 350 mm 10 mm 30 mm NOTE 0 Maximum length recommended to guarantee the printer efficiency CUSTOM User Manual VKP80II 47 7 SPECIFICATIONS 7 4 Printer dimensions Length Height Width Weight 0000 f 9 H o c o 7 Me 123 5 63 6
37. uweri ouweriou weriouwe riouwerh klsdfhks dfksdfhj sdfkj2sd fk2jshdf jklh 34 80 user Manual CUSTOM 6 MAINTENANCE 6 MAINTENANCE 6 1 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life The following table shows the recom mended planning for the cleaning operations EVERY ROLL CHANGE Printing head Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 ROLL CHANGES Cutter Use compressed air Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Printer case Use compressed air or a soft cloth For specific procedures see the following pages NOTE If you use the device in dusty environments you must reduce the intervals between the cleaning operations CUSTOM User Manual VKP80II 35 6 MAINTENANCE 6 2 Cleaning For periodic cleaning of the printer see the instructions below CUTTER Rotate the printing group B to the locking position ATTENTION b Do not touch the head heating line with bare hands or metal objects Do not perform any opera tion inside the printer immediately after printing because the head and motor tend to become very hot 36 VKP80ll User Manual ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine Clean the cutter C by using compressed air CUSTOM 6 M
38. verse underlined italic PC437 PC850 PC860 PC863 PC865 PC858 euro High quality 80 mm sec Normal 180 mm sec High speed 220 mm sec Thermal rolls thermal side on outside of roll from 55 g m to 110 g m KANZAN from 60 mm to 82 5 mm max 180 mm upper fixing max 150 mm rear or lower fixing 180 mm 25mm Cardboard or plastic User Manual VKP80II 45 7 SPECIFICATIONS ELECTRICAL SPECIFICATIONS VKP80II Power suppl 24 10 optional external power supply y Medium consumption 7 1A Stand by consumption 9 0 04A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod 963GE020000003 OPTIONAL Power supply voltage from 100Vac to 240Vac Frequence from 50Hz to 60Hz Current output 24 10 Power 60 W ENVIRONMENTAL CONDITIONS Operating temperature from 20 C to 70 C 10 Relative humidity from 10 Rh to 80 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES For paper from 90 g m to 110 g m enable the dispenser continuous mode with command 10 65 see Com mand Reference For ticket width 60mm do not exceed a max length of 250mm 9 better to use an external shock absorber for rolls with a diameter higher than or equal to 100mm 6 Referred to model with paper holder support 9 Referred to model without paper holder support 9 Referred to Normal value for Current parameter see Printer Se
39. warns that the update is completed Upgrade OK xi a Upgrade succesfully completed Ex 12 Print a new SETUP report to verify the new firmware release see chapter 5 CUSTOM UPDATE VIA USB INTERFACE ATTENTION Only during the firmware update the connection between PC and printer must be direct without the use of wireless HUB ATTENTION Only during the firmware update do not connect or disconnect other USB devices NOTE For communication via USB you must install on PC the printer driver available in the download area of the web site www custom biz Proceed as follows 1 Write down the product code 14 digits printed on the product label see par 2 2 2 Goto the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area Print the SETUP report see chapter 5 Switch OFF the printer Connect the printer to the PC using a USB cable or a serial cable see paragraph 3 3 Switch ON the printer Start the software UPGCEPRN 8 Select the update file PSW location Firmware rel None Printer type None Hardware rel None Selected port None PSW Version None File cfg None File psw upgrade Data flush status Upgrade status Port config No upgrade thread active Communication port not init CUSTOM 6 MAINTENANCE 9 Select item USB and then select the USB device among those propo
40. y of no less than 10A closely to where the device is to be installed Periodically perform scheduled mainte nance on the device to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot GENERAL INSTRUCTIONS CUSTOM ENGINEERING S p A declines all responsibility for accidents or damage to persons or property occurring as a re sult of tampering structural or functional modifications unsuitable or incorrect in stallations environments not in keeping with the equipment s protection degree or with the required temperature and humidity conditions failure to carry out maintenance and periodical inspections and poor repair work THE CE MARKAFFIXED TO THE PRODUCT CERTIFY THAT THE PRODUCT SAT ISFIES THE BASIC SAFETY REQUIREMENTS The device is conformity with the es sential Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2006 95 CE and 2004 108 CE inasmuch as it was designed in conformity with the provisions laid down in the follow ing Standards EN 55022 Class B Limits and methods of measurements of radio disturbance characteristics of Information Technol ogy Equ
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