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Rainbow4(s) IP Phone User Manual

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1. P 1 Type BLF lt gt 2 Account ID Account 1 4b 3 Label bli 4 Value 6070 9 Extension B Switch Item BDesciptionn ied To display the account ID press the soft key Switch or i CO to modify the optional value is Account 1 to 6 To identify this key on LED for example bIf Value The phone number will be monitored by this key For example if user want to monitor the phone number 6070 please set 6070 here This code must be setted for pickup and this code provide by Server If the code is not matched by Server the feature of pickup will not work Conference The 3 way conference will be setup by pressing the key Conf while on calling For more info please refer to Chapter 2 8 The configuration item Label is a name to identify the key on LED can be set as conference Hold The same feature as the key Cw ror more info please refer to Chapter 2 5 The configuration item Label is a name to identify the key on LED can be set as hold DND Press this key will switch on or switch off the feature of DND The configuration item Label is a name to identify the key on LED can be set as DND Redial x The same feature as the me ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 32 Rainbow4 S IP Phone User Manual atcom The configuration item Label is a name to identify the key on LED can be set as redial Ca
2. SIP Server Port 5060 O Enable Outbound Proxy Server Disable Y O Outbound Proxy Serwer Port 5060 o Transport UDP 0 NAT Traversal Disable STUN Server Pot3478 O Set Password The password for Advanced Settings also is used for Web access as the role admin Path to set password on phone Press C 88 settings Advanced Settings Input password Set Password ATCOM TECHNOLOGY CO LIMITED www atcom com cn 58 Rainbow4 S IP Phone User Manual atcom Set Password 1 Current PWD G 2 New PWD 3 Confirm PWD Item Descripion _ The current password for web access as the role of admin it s admin by default New PWD To set the new password blank is acceptable Confirm PWD Input the new password again to confirm the new password Set password via Web Phone Security Basic Account Network DSS Key Phone Preference Password Modify Features User Type admin Current Password Upgrade New Password Auto Provision Confirm Password Configuration Confirm Cancel Dial Plan Voice Debug Network Path to set network parameters on phone Press C 88 settings Advanced Settings Input the password Network ATCOM TECHNOLOGY CO LIMITED www atcom com cn 59 Rainbow4 S IP Phone User Manual atcom 1 Network LAN Port PC Port VLAN Webserver Type WLAN VPN 4 Enter Back LAN Port Connect the phone with local n
3. Setup Voicemail Set Voice Mail 1 6025 2 6027 Account 3 2 3 4 Account 4 9 Account 5 6 Account 6 eh Save BIZ Check the voicemail User is able to check voicemail in below ways 1 Setup voicemail number Press the key C 2 Press the key EE select Message New Voicemail View Voice Mail 1 6025 1 new 0 old mail 2 6027 0 new 0 old mail 3 Account 3 Disabled 4 Account 4 Unregistered 9 Account 5 Unregistered 6 Account 6 Unregistered Connect Back ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 48 Rainbow4 S IP Phone User Manual atcom Select the account with N new N old mail and press the soft key Connect the corresponding voicemail will be connected Select the account with Unregistered and press the soft key Connect the setting page of Voicemail will be popped up 3 4 6 Settings Basic settings and Advanced settings will be introduces in this part Basic settings e Language e ime amp Date e ime amp Date Format e Ring tones e Headset Memory Mode Advanced settings e Accounts e Set Password e Network e Reset to factory Basic Settings Language Rainbow4 s supports multiple language to modify the language please press the key C i8 setting Basic setting 5 Language Select the target language and press the soft key Save ATCOM TECHNOLOGY CO LIMITED www atcom com cn 49 Rainbow4 S IP Phone
4. is the same as above 2 Modify the contact name phone number and ringtone 3 Press the Kev D or soft key Saved to save the modification press the key CoN soft key Cancel to Cancel the modification Add to Blacklist For more info about this operation please refer to Add to Contact Delete all History s records Path to delete all history s records on the phone Enter History UI Option Delete all Press or OK 3 4 5 Message User will benefit from the feature of voicemail when they re not available to answer an incoming call or missed some incoming calls However this feature must be supported by Server Voicemail must be set up before using it Set the voicemail via Web Account Basic Select an account to configure Voice Mail Sometimes the voicemail push can t be reached in time because the configuration problem with Server you must configure some related parameter via Web to make the phone automatically send its request to Server for getting voicemail info Set Subscribe for MWI via web Account 5Advanced Subscribe for MWI Set MWI Subscription Period secs via web Account Advanced MWI Subscription Period secs Set Voice Mail ATCOM TECHNOLOGY CO LIMITED www atcom com cn 47 Rainbow4 S IP Phone User Manual atcom There is 3 different methods to set up the voicemail 1 Press the key Cm after factory set 2 Press the key Cm for a while 3 Press the key CE select Message
5. OE The line is being occupied for dialing and displayed in the Area 7 NEN The line is on calling and displayed in the Area 7 r New incoming call and displayed in the Area 7 B8 _ Call hold and displayed in the Area 7 3 way conference calling and displayed in the calling UI BE cel bong hol and dispisyed in the ciling UL caina via Speaker and displayed in the Area t EG Lose WiFi Signal indicator and displayed in the Area 1 M Call Forward is activated and displayed in the Area 1 EE ee ee MN NN o o N Volume turn to be 0 and displayed in the Area 1 M Auto Answer is activated and displayed in the Area 1 amp DADs activated and displayed in the Area 1 3 4 Configuration Press the key to enter the Main Menu ATCOM TECHNOLOGY CO LIMITED www atcom com cn 22 Rainbow4 S IP Phone User Manual atcom Main menu a Feature Directory History L Im Message Settings Display App Enter Back Move the cursor via navigation key and press the softkey Enter or input the corresponding Number key Select the item of Main Menu 3 4 1 Status info It s able to check the status info via LCD Display or Web And the basic status and details status will be optional displayed on LCD display 1 Basic Status IP address MAC address Firmware version 2 Details Status Network info Production info and Account info in details Basic Status You re able
6. Rainbow4 s IP Phone User Manual Version 1 0 2014 09 04 Rainbow4 S IP Phone User Manual atcom Content Contact ATCOM cocesxesesusuiseneux REM EE ED Qs U M VENE x EE WEKRMKURUNN MEE ERN NNNM MANN NE ME KR NN WE NIE 5 1 Overview or RailbDOWALS usssekussuFcWbRssEkva kadausutzRaExVadEwEEVFMAEEFCREEESEEKREREFERNE 6 w TAS ACS TET ETT TTE T 7 PNE Sigel slg RETE TTE EEA EEA 7 MCN T 7 INN asssd t E 8 1 5 Management and Maintenance sssseessseeee nnne nhan nnn nan n nnns 8 INN FOLOCO lan iutaunassawaaes T TT 8 1 7 Compliant and Certified Standard seeeeennn mmn 9 1 0 PAC KIAT SE sccsvavet aub natn aces angie meaeterci vests qusaenane MGE DIU A EAA ES 9 Mo NI ESI ele a ee ae ee 10 2 Call Ui CIO wanenccancecnsemecessneceesccnssceesncessceuscaccsncncossmennensscenscscerscesseensenss 12 PEST dino pe Ma m 12 MAKE CANS RETE 13 2 oom Lu MERTETEEE 15 2 4 WINNS line TANG assess cdearictes ace MERDA RITE UD ene nC IB E RUE KE DU IRI RI EE Ed 15 255 Call HOIG Me c 16 PA CWEG IMTSTIET TET tenses utoiwonpeaeeatuuedasnonnents Maaabeeeutentenseaeeuaes 16 Zid WUE CaS canocncrusasanseceacdcuns deenaceadaneansedeasie nihaemmunawesmesetanecreene DEUS UM DEE MOS 17 225 av COHTeFel lO eon said aeecvesaeracicirscascaneouatneesagaanceutiraenanesnanei
7. LIMITED www atcom com cn 33 Rainbow4 S IP Phone User Manual atcom Line Key 1 Key event 2 event Park lt gt 3 Account ID Account 1 4b 4 Label park 9 Value roo Switch Item Description To specify an account to park the call press the soft key Switch or i C to modify the optional value is Account 1 to 6 To identify this key on LED for example as park The code for pickup the parked call and it is provided by SIP server DTMF Press this key while on calling the phone will send the configured Value automatically Memory Key2 1 Key event 2 event DTMF 4b 3 Label dimi 4 Value 6001 7 Save Switch Back Item Description To identify this key on LED for example DTMF The value sent to remote end while on calling Directory ATCOM TECHNOLOGY CO LIMITED www atcom com cn 34 Rainbow4 S IP Phone User Manual atcom Press this key to access Directory The configuration item Label is a name to identify the key on LED can be set as phonebook Speed Dial Press this key while standby state the specified target phone number will be dial from the specified account Memory Key2 speed dial 2 Account ID Account 1 4b 3 Label speeddial 4 Value 6056 Switch Item Description nnd To display the account ID press the soft key Switch or i CO to modify the opti
8. 9C or P bes Auto or Manual key Switch to modify it And Manual mean user must set this via web Time Set NTP via Web Phone Preference ATCOM TECHNOLOGY CO LIMITED www atcom com cn 51 Rainbow4 S IP Phone User Manual atcom Time Zone 8 China Beijing 0 Primary NTP Server pool ntp org Secondary NTP Server time windows com Update Interval secs 1000 o daylight Disable Fixed Type By Date By Week Start Month January Y Start Date 1 Start Hour of Day 0 Start Day of Week sunday Y Start Week of Month First In Month Y Stop Month January Y Stop Date 1 Stop Hour of Day 0 Stop Day of Week Sunday Y Stop Week of Month First In Month Y Offset minutes 0 Item Operation Description Time Zone Click drop down box Set a time zone matches condition to select Primary NTP l The primary NTP server that Manual input l Server provide time and date Secondary NTP l The secondary NTP server that Manual input Server provide time and date Update The interval that the phone gains Interval secs P time and date from NTP server Daylight Ciisledrepsdovmboex switch to control the status that P whether to enable the daylight or to select nat Fixed Type par nea Daylight fixed type only the specified items are configurable Click drop down box The month that the daylight rule to select begins taking effect Start Date l The day that the daylight rule Manual input l begins taki
9. CO LIMITED www atcom com cn 26 Rainbow4 S IP Phone User Manual atcom Busy Forward 1 Busy Enable 2 Forward to 6039 3 On Code 3 f 4 Off Code 3 T Switch Item Operation Description Switch on or Switch off the feature Press the key Enable mean this feature is or softkey Switch to enabled Disable mean this feature setup is disabled Forward to The Number key Setup the target phone number key and are which all incoming calls transferred permitted to be input to On Code The feature code to enable busy calls The Number key p OW forward the phone will send the Rey ane sae feature code directly to open bus permitted to be input y p y call forward Off Code E R The feature code to disable busy Eon Y calls forward the phone will send the key and are l f i feature code directly to close busy permitted to be input call forward No Answer Forward All incoming calls will be forwarded after time out once the feature of No Answer Forward is activated Setup this feature as below ATCOM TECHNOLOGY CO LIMITED www atcom com cn 27 Rainbow4 S IP Phone User Manual atcom No Answer Forward 1 No Answer Enable 4 b 2 Forward to 6038 3 After Ring Time oS lt gt 4 On Code 38 5 Off Code 388 Item Operation Description 4 gt Switch on or Switch off the Press the key feature On mean this feature is or softke
10. Line keys Memory keys aside the BLF LCD Display Programmable feature keys and Soft key on Standby UI Press the programmable key for 2 seconds you re able to modify the feature of each programmable key ATCOM TECHNOLOGY CO LIMITED www atcom com cn 30 Rainbow4 S IP Phone User Manual atcom All programmable keys has been classfied as N A Line Key BLF Key event Speed dial Intercom And the Key Event has been classfied as Conference Hold DND Redial Call return Pickup Call Park DTMF Directory Commments N A N A means this key is not permitted to be set as a programmable key Line key Display the account informantion press it for making a call answering incomming calls call hold and resume Line Key1 Line Key 2 Account ID Account 1 4b 3 Account name 6061 4 SIP Server 192 168 1 123 Switch Om GS To display the account ID press the soft key Switch or Gr modify the optional value is Account 1 to 6 modifiable m Eb door mec any value for some account ID the account name will be null BLF Indicate the status of monitored account Once set the BLF key with Pickup feature user is able to answer the incoming call to the monitered account by pressing the corresponding BLF key If the monitored account is idle press the corresponding BLF key for spead dial ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 31 Rainbow4 S IP Phone User Manual atcom Line Key1
11. Number Replace Number Replace Upgrade Add E dit Delete Auto Provision Configuration Dial Plan Area Code Block Out Account Account Save Description Sample L The string works as replacer not null The string that to be replaced not null The account to apply this dial plan blank or 1 to 6 is valid Number 1 to 6 means account 1 to 6 If you want to apply this rule to account 1 3 and 4 just type in 1 3 4 And if keep it as blank it means applying this dial plan to all accounts Multiply replace rules can be configured in one phone after one replace dial plan configured click this button to add a new one The existed replace dial plans are editable The specified dial plan should be selected until it is covered with orange and the input fields Number and Replace shows the details correctly After modifying click button Edit to make it to be effect Delete one added or saved replace dial plan or multiple ones click the frame after the specified replace dial plan before delete it and then click button Delete Any alteration won t take effect until the button Save is clicked ATCOM TECHNOLOGY CO LIMITED 72 www atcom com cn Set Number as 6 Set Replace as 6032 Set Account as 1 3 4 It means when dial 6 the phone will dial 6032 via the 1st available line in account 1 3 and 4 automatically Rainbow4 S IP Phone User Manual atcom 4 6 2 Dial
12. User Manual atcom English m O Francais O pycckui Espanol O mx O l PET Save Back Set language via web There is a drop down box at the top left corner of webpage choice one kind of language and click the language will take effect immediately Francais py cckHH Account Network DSS Key Phone Espanol T rkce Wizard i i Deutsch Firmware Version 1 4 0 20420 Italiano Time amp Date Time amp Date will be displayed at the standby page of Rainbow4 s and these info will be related with all process of IP phone Time amp Date can be gained by NTP Server automatically or set manually NTP Setting Path to set on the phone Press IS settings Basic Settings Time amp Date NTP Settings ATCOM TECHNOLOGY CO LIMITED www atcom com cn 50 Rainbow4 S IP Phone User Manual atcom NTP Settings Time Zone 8China Beijing lt gt NTP Server pool ntp org secondary NIP Server time windows com Tec S ro Daylight Saving Disabled 4 b Item Operation Description Time Zone gt Select the correct Time Press the key orLisoft Zone for the IP phone key Switch to modify it NTP Server Key in the IP address of domain Specify the NTP Server name by the number keys 3 Secondary NTP Key in the IP address of domain Specify the standby Server name by the number NTP Server keys 3 Daylight Savin Optional Off d Press the key
13. and choose History option then select one of call history entry and press Dial soft key or pickup the handset to call this number 2 Pickup the handset press History soft key then select one of call history entry and press Dial soft key to call this number 3 Pickup the handset press I and enter Call History then select one of call history entry and press Dial soft key to call this number 2 3 Pre dial Its a method to dial a phone number immediacy at standby mode ATCOM TECHNOLOGY CO LIMITED www atcom com cn 14 Rainbow4 S IP Phone User Manual atcom The method is as below A Dial up the phone number at standby mode B Press soft key Dial or Pick up the handset or Press CO or p to send out the number 2 4 Multiple line dial up Rainbow4 s supports 6 SIP lines That means user can register 6 different sip accounts simultaneity User is able to choose line1 line2 line 3 line 4 line 5 or line 6 by pressing corresponding line key Line 1 or the 1 Line registered successfully under idle is the priority to pick up the calls Rainbow4 s maximum supports 24 concurrent calls that means 24 calls can be setup on each of single line but the total number of concurrent calls on all lines can not more than 24 When there is an incoming call to another line LCD will show the incoming phone number and line LED will be blinking in green User is able to press the corresponding line key or press soft
14. anonymous call rejection MN the phone disables anonymous are permitted to be input Ver call rejection by sending the feature code to the server ATCOM TECHNOLOGY CO LIMITED www atcom com cn 38 Rainbow4 S IP Phone User Manual atcom Set Anonymous Call via web Account Basic Select the Account 5 Anonymous Call Set Anonymous Call Rejection via web Account Basic Select the Account Anonymous Call Rejection 3 4 3 Directory The content of Directory includes local phonebook and blacklist Enter Directory as follow 1 Press the soft key Directory when the phone is standby 2 Press the navigation key z 3 Press the menu kuv and then select Directory Configure the Directory via Web atcom Basic Account Network DSS Key Phone Contacts Phone Call Info Index Name Office Number Mobile Number Other Number Account 1 damon 5007 5008 Auto 2 jassica 21227 Auto 3 kobe 333 Auto 4 rachel Auto Save Delete Move to Black List Contacts Name Office Number Mobile Number Other Number Account Auto T Ring Auto T Add Edit Search All operations on Directory via Web will be not active until click Save When too much item existed in the Directory it will be an easy way to search by keyword about name Office Number Mobile Number or other Number The exactly matched item will be listed otherwise you will be prompted Not find the specified contact ATCOM TECHNOLOGY CO LIMITED www atcom
15. means the phone will to 6 If you want to apply this enter the Call End UI rule to account 1 3 and 4 just when dial 10086 with type in 1 3 4 And if keep it as account 2 4 or 6 blank it means applying this dial plan to all accounts Confirm Apply this dial plan oce Recover all input fields to the state that saved at latest time 5 FAQ ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 15 Rainbow4 S IP Phone User Manual atcom 5 1 How to reset to factory There are 3 methods for factory reset 1 Factory reset via phone a Press the key b Select Settings then press the soft key Enter c Select Advanced Settings then press the soft key Enter d Input the access password then press the soft key Enter e Select Reset to factory then press the soft key Enter f Press the soft key OK then the phone will be reboot and resumed to factory default settings Factory reset via Web a Key in the IP address of phone with a browser b Access the webpage of phone as the role of admin username password is admin admin C Select Phone d Select Upgrade e Click the button Reset to Factory f Click the button OK Factory reset during starting a Hold the key and while power on for 5 seconds b The phone will be reboot and resumed to factory default setting 5 2 Upgrade the firmware on safe mode If the phone can t be started successfully user is able to upg
16. the DHCP server has been enabled Check the network gateway Check the DNS Make sure the input account matched the one provided by Service Provider Make sure SIP Server has been enabled already Make sure the Port of SIP Server it s 5060 by default te 2 i 6 2 The phone is failed to gain IP address EM Make sure the network cable has been plugged into the LAN port Make sure the network cable or port of network switch are working fine 3 Make sure the DHCP server has been enabled and there are available IP address 4 Try to set the LAN port as Statics IP p 6 3 Only one party can hear from another on calling 1 Try to make a IP peer to peer call to make sure the mic and speaker are working fine 2 Enable STUN via Web ATCOM TECHNOLOGY CO LIMITED www atcom com cn TT Rainbow4 S IP Phone User Manual atcom 3 Set the address of STUN Server for example stun sipgate com 4 Present this operation above and the phone will be reboot 5 Try to make a normal call again 7 Abbreviation DND Do Not Disturb CFWD Call Forward Bxfer Blind Transfer Conf Conference Num Number SIP Session Initiate Protocol RTP Real time Transport Protocol SDP Session Description Protocol VPN Virtual Private Network VLAN Virtual Local Area Network QoS Quality of Service Syslog System log UDP User Data Protocol TCP Transmission Control Protocol TLS Transport Layer Security Protocol BLF Busy Lamp Field DNS Domain Name Syst
17. you get a file names as configuration ra Name Date modified Size di configuration 2014 10 10 11 14 config tar qz 2014 10 10 11 14 9 KB The content of configuration file listed as below gt Name Date modified Type Size di Calllist 2014 10 10 11 14 File folder di Contacts 2014 10 10 11 14 File folder di DialRule 2014 10 10 11 14 File folder di Features 2014 10 10 11 14 File folder M Network 2014 10 10 11 14 File folder di Phone 2014 10 10 11 14 File folder di Setting 2014 10 10 11 14 File folder di voip 2014 10 10 11 14 File folder 4 4 2 Import configuration file Click the button Choose file to select the target file for importing and then click the button Import The phone will be rebooted a couple of minutes later and import successfully Note If some part of the configuration file has been modified manually it must be re compressed as the format of tar gz 4 5 Export System log When the phone doesn t working well System log is the best assistant tools for troubleshooting all operation details has been recorded This operation is available via Web only Export System Log Log Location Local Server Server Name Log Level Info Y Export ATCOM TECHNOLOGY CO LIMITED www atcom com cn 70 Rainbow4 S IP Phone User Manual atcom Item Description Log Location You can import the system log to local PC or remote Server User must fill the address of server if yo
18. AC address automatically once a phone uses this control file to upgrade the Config file at the specified location for example a Rainbow4 s s MAC address is EA F5 GA 54 4D DR the corresponding control file should name as EAF5GA544DDR tar gz MD5 is the property of a file and it s always used for integrity checking you can get it by using specified software When upgrade the Firmware the phone will compare the firmware s MD5 with the specified MD5 and it will refuse to upgrade if them are not the same 4 4 Export amp Import configuration file If user wants to set the same configuration on multiple phones there is an easy way that export the configuration file from one phone and then import this file into other phones This operation can be completed via Web only Note This operation is available for the same models only Import Export Config Import File g Choose file No file chosen Import Export Export User Data 4 4 1 Export configuration file There is two ways to export the configuration files e Don t check the Export User Data and click Export directly it will export the template of the configuration file e Check the Export User Data and then click Export it will export a configuration file that carries with user s configured data ATCOM TECHNOLOGY CO LIMITED www atcom com cn 69 Rainbow4 S IP Phone User Manual atcom To modify the exported configuration file you should to decompress it until
19. Blacklist Cancel www atcom com cn 42 Rainbow4 S IP Phone User Manual atcom Edit the contact item via Web Contacts Contacts click on the item to edit modify messages Click Edit Click Save Delete the contact Path to delete the contact on the phone Press CE spmectorycsbocal Contacts Select the item to delete Option Delete OK OK Local Contacts jassica kobe Delete Contact y rachel pha stan Cancel Press the soft key Cancel at the Warning UI to stop deleting Delete the contact item via web Contacts Contacts Select the item to delete Click on Delete Click on Save Move to blacklist Path to move to blacklist on the phone Press Directory Local Contacts Select the item to move Option Move to Blacklist OK OK ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 43 Rainbow4 S IP Phone User Manual atcom Local Contacts jassica kobe Move selected to blacklist ata rachel y stan OK Cancel Press the soft key Cancel at the Warning UI to stop this operation Move the contact item to blacklist via web Contacts5 Contacts Select the item to move to blacklist 5 Click on Move to black List Click on Save Blacklist The purpose of blacklist s feature is to block the phone number inside blacklist to call the host phone number but it s available for the hosted phone number to call any phone number in the black list The most
20. Dari x is ac A PRESE ipd Gr gonna doe irdtnir a c cR ebur Ra Oa ind 48 Delete one item BEReE IS EA D TOL OL ICTU 49 Check qhedetalls i WISLO V ae nn ee rdc pude nd insist a abt UOCE PES LAE DA VUA R MUN ee ee 49 7 Nea fa a Bore T T ee 50 Add OB CNS RET TER punts cea aaa a ENE E E A E E a a 51 Delete all HIStory S Tecor S errien Or NE r gaia itdeereicamenmneseeentcaued 51 Shaa MOSSO rora E A AEST 51 POE M a TIT E E E 51 Check the volceimall 15x pad tas mi buo bx ni iE E Ee a E E E a is 52 Ce MEE S E E E E T EE E E A E E T ET 53 BIG SSCS RT m E E a S E E EE E 53 AYDC S neige tnm 61 DN 7 DISDIAY 69 na kV owe COD e E E Pata dieu ee eee US Esq tO E SU DE pU ee eee eee 69 se 4l PET 70 3 2 0 ADDING AU Ol lage santencucmanameatinnaaenandaaniaiaes EINEN aed euanameauneaeenanianeneat 71 4 Advanced Feature oicaockREEUEESURKFNEUNSE MM E TP EE M INN EDU ERO EN ED DM M SE B DEN NA EN NUN DN 72 EGIT ET ee eee er eee 72 4 2 Capture and Upgrading ssssawssstiaaniast maa md dirapeua dada Sues dau oiu DUE DE QU 73 By AUO UDG Fae OT o T ELIT 74 4 4 Export amp Import configuration FIC cece cece e eect eee nnne nnn 75 4 4 1 Export configuration file ccc cece cece eee eeeeee ee mnm 76 4 4 2 Import configuration file ce cee seca eee eeccceeeneenseusn
21. LAN port Under the Bridge mode other devices Laptop IP phone is able to access network via the PC port of Rainbow 4 S ATCOM TECHNOLOGY CO LIMITED www atcom com cn 9 y Rainbow4 S IP Phone User Manual atcom i Network i a 1 Stand bracket installation instruction A Put the bottom side of the IP phone upside and press one side joints of stand bracket into the slot please refer the picture as below ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 10 Rainbow4 S IP Phone User Manual atcom B Press the other side joints into the slot according to the direction of the arrow D Disassemble the stand bracket Push the spring joint of stand and pull the stand according to the direction of the arrow When the joints are pulled out of the slot you can take off the stand bracket ATCOM TECHNOLOGY CO LIMITED www atcom com cn 11 Rainbow4 S IP Phone User Manual atcom 2 Wiring instruction Plug in the power adapter cable and handset or headset to the corresponding ports as below picture and press them to the slots on the stand bracket emmy n DC LAN PC Headset Handset 2 Call Function ATCOM TECHNOLOGY CO LIMITED www atcom com cn 12 Rainbow4 S IP Phone User Manual atcom 2 1 Answer the calls When there is an incoming call phone will remind user with ringing There are 3 ways to answer the call A Answer by handset Pick up the handset and talk with the caller If you want
22. M 64M eeu Ralitbows 262MHz Dual Core LED Indicator 1 Status Light 4 line indicators 8 BLF indicators 1 voicemail indicator 1 headset indicator 1 mute indicator Rainbow ET Expansion 16 programmable keys on each Rainbow ET Module 1 3 Software Sip 2 0 RFC3261 and other related SIP RFCs 6 SIP lines registration STUN Jitter Buffer VAD CNG G 711A u G722 G 723 G 726 16 G 726 24 G 726 32 G 726 40 G 729 in16 16 iLBC Echo Cancellation SIP Domain name Authentication and Backup SIP Server DTMF Inband RFC2833 SIP INFO V NW NW NN Call transfer Call forward 3 way conference Call hold Call back DND Do Not Disturb Auto answer Blacklists Block Call ID Block Anonymous call Dial plan IP call gt Phone book with 200 records 200 answered calls 200 missed calls 200 dialed calls Auto update via HTTP FTP TFTP PNP gt Syslog gt SNTP NTP gt Customized Ringtone gt Daylight Saving time gt VLAN VPN ATCOM TECHNOLOGY CO LIMITED www atcom com cn T Rainbow4 S IP Phone User Manual atcom gt WEB access with different login level gt Multi language English Chinese Farsi French German Hebrew Italian Portuguese Russian Spanish Turkish 1 4 Network LAN PC Support Bridge mode Support VLAN Support L2TP VPN Support DHCP STATIC PPPoE Primary Secondary DNS Server Support QoS Web access via HTTP amp HTTPS VV NN N N NN 1 5 Management and
23. Maintenance Support safe mode and firmware updating under safe mode Support different level user management Configuration via web keyboard Support multi language Firmware and configuration file auto provision Support system log VV VV VV 1 6 Protocol IEEE 802 3 802 3 u 10 Base T 100Base TX PPPoE PPP over Ethernet DHCP Dynamic Host Configuration Protocol SIP RFC3261 RFC3262 RFC3263 RFC3264 RFC3265 RFC2543 RFC3489 RFC3842 RFC3515 RFC2976 RFC3428 RFC2327 RFC2782 RFC1889 TCP IP Transfer Control Protocol Internet Protocol RTP Real time Transport Protocol RTCP RTP Control Protocol DNS Domain Name Server TFTP Trivial File Transfer Protocol HTTP Hypertext Transfer Protocol FTP File Transfer Protocol V NW NN Vo NW NN N NN ATCOM TECHNOLOGY CO LIMITED www atcom com cn 8 Rainbow4 S IP Phone User Manual atcom 1 7 Compliant and Certified Standard gt CE AGC01180140201E2 AGCO1180140202E2 gt Comply with ROHS in EU gt Comply with ROHS in China CE FC X RoHS Operation temperature lower than 609 C Storage temperature lower than 60 C Humidity 10 to 90 no dew V NW NN 1 8 Packing list Model Rainbow4 s Telphone 1 Unit Handset 1 Unit Handset cable 1 Unit Stand bracket 1 Unit Power adapter Optional Network Cable unit 1 5 meters CD User mnuaal iUnit Rainbow ET Optional Headset Optional 1 9 Installation Rainbow4 s is able to be connected with network via
24. Type 1 Webserver Type HTTP amp HTTPS 4b Save Switch Back Set Webserver type via Web Network Advanced Web Server Type VPN Rainbow4 s support the feature of VPN and this feature must be supported by VPN Server VPN 1 VPN Status Disabled 2 VPN Type L2TP TUNNEL P gt 3 VPN Server 4 User Name 5 Password Save Switch Set the VPN via Web Network Advanced VPN Reset to factory Once reset to factory all parameter settings will back to the factory default value and all configuration will be cleared users must be careful on this ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 62 Rainbow4 S IP Phone User Manual atcom Advanced Settings 1 Accounts Set Passw Network Reset to factory settings OK Cancel Reset to factory via Web Phone Upgrade Reset to Factory 3 4 7 Display For more convenient users are able to adjust the contrast grade and backlight of the main LCD display and the BLF LCD display Display 1 Slave Contrast 2 Backlight Enter Back Slave Contrast There are 9 different contrast grades for options press the soft key Switch or the key C for modification 6 is the default value ATCOM TECHNOLOGY CO LIMITED www atcom com cn 63 Rainbow4 S IP Phone User Manual atcom Slave Contrast 1 Slave Contrast 6 Switch Backlight Backlight is the brightness of LCD also it has been defined as 9 dif
25. call forward features will be unavailable Any type of Call forward feature is activated the Icon will be indicated on the LCD Display and the soft key Forward at the bottom line of LCD display will turn to be Forward Always Forward All incoming calls will be forwarded to target phone number once the Always Forward activated setup this feature as follow ATCOM TECHNOLOGY CO LIMITED www atcom com cn 25 Rainbow4 S IP Phone User Manual atcom Always Forward 2 Forward to 6040 3 On Code 36 4 Off Code 366 Item Operation Description Switch on or Switch off the Press the key OF feature Enable mean this the soft key Switch to feature is enabled Disable mean setup this feature is disabled Forward to The Number key key Setup the target phone number and Z are permitted to be which all incoming calls input transferred to On Code T The feature code to enable all The Number key key i UT incoming calls forward the phone and Z are permitted to be input will send the feature code directly to open all incoming calls forward Off Code T The feature code to disable all The Number key key A EN ECCE incoming calls forward the phone P will send the feature code directly input i p to close all incoming calls forward Busy Forward It means the phone is busy once the phone is not at standby mode Setup this feature as below ATCOM TECHNOLOGY
26. com cn 39 Rainbow4 S IP Phone User Manual atcom Local phonebook Name and phone number are permitted to be saved into the local phonebook and up to 400 items It s able to add new contact edit or delete exist contact or dial also move the item to blacklist Make calls from directory Path to set on the phone CE 7 precor Local Contacts Select the record Dial If only one phone number saved with the selected contact person the phone number will be dialed while calling the contact person Local Contacts jassica ego kobe 333 sa rachel 444 y stan If multiple phone numbers saved with the selected contact person user must select one of the phone numbers for dialing while calling the contact person ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 40 Rainbow4 S IP Phone User Manual atcom Local Contacts 1 Office 6007 m 2 Mobile 6008 3 Other Dial Back Add new contact Path to add new contact on the phone press Directory Local Contacts Add Local Contacts 1 Name Office Mobile 2 3 4 Other 9 Account Auto lt q gt 6 Ring Auto qP Save abc BIZ Back Item Operation Description Input by number It s used to identify different phone keys or Z key numbers Any reduplicated names change the input are not permitted in the directory method via pressing the soft key abc You can save three numbers at Mobile Input by number most While calli
27. conference will be ended and the calling between the other two parties will be hung up as well 5 The initiator of 3 way conference can press the soft key Split to separate the conference call and the calling between initiator and the other two parties are still active but under the status of Call hold 6 After split the 3 way conference press the soft key More and then press the softkey Join to resume the 3 way conference or press the softkey Conf to setup a new 3 way conference call 2 9 Hang up the phone 1 Softkey hang up While on calling press the softkey End Call to hang up 2 Handset hang up Put back the handset at handset mode the current calling will be hung up 3 Speaker hang up Press key at speaker model the current calling will be hung up 4 Headset Hang up Press key at headset model the current calling will be hung up 5 Hang up one line call ATCOM TECHNOLOGY CO LIMITED www atcom com cn 17 Rainbow4 S IP Phone User Manual atcom Press the hook to hang up the current calling when 2 calls happened Simultaneously 2 10 Voicemail Rainbow4 s has a C key for entering voicemail box and indicating new voicemail Press Cm key to enter the menu to configure voicemail number if you have never configured it previously Otherwise the voicemail number will be called after pressing it 3 Keypad and GUI ATCOM TECHNOLOGY CO LIMITED www atcom com cn 18 Rainbow4 S IP Phone User Manua
28. eeenseunnaesessensnresneage 77 duos POE Sy O Oea a A E EA AES 77 Z0 DIS DIG eea rE E E M EPI MEUM IE EN MEE 78 A Cilia RODICE RUNG ptccratesaretiaricte cinta ne essets E E 78 4 oWMMPIISeUmRCTTNRUEE mm 9 Aas Ar COE e EEE ERA 81 2 9034 BIOCK OL arnee E E E E AEREN 82 9 FAQ oa E EVA INR FREREEEIRRRETLRNRRENISEENCEEOEATAREERREREOREIEPER RR E REN 83 5 1 How to reset to factory c ccccccscscceuesscccuencucuveneucueuseuetensusurensueususeueuensuge 83 5 2 Upgrade the firmware on post MOdE cc cccc cece eeee eset ee menn nnn 84 5 3 How to make IP Peer to Peer Call ccccccceeeseueeueeueeueeuveuveuuteuteuteuueuunaunes 84 6 TOUDI SNOOUNG us cousin c CR RR CE EGRE OCA DICA RO RC RCACRR AENEAN NEDA 85 6 1 The phone is failed to register to SIP server ceeeeennnn nnn 85 6 2 The phone is failed to gain IP address seeeeeennnn nmn 85 6 3 Only one party can hear from another on calling eere 85 Fx ADDTEVIS ON 5us2 sPxavEEREEEERERNMR EERLERARRR a n AEESRM EINER UMEESERMEEEKEENREEREEEMEMESENEEE 86 ATCOM TECHNOLOGY CO LIMITED www atcom com cn 3 Rainbow4 S IP Phone User Manual atcom ATCOM TECHNOLOGY CO LIMITED www atcom com cn 4 Rainbow4 S IP Phone User Manual atcom Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market We have been keeping innovating with customer s needs oriented working with partners to establ
29. eensenaaten 17 2 9 Hang UD Ne DIOS estara q3d iE Ex IIR RP adO NUR ud Goa OP UU Uva Hana a ACIE ERN 18 PME MEC e u EET m m 19 2 REV DAG and GU LEssseseosinnaaus pk RE EYE EEEO 19 CNN T PIPERIS A E E 19 Ce aE a T 21 CAS EEE aE Y APE E E EEEE E EE E T 22 A CONNU RT TETTE TTE 24 Beale CCS INO sarc TT IIT 25 BAC 0c 10 Cn a en ee ee ee a eee eee eT ee ery 25 BS Se ES TT NITE D TE DT E A E pean nee onees 25 Check the Status info via Web vo ccc cccecceseeueseeeeeeceseeauveeeuuesauueeeuuuseuuuseeuuessauuveneuuesauuyenuuuenauvenaunnes 26 oma NEe lU i i PRT T E UU E AAEE 26 CLEON T T RTTTIT 27 Call WV ANG secus dosseeeUPMEEpI cannes ue E A MEER MM UEM MM EMAIL I 30 eric LT TT 31 Beocleclanagcleliog lt gt Ca eee eee LOEO 32 Ba aa ha 40 AOIN O cena E I 40 ANONYM Oo Calerga EEEE EEE E A EEO EAE E NT EOE 41 T DEO LOTY arrr E E 42 ATCOM TECHNOLOGY CO LIMITED www atcom com cn 2 Rainbow4 S IP Phone User Manual atcom Local DHOBODOOR puente E E N xd Na ia wa due IURI OFOUPS Dn n MOREM MU Fed DENEN TENA UNE 43 PV dc RENTRER TT 48 E M R m in M OE 48 Make calls from BISEOEM uiis ii op RO XXV a
30. em SRTP Secure Real time Transport Protocol NTP Network Time Protocol VAD Voice Activity Detection CNG Comfort Noise Generator ATCOM TECHNOLOGY CO LIMITED www atcom com cn 78
31. ep Account as null It means the phone will use the 1st available account to call 6033 after Dial now Time out seconds when inputting four figures begin with 6 Note Dial now rule is different with hotline The Dial now rule will take effect when input numbers matches the dial plan and hotline takes effect in situation that the phone is in dialing state Rainbow4 S IP Phone User Manual atcom the button Save is clicked NENNEN Set Dial now Time out via web Phone Features General Information Dial now Time out secs 4 6 3 Area Code Dial plan Area Code has been defined to identify each different area To call a phone number of other areas user must add the area code to be in front of the phone number For convenience area code has been recommended to be configured while frequently dialing to that type of phone number atcom Basic Account Network DSS Key Phone Preference Replace Rule Dial now Area Code Block Out Features Code Upgrade Minimum length 8 1 15 Maximum length 15 1 15 Auto Provision Account Configuration Description Sample Item NL UE The area code dialed before the Set Code as number 0086577 The minimum length of the Set Account as 5 number input to active the area Set Minimum length code dial plan as 5 The maximum length of the It means when dialing number input to active the area 83018618 with the 5 code dial plan account the pho
32. etwork via LAN port to gain IP address in 3 ways DHCP Static PPPoE Set the LAN port via Web Network Basic DHCP The phone gains IP address via DHCP by default If the phone gains IP address via Static IP user must input the IP address info STATIC IP STATIC IP manually 1 E 3 4 D PPPoE IP 192 168 1 149 E Subnet Mask 255 255 255 0 Default Gateway 182 168 1 1 Pri DNS 8 8 8 8 Sec DNS 4 4 4 4 Save 123 Delete Back ATCOM TECHNOLOGY CO LIMITED www atcom com cn 60 Rainbow4 S IP Phone User Manual atcom If the phone gains IP address via PPPoE user must input user name password of PPPoE and PPPoE server or ISP support will be requested in this way PPPoE ah 1 User Name pppoe e Password ibd Delete PC Port Only bridge mode support by PC port VLAN The feature of VLAN must be supported by network switch and by default this feature it s not activated on Rainbow 4 s VLAN 1 VLAN Status Disable 4 2 LAN VID Number 1 3 LAN Priority 0 4b 4 PC VID number 9 PC Priority 1 4b save Switch Back Set the VLAN via Web Network Advanced VLAN Webserver Type ATCOM TECHNOLOGY CO LIMITED www atcom com cn 61 Rainbow4 S IP Phone User Manual atcom Webserver type include HTTP and HTTPS different access port will be required by different access type user is able to confirm the port info at the webpage HTTP amp HTTPS are both permitted by default Webserver
33. ferent grades The number 9 means the lightest Backlight 1 Main Backlight 6 2 Slave Backlight 6 3 Expand Backlight No Console Save Switch Back To adjust the brightness of LCD expansion module it must be connected with the hosted phone Otherwise the host phone will indicated No expansion module 3 4 8 Application ATCOM TECHNOLOGY CO LIMITED www atcom com cn P Rainbow4 S IP Phone User Manual atcom 4 Advanced Feature 4 1 Codecs Rainbow4 s support multiple codecs users can select the codes via Web Account Network DSS Key Phone Contacts Account Audio codecs Disabled Codecs Enabled Codecs ATCOM TECHNOLOGY CO LIMITED www atcom com cn 65 Rainbow4 S IP Phone User Manual atcom lt means to enable the item of Disabled Codes means to disable the item of Enabled Codes click the button or to sort all enabled codes the top item has the highest priority Note Multiple different items of G723 iLBC should not activated simultaneously 4 2 Capture and Upgrading Account Network DSS Key Phone Preference Pcap Feature Features Pcap Feature Start Stop Export Upgrade Lih m Export Auto Provision Configuration Dial Plan Voice Security Click the button Start to start the capture and click the button Stop to end the capture Then click the button export to download the capture file ATCOM TECHNOLOGY CO LIMITED www atcom com c
34. file xml UserName The user name to access the file server Password The password to access the file server AES Key If the configuration file has been encrypted the AES key will be used to decrypt for auto upgrading Check New If set this parameter as On the phone will do some check for Config upgrading and it will upgrade automatically once the conditions are met Repeatedly If set this parameter as On the phone will do some check for upgrading after Interval minutes and it will upgrade automatically once the conditions are met If set this parameter as On the phone will do the check for upgrading at a certain time in every week The time range that the phone do the check for upgrading every week and it s configurable once the Repeatedly is On The day of week that the phone do the check for upgrading every week and it s configurable once the Repeatedly is On The sample of control file ATCOM TECHNOLOGY CO LIMITED www atcom com cn 68 Rainbow4 S IP Phone User Manual atcom lt xml version 1 0 gt lt AUTOUPDATE Model Rainbow4 s gt Config URL http www atcom com cn temp MAC tar gz gt lt PhoneBook URL tftp 192 168 1 190 phonebook xml gt Firmware MD5 cadfadfaqeqedadfadfa URL http www atcom com cn temp Rainbow4 s V1 5 1 fw AUTOUPDATE MAC tar gz refers to the specified files that named as the phones MAC address the phone will find the tar gz file which named as its M
35. he circle Press the wit v to select other ringtone for playing Set ring tones via Web Account Basic Ring tones Headset Memory Mode Headset memory mode can be used to control the default device to make or answer calls This function is disabled by default which means the phone will communicate with others by hand free when pre dial or making calls from history ATCOM TECHNOLOGY CO LIMITED www atcom com cn 55 Rainbow4 S IP Phone User Manual atcom or directory and so is the situation that pressing Answer soft key to accept an incoming call Once this function is enabled the phone will make or answer calls Oo by headset Long oe S can change the status of the Headset Memory Mode This function can be configured on the phone only Press iS settings Basic Settings 5 Headset Memory Mode Headset Memory Mode 1 Headset Memory Mode Disable Switch Advanced Settings Password will be requested while accessing the page of Advanced Settings This password is the same as the user s admin to access Accounts Up to 6 accounts supported by Rainbow4 s path to set the account info on phone Press C 88 settings Advanced Settings Input password lt Accounts ATCOM TECHNOLOGY CO LIMITED www atcom com cn 56 Rainbow4 S IP Phone User Manual atcom Accounts F 1 6025 Registered 2 O02 Registered 3 6032 Hegister Failed 4 6033 Disabled 5 6 The account has not bee
36. inei to line6 by pressing the line key beside the LCD Input the phone number and press soft key Send to dial the number When caller hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called should be ringing If the called party answers this calling the call is established and the calling timer is started immediately C Use the headset Press Key the LCD will show the current lines user is able to switch from line1 to line6 by pressing the line key beside the LCD Input the phone number and press soft key Send to dial the number When caller hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called should be ringing If the called party answers this calling the call is established and the calling timer is started immediately D Dial from phone book 1 Press key to enter the menu and choose Directory option Press Enter soft key and then find the contact person by navigation keys When the certain contact person is highlighted press Dial or just pick up the handset to call this number 2 Pick up the handset press Directory soft key then find the contact person and press Dial soft key 3 Pick up the handset press v and enter Directory then find the contact person and press Dial soft key E Dial from call history 1 Press key to enter the menu
37. ing calls will be displayed as anonymous call in the remote end ATCOM TECHNOLOGY CO LIMITED www atcom com cn 37 Rainbow4 S IP Phone User Manual atcom If switch on the feature Rejection all incoming anonymous calls will be blocked automatically Anonymous Call Accounts Account 1 2 Anonymous Call Disable 4b 3 Call On Code 4 Call Off Code 9 Rejection Disable 4 6 Reject On Code Switch Renal press the soft key Switch Select the Account for anonymous call or ED to modify press the soft key Switch Switch on off the feature of Call making anonymous calls Or o g to modify i h Call On Code Set the feature code to turning The Number key key and on anonymous call the phone are permitted to be input ena E SHOIHoHsran by P put sending the feature code to the server Call Off Code Set the feature code to turning The Number key key and off dub Abu call pd bed are permitted to be input dissi em ANONYMOUS Call y sending the feature code to the server press the soft key Switch Switch on off the feature of blocking anonymous calls or ED a to modify j Reject On Set the feature code to turning Code on anonymous call rejection The Number key key and are permitted to be input the phone enables anonymous call rejection by sending the feature code to the server Reject Off Set the feature code to turning Code The Number key key and off
38. ish a total solution for SMB VoIP with IP phone IP PBX and Asterisk cards With over 10 years experience of R amp D manufacturing and service in network and VoIP filed mission of creating the biggest value for IP terminals we commit ourselves in supplying the competitive IP phone and other terminals for IP PBX softswitch IMS NGN providers and carriers supplying the competitive total VoIP solution for SMB market We keep improving the customer s experience and creating the bigger value with our reliable products Until now our VoIP products have been available in 100 countries and used by millions of end users Contact Sales Address Area C A2F Block 3 Huangguan Technology Park 21 Tairan 9th Rd Chegongmiao Futian District Shenzhen China 86 755 83018618 8806 86 755 83018319 E mail salesQGatcomemai com CC Contact Technical Support Tel 86 755 83018618 8008 Support atcomemail com Website Address http www atcom cn Download Center http www atcom cn download html ATCOM TECHNOLOGY CO LIMITED www atcom com cn 5 Rainbow4 S IP Phone User Manual atcom 1 Overview of Rainbow4 s Rainbow4 s Rainbow4 s with Rainbow ET 1 1 Interface Power Input DC 5V 2000mA or PoE ATCOM TECHNOLOGY CO LIMITED www atcom com cn 6 Rainbow4 S IP Phone User Manual atcom LAN Port RJ45 PCPort RJ45 EXPAN Port RJ45 Headset Handset 1 2 Hardware LCD RA
39. istered successfully only one single active calling is permitted for example Dialing Ringing Calling Holding Call Waiting Call Waiting Enable 2 Call Waiting Tone Enable 4b Item Operation _ Description Call Waiting Switch on or Switch off the Press the key feature Enable mean this MUN Switch to feature is enabled Disable mean setup ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 29 Rainbow4 S IP Phone User Manual atcom this feature is disabled Call Waiting Switch on or Switch off the prompt Tone Press the key z playing Enable mean this feature is enabled Disable mean this feature is disabled or softkey Switch to setup Setup call waiting via web Phone Feature General information Call Waiting Setup call waiting Tone via web Phone Feature Audio Settings Call Waiting Tone Auto Answer The feature of Auto Answer is switched off by default All incoming calls will be answered automatically when the phone is standby once Auto Answer is activated Auto Answer when the phone is under on Calling status 1 Auto Answer Disable Switch The Icon will be indicated once Auto Answer is available Setup Auto Answer via Web Phone Feature General information Auto Answer Programmable Keys Theprogrammable keys include
40. key Hold the current line on which you re talking then press Answer to receive the incoming call from another line Pick up a new incoming call while on calling When a new incoming call happened on the being occupied line press the key us Or to check details of the new incoming call and press the soft key Answer on GUI to pick up the new call The current calling will be hold after the new call picked up When a new incoming call happened on another idle line the source phone number of new incoming call will be displayed on the Screen and the LED of corresponding line key will be fast blinking Green Press the corresponding line key to pick up the new call Or Press the soft key Hold to hold the current call and then press Answer key to pick up the new call Make a new call while on calling To make a new call on a being occupied line Press the key Hold then input the destination phone number and press the key Dial or Press the soft key New then input the destination phone number and press the key Dial To make a new call on an idle line press the corresponding line key input the destination phone number and press the key Dial 2 5 Call Hold The current calling will be hold by pressing soft key Hold or Cw and the held call will be resumed after pressing soft key Resume or Cu or the ATCOM TECHNOLOGY CO LIMITED www atcom com cn 15 Rainbow4 S IP Phone User Manual atcom corresponding
41. l T redial Auto DSS Key13 Directory Y directory Auto DSS Key14 Call Retum Y call return Auto Key as Send The key Key as Send has the same function as the soft key Dial ATCOM TECHNOLOGY CO LIMITED www atcom com cn 36 Rainbow4 S IP Phone User Manual atcom Reminding This key is not available while pre dial It s the only way to press the soft key Dial or pickup the handset to finish pre dial The default value is and it could be set as If set the value as disable it means the function Key as Send is forbidden Set Key as Send via web Phone Features General Information Key As Send Hotline Once Hotline has been set the phone will automatically dial the hotline via the 1st available line if the phone stay in the standby status exceed the specified waiting time and there is no input or input something and then all deleted 1 Hotline 2 Hotline timeout 4 BIZ Item Description Hotline Setup the hotline number the value is null by default Hotline Set up the timeout for hotline activation 4 seconds by timeout default Set hotline via web Phone Features General Information Hotline Set Hotline Time out secs via web Phone Features General Information Hotline Time out secs Anonymous Call This function includes making anonymous calls and blocking all anonymous calls If switch on the feature Anonymous call all outgo
42. l atcom 3 1 Keypad Description of the keys and Screen Programmable keys with built in Red Green dual color LED lights to indicate different status of each line Green on always the current line is being occupied Green fast blinking A new incoming call on the current line Red on always tThe remote end of SLA is busy Green slow blinking Calling on the current line has been hold by the remote end Red slow blinking Calling on the current line has been hold by local end Line Key and Status Indicator ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 19 Rainbow4 S IP Phone User Manual atcom Access amp Manage the Voicemail Mute Make a call or answer a call on headset Hold Resume a call Re dial the latest dialed phone number Display Calling details Message Softkey Time Date and other info Press to select a function which displayed at the softkey zone of screen Display all optional functions at the last line of LCD screen Entering numbers or characters Adjust the volume speaker handset headset ring Volume level will be displayed on LCD when pressing volume key Pick up and hung up under the speaker mode Main LCD Display The Status Indicator LED will be Red slow blinking when new incoming call or Voicemail Allow users to navigate left right up down Status Indicator Press can enter Directory Press can enter History Confirm users operation and sh
43. line key Even on 3 way conference calling the conference will be held after pressing Hold key and be resumed to 3 way conference after pressing Hold Key again Remember the conversation is still on hold without being ended even if hung up under the status of hold 2 6 Call Transfer 1 Attended call transfer The attended transfer allows user to call a third party before transferring the calling While calling press the Transfer soft key to hold the current call and dial the target number you want to transfer to on the activated line and press Send soft key to call that number After the target party answers the call press Transfer soft key again to complete the transfer If the target number has been setup in the current BLF list and you have already finished the necessary setup on Webpage of Rainbow4 s there is an easier way to complete the attend transfer While calling press the corresponding BLF key of the target number and then press the Transfer soft key the attend transfer will be achieved Setup BLF list with attend transfer functions on Webpage Phone Features Transer Settings Transfer Mode via DSS Key Attend Transfer 2 Blind call transfer The blind transfer allows user to transfer a call without speaking to the third party On the user side the call will be ended as soon as the target phone number is dialed Operating steps Press More soft key to get more option then p
44. ll return Automatically dial the latest phone number in history The configuration item Label is a name to identify the key on LED can be set as return Call Pickup Press this key to pick up if new incoming call to the monitored phone number Line Key1 Key event 2 event Pickup lt gt 3 Account ID Account 1 4b 4 Label pickup 9 Value 6001 Switch Item Descrption lt Y To display the account ID press the soft key Switch or i CJ to modify the optional value is Account 1 to 6 To identify this key on LED for example pickup The phone number monitored for pickup Reminding This code must be set for pickup and this code can be set via Web only Set the Pickup code as follow Set the pickup code for one single Account Account 5Advanced Select an account to be configured Directed Call Pickup Code Set the pickup code for all Accounts Phone Features Call Pickup Direct Call Pickup Direct Call Pickup Code Direct Call Pickup should be set as Enable Call Park Press this key while on calling the phone will dial the specified phone number user will receive a code on the phone prompt and then press the soft key Transfer the current calling will be parked successfully At this moment user is able to continue the parked calling with any other phones which registered on the same SIP server by dialing the code which user have received ATCOM TECHNOLOGY CO
45. n 66 Rainbow4 S IP Phone User Manual atcom Account Network DSS Key Phone Preference Version Features Firmware Version 1 5 0 20916 Hardware Version Reset to Factory Auto Provision Reset to Factory Reset to Factory Configuration Reboot Dial Plan Reboot Reboot Voice Upgrade Firmware Select Firmware Choose file Mo file chosen Security a Upgrade Debug Before upgrading the firmware of phone users are suggested to check the version of current firmware Click the button Choose file to select the target local file and click Upgrade to process upgrading this will cost a couple of minutes And after reboot the phone will be upgraded successfully 4 3 Auto Upgrade User is able to configure the phone to upgrade automatically ATCOM TECHNOLOGY CO LIMITED www atcom com cn 67 Rainbow4 S IP Phone User Manual atcom Account Preference Auto Provision Features Provisioning Server o User Name Upgrade Password di Auto Provision AES Key Configuration Check New Config 9onOof G Dial Plan Repeatedly On Off Interval minutes 1440 Voice Weekly On Off Security Time 23 00 23 59 Debug Sunday Monday Tuesday Day of week Wednesday Thursday Friday Saturday Confirm Cancel em Ciesecription Provisioning The address to save control file for auto upgrading it can filled Server by http https tftp server ftp server for example tftp 192 168 1 111 upgrade control
46. n configured yet Registered The account has been registered already Regier The account is register failed Failed Disabled The account is disabled Select the account and press the soft key Enter to access the page of account setting 1 Activation Enable lt q Label Display Name 2 3 4 Register Name 9 User Name 6025 6 Password didici LS Save Switch Back Item Description The status of account the default is Enable if set this as Disable the account will be forbidden It will show on the phone can skip this item Display Name Parameter that in the SIP if the SIP Server is supportable this name will show on the phone of callee d The register ID supplied by SIP Server can skip this item ATCOM TECHNOLOGY CO LIMITED www atcom com cn 57 Rainbow4 S IP Phone User Manual atcom User Name Account ID Password for account SIP Server The address that accounts needed to register from Suns The status of Outbound Server off by default Status DIEDOUNG IP address of Outbound Agency Proxy Stun Status The status of Stun Server off by default Stun Server IP address of Stun Server Configure account via web Account Basic Basic Account DSS Key Phone Codecs Register Status Register failed Account Active Enable Y Advanced Label O Display Name O Register Name O User Name o Password O
47. ne will The account to apply this dial dial 0086577 before it plan blank or 1 to 6 is valid Note If the length of Number 1 to 6 means account 1 the number input in to 6 If you want to apply this rule the dial UI is not to account 1 3 and 4 just type in between minimum 1 3 4 And if keep it as blank it length and the means applying this dial plan to maximum length all accounts area code will not Confirm Apply this dial plan take effect Recover all input fields to the state that saved at latest time ATCOM TECHNOLOGY CO LIMITED www atcom com cn T4 Rainbow4 S IP Phone User Manual atcom 4 6 4 Block Out Dial plan Block out is used to prohibit the phone number outgoing call from some accounts Account Network DSS Key Phone Preference Replace Rule Dial now Area Code Block Out Features Block Out Number Account Block Qut Number Account Upgrade Block Out Number3 Account Auto Provision Block Out Number4 Account Configurati on Block Out Numbers Account Block Out Number Account Dial Plan Block Out Number Account Voice Block Qut Number amp Account Block Gut Number9 Account Security Block Out Number10 Account Confirm Cancel Iten Description Sample Y Block Out Set Block Out Number The number that prohibited Number gt i1 as 10086 Accounot The account to apply this dial Set Account as plan blank or 1 to 6 is valid 2 4 6 Number 1 to 6 means account 1 It
48. ng a contact person keys or key in directory the phone will redirect change the input to the page that to select one ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 41 Rainbow4 S IP Phone User Manual the soft key abc Press the key a or the soft key Switch to modify the account ID Press the key i Jor the soft key Switch to modify the account ID Only for preview It s available for modification via Web only atcom number to dial when multiple numbers are saved for one contact record Its used to bundle each item with the corresponding account and the optional value is Auto or Account 1 to Account 6 Auto means the 14 available account will be selected Its used to bundle each item with the corresponding ringtone and the optional value is Auto or Ringtone 1 to Ringtone 10 Auto means the default ringtone will be played if new incoming call happened otherwise the selected ringtone will be played To identify a contact item by a specified image Add new contact via web Contacts Contacts Input messages Add Save Edit the contact User must re edit the contact item while updating one item of local phonebook Path to edit the contact on the phone press DirectoryLocal Contacts Select the item to edit Option Edit OK Local Contacts jassica kobe rachel stan OK ATCOM TECHNOLOGY CO LIMITED 222 333 Delete Move to
49. ng effect Start Hour of Manual input The hour of day that the daylight ATCOM TECHNOLOGY CO LIMITED www atcom com cn 52 Rainbow4 S IP Phone User Manual atcom i rule begins taking effect Start Day of The day of week that the daylight Week to select rule begins taking effect Start Week of The week of month that the Month to select daylight rule begins taking effect Click drop down box The month that the daylight rule to select stops taking effect Stop Date Manual input The day that the daylight rule stops taking effect Stop Hour of The hour of day that the daylight Day MENUEN MPU rule stops taking effect Stop Day of Click drop down box The day of week that the daylight Week to select rule stops taking effect Stop Week of Click drop down box The week of month that the Month to select daylight rule stops taking effect Offset minutes The offset time that daylight rule Manual input takes effect Manual Settings Path to set on the shoe Press Settings sBasic Settings Time amp Date Manual Settings Manual Settings E RN 2 Month 11 3 Day 15 4 Hour 11 9 Minute 2 6 Second od Save 123 Delete Back ITem Operation Description Year Key in Year with the number key and Date info NE NK Key in Month with the number key and Key in Day with the number key and ATCOM TECHNOLOGY CO LIMITED www atcom com cn 53 Rainbow4 S IP Phone Use
50. now Dial plan Dial now permits the corresponding phone to be dialed instantly without pressing the soft key Dial once the input has been matched It works like a hotline Account Network DSS Key Phone Features Dial now Index Dial now Rule Dial now Rule Upgrade Add Edit Delete Auto Provision Configuration Iten Description Dial now The string to be dialed out Rule automatically by the phone Account The account to apply this dial plan blank or 1 to 6 is valid Number 1 to 6 means account 1 to 6 If you want to apply this rule to account 1 3 and 4 just type in 1 3 4 And if keep it as blank it means applying this dial plan to all accounts Add Multiply dial now rules can be configured in one phone after one dial now dial plan configured click this button to add a new one Edit The existed dial now dial plans are editable The specified dial plan should be selected until it is covered with orange and the input fields Number and Dial now shows the details correctly After modifying click button Edit to make it to be effect Delete Delete one added or saved dial now dial plan or multiple ones click the frame after the specified dial now dial plan before delete it and then click button Delete Save Any alteration won t take effect until ATCOM TECHNOLOGY CO LIMITED www atcom com cn 73 Area Code Save Block Out Account Account Sample Set Dial now Rule as 6xxx ke
51. onal value is Account 1 to 6 To identify this key on LED for example speeddial The target phone number for speed dial Intercom Press this key when the phone is idle the phone will dial the specified Value and the remote end will answer the call automatically Note This feature is supported by specified servers only ATCOM TECHNOLOGY CO LIMITED www atcom com cn 35 Rainbow4 S IP Phone User Manual atcom Memory Key2 1 Type Intercom 2 Account ID Account 1 4 h 3 Label intercom 4 Value 6010 Switch aed To display the account ID press the soft key Switch or i CO to modify the optional value is Account 1 to 6 To identify this key on LED for example intercom The target phone number for Intercom The programmable key configured via web included Memory Key Line Key Programmable Feature Key and Feature key of expansion module Account Network DSS Key Memory Key Key Type Value Label Account Extension Line Key DSS Keyl N A T Auto T D55 Key Line T Account 1 Y si aE EEY DSS Key3 Speed Dial v 6050 speed dial Account 1 EXI Key DSS Key4 BLF Y 6049 BLF Account 1 B DSS Key5 Direct Picku 6046 call pickup Account 1 DSS Key6 Call Park Y 700 call park Account 1 DSS Key Intercom Y 6051 intercom Account 1 DSS Key8 DTMF Y 67502 DTMF Auto DSS Key9 Conference Y conference Auto DSS Key10 Hold v hold Auto D55 Key11 DND T DND Auto D55 Key12 Redia
52. operation of blacklist is the same as local phonebook except for the feature Move to Contacts it means moving an item of blacklist to local phonebook to resume the phone number to dial the host phone number normally 3 4 4 History It includes the dialed answered missed and transferred items maximum 400 items User is able to review or delete any item of the history on the phone And enter History in below ways 1 Press the key 2 Press the key TD then select History 3 Press the soft key History while phone is under standby status ATCOM TECHNOLOGY CO LIMITED www atcom com cn 44 Rainbow4 S IP Phone User Manual atcom When any operations above is done details info of all recent history will be listed on LCD display include the type of each item the name of contact person date and time Also user is able to check the detail info of call history via Web but only review operation is allowed while accessing via web atcom Basic Account Network DSS Key Phone Contacts Contacts Dialed List Missed List Received List Forwarded List Index Datetime Local Identity Name Tel Number 1 2014 11 17 16 22 50220172 16 0 55 5060 damon 6750 172 16 0 55 2 2014 11 17 16 21 5022 172 16 0 55 5060 700 70068172 16 0 55 Make calls from history Path to make calls from history on the phone Enter history UI Select the item to dial Dial 4 Call List 1 5 gt 1411 55am amp 6028 Fri Nov 14 11 54am am
53. ow status when Rainbow2 is idle D v op Cancel users operation Aside the BLF LCD display Programmable keys with built in Red Green dual color LED lights to indicate different status Memory Key and Off The account is unregistered Status Indicator Green on always The account is idle Red on always The account is being occupied Red fast blinking The account is ringing BLF LCD Display Display the content of each programmable key 3 2 Starting All lights will be on Red at the moment when the phone powered on and then light off in the following One second And then the phone turns to standby status in about 50 seconds ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 20 y Rainbow4 S IP Phone User Manual atcom 3 3 Standby 04 19pm 04 19 Thur Nov 13 Directory Forward gt 1 Status to indicate the call status 0 0 0 lt Tm 0000000000000 3 Background gt gt 4 Softkey History Directory Forward DND Indication info DND on Missed calls Call Forward on and Network Status unavailable ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 21 Rainbow4 S IP Phone User Manual atcom 6 Time Date Pr E keys Line Keys in default Icon on Standby UI The account is registered successfully and displayed in the Area 7 The account is not registered successfully and displayed in the Area 7
54. p 6030 Fri Nov 14 11 54am damon Fri Nov 14 11 53am amp 700 Fri Nov 14 11 53am amp damon Fri Nov 14 11 53am Delete Option Delete one item from history Path to delete one item from history on the phone Enter history UI Select the item to delete Delete ATCOM TECHNOLOGY CO LIMITED www atcom com cn 45 Rainbow4 S IP Phone User Manual atcom Check the details of history Path to check the details of history on the phone Enter history UI Select the item to heck Onion Delp on OK Call List i4 6028 Fri Nov 14 11 54am 6030 Fri Ne d i a l damon Fri N Add to Contact 700 Fri N Add to Blacklist damon Fri N Delete al Es OK Cancel Add to Contact 1 Enter Call History Select the target item Option add to Contact Press the key or soft key Confirm At this moment an edit page will be popped up Add to Contact 1 Name 6048 2 Office 6048 lt gt 3 Mobile Old Number 4b 4 Other Old Number 4b 9 Account Auto 4b 6 Hing Auto 4 b Delete ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 46 Rainbow4 S IP Phone User Manual atcom The item of Office Mobile and Other are able to be switched over between Old Number and current number If the being operated item had been saved already in the directory Old Number will be the previous value otherwise Old Number will be null The UI page of Add to Blacklist
55. r Manual atcom mr a Key in Hour with the number key and Time info i Key in Minute with the number key and EE ee Key in Second with the number key and Set the Time amp Date manually via web Phone Preference Manual Time Disable Y o Date Generated Date Time Generated Time Item Operation Description Manual Time A switch to control the status Click the drop down Whether to enable the manual time box to select ar mt Manual input click Set date manually Generated Date to gains date from the computer Time Manual input click Set time manually Generated Time to gains time from the computer Time amp Date Format Path to set on the hone Press s cettings sBasie Settings Time amp Date Format Time amp Date Format 1 Clock 12 Hour 2a 2 Date WWW MMM DD 4 gt Switch ATCOM TECHNOLOGY CO LIMITED www atcom com cn 54 Rainbow4 S IP Phone User Manual atcom Optional Example of result 03 30pm 5 30 po WWW MMM DD Tuesday Oct 16 DD MMM YY 16 Oct 14 YYYY MM DD 2014 10 16 1 Set the Time amp Date Format via Web Phone Preference Ring tones 10 different ring tones have been provided by Rainbow4 s for selection Path to set on the phone Press the key C 38 settings Basic Settings Ring tones al Ringi O Ring2 O Ring4 Rings Ring Save Back For the selected ringtone there is a dot inside t
56. rade the firmware on post mode a b C d e f Setup a TFTP Server and set the PC s IP address as 192 168 1 200 Copy the firmware file we supplied to the root menu of TFTP Server modify the file s name as Rainbow4 tar gz and decompress it then modify the corresponding file s name as Rainbow4 s kn Rainbow4 s fs Rainbow4 s fw Rainbow4 s lg Ensure the TFTP Server and phone are connected to the same network switch and both reachable Long Press the key and 1 to upgrade the kernel file long Press the key x and 2 to upgrade the firmware file long Press the key and 3 to upgrade the App file long Press the key and 4 to upgrade the logo file and then plug in power until upgrading displayed on LCD The phone will start downloading file from TFTP server After downloading completed the phone will be automatically upgraded ATCOM TECHNOLOGY CO LIMITED www atcom com cn 76 Rainbow4 S IP Phone User Manual atcom g After upgrading completed the phone will be started with the factory default settings 5 3 How to make IP Peer to Peer call To make a IP peer to peer call user should press to input that in the IP address For example to dial 192 168 1 100 just need input 192 168 WKN WON KW rnm m Q1 100 6 Trouble shooting 6 1 The phone is failed to register to SIP server 1 First of all check the IP address If the LAN port is DHCP please ensure
57. ress Bxfer soft key input the transfer target number and press Send soft key If the target number has been setup in the current BLF list and you have already finished the necessary setup on Webpage of Rainbow4 s there is an easier way to complete the Blind transfer While calling press the corresponding BLF key of the target number the blind transfer will be achieved Setup BLF list with blind transfer functions on Webpage Phone Features Transer Settings Transfer Mode via DSS Key Blind Transfer 2 Mute calls ATCOM TECHNOLOGY CO LIMITED www atcom com cn 16 Rainbow4 S IP Phone User Manual atcom The input audio will be not transmitted to peer phone after pressing key and the phone will be muted even switched among different modes of speaker g handset and headset To un mute just press key again 2 8 3 Way Conference 1 While on calling press the soft key Conf input the 3 4 party s phone number and then press the softkey Dial or press the soft key Conf and press the corresponding BLF key to invite the 3 4 party to join a conference call 2 After the third party answers the call pressing Conf key again to establish the 3 way conference 3 The initiator of 3 way conference can press the soft key Hold to hold the conversation with other two parties and press Resume to back to 3 way conference 4 If the initiator hangs up the call or press the soft key End Conf the
58. to check the basic status in both ways as below 1 Press the key Y on standby 2 Press the key and select the Status of Main Menu ATCOM TECHNOLOGY CO LIMITED WWW atcom com cn 23 Rainbow4 S IP Phone User Manual atcom otatus TR 192 168 1 149 2 MAC 80 82 8 01 E0 CA 3 Firmware 1 2 0 20384 4 More Back Details Status Select More and then press the soft key Enter to check details info Status 1 Network 2 Phone 3 Accounts Enter Press the soft key Enter to check status info and Back to return the Basis Status page Check the Status info via Web 1 Check the IP address of IP phone 2 Type the IP address on a web browser ATCOM TECHNOLOGY CO LIMITED www atcom com cn 24 Rainbow4 S IP Phone User Manual atcom 3 Input the username and password the default user and password for Administrator is admin admin for general user is user user and then press Enter 4 By default the Status info will be displayed 3 4 2 Call Features In this part we will introduce the following content Call Forward Call Waiting Auto Answer Programmable keys Key as send Hotline Anonymous Calls Call Forward Call Forward includes Always Forward Busy Forward No Answer Forward Always Forward has the highest priority and Busy Forward has the same priority as No Answer Forward that means once the function of Always Forward is activated other
59. to hang up just put back the handset When you are talking with the handset and want to switch to speaker or headset mode please press key or key and then put down the handset B Answer by speaker Press key and talk with callers by built in Micro phone and Speaker If you want to hang up please press key again Switch calling or talking into handset mode by lifting the handset under speaker mode Press key will switch calling or talking into headset mode C Answer by headset Keep your microphone connected with the RJ9 headset jack when there is an incoming call press and talk with the caller If you want to hang up please press again Pressing can change calling or talking into speaker mode and lifting the handset switches to handset mode Make Calls A Use the handset Pickup the handset the LCD will show the current lines user is able to switch from line1 to line6 by pressing the line key beside the LCD Press soft key Send to dial the number When you hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called should be ringing If the called party answers this calling the call is established and the calling timer is started immediately B Use the speaker ATCOM TECHNOLOGY CO LIMITED www atcom com cn 13 Rainbow4 S IP Phone User Manual atcom Press key the LCD will show the current lines user is able to switch from l
60. u choose to export the system log to remote server Log Level It defines the detail of system log as 5 different levels Fatal Error Warning Info and Debug The Debug level is the most detailed 4 6 Dial plan The customized Dial Plan are available on Rainbow 4 s for example the rule of replacement Instant Calling Area code Restriction of Outbound Before customizing the dial plan user must learn the basic grammar as below Represent a character or multiple ones e g 6 can match 66 678 6plus and so on Represent one character e g 6x can match 61 62 6s and So on Represent a character in one range e g 83 0 5 18618 can matche 83018618 83488618 and so on Represent the combination of characters e g 1 9 2 7 3 can match 923 153 773 and so on Add a number after the character to define the location of the characters e g use the prefix 8 1 3 to replace 7 2 the phone will call 7837 after dialing out 82837 Note Any operations add modify or delete on the current dial plan will be not effective until click Save 4 6 1 Replace Rule Dial plan Replace Rule means to replace a batch of complicated character string by some simple characters to make a speed dial ATCOM TECHNOLOGY CO LIMITED www atcom com cn T1 Rainbow4 S IP Phone User Manual atcom Account DSS Key Phone Preference Replace Rule Dial now Features Index
61. y Switch to activated Off mean this feature setup is unactivated Forward to The Number key key Setup the target phone number and Z are permitted to which all incoming calls be input transferred to After Ring Setup timer for no answer status Time Press the key All incoming calls will be forwarded or softkey Switch to after time out once Call forward setup when no answer activated On Code xe The feature code to enable no The Number key key PNE l answer call forward the phone will and are permitted to send the feature code directly to be input open all incoming calls forward Off Code m The feature code to disable all The Number key key dps incoming calls forward the phone and are permitted to i will send the feature code directly be input l to close all incoming calls forward Setup Call Forward Via Web Set Call Forward via web Phone Features Forward ATCOM TECHNOLOGY CO LIMITED www atcom com cn 28 Rainbow4 S IP Phone User Manual atcom Account Network DSS Key Phone Preference Forward Upgrade e Auto Provision abcr 9 Off Code eo Configuration Busy Off r Dial Plan o Voice On Code a Security Off Code db Debug No Answer Off Y After Ring Time secs 12 0 Target o On Code n Off Code o Call Waiting The feature of Call Waiting is available by default If switch off this feature whatever multiple SIP accounts had been reg

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