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SkyFile Mail v9.00 User Manual - Satcom

1. 7 GENERAL SPLIT BILLING ecco inita 7 1 HOW TO ACCESS TO THE BILLING MENU 8 AFT AUTOMATIC FILE TRANSFER 8 1 AFT SERVICE 9 ALTERNATE EMAIL PROGRAM SMTP POPS SkyFile Mail V9 00 Full user manual 20150121 41 Page 3 95 AIRBUS DEFENCE amp SPACE 9 1 SMTP SERVER nnne nnne nnns 57 92 OMTP CLIENT CONFIGURATION 57 9 3 SMTP AND WITH SKYFILE MAIL PREMIUM 58 10 ADDITONAL FEATURES eee Tis MUCT CI m 111 5 MAIL V8 26 AND 63 11 2 SKYFILE MAIL V9 00 AND FOLLOWING aaa etaed dran crx au serae 63 12 HELP amp CONFIGURATION STATUS 13 e n 151 per a 66 Toe HOW DOESIT WORK a 66 139
2. 95 SkyFile Mail V9 00 Full user manual 20150121 Page 5 95 DEFENCE amp SPACE DOCUMENT HISTORY DATE VERSION REF MODIFICATIONS AUTHOR 05 Feb 08 10 0 Original document Jean Marc Duc 13 May 08 11 0 How to create master administrator sub account Jean Marc Duc 13 May 08 11 0 Change font Jean Marc Duc 15 Sep 08 12 0 SkyFile Anti Virus introduction Part7 Jean Marc Duc 16 Sep 08 12 1 Weekly configuration report Part6 Jean Marc Duc 26 Jan 09 12 2 Subject keyword amp white list page 34 Jean Marc Duc 22 Sep 09 13 0 New features SkyFile Mail v7 5 Jean Marc Duc 20 Oct 09 13 0 FAQ Jean Marc Duc 20 Oct 09 13 0 HTML full compatibility Jean Marc Duc 02 Jun 10 14 0 Unicode language selection spell checker Jean Marc Duc 07 July 10 14 1 Send mail to a group Jean Marc Duc Oct 10 15 SkyFile Mail v8 00 Jean Marc Duc April 12 16 SkyFile Mail v8 20 Jean Marc Duc June 12 16 1 Only internal email allowed Jean Marc Duc 21 Jan 15 17 SkyFile Mail v9 00 Jean Marc Duc NOTES Important points which require a particular attention are identified by Q New features part of SkyFile Mail v9 00x are identified by e SkyFile Mail V9 00 Full user manual 20150121 Page 6 95 AIRBUS DEFENCE amp SPACE GLOSSARY amp ABBREVIATIONS Rudics Router based Unrestricted Digital Internetworking Connectivity Solution e LCR Least Cost Router e SRC SkyFile Remote Configuration MPDS Mobile Packet D
3. 4 1 MESSAGE LIST FUNCTIONS DESCRIPTION 42 ARCHIVE WINDOW FULL TEXT SEARCH 43 FULL TEXT SEARCH 4 4 SENDING AND RECEIVING MESSAGES 45 SPELL CHECKER V7 60 AND HIGHER 4 6 ADDRESS 47 SEND SAVE FILE 4 8 MACROS SIGNATURE 4 9 SENDING AND RECEIVING FAXES 4 9 1 4 9 2 Receiving faxes fix to mobile 4 10 SENDING AND RECEIVING SHORT MESSAGES SMS 4 10 1 Sending short messages to a GSM mobile 4 10 2 Receiving short messages from GSM mobile 4 10 3 Long SMS SkyFile Mail Premium only 4 11 DATA EXCHANGE AND PROTOCOL MENU 4 12 CALL DETAIL VIEWER 0040000 413 4 14 OUT OF THE OFFICE 5 6 SERVICES ACCESSIBLE FROM THE SHORE 6 1 WEBMAIL 62 SKYFILE REMOTE CONFIGURATION 63 5 6 4 MAIL
4. link to the transfer module host32 exe in the 23 FAXSETUP DIR amp CLIENTC HTM owner EEG Windows Auto start folder in order to ensure internal E PRAE CLIENTD HTM emails between sub accounts to be delivered instantly Internal emails may be sent and received free of charge using the full local email addresses including the sub account names SkyFile Mail V9 00 Full user manual 20150121 Page 26 95 AIRBUS DEFENCE amp SPACE 2 8 2 Using SkyFile Mail on a terminal server For running SkyFile Mail in a terminal server environment the program SlotProx in the SkyFile folder must always be running It can be launched either as a normal application from a local account on the terminal server PC or as a service which is recommended To launch SlotProx as a service please follow these steps Make sure you are logged in locally at the server with administrative privileges Select Run From the Windows start menu and enter c SkyFile slotorox i adjust the path if required cm amp FRANCAIS LAN ADMINISTRATOR OUT DIR LOG HOST TXT ARCHIVE DIR MAIL MON EXE BILLING DIR 8 MAPI32 DLL 3 captain NEWMAIL WAV Charterer i5 OWLSO1T DLL chiefmec 3 PAYLESS GIF crew1 amp RUSSIAN LAN Crew2 9 FAXSETUP DIR CI SFAX DLG EXE HOST DWN DIR SkyFie INI C3 HOST UP DIR 15 SkyFie PAR sWS
5. Confirmation fixed to mobile optional If you choose this option SkyFile Mail will inform the terrestrial sender of an email as soon his email with all the attachments has been fully transmitted to the receiver terminal Please register for this service through our Customer Care Since SkyFile Mail v9 00 the user can select what type of confirmation he wants to receive o only o with quotation of the original email NDN PDN NDN with quotation of the original email NDN Negative Delivery Notification PDN Positive Delivery Notification SkyFile Mail V9 00 Full user manual 20150121 Page 60 95 AIRBUS DEFENCE amp SPACE Subject keyword fixed to mobile optional restrict the group of users who are authorized to send mails to your SkyFile Mail account and for SPAM prevention you can apply for a subject keyword In this case emails addressed to your terminal are only forwarded to you if the keyword is entered in the subject line The subject keyword will not be delivered to the mobile SkyFile Mail user Please note The subject keyword differs from the master password which you received previously via Customer Care Please register for the subject keyword via Customer Care A configured subject keyword is not required if the terrestrial sender is white listed in the black amp white list preceded by or in the list The subject keyword is not re
6. 2 22202000000 0 00 0 000 0000000000 17 2 3 PORT CONFIGURATION 5 2 02 18 2 4 PORT CONFIGURATION HIGH SPEED 5 19 25 PORT CONFIGURATION TCP IP MPDS INMARSAT 1 4 amp VSAT SERVICES 20 2 5 1 pie V 21 2 5 2 Sample of device control with 0000 00111 21 2 5 3 ee eee 22 2 6 LEAST COST ROUTER LCR ONLY FOR 22 2 6 1 LCR functional description 4448444 nennen nennen nnns 22 2 6 2 LOR amp SONNE BNI m T T TT 24 2 7 INSTALLING THE STANDARD MAIL TO HANDLER AND THE FAX DRIVER 25 2 7 1 Setting SkyFile Mail as standard mail 25 2 4 Installation of fax driver EM 26 2 8 SKYFILEMAIL 4 46 26 2 8 1 Local Area Network LAN 26 2 8 2 Using SkyFile Mail on a terminal nnne 27 3 SKYFIEE MAIL FIRST CONNECTION ava ucc e SkyFile Mail V9 00 Full user manual 20150121 Page 2 95 AIRBUS DEFENCE amp SPACE 4 MESSAGE LIS
7. OTA DIR 1 TCP IP 29 12 2014 14 38 1106 B 0 0501 lt account daemon skyfi le 1 TCP IP 30 12 2014 11 22 191 0 0501 gt jeanmarc duc amp astrium eads net 1 TCP IP 30 12 2014 18 16 270 B 0 0501 victoriastar shipping amp orange fr Prices in the detailed list are rounded and the sum might slightly differ from the total charge above If the SkyFile Mail Client is in Least Cost Router LCR mode the appropriate price is used depending on the mode selected by the LCR calculation The mode is displayed in the detailed bill If the LCR decides to change the connection type the mail collection is done again to respect the changed prices for limits This option is not available for MPDS The general split billing option mentioned here only affects the monthly generated bill from Airbus Defence and Space and is completely irrespective of the creation and availability of sub accounts For information about the onboard bill please see next chapter SkyFile Mail V9 00 Full user manual 20150121 Page 53 95 AIRBUS DEFENCE amp SPACE Please note Choosing the split billing option will not affect the amount of your monthly bill apart from minor rounding differences It simply provides you with a detailed overview of all messages transferred This detailed list will be very helpful for anyone who has to split the communication costs between several parties e g ship owner charterer crew private 7
8. Please select this account as the master sub account SkyFile Mail V9 00 Full user manual 20150121 Page 82 95 AIRBUS DEFENCE amp SPACE Messages without subaccount addressing to master subaccount Set different pricing rates for each subaccount Copy all messages to master account ship to shore shore to ship Afterwards SkyFile Mail is closed and restarted automatically to take in charge those modifications Please select the master administrator account previously created and enter the password Now you are able to activate SkyFile Mail prepaid functions 17 2 HOW TO ACTIVATE ONBOARD SKYFILE MAIL PREPAID SERVICE To activate SkyFile Mail prepaid service please go to Configuration Account amp Dial Parameters and activate prepaid options 1 Account Master username 11819 37 2217 1 3 Master password Blocked address book Connection O Pinar configraton acie Access mode tad m port Number mail skyfile com IP Do not send files bigger than 10000 kByte Attachments allowed for all Corporate subaccounts Attachments allowed for all Private subaccounts Periodic Start 00 05 End 23 55 Period Min time between dialretries 5 Dialretries 1 T activate Se Mal Pred services Then select Prepaid options SkyFile Mail V9 00 Full user manual 20150121 Page 83 95 AIRBUS DEFENCE amp SPACE P
9. DEFENCE amp SPACE 5 f d https webmailsk BC SkyFile Remote Configurati 193 File Edit View Favorites Tools Help fh gt BE mm v Pager Safetyy N 15 N AIRBUS DEFENCE amp SPACE Force configuration mail backup Every days Remote configuration Subaccounts Prepaid MyMail The following files can be requested from the client They will be sent to the e mail addresses registered and authorized at the server SKYFILE MAIL VICTORIA STAR Login successful After changing any configuration data except the black amp white list and for requesting any files please do not forget to click on Send all Address book _ Configuration overview _ Address book last KByte of transfer log Send all Cancel all AFT settings PDN NDN Black amp white list Billing file s for v none Detailed subaccount data 125 7 Four tasks can be done via SkyFile Remote Configuration Configuration of the client Create change delete sub accounts change crew billing rates limitations add replace the address book set the APIl rules and set the dial settings These configurations will be gathered in a job file and send to the SkyFile Mail client Once received the master sub account user needs to agree to the configuration to let them apply
10. 65 64 29 83 11 SkyFile Mail V9 00 Full user manual 20150121 Page 95 95
11. Chief Officer chief officer Victoria star SkyFile com CLEME dementine Victoria star SkyFile com Cook cook Victoria star SkyFile com Eduardo Mendez eduardo mendez Victoria star SkyF Electrician electrician Victoria star SkyFile com Eric Ramaroson Via Spac Business SMS 261330320411 Fleet BB support Company SMS 870773160028 IsatPhone Pro SMS 870776441005 Jean Marc Duc Business jeanmarc duc astrium eads net jeanmarc jeanmarc Victoria star SkyFile com jessika Astrium SMS 491755815413 Jonathan Astrium SMS 33676989907 Katrin Lerchenmueller Business Katrin Lerchenmueller astrium eads Luc Astrium SMS 33671046504 Ludi Family ludi amp gmail fr Help MANAGER manager Victoria star SkyFile com ant CMC e New Enter the name and address of a recipient here In case you choose SMS or Fax the address will be a GSM Number or a terrestrial Fax number beginning with the country code e g 4922872192729 C Address 9 Shared 2 Private Name Astrium Services Support 24 7 Category Business Help Address skyfile support astrium eads net 9 Email 2 SMS Entries can also be edited and deleted by selecting the entry and clicking on the relevant button SkyFile Mail V9 00 Full user manual 20150121 Page 35 95 AIRBUS DEFENCE amp SPACE Entries in your address book might contain a group of email addresses with the address
12. Get software update within one click with SkyFile Mail amp NOAD s new OTA update No need to send an updated software version on board via CD or USB stick The Master is informed by a pop up when a new version is available and he can receive and install it within a few clicks As such the users can be sure to use always the most recent software Furthermore when it is technically possible only an incremental part of the software is transferred reducing the volume of the transfer significantly e GPS data provisioning SkyFile Mail facilitates now tracking operations with new GPS data provisioning SkyFile Mail can now send the position of the ship to the shore allowing shipping companies to embed the co ordinates in their tracking tool SkyFile Mail provides the GPS information no matter what type of terminal is used FB Sailor Furuno JRC etc The positions are captured at fix times and are sent to the shore side during each dial in This service is part of the Premium package It can also be ordered as a SkyFile Premium On Demand service invoiced separately SkyFile Premium On Demand More flexibility with SkyFile Premium s new on demand option SkyFile Mail Premium provides now the possibility to order Premium services on demand and pay only for the Premium service he needs If they you want the full flexibility only an email to our customer care is needed to upgrade to SkyFile Mail Premium including all options SkyFile Mail V
13. Availiable update Your antivirus engine is too old You must install a newer version SKYFILE NOAD Installed version 1 32 Available update 1 33 13 10 2014 Updated country amp port list 2 Recognized Security m urs info provides details about the changes between the previous and the newest version SkyFile Updates n History of changes since latest version was installed 22 V9 00b 14 01 2015 Improved Korean language support V9 00 15 12 2014 SkyFile 9 00 Release version V8 30 11 12 2014 First preview release of SkyFile 9 00 e Download starts the download of the software Please note that the download process uses the standard exchange protocol host32 exe It means that it benefits of the compression and of the crash amp recovery functions making the transfer more efficient and less expensive SkyFile Mail V9 00 Full user manual 20150121 Page 47 95 AIRBUS DEFENCE amp SPACE SkyFile Mail Transfer online Program Help H Port Connected Time 00 15 Popup sent Email data 0 Compressed 0 Ratio 100 CPS 0 Byte s received From OTA DIR Email data 507964 diee ESP xz Compressed 507964 File SKYFILE ZIF Ratio 4 Sending complete 535 KByte Bejedle CPS 38254 Byte s i ee 11 21 24 DNS Searching IP for mail skyfile com 11 21 24 DNS Destination 193 252 234 246 11 21 24 Trying TCP IP connection mail skyfile com 19
14. Fixed times 6 00 9 00 12 00 15 00 20 00 Periodic Start End Period min Min time between dialretries 5 min Dialretries 1 The actual dialling will take place at the given time s plus a random variation of up to ten minutes to avoid busy situations when several users in a fleet use the same time 2 3 PORT CONFIGURATION LOW SPEED Inmarsat B MiniM Fleet33 Iridium Thuraya Access mode family Select Inmarsat or Iridium or Thuraya e Access mode Select your device within the list proposed by the software e Device Select the COM port your satellite terminal is connected to Baud rate AT commands Will be filled out automatically by selecting the access mode term Baud rate does not refer to the net physical speed of the telephone modem or Inmarsat system but the port Baud rate of the PC Please do not set higher rates than those given here because they will affect the package size used by SkyFile Mail If the Baud rate is too high SkyFile Mail uses a too big package size for the service concerned this adversely would affect transmission SkyFile Mail V9 00 Full user manual 20150121 Page 18 95 AIRBUS DEFENCE amp SPACE Configuration modem 1 Device COM Baud rate 9600 Init command 1 Init command 2 AT amp C1 amp D250 057 65 HFC 2 2 Dial command The preset parameters in Init Command 1 and 2 and Dial command are suitable
15. It does not guarantee that the message will actually arrive in the destination network or at the specified cell phone number The cell phone user can also answer a received SMS message by simply responding to the same GSM number where he received the message from SkyFile Mail V9 00 Full user manual 20150121 Page 88 95 AIRBUS DEFENCE amp SPACE 19 9 WHAT DO WHEN SKYFILE MAIL IS INGERMAN LANGUAGE EVEN THOUGH YOU CHOSE ANOTHER LANGUAGE In fact German is still the default language of the program German text is within the program itself other languages are in external files The selected language is stored in the windows registry for each windows user If there are problems with the language files like ENGLISH LAN German sentences might be visible Possible causes There was a problem during installation of the update and the ENGLISH LAN does not contain the new sentences He can check the size of ENGLISH LAN It should be 32776 Bytes But in this case he got an installation error message during the installation of the SkyFile 7 0 It seems he has the ENGLISH LAN from 6 3 all new functions are not translated If any other application virus scanner blocks the ENGLISH LAN it might happen that some sentences are not in the selected language 19 10 WHY DON T I RECEIVE A DELIVERY CONFIRMATION EMAIL ANYMORE WHEN SEND EMAILS TO THE SKYFILE MAIL ADDRESSES Confirmation mails are returned to a terrestrial address if at
16. Please select the mail size accepted for this sub account e Limit If you enter a limit no mails can be sent or received from this sub account in case the online time byte counter or money counter has exceeded this limit O means the sub account is unlimited Please note that the reception of emails stops only after the next dial in after the limit has been reached So it might happen that the limit set will be exceeded for a certain amount e Money based limit Enables the captain to enter a money amount as a limit based on the previously entered crew fee price per min Kbyte e Monthly limit If you choose a limit the online time byte counter or money counter will be automatically reset at the end of the month After this reset the limit is again available for the next month This makes sense in case of a regular monthly billing of the sub account users e Clear online byte counter In case the monthly limit is not selected the online time can be reset by pressing this button This makes sense in case a crew member has paid the bill in the middle of the month to get a new credit The current online time byte counter or money counter is displayed for your information on the right hand side of this button To configure the price please go to Price Configuration Subaccount Always bill email volume Always bill connection times Billing mode depends on real connection type LCR 0 00 Volume price per MBbyte 3
17. Subaccount configuration then select New Please fill out the following fields e Description this is the prepaid sub account name which will appear just before the mail address lt Jack Sparrow gt Sparrow victoria star SkyFile com Sub account name this is the sub account address which will be linked with the main SkyFile Mail account Password prepaid mode the password is mandatory The password must be communicated to the prepaid user It is mandatory to open the prepaid sub account e Then select prepaid or preferably Create new MyMail prepaid account Subaccount Description Jack Sparrow Subaccount name Sparrow MyMail gSkyFile com Cancel Password 8 chars Help Subaccount type Corporate Prepaid sub account has been successfully created Now you need to configure it SkyFile Mail V9 00 Full user manual 20150121 Page 85 95 AIRBUS DEFENCE amp SPACE 17 4 HOW THE MASTER CAN CONFIGURE A PREPAID SUB ACCOUNT To configure a prepaid sub account please select it in the SkyFile Mail log in page From the SkyFile Mail master sub account please click on change sub account Please select the prepaid sub account in the prepaid sub accounts list e Enter the prepaid sub account password e Confirm the sub account password Now you can configure the sub account profile of the crew member or of the passenger For information about configura
18. The call duration may differ sometimes 1096 or more from the real call duration of the land earth station An export function allows to export the files in CSV format SkyFile Mail V9 00 Full user manual 20150121 Page 77 95 AIRBUS DEFENCE amp SPACE 15 5 SUB ACCOUNTS SUB ACCOUNT MONITOR In case you have created several sub accounts on board the sub account monitor helps you to maintain the overview The sub account monitor is accessed via SkyFile Mail menu Subaccount gt Subaccount monitor 72 SkyFile Mail Monitor Master Corporate Private Prepaid Account type new out outsize Administrator 6 Captain Charterer Chief Engineer Chief Officer Clementine Cook Eduardo Mendez Electrician m Jeanmarc Macgyver Manager Master Oiler Pablo Bienvenido Robert SANTIAGO MyMail AVDIA fF OF fF occ cOoooooocQgoococooooccooosoco t The monitor gives list of all sub accounts with the following respective info New number of new unread messages e in number of received messages in the new archive e Out number of messages which will be sent in the next data transfer Out size volume o
19. emailing please always define these sub accounts as private e Prepaid These sub accounts are usable with our Universal Card In general the usage is dedicated to crew members or passengers Sub accounts are fully private and protected by a mandatory password SkyFile Mail V9 00 Full user manual 20150121 Page 72 95 AIRBUS DEFENCE amp SPACE e MyMail With SkyFile Mail v7 5 and higher the master has the possibility to create MyMail prepaid account This mobile account is not linked to one specific SkyFile master account anymore The user is able to move to another vessel and can still use the same email address Subaccount Subaccount name cook VICTORIA STAR SkyFile com Cancel Password optional 8 chars Hep Subaccount type Corporate 9 Private Prepaid Create new MyMail prepaid account User must change password Access to shared archives Only internal emails allowed Internal emails and also these external emails 4 Sending emails allowed also with attachments Receiving emails allowed also with attachments Allowed to start mail exchange Keep a copy of all SMTP POP3 emails in SkyFile V Extended format HTML Header allowed Deliver logs and alerts via POP3 Mail size In amp Out 0 1MB v Limit 1000 KBytes 0 limit Current byte counter 1614 Byte Money based limit y V Monthly limit Price configuration Clear byte coun
20. transmission of the attachment and the respective file is deleted at the gateway A re transmission is not attempted However all other attached files and the text of the email will be received If the connection drops down within a data exchange SkyFile Mail will continue the transmission of the messages at the point of interruption to save online times Protocol log function In the File menu you can constantly check 10057 gt View logs your connections made which files were exchanged rough duration of transmission and whether any problems occurred during transmission The protocol data can be deleted any time Logs gt Delete logs SkyFile Mail V9 00 Full user manual 20150121 Page 42 95 AIRBUS DEFENCE amp SPACE o Antivirus Update ranso vr ide Antivirus Update ranso vx ide Antivirus Update ranso vy ide Antivirus Update re m ide Antivirus Update si 1 ide Antivirus Update sillfd b ide Antivirus Update silly kk ide Antivirus Update simbot j ide Antivirus Update spy aay ide Antivirus Update spy aba ide Antivirus Update travne c ide Antivirus Update zacce mg 1 Antivirus Update zacce mx Antivirus Update zbot fel i Antivirus Uupdate zbot fhj i Antivirus Update zbot fhl i Antivirus NUpdatezbot fhm i Antivirus Update zbot fhz i Antivirus Update zbot fia Antivirus Update zbot fii i Antivirus Update zbot fit i 3 3 Antivirus Update zegos cc 13 13
21. 1 HOW TO ACCESS TO THE BILLING MENU The billing menu is accessible under File Billing The menu is protected Access requires to enter the root account credentials Billing preview Details Genie DISCLAIMER SkyFile Mail onboard bill is a tool calculating and creating a bill with local data in order to help the master of the ship or the Shipping company to bill separately the crew members of the vessels SkyFile Mail onboard bill is designed to be the dosest estimation of the invoice that will be send by Airbus Defence and Space to your airtime provider but Airbus Defence and Space cannot guarantee that SkyFile Mail onboard bill will be the exact reflection of the invoice nor of the data displayed in the Call Data Viewer function due to technical requirements that may not be taken into account in this tool The invoice send by Airbus Defence and Space shall prevail in all cases Hence Airbus Defence and Space hereby disclaims any and all liability in relation to the content made available as well as any and all liability resulting from any differences that may be found between the SkyFile Mail onboard bill the data displayed in the Call Data Viewer and Airbus Defence and Space Services s invoice Please read the disclaimer before continuing Here you can calculate and create bills for all accounts or specific ones You can also export them into CSV files Please note that each message will be rounded
22. 125 09 01 2015 10 45 07 i lridium Postpaid SI 0 3s Ok mail check 2014 08 1 09 01 2015 11 15 03 1 Iridium Postpaid SI 0 25 Ok check 3 2014 09 235 09 01 2015 11 45 07 1 Iridium Postpaid SI 0 25 Ok check 2014 10 101 09 01 2015 12 15 03 1 Iridium Postpaid SI 0 3s Ok mail check 2014 11 130 09 01 2015 12 45 07 1 Iridium Postpaid SI 0 3s Ok mail check 2014 12 171 09 01 2015 13 15 03 TCP 1 Iridium Postpaid SI 0 3s Ok mail check 0 09 01 2015 13 41 47 TCP 1 Iridium Postpaid SI Ok 09 01 2015 14 15 09 1 Iridium Postpaid SI 0 25 Ok check x 09 01 2015 14 45 03 1 Iridium Postpaid SI 0 3s Ok mail check 09 01 2015 15 15 07 1 Iridium Postpaid SI 0 3s Ok mail check 05 012015 3 09 01 2015 15 45 03 1 Iridium Postpaid 51 0 3s Ok mail check 06 01 2015 8 09 01 2015 16 15 07 TCP 1 Iridium Postpaid SI 0 3s Ok mail check 08 01 2015 8 E eS Total 1 38s 1K 1K 8 12 01 2015 5 5 13 01 2015 6 14 01 2015 2 15 01 2015 8 16 01 2015 2 lt All gt 56 SkyFile Mail V9 00 Full user manual 20150121 Page 44 95 AIRBUS DEFENCE amp SPACE 4 13 BACKUP RESTORE A crash of the PC could desiroy all valuable data on your PC In order to avoid losing any important SkyFile Mail data the backup restore function enables you to save all messages arc
23. 20 95 AIRBUS DEFENCE amp SPACE 2 5 1 Router If Router is selected SkyFile Mail does not take in charge the control of the device The dial in is manual SkyFile will not open or close the IP Session cancion and 5 TCP IP port 4710 Device address 192 168 0 1 Device port 5454 Read device 5M5 messages and store them to master account O inactive 7 active each SkyFile notification SMS causes dial in 8 active SkyFile notification SMS with following words causes dial in Urgent Important 2 5 2 Sample of device control with Explorer Select Explorer device control in case Inmarsat Explorer has been selected into the Access Mode list 42 TCP IP Connection handling Explorer device control gt TCP IP port 4710 Device address 192 168 0 1 Device port 5454 vizada bgan inmarsat com Service name private dynamic Read device 5M5 messages and store them to master account inactive 7 active each SkyFile notification SMS causes dial in 8 active SkyFile notification SMS with following words causes dial in Urgent Important SkyFile Mail V9 00 Full user manual 20150121 Page 21 95 AIRBUS DEFENCE amp SPACE 2 5 3 MPDS amp PPPoE RAS connection For a connection over MPDS or PPPoE you must create a standard windows dial up connection for Airbus Defence and Space MPDS In RAS connection you will see all cr
24. 50 96 of time The SkyFile Mail log in procedure is very fast requiring less steps than the typical POP3 log in of other programs SkyFile Mail receives and sends data in parallel at the same time saving up to 50 96 of time Due to the propagation delay each dialogue step typically consumes more than one second over satellites SkyFile Mail reduces the number of steps for sending and receiving one email from 23 conventional POPS SMTP over PPP to only four additionally saving more than 30 seconds 19 13 WHY SHOULD SEND FAXES USING SKYFILE MAIL Using the fax printer driver in SkyFile Mail you may use any Windows application like MS Word Excel and many others to send text or graphics as a fax The trick is that the fax is sent securely to the gateway using SkyFile Mail s error correction and compression capabilities Then the gateway at the land earth station will send the fax to its destination over the land line This is much cheaper and more reliable than sending faxes directly from the Inmarsat transceiver You will get a confirmation email later which shows if the fax could be sent correctly The same thing happens if you send an SMS message SkyFile Mail V9 00 Full user manual 20150121 Page 90 95 AIRBUS DEFENCE amp SPACE 19 14 THE EXTERNAL COM PORT OF MY LAPTOP IS NOT DISPLAYED In some cases external serial ports like those in USB or PCMCIA adapters do not appear in the device list of most applications
25. 95 AIRBUS DEFENCE amp SPACE Email address The full external address of the sub account e g master titanic skyfile com Note that the sub account must be the same as the one used in the authentication setting HTML formatting if available Off use plain text instead Alternate email programs V Enable SMTP for alternate email programs SMTP port number 60000 _ Enable POP3 for alternate email programs port number 60001 V Log POP3 SMTP commands available in File Logs Allowed IP ranges Local host All common LAN ranges Additional ranges Only for master subaccount Allowed IP ranges without authentication SMTP Only Master sub account is usable for unauthenticated SMTP Alternate email program for master subaccount 9 3 SMTP AND POP3 WITH SKYFILE MAIL PREMIUM ONLY SkyFile Mail v8 25 offers the possibility to use an alternate applications such as Outlook Outlook Express Thunderbird to send and receive emails and SMS POPS SMTP features are part of SkyFile Mail Premium offer To learn more about SkyFile Mail Premium please contact your Key Account Manager or our Customer Care To learn more about SkyFile Mail Premium please contact our Customer Care or consult our website where a dedicated user guide is available SkyFile Mail V9 00 Full user manual 20150121 Page 58 95 AIRBUS DEFENCE amp SPACE 10 ADDITIONAL FEATURES e Data
26. 95 AIRBUS DEFENCE amp SPACE e F11 switch to full screen or back as in many other programs e 12 switch fixed proportional font see above SkyFile Mail V9 00 Full user manual 20150121 Page 62 95 AIRBUS DEFENCE amp SPACE 11 MULTI LOGIN Generally using the same subaccount on different working stations is forbidden This restriction is due to the fact that this kind of usage might generate conflicts between accounts and users This is the reason why we do not support officially this option and also the reason why we won t be responsible if issues occurred on board the ship because of that However shipping companies are used to use this configuration for a while However as shipping companies are typically using this configuration we inform you about possible options to use the multi log in on your own risk An option has to be manually added in a configuration file of SkyFile Mail 111 SkyFile Mail v8 26 and anterior Close SkyFile Mail Goto SkyFile Mail folder usually CASkyFile Mail e Open the file CP INI e Atthe end of the existing list of elements please add the following entry Options Multilogin 1 e Save the file and restart SkyFile Mail Client SkyFile Mail v9 00 and following e Close SkyFile Mail Goto SkyFile Mail folder usually CASkyFile Mail e Select the user subaccount who requires this function e g master e Open the file USER INI e Atthe end of the sec
27. Configuration of the black amp white list As the black amp white list is stored directly on the server no job file is created The changes are applied immediately Requesting client data transfer log actual client configuration address book and the crew biling files can be requested Once the master sub account user has agreed the requested data are gathered in an email which will be sent with the next dial in to the pre registered email address SkyFile Anti Virus if this option is activated by our Customer Care SkyFile Remote Configuration gives you access to the latest version of the anti virus engine and to the daily anti virus updates To learn more about SkyFile Remote Configuration please contact our Customer Care or consult our website where a user guide is available SkyFile Mail V9 00 Full user manual 20150121 Page 51 95 AIRBUS DEFENCE amp SPACE 6 3 GPS data provisioning Since the version 9 00 SkyFile Mail can send the position of the ship to the shore allowing shipping companies to embed the co ordinates in their tracking tool SkyFile Mail provides the GPS information no matter what type of terminal is used FB Sailor Furuno JRC etc The positions are captured at fix times and are sent to the shore side during each dial in This service is part of the Premium package It can also be ordered as a SkyFile Premium On Demand service invoiced separately To learn more about this service p
28. For an immediate manual data exchange click on the Dial now button in the message list If you have decided to use time controlled automatic dialing all messages which are marked in red in the message list will be automatically dispatched at the intervals defined by you e Messages are received and sent simultaneously To check whether you received any new messages a data exchange has to be carried out All messages will be compressed automatically by the SkyFile Mail system The compression rate depends on the type of file for TXT or Word files compression rates amount up to 90 So you do not necessarily have to compress attachments in advance SkyFile Mail Transfer online Program Help Port Connected Time 00 29 Ed Popup a sent To vizada_shipping orange tr Email data 2449395 Compressed 2356370 XN Ratio 4 Account master 2818 KByte CPS 8828 Bytes received Email data Compressed Ratio CPS File Security Reports 2014 ppt Receiving complete 08 38 10 08 38 10 18 53 03 18 53 03 06 57 49 DNS Searching IP for mail sksfile com 08 57 49 DNS Destination 193 252 234 246 08 57 49 Trying TCP IF connection mail skyfile cam 193 252 234 24b 08 57 49 connection established Show device control During transmission of a large attachment you can see the file name in the host window If you feel that the transmitted file is an unwanted one click on the Reject file button This stops the
29. Master subaccount master 4 Messages without subaccount addressing to master subaccount Set different pricing rates for each subaccount Copy all messages to master account 5 ship to shore shore to ship Message without sub account addressing to master sub account Once sub accounts are created messages without the sub account addressing e g vessel SkyFile com will still be received by the master sub account if this option is selected e Master sub account Following the creation of sub accounts it is mandatory to select the Master sub account This sub account is then defined as the administrator of the system with full admin rights e Set different pricing rates for each subaccount With SkyFile Mail v7 5 and higher the price can be defined for all sub accounts If the option set different pricing rates for each subaccount is selected the same configuration is applied to all sub accounts 15 2 SUB ACCOUNTS CREATION okyFile Mail differentiates between 4 categories of sub accounts Corporate Messages of these sub accounts may be accessed by the captain master sub account they are shown in the web mail interface Private These sub accounts are fully private and cannot be accessed by the captain With okyFile Mail v7 5 and higher private sub accounts are shown in the SkyFile webmail interface Only the owner is able to check messages in his private sub account For crew passenger
30. Mendez eduardo mendez Victoria star SkyF Electrician electrician Victoria star SkyFile com jeanmarc duc astrium eads net j jeanmarc Victoria star SkyFile com Cancel Katrin Lerchenmueller astrium eads Lud Family ludi gmail MANAGER manager Victoria star SkyFile com E New emai Sra File Edit Attachments Tools Help vizada fleettracker orange fr shipping orange fr m 2 Subject Test Print Files Help Delete engb Master MV Victoria Star Victoria Shipping Aussaguel France 4 24 08 46 37 NUM SkyFile Mail V9 00 Full user manual 20150121 Page 36 95 AIRBUS DEFENCE amp SPACE Import If you want to provide several SkyFile Mail clients with the same address book content you can create a text file with the following format e Name address e Name SMS number e Name FAX number Or name address or semicolon quotation marks allowed This file can be imported by pressing the Import button Use Windows address book If you use a Windows address book locally installed on your PC for e g MS Outlook or MS Outlook Express you can easily use these entries for your SkyFile Mail address book by clicking this option use Windows address book All email addresses fax and SMS numbers will be accessible now You can even add new email addresses directly in
31. Prepaid options An Airbus Defence and Space MPDS dial up connection will be created with the following parameters username password inmarsat inmarsat dial nr 1238 T amp T or 94 Nera connection via the windows standard modem 33 600baud alternatively 28 800baud with the additional modem init command AT WS45 4 WLES 011 The speed of serial port should be 115200baud IP and DNS address will be obtained automatically SkyFile Mail V9 00 Full user manual 20150121 Page 22 95 AIRBUS DEFENCE amp SPACE Fleet33 55 77 terminals provide two types of data transmissions MPDS Pay by Mbit Best suited for small files SCPC ISDN data9 6 pay by time best suited for larger files As a result the user should always calculate transmission costs to be able to select the transmission with the least costs Least Cost Router LCR v active 7 Automatic selection of service without manual confirmation MPDS Access mode Inmarsat Fleet MPDS Number mail skyfile com Port TCP IP Options Volume price per MBIT 4 10 USD Pricing unit Bits 1 SCPC Modem ISDN Access mode Inmarsat Fleet 77 ISDN Port ISDN Options Price per minute 8 29 USD In order to avoid this manual effort the Least Cost Router LCR of SkyFile Mail automatically performs this calculation on the basis of the actual compressed message volume to send and receive the data
32. TO ACTIVATE ONBOARD SKYFILE MAIL PREPAID SERVICE 83 17 3 HOW THE MASTER CAN CREATE A PREPAID 50 85 17 4 HOW THE MASTER CAN CONFIGURE A PREPAID 50 86 18 HOW A CREW MEMBER PASSENGER CAN CREATE HIS OWN SKYFILE MAIL PREPAID MY MAIL SUB ACCOUNLT AUN Eu xKEMy NEUEM AAAA SkyFile Mail V9 00 Full user manual 20150121 Page 4 95 AIRBUS DEFENCE amp SPACE 19 reece 87 19 1 HOW TO CHECK IF A SKYFILE MAIL ADDRESS IS SET UP TO BE USED IN PREPAID MODE 87 192 HOW TO AUTHORIZE SKYFILE MAIL ADDRESS TO BE USED IN MODE DO NOT KNOW THE DATA IMN USED FOR CONNECTION sss 87 19 3 HOW CAN THE SKYFILE MAIL ADDRESS OWNER CREATE PREPAID SKYFILE MAIL SB ee c r 87 194 CAN YOU USE THE SAME UNIVERSAL CARDTM WITH DIFFERENT SUB eCP I 87 19 5 WHAT TO DO WHEN A UNIVERSAL CARD WITH CREDIT LEFT ON IT CAN NO CONGE R BE U ED 87 19 6 CAN WE USE SKYFILE PREPAID OVER 5 8
33. been sent to so that no more replies will be created for Im not onboard in September please contact me on my repeated mail from the same sender personal email address at home thanks John Every time a sub account is opened in SkyFile Mail a reminder is displayed that auto reply is active for this sub account To activate the auto reply please go to configuration Out of office The transmission of the auto reply message is free of charge SkyFile Mail V9 00 Full user manual 20150121 Page 46 95 AIRBUS DEFENCE amp SPACE 5 OVER THE AIR UPDATE From SkyFile Mail v9 00 the master is informed by a pop up when a new version of the software is available and he can receive and install it within a few clicks As such the user can be sure to use always the most recent software Furthermore when it is technically possible only an incremental part of the software is transferred reducing the volume of the transfer significantly To know more about the available versions the master can directly go to Configuration SkyFile update OTA Depending of the service subscribed the master will be able to download and install SkyFile Mail Client kh Esp IIERTIOEmL SkyFile Anti Virus SKYFILE MAIL Installed version 8 280 Availiable update 9 006 14 01 2015 Improved Korean language support 2 5MB SkyFile NOAD SKYFILE ANTI VIRUS Installed version 10 3 1 VDL4 98G 26 02 2014
34. by the SkyFile server spam detection cannot work as good as for servers communicating directly with the SkyFile gateway A very restrictive way is to only allow incoming emails which have a specific password in their subject This means that all emails not having this word in the subject will be deleted and their sender gets a return mail with an error message access denied Another mechanism is using a black amp white list which can be managed from a previously registered email address Typically it will only consist of a white list with addresses being allowed to send emails to your mobile account The account management at Airbus Defence and Space can also set file size limits for attachments in emails directed to your account Especially if you are using a slow service like Inmarsat M or Mini M this limit should not be set too high During the reception of a long email you can abort the transfer of a file by pressing the reject button in the transfer software This file will then be deleted on both sides and the transfer will continue with the next file or email 19 18 IS IT POSSIBLE TO USE SKYFILE MAIL IN A NETWORK WITH SEVERAL PCS Yes Simply define the hard disk drive of the PC connected to the satellite transceiver as a network resource e g c for the local disk C Please see the built in help of Windows for details how to create a network resource On all other PCs within the local network the Autosync exe program c
35. command to the matching ISDN data protocol HDLC that SkyFile Mail uses with ISDN cards Package length is max 2 KByte With many ISDN adapters e g Elsa TL this protocol is the factory setting You should use a port Baud rate of 115200 Baud SkyFile Mail V9 00 Full user manual 20150121 Page 19 95 AIRBUS DEFENCE amp SPACE ISDN setup Outgoing MSN Dial exchange Outgoing MSN Data IMN from which you dial It will be filled out automatically by selecting the access mode It can be left empty in most cases Dial exchange you enter the numbers typically a zero which must prefix the actual phone number in case you have installed the ISDN card as an extension number in a telephone system In most cases this field is empty 2 5 PORT CONFIGURATION TCP IP MPDS INMARSAT 4 amp VSAT SERVICES From SkyFile Mail v8 25 you can control your IP device from SkyFile Mail It allows you to start the IP session from the software At the end of the connection the IP session will be automatically closed This behaviour allows you to reduce the risk of unwanted data such as DNS requests which could be transferred while the session is still opened To use the IP device control follow the instructions Access mode family Select Inmarsat or VSAT or Other Access mode Select the device within the list proposed by the software SkyFile Mail V9 00 Full user manual 20150121 Page
36. each hour Connect Prepaid after IP based connections after each postpaid connections a prepaid dial in is automatically done As Postpaid and Prepaid connections are done via different ports please note that the postpaid connections is dropped down before the prepaid connection is started This process avoids confusions and a mix between postpaid and prepaid traffic SkyFile Mail V9 00 Full user manual 20150121 Page 84 95 AIRBUS DEFENCE amp SPACE e Prepaid users are allowed to initiate mail exchange in case of emergency prepaid users can send emails immediately if this option has been activated by the master An additional fee will be charged to the user in any cases and applied on each email or check mail done by the user Allow self registration If this option is selected SkyFile Mail prepaid users will be able to create and configure their own SkyFile Mail prepaid sub account e Attachments generally disallowed for prepaid accounts in principle each crew member manages his own account and generally the rules are defined by the user However for a better control of the traffic companies restrict the usage by disallowing attachments to all users 17 3 HOW THE MASTER CAN CREATE A PREPAID SUB ACCOUNT If the Self Registration option is disallowed prepaid sub accounts must be created by the master or the SkyFile Mail administrator To create a new prepaid sub account please go to Subaccount gt
37. for backups recommended Thanks to the flexible time schedule module see chapter Entering the dial parameters the data transfer can be carried out fully automatically If you need to retrieve files sent and or received please select the backup option Your files will be then copied in a special folder created under SkyFile Mail main repertory named OUT DIR and IN DIR To learn more about SkyFile Mail AFT settings please contact our Customer Care or consult our website where a user guide is available SkyFile Mail V9 00 Full user manual 20150121 Page 56 95 9 9 1 AIRBUS DEFENCE amp SPACE ALTERNATE EMAIL PROGRAM SMTP POP3 SMTP SERVER CONFIGURATION SkyFile Mail v8 and higher provide an SMTP module The SkyFile transfer host includes an SMTP server which can be used by 3rd party applications like sensors cameras etc to send files over SkyFile Mail to local or external addresses if corporate sub accounts are configured The configuration menu item Srd party applications requires a log in with the master credentials and shows these fields 9 2 Enable SMTP for 3rd party applications This option enables or disables the SMTP server The default is Off SMTP port number The typical port number is either 25 or 587 Please make sure that the configured port is not used by any other program on the same PC and that the SMTP client software is configured for the same port Probably
38. least one SkyFile Mail user has sent at least one email to this address This system avoids backscatter which could be sent to fake email addresses as used by spammers and viruses lt also helps against soammers who might try to validate email addresses by receiving confirmations So if a terrestrial address does not receive any email from any SkyFile Mail user from more than about three weeks no confirmation mails will be sent to this address 19 11 WHICH INMARSAT SERVICES ARE SUPPORTED BY SKYFILE MAIL SkyFile Mail supports all connection oriented and packet based Inmarsat services Inmarsat B Besides its high quality phone service it also allows data and fax communications with reliable 9600 bps through the internal modem of the transceiver The B High Speed service offers 64 kbps and is compatible with ISDN lines A parabolic antenna is required Inmarsat Phone Mini M includes telephony fax and data transfer 2400 bps using small portable sets with integrated flat antennas It uses a digital soeech encoding similar to terrestrial GSM radio telephone services Inmarsat M4 Fleet offers ISDN capabilities with 64 kbit s via satellite for high quality soeech and fast data transfer M4 is the land mobile version Fleet for maritime use The medium also offers Internet access via the Mobile Packet Data Service MPDS which uses a volume based tariff with no time charges The variants Fleet 33 9600 bps in spot beams only 2400 bps global
39. order to help the master of the ship or the Shipping company to bill separately the crew members of the vessels SkyFile Mail onboard bill is designed to be the closest estimation of the invoice that will be send by Airbus Defence and Space to your airtime provider but Airbus Defence and Space cannot guarantee that SkyFile Mail onboard bill will be the exact reflection of the invoice nor of the data displayed in the Call Data Viewer function due to technical requirements that may not be taken into account in this tool The invoice send by Airbus Defence and Space shall prevail in all cases Hence Airbus Defence and Space hereby disclaims any and all liability in relation to the content made available as well as any and all liability resulting from any differences that may be found between the SkyFile Mail onboard bill the data displayed in the Call Data Viewer and Airbus Defence and Space Services s invoice Each single message email SMS Fax will be displayed with the respective duration or volume and the price for the respective data call even if several messages were transferred within one data call Each sub account optionally receives either a duration based per minutes or a volume based per kByte bill For details please refer to chapter Sub accounts Creation Please note The values stated in this bill may differ from the general monthly bill issued by Airbus Defence and Space as the entered rates are user defined
40. victoriastar shipping MASTER 425 0 01 Sent 29 12 2014 14 38 received account daemon s Your SkyFile Mail account Victor 2260 0 03 Drafts 05 12 2014 12 10 received account daemon s Your SkyFile Mail account Victor 2257 0 03 2 4 Pinboard 05 12 2014 12 10 received account daemon s Your SkyFile Mail account Victor 4838 0 05 111 ES Private archives 02 12 2014 11 21 received ASBC Customercare SkyFile eNOAD new version 1 33 007 iz 02 12 2014 11 06 received ASBC Customercare SkyFile eNOAD new version 1 33 9K 007 25 11 2014 21 47 CZ victoriastar techsup test message with header Charterer 25 11 2014 21 44 received victoriastar techsup test message without header 405 0 01 Crew 29 10 2014 10 49 received config daemonGsk VICTORIA STAR SkyFile Anti Vir 855 0 01 Master 24 10 2014 06 57 received Antivirus SkyFile Anti Virus update 107 0 01 455 navimail 23 09 2014 18 57 received Business Jean Marc R ponse automatique test 70 0 01 Victoria Star Shipping 03 09 2014 10 22 received SMS 261330320411 Busi Bonjour Message de test bien rec 335 0 01 Shared archives 03 09 2014 09 02 received SMS 261330720411 Busi Bonjour nous accusons receptio 359 0 01 P Recycle bin 03 06 2014 17 40 received config daemon sk VICTORIA STAR SkyFile Anti Vir 846 0 01 16 04 2014 09 52 received ASBC Cus
41. which this fax shall be sent 4 9 2 Receiving faxes fix to mobile If you wish to use our fix to mobile receive fax option please register with Customer Care You will subsequently receive a French terrestrial fax number which will be linked with your SkyFile Mail account Faxes sent with a fax machine to this number will be converted into an e fax and can be received with the next message transfer Please note that once you have applied for the fax option you will pay for all fix to mobile faxes which are sent to your number 4 10 SENDING AND RECEIVING SHORT MESSAGES SMS 4 10 1 Sending short messages to a GSM mobile From the message list you can send short messages to GSM mobiles Select Send SMS in the Message menu We recommend that you use the international format for the destination number e g 447 for a U K GSM number By pressing Send the SMS will be stored in the outgoing mailbox to be SkyFile Mail V9 00 Full user manual 20150121 Page 40 95 AIRBUS DEFENCE amp SPACE delivered with the next data exchange You will later receive a positive or negative delivery confirmation Send SMS 33688051602 Message delayed I arrive next Monday morning at 08 30lt Mike 4 10 2 Receiving short messages from a GSM mobile The recipient of the SkyFile Mail SMS can easily answer by using the Reply function of his GSM mobile The answer is then sent to the same number from where t
42. your Windows address book In case you have created sub accounts you may decide whether you wish to handle the entries in your address book privately or make these commonly available and visible for all sub accounts 4 7 SEND SAVE FILE ATTACHMENTS Save File attachments Depending on their type attached files can be saved or immediately opened The following safety levels are implemented e Safe files can be opened or saved bmp rtf ini gif jpg jpeg tif wav pcx log pcm dcf mp3 mpg mpeg A warning is displayed for types such as doc xls and ppt because they may contain scripts e With HTML files htm html SkyFile client can receive HTML mails They are displayed as attachment which has to be opened in order to view it in an HTML browser like Internet Explorer Firefox or others SkyFile Mail contains an evolution which allows the server to create a plain text alternative if an email contains HTML only If the Outlook address book is not saved on the local PC but on the Outlook server within a network this option will not work SkyFile Mail V9 00 Full user manual 20150121 Page 37 95 AIRBUS DEFENCE amp SPACE As a consequence It is then possible to search mail archives for the text Quoting the original mail text in an answer is easily possible Text is visible in the preview pane of SkyFile Mail before opening it By reducing htm attachment to plain text the mail volume is reduce
43. 03 Antivirus in GATEWAY 1 7992 agen hgn ide 00 Antivirus in GATEWAY 1 14112 ircb aci ide 10 Antivirus in GATEWAY 1 15827 fakea dj ide 13 Anrtivirus in GATEWAY 1 5067 bads a ide 00 Antivirus in GATEWAY 1 40358 ranky bf ide 214 antivirus in GATEWAY 1 16799 ide 03 Antivirus in GATEWAY 1 278 agen hgt ide 08 Antivirus in GATEWAY 1 13791 buzus g ide 03 Antivirus in GATEWAY 1 583 agen hgx ide To learn more about SkyFile Anti Virus please contact our Customer Care or consult our website where a dedicated user guide is available SkyFile Mail V9 00 Full user manual 20150121 Page 67 95 AIRBUS DEFENCE amp SPACE 14 BLACK amp WHITE LIST 141 BLACK amp WHITE LIST FILTERING SYSTEM To filter your fixed to mobile traffic according to your requirements e g for SPAM protection or to restrict the group of people who are authorized to send emails to your terminal you can create a black amp white list The black amp white list will be defined separately for each SkyFile Mail account Black entries define terrestrial email addresses or just email domains which are restricted to send messages to the terminal e White entries define terrestrial email addresses or just email domains which are allowed to send messages to the terminal lf a White entry exists all other email addresses are automatically black e g restricted Black and white ent
44. 19 16 Connection Name TCP IP Standard Price per MByte 0 1000 Minimum price 0 05 Total time 7 17 min Charged time 0 00 min Total bytes 12 KByte Charged bytes 12 KByte Charge TCP 0 66 Total charge 0 66 Summary for each Internet address Connection 1 mixed services vol Dur Price In Out Address 1140 B 0 16 9 3 0 OTA DIR 364 B 0 11 3 0 2 jeanmarc duc amp astr ium eads net 1 4212 0 16 5 33 3 0 account daemon amp skyf ile 270 B 0 06 2 1 0 victoriastar shipping amp orange fr 248 B 0 11 2 0 2 GRemoteconfig 6495 B 0 11 51 2 0 ASBC CustomercareGastrium eads net Detailed list of all messages gt mobile to fixed fixed to mobile Connection Date Time Char ged Price Address 1 TCP IP 01 12 2014 18 33 173 B 0 0501 gt jeanmarc duc amp astrium eads net 1 TCP IP 02 12 2014 11 06 3199 B 0 0503 lt ASBC CustomercareGastrium eads net 1 TCP IP 02 12 2014 11 21 3296 B 0 0503 lt ASBC CustomercareGastrium eads net 1 Inmarsat Sailor 05 12 2014 11 40 387 B 0 0501 lt OTA DIR 1 Inmarsat Sailor 05 12 2014 11 40 124 B 0 0501 gt GRemoteconfig 1 TCP IP 05 12 2014 12 10 1099 B 0 0501 lt account daemon amp skyf ile com 1 TCP IP 05 12 2014 12 10 2007 B 0 0501 lt account daemon amp skyf ile com 1 iridium Postpaid 11 12 2014 13 36 388 B 0 0501 OTA DIR 1 iridium Postpaid 11 12 2014 16 49 124 B 0 0501 gt GRemoteconfig 1 Iridium Postpaid 18 12 2014 13 35 365 B 0 0501
45. 3 252 234 246 11 21 24 TCP IP connection established 11 21 25 1 TCP IP 1 KB 1 KB 11 25 59 Trying TCP IP connection 193 252 234 246 193 252 234 246 11 25 59 TCP IP connection established Show device control At the end of the download the master is informed and he is invited to check them right away The check can be postponed without problems e Install starts the installation of the new version of the software Check and install updates of SkyFile modules SKYFILE MAIL Installed version 8 280 Availiable update 9 006 14 01 2015 Improved Korean language support 2 5MB SKYFILE ANTI VIRUS Installed version 10 3 1 VDL4 98G 26 02 2014 Availiable update antivirus engine is too old You must install a newer version SKYFILE NOAD Installed version 1 32 Availiable update 1 33 13 10 2014 Updated country amp port list 2 Recognized Security Q The installation of the software takes few seconds and it does not require any IT knowledge SkyFile Mail V9 00 Full user manual 20150121 Page 48 95 AIRBUS DEFENCE amp SPACE 6 SERVICES ACCESSIBLE FROM THE SHORE 6 1 WEBMAIL INTERFACE The SkyFile Mail webmail interface provides you with direct access to your SkyFile Mail mailbox via the Internet This makes it very convenient to read delete answer or forward emails received in your mailbox which has not been transferred to the satellite communications terminal yet a
46. 3 HOW VERIFY YOUR SKYFILE ANTI VIRUS 66 1323 APT CONFIGURATION orbus iu 67 13 5 HOW TO RETRIEVE SKYFILE ANTI VIRUS CALL LOGS mm 67 14 BLACK S WHITE ses c M M 141 BLACK amp WHITE LIST FILTERING 5 5 68 142 BLACK amp WHITE LIST SHORE TO SHIP MESSAGES 69 14 3 MAIL EIU KNEE 70 15 SUB ACCOUNTS ADMINISTRATION 15 SUB ACOOUNIDESCHIPTIODBU eun IDEs 71 15 2 SUB ACCOUNTS 0 rr 72 15 3 HOW TO KEEP ORIGINAL ROOT ACCOUNT 2 76 154 SUB ACCOUNTS ONBOARD BILLING see 77 155 SUB ACCOUNTS SUB ACCOUNT MONITOR eee 78 16 POSTPAID PREPAID CREW 17 SKYFILE MAIL PREPAID MASTER 17 1 HOW TO CREATE A MASTER ADMINISTRATOR SUB ACCOUNT 82 17 2 HOW
47. 55 64 kbps in spot SkyFile Mail V9 00 Full user manual 20150121 Page 89 95 AIRBUS DEFENCE amp SPACE beams 9600 bps global and 77 64 kbps global primarily differ in the required antenna dish size and transmitter power FleetBroadband and BGAN Broadband Global Access Network has a volume based tariff similar to MPDS and also runs over the Inmarsat satellites as a packet based Internet access with 128 kbps and more Alternatively the low orbit Iridium satellites are available even in the polar regions offering speech and 2400 bps data The service reliability does not meet the GMDSS requirements however so lridium is not sufficient as a distress system 19 12 WHAT ARE THE ADVANTAGES SKYFILE MAIL COMPARED TO OTHER SOFTWARE The reason is simply that SkyFile Mail is specifically designed for the special requirements of satellite communications so it works more reliable and cheaper than conventional email programs Each day many thousands of emails are transferred using SkyFile Mail SkyFile Mail is much faster than other mail programs The difference in connection time between SkyFile Mail and other mail programs are the result of several factors The MIME base64 coding of Outlook and similar programs requires 8 bits for each 6 bits of net data SkyFile Mail uses a transparent transfer which gives 33 more performance SkyFile Mail compresses typical text Word Excel and similar files online typically saving
48. 6 0 06 PO 25 11 2014 21 44 received victoriastar techsup test message without header 405 0 06 j 29 10 2014 10 49 received config daemonGsk VICTORIA STAR SkyFile Anti Vir 855 006 MN Crew 24 10 2014 06 57 received Antivirus SkyFile Anti Virus update 107 0 06 POP E Master 23 09 2014 18 57 received Business Jean Marc R ponse automatique test 770 0 06 P i navimail 03 09 2014 10 22 received SMS 261330320411 Busi Bonjour Message de test bien rec 335 0 06 Victoria Star Shipping Co 03 09 2014 09 02 received SMS 261330720411 Busi Bonjour nous accusons receptio 359 0 06 Shared archives 03 06 2014 17 40 received config daemon sk VICTORIA STAR SkyFile Anti Vir 846 0 06 4 16 04 2014 09 52 received ASBC Customercare RE test message 5 156877 5716 7K 0 06 16 04 2014 09 26 received ASBC Customercare Case created Ref subject test 1576 0 06 21 03 2014 14 33 received Cook test auto bcc outgoing 427 21 03 2014 14 21 received victoriastar shipping Test Auto BCC NR3 421 0 06 03 03 2014 14 46 received ASBC Customercare CAS 143588 LOH9 URGENT noti 2786 0 06 From Victoria Star Shipping Subject HELLO MASTER master victoria star skyfile com TEST Superintendent Victoria Star Shipping France victoriastar shipping orange fr Phone 33561288945 Aussaguel 4 Next automatic dial in 08 38 The top right window of the message li
49. 79 e g 3 105 Currency 5 Minimum price 0 00 additional fixed price per message Always bill mail volume if selected the bill of this sub account will be done on email volume and the price determined by the one mentioned in the field Price per Mbit Always bill connection times if selected the bill of this sub account will be done on email connection time and the price determined by the one mentioned in the field Price per minute SkyFile Mail V9 00 Full user manual 20150121 Page 75 95 AIRBUS DEFENCE amp SPACE Billing mode depends on real connection type LCR if selected both prices are taken in consideration by the software and will be displayed in the user bill according to the connection done Price per minute The crew fee per minute based on the currency in the next field This fee is not applied to internal emails Price per MBytes the crew fee per MBytes based on the currency in the next field This fee is not applied to internal emails Since SkyFile Mail v9 the value is indicated in Mbytes while it was in Mbits in the previous version The conversion from Mbits to Mbytes is automatic and done during the update of SkyFile Mail Mbits remains for MPDS only Minimum price This fee will be simply added to every single email sent from this sub account This fee is not applied to internal emails Currency Please enter the currency here e g EUR or or USD How t
50. 8 19 7 WHAT ARE THE SKYFILE MAIL RULES REGARDING THE SIZE OF THE MAIL BOXES 88 198 TO WHICH COUNTRIES AND NETWORKS CAN SEND SMS MESSAGES 88 1990 WHAT TO DO WHEN SKYFILE MAIL IS IN GERMAN LANGUAGE EVEN THOUGH YOU CHOSE ANOTHER LANGUAGE T n kan Sra R RER 89 19 10 WHY DON T RECEIVE A DELIVERY CONFIRMATION EMAIL ANYMORE WHEN SEND EMAILS TO THE SKYFILE MAIL 55 5 89 19 11 WHICH INMARSAT SERVICES ARE SUPPORTED BY SKYFILE MAIL 89 19 12 WHAT ARE THE ADVANTAGES OF SKYFILE MAIL COMPARED TO OTHER epo 90 19 13 WHY SHOULD SEND FAXES USING SKYFILE MAIL sse 90 19 14 THE EXTERNAL COM PORT OF MY LAPTOP IS NOT DISPLAYED 91 19 15 IS IT USEFUL TO PACK ATTACHMENTS INTO A ZIP FILE 91 19 16 IS IT POSSIBLE TO REDIRECT MY SKYFILE MAILBOX OR TO RETRIEVE IT VIA ISDN 91 19 17 WHAT CAN I DO AGAINST UNWANTED MAILS 92 19 18 IS IT POSSIBLE TO USE SKYFILE MAIL IN A NETWORK WITH SEVERAL PCS 92 19 19 HOW CAN SEND AN SMS MESSAGE TO A SKYFILE MAIL USER 93 19 20 HOW DOES BLACK AND WHITE LIST WORK 93 20 zzbEcs ge pc
51. 9 00 Full user manual 20150121 Page 9 95 AIRBUS DEFENCE amp SPACE Automatic back up More security more protection reducing the risk of loss with automatic back up Thanks to our new automatic back up function the master can now schedule an automatic back up at fix time As there is no manual action required any longer he can be sure not to lose any important data Revamping of the dial in configuration Improved control of usage for master with new dial in configuration Up till now the master always had to manually change the settings like mail size limit filters or dial in methods when switching the terminal VSAT FB IOP to avoid unnecessary costs Now the master can control usage of airtime better as he can now set connectivity profiles per terminal type once and the appropriate profile is taken automatically Revamping of the prepaid dial in configuration Simplified prepaid options and dial in procedures The master can now easily choose between 2 options either Always use active postpaid configuration or Always use the primary backup configuration and can create the dial in set up in one click Harmonization of the billing units Mbytes Billing units harmonized to make split billing easier Users benefit now from aligned homogeneous billing units which makes the life of split billing users easier They now benefit from a simplified way of rebilling which can be set up via the Remote Conf
52. AD From this first installation window you can easily find the SkyFile family documents find the registration form and or install the SkyFile Family software on your PC For an installation please close all other programs in advance If no window pops up you can start the installation window by starting menu exe in the root directory of your CD drive typically D or E Press the enter key and simply follow the instructions of the installation program After choosing your preferred language enter the account parameters which are described in the following pages Windows must be restarted after installation to complete the installation process The software will not run properly until this has been done SkyFile Mail V9 00 Full user manual 20150121 Page 13 95 AIRBUS DEFENCE amp SPACE 1 2 DOWNLOAD OF SOFTWARE FROM INTERNET After downloading SkyFile Mail as a ZIP file from www satcom airbusds com unpack it with WinZip into an empty temporary folder directory e g C Temp Then start SETUP program see above in this temporary folder and follow the instructions in the installation program Your computer must be restarted after installation in order to load the driver The software will only function properly after this Before restarting Windows please remove the CD from the drive 1 3 FURTHER INSTALLATION STEPS The installation program sets up a SkyFile group in the Windows Start menu under Programs in
53. Please read the Disclaimer carefully SkyFile DISCLAIMER Call Data Viewer CDW is a function that allows collection and display of Call Data Records allowing the master of the ship or the shipping company to verify the whole traffic activity onboard its vessels each user of SkyFile Mail to consult its own Call Data Records CDV displays only raw data this function does not take into account technical requirements used to calculate your invoice e g increments As a consequence CDV I5 NOT a perfect reflection of the invoice that your airtime provider will issue and which shall in all cases prevails Hence Airbus Defence and Space hereby disclaims any and all liability in relation to the content made available as well as any and all liability resulting from any differences that may be found between CDV s data and Airbus Defence and Space s invoice do not show this message again The Call Detail Viewer provides you with a clearer and more understandable way to consult your call logs An export function allows you to export these files in CSV format Call Detail Viewer imm Show connections for lt Allaccounts gt ViShowattachmens 9 Messages and AFT Prepaid Messages only Search word in address subject or filename Show all addresses AFT only Month Time Type Emails Duration Volume Compressed Status 2 201407
54. Provider or our Customer Care If you use SkyFile Mail prepaid on a SkyFile Mail account where sub accounts have been previously activated and used please directly go to point 13 2 If you use SkyFile Mail for the first time please follow those steps 17 1 HOW TO CREATE A MASTER ADMINISTRATOR SUB ACCOUNT To activate and to use SkyFile Mail in Prepaid mode a master administrator sub account must be created Please go to Subaccount gt Subaccount configuration gt New Please complete relevant fields at least Description Subaccount name and Password as shown below Subaccount Description Subaccount name administrator Password optional eeeee 8 chars Subaccount type Corporate VICTORIA STAR SkyFile com 1 Create new prepaid account User must change password V Access to shared archives 7 Only internal emails allowed Internal emails and also these external emails V Sending emails allowed also with attachments Receiving emails allowed V also with attachments F Allowed to start mail exchange Keep a copy of all SMTP POP3 emails in SkyFile Extended format HTML Header allowed Deliver logs and alerts via POP3 Mail size In amp Out no limit minutes 0 no limit Current online time 0 00 min Limit 0 1 Money based limit Monthly limit Clear online counter Price configuration Then validate by
55. RIA STAR La Master password Cance Hep Blocked address book Connection Primary configuration Access mode family Inmarsat IP 9 Backup configuration 1 active Access mode Inmarsat Explorer v Backup configuration 2 Port TCP IP Options Number mail skyfile com lt lt IP Price settings for this connection Do not send files bigger than 6000 kByte Attachments allowed for all Corporate subaccounts Attachments allowed for all Private subaccounts Manual dialling standard 9 Automatic dialling Fixed times Periodic Start 00 05 End 23 55 Period 120 min Min time between dialretries 5 min Dialretries 1 Activate SkyFile Mail Prepaid services Prepaid options Number The dial number will be filled out automatically after selecting the access mode If TCP IP is selected the user can select either the IP 193 252 234 246 or the Domain mail skyfile com This selection is very useful to prevent unwanted background traffic Port The port is normally set by the Quick install button Please click on Options if you want to change the communication parameter Least Cost Router only for Fleet terminals Please read the special LCR part below Please note that this option is visible only if Fleet or MPDS has been selected in Access mode Blocked address book By choosing this option you can restrict mobile to fixed messages to a certain group of addresses predefined in the SkyF
56. Satellite Communications SkyFile Mail v9 00 User Manual 21 Jan 15 Version 17 a m E m Rma b m lt TE va 7 L FM 271 B 24 AIRBUS DEFENCE amp SPACE AIRBUS DEFENCE amp SPACE Table of Contents gree IN TS GLOSSARY amp ABBREVIATIONS SECURE RELIABLE amp COST EFFECTIVE MESSAGING AND SKYFILE MAIL KEY FEATURES AT 2 0 4442 4442220 NEW FEATURES OF SKYFILE MAIL V9 0OO 1 cessere rennen eene nennen nasa anna anna 1 INSTALLATION INSTRUCTIONS 425554 aaaea aaa aa AEEA AAAH 1 1 INSTALLING SOFTWARE FROM SKYFILE 13 12 DOWNLOAD OF SOFTWARE FROM 14 13 FURTHER INSTALLATION STEPS sess nennen nnne nnnnn nsns nennen 14 2 SKYFILE MAIL 2 4 44 2 1 ENTERING THE ACCOUNT 6 2 2 0 422 04 000000 000000000000000 15 2 2 ENTERING THE DIAL PARAMETERS
57. SkyFile Mail Description of the items New mail prepare a new email Open Open selected email Answer enables you to write and or send an answer to a received message to the sender s address and or another Internet address Per default the original email is quoted in the answer mail If you want to change the default please deselect the item Configuration gt Quote mail in answer e Answer all to send an answer back to the sender and to all the other recipients of the original message Forward to send a received message to one or several other recipients the address book or to other Internet addresses Delete deletes one or more selected messages in the message list with all attachments Deleted files will be stored in the recycle bin archive for a defined period Alternatively you can use the Del key with Shift Del no confirmation of the deletion is requested e Search to search for text strings within the selected archives If you select the topmost item in the archive window on the left side all archives will be scanned Configure prepaid subaccount to change your prepaid sub account parameters Send SMS to enter a short text message SMS up to 160 characters to a GSM mobile phone The recipient can easily respond to this SMS by using the Reply function of his phone e Call detail viewer to access to the call logs Address book to enter organize m
58. V9 00 Full user manual 20150121 Page 24 95 AIRBUS DEFENCE amp SPACE Section 1 e Price per Mbit The price per Mbit attributed to master sub account Price per minute The price per minute attributed to master sub account e Total time Sum of ISDN connections over LCR for master sub account e Total bytes Sum of MPDS connections over LCR for master sub account e Charge CSD master s invoice for ISDN connection in September e Charge TCP master s invoice for MPDS connection in September e Charge Global invoice for September Section 2 Summary per Internet address in minutes SCPC and in volume MPDS Section 3 Detailed list of emails sent amp received by the user 2 7 INSTALLING THE STANDARD MAIL TO HANDLER AND THE FAX DRIVER 2 7 1 Setting SkyFile Mail as standard mail program After making the configuration you are asked to set SkyFile Mail as the standard program for emails This ensures that when you click on a mail link in your Internet browser e g Internet Explorer SkyFile Mail automatically starts and the destination address is correctly entered SkyFile Mail Do you want to set the standard mail handler The standard mail to program option can also be activated later under Options in the message list SkyFile Mail V9 00 Full user manual 20150121 Page 25 95 AIRBUS DEFENCE amp SPACE 2 7 2 Installation of fax driver To produce tel
59. a can be assigned to an abbreviation such as ds or address Edit macros dim signature Jean Marc 1 New fyi For your information jm Jean Marc Duc Delete If you press F2 or select Tools in the text editor you will see the menu options Edit macros and Expand macros In case you have created a macro e g ds you can expand it by typing it in the text box and clicking on Tools Expand macros or by pressing F2 Signature signature is fix text string with e g your name company name and telephone number placed at the bottom of each email to identify you as sender of the email The signature can be used by creating a macro called std The macro std will automatically be entered as a standard default in each new email 4 9 SENDING AND RECEIVING FAXES 4 9 1 Sending faxes If you have installed SkyFile Mail s Efax driver see chapter installation you can transmit faxes to terrestrial fax machines from any application with the secure SkyFile Mail protocol Afterwards you receive a confirmation of transmission by email This method is a lot less expensive and more reliable than sending faxes directly from an Inmarsat terminal To send a fax you first start the respective application e g Word and then open the document to be sent In the File menu select Printer setup or Print and mark SkyFile to SFAX or SkyFile as the right pri
60. ae fab pnt ee Katrin Lerchenmue ler astrium eads net SP840600 image002 jpg 5 9 Katrin Lerchenmueller amp Gastrium eads netXSP84D800V image006 jpg 10 10 Katrin Lerchenmueller amp astrium eads netWSP84D800 TXT 2 4 14 50 05 API IN C SkyFile MailXantivirus dirXesxpxXsavxpXxage abxu ide 14 50 05 C SkyFile Mail antivirus dir esxp savxp age abzi ide 14 50 05 IN C SkyFile Mail antivirus dir esxp savxp age acap ide 14 50 05 IN C SkyFile Mail antivirus dir esxp savxp age acbi ide 14 50 05 C SkyFile Mai l antivirus dir esxp savxp age acbm ide 14 50 05 APILIN C skyFile Mail antivirus dir esxp savxp age acbq ide 14 50 05 IN C SkyFile Mail antivirus dir esxp savxp age acca ide 14 50 05 IN C SkyFile Mail antivirus dir esxp savxp age acck ide 14 50 05 IN C ile Mail antivirus dir esxp savxp age accq ide 14 50 04 14 50 05 14 50 05 ff tf ft hf hf ft hf fut 14 50 05 API_IN C SkyFile Mai antivirus dir esxp savxp autoi tq ide 14 50 05 IN estie Mail antivirus dir esxp savxp autoi uc ide 14 50 05 API IN SkyFile Mail antivirus dir esxp savxp backd ja ide e View logs of alternate email program SkyFile Mail v8 25 Premium allows customers to use an alternate email program like Microsoft Outlook or Outlook Express This menu gives you access to
61. an then be launched from the network e g using a desktop link instead of installing SkyFile Mail on all PCs For instance if the machine name of the PC with the cable to the satellite transceiver is pc1 and SkyFile resides its local drive C other workstations can access SkyFile Mail by simply using pc1 c skyfile autosync exe as a desktop link Alternatively if workstations are using mapped drives like N pointing to pci c they can access SkyFile Mail using N skyfile autosync exe Typically each workstation uses its own sub account name and thus has its own email address It is also possible to access a specific mail account from different PCs alternatively though this should not be done at the same time SkyFile Mail V9 00 Full user manual 20150121 Page 92 95 AIRBUS DEFENCE amp SPACE To ensure that the mail list and the archive tree are automatically synchronized between all workstations with the internal firewall of Windows XP enabled File and printer sharing must be allowed in the firewall for local LAN addresses even if the sharing service is not really activated If SkyFile Mail has been configured for an automatic dial in with a specified timing or for using sub accounts then the transfer module is started automatically on the PC connected to the satellite terminal This ensures that internal emails from one sub account to another are delivered immediately without having to go through the satellite l
62. anage and delete email addresses SMS and Fax numbers Log off The screenshot below shows the user interfaces of the mail program or the message list SkyFile Mail V9 00 Full user manual 20150121 Page 30 95 AIRBUS DEFENCE amp SPACE You can open this message list by clicking on the SkyFile Mail icon in the Windows program menu in the SkyFile folder Start Programs SkyFile SkyFile The symbol bar of the message list window includes the following frequently used functions r SkyFile Mail Message list master lt master Victoria Star SkyFile com gt 63 File Message Subaccount Configuration Help Ao eee EQ master Victoria Star SkyFile corr Time Type Remark Subject Size E E 30 12 2014 18 16 l victoriastarshipping HELLO MASTER Wy 29 12 2014 14 38 received Your SkyFile Mail account Victor 2260 046 i M Sent 05 12 2014 12 10 received account daemon s Your SkyFile Mail account Victor 2257 0 06 Drafts 05 12 2014 12 10 received account daemon s Your SkyFile Mail account Victor 4838 0 06 i Pinboard 02 12 2014 11 21 received ASBC Customercare SkyFile eNOAD new version 1 33 0 06 Poule acies 02 12 2014 11 06 received ASBC Customercare SkyFile eNOAD new version 1 33 006 25 11 2014 21 47 received victoriastar techsup test message with header 110
63. at least to 1 sec and you ll be charged for this duration SkyFile Mail V9 00 Full user manual 20150121 Page 54 95 AIRBUS DEFENCE amp SPACE Postpaid Prepaid Show connections for Search word in address subject or filename Time Type 09 01 2015 10 45 07 09 01 2015 11 15 03 TCP 1 Iridium Postpaid SI 09 01 2015 11 45 07 1 Iridium Postpaid SI 09 01 2015 12 15 03 TCP 1 Iridium Postpaid SI 09 01 2015 12 45 07 TCP 1 Iridium Postpaid SI 09 01 2015 13 15 03 TCP 1 Iridium Postpaid SI 09 01 2015 13 41 47 TCP 1 Iridium Postpaid SI 09 01 2015 14 15 09 1 Iridium Postpaid SI 09 01 2015 14 45 03 1 Iridium Postpaid SI 09 01 2015 15 15 07 ooo ory TF 05 01 2015 09 01 2015 15 45 03 06 01 2015 79 08 01 2015 12 01 2015 13 01 2015 14 01 2015 15 01 2015 16 01 2015 lt All gt SkyFile Mail V9 00 Full user manual 20150121 Page 55 95 AIRBUS DEFENCE amp SPACE 8 AFT AUTOMATIC FILE TRANSFER 8 1 AFT SERVICE DESCRIPTION AFT makes it possible to manage data transfers of ship management systems via the optimized protocol of SkyFile Mail Apart from standard Windows mechanisms MAPI and MailTo interface both only for mobile to fix transmissions AFT allows you the bi directional exchange of data files fix to mobile and mobile to fix via user defined windows directories You will access the a setup window th
64. ata Service e CSD Circuit Switched Data e TCP Transfer Control Protocol e AFT Automatic File Transfer e SCPC Single Channel Per Carrier e ISDN Integrated Services Digital Network e SMS Short Message Service SkyFile Mail V9 00 Full user manual 20150121 Page 7 95 AIRBUS DEFENCE amp SPACE SECURE RELIABLE amp COST EFFECTIVE MESSAGING AND MORE SkyFile Mail is a messaging and compression tool that allows users to send reliable and cost effective emails e faxes and SMS messages Suitable for users at sea on land and in flight SkyFile Mail provides reliable and cost effective email fax and SMS messaging on VSAT Inmarsat Iridium and Thuraya satellite terminals Simple to install use and update SkyFile Mail works on any desktop PC or laptop and is the ideal messaging tool for users onboard SKYFILE MAIL KEY FEATURES AT A GLANCE e Data compression SkyFile Mail compresses data by up to 90 with a WinZip type feature significantly reducing connection time e Full duplex mode enables users to send amp receive messages simultaneously e Crash recovery automatically retrieves emails if the data connection is interrupted e Highly effective anti virus anti spam filter and black amp white lists block unwanted emails Users can create their own black amp white list according to personal needs SkyFile Mail via Iridium Rudics boosts connection quality service availability and bandwidth reduc
65. bTheMariner1 M Messages archives and private addresses of vizada r2 a i L r n Specialty for sub accounts The full backup of all configuration data is only possible if you are logged in as master sub account Else backup is only possible for the sub account archives SkyFile Mail V9 00 Full user manual 20150121 Page 45 95 AIRBUS DEFENCE amp SPACE e Restore To restore archives or configuration data please select the directory where the backup has been stored to If the directory is valid you will see all the backup data with the respective date when the backup has been made Please select the data you want to restore and press OK In case sub accounts with several archives shall be restored you will be asked for each archive separately Please be aware that restoring data always will overwrite the current data E g if you create new sub accounts or get new messages after you have performed the last backup a restore will delete them 4 14 OUT OF THE OFFICE MESSAGE SkyFile Mail users have the possibility to activate an auto reply message from the SkyFile Mail client software The text should be entered in a text box It is limited to about 200 characters Automatic responder In order to avoid mail loops SkyFile Mail client will V Autoresponder active memorize the last few addresses where auto replies have text
66. count master Astrium OneGSkyF1le com master Period May 2013 First mail 03 May 2013 19 07 Last mail 27 May 2013 22 17 Price per MBit 1 31 Total time 1 27 min Charged time 0 00 min Total bytes 5858 KByte Charged bytes 5858 KByte Charge TCP 59 76 Volume it Address 28 6 KB 34 49 2 0 Antivirus 2978 KB 10 39 51 JeanMarc Duciastrium eads net 1724 02 0 navimail amp meteo fr B 7 01 3 0 jeanmarc duc vizada com 01 0 GRemoteConfig config daemonG skyfi le com t of all messages gt mobile to fixed lt fixed to mobile Time Charged Price Address 19 0 Antivirus GRemoteConfig GRemotecConftig jeanmarc duc amp vizada com jeanmarc duc vizada com Antivirus contig daemon skyTi JeanMarc Duc amp astrium eads JeanMarc Duc amp astrium eads JeanMarc Duc astrium eads JeanMarc Duc astrium eads navimail amp meteo fr navimail amp meteo fr navimail amp meteo fr navima1l amp meteo fr 580 KB 5 9164 05 183 B 05 128 B 705 471 B 05 406 B 9 05 2296 KB 05 508 B 9 05 251 KB 1 05 409 KB 9 05 409 1 05 190 KB 05 425 705 427 0042 705 436 0043 9 05 436 0 0043 0018 0012 0046 0040 4217 0050 5623 1797 1802 4590 0042 Pa H AA AAAAA AAA Y VY VY A Prices in the detailed list are rounded and the sum might slightly differ from the total charge above SkyFile Mail
67. d To insert text from a prepared TXT file please press File gt Insert and select the filename The window width determines the length of the line When the window opens for the first time it shows about 70 characters per line which means that texts will be correctly printed Within the text editor you are able to search for an expression Ctrl F To continue the search please press F3 To print a message with header and message text press the button Specialty for sub accounts If you have created sub accounts with volume billing the price of the currently created message inclusive all attachments are shown in the bottom line of the edit window Below the Help button you can find a selection box with several languages By default you get English German and French This is the area where you can select your spell checker language 4 5 SPELL CHECKER v7 60 AND HIGHER SkyFile Mail uses the popular Hunspell module for spell checking The folder DIC DIR below SkyFile contains some pre configured spell checking files depending on whether you have installed SkyFile Mail from a downloaded ZIP file or from a CD Each language requires an AFF and a DIC file The file name looks like this lt family gt _ lt country gt AFF lt family gt _ lt country gt DIC where lt family gt is e g EN for English and lt country gt is e g US for United States You can download additional spelling files e g from http wiki servic
68. d significantly typically to less than 1 3 of the original size making SkyFile Mail more competitive in this case If MS Outlook is used for sending the volume is often reduced to 1 10 since Outlook creates a very inefficient HTML code Unknown file types for which no application is registered can be optionally opened with the editor Executable file types such as exe com scr have to be saved first they cannot be started prior to detachment SendFile attachments to attach a file to a message click on the Add button in the text editor A folder directory window opens via which you choose the required file Attach the selected file to the message by a double click If you want to add another file go back to Add again and insert the respective file as described Another way to attach files simply drag the respective files from e g the explorer and drop them on the SkyFile Mail email window Please note that the size limit must be observed Very large quantities of data can only be sent if the dialing settings permit this The protected change of this function requires a password SkyFile Mail V9 00 Full user manual 20150121 Page 38 95 AIRBUS DEFENCE amp SPACE 4 8 MACROS SIGNATURE e Macros You will find this menu item in the Tools menu of a SkyFile Mail New email window Macros help you to save time and typing work Frequently used phrases such as Dear Sirs or your contact dat
69. direction because it makes filtering spam very unreliable Your SkyFile Mail account cannot be redirected to a different email address the server and its backbone connection are not intended for this sort of usage since it would increase the data volume of the mail gateway significantly This traffic could also slow down the server response and therefore increase the cost of exchanging mails via satellite which of course is not intended You can use the web interface of the SkyFile server to read answer and forward received emails with any web browser The same username and password combination is required as for SkyFile Mail but the web function is enabled on explicit request only to avoid any misuse Mails for private sub accounts are not displayed for privacy reasons Please ask our Customer Care for the required access data SkyFile Mail V9 00 Full user manual 20150121 Page 91 95 AIRBUS DEFENCE amp SPACE 19 17 WHAT CAN I DO AGAINST UNWANTED MAILS SPAM The gateway has a built in spam filter which will block most unwanted unsolicited emails Due to the nature of such mails however a few spam mails may still get through If you are frequently offended by emails from one specific sender please inform our Customer Care We do not recommend to forward emails from a mailbox at another mail provider like Google Mail Hotmail or Yahoo to your SkyFile account Since the servers of these services are treated as trustworthy
70. e frequency exact times at which you want SkyFile Mail to start the message transfer Please note that SkyFile Mail only accepts 00 15 30 45 as minutes Furthermore the real dial in is delayed by a random time of 0 10 min This is to avoid that e g dozens of vessels with the same configuration are dialing in in the same second With automatic dialing a symbol appears on the bottom right of the screen Please create a link in the Autostart folder of Windows to the program host32 exe in the SkyFile directory to make sure that the time schedule is running also after a reboot of the system The dialing parameters are recorded in the message list under the menu item Configuration and may be changed later Automatic dialing In case the dial in should be done automatically within a fix time slot with a special rhythm you can enter start and end time a period time in minutes SkyFile Mail V9 00 Full user manual 20150121 Page 17 95 AIRBUS DEFENCE amp SPACE Following the examples displayed below An automatic dial in will be done to the SkyFile server every 22 minutes between 06 00AM and 06 00PM 7 Manual dialling standard 8 Automatic dialling Fixed times Periodic Start 06 00 End 18 00 Period 22 min Min time between dial retries 5 min Dialretries 1 An automatic dial in will be done to the SkyFile Server at 6 00 9 00 12 00 15 00 and 20 00 7 Manual dialling standard amp Automatic dialling
71. e menu Configuration gt Automatic File Transfer AFT Automatic File Transfer AFT Automatic transmission Active Email address of receiver Description C API OUT txt victoriastar techsupport or Test AFT for JMD 1 C SkyFileWeather etc message victoriastar shipping orang SkyFile Weather Notification 1 C SkyFileWeather etc envois txt victoriastar shipping amp orang SkyFile Weather requests 1 C Fuel Consumption xls logistics mycompany com 1 C Victoria Star AFT OUT txt victoriastar shipping orang AFT out Victoria Shipping Z Backup 5 Mail AFT_OUT DIR AFT out Victoria Shipping 2 V Inform Master about access problems 7 No special dial schedule for AFT files Special dial schedule if AFT files exist AFT files schedule min 15 Automatic reception New Edit Delete Active Filename Destination directory Email address of sender Description 1 xml D charts vessel it manager mycompany uk 1 ide C SkyFile Maillantivirus dirl Antivirus 0 grb gz D SkyFileWeather 105b nav navimail3 amp amp meteo fr 1 grb bz2 C SkyFile Weather dat navimail meteo fr 1 C support victoriastar shipping orang AFT IN Victoria Star Shipping J Backup C SkyFile Mail AFT_IN DIR Inform Master about access problems V Add date time to backup filename Delete backup after 30 days V Add name of rule as subdirectory
72. e notifications in annex Allowed to start mail exchange This option selects whether a sub account is allowed to initiate a dial in this is usually done by the master sub account but this privilege might be extended to another sub account the captain for instance Please note If this option is activated this sub account gets at the same time access to the SkyFile Mail administration menus Keep a copy of all SMTP POP3 emails in SkyFile SkyFile Mail Premium only please select this option is you wish to keep a copy of all incoming and outgoing emails in SkyFile Mail Emails will be stored in your alternate email program AND in SkyFile Mail Extended format HTML Header allowed if the subaccount is used by a POP3 based client program HTML formatted emails can be allowed here Otherwise the server will convert them to plain text which saves some satellite transfer volume and time Since SkyFile Mail v9 this option allows the full header of the emails too Then if this option is selected HTML formatted emails and full headers are accepted SkyFile Mail V9 00 Full user manual 20150121 Page 74 95 AIRBUS DEFENCE amp SPACE Deliver logs and alerts via POPS If this option is activated a short notification will be sent to your alternate email program when the emails are sent to the shore over the air Since SkyFile Mail v9 the alert messages are also transferred to the sender via a short notification e Mail size
73. eated dial up connections for your PC Please select the MPDS dial up you want to work with RAS username In case of an MPDS transfer the username of the dial up connection will be shown RAS password In case of an MPDS transfer please enter the password of the MPDS dial up e TCP IP port Per default this value is 4710 In case of special installations this value may have to be changed 2 6 LEAST COST ROUTER LCR ONLY FOR FLEET 2 6 1 LCR functional description Since SkyFile Mail v9 00 the option Least Cost Router LCR is hidden It becomes visible only when Inmarsat Fleet 77 ISDN is selected in the Access mode parameters Account and dial parameters E Master username VICTORIA STAR Master password Cancel Blocked address book Connection Primary configuration Access mode family Inmarsat Backup configuration 1 active Access mode Inmarsat Fleet 77 ISDN v Backup configuration 2 Port ISDN z Options Number 2828 Least Cost Router LCR Price settings for this connection Do not send files bigger than 6000 kByte J Attachments allowed for all Corporate subaccounts V Attachments allowed for all Private subaccounts Manual dialling standard Automatic dialling Fixed times Periodic Start 00 05 End 23 55 Period 120 min Min time between dialretries 5 min Dialretries 1 7 Activate SkyFile Mail Prepaid services
74. efax pages SkyFile Mail employs a printer driver which you can also install in the message list under Configuration fax support After restarting Windows the fax printer driver is available as a virtual printer called SkyFile and can be used from any application 2 8 SKYFILE MAIL INSTALLATION IN A LAN 2 8 1 Local Area Network LAN installation The SkyFile Mail client may be used on several workstations in a local area network LAN In case sub accounts are installed all different users could theoretically access an own mailbox from their PC as long as it is connected to the LAN For this purpose SkyFile Mail only needs to be installed once on the PC connected to the satellite communications terminal After installation the SkyFile Mail installation directory has to be made available mostly CASKYFILE for read write file sharing with other PCs in the LAN in the file explorer you will see a hand under the SkyFile directory lamse ncweort The other workstations are connected by simply Ordner lt 2 creating a desktop link through the LAN to the file c Boon SFAXSETUP DIR autosync exe in the SkyFile Mail installation W Arbeitsplatz cin Lokaler Datentr ger Boc directory FAUTOSYNC EXE API OUT 54 BDSSO1T DLL E gt CHINESE LAN When using sub accounts we recommends creating a own gum
75. elete mails after reading 12590 Since SkyFile Mail v7 5 all categories of sub accounts Corporate Private amp Prepaid can use SkyFile webmail SkyFile Mail V9 00 Full user manual 20150121 Page 49 95 AIRBUS DEFENCE amp SPACE To learn more about SkyFile webmail contact our Customer Care or consult our website where a user guide is available 6 2 SKYFILE REMOTE CONFIGURATION The SkyFile Remote Configuration is a very powerful tool which enables the IT responsible in your company to configure and control the remote used SkyFile Mail client via the webpage https webmail skyfile com cfg htm The username and password are the same you need to enter in the client To be able to use the remote configuration please register with our Customer Care You will need to provide us the email address where requested client data such as crew billing files should be sent to Q https webmailsk amp BC SkyFile Remote Configurati Te 5 2 502 File Edit View Favorites Tools Help fy E 7 de v Pager Safetyy Toos C N 72 AIRBUS DEFENCE amp SPACE SKY FILE MAIL Remote Configuration Login Username victoria star Access to gt Registration of new SkyFile account Password SkyFile Webmail login SkyFile NOAD registration 12555 SkyFile V9 00 Full user manual 20150121 Page 50 95 AIRBUS
76. es separated by commas When you send a message you can select several recipients simultaneously by holding down the Ctrl key This considerably saves you transfer costs as the email is transmitted to the gateway only once and then allocated to the individual destinations In SkyFile Mail v7 5 and higher you can find the field Category This can be a company name or something similar The address book view can be sorted by name or by category Additionally it is possible to select a complete category as a group The number of recipients is limited to 100 addresses You can use the category name to send an email to a group of email addresses e Select New Mail e Click on TO e Select the group you wish to send an email to Click on Addresses mx Search Selection Business gt New Name Category Address Edit administrator administrator Victoria star SkyFile c Delete Astrium Services Support Skyfile Support astrium eads net Bob The Mariner BobTheMariner 1 MyMail SkyFile com impart captain captain Victoria star SkyFile com Export Captain Mac Gyver MACGYVER Victoria star SkyFile com charterer charterer Victoria star SkyFile com Chief Engineer chief_engineer Victoria star SkyFile Chief Officer chief officer Victoria star SkyFile com CLEME dementine Victoria star SkyFile com Cook cook Victoria star SkyFile com Eduardo
77. es openoffice org wiki Dictionaries in the ZIP format and unpack the AFF and DIC files into the SkyFile DIC DIR subfolder SkyFile Mail V9 00 Full user manual 20150121 Page 34 95 AIRBUS DEFENCE amp SPACE Note The OXT files as used by Open Office 3 x are renamed ZIP files and can be used alternatively The spell checker will ignore quoted text gt at the beginning of a line links file paths and words which do not contain lower case letters Spell checker support with error display red curls and correction suggestions during writing mails on the fly The writer can change the current dictionary with one click SkyFile Mail is currently shipped with English German and French dictionaries 4 6 ADDRESS BOOK In the SkyFile Mail message list window you can enter a list of frequently contacted email SMS and fax partners by pressing the address book symbol Addresses xn Search New Category Address 2 Edit SMS 79163531383 administrator Victoria star SkyFile c Astrium Services Support Skyfile Support astrium eads net Import AUSSAGUEL CC Astrium Fax 33561288999 Bob Mariner BobTheMariner 1 MyMail amp SkyFile com captain captain Victoria star SkyFile com Captain Mac Gyver MACGYVER Victoria star SkyFile com charterer charterer Victoria star SkyFile com Chief Engineer chief engineer Victoria star SkyFile
78. etuo SbslotProx EXE Use the Services Applet of the Windows control panel to start the service Shamrock Mail slot Proxy Using the SkyFile client in this local admin session install the SkyFile Mail fax printer driver The SkyFile Mail transfer host should always run in a local session with standard user privileges e g using a Start up link for this user to host32 exe but not for all users A terminal server has its pros and cons While the centralized administration is often seen as the main advantage compatibility problems of some programs a slower response of applications and the increased network load are downsides Please refer to Microsoft for more information SkyFile Mail V9 00 Full user manual 20150121 Page 27 95 AIRBUS DEFENCE amp SPACE 3 SKYFILE MAIL FIRST CONNECTION If business and or private sub accounts have been already created the following window is displayed when the users open SkyFile Mail Select your own account in the list proposed and then enter your password if needed Select the language in the list proposed The selected language will be registered in the of your sub account The same language will be proposed each time you will use your account Different languages can be used in parallel by different people without problems SkyFile Mail Login 9 AIRBUS DEFENCE amp SPACE SKYFILE MAIL master master M This account can als
79. f all messages which will be sent in the next data transfer In the sub account monitor window you can simply double click on an arbitrary line to switch to the respective sub account A function available in SkyFile Mail v8 25 and higher allows you to select the type of accounts you wish to see Abbreviations e Corporate e P Private 5 Prepaid account Prepaid MyMail SkyFile Mail V9 00 Full user manual 20150121 Page 78 95 AIRBUS DEFENCE amp SPACE Please note In case you open the sub account monitor while being in the master sub account the string Master will be shown in the head line you will be able to easily access all corporate sub accounts without entering the sub account password This enables the captain to conveniently check all corporate sub accounts to decide which data should be sent before dialing in or which data have been received after dial in SkyFile Mail V9 00 Full user manual 20150121 Page 79 95 AIRBUS DEFENCE amp SPACE 16 POSTPAID PREPAID CREW EMAILING More and more crew members are asking for an easy to use and cheap solution to send and receive emails to and from their family and friends at home as emails are much cheaper than voice calls Thanks to the described sub account features SkyFile Mail makes it easy for the captain to offer crew emailing even prepaid crew emailing can be offered with a minimum of administrative efforts involved and
80. for almost all Inmarsat B M Phone Mini M Fleet 33 Iridium and Thuraya terminals If a connection cannot be established please refer to the manual of the terminal whether special AT commands are required If you are using a Fleet33 terminal we recommend installing SkyFile Mail in MPDS mode see next page instead of modem mode as with this terminal a data transfer via MPDS will save transmission costs depending on your personal rates 2 4 PORT CONFIGURATION HIGH SPEED ISDN Inmarsat B HSD GAN Fleet77 55 ISDN When using SkyFile Mail with an Inmarsat B HSD system an ISDN converter E g SODA box must be installed between the PC and the Inmarsat terminal The configuration is the same as is for an Inmarsat ISDN terminal To connect to an Inmarsat ISDN system you will need an ISDN adapter for your PC e g Fritz Card from the supplier AVM In addition you will need to install the relevant CAPI 2 0 driver associated with the ISDN card Please make sure that the ISDN card is HDLC compliant HDLC is supported by almost all ISDN cards External ISDN adapters which are connected to a serial port on the PC e g ISDN TL from Elsa are controlled like analog modems with AT commands The necessary initialization settings for the MSN your own phone number are given in the relevant manufacturer s manual because they are standardized for each manufacturer You may have to set the adapter with a suitable AT initialization
81. he SMS was received This is the SkyFile Mail SMS gateway number In order to initially send an SMS from a GSM mobile to a SkyFile Mail user you have to enter lt SkyFile username gt message text in the text and send it to the SMS gateway number e g for an SMS to maria SkyFile com you need to send Maria this is an SMS via SkyFile Mail The SMS gateway number is usually 49 170 912 7629 It might be changed in the future in order to improve SMS functions Please contact Customer Care in case you experience problems with this number 4 10 3 Long SMS SkyFile Mail Premium only SkyFile Mail Premium allows you to send longer SMS up to 1530 characters 10 segments For Unicode SMS a single SMS can contain 70 characters For longer messages each segment can contain 67 Unicode characters The total max length is 670 Unicode characters 10 segments This is the case for Asian languages or French characters with accents Please note that this confirmation only refers to successful transfer to the mobile network not to actual receipt by the addressee use this service your GSM provider has to have an agreement with T Mobile SkyFile Mail V9 00 Full user manual 20150121 Page 41 95 AIRBUS J DEFENCE amp SPACE 4 11 DATA EXCHANGE AND PROTOCOL MENU e Data transmission via Inmarsat An email fax or short message which has not been transmitted via satellite yet appears marked in red in the message list
82. hives address book data as well as sub account configuration data in backup directory and then restore it easily if needed From SkyFile Mail v9 00 3 backup processes are available e Manual backup without reminder e Manual backup with regular reminder to the master e Automatic backup at fix time for instance every day at 3 00utc Backup Please select a directory where the data shall be stored to To increase security we recommend selecting another partition hard drive or even through the network another PC Then you could specify for which kind of data a backup shall be created Backup Manual backup No reminder 7 Backup reminder to the Master 7 Automatic backup every 1 days at 3 00 e g 8 00 full hours only C sers VduciDocuments amp kyFile Mail Backup Basic configuration dialling subaccounts Public address book Billing data AFT configuration Shared archives Pinboard Messages archives and private addresses of master Messages archives and private addresses of jeanmarc Messages archives and private addresses of captain Messages archives and private addresses of MACGYVER Messages archives and private addresses of manager Messages archives and private addresses of charterer Messages archives and private addresses of administrator Messages archives and private addresses of eduardo mendez Messages archives and private addresses of Bo
83. ics mycompany com is allowed to send emails with volume max 1MB spammer 2service com is not allowed to send any emails Zit manager mycompany 2000 is allowed to send emails with volume max 2MB 14 3 Mail Manager We provide another tool allowing a shipping company or a reseller to easily configure Black amp White list Mail Manager is a web based portal allowing subscribers to manage and monitor their SkyFile Mail accounts To learn more about Mail Manager please contact the Customer Care or your reseller SkyFile Mail V9 00 Full user manual 20150121 Page 70 95 15 SUB ACCOUNTS ADMINISTRATION WINDOW 9 AIRBUS DEFENCE amp SPACE 15 1 SUB ACCOUNT DESCRIPTION This feature is very helpful when you have a group of SkyFile Mail users on a single PC or in a local area network LAN While e g onboard a ship the standard email address simply is lt shipname gt SkyFile com sub accounts allow an additional name and a dot before this standard address such as lt subaccount gt lt shipname gt SkyFile com This allows different persons or parties e g charterer or crew members onboard having their own personal email addresses e g charterer vessel SkyFile com The administration of sub accounts is handled via the menu Subaccount Here you can create edit and delete sub accounts 3 categories of sub accounts are available e Corporate e Private e Prepaid amp MyMail According to you
84. iguration Tool e Alert amp error notices via Better overview and control with POP3 return mails The master can be sure to get clear information about the system functioning as error messages scheduled backup amp remote configuration events are now transferred to the Master accounts via This means even when he is using an alternate email program like Outlook he receives all service messages Alert error SkyFile Mail V9 00 Full user manual 20150121 Page 10 95 AIRBUS DEFENCE amp SPACE e New function for our Shared amp Hosted domain service Per Ship Domain now available Users can now choose to use SkyFile Mail with a domain per ship with SkyFile Mail Premium and also SkyFile Classic such as master maria com master maria companyname com This is part also of our Hosted amp shared domain option which is very much appreciated by our partners because it facilitates the transition from a competitor to our infrastructures e DNS vs IP configuration Increase security and reduce the risk of unwanted background traffic To avoid unwanted background traffic like DNS requests users can now select between DNS or IP in the TCP configuration of SkyFile Mail which makes configuration and the switch much easier They can easily change the TCP configuration by replacing the DNS by the IP e PDN amp NDN changes New formats in delivery notification To avoid receiving huge numbers of
85. ile Mail address book This parameter can be changed with the master password Login required at program start In case you do not use sub accounts but still want to protect your SkyFile mailbox with your master password please select this option SkyFile Mail V9 00 Full user manual 20150121 Page 16 95 2 2 AIRBUS DEFENCE amp SPACE Activate SkyFile Mail Prepaid services this option must be selected in case of SkyFile Mail prepaid amp MyMail usage Please read the special prepaid part further below ENTERING THE DIAL PARAMETERS Do not send files bigger than KByte This parameter protects you against high transmission charges by accidentally attaching too large files The limit refers to single attached files not to the total email This parameter can be changed with the master password This limit is the maximum size which can be sent Another limit can be set up for each sub account The sub account limit cannot be higher than the limit entered in this menu Minimum time between dial retries This controls the time interval and frequency of dial retries if a connection has not been successful e g with modems after BUSY NO CARRIER etc Manual dialing standard With the manual method dialing is only possible in the message list window The following time settings are ignored during manual dialing Automatic dialing In case the dial in should be done automatically at fixed times of the day you can enter th
86. ing connection times by more than 50 e Automatic notification alerts user to incoming emails e Integrated BDU access command it allows users to automatically start stop the IP session from SkyFile Mail Multi languages provides 9 languages which can be used independently and simultaneously e Least cost router automatically selects the most cost effective data transmission mode for Inmarsat Fleet terminals according to usage MPDS or ISDN SkyFile Remote Configuration provides full control of all SkyFile Mail configurations from billing rates to sub account management SkyFile Mail prepaid amp MyMail provides prepaid crew emailing functionality for Inmarsat and Iridium maritime terminals SkyFile Mail V9 00 Full user manual 20150121 Page 8 95 AIRBUS DEFENCE amp SPACE POP3 SMTP compatibility No need to change your existing email tool or settings SkyFile Mail is now compatible with standard email software such as Microsoft Outlook Thunderbird etc subject to fee e OTA Over The Air update no need to send an updated software on board via CD or USB stick The Master can easily download and install a new version within few clicks e GPS data provisioning SkyFile Mail can send the position of the ship to the shore allowing shipping companies to embed the co ordinates in their tracking tool NEW FEATURES OF SKYFILE MAIL V9 00 SkyFile Mail amp SkyFile eNOAD over the air OTA update
87. ink 19 19 HOW CAN I SEND AN SMS MESSAGE A SKYFILE MAIL USER You can send SMS messages to SkyFile Mail users only after you have received one from the SkyFile gateway so you can see the GSM number of the gateway All SkyFile Mail users have the same GSM gateway number There are two ways to send an SMS message You answer the SMS message using the same cell phone number as in the message you have received The SkyFile gateway has kept in memory your mobile number and routes your answer to the user who had sent you a message before No additional addressing is required However please do not use a colon after the first word of your message in order to avoid any misinterpretation of this word as an address If you want to send an SMS to a SkyFile Mail address from a different mobile phone or from a web based SMS service you will have to write the recipient s user name and a colon at the beginning of your message Example ANDREA1 Hello thanks for your message Upper or lower case is not relevant in the username Please note that the successful delivery of your message to the satellite gateway depends on whether your local GSM provider has a bi directional interworking agreement with T Mobile or not 19 20 HOW DOES BLACK AND WHITE LIST WORK Black entries define terrestrial email addresses or even email domains which are not permitted to send messages to your terminal s White entries define terrestrial email add
88. ith the same information 13 4 AFT CONFIGURATION By default a fix AFT is provided with SkyFile Mail v7 10 and higher This AFT cannot be removed It is used for SkyFile Anti Virus update routing 13 5 HOW TO RETRIEVE SKYFILE ANTI VIRUS CALL LOGS You can access to SkyFile Anti Virus call logs directly from AFT settings window and view log Bloc notes 28 Antivirus in GATEWAY 1 34619 autor gf ide 08 antivirus in GATEWAY 1 90833 rada a ide 03 Antivirus in GATEWAY 1 3350 agen hgb ide 07 Antivirus in GATEMAY 1 1413 mdro bty ide 5 04 Antivirus in GATEWAY 1 35070 fakev cc ide 702 Antivirus in GATEWAY 1 642 ide 714 Antivirus in GATEWAY 1 1477 hupig td ide 00 Antivirus in GATEWAY 1 2235 5 ide 209 Antivirus in GATEWAY 1 8915 autorugi ide erige ind gr pL a re 714 Antivirus in 1 39857 autor qk ide 714 Antivirus in GATEWAY 1 6577 agen hgd ide 714 antivirus in 1 1350 getcod a ide 53 Antivirus in 1 3986 1 hfq ide 09 Antivirus in GATEWAY 1 16621 zlob amo ide 02 Antivirus in GATEWAY 1 4246 joofi a ide 3 02 Antivirus in GATEWAY 1 601 joofi b ide 712 Antivirus in GATEWAY 1 716 Takev dm ide 12 Antivirus in GATEWAY 1 2228 dload cn ide 702 Antivirus in GATEWAY 1 19092 maldoc i ide 02 Antivirus in GATEWAY 1 4527 autor gl ide 1
89. lease contact our Customer Care or your Service Provider 6 4 Mail Manager Mail Manager allows a shipping company or a Service Provider to manage their SkyFile Family accounts and configurations as well as their SkyFile Mail traffic and perform their daily communications operations more effectively Mail Manager provides you with advanced reporting highly flexible user rights and grouping options To learn more about Mail Manager please contact our Customer Care or your Service Provider SkyFile Mail V9 00 Full user manual 20150121 Page 52 95 AIRBUS DEFENCE amp SPACE 7 GENERAL SPLIT BILLING In case you require a detailed monthly paper or electronic bill showing each single message email SMS Fax fix to mobile as well as mobile to fix instead of the SkyFile Mail data call please register for the Split Billing option via Customer Care The split is done on the basis of the resources of each message which have been required for the respective data call For this option it is mandatory to register your Inmarsat data IMN or Iridium Thuraya MS ISDN for this SkyFile Mail account through our Customer Care Bill 2014 12 master Notepad mym File Edit Format View Help Created by master victoria Star amp SkyFile com master Date Fri 16 Jan 2015 09 19 14 0100 CET Account lt master Victoria Star skyFile com gt master Period Dec 2014 First mail O1 Dec 2014 09 47 Last mail 30 Dec 2014
90. lease configure Prepaid Options e Access mode since SkyFile Mail v9 00 the access mode is simplified 4 configurations are already suggested to the user o Always use active postpaid configuration default in that case Postpaid and PrePaid dial in will use the same device o Always use primary configuration o Always use backup configuration1 o Always use backup configuration2 Prepaid Always use primary configuration Server address mail skyfile com Mail exchange time 1 7 00 Mail exchange time 4 Mail exchange time 2 12 00 Mail exchange time 5 Mail exchange time 3 18 00 Mail exchange time 6 Hourly prepaid dial in 14 Connect Prepaid after IP based connections E Prepaid users are allowed to initiate mail exchange Allow self registration Attachments generally disallowed for prepaid accounts Mail exchange time A maximum of 6 daily connections can be configured Please configure the time when the prepaid connections will be done The connection to the server is fully automatic at the time configured Select the connection time accordingly with the vessel activity Prefer a prepaid connection when the business activity of the vessel is reduced during the night for instance With a correct configuration you will avoid any problems or conflicts between the regular SkyFile Mail and SkyFile Mail prepaid connections Hourly prepaid dial in automatic and silent dial ins are performed
91. m 2048 corecompetency net 3072 If there are entries with but none with kumarnairBvsnl com 3072 addresses not matching or 8 line amp oceanmanager com 5000 rejected An empty list will allow any address amp ukmtodubai eim ae 3072 Optionally a KByte value can be added behind B videctelmail com 3072 a space in a or line to override the maximum mal sate ol your Skyrile Maul account for thes sender Example ttestiexample com 50 Use a preceding or amp to allow to reject an address Entries can be shortened their domain name or any lher traning d they shoukd malth multiple senders Enter an e mail address to tesi your 1151 Cancel Back Addentry Save SPE MMe yahoo com Test it To create a black amp white list for your SkyFile Mail account please send an email to your SkyFile Mail address with the key string SkyFile Mail V9 00 Full user manual 20150121 Page 68 95 15 AIRBUS DEFENCE amp SPACE setfilter and the black amp white list keyword in the subject The email text has to contain the black amp white list as follows astrium shipping orange fr White list entry charter com White list allowing the whole domain spam spamnet com Black list entry f you just want to add black or white list entries use the key string addfilter the entries in the message text will then be added to your existing list e If yo
92. me or per minute has been set up on the account 4 2 ARCHIVE WINDOW FULL TEXT SEARCH Archive window Outbox Inbox Ev Sent The archive window contains all standard and self defined archives MO Drafts m Pinboard 5 45 Private archives New contains all incoming and outgoing messages By right click split Announcements view you can split the new archive into outbox inbox and sent like 3 Charterer in Outlook 426 Master navimail Drafts If you have not yet finished writing an email but you have to oa Victoria Star Shipping Co m Shared archives out another action just press exit and you ll be asked whether the email Recycle bin shall be stored in the Drafts archive e Pin board or info board To make text information e g announcements available for all sub account users right click on Pin board press new enter the subject and the text of the announcement e Private Shared archives In order to file your messages along your personal system you can create personalized archives which might also be nested tree like case you have created a sub account shared archives could be created which are accessible for all sub accounts After creation messages can be moved via drag amp drop to the selected archive e Recycle bin In case you delete or more messages from your message list these messages will be stored in the Recycle bin a
93. message size With this selection you can choose whether this sub account shall be billed duration based in minutes or volume based in Kbytes This selection only has an influence on the onboard billing feature The general monthly bill from us will always be duration based Only internal emails allowed if this option is selected the user won t be able to send and receive any external emails Only internal emails with and without attachment will be accepted Internal emails means emails within the local network on board the ship Sending emails allowed the captain can here restrict the usage of this subaccount to incoming emails only If the option is not selected the user won t be able to send any emails The usage can be restricted to emails only without attachment Receiving emails allowed the captain can here restrict the usage of this subaccount to outgoing emails only If the option is not selected the user won t be able to receive any emails The usage can be restricted to emails only without attachment If the reception of attachments is disallowed the user will receive the body of the mail anyway A short notice delivered within an attachment will inform the receiver that the original attachment has been removed because of the internal policy applied on board the ship Furthermore the sender of the mail will be informed by a notification that the mail body has been delivered and the attachment filtered Please consult th
94. n gb v Dear support Team Can you please send me back the newest version of SkyFile eNOAD Best regards Master MV Victoria Star Victoria Shipping Aussaguel France 413 08 39 13 NUM e To Clicking on the little phone book next to To opens a window containing the address book in which you can select your contacts By holding down the Ctrl or Shift key you can select several names Select the required recipient by a double click or with Apply However you can also select one of the latest addresses used or type in manually one or several addresses separated by commas e CC you can enter one or several extra recipients The same rules and formats apply to the cc addresses as to the addresses in the To box e BCC Recipients entered here receive the email as blind copy i e their addresses are not visible to the other email recipients You have to switch on the BCC box under Tools first Show BCC or press F6 SkyFile Mail V9 00 Full user manual 20150121 Page 33 95 AIRBUS DEFENCE amp SPACE Subject you enter a subject for your message When you reply to an email the subject is automatically adopted and prefixed with Re Add You can attach one or several files of any type to your text message However please check the size see p 4 Do not send files bigger than KByte Text In this box the text of the message is entere
95. notification choose to receive only the NDN Non Delivery Notification or only the PDN Positive Delivery Notification or both e General attachment restriction New global restrictions for attachments Controlling the usage of SkyFile Mail on board is made easier by restricting the usage of attachments on sub account level on Prepaid level on Corporate account level or on Private account level e Call Data Viewer Better control by the master with new filters in CDV Use dial configuration and service type now in billing records and in Call Data Viewer adapted to new billing records and extended filtering SkyFile Mail V9 00 Full user manual 20150121 Page 11 95 AIRBUS DEFENCE amp SPACE 1 INSTALLATION INSTRUCTIONS The following pages contain detailed instructions to install the SkyFile Mail software on your PC or laptop SkyFile Mail is compatible with Windows 95 98 Me NT 4 2000 XP Vista Windows7 and Windowss In order to use the program it is mandatory to register for SkyFile Mail via our Customer Care You will find the contact details on the last page of this manual If you are using a previous version of SkyFile Mail your entire configuration is preserved after the update installation You do not need to uninstall older versions to update the software If you are already a SkyFile Mail user and your PC crashes or you are not able to retrieve the previous version SkyFile Mail integrates a back up
96. nter Select the Print command in the file menu again A self explanatory dialogue box appears in which you can either type in the destination number or select it from the SkyFile Mail address book SkyFile Mail V9 00 Full user manual 20150121 Page 39 95 AIRBUS DEFENCE amp SPACE SkyFile Mail Fax To 33561288999 V High resolution High resolution The normal standard fax resolution is 196x98 dpi High resolution is an option available in most but not all modern fax machines with 196x196 dpi This will give a M higher quality In very few cases a fax machine Subject Microsoft Word AirbusDS SkyFileMail v8 25 UserManual might not be able to receive a high resolution fax so the fax must be resent in normal resolution Send full page A4 with this option OFF the page is not filled up to the full paper length of an A4 sheet This option saves cost and is no problem normally Send full page adds automatically empty lines to the end of the fax to avoid potential problems with certain types of fax machines The fax is converted to a SkyFile Mail fax message and will be sent during the next data transmission The Preview button enables you to view the generated fax file on the screen you will receive a confirmation of dispatch after the fax was successfully transferred If you have installed sub accounts the application will ask you for the respective sub account from
97. o be read by the master Subaccount password Click on Login Additionally if the SkyFile Mail prepaid option has been selected by the SkyFile Mail administrator Master the following window is displayed Please select your Corporate or Private Subaccount within the list proposed or select your Prepaid account Please enter your password and click on Login SkyFile Mail Login xm 9 AIRBUS DEFENCE amp SPACE SKYFILE MAIL Corporate amp Private Subaccounts master master M Subaccount password This account can also be read by the master Prepaid amp MyMail Subaccounts ass Subaccount password New Prepaid subaccount SkyFile Mail V9 00 Full user manual 20150121 Page 28 95 AIRBUS DEFENCE amp SPACE If the option Self Registration has been enabled by the SkyFile Mail administrator Master a user crew member or passenger can create his own prepaid sub account New Prepaid subaccount Please click on Loo NewPepaidsubaccont and follow the instructions Note With SkyFile Mail v7 5 and higher the category of each sub account is displayed after the user name in brackets M Master C Corporate P Private SkyFile Mail V9 00 Full user manual 20150121 Page 29 95 AIRBUS DEFENCE amp SPACE 4 MESSAGE LIST 4 1 MESSAGE LIST FUNCTIONS DESCRIPTION The following pages contain detailed instructions for the use of
98. o keep original root account By default the original root address e g neptun SkyFile com is replaced by the master sub account as soon as the first sub account has been created In case customers want to keep the root address neptun SkyFile com the master sub account must be set as neptun neptun SkyFile com shore side will then receive mails sent from neptun SkyFile com Example Root account neptun neptun SkyFile com If you want to keep it set master sub account to neptun neptun SkyFile com If Message without sub account addressing to master sub account is selected the message received on shore will be neptun SkyFile com Instead of neptun neptun SkyFile com SkyFile Mail V9 00 Full user manual 20150121 Page 76 95 AIRBUS DEFENCE amp SPACE 15 4 SUB ACCOUNTS ONBOARD BILLING In case a sub account is used by a crew member or a passenger for private issues in most cases ship owners re invoice the user for the used online time In order to enable the captain to provide him with a bill at any time including a detailed invoice SkyFile Mail produces on board bills Choose File 2 Billing select the needed sub account and month and then press Calculate 8 Create Bill Billing preview Month 201501 Zea Calculate amp Create Bill DISCLAIMER SkyFile Mail onboard bill is a tool calculating and creating a bill with local data in
99. o need to send the message again Repetitive NDN optional This option is part of SkyFile Mail Premium package it shall be activated by the Customer Care In case a shore to ship message is not retrieved by the ship after a time frame defined by the user and set up in SkyFile Server e g after 2 or 4 hours a notification is sent back the sender This notification includes a web link allowing the user to remove the message is this want is obsolete e Mailbox advanced notification to Inmarsat C Optional An advanced notification has been introduced in September 201 1 standard notification contains 2 words only the name of the account and the word mail advanced notification to Inmarsat C contains the following elements Your GSM provider has to have an agreement with T Mobile SkyFile Mail V9 00 Full user manual 20150121 Page 59 95 AIRBUS DEFENCE amp SPACE Line 1 20 stars Line 2 new SkyFile email to email destination containing sub account and root account name Line 3 Sender email address of the sender Line 4 Subject subject of the email Line 5 attachments yes or no Line 6 size total size of the email Line 7 20 stars Real world sample new skyfile email to master arcachon wave skyfile com sender astrium shipping 2orange fr subject loading plan and travelling modifications attachments yes size 2145 bytes
100. om shore Premium 24 7 support with Customer Care experts For more info contact our Customer Care Center Find contacts in the menu Help gt Contacts jJ Configuration status This menu is located in the configuration menu Here are located the elements of the configuration of your SkyFile Mail Client This file is very useful for the technicians if trouble shoot is necessary SkyFile Mail V9 00 Full user manual 20150121 Page 65 95 AIRBUS DEFENCE amp SPACE 13 SKYFILE ANTI VIRUS 13 4 SERVICE DESCRIPTION The SkyFile Anti Virus software protects your remote computer assets from potentially harmful viruses Fully automatic anti virus updates notification and version verification ensure you keep your computers and Local Area Network safe even while at sea It combats a wide range of threats such as viruses Trojan horses and other malicious software malware 13 2 HOW DOES IT WORK SkyFile Anti Virus must be used together with SkyFile Mail v7 10 and higher e Daily updates are automatically delivered by email via SkyFile Mail Software updates are performed automatically for all registered PCs of your vessels network thanks to SkyFile Mail s Application Program Interface API Feature e Every month a new version of the software is stored in the Remote Configuration Tool Subscribers are automatically notified to download the newest software version e he Remote Configuration Tool contains a sec
101. ond package where the most recent daily updates are stored Engine update package provide a full up to date anti virus system 13 3 HOW TO VERIFY YOUR SKYFILE ANTI VIRUS VERSION From the configuration SkyFile Update menu you can verify which version of SkyFile Anti Virus is installed on your PC or Local Area Network SkyFile Anti Virus engine is efficient during a time slot of 9 months maximum The date displayed in the SkyFile Mail OTA menu indicates when the current version has been published Please use it to calculate the validity of your current anti virus engine a Check and install updates of SkyFile modules mcm SKYFILE MAIL Installed version 9 00b Availiable update Latest version installed SKYFILE ANTI VIRUS Installed version 10 3 1 VDL4 98G 26 02 2014 Available update Your antivirus engine is too old You must install a newer version SKYFILE NOAD Installed version 1 32 Availiable update 1 33 13 10 2014 Updated country amp port list 2 Recognized Security Organiza ane Download SkyFile Mail V9 00 Full user manual 20150121 Page 66 95 AIRBUS DEFENCE amp SPACE When the engine gets older the master will get a popup window reminding him that he has to do an engine update This happens after the engine gets 120 days and 150 days old In addition to the popup message for the master a mail to the remote configuration address is sent w
102. quired for prepaid sub accounts since these are typically personal accounts Weekly Configuration Report optional For a better management of SkyFile Mail accounts we have introduced the possibility for weekly captioning of completed and detailed configurations This option is activated on demand Please contact our Customer Care A file containing the account details will be sent automatically to your Remote Configuration supervision email address each Friday Information provided SkyFile Mail account configuration on the SkyFile server Sub account description Black amp white list description Font The font menu is accessible from configuration menu The three font type settings are Fixed default This font for reading writing messages is exactly the same as in previous SkyFile Mail versions Proportional A proportional font can be used for better readability of most emails Automatic If a mail does not contain more than two sequences of 3 spaces i e it does not contain tables or similar elements which require a fixed font then a proportional font is used otherwise a fixed font In general the automatic setting is preferred by many people because it increases readability significantly for most emails while keeping the correct fixed formatting for mails with tables and similar content There are also two more key functions in SkyFile Mail v7 5 SkyFile Mail V9 00 Full user manual 20150121 Page 61
103. r own usage or needs you can display All categories or only part of them To display the sub account category needed please click on one or several box es Subaccounts Show Subaccount administrator F Corporate administrator BobTheMariner 1 MyMail Bob The Mariner captain charterer thief engineer chief officer jeanmarc MACGYVER manager master oiler pablo bienvenido robert Eduardo Mendez jeanmarc Captain Mac Gyver MANAGER Oiler Pablo Bienvenido robert person Master subaccount E Private Prepaid Currently 0 KB 0 0 KB 0 KB 0 KB 0 KE 0 KB 0 0 KB 0 KE 0 KB D KB 1KB 0 KB 0 KB D KB 0 KB 0 KE 0 KB 0 KB 0 KB D KB D KB 0 KE 67 07 5 10000 amp 0 KB 0 KE 0 KB D KB Messages without subaccount addressing to master subaccount Set different pricing rates for each subaccount SkyFile Mail V9 00 Full user manual 20150121 all messages to master account ship to shore shore to ship Page 71 95 AIRBUS DEFENCE amp SPACE Copy all messages to master account For control reasons copy of all messages from and to corporate sub accounts see Sub accounts creation 1 might be copied into the master sub account message list So the captain will be able to control all transferred emails on board the vessel The master can be in copy of ship to shore and or shore to ship emails
104. rchive This prevents you from losing emails which were deleted by mistake You can individually define the time limit for storage in this recycle bin selecting Configuration gt Recycle bin With disable Recycle bin you deactivate this function SkyFile Mail V9 00 Full user manual 20150121 Page 32 95 4 3 FULL TEXT SEARCH AIRBUS DEFENCE amp SPACE By pressing the search icon or Ctrl F you can search for an expression or email address within every message shown in the currently selected archive In case it is found F3 continues to search for this expression If you select the topmost item in the archive window all archives of one sub account will be scanned for the given expression 4 4 SENDING AND RECEIVING MESSAGES With the integrated text editor you can write or edit messages and also optionally attach files to messages The text editor is opened by clicking the New mail button You open received emails in the message list with a double click on the relevant line An outgoing email not sent yet can still be changed by double clicking this email When you write a new email or respond to one a window appears with the following content Functions in the text editor New email Files a Ex File Edit Attachments Tools Help To Skyfile Support astrium eads net Y Exit Subject Information about SkyFile eNOAD Print Add heb Delete e
105. re the primary connection the most cost effective device used on board For instance VSAT Then define the rules for the Primary configuration Size limit Attachments rules Type of dialing Price if any Backup configuration 1 Please define here the second connection the second device you might have on board for instance FB Then define the rules for the backup configuration 1 same as above Backup configuration 2 If any please define here the third possible connection in case you have 3 possible devices onboard SkyFile Mail V9 00 Full user manual 20150121 Account and dial parameters Account Master username VICTORIA STAR Master password Blocked address book Connection 9 Primary configuration active Access mode family VSAT z Backup configuration 1 Access mode Pharostar Backup configuration 2 Port TCP IP Options Number mail skyfile com IP Price settings for this connection Manual dialling standard Automatic dialling Fixed times Periodic Start 00 05 End Do not send files bigger than 10000 kByte Attachments allowed for all Corporate subaccounts 7 Attachments allowed for all Private subaccounts 23 55 Period 15 min Min time between dialretries 5 min Dialretries 1 Activate SkyFile Mail Prepaid services Prepaid options Accoun
106. resses or even email domains which are allowed to send messages to the terminal s Once a white entry exists all other unspecified email addresses are automatically black that means only the white list entries are permitted to send emails to the respective SkyFile Mail account s We have two kinds of black amp white lists The prepaid function and the existing black amp white list for postpaid accounts Both lists are implemented in the same way 1 List with only entries all non matching addresses are allowed e hotmail com SkyFile Mail V9 00 Full user manual 20150121 Page 93 95 AIRBUS DEFENCE amp SPACE e yahoo com 2 List with only entries all non matching addresses are forbidden company1 com company2 com 1 Mixed lists all non matching addresses are allowed good friend hotmail com hotmail com good friend2 yahoo com yahoo com With these rules it is possible for you to exclude all unknown addresses from a spammed domain but you are able to receive emails from your friend SkyFile Mail V9 00 Full user manual 20150121 Page 94 95 AIRBUS DEFENCE amp SPACE 20 NEED SUPPORT If you have any questions please contact your Key Account Manager or Customer Care Customer Care Astrium Services Business Communications Email asbc customercare astrium eads net EMEA 33 0 1 70 48 98 98 Americas 1 310 616 5594 1 855 769 39 59 toll free Asia Pacific
107. ries lists can also be mixed The administration can be done either through the remote configuration web page see respective chapter above or via a control email for those cases where several accounts need to be administrated at the same time Both need to be activated by our Customer Care For using the control email please register one or two email addresses of persons who are allowed to administrate your black amp white list You will then receive a keyword to protect the black amp white list administration against unauthorized use The following example is showing that e Victoriastar fleettracker orange fr is authorized to send emails up to 1Mbytes e Victoriastar shipping orange fr is authorized to send emails up to 5Mbytes Noemails coming from Yahoo are authorized e No emails coming from Gmail e SET p peer nm are authorized upto xiu on M NP DIS AIRBUS SKYFILE MAIL DEFENCE amp SPACE Black amp white list for VICTORIA STAR The black amp white list is stored directly in the server changes apply immediately No transfer is required Paste your list hare max 100 lines ar click Add entr How it works Bmarinepresscanada com 5000 The black amp white list is scanned from top to amp marinesoftwareltd com 5000 bottom and matches the trailing part of the amp newslinkservicez com 100 given address Thus more detailed addresses B marinealliance com 3072 must be above corresponding shorter ones amp Bappliedweather co
108. s long as an Internet connection is available Important The webmail is an option to activate it please contact our Customer Care gt g https webmail sk amp 20 RP SkyFile Login TE File Edit View Favorites Tools Help 7 EE v Safetyy Tools v AN N 25 AIRBUS DEFENCE amp SPACE SKYFILE MAIL Webmail Login Username victoria star Access to gt Registration of new SkyFile account Password gt SkyFile Remote Configuration login SkyFile NOAD registration Login 41259 To access your mailbox via webmail please open your standard internet browser with the URL https webmail skyfile com After entering the Master username and the Master password same password you need to enter in the setup of the SkyFile Mail software you will see the list of fix to mobile messages which have not been sent yet in your SkyFile Mail mailbox ic https webmailsk O 8 2 0 amp Mail list K fo File Edit View Favorites Tools Help EZ v Safety Tools AI N AIRBUS Newmail Heip SY FILE MAIL DEFENCE amp SPACE Logout Logged in as Victoria Star SkyFile Mail Message List From Victoria Star Shipping lt victoriastar shipping orange fr gt Subject Security report 16 01 15 08 15 Delete Avoid unnecessary charges and d
109. size limit fixed to mobile optional To protect against unwanted emails with large attachments and consequently time consuming data transmissions you can set an individual data size limit for attachments of incoming emails 0 1 MB 0 5 MB 2 MB standard configuration or 10 MB If larger attachments are sent to your address you will only receive the address details and the pure text of the email to which you can reply Please register for this service via Customer Care It is possible to by pass this limit with your white list features e Mailbox Urgent notification optional To inform mobile users about incoming messages in their terrestrial SkyFile Mail mailbox SkyFile Mail can notify users via short notification in case there is a new message in your previously empty mailbox Alternatively or even additionally you can register for urgent notification Then a notification is sent in case the subject line contains the string urgent The notification can be sent to a GSM mobile via 5 57 an Inmarsat C terminal or an Iridium handheld This service is free of charge apart from Inmarsat C 1 segment per notification This feature saves you from expensive dial ins into empty mailboxes Please register for this service via Customer Care 24hours NDN 24hours Non Delivery Notification In case a shore to ship message is not retrieved by the ship after 24hours of storage in the mailbox a notification is sent back to the sender N
110. so that they cannot be selected If this happens you should launch the Regedit program and search for this key HKEY LOCAL_MACHINE Hardware DeviceMap SerialComm To activate a COM1 port for instance you have to create a new string with the name COM1 and the value Com1 in Windows 98 For Windows NT 2000 or XP the string must have the name Device Serial0 and the value COM1 Please note that changes to the registry should be done by experienced personnel only 19 15 IS IT USEFUL TO PACK ATTACHMENTS INTO A ZIP FILE FIRST SkyFile Mail uses a very efficient online compression algorithm which is quite similar to the one used in ZIP software Typical text files are compressed to 50 or less If you transfer many small attachments one email you may save a few seconds of connection time by putting all attachments into one single ZIP file so that you effectively have only one attachment This will avoid the short handshake times between all the attachments For typical emails with no or only a few attachments however there is absolutely no advantage sending them as ZIP files 19 16 IS IT POSSIBLE TO REDIRECT MY SKYFILE MAILBOX OR TO RETRIEVE IT VIA ISDN You can redirect a free mail account like GMX Bigfoot Yahoo or others to your SkyFile Mail address while you are using your satellite transceiver When you are back home simply deactivate this redirection at your free mail provider However we recommend not to use such a re
111. solution directly on the SkyFile server As such your configuration is preserved and can be retrieved during the installation You are invited to restore SkyFile Mail with an existing back up or if the account was already used before you can restore your former sub account configuration by loading it from the SkyFile server The user needs full rights to change the win ini file and all files in the SkyFile directory We recommend performing the installation of SkyFile Mail with administrator rights on the PC Under Windows NT 2000 XP you need to have administrator rights to permit installation to be carried out completely including the Start menu entries and fax support If this is not possible you have to create manually a short cut afterwards e g on the desktop to the Autosync exe program in the SkyFile folder SkyFile Mail V9 00 Full user manual 20150121 Page 12 95 AIRBUS DEFENCE amp SPACE 1 1 INSTALLING SOFTWARE from SkyFile CD Setup SkyFile Mail 9 AIRBUS DEFENCE amp SPACE SKYFILE MAIL v9 00b former version was found If you want to use a different destination directory you must first uninstall the older version CA SkyFile Mail Browse Create start menu entries for current user Create start menu entries for all users Cancel Continue The SkyFile family installation window invites you to install successively SkyFile Mail v9 00 SkyFile Weather SkyFile e NO
112. st gives an overview on the current status of the messages Messages to be sent out messages which were already sent sent or received The new messages are kept until the data exchange has been started see Dial now Received but unopened messages are shown in bold characters A click on an arbitrary title changes the sorting of the messages in the message list A click on the right mouse key displays a context menu in which a file can be deleted opened or resent Columns in the message list he Time column gives the local time of the email as indicated by your system clock The European date format is used day month year this is not the date given in the date line of the email header he Type column shows whether a message was received sent or will be sent SkyFile Mail V9 00 Full user manual 20150121 Page 31 95 AIRBUS DEFENCE amp SPACE he contents of the Remark column can be changed as required with a right mouse click and change remark For SMS and faxes the column contains already the indication FAX or SMS and the respective delivery status e Address column either contains the terrestrial email address or a name if known WaT e The size column shows the size of the message including all attachments A leading indicated that a file has been attached e The gives the price of each transfer This columns is visible only if a price per volu
113. t 2 days then up to 250 mails are accepted if the user has sub accounts or up to 100 if no sub accounts are used e If the customer has dialed the server in the last to 10 days up to 50 mails are accepted e fthe customer has not dialed the server within the last 10 days only 10 mails are accepted the sender will get mailbox full for the 11th mail e Special case For prepaid users 50 mails are accepted regardless of the last dial in e Old mails are deleted after 30 days and a notification is bounced to the sender Note that a webmail log in does not count as a dial in so it will not increase the mailbox size 19 8 TO WHICH COUNTRIES AND NETWORKS CAN I SEND SMS MESSAGES The SkyFile gateway in the land earth station has its own GSM connection and can send SMS messages to most GSM networks worldwide There are no additional charges for this service In a few countries SMS messages are even possible to fixed users If the fixed telephone does not support displaying messages the message is read by a speech synthesizer However no definitive answer can be given to this question because network providers often change their roaming lists Also even if you can send a message to a specific network this does not necessarily mean that you can also receive messages answers from that network Please note that a positive confirmation email to your SkyFile Mail account only says that the SMS could be sent to the local GSM network node
114. t and dial parameters 5 Account Master username VICTORIA STAR x Master password Came Blocked address book Connection Primary configuration Access mode family Inmarsat IP 9 Backup configuration 1 active Access mode Inmarsat Explorer _ Backup configuration 2 Port TCP IP Options Number mail skyfile com Price settings for this connection Do not send files bigger than 6000 kByte V Attachments allowed for all Corporate subaccounts J Attachments allowed for all Private subaccounts Manual dialling standard Automatic dialling Fixed times Periodic Start 00 05 End 23 55 Period 120 min Min time between dial retries 5 min Dialretries 1 Activate SkyFile Mail Prepaid services Prepaid options Page 15 95 AIRBUS DEFENCE amp SPACE Access mode family Quick setup it allows you to select the type of network you want to use Depending on your choice the list of access modes will be different Access mode Quick install For standard satellite terminals like a Mini M Phone choose your terminal and confirm with Yes to execute the appropriate settings Depending on your choice the COM port or the ISDN MSN may be changed if needed see next pages For TCP IP like Inmarsat Sailor or BGAN an additional window will be displayed see next pages Account and dial parameters Account Master username VICTO
115. te master sub account before being allowed to create prepaid sub accounts because all the prepaid sub accounts need to be linked to a master sub account 19 4 CAN YOU USE THE SAME UNIVERSAL CARDTM WITH DIFFERENT PREPAID SUB ACCOUNTS You can use the same card with different prepaid sub accounts but when this card is used either for a phone call or a mail exchange it cannot be used more than once at the same time because it is locked during usage 19 5 WHAT TO DO WHEN A UNIVERSAL CARD WITH CREDIT LEFT ON IT CAN NO LONGER BE USED Sometimes cards can still be locked in the prepaid platform TETCO platform It sometimes happens that a card stays locked in the prepaid platform after a regular usage and it cannot be used anymore The customer gets an error message saying his card is already used by another account You need to contact our Customer Care and they will unlock the Universal Card in the TETCO platform SkyFile Mail V9 00 Full user manual 20150121 Page 87 95 AIRBUS DEFENCE amp SPACE 19 6 CAN WE USE SKYFILE PREPAID OVER MPDS SkyFile Prepaid is usable on Inmarsat Circuit Switched Data and on Rudics over Iridium SkyFile Prepaid is not available on MPDS 19 7 WHAT ARE THE SKYFILE MAIL RULES REGARDING THE SIZE OF THE MAIL BOXES The following limits apply for the mailbox he maximum mailbox size is 10 times the configured mail size limit for this customer e Ifthe customer has dialed the server within the las
116. ter Description Name of the sub account holder such as Josh Randall or Cook Sub account name The part of the email address in front of the first dot such as Cook The email address will then be e g cook myvessel SkyFile com Password optional If you define a password here the user has to enter this sub account password to access his private message list e Private sub account To create a private sub account please select this field otherwise the sub account will be corporate If you choose private the respective password has to be changed by the private user as soon as he enters his message list for the first time indicated by User must change password This ensures that the captain or the administrator is not able to access emails in private sub accounts Create new MyMail prepaid account if the prepaid option self registration is not activated then this option is active It gives to the master the possibility to create Prepaid MyMail account on behalf of the crew members User must change password if selected the user will be invited to change his password at the first connection This makes the subaccount fully private SkyFile Mail V9 00 Full user manual 20150121 Page 73 95 AIRBUS DEFENCE amp SPACE Access to shared archives Please deselect this option in case the sub account may not access the shared archives e g for passenger sub accounts Billing based on
117. the configured port has to be allowed in the local firewall Allowed IP ranges Several ranges in the format like 192 168 0 0 16 or single addresses like 192 168 0 35 can be entered with spaces as delimiters Do NOT enter any public IP range here otherwise your system may be abused as a spam virus relay The default ranges are 192 168 0 0 16 127 0 0 0 8 169 254 0 0 24 172 16 0 0 12 Allowed IP ranges without authentication Some applications do not allow an authentication In this case you can enter addresses or CIDR ranges as a subset of Allowed IP ranges from where no authentication is required By default this field is empty Trace to log file If this option is enabled the complete SMTP dialogue except the authentication credentials will be written to the transfer log file HOST LOG TXT If it is disabled only one line will be written for each email Default is Off the option should only be enabled temporarily for diagnosing problems SMTP CLIENT CONFIGURATION The SMTP settings in the sending application must be configured as follows their names might slightly differ SMTP host name The computer name or local IP address of the SkyFile Mail PC SMTP port Same port as configured in SkyFile Mail typically 25 or 587 Authentication Enabled login method secured authentication off user name and password as configured in a corporate sub account of SkyFile Mail SkyFile Mail V9 00 Full user manual 20150121 Page 57
118. these specific logs Edit Format View Help 03 USER master astrium oneGskyfile com 0K PASS maildrop has 0 messages 0 octets STAT 0 0 QUIT gt 40K WKS AUS 21 e RAR Disconnect READ Connected from 127 0 0 1 oon WKS AUS 21 SkyFile POP3 8 25 ready 40K Capability list follows USER UIDL EN master astrium oneGskyf1le com AVAYVAVA PASS maildrop has 0 messages 0 octets STAT 0K 0 0 QUIT gt 40 WKS AUS 21 bye EEEE E Disconnect Connected from 127 0 0 1 S SkyFile POP3 8 25 ready 40K Capability list follows TOP USER UIDL mas ter astrium one skyfi le AVAVAWVAVAY PASS XXXXXXXX 40K maildrop has 0 messages 0 octets STAT 0 0 QUIT gt 40K WKS AUS 21 bye Connected from 127 0 0 WKS AUS 21 SkyFile POP3 CAPA OK Capability list follows TOP USER 010111 USER master astrium oneGskyfi1le com 0K AVAVAWAYVAYV 20 54 50 20 54 50 20 54 50 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 VAVAYV SkyFile Mail V9 00 Full user manual 20150121 Page 43 95 AIRBUS DEFENCE amp SPACE 4 12 CALL DETAIL VIEWER If you are a SkyFile Mail Premium user you have access to the Call Detail Viewer How to access the menu Go to File gt Call Detail Viewer
119. throughput and the inserted prices for MPDS and SCPC e Active Activates the LCR e Automatic selection Choose whether you want to confirm the service decision or allow SkyFile Mail to automatically decide Prices Units Please enter the actually negotiated traffic prices of your company If you do not know these prices the LCR will still be able to select best transmission option using the default prices If you start the dial in the LCR first calculates the decision only on the basis of the mails which are to be sent In case MPDS is selected the LCR connects to the server and checks whether potentially large emails to be received would require a change to SCPC a more cost effective transmission mode SkyFile Mail V9 00 Full user manual 20150121 Page 23 95 AIRBUS DEFENCE amp SPACE In this case you will be asked another time for a manual confirmation if you are in manual mode Then the message exchange will be started A notification in the configuration window informs you that the Least Cost router is activated 2 6 2 LCR amp Split Billing Depending on the mode selected by the LCR calculation the appropriate price is used The mode is displayed in the detailed bill which can be provide to the final user passenger or crew member On board split billing sample File Edit Format View Help Created by master Astrium OneGQSkyFile com master Date Wed 19 Jun 2013 08 39 52 0200 CEST Ac
120. tion Settings please add Multilogin 1 e Save the file and restart SkyFile Mail Client SkyFile Mail V9 00 Full user manual 20150121 Page 63 95 Example Settings AutoDrafted 0 Trashcan 10 Tray 10 Autoresponder 0 FontT ype Prop FontSize Medium Language English CDRWarning 10 LastPop 1395420249 MultiLogin 1 SkyFile Mail V9 00 Full user manual 20150121 AIRBUS DEFENCE amp SPACE Page 64 95 AIRBUS DEFENCE amp SPACE HELP amp CONFIGURATION STATUS From the HELP menu of SkyFile Mail Client you can access to configuration amp status files Contacts Here are located our contact details Phone numbers and email addresses depend of the SkyFile package you are using Classic or Premium Manual amp FAQs Here is located SkyFile Mail Client user guide Version information In that section you will get the list of changes which have been made since the version 6 of SkyFile Mail Client Premium information Please find here the description of the services features which are part of the package subscribed by the shipping company This is a dynamic section If a new package is subscribed the list of services features is updated automatically o SKYFILE MAIL These are your current SkyFile Premium features Use SkyFile Mail with POP3 SMTP for alternate email program Send long SMS messages up to 1500 characters Terrestrial access for SkyFile Mail access fr
121. tion of sub accounts please see following pages 18 HOW A CREW MEMBER PASSENGER CAN CREATE HIS OWN SKYFILE MAIL PREPAID OR MYMAIL SUB ACCOUNT To learn more about SkyFile Mail Prepaid amp MyMail please contact our Customer Care or consult our website where a user guide is available SkyFile Mail V9 00 Full user manual 20150121 Page 86 95 AIRBUS DEFENCE amp SPACE 19 FAQ 19 1 HOW TO CHECK IF A SKYFILE MAIL ADDRESS IS SET UP TO BE USED IN PREPAID MODE You have to make sure the prepaid box at the bottom of the window is ticked in the SkyFile Mail administration The standard option also needs to be selected in the drop down menu as well as the mobile type and the data IMN used for prepaid connection 19 22 HOW TO AUTHORIZE A SKYFILE MAIL ADDRESS TO BE USED IN PREPAID MODE IF DO NOT KNOW THE DATA IMN USED FOR CONNECTION The Data IMN needs to be filled in for statistical purposes only except for Iridium where verification is done in the prepaid platform So you can fill out this field with a fake number in case of emergency Needs to be verified for Iridium 19 3 HOW CAN THE SKYFILE MAIL ADDRESS OWNER CREATE PREPAID SKYFILE MAIL SUB ACCOUNTS The captain has to make sure he activated the SkyFile Mail prepaid option in his software first click on Configuration then Account and in the dial parameters you need to tick the box Activate support of SkyFile prepaid Then he has to create a private or corpora
122. tomercare RE test message CAS 156877 S7L6 7K 0 05 16 04 2014 09 26 received ASBC Customercare Case created Ref subject test 1576 002 21 03 2014 14 33 received Cook test auto bcc outgoing 427 4 From Victoria Star Technical Support Subject test message with header master victoria star skyfile com IT Manager Victoria Star Shipping France victoriastar techsupport orange fr Phone 33561288945 Aussaguel SkyFile Mail V9 00 Full user manual 20150121 Page 80 95 AIRBUS DEFENCE amp SPACE To avoid unauthorized use the captain can set a monthly or general traffic limitation for each sub account After reaching this traffic limit the crew sub account cannot produce any additional messaging costs Prepaid crew emailing In order to offer an easy prepaid crew emailing solution on board the captain needs to set the billing parameters such as price per minute Currency minimum price limit money or monthly based 1 Please note that the reception of email stops only after the next dial in after the limit has been reached So it might happen that the limit set will be exceeded for a certain amount SkyFile Mail V9 00 Full user manual 20150121 Page 81 95 AIRBUS DEFENCE amp SPACE 17 5 MAIL PREPAID MASTER ACTIVATION To use SkyFile Mail prepaid 1 The service must be activated on the SkyFile Mail server Please contact your Service
123. u want to delete the whole black amp white list please enter only erase the message text of your control email e To geta status of the black amp white list send an empty control email m 5kifile Supporti amp astrium eads net Subject setfilter bwlkeyword Files yahoo fr 1 spammycompany com 14 2 BLACK amp WHITE LIST SHORE TO SHIP MESSAGES FILTERING Black amp white list can be used to accept or refuse emails coming from certain email addresses or domain names They can also be used to filter emails according to the volume transferred To allow an address please add the or sign in front of the email address and to reject please place a sign Entries can be shortened to their domain name or any other trailing part if they should match multiple senders The black amp white list is scanned from top to bottom and matches the trailing part of the given addresses If there are entries with but none with addresses not matching a or are rejected An empty list will allow any address In addition a Kbyte value can be added behind a space in a or line to override the default maximum mail size of your SkyFile Mail account for this specific sender SkyFile Mail V9 00 Full user manual 20150121 Page 69 95 AIRBUS DEFENCE amp SPACE For instance SkyFile Mail account default maximum mail size 1MB logist
124. which you will find the software If you want SkyFile Mail to open automatically whenever the computer boots up please copy a shortcut to the Autosync exe program in the SkyFile folder in the Auto start folder The first time you start the SkyFile Mail message list Windows Start menu Programs SkyFile SkyFile the setup dialogue box in Access and dial parameters automatically opens SkyFile Mail V9 00 Full user manual 20150121 Page 14 95 AIRBUS DEFENCE amp SPACE 2 SKYFILE MAIL CONFIGURATION 2 1 ENTERING THE ACCOUNT PARAMETERS Master username Enter the user name provided by the customer care your username is similar with the word in your email address in front of the Master password You will receive your password from the customer care upon registration Some Windows versions only show three stars after re entering this window this is in fact confusing but correct Configuration SkyFile Mail v9 00 allows the user to define connectivity profiles You can quickly switch between them and makes sense if several types of devices are installed on board For instance you can easily configure a VSAT a FB and an IOP and switch between them in case of problems of coverage The 3 available configurations define 3 connectivity profiles where the active device and the rules are associated together connection and rules change at the same time Primary configuration Please define he
125. without additional investment as the available hard and software components on board can be used Thanks to the private sub accounts each crew member can get his own password protected onboard email address A separated PC for the crew connected via LAN can be installed e g in the crew room to avoid that the crew need to visit the bridge to check emails Only the captain is allowed to start the email transfer The crew traffic can be charged on a monthly basis or at any time e g if a person leaves the vessel The bill is very detailed each message is documented and priced the captain may select between two options volume or connection times based billing In both cases the invoice is well comprehensive and understandable for both captain and crew Advantage for volume billing the price per email is already shown when the email is created As well the price per email is shown in the message list The rate for the crew will be defined by the captain SkyFile Mail Message list master lt master Victoria Star SkyFile com gt Jm File Message Subaccount Configuration Help EA 521213 eee gt x master Victoria Star SkyFile corr Time Address Subject Size 2 Outbox 16 01 2015 09 21 received victoriastar shipping Security report 20 857 b Inbox 30 12 2014 18 16 received

SkyFile Mail v9.00 User Manual - Satcom

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