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gloCOM User Manual

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1. Destination to be dialed once DND is enabled gloCOM User Manual 50 Copyright Bicom Systems Ltd 2003 2008 Example Select between Voicemail or Call forward If Voicemail is set then in the field bellow type the voice mailbox number 1002 for example Field Type 0 9 Duration Time in hours DND service will be active for Example Set 1 to enable the service for one hour Field Type 0 9 7 4 3 6 Caller ID Custom Caller ID displayed on UAD Phone display of he called party Set this option to JaKe 2007 and call extension 1005 for example On the display of the 1005 UAD Phone JaKe 2007 will be displayed as a Caller ID information 7 4 3 7 Call Pickup This service enables user to pickup ringing calls of the same call group Dial 8 to pickup a call from the same call group or 88 EXTENSION to pickup ringing calls from different call groups 7 4 3 8 Follow Me This service rings all provided destinations in a sequence If call is not answered by any of the provided extensions it is being transferred to the Last Destination Menu 51 Copyright Bicom Systems Ltd 2003 2008 Priority gloCOM Proper Mobile numbers to be dialed Example Enabling this option for extension 1005 and setting Priority 1 is set to 1008 and Priority 2 to 55510205 will dial local network number 1008 If noone answers during the Timeout period local proper phone 55510205 is dialed etc Field Type 0
2. Copyright Bicom Systems Ltd 2003 2008 Notify users of a transfer being made Example If this option is set to Yes the caller would hear a Please wait your call is being forwarded You re not being charged for the forwarding part of the call message notifying him that a transfer is being made Field Type Select box Unconditional Forward all incoming calls unconditionally Example Calls can be forwarded to other extension numbers Local or Remote and to local Voicemail Boxes Select desired location here and provide destination number in the field below Field Type Select box Busy Forward all incoming calls if the extension is busy Example Calls can be forwarded to other extension numbers Local or Remote and to local Voicemail Boxes if the line has reached the maximum incoming calls limit Select desired location here and provide destination number in the field below Field Type Select box No Answer Forward all incoming calls if the extension doesn t answer the incoming call Example Calls can be forwarded to other extension numbers Local or Remote and to local Voicemail Boxes if no one answers the call Select desired location here and provide destination number in the field below Field Type Select box Line Unavailable Forward all incoming calls if the line is unavailable Example Calls can be forwarded to other extension numbers Local or Remote and to local Voicemail Boxes if line is due to any re
3. Copyright Bicom Systems Ltd 2003 2008 Voice recording Record a sample voice message that will be used for voice recognition Example Click on Start recording button to record a sample voice message Field Type Button Echo cancellation Example Field Type Check box Reset to default values Example Click to reset echo cancellation back to default value Field Type Button 7 4 6 8 Network In this chapter we will cover General Menu 99 Copyright Bicom Systems Ltd 2003 2008 Quality of Service 7 4 6 8 1 General gloCOM User Manual 100 Copyright Bicom Systems Ltd 2003 2008 Connection Select Internet connection type Example gloCOM automatically detects and selects appropriate value for this field In rare cases that Internet connection type is not recognized select Custom here and set appropriate Download and Upload speeds Field Type Select box Download Manually set Internet connection download speed in KBit s Example This option is enabled only if Connection field is set to custom Field Type 0 9 Upload Manually set Internet connection upload speed in KBit s Example This option is enabled only if Connection field is set to custom Field Type 0 9 Menu 101 Copyright Bicom Systems Ltd 2003 2008 Connection timeout Timeout in seconds for gloCOM connection to server Example Connection is terminated if gloCOM does not connect to server d
4. Example A click on this button will open a new window where font style and size can be set for a text that you type in chat conversation Field Type Button Change Other Party Font Change font of other party in chat conversation Example A click on this button will open a new window where font style and size can be set for other parties in chat conversation Field Type Button gloCOM User Manual 90 Copyright Bicom Systems Ltd 2003 2008 7 4 6 7 Sounds In this chapter we will cover General Codecs Filters Menu 91 Copyright Bicom Systems Ltd 2003 2008 7 4 6 7 1 General gloCOM User Manual 92 Copyright Bicom Systems Ltd 2003 2008 Sound playback Select preferred Windows sound device for sound playback Example These details vary from one computer to another Select appropriate device for your computer here Field Type Select box Sound Recording Select preferred Windows sound device for sound recording Example These details vary from one computer to another Select appropriate device for your computer here Field Type Select box Menu 93 Copyright Bicom Systems Ltd 2003 2008 Ringtone device Select preferred Windows sound device for ringtone playback Example These details vary from one computer to another Select appropriate device for your computer here Field Type Select box Indications Indications gloCOM will use Example Busy signal for example is dif
5. Browser Integration gloCOM User Manual 62 Copyright Bicom Systems Ltd 2003 2008 Menu 63 Copyright Bicom Systems Ltd 2003 2008 7 4 6 1 1 General Launch when Windows start Start gloCOM automatically when Windows starts Example If you are every day gloCOM user you want this option tuned on Field Type Check box Check for updates and notify me every NUMBER minutes Time interval in minutes at which gloCOM will check for new software updates Example By default this field is set to 180 minutes 3 hours Field Type 0 9 gloCOM User Manual 64 Copyright Bicom Systems Ltd 2003 2008 Generate Asterisk Manager Debug info This option generates technical details about ongoing gloCOM calls This information is used for Debugging purposes in case that something goes wrong with the call Example You are encouraged to keep this option enabled all the time To view captured debug information navigate to Tools Debug Field Type Check box Save log to file Directory path on local Hard Disk where gloCOM IAX debug info is saved Example Default log file location is C Program Files Gloocom Log txt Field Type a z 0 9 Always on top Keep gloCOM always on top Example If annoyed with other applications hovering over gloCOM enable this feature to make gloCOM always hover on top of other applications Field Type Check box Menu 65 Copyright Bicom Systems Ltd 2003 2008 7 4 6 1 2
6. Copyright Bicom Systems Ltd 2003 2008 gloCOM User Manual Part I Introduction 3 Copyright Bicom Systems Ltd 2003 2008 1 Introduction gloCOM User Manual Part II Requirements 5 Copyright Bicom Systems Ltd 2003 2008 2 Requirements PC Microsoft Windows Operating System 2000 or higher XP preferred 6Mb of free hard disk space Full internet access from the computer where gloCOM is installed Required for product registration Part III Installation 7 Copyright Bicom Systems Ltd 2003 2008 3 Installation In gloCOM license email download URL will be located Click on it and save the file to computer Desktop Once the file is downloaded double click on it to start the installation process In this chapter we will cover Welcome License Agreement User Information Installation Folder Shortcut Folder Ready To Install Installation Successful 3 1 Welcome Welcome window start the installation process Click Next to proceed with the installation or Cancel to exit the installation wizard 3 2 License Agreement License agreement window displays gloCOM license Read the license agreement and select I agree if you accept it Click Next to proceed with the installation or Cancel to exit the installation wizard gloCOM User Manual 8 Copyright Bicom Systems Ltd 2003 2008 3 3 User Information User Information window prompts for basic User
7. Copyright Bicom Systems Ltd 2003 2008 7 4 1 4 Microphone Volume This window adjusts microphone volume Click on Start recording button and talk to microphone Your voice will be recorded for five seconds and then played back to you Adjust the microphone volume by sliding the bar left right gloCOM User Manual 34 Copyright Bicom Systems Ltd 2003 2008 7 4 1 5 Internet Connection Speed Set the correct Internet connection speed If your Internet connection does not belong to any available option select Custom here and manually set Download and Upload speed in KBit s Menu 35 Copyright Bicom Systems Ltd 2003 2008 7 4 1 6 Finish Click on Finish button to save options and finalize audio tuning wizard gloCOM User Manual 36 Copyright Bicom Systems Ltd 2003 2008 7 4 2 Fax Printer Wizard Fax Printer Wizard allows user to send a fax via gloCOM by printing a document from virtually any Windows application gloCOM can be easily configured to do so by passing a simple wizard In this chapter we will cover Welcome Port Configuration Printer Name Finish Menu 37 Copyright Bicom Systems Ltd 2003 2008 7 4 2 1 Welcome This window marks the startup of Fax Printer Wizard Click Next to proceed or Cancel to close the window gloCOM User Manual 38 Copyright Bicom Systems Ltd 2003 2008 7 4 2 2 Port Configuration This window configures new printer port settings A
8. Should this account setting be associated with external phone extension Example Select this option and select new extension protocol type under Protocol field Field Type Check box gloCOM User Manual 80 Copyright Bicom Systems Ltd 2003 2008 Protocol Select protocol new extension uses Example Check External phone extension option and select new protocol here IAX for example Field Type Select box 7 4 6 2 1 3 Queue Agents This window offers options for administering queue agents account gloCOM is registered to Menu 81 Copyright Bicom Systems Ltd 2003 2008 To add edit delete queue agents click on the corresponding button on the right side Appropriate window will open with following options Agent name A custom agent name as provided in PBXware interface Example Provide Agent Smith here for example Field Type a z 0 9 Agent number Agent number as provided in PBXware interface Example Provide 1004 here for example Field Type 0 9 7 4 6 3 Contacts gloCOM User Manual 82 Copyright Bicom Systems Ltd 2003 2008 Sort Select the way contacts list is to be sorted Example Select between Ascending Descending or Disabled Contacts order Field Type Select box Display Options Display options filter the way users are displayed under Extensions region Example The following options are available Show All Users Show Users Available on IM Show User
9. Alerts and Sounds Show popup window for incoming calls Example If enabled a small popup window will be displayed right above the computer tray notifying about new incoming call Field Type Check box Show popup window for SMS events Example If enabled a small popup window will be displayed right above the computer tray notifying about new SMS message Field Type Check box gloCOM User Manual 66 Copyright Bicom Systems Ltd 2003 2008 Show popup window for FAX events Example If enabled a small popup window will be displayed right above the computer tray notifying about new FAX message Field Type Check box Show popup window for chat events Example If enabled a small popup window will be displayed right above the computer tray notifying about new chat conversation Field Type Check box Show notifications window when contacts come online Example If enabled a small popup window will be displayed right above the computer tray notifying about a user signing in Field Type Check box Popup window delay Example Number of seconds a notification window will be displayed Field Type 0 9 Events Enable sound events Example Select a box to enable a sound event Field Type Check box Sounds Selects a sound file for specific event Example Click on button and select a custom sound file in wav format from local computer that is to be played for set event login for example You can
10. Field Type Check box Mail Profile Example Field Type Check box Reload Outlook contacts every NUMBER minutes Set the time interval in minutes how often gloCOM will reload all Outlook contact details into its Contact list Example Saved Outlook contacts are loaded into gloCOM every 100 minutes by default Field Type Check box Menu 85 Copyright Bicom Systems Ltd 2003 2008 7 4 6 4 Phone UDP port Example Field Type Check box Clear digits time value A number of seconds delay after which all typed digits will be cleared Example When holding a Clear button a number of seconds set here all typed digits will be cleared Field Type 0 9 gloCOM User Manual 86 Copyright Bicom Systems Ltd 2003 2008 Show DNIS Dialled Number Information Service Example Field Type Check box Check for Voicemail Example Enable this feature to allow gloCOM to check for voice messages Field Type Check box Animate Voicemail button when there are new messages Example If enabled a voicemail button will flash continuously or for a period of time indicating that new voice message is available Field Type Check box Blink duration Set the voicemail blinking duration period Example Select between Limited and Unlimited options If Limited is selected provide a number of minutes in the minutes field Field Type Select box Path Location path of all calls recorded by gloCOM Example
11. Field Type button Right click options At any time you can right click on a contact The following actions will be displayed Call Place a call Chat Start a chat Send SMS Send SMS Send FAX Send Fax Call Monitoring Monitor calls made by a contact Message History View your conversation history with the contact 7 4 Tools In this chapter we will cover Audio Tuning Wizard Enhanced Services Site Manager Conferences Settings 7 4 1 Audio Tuning Wizard gloCOM can be calibrated for correct audio input output settings by taking this wizard In this chapter we will cover Welcome Playback Recording gloCOM User Manual 30 Copyright Bicom Systems Ltd 2003 2008 Speaker Volume Microphone Volume Internet Connection Speed Finish 7 4 1 1 Welcome Welcome window start the audio tuning process Click Next to proceed or Cancel to exit Menu 31 Copyright Bicom Systems Ltd 2003 2008 7 4 1 2 Playback Recording This window manages playback recording devices Select preferred devices for Speaker Microphone and Ringtone playback gloCOM User Manual 32 Copyright Bicom Systems Ltd 2003 2008 7 4 1 3 Speaker Volume This window adjusts speaker volume Click on Test button to play the test sound Adjust sound volume by sliding the bar left right NOTE If the volume is louder then necessary echo may result during conversation Menu 33
12. Limit the call to x ms warning when y ms are left repeated every z ms Only x is required y and z are optional The following special variables are optional for limit calls pasted from app_dial c LIMIT_PLAYAUDIO_CALLER yes no default yes Play sounds to the caller LIMIT_PLAYAUDIO_CALLEE yes no Play sounds to the callee LIMIT_TIMEOUT_FILE File to play when time is up LIMIT_CONNECT_FILE File to play when call begins LIMIT_WARNING_FILE File to play as warning if y is defined If LIMIT_WARNING_FILE is not defined then the default behaviour is to announce You have XX minutes YY seconds f forces callerid to be set as the extension of the line making redirecting the outgoing call For Menu 53 Copyright Bicom Systems Ltd 2003 2008 example some PSTNs don t allow callerids from other extensions than the ones that are assigned to you w Allow the called user to start recording after pressing 1 or what defined in features conf requires Set DYNAMIC_FEATURES automon W Allow the calling user to start recording after pressing 1 or what defined in features conf requires Set DYNAMIC_FEATURES automon Last Destination The last destination number dialed if none of the Priority numbers answers the call Example Set this field to 1005 If none of the Priority extensions answers 1005 is dialed Field Type 0 9 7 4 3 9 Delete Recordings This service
13. enables user to delete recorded calls from the Site Manager 7 4 3 10 Speakerphone Page This service enables the message transmit to multiple phones by dialing 399 Enter extensions here Comma separated list of extensions that will be paged NOTE Phones by default have 10 seconds to auto answer Example Set this field to 1000 1001 1002 for example Now dial 399 Extensions 1000 1001 1002 will be paged If UAD Phone supports it the call will automatically go to the speakerphone otherwise it will just ring Field Type 0 9 gloCOM User Manual 54 Copyright Bicom Systems Ltd 2003 2008 7 4 3 11 Instant Recording This service enables instant call recording started anytime during the conversation by dialing 159 NOTE Access code for this service can be customized thru Settings Access Codes Silent Should parties in conversation be informed that calls are being recorded Example With active Instant Recording service dial 159 anytime during the active call From the point when you dial this code the call will be recorded Field Type Option buttons 7 4 3 12 Remote Access This service enables access to user s extension from a remote location 7 4 4 Site Manager This window will open Self Care through witch you can administer gloCOM extension Menu 55 Copyright Bicom Systems Ltd 2003 2008 7 4 5 Conferences In this chapter we will cover Administration Participants Users Sc
14. ever ringing the extension gloCOM User Manual 142 Copyright Bicom Systems Ltd 2003 2008 8 3 6 System Calls This window displays active system calls No actions are available against the calls displayed here Operator Panel 143 Copyright Bicom Systems Ltd 2003 2008 8 3 7 Parking This window displays all parked calls When call is parked it can be picked up by gloCOM by right clicking it and selecting gloCOM or monitored extension to pick it up Parked call can be also picked up by dialing parked extension number directly from gloCOM or any UAD 701 for example gloCOM User Manual 144 Copyright Bicom Systems Ltd 2003 2008 Part IX gloCOM User Manual 146 Copyright Bicom Systems Ltd 2003 2008 9 Chat Chat window acts like an instant messenger On top user details are set Avatar A click on avatar will allow you to set up a custom image Status Account status that is displayed to all users Chat session window displays other party contact details current conversation and text area where message is typed Chat 147 Copyright Bicom Systems Ltd 2003 2008 MENU File Actions Settings 9 1 File MESSAGE HISTORY 9 2 Actions BLOCK gloCOM User Manual 148 Copyright Bicom Systems Ltd 2003 2008 DELETE CONTACT Deletes a contact from the Users list INVITE SOMEONE TO THIS CONVERSATION Use this option to invite a new person to this chat conversation cr
15. history Field Type Button Export to CSV Export SMS history to CSV file Example A click on this button will export entire SMS history into a CSV file which can be saved on local desktop Field Type Button 7 5 3 FAX gloCOM User Manual 110 Copyright Bicom Systems Ltd 2003 2008 Search for sender recipient A keyword or phrase to search for Example Provide a keyword or a phrase that is to be looked up against FAX sender recipient details Field Type a z 0 9 Match whole word Search for a complete phrase Example With this option enabled history will be searched against the entire word phrase and not only a part of it Field Type Button Menu 111 Copyright Bicom Systems Ltd 2003 2008 Search Search for a particular FAX message Example Provide a keyword under the Enter text to search for field and click this button to search the FAX history for any matches Field Type Button Display All Display all FAX messages Example When a search is performed only matching details will be displayed Click this button in order to display all messages from FAX history Field Type Button Send FAX Opens up a new window from which a fax can be sent Export to CSV Export FAX history to CSV file Example A click on this button will export entire FAX history into a CSV file which can be saved on local desktop Field Type Button 7 5 3 1 Send Fax gloCOM User Manual 112 Copyright Bi
16. it Select the appropriate session for this Menu 71 Copyright Bicom Systems Ltd 2003 2008 provider Field Type Select box Server Hostname IP Address Service provider Hostname or IP address Example gloCOM will use this hostname IP address in order to connect to service provider Field Type a z 0 9 Username Username used for authentication on service provider side Example Username equals to extension number Field Type 0 9 Scan Network Click here for more info Password Password used for authentication on service provider side Example Username equals to Secret Password field Field Type a z 0 9 Jabber Resource Example Field Type Select box gloCOM User Manual 72 Copyright Bicom Systems Ltd 2003 2008 Network interface Example Field Type Select box IP Address Example Field Type Select box Scan Start scanning Example Click on this button to start a scan Field Type Select box PBXware hosts Menu 73 Copyright Bicom Systems Ltd 2003 2008 A list of all hosts found in local network Example Field Type Display In this chapter we will cover General Network Configuration Backup server Default server for sending faxes Should this service provider be considered as a default one for sending faxes Example Select this option to make this service provider default one for sending faxes Field Type Check box Default server for s
17. music on hold o Restore the Asterisk v1 0 Caller ID behaviour send the original caller s ID in Asterisk v1 2 default send this extension s number j Asterisk 1 2 and later Jump to priority n 101 if all of the requested channels were busy just like behaviour in Asterisk 1 0 x M x Executes the macro x upon connect of the call i e when the called party answers h Allow the callee to hang up by dialing H Allow the caller to hang up by dialing C Reset the CDR Call Detail Record for this call This is like using the NoCDR command P x Use the Privacy Manager using x as the database x is optional g When the called party hangs up exit to execute more commands in the current context G context exten pri If the call is answered transfer both parties to the specified priority however it seems the calling party is transferred to priority x and the called party to priority x 1 A x Play an announcement x gsm to the called party S n Hangup the call n seconds AFTER called party picks up d This flag trumps the H flag and intercepts any dtmf while waiting for the call to be answered and returns that value on the spot This allows you to dial a 1 digit exit extension while waiting for the call to be answered see also RetryDial D digits After the called party answers send digits as a DTMF stream then connect the call to the originating channel L x y z
18. optional The following special variables are optional for limit calls pasted from app_dial c LIMIT_PLAYAUDIO_CALLER yes no default yes Play sounds to the caller LIMIT_PLAYAUDIO_CALLEE yes no Play sounds to the callee LIMIT_TIMEOUT_FILE File to play when time is up LIMIT_CONNECT_FILE File to play when call begins LIMIT_WARNING_FILE File to play as warning if y is defined If LIMIT_WARNING_FILE is not defined then the default behaviour is to announce You have XX minutes YY seconds f forces callerid to be set as the extension of the line making redirecting the outgoing call For example some PSTNs don t allow callerids from other extensions than the ones that are assigned to you w Allow the called user to start recording after pressing 1 or what defined in features conf gloCOM User Manual 46 Copyright Bicom Systems Ltd 2003 2008 requires Set DYNAMIC_FEATURES automon W Allow the calling user to start recording after pressing 1 or what defined in features conf requires Set DYNAMIC_FEATURES automon Last Destination The last destination number dialed if none of the Priority numbers answers the call Example Set this field to 1005 If none of the Priority extensions answers 1005 is dialed Field Type 0 9 7 4 3 3 Call Forwarding This service will redirect all incoming calls based on the line status Play Call Forwarding Message Menu 47
19. to all servers if the connection between then has failed Menu 27 Copyright Bicom Systems Ltd 2003 2008 7 1 7 Exit Log out of active connection and exit gloCOM 7 2 View In this chapter we will cover Show Toolbar Users 7 2 1 Show Toolbar This option hides displays the gloCOM toolbar from the main window 7 2 2 Users This option filters users users displayed under Users tab Available options Show All Users Show Users Available on IM Instant Messenger Show Users Available on both IM and Phone Show Users Available on both IM or Phone 7 3 Contacts In this chapter we will cover Find Contact 7 3 1 Find Contact Opens new window for finding contacts information gloCOM User Manual 28 Copyright Bicom Systems Ltd 2003 2008 Contact Name A keyword to search for Example Provide a full or partial contact s name and click on Search button to display the matches Field Type a z Search Search contacts Menu 29 Copyright Bicom Systems Ltd 2003 2008 Example Provide a full or partial contact s name under Contact Name field and click on this button to display the matches Field Type button Display All Displays all contacts Example After any search only matching items will be displayed Click this button to view all contacts again Field Type button Close Closes the Find Contact window Example Click on this button to close this window
20. 2 default send this extension s number j Asterisk 1 2 and later Jump to priority n 101 if all of the requested channels were busy just like behaviour in Asterisk 1 0 x M x Executes the macro x upon connect of the call i e when the called party answers h Allow the callee to hang up by dialing H Allow the caller to hang up by dialing C Reset the CDR Call Detail Record for this call This is like using the NoCDR command P x Use the Privacy Manager using x as the database x is optional g When the called party hangs up exit to execute more commands in the current context G context exten pri If the call is answered transfer both parties to the specified priority however it seems the calling party is transferred to priority x and the called party to priority x 1 A x Play an announcement x gsm to the called party S n Hangup the call n seconds AFTER called party picks up d This flag trumps the H flag and intercepts any dtmf while waiting for the call to be answered and returns that value on the spot This allows you to dial a 1 digit exit extension while waiting for the call to be answered see also RetryDial D digits After the called party answers send digits as a DTMF stream then connect the call to the originating channel L x y z Limit the call to x ms warning when y ms are left repeated every z ms Only x is required y and z are
21. 9 Timeout Ring time in seconds gloCOM User Manual 52 Copyright Bicom Systems Ltd 2003 2008 Example Time in seconds Priority destinations will ring If the call is not answered during this period it gets transferred to next Priority number Field Type 0 9 Dial Options Additional call properties Example This service can be assigned additional call properties such as allowing the called party to transfer the call etc Field Type String Dial Options t Allow the called user to transfer the call by hitting T Allow the calling user to transfer the call by hitting r Generate a ringing tone for the calling party passing no audio from the called channel s until one answers Use with care and don t insert this by default into all your dial statements as you are killing call progress information for the user Really you almost certainly do not want to use this Asterisk will generate ring tones automatically where it is appropriate to do so r makes it go the next step and additionally generate ring tones where it is probably not appropriate to do so R Indicate ringing to the calling party when the called party indicates ringing pass no audio until answered This is available only if you are using kapejod s bristuff m Provide Music on Hold to the calling party until the called channel answers This is mutually exclusive with option r obviously Use m class to specify a class for the
22. COM User Manual 26 Copyright Bicom Systems Ltd 2003 2008 7 Menu In this chapter we will cover File Contacts Tools History Network Help 7 1 File In this chapter we will cover Sign In Sign Out Import Configuration From File Reconnect to Server s Exit 7 1 1 Sign In Signs in user into selected session 7 1 2 Sign Out Signs out user out of active session 7 1 3 Import Service Provider From File Configure gloCOM by importing a service provider setup from a file gcfg filetype 7 1 4 Import Configuration From File When creating a new extension in PBXware under UAD select gloCOM After supplying all necessary details click on Save and Email button On provided email address a notification email will be sent This email will have a small attachment with gloCOM configuration settings Save this attachment to Desktop for example click on File Import Configuration From File navigate to saved file and select it After clicking on OK button gloCOM will be configured to use new extension created under PBXware The other way to import the configuration settings is to double click on the configuration file 7 1 5 Export Configuration To File Account settings can be exported to a configuration file This file can be imported to any gloCOM therefore configuring that gloCOM with same service providers accounts settings The file is 7 1 6 Reconnect to Server s Reconnects user
23. Click on button and select a folder on your local computer This folder will contain recordings of all recorded calls by gloCOM Field Type Button Open folder Example Field Type Select box Menu 87 Copyright Bicom Systems Ltd 2003 2008 7 4 6 5 Fax Local header info Information set here is a company name and department for example Example This information will be displayed on receiving fax device Field Type a z 0 9 Save location Location for saving all sent faxes Example Click on button and select a folder on local computer This location will be used to save all sent faxes gloCOM User Manual 88 Copyright Bicom Systems Ltd 2003 2008 Field Type a z 0 9 Default server for sending faxes Example Select a server which will act as a default one for sending faxes Field Type Select box 7 4 6 6 Chat Use Tabbed Chat Windows Enable tabbed chat sessions Menu 89 Copyright Bicom Systems Ltd 2003 2008 Example If enabled only one chat window will be displayed and new chat sessions will be opened in new tab instead odf new window Field Type Button Save chat history to folder Location of all saved chat sessions Example Click on button and select a folder on local computer This location will be used to save all text conversations in form on a history log file Field Type Button Change My Font Change font for text that you type in chat conversation
24. In this chapter we will cover Users Conferences Queues IVRs Voicemail System Calls Parking gloCOM can place a call to any system destination for example extension conference ivr voicemail Operator Panel 137 Copyright Bicom Systems Ltd 2003 2008 8 3 1 Users This window displays available extensions gloCOM User Manual 138 Copyright Bicom Systems Ltd 2003 2008 Calls can be placed by drag and drop motion from one extension to another or directly from phone display to extension for example A right click on contact name is available as well and offers more possible actions regarding selected extension By this way user can be Called from gloCOM or monitored extensions Chat conversation can be started Email can be sent to user Fax can be sent to users number User can be invited into conference User s calls can be monitored More information about user can be seen Operator Panel 139 Copyright Bicom Systems Ltd 2003 2008 8 3 2 Conferences This window displays available conferences 8 3 3 Queues This window displays available queues gloCOM User Manual 140 Copyright Bicom Systems Ltd 2003 2008 8 3 4 IVRs This window displays available IVRs Operator Panel 141 Copyright Bicom Systems Ltd 2003 2008 8 3 5 Voicemail This window displays available voice inboxes A call placed directly to a voice inboxes allows user to leave a voice message without
25. and Company details needed for gloCOM installation and registration Provide Name and Company information and click Next to proceed with the installation or Cancel to exit the installation wizard Installation 9 Copyright Bicom Systems Ltd 2003 2008 3 4 Installation Folder Installation Folder window sets the default location where gloCOM installation will reside By default C Program Files Bicom Systems Gloocom is offered To select different location click on Change button When done click Next to proceed with the installation or Cancel to exit the installation wizard gloCOM User Manual 10 Copyright Bicom Systems Ltd 2003 2008 3 5 Shortcut Folder Shortcut Folder window sets the way new gloCOM shortcut will be displayed under Windows Start menu Select preferred shortcut under Shortcut Folder select box and click Next to proceed with the installation or Cancel to exit the installation wizard Installation 11 Copyright Bicom Systems Ltd 2003 2008 3 6 Ready To Install Ready to Install window summarizes the Installation wizard steps and displays all selected options If you agree with these click Next to proceed with the installation or Cancel to exit the installation wizard gloCOM User Manual 12 Copyright Bicom Systems Ltd 2003 2008 3 7 Installation Successful Installation Successful window is displayed after the installation is complete Click Finish to exit the In
26. ason unavailable Select desired location here and provide destination number in the field below Field Type Option buttons 7 4 3 4 Call Filters amp Blocking This service filters and blocks all incoming calls based on set rules gloCOM User Manual 48 Copyright Bicom Systems Ltd 2003 2008 Anonymous Calls Action taken once the call without Caller ID information is received Example Select among available options Privacy Manager Always Busy Call Forward Voicemail Not In Service If Always Busy is selected all calls without the Caller ID information will hear the Busy signal Field Type Select option Specific callers Action taken once specific number dials Example Select among available options Call Forward Number Menu 49 Copyright Bicom Systems Ltd 2003 2008 No Answer Busy Voicemail Not In Service If this field is set to 1000 and action taken is Busy once the extension 1000 dials in Busy signal will be heard Field Type Select option Telemarketer block Block all telemarketer calls Example Set to Yes to block the telemarketer calls Field Type Select option 7 4 3 5 Do Not Disturb This service filters temporarily redirects all incoming calls to set destination number Do Not Disturb Activate the DND service Example This service can be set only on a temporary basis Select Temporary to activate it Field Type Option buttons Destination
27. box Bit Rate kbps Set the bit rate used by the codec Example Select preferred bit rate used by the coded Higher the bit rate better sound quality bigger bandwidth consumption Field Type Select box gloCOM User Manual 96 Copyright Bicom Systems Ltd 2003 2008 Average bit rate Set the average bit rate used by the codec Example This field will be disabled if Variable bit rate is checked Setting this option will automatically adjust the sound quality to set average bit rate Field Type Select box Complexity Set the encoder complexity NOTE Higher the complexity higher CPU usage Example It is recommended to set this value between 2 4 Field Type Select box Reset to default value Reset all Speex codec settings to default value Example Click this button to restore all codec settings to default value Field Type Command button Menu 97 Copyright Bicom Systems Ltd 2003 2008 7 4 6 7 3 Filters Enable noise reduction Should noise reduction be enabled Example If selected noise reduction can be applied for voice in general and gloCOM user voice only Field Type Select box Working mode Noise reduction mode to be applied Example Enable the noise reduction and select between Voice Only and My Voice Only options If latter is selected a new window will be displayed where a call recording will be made for user s voice recognition Field Type Select box gloCOM User Manual 98
28. call is not answered during this period it gets transferred to the Last Destination Menu 45 Copyright Bicom Systems Ltd 2003 2008 Field Type 0 9 Dial Options Additional call properties Example This service can be assigned additional call properties such as allowing the called party to transfer the call etc Field Type String Dial Options t Allow the called user to transfer the call by hitting T Allow the calling user to transfer the call by hitting r Generate a ringing tone for the calling party passing no audio from the called channel s until one answers Use with care and don t insert this by default into all your dial statements as you are killing call progress information for the user Really you almost certainly do not want to use this Asterisk will generate ring tones automatically where it is appropriate to do so r makes it go the next step and additionally generate ring tones where it is probably not appropriate to do so R Indicate ringing to the calling party when the called party indicates ringing pass no audio until answered This is available only if you are using kapejod s bristuff m Provide Music on Hold to the calling party until the called channel answers This is mutually exclusive with option r obviously Use m class to specify a class for the music on hold o Restore the Asterisk v1 0 Caller ID behaviour send the original caller s ID in Asterisk v1
29. click on Play icon in order to preview the sound file Field Type a z 0 9 Menu 67 Copyright Bicom Systems Ltd 2003 2008 7 4 6 1 3 Web CRM Enable WEB CRM Example Field Type Check box URL that will be opened in browser Example Field Type a z 0 9 gloCOM User Manual 68 Copyright Bicom Systems Ltd 2003 2008 7 4 6 1 4 Browser Integration Internet Explorer Example Field Type Check box Mozilla Firefox Example Field Type Check box Mozilla Thunderbird Menu 69 Copyright Bicom Systems Ltd 2003 2008 Example Field Type Check box 7 4 6 2 Service Providers Service providers window displays all providers gloCOM is registered with These providrs can be enabled disabled with a single click on check box under Enabled column 7 4 6 2 1 Add Edit In this chapter we will cover Service Provider Settings Phone accounts Queue Agents gloCOM User Manual 70 Copyright Bicom Systems Ltd 2003 2008 7 4 6 2 1 1 Service Provider Settings In this chapter we will cover Service Provider Settings Advanced options Save this Service Provider as Service provider name Example Each provider should have a unique name for their settings Set this field to their IP address Name or any other type of information Field Type a z 0 9 Add provider to Session Add this service provider to a session Example One session can have multiple providers assigned to
30. com Systems Ltd 2003 2008 Fax number Example Field Type a z 0 9 Search Select a number from the contacts list Example Click on this button to select a number from the contacts window by clicking on user name Field Type a z 0 9 File to send Example Click on the button and select a tiff tif file that is to be faxed Field Type Select box Send fax from server Example Select among available servers from which the fax will be sent from Field Type Select box 7 6 Network In this chapter we will cover VPN Status Network Statistics Diagnostic Log Asterisk Manager Debug Info Menu 113 Copyright Bicom Systems Ltd 2003 2008 7 6 1 VPN Status 7 6 2 Network Statistics gloCOM User Manual 114 Copyright Bicom Systems Ltd 2003 2008 Menu 115 Copyright Bicom Systems Ltd 2003 2008 7 6 3 Diagnostics Log gloCOM User Manual 116 Copyright Bicom Systems Ltd 2003 2008 7 6 4 Asterisk Manager Debug Info 7 7 Help In this chapter we will cover Update License Check for Updates About 7 7 1 Update License If a license needs to be updated increasing the channels limit for example just click on the Update license button and new license will be applied to gloCOM In case that completely new license is to be applied type the license number under Serial number field and click on Update license button Menu 117 Copyright Bicom Systems Lt
31. d 2003 2008 7 7 2 Check For Updates This link checks for new gloCOM updates 7 7 3 About This window will provide more information about the software running build revision versions Part VIII Operator Panel 119 Copyright Bicom Systems Ltd 2003 2008 8 Operator Panel In this chapter we will cover Phone Destinations 8 1 Phone In this chapter we will cover Softphone External Phone Calls gloCOM User Manual 120 Copyright Bicom Systems Ltd 2003 2008 8 1 1 Softphone ACTIONS SPK Mute speaker during active call on a single or all lines Example Once in conversation click this button and select This line to mute speaker on active line or select a line number you wish to mute Field Type Button MIC Operator Panel 121 Copyright Bicom Systems Ltd 2003 2008 Mute microphone during active call on single or all lines Example Once in conversation click this button and select This line to mute active line or select a line number you wish to mute Field Type Button REC Record all incoming calls Example Calls are recorded on PBXware side To listen to recorded call in PBXware interface navigate to Reports CDR page Recorded calls will have a round blue icon next to them Select a box next to a call record and click Listen icon on top to download file on local computer Field Type Button QUEUE Login from gloCOM as a Queue Agent Example Queue Age
32. eating a conference Select an option next to user name and click Add to invite a person into a conference 9 3 Settings Enter topic text here Part X gloCOM User Manual 150 Copyright Bicom Systems Ltd 2003 2008 10 Shortcuts gloCOM has implemented shortcuts for some of the most frequent actions gloCOM menus CTRL F Find Contact CTRL L Log Out CTRL I Import Service Provider CTRL U Check for Updates CTRL M Site Manager CTRL E Enhanced Services CTRL C Conferences CTRL A About CTRL H Call History CTRL S Open Settings Window CTRL R Reconnect to Server s CTRL X Exit gloCOM Alt F4 Minimize to Tray ALT F Send Fax Active Calls ALT S un mute Active Line speaker ALT M un mute Active Line microphone ALT I Start Stop Instant Call Recording of Active Call ALT H Hang up Active Call CTRL ALT R Enable Disable Call Recording ALT R Redial CTRL ARROW UP DOWN Speaker Volume Up Down CTRL ARROW LEFT RIGHT Microphone Volume Up Down
33. ed Extension under History Details List Example Select an entry displayed under History Details List and click this button to call that Extension Field Type Button Delete selected Deletes selected entry from the History Details List Example Select an entry displayed under History Details List and click this button to permanently delete call details from the History List Field Type Button Export to CSV Export Call History to a csv file Example Click this button to export displayed History Details to a csv file on your Desktop Field Type Button 7 5 2 SMS gloCOM User Manual 108 Copyright Bicom Systems Ltd 2003 2008 Enter text to search for A keyword or phrase to search for Example Provide a keyword or a phrase that is to be looked up against SMS history logs Field Type a z 0 9 Match whole word Search for a complete phrase Example With this option enabled history will be searched against the entire word phrase and not only a part of it Field Type Button Menu 109 Copyright Bicom Systems Ltd 2003 2008 Search Search for a particular SMS message Example Provide a keyword under the Enter text to search for field and click this button to search the SMS history for any matches Field Type Button Display All Display all SMS messages Example When a search is performed only matching details will be displayed Click this button in order to display all messages from SMS
34. ending SMS Should this service provider be considered as a default one for sending SMS messages Example Select this option to make this service provider default one for sending SMS messages Field Type Check box Enable this service provider Example Check this box in order to enable this service provider Field Type Check box gloCOM User Manual 74 Copyright Bicom Systems Ltd 2003 2008 Set default SMS interface Example Check this box in order to enable this service provider Field Type Check box Filter users Display only selected users Menu 75 Copyright Bicom Systems Ltd 2003 2008 Example Check a box next to a user s name in order to display only those contacts A click on Select All Deselect All will select unselect all contacts Field Type Check box Manager port Example Field Type 0 9 PBXware Daemon port Default port PBXware Daemon port listens on Example Default PBXware Daemon port is 10001 Field Type 0 9 Jabber port Default Jabber service port Example Default Jabber port is 5222 If Lookup field is enabled you will not be able to change a value in this field Field Type 0 9 Look up the Jabber port via DNS SRV Use port other then the default Jabber one 5222 gloCOM User Manual 76 Copyright Bicom Systems Ltd 2003 2008 Example Uncheck this option and provide new value to Jabber port field Field Type Check box Enable backup server Exam
35. ferent from one country to another Set the preferred ringing busy dialtone and other sounds according to the country standards Field Type Select box 7 4 6 7 2 Codecs gloCOM User Manual 94 Copyright Bicom Systems Ltd 2003 2008 Allow Codecs A list of codecs allowed for GLOOCOM use Example Check a box next to a codec name to allow it for gloCOM Field Type Select box Prefer codecs A list of preferred gloCOM codecs Example Indications are tones played by gloCOM on various events like busy ringing unavailable etc Field Type Select box Speex options Menu 95 Copyright Bicom Systems Ltd 2003 2008 Indications gloCOM will use Example Indications are tones played by gloCOM on various events like busy ringing unavailable etc Field Type Select box SPEEX Use default Speex settings Set whether defaul Speex settings should be used Example By un checking this box Speex options can be manually tweaked Field Type Check box Enhanced Decoding Use Speex enhanced decoding Example Check this box to enable enhanced Speex decoding Field Type Check box Variable bit rate Set whether dynamically adaptation to audio should be used over fixed settings Example Enabling this options will allow gloCOM to dynamically adjust to audio difficulty Field Type Check box Quality Set the codec encoding quality Example Select desired value in a range from 0 10 Field Type Select
36. hedule gloCOM User Manual 56 Copyright Bicom Systems Ltd 2003 2008 7 4 5 1 Administration Set Permissions Example Field Type Button Menu 57 Copyright Bicom Systems Ltd 2003 2008 Invite PSTN number Example Field Type Button 7 4 5 2 Participants This tab displays all users in a selected conference Total number of Conference participants is displayed on top Mute Unmute Mute or Unmute selected conference participants Example Select a conference participant from a list and click this button to mute or unmute him While muted other Conference participants will not be able to hear what muted user has to say Field Type Button Kick Out Kick selected conference participant from Conference Example Select a conference participant from a list and click this button to remove him from a Conference Field Type Button 7 4 5 3 Users This tab displays all system Extensions Total number of is displayed on top gloCOM User Manual 58 Copyright Bicom Systems Ltd 2003 2008 Invite now Invite user into Conference Example Select preferred Conference on the left and any available system user from the list on the right and click this button to invite user into a Conference Field Type Button Schedule Schedule a Conference conversation for system user Example Select any available system user from the list on the right and click this button to schedule a Conference conversatio
37. ices that need additional information have Edit button next to them Click on this button to set preferred details Server Select the server gloCOM is connected to Example gloCOM the appropriate server connection here Field Type Select box Menu 43 Copyright Bicom Systems Ltd 2003 2008 Extension Select specific Extension on the server gloCOM is connected to Example Depending on selected Server different monitored Extensions will be displayed here Enhanced services of the Extension selected here will be edited Field Type Select box 7 4 3 1 Last Caller This service will dial back the last extension that was calling you Dial 149 to hear the extension number and then press 1 to dial that extension 7 4 3 2 Group Hunt This service will dial all Priority provided extensions at the same time If the call is not answered in the Timeout period by any of the Priority extensions the call is transferred to the Last Destination extension gloCOM User Manual 44 Copyright Bicom Systems Ltd 2003 2008 Priority gloCOM Proper Mobile numbers to be dialed simultaneously Example Enabling this option for extension 1005 and setting Priority 1 is set to 1008 and Priority 2 to 55510205 will dial local network number 1008 and local proper phone 55510205 at the same time Field Type 0 9 Timeout Ring time in seconds Example Time in seconds Priority destinations will ring If the
38. icom Systems Ltd 2003 2008 8 2 5 Find Contact Opens new window for finding contacts information gloCOM User Manual 134 Copyright Bicom Systems Ltd 2003 2008 Contact Name A keyword to search for Example Provide a full or partial contact s name and click on Search button to display the matches Field Type a z Search Search contacts Operator Panel 135 Copyright Bicom Systems Ltd 2003 2008 Example Provide a full or partial contact s name under Contact Name field and click on this button to display the matches Field Type button Display All Displays all contacts Example After any search only matching items will be displayed Click this button to view all contacts again Field Type button Close Closes the Find Contact window Example Click on this button to close this window Field Type button Right click options At any time you can right click on a contact The following actions will be displayed Call Place a call Chat Start a chat Send SMS Send SMS Send FAX Send Fax Call Monitoring Monitor calls made by a contact Message History View your conversation history with the contact 8 2 6 Settings This tab open up a Tools Settings window 8 2 7 About This window will provide more information about the software running build revision versions gloCOM User Manual 136 Copyright Bicom Systems Ltd 2003 2008 8 3 Destinations
39. ll clear only the last digit typed or if hold for a couple of seconds it will delete all typed digits on the screen Field Type Button Redial last number Example Click on this button in order to redial the last number Field Type Button gloCOM User Manual 124 Copyright Bicom Systems Ltd 2003 2008 Voicemail signal Example When new voicemail message is available this button will flash Click on it in order to check your voice mail Field Type Button MIC Microphone volume Example Adjust the microphone volume by moving the slider up or down Field Type Button Keypad Example Used for entering phone numbers The other way of entering numbers is to simply type them on the keyboard Field Type Button SPK Speaker volume Example Adjust the speaker volume by moving the slider up or down Field Type Button Lines Line indicator Example When line is active or busy it will be marked with red When call is active it can be put on hold by clicking on active line Field Type Button Operator Panel 125 Copyright Bicom Systems Ltd 2003 2008 When incoming call is available the following will be displayed Answers incoming call Example When new call is ringing a click on this button will answer the call Field Type Button Rejects incoming call Example When new call is ringing a click on this button will reject the call Field Type Button Transfer incoming call Example When new ca
40. ll is ringing a click on this button will transfer the incoming call A chose between supervised blind transfer and call parking is available Field Type Button gloCOM User Manual 126 Copyright Bicom Systems Ltd 2003 2008 8 1 2 External Phone Calls This window displays all active calls made by external phones connected to gloCOM Hangup Hangup active call Example Select an active call and click this button to end hangup a call Field Type Button Operator Panel 127 Copyright Bicom Systems Ltd 2003 2008 Transfer Transfer active call Example Select an active call and click this button to transfer a call Options such as supervised blind transfer and call park are available Field Type Button 8 2 Tabs Tabs allow simple and easy access to most frequently used gloCOM options In this chapter we will cover Log Out Conferences Send Fax Site Manager Find Contact Settings About 8 2 1 Log Out Signs out user out of active session 8 2 2 Conferences This window displays PBXware Conferences on its left side On the right active participants are displayed gloCOM User Manual 128 Copyright Bicom Systems Ltd 2003 2008 In order to add invite a user into a PBXware Conference navigate to Users tab select a user and then click on Invite now button Operator Panel 129 Copyright Bicom Systems Ltd 2003 2008 A conference can be scheduled for a certain date time in
41. n for user Field Type Button The following window is displayed once Schedule button is clicked All details provided here will be sent on email assigned for selected User Extension after Send invitation button is clicked Menu 59 Copyright Bicom Systems Ltd 2003 2008 7 4 5 4 Schedule This tab displays all scheduled Conference Edit Edit scheduled Conferences Example Select one of the scheduled Conference conversations and click this button to edit its details All parties involved will receive a notification email about the edited details Field Type Button Cancel Cancel scheduled Conferences Example Select one of the scheduled Conference conversations and click this button to cancel the Conference All parties involved will receive a notification email about the cancellation Field Type Button The following window is displayed when editing a scheduled conference Name and Conference details cannot be changed but Date Time and invited Users can Modify settings to suit your needs and click on OK button to confirm the changes gloCOM User Manual 60 Copyright Bicom Systems Ltd 2003 2008 7 4 6 Settings In this chapter we will cover General Service Providers Contacts Phone Fax Chat Sounds Network VPN Sessions Menu 61 Copyright Bicom Systems Ltd 2003 2008 7 4 6 1 General In this chapter we will cover General Alerts and Sounds Web CRM
42. nt must be added under Accounts Queue Agents Once done click this button to log in as this Queue Agent gloCOM will have an active line to Queue all the time DO NOT HANGUP Once you hang up gloCOM will be considered as logged out When new user enters Queue a short beep sound will be heard notifying you about new caller on line Field Type Button INST REC Enable instant call recording Example While in conversation a click on this button will initialize instant recording and call will be recorded from that point on Note that this sound file will be saved under My Documents gloCOM Call Recordings destination Field Type Button SPEED DIAL Set custom speed dial codes Example Once a short code is dialed gloCOM will dial assigned number a proper phone 121255510204 for example Note that speed dial requires a prefix e g which is required to be dialed before a short code e g 1 gt 121255510204 Field Type Button gloCOM User Manual 122 Copyright Bicom Systems Ltd 2003 2008 AA Automatically accept any incoming call Example With this option enabled anyone calling your gloCOM extension will be automatically transferred to a speakerphone Field Type Button Operator Panel 123 Copyright Bicom Systems Ltd 2003 2008 Dials entered phone number Example Type in the phone number and click this button in order to dial it Field Type Button Clear typed number Example If clicked once it wi
43. on to download new update or Cancel to close the release notes window Updating 19 Copyright Bicom Systems Ltd 2003 2008 While downloading update files progress bar will be displayed After the download is complete click on Install Updates button to install the downloaded update If gloCOM is running notification window will be displayed saying that gloCOM needs to be shut down in order to proceed with the update Click OK button to confirm and shut down the gloCOM running in system tray Right click on gloCOM tray icon and click Exit gloCOM User Manual 20 Copyright Bicom Systems Ltd 2003 2008 Once gloCOM running in system try is shut down Update Welcome window is displayed Click Next button to proceed with the update or Cancel to exit the update wizard Update Successful window is displayed after the update is complete Click Finish to exit the Update installer Updating 21 Copyright Bicom Systems Ltd 2003 2008 Part VI Overview 23 Copyright Bicom Systems Ltd 2003 2008 6 Overview gloCOM is a global communication product that allows placing calls with single mouse click external end points monitoring sending and receiving of sms messages and faxes client chat VPN Virtual Private Networking noise reduction and sound filtering and system GUI administration Login Window gloCOM User Manual 24 Copyright Bicom Systems Ltd 2003 2008 Main Window Part VII glo
44. ple Field Type Check box Server Hostname IP Address Example Field Type a z 0 9 7 4 6 2 1 2 Phone accounts This window offers options for administering phone accounts gloCOM is registered to Menu 77 Copyright Bicom Systems Ltd 2003 2008 To add edit delete phone account click on the corresponding button on the right side Appropriate window will open with following options gloCOM User Manual 78 Copyright Bicom Systems Ltd 2003 2008 Display name A unique name for this phone account settings Example This can be to any value extension number or a custom name Field Type a z 0 9 Extension Extension number of the phone account gloCOM is connecting to Example This field is equal to extension number on PBXware e g 1004 Field Type 0 9 Username Username used for authenticating with phone account Example This field is equal to Username field in PBXware Field Type a z 0 9 Password Password used for authenticating with phone account Example This field is equal to phone Secret field in PBXware Field Type a z 0 9 Menu 79 Copyright Bicom Systems Ltd 2003 2008 Enabled Should this phone account be enabled Example Check this button in order to enable this phone account Field Type Check box Show advanced Display advanced phone account options Example Click to display advanced phone account options Field Type Button External phone extension
45. s Available on Both IM and Phone Menu 83 Copyright Bicom Systems Ltd 2003 2008 Show Users Available on IM or Phone Field Type Select box Outlook Integration Select this box to enable gloCOM Outlook integration Example Enabling this option would allow users to save calling party details to Outlook contacts address book Restart of Outlook is required and Vista users may need to run as Administrator in order to enable disable Outlook integration Field Type Check box Enable Outlook Features Select this box to enable gloCOM Outlook Features Example Once selected the options bellow will be enabled Field Type Check box Search Outlook contacts for incoming calls Select this box to enable Outlook contacts search for all incoming calls Example Enabling this option would search for Caller ID in Outlook contact details for all incoming calls and display Caller ID as saved in Outlook contacts list Field Type Check box Display New Contact window for unknown incoming calls The name says it all Example Enabling this option will open Outlook s New Contacts window when unknown Outlook contact calls in Field Type Check box Hide Outlook Contacts without phone number Example If enabled all Outlook contacts that do not have a phone number will not be displayed Field Type Check box Enable Exchange Server Integration gloCOM User Manual 84 Copyright Bicom Systems Ltd 2003 2008 Example
46. stallation wizard Installation 13 Copyright Bicom Systems Ltd 2003 2008 Part IV Registration 15 Copyright Bicom Systems Ltd 2003 2008 4 Registration When started for the first time gloCOM will request the registration serial number Please check your license email and provide the license key into Serial number field and click Register button to validate the license key with the licensing server NOTE Full Internet access from the computer where gloCOM is installed is required for product registration After successful registration process gloCOM is registered successfully message is displayed Click on OK button to close the window Start the gloCOM Start All Programs Bicom Systems gloCOM gloCOM If started for the first time you will have to create a new session by clicking on Add New Session button gloCOM User Manual 16 Copyright Bicom Systems Ltd 2003 2008 Part V gloCOM User Manual 18 Copyright Bicom Systems Ltd 2003 2008 5 Updating To see if new gloCOM updates are available navigate to gloCOM Help Check For Updates If new updates are available the following window will open Click on Yes to update software to new release or No to close the window If Yes is selected the following window is displayed Click on Check for new Updates button to display new release notes This window displays the latest update file release notes Click on Download butt
47. the future as well Click on Schedule button and fill in required fields A person scheduled for conference will receive a notification email gloCOM User Manual 130 Copyright Bicom Systems Ltd 2003 2008 Schedule name Custom conference schedule name Conference PBXware Conference room where meeting is scheduled Date Date PBXware Conference is scheduled Time Time PBXware Conference is scheduled Scheduled PBXware Conferences can be previewed from Schedule tab If required its details can be updated by selecting a scheduled conference and clicking on Edit button or canceled completely by selecting a conference and clicking on Cancel button Operator Panel 131 Copyright Bicom Systems Ltd 2003 2008 8 2 3 Send Fax gloCOM can be used to send a fax All that is needed is to provide a fax number select a file from your Desktop and select one of the servers from which fax will be send gloCOM User Manual 132 Copyright Bicom Systems Ltd 2003 2008 Fax number Provide a fax number here e g 121255510204 or search for number from the Users Contact list File to send Click on button to browser local computer files Select one and click OK NOTE that file has to be in tiff format Send fax from server Select a server from which fax will be sent 8 2 4 Site Manager This tab opens up a Site Manager interface of server to which gloCOM is registered Operator Panel 133 Copyright B
48. to view its details only or Select All to display call details for all Field Type Select box Date Order call details by date they were placed gloCOM User Manual 106 Copyright Bicom Systems Ltd 2003 2008 Example Select Today to display all calls placed today Yesterday to display calls placed yesterday Field Type Select box Enter text to search for Search Call History data for specific word phrase Example Type Caller ID Extension or Date Time information here and click on Search button to view all History details matching the term Field Type a z 0 9 Display All Display all History Details Example After performing a search on History Details ones matching the term will be displayed only To display all History Details back again click this button Field Type Button Match whole word Enabling this option will search for entire word in History Details Example If this option is enabled and you are searching for a term wood all History details with a word wood in them will be displayed But all messages with word wooden etc will be missed Field Type Check box Call History Details History Details list Example This area displays all History Details depending on Filter and Search settings Data is ordered by Caller ID Extension Date Time and Duration information Field Type Display Call Menu 107 Copyright Bicom Systems Ltd 2003 2008 Calls select
49. uring this time e g default 10 Field Type 0 9 Discover my Public IP address This option has no impact on current gloCOM settings Example Enable this option to let gloCOM automatically detect Public IP address Field Type Check box 7 4 6 8 2 Quality of Service Enable QoS Select the box to enable the QoS higher quality of transmission preferential treatment to certain subsets of data Example Check this box and select predefined QoS template based on the specific codec gloCOM User Manual 102 Copyright Bicom Systems Ltd 2003 2008 Field Type Check box 7 4 6 9 VPN 7 4 6 10 Sessions From this location gloCOM sessions can be easily administered Select one of the existing sessions for example and click on Edit session button in order to edit its settings Menu 103 Copyright Bicom Systems Ltd 2003 2008 A click on Add Edit Delete session button will open up a Service Provider Settings window Change provided details accordingly and save the settings when done gloCOM User Manual 104 Copyright Bicom Systems Ltd 2003 2008 7 5 History In this chapter we will cover Phone SMS Fax 7 5 1 Phone This window displays detail information button about Missed Received and Placed calls Menu 105 Copyright Bicom Systems Ltd 2003 2008 Extension Order call details by selected gloCOM Extension Example If gloCOM monitors multiple Extensions select preferred Extension
50. vailable Ports Available printer ports will be displayed here usually leaving this field to offered value will suffice Menu 39 Copyright Bicom Systems Ltd 2003 2008 If new printer port is to be added click on Add Port button and provide a port name in the window bellow In order to set a server over which faxes will be sent from current printer port click on Configure Port button and select a server from a select box displayed bellow gloCOM User Manual 40 Copyright Bicom Systems Ltd 2003 2008 7 4 2 3 Printer Name Provide a custom printer name here This value is displayed under Windows Printers and Faxes window 7 4 2 4 Finish On this step all settings have been applied Under Windows Printers and Faxes window new printer should be displayed Menu 41 Copyright Bicom Systems Ltd 2003 2008 7 4 3 Enhanced Services Enhanced services for extension used by gloCOM can be easily administrated over these options In this chapter we will cover Last Caller Group Hunt Call Forwarding Call Filters amp Blocking Do Not Disturb Caller ID Call Pickup Follow Me Delete Recordings Speakerphone Page Instant Recording Remote Access gloCOM User Manual 42 Copyright Bicom Systems Ltd 2003 2008 This window sets the Enhanced Services for the gloCOM Extension Enhanced Services have two or three access modes depending on the service Disable Enable PIN Serv

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