SERVICE Manual - Altehandys.de
Contents
1. 17 11 3 THe pispLay sHows No SIM CARD PLEASE INSERT YOUR SIM carp or SIM 17 T Td DISPLAY PROBLEMS ve entente ee esee ene bre edd 18 TT SSBUZZER PROBLEMS Wea tad teehee et nde deett e epe 18 11 6 No SOUND IN LOUDSPEAKER E EE tre 18 TIT COMMUNICATION PROBLEM 12 rtp ies e e t e P eee ar uie events evt td ete me e pepe n tenete 18 11 8 DEFECTIVE ANTENNA ao fee e Tac ederet evene fv te dee eben 18 TT KEYBOARD PROBLEM Suennen vertit et te ee ete e t der e cec iet t eto tiec tectus 18 TITO PROBLEMS TO SEND SM S MESSAGES reed testet nt e Cer Pede e ene dei ep ei eve dee 18 12 0 RECOMMENDED PART LIST TCD 989 XENIUM DB 18 121 COMMON PARTS OUTLOF WARRANTY vectessh tes sers eot ese tse in ee Hie I Har E eL EE EY Ree eee Er Patin ei s 18 25 PCC VY 691 E XENIUM989 0025 MLD MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E XENIUMDB989LVL 1 0025 MLD MLD Author Fabrice TANT Revision 2 Approval Jean Pierre HOLLANDE PROCEDURE Date 19 06 2000 Operational manager 1 0 PURPOSE This document establishes the functional test and inspection procedures for the first level service r2. 4 4 0 GLOSSARY ACRONYM 18 4 5 0 TEST EQUIPMENT AND TOOLS 4 6 0 TEST AND INSPECTION PLAN 5 6 1 USER INTERFACE TEST ihe e nare d ced REI ere e E E ELE OR Eo HG Re 5 nS eto Se A 5 7 0 BEFORE 8 6 7 1 DESCRIPTION OF THE 1 Stenst tens 6 7 2 DESCRIPTION OF THE DISPLAY ede Rees 7 1 3 USING THE CAROUSEL entree te ete d t eet tete etre ig tte Ea e e Re RETRO 8 7 4 INSERTING THE MICR OZ SIM ee erepta eg DE tene diee eate ecco eed 8 TY INSERTING ON THE BATTERY Se He tet ee HP ed beret ede e e ER te ae ved ase SS 9 3 6 REMOVING THE ERR e oes tete Gas ete bte dede rete avete
3. 9 VT GHARGING THE EINE NN D e cii peter Ede Un tee e ete ee ee EISE Te aeo qeu dese De RE eda 9 8 0 TEST 8 10 8 1 INITIAL FUNCTIONAL CHECK FOR TCD989 J 10 TEST A3 m e ele as e e LTE EASE i 13 8 3 CHARGING IGN IGNITION BATTERY p D Re dt e a ide I i a abc oe e ER 15 90 ASSEMBLY DISMANTLEMENT PROCEDURES 15 9 1 DISMANTLEMENT 16 9 2 ASSEMBLY ee tette oh E A EN ite dato eset 16 10 0 DEFAULTS 55 16 10 1 RESET CUSTOMER PARAMETERS 4 25 25 n cete e o dedere tea cet eade tea e ea EH RUE e ced 16 10 2 Use or THE GSM RSAV on 7728 6 22222 2 2 3 00000000000000000000000000000000005 50550 iens etes ts enean seen nnn 16 11 0 SOLUTIONS IN CASE OF PROBLEMS DURING THE TESTS 17 11 1 THE PHONE DOES NOT SWITCH eN EE E E E E TE EE 17 11 2 CHARGE DOES NOT START OR NO DETECTION OF THE
4. If it still does not switch on send the mobile for repair Charge does not start or no detection of the charger Check the charger contacts for dust or missing pins Check the mobile connector Remove the battery Check that both the contacts of the phone and those of the battery are not damaged Check the charger individually with a reference mobile If the charger works properly try to charge the customer mobile with a reference battery If neither of the battery and the charger can be incriminated send the mobile for repair The display shows No SIM card Please insert your SIM card or SIM FAILURE If the SIM card cannot be inserted check for any foreign part and try to remove it Check the SIM Card connector All the contacts must be at the same level Make sure that there is no dust on the connector contacts and the SIM card contacts 11 8 11 9 If the test SIM card can be detected but the message SIM Failure remains on the customer s card his card must be damaged Ask him to contact his network operator Otherwise send the mobile for repair Display problems 6 Contrast icons and matrix of the display can be checked with the test SIM card by pressing keys 5 6 and T If everything works in test configuration it then means that a phone setting is disabled or does not suit well It can be solved in the phone menu Otherwise send the mobile for repair Buzzer problems Buzzer
5. 222 00000000 00000000 o 00000000 OD 00000 pag 0000 gm 99 00 00000 00000 o 0 D 0 0 a E 2 T a rox PCC VY 691 E XENIUM989 0025 MLD MLD PHILIPS PHILIPS CUSTOMER SERVICES PCC VY 691 E XENIUMDB989LVL 1 0025 MLD MLD SERVICE REPAIR SUPPORT Revision 2 Date 19 06 2000 Page 6 out of 24 Author Fabrice TANT Approval Jean Pierre HOLLANDE Operational manager PROCEDURE 7 0 BEFORE STARTING 7 1 Description of the transceiver confirm your choice During a call controls the volume In the Names list menus or lists ic strolls up down When entering name or number it is used to move the cursor left or right Ta retum to the previous menu by pressing and holding st To validate by pressing and holding in an editor screen 5 Graphic display amp 8 Green key symbol Press to accept a call or dial a number Press and hold in idle screen ta launch the WAP browser Press in WAP mode to select the left option box displayed at the borrom of the screen 7 Red Hang up and On Off key symbol Press ta switch your phone on press and hold to turn your phone o8 Press to end a Press in WAP mode to select the right option box displayed ar the bortom of the screen B Cancel key 8 Navigation made Press this key to return to th
6. and listen echo from Speaker Press Key 5 Checkerboard test Press Key 5 again Press Key 6 Inverted Checkerboard Press Key 6 again Press Key 7 Press key 7 again Press key 8 Eeprom Status Press Key 8 again Press Key 9 Product information Compare information with label printed on back case Press key 9 again Press key 0 Press key 0 again Press IMEI Test Compare IMEI with label printed on back case Press again Checkerboard 1 pixel on Left corner displays 5 04 Checkerboard 2 pixel on Left corner displays 6 All pixels and hard icons on Left corner displays 7 06 EEPROM STAT Must be Good H XXXX XXXX Eeprom Status L XXXXXX XX SimLk XXXXX Sim lock Status Left corner display 8 07 PROD INFO XXXXXXXXX Product 12NC XXXXXXXX PN Number VY made in Le Mans SA made in Singapore EO made in Shenzhen Left corner displays 9 ADC MEASURES XXXX XXXX Left corner displays 0 09 IMEI TEST 50 XXXXXXX for TCD989 J 06 made in Singapore 50 made in Le Mans 69 made in China 12 Left corner displays Press FA Status Press again Press C Press C again Go to the UP with the Scanswitch Melody Test Go to the UP again Go to the DOWN with the Scanswitch Memory Test Go to the DOWN again Press the Scanswitch Press the Scanswitch Press Green button Press G
7. antistatic bracelet must be used 9 1 Dismantlement 1 1 Unscrew the ANTENNA 1 2 the product remove BATTERY 1 3 Remove the SIM card ooo 9 2 Assembly 92 1 Check the REAR HOUSING on the product 9 2 2 Check the LABEL on the back 9 2 3 Screw the ANTENNA 10 0DEFAULTS SETTINGS 10 1 Reset customer parameters To reset customer parameters it must use a GSM String This Gsm String is RSAV or 7728 So the defaults settings of the manufacturer are actived 10 2 Use of the GSM string RSAV or 7728 Procedure to follow Turn on the mobile a SP SIM card is not necessary Enter the Gsm String RSAV or 7728 You can see Reset but the customer parameters are not reset yet Turn off the mobile When you will turn on the defaults settings will be actived 11 0SOLUTIONS IN CASE OF PROBLEMS DURING THE TESTS 11 3 If for any reasons the phone needs to be disassembled on level 2 only to fix a defect detected during the test procedure a complete functional test and a RF test must be done The phone does not switch on Check the tactile feeling of the ON OFF button Remove the battery Check that both the contacts of the phone and those of the battery are not damaged Clean the contacts Plug the battery again making sure that it is securely fitted Charge the mobile until the icon has stopped flashing Then unplug from the charger and attempt to switch the mobile on
8. error Power ramping Reception parameters Rx level Rx quality BER Byte Error Rate FER Frequency Error Rate Generally the test sequences built inside the testers will be used to check the mobile You must assess that the test sequences limits comply with the standard specifications 8 2 6 GSM Specification 900 Mhz Test Parameters Channel Level Standard Specification EMISSION Phase Error RMS 1 62 124 5 10 15 0 to 5 degrees Phase Error Peak 1 62 124 5 10 15 20 to 20 degrees Frequency Error 1 62 124 5 10 15 90 Hz to 90 Hz Power Ramping 1 62 124 5 10 15 Mask Modulation 1 62 124 5 10 15 Mask Switching Transients 1 62 124 5 10 15 Mask Power Reading Output Power Average 1 62 124 Level 15 11 2 dBm to 14 8 dBm 1 62 124 Level 10 21 2 dBm to 24 8 dBm 1 62 124 Level 5 31 dBm to 34 1 dBm RECEPTION Rx Level 1 62 124 83 dBm 2 5 dBm Rx Level 1 62 124 60 dBm 2 5 dBm Rx Level 1 62 124 40 dBm 2 5 dBm TCH LOOP SENSITIVITY BER 1 62 124 85 dBm 0 1 62 124 85 dBm 0 1 62 124 102 dBm 2 44 FER 1 62 124 102 dBm 0 1 62 124 103 dBm lt 2 44 FER 1 62 124 103 dBm 0 If a phone is out of the specifications it must be sent to the Repair Center 8 2 7 Specification 1800 Mhz Test Parameters Channel level Standard Specification EMMISSION Phase error RMS 512 635 760 885 0 5 10 0 to 5 degree Phase erro
9. 206 Fast Charger UK 1 ANNEXE 1 I Condition code 1 Constant 2 Intermitent 4 Two hours after switch on GENERAL ME CHANISM AUDIO COMMUNICATION DATA PROCESSING IRIS REPAIR CODING SYSTEM The code 0000 is used for No Fault Found Symptom code NO ACTION Power problem Short autonomy Does not switch on Switch on off recurrent Other Pow Sup problem No reception Interrupted communication No audio No mechanical Vibrator not operable Pilot compass key not operable No data processing operation No keyboard operation No subscription LEVEL Charging problem Does not charge battery Reception level problem Audio level problem Low audio level QUALITY Display function problem Character pixel absent No backlight No backlight Transmission problem No emission No radio link between Handset amp Base 4 NOISE 240 Noisy communication 244 Echo Mechanical noise 648 Foreign parts inside e 166 169 166 560 PHYSICAL PROBLEMS Physical damage Damaged plug or socket Defective antenna Broken LCD Poor Audio recording answering Each returned product must have an IRIS code to identify the failure 1 SPECIAL FUNCTIONS 8 General function problem 185 171 Faulty clock function 187 178 Faulty memory function Special communication problem 277 No ringing dial tone 278 No buzzer ring 279 Not registering
10. PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E XENIUMDB989LVL 1 0025 MLD MLD Author Fabrice TANT Approval Jean Pierre HOLLANDE PROCEDURE Date 19 06 2000 Operational manager 1 out of 24 SERVICE MANUAL Repair for Cellular Telephone XENIUM DUAL BAND LEVEL 1 PCC VY 691 E XENIUM989 0025 MLD MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E XENIUMDB989LVL 1 0025 MLD MLD Author Fabrice TANT Revision 2 Approval Jean Pierre HOLLANDE PROCEDURE Date 19 06 2000 Operational manager Page 2 out of 24 Service Manual Last updates DATE MODIFICATION PAGE 19 06 2000 CREATION Revision 2 26 07 2000 Modification of components list Page 23 CONTENTS 222 PCC VY 691 E XENIUM989 0025 MLD MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E XENIUMDB989LVL 1 0025 MLD MLD Author Fabrice TANT Revision 2 Approval Jean Pierre HOLLANDE PROCEDURE Date 19 06 2000 Operational manager 1 0 4 2 0 6 4 3 0
11. Poor special audio function 574 Hands free problem Special data processing function problem 781 774 Defective CLI 782 775 Tariff update failure 783 785 OTHER CONDITIONS Special requirements Upgrade to be done only Symptom not available SIM card problem Simblock IMSI Does not read SIM card SIM Error 48
12. e previous menu Press and hold it to return to the idle Antenna screen Edition made 2 LED Press thes key to delete a character Green flashing siowiy means the phone Press and hold it to delete all che registered with a network characters Green flashing quickly means call as 9 Alphanumeric keypad been but not yet answered Standard phone keypad t can also be Red flashing means the bartery is low used for entering alphaberic characters 3 Earpiece and actiwating hotkeys 10 Microphone Pilot Key P It allows fast and easy access to the different menus and allows you to PCC VY 691 E XENIUM989 0025 MLD MLD 11 Battery and micro SIM card PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E XENIUMDB989LVL 1 0025 MLD MLD Author Fabrice TANT Revision 2 Approval Jean Pierre HOLLANDE PROCEDURE Date 19 06 2000 Operational manager 7 2 Description of the display Indicates the Network on which your phone is registered Clock Indicates an hour Reception quality The more bars shown the better the reception Indicates the date Battery level The bars indicate the battery level 4 Bars means full no bars means recharging is needed PCC VY 691 E XENIUM989 0025 MLD MLD 7 3 7 4 7 4 1 Using The Carousel The carousel is a circular loop of icons displayed on the screen These icons provide access to the different menus and sub menus used
13. epair of the XENIUM DB transceiver 2 0 SCOPE The test plan is applicable to all levels of service repair of the XENIUM DB transceiver 3 0 REFERENCE 4 0 GLOSSARY ACRONYM LIST 5 0 TEST EQUIPMENT AND TOOLS Equipment Tools Production Test SIM Card Part No 4311 255 00781 Test SIM Card SP Part No 4311 255 00782 RF Cable Part No 941 555 1 AMP Digital Multimeter Recommended Model Fluke Specification with current reading in mA Digital Radiocommunication Tester PCC VY 691 E XENIUM989 0025 MLD MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E XENIUMDB989LVL 1 0025 MLD MLD Author Fabrice TANT Revision 2 Approval Jean Pierre HOLLANDE PROCEDURE Date 19 06 2000 Operational manager 6 0 TEST AND INSPECTION PLAN The test plan is derived from the Product Test Reference for XENIUM DB 61 User Interface Test Use the Test SIM card SP Production to test the transceiver as follows On off Button LCD Backlight Keyboard Test Buzzer Test Audio Test Antenna Test levels 5 amp 10 LCD LED Test On Off IMEI Tester Status Eeprom Status 9 9 9 9 9 9 9 9 9 With a fast charger connected with the PRODUCT s bottom connector check the full scrolling from one mode to the next when charging IGN Ignition Battery 6 2 RF Test The radio test must be performed with a Digital Radio Test Set connected to the mobile RF connector with the specific RF cable
14. r Peak 0 5 10 20 to 20 degree Frequency Error 0 5 10 180 Hz to 180 Hz Power Ramping 0 5 10 Mask Modulation 0 5 10 Mask Switching Transcients 0 5 10 Mask Power reading Output Power level 0 30 2 dbm level 10 10 4 0 dbm level 19 0 5 0 dbm RECEPTION Rx Level 512 635 760 885 100dbm 8 to 13 Rx Qual 100dbm 0 to 1 Rx Level 512 635 760 885 80dbm 28 to 33 Rx Qual 80dbm 0 to 1 Rx Level 60dbm 48 to 53 Rx Qual 60dbm 0 to 1 TCH LOOP SENSITIVITY BER at 85dbm 512 635 760 885 0 FER at 85dbm 0 BER at 103dbm 2 44 FER at 103dbm 0 If a phone is out of the specifications it must be sent to the Repair Center 8 3 Charging IGN Ignition Battery 8 3 1 Plug the connector of the charger into the round socket set at the base of the transceiver The battery symbol should indicate the state of the charge process e Bars moving means the battery is being charged Steady means the battery is fully charged If the battery is totally discharged the battery icon will start scrolling 2 to 3 minutes only after being connected to charger 8 39 2 Remove the charger by unplugging the connector from the round socket at the base of the transceiver 8 3 3 Remove the battery 8 3 4 Liftthe bottom left side of Production Test SIM Card with a tweezer 8 3 5 Gently slide the card out away from the grooves of the Product 9 0 ASSEMBLY DISMANTLEMENT PROCEDURES During dismantlement and assembly operations an
15. reen button again Press Red button Press Red button again FA 12NC FA GOOD Must be good X XXXXXXXXXXX 12NC Left corner displays 13 Key without Test Left corner displays C 14 User Melody Left corner displays 0A MEMORY TEST UXXXXXXXX XXXXXXXX RAM OK Left corner displays 0B PAGE SELECTION Xx Left corner display OK OE MANUAL TEST P GOOD Left corner displays OF MANUAL TEST D BAD Left corner displays 10 8 1 4 If any of the step failed functional refer to Chapter 10 8 1 5 Perform visual check on battery connectors car kit connectors and casing If corrosion or deform send to NSC for repair 8 1 6 If the product is good it is considered as a NFF product All the NFF products must be directly returned to the customer 8 2 8 2 1 8 22 8 2 3 8 2 4 8 2 5 RF TEST The Test SIM Card SP must be inserted into the phone before starting the tests Set the equipment as shown on the picture in chapter 6 2 Set in the offset field of the radio tester a 0 3 dBm lose for GSM Test The following operations must be done Synchronization Registration Call set up from the mobile Voice loopback to check the sound quality Call release Call set up from tester Call release from tester The following parameters must be checked in TCH loop mode Emission parameters Power level RMS phase error Peak phase error Frequency
16. rrow 7 6 2 Remove battery 7 7 Charging the battery 7 7 1 Plug the battery onto the transceiver 7 7 2 Plug the charger into the connector at the base of the transceiver 7 7 3 Plug the transformer unit into the main AC power sockets 7 7 44 battery charge symbol indicates the state of the charge process e Bars moving means the battery is being charged Steady means the battery is fully charged If the battery is totally discharged the battery icon will show and start scrolling 2 to 3 minutes only after connecting to the charger 8 0 TEST PROCEDURES 8 1 Initial Functional check for TCD989 J XENIUM 8 1 1 Insert the Test Production Card into the SIM Reader at the back of the cellular phone and clip a charged battery on the phone 8 1 2 Press the ON button for 2 seconds at least and the LCD will show a message which contains information of FA and 12NC see 8 1 3 Follow the instructions as mentioned below Press Key 1 Continue Buzzer signal Press Key 1 again Left corner displays 1 00 LocalEffect XX XX Press key 2 Audio loop local effect Press key 2 again Left corner displays 2 01 Press key 3 again Left corner displays 3 02 Press key 4 LEDs Test Check for the Backlight function in the same time Red and green LED blinking Press key 4 again Left corner displays 4 03 3 Press key 3 AUDIO xx xx Audio loop test Speak to EEP x Mic
17. to operate your phone las You can use the Pilot Key in 3 ways by meving it upseards H by moving indownwards i a by pressing it in When you switch on your phone the idle screen appears To access rhe min mand presa rhe Poena When you move the Pilot Key the caroasel moves across tite scree upwards T the icons scroll clockwise downwards Ej che icons anti clockwise Tha Filer Key provides gecesi to all the menus wed pa operate your phone Te select a function place the icon abowe the ak and press the Pilot d Wiel the Pilot you can select cr all che functions of your phone see Menu Memory jogger cards and see the manual for details of menus pages 24 ard 25 Inserting the MICRO SIM card The mobile supports only the mini plug in SIM card Push the metal retaining clip to the right and lift the cardholder Slide in the SIM card between the retaining clip and the plastic tongue with the cut corner of the card at the top left Close the cardholder and push the retaining clip to the left 7 5 Inserting on the battery 7 5 1 Place the battery on the back of the phone connectors downward the top near the arrow inside the case 7 5 2 Then push the battery into place in the direction of the antenna 7 6 Removing the battery 7 6 1 Press the locking button located alongside the antenna while pushing the battery in the direction of the a
18. tone can be checked with the test SIM card by pressing key 1 and 2 If it does not sound properly send the mobile for repair No sound in Loudspeaker The sound from the loudspeaker can be checked with the test SIM card by pressing key 3 Check the microphone and the earpiece If the failure cannot be found out send the mobile for repair Communication problems Sound quality can be checked in audio loop test sound distortion whistling echo If the mobile passes the radio tests successfully we can assume that the phone works properly customer must check the coverage area of his network operator or that he does not use the phone in a radio shadow outside the coverage area in a tunnel or between tall buildings If the mobile does not pass the radio tests send the mobile for repair Defective antenna If the antenna is broken or curved gt replace it Keyboard problems The keyboard can be checked with the test SIM card If a key or a row does not respond check the keyboard 11 10 Problems to send SMS messages Check the Center number It may be empty or wrong 12 0RECOMMENDED PART LIST TCD 989 XENIUM DB 12 1 Common parts out of warranty REFERENCE DESIGNATION POSITION REPAIR LEVEL 4311 257 61141 Antenna ass y X16 DB 0906 1 4311 258 72846 Battery Slim 800mAh Li on 1 4311 258 75075 Vibra Battery 900 mAh Li on 1 3122 427 20946 Fast Charger Europe 1 3122 427 21
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