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LifeSize® Multipoint™ User Guide

1. Conference Description 5 4 3 Table 2 3 Create Conference Window Elements Number Description 1 Help button 2 Sign out button 3 Cancel button 4 Advanced button Using the LifeSize Multipoint 83 Conference List Window Table 2 3 Create Conference Window Elements continued Number Description 5 Create button Before You Begin Have an Administrator configure LifeSize Multipoint services if there are not already existing ones Procedure 1 Launch your browser and enter the IP address of the LifeSize Multipoint unit The LifeSize Multipoint access window appears 2 Click Create conference The Create Conference window appears displaying available pre configured service prefixes and their descriptions 3 Choose a service prefix from the list of pre configured ones The prefix appears in the Prefix field 4 Inthe Unique Number field enter a number for this conference Note You cannot use an existing conference number 5 Optional In the Conference Password field enter a PIN used for accessing the conference 6 Optional In the Moderator Password field enter a PIN used for moderating the new conference Note You can also configure a default Moderator PIN for a service profile in the Administrator interface 84 LifeSize Multipoint User Guide Conference List Window 7 Optional In the Conference Description field you can enter text describing th
2. Conference 87901 Participants 8 Reserved Ma Bandwidth 704 video Kbps up to 768 total Speaker Figure 2 4 Conference Control Toolbar Using the LifeSize Multipoint 87 Conference Control Interface Figure 2 5 Conference Control Participant List Tab 88 LifeSize Multipoint User Guide 20 21 22 23 24 25 26 27 28 29 Disconnect Delet a Mute aie l kid B Change volume ri Block camera cea ER EE Wis _ B Change Name 4 Ho reo Change classification D View participant info 41 40 39 38 37 36 35 34 33 32 31 30 2 Conference Control Interface Figure 2 6 Conference Control Conference View 42 43 44 45 46 47 Conterence View Voice activated frame Participant layout Change gt 5411 3970 Using the LifeSize Multipoint 89 Conference Control Interface Table 2 4 Conference Control Interface Elements by Number Numbered Label Description Status Bar 1 Participants field Displays number of participants in the current conference 2 Reserved Max field Displays the reserved number of participants and maximum number of participants for this conference 3 Media type icon indicating that this conference supports voice An error symbol appears if a media processing error occurs in the LifeSize Multipoint 4 Media type icon indicating that this conference supports video An error
3. Table 1 10 List of Available Advanced Commands continued Command Description Parameters Default Font align Determines whether text overlay TOL on a video screen is positioned away from picture borders AllText positioned All away from horizontal and vertical borders Horizontal Text positioned away from horizontal borders and centered horizontally Vertical Text positioned away from vertical borders and centered vertically None Text is always positioned bottom center G 728 mode Determines the form of encoding for the G 728 audio codec RTP header Non standard For use if you experience audio problems when using VCON endpoints with the G 728 audio codec Standard For normal G 728 use with all endpoints except VCON products H 239 live role support disable enable H 323 hide stack Disables H 323 stack prints H 323 Stack printing is H 323 show stack Enables H 323 stack prints These disabled by print the protocol stack info and default errors and are useful for debugging stack issues H323 show status Prints a snapshot of H 323 stack related information 36 LifeSize Multipoint User Guide Configuring Settings Table 1 10 List of Available Advanced Commands continued Command Description Parameters Default HD Minimal Rate If a user joins a conference ata call Any number in the range 512 rate that is below the defined minimum for the HD service the
4. modules have unique service prefixes The remote LifeSize Multipoint module is Verify proper registration of all LifeSize not registered with its gatekeeper Multipoint modules with their respective gatekeepers Troubleshooting the LifeSize Multipoint 127 Resolving Quality Issues in Cascaded Conferences RESOLVING QUALITY ISSUES IN CASCADED CONFERENCES RESOLVING ENDPOINT DISCONNECTION ISSUES Possible Causes Verification Steps Not enough ports are available to Check that the number of free ports on each accomplish cascading MVP used is not zero Note Cascading requires one port from each conference Services are not synchronized Verify that service definitions do not include differences such as H 235 being enabled on one conference only This section describes what to do if a cascaded conference suffers long delays or bad lip synchronization Possible Causes Verification Steps Unsuitable topology used for example m One single central LifeSize chain topology used unnecessarily Multipoint should invite all other cascaded LifeSize Multipoints m We recommend that you do not have more than one level of cascaded LifeSize Multipoints m Usea star topology where the central LifeSize Multipoint is in the center of the star and other cascaded LifeSize Multipoint modules are on the arms of the Star This section describes what to do if endpoints unexpectedly drop out of the Li
5. 5 Inthe Default SIP domain field enter the SIP domain of the LifeSize Multipoint as defined in the SIP server The default is multipoint mycompany com 6 Select Using Microsoft LCS OCS to enable the LifeSize Multipoint to work with Microsoft Office Live Communication Server LCS or Microsoft Office Communications Server OCS 7 Inthe SIP Server section choose one of the following options o Select Locate server automatically using DNS if you wish the LifeSize Multipoint to automatically locate one of the SIP proxy servers that are present in the domain Note The Locate servers automatically using DNS option will only work if you have configured a valid IP address in the Device gt Addressing gt Preferred DNS server or Alternate DNS server field O Select Specify address and enter the following 44 LifeSize Multipoint User Guide 10 11 Protocols and the LifeSize Multipoint An IP address or host name of the SIP proxy for example proxy company com fo ko In the port field enter the communication port number of the SIP proxy address Inthe type field select the transport connection type for sending messages to the SIP proxy according to the type supported by the SIP proxy UDP or TCP This field is mandatory The default is UDP Select Treat as outbound proxy if you wish the LifeSize Multipoint to send all the SIP messages to the configured SIP proxy server This is optional The default is unchecke
6. LifeSize Multipoint LifeSize Multipoint User Guide July 2008 Copyright Notice 2008 LifeSize Communications Inc and its licensors All rights reserved LifeSize Communications has made every effort to ensure that the information contained in this document is accurate and reliable but assumes no responsibility for errors or omissions Information in this document is subject to change without notice Companies names and data used in examples herein are fictitious unless noted This document contains copyrighted and proprietary information which is protected by United States copyright laws and international treaty provisions No part of the document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission from LifeSize Communications Trademark Acknowledgments LifeSize is the trademark of LifeSize Communications Inc All other trademarks are the property of their respective owners Patent Notice For patents covering LifeSize products refer to http www lifesize com support legal Contacting Customer Support If you have questions concerns or need assistance contact your LifeSize Channel Partner Providing Customer Feedback LifeSize Communications welcomes your comments regarding our products and services If you have feedback about this or any LifeSize product please send it to feedback lifesize com Contact informati
7. LifeSize Multipoint Services In the Advanced Video Settings dialog box you can configure the video codec video image size participant layout options theme and additional layouts for a particular service Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Services tab 3 Select High Definition Switched Video in the Service type field Click Add The Automatic Service Definition dialog box appears 5 Click Advanced Video Settings The High Definition Service dialog box appears The maximum call rate set in the Max call rate field of the Automatic Service Definition dialog box is displayed 6 Seta value in the Allow call rate drop down to option This option enables you to configure the minimum bandwidth to which the LifeSize Multipoint lowers a conference to enable additional endpoints to join This form of downspeeding contributes to a higher percentage of call completion on the network Endpoints are prevented from joining a conference at a bandwidth rate below the value set in this option After downspeeding occurs the LifeSize Multipoint automatically raises the conference bandwidth rate when the endpoints participating at the lowest bandwidth rate leave the conference For example in a conference of endpoints communicating at 768 Kbps and a value of 512 Kbps configured in the Allow call rate drop to option the LifeSize Multipoint lowers the conference t
8. Users with Moderator level access can also mute or enable the audio connection of an individual participant in a conference Procedure 1 In the Participants List section select a participant 2 Right click and select Mute mic from the pop up pop up 39 in Figure 2 5 on page 88 Users with Moderator level access can mute or enable the remote speakers for the conference Procedure 1 In the Participants List section select a participant 2 Right click and select Mute speaker from the pop up pop up 39 in Figure 2 5 on page 120 Using the LifeSize Multipoint 105 Configuring Participant Settings RECONNECTING PARTICIPANTS e BLOCKING CONFERENCE ADMISSION e DELETING CONFERENCE PARTICIPANTS e If participants are disconnected from a conference users with Moderator level access can reconnect them in the Participant List tab Note When the Enable auto reconnect option is configured in the conference service then the LifeSize Multipoint automatically calls disconnected terminals to attempt a reconnection Procedure 1 Access the Participant List tab 2 Click Disconnect button 41 in Figure 2 5 on page 88 icon to attempt a reconnection Users with Moderator level access can block the admission of additional participants in a conference in the Conference Control interface Procedure 1 Access the control bar 2 Click Conference Admission button 12 in Figure 2 4 on page 87 No further participant
9. Using the LifeSize Multipoint 111 Configuring Participant Settings 112 Table 2 7 Participant Information Statistics continued Group Field Description Video Video codec Video codecs sent to and received by the participant Video resolution Picture size of video sent and received by the participant Video frame rate Frame rate of video sent to and received by the participant Video rate Total video bandwidth sent and received by the participant Video packets loss count Total lost video packets sent to and received by the participant Video jitter curr min max Accumulated video packets sent to and received from the participant Includes the current value and average values for the minimum and maximum number of packets sent to and received from the participant 2nd video codec The second video codec sent to and received by the participant if used Data Data protocol LifeSize Multipoint User Guide Indicates whether the protocol used if the participant is participating in data sharing Configuring Participant Settings Table 2 7 Participant Information Statistics continued Group Field Description Advanced Call Information Audio Audio out of order packets count Total audio packets sent to and received from the participant out of sequence Audio packets count Total audio packets sent and received by the participant
10. You can exit the Create Conference window by clicking the Sign out button Procedure 1 Access the Create Conference window 2 On the control bar click Sign out From the LifeSize Multipoint Conference Control interface you can m View active conferences hosted on the LifeSize Multipoint or on cascaded LifeSize Multipoint units View conference participant details Create conferences Control conference connections Monitor and manage conference behavior While all users can view the Conference Control interface access to conference management features is controlled by authorization access levels Administrator Operator Moderator and User Figure 2 2 shows the Conference Control interface Figure 2 3 on page 87 to Figure 2 6 on page 89 show the elements of the Conference Control interface in more detail Table 2 4 on page 90 lists these elements in numerical order of the labels in Figure 2 3 to Figure 2 6 Table 2 5 on page 95 lists these elements in alphabetical order 86 LifeSize Multipoint User Guide Conference Control Interface Figure 2 2 Conference Control Interface Elements Conference 87901 status bar toolbar e ee ee Se re Invite E Ratei 6 Participant layout Change Name Number 4imi a g e 3970 5411 0 9 ae Participant List tab Change classification View participant info Conference View section Figure 2 3 Conference Control Status Bar
11. You can return to any step in the procedure to change the setup for a particular message by clicking Back USING EXPRESS This section describes how to use the Express Setup SETUP 148 LifeSize Multipoint User Guide Procedure Click Express Setup in the Tools menu The Express Setup dialog box is displayed informing you of the name of the first message file in the selection and provides a check box for indicating whether you wish to create a new recording for the message Check Create a new recording and click Next The Express Setup dialog box displays the required format settings for the new message and the MSsound recorder is displayed Use the MSsound recorder or other recording software to record the new message and save it to the Audio Message Utility directory When you have finished recording a new message click Next The Express Setup dialog box displays the path of the current file for the specified message type and the Replace button Click Replace The Replace Recording window appears showing the directory containing the current sound files for the device Using Express Setup Select the required file and click Open to replace this file with the current message file for the specified message When you have completed the recording and replacement procedure the Express Setup dialog box displays the new list of message types and message files associated with each type Click Upload The Upload dialog box appe
12. on the sidebar click Multipoint if not already selected Click the Services tab Click Add The Automatic Service Definition dialog box appears Click Advanced Video Settings The Advanced Video Settings dialog box appears The Video Codecs section displays the choice of codecs that you prefer The codecs are listed in declining order of preference with the most preferred codec listed first Setting the codec priorities notifies the LifeSize Multipoint and remote endpoints of your preferred video codecs This is useful when more than one codec is supported by both sides To select or change the codec priorities follow these steps o To adda codec to the Available field click it in the Selected field and then click Add To remove a codec from the Available field click it and then click Remove o To move a codec up the priority list click it and then click Up To move a codec down the priority list click it and then click Down In the Main Participant Layout section select the layout options you wish to define for this service To display a welcome screen to user when that user connects to a conference select Display welcome screen For information on Configuring the LifeSize Multipoint 55 LifeSize Multipoint Services modifying the welcome screen see Configuring Welcome Screen Settings on page 59 8 To configure automatic switching select Enable auto switch and enter the interval in seconds Auto switching allows pa
13. Audio bytes count Total audio bytes sent and received by the participant Audio IP address IP address and port to which audio is sent to the participant Video Video out of order packets count Total video packets sent to and received from the participant out of sequence Video fast update requests count Total Video Fast Update VFU requests sent and received by the participant Video packets count Total video packets sent and received by the participant Video bytes count Total video packets sent and received by the participant Video IP address IP address and port to which video is sent to the participant Qualivision state Encryption level used Data Data IP address Local Remote IP address of the participant data sharing terminal FECC Indicates whether Far End Camera Control is in use Using the LifeSize Multipoint 113 Viewing Conference Statistics CONFIGURING Users with Moderator level access can also configure the bandwidth rate at OUTGOING which they invite other participants to the conference BANDWIDTH SETTINGS a Procedure 1 In the Participant List tab o Enter the name of the participant being invited in the Invite field O Select the required bandwidth in the Rate Kbps field field 27 in Figure 2 5 on page 88 o Click Invite button 28 in Figure 2 5 on page 88 or 2 Inthe Advanced Invitation tab o Enter the name of the participant being invited in the Inv
14. Board or Device Web tab enter the directory path to the help files you installed on your PC The path must have the form file computerName sharedDirectory where computerName is the name of the computer on the network and SharedDirectory is the path to the Online Help folder on the CD ROM For example file myComputer Shared Online Help Click Upload in the LifeSize Multipoint Administrator toolbar followed by Refresh You may need to log out and log back in to the LifeSize Multipoint Administrator for the change to take effect CREATING AND In the HTTPS section click Manage Certificate to create a web server IMPORTING A WEB certificate with the wizard or click Import Certificate to import an existing SERVER certificate CERTIFICATE 14 LifeSize Multipoint User Guide Configuring Security CONFIGURING You can configure the access that external programs have to the LifeSize SECURITY Multipoint These external programs include Telnet Simple Network Management Protocol SNMP File Transfer Protocol FTP and ICMP Internet Control Message Protocol or ping Procedure 1 Inthe Administrator interface on the sidebar click Device 2 Click the Security tab 3 From the Security mode field choose the access level you want the LifeSize Multipoint to support o Standard Allows SNMP Telnet FTP and ICMP to access the LifeSize Multipoint o High no Telnet or FTP Allows access to the LifeSize Multipoint only
15. Conference Text Overlay Interface Control Interface on Conference Video English i Chinese simplified p Japanese Portuguese 7 Spanish jj Russian x Note To view Chinese or Japanese fonts properly in the Administrator interface the computer where the web browser is running should support the appropriate languages You should set its default language which you select from the Control Panel gt Regional and Language Options menu accordingly Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected Click the Settings tab Click Basics 4 Inthe User interface language field select the required language 18 LifeSize Multipoint User Guide Configuring Settings SETTING THE UNIT In the Basics section of the Settings tab you can set the LifeSize Multipoint IDENTIFIER identifier This identifies the LifeSize Multipoint in the following situations During gatekeeper SIP registration a When inviting endpoints When inviting endpoints into a conference Intext the overlay for the cascaded LifeSize Multipoint unit in cascaded conferences eI Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Settings tab 3 Click Basics if not already selected 4 Inthe Multipoint Identifier field enter an identifier up to a maximum of 15 characters For example London office ENABLING AND
16. Conventions for SIP Endpoints Using Dialing Conventions with any IP based Endpoint 74 LifeSize Multipoint User Guide LIFESIZE MULTIPOINT DIALING CONVENTIONS FOR H 323 ENDPOINTS STARTING OR JOINING AN AD Hoc CONFERENCE WITH H 323 ENDPOINTS INVITING MULTIPLE H 323 ENDPOINTS WITH A SINGLE DIAL STRING Making an Ad Hoc Conference Call This section describes the dialing conventions relating to H 323 endpoints including the following topics Starting or Joining an Ad Hoc Conference with H 323 Endpoints a Inviting Multiple H 323 Endpoints with a Single Dial String To start or join an ad hoc conference with H 323 endpoints you dial in using the conference ID number The conference ID number is composed of a service prefix number that indicates the conference call type and capabilities and a unique number or numbers identifying the conference lt Service prefix gt lt Unique number gt A conference ID can consist of any combination of the characters 1 9 and It can be up to 256 characters in length For example you can dial 601234 where 60 is the service prefix m 1234 is the unique conference number As soon as the LifeSize Multipoint accepts the call you are connected to the existing conference or the LifeSize Multipoint creates a new conference with this conference identifier Note The LifeSize Multipoint comes with two predefined services for audio and video conferencing The predefined s
17. LifeSize Multipoint considers the call a standard definition call 256 2048 Handle DTMF after XML notification Instructs the LifeSize Multipoint to send DTMF signals to an external server and other specified destinations no LifeSize Multipoint sends DTMF signals to the external server only yes LifeSize Multipoint sends DTMF signals to the external server and to the destination set by the DTMF forwarding advanced command NTP synchronization period Sets the Network Time Protocol synchronization period in seconds between the LifeSize Multipoint and the NTP server 21600 Configuring the LifeSize Multipoint 37 Configuring Settings Table 1 10 List of Available Advanced Commands continued Command Description Parameters Default Notify level Sets the LifeSize Multipoint log Fatal LifeSize Debug 3 notify level filter Multipoint cannot continue to provide service unrecoverable error Error User functionality problem for example call connect failure or no resources available Warning User functionality problem but the LifeSize Multipoint can continue to provide service Info Status prints for Customer Support use Advanced Like Info but more detailed Debug 1 through Debug 4 Debug levels QualiVision Settings hide Disables the QualiVision Settings The section in the Settings tab Quali Vision Settings QualiVision Settings show Enables the QualiVi
18. Multipoint API O Scheduler Web Control API and dial in default Enable all the conference creation methods listed above as well as dial in for ad hoc conference creation 6 Select When using the web only operators or administrators can create a conference to grant conference creation authorization only to users with Administrator or Operator privileges If you want users with Configuring the LifeSize Multipoint 31 Configuring Settings 32 LifeSize Multipoint User Guide all levels of access to be able to create a conference leave this option deselected In the Participants can join the conference using field choose one of the following methods through which participants can join a conference o Invite only Participants can join a conference only when the LifeSize Multipoint dials that participant o Invite and dial in Participants can join a conference either by LifeSize Multipoint invitation or by dialing directly using a conference ID In the Ad hoc conferences terminate when field choose the method through which dial in ad hoc conferences terminate o Last participant leaves The conference terminates when the last participant leaves the conference o Conference creator leaves The conference terminates when the conference creator leaves the conference In the External conference authorization policy field choose one of the following LifeSize Multipoint authorization policies for creating or joining co
19. Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click Services Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears 3 Click Advanced Audio Settings to modify audio settings The Audio Settings dialog box appears 4 The Audio codec settings section displays the choice of codecs that you prefer for audio transcoding The codecs are listed in declining order of preference with the most preferred codec listed first Setting these priorities notifies the LifeSize Multipoint and remote endpoints of your preferred audio codecs This is useful when more than one codec is supported by both sides To change these priorities follow these steps o To adda codec to the Available field click it in the Selected field and then click Add To remove a codec from the Available field click it and then click Remove o To move a codec up the priority list click it and then click Up To move a codec down the priority list click it and then click Down 5 Ifyou select the AAC codec for use with a video service or a 96 Kbps audio service the Use AAC codec for call rates equal or above option is enabled Select the required bandwidth from the drop down list In the Audio packet size field enter the minimum audio packet size 7 Inthe Number of speakers to mix concurrently field enter the maximum number of speakers in a conference who can be he
20. Themes Select one of the themes from the Theme field If you select Classic customizable you can configure the font size subframe and border color Follow step 5 to step 10 If you select Modern customizable you can configure the font size only Go to step 6 and then jump to step 10 If you select any other theme the font size subframe and border color are automatically set Go to step 10 In the Font background transparency field choose one of the following settings o None A solid background against which the text appears o Half A moderate background against which the text appears o Full A transparent background against which the text appears CONFIGURING QUALITY OF SERVICE Configuring Settings In the Font size field choose a font size 7 Inthe Font foreground color Font background color and Empty subframe color fields click to select a color for these settings 8 You can display a default border around all participant sub frames Select Display default border and click to select the default border color 9 Select Display active speaker border to set a default border for the active speaker 10 The Basic font field displays the font currently installed on the LifeSize Multipoint Select Enable extended font to enable Asian fonts You can view the effects of your settings in the Preview section This section displays the selected theme settings This includes a layout with four sub frames the theme
21. To mute or unmute your admission is blocked line press 2 and you do not enter any To control the volume command for a period of your line press 3 of time To change the video layout press 6 To allow admission to the conference press 7 To mute unmute all lines except your own press 9 45 Silent 46 Conference list Thank you for calling Single you dial the LifeSize To select a conference participant Multipoint auto from the list press the attendant with video entry number To create anew conference or join by ID press zero 47 Please enter Enter the conference ID Enter conference ID Single you choose to create or conference ID followed by the pound participant join a conference by ID sign during an auto attendant session or when you dial the LifeSize Multipoint auto attendant with audio only 48 Invalid conference ID You have entered an The conference ID is Single you enter an invalid incorrect conference ID invalid participant conference ID during an auto attendant session Using the LifeSize Audio Message Utility for IVR Messaging 141 Playing a Message Table 4 1 LifeSize Multipoint Audio Messages continued ID Message Name Recorded Message Displayed Message Played for Played when 49 Create conference PIN To create a PIN code to Creating anew Single you choose to create a protect this conference conference participant new conference during enter a PIN code Enter PIN code an aut
22. a selection of the participants in the conference as in Lecture Mode for example Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Services tab Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears 3 Click Advanced Video Settings The Advanced Video Settings dialog box appears 4 Inthe Additional Layouts section select Enable custom layouts to define custom layouts to maintain backward compatibility with previous product versions 5 Click Settings to define the layout options in the Custom Layout Settings dialog box 6 Change one of the Layout Role fields from None to Custom layout 7 Configure the required layout in the Custom Layout Settings dialog box 8 Click OK to return to the Advanced Video Settings dialog box 9 Click OK to return to the Automatic Service Definition dialog box 10 Click Upload to save your changes Configuring the LifeSize Multipoint 63 LifeSize Multipoint Services CONFIGURING ENCRYPTION SUPPORT ABOUT H 235 ENCRYPTION FOR H 323 CALLS The LifeSize Multipoint supports encrypted calls over IP networks You can configure the service to be encrypted and the type of encryption required The encryption conforms to the H 235 standard and supports the following encryption algorithms DES with an encryption key of 56 bits m AES with an encryption key of 128 bits En
23. access can view a comprehensive set of participant PARTICIPANT CALL call statistical information INFORMATION a Procedure 1 Inthe Participant List tab select the required participant 2 Right click and select View participant info from the pop up see pop up 39 in Figure 2 5 on page 88 or 110 LifeSize Multipoint User Guide Configuring Participant Settings 3 Click the information icon in the Participants List section for the selected participant The Call Information dialog box for the specified participant appears Table 2 7 lists the statistics displayed Table 2 7 Participant Information Statistics Group Field Description Endpoint Type Participant endpoint type Information IP address Participant endpoint IP address Description Participant description displays the endpoint vendor identifier if available Connect time Time at which the participant connected to the conference Basic Call Information Audio Audio Codec Audio codecs sent to and received by the participant Audio rate Total audio bandwidth sent and received by the participant Audio Packets loss count Total lost audio packets sent to and received by the participant Audio Jitter curr min max Accumulated audio packets sent to and received from the participant Includes the current value and average values for the minimum and maximum number of packets sent to and received from the participant
24. and user agents and LifeSize Multipoint This section describes what to do if audio or video channels in SIP calls do not open Possible Causes Verification Steps The LifeSize Multipoint does not publish all its capabilities when inviting other participants Check the Use Empty Invite when sending invite s to endpoints option in Multipoint gt Protocols gt SIP gt Advanced 130 LifeSize Multipoint User Guide RESOLVING ISSUES SENDING CIF To HIGH DEFINITION ENDPOINTS Resolving Issues Sending CIF to High Definition Endpoints A high definition endpoint may not be able to receive CIF Possible Causes Verification Steps The Welcome Screen of the MCU is CIF Use the Advanced Command to disable the welcome screen Troubleshooting the LifeSize Multipoint 131 Resolving Issues Sending CIF to High Definition Endpoints 132 LifeSize Multipoint User Guide USING THE LIFESIZE AUDIO MESSAGE UTILITY FOR IVR MESSAGING This section describes the LifeSize Audio Message Utility and includes the following topics Introduction Launching the Audio Message Utility Playing a Message Recording a Message Replacing a Message Uploading a Message to a Device Viewing Message Details Exiting the Utility About Express Setup Using Express Setup Using the LifeSize Audio Message Utility for IVR Messaging 133 Introduction INTRODUCTION LAUNCHING THE AUDIO MESSAGE UTILITY e The LifeSize Audio Mes
25. available LifeSize Multipoint capacity and then trying to disconnect other calls in order to find the problem Troubleshooting the LifeSize Multipoint 125 Resolving Conference Access Failure Possible Causes Verification Steps The service requires one MVP video processor but no MVP module appears to be registered with the LifeSize Multipoint Ping the MVP module Open a Telnet connection to the IP address of the required MVP module Open a serial connection to the MVP module if there is no response from the IP address Type the advanced command modifyTargetDevice to ensure that the MVP is configured to work with the correct LifeSize Multipoint You can perform this operation using the serial connection via the countdown menu visible after rebooting the MVP Reboot the MVP after modifying the controlling LifeSize Multipoint RESOLVING This section describes what to do if an endpoint cannot be invited to a conference CONFERENCE or dial into the conference ACCESS FAILURE Possible Causes Verification Steps The LifeSize Gatekeeper is set to reject all calls Verify that the Accept calls option is checked in Gatekeeper gt Settings gt Calls The endpoint is not registered with the LifeSize Gatekeeper Verify that the invited dialing endpoint appears in the LifeSize Gatekeeper table of registered endpoints Verify that the endpoint is online The LifeSize Multipoint is
26. configured to work with an authorization server but the endpoint is not authorized and therefore the authorization server rejects the call Check if the endpoint is authorized in the authorization server 126 LifeSize Multipoint User Guide RESOLVING CASCADING FAILURE Resolving Cascading Failure Possible Causes Verification Steps The endpoint is currently in a call Confirm that the endpoint is not busy in a call There are not enough LifeSize Multipoint resources available for the desired conference Remove one of the current participants to verify that the endpoint can join successfully This section describes what to do if LifeSize Multipoint conference cascading fails Possible Causes Verification Steps The invited conference does not exist and m Using the remote LifeSize the remote LifeSize Multipoint is not in Ad Multipoint web interface verify Hoc Scheduler Web Control API and dial in mode that the remote conference exists or that the Conferences can be created using option is set to Scheduler Web Control API and dial in in Multipoint gt Settings gt Advanced m fad hoc conferencing is not allowed for the remote LifeSize Multipoint and the remote conference does not exist create the conference and then cascade it web dial invite Service prefixes are not unique and there is Verify that all cascaded LifeSize Multipoint service prefix conflict
27. hardware configuration Software version The first two digits of the version number of the software installed on the device Click Details to view details of the versions of software components installed on the device Date Time The date and time that the LifeSize Multipoint clock reports Related Topics 8 LifeSize Multipoint User Guide Updating Your License on page 9 Viewing Software Version Details on page 9 Setting the Time and Date on the LifeSize Multipoint on page 10 Setting the LifeSize Multipoint Location on page 11 Viewing General Information About the LifeSize Multipoint UPDATING YOUR You use the Basics tab to update your LifeSize Multipoint license LICENSE ee Procedure 1 On the sidebar click Device 2 Click the Basics tab 3 Click Update The Licensing and Registration dialog box appears 4 Access the LifeSize web site to register before requesting a new license key by clicking the Click here to register at the web site link or by copying the URL that appears in the lower half of the screen into your browser 5 Enter your new license key in the New license key field and click Upload to activate the new license key VIEWING SOFTWARE You use the Basics tab to view expanded software version information VERSION DETAILS e Procedure 1 On the sidebar click Device 2 Click the Basics tab 3 Locate the Software version field and click Details The Version Details dialog box appears Confi
28. is enabled for the video stream from the LifeSize Multipoint to the participant 33 Video Indicates whether the video stream that the Image participant is sending to the conference is blocked or unblocked 32 Data Indicates that the participant supports T 120 data Sharing sharing The following sections describe the tasks that users with appropriate access level can perform in the Participant List tab 104 LifeSize Multipoint User Guide Muting and Unmuting Participant Audio Connections on page 105 Reconnecting Participants on page 106 Blocking Conference Admission on page 106 Deleting Conference Participants on page 106 Changing the Volume on page 107 Changing Participant Views on page 107 Configuring Sub Conferences on page 108 Blocking the Video Stream on page 109 Changing a Participant Name on page 110 Changing Video Quality Classification on page 110 Viewing Participant Call Information on page 110 Configuring Outgoing Bandwidth Settings on page 114 MUTING AND UNMUTING PARTICIPANT AUDIO CONNECTIONS ee ee MUTING OR ENABLING REMOTE SPEAKERS e Configuring Participant Settings In the Participant List tab users with Moderator level access can mute or enable the audio connection to the conference of all participants in the conference Procedure 1 On the control bar click Mute button 21 in Figure 2 5 on page 88 to mute all participants or Unmute 21 to enable the audio connection for all participants
29. location of the LifeSize Multipoint Procedure On the sidebar click Device Click the Basics tab In the Location field enter the location information about the LifeSize Multipoint that you want to display The field displays up to 23 characters 4 On the toolbar click Upload to save to configuration memory In the Addressing tab you can view address information for the LifeSize Multipoint such as IP address informations Domain Name Server DNS information and Ethernet port speed and duplex Table 1 5 describes the elements that appear on the Addressing tab Table 1 5 Addressing Tab Elements Field Description IP Address IP Address The IP address assigned to the LifeSize Multipoint Router IP The address of the router that the LifeSize Multipoint uses Subnet Mask The subnet address that the LifeSize Multipoint uses DNS DNS suffix The DNS alias that the LifeSize Multipoint uses Preferred DNS Server The IP address of the primary DNS server that the LifeSize Multipoint uses Alternate DNS server The IP address of the alternative DNS server that the LifeSize Multipoint uses Configuring the LifeSize Multipoint 11 Viewing Address Settings Table 1 5 Addressing Tab Elements continued Field Description Ethernet Port type Displays information about the Ethernet connection read only Port settings The Ethernet speed and duplex that the LifeSize Multipoin
30. not already selected or disable if already selected auto switch mode In the Conference Control interface users with Moderator level access can terminate a conference which ends that conference and disconnects the participants Procedure 1 Access the control bar 2 Click Terminate Conference button 11 in Figure 2 4 on page 87 When you finish configuring or viewing details of the current conference you can sign out Procedure 1 Access the control bar 2 Click Sign out button 19 in Figure 2 4 on page 87 122 LifeSize Multipoint User Guide TROUBLESHOOTING THE LIFESIZE MULTIPOINT This section covers problems you might encounter when configuring operating and managing the LifeSize Multipoint and provides suggested actions you can perform to solve the problems This section describes the following topics Resolving LifeSize Multipoint Failure to Register with the Gatekeeper Resolving LifeSize Multipoint Conference Initiation Failure Resolving Conference Access Failure Resolving Cascading Failure Resolving Quality Issues in Cascaded Conferences Resolving Endpoint Disconnection Issues Resolving Unexpected Conference Termination Resolving Presentation Issues Resolving Participant Connection Issues Resolving Unexpected SIP Call Disconnection Resolving Audio and Video Issues in SIP Calls Resolving Issues Sending CIF to High Definition Endpoints Troubleshooting the LifeSize Multipoint 123 Resolving LifeSize M
31. of the Settings tab you can select which events trigger Simple Network Management Protocol SNMP traps You can also define multiple SNMP servers to which the LifeSize Multipoint sends the SNMP traps and configure which events to display in the Event Log tab This section describes the following topics a Enabling LifeSize Multipoint Alert Indications and Setting Security Levels on page 25 Configuring SNMP Trap Servers on page 29 a Editing SNMP Trap Servers on page 30 m Deleting SNMP Trap Servers on page 30 In the Alert Indications section of the Settings tab you can configure which alerts will be enabled and set a severity level for each one Table 1 8 lists alert indications as well as the SNMP trap associated with them Table 1 9 lists the structure of the standard coldStart and warmStart traps as defined in RFC 1907 and the standard inkDown and linkUp traps as defined in RFC 1573 Table 1 8 LifeSize Multipoint Alert Indications Event Type Trap is sent when Abnormal disconnect A call disconnects for a reason other than normal busy or no answer Authentication failure A user tries to log in to the web interface and authentication generic fails Configuring the LifeSize Multipoint 25 Configuring Settings Table 1 8 LifeSize Multipoint Alert Indications continued Event Type Trap is sent when Authentication failure specific The conference PIN is incorrect Call disconne
32. preferred position of the voice activated image in the video display layout Video Display column Displays Video Display icons that 34 indicate whether the conference video display sent to the participants is enabled or blocked If the Video Display icon has a star then QualiVision is enabled for the video stream from the LifeSize Multipoint to the participant Video Image column Displays Video Image icons that 33 indicate whether the video stream from the participant to the LifeSize Multipoint is enabled or blocked If the Video Image icon has a star then QualiVision is enabled for the video stream from the participant to the LifeSize Multipoint View Conference List button Click to view the Create 10 Conference window See Conference List Window on page 82 for more information Voice activated frame button Drag and drop the icon to the 46 preferred position of the voice activated image in the video display layout 98 LifeSize Multipoint User Guide WORKING WITH THE CONTROL CONFERENCE INTERFACE ACCESSING THE CONFERENCE CONTROL INTERFACE eo Working with the Control Conference Interface The following sections describe the tasks that users with appropriate access levels can perform in the Conference Control interface m Accessing the Conference Control Interface on page 99 m Refreshing the Conference Control Interface on page 100 m Viewing Online Help from the Conference Control Interface on page 1
33. purpose 5 Inthe Invite delimiter field enter the characters used to separate participant numbers in multiple participant invitation Valid delimiters include the pound sign and asterisk The default invite delimiter setting is two asterisks Configuring the LifeSize Multipoint 33 Configuring Settings DISCONNECTING PARTICIPANTS ON COMMUNICATIONS ICMP FAILURE SENDING ADVANCED COMMANDS When the LifeSize Multipoint sends audio or video data to an unreachable endpoint the network notifies the LifeSize Multipoint using the ICMP protocol The LifeSize Multipoint can detect ICMP messages and disconnect the endpoint automatically You enable automatic endpoint disconnection in the Advanced section of the Settings tab If this option is not selected the LifeSize Multipoint ignores ICMP error packets Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected Click the Settings tab Click Advanced Select Disconnect participants on communication ICMP failure a fF ON In the Disconnect on field make one of the following sections o Audio failure tThe call disconnects only if the audio connection fails The call continues if the video connection fails and the audio connection remains This is the default setting o Audio or video failure tThe call disconnects if either the audio or video connection fails In the Advanced section of the Settings tab you can s
34. symbol appears if a media processing error occurs in the LifeSize Multipoint 5 Media type icon indicating that this conference supports T 120 data sharing 6 Encryption field Displays the level of encryption for this conference best effort encryption required or strong encryption required 7 Bandwidth field Displays the bandwidth the current conference is using 8 Speaker field Displays the participant currently speaking in the conference Toolbar 9 Create Conference button 10 View Conference List button Click to view the Create Conference window See Conference List Window on page 82 for more information 11 Terminate Conference button 90 LifeSize Multipoint User Guide Conference Control Interface Table 2 4 Conference Control Interface Elements by Number continued Numbered Label Description 12 Conference Admission button 13 Enable Disable QualiVision button Click to enable or disable the LifeSize QualiVision feature for improved video quality 14 Operator tab Click the icon in the tab to invite the operator to join the conference to answer queries and provide support The operator E 164 number is pre configured by the network administrator under Settings gt Basics gt Operator 15 Operator button 16 Join data conference Data Sharing button 17 Become Moderator Stop Moderating button 18 Help button 19 Sign out button Participa
35. to an H 323 gatekeeper or SIP registrar Users specify the conference they wish to create or join via the LifeSize Multipoint IVR If the LifeSize Multipoint is already registered to an H 323 gatekeeper or SIP registrar you can still allow users to access the auto attendant mechanism by specifying an auto attendant number which is registered with the appropriate H 323 gatekeeper or SIP registrar Any call that the LifeSize Multipoint cannot route to a valid conference is be sent to the auto attendant Procedure 1 Inthe Administrator interface click Multipoint if not already selected 2 Click the Settings tab 3 Click Auto Attendant to enable the auto attendant mechanism Enabled by default 4 Optional Select Enable Auto Attendant IVR and configure an auto attendant number Use this option if the LifeSize Multipoint is already registered to an H 323 gatekeeper or SIP registrar 20 LifeSize Multipoint User Guide CONFIGURING DTMF CONFERENCE CONTROL 5 Configuring Settings Optional Select a language from the Auto Attendant Display Messages field English and any additional languages according to the extended fonts burned on to the LifeSize Multipoint during installation are available Set to English by default Optional Select a default service prefix from the drop down list for use when the user does not specify a valid service prefix when joining or creating a conference Set to the default high rate service b
36. to choose the audio message file you wish to use The Replace Recording dialog box appears 7 Select the file with which you wish to replace the current message and click Open to confirm your selection 8 Click OK in the Properties dialog box 9 The new message appears in the Audio Recordings window Using the LifeSize Audio Message Utility for IVR Messaging 145 Uploading a Message to a Device UPLOADING A This section describes how to upload audio messages from the Audio Message MESSAGE TO A Utility to a target device DEVICE Procedure 146 LifeSize Multipoint User Guide From the Actions menu select Upload Messages To Target The Upload dialog box appears In the General Information section enter the IP address of the target device In the Login Information section enter the user name and password of the target device as configured in the device network configuration settings Optional Modify the read and write community settings for the target device as follows o Click Customize SNMP Settings The Customize SNMP Settings dialog box displays o Enter the required read community and write community values and click OK Click Upload Messages The Upload in progress window appears and the message files are uploaded and burned onto the target device Viewing Message Details VIEWING MESSAGE You can view the file name and length of the audio messages listed in the Audio DETAILS Recordings window P
37. to the LifeSize Multipoint is enabled or blocked If the video image icon has a star then QualiVision is enabled for the video stream from the participant to the LifeSize Multipoint a Displays video quality warning icons medium or poor video quality that indicate the current quality of the IP network video connection for the participant Conference Control Interface Table 2 4 Conference Control Interface Elements by Number continued Numbered Label Description 34 Video Display column Displays video display icons that indicate whether the conference video display sent to the participants is enabled or blocked If the video display icon has a star then QualiVision is enabled for the video stream from the LifeSize Multipoint to the participant m Displays video quality warning icons medium or poor video quality that indicate the current quality of the IP network video connection for the participant m Different icons used to indicate standard definition and high definition participants 35 Audio Out column Displays Audio Out icons that indicate whether the conference audio connections to the participants are enabled or muted 36 Audio In column m Displays Mute icons for participants whose audio is not muted and Unmute icons for participants whose audio is muted m These icons are clickable by Moderator to mute unmute audio channel of remote speakers of a participant m Icon indicat
38. 00 m Controlling Conference Settings on page 101 You can access the Conference Control interface from any Java enabled web browser Procedure 1 Access the LifeSize Multipoint interface 2 Click Enter a conference The LifeSize Multipoint Conference Control access window appears 3 Choose one of the following two methods o To access an existing conference Inthe Conference ID field enter the conference ID Inthe Password field enter the PIN if applicable Click Go or o To create a new conference Click Create Conference button 9 in Figure 2 4 on page 87 Choose a service prefix from the list of pre configured services Inthe Unique Number field enter a unique number for the conference Note You cannot use a number already in use by another conference Click Create Using the LifeSize Multipoint 99 Working with the Control Conference Interface REFRESHING THE CONFERENCE CONTROL INTERFACE VIEWING ONLINE HELP FROM THE CONFERENCE CONTROL INTERFACE or By default the Conference Control interface refreshes itself every 10 seconds to provide updated information To refresh information instantly click the tab in the interface that you are viewing You can configure the refresh interval by using the Conference control Web refresh interval advanced command For more information see Sending Advanced Commands on page 34 Note Do not click Refresh in your web browser This closes the Co
39. 23 button is selected The H 323 Protocol Configurations dialog box appears Configuring the LifeSize Multipoint 41 Protocols and the LifeSize Multipoint Select Enable H 323 protocol to enable the LifeSize Multipoint to operate with the H 323 protocol In the Gatekeeper Address field enter the IP address of the gatekeeper In the Gatekeeper Port field enter the port number of the gatekeeper The default port is 1719 Click Go to Gatekeeper to open a link to the Administrator web pages of the LifeSize Gatekeeper with which the LifeSize Multipoint registers Select Strip local gatekeeper zone prefix if it appears in incoming cells if you want the LifeSize Multipoint to strip the gatekeeper zone prefix from the dialed string of an incoming call For example if the zone prefix is 01 and you have selected this option the LifeSize Multipoint removes 01 from every dial string beginning 01 Do not use this feature if the gatekeeper is already set to perform zone stripping If you did not perform step 8 skip to step 10 Otherwise in the Local Zone Prefix field enter the gatekeeper zone you want to strip 10 Click Upload Warning Changing gatekeeper settings does not reset the LifeSize Multipoint unit but might disconnect active calls CONFIGURING In the Protocols tab you can configure advanced settings for LifeSize Multipoint ADVANCED H 323 communication with an H 323 gatekeeper GATEKEEPER PROTOCOL SETTINGS Before You Be
40. CE the layout for the current conference LAYOUTS a Procedure 1 Inthe Conference View section of the Participant List tab click Change button 47 in Figure 2 5 on page 88 A pop up appears displaying a list of currently available layouts for the current conference 2 Click the layout of your choice The conference adjusts to the new selection DISPLAYING In the Conference View section users with Moderator level access can choose PARTICIPANT NAMES to display the name of endpoints or participants in specific positions of the video IN FRAMES layout frame Note This feature is visible when you configure text overlay in the service Procedure 1 Access the Conference View section of the Participant List tab 2 Click Display participant names in frame button 44 in Figure 2 6 on page 89 Using the LifeSize Multipoint 121 Terminating Conferences ENABLING OR DISABLING AUTO SWITCH MODE TERMINATING CONFERENCES SIGNING OUT OF A CONFERENCE ee In the Conference View section users with Moderator level access can enable the auto switch mode for a conference The auto switch mode displays all the participants of a large conference in Continuous Presence CP mode display in the video layout on a rotating basis Participant images can be replaced at preset intervals Procedure 1 Access the Conference View section of the Participant List tab 2 Click Auto switch button 46 in Figure 2 6 on page 89 to enable if
41. Conference 601234 company com O 601234 LifeSize Multipoint conference ID service prefix unique conference identifier o company com LifeSize Multipoint default domain on which the conference is hosted e Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Protocols tab 3 Make sure the SIP button is selected The SIP Protocol Configurations dialog box appears Select Use registrar In the Default Domain field enter the default domain name as defined in the SIP proxy server Click the Settings tab and then click Advanced 7 Make sure that the Register conference ID check box is selected Note The LifeSize Multipoint must use the registrar to register conference IDs Conferences cannot be found if the registrar has no record that they exist causing all calls to conferences to fail Configuring the LifeSize Multipoint 49 Protocols and the LifeSize Multipoint CONFIGURING THE LIFESIZE MULTIPOINT TO PERFORM AS A SEPARATE SIP DOMAIN You can configure the LifeSize Multipoint to perform as a separate domain within the default domain The default domain is the domain in which the LifeSize Multipoint operates as defined in the SIP proxy server Every SIP request that the proxy receives that ends with the unique domain name of the LifeSize Multipoint unit routes directly to the LifeSize Multipoint The LifeSize Multipoint then directs the call to the approp
42. Control interface With appropriate access rights you can also create conferences invite other participants and conferences and use an extensive range of conference control features for enhancing the video conferencing experience The Auto Attendant feature allows you to access the video IVR simply by dialing the IP address of the LifeSize Multipoint from your endpoint When the LifeSize Multipoint works with a gatekeeper you can configure a leading number in the LifeSize Multipoint web interface at Settings gt Auto Attendant gt Auto attendant number Dialing this number allows direct access to the video IVR All users can create or join an ad hoc also called dial in conference simply by dialing the conference number Users can invite single or multiple participants in the same operation Users can initiate multi point conferences that run unattended and do not require advance configuration Users simply dial a number and the LifeSize Multipoint automatically sets up the conference Anyone else who dials that number can join the conference at any time provided that network resources are available All that the user requires is a suitable service number that an Administrator supplies to combine with a unique number for the conference A common practice is to use the telephone extension number of the conference creator as the unique number Related Topics mw LifeSize Multipoint Dialing Conventions for H 323 Endpoints a Dialing
43. In the Basics section of the Settings tab you can enable or disable High DISABLING HIGH Definition Continuous Presence DEFINITION CONTINUOUS PRESENCE e Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Settings tab 3 Click Basics if not already selected 4 Inthe General section select or deselect the Enable High Definition Continuous Presence check box Note You must reset for changes to take effect If you select Enable High Definition Continuous Presence the port capacity is reduced by 8 high rate or 16 standard rate ports Configuring the LifeSize Multipoint 19 Configuring Settings SETTING AN OPERATOR NUMBER DIALING DIRECTLY TO THE LIFESIZE MULTIPOINT During a conference you can invite an Operator to join and provide consultation and support To do this in the Basics section of the Settings tab you set the E 164 number of the designated operator that the LifeSize Multipoint dials when a user clicks the Operator button in the Conference Control interface Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Settings tab 3 Click Basics In the pre defined endpoints section in the Operator field enter an E 164 number for the operator You can allow users to dial directly to the LifeSize Multipoint IP address via the auto attendant mechanism without the need to register
44. ND THE LIFESIZE MULTIPOINT CONFIGURING H 323 GATEKEEPER SETTINGS CONFIGURING H 323 GATEKEEPER PROTOCOL CONFIGURATION Protocols and the LifeSize Multipoint IP Address This column displays the IP address of the device on which the media processor operates Description This column displays a user defined description of the media processor m Total This field displays the total number of media processor units currently registered In the Protocols tab you can configure the LifeSize Multipoint to work with H 323 and Session Initiation Protocol SIP call routing devices The following sections detail the three types of call routing devices you can configure the LifeSize Multipoint to work with Configuring H 323 Gatekeeper Settings on page 41 a Integrating SIP with the LifeSize Multipoint on page 44 In the Protocols tab you can view and configure settings for H 323 gatekeeper and SIP call routing devices The following sections detail the tasks you can perform in the Protocols tab a Configuring H 323 Gatekeeper Protocol Configuration on page 41 Configuring Advanced H 323 Gatekeeper Protocol Settings on page 42 In the Protocols tab you can configure the protocol settings of an H 323 gatekeeper to set how the LifeSize Multipoint and the gatekeeper interact Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Protocols tab 3 Make sure the H 3
45. TMF conference press participant moderator mode i e pound after becoming the To stop moderating moderator via DTMF press 1 and you do not enter any To mute or unmute your command for a period line press 2 of time To control the volume of your line press 3 To change the video layout press 6 To block admission to the conference press 7 To dial out press 8 To mute unmute all lines except your own press 9 19 Join sub conference You have joined a Single a participant joins a sub sub conference participant conference 20 Leave sub conference You have left the Single a participant leaves a sub conference participant sub conference 21 Reserved For future use 22 Reserved For future use 23 Reserved For future use 24 Reserved For future use 25 Conference The conference is about All participants a conference is about to terminating to terminate 138 LifeSize Multipoint User Guide terminate Playing a Message Table 4 1 LifeSize Multipoint Audio Messages continued ID Message Name Recorded Message Displayed Message Played for Played when 26 Organizer not yet Please wait for the Single you join a conference in joined please wait meeting moderator participant a waiting room mode before the moderator has joined 27 Organizer joined The meeting will now All participants the moderator joins a conference starts begin conference in waiting room mod
46. This value represents the total bit rate of the voice video and data streams combined up to a maximum of 2 Mbps per call Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected Click the Services tab 3 Click Add The Automatic Service Definition dialog box appears 4 Inthe Max call rate field select the maximum call rate for the voice video and data streams combined 5 Click Upload Note A minimum call rate is defined automatically for each service this minimum call rate can be changed by an advanced administrative command In the case of the high definition service if a user joins a conference at a call rate that is below the defined minimum for the service the LifeSize Multipoint will consider the call a standard definition call The maximum call rate is adjusted dynamically to the lowest maximum call rate of all the participants in a conference as long as that rate is not below the minimum call rate Configuring the LifeSize Multipoint 53 LifeSize Multipoint Services CONFIGURING THE The Max Layout field indicates the video layout displaying the maximum MAXIMUM LAYOUT number of participants to which the conference view expands The choice of layouts for the service depends on the type of processing mode The default layout is 1 7 participants Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click t
47. UT SETTINGS you can configure the layout options for 3G videophone users e Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click Services Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears 3 Click Advanced Video Settings An Advanced Video Settings dialog box appears 4 Inthe Additional Layouts section select Enable 3G videophone layout to limit the layout for 3G videophone users 5 Click Settings to select the layout in the 3G Layout Settings dialog box 6 Click OK to return to the Automatic Service Definition dialog box CONFIGURING Transcoding between audio protocols enables the LifeSize Multipoint to support ADVANCED AUDIO communication between endpoints with different audio codecs You configure SETTINGS service audio transcoding in the Audio Settings dialog box For a service you can configure conference audio codec support and transcoding priorities The LifeSize Multipoint supports the following audio codecs 60 LifeSize Multipoint User Guide G711 A u law Toll quality at 64 Kbps A Law mu Law G 722 High quality audio at 64 Kbps G 722 1 High quality audio at 24 Kbps or 32 Kbps using a digital sampling rate ranging from 50 Hz up to 7 kHz G 723 1 Voice quality audio at 5 3 Kbps or 6 4 Kbps G 728 Near toll quality audio at 16 Kbps G 729 Audio at 8 Kbps AAC LC LifeSize Multipoint Services a
48. aling Single you invite a participant participant via DTMF 38 Invalid input Invalid input Single you press an invalid key participant during a DTMF command 39 Stopped moderating You are no longer the Single you have stopped conference moderator participant moderating the conference via DTMF 40 Change layout menu Change layout Please Single you are in change layout enter the number of participant mode after dialing 6 participants to be seen via DTMF and you do on the screen or press not enter any command zero for automatic for a period of time layout 41 Mute Unmute All To mute all participants Single you are in mute unmute menu except yourself press participant all mode after dialing zero To un mute all 9 via DTMF and you participants press 1 do not enter any command for a period of time 42 All muted All participants are now Single you mute all muted participant participants via DTMF 43 All unmuted All participants are now Single you unmute all unmuted participant participants via DTMF 140 LifeSize Multipoint User Guide Playing a Message Table 4 1 LifeSize Multipoint Audio Messages continued ID Message Name Recorded Message Displayed Message Played for Played when 44 Moderator menu To return to the Single you are in DTMF blocked conference conference press participant moderator mode i e pound after becoming the To stop moderating moderator via DTMF press 1 in a conference whose
49. alog box appears In the User name field enter the name you want the Administrator to log in with In the Access Level field choose the authorization level for this user o Administrator Allows this user to launch the Administrator interface use the Conference List that has links to web pages of current conferences share conference moderation with another user and access this device through Telnet FTP and the LifeSize Upgrade Utility You can assign up to ten users Administrator authorization o Operator Allows this user to share conference moderation with another user and to access the Conference List that has links to web pages of current conferences Up to 50 users can be assigned Operator authorization In the Password field enter the password this user uses to log in with In the Repeat Password field re enter the password you entered in step 6 Select Enable for Telnet FTP to allow this user to access this device through Telnet and FTP On the toolbar click Upload Viewing LED Information DELETING You can delete users with Administrator or Operator level access from the ADMINISTRATORS LifeSize Multipoint system AND OPERATORS Procedure 1 Inthe Administrator interface on the sidebar click Device 2 Click the Users tab 3 Click the user you want to delete and then click Delete VIEWING LED In the LED Monitoring tab in the Device interface you can monitor the status of INFORMATION all the LifeSize Multipoint
50. ant to a conference For example a participant video connection might affect conference processing and degrade performance You can block the participant s video until problems at the participant s endpoint are resolved ee Procedure 1 Inthe Participant List tab select the participant that you want to block 2 Right click and select Block camera from the pop up pop up 39 in Figure 2 5 on page 88 Click Video Image icon 33 in Figure 2 5 on page 88 Using the LifeSize Multipoint 109 Configuring Participant Settings CHANGING A In the Participant List tab users with Moderator level access can change the PARTICIPANT NAME name of conference participants e Procedure 1 Inthe Participant List tab select the participant whose name you want to change 2 Right click and select Change Name from the pop up pop up 39 in Figure 2 5 on page 88 3 Inthe Change name field enter the new name Click OK CHANGING VIDEO In the Participant List tab users with Moderator level access can change the QUALITY video quality classification associated with a conference participant CLASSIFICATION e Procedure 1 Inthe Participant List tab select the required participant 2 Right click and select Change classification from the pop up see pop up 39 in Figure 2 5 on page 88 The Video Quality Classification dialog box appears 3 Inthe Change to class field select the new video quality classification Click OK VIEWING Users with Moderator level
51. ard at the same time The value you enter is the number of loudest speakers for whom the audio stream is mixed and sent to all conference participants For example if you enter 4 the LifeSize Multipoint mixes the audio stream of the four loudest speakers in the conference 8 Inthe Speaking duration to become Active Speaker field enter the interval in milliseconds before the voice activated video switching mechanism displays a new active speaker in the video image The default setting is 3000 milliseconds 9 Select Automatically mute participants who join the conference to have the LifeSize Multipoint initially mute all participants joining the Configuring the LifeSize Multipoint 61 LifeSize Multipoint Services 10 11 conference Once the conference begins the conference Moderator can unmute selected participants This is useful for lectures If you performed step 9 you can select Do not mute first conference participant to have the LifeSize Multipoint mute all conference participants except the participant that joined the conference first Click OK CONFIGURING DATA In the Data Collaboration section of the Automatic Services Definition dialog COLLABORATION box you can configure the service to support T 120 data collaboration when the SUPPORT LifeSize Multipoint works with a T 120 server e Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Services ta
52. ars Type the IP address of the target device Type the user name and password as defined in the network configuration settings of the LifeSize device Click Upload Messages to complete the upload procedure The Upload in progress window displays The message files are uploaded and burned onto the target device Using the LifeSize Audio Message Utility for IVR Messaging 149 Using Express Setup 150 LifeSize Multipoint User Guide INDEX 3G layout settings 60 A access levels See user types actions 82 active speaker 61 ad hoc conference call 74 address information 11 DNS 11 Ethernet 12 IP address 11 address settings changing 12 Addressing tab 11 administrator add 5 authorization level 5 6 edit 6 Administrator interface about configuring 2 addressing tab 11 Board Basic tab 7 elements 3 EventLogtab 2 Media Processing tab 2 Protocols tab 2 Security tab 15 Services tab 2 Settings tab 2 Status tab 2 Users tab 4 5 6 Web tab 13 advanced commands list of 35 sending 39 Advanced Commands dialog box 39 Advanced Features dialog box 85 Advanced H 323 Setting dialog box 42 Advanced Invitation tab 92 115 119 Advanced Management and Security interface 65 Advanced SIP Setting dialog box 46 advanced video settings Standard Definition 55 Advanced Video Settings dialog box 55 60 63 alert indications 25 about 25 event types 25 audio advanced settings 60 codecs 60 indications 67 pa
53. at the master LifeSize Multipoint broadcasts An Operator of the slave conference should be able to switch the view for each participant in the slave conference so that the participant can see the view broadcast by the master or the local view This feature is useful in large cascaded conferences where each site has a local operator Most participants at the local site see the view broadcast by the master LifeSize Multipoint but the local operator can see the local view of local participants You can enable a local view of a slave conference in the Edit View dialog box 7 Repeat step to step 6 for each Invite field until you configure all required the participant invites 8 Click Invite button 28 in Figure 2 5 on page 88 to send the invitations Related Topics m Using Quick Invites to Invite Conference Participants on page 115 Using the LifeSize Multipoint 117 Cascading Conferences CASCADING CONFERENCES Users with Moderator level access can increase LifeSize Multipoint call capacity by cascading LifeSize Multipoint units This option supports the bridging of several separate conferences to create very large conferences through IP connections H 323 and SIP and also through ISDN PSTN connections H 320 when operating in conjunction with a gateway In the Conference Control interface cascading a conference works the same way as inviting a single participant into an existing conference Once you create a cascaded conferen
54. ation Steps H 239 functionality is not enabled on your m Verify that H 239 is enabled on endpoint the endpoint m Make a point to point call to another endpoint and verify that you can start a presentation Presentation is not configured in the Configure the service to support LifeSize Multipoint service used in your presentation in Multipoint gt Services conference Troubleshooting the LifeSize Multipoint 129 Resolving Participant Connection Issues RESOLVING PARTICIPANT CONNECTION ISSUES RESOLVING UNEXPECTED SIP CALL DISCONNECTION RESOLVING AUDIO AND VIDEO ISSUES IN SIP CALLS Possible Causes Verification Steps LifeSize Multipoint presentation Check that your endpoint supports the definitions in the service are not supported frame size frame rate and video codec as by your endpoint frame rate frame size defined in the service codec This section describes what to do if you have difficulty connecting 96 participants in a conference even though there are enough MVP resources available Possible Causes Verification Steps Disable DTMF detection via the advanced commands The LifeSize Multipoint is configured to support DTMF detection during the call This section describes what to if a SIP call unexpectedly disconnects after 30 seconds Possible Causes Verification Steps DNS is not fully configured on the LifeSize Verify that DNS is configured on user agent Multipoint
55. ays the error message used to report the event You can save LifeSize Multipoint unit configuration settings to a file and then export this file to a storage device on your network You can use the saved configuration file to restore the settings to the current LifeSize Multipoint unit or to configure a similar LifeSize Multipoint unit An exported configuration file saves most of the current Device section settings and all of the current LifeSize Multipoint section settings You must use the Export button on the toolbar to save the configuration settings to a file The Export button appears only when LifeSize Multipoint section settings are activated When you save a configuration file the current Device Configuring the LifeSize Multipoint 69 Saving Configuration Settings section settings are saved in the file If you want to change these settings for export click Upload on the toolbar to save these settings to configuration memory prior to saving the configuration file Procedure 1 Inthe Multipoint interface on the sidebar click Device 2 Make sure that the settings in the Basics Addressing Web and Users tabs are correct Note Date parameters are not saved to the configuration file 3 Click Upload to save these settings On the sidebar click Multipoint 5 Review each of the configuration pages to ensure that these are the configuration settings you want to save Click Upload to save these settings On the toolba
56. b Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears 3 Select Support T 120 data conferencing If you performed step 3 you can select Allow access to data conferencing from Multipoint conference control 5 Click Upload CONFIGURING In the Data Collaboration section of the Automatic Services Definition dialog PRESENTATION VIEW box you can configure the service to support presentation view H 239 or 62 LifeSize Multipoint User Guide Procedure In the Administrator interface on the sidebar click Multipoint if not already selected Click the Services tab Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears Check Support presentation view H 239 and click Settings The Presentation View Settings dialog box appears CONFIGURING CUSTOM LAYOUTS LifeSize Multipoint Services Choose H 263 or H 264 from the Presentation Video Codec field In the Presentation Image Size field choose the required image size The default for H 263 is XGA The default for H 264 is CIF In the Presentation Frame Rate field choose the required frame rate The default for H 263 is 5 fps The default for H 264 is 30 fps Click OK In the Additional Layouts section of the Automatic Services Definition dialog box you can configure the service to support a custom layout This custom layout should be used to show different layouts to
57. b 68 Portuguese 18 presentation custom 63 frame rate 63 image size 63 support presentation view 56 62 video codec 63 view 62 Presentation View Settings dialog box 62 protocol settings 41 50 Protocols tab 41 Q Quality of Service QoS 23 Index 155 QualiVision 92 hide settings 38 show settings 38 quick invite 115 reconnect participants 106 remove participants 106 resources 16 Russian 18 S saving configuration settings 69 Security tab 15 Select sub conference dialog box 91 109 service prefix number 75 services configuration 51 69 Services tab 51 52 settings configuration 17 40 sign out 86 122 SIP as separate SIP domain 50 dial plan 44 47 incoming calls 48 outgoing calls 48 SIP advanced commands hide stack 38 show stack 38 show status 39 SIP endpoints dialing conventions 76 dialing from 77 inviting 76 joining ad hoc 76 starting ad hoc 76 SIP Protocol Configurations dialog box 44 46 49 50 SIP Proxy advanced settings 46 settings 44 SNMP 15 configuring trap servers 29 156 LifeSize Multipoint User Guide deleting trap servers 30 editing trap servers 30 standard SNMP trap eventtypes 27 SNMP Trap Servers Properties dialog box 29 Spanish 18 speaker mix 61 Statistics tab 92 Status tab 16 sub conference 108 create 109 sl High Definition Service dialog box system procedures change address settings 12 change default web server port 13 configure external program access 15 confi
58. border highlight colors active speaker border highlight color font formatting screen background color and text background settings You can assign a Quality of Service QoS priority level to video and voice calls using either pre configured system settings or by creating your own settings Quality of Service settings involve configuring the LifeSize Multipoint to add a Quality of Service QoS DiffServ Code Point value in the IP header of outbound packets Routers on the network that support QoS can give preferential treatment for bandwidth latency and jitter to such coded packets and facilitate the efficient transmission of packets You can set QoS parameters on the LifeSize Multipoint for voice calls video calls or both Configuring the LifeSize Multipoint 23 Configuring Settings ee Procedure In the Administrator interface on the sidebar click Multipoint if not already selected Click the Settings tab Click Quality of Service In the Quality of service support field set the required DiffServ Code Point value for each media type by clicking one of the following radio buttons o None Select to disable Quality of Service support o Default Select to assign the default DiffServ Code Point value for each media type The default settings represent LifeSize recommendations o Custom Select to assign your own DiffServ Code Point value for each media type If you select Default the system automatically enters Qua
59. ce you can use the LifeSize Multipoint to set the conference to which invited participants are connected providing precision control of resources In a cascaded conference you can view participants in a tree view that displays each participant according to the conference to which each is connected Note Ifa failure occurs in a cascaded conference local LifeSize Multipoint users can see this status in the Create Conference window or Conference Control interface This status however only appears if it was the local MVP or LifeSize Multipoint that was lost If the MVP ofa slave LifeSize Multipoint is lost then the user of the master LifeSize Multipoint can view which participants are without audio video in the Participant List tab If the MVP of the master LifeSize Multipoint is lost then slave LifeSize Multipoints do not receive any indication that there has been a failure Procedure Access the Participant List tab 2 Invite another conference on the host LifeSize Multipoint unit or on another LifeSize Multipoint unit by typing the number in the Invite field and clicking Dial The invited conference and connected participants appear in the host conference participant list in the Participant List tab 118 LifeSize Multipoint User Guide INVITING PARTICIPANTS TO A CASCADED CONFERENCE ee VIEWING PARTICIPANTS IN A CASCADED CONFERENCE e Cascading Conferences All users can invite participants to a cascaded conference
60. cket size 61 transcoder priorities 61 audio announcement interval 35 Audio Settings dialog box 60 61 authorization level 5 6 administrator 5 6 operator 5 6 authorization policy 32 auto reconnect 66 auto redial 66 auto switch 56 122 Automatic Service Definition dialog box 53 54 55 57 58 60 61 62 63 65 66 67 68 69 Index 151 bandwidth configuring outgoing rate 114 block admission 106 block video stream 109 Cc call rate maximum 53 cascaded conferences 118 create 118 invite participants 119 view participants 119 Change Time dialog box 10 Chinese 18 Choose file dialog box 71 codecs audio 60 video 55 cold start 27 communications ICMP failure 34 concurrent speakers 61 Conference Control interface 80 86 accessing 99 Advanced Invitation tab 115 creating conferences 102 Moderator level options 101 online help 100 refresh 100 screen elements 87 terminate conference 122 working with 99 conference description 82 conference ID number 75 82 conference layouts See ayouts Conference List window 82 conference procedures access Conference Control interface 80 99 becoming a Moderator 101 block admission 106 block video stream 109 152 LifeSize Multipoint User Guide change conference layouts 121 change participant name 110 change participant view 108 change volume 107 configure outgoing bandwidth rate 114 create a sub conference 109 create cascaded conference 118 create conferences from C
61. configure as UAC 49 configure authorization policy 32 configure data collaboration support 62 configure dynamic layouts 25 configure H 323 gatekeeper settings 41 configure maximum call rate 53 configure maximum layout 54 configure PIN settings 65 configure quality of service 24 configure service dial out policies 66 configure service indication settings 67 configure SIP Proxy settings 44 configure SNMP trap servers 29 configure themes 22 create new services 51 52 delete administrators and operators 7 delete SNMP trap servers 30 delimiters 33 disconnect on communications ICMP failure 34 edit administrators and operators 6 edit SNMP trap servers 30 enable DTMF 21 enable H 243 21 import settings 71 methods for creating conferences 31 open a Telnet terminal 40 password 33 register conference ID 31 save settings 70 select language 18 send advanced commands 39 set alert indications 28 set conference joining methods 32 set invite delimiters 33 set operator number 20 set port reservations and limits 68 set unit identifier 19 support encryption 65 support FECC 69 terminate adhoc 32 transcoder priorities 61 Create Conference window 86 create conference 83 screen elements 83 terminate conference 85 creating conferences from the Conference Control interface 102 from the Create Conference window 83 custom layouts 56 63 data collaboration configuring 62 set up a T 120 conference 102 support T 120 data collaboration 62 deleting
62. cryption on the LifeSize Multipoint can operate in one of the following modes m Disabled No encryption The supported capability for this mode is Priority 1 no encryption m Best effort This mode implements a best effort encryption algorithm If an endpoint supports encryption it connects in an encrypted way If not it connects without encryption The supported capabilities for this mode are o Priority 1 AES 128 o Priority 2 DES 56 o Priority 3 No encryption Encryption required This mode only connects encrypted calls Encryption is either AES 128 or DES 56 Non encrypted calls are not allowed to connect The supported capabilities for this mode are o Priority 1 AES 128 o Priority 2 DES 56 m Strong encryption required This mode only allows AES 128 encrypted calls Endpoints that do not support AES 128 are not allowed to connect The supported capability for this mode is Priority 1 AES 128 The following channels support encryption Audio channel m Video channel m Far End Camera Control FECC Note All channels audio video FECC incoming and outgoing on the same call must have the same encryption levels If the encryption on all channels cannot be achieved the call disconnects 64 LifeSize Multipoint User Guide E CONFIGURING ADVANCED MANAGEMENT AND SECURITY CONFIGURING PIN SETTINGS e Configuring Advanced Management and Security Procedure 1 Inthe Administrator interface o
63. cted by remote endpoint A call disconnects normally by a remote endpoint Configuration changed A configuration change is uploaded from the web interface Configuration exported Configuration is exported via the web interface Configuration imported Configuration is imported via the web interface Corrupt WEB data Corrupt web files are present in the LifeSize Multipoint Gatekeeper registration state change A change occurs in the registration status of the LifeSize Multipoint with the gatekeeper General alarm A system failure is detected Incompatible software version install An attempt to burn a version of the LifeSize Multipoint software onto incompatible hardware occurs Loss of Ethernet The network returns after going down Indicates the time at which the network was restored MP lost Communication with a registered media processor has broken MP registration failure The media processor registration to the LifeSize Multipoint failed Max resource meter A high CPU level 85 is reached in the LifeSize Multipoint Network problem A problem occurs on the network Overheating The configured temperature thresholds for the device are exceeded Overheating can cause serious damage to the functioning of the device Power down The LifeSize Multipoint is shutting down 26 LifeSize Multipoint User Guide Configuring Settings Tabl
64. d Select Use Registrar if you wish the LifeSize Multipoint to register with the SIP registrar using the name defined in the Registration name field and to send service information to the registrar If you selected Use Registrar in step 9 enter the following information o Inthe Address field enter the IP address or the host name of the SIP registrar This field is mandatory o Inthe port field enter the communication port number of the SIP registrar address o Inthe type field select the transport connection type for sending registration requests to the registrar according to the type supported by the SIP registrar UDP or TCP This field is mandatory The default is UDP In the Local signaling port field enter the number of the signaling port on which the LifeSize Multipoint communicates with the SIP proxy The default is 5060 Configuring the LifeSize Multipoint 45 Protocols and the LifeSize Multipoint CONFIGURING In the Protocols tab you can configure advanced settings for LifeSize Multipoint ADVANCED SIP communication with a SIP Proxy PROXY SETTINGS Before You Begin Make sure the basic SIP proxy settings are correct See Configuring SIP Proxy Settings on page 44 for more information 46 LifeSize Multipoint User Guide Procedure In the SIP Protocol Configurations dialog box click Advanced SIP Settings The Advanced SIP Setting dialog box appears In the From header field select an addressing format tha
65. d in the Target Type field a LifeSize Multipoint Messages Note The devices available in the Target Type drop down list vary according to the LifeSize devices included in your installation Procedure 1 Inthe Target Type field choose the device that uses the message you want to play Note The options available in the Target Type drop down list vary according to the LifeSize devices included in your installation The Audio Recordings window displays the messages currently uploaded to the target device 2 Ensure the message type you wish to play is enabled in the Audio Recordings window 3 Click on the message type you wish to play in the Audio Recordings window 4 From the Message menu select Play Message The Play Recording dialog box appears You can stop or replay the message you have selected to play Using the LifeSize Audio Message Utility for IVR Messaging 135 Playing a Message LIFESIZE The following LifeSize Multipoint messages are available MULTIPOINT MESSAGES Table 4 1 LifeSize Multipoint Audio Messages ID Message Name Recorded Message Displayed Message Played for Played when 0 Connected indication Sound Single a participant first participant connects to a conference 1 Enter conference PIN Thank you for attending Enter PIN code Single a participant connects to the conference Enter participant a PIN protected the conference PIN conference played after followed by
66. dditional viewing and configuration options in the Conference Control interface The following sections describe the tasks that users with appropriate access levels can perform to control conference activities in the Conference Control interface Becoming a Moderator and Stopping Moderation on page 101 Creating Conferences from the Conference Control Interface on page 102 m Inviting an Operator to a Conference on page 102 Configuring T 120 Data Collaboration on page 102 Moderator access can be PIN protected Administrators and Operators can jointly be Moderators simultaneously Procedure 1 Inthe Conference Control interface click Become Moderator button 17 in Figure 2 4 on page 87 to take control of that conference 2 A dialog box requesting a PIN might appear if Moderator access is PIN protected Enter the PIN 3 To release control of the conference click Stop Moderation button 17 in Figure 2 4 on page 87 Using the LifeSize Multipoint 101 Controlling Conference Settings CREATING CONFERENCES FROM THE CONFERENCE CONTROL INTERFACE ee INVITING AN OPERATOR TOA CONFERENCE oe CONFIGURING T 120 DATA COLLABORATION or Moderators Operators and Administrators can create a new conference from the Conference Control interface Procedure 1 Inthe Conference Control interface click Create Conference button 9 in Figure 2 4 on page 87 2 Follow the steps in Creating Conferences from the Create Confe
67. e 28 Organizer left You have been moved to All participants the moderator leaves a conference waiting the waiting room please conference in waiting wait room mode 29 Organizer back The meeting will now All participants the moderator returns to conference resume resume a conference in waiting room mode 30 Wrong moderator PIN You have entered an Single you have entered the incorrect moderator participant wrong moderator PIN PIN 31 You are the moderator You are now the Single you have become the moderator participant moderator of the conference via DTMF 32 Muted Muted Single you mute yourself via participant DTMF 33 Unmuted Unmuted Single you unmute yourself via participant DTMF 34 Volume control menu To decrease the volume Single you are in volume press zero To increase participant control mode after press one dialing 3 via DTMF and you do not enter any command for a period of time 35 Conference admission Admission to the Single you block admission to blocked conference is now participant the conference via blocked Using the LifeSize Audio Message Utility for IVR Messaging DTMF 139 Playing a Message Table 4 1 LifeSize Multipoint Audio Messages continued ID Message Name Recorded Message Displayed Message Played for Played when 36 Conference admission Admission to the Single you allow admission to allowed conference is now participant the conference via allowed DTMF 37 Dialing Di
68. e 1 8 LifeSize Multipoint Alert Indications continued Event Type Trap is sent when Power up The LifeSize Multipoint has begun operation Services table is changed The service table has been modified Snmp request with invalid community An SNMP request uses community values that do not match those of the LifeSize Multipoint Snmp write request An SNMP write request is sent to the LifeSize Multipoint User account locked A user account is disabled User logged in A user successfully logs in to the system via the web interface User logged out A user logs out of the system via the web interface Table 1 9 Standard SNMP Trap Event Types Event Type Trap is sent when Cold start The LifeSize Multipoint has been reset using the button on the front panel Warm start A reset of the LifeSize Multipoint has been performed using the Administrator interface Link down Standard SNMP MIB trap indicating that the network connection is down with details about the cause and time of connection loss Link up Standard SNMP MIB trap indicating that the network connection has been reestablished Configuring the LifeSize Multipoint 27 Configuring Settings ee Procedure In the Administrator interface on the sidebar click Multipoint if not already selected Click the Settings tab Click Alert Indications In the Events section select the check boxes in the Enabl
69. e Conference Control interface for that conference Description Description of the conference entered by the user who created it Participants The number of participants currently attending the conference Media Types lIcons indicate the type of media supported by the conference voice video and data Encryption lIndicates the level of encryption currently in use for the conference best effort encryption required or strong encryption required Actions lIndicates the actions that can be taken 82 LifeSize Multipoint User Guide CREATING CONFERENCES FROM THE CREATE CONFERENCE WINDOW Conference List Window Users with Moderator level access or Administrators can create a conference using available predefined services in the Create Conference window Such users can also optionally set a PIN for accessing the new conference and a Moderator PIN for moderation of the new conference Figure 2 1 and Figure 2 1 list the elements in the Create Conference window Figure 2 1 Create Conference Window Elements Create Conference Se A Select the required conference prefix Prefix Description 24 24 a 555 Description of service 555 67 67 68 68 80 voice only 8 amp 8 81 83 Voice activated 84 Presenter 85 Continuous presence Complete the Conference ID by adding a unique number Prefix Unique Number Optional conference i conterence Password chair Password
70. e ID You have entered an Single during auto attendant enter conference incorrect conference ID participant session after user has Please enter your entered an invalid conference ID followed conference ID by the pound sign 54 Create conference Failed to create a Single during auto attendant failed enter conference To join an participant session after conference conference existing conference creation has failed enter your conference audio only caller ID followed by the pound sign 55 Reserved For future use 56 Reserved For future use 57 Reserved For future use 58 Conference endin10 The conference is about min to end in less than ten minutes 59 The conference is about Conference end in 5 min to end in less than five minutes Using the LifeSize Audio Message Utility for IVR Messaging 143 Recording a Message Table 4 1 LifeSize Multipoint Audio Messages continued ID Message Name Recorded Message Displayed Message Played for Played when 60 Conference end in 2 min The conference is about to end in less than two minutes 61 Conference end in 1 The conference is about min to end in less than one minute 62 Disconnecting Disconnecting 63 No input I did not hear your entry RECORDING A This section describes how to record a new audio message MESSAGE Note There is no limit on the length of individual message files but the total length of all WAV files should n
71. e conference that appears in the Create Conference window 8 Optional You can configure additional settings for a new conference such as conference duration time out and dialing policy settings oO Oo Click Advanced The Advanced Features dialog box appears Optional In the Conference Duration section click Unlimited or Min and set time limitation in minutes for the conference Optional Select Terminate Conference when empty to end a conference after it is vacant for the number of minutes you enter in the field in this setting Optional Select Disallow dial in to the conference to prevent participants dialing in to the conference Attendance is thus by invitation only This ensures that users dialing the wrong number do not join this conference by mistake Click OK 9 Click Create Note If an error appears stating that no resources are available check whether the LifeSize Multipoint or the appropriate MVP is registered or online in the Media Processing tab in the Administrator interface TERMINATING You can disconnect an inactive or unused conference in the Create Conference CONFERENCES window e Procedure 1 Access the Create Conference window 2 Click Terminate Conference 11 in Figure 2 4 on page 87 next to the conference name to end the conference Using the LifeSize Multipoint 85 Conference Control Interface SIGNING OUT OF THE CREATE CONFERENCE WINDOW CONFERENCE CONTROL INTERFACE
72. ed in the Event Log column for all the events that you want to display in the event log For each event you enable choose one of the following severities in the Severity column o Cleared Enumeration 0 One or more previously reported alarms have been cleared o Information Enumeration 1 Notification of a non erroneous event o Critical Enumeration 2 A service affecting event has occurred and requires immediate corrective action o Major Enumeration 3 A service affecting event has occurred and requires corrective action to prevent the condition becoming more serious o Minor Enumeration 4 A non service affecting event has occurred and requires corrective action to prevent the condition becoming more serious o Warning Enumeration 5 A potential or impending service affecting event has been detected but no significant events have occurred yet Action should be taken to further diagnose and correct the problems to prevent the condition becoming more serious Tip You can click Select All to select all events or Clear All to clear all events 28 LifeSize Multipoint User Guide CONFIGURING SNMP TRAP SERVERS Configuring Settings In the Alert Indications section of the Settings tab you can define the IP address port and enabled traps for multiple SNMP trap servers to which the LifeSize Multipoint sends the SNMP traps and specify which events to display in the Event Log tab Procedure 1 Inthe Admin
73. end text based commands used for the enhanced control of the LifeSize Multipoint Advanced commands are not case sensitive Note We recommend that only advanced users or users who have consulted with LifeSize Customer Support perform actions involving advanced commands Table 1 10 lists all available advanced commands 34 LifeSize Multipoint User Guide Configuring Settings Table 1 10 List of Available Advanced Commands Command Description Parameters Default Aspect ratio conversion mode Same conversion method used for BlackBars no info both Standard Definition and High loss Definition users Crop no black bars AutoAttendantShow VendorLogo Displays a vendor logo in the video disable Enabled IVR messages enable Conference control Web refresh interval Indicates the length of time in 10 seconds after which the Conference Control interface refreshes automatically DTMF forwarding Indicates the target of DTMF to all All endpoints in none forwarding the conference to gateways To gateways only to none DTMF is disabled DuoVideo disable Disabled enable Enable in band DTMF detection Enables support for in band DTMF Always or Always signaling Only during IVR First audio announcement interval msec Indicates the length of time in Disabled milliseconds between the start of the conference and the first audio announcement Configuring the LifeSize Multipoint 35 Configuring Settings
74. ervices are factory tuned to be suitable in most cases for audio and video calls We recommend starting with these services and modifying them as necessary to suit your needs With an H 323 endpoint you can create or join an ad hoc conference and invite single or multiple participants in the same operation using the invite sign You use the invite sign to separate the called numbers in the dialed string lt conference ID number gt lt gt lt invited participant number gt For example you can dial 601234 5678 where Using the LifeSize Multipoint 75 Making an Ad Hoc Conference Call DIALING CONVENTIONS FOR SIP ENDPOINTS STARTING OR JOINING AD Hoc CONFERENCES WITH SIP ENDPOINTS INVITING MULTIPLE SIP ENDPOINTS WITH A SINGLE DIAL STRING 601234 is the conference ID number a is the invite sign 5678 is the invited participant number Note You can invite multiple participants in one action by using the invite sign to separate each individual participant number For more information see Configuring Delimiter Settings on page 33 You can dial to the LifeSize Multipoint from SIP endpoints You can also invite SIP endpoints to ad hoc conferences on the LifeSize Multipoint when each is registered with a SIP proxy server on the IP network This section includes the following topics Starting or Joining Ad Hoc Conferences with SIP Endpoints Inviting Multiple SIP Endpoints with a Single Dial St
75. es the active speaker 37 Location in View column Indicates the conference view displayed to the participants Note High definition participants see only the participant layout 38 Number column Displays the endpoint numbers of the conference participants 39 Actions pop up 40 Name column Displays the names of the endpoint Using the LifeSize Multipoint 93 Conference Control Interface Table 2 4 Conference Control Interface Elements by Number continued Numbered Label Description 41 Participant connection status icons Connected Disconnecting or Disconnected Conference View 42 Layout display frame 43 Enable self see button Click to enable the self see feature 44 Display participants name in frame button Click to display the name of endpoints or participants in specific positions of the video layout frame 45 Auto switch button The auto switch mode displays all the participants of a large conference in Continuous Presence CP mode display in the video layout on a rotating basis 46 Voice activated frame button Drag and drop the icon to the preferred position of the voice activated image in the video display layout 47 Change button Select to display a list of layouts available in the current conference Select the required layout The conference view layout adjusts according to your selection For more information see Changing Conference Layouts on pa
76. feSize Multipoint 71 Importing Configuration Settings 72 LifeSize Multipoint User Guide USING THE LIFESIZE MULTIPOINT This section describes how to create join and manage video conferences on the LifeSize Multipoint including the following topics About Using the LifeSize Multipoint Making an Ad Hoc Conference Call Controlling Conferences with DTMF Accessing the Conference Control Interface LifeSize Multipoint Access Levels Conference List Window Conference Control Interface Working with the Control Conference Interface Controlling Conference Settings Configuring Participant Settings Viewing Conference Statistics Using Advanced Invitation Settings Cascading Conferences Defining Conference Views Terminating Conferences Signing Out of a Conference Using the LifeSize Multipoint 73 About Using the LifeSize Multipoint ABOUT USING THE LIFESIZE MULTIPOINT MAKING AN AD Hoc CONFERENCE CALL You can participate in video conferences hosted on the LifeSize Multipoint from any phone terminal or endpoint on any type of network to which the LifeSize Multipoint connects The LifeSize Multipoint can accept calls from H 323 and Session Initiation Protocol SIP endpoints and with gateway support from phones and terminals on H 320 and PSTN networks in the same conference You can participate in a conference by dialing from a phone from an endpoint application or by using the LifeSize Multipoint Conference
77. feSize Multipoint conference Possible Causes Verification Steps Unreliable network link Check network link quality round trip time should be less than 300 msec 128 LifeSize Multipoint User Guide RESOLVING UNEXPECTED CONFERENCE TERMINATION RESOLVING PRESENTATION ISSUES Resolving Unexpected Conference Termination This section describes what to do if a conference on the LifeSize Multipoint unexpectedly terminates Possible Causes Verification Steps The LifeSize Multipoint unexpectedly m Uncheck the Check that endpoint drops out of the LifeSize Gatekeeper is online every n seconds option endpoints database in Gatekeeper gt Settings gt Advanced m Uncheck the Check that call is alive every n seconds option in Gatekeeper gt Settings gt Calls m Uncheck the TTL option in Gatekeeper gt Settings gt Advanced The Ad hoc conferences terminate when Set the Ad hoc conferences terminate when option in option in Multipoint gt Settings gt Advanced is set to Multipoint gt Settings gt Advanced to Last Conference creator leaves and the participant leaves conference creator has left the conference Unreliable network link between the Check network link quality round trip time LifeSize Multipoint and the gatekeeper should be less than 300 msec This section describes what to do if you cannot start or receive a presentation during a conference Possible Causes Verific
78. front panel LED indicators The LEDs are displayed in diagrams reproducing the layout of the LifeSize Multipoint front panel a Procedure 1 Inthe LifeSize Multipoint interface on the sidebar click Device 2 Click the LED Monitoring tab 3 Place the mouse cursor over the required LED in the LED Monitoring tab to view a description of that LED VIEWING GENERAL The Basics tab in the Device section of the LifeSize Multipoint interface you can INFORMATION view and configure general information about the LifeSize Multipoint ABOUT THE LIFESIZE MULTIPOINT e Procedure 1 Inthe LifeSize Multipoint interface on the sidebar click Device 2 Click the Basics tab Table 1 4 describes the elements that appear in the Basics tab Configuring the LifeSize Multipoint 7 Viewing General Information About the LifeSize Multipoint Table 1 4 Device Basic Tab Elements Field Description Device name Identifies the model number of the device Location User configured description about the device Click this field to enter a new description and then click Upload on the toolbar Serial number The serial number that the factory assigned to the device License key Your LifeSize license key for accessing LifeSize Multipoint devices Click Update to modify your LifeSize license key Click Details to view which modules your current license enables you to use Hardware version The version number of the current
79. ge 121 94 LifeSize Multipoint User Guide Conference Control Interface Table 2 5 Conference Control Interface Elements by Name Description Numbered Label Actions pop up 39 Advanced Invitation tab 29 Audio In column Displays Mute icons for participants whose 36 audio is not muted and Unmute icons for participants whose audio is muted Indicates active speaker Audio Out column Displays Audio Out icons that indicate 35 whether the conference audio connection to the participants are enabled or muted Auto switch button The auto switch mode displays all the 45 participants of a large conference in Continuous Presence CP mode display in the video layout on a rotating basis Bandwidth field Displays the bandwidth the current 7 conference is using Change button Select to display a list of layouts available in 47 the current conference Select the required layout The conference view layout adjusts according to your selection For more information see Changing Conference Layouts on page 121 Change Participant View button 22 Conference Admission button 12 Create Conference button 9 Delete Participant button 24 Display participants name in frame button Click to display 44 the name of endpoints or participants in specific positions of the video layout frame Enable self see button Click to enable the self see feature 43 Using the LifeSize Multipoint 95 Confere
80. ge 121 m Displaying Participant Names in Frames on page 121 m Enabling or Disabling Auto Switch Mode on page 122 Users with Moderator level access can enable or disable dynamic layouts for a conference A dynamic layout seamlessly switches the conference video image between a wide range of layouts to correspond with the number of participants in attendance at any given time during the conference The video image switches to a layout with frames equal to the number of participant images to a maximum of 16 The layout changes accordingly as participants join or leave a conference A dynamic layout conserves bandwidth eliminates the display of empty frames in the video image and makes optimum use of the video image for displaying participant images This type of layout switching is suitable for a conference with a high rate of participant traffic joining and leaving the conference or an adaptive service used for a variety of conference sizes Procedure 1 Access the Conference View section of the Participant List tab 2 Click Change button 47 in Figure 2 5 on page 88 A pop up appears displaying a list of currently available layouts for the current conference 3 Click Dynamic Layout to enable if not selected or disable if already selected dynamic layout for this conference 120 LifeSize Multipoint User Guide Defining Conference Views CHANGING In the Conference View section users with Moderator level access can change CONFEREN
81. gin Make sure the basic H 323 gatekeeper protocol settings are correct See Configuring H 323 Gatekeeper Protocol Configuration on page 41 for more information 42 LifeSize Multipoint User Guide Procedure In the H 323 Protocol Configurations dialog box click Advanced H 323 Settings The Advanced H 323 Setting dialog box appears Protocols and the LifeSize Multipoint 2 Inthe RAS Port field enter the port on which the LifeSize Multipoint conducts RAS registration messaging with the gatekeeper The default port is 1719 3 Inthe Signaling Port field enter the port on which the LifeSize Multipoint carries call signaling messages to and from the gatekeeper The default port is 1720 4 Inthe Registration refresh every field enter the interval in seconds between registrations of the LifeSize Multipoint to the gatekeeper The default value is 60 seconds 5 Inthe Multipoint Registration Mode field choose the mode of registration with the H 323 gatekeeper o Multipoint Use this setting to connect H 323 calls via the LifeSize Multipoint Oo Gateway Use this setting to register the LifeSize Multipoint as a gateway This option enables the LifeSize Multipoint to work with a Cisco IOS Gatekeeper 6 Select Enable Fast Start to speed up the connection time between the LifeSize Multipoint and incoming calls received through the gatekeeper Channel setup messages are encapsulated within Q 931 setup messages When you enable this o
82. gure security 15 set date andtime 10 setlocation 11 update license 9 view expanded software version information 9 T T 120 set up a data collaboration conference 102 Telnet 4 15 40 terminal baud rate 39 terminate conference 122 inactive conference 85 text based commands See advanced commands themes 22 56 transcoder priority 61 U UAC 47 configuring as UAC 48 unattended multi point conferences 74 unit identifier 19 unmute 105 W user interface language 18 warm start 27 user types administrators 81 web refresh interval 35 conference participants 82 web server certificate 13 Moderators 81 creating 14 operators 81 importing 14 Users tab 4 5 6 Web tab 13 access level 4 welcome screen 55 59 loginname 4 Telnet FTP 4 X v XML 37 Version Details dialog box 9 video advanced settings Standard Definition 55 codec 55 image size 55 priority 24 video processor 40 Video Quality Classification dialog box 110 viewing access levels 4 address information 11 board information 7 conference statistics 114 Ethernet information 12 event log 69 general information 7 H 323 gatekeeper settings 41 LED information 7 media processors 40 online help 100 participant names 121 participants in cascaded conference 119 registered users 4 resource usage and performance 16 users access levels 4 5 6 voice priority 24 volume 107 Index 157
83. guring Advanced Management and Security Inthe Number of redial attempts field enter the number of redial attempts fo ko In the Delay between retries seconds field enter a number representing the number of seconds between each redial attempt o Select Automatically reconnect participants for the LifeSize Multipoint to automatically call disconnected terminals to attempt a reconnection The LifeSize Multipoint attempts reconnection three times 7 Click OK CONFIGURING In the Indications tab of the Management and Security interface for a service SERVICE NDICATION you can configure audio indications played to conference participants SETTINGS FOR IVR MESSAGING e Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click Services Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears 3 Click Advanced Management and Security The Management and Security interface appears Click Indications Select First participant entry if you want a message played to the first participant entering a conference informing the participant that they are the first one to enter 6 Select Participant entry if you want an audio indication played when any additional participant enters a conference 7 Select Participant exit if you want an audio indication played when any participant exits a conference 8 Select Conference ter
84. guring the LifeSize Multipoint 9 Viewing General Information About the LifeSize Multipoint SETTING THE TIME In the Basics tab you can set the date and time that the LifeSize Multipoint AND DATE ON THE keeps LIFESIZE MULTIPOINT a Procedure 10 LifeSize Multipoint User Guide In the Administrator interface on the sidebar click Device Make sure the Basics tab is selected Next to the Date Time field click Change The Change Time dialog box appears The date and time the LifeSize Multipoint reports appear in the Set time to field In the Change field select the unit of time that you want to change Note There is no unit to change AM and PM This designation rolls automatically when the hour rolls past 12 backward or forward Similarly seconds roll minutes minutes roll hours hours roll days and days roll months In the Set board time to field choose the up or down arrow to change that unit The unit you choose changes in the direction you choose higher up or lower down Repeat step 4 and step 5 for as many units as you want to change Select NTP enabled to synchronize the time with a network server clock and to select time zone settings On the toolbar click Upload SETTING THE LIFESIZE MULTIPOINT LOCATION VIEWING ADDRESS SETTINGS Viewing Address Settings You can install the LifeSize Multipoint anywhere on your network including at a remote site In the Basics tab you can describe the current
85. he Services tab Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears 3 Inthe Max Layout field a picture of the current maximum layout appears Click Change to choose a new layout Note The Change button is not active if HD Switched Video is the service type 4 Inthe Support image size up to field select the maximum incoming picture format supported in conferences using this service Note The Support image size up to field is not displayed if Audio Only or HD Switched Video is the service type For the HD SD Continuous Presence service type the maximum image size value must be 720p in order to support high definition If 720p is not selected high definition is not supported 5 Click OK 54 LifeSize Multipoint User Guide CONFIGURING ADVANCED VIDEO SETTINGS FOR SD AND HD VIDEO CONFIGURING STANDARD AND HIGH DEFINITION ADVANCED VIDEO SETTINGS LifeSize Multipoint Services In the Advanced Video Settings dialog box you can configure advanced settings for standard definition and for high definition video Configuring Standard and High Definition Advanced Video Settings Configuring Switched High Definition Advanced Video Settings In the Advanced Video Settings dialog box you can configure the video codec video image size participant layout options theme and additional layouts for a particular service Procedure 1 In the Administrator interface
86. ied by its prefix The service prefix number is incorporated into the conference ID to specify the service for the conference A description of the service indicates the main attributes of the service or the target use for the service This section describes how to create new services and how to configure your own services settings Creating a New Service on page 51 m Deleting a Service on page 52 Customizing Services on page 52 You create a new service from the Services tab The new service will have default settings which are suitable for most conferences and usually no further configuration is needed Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Services tab 3 Click Add The Automatic Service Definition dialog box appears 4 In the Service prefix field enter a prefix for the service Note The service prefix is used as part of the dialing plan of your enterprise Ensure that the prefix does not conflict with other prefixes used in your network 5 Inthe Service description field enter a description of the service in free text 6 Select one of the following options from the Service type field o Audio Only Forces the conference to be audio only o Desktop Video Supports transcoding at bandwidth rates of up to 384 Kbps Configuring the LifeSize Multipoint 51 LifeSize Multipoint Services 7 o HD SD Continuous Presence Supports t
87. iguring Delimiter Settings Disconnecting Participants on Communications ICMP Failure Sending Advanced Commands Opening a Telnet Terminal Viewing Media Processors Protocols and the LifeSize Multipoint Configuring H 323 Gatekeeper Settings Integrating SIP with the LifeSize Multipoint LifeSize Multipoint Services Working with Services Creating a New Service Deleting a Service Customizing Services Configuring the Maximum Call Rate Configuring the Maximum Layout Configuring Advanced Video Settings for SD and HD Video Configuring Advanced Video Settings for HD Switched Video Configuring Welcome Screen Settings Configuring 3G Layout Settings Configuring Advanced Audio Settings Configuring Data Collaboration Support Configuring Presentation View Configuring Custom Layouts Configuring Encryption Support Configuring Advanced Management and Security Configuring PIN Settings Configuring Service Dial out Policies Configuring Service Indication Settings for IVR Messaging Configuring Port Reservations and Limits Configuring Support for Far End Camera Control Viewing the Event Log iv LifeSize Multipoint User Guide 21 22 23 24 25 31 33 34 34 40 40 41 41 44 51 51 51 52 52 53 54 55 58 59 60 60 62 62 63 64 65 65 66 67 69 69 Saving Configuration Settings Importing Configuration Settings Using the LifeSize Multipoint About Using the LifeSize Multipoint Making an Ad Hoc Conference Call LifeSize Multipoint Diali
88. in the Advanced Invitation tab of the Conference Control interface Procedure In the Conference Control interface click Advanced Invitation tab 29 in Figure 2 5 on page 88 In the Multipoint column choose the conference to which the invited participant connects upon acceptance of the conference invite In the Conference Control interface you can view participants in a cascaded conference in a hierarchical display in one of the following two ways Normal View All conference participants appear in a single list Cascaded participants appear without any indication of the cascaded LifeSize Multipoint connection m Tree View Conference participants appear in an expandable tree view showing cascaded LifeSize Multipoint connections to the conference Click the plus sign next to the name of the cascaded LifeSize Multipoint unit to expand the tree showing cascaded conference participant details Procedure 1 Access the Participant List tab 2 Click Normal View to display cascaded conference participants in a single list or Tree View to display conference participants in a tree view Using the LifeSize Multipoint 119 Defining Conference Views DEFINING CONFERENCE VIEWS ENABLING OR DISABLING DYNAMIC LAYOUTS The following sections describe the tasks that users with appropriate access level can perform in the Conference View section m Enabling or Disabling Dynamic Layouts on page 120 Changing Conference Layouts on pa
89. int user password The user password must match the password defined on the SIP proxy server 6 Select Use registrar digest authentication to enable LifeSize Multipoint authentication with a SIP registrar server using user name and password Authentication is performed as defined in RFC 2617 This field is disabled by default 7 Ifyou selected Use registrar digest authentication in step 6 enter the following o Inthe User name field enter the LifeSize Multipoint user name The user name must match the name defined on the SIP registrar server o Inthe Password field enter the LifeSize Multipoint user password The user password must match the password defined on the SIP registrar server 8 Select Enable Video Fast Update to enable transport of Video Fast Update VFU requests to SIP endpoints 9 Select Support reliable provisional response RFC 3262 to enable the remote endpoint to request that the source endpoint sends an acknowledgment on receipt of 10x SIP messages 10 Select Use Empty Invite when sending Invite messages to endpoints to enable the remote endpoint to indicate preferred audio and video channels 11 Click OK ABOUT THE LIFESIZE You can configure the LifeSize Multipoint on a SIP network in one of the MULTIPOINT DIAL following two ways PLAN m The LifeSize Multipoint functions as a User Agent Client UAC which provides video voice and data conference services m The LifeSize Multipoint is defined as a
90. istrator interface on the sidebar click Multipoint if not already selected 2 Click the Settings tab 3 Click Alert Indications In the SNMP Traps Server section click Add The SNMP Trap Servers Properties dialog box appears 5 Inthe SNMP Trap server address field enter the address for the SNMP trap server 6 Inthe Port field enter the port of the SNMP trap server The default port for SNMP servers is 162 7 Inthe Enabled traps section select which traps you want to enable O To disable a trap click it in the Enabled traps area and then click Remove o To enable a trap click it in the Disabled traps area and then click Add o To enable all traps click Add All o To disable all traps click Remove All 8 Click Upload to save your settings The configured SNMP trap server appears in the SNMP Trap Servers section Configuring the LifeSize Multipoint 29 Configuring Settings EDITING SNMP TRAP Inthe Alert Indications section of the Settings tab you can edit a configured SERVERS SNMP trap server e 1 Procedure In the Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Settings tab 3 Click Alert Indications 4 Inthe SNMP Trap Servers section click the configured SNMP trap server and then click Edit 5 Click Upload when you finish your edits DELETING SNMP You can delete configured SNMP trap servers in the Alert Indications section of TRAP SERVERS the Settings
91. ite field o Select the required bandwidth in the Kbps field o Click Invite VIEWING Users with Moderator level access can view a comprehensive set of statistical CONFERENCE information in the Statistics tab Statistics frequently update automatically and STATISTICS enable you to monitor conference performance e Procedure 1 Inthe Participants List section click Statistics 26 in Figure 2 5 on page 88 to view conference statistics 2 Click Update to refresh the information displayed 1144 LifeSize Multipoint User Guide USING ADVANCED INVITATION SETTINGS USING QUICK INVITES TO INVITE CONFERENCE PARTICIPANTS or INVITING PARTICIPANTS USING ADVANCED SETTINGS Using Advanced Invitation Settings The following sections describe the tasks that users with appropriate access level can perform in the Advanced Invitation tab m Using Quick Invites to Invite Conference Participants on page 115 m Inviting Participants Using Advanced Settings on page 115 In the Participant List tab of the Conference Control interface all users can use the quick invite feature to send an invitation to participate in a conference Procedure 1 Inthe Invite field enter the participant number you want to invite You can invite multiple participants by separating them with the invite sign 2 Optional You can select a bandwidth rate lower than the current conference rate at which the invited participant joins the conference You can th
92. ize Multipoint unit from their SIP endpoint This procedure assumes that the SIP Proxy responsible for the network is capable of routing calls according to the dialed prefix Check with your SIP Proxy vendor for compliance Procedure 1 Diala conference on the LifeSize Multipoint unit from a SIP endpoint by dialing the conference ID 2 Add the default domain to the dial string For example dial 601234 default domain where O 602134 is the LifeSize Multipoint conference ID service prefix unique conference identifier o default domain is the default domain of the LifeSize Multipoint unit on which the conference is hosted Administrators can configure the LifeSize Multipoint unit as a separate SIP domain Users can start or join an ad hoc conference by dialing into this LifeSize Multipoint unit from a SIP complaint endpoint Using the LifeSize Multipoint 77 Making an Ad Hoc Conference Call ee Procedure Dial the conference ID Add the unique LifeSize Multipoint domain as defined in the proxy or Domain Name Server DNS server to the dial string For example dial conference id mcu domain com USING DIALING You can start or join an ad hoc conference from any IP based endpoint When CONVENTIONS WITH dialing from an IP endpoint configure the dialing software IP phone or other ANY IP BASED device with the appropriate network configuration details H 323 gatekeeper IP ENDPOINT address or SIP proxy IP Procedure To sta
93. launch the Administrator interface use the Conference List that has links to web pages of current conferences share conference moderation with another user and access this device through Telnet FTP and the LifeSize Upgrade Utility You can assign up to ten users Administrator authorization o Operator Allows this user to share conference moderation with another user and to access the Conference List that has links to web pages of current conferences Up to 50 users can be assigned Operator authorization 6 Inthe Password field enter the password this user uses to log in with Passwords can contain a maximum of 32 characters and can include the a z A Z and 0 9 characters only 7 Inthe Confirm password field re enter the password you entered in step 6 8 Select Enable for Telnet FTP to allow this user to access this device through Telnet and FTP Telnet and FTP access is intended for maintenance of the LifeSize Multipoint 9 On the toolbar click Upload Configuring the LifeSize Multipoint 5 About Administrators and Operators EDITING In the Users tab in the Device interface you can edit the settings for a user with ADMINISTRATOR AND Administrator or Operator level access OPERATOR SETTINGS Ka Procedure 1 Inthe Administrator interface on the sidebar click Device 2 Click the Users tab 3 Click the user you want to edit settings for 4 Click Edit 6 LifeSize Multipoint User Guide 10 The Edit User di
94. licable or choose one from the Available Parameters field 7 Click Send The results of the advanced command appear in the Response field indicating whether or not the LifeSize Multipoint received and executed the command If you send an invalid command an Unknown Command message is displayed OPENING A TELNET In the Advanced section of the Settings tab you can open a Telnet terminal to TERMINAL log error and troubleshooting information Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Settings tab 3 Click Advanced 4 Click Telnet 5 A separate browser opens with a Telnet terminal When you finish with your Telnet session click Disconnect VIEWING MEDIA In the Media Processing tab you can view the list of data and video processors PROCESSORS and servers currently registered with the LifeSize Multipoint and access the web interface if available of registered devices to modify settings The Media Processing tab includes the following columns and fields 40 LifeSize Multipoint User Guide Type fThis column displays the types of media processors registered with the current LifeSize Multipoint unit The following types can appear in this column o LifeSize Multipoint The LifeSize Multipoint itself which is responsible for the signaling H 323 SIP and audio portions of a call o MVP The video processor responsible for the video portion of a call PROTOCOLS A
95. lity of Service settings If you select Custom follow the steps below In the Voice Priority field of the Video Calls section enter a whole number from 0 to 63 to set the DiffServ Code Point value of voice packets that the LifeSize Multipoint sends out The default value is 46 In the Video Priority field of the Video Calls section enter a whole number from 0 to 63 to set the DiffServ Code Point value of video packets that the LifeSize Multipoint sends out The default value is 34 In the Voice Priority field of the Voice Calls section enter a whole number from 0 to 63 to set the DiffServ Code Point value of voice packets that the LifeSize Multipoint sends out The default value is 46 CONFIGURING In the Dynamic Layouts section of the Settings tab you can define the exact LIFESIZE layout transition order used by conferences MULTIPOINT Dynamic layouts are activated individually for each service When selected the DYNAMIC LAYOUTS conference layout changes automatically as participants join or leave 24 LifeSize Multipoint User Guide ee CONFIGURING LIFESIZE MULTIPOINT ALERT INDICATIONS ENABLING LIFESIZE MULTIPOINT ALERT INDICATIONS AND SETTING SECURITY LEVELS Configuring Settings Procedure 1 Inthe Administrator interface click Multipoint if not already selected 2 Click the Settings tab 3 Click Dynamic Layouts Click a layout image to select or deselect that specific layout In the Alert Indications section
96. ltipoint interface You ADMINISTRATORS can also require users to have Operator level access to perform management AND OPERATORS functions during conference calls m Viewing Administrators and Operators m Adding Administrators and Operators Editing Administrator and Operator Settings m Deleting Administrators and Operators VIEWING In the Users tab in the Device interface you can view user names that are ADMINISTRATORS registered with this LifeSize Multipoint and their access level Table 1 3 lists the AND OPERATORS elements that appear in the Users tab Table 1 3 User Tab Elements Field Description Name The user login name Access Level The access privilege assigned to the user Telnet FTP Indicates whether the user is authorized to use Telnet or FTP to access the LifeSize Multipoint Telnet and FTP access is intended for maintenance of the LifeSize Multipoint 4 LifeSize Multipoint User Guide About Administrators and Operators ADDING In the Users tab in the Device interface you can add Administrators and ADMINISTRATORS Operators AND OPERATORS e Procedure 1 Inthe Administrator interface on the sidebar click Device 2 Click the Users tab 3 Click Add The Add User dialog box appears 4 Inthe User name field enter the name you want the Administrator or Operator to log in with 5 Inthe Access Level field choose the required authorization level for this user o Administrator Allows this user to
97. main you can dial into the LifeSize Multipoint from a UAC by dialing a conference id mcu ip address URI and the call should always reach the LifeSize Multipoint CONFIGURING THE LIFESIZE MULTIPOINT AS A UAC In the Protocols tab you can configure the LifeSize Multipoint to function as a UAC When configured as a UAC the LifeSize Multipoint registers all services and conferences with a registrar We recommend that you configure the LifeSize Multipoint as a UAC when working with a scheduler or in an environment that does not require ad hoc conference creation In this configuration the UAC can only dial directly into the LifeSize Multipoint by using a conference ID that has previously registered with the registrar 48 LifeSize Multipoint User Guide Protocols and the LifeSize Multipoint Ad hoc conference creation using conference services familiar in an H 323 environment is not supported in a SIP environment When a SIP UAC dials into the LifeSize Multipoint to a conference that does not yet exist the proxy cannot resolve the LifeSize Multipoint address because the dialed conference ID is not registered with a registrar The LifeSize Multipoint registers each LifeSize Multipoint service and conference using the default domain defined in the LifeSize Multipoint SIP configuration and SIP proxy server as follows m Service 60 company com o 60 LifeSize Multipoint service prefix o company com LifeSize Multipoint default domain
98. mber of conferences currently hosted on the LifeSize Multipoint Number of calls Indicates the current number of calls on the LifeSize Multipoint CONFIGURING SETTINGS Configuring Settings In the Settings tab you can perform the tasks described in the following sections Setting the User Interface Language on page 18 Setting the Unit Identifier on page 19 Setting an Operator Number on page 20 Dialing Directly to the LifeSize Multipoint on page 20 Configuring DTMF Conference Control on page 21 Configuring Themes on page 22 Configuring Delimiter Settings on page 33 Configuring Quality of Service on page 23 Configuring LifeSize Multipoint Dynamic Layouts on page 24 Configuring LifeSize Multipoint Alert Indications on page 25 Configuring Conference Management Settings on page 31 Configuring Delimiter Settings on page 33 Disconnecting Participants on Communications ICMP Failure on page 34 Sending Advanced Commands on page 34 Opening a Telnet Terminal on page 40 Enabling and Disabling High Definition Continuous Presence on page 19 Configuring the LifeSize Multipoint 17 Configuring Settings SETTING THE USER In the Basics section of the Settings tab you can configure the language that the INTERFACE LifeSize Multipoint supports Table 1 7 lists the languages that the LifeSize LANGUAGE Multipoint supports Table 1 7 Supported Languages in the LifeSize Multipoint User Interface Language Administrator
99. mination if you want an audio indication played when a conference ends 9 Click OK Configuring the LifeSize Multipoint 67 Configuring Advanced Management and Security CONFIGURING PORT In the Port Reservation amp Limits tab of the Management and Security RESERVATIONS AND interface for a service you can configure the number of ports to reserve when a LIMITS conference starts Ga Procedure 68 LifeSize Multipoint User Guide In the Administrator interface on the sidebar click Multipoint if not already selected Click Services Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears Click Advanced Management and Security The Management and Security interface appears On the Port Reservation amp Limits tab make sure the High Definition is mandatory check box is unchecked it is unchecked by default If it is checked the number of ports guaranteed is a set value 16 that is displayed in the Number of ports guaranteed reserved when a conference starts check box Note The High Definition is mandatory check box only appears when a HD SD Continuous Presence service type is selected and the picture resolution is configured to 720p Select Number of ports guaranteed reserved when a conference starts Enter the number of ports to reserve The minimum value allowed is one port Note Enter a number no larger than the maximum number of ports the platform can s
100. n the sidebar click Multipoint if not already selected 2 Click the Services tab Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears 3 Inthe Management and Security section select Support encryption to enable encryption 4 From the Encryption mode field select the type of encryption o Best effort O Encryption required o Strong encryption required 5 Click Upload In the Advanced Management and Security interface you can configure policies for PIN settings auto reconnect and auto redial audio indications and invite authorizations port reservations and limits and Far End Camera Control FECC Configuring PIN Settings Configuring Service Dial out Policies Configuring Service Indication Settings for IVR Messaging Configuring Port Reservations and Limits Configuring Support for Far End Camera Control In the PIN Settings tab you can define a policy for the use of PINs for accessing a conference Procedure In the Administrator interface on the sidebar click Multipoint if not already selected Click Services Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears Configuring the LifeSize Multipoint 65 Configuring Advanced Management and Security Click Advanced Management and Security The Management and Security interface appears Click PIN Settings Select Force conference PIN protection if you wa
101. nce Control Interface Table 2 5 Conference Control Interface Elements by Name continued Description Numbered Label Encryption column Displays the level of encryption that the 31 endpoints require best effort encryption required or strong encryption required Encryption field Displays the level of encryption for this 6 conference best effort encryption required or strong encryption required Help button 18 Invite button Click to invite the number entered in the 28 Invite field Invite field Enter the number of the participant you wish to 23 invite to the conference You can invite multiple participants at the same time by separating each number with the invite sign The invite sign is configurable For more information see Using Quick Invites to Invite Conference Participants on page 115 Join data conference Data Sharing button 16 Layout display frame 42 Location in View column Indicates the conference view 37 displayed to the participants Media type icon indicating that this conference supports 4 video Media type icon indicating that this conference supports voice 3 Mute Unmute button 21 Name column Displays the names of the endpoint 40 Number column Displays the endpoint numbers of the 38 conference participants 96 LifeSize Multipoint User Guide Conference Control Interface Table 2 5 Conference Con
102. nference Control interface and returns you to the access window For Microsoft Windows systems if you have enabled the Start Navigation sound and a continuous clicking sound is heard when the Conference Control interface automatically refreshes disable this setting in the Sounds and Multimedia section of the Control Panel You can view help information for a selected tab in the Conference Control interface Procedure 1 Inthe Conference Control interface click the tab you want to view help information for o Participant List tab 20 in Figure 2 5 on page 88 o Statistics Moderators only tab 26 in Figure 2 5 on page 88 o Advanced Invitation tab 29 in Figure 2 5 on page 88 2 Click Help button 18 in Figure 2 4 on page 87 100 LifeSize Multipoint User Guide CONTROLLING CONFERENCE SETTINGS BECOMING A MODERATOR AND STOPPING MODERATION Controlling Conference Settings With Moderator level access for conferences already in progress you can control conference activity and initiate events such as inviting participants When you are a Moderator you can edit participant connections create new conferences and audio sub conferences and change video layout and the position of participant images You can block conference admission block audio and video streams and terminate the conference You can split the existing conference and transfer some participants to the new conference Moderator level access also provides a
103. nference Statistics 114 Using Advanced Invitation Settings 115 Using Quick Invites to Invite Conference Participants 115 Inviting Participants Using Advanced Settings 115 Cascading Conferences 118 Inviting Participants to a Cascaded Conference 119 Viewing Participants in a Cascaded Conference 119 Defining Conference Views 120 Enabling or Disabling Dynamic Layouts 120 Changing Conference Layouts 121 Displaying Participant Names in Frames 121 Enabling or Disabling Auto Switch Mode 122 Terminating Conferences 122 Signing Out of a Conference 122 3 Troubleshooting the LifeSize Multipoint Resolving LifeSize Multipoint Failure to Register with the Gatekeeper124 Resolving LifeSize Multipoint Conference Initiation Failure 124 Resolving Conference Access Failure 126 Resolving Cascading Failure 127 Resolving Quality Issues in Cascaded Conferences 128 Resolving Endpoint Disconnection Issues 128 Resolving Unexpected Conference Termination 129 Resolving Presentation Issues 129 Resolving Participant Connection Issues 130 Resolving Unexpected SIP Call Disconnection 130 Resolving Audio and Video Issues in SIP Calls 130 Resolving Issues Sending CIF to High Definition Endpoints 131 vi LifeSize Multipoint User Guide 4 Using the LifeSize Audio Message Utility for IVR Messaging Introduction 134 Launching the Audio Message Utility 134 Playing a Message 135 LifeSize Multipoint Messages 136 Recording a Message 144 Replacing a Message 145 Uploading a Mes
104. nferences o None No authorization required o Notify The LifeSize Multipoint notifies an external application such as a conference scheduler that accesses or controls LifeSize Multipoint resources about conference creation or joining o Authorize The LifeSize Multipoint requests authorization from an external application such as a conference scheduler which accesses or controls LifeSize Multipoint resources to create conferences or allow participants to join conferences CONFIGURING DELIMITER SETTINGS Configuring Settings You can specify a conference PIN or invite multiple participants as part of the string for dialing into the LifeSize Multipoint In the Advanced section of the Settings tab you can configure the conference PIN delimiter and the multiple invite delimiter Procedure 1 Inthe Administrator interface click Multipoint if not already selected 2 Click the Settings tab 3 Click Advanced In the PIN delimiter field enter the characters used as a separator between the conference ID and conference PIN when dialing into a conference A conference is created with this PIN if no conferences already exist with the specified number Valid delimiters include the pound sign and asterisk Triple asterisk is a reserved delimiter for password protected conferences and should not be used for any other purpose Double asterisk is a reserved delimiter for invitations and should not be used for other
105. ng Conventions for H 323 Endpoints Dialing Conventions for SIP Endpoints Using Dialing Conventions with any IP based Endpoint Controlling Conferences with DTMF Accessing the Conference Control Interface LifeSize Multipoint Access Levels Conference List Window Creating Conferences from the Create Conference Window Terminating Conferences Signing Out of the Create Conference Window Conference Control Interface Working with the Control Conference Interface Accessing the Conference Control Interface Refreshing the Conference Control Interface Viewing Online Help from the Conference Control Interface Controlling Conference Settings Becoming a Moderator and Stopping Moderation Creating Conferences from the Conference Control Interface Inviting an Operator to a Conference Configuring T 120 Data Collaboration Configuring Participant Settings Muting and Unmuting Participant Audio Connections Muting or Enabling Remote Speakers Reconnecting Participants Blocking Conference Admission Deleting Conference Participants Changing the Volume Changing Participant Views Configuring Sub Conferences 69 71 74 74 75 76 78 79 80 81 82 83 85 86 86 99 99 100 100 101 101 102 102 102 103 105 105 106 106 106 107 107 108 Contents v Blocking the Video Stream 109 Changing a Participant Name 110 Changing Video Quality Classification 110 Viewing Participant Call Information 110 Configuring Outgoing Bandwidth Settings 114 Viewing Co
106. nt List Tab 20 Participant List tab 21 Mute Unmute button 22 Change Participant View button 23 Invite field Enter the number of the participant you wish to invite to the conference You can invite multiple participants at the same time by separating each number with the invite sign The invite sign is configurable For more information see Using Quick Invites to Invite Conference Participants on page 115 24 Delete Participant button 25 Move participants to sub conference button Click to view the Select sub conference dialog box See Configuring Sub Conferences on page 108 for more information Using the LifeSize Multipoint 91 Conference Control Interface Table 2 4 Conference Control Interface Elements by Number continued Numbered Label Description 26 Statistics tab 27 Rate Kbps field 28 Invite button Click to invite the number entered in the Invite field 23 29 Advanced Invitation tab 30 Participant info column Click the icon 31 Encryption column Displays the level of encryption that the endpoints require best effort encryption required or strong encryption required 32 T 120 data sharing column Indicates that the participant supports T 120 data sharing 33 92 LifeSize Multipoint User Guide Video Image column m Displays video image icons that indicate whether the video stream from the participant
107. nt user to enter a PIN when creating or entering a conference using this service Select Do not to ask for conference PIN when dialing out to invitees if you want only dial in participants to enter the conference PIN Click OK CONFIGURING In the Dial out tab of the Management and Security interface for a service SERVICE DIAL OUT you can define policies for invitation rights and auto reconnect and auto redial POLICIES a Procedure 66 LifeSize Multipoint User Guide In the Administrator interface on the sidebar click Multipoint if not already selected Click Services Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears Click Advanced Management and Security The Management and Security interface appears Click Dial out In the Invitation rights section select one of the options to define whether anyone can invite or only the Moderator can invite participants to the conference o Select Anyone can invite if you want any user to be able to invite participants into the conference o Select Only the moderator can invite if you only want users with Moderator level access to invite participants into the conference In the Re dial and reconnect section to define redial and reconnect policies follow these steps o Select Automatically redial invited participants for the LifeSize Multipoint to redial endpoints that fail to respond to conference invites Confi
108. nts with single dial string operator to join a conference 102 using advanced settings 116 using quick invite 115 invite sign 75 IP address address information 11 IP based endpoints dialing conventions 78 J Japanese 18 L language support 18 layouts 3G 60 changing 121 custom 56 63 display name in video layout frame 121 maximum participant 54 participant 55 LED Monitoring tab 7 Licensing and Registration dialog box 9 link down 27 link up 27 log notify level filter 38 loginname 4 management and security advanced 65 maximum layout 54 Media Processing tab 40 media processor 40 registration failure 26 type 40 media types 82 Moderator becoming a Moderator 101 stopping moderation 101 mute 105 automatic 61 donot 62 NTP synchronization period 37 number of conferences and calls 16 Oo online help Conference Control interface 100 operational status 16 operator add 5 authorization level 5 6 edit 6 number 20 P packet size audio 61 maximum across network 39 participant audio in 104 audio out 104 change participant view 103 current number of 82 data sharing 104 layout 55 name 103 110 number 103 status 103 video display 104 video image 104 view 108 participant call information 111 Participant List tab 91 103 104 118 password 33 PIN delimiters 33 settings 65 PIN Settings tab 65 port reservations and limits 68 Port 80 13 Port Reservation amp Limits ta
109. o 512 Kbps when an endpoint attempts to join the conference at 512 Kbps If that endpoint later disconnects from the conference leaving two endpoints capable of communicating at 768 Kbps the LifeSize Multipoint automatically increases the bandwidth of the conference back to 768 Kbps Configuring the LifeSize Multipoint 57 LifeSize Multipoint Services 7 Selecta codec from the Codec field Note H 264 must be a selected codec when the maximum layout definition is 720p 8 To configure removal of the self image select Enable No Self See 9 Click OK CONFIGURING In the Switched High Definition Service dialog box you can configure advanced ADVANCED VIDEO settings for high definition switched video SETTINGS FOR HD SWITCHED VIDEO e Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Services tab 3 Click Add The Automatic Service Definition dialog box appears Select HD Switched Video from the Service Type field 5 Click Advanced Video Settings The Switched High Definition Service dialog box appears 6 Select the required drop down call rate codec image size and frame rate in the relevant fields Note The no self see display is not available for high definition participants even if the no self see option is enabled 58 LifeSize Multipoint User Guide LifeSize Multipoint Services 7 Optional Select Enable auto switch every n seconds and en
110. o attendant followed by the pound optional session sign Enter only the pound sign if you do not want PIN protection 50 Create conference Failed to create a Failed to create a Single during auto attendant failed conference conference Yoreason participant session when conference creation To join an existing fails Possible reasons conference enter conference ID Comment Yreason is one of m No resources m Not allowed m Other When the reason is other no reason is displayed 51 Create conference You have entered an The PIN code is invalid Single during auto attendant invalid PIN code invalid PIN Enter a Enter valid PIN code participant session when creating a valid PIN using digits only followed by the pound sign 142 LifeSize Multipoint User Guide new conference and entering an invalid conference PIN code PIN code should be digits only Playing a Message Table 4 1 LifeSize Multipoint Audio Messages continued ID Message Name Recorded Message Displayed Message Played for Played when 52 Transfer failed Failed to connect tothe Failed to connect tothe Single during auto attendant conference conference Yoreason participant session after user has Disconnecting selected a conference Comment when the transfer to the reason is one of selected conference fails m No endpoint support m Other When the reason is other no reason is displayed 53 Invalid conferenc
111. on for LifeSize Communications is as follows Method Address Internet http www lifesize com E mail support lifesize com Phone 877 LIFESIZE or 877 543 3749 512 347 9300 Fax 512 347 9301 CONTENTS Related Documentation ix Conventions Used in this Manual ix Configuring the LifeSize Multipoint About the LifeSize Multipoint Administrator Interface 2 About Administrators and Operators 4 Viewing Administrators and Operators 4 Adding Administrators and Operators 5 Editing Administrator and Operator Settings 6 Deleting Administrators and Operators 7 Viewing LED Information 7 Viewing General Information About the LifeSize Multipoint 7 Updating Your License 9 Viewing Software Version Details 9 Setting the Time and Date on the LifeSize Multipoint 10 Setting the LifeSize Multipoint Location 11 Viewing Address Settings 11 Changing Address Settings 12 Changing Web Settings 13 Configuring Security 15 Viewing the Status Tab 16 Configuring Settings 17 Setting the User Interface Language 18 Setting the Unit Identifier 19 Enabling and Disabling High Definition Continuous Presence 19 Setting an Operator Number 20 Dialing Directly to the LifeSize Multipoint 20 Contents iii Configuring DTMF Conference Control Configuring Themes Configuring Quality of Service Configuring LifeSize Multipoint Dynamic Layouts Configuring LifeSize Multipoint Alert Indications Configuring Conference Management Settings Conf
112. onference Control interface 102 create conferences from Create Conference window 84 dial from 77 disable auto switch 122 disable dynamic layouts 120 disconnect inactive conference 85 display name in video layout frame 121 enable auto switch 122 enable dynamic layouts 120 exit Create Conference window 86 invite from SIP endpoint 76 invite multiple H 323 endpoints 75 invite operator to join 102 invite participants to a cascaded conference 119 invite using advanced settings 116 invite using quick invite 115 join ad hoc conference with H 323 endpoint 75 join ad hoc conference with SIP 76 join conference with any IP endpoint 78 join T 120 data conference 102 mute audio connection 105 reconnect participant 106 remove participant from conference 106 sign out from a conference 122 start ad hoc conference with H 323 endpoint 75 start ad hoc conference with SIP 76 start conference with any IP endpoint 78 stop moderation 101 terminate conference 122 unmute 105 view a cascaded conference 119 view participant information 114 view statistics 114 conference statistics 114 Conference View section 120 configuration procedures add administrators and operators 5 configure 3G videophone layout options 59 60 configure advanced audio settings 61 configure advanced H 323 gatekeeper settings 42 configure advanced SIP Proxy settings 46 configure advanced video settings 55 57 58 configure as separate SIP domain 50
113. ork with Verify that the LifeSize Multipoint IP an external authorization server but the address is correctly configured in the authorization server is not configured authorization server properly to work with the LifeSize Multipoint 124 LifeSize Multipoint User Guide Resolving LifeSize Multipoint Conference Initiation Failure Possible Causes Verification Steps In ad hoc conferences the initiating LAN Verify that the initiating endpoint appears endpoint is not registered with the LifeSize in the LifeSize Gatekeeper Endpoints table Gatekeeper correctly In ad hoc conferences the LifeSize m Verify that the service is defined Multipoint service is not defined in the in the LifeSize Multipoint LifeSize Gatekeeper Services table m Verify that the LifeSize Multipoint service prefix appears in the LifeSize Gatekeeper Services table If it does not add it manually m Verify that the service prefix is not a subset of another service prefix The LifeSize Multipoint is set to prevent Verify that the Conferences can be created endpoints from creating conferences using option is set to Scheduler Web Control API and dial in in Multipoint gt Settings gt Advanced There are not enough LifeSize Multipoint m Verify that the service you are resources available for the desired using reserves the minimum conference number of parties 2 m Verify that current calls are not utilizing all resources by check the
114. ot exceed 250 seconds An FLS file should not exceed 2000 KB Procedure 1 From the Message menu select New Recording The New Recording confirmation box appears and the MSsound recording utility is invoked Note MSsound is invoked by default You can use any recording software that supports the WAV format The new message must be recorded in the following formats o WAV file o G711 CCITT o p Law o 8 bit o Sampling rate 8kHz 144 LifeSize Multipoint User Guide Replacing a Message 2 Use the recording software to record a new message and save it to the LifeSize Audio Message Utility directory REPLACING A This section describes how to replace an audio message MESSAGE e Procedure 1 Inthe Target Type field choose the device that uses the message you want to replace Note The options available in the Target Type drop down list vary according to the LifeSize devices included in your installation 2 The Audio Recordings window displays the messages currently uploaded to the target device Click the message type in the Audio Recordings window you wish to replace 3 From the Message menu select Properties The Properties dialog box appears showing the name of the message you selected in the Message Type field 4 Optional Enter the text that you want to appear in the Message Type field in the Audio Recordings window 5 Inthe Video message field enter video message text 6 Click Browse
115. out Administrators and Operators Viewing LED Information Viewing General Information About the LifeSize Multipoint Viewing Address Settings Changing Web Settings Configuring Security Viewing the Status Tab Configuring Settings Viewing Media Processors Protocols and the LifeSize Multipoint LifeSize Multipoint Services Viewing the Event Log Saving Configuration Settings Importing Configuration Settings Configuring the LifeSize Multipoint 1 About the LifeSize Multipoint Administrator Interface ABOUT THE In the LifeSize Multipoint Administrator interface you can configure LIFESIZE management policies media processing call management protocols and MULTIPOINT services Table 1 1 explains the tabs that appear in the LifeSize Multipoint ADMINISTRATOR Administrator interface INTERFACE Table 1 1 LifeSize Multipoint Administrator Interface Tabs Tab Name Description Status Enables you to view resource usage information and the number of calls and conferences currently in progress Settings Enables you to define the LifeSize Multipoint mode of operation Media Enables you to view the data and video processors and servers Processing currently registered with the LifeSize Multipoint and access the web interface if available of registered devices to modify settings Protocols Enables you to set the gatekeeper IP address and the Session Initiation Protocol SIP registrar address for routing calls to the LifeSize Mul
116. pants List Section Columns Numbered Label Column Description 41 Status Displays status icons for the connection status of each conference participant m Disconnected participants remain in the Participant List for the duration of the conference enabling you to reconnect participants without sending repeat invitations m Youcan rearrange the list of participants in the Participant List by clicking the icon in the title of this column Icon indicates that the LifeSize Multipoint invited the specified participant 40 Name The name of the conference participant 38 Number The participant s endpoint number 37 Change Indicates the conference view that appears to the Participant participant When the conference is configured View with more than one view you can choose available views from a list Using the LifeSize Multipoint 103 Configuring Participant Settings Table 2 6 Participants List Section Columns continued Numbered Label Column Description 36 Audio In m Indicates whether the voice of the selected participant is muted or enabled m The current speaker indication icon that indicates that the specified participant is currently the active speaker 35 Audio Out Indicates whether the conference audio connection is muted or enabled 34 Video Indicates whether the conference video display Display sent to the participant is blocked or unblocked If the icon contains a star then QualiVision
117. participants 106 delimiters 33 dial plan SIP 44 47 dial in See ad hoc conference call dialing conventions H 323 endpoints 75 IP based endpoints 78 SIP endpoints 76 dial out policies 66 Dial out tab 66 direct IP dialing 20 disconnect inactive conference 85 DTMF 21 conference control 79 control signals 79 enable in band DTMF RFC 2833 39 forwarding 35 handle after XML 37 Index 153 Duo Video 56 dynamic layouts 24 120 Edit View dialog box 117 encryption 82 90 H 235 64 support 64 English 18 Ethernet view information 12 event log 69 EventLog tab 25 69 external programs 15 F Far End Camera Control FECC 69 FECC tab 69 File Download dialog box 70 font align 36 frame rate presentation 63 FTP 4 15 G G 728 mode 36 H 235 64 H 239 56 62 H 243 21 H 323 advanced commands hide stack 36 show stack 36 show status 36 H 323 endpoints dialing conventions 75 inviting 75 joining adhoc 75 starting ad hoc 75 154 LifeSize Multipoint User Guide H 323 gatekeepers advanced settings 42 conference registration 31 settings 41 H 323 Protocol Configurations dialog box 41 42 High Definition 51 High Definition Service dialog box 57 HTTPS 14 Import Certificate 14 Manage Certificate 14 l ICMP 15 image size maximum 55 presentation 63 importing configuration settings 71 Indications tab 67 invitation rights 66 invite cascaded conferences 119 delimiters 33 from SIP endpoint 76 multiple participa
118. pears 2 Perform one of the following actions O To monitor a conference follow these steps Inthe Conference ID field enter the number of the conference you want to monitor Inthe Password field enter the PIN for the conference you want to monitor Click Go O To create a new conference click Create conference o To sign in with Operator or Administrator authorization click Sign in Related Topics Conference Control Interface on page 86 80 LifeSize Multipoint User Guide LifeSize Multipoint Access Levels LIFESIZE There are four ways to interact with the LifeSize Multipoint user interfaces MULTIPOINT according to the following access levels ACCESS LEVELS Administrator Operator Moderator m User Table 2 2 describes each access level Table 2 2 LifeSize Multipoint Access Levels Access Level Privileges Administrator m Full access to the LifeSize Multipoint Administrator interface Full Operator level access to the Conference Control interface Operator E Access to the Conference Control interface using the Create Conference window Access to view details of all conferences hosted on the LifeSize Multipoint and to cascaded conferences hosted on participating LifeSize Multipoint units Ability to create a new conference from the Conference Control access window the Create Conference window or the Conference Control interface Moderator level access to all conferences while mode
119. ption the LifeSize Multipoint offers Fast Start channels to any outgoing call and attempts to select from channels offered in incoming calls Do not use this option when working with HD services 7 Select Enable H 245 tunneling to enable H 245 tunneling during call setup and connection between the LifeSize Multipoint and incoming calls received through the gatekeeper Note The H 245 tunneling feature works only with endpoints and gatekeepers that support H 245 8 Click OK Configuring the LifeSize Multipoint 43 Protocols and the LifeSize Multipoint INTEGRATING SIP WITH THE LIFESIZE MULTIPOINT CONFIGURING SIP PROXY SETTINGS ese This section describes how to configure the LifeSize Multipoint and use different dialing plans for working in a Session Initiation Protocol SIP environment The section describes the following topics Configuring SIP Proxy Settings on page 44 Configuring Advanced SIP Proxy Settings on page 46 m About the LifeSize Multipoint Dial Plan on page 47 You can configure settings for SIP registrar profiles which set how the LifeSize Multipoint and the registrar interact Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Protocols tab 3 Make sure the SIP button is selected The SIP Protocol Configurations dialog box appears 4 Select Enable SIP protocol to enable LifeSize Multipoint communication with the SIP proxy
120. r click Export Note A dialog box appears indicating that you are navigating away from the page without saving the changes Select the option to continue The File Download dialog box appears 8 Save the configuration settings file to your chosen location The file extension ini is automatically appended to the file name 70 LifeSize Multipoint User Guide IMPORTING CONFIGURATION SETTINGS Importing Configuration Settings You can import the settings of a saved LifeSize Multipoint unit configuration file from a storage device on your network You can use the saved configuration file to restore the settings to the current LifeSize Multipoint unit or to configure another LifeSize Multipoint unit Procedure 1 Inthe Multipoint interface on the sidebar click Multipoint 2 On the toolbar click Import The Import a Configuration File page appears 3 Click Browse The Choose file dialog box appears 4 Navigate to and select the configuration file you want to import Note The file must have an ini extension 5 Click Open The file path appears in the File Name field 6 Click Import Note You can verify the settings by clicking Multipoint or Device on the sidebar However to save the settings in either section you must click Upload to save them before viewing the next section 7 Click Upload to save the settings in configuration memory Note Uploading the file resets the device Configuring the Li
121. ranscoding at bandwidth rates of up to 4096 Kbps Supports high definition continuous presence Supports image size of up to 720p Default when adding a new service o HD Switched Video Supports switched high definition video at rates of up to 4096 Kbps Click Upload DELETING A SERVICE You delete a service from the Services tab ee Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Services tab 3 Click Delete 4 Click Yes in the message that appears The service is removed from the list of services CUSTOMIZING You customize a service by first creating a new default service and then SERVICES configuring your own settings in the Automatic Service Definition dialog box Configuring the Maximum Call Rate on page 53 Configuring the Maximum Layout on page 54 Configuring Advanced Video Settings for SD and HD Video on page 55 Configuring Advanced Video Settings for HD Switched Video on page 58 Configuring Advanced Audio Settings on page 60 Configuring Data Collaboration Support on page 62 Configuring Presentation View on page 62 Configuring Encryption Support on page 64 Configuring Advanced Management and Security on page 65 52 LifeSize Multipoint User Guide CONFIGURING THE MAXIMUM CALL RATE LifeSize Multipoint Services You can configure the maximum call rate bit rate for audio and video This is the maximum bit rate available for this service
122. rator controls are simultaneously held by other users Ability to invite other participants to a conference Moderator E Access to view conference details of conferences hosted on the LifeSize Multipoint and to cascaded conferences hosted on participating LifeSize Multipoint units for which access authorization is granted Moderator level access to conferences when the user has a valid Moderator PIN or no other user is a Moderator Ability to invite other participants to a conference Using the LifeSize Multipoint 81 Conference List Window CONFERENCE LIST WINDOW Table 2 2 LifeSize Multipoint Access Levels continued Access Level Privileges User m View only access to conferences hosted on the LifeSize Multipoint for which authorization is granted m Ability to invite other participants to a conference All users can access the Conference List window where they can join an existing conference or create a new conference Administrator or Operator level users can use the Conference List window to select conferences to monitor and control from the list of conferences currently running or create a new conference The number of currently running conferences appears in the Number of Conferences field The Conference List window displays information about each conference in a table format with the following columns Conference D Conference ID number Each ID number is a hyperlink that you can select to display th
123. rence Window on page 83 Users with Moderator level access can invite an Operator to join a conference to answer questions and provide support An Administrator pre configures the Operator number Note If an Operator is not pre configured by an Administrator the call to the Operator does not connect Procedure 1 Access the Conference Control interface 2 Click Operator button 14 in Figure 2 4 on page 87 The Operator appears in the Participant List Users with Moderator level access can set up a T 120 data conference in the Conference Control interface Procedure 1 Access the Conference Control interface 2 Click Join Data Conference button 16 in Figure 2 4 on page 87 102 LifeSize Multipoint User Guide CONFIGURING PARTICIPANT SETTINGS Configuring Participant Settings The Participant List tab in the Conference Control interface contains the following sections Participant List section which displays information about conference participants Users with Moderator level access can view and edit media connections for each participant Table 2 6 describes the information that appears in the Participants List section Conference Views section which displays information about the conference layout and view Table 2 6 on page 103 lists the elements that appear in the Participants List section The number after each element refers to the corresponding label in Figure 2 2 on page 87 Table 2 6 Partici
124. riate conference Pre registering the conference IDs with the registrar is not required 50 LifeSize Multipoint User Guide Procedure In the Administrator interface on the sidebar click Multipoint if not already selected Click the Protocols tab Make sure the SIP button is selected The SIP Protocol Configurations dialog box appears In the Default Domain field enter the name of the domain in which the LifeSize Multipoint unit operates For example company com Configure the unique domain name of the LifeSize Multipoint unit in the proxy internal routing tables if supported or in the relevant DNS server o For proxy internal routing tables configure a rule such as Every URI of type any number mcu company com should be routed to the LifeSize Multipoint unit IP address o Fora DNS server define a new rule entry of mcu company com The address of this entry is the LifeSize Multipoint unit IP Note Make sure that the LifeSize Multipoint unit domain configured in the proxy is different from the default domain If the LifeSize Multipoint unit default domain is company com then configure the LifeSize Multipoint unit domain as mcu company com LIFESIZE MULTIPOINT SERVICES WORKING WITH SERVICES CREATING A NEW SERVICE LifeSize Multipoint Services A service can be regarded as a conference template A service is the mechanism that defines the qualities and capabilities of a conference A service is identif
125. ring a Dialing into the LifeSize Multipoint Configured as a SIP compliant Endpoint Dialing into the LifeSize Multipoint Configured as a Separate SIP Domain When starting or joining an ad hoc conference the dialed string should contain the conference ID number and the LifeSize Multipoint domain name lt conference ID number gt lt mcu domain com gt For example you can dial 601234 mcu domain name where 601234 is the conference ID number mcu domain com is the name that the DNS server resolves to a unique IP address You can dial from a SIP endpoint and invite an H 323 or SIP endpoint when the inviting SIP endpoint is registered in the LifeSize Multipoint domain The LifeSize Multipoint adds the default domain to the dialed string when a user name is dialed without a domain lt conference ID number gt lt gt lt invited SIP endpoint gt For example you can dial 601234 john mcu domain com 76 LifeSize Multipoint User Guide DIALING INTO THE LIFESIZE MULTIPOINT CONFIGURED AS A SIP COMPLIANT ENDPOINT DIALING INTO THE LIFESIZE MULTIPOINT CONFIGURED AS A SEPARATE SIP DOMAIN Making an Ad Hoc Conference Call where m 601234 is the conference ID number m is the invite sign john mcu domain com is the invited participant and domain Administrators can configure the LifeSize Multipoint unit as a SIP complaint endpoint Users can start or join an ad hoc conference by dialing into this LifeS
126. rocedure 1 Click the Target Type drop down list 2 Choose the device that uses the message you want to replace Note The options available in the Target Type drop down list vary according to the LifeSize devices included in your installation The names of audio message files currently uploaded to the target device appear in the Recorded Message field of the Audio Recordings window The lengths of audio message files currently uploaded to the target device appear in the Message Length sec field of the Audio Recordings window EXITING THE This section describes how to exit the Audio Message Utility UTILITY ese Procedure 1 Open the Actions menu 2 Select Exit Using the LifeSize Audio Message Utility for IVR Messaging 147 About Express Setup ABOUT EXPRESS The Express Setup is an alternative way of recording replacing and uploading SETUP messages The Express Setup guides you through the recording replacing and uploading procedure for each audio message You proceed through the Express Setup sequentially for each message type You are alternately prompted to select to record a new message and to navigate a path to anew message file with which you wish to replace a current file As you proceed through the Express Setup the dialog box displays the name the current message type and the associated message file Note You can skip the recording and replacing sequence for each message by clicking Next at each step in the Express Setup
127. roll bar to the right to increase the gain drag the slide bar to the left to decrease the gain 5 Close the gain control slide bar dialog box In the Participant List tab if a conference supports multiple views users with Moderator level access can change the conference view layout for an individual conference participant or all conference participants while the conference is in progress Note Multiple view are not available to high definition participants High definition participants can only see the main participant layout Using the LifeSize Multipoint 107 Configuring Participant Settings e CONFIGURING SUB CONFERENCES Procedure 1 Ifyou wish to change the conference view for specific conference participants only select those participant s in the Participant List table Click Change Participants View button 21 in Figure 2 5 on page 88 Select Selected Participants to change the conference view layout for the conference participants you selected in 1 Select All to change the conference view layout for all conference participants 4 Click OK In the Participant List tab users with Moderator level access can create a sub conference within a conference The LifeSize Multipoint supports audio sub conferences to which the Moderator can divert selected participants in the existing conference to a private audio sub conference session The connection to the main conference remains active Note The LifeSize Mul
128. rt or join a conference with an IP endpoint choose one of the following steps 1 78 LifeSize Multipoint User Guide To start or join a conference dial the conference ID number For example dial 601234 As soon as the LifeSize Multipoint unit accepts the call you connect to the existing conference or the LifeSize Multipoint unit creates a new conference with this conference identifier To start or join a conference and invite a participant dial the conference ID number followed by the invite sign and the number of the participant you want to invite For example dial 601234 5678 As soon as the LifeSize Multipoint unit accepts the call you connect to the existing conference or the LifeSize Multipoint unit creates a new conference with this conference identifier To start or join a conference and invite a participant on the Integrated Services Digital Network ISDN Public Switched Telephone Network PSTN or cell phone network dial the conference ID number followed CONTROLLING CONFERENCES WITH DTMF Controlling Conferences with DTMF by the invite sign the appropriate gateway service prefix and the ISDN line number For example dial 601234 867655001 lt Conference ID number gt lt gt lt Gateway service prefix line number gt As soon as the LifeSize Multipoint unit accepts the call you are connected to the existing conference or a new conference is created with this conference identifier Yo
129. rticipant images in the video layout periodically to change and display other conference participants according to the interval set 9 Select Dynamically change layout as participants join or leave to dynamically enlarge or reduce the displayed number of subframes 10 To configure removal of the self image select Enable No Self See Note The no self see display is not available for high definition participants even if the no self see option is enabled 11 Select an option from the Display participants names field to show a participant s name at the bottom of each sub frame 12 Select Slightly reduce image size for optimal TV display to change the display from PC screen mode to TV screen mode 13 From the Themes to use field select a theme Basic is the default 14 Optional In the Additional Layouts section select Enable custom layouts to define custom layouts to maintain backward compatibility with previous product versions 15 Optional Click Settings to define the layout options in the Custom Layout Settings dialog box Note If you select Support presentation view H 239 one of the customized layouts must be Presentation layout Related Topics Configuring Welcome Screen Settings on page 59 Configuring 3G Layout Settings Configuring Presentation View on page 62 Configuring Custom Layouts on page 63 56 LifeSize Multipoint User Guide CONFIGURING SWITCHED HIGH DEFINITION ADVANCED VIDEO SETTINGS
130. s can join the conference To readmit participants click Conference Admission again In the Participant List tab users with Moderator level access can remove participants from conferences Procedure 1 Inthe Participants List section click the participant you want to remove 2 On the control bar click Delete Participant 24 in Figure 2 5 on page 88 or 106 LifeSize Multipoint User Guide CHANGING THE VOLUME CHANGING PARTICIPANT VIEWS Configuring Participant Settings 3 In the Participants List section select a participant 4 Right click and select View participant info from the pop up pop up 39 in Figure 2 5 on page 88 In the Conference Control interface users with Moderator level access can control the volume of participating endpoints manual gain control in a conference For a regular conference your setting only affects the location that is connected to a specific LifeSize Multipoint port In a cascaded conference changing this setting affects all remote participants on other LifeSize Multipoint units Once you change this setting the new setting remains in effect until that endpoint leaves the LifeSize Multipoint Procedure 1 In the Participant List tab select the participant whose volume you want to change 2 Right click and select Change volume from the pop up pop up 39 in Figure 2 5 on page 88 3 The gain control scroll bar dialog box appears with a gain span of 5 to 3 4 Drag the sc
131. sage Utility is an interactive GUI that enables you to record and replace messages and upload new messages to the call routing mechanisms in LifeSize devices Default built in messages are in English The LifeSize Audio Message Utility allows you to record new messages in a different language or with different content to suit your requirements The LifeSize Audio Message Utility also enables you to replace and upload new messages to the target LifeSize device There are two ways of using the LifeSize Audio Message Utility The standard utility functions enable you to play record or replace messages The Express Setup guides you through the recording replacing and upload procedure for each message Before You Begin Before you can record play and upload messages to the target LifeSize device you must m Save recorded messages as WAV files Know the IP address of the target device This section describes how to install and launch the Audio Message Utility Procedure 1 Copy the Audio Message Utility folder from the LifeSize Utilities and Documentation CD ROM to your local computer Note You cannot run the Audio Message Utility from the LifeSize Utilities and Documentation CD ROM 2 Torun the utility double click the vrRecording Utility exe file 134 LifeSize Multipoint User Guide PLAYING A MESSAGE Playing a Message This section describes how to play an audio message Available messages depend upon the device selecte
132. sage to a Device 146 Viewing Message Details 147 Exiting the Utility 147 About Express Setup 148 Using Express Setup 148 Index 151 Contents vii viii LifeSize Multipoint User Guide RELATED DOCUMENTATION CONVENTIONS USED IN THIS MANUAL ABOUT THIS MANUAL The LifeSize Multipoint User Guide describes how to use the LifeSize Multipoint and describes the functionality of each feature of the Administrator and Conference Control interfaces for web based configuration monitoring and control The LifeSize Multipoint documentation set is available on the LifeSize Utilities and Documentation CD ROM and the Customer Support page of the LifeSize web site Note You require Adobe Acrobat Reader version 5 0 or later to open the PDF files You can download Acrobat Reader free of charge from www adobe com The LifeSize Multipoint is sometimes referred to as the LifeSize Multipoint throughout this manual This manual uses the following conventions Convention Description Blue Headings in Upper Case Level 1 headings introducing major sections e Pointing hand icon introduces a procedure orange link Live links appear in orange About This Manual ix CONFIGURING THE LIFESIZE MULTIPOINT This section describes what you can configure and how to configure the LifeSize Multipoint 12 and LifeSize Multipoint 24 and includes the following topics About the LifeSize Multipoint Administrator Interface Ab
133. separate domain that provides conferences services The following sections describe these configurations a About Outgoing Calls from the LifeSize Multipoint on page 48 m About Incoming Calls to the LifeSize Multipoint on page 48 Configuring the LifeSize Multipoint 47 Protocols and the LifeSize Multipoint Configuring the LifeSize Multipoint as a UAC on page 48 Configuring the LifeSize Multipoint to Perform as a Separate SIP Domain on page 50 ABOUT OUTGOING CALLS FROM THE LIFESIZE MULTIPOINT Making outgoing calls from the LifeSize Multipoint is the same whether it operates as a UAC or as a separate SIP domain All LifeSize Multipoint outgoing SIP messages are sent through the proxy The proxy activates an address resolution algorithm by consulting with a registrar or a DNS server or any other location server and routes the message to the correct destination Note If the user does not specify a domain in the dialing string the LifeSize Multipoint appends the default domain to the dialed string You can configure the default domain in the SIP section of the Protocols tab See Configuring SIP Proxy Settings on page 44 for more information ABOUT INCOMING CALLS TO THE LIFESIZE MULTIPOINT The LifeSize Multipoint dial plan for incoming calls varies according to whether the LifeSize Multipoint is configured as a UAC registered to the domain registrar or as a separate SIP domain Note Whether working as a UAC or separate SIP do
134. sion Settings section is section in the Settings tab hidden by default RTP Base Port SIP bandwidth attribute type AS None TIS SIP hide stack Disables SIP stack prints SIP Stack printing is SIP show stack Enables SIP stack prints disabled by default 38 LifeSize Multipoint User Guide Configuring Settings Table 1 10 List of Available Advanced Commands continued Command Description Parameters Default SIP show status Prints a snapshot of SIP stack related information SIP video capability description type Set MTU size Determines the maximum packet 1500 size across the network Set terminal baudrate Sets the baudrate ofa serial terminal High 57600 Low 9600 Low 9600 Waiting room announcement interval msec Indicates the length of time in milliseconds between waiting room announcements Support RFC 2833 capability Enables support for in band DTMF disable or enable enable signaling via packets within the audio channel as defined in the RFC 2833 standard ae Procedure In the Administrator interface on the sidebar click Multipoint if not already selected Click the Settings tab Click Advanced Click Commands The Advanced Commands dialog box appears Configuring the LifeSize Multipoint 39 Viewing Media Processors 5 Inthe Command field enter a command or choose one from the Available Commands field 6 Inthe Parameters field enter a parameter value for the command where app
135. t the LifeSize Multipoint will use for the information sent in the From header of messages for outgoing calls O Select Use local signaling IP address if you wish the LifeSize Multipoint to use its local signaling IP address O Select Use fully qualified domain name FQDN if you wish the LifeSize Multipoint to use the FQDN Enter the fully qualified domain name of the LifeSize Multipoint for example mcu company com In the Contact header field select the addressing format that the LifeSize Multipoint will use for the information sent in the Contact header of messages for outgoing calls o Select Use local signaling IP address if you wish the LifeSize Multipoint to use its local signaling IP address O Select Use fully qualified domain name FQDN if you wish the LifeSize Multipoint to use the FQDN Enter the fully qualified domain name of the LifeSize Multipoint for example mcu company com Select Use proxy digest authentication to enable LifeSize Multipoint authentication with a SIP proxy server using user name and password Authentication is performed as defined in RFC 2617 This field is disabled by default If you selected Use proxy digest authentication in step 4 enter the following o Inthe User name field enter the LifeSize Multipoint user name The user name must match the name defined on the SIP proxy server Protocols and the LifeSize Multipoint o Inthe Password field enter the LifeSize Multipo
136. t uses MAC address Displays the Mandatory Access Control MAC code assigned to the LifeSize Multipoint read only Port status Displays the actual Ethernet speed and duplex the LifeSize Multipoint uses on the network read only Related Topics m Changing Address Settings on page 12 CHANGING ADDRESS In the Addressing tab you can change the following address information for the SETTINGS LifeSize Multipoint IP address information DNS information and the Ethernet port speed and duplex Procedure In the Administrator interface on the sidebar click Device Click the Addressing tab 3 To change an IP address setting do any of the following steps Oo oO In the IP Address field enter the IP address you want to assign to the LifeSize Multipoint In the Router IP field enter the IP address of the router you want the LifeSize Multipoint to use In the Subnet Mask field enter the subnet mask you want the LifeSize Multipoint to use 4 To change or add DNS information do the following steps mi 12 LifeSize Multipoint User Guide In the DNS suffix field enter the alias you want to assign to the current LifeSize Multipoint CHANGING WEB SETTINGS CHANGING THE ADMINISTRATOR INTERFACE WEB SERVER PORT Viewing Address Settings o Inthe Preferred DNS server field enter the IP address of the primary DNS server that you want the LifeSize Multipoint to use o Inthe Alternate DNS server field en
137. tab e Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Settings tab 3 Click Alert Indications 4 Inthe SNMP Trap Servers section click the configured SNMP trap 30 LifeSize Multipoint User Guide server and then click Delete CONFIGURING CONFERENCE MANAGEMENT SETTINGS Configuring Settings In the Advanced section of the Settings tab you can configure settings for conference registration with the gatekeeper and determine how participants can create and join conferences Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Settings tab 3 Click Advanced Select Register conference ID to register existing conference IDs with the gatekeeper and SIP server to enable participants dialing in to a conference from remote locations to connect to the target conference on the LifeSize Multipoint This setting is deselected by default Note When working with SIP you must configure a registrar 5 Inthe Conferences can be created using field choose one of the following methods through which conferences can be created o Scheduler only Enables conference creation only using a conference scheduling application o Scheduler Web and Control API Enables conference creation using a conference scheduling application the Conference Control interface or an external application that uses the LifeSize
138. ter the required interval 8 Optional Select Enable lecturer mode to enable all participants to see the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while speaking 9 Click OK CONFIGURING In the Main participant layout section of the Advanced Video Settings dialog WELCOME SCREEN box you can modify the appearance of the welcome screen SETTINGS e Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click the Services tab Select the service you wish to configure and click Add 3 Click Advanced Video Settings Select Display welcome screen and click Settings 5 Inthe Welcome screen settings window enter a welcome text and the length of time you want the welcome screen to appear 6 Optional Enter the string CONF DESCRIPTION to display the conference description in the welcome screen You define the conference description in the Conference Control web user interface at Create Conference gt Conference Description If you do not define a conference description the CONF DESCRIPTION string displays the conference ID by default 7 Optional Enter the string CONF_ID to display the conference ID in the welcome screen 8 Click OK Configuring the LifeSize Multipoint 59 LifeSize Multipoint Services CONFIGURING 3G In the Additional Layouts section of the Advanced Video Settings dialog box LAYO
139. ter the IP address of the back up DNS server that you want the LifeSize Multipoint to use 5 Inthe Port settings field choose the Ethernet port and duplex speed value you want to set 6 On the toolbar click Upload Related Topics m Viewing Address Settings on page 11 On the Web tab you can set the administrator web server port the online help URL and create or import a web server certificate m Changing the Administrator Interface Web Server Port on page 13 a Installing and Linking the Online Help on page 14 Creating and Importing a Web Server Certificate on page 14 In the General section in the Web server port field 80 is the default Administrator interface web server port For additional security you can modify the web server port in the Web tab Procedure 1 Inthe Administrator interface on the sidebar click Device 2 Click the Web tab 3 Inthe Web server port field enter the port number 4 On the toolbar click Upload Configuring the LifeSize Multipoint 13 Viewing Address Settings INSTALLING AND If you want to install the online help on a shared network location and link it to LINKING THE ONLINE the LifeSize Multipoint Administrator perform the following steps HELP or Procedure Copy the online help library from the LifeSize Utilities and Documentation CD ROM to a shared folder on a PC on your network Log in to the LifeSize Multipoint Administrator interface In the Online help URL field of the
140. the DTMF and you do not conference followed by dial any number for a the pound sign period of time 10 Reserved For future use 11 Error indication Tone Single a DTMF command has participant failed 12 Reserved For future use 13 Moderator privileges This action requires Single you perform a DTMF required moderator privileges participant command that requires moderator privileges without first becoming a moderator 14 Another moderator Another participant is Single you try to become the exists already moderating the participant moderator via DTMF conference but there is already another moderator for the conference 15 Reserved For future use 16 Initial menu To return to the Single you are in DTMF conference press participant command mode after pound To become the moderator press 1 To mute or unmute your line press 2 To control the volume of your line press 3 dialing or via DTMF and you do not enter any command for a period of time Using the LifeSize Audio Message Utility for IVR Messaging 137 Playing a Message Table 4 1 LifeSize Multipoint Audio Messages continued ID Message Name Recorded Message Displayed Message Played for Played when 17 Enter moderator PIN Enter the moderator PIN Single you try to become the followed by the pound participant moderator via DTMF sign and a moderator PIN is defined 18 Moderator menu To return to the Single you are in D
141. the pound the Connected sign indication sound 2 Wrong PIN Incorrect PIN Incorrect PIN code Single a participant tries to join disconnecting Disconnecting Disconnecting participant a PIN protected conference after entering the wrong PIN three times in a row 3 Wrong PIN enter a Incorrect PIN Enter the Incorrect PIN code Single a participant tries to join valid one correct PIN followed by Enter PIN code participant a PIN protected the pound sign conference after entering the wrong PIN less than three times in a row 4 Reserved For future use 5 First participant in Thank you for attending Single the first participant joins conference the conference You are participant the conference after the the first participant Connected Indication Please hold and the Enter conference PIN messages 6 Newparticipantjoined Tone All participants a new participant has conference joined the conference 7 Participant left Tone All participants a participant has left the conference 136 LifeSize Multipoint User Guide conference Playing a Message Table 4 1 LifeSize Multipoint Audio Messages continued ID Message Name Recorded Message Displayed Message Played for Played when 8 Success indication Tone Single a DTMF command has participant succeeded 9 Enter party number To dial out please dial Single you are in invite mode the number of the party participant after dialing 8 via you wish to invite to
142. through SNMP and ICMP o Maximum no Telnet FTP SNMP or ICMP Disallows external programs to access the LifeSize Multipoint 4 Inthe SNMP Read community and Write community fields enter default strings used to enable SNMP communication between the LifeSize Multipoint and an external application such as the LifeSize Upload Utility Configuring the LifeSize Multipoint 15 Viewing the Status Tab VIEWING THE The Status tab in the Multipoint interface displays information about LifeSize STATUS TAB Multipoint resource usage and performance Table 6 lists the information in the Status tab Table 1 6 Status Tab Sections Section Name Description Status Indicates the current operational state of the LifeSize Multipoint as OK Indicates at least one of the following states o The LifeSize Multipoint is registered to a gatekeeper o The auto attendant feature is enabled and the LifeSize Multipoint is not configured to use a gatekeeper Error Indicates at least one of the following states o The LifeSize Multipoint is configured to use a gatekeeper but is not connected to a gatekeeper o No gatekeeper or auto attendant setting is configured Resource Meter CPU Usage field Indicates the percentage of LifeSize Multipoint resources currently occupied We recommend that this value not exceed 90 percent Conferences 16 LifeSize Multipoint User Guide Number of active conferences Indicates the nu
143. tipoint can support up to three sub conferences per conference according to the service configuration The LifeSize Multipoint hides sub conference session participants from the other participants in the video layout They can return to the conference at any time and reoccupy any previously held positions in the main conference video display While in a sub conference participants can continue viewing and hearing the main conference Note This option is available only when a conference is configured to support sub conferences 108 LifeSize Multipoint User Guide BLOCKING THE VIDEO STREAM Configuring Participant Settings e Procedure 1 Inthe Participant List tab select the required participant 2 Right click and select Move to sub conference from the pop up pop up 39 in Figure 2 5 on page 88 The Select sub conference dialog box appears 3 From the list select the required sub conference Click OK A new Sub conf column appears in the Participant List with a list of all available sub conferences for that participant 5 Inthe Sub conf column select a sub conference for that participant 6 To return the participant to the main conference in the Sub conf list select Main When all participants return to the main conference and none remain in the sub conference the Sub conf column disappears from the Participant List In the Participant List tab users with Moderator level access can block the video stream sent by a particip
144. tipoint from H 323 and Session Initiation Protocol SIP endpoints Services Enables you to view configure and edit the services that the LifeSize Multipoint provides Event Log Enables you to LifeSize Multipoint alarm events 2 LifeSize Multipoint User Guide About the LifeSize Multipoint Administrator Interface Figure 1 1 and Table 1 2 display and list the elements in the LifeSize Multipoint Administrator interface Figure 1 1 LifeSize Multipoint Administrator Interface Elements LifeSize LifeSize Multipoint 24 Multipoint gt 5 Upload Import Export Reset Refresh Setup Wizard Status Settings Media Processing Protocols Services Event Log Status Current status x O Resource Meter CPU usage 19 Conferences Number of active conferences 1 Number of active calls 2 Hep 9 1011 Table 1 2 LifeSize Multipoint Administrator Interface Elements Number Description 1 Device button 2 Multipoint button 3 Upload button 4 Import button 5 Export button 6 Reset button Configuring the LifeSize Multipoint 3 About Administrators and Operators Table 1 2 LifeSize Multipoint Administrator Interface Elements continued Number Description i Refresh button 8 Set Up Wizard button 9 Help button 10 Logout button 11 Conference Control button ABOUT Users must have authorization to access the LifeSize Mu
145. trol Interface Elements by Name continued Description Numbered Label Operator button Select the icon to invite the operator to join 14 15 the conference to answer queries and provide support The operator number is pre configured by the network administrator Participant connection status icons Connected Disconnecting 41 or Disconnected Participants field Displays number of participants in the 1 current conference QualiVision button Click to enable or disable the LifeSize 13 QualiVision feature for improved video quality Rate Kbps field 27 Reserved Max field Displays the reserved number of 2 participants and maximum number of participants for this conference Sign out button 19 Speaker field Displays the participant currently speaking in 8 the conference Statistics tab 26 Move participants to sub conference button Click to view 25 the Select sub conference dialog box See Configuring Sub Conferences on page 108 for more information T 120 data sharing column Indicates that the participant 32 supports T 120 data sharing T 120 data sharing icon Indicates that the conference 5 supports T 120 data sharing Take Control Release Control button 17 Terminate Conference button 11 Using the LifeSize Multipoint 97 Conference Control Interface Table 2 5 Conference Control Interface Elements by Name continued Description Numbered Label Voice activated frame button Drag and drop the icon to the 46
146. u can control LifeSize Multipoint conferences using Dual Tone Multi Frequency DTMF signals from your endpoint remote control or key pad Depending on how you set the DTMF forwarding advanced command the LifeSize Multipoint passes out of band DTMF signals to all endpoints in the conference to gateways only or does not pass DTMF signals The gateway inserts in band signals on receiving the DTMF from the LifeSize Multipoint The audio bridge receives these in band signals and responds accordingly Table 2 1 shows available DTMF control signals Table 2 1 DTMF Controls During a conference press followed by me Listen to available options 1 Become Moderator stop moderating 2 Mute unmute your line 3 Control your volume 6 Change the video layout for the conference T Block unblock admission to conference for Moderator level users only 8 Invite a new participant for Moderator level users only Using the LifeSize Multipoint 79 Accessing the Conference Control Interface ACCESSING THE CONFERENCE CONTROL INTERFACE Table 2 1 DTMF Controls continued During a conference press followed by 9 Mute unmute all participants for Moderator level users only Return to the conference All users can access the Conference Control interface Procedure 1 Launch your browser and enter the IP address of the LifeSize Multipoint unit The LifeSize Multipoint access window ap
147. ultipoint Failure to Register with the Gatekeeper RESOLVING LIFESIZE MULTIPOINT FAILURE TO REGISTER WITH THE GATEKEEPER RESOLVING LIFESIZE MULTIPOINT CONFERENCE INITIATION FAILURE This section describes what to do if the LifeSize Multipoint fails to register with the LifeSize Gatekeeper Possible Causes Verification Steps The gatekeeper address is set incorrectly Verify the gatekeeper IP address settings TCP IP setup issue m Verify that the LifeSize Multipoint is assigned a unique IP address m Verify that the subnet mask and default gateway subnet mask are set correctly LAN or cable problem m Verify the switch port settings Verify that the Ethernet cable is straight through m Try another Ethernet cable LifeSize Gatekeeper is in Predefined mode Verify that the LifeSize Multipoint is predefined in the LifeSize Gatekeeper This section describes what to do if LifeSize Multipoint conference initiation fails Possible Causes Verification Steps In ad hoc conferences the LifeSize Verify that the Accept calls option is Gatekeeper is set to reject all calls checked in Gatekeeper gt Settings gt Calls The LifeSize Multipoint is set to work with Verify that the External conference an external authorization server but no authorization policy option is set to None in authorization server is configured in Multipoint gt Settings gt Advanced The LifeSize Multipoint is set to w
148. upport Select Allow conference to grow over guaranteed value if you want to allow the conference to grow dynamically beyond the number of ports you have defined in the Number of ports guaranteed reserved when a conference starts check box Click OK CONFIGURING SUPPORT FOR FAR END CAMERA CONTROL VIEWING THE EVENT LoG SAVING CONFIGURATION SETTINGS Viewing the Event Log In the FECC tab of the Management and Security interface for a service you can configure Far End Camera Control FECC data for managing the camera of endpoints at other locations FECC is not available for audio only services Procedure 1 Inthe Administrator interface on the sidebar click Multipoint if not already selected 2 Click Services Select the service you wish to configure and click Add The Automatic Service Definition dialog box appears 3 Click Advanced Management and Security The Management and Security interface appears Click FECC Select the check box to enable FECC support Click OK The Event Log tab displays a list of reported alarm events These events are configured in the Alert Indications section of the Settings tab The Event Log tab displays the following information a Event ID Displays the identifier for the specified alarm event Type Displays the type of event m Time Displays the date and time when the reported event occurred m Severity Displays the severity of the reported event m Message Displ
149. us invite individual participants with lower connection capabilities In the Rate kbps field choose a new bandwidth rate 3 Click Invite button 28 in Figure 2 5 on page 88 Related Topics m Inviting Participants Using Advanced Settings on page 115 All users can invite multiple participants into a conference at the same time in the Advanced Invitation tab of the Conference Control interface As each invite field can accommodate multiple participant numbers with separators you can use this tab to invite a large number of participants at the same time All users can also select a lower bandwidth rate with which to connect individual participants In the Advanced Invitation tab all users can also drag and drop participant images into preferred positions in the layout of each conference view that the conference supports All users can also set the layout which invited participants see when joining a conference In a cascaded conference all users can choose which LifeSize Multipoint unit actually invites the participant Using the LifeSize Multipoint 115 Using Advanced Invitation Settings e 116 LifeSize Multipoint User Guide Procedure 1 Inthe Conference Control interface click Advanced Invitation tab 29 in Figure 2 5 on page 88 2 Inthe first Invite field enter the participant contact numbers You can enter multiple numbers separated by the invite sign 3 Inthe Display Name field enter the name you want to appear
150. when the participant enters the conference 4 Inthe Kbps field choose the bit rate that the LifeSize Multipoint uses when inviting a participant to a conference Choose default for optimal bit rate performance 5 Inthe Multipoint field choose a cascaded LifeSize Multipoint conference to which invited participants connect Note This step is only for cascaded conferences 6 Optional To configure advanced features follow these additional steps Additional control features appear in the Advanced Invitation tab tab 29 in Figure 2 5 on page 88 o Inthe Participant Layout area click Change button 34 in Figure 2 5 on page 88 A dialog box appears displaying a list of the current layouts available in the current conference o Drag and drop the Voice activated frame button button 46 in Figure 2 6 on page 89 into the preferred position in the Layout display frame that appears in the Conference View section Note You can set a position for the participant image in all layouts that the conference currently supports Using Advanced Invitation Settings o At the end of each participant row choose from the list the number of the conference video layout you want to display to the participant upon entry into the conference Choose L to display the local view of a slave conference A slave conference on an enabled LifeSize Multipoint has two views The local slave LifeSize Multipoint conference CP view The view th
151. y default In the Conference Control section of the Settings tab you can activate Dual Tone Multi Frequency DTMF and H 243 conference control DTMF and H 243 conference control allow you to perform the following actions on a conference from the remote control or keypad of your endpoint Moderate conference Mute or unmute your line Control your volume Block or unblock admission to a conference Moderator level users only m Invite new participants Moderator level users only Procedure 1 Inthe Administrator interface click Multipoint if not already selected 2 Click the Settings tab 3 Click Conference Control 4 Select Enable DTMF Conference control 5 Inthe DTMF Conference Control prefix field choose a symbol for starting the DTMF conference control session You can select pound or asterisk The default is 6 Select Enable H 243 Conference control Configuring the LifeSize Multipoint 21 Configuring Settings CONFIGURING In the Themes section of the Settings tab you can preview pre configured video THEMES display settings and configure custom themes You select theme options when configuring services You can configure a custom theme specifying the text font color background color and border settings for active participants 22 LifeSize Multipoint User Guide Procedure In the Administrator interface on the sidebar click Multipoint if not already selected Click the Settings tab Click

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