User's Guide
Contents
1. Who Should Read This Manual This document is for the person who is responsible for installing configuring and maintaining the PB2 Mobile Printer This document provides you with information about the features of the PB2 and how to install configure operate maintain and troubleshoot it Before you work with the PB2 you should be familiar with your network and general networking terms such as IP address Related Documents This table contains a list of related Intermec documents and their part numbers Document Title Part Number PB2 Mobile Printer Quick Start Guide 930 217 xxx PB2 and PB3 Compliance Insert 933 165 xxx PB2 and PB3 Battery Instructions 943 217 xxx XSim Programmer s Reference Manual 937 014 xxx ESC P Programmer s Reference Manual 937 010 xxx Important cB 0907 01 Radio Information 933 166 xxx Important OWSPA311gi 06 Radio Information 933 167 xxx The Intermec web site at www intermec com contains our documents as PDF files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click Support gt Manuals 3 In the Select a Product field choose the product whose documentation you want to download To order printed versions of the Intermec manuals contact your local Intermec representative or distributor PB2 Mobile Printer User s Guide vii Before You Begin viii PB2 Mobile Printer User s Guide Learning About the PB2 Mobile Printer The2. enabled the printer turns off if no communications are received from the host for 99 seconds To enable automatic power save see Changing Printer Connection Settings on page 13 E Note When the printer is set for Bluetooth or 802 11 The unique Bluetooth Device Address BDA for the printer is printed on the battery door certification label If your PB2 includes the optional 802 11g radio module the printer is configured by default for an 802 11g wireless network connection The unique MAC address for the printer is printed on the battery door certification label Use the PB2 amp PB3 Developer Tool utility to configure Bluetooth and 802 11 settings For more information see the utility online help To download the Developer Tool see the next procedure To download the Developer Tool 1 Browse to www intermec com and choose Support gt Downloads 2 In the Select a Product list choose PB2 A list of downloadable software appears 3 Choose the Developer Tool and follow the prompts to download the application Setting Up Serial Communications For a serial connection to the host computer you need to e configure the PB2 for a serial connection For help see the next section 12 PB2 Mobile Printer User s Guide e connect the PB2 to the host using the optional serial cable P N 5892RJD9 1 For pinouts see Accessories on page 22 Serial port To host computer Serial cable PB2 With Serial
3. P N 937 010 xxx Intermec s Printing Resource Kit provides tools for developing mobile printing solutions for the PB2 For more information visit www intermec com and choose Products gt Applications amp Software gt Developer Library gt Developer Resource Kits Installing Printer Firmware Use only firmware files provided by Intermec Caution To install firmware 1 Configure the PB2 for a serial connection and connect it to the host computer with a serial cable For help see Setting Up Serial Communications on page 12 2 Open a communications program such as HyperTerminal The printer turns on when the program connects to the printer 3 As soon as you see the text bootloader vl xx press Backspace This message appears Erase user code 4 Press Y This message appears Erasing Erased Internal Bank 0 Erased External Flash Chip Send a Hex File 5 Send the firmware file to the printer The printer loads the new firmware which takes 4 to 5 minutes When the firmware is loaded the printer responds with Done 20 PB2 Mobile Printer User s Guide Specifications PB2 Mobile Printer Specifications Specification Height Width Length Weight with battery and paper Power Operating temperature Storage temperature Operating humidity Storage humidity Printhead Print method Print speed Supported bar codes Character sets Memory Charge time Communications Print ratio PB2 Mobil
4. adapter The adapter comes with four different plugs suitable for most regions worldwide Make sure the printer is off and connect the adapter to AC power The Battery LED turns on indicating that the battery is fast charging Note If the other LEDs turn on press the Power button to turn the printer off After about three hours the Battery LED turns off The battery is fully charged Charging the PB2 The AC adapter charger charges the battery in about three hours Note The wall mounted charger is Class II equipment Multiple plug configurations comply with most international standards The wall mounted charger is not supplied with plugs for use in Korea Using the 2 Bay Battery Charger Status LEDs 2 Bay Battery Charger Accessory 1 Plug the AC adapter into the 2 bay charger 2 Connect the adapter to AC power The Status LEDs turn green indicating that the charger is ready to use 3 With the contacts on the bottom and the arrow pointing toward the LEDs place a battery into one of the bays 4 Slide the battery towards the LEDs The battery snaps into place Installing a Battery in the 2 Bay Charger If the battery is not charged the Status LED for that bay turns red When the Status LED turns green the battery is charged and ready to use PB2 Mobile Printer User s Guide Battery Safety Information Follow these tips for maintaining the PB2 battery Be sure to fully charge the battery before long pr
5. full charge In Bluetooth mode printer does not print data from host Solution Remove jammed paper and reload paper supply Make sure the paper supply is loaded correctly Install a battery The printer will not print unless a battery is installed even if you are using the AC adapter charger as a power source If you are unable to print from a host computer try printing a test page Verify that the communication settings from the test page are correct for your connection For help see Printing a Configuration Test Page on page 10 Check the battery and recharge it if necessary Adjust print contrast through the print application Clean the printhead Check the paper supply and make sure the paper door is closed properly Read error Try reading the card again Printhead may be too hot and printer has automatically paused the current print job Check the AC adapter output with a multimeter Output should be 10 VDC e IFAC output is OK there is a problem with the battery or battery charge circuit e IFAC output is not OK replace the adapter Replace the battery Move the printer closer to the host Make sure the host has established a connection with the printer PB2 Mobile Printer User s Guide Calling Product Support If you cannot find the answer to your problem in the PB2 Problems and Solutions table you may need to call Intermec Product Support To talk to a Product Support rep
6. possible gear damage To load paper 1 Press the Paper Door button to open the paper compartment door 8 PB2 Mobile Printer User s Guide 2 Place the 2 inch paper roll into the printer as shown in the next illustration The paper supply should unwind from the bottom 3 Unroll about 3 inches of paper from the roll and position it between the printhead guides Printhead Printhead guide 4 Close the paper door The door clicks when completely closed 5 Press the Power button to turn the printer on 6 Press and hold the Feed button to verify that the paper advances correctly PB2 Mobile Printer User s Guide Tearing Paper D Warning Printing a by 10 Note Using the tear bar is the only way to tear the paper Pulling up and pulling sideways without using the tear bar can cause a paper jam The paper door acts as a tear bar Pull one edge of the paper against the tear bar and then tear down and across against the tear bar to tear the paper The tear bar has sharp edges Be careful when tearing paper or when handling the paper door Configuration Test Page Once the battery is charged and paper is loaded you can print a configuration test page Use this information for reference when installing the PB2 and to verify correct printer operation If you cannot print the test page see Troubleshooting on page 18 Note If you are using the AC adapter charger as a power source the printe
7. 040 001 Use of another battery may present a risk of fire or explosion The battery used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 80 C 176 F or incinerate Note The battery must be cycled several times to achieve maximum capacity To cycle a battery fully charge it and then allow a full discharge through normal use To ensure a full charge make sure the printer is off while the battery is charging To install the battery 1 Slide the battery door latch toward the belt loop knob to unlock the battery door and open the battery door to an angle of about 90 degrees Do not force the door all the way open 2 Orient the battery so the arrow points toward the battery contacts in the battery compartment 3 Insert the end of the battery without contacts into the compartment first The battery drops into place Installing the PB2 Battery Be sure you insert the battery correctly or you may damage the battery contacts in the printer PB2 Mobile Printer User s Guide 4 Close the battery door and slide the latch away from the belt loop knob to lock the latch To remove the battery Unlock and open the battery door and tip the printer to one side to remove the battery To charge the battery with the AC adapter charger 1 2 u by PB2 Mobile Printer User s Guide Plug the AC adapter into the power connector Install the appropriate AC plug on the
8. 11 oO connection make sure DIP switches 3 4 and 5 are OFF 3 Install the battery in the printer and close the battery door The printer is now configured for your connection PB2 Mobile Printer User s Guide 15 Using the Magnetic Stripe Reader D If your PB2 includes the optional magnetic stripe reader follow the next procedure to read cards Note You need an application running on the host computer to read data from the card For more information see the XSim Programmer s Reference Manual P N 937 014 xxx PB2 Magnetic Stripe Reader Slot To use the magnetic stripe reader 1 Position the card so the magnetic stripe faces the paper door 2 Quickly swipe the card through the reader in either direction The Data and Status LED indicates card reading status as described in Understanding the LEDs on page 3 Cleaning cards for the magnetic stripe reader are available from Intermec For information contact your local Intermec distributor Maintaining the Printer 16 To clean the exterior of the printer use a soft cloth and mild cleaner Do not use abrasive cleaner chemicals or scouring pads as these will damage the finish PB2 Mobile Printer User s Guide When you load a new roll of paper or when voids in the printout are apparent clean the printhead and platen roller as described next Do not use sharp objects to clean the printhead This may damage the printer and require service or repair Caut
9. Cable Changing Printer Connection Settings Caution Connection settings are changed by the DIP switches located inside the battery compartment Follow the next procedure to change DIP switch settings Use caution when changing DIP switch settings Carefully use a pointer on the dip switch to toggle its position Do not use a screwdriver and do not apply excessive force To change printer settings with the DIP switches 1 Open the battery door and remove the battery The DIP switches are located inside the battery compartment PB2 Mobile Printer User s Guide 13 14 PB2 DIP Switch Locations The DIP switches are numbered 1 to 8 from left to right By default all DIP switches are off toggled away from the configuration label inside the compartment except for switch 2 DIP Switch Default Positions Only DIP switch 2 is on by default PB2 Mobile Printer User s Guide 2 Change DIP switch settings by carefully pressing a pointer into the switch and sliding it to the other side For more information see the next table DIP Switch Settings Turn These DIP Switches On To Set This Parameter 12 3 4 5 67 8 Enable serial connection Enable Bluetooth or 802 11 connection X Set baud rate 115200 57600 X 38400 X 19200 X X 14400 9600 X 2400 X 1200 X X Parity Bit Enabled X Disabled Odd Even Even X Odd Auto Power Save Enabled X Disabled KK K XX Note If you are configuring the PB2 for a Bluetooth or 802
10. D B2 Mobile Printer Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2008 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending Bluetooth is a trademark of Bluetooth SIG Inc U S A ii PB2 Mobile Printer User s Guide Contents Contents Before You Begins en See En A Mediate das Sut a aaa ia oy weer eis dach die d la v Safety Informations E tt ate B
11. PB2 Mobile Printer is a full featured portable receipt printer designed for a variety of job environments where point of service receipts are required The package contains PB2 Mobile Printer e AC adapter charger e Battery e Belt loop system e Roll of 2 inch receipt paper already loaded in the printer e Printhead cleaning pen e Product documentation Quick Start Guide Compliance Inserts Battery Instructions and Warranty Card For a list of PB2 accessories see Accessories on page 22 Understanding the Printer Features The next illustrations show the PB2 buttons and ports Power button Feed button Paper door button PB2 Buttons PB2 Mobile Printer User s Guide Power connector knob Battery door latch PB2 Serial Port Power Connector Belt Loop Knob and Battery Door Latch The printer features are described in the next table PB2 Feature Descriptions Feature Description Power button Press once to turn the printer on or off Feed button Press to feed paper out of the printer You can also press Feed to print a configuration test page For help see Printing a Configuration Test Page on page 10 Paper door button Press to open the paper compartment door For help see Loading Paper on page 8 Power connector Connects the printer to the AC adapter battery charger For more information see the next section Serial port Connects the printer to a host computer U
12. e Printer User s Guide Description 68 mm 2 7 in 107 mm 4 2 in 138 mm 5 4 in 0 465 kg 1 1b 7 4 V Li ion battery 2200 mAH 10 C to 50 C 14 F to 122 F 20 C to 60 C 4 F to 140 F 20 to 85 non condensing 5 to 95 non condensing 50 mm 2 in wide 203 dpi 8 dots mm Direct thermal Up to 5 6 cm sec 2 in sec Codabar Code 39 UCC EAN 128 EAN UPC Interleaved 2 of 5 Code 128 PDF417 Standard English Latin Optional Arabic Simplified Chinese Traditional Chinese Cyrillic Greek Hebrew Polish 1 MB RAM 4 MB program flash Approximately 180 min Serial RS 232 Bluetooth 802 11g IrDA 25 black max sq in 21 Accessories These accessories sold and ordered separately are available from Intermec e Battery P N 318 040 001 e AC Adapter Charger P N 157261 Charges the battery and runs the printer on AC power battery must be installed or printer will not print e Shoulder Strap P N 757351 e Printhead Cleaning Pen P N 757150 e Magnetic Stripe Reader Cleaning Cards P N 757160 e Serial Cable P N 5892RJD9 1 e 2 inch Receipt Paper P N E24788 e Belt loop P N 756998 2 e 2 Bay Battery Charger e Vehicle Battery Adapter VBA cigarette lighter charger Pinout Diagram 22 Pin 1 mae Serial Port Pin Assignments Pin Signal Description 1 5 COM Logic common 2 TXD RS 232 from printer output 3 RXD RS 232 from host input 4 CTS Clear t
13. inting sessions such as printing receipts with many bar codes and graphics For maximum battery life Intermec recommends charging the battery at 25 C 77 F Remove the battery from the printer before storing the printer for long periods of time The battery storage temperature is 20 C to 40 C 4 F to 104 F Do not store a fully charged battery at temperatures greater than 40 C 104 F for long periods of time the battery may permanently lose charge capacity Dispose of battery according to local regulations Do not throw in trash Do not disassemble short circuit heat above 80 C 176 F or incinerate The battery may explode For more information see the PB2 and PB3 Battery Instructions P N 943 217 xxx Using the Belt Loop PB2 Mobile Printer User s Guide 1 Place the belt loop over your belt and snap it to secure it 2 Insert the belt loop knob into the connector slot on the belt loop and slide the printer down until the knob clicks into place 3 To disconnect the printer from the belt loop press both of the connector latches and slide the belt loop knob out of the slot Note Do not try to remove the printer from the belt clip without o pressing both latches Loading Paper To prevent possible damage to the print mechanism use only receipt paper rolls that are not fastened to the inside core in any way Otherwise the core will be pulled into the mechanism Caution causing jamming and
14. ion To clean the printhead and platen roller 1 Remove the paper from the printer For help see Loading Paper on page 8 Printhead Black mark sensor Platen roller Tear bar PB2 Paper Compartment Paper has been removed 2 Clean the printhead with the included cleaning pen or with a cotton swab moistened with isopropyl alcohol 3 Remove buildup from the black mark sensor and tear bar with a cotton swab moistened with isopropyl alcohol 4 Turn the platen roller with your finger and run a dry cloth small brush or cotton swab moistened with isopropyl alcohol across the roller Ensure that the roller is clean all the way around and the quality of the paper supply used Use a can of compressed E Note Dust build up may occur depending on the environment air to blow dust and paper debris out of the printer PB2 Mobile Printer User s Guide 17 Troubleshooting 18 Most printer operation print quality or printer communication problems can be fixed easily The next table includes some common printer problems and possible solutions PB2 Problems and Solutions Problem Printer does not feed paper correctly Printer does not print Print quality is too light Voids appear in print Data and Status LED is steady red Data and Status LED is flashing red Battery LED does not turn on when printer is connected to AC adapter but printer will not turn on Battery life is short after a
15. o send from printer output 6 RTS Request to send from host input PB2 Mobile Printer User s Guide Jntermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2008 Intermec Technologies Corporation All rights reserved PB2 Mobile Printer User s Guide P N 934 042 001
16. r will not print unless a battery is installed To print a test page 1 Make sure the printer is off before you begin 2 Press and hold the Feed button 3 Press the Power button once to turn on the printer When the printer starts printing the test page release the Feed button 4 To stop or cancel printing the test page press either the Power or Feed button PB2 Mobile Printer User s Guide mmm Serial Number vum Intermec Sample Configuration Test Page Communicating With a Host Depending on the configuration you ordered the PB2 supports either a Bluetooth or 802 11g wireless network connection to a host computer that will send data for the printer to print You can also configure the PB2 to use a serial connection instead For more information on configuring serial connections see Changing Printer Connection Settings on page 13 PB2 Mobile Printer User s Guide 11 Setting Up Bluetooth or 802 11 Communications If your PB2 includes the optional Bluetooth module the printer is configured by default for Bluetooth connections at a baud rate of 115200 The PB2 cannot initiate a Bluetooth connection You must connect to the PB2 from a host such as a handheld computer See the documentation for your computer for more information on connecting to Bluetooth devices communications the printer stays on all the time unless you have enabled the automatic power save feature When power save is
17. resentative in North America or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact to find your local Intermec representative Before you call Intermec Product Support make sure you have the following information ready e Serial number e Firmware version e Communication settings Some printer settings are included on the configuration test page For help see Printing a Configuration Test Page on page 10 Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support gt Knowledge Central to review technical information or to request technical support for your Intermec product Software and Programming Information Intermec offers a variety of applications and utilities for your printer and may provide periodic firmware updates Follow the next procedure to download Intermec files for your PB2 To download printer software 1 Browse to www intermec com and choose Support gt Downloads 2 In the Select a Product list choose PB2 A list of downloadable software and firmware appears 3 Click the file name and follow the prompts to download the file to your PC The PB2 is compatible with the XSim printer language as well as with a subset of ESC P commands For more information see PB2 Mobile Printer User s Guide 19 e the XSim Programmer s Reference Manual P N 937 014 xxx e the ESC P Programmer s Reference Manual
18. roduct information Safety Information Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are in this document A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment Warning A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data aution Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty Disclaimer of warranties The sample code included in this document is presented for reference only The code does not necessarily represent complete tested programs The code is provided as is with all faults All warranties are expressly disclaimed including the implied
19. se cable P N 5892RJD9 1 Battery door latch Slide to lock or unlock the battery door For help see the next section Belt Loop knob Attaches the printer to the included belt loop For help see Using the Belt Loop on page 7 PB2 Mobile Printer User s Guide Understanding the LEDs Data and PB2 LED State Descriptions LED Communications Flashing Green Battery Data and Status PB2 Mobile Printer User s Guide State Steady Green Flashing Blue Steady Blue Steady Red Off Steady Amber Off Steady Green Flashing Red Steady Red Battery LED Status LED Communications LED Description Power is on PB2 is in RS 232 mode PB2 is communicating with host in RS 232 mode Power is on PB2 is in Bluetooth or 802 11 mode PB2 is communicating via Bluetooth or 802 11 radio Low battery charge Battery fully charged when printer is connected to AC power Battery is charging Card was read successfully or card cannot be read for optional magnetic stripe reader Card reader is ready to accept data for optional magnetic stripe reader Printhead is too hot Printing pauses until printhead reaches normal operating temperature One of three conditions e Printer is out of paper e The paper door is open e Card reader error for optional magnetic stripe reader Using the Battery and AC Adapter Charger Caution by Caution Use only Intermec battery model 318
20. ta ai 09 ENEE d dE NEE v Global Services and Support v Who Should Read This Manual vii Related Documents is nec pilose ie a Dani ei dn i A vii Learning About the PB2 Mobile Printer cae 1 Understanding the Printer Features 1 Understanding the LED sorrisi re cc eA eee ee a lol 3 Using the Battery and AC Adapter Charger rires ropt Arip radnika ud PERN 4 Using the Belt Loop sinew dete ous toh Late aes OO Gh ada art 7 Loading Paper ss Feo ia REA 0 ap a aa an 8 Tearing Paper rece nni hail ariani ia Ei nia 10 Printing a Configuration Test Dage ne 10 Communicating With a HOSt ceas e ata so ta Ra ei 11 Setting Up Bluetooth or 802 11 Communications ce 12 Setting Up Serial Communications eee 12 Changing Printer Connection Settings 13 Using the Magnetic Stripe Reader sa gos esa a EE Ae 16 Maintaining the Printer 16 Troubleshootiipi es 3 050 Debt aa aa pate i EE EE e 18 Calling Product Support a aise dee he dare od dech Seel di A Sat at Rais 19 Software and Programming Information ne 19 Installing Printer Firmware eee 20 Specifications 2 4 deed ire aaa a dal Dle dr ea n a ae d i n es 21 AGCCESSOLIES tr rea atte Dai al ee e ei a a 22 Pijo t Diagrami sis scissors e a ei 22 PB2 Mobile Printer User s Guide iii Contents iv PB2 Mobile Printer User s Guide Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional p
21. warranties of merchantability and fitness for a particular purpose PB2 Mobile Printer User s Guide v Before You Begin vi Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF To order printed versions of the Intermec manuals contact your local Intermec representative or distributor Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support gt Knowledge Central to review technical information or to request technical support for your Intermec product Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us Service Location Support For the most current listing of service locations go to www intermec com and click Support gt Returns and Repairs gt Repair Locations For technical support in South Korea use the after service locations listed below AWOO Systems 102 1304 SK Ventium 522 Dangjung dong Gunpo si Gyeonggi do Korea South 435 776 Contact Mr Sinbum Kang Telephone 82 31 436 1191 E mail mjyun awoo co kr IN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu Daegu City Korea E mail jmyou idif co kr or korlim gw idif co kr PB2 Mobile Printer User s Guide Before You Begin
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