USER GUIDE - cardlogic.de
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1. Elyupso Elupso USER GUIDE Evolis Card Printer 2013 All rights reserved March 2013 Ref KU ELY 1 036 ENG Rev AO Copyright Evolis Card Printer March 2013 All rights reserved Copyright notice Users must observe the copyright regulations applicable in their country This manual must not be photocopied translated reproduced or transmitted in whole or in part for any reason and by any electronic or mechanical means whatsoever without the express written consent of the Evolis Card Printer company All the information contained in this document is subject to change without prior notice Evolis Card Printer cannot be held liable for any errors that may be found in this manual or for any loss or damage arising accidentally or as a result of dissemination or use of this manual Trademarks Elypso Evolis Premium Suite and Evolis High Trust are trademarks of Evolis Card Printer All other trademarks belong to their respective holders Warrant Refer to the warranty notice supplied with your printer for warranty terms and conditions and limitations Environmental information Ye Evolis is committed to helping the environment by reducing the energy consumption of its products Evolis printers have been certified ENERGY STAR due to their low power consumption Recycling of end of life products The manufacture of the equipment that you have purchased required the extraction and use of natural resource2. Check the ribbon i Check that the ribbon is fitted correctly and that the cover is closed Check the cards Check that you inserted a card in the manual feeder Check that no cards are jammed in the printer Print a test card See elsewhere in this section for the procedure to be followed gt Blank card ejected 1 Check the ribbon Check that the ribbon is not finished or damaged Replace it or re install it if necessary T T1 2 The print head may be damaged J Li Print a test card If the test card does not print contact an Evolis dealer for technical support or visit the website at www evolis com Small blemishes on the card Horizontal white lines Blurred image gt Poor print quality The card surface may be dirty Check that your cards are perfectly clean Use new cards a Cleaning roller or print head clogged Run a cleaning cycle m The ribbon is not correctly fitted Check that there are no wrinkles on the ribbon surface m Print head dirty or damaged Clean or replace the print head a The ribbon is not correctly fitted Check that the ribbon is correctly positioned in the printer Poor ribbon synchronisation Open and close the printer cover to synchronise the ribbon m Dirty printer or cleaning roller Clean the printer a Use of incompatible cards Check that the cards used match the specifications We recommend that you obtain your cards from an Evolis dealer Use o
3. ROHS m 13 56 MHz PLL ASK semi duplex operation Expected in September 2013 Power supply a Power supply module 100 240 Volts AC 50 60 Hz 1 8A a Printer 24 Volts DC 3 A Environment a Min max operating temperature 15 30 C 59 86 F a Humidity 20 to 65 without condensation a Min max storage temperature 5 70 C 23 158 F a Storage humidity 20 to 70 without condensation a Ventilation in operation open air Other m Resident fonts e Arial 100 Arial bold 100 e Bar codes code 39 code 128 EAN 13 2 5 interweaved 49 Appendix B B1 Compliance statements In this section you will find the certifications for your Evolis printer Compliance statements Concerning Safety and Electromagnetic Compatibility of Radio Equipment R amp TTE 1999 5 CE Directive 2006 95 CE et 2004 108 CE Manufacturer name Evolis Card Printer Manufacturer address 14 avenue de la Fontaine Z 1 Angers Beaucouze 49070 Beaucouz France Equipment name Elypso Year of manufacture 2013 the undersigned Serge Olivier Declare under my own responsibility that the product described above complies with the essential applicable requirements of the 1999 5 CE 2006 95 CE et 2004 108 CE directive Article 3 1 b electromagnetic compatibility protection requirement Safety standard applied EN60950 1 2006 A11 EN50364 2001 EN62311 2008 Article 3 1 b electromagnetic compatibility protection requirements EMC
4. PKN number of the print head kit in Enter PKN no the number you noted down in step 2 Then click Confirm If the print head kit number is not entered correctly printer malfunctions may occur and the warranty may be voided D f j i gt Step 4 Cleaning the printer On your printer s control panel the CLEANING light is lit CLEANING Cleaning is absolutely necessary after changing the print head No print jobs can be run until the cleaning A operation has finished Refer to section 3 Maintenance to carry out cleaning Once cleaning has been carried out your printer is once again ready to customise your cards E Wait for 2 minutes after cleaning before using your printer 4 3d UPDATING THE FIRMWARE under Windows Updating the firmware is a simple operation but one which if not properly completed can result in your printer breaking down Before any update please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an Upgrade In general such updates are only required in the event of problem or malfunction that has been clearly identified by your Evolis dealer Updates can be downloaded from the website at www evolis com 1 Go to the Support amp Drivers menu then select your printer model and click on the Print drivers and Firmware link 2 Then click on the file for the corresponding Firmware Accept the download then save the file
5. Printer commands prompt Magnetic encoding Taki F Installable options e Print head replacement e Firmware update gt ry Administration ra Ejectcard Encode track s Read track s ok cancel Apply Reset to default settings Magnetic Encoder dialogue box The Magnetic Encoding dialog box is opened by clicking Encoding followed by Magnetic Configure stripes allows you to select the desired format for each stripe See the table in this Appendix for information regarding ISO 7811 standards Coercivity sets the magnetic encoding to high HiCo or low LoCo coercivity A magnetic stripe that is encoded with high coercivity is more resistant to external disturbance than a magnetic stripe encoded using low coercivity Encoding via an application is used to encode magnetic stripe cards from applications under Windows such as Word for example A text field enclosed within and characters or some other character which the user can define will be interoreted as an encoding command by print driver Selecting Maintenance then Dialog with the magnetic encoder Magnetic encoding allows one or more magnetic stripes to be directly encoded from this window simply by selecting them and entering the data to be encoded Click on the Encode stripe s button to run the encoding cycle 53 Cleaning the magnetic encoder The magnetic encoder head requires regular maintenance in order
6. in a directory on your hard drive The firmware is stored compressed as a zip file which you will need to extract Then double click on the file in the directory in order to run the firmware installation program When requested by the program follow the instructions in order to select the printer and start the operation The firmware download is in progress 6 After about thirty seconds the firmware has transferred to the printer and the operation is complete E If the printer is not showing a READY status this means that the update has not been carried out correctly or possibly that the printer is not working properly Check the connection cables and run a new update The update is complete and your equipment is ready to customise your cards Never interrupt the transfer between computer and printer during the download phase powering off the printer or computer unplugging a cable This would result in a complete inability to restart the printer Should such an incident occur please contact your Evolis dealer who will replace your printer s processing board The update of the firmware can be carried out from the Evolis Print Center 4 3e UPDATING THE PRINT DRIVER Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options Before any update please contact your Evolis dealer who will be able to guide you on the advisability or otherwis
7. to ensure the integrity of the data encoded onto cards Cleaning of the magnetic encoder is carried out when the printer runs an advanced cleaning sequence with impregnated 415 cards see the Maintenance section of this manual for further information Repeatedly running the cleaning card through the printer cleans the card feed rollers the cleaning rollers the print head and the magnetic encoder read write head If in between two routine printer cleaning runs every 1000 cards inserted the read write process fails with more than one card it is recommended to run an advanced printer cleaning sequence manually please see the Maintenance section of this manual for the procedure to follow ISO 7811 magnetic encoding standards Stripe number Character set Number of characters Alohanumeric Stripe 1 210 ppp ASCII 32 95 Numeric e 3 Stripe l i PER ASCII 48 62 Numeric 3 Stripe 1 210 ppp ASCII 48 62 tor Dots per inch 2 Except for the 2 character 3 Including the Start Stop and LRC characters These characters are automatically handled by the magnetic encoder 54 Clb CONTACT SMARTCARD ENCODING A printer fitted with a smartcard contact station works in exactly the same way as a basic card printer The Evolis smartcard contact station is used to program chips to ISO 7816 2 standards Contact station location The contact station is a module installed either in the factory or on site by yo
8. you have taken to resolve the problem In addition to enable you to find answers to your questions 24 7 the www evolis com website includes a number of aspects related to day to day use of your printer 4 4b FINDING INFORMATION ON WWW EVOLIS COM If you need additional technical help you will find a great deal of information on using and troubleshooting Evolis printers under the Drivers and Support section on the Evolis website at www evolis com This section offers downloads of the latest versions of firmware print drivers and user manuals videos about using and maintaining Evolis printers and an FAQ section giving answers to the most frequently asked questions FAQ Frequently Asked Questions Appendix A Al Technical specifications This section presents your printer s technical printing properties General technical features a Single side or double sided print module edge to edge printing a Colour sublimation and monochrome thermal transfer a 300 dpi print head 11 8 dots mm a 16 million colours m 16MB RAM Printing speed Full card print a YMCKO 20 2s card a YMCKO K 27 3s card a Monochrome 6 5s card Card management and technical data a Manual feeder a Optional reject box 30 cards a Card thickness 0 50 to 1 25 mm 20 to 50 mil a Card types PVC and composite PVC cards recycled PET cards PET cards ABS and special clear overlaid cards a Card format ISO CR80 ISO 7810 53 98 mm x 85 60 mm Und
9. 7810 and ISO 7811 standards i The magnetic stripe must be moulded into the card to work properly Never use cards with a glued on magnetic stripe 51 Card positioning Magnetic stripe cards must be placed in the manual card feeder so that the magnetic stripe is facing downwards as shown below Insert a magnetic card Hold the cards as shown in the diagram magnetic stripe downwards j i j j j j j j i i j i L i il F Leak 1 AFAL j 1i L VAL AVN i iN i NUA l AT i t t i AM L Lt EDSO 52 Configuring the Evolis Print Center When first installing the Evolis Print Center the magnetic encoder functions need to be configured The magnetic encoder functions may be accessed from the Evolis Print Center Properties by right clicking the name of the printer r Evolis Elypso Properties N Printing a f ig Encoding Track settings V Auto Id to F n A qo leaning Track 1 System details Track 2 a Track 3 Y v v v Eo OJ a Administration Coercivity High coercivity 7 Encoding through an application Standard v Lead in code Trail in code E OK Cancel Apply Reset to default settings k gt Fe Printing v wf Encoding V Direct communication Magnetic Printer command gt FX Cleaning i gt System details Answer 7 of Maintenance
10. an start printing Elypso 4 2 Diagnosis help In this section you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis dealer to help you as effectively as possible 4 2a PRINTING A TECHNICAL TEST CARD The technical test card must be printed when you receive your machine to ensure your printer is operating correctly This card shows various items of technical information concerning the machine serial number firmware cleaning operations print head etc You may be asked for these by your dealer gt Printing a technical test card 1 I Wait for any current print jobs to finish Check that there is a ribbon and card in the printer Press the pushbutton for four to five seconds until it turns off Press and hold down the pushbutton again The pushbutton light comes on Release the pushbutton once the light flashes T The test card is printed in colour if a colour ribbon is fitted in the printer or monochrome if the ribbon is monochrome and on both sides if the double sided printing function has been enabled 5 The printed card is ejected by the manual feeder Printing the technical test card can also be launched from the Evolis Print Center 4 2b PRINTING A GRAPHIC TEST CARD The graphic test card is used to check the print quality in colour or monochrome the offsets and whether the ribbon is synchronise
11. and check it has clicked shut O Double click the cleaning button on the control panel before inserting the cleaning card Remove the film from the adhesive card and insert the cleaning card into the feeder as shown adhesive side up Cleaning starts O The used cleaning card is ejected automatically by the manual feeder EPC Routine cleaning may also be carried out from the Evolis Print Center by clicking on Start cleaning 3 2b SERVICING THE PRINT HEAD FT Recommended cleaning cycle whenever the ribbon is changed ile e e e e e e NOW Servicing accessory special cotton bud impregnated with isopropyl alcohol However fo maintain the original print quality and to absorb surplus ink on the print head we recommend that you regularly clean the print head whenever the ribbon is changed and during the routine cleaning using the cotton buds supplied by Evolis You must also protect the print head and its components from any discharge of static electricity Unplug the printer from its power supply before cleaning the print head Follow the cleaning cycles scrupulously Avoid any contact between the print head and any metal or sharp objects Avoid touching the print head directly with your fingers as this could affect print quality or permanently damage the print head Follow the procedure below Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impr
12. can purchase a double sided printing upgrade by contacting your Evolis dealer This printing upgrade is an activation key to put into the printer This operation is quick and easy to perform Carry out the following procedure 6b Turn on your printer Your card printer must be Powered on and active not in standby mode 2 Open the card printer cover Remove the ribbon from the card printer if present 6 Take your activation key and insert it in the location provided G Close the cover The 3 LEDs on the control panel start flashing one after the other for between 5 and 10 seconds Activation has finished and is successful when the 3 LEDs remain lit for several seconds then turn off Open the card printer 1 and remove the activation key 2 Put the ribbon back 53 Close the cover w Sansa Teng NASA mQ 2 6 Connecting to a network Ethernet and Wi Fi All Evolis printers can be fitted with a TCP IP network connection This function is available as standard on the Zenius Expert Out of the box the printer comes configured in DHCP mode Dynamic Host Configuration Protocol which means that its IP address is supplied by the network In addition to these basic settings the network administrator has the option of configuring the printer differently in order to comply with the constraints imposed by the corporate LAN z Printer connected in a subnet in DHCP mode z Printer connected to a s
13. d correctly To print the graphic test card check first of all that a ribbon and a card are present in the printer Go to Evolis Print Center select System information and click on the Test cards tab Then click the Graphic test card button The card is printed and the printed card is ejected by the manual feeder Printing the graphic test card can only be launched from the Evolis Print Center 4 2C IDENTIFYING INSTALLED SOFTWARE VERSIONS You can identify directly the system versions installed print driver set etc ab In Evolis Print Center double click the name of the printer to display its Properties 62 Click System information then System information 0 In CL ZS TT 4 3 Troubleshootin fi Do not attempt to use tools or other items to repair your printer in the event of problems in case major damage El is caused 4 3a PRINTING PROBLEMS gt Nothing prints ab Check the print driver Check that there is a print driver for your printer in the Windows configuration Check that the printer is selected as the default printer 2 Check the printer s power supply Check that the power cable is correctly connected to the printer and to a working electrical socket Check that the printer is on and that the pushbutton is lit Make sure you are using the power supply unit supplied with the printer i Check the USB cable Check that the USB cable is connecting the printer to your computer
14. d as follows gt Step 1 Removing the defective print head i 1D Open the printer cover Locate the print head Press on the plastic part behind the head pressure plate and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork then remove the lugs from their slots Tilt the head carefully downwards and disconnect the connector linked to the cable without using force on the mechanism i S N 4 gt DA h AR gt Step 2 Installing the new print head aD Note the code shown on the white label stuck on the print head You will be asked for this code in Step 3 2 Take the new head and insert it vertically white connector upwards raising it in the two guides so as to trap the lugs of the fork in their slots Then lower it by pressing on the two forks a click will be heard Connect the cable into its socket making sure it is the right way round Do not use any force as this part is relatively fragile Press down on each side of the connector to ensure a good connection is made O The head is back in position O Close the cover The print head is now fitted gt Step 3 Configuring the new print head 1 Power up the printer and check that it is properly connected to a computer on which the prinfer s Evolis Print Center is installed 2 In Maintenance of Evolis Print Center click on the Change print head tab Enter the
15. e Acard is moved from the feeder towards the antenna and Is positioned nearby e The chip is programmed via the computer s serial or USB interface connecting the built in encoder and the computer E Refer to the Evolis Programming Guide for further details on programming contactless smartcards 60 Appendix D D1 Consumables and accessories Evolis offers a full range of consumables and accessories Evolis High Trust soecially designed to work with its printers Tested and approved by Evolis R amp D and Quality departments these consumables and accessories provide optimum print quality and reliability Ribbons Description PRIMACY ELYPSO Monochrom ribbons RCT011XXX Black 1000 prints roll e e RCT012XXX Blue 1000 prints roll e fe fe RCT013XXX Red 1000 prints roll e e O RCT014XXX Green 1000 prints roll e e RCT015XXX White 1000 prints roll e e RCT016XXX Metallic gold 1000 prints roll e e e RCT017XXX Metallic silver 1000 prints roll e fe fe RCTO18XXX Scratch off ink 1000 prints roll e e RCT019XXX BlackFlex for printing on ABS and special overlays 1000 prints roll e e e RCT021XXX White signature panel 1000 prints roll e fe fe R2FO10XXX KO black and clear overlay 600 prints roll e e e Rubans Couleur R5FOO2XXX YMCKO 200 prints roll e e e R5FOO8XXX YMCKO 300 prints roll e e R5HOO4XXX 1 2 YMCKO 400
16. e card is printed Card positioning There is in theory no restriction on card positioning when programming in contactless mode However the miniaturisation of components is bringing about the emergence of cards fitted with mini antennae If this is the case please see your card supplier for further information about where such mini antennae are located within the card so as to position the card as close as possible to the encoder s antenna Doing so will ensure optimum encoding of the cards 59 Computer connection If your encoder is supplied with an USB interface it will either be connected to the printer s internal USB Hub or equipped with a USB cable to connect to your computer directly In the first case your printer s USB cable is used to drive firstly the printer and secondly the encoder from the computer If your encoder Is supplied with an RS 232 interface it needs to be connected to the computer via a serial cable This cable plugs into the orinter s female DB 9 socket and into a COM port on the computer DB 9 connector pins RS 232 signals serial Not used RxD TxD Not used GND Not used RTS Cis om OO ham o Bam I mem NO Not used A sequence of commands must be sent via the printer s interface to insert a card in the printer then position it close to the antenna to establish radio communication between the card and the encoder The command sequence is as follows Sending the SIC sequence
17. e of carrying out an upgrade Updates can be downloaded from the website at www evolis com Gp Go to the Support amp Drivers menu then select your printer model and click on the Print drivers and Firmware link 2 Then click on the file for the corresponding print driver 6 Accept the download then save the file in a directory on your hard drive The firmware is stored compressed as a zip file which you will need to extract 6 Then double click on the setup exe file that you have just downloaded in order to run the installation program For more details about the procedure please see the Installing the print driver section 4 4 Technical support If you are having difficulties in configuring and using your printer read this manual carefully If you do not manage to solve your problem you can obtain further information and help from the Evolis partner network 4 4a EVOLIS PARTNER NETWORK For any unresolved technical problem contact an Evolis dealer If you do not know any Evolis dealers visit the www evolis com website and send us your question Evolis will pass on the contact details of your nearest Evolis dealer When calling an Evolis dealer you do need to be close to your computer and ready to provide the following information b Your printer model and serial number 62 The configuration and operating system that you are using A description of the incident that has occurred A description of the steps that
18. egnated with alcohol 2 Unplug the power supply cable open the cover then find the print head Gently rub the cotton bud from left to right along the print head for a few seconds Close the cover Reconnect the printer 3 3 Advanced cleanin For a more in depth clean we recommend carrying out an advanced clean every five routine cleaning cycles Evolis provides an Evolis High Trust maintenance kit consisting of 2 adhesive cards 2 impregnated T shaped cards a cleaning pen and a box of 60 wipes The T shaped card is used to clean the card feed rollers and the magnetic encoder head To ensure advanced cleaning is carried out properly the procedure given below must be followed 3 3a ROUTINE PRINTER CLEANING NO Recommended cleaning cycle every 5 routine cleaning cycles SB Servicing accessories impregnated T shaped card and adhesive card Follow the procedure below O Open the printer cover 62 Remove the ribbon as shown on the diagram Q 6 Close the cover and check it has clicked shut Double click the cleaning button on the control panel before inserting the cleaning card O Take the T shaped cleaning card and insert it in the manual feeder as shown Cleaning starts O Remove the T shaped card then remove the film from the adhesive cleaning card 1 and insert the cleaning card into the feeder as shown adhesive side up 2 Cleaning starts Q The used adhesive ca
19. er specific conditions 46 Ribbons To maximise the quality and lifetime of the printed cards the service life of your print head and the overall reliability of your printer use Evolis High Trust ribbons a Automatic identification and setting a Ribbon inserted in a cassette to make handling easier a Graphic notification of the ribbon level almost finished finished a Integrated ribbon saving for monochrome printing a Ribbon e YMCKO 300 prints roll e YMCKO K 200 prints roll e 1 2 YMCKO 400 prints roll e KO 600 prints roll e Monochrome ribbons 1000 prints roll e Hologram ribbon 400 prints roll Under specific conditions Ports connectivity m USB 1 1 compatible 3 0 a Ethernet TCP IP 1OBaseT 100BaseT Traffic Led a Wireless connection 802 11b g option Display LEDs a Graphic printer notifications e Feeder empty e Cleaning alerts e Ribbon nearly finished finished warning e ETC Dependant on your version of Windows Software a Supplied with Evolis Premium Suite for Windows e Printer driver e Evolis Print Center for the administration management and configuration of the printer e Evolis Printer Manager for two way graphic notification e Compatible with Windows XP SP3 Vista 32 64 W7 32 64 W8 32 64 m Linux platform on request a SDK available on request Requires net 4 0 client profile version 2 For older versions of Windows you can only use the printer via a printer driver there i
20. f cards obtained elsewhere is liable to adversely affect print quality and or damage the print head gt Partial or incorrect printing Oo Check the print settings Check that no area of the card design to be printed is outside the print margins Check the document orientation portrait or landscape in the Evolis Print Center configuration 2 Check the interface cable If irregular characters are printed check that you are in fact using the USB cable supplied with your printer Check the connection between the computer and the printer Try using another cable of the same type 6 Check that the printer is clean Clean the printer especially the cleaning roller See the maintenance section O Check that the cards are clean Store your cards protected from dust i Fear Check the ribbon Check that the ribbon is fitted correctly Check that the ribbon spools freely Check the print head Should horizontal straight lines appear on printed cards it is likely that the print head is dirty or damaged See the section on maintenance and troubleshooting If the problem persists contact an Evolis dealer or visit the website at www evolis com 4 3b FREEING JAMMED CARDS Control panel displays MECHANICAL ERROR m Card jammed in the printer Print jobs are interrupted Do not turn off your printer as this cancels pending print jobs in the printer s memory Remove the card as follows O Open t
21. ference by Information Technology Equipment VCCI Its use in or close to a residential area may cause radio interference in which case you must take appropriate steps OBIS FRUE SEARS HERAS VCCI ORF ICBO VTIFABSRRMHEBCT TORE KERTET AZE ABAIELTURTSD COBBPIVAPCTLEY a gt HERL T WASHSZE BiFMBeEBMOTCEPHVEF PIRES AASB I CS TITEL UMWRUALTEFSAUL Appendix C C1 Encoding options Some models of Evolis printers are equipped with encoding systems which are used to customise magnetic strios and contact and contactless smartcards With Elypso Expert if is possible to install up to three types of encoder in the printer magnetic stripe contact and contactless smartcards Cla MAGNETIC STRIPE ENCODING A printer fitted with a magnetic encoder works in exactly the same way as a basic card printer The Evolis encoder encodes the magnetic stripes in a single pass then runs a data check Although able to be configured as high coercivity HiCo or low coercivity LoCo by a simple click in Evolis Print Center Evolis magnetic encoders come factory set for high coercivity HiCo Location of the magnetic encoder The magnetic encoder is a module installed either in the factory or on site by your Evolis dealer The read and write head is located under the path taken by the cards and before the print head The encoding sequence for a card is always carried out before the printing Use only magnetic stripe cards that comply with ISO
22. he printer cover and remove the ribbon 2 Press the pushbutton to turn the card transport rollers If the card is still stuck inside the printer slide it manually towards the printer output 6 Replace the ribbon then close the printer cover Zz ee j To prevent card jams 1 Check that the thickness of the cards used matches the specifications set out in Appendix A Technical specifications in this manual 2 Check that the cards are flat Keep them in a horizontal position amp Check that the cards are not stuck together Shuffle the cards before loading them in CL Lu I I I li 0 in CL Lu 4 3c REPLACING THE PRINT HEAD The print head is a sensitive component of your equipment It determines the print quality and regular servicing along with an immediate environment free from dust or other particles ensure a lengthy useful life Nonetheless the print head may sometimes need to be replaced Evolis has designed a unique device enabling users to undertake such replacement with no tools needed simply by following the instructions very carefully Before doing anything else please contact your Evolis dealer in order to check the advisability of replacing the print head The dealer will supply a new print head if need be JOT For more information on print head warranties refer to the Evolis warranty booklet To exchange the print head please procee
23. ho will tell you the procedure to follow Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry You will be asked for the full original packaging outer box inner wedges and protective bags in the event that the printer is returned If the printer is returned without its original packaging and components are damaged in transit these components will no longer be covered by the warranty You will be charged for new packaging for shipping the printer back to you Accessories supplied with your printer Power supply unit SWITCHBOX Type F10723 A or CWT type KPL O65M a Mains power cable m USB cable a Reject box optional a Installation documentation and software CD ROM m Starter cleaning kit s Warranty notice If any of these components is missing please contact your Evolis dealer Use only the power supply unit supplied with your Evolis printer SWITCHBOX Type F10723 A or CWT type KPL 065M Use only the USB cable supplied with your Evolis printer The Evolis printer must be placed in a dry location protected from dust and draughts but well ventilated Take care to keep your printer on a flat sturdy surface able to bear its weight 1 2 Description of the printer and its functions Cards and ribbon Cleaning Printer Wi Fi option A Manual card feeder F Power cable socket B Control panel G Place for Kensington l
24. hrough your printer and how it works Take some time to read it in order to better understand your printer and its features and to save time during installation and use As with all Evolis products a great deal of care has been taken over this manual Should you find an error however please let us know by emailing us at info evolis com a Contents a C Elupso The bookmarks found top left of your screen can be used to navigate between the various sections in this user guide Icons The following icons are used in this manual to highlight important information Information providing further details or depth about certain points in the main text Indicates that failing to take the recommended action is liable to damage your printer This symbol indicates that a video showing the procedure is available on the www evolis com website and clicking on it takes you straight to on line help This symbol links to Evolis Print Center accessible from your computer which you can use to administer and manage you printer and change its settings Getting started 1 1 Unpackin Your printer is supplied with several accessories that we ask you to look at closely This list may vary depending on your location The printer is shipped in special packaging designed to prevent any damage in transit If you notice any visible damage do not hesitate to contact the shipper and immediately inform your Evolis dealer w
25. ide or by visiting the website at www evolis com 3 2 Routine printer cleanin 3 2a ROUTINE PRINTER CLEANING The print head warranty is directly linked to routine cleaning of your printer If you do not carry out this cleaning at the required times the print head warranty will cease to be valid Recommended cleaning cycle whenever the ribbon is changed Mandatory cleaning cycle when the cleaning warning is triggered Servicing accessory adhesive cleaning card Your printer is fitted with a cleaning warning system which is triggered after a certain number of cards have been inserted You should proceed with the routine cleaning of your printer as soon as the warning is triggered If you continue to run the printer despite the warning and if the warning light remains lit the print head warranty will be automatically voided owing to a failure to comply with your contractual maintenance obligations Cleaning required after AE ee ee fail Warranty invalid after Oh flashi before warranty voided e A SOS warning light flashing warning light steady warning light steady Follow the procedure below to ensure you have carried out regular cleaning properly Repeatedly running the adhesive card through the printer cleans the cleaning roller in order to maintain print quality and increases the service life of the print head 1 Open the printer cover 2 Remove the ribbon as shown on the diagram Close the cover
26. inter Manager service is only recommended if there is a conflict with other applications installed on your computer The Evolis Printer Manager service is the best way of monitoring your printer effectively from your workstation MS Access Ms Excel MS PowerPoint 2 4 Printing a card A large number of Windows applications allow documents to be printed for example the tools in Microsoft s Office suite i e MS Word To gain familiarity with the layout of a card and configuring its formatting and printing we suggest the following example gt In Microsoft Word After having set the Evolis printer as the default m Start the MS Word application a Click on the File in the menu bar then on Page Setup a In the Margins tab set all margins to 0 then in the Orientation section select Landscape a The Paper tab has a Paper Size option select CR80 Card a For Word 2010 click the Page layout tab then click on Size and select CR80 Card Close the window by clicking OK Your Word window should now look like this You are ready to customise your card by adding the various items that go to make up a card z Logo and Illustration a Identification photo Fixed and variable texts a Bar Code etc Once ready click on File and then on Print eT Li or EFP Prangais Fr OE 2 5 Double sided printing If your printer prints on only one side of the card and you want to print on both sides you
27. n a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try the following measures Reorient or relocate the receiving antenna Increase the distance between the equipment and the radio or television Connect the equipment to a circuit other than that to which the receiver is connected Consult the supplier or an experienced radio TV technician Use of a shielded twisted pair cable is necessary to comply with the restrictions laid down by part 15 of the FCC Rules for Class B digital devices Pursuant to Part 15 21 of the FCC Rules any changes or modifications made to this equipment without the express written consent of Evolis Card Printer may cause harmful interference and void the FCC authorisation to operate this equipment It is recommended to respect a distance of 20 cm between user and RFID module when the module is powered This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Japanese radio frequency interference VCCI This equipment is Class B information technology equipment based on the rules laid down by the Voluntary Control Council For Inter
28. ock C USB connector type A H Pre cut slot for the optional D USB connector type B reject tray E Ethernet connector s Thermal print head L Place for the activation key for the flip over module J Cleaning roller M Dust filter K Side panel opening mechanism N Serial number label Look at the getting started video described in the following section 1 3 Installation 1 3a CONNECTING THE PRINTER gt Connection to the power supply The printer must be connected to a properly protected and earthed electrical installation FI Laite on liitett v suojamaadoitus koskettimilla varustettuun pistorasiaan NO Apparatet m tilkoples jordet stikkontakt SE Apparaten skall anslutas till jordat uttag O Connect the power cable to the power supply unit then plug the power supply unit connector into the printer 2 Next plug the end of the power cable into an earthed power socket 6 The printer is powered on the control panel lights up showing the printer is working properly If the control panel does not light then either installation has not been carried out correctly or the printer is not working properly Check the installation Before attempting any maintenance ensure that the power cable is always unplugged For your personal safety ensure that the cable and power supply unit remain easy to access especially in the event of an emergency To save energy the printer will automa
29. om dust gt Loading the cards GD After starting your print task insert card into the manual feeder Ensure the cards are positioned as illustrated in the diagram gt Removing printed cards Once the print cycle is complete the card is delivered by the manual feeder gt Adjusting card thickness The printer accepts cards between 0 50 mm and 1 25 mm thick 20 to 50 mil gt Managing the reject box a The printer is fitted with a removable optional reject box which is positioned behind it The reject box can hold 30 cards To empty it just remove the cards in it Evolis recommends that you empty this box regularly i EPC The printed card can be programmed in Evolis Print Center to be ejected either from the manual feeder or the reject tray if you choose the option Elypso Printing 2 1 Installing the print driver New advanced functions automate printer configuration after the print driver has been installed Your printer is delivered with a CD containing the print drivers for Windows and Macintosh platforms To install a print driver insert the CD into your computer and select the print driver menu A program will guide you through the entire installation process Do not connect your USB cable to your computer until prompted to do so by the installation program For the connection procedure see the section on Connecting the Printer Follow the installation procedure scru
30. ore detail on the meanings of each of the settings 2 3 Notification of messages and warnings The Evolis Printer Manager has an additional function allowing the printer fo communicate with the user with notifications There are several types of notifications Messages about the maintenance of the printer Messages and alerts associated with the ribbons their compatibility with your printer or the nature of your print requests Warnings about problems which have stopped the printer When the Evolis Printer Manager is active a small icon is displayed in the bar on the bottom right of your screen The colour of the icon varies according to the status of the printer Green Printer ready m Orange Information message issued printing stooped Red Warning message issued printing stopped a Grey Printer in hibernation mode disconnected or communication interrupted When a notification is issued it is disolayed in a window of the following type F Depending on the type of message you can either Evolis Elypso Get additional help from the Evolis support site requires an Internet connection Cover open error The cover was opened during the Interrupt the printing task printing cycle Close the cover and click on resume A Restart the task The Evolis Printer Manager service can be disabled by right clicking the Evolis icon on the status bar Interrupting the Evolis Pr
31. prints roll e fe R6FOO3XXX YMCKO K 200 prints roll e Special ribbon RVA022XXX Genuine Globes hologram ribbon 400 prints roll e 9 9 XXX the product reference number may vary depending on your region v v Cards and accessories IR fam i Accessoires de nettoyage Regular cleaning kit for servicing the cleaning roller and print head pence 5 adhesive cards 5 cotton buds Ol O a BOLE Aae e is ab Faisin een Sy pea Sh 60 impregnated antistatic wipes gt ACL003 Aii a E kit for servicing the cleaning roller D D D ACLOO4 Is case ie ence ah cleaning the card feed rollers D D D A5003 ele Aer one naa aoe ea 2 ACLOOS Pen cleaning kit for cleaning the print head D D D 3 cleaning pens up to 8 uses per pen Cards Blank white PVC cards Standard 0 76 mm Sau 5 boxes of 100 cards D a 2 C4002 E Ae O Standard 0 50 mm D D D C4003 Aa EIE pee had Standard with HiCo mag stripe 0 76 mm D D D C4004 PPPE ie ila Standard with LoCo mag stripe 0 76 mm D D D C3001 Blank white PETF cards Standard 0 76 mm D D D 500 cards box magnetic encoding only possible on Expert version 62
32. pulously All versions of Windows and Macintosh require the user to have administrator rights to install the driver 2 2 Managing the print settings Once the ribbon has been installed your Evolis printer will automatically adapt its parameters and settings to suit the ribbon A graphic application called Evolis Print Center is available to help you if necessary to change certain predefined settings To access this application From the Start button on the bottom left of your screen in the Windows task bar select All programs Evolis Card Printer Evolis Premium Suite Evolis Print Center a The application displays all connected Evolis printers s Select the desired printer a Right click the name of the printer select Properties to access the settings or double left click the name of the printer Card orientation e Card orientation Portrait Landscape Front side Feeder Hopper Ribbon Front side graphical settings Back side graphical settings Varnish adjustment P ali Encoding Back side _ Rotate by 180 v FFE cleaning 8 gt System details gt of Maintenance tee gt rn Administration Evolis Print Center service running NOW Pay attention to the settings defined under the print driver Properties and do not hesitate to contact your Evolis dealer for any advice and assistance needed before making any changes Koa Please refer fo the Evolis Print Center manual for m
33. rd is ejected automatically by the manual feeder Routine cleaning may also be carried out from the Evolis Print Center by clicking on Start cleaning Before using your printer remember to reset the gauge to the desired card thickness Elypso 3 3b SERVICING THE PRINT HEAD Emma NO Recommended cleaning cycle every 5 routine cleaning cycles Servicing accessory cleaning pen Follow the cleaning cycles scrupulously 1N Avoid any contact between the print head and any metal or sharp objects Avoid touching the print head directly with your fingers as this could affect print quality or permanently damage E Unplug the printer from its power supply before cleaning the print head the print head The cleaning pen can be used up to 8 times for cleaning the print head Follow the procedure below 1 Remove the cover from the cleaning pen al 2 Unplug the power supply cable open the cover then find the print head A Gently rub the pen from left to right along the print head for a few seconds 6 Close the cover Reconnect the printer 3 3c SERVICING THE DUST FILTER The dust filter is located above the print head fan This filter can become fouled up over time and it is recommended to clean it once a year or every 10 000 cards depending on your working environment Open the printer cover Locate the dust filter 62 Remove the filter by pulling il upwards and slide if ou
34. s It may contain materials that are hazardous to health and the environment To prevent the dispersal of such materials into our environment and reduce the pressure on our natural resources we recommend that you use existing collection systems These systems will appropriately re use or recycle most of the materials in your end of life equipment h The crossed out dustbin symbol on your device is a reminder to use these systems If you need further information on collection re use and recycling systems contact your local or regional waste management body Do not hesitate to contact us to find out more by visiting our website at www evolis com or by emailing the following address info evolis com About your new printer Thank you for choosing an Evolis printer Using your new printer you will be able to create a wide variety of high quality cards and badges which can be printed in various thicknesses colours and styles This printer Uses consumables and accessories available from Evolis For further details visit our website at www evolis com Warranty registration Please register on line at www evolis com to receive our special offers and general information Once on the website click on Drivers and Support then on Register your printer and fill in all the fields giving in particular the model and serial number found on your printer Getting started The purpose of this user guide is to guide you step by step t
35. s no Print Center or Printer Manager 47 Warranty conditions a 1 year warranty printer and print head a Warranty extension available please contact your Evolis dealer Warranty subject to strict observance of the special usage and maintenance conditions and use of Evolis High Trust ribbons Dimensions and weight a Dimensions H x W x L 195 x 205 x 314 mm a Weight 2 95 kg Acoustics tested in accordance with ISO 7779 Sound pressure in assistant positions L_ colour mode YMCKO e In operation 48 dB A e Standby mode background noise level pAm Security m Place for Kensington lock a Data encryption for magnetic encoding Eco design and certifications a Standby mode and reduced power consumption a Printer ENERGY STAR certified a Printer meets the Energy Related Products Directive ErP 2009 125 EC Contents of the packaging m Printer a CD ROM with printer driver user manuals a Cleaning equipment m USB cable m Reject box option a Power supply unit a Power supply lead differs according to region 48 D LL Options amp accessories Double sided printing upgrade kit m Reject box a Encoding options e Can be combined fitted on site using additional modules e Magnetic stripe encoder e Chip contact station e Smartcard encoder e Contactless card encoder e Others on request Certifications and declaration of conformity s CE FCC IEC VCCI CCC m ErP 2009 125 CE ENERGY STAR
36. standard applied EN55022 2006 Al EN55024 1998 Al A2 EN61000 3 2 2006 EN61000 3 3 2008 EN301489 3 V1 4 1 Article 3 2 Good use of the radio frequency spectrum to avoid undesirable interferences EMC standard applied EN302291 2 V1 1 1 Full name Serge Olivier Position R amp D Director Date 2013 Signature EUROPE Norway Only This product is designed for IT power system with phase to phase voltage 230V Earth grounding is via the polarized 3 wire power cord Fl Laite on liitett v suojamaadoitus koskettimilla varustettuun pistorasiaan SE Apparaten skall anslutas till jordat uttag NO Apparatet m tilkoples jordet stikkontakt 50 FCC Federal Communications Commission notice Radio frequency interference in the United States The Elypso model complies with the following specification FCC Part C 15 Subpart A Section 15 107 a and Section 15 109 a Class B Digital device Additional information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur i
37. station is pushed downwards to make contact with the card e The printer connects the contact station to the DB 9 connector e The chip can be programmed via the external coupler Refer to the Programming Guide for the Evolis printer for more information on programming a smartcard and the a Option installation manual for configuration of the card present signal The Evolis product catalogue also includes printers equipped with a chip contact station and a built in encoder These encoders connect to the PC via a USB interface 58 Clc CONTACTLESS SMARTCARD ENCODING Evolis printers may be equipped with an encoding device for contactless smartcards RFID This consists of an encoding module and a built in antenna A module such as this must be installed by a specialist The Evolis product catalogue includes printers equipped with a built in encoder for contactless chips This encoder connects to the PC via a USB interface There is a very wide variety of contactless smartcards and each card has specific technical properties associated with an equally specific type of encoder See your Evolis dealer for further information Location of the antenna or the encoder including an antenna By means of a specific command the card is positioned close to the antenna such that the card lies within its radio range Reading data from or writing data to the card can then start The programming sequence for a chip is always carried out before th
38. t to release it completely Once the filter is removed from its slot obtain a cleaning wipe supplied by Evolis Clean the filter by rubbing the wipe either side of it amp To replace it insert it in its slot notch towards you and lower it until you hear it click indicating it is correctly positioned Close the cover Help This section gives a number of suggestions allowing problems that may arise when using your printer to be pinpointed If you do not manage to solve your problem this section also explains how to contact Evolis technical support 4 1 Warnings and diagnosis Although the Evolis printer was designed to work independently keeping user involvement to a minimum it may nonetheless prove useful to gain some familiarity with the main warnings 4 1a CONTROL PANEL WARNINGS See section 1 Description of the printer and its functions for further details about the control panel oH C STEADY LIGHT viz P FLASHING P 4 Cards and ribbon Cleaning Printer Wi Fi option PRINTER READY PROCESSING a The printer is ready to receive data a The printer is receiving RIBBON a No ribbon in the printer a End of ribbon a The ribbon is not correctly fitted a The ribbon is torn a The ribbon is not recognized Check the condition of the ribbon in the printer If you have a print job in progress this restarts with a new card CARDS
39. tically switch itself to standby mode after 10 minutes of inactivity The printer switches to hibernation mode after 30 minutes in standby mode The standby times can be configured in the Evolis Print Center In standard standby mode sending a print request restarts the printer and quickly pressing for 1 second on the button exits the printer from hibernation mode gt Connecting the USB cable Under no circumstances should you connect the USB data cable before installation of the printer driver is complete 1 3b RIBBONS Evolis original High Trust ribbons optimise your printer s operation and avoid causing damage to it The use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer s warranty for the printer For optimum print quality Evolis recommends that the printer is fully cleaned every time the ribbon is changed See the Servicing and Maintenance section of this manual gt Fitting the ribbon The printer automatically recognises the ribbon inserted Open the cover Insert the ribbon as shown Close the cover and press until a click is heard 1 3c CARDS For optimum quality the cards used must be ISO 7810 certified Use only the card types recommended by Evolis Do not touch the printable surface of the cards in order to preserve print quality Do not use cards that have been damaged folded embossed or dropped on the floor Keep your cards protected fr
40. ticular the printer cleaning cycles Any failure to follow the maintenance and servicing procedures described in this section voids the print head warranty Evolis declines any liability where there has been a failure to carry out required maintenance on the printer The print head is a wearing part and an extremely sensitive printer component Its useful life can be seriously curtailed by the presence of dust liquids or solids in the printer s immediate environment on the print head or on the cards Users must take all necessary precautions to insert only clean cards free of dust deposits or foreign bodies into the machine The frequency and quality of cleaning are decisive factors enabling users to extend the print head s useful life and to ensure excellent print quality Particular care must therefore be taken with cleaning Users must comply with the servicing and maintenance instructions as fully described in this section In addition the use of Evolis brand ribbons Evolis High Trust also ensures that your equipment operates properly Use of ribbons not approved by Evolis may as a consequence affect the quality and reliability of print jobs produce low quality printed output and even affect the printer s operation The manufacturer s warranty does not cover physical damage or quality problems caused by using non Evolis approved ribbons Evolis provides replacement parts and consumables that you can refer to within this user gu
41. ubnet in fixed IP address mode with WINS resolution Printer connected to a subnet in fixed IP address mode without WINS resolution The printer may be identified on the network in two ways a By its Hostname NETBIOS a By its IP address In addition the Ethernet connection wizard will automatically detect all installed Evolis printers The user definable settings are m IP address of the printer SUBNetwork mask Gateway a WINS server Evolis printers which are equipped with network interface TCP IP have an integral http server Changing the printer s basic settings without prior knowledge of the layout of the LAN in question or without genuine technical knowledge may result in a malfunction of the printer and may even extend to a more widespread failure of all or part of the LAN Contact your System and Network Administrator before connecting to or changing the settings for your local area network For further details refer to the Network aministrator manual Configuring an Evolis printer via Wi Fi or Ethernet Maintenance 3 1 General warranty information Your Evolis printer has been designed to give you long service and needs only minimal regular maintenance Please comply with the instructions given below to ensure that it runs satisfactorily Keep your warranty cover IA The manufacturer s warranty is subject to strict adherence to the routine servicing and maintenance instructions and in par
42. ur Evolis dealer It is located over the path taken by the cards and after the print head To contact the smartcard the contact station descends mechanically against the smartcard The programming sequence for a chip is always carried out before the card is printed Use only smartcards compliant with the ISO 7816 2 standard Never print over the chip 55 Card positioning Smartcards must be placed in the manual card feeder so that the chip contact is facing Upwards as shown below Insert a card Ensure the cards are positioned as illustrated in the diagram eum Elupso 56 Contact station interface Printers fitted only with a smartcard contact station without integrated encoder are fitted with a female DB 9 connector which is found on the back of a printer This connector directly connected to the contact station inside the printer is also connected to an external coupler to program the chip DB 9 connector pins Smartcard contact points CIRCE C2 reset Ca clock C4 reserved C5 ground C Vpp CIO C8 reserved E OO fem o Bem EE ROM Nh Card present signal A sequence of commands must be sent via the printer s interface to insert a card into the printer then position it under the station and establish contact 57 The command sequence is as follows sending the SIS sequence e Acard is moved from the feeder to the contact station and stops Underneath it e The contact
43. z No cards in the card feeder Put card back into the manual feeder the process starts again Card loading error Check card have been loaded For any other problem contact your Evolis dealer PRINTER COVER OPEN MECHANICAL ERROR a The printer cover is open Card jammed in the Close the cover again The printer printer starts up a Mechanical component fault Open the cover and hold down the pushbutton in order to eject the jammed card For more details refer to section 4 3b If the problem persists contact your Evolis dealer for assistance ROUTINE CLEANING ADVANCED CLEANING CLEANING after 1 000 cards have been after 1 200 cards have been The printer requires inserted nm 7 inserted advanced cleaning a The printer must be bac s oilan 3 Woini nanes m he prinfer mene cleaned Cleaned to avoid the risk of the warranty being voided See section 3 Maintenance See section 3 Maintenance WAITING FOR A CARD TO BE INSERTED OR REMOVED a The printer is waiting for a card to be inserted or removed Insert a card or remove the card from the manual feeder see section 1 Getting started FIRMWARE UPDATE the printer is updating its COOLING MODE a The cooling system has been activated The printer pauses for a few seconds and restarts once it has returned to its normal operating temperature Wi Fi IS ON option a The wireless connection is active You c
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