User guide Alfred 200
Contents
1. Input is correct three tones Input is wrong six tones Error in the device nine tones The programming mode will be terminated dialing the digit 3 or automatically with no action within 30 seconds or switching the unit off and on With a multiple device configuration the programming and recording is done only on the master unit This will then forward the information and message to the connected slave devices ROCOM Page 15 User guide ALFRED Telephone number programming Issue 2 00 The herewith programmed telephone number will be dialed at the end of the message after sending a flash signal At the end of the dial the device will release the line If no number is stored the unit will work as an answering maschine At the end of the message the line will be released without dial Activate the programming mode See also Activate programming mode Call the device using a telephone with DTMF dial pad You here three short tones Dial now 1 You here three short tones Dial now the desired telephone number max 16 digits long The DTMF digits and can be used also as part of the telephone number as well a pause and a flash signal Input Digits 1 to Oto dial the digits 1 to 0 1 to dial the digit 2 to dial the digit 3 to insert a pause of 2 seconds 4 to send a flash signal Dial at the end of the telephone number You here three short tones The telephone numb2. During the play back the green LED will sc N ocom light ROCOM Page 25 User guide ALFRED Issue 2 00 Play back You can hear to the recorded message all time pressing the PLAY button During the play back the green LED will light Alfred HROCOM After recording the message to your UNES sadisfaction you can connect the device E Do BE to the PABX For any question about PE this matter refer to your technical support for the PABX To the PABX After the connection and programmation of the PABX test the installation calling the PABX and waiting until ALFRED will answer the call With a small screwdriver you can now regulate the volume of the message level on the telephone line If the message will still be too low you should record the message again using a higher output level on the external device or getting closer to the microphone Page 26 ROCOM User guide Technical data DESCRIPTION Dimensions Weight Power supply Power supply unit Signal output level Output impedance Bandwith Digitalisation Memory Message lenght No of messages Enviroment Electical security Class of protection Electromagnetical immunity ALFRED Issue 2 00 140 x 180 x 38 mm D L H max 400 g 12 Vdc max 400 mA 230 Vac 6 10 50 Hz max 10 5 dB regulated 600 Ohm 300 bis 3400 Hz DAST 8 kHz scanning frequency EEPROM 10 years data re
3. Page 8 ROCOM User guide ALFRED Issue 2 00 PABX Incoming call Public network analogue or digital Example 3 Courtesy announcement with no answer or busy attendant Attendant and ALFRED are called at the same time The call will be answered by ALFRED only after a programmed delay Public network analogue or digital Extension 3 DTMF diall i Example 4 Courtesy announcement with busy operator and automated attendant Call diversion on busy feature is activated for the attendant If the attendant is busy the call is diverted immediatly to ALFRED The waiting caller can dial during the message an internal number using the DTMF dialpad ROCOM Page 9 User guide ALFRED Issue 2 00 Public network analogue or digital o7 DTMF diall Example 5 Automated attendant Alfred is programmed to receive all incoming calls The caller can dial during the message an internal number using the DTMF dialpad If no number is dialed the caller will be connected to the attendant Publi k er PABX i e VolP Network Cal transfe DTMF dial Example 6 DISA service Alfred is called by a DDI number After the aswer the caller can dial a public telephone number using the DTMF pad The number input is terminated by entering a Page 10 ROCOM AR if dd User guid
4. The default configuration is 00 calls no delay Activate the programming mode See also Activate programming mode og 8 Nag Call the device using a telephone with DTMF dial pad You here three short tones Dial now 2 You here three short tones Dial now the number of rings 00 to 99 to be waited before answering the call Insert the value always with two digits You here three short tones The answer delay is programmed You can now go ahead to program the following steps or terminate the programmation dial the digit 3 Page 18 NV BR SR ROCOM User guide ALFRED Issue 2 00 Flash signal time programming Here you can program the flash signal recall button time for the connected PABX A recall activation with ground button is not possible The default configuration is 80 ms Activate the programming mode See also Activate programming mode a Call the device using a telephone with DTMF dial pad You here three short tones Dial now 3 You here three short tones Dial now the flash signal time in aa milliseconds 000 to 999 Insert the value always with three digits You here three short tones The flash signal time is programmed You can now go ahead to program the following steps or terminate the programmation dial the digit 3 ROCOM Page 19 User guide ALFRED Issue 2 00 Numbering plan digit number programming automated attendant This programmati
5. an external MOH source is connected to JA Connector for the external source for the reco rding of the message CD MC Mixer etc The build in microphone is disabled if this connec tor is used Connector for the external MOH source The exter nal MOH source will be automatically mixed with the stored message With the connector JC the source can be forwarded to the PABX as well 25 pin connector for the start stop interface and or interconnection cable optional for multiple device configuration Plug in for external power supply unit on off switch Page 12 ROCOM User guide ALFRED Issue 2 00 Features On site recordable message Build in microphone for on site message recording Build in loudspeaker for the play back of the recorded message Input for external source i e CD MC or mixer to record the message Courtesy annoucement service for quite any type of trunk and PABX Up to 16 digits long programmable telephone number DTMF dial Programmable flash signal time from 0 to 999 ms Programmable answer delay from 0 to 99 rings Programmable call transfer delay from 0 to 99 seconds Message output level control Up to 60 seconds recordable message lenght Programmation using DTMF dial Automated attendant feature DTMF dial in during message DISA service with flexible numbering plan lenght Multiple device configuration with one master and up to three slave units
6. ABX can control the the stored message and synchronise itself with the lenght of it Applying a DC voltage between 5 and 48 V on the pins 12 and 13 of the DB 25 connector the message will be started At the same time the busy relais contact on the pins 11 and 9 will be closed opened on the pins 11 and 10 At the end of the stored message the busy contact will be opened closed again With the busy contact the PABX can determine the aviability of the device for a new call The message is send on a 600 ohm galvanic isolated output LF signal output on pins 4 and 4 of the DB 25 connector The device is delivered with a DB 25 plug The connection cable to the PABX has to be prepared on the installation site Two types of functonality can be programmed for the start stop interface standard or for Siemens TM OM ROCOM Page 7 User guide ALFRED Issue 2 00 Configuration examples Public network analogue or digital Extension Example 1 Courtesy announcement with busy attendant Call diversion on busy feature is activated for the attendant 1f the attendand is busy the call is diverted immediatly to ALFRED PABX gm 7 gt eS ta Public network ae analogue or digital Wi Extension Example 2 Courtesy announcement with no answer Call diversion after time is programmed for the attendand extension The call is forwarded to ALFRED only if the attendand extension doesn t answer AR
7. Build in start stop interface with busy signal 230 Vac power supply with external unit Small case Nice shaped case Fast and easy installation and programmation Installation The installation place of the device should be in a dry room far from dirt heat an direct sun light far from device generating strong electromagnetical fields like loudspeaker far from liquids and chemical agressiv substances Before you start with the installation please note The device can be powered only with voltage indicated on the identification label The device doesn t contain maintanable parts and should be opened only by instructed technicians If a liquid should get into the device disconnect immediatly the power supply The device should be opened only by instructed technicians To polish the device use only a clean and soft cloth To remove spots use a umid cloth or a natural cleaning substance Do not use chemical substances or petrol these might damage the plastic of the case Do not drop or shock the device ROCOM Page 13 User guide ALFRED Issue 2 00 Page 14 Static discharge may damage the device Ensure that you discharge yourself using a appropiate grounding before handling the unit Installation Connect the device to a telephone plug using the line cable The PABX must be programmed to work together with the device This procedure is different from PABX to PABX For the normal use the ext
8. C button again the device will switch to play back mode and you can hear the recorded message on the internal loadspeaker The green LED will light during the play back At the end of the message the unit will go in stand by mode The green LED will flash slowly Alfred ROCOM You can hear to the recorded message all time pressing the PLAY button During the play back the green LED will light Alfred FROCOM Page 24 NV RR AR ROCOM User guide ALFRED Issue 2 00 Message recording from CD MC or mixer Connect the external source to the JB plug on the back of the device Activate the programming mode See also Activate programming mode Press the REC STOP button The record will start as soon you release the button The red LED will light Start the message paly back on the external device The record lenght is about 60 seconds As the red LED will start flashing you will have 5 secondes of recording left At the end of the recording time or if you press the START REC button again the device will switch to play back mode and you can hear the recorded message on the internal loadspeaker The green LED will light during the play back At the end of the message the unit will go in stand by mode The green LED will flash slowly Alfred ROCOM You can hear to the recorded message all time pressing the PLAY button Alfred
9. Switch the unit on After the play back of the stored message the device is ready to work Herefore it has to be programmed first To program the unit press the button PROG The orange LED will flash fast Call now the unit using a phone with DTMF dial pad If you dont call the unit within 30 seconds it will automatically switch back to the stand by mode green LED slow flashing In programming mode also the message can be recorded using the build in microphone or an external source For the programming of the device and the recording of the message please read the following instructions User guide ALFRED Issue 2 00 Programming Activate programming mode To activate the programming mode press using a pen or a small screwdriver the PROG button The orange LED will flash fast VE 8 of Using a phone with enabled DTMF dial pad call the device using the internal telephone number of the extension line where the unit is connected to The device will answer the call the send three short tones The LED will be switched off as soon as the frist DTMF digit is recognized After this the green LED will go shortly on with any recieved DTMF digit After pressing the PROG button you will have about 30 seconds to call the device or to start with the recording of the message If this will not happen the device will go back to stand by mode automatically green LED flashing slow In programming mode you might hear the following tones
10. User guide User guide ALFRED Issue 2 00 NVN RR DAAN Page 2 ROCOM User guide ALFRED Issue 2 00 Contents Description aa AA ENE kanasi 4 Connection diagram seein Eee 6 Start Stop interface 5 aan 7 Configuration examples 222222 car aaa 8 Front panel view AA 11 Rear panel view uu AA 12 Features Lu 13 Installation WEPPPPRPRRRRRFFFFFFFFFFEFFRERRERFRRFFFEFFEREREERERERRRRERFEEFEEEREEREEERRRREREFEFEFEREERERRRRRR 13 Program mind AABANGAN ANAN 15 Activate programming mode u ann sun nnnnnnnnnnnnnnnnnnnnnnnen 15 Telephone number programming u s 16 Telephone number deleting 22un20unnunnsnnnunnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 17 Answer delay programming X aaa 18 Flash signal time programming 11 11 2a enn nennen nennen nenn 19 Numbering plan digit number programming automated attendant 20 Start Stop operational mode programming LX 21 Waiting time before call transfer programming s zsrr22ennennonnnunnnunnann 22 Default configuration data load 1 1121 23 Message recording ua 24 Message recording from CD MC or mixer u s 25 Play back 55 ABA BANANA ig 26 Technical data aan 27 ROCOM Page 3 User guide ALFRED Issue 2 00 Description Page 4 ALFRED is a digital announcement device with the following features Courtesy announcement The device must be connected to a analouge PABX extension line This port has to be programmed on the PABX to receive using feat
11. d after the programming mode has been activated After the answer you will receive a acknowledge tone and the programmation can be done using a DIMF dial pad Follow the instructions on the following pages The message is stored on aEEPROM memory using the DAST procedure This memory is protected against loss of data due to power failure for a period of ten years The message can be recorded using the build in microphone or an external source The message volume can be regulated The output inpedance is about 600 Ohm The power supply is provided by the attached plug PSU ROCOM Page 5 User guide ALFRED Connection diagram I Ga Issue 2 00 Central office analogue or digital l PABX 7S may a ff Start Stop Up to 4 Alfreds Ex in parallel interface HA Start Stop zu ED 12 vas ALFRED a JB Extension e29 UU Age LINE line Input Message registration Zn from external source i e music studio External MOH music source i e Phonphon Page 6 ROCOM E User guide ALFRED Issue 2 00 Start Stop interface ALFRED PABX DB 25 connector 4 il 5 12 Start Stop ZX i3 L 9 Busy 11 detection Busy _ 10 Fuse 5 bis 48 V The start stop interface is used to connect ALFRED to larger PABX like Siemens Nortel or Alcatel Over this interface the P
12. d time delay in seconds from 00 to 99 The time has to be programmed with two digits all time You here three short tones The delay time on call transfer is programmed You can now go ahead to program the following steps or terminate the programmation dial the digit 3 Page 22 NVN RR SR ROCOM User guide ALFRED Issue 2 00 Default configuration data load With this function you can reload the default configuration data as indicated Activate the programming mode See also Activate programming mode v ARE Call the device using a telephone with DTMF dial pad You here three short tones Dial now 999 You here three short tones The default configuration data are loa ded Only the programmed number will be maintened You can now go ahead to program teh following steps or terminate the programmation dial the digit 3 ROCOM Page 23 User guide ALFRED Issue 2 00 Message recording Activate the programming mode See also Activate programming mode oj NG Press the REC STOP button The record will start as soon you release the button The red LED will light Alfred ROCOM Speak your message as close as possible into the microphone The record lenght is about 60 seconds As the red LED will start flashing you will pets Alf have 5 secondes of recording time left nag ROCOM At the end of the recording time or if you press the START RE
13. e ALFRED Issue 2 00 Front panel view PROG key for the switch to programming recording mode With multiple device configu rations this key is enabled only on the master device REC STOP key for the recording of the message from microphone or external source The key is enabled only during the recording mode LED is flshing orange The record will be started at the release of the button Pressing the button a second time will stop the recording and store the message LED indicator Green flashing stand by Orange flashing programming recording function Red recording Red flashing 5 seconds to the end of recording time Green answer mode Volume control of the message send to the telephone line The build in loudspeaker doesn t have a volume control PLAY key for the play back of the recorded message The message will be played automati cally at the end of the record and after power on Microphone for the registration of the message Messages on CD or MC can also be recorded using the connector JB on the back of the device If this connector is used the microphone will be disabled ROCOM Page 11 User guide ALFRED Issue 2 00 Rear panel view ON PWR RS 232 JA JB JC LINE Ce A Connector for telephone line cable Connector for MOH output to the PABX Only if
14. ension line with the connected ALFRED should be programmed to receive incoming calls at the same time as the attendant during day service Other type of programmations can use the call diversion features of the PABX For a best service the PABX should have the feature call waiting on busy extension where an external call can be put on a waiting queue for a busy extension by a call transfer If a multiple device configuration has to be installed the units are to be connected together The connection cable has to be made using the schematics available on Internet www music on hold info or directly from Rocom The master unit isidentified automatically by pluging in the master connector All other devices are identified as slave units If an external music source has to be connected i e CD Player or Rocom Phonphon MOH Player the plug JA has be used The external music can be forwarded to the PABX using the plug JC and the provided cable After the connection of an external music source the volume of it may be regulated for a correct working together with the ALFRED device To use the start stop interface a special cable has to made on site Use the provided DB 25 plug Refer to the schematics shown in the chapter Start stop interface For a mutliple device configuration with start stop interface an optional interconnect cable has to be made for schematics read above Connect the provided power plug to the device and into the mains plug
15. er is stored You can now go ahead to program the following steps or terminate the programmation dial the digit 3 Page 16 ROCOM PLEASE NOTE Some PABX can detect automatically if the telephone hasa rotary dial or DTMF dial pad The dial mode can be detected only if the dial is started without a flash signal To ensurethat with an Alfred connected to such a PABX the dial mode can be detected correctly the device will send the stored number without flash every time it will be switched on At the first activation you should program the number and then switch the device off and on This will ensure that the correct dial mode is setup at the PABX and you can check the correct stored number User guide ALFRED Issue 2 00 Telephone number deleting Without a programmed telephone number the device will work as an answer machine At the end of the message the line will be released This is the default configuration of the device Activate the programming mode See also Activate programming mode Call the device using a telephone with DTMF dial pad You here three short tones Dial now 6 You here three short tones The telephone number is deleted You can now go ahead to program the following steps or terminate the programmation dial the digit 3 ROCOM Page 17 User guide ALFRED Issue 2 00 Answer delay programming The device will wait for the programmed number of calls before answering
16. nterface This interface can be used to connect ALFRED to larger PABX with this specific interface like Siemens Hicom 300 or Nortel or ACD systems With this interface the unit can be used also as digital announcement device for other kind of installations i e PA systems The start stop interface has a start input 5 to 48 Vdc a busy signal output and a isolated LF signal output Both start stop and t r interface can be used at the same time as far as for both of it the same message is used Two tyoe of start stop interfaces are programmable Modular expandable Up to four units can be configurated together as one device One of the units is automatically indentified as master unit All the programmation and the recording of the message is done on the master unit This unit will then forward automatically the information and messages to the connected devices In this way you can configure a multiline device with the same message for all channels After the recording and programmation all units will work stand alone for the normal business The following programmations can be done on the ALFRED 1 to 16 digits long telephone number 0 bis 9 Delay on answer 0 to 99 calls Delay on call transfer 0 to 99 seconds Flash signal duration 0 to 999 ms Internal numbering plan lenght 1 to 21 digits or felxible with max 22 digits The programmation is done using DTMF dial signals For this procedure ALFRED has do be calle
17. on will activate the automated attendant feature With this feature the waiting party can be invited to dial a DTMF number during the waiting message If this will happen the device will wait until the here programmed number of digits are dialed by the calling party After this it will terminate the message and forward the call to the dialed number The device will NOTtake any control of the dialed number If no number is dialed the unit will forward the call to the programmed number Also a felxiblenumbering paln is programmable In this case the dialed number has to be terminated by a The default configuration is 00 no automated attendant feature Activate the programming mode See also Activate programming mode IE Ly 8 Call the device using a telephone with DTMF dial pad You here three short tones Dial now 4 4 You here three short tones Dial now the desired number of digits required by the numbering plan of the PABX from 00 to 22 Insert the value always with two digits With an input value from 1 to 21 the device will wait for the complete input of a number with the programmed lenght With a value of 22 the number lenght is flexi ble and has to be terminated by a You here three short tones The numbering plan digit number is programmed You can now go ahead to program the following steps or terminate the programmation dial the digit 3 SR Page 20 ROCOM User guide ALFRED Issue 2 00 Star
18. rammation With this feature activated the caller party can be invited during the greeting message to dial a specific internal number using his DTMF dial pad If the caller will follow the instruction the device wil stop the outgoing message as soon as a valid DTMF digit is detected At the end of the dial ALFRED will transfer the call to the dialed number and not to the stored one The device will not survey the dialed number Only the number lenght is programmed in the device This gives a high grade of flexibility in the possible applications of this feature To ensure that the external caller may not activate PABX features or external calls the extension line with the connected ALFRED should be restricted using the class of service programmation of the PABX If the caller doesn t dial a number or if the dialed number is shorter then the programmed lenght the device will forward the call the the programmed extension at the end of the message or after a time out Also a flexible numbering plan scheme is programmable In this case the dialled number must be terminated by entering the digit before the device will trasnfer the call Digital announcement device If no telephone number is programmed the device will work as a digital annoucement device After the message the connection will be released ROCOM ar User guide ALFRED Issue 2 00 Digital announcement device with start stop interface The device has a build in start stop i
19. t Stop operational mode programming This programmation will definethe operational mode of the start stop interface This interface can have two different operational modes standard mode to connect to standard systems or serial mode to connect to Siemens TM OM borads The default oprational mode is standard Activate the programming mode See also Activate programming mode Call the device using a telephone with DTMF dial pad You here three short tones Dial now 5 You here three short tones Dial now the desired operational mode 1 for standard mode or 2 for for serial mode with Siemens TMOM boards You here three short tones The start stop interface operational mode is programmed You can now go ahead to program the following steps or terminate the programmation dial the digit 3 ROCOM Page 21 User guide ALFRED Issue 2 00 Waiting time before call transfer programming With this feature you can programm a waiting time bevore the device will hang up after dialing a number call transfer This function is usefull if you like to trasfer a call to an extrenal extension where you might have longer call setup times The default time is 00 no delay on call transfer Activate the programming mode See also Activate programming mode Call the device using a telephone with DTMF dial pad You here three short tones Dial now 7 You here three short tones Dial now the desire
20. tain 60 seconds O to 45 C max 90 umidity EN 60950 IP 30 DIN 40050 EN 60555 2 EN 55022 EN 50082 1 ROCOM Page 27 2003 ROCOM GmbH Product may change without notice We do not respond for any errors or mistake in the present documentation Printed in Germany Tel 49 6106 6600 0 Fax 49 E Mail info rocom gmbh de http www rocom gmbh de
21. ures like call diversion or call rerouting all callswhich can not be answered by the attendant or other extensions Depending on the required function the calls can be diverted to ALFRED only if the attendant or the extension is busy doesn t answer within a specific time or in any case With small PABX were call diversion or call rerouting features are not available the device should be programmed to receive incoming calls at the same time as the attendant You can program then a call answer delay on ALFRED giving enough time to the attendant to aswer the call if he she is free After answering the call the device can send an up to 60 long message The message can be recorded by the user itself using the build in microphone or an external source like a CD or MC player At the end of the message the device will send a flash signal followed by an up to 16 digit long telephone number This will connect the answered call back to the attendant or other extension Now the external call will be placed in the waiting queue of the PABX Using an optional MOH device like the Phonphon the waiting caller can now receive waiting messages with a background music The external music on hold source can be also connected to AL FRED and then forwarded to the PABX MOH input as well In this case you will have a courtesy announcement system with the same background music for all the duration of the process Automated attendant This feature can be activated by prog
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