00881173 ComStation_CT User Guide
Contents
1. Alarm A call is raised via a specific alarm button Special staff e g resuscitation team are required Exception Calls from rooms with ComStation and from other duty rooms are not signalled as emergency calls but only as calls low priority Basic knowledge What else you need to know Staff groups The medical staff can be divided into two groups e g nurses and doctors We have staff group 1 and staff group 2 Each staff group has its own presence button in the room Staff 1 green Staff 2 yellow You have to ask your sys tem administrator which type of staff is allocated to the respective group Privacy Although it is possible to converse with rooms from the ComStationCT it is not possible to listen in on the rooms without this being noticed The reason is every room has a privacy function a technical device which makes listening in impossible This will be cancelled if a call is raised from the room or if staff are logged as present in the room It is also possible to manually activate the pri vacy function Ward coupling During periods of low activity two or more wards can be organisationally coupled This means that within the coupled wards all calls from the coupled wards will be displayed and answered Zones and shifts zone nursing Wards can be organisationally divided into smaller entities Zones Then the calls within one zone are only displayed and answered within that zone2. W func tion key Press the function key O The marked shift will be switched i e an enabled shift will be disabled a disabled shift will be enabled Note If you enable a shift while another shift is enabled the other shift will automatically be disabled Day Shift Night Shift Press key Close operation Press key Switch the marked shift Press key Scroll down To close the operation press the function key twice 21 Privacy feature Privacy feature If you do not want that other persons can listen into this room via the ComSta tionCT although staff presence is activated you may manually activate the pri vacy feature 10 32 Icon means Privacy is de activated C Clean Press key Activate privacy c Press the function key O The display will show receiver on hook Privacy is activated 10 32 Icon means Privacy is activated Clean Press De activate privacy For de activating the privacy feature press the function key The display will show C receiver off hook Privacy is de activated 22 Cleaning ComStation Cleaning ComStation Basically ComStation be cleaned with a moist tissue using diluted and residue free household cleaners or detergents The front panel is made of glass and therefore it is absolutely waterproof The front panel is suitable
3. 20 Privacy feature 22 Cleaning ComStation 23 Rear casing and desktop mount 23 23 All rights to this documentation are reserved in particular copyright and distribution rights No part of this docu mentation may be reproduced in any form or processed copied or distributed using electronic systems without the prior written consent by Tunstall GmbH We reserve the right for implementing technical changes Tunstall GmbH ComStationCT User Guide 00 8811 73 06 2010 Rev 1 0 For safety For safety General safety rules WARNING The following points are for the safety of staff and pa A tients D This user guide requires you to be familiar with the procedures of hospital care service You must have gained via appropriate measures such as training sufficient knowledge about the operation and use of the call system These measures have to be repeated if necessary This user guide requires such knowledge Report all irregularities of functions all failures and faults immediately to a technician Ensure that the connection of the ComStationCT is always plugged to the socket Never open the housing of the ComStation In case of a fault return the device to the supplier Bright sunlight can impair the readability of the display P
4. ComStation E indicate the presence of staff in this room acknowledge a fresh call in this room E deactivate the privacy feature for the ComStation T Call handling Call handling How calls are displayed WARNING You must have activated staff presence at the ComSta tionCT see page 10 Otherwise no calls will be displayed Calls are presented in the display of the ComStation and an acoustic signal will sound Call tone Call category Tone sequence Call Short tone long pause short tone Emergency call Tone pause tone Alarm Long tone short pause long tone Call with speech possibility to the call location Emergency 1 Room 203 lt Call type Calling location Icon means Call with speech possibility Press key Answer call Call without speech possibility to the calling location Diagnostic Call Room 207 H Call type Calling location Icon means Call without speech possibility Press key Acknowledge call Call handling Answer a call with speech possibility Answer the call by pressing the gt 4 function key OA speech connection to the call location will be established The display still shows the call Emergency 1 _ Call type Room 203 Calling location Icon means Speech possibility pq t Press key Close speech connection and hold the call Close th
5. Scroll down A maximum of 8 faults can be displayed If there are more than 8 faults in the ward the 4 icon is displayed at the end of the list 100 Press key Scroll up a L Icon means There are more than 8 faults Basic knowledge Basic knowledge Flamenco nurse call system Flamenco systems are nurse call systems for hospitals and similar establish ments A substantial prerequisite for the correct operation of the system is the staff presence message When staff is entering the room he or she activates the staff presence button When staff is leaving the room he or she de activates the staff presence button If a patient needs help he she presses the call button on his her patient hand set This call will be displayed all ComStation units and all ComTerminals in the ward where staff presence is activated The call will then be taken e g by the staff at the ComStation T That means the call will be acknowledged or answered Answering means to establish a speech connection to the calling location The staff at the ComStation will ask the patient about the nature of the call and decide on appropriate action If there is no speech possibility to the calling location the call will only be ac knowledged That means the staff member acknowledges that he or she has registered the call The staff goes to the calling location and provides the required help to the call ing person After help i
6. for a simple and effective wipe disinfection Consider the following notes Rear casing and desktop mount The rear casing is made of a user friendly plastic but there are small openings for cable entry microphone loudspeakers through which water can in gress This must not happen The desktop mount is made from plexiglass Front panel Before you can clean the front panel you have to put the buttons out of opera tion to prevent faulty activations Put the buttons out of operation by pressing the Clean function key O For at least 10 seconds adjustable the buttons are out of operation Wipe the front panel O The buttons will automatically return to operation 23 DQS certified acoordng to Reg No 56386 DIN EN ISO 9001 Reg No 56386
7. ComStation Flamenco Order No 77 0606 00 User Guide Tunstall Table of contents FOr Safety rei bodes esas ee SAW Re a ee eee 3 General safety rules 3 When a fault is displayed 4 Basic knowledge 6 Flamenco nurse call system 6 Gall types and Categories sss canara apaa y ecg wea stars 7 What else you need to KNOW 8 ComStatione ea Aa aud 9 To log aS Present craid tennis e na 10 Call Stee Sd Pet ee es 11 How calls are displayed 11 Answer a call with speech possibility 12 Acknowledge a call with speech possibility 13 Providing help for the caller 14 Calling for assistance 15 Raising a call thy tad hat bunt shal 15 Raising an alarm call if alarm button is available 15 Ward 16 Enable Disable ward coupling programme 17 SHIPS sche ars whe sd oe ots wi coo 19 Enable disable a shift
8. The division into zones can be changed during the course of the day shift opera tion ComStationCT ComStation Loudspeakers Display Four function keys Alarm button blue if available Call button red Presence button 1 green Presence button 2 yellow Microphone Function refers to the associated icon in the display Faintly illuminated for finding the button in the dark when presence is activated Flashing brightly when an alarm was raised at the ComStationCT Faintly illuminated for finding the button in the dark Flashing brightly when a call was raised at the ComSta tionCT llluminates when presence for staff 1 is activated Illuminates when presence for staff 2 is activated To log as present To log as present Before you can use the ComStation you have to log as present When entering the room Activate the green presence button Staff 1 or yellow presence button Staff 2 at the ComStation or at a remote presence switch the room O The reminder lights of all presence buttons in the room for this staff group come on When leaving the room De activate the green presence button Staff 1 or yellow presence button Staff 2 at the ComStation T or at a remote presence switch the room O The reminder lights of all presence buttons in the room for this staff group go out Activated presence buttons E prepare the reception of calls at the
9. e speech connection and hold the call by pressing the gt 4 function key 1 2 O The speech connection is closed When leaving the room de activate staff presence refer to page 10 Go to the calling location Provide the required help to the calling person refer to page 14 1 Cancel call type Call For the call type Call i e for the call from a patient you have the possibility to directly cancel the call This is useful if you have been able to help the pati ent when talking to him her and if there is no need to go to the room itself Call _ Call type Room 203 Calling location TP Press key Cancel call b4 Icon means Speech possibility Press key Close speech connection and hold the call Instead of pressing the gt 4 function key press the function key Call handling O The speech connection is closed The call is cancelled Call handling is completed 2 Special case Door call When handling a door call you can activate the door opening mechanism to let the person at the door in Door Call _ Call type 201 Calling location 1 4 Press key Open the door 0 4 Icon means Speech possibility Press key Close speech connection and hold the call To activate the door opening mechanism press the function key To close the speech connection to the door panel pres
10. function key O All ward coupling programmes you can enable or disable are displayed Enabled programmes are marked with a star Close operation Switch coupling programme Scroll down Ward coupling Mark the ward coupling programme you want to enable or disable by press ing the 4 or W function key Press the function key O The marked ward coupling programme will be switched i e an enabled pro gramme will be disabled a disabled programme will be enabled WCP 1 WCP2 Press key Close operation Press key Switch coupling programme Press key Scroll down a To close the operation press the function key twice Shifts Shifts To support zone nursing Tunstall has developed the concept of zones and shifts Zone A zone is a part of a ward within which calls are displayed and answered at ComStation units and ComTerminals with activated staff presence Calls which are raised within the zone are not displayed in rooms of the ward which lie outside the zone Usually certain care staff are responsible for one zone Shift The zones of a ward are not set for the long term The zone organisation can change Each division of the ward into zones is classed as a Shift A shift refers to the division of a ward into a maximum of 8 zones Thus the zones may overlap each other i e certain rooms can belong to several zones A maximum of 8 different shifts is assigned t
11. g programmes WCP for you to select from Each ward coupling programme stands for the coupling of specific wards Ask your system administrator which wards are coupled by which ward coupling programme You can enable and disable these programmes There may be other active ward coupling programmes which you cannot disable When a ward coupling programme is active the corresponding wards are coupled While one or more ward coupling programmes or a shift is enabled which you can disable the plus icon in the display is presented inverse 10 32 Icon means Ward coupling programme s or shift enabled Clean Press key Enable or disable a ward coupling programme or a shift Ward coupling Enable Disable a ward coupling programme NOTE As soon as ward coupling is enabled the shifts in the wards in volved are disabled refer to page 19 While ward coupling is active no shift can be enabled in the wards involved How to enable or disable a ward coupling programme 10 32 Press key Enable or disable a ward cl coupling programme or a sh Press the or the function key O The following menu is displayed Ward Coupling Shifts Press key Close operation Press key Select menu item Press key Scroll down a If a ward coupling programme is currently enabled which you can disable the term Ward Coupling is marked with a star Press the
12. lace the ComSta tionCT a non reflective location Do not relocate the ComStationCT do not connect it in another room The ComStation was programmed exactly for the original room To use it at an other location it has to be reprogrammed For safety When a fault is displayed 10 32 Icon means There is a fault C Clean Press key Open the fault list If the fault icon appears in the display you must inform a technician immedi ately There is at least one fault in the call system This means that perhaps you can no longer be called from every room Additionally your are informed acous tically about the fault by a signal tone How to display the faults for your ward Press the function key O The fault list is displayed All rooms with faults are listed 100 Press key Close fault list To close the fault list press the A function key O The fault is still displayed but with another symbol The signal tone for the fault is turned off 10 33 Icon means Fault has not yet been cleared Fault list has 1 lready been opened C Glen Press key Open fault list O The fault display disappears after the fault has been cleared For safety Several faults If there are more than faults scroll through the list using the 4 W func tion keys 104 102 TPeess key Scroll up a a YW Press ke
13. o each ward Using the ComSta tionCT you choose which shift should be active While a shift or one or more ward coupling programmes are enabled which you can disable the plus icon in the display is presented inverse means ard coupling programme s 10 32 Ward coupli or shift enabled Clean Press key Enable or disable a ward coupling programme or a shift Shifts Enable disable a shift NOTE While a ward coupling programme is enabled no shift can be enabled The ward coupling programme has to be disabled before en abling the shift refer to page 17 How to enable or disable a shift 10 32 Press key Enable or disable a ward cl coupling programme or a sh Press the or the El function key O The following menu is displayed Ward Coupling Shifts Press key Close operation 4 Press key Select menu item Press key Scroll down If a shift is currently enabled which you can disable the term Shifts is marked with a star Press the W function key to mark Shifts Press the function key O All shifts you can enable or disable are displayed An enabled shift would be marked with a star 20 Shifts Day Shift Night Shift Press key Close operation Press key Switch the marked shift Press key Scroll down Mark the shift you want to enable or disable by pressing the 4
14. rea or if function key available press the function key at the ComTerminal De activate the presence button Calling for assistance Calling for assistance Raising a call You need assistance Press the red call button at the ComStation or another call switch in the room O The light for the call button is brightly illuminated or is flashing brightly ComStation Raising an alarm call if alarm button is available You need top priority assistance e g cardiac team Press the blue alarm button at the ComStation or another alarm switch in the room O The light for the alarm button is brightly illuminated or is flashing brightly ComStation NOTE To prevent false use of the alarm button the alarm button in the ComStationC is operational only while the presence button is activated Ward coupling Ward coupling At your ComStation you normally monitor only the rooms in your ward When needed e g during times with low work frequency several wards can be coupled All calls of the coupled wards are displayed and answered throughout the coupled wards Ward coupling can be enabled by yourself or from another ComStation NOTE Automatic ward coupling can be initiated when a specific call category e g Alarm code blue is raised Ask your system adminis trator whether this variant has been set up for your system Your system administrator will have set up to 8 ward couplin
15. s provided the call is cancelled when presence switch is de activated upon leaving the room All signals displaying the call will now be reset Basic knowledge Call types and categories The kind of assistance a patient requires can vary greatly Thus we differenti ate various call types It is important that you know these types of calls as they will give you a hint towards the kind of assistance the patient requires The call types are divided into three categories Calls emergency calls and alarms The call categories are distinguished by their level of urgency Emergency calls are more urgent than calls alarms are more urgent than emergency calls Telephone Call Call category Call type Calls Call A patient has raised a call or the low priority plug has been disconnected from the connection socket WC Call A call was raised in a WC room Door Call Somebody raised a call at the entrance door The telephone in the duty room is ringing Emergency calls medium priority Emergency 1 Emergency 2 Emergency WC Diagnostic Call Staff 1 have raised a call with their presence logged Staff 2 have raised a call with their presence logged Staff have raised a WC call with their presence logged A medical monitoring device has raised a call That can be e g a monitor that has automatically raised a call when values have exceeded specified parameters Alarm Code blue high priority
16. s the gt 4 function key O The speech connection to the door panel is closed The door call is can celled Acknowledge a call with speech possibility Acknowledge the call by pressing the D lt function key O The call is acknowledged The display still shows the call Diagnostic Call Call type Room 207 Calling location Icon means No speech possibility Press key Close call display After you have read the text press the D lt function key to close the call dis play Call handling NOTE If you don t close the call display within a programmed time frame e g 60 seconds the call display will be closed automatically When leaving the room de activate staff presence refer to page 10 Go to the calling location Provide the required help to the calling person refer to page 14 NOTE If an acknowledged call is not cancelled within the programmed time frame e g 3 minutes it will be re activated automatically Providing help for the caller Your help is required in another room Log out from the current room De activate the presence button Go to the calling location Log in at the call location Activate the presence button Provide the required help to the calling person Cancelling the call Automatic cancelling of calls after de activating the presence button except calls from WC For calls from WC Press grey cancel button in the WC a
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