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Ontrack® PowerControls™ User Guide

1. Folder 1 Message 3 N Message 1 Maintain Message Path O ra 7 Message 1 Merge Mailboxes o SEES Mailbox 2 Message 2 Structure before export Message 3 Structure after export Figure 4 13 Scenario 4 Scenarios for exporting multiple mailboxes from the Find Window to multiple PSTs Scenario 5 All the folders with messages found are created starting from the first PST level folder and not the mailbox name PST is named after the corresponding EDB mailbox name Folder 1 i Message 3 Folder 1 Message 3 Message 1 Message 1 Maintain Message Path Hf Message 2 Message 2 Structure before export Structure after export Figure 4 14 Scenario 5 Scenario 6 All the messages are located in the root of the PST PST is named after the corresponding EDB mailbox name 2014 Kroll Ontrack Inc 105 Chapter 4 Exporting Messages Message 1 Message 3 Folder 1 Message 3 rater Message 2 Merope Maintain Message Path O Message 2 Structure before export Structure after export Figure 4 15 Scenario 6 To use an exported PST 1 Navigate to where the PST was created 2 Drag and drop the PS
2. 4 Enteranew Profile Name Note Search criteria from previous and current versions of Ontrack PowerControls can be imported into Ontrack PowerControls for find and profile criteria Suspending and Resuming Content Analysis Store Profile Folders You can pause the processing of one or more profile criteria folders and then resume processing at a later time Suspended profile folders are red in color and then turn to green when processing is resumed The folder then turns to blue when processing is complete For more information see Profile Processing Statuses Processing of all profiles is susoended automatically if you exit Ontrack PowerControls or if you close the content analysis store before processing is complete To suspend the processing on profiles a Doone of the following e Select the profile folder click the Profile menu and click Suspend Processing e Right click the profile folder and click Suspend Processing To suspend processing on all profiles a Doone of the following e Select the content analysis store root click the Profile menu and click Suspend Processing e Right click the content analysis store root and click Suspend Processing Note Suspended profiles are red in color The status also indicates that the profile is suspended 2014 Kroll Ontrack Inc 160 Chapter 8 Content Analysis Store To resume processing on profiles a Doone of the following e Select a profile folder click the
3. Chapter 2 Using Ontrack PowerControls New Mailbox Mailbox Settings Auto populated fields are derived from the source mailbox Alias base will be used to generate aliases automatically O _ Server E2KA Storage group be ag Mailbox database x 7 Managed folder mailbox policy Exchange ActiveSync mailbox policy z lt Back Cancel Figure 2 29 Mailbox Settings Microsoft Exchange Server 2007 and earlier Multiple copy Note If Managed folder mailbox policy is selected a warning appears stating When assigning a managed folder mailbox policy with managed custom folders to a mailbox Microsoft Office Outlook clients older than Microsoft Office Outlook 2007 do not have all available client features and clients older than Microsoft Office Outlook 2003 SP2 are not supported Are you sure you want to assign a managed folder mailbox policy to this mailbox 9 If you are using Microsoft Exchange Server 2010 or 2013 the Archive Settings page appears Select the Create an archive mailbox for this account to associate an online archive mailbox with the user account To specify the mailbox database select the check box which enables the drop down list of all available mailbox databases 2014 Kroll Ontrack Inc 73 Chapter 2 Using Ontrack PowerControls New Mailbox Archive Settings Use this step to create an archive for the created mailbox Items will be moved au
4. When attempting to restore multiple mailboxes to a Microsoft Exchange Server root node you must look at the Copy Progress window to verify that your messages from all mailboxes were successfully copied to the Microsoft Exchange Server That is be cause Ontrack PowerControls displays only one mailbox at a time in the Target pane Restoring a Folder The following instructions show you how to restore a folder to any target destination by using Copy Paste Keep in mind that using Drag and Drop achieves the same results Guidelines for Restoring a Folder You coan use Drag and Drop or Copy Paste to restore a folder to a target PST root node or folder or to a Microsoft Exchange Server mailbox or folder If the folder does not exist in the target destination it is created a Youcannot restore a folder to a Microsoft Exchange Server root node a Youcannot restore a private folder to a public folder But you can restore messages from a private folder to a public folder Youcannot use the Paste Special command to restore a folder You can use the Paste Special command fo restore individual messages only a Ifyou copy the Recoverable Items folder it is renamed to distinguish the copied version from the actual version The folder is renamed using the localized short date in parenthesis and appended to the folder name Example Recoverable Items 10 22 2009 2014 Kroll Ontrack Inc 119 Chapter 5 Restoring Microsoft Exchange Server Dat
5. 7 1 the mailbox recovery software that saves time money and resources when recovering Microsoft Exchange Server data Ontrack PowerControls works with your existing Microsoft Exchange Server backup architecture and procedures and enables you to recover individual mailboxes folders messages attachments calendar items notes and tasks directly to your production Microsoft Exchange Server or any Personal Folders PST file This eliminates time consuming and expensive single mailbox brick level backups This powerful software also lets you search and create a copy of all archived email that matches a given keyword or criteria Five Major Reasons for Using Ontrack PowerControls There are five primary ways you can benefit from using Ontrack PowerControls Minimize the time to restore an individual mailbox Ontrack PowerControls can slash restore time making it possible to restore mail items from a previous full backup directly into your production Microsoft Exchange Server or directly into a new or existing PST file This eliminates the need fora recovery server and the extra steps required to separately import mail back into Microsoft Exchange Server or Microsoft Office Outlook Eliminate backups of an individual mailbox Ontrack PowerControls eliminates the need to back up individual mailboxes because they can be restored directly from an EDB file Minimize the time to locate all email matching specific criteria Ontrack PowerC
6. Instructions for Operating Ontrack PowerControls in Microsoft Exchange Server Environments Kroll Ontrack Ontrack PowerControls software has been developed copyrighted and licensed by Kroll Ontrack Inc Use of the software is governed by the terms and conditions of the end user license agreement contained within the software This manual should not be construed as any representation or warranty with respect to the software named herein Occasionally changes or variations exist in the software that are not reflected in the manual Generally if such changes or variations are known to exist and affect the product significantly a release note or Read Me file will accompany the User Guide or will be available on the Ontrack PowerControls web site In that event please read the release notes or Read Me file before using the product Kroll Ontrack Ontrack PowerControls and other Kroll Ontrack brand and product names referred to herein are trademarks or registered trademarks of Kroll Ontrack Inc and or its parent company Kroll Inc in the United States and or other countries All other brand and product names are trademarks of their respective owners Microsoft Exchange SharePoint Windows and other Microsoft brand and product names referred to herein are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other brand and product names are trademarks of their r
7. skip all partial match mailboxes during copy autodiscover lt on off gt on use Autodiscover to connect to the target mailbox off do not use Autodiscover to connect to the target mailbox outlookanywhere lt on off gt on use Outlook Anywhere to connect to the target mailbox off do not use Outlook Anywhere to connect to the target mailbox lt Outlook Anywhere Required Options gt Not needed and ignored if autodiscover on is specified proxy lt proxy server gt Name of Exchange proxy server for Outlook Anywhere authentication lt authentication mode gt basic use basic authentication ntIm use NTLM authentication negotiate use Negotiate authentication 2014 Kroll Ontrack Inc 127 Chapter 6 Using the Command Line Outlook Anywhere Options ignored if autodiscover on is specified ssl use SSL for Outlook Anywhere connection required if using basic authentication principal lt certificate principal name gt Principal name to look for when validating proxy server certificate httpfirstonfast On fast networks use HTTP to connect first then use TCP IP httpfirstonslow On slow networks use HTTP to connect first then use TCP IP lt Target Folder Path gt Full path including mailbox to the target folder to be copied exported to or ROOT for root datastore folder or PUBLIC_ROOT for root of All Public Folders Note Only message containers i e mailboxes folders entire EDB can be
8. Figure 4 16 Export Organizational Forms dialog box 3 Inthe Look In box select the organizational forms folder containing the forms you want to export 2014 Kroll Ontrack Inc 107 Chapter 4 Exporting Messages Note Organizational Forms Library folders can be stored in different public folder databases or public folder mailboxes All public folder databases and mailboxes list all public folders and Organizational Forms Library folders not just those they store content for Only the Organizational Forms Library folders stored within the selected public folder database or mailbox will contain items In the table below the Look In box select the form s you want to export Click Export The Export Forms dialog box appears with OFT selected in the Format list box Export Forms Format OFT z E Export To C Public_Folders_Export ms Cancel Help Figure 4 17 Export Forms dialog box In the Export To box enter the folder path to where you want the forms exported Note You can use the browse button to open the Browse For Folder dialog box to select the path Click Export Use the Export Progress dialog box to verify your forms were successfully exported and click Close On the Export Organizational Forms dialog box click Close About the Export Progress Window Each time you attempt to export messages the Export Progress window appears This window displays the following informa
9. Help Status Figure l 11 PST File Properties dialog box 2014 Kroll Ontrack Inc 20 CAS File Properties Chapter 1 Looking at the Interface Number of Source Containers o Number of Profile Folders Number of Messages CAS Creation Time Size of CAS File 2 248 10 12 2006 13 50 43 OMB Figure 1 12 Content Analysis Store CAS File dialog box Properties of Profile1 Full Path Number of Messages Approximate Total Size of Messages Number of Messages Processed Status Processing State 11 15step125 Profilel 0 0 Bytes 0 Finished counting Completed Processing ro Figure 1 13 Content Analysis Store CAS Profile Folder dialog box Properties of User 1 Full Path Number of Subfolders Number of Messages Number of Associated Messages Approximate Total Size of Messages Status priv edb User 1 519 279 65 14 22 megabytes Finished counting Help Figure 1 14 Properties of a Mailbox dialog box An alternate way to view the properties of an EDB or PST file Once you have viewed the properties of the source EDB or PST file as described above you can then display the properties in the Preview pane 1 Open the Preview pane by clicking the Preview Pane icon Q on the toolbar or by clicking the View menu and pointing to Preview Pane 2014 Kroll Ontrack Inc 21 Chapter 1 Looking at the Interface 2 Right click on the source EDB or PST file in the sourc
10. Help c Filter By Created Li Export to File Ic Users a Figure 4 3 Export Mailbox window 3 Inthe Format box select PST MSG or TXT 4 Inthe Export to File or Export to Folder box do one of the following a If youselected the PST format enter the name of the resulting PST file If you are exporting a mailbox the name of the PST file defaults to the name of mailbox which canbe modified a If youselected the MSG or TXT format enter the location of the exported mailbox folder or public EDB file 5 Select the Export Subfolders check box if you want to export all of the subfolders for the selected mailbox or folder Note This option is selected automatically when exporting the EDB public root 6 If you want to limit the documents exported by when an action was performed such as Received Sent or Due select Filter By and do the following a Inthe Date box select an action performed on the document a For After and Before select the appropriate check box if desired You may select both check boxes Then type or select the part of the date you want to change After searches for documents created on or after the selected date Before searches for documents created on or before the selected date 7 Click Export 8 Inthe Export Progress window verify the mailbox or folder was successfully exported and click Close The mailbox or folder appears in the specified location For PSTs the exporte
11. If that option is selected Ontrack PowerControls opens it as a target and resumes processing on all remaining profiles To open a content analysis store as source 1 One the File menu click Open Source The Select Source Files dialog box opens 2014 Kroll Ontrack Inc 163 Chapter 8 Content Analysis Store Select Source Files Please click the Browse button to find the correct source files to open Source File edb pst cas Browse Log File Path log pat chk Browse Temporary File Path idx dat Ikp C DOCUME 1 LOCALS 1 Temp PC EER Mailbox Criteria optional omes Figure 8 8 The Select Source Files dialog box is used to open a CAS as source 2 Click Browse to the right of Source File edb pst cas 3 Inthe Open dialog box select a cas file and click Open 4 Inthe Select Source Files dialog box click OK A source content analysis store appears in the left pane of source Target C Documents and Settings Desktop test pst 11 15step2 Bo rom sabe RA Profile1 Completed RA Profile2 Completed 21 Content Analysis Store Deleted Items Figure 8 9 A source content analysis store root and profile folders Viewing Properties of a Content Analysis Store To view the properties of a content analysis store a To display the CAS File Properties window right click the CA
12. Lastname Optional Enter the last name of the user If a user account already exists but there is no mailbox based on this Name the mailbox is created on the existing user account Name This field auto populates as the First name Initials and Last name are entered This field can also be modified Userlogon name User Principal Name Create a user logon name for the new account If this name matches the same field of an existing user account an error appears at the end of the process indicating that it is a duplicate UPN suffix This field adds the Organizational Unit selected as the second half of the logon name email address Userlogon name pre Windows 2000 A user logon name for older versions of Windows Password and Confirm Password The password must meet the domain s minimum password requirements or the user mailbox creation will fail Save as default password Select this check box to designate the entered password as the default 4 Click Next 2014 Kroll Ontrack Inc 62 Chapter 2 Using Ontrack PowerControls New Maabox Mailbox Settings Enter the alias for the mailbox user and then select the mailbox location and policy settings Alias Specify the mailbox database rather than using a database automatically selected po Exchange ActiveSyne mailbox policy lt Back Cancel Figure 2 21 Mailbox Settings page for Microsoft Exchange Server 2010 and 2013 5 Enter the fo
13. Save Report Ready Figure 3 5 Select the Attachment Text option to include in your search To search within attachments 1 Inthe Find in Source or Find in Exchange Target window select the Attachment Text check box 2 Specify other desired search criteria For more information see Searching Sources 3 Click Find Now If Ontrack PowerControls matches a keyword or phrase in the text of the attachment it will return a Hit just as it would if it found a keyword or phrase in the body or subject of amessage item Exceptions When Searching Within Attachments Ontrack PowerControls does not search for the following items a Archive files for example zip rar a Binary files for example dll exe jog a Metadata associated with files for example author and company information in an xls file 2014 Kroll Ontrack Inc 88 Chapter 3 Finding Messages Other Ontrack PowerControls Features Available Through the Find Window In addition to the search features described in the previous sections there are several Ontrack PowerControls features available through the Find window Opening and Saving Attachments in the Find Window To open an attachment s file type in the Find window you must have an application installed on your computer that can perform this function If no associated program is available for the attachment file type Ontrack PowerControls presents a message window saying the attachment cannot be viewe
14. Tue 2 03 2004 1 Personal Folders SYSCHECK c LEASE COL Tue 2 03 2004 1 G A Brad Carne SYSCHECK c LEASE COL Tue 2 03 2004 1 S ae E SYSCHECK c LEASE COI Tue 2 03 2004 1 E Contacts SYSCHECK c LEASE COL Tue 2 03 2004 1 FY Deleted Items SYSCHECK c LEASE COI Tue 2 03 2004 1 cine ba SYSCHECK c LEASE COI Tue 2 03 2004 1 Evno4v a Tue 2 03 2004 aaa i Folder 10 ag SYSCHECK c LEASE COI Figure 8 4 Messages displayed after profile folder created Note If the same source is added to the content analysis store twice for processing Ontrack PowerControls ignores the second copy The source is not listed twice nor is an error message displayed 2014 Kroll Ontrack Inc 157 Chapter 8 Content Analysis Store DB Column The content analysis store profile folder message views include a column to display a database number to enable you to trace back to the actual database in the content analysis store This number does not correlate to the profile folder number or source i e Profile 1 or Source 1 does not necessarily correlate with DB 1 The correlation is between the profile folder message and the source database Example 16 fom Saet Greate Dats DB E Folder System Attendant The MicrosoftE Sat 5 13 2006 System Attendant The MicrosoftE Fri 2 03 2006 1 Poveda S44 45 2 Ti AA mm am m EL priv 1 edb Admi priv 1 edb Admi dbtte 4 I Sys
15. an error message appears and the wizard stays on the Target Selection page Selected and Autodiscover Cleared Ontrack PowerControls response successful connects to the target Microsoft Exchange Server with RPC over TCP IP using the server returned by Autodiscover 2014 Kroll Ontrack Inc 32 Chapter 2 Using Ontrack PowerControls Use Autodiscover to detect Use Outlook Anywhere to Action Microsoft Exchange Server connect to Microsoft connection settings Exchange Server Selected and Autodiscover Cleared If a server name was entered on not contacted the Target Selection page Ontrack PowerControls connects to the target Microsoft Exchange Server with RCP over TCP IP If no server name was entered an error message appears and the wizard stays on the Target Selection page Cleared Selected The Outlook Anywhere page appears Cleared Cleared Ontrack PowerControls connects to the target Microsoft Exchange Server with RCP over TCP IP For more information see Target Options Tab on page 25 Credentials and Permissions With the exception to connecting a single target mailboxin Ontrack PowerControls the credentials username and password used to log into the Windows system running Ontrack PowerControls must have the permissions and rights to perform the following Ontrack PowerControls tasks a Connect to target Microsoft Exchange servers all mailboxes a Create users mailboxes a Use multi tenancy information when op
16. used by Microsoft Office Outlook contains folders and messages that have been retrieved from a user s Microsoft Exchange Server mailbox and copied locally 184 Glossary Term Description Received Messages that have been sent through a Microsoft Exchange Messages Server to another mailbox Messages in the Sent Items folder are copies of messages sent through a Microsoft Exchange Server and are not considered to be received messages Because messages in the Drafts folder Notes folder and other similar items are not sent through a Microsoft Exchange Server they too are not considered to be received Note Because recovery software such as Ontrack PowerControls restores messages from a source to a Microsoft Exchange Server mailbox without sending them the messages that Ontrack PowerControls restores are not considered fo be received messages Shortcut Menu This menu is accessed by right clicking on an item Source Data This is the data store from which folders and messages are Store copied The source is read only so items cannot be copied into deleted from or changed in the source STM For Microsoft Exchange Server 2000 and 2003 this is one of the two files that make up the Microsoft Exchange Server Information Store the other being the EDB file The STM file stores certain data for emails that come into the Microsoft Exchange Server through the POP or SMTP port This email data may eventually get moved into
17. verify that your messages were successfully copied You can also print or save the copy report by doing one of the following e Click Print to print the copy report e Click Save to save the copy report as a text file In the Copy Progress window click Close to return to the Ontrack PowerControls main window To restore a folder from a public database or Public Folder mailbox to a target Public Folders Ik Inthe Source pane copy a folder from a public database or Public Folder mailboxin a Microsoft Exchange Server 2013 mailbox database In the Target pane paste the folder into the target root public folder or a folder in the public folder In the Copy Progress window verify that your messages were successfully copied You can also print or save the copy report by doing one of the following e Click Print to print the copy report e Click Save to save the copy report as a text file In the Copy Progress window click Close to return to the Ontrack PowerControls main window Note Public folders can be stored in different public folder databases or public folder mailboxes All source public folder databases and mailboxes list all public folders not just those they store content for Only the public folders stored within the selected public folder database or mailbox will contain items in the Source pane Results of Restoring to Public Folders 2014 Kroll Ontrack Inc 123 Chapter 5 Restoring Microsoft Exchange Server Da
18. 010 5 ae 5 Conventions ini this MANUA 2 cecsescccecehcecd ocaseedadeve k genaeeialecstevaces lt saddelavicsaiaesdeuvecedanechendes 6 Menu Commands and Shortcuts 20 2 0 cece eee eee eee nanana nananana nananana 6 SHORIGUT MENU renee Sint at a oder cate dentate oe Otani Shae eh alah he Sic tne oe aaa 6 NOTES ONG D nus Sete ee a ee et donee Me Lehi 7 Chapter 1 Looking at the Interface ooo coceeeeeecccccccceeeeecceceeeeeeeeee 8 OVEMEW asses renee ae cg netanseee ce eas eee oe toast ese a aie eee eae 8 MAin WINdOW AR 8 SOUS SONS octagon nee ee ee oes ee 9 Source Message List 2 5 cece cece ee eeler erreen a eee aiea a e adeno dees ie edda 10 ONGC Ti ONG eise a a a a tee a E teeeess se 11 Target Message List Restored Messages 2 2 0 2 cece cece eee eee eee ce cece eeeeeeeeeeeee 1 Contents Ment Bare eerie eee ae ie rouse Ue ee eee nae sande a cee te cece state eas 12 1 Kolo ole ane 12 Previewing and Opening Messages l 2 2 2 cece cece cece e cece cece cece ee ceeeeeeeeceeseeeeeeeees 14 Opening Attachment 0 00 cece cece eee c cece cece nce c cee eeencccncoesenneccccenecnsceccceseeneccuconsenes 15 Saving ATTaChMe Ns ae 2 cece eee cece ee eee cece ee eee cece cece e cece eeeeeeeeeeeeceeeeeeeeeeeeeeeees 16 Changing the View 2 202 teer kenere Errar eee ence cece ence ccc EE ES KEES 17 Viewing or Hiding the Toolbar and Status Bor 2 2 02 cece eee e eee aoaaa aaan 17 Resizing Panes Separated
19. 2 Inthe Target pane paste the messages into a folder 3 Inthe Copy Progress window verify that your messages were successfully copied and click Close To restore individual messages with copy paste special 1 Inthe Source pane or Find in Source window copy messages from the message list 2 Inthe Target pane use Paste Special to paste the messages into a folder mailbox PST root or Microsoft Exchange Server root 3 Inthe Copy Progress window verify that your messages were successfully copied and click Close Tip Use the Paste Special command to retain the directory structure of messages copied from the Find in Source or Find in Exchange Target window because messages in this window often come from several source locations To restore a folder a mailbox an EDB file a CAS file or a PST file 1 Inthe Source pane copy a folder a mailbox an EDB file a CAS file or a PST file 2 Inthe Target pane paste the copied item into a folder mailbox PST root or Microsoft Exchange Server root 3 Inthe Copy Progress window verify that your messages were successfully copied and click Close Note You cannot open the same PST as a source and target In addition you cannot restore messages from a PST file to a Microsoft Exchange Server root node To restore data even faster use drag and drop Example To restore an entire EDB file drag it to the target Microsoft Exchange Server root 2014 Kroll Ontrack Inc
20. 77 Chapter 3 Finding Messages o oo ooo ooceeeec ccc ccccceeeececcccceeeeeeeeeees 78 OVE MIC W re sae yet ite ee he a Ae oe cee Seta Mets le es gt Wet os ee eaten tides es ees 78 Guidelines for Using the Find WINdOW 2 2 2 2 occ ec ec cece cece cece e cece cece cece eeeeeeeeeeeeereeseeees 78 Searching SOUICES 2 eee eect e eee e tenet eeneeeeneeeees 79 Searching Embedded Message ems 2 2 eee eee eee eee eee eee ence e eens eeeeees 82 Searching Within Results 222 2000 2 cece cece cece eee c cece eee e ee eee cece cece eeeeeeeeeeeeeeeeeeeess 82 Searching Microsoft Exchange Server Target 2 0 0 e cece cece cece cece cece cece ccc eceeeeeeecececeeees 84 Managing Message ItEMS 2 2 2 eee eee eee eee eee eee nee EEA cece eee eeeeeeeeeeee 84 Saving and Using Search Profiles 2 2 2 2000 0 e cece eee cece cece eeeeeceeeeeeeeeeeeeees 86 Using Multiple Search WiINdOWS ooe 22 2 0 eee cece e cece cece cece cece cece cece EEE ENEAK EASES EINEN 87 Searching Within Attachments 2 00 0 cece cece cece cece cece cece eee e eee eeceeeeeeeeeeeeeeeeeeeeeeeeeees 87 Exceptions When Searching Within Attachments 220 222002222eee cece eceecceceeeeeees 88 Other Ontrack PowerControls Features Available Through the Find Window 22 89 Opening and Saving Attachments in the Find Window 22 2 0 eee eeeeeeeeceececceeeeeeees 89 Exporting Message Items from the Find Window 00 2 2 2
21. Center 12 Status Thu 11 01 200 E E Calendar ez Center 12 Escalated PO Thu 12 22 200 L Contacts a Center 12 PES system Mon 10 02 200 Soupa o PS tans e Center 12 Escalated PO Thu 11 12 2003 amp Inbox Ea Center 12 Escalated PO Thu 11 12 2003 aH a Center 12 Escalated PO Thu 11 12 2003 Source Message List 4 Center 12 Escalated PO Thu 11 12 2003 4 Pending 4 Reference p Journal v v EEA Kg3hjz2aaa I LO From Subject Create Date E Calendar Kg3hjz2aaa EX QhmalLDFr oup Wed 6 25 2003 EH Contacts g Pebrhcraaa EX FQUWNOYrK ou Wed 6 25 2003 4 Deleted K Target AD z Kg3hjzmaaa EX PRYtwyycp oup Wed 6 25 2003 rafts Pane Seen 0 Pebrhcbbaa EX zIkavsEZy oups Wed 6 25 2003 EA Folder 2 ee Kg3hjzmaaa EX ySAPofZCe oup Wed 6 25 2003 Target Message List Folder 3 a Kg3hjz2aaa EX ypelPNLYY oup Wed 6 25 2003 Folder 4 Kg3hjzuaaa EX nrpxjloAw oup Wed 6 25 2003 E Folder 5 4 Kg3hjzuaaa EX bCkKFKAXKL oup Wed 6 25 2003 A Falder a Kg3hjzuaaa EX kFUXRBngo oup Wed 6 25 2003 e Pebrhcbaaa EX agQCDuEoW o Wed 6 25 2003 Ik 36 Message Item s 4 Status Bar Figure l 1 The main window with four panes 2014 Kroll Ontrack Inc 8 Chapter 1 Looking at the Interface Source Pane The Source pane displays the data you intend to recover such as the EDB file s or a conten
22. Close When exporting message from the Source pane you can also use the Skip Mailbox Folder option on the Export dialog box This option merges the exported message into the resulting PST without maintaining the mailbox folder Note Before exporting to PST ensure that you have sufficient disk space available at the destination of the PST export Scenarios Scenarios for exporting multiple mailboxes from the Find Window to a single PST Scenario 1 A folder with the mailbox name for every mailbox in which messages are found is created in the new PST The message path is maintained even if the higher level folder does not contain messages The PST name is created by the user ___ Mailbox becomes folder Folder 1 Message 3 Message 1 Message 2 Structure before export Figure 4 10 Scenario 1 2014 Kroll Ontrack Inc Maintain Message Path W Merge Mailboxes Lip Mailbox 1 Folder 1 Message 1 Message 2 Mailbox 2 Message 3 Structure after export 103 Chapter 4 Exporting Messages Scenario 2 Folders in which messages are found are created in the resulting PST The message path is maintained from the root level even if the higher level folder does not include messages Mailbox names are removed If the folder already
23. Copy Progress window appears 3 Select Print to print the progress report Save to save the progress report to your hard drive or Close to close the window Moving Message Item using Drag and Drop Drag and drop from a Find in Target search result list has a Move option This option behaves in the same manner as the Move to Folder function or cut and paste To move to folder using drag and drop 1 Right click the message item in the search results and drag to a mailbox in the Target pane 2 At the destination mailbox a shortcut menu appears with the options of Paste Move Paste Special or Cancel Select one and the Copy Progress window appears 3 Click Print to print the progress report Save to save the progress report to your hard drive or Close to close the window You can copy message items to Microsoft Exchange Server and PST file targets Only valid targets are displayed in the Copy Items window Copy to Folder Ontrack PowerControls presents you with a Copy To Folder option which copies the item and keeps it in its original location to be pasted in a designated location 2014 Kroll Ontrack Inc 85 Chapter 3 Finding Messages To copy to folder 1 On the Edit menu click Copy To Folder The Copy Items window appears 2 Select a folder as the destination and click OK The message item is now copied and pasted to the designated location 3 Inthe Copy Progress window click Print to print the progress report S
24. EDB file to the desired destination In each case it provides guidelines for restoring messages Note The concepts in this chapter apply to both EDB and PST files unless otherwise noted even though all of the following examples are EDB files Restoring Messages with Copy Paste The following instructions show you how to restore individual messages to a folder in a target PST file or Microsoft Exchange Server by using Copy Paste Keep in mind that using Drag and Drop achieves the same results Guidelines for Restoring Messages a You can copy messages from the message list in the Source pane or the Find in Source window 2014 Kroll Ontrack Inc 115 Chapter 5 Restoring Microsoft Exchange Server Data You coan use Drag and Drop or Copy Paste to restore individual messages to a folder in the Target pane You cannot use Drag and Drop or Copy Paste to restore individual messages to a PST root node a Microsoft Exchange Server root node or a Microsoft Exchange Server mailbox However you can use Paste Special to restore individual messages to these locations Using Drag and Drop or Copy Paste to restore individual messages does not preserve the directory structure of the restored messages If you want to preserve the directory structure of restored individual messages use Paste Special a Youcannot copy paste inaccessible mailboxes Tip For information on Paste Special see Restoring Messages with Paste Special on p
25. Exchange Server Deduplication Deduplicationis performed ona per profile basis and if selected does not return duplicates of a message during a search For example if the same message exists in two or more data stores only the first message found is listed in the search results Cee See Microsoft Exchange Server Database sooo See Microsoft Exchange Server Information Store Exchange An organizational unit created in an environment that has Hosted deployed Microsoft Exchange Server 2010 SP1 or SP2 using the Organization or Hosted hosting switch Hosting Mode Users and associated mailboxes Ske createdin a hosted organization can only see other users and Organization i Bese mailboxes created in the same hosted organization Transaction log files log files are history files recording server activity These files are useful in restoring and backing up Microsoft Exchange Server data Transaction logs for Microsoft Exchange Server 5 5 2000 and 2003 are 5 MB in size Transaction logs for Microsoft Exchange Server 2007 2010 and 2013 are 1 MB in size 2014 Kroll Ontrack Inc 182 Term Messages Message Table View Microsoft Exchange Server Database Microsoft Exchange Server Information Store 2014 Kroll Ontrack Inc Glossary Description Messages are found in the folders of a Microsoft Exchange Server Information Store Messages can mean email but Microsoft Office Outlook Contacts are als
26. File Edit Tools Search in folder Source 1 Browse Search in results Search for words oy Previous Exclude words P Clear Fields Clear Results Search in Message Subject J Attachment File Name s MV Message Body I Attachment Text Help Sent from Sent to Date Created After 5 28 2013 v T Before 5 28 2013 Save Report Results PBL O From to Subject Create Date Source Folder 2K7 Copy User Many User0 M Message sent t Wed 1 03 2007 1 CopyExport ed ieblog Accelerator Cr Mon 1 18 201 1 CopyExport ed gt Search Complete 463 Message Item s Matched Criteria Z Figure 3 3 Find window with results and message pane Searching Embedded Message Items You can search multiple levels of embedded message items in Ontrack PowerControls Note Searching attachments email and non email is available only when the Agent for Advanced Searching for Microsoft Exchange Server is enabled See Enabling the Licensed Agents in the Readme file To search embedded message items 1 Perform steps 1 through 6in Searching Sources on page 79 2 For Searchin click Attachment Text 3 Continue with step 8 in the Searching Sources on page 79 process Searching Within Results The Search in results option lets you refine the search process using the previous search results 2014 Kroll Ontrack Inc 82 Chapter 3 Finding Messages To sear
27. Inbox O From Subject Create Date Status Testa engr RE message 2 Tue 6 03 2003 Testa enar RE test meeting Tue 6 03 2003 a Testa engr Message Recall Tue 6 03 2003 EJ Teste Enar FW stuff Tue 6 03 2003 a Teste Engr recall test Tue 6 03 2003 Teste Engr message Tue 6 03 2003 A Teste Engr 1 recall test Tue 6 03 2003 a Teste Engr test message 9 Tue 6 03 2003 a Teste Engr message10 Tue 6 03 2003 Mm D Teste Engr message 11 Tue 6 03 2003 a Teste Engr another meeting Tue 6 03 2003 2014 Kroll Ontrack Inc 10 Chapter 1 Looking at the Interface Figure 1 3 The Source Message List The Source Message list displays metadata about the message items in six columns The metadata includes file type attachments if any message sender subject date and status The Sent Items folder also displays the To column For more information on the message list see Sorting Messages in the Message Lists on page 18 The source content analysis store message list includes file type Database Database and Path The source content analysis store profile folder message list includes file type Attachment if any From Subject Create Date Database Folder and Status For more information on content analysis stores see Content Analysis Store on page 153 Target Pane The Target pane can display one or more target PST files and or one target mailbox public folders and mail
28. Profile menu and click Resume Processing e Right click the profile folder and click Resume Processing To resume processing of all profiles a Doone of the following e Select the content analysis store root click the Profile menu and click Resume Processing e Right click the profile folder and click Resume Processing Adding Sources to Content Analysis Stores Only EDB store objects EDB mailboxes or EDB folders can be drag and dropped or copied and pasted from the source into the new content analysis store root to prepare for analysis If you open a source with a set of mailbox criteria create a CAS using that source then close and re open the source with different mailbox criteria no additional folders or mailboxes can be added from that source Re open the source with the matching mailbox criteria or remove all references to the original source before re adding Note Messages or folders cannot be copied directly to a profile folder results folder To add a folder a mailbox or an EDB file with copy paste 1 Inthe Source pane select a folder a mailbox or an EDB file 2 Doone of the following e Onthe Edit menu click Copy e Right click the selected item s and on the shortcut menu click Copy e Click the Copy Mail Item icon onthe toolbar e Press Ctrl C Copy 3 Inthe Target pane click the content analysis store root and do one of the following e Onthe Edit menu click Paste e Right click t
29. Reports window make the desired report active by clicking its tab for example Attachment Report Database Report 2 Click Save 3 Inthe Save Report window specify the name location and file type for the report You may save the report as either a tab separated or comma separated text file 4 Click Save to return to the Reports window 5 Repeat steps 1 4 for each report you want to save 2014 Kroll Ontrack Inc 152 Kroll Ontrack Chapter 8 Content Analysis Store Overview The content analysis store CAS enables you to automate and save search results by selecting sources Sources include entire EDB files individual mailboxes from an EDB or folders from an EDB Any number of sources is allowed including multiple EDBs After selecting specific sources you can create profile folders as subfolders to the content analysis store Each profile folder has the same criteria as the search criteria such as From To Subject etc Only messages matching the criteria are contained in the profile Multiple profile folders are possible Every profile folder processes simultaneously This allows you to make many separate searches profiles for the same set of sources After the processing is complete you can open the content analysis store as a source This allows you to use the CAS for searching copying exporting and integrity checks It allows you to copy the data out of the CAS into PSTs or to a Microsoft Exchange
30. based on this Name the mailbox is created on the existing user account Name This field auto populates as the First name Initials and Last name are entered This field can also be modified User logon name User Principal Name Create a user logon name for the new account If this name matches the same field of an existing user account an error appears at the end of the process indicating that it is a duplicate UPN suffix This field adds the Organizational Unit selected as the second half of the logon name email address User logon name pre Windows 2000 A user logon name for older versions of Windows Password and Confirm Password The password must meet the domain s minimum password requirements or the user mailbox creation will fail Save as default password Select to designate the entered password as the default 4 Click Next 2014 Kroll Ontrack Inc 59 Chapter 2 Using Ontrack PowerControls New Maabox Mailbox Settings Enter the alias for the mailbox user and then select the mailbox location Alias TestUsed Server E2K7 Storage group E Mailbox database OOOO Managed folder mailbox policy Oooo Exchange ActiveSyne mailbox policy ps lt Back Cancel Figure 2 19 Mailbox Settings page for Microsoft Exchange Server 2000 2003 and 2007 5 Onthe Mailbox Settings page do the following Alias Enter the alias for the mailbox user Server Auto populated with the Stora
31. been committed Whenever data is written to an EDB file from the transaction log the EDB CHK file is updated with information specifying that the transaction was successfully committed to the respective EDB file Separate Exx chk files are maintained for each storage group using ESE Extensible Store Engine Content A data store type where each message in the root level Analysis Store container identifies a source container A source container can CAS either be an EDB an EDB mailbox or an EDB folder The CAS is used to analyze messages based on profile criteria entered before processing Conversation A table that displays all messages in the database that are View related by conversation The conversation thread is indented to indicate replies 2014 Kroll Ontrack Inc 181 Glossary Tem Desetpiom Data Store A unified collection of folders and messages contained in a single storage medium A PST file is a data store A Microsoft Exchange Server Information Store is also a data store In a basic case Microsoft Exchange Server has two live data stores one for the private mailboxes and one for the public folders Data Wizard The first time you start Ontrack PowerControls the Data Wizard starts The Data Wizard guides you through the loading of Microsoft Exchange Server Database EDB PST files or content analysis store CAS files into Ontrack PowerControls and shows you how to specify the target PST file or Microsoft
32. database select the check box which enables the drop down list of all available mailbox databases 2014 Kroll Ontrack Inc 67 Chapter 2 Using Ontrack PowerControls New Mailbox Ea Archive Settings Use this step to create an archive for the created mailbox Items will be moved automatically from the primary user mailbox to the archive based on the default retention policy settings of the Microsoft Exchange Server gesuasesces sees sosesccseconsees seesesensssossbeestsessouacsesenseacseseubecesseenssecssosusscasees eessesesessesesesoesesesoesesesossosesocesossocecoeoeossesoessooeseosseoecsessssesesesesoesesesoeo r Do lt Back Cancel Figure 2 25 Archive Settings for Microsoft Exchange Server 2010 and 2013 Note If using Microsoft Exchange Server 2010 SP1 and later or Microsoft Exchange Server 2013 the mailbox database can be selected 11 Click Finish The mailboxis created and the copy proceeds Progress information appears in a Report dialog box 12 Click Print to print the report Save to save the report to your hard drive or Close to close the Copy Progress window The mailbox from the source EDB you copied is now a new mailboxin the Target pane To create multiple Microsoft Exchange Server mailboxes using copy and paste 1 Verify that Allow mailbox creation during copy option in Preferences is selected For more information see Target Options Tab on page 25 2 Do one ofthe following a Right clic
33. database file name lt Source Folder Path gt Explanation lt Target Store gt Explanation pc 2000 administrator Target data store Microsoft Exchange Server name and logon ID 2014 Kroll Ontrack Inc 134 Chapter 6 Using the Command Line Important All paths with spaces need to be in quotes If a PST does not exist in the target Ontrack PowerControls will create a PST file compatible with Microsoft Office Outlook 97 98 2000 and XP Example 9 Perform an integrity check on an entire Content Analysis Store powercontrols integ r o c out1 txt c source cas SROOT integ Perform an integrity check ona database Operation options Explanation O c outl txt output report file name lt Source Store gt Explanation c source cas Path to the Content Analysis Store file name lt Source Folder Path gt Explanation ROOT Root of the CAS entire CAS Example 10 Copy Profile 1 from c source cas to the root in c target pst powercontrols copy r o c out2 ixt c source cas Profile1 c target pst SROOT Operation options Explanation 2014 Kroll Ontrack Inc 135 Chapter 6 Using the Command Line O c out2 txt output report file name c source cas path to the Content Analysis Store file name lt Source Folder Path gt Explanation Profile 1 source folder to copy lt Target Store gt Explanation c target pst target data store lt Target Folder Path gt Explanation ROOT copy to the
34. exists the messages found in a different folder with the same name and at the same hierarchy level are placed in the existing folder in the resulting PST The PST name is created by the user mbes Folder 1 Folder 1 Message 3 Message 1 N Maintain Message Path W Merge Mailboxes 4 Message 1 B Diras z m Message 2 oY Message 2 Message 3 Structure before export Structure after export Figure 4 11 Scenario 2 Scenario 3 All messages found are exported to the PST at the root level The PST name is created by the user Folder 1 Message 3 N Message 1 Maintain Message Path O 5 Message 1 Merge Mailboxes w Message Structure after export Message 2 Structure before export Figure 4 12 Scenario 3 2014 Kroll Ontrack Inc 104 Chapter 4 Exporting Messages Scenario 4 A folder with the mailbox name for every mailbox in which messages are found is created ina new PST Messages found in these mailboxes reside in these new mailbox folders without the folder structure in which they were located originally PST name is created by the user
35. express Fri 7 12 2002 4 Deleted Items STM User 1 Fw Specials from W Fri 7 12 2002 4 E 4 Drafts 0 STM User 1 webpage fonews com Fri 7 12 2002 4 LS A Evno4v a p STM User2 Re webpage fonews Fri 7 12 2002 4 lt gt Ea M STM liser 1 with stationary Fri 7 17 7007 4 x From STM Useri To Subject test outlook express this was sent from outlook express 5 Message Item s Figure 1 9 Before dragging the split bar between the Target Message list and the Preview pane 2014 Kroll Ontrack Inc 17 Chapter 1 Looking at the Interface 2 Drag the split bar until the two panes are the desired size Sorting Messages in the Message Lists You can sort messages in the Source and Target Message lists based on attachments message sender subject date and status In addition the Source Message list lets you sort messages based on status and the Sent Items folder lets you sort items based on the To heading Sorting messages on the From column for example can help to identify messages from a specific sender To sort a message list 1 Click a column heading to sort the messages based on that heading For most headings an arrow appears indicating the sort direction An up arrow indicates that the messages appear in ascending A Z order A down arrow indicates that the messages appear in descending Z A order 2 Toreverse the order of the messages based on that column heading click the column heading
36. for all selected mailboxes in a Priv EDB data store Note This report is available only for a Priv EDB Column Description Heading Mailbox Name of the mailbox Display name alias Number of Total number of messages in the mailbox Messages Total Size of Total size of all messages in the mailbox Messages 2014 Kroll Ontrack Inc 148 Chapter 7 Reporting Column Description Heading Average Total size of messages divided by number of messages Size of Messages Total Total size of attachments in all messages in this mailbox Attachments in Attachment messages in this mailbox that are also in messages in another mailbox are Size counted in both mailboxes Shared Size of attachments that are found more than once either multiple times in Attachment this mailbox or in this mailbox and other mailboxes Calculated as total size of Size attachments minus the non shared attachment size Non shared Size of attachments that are not shared with other messages Attachment Size Internal Received messages of type EX or SYSTEM Received Messages SMTP Received messages of type SMTP Received Messages Other Received messages not of type EX SMTP or SYSTEM Received Messages Note Fora definition of received message see the Glossary on page 181 Messages by Date Report The Messages by Date report provides statistics for messages in a date range such as 1 1 2004 to 1 1 2005 and a unit o
37. have a sufficient amount of hard drive space for dat and idx files These files may require hard drive space equal to the size of the log files Therefore you may need to change the default file path for idx and dat files if you need more space Ontrack PowerControls never modifies an edb file or its associated files for example log stm pat chk however it does create dat and idx files the first time you open an edb file from a directory that contains log files Each time you reopen the edb file Ontrack PowerControls uses the information in the dat and idx files to open the edb file more quickly Note Microsoft Exchange Server 5 5 2007 2010 and 2013 do not use stm files Data Wizard Target Selection On the Target Selection page of the Data Wizard specify the type and path of the target location for the data you want to restore from the following options A PST file A Content Analysis Store CAS A Microsoft Exchange Server as the target for a single mailbox with or without Outlook Anywhere A Microsoft Exchange Server as the target for all mailboxes A Microsoft Exchange Server as the target for specific mailboxes with multi tenancy support 2014 Kroll Ontrack Inc 42 Chapter 2 Using Ontrack PowerControls An option to open Public Folders is available upon connection to a Microsoft Exchange Server Ontrack PowerControls connects to all public folders hosted by the target Microsoft Exchange server
38. in check box See Searching Embedded Message Items on page 82 for more information Note about searching within attachments Ontrack PowerControls does not search within archive file types such as zip or rar files For more information see Searching Within Attachments on page 87 8 Inthe Sent from and Sent to boxes enter the appropriate names if desired Using the Sent to box is particularly useful if you are trying to find a message item sent to multiple people The rules for using spaces commas and quotation marks apply when using the Sent from and Sent to boxes 9 For Date select an action performed on the document such as Received Sent or Due as asearch criteria if desired This searches for documents based on when that action occurred 10 For After and Before select the appropriate check box if desired You may select both check boxes Then type or select the part of the date you want to change e After Searches for documents created on or after the selected date e Before Searches for documents created on or before the selected date 11 When you have finished specifying search criteria click Find Now The results of your search appear in the message item list In Search Results column the Date displays the time of the action selected in the Time search criteria 2014 Kroll Ontrack Inc 81 Chapter 3 Finding Messages 12 To preview the message items returned by the search click the Preview check box
39. is enabled When exporting the Recoverable Items folder it is renamed to distinguish the copied version from the actual version The folder is renamed using the localized short date in parenthesis and appended to the folder name Example Recoverable Items 10 22 2009 a If you use the Mailbox Criteria optional box on the Source Selection page of the DataWizard only EDB mailboxes containing your entry or entries are displayed on the 2014 Kroll Ontrack Inc 92 Chapter 4 Exporting Messages Source pane Any mailboxes that do not match the entered string s do not appear in the Source pane and are not be included in any subsequent tasks such as searching copying and exporting of the entire database For more information see Mailbox Criteria on page 30 a If you use the Multi Tenancy Criteria box on the Source Selection page of the DataWizard the Connect to Exchange Server dialog box or the Target Selection page of the DataWizard only mailboxes contained in the selected Address Book Policy or Organization appear in the Source or Target panes Only these mailboxes are included in any subsequent tasks such as searching copying and exporting of the entire database For more information see Multi Tenancy Support on page 30 About Message msg Text txt and PST Export The file type for an exported message can be either Microsoft Office Outlook msg or plain text txt or PST Message msg export A
40. mailbox access rights to all of the Microsoft Exchange Server mailboxes to which you are trying to restore messages For more information on access rights see About Restoring Messages to a Microsoft Exchange Server on page 112 To restore an EDB file 1 Inthe Source pane select the EDB file On the Edit menu click Copy In the Target pane select the Microsoft Exchange Server root node On the Edit menu click Paste a fF YW N In the Copy Progress window review your results fo make sure all the messages were copied to the target destination You can also print or save the copy report by doing one of the following e Click Print to print the copy report e Click Save to save the copy report as a text file 6 Inthe Copy Progress window click Close to return to the Ontrack PowerControls main window Results of restoring an EDB file Ontrack PowerControls attempts to connect to each mailboxin the Target pane one at a time and copies each message to its corresponding mailbox and folder If the folder does not exist it will be created If the mailbox does not exist Ontrack PowerControls an error in the Copy Progress window skips the entire mailbox and continues the operation Restoring to Public Folders The following instructions show you how to restore messages or public folders to a public folder target An option to open public folders is available upon connection to a Microsoft Exchange Server Important Ontrack PowerC
41. message asking you to confirm your decision to remove the file is displayed 5 Click OK When an EDB is removed the complete source EDB is removed from the CAS as well as any source folders or mailboxes that also reference that EDB When there are missing log files you are prompted to locate the log directory The Browse button opens a Browse for Folder dialog and defaults to the last known location of the logs To locate missing log files 1 Onthe Missing Database File error message click Browse The Open window appears 2 Navigate to the directory containing the logs and click OK The Source pane now populates with files When logs are removed the complete source EDB is removed from the CAS as well as any source folders or mailboxes that also reference that EDB and logs When there are missing stm files you are prompted to remove the files To remove missing stm files 1 Onthe Missing Database File error message click Remove 2 Amessage asking you to confirm your decision to remove the file is displayed Click OK When the stm is removed the complete source EDB is removed from the CAS as well as any source folders or mailboxes that also reference that EDB and stm When there are missing temp file directory locations you are prompted to locate the temp file directory location The Browse button opens a Browse for Folder window and defaults to the current temporary path set by Ontrack PowerControls 2014 Kroll Ont
42. messages and may be generated per attachment type domain mailbox database and date The Mailbox and Date reports are available for Priv EDB data sources only Note Only accessible mailboxes can generate a report To create one or more reports 1 Inthe Source pane select an EDB PST or CAS data source 2 Onthe Tools menu click Create Reports The Create Reports window appears e Ifyou selected a Priv EDB as the source for the report the list pane displays all mailboxes in the EDB e Ifyou selected a PST or Pub EDB as the source the list pane displays all folders immediately under the root of the PST or Pub EDB 2014 Kroll Ontrack Inc 140 Chapter 7 Reporting Create Reports Select folders to include in reports Reports Attachment Statistics Calendar Contacts Deleted Items IV Messages by Database Drafts Inbox pi Journal Fm Junk E mail Notes Include messages with a received date in the range Outbox Sent Items Sync Issues r Tasks Group statistics by elect 7 m Message Options Include message f de messages notin deleted item retention Select Al Deselect All Cancel Help Figure 7 1 The Create Reports dialog box Domain Statistics Create Reports Select profile folders to include in reports Reports Profile Folders Attachment Statistics Domain Statistics IV Messages by Database V Messages by Profile Folder Messages by Date Include messages with
43. msg file OLE compound document can be imported directly into Microsoft Office Outlook This file type encapsulates the entire message including attachments Text ixt export A txt file is created with the following information Note that neither message attachments nor message properties are exported PST export The Export to PST option allows you to generate PST files at all levels of the following a Off line private store EDB files a Off line public store EDB files Microsoft Exchange Server 2010 and earlier a CAS files a PST files You can also export to PST files from a target and source Find window For more information see Exporting to PST on page 100 Exporting Messages You can export an EDB file a source PST file a source CAS file a source CAS profile folder mailboxes folders messages and a live Microsoft Exchange Server target 2014 Kroll Ontrack Inc 93 Chapter 4 Exporting Messages Note Only accessible mailbox items can be exported If you are exporting a CAS file only accessible mailboxes are included in the export The section explains how to perform the following export tasks from the Ontrack PowerControls main window a To export an entire source private EDB file or CAS file on page 94 a To export a source PST file a mailbox a folder a profile CAS folder or a public EDB file on page 95 a To export a target PST file a mailbox a folder a profile CAS folder or a public EDB file on
44. name Then click OK This window may appear again which requires you to reenter this information 5 Click Next To specify a Microsoft Exchange Server as the target for specific mailboxes with multi tenancy support 1 Onthe Target Selection page click Connect to Exchange Server Specified Mailboxes in Select Target list 2 Doone of the following e If Enforce ABP or Hosted Organization for current user is cleared on the Security tab on the Preferences dialog box use the Multi Tenancy Criteria box to select hosted organizations or Address Book Policies from source or target dialog boxes e If Enforce ABP or Hosted Organization for current user is selected on the Security tab on the Preferences dialog box use the Multi Tenancy Criteria box to view the organization or assigned address book policy 2014 Kroll Ontrack Inc 47 Chapter 2 Using Ontrack PowerControls Data Wizard e Som Target Selection Please select the type of target you want to open and its location If you do not want to open a target at this time click Skip Select Target Exchange Server Nieeeiss cucu eames ERE RITES Domain Controller X Server Name X V Connect To Public Folders l Connect using Autodiscover Microsoft Exchange Server Single Mailbox l Connect using Outlook Anywhere Multi Tenancy Criteria All mailboxes lt Back f Nee f s gt ca Figure 2 12 Selecting Connect To Microsoft Exchange Server Spe
45. not specific databases or Public Folders mailboxes Note Click Skip if you do not want to select a target file at this time To specify a PST file as the target for restored data 1 On the Target Selection page click Outlook Data File pst in Select Target list Data Wizard Target Selection Please select the type of target you want to open and its location If you do not want to open a target at this time click Skip Select Target Outlook Data File pst Outlook Data File pst Content Analysis Store cas Browse Microsoft Exchange Server Single Mailbox Microsoft Exchange Server All Mailboxes lt Back Skip gt gt Cancel Figure 2 8 Select the PST File option in the Target Selection window 2 Doone of the following e If you know the target PST file path type it in the Outlook Data File pst box e Click Browse to open the Create PST File window and navigate to the desired location Create a new PST file by typing a name in the File name box or select an existing PST file Next click Open The path of the target PST file appears in the Target PST File Path Dox 3 Click Next 2014 Kroll Ontrack Inc Chapter 2 Using Ontrack PowerControls To specify a content analysis store 1 On the Target Selection page click Content Analysis Store cas in Select Target list Data Wizard Target Selection Please select the type of target you want to open and its location If you d
46. or after the selected date Before searches for documents created on or before the selected date 7 Inthe Export to File or Export to Folder box do one of the following 2014 Kroll Ontrack Inc 98 Chapter 4 Exporting Messages a If youselected the PST format enter the name of the resulting PST file a If youselected the MSG or TXT format enter the location of the exported mailbox folder or public EDB file 8 Click Export 9 Inthe Export Progress window verify the mailbox or folder was successfully exported and click Close The messages appear in the specified location For PSTs the exported mailbox or folder is included in the PST file To export individual messages from the Find window to a TXT or MSG file 1 In the Find in Source or Find in Exchange Target window select one or more messages from the message list 2 Right click the selection and on the shortcut menu click Export 3 Inthe Format box select MSG or TXT Export Messages Format Options Export V Maintain Message Path Cancel Help Ea ee Filter By Export to Folder G Users a Figure 4 5 Exporting the MSG or TXT form at 4 If you want to maintain the directory structure of the exported messages select the Maintain Message Path option 5 If you want to limit the documents exported by when an action was performed such as Received Sent or Due select Filter By and do the following a Inthe Date box sele
47. or folder 3 Inthe Copy Progress window verify that your messages were successfully copied You can also print or save the copy report by doing one of the following e Click Print to print the copy report e Click Save to save the copy report as a text file 4 Inthe Copy Progress window click Close to return to the main window Results of Restoring Messages to a PST Root Node or Folder with Paste Special All unduplicated messages appear in the target destination and their directory structure will be preserved To restore messages to a Microsoft Exchange Server mailbox or folder with Paste Special If the target is a Microsoft Exchange Server mailbox or folder Ontrack PowerControls copies all messages to the target Each mailbox is a subfolder of the folder you selected for the Paste Special operation 2014 Kroll Ontrack Inc 117 Chapter 5 Restoring Microsoft Exchange Server Data 1 Inthe Source pane or Find in Source window copy messages from the message list 2 Inthe Target pane use Paste Special to paste the messages into a Microsoft Exchange Server mailbox or folder 3 Inthe Copy Progress window review your results to make sure all the messages were copied to the target destination You can also print or save the copy report by doing one of the following e Click Print to print the copy report e Click Save to save the copy report as a text file 4 Inthe Copy Progress window click Close to return to the main
48. selected for copy export All messages contained are copied exported Individual messages cannot be selected from the command line Examples of Using the Command Line The following examples are for pre populate EDB file copy export integrity check and list i e report information about the database Example 1 Pre populate the EDB file log and temp path fields of the Open Source dialog powercontrols c data edb Ic edb tc edb lt Operation gt Explanation Pre populate the EDB file log and temp path fields of the open source dialog Operation options Explanation Not applicable O c outl txt Output report file name 2014 Kroll Ontrack Inc 128 Chapter 6 Using the Command Line c data edb Path to the EDB file 4 c edb Log file path t c edb Temporary file path Example 2 Copy pcuserl s Inbox and all subfolders from c pcdata edb to the Inboxin c target pst c out1 txt will contain the copy report powerconitrols copy r o c outl ixt c pcdata edb Ic edb tc edb pcuser l inbox c target pst SROOT Operation options Explanation O c outl txt Output report file name c p cdata edb Path to the database file name lt Source Store gt Explanation Source options Explanation tc edb Temporary file path lt Source Folder Path gt Explanation pcuser inbox Source folder to copy 2014 Kroll Ontrack Inc 129 Chapter 6 Using the Command Line lt Target Store gt Explan
49. skip the mailbox and not copy it Mailboxes with a partial match found during the copy are skipped Select Copy to existing mailbox to copy the mailbox to the existing mailbox no new mailbox is created Mailboxes with a partial match found during the copy are copied to the partial matching mailbox Select Create and copy to new mailbox to create a new target mailbox and copy to the mailbox to that target Mailboxes with a partial match found during the copy have anew target mailbox created and copied to that new target mailbox 2014 Kroll Ontrack Inc 69 Chapter 2 Using Ontrack PowerControls New Mailbox Mailbox Copy Options Copying multiple mailboxes to the target server Please select the desired behaviour from the copy options provided below No Match Select the copy option for mailboxes that do not match any found on the target Skip mailbox Create and copy to new mailbox Partial Match Select the copy option for mailboxes that partially match When a partial match is found the target mailbox may not be for the same user as the source mailbox Skip mailbox Copy to existing mailbox Create and copy to new mailbox Caren Figure 2 26 Mailbox Copy Options page If the source EDB originates from a Microsoft Exchange Server 2013 and the target is connected to All Public Folders choose one of the following in the Public Folder Mailboxes Microsoft Exchange Server 2013 group Select Skip M
50. target folder for example Inbox reaches 16 383 messages Ontrack PowerControls still creates a new PST folder for the additional messages To turn off the preference setting for the PST messages per folder limit If you do not want Ontrack PowerControls to create new folders when the number of messages reaches 16 383 do the following 1 On the Edit menu click Preferences 2 Inthe Preferences window click the Options tab and then clear the Create new PST folders when PST message folder limits are reached check box Note If you turn off the preference all messages above the messages per folder limit will fail to copy correctly and the PST file may become corrupt About Restoring Messages to a Microsoft Exchange Server You must have sufficient access rights to all of the Microsoft Exchange Server mailboxes you are trying to restore messages to Keepin mind that you can connect to only one mailbox at a time Restoring Messages to Microsoft Exchange Server 2000 2003 2007 2010 2013 2014 Kroll Ontrack Inc 112 Chapter 5 Restoring Microsoft Exchange Server Data In Microsoft Exchange Server 2000 2003 2007 2010 2013 the permission that controls whether or not any mailbox can be copied to is Full Mailbox Access You must have Full Mailbox Access set to Allow in order to copy to a mailbox other than the one you logged in under About the Copy Progress Window Each time you attempt to restore messages to the Target pane the Co
51. the Interface Display new PST when PST limit is reached When the limit for a PST is reached in the Target pane Ontrack PowerControls automatically displays the overflow PST Create Unicode PSTs If selected Ontrack PowerControls always creates Unicode PSTs If cleared Ontrack PowerControls creates non Unicode PSTs Note By default the limit for a Unicode PST file in Microsoft Office Outlook 2003 and later is configured to be 20 GB As a result exporting Unicode PST files larger than 20 GB is not supported 3 Inthe Microsoft Exchange Server group select or clear the following check boxes as desired Encrypt data connection with Microsoft Exchange Server If selected Ontrack PowerControls will use an encrypted connection to send data to the Microsoft Exchange Server Clear this if you are using an unencrypted connection Use Autodiscover to detect Microsoft Exchange Server connection settings If selected Ontrack PowerControls attempts to use Autodiscover to detect profile settings for connecting to the target Microsoft Exchange Server Use Outlook Anywhere to connect to Microsoft Exchange Server If selected Ontrack PowerControls uses Outlook Anywhere settings to connect to the target Microsoft Exchange Server For more information see Outlook Anywhere and Autodiscover on page 31 Always prompt for credentials when connecting to a single mailbox If selected Ontrack PowerControls requests a username and passwo
52. time The first time you create any Message Table View Attachment Table View or Conversation View Ontrack PowerControls creates a Message View file If no file exists you are prompted to create the file No Message View File No message view file exists Would you like to create a message view file No Figure 9 9 This message informs the user that an initial message view file does not exist Click Yes to create the file A progress window is displayed to indicate the stage progress text estimated time elapsed time and a grow bar For Microsoft Exchange Server 2007 and earlier there are 5 stages Initializing file Processing attachments Processing messages Processing rows and Saving file For Microsoft Exchange Server 2010 and later there are 3 stages Creating the file processing the conversation messages and saving the file After the message view file has been created if creating a Message Table View the Creating Message View File progress window is replaced by another progress dialog that tracks the progress of view preparation A Preparing Message Table View progress window appears If you click Cancel during this process the Message Table View is not shown To view amessage within the Message Table View Attachment Table View or Conversation View right click a message point to Message Views and select one of the following options e Message Table View e Attachment Table View e Conversation Vi
53. window Results of Restoring Messages to a Microsoft Exchange Server Mailbox or Folder with Paste Special Each mailbox is a subfolder of the target destination and all unduplicated messages are restored In addition their directory structure is preserved Target C Documents and Settings My Documents Mondays Files pst 2 Evno4v30aa DO From subject Create Date z Exch55B User 1 made some cha Tue 3 11 2003 b4 Microsoft Welcome to Mic Fri 8 09 2002 3 bl Deleted Items b4 Evno4v3zaa PC GugMasRWil ou Thu 4 14 2005 bq Poller 4 a Evno4vnzaa PC cwoXFMdK ou Thu 4 14 2005 E re Evno4vfcaa PC uGdTriqdf oups Thu 4 14 2005 Personal Folders a Evno4vvnaa PC WBKyDlIapx ou Thu 4 14 2005 EB Calendar 4 Evno4vv2aa PC EOPTRXZjQ ou Thu 4 14 2005 EE Contacts A 0 Evno4v3waaP HsOwXWelIU o Thu 4 14 2005 Ed Deleted Items ta Evno4vv2aa PC sFhvbfmiD oup Thu 4 14 2005 EA Drafts EA Inbox Figure 5 1 Results of using Paste Special on a target Microsoft Exchange Server mailbox To restore messages to a Microsoft Exchange Server root node with Paste Special If the target is a Microsoft Exchange Server root node Ontrack PowerControls attempts to connect to each mailbox one at atime and copies each message to its corresponding mailbox and folder If the folder does not exist it is created If the mailbox does not exist Ontrack PowerControls logs an error in t
54. 111 Chapter 5 Restoring Microsoft Exchange Server Data Limits for PST and Folder Targets When restoring Microsoft Exchange Server Data to a target PST or folder Microsoft Office Outlook 97 2002 style PSTs have the following limits 2 GB PST Limit When a target PST file reaches 1 8 GB Ontrack PowerControls creates a new PST for the additional messages The new PST file has the same name as the original target PST file plus an appended number in parentheses Personal Folders 1 Personal Folders 2 and so on Ontrack PowerControls creates the folder path in the new PST and continues to restore Microsoft Exchange Server data where it left off Note The 1 8 GB limit applies only to PST files created by Microsoft office Outlook 2002 and earlier This limit does not apply to the new type of PST files created by Microsoft Office Outlook 2003 or 2007 16 383 Messages Per Folder for example Inbox Limit When a target folder for example Inbox reaches 16 383 messages Ontrack PowerControls creates a new PST folder for the additional messages The new folder has the same name as the original target folder plus an appended number in parentheses Inbox 1 Inbox 2 and so on Ontrack PowerControls creates the folder path in the new folder and continues to restore Microsoft Exchange Server data where it left off Note If you have upgraded the PST file to a large table format the PST can hold 64 000 messages per folder However when a
55. 2014 Kroll Ontrack Inc 31 Chapter 2 Using Ontrack PowerControls The Outlook Anywhere page follows the Target Selection page on the Data Wizard and records the protocol and verification method used when Ontrack PowerControls connects to a target Microsoft Exchange Server The Outlook Anywhere page displays the values from the most recent successful connection using Outlook Anywhere The values are empty if no previous connection exists You can configure Ontrack PowerControls to use Outlook Anywhere and Autodiscover on the Target Options tab of the Preference dialog box where the Microsoft Exchange Server group contains the following check boxes a Use Autodiscover to detect Microsoft Exchange Server connection settings Use Outlook Anywhere to connect to Microsoft Exchange Server The following table explains the actions Ontrack PowerControls performs based on the possible combinations of selecting or clearing these two check boxes Use Autodiscover to detect Use Outlook Anywhere to Action Microsoft Exchange Server connect to Microsoft connection settings Exchange Server Selected and Autodiscover Selected Ontrack PowerControls response successful connects to the target Microsoft Exchange Server with Outlook Anywhere using the settings returned by Autodiscover Selected and Autodiscover Selected If a server name was entered on not contacted the Target Selection page Outlook Anywhere page appears If no server name was entered
56. 222 22 ee eee cece e cece ce ceeececeeeeeees 89 Restoring Message Items from the Find Window 2 2 2 2 22 cece cece eee eccececececeeceeees 89 Performing an Integrity Check on Message Items in the Find in Source Window 90 Search Results Report 2 20 ikine eee ee ce ence ee ee cu eb eee ene aU aea nien aha ikaer iaa Sak 90 SOVE RODO 2 2 0 ee 8 eee ee eh er ate sa Ae Daeg Annee hae te Sk te 90 Chapter 4 Exporting Messages o oo o oo oooeeccccceceeccceceeeeceeeteteeeees 92 OVEMIEW oo hs seo hit Pete Guan eee oe een ee eee A E 92 General Information about Exporting Messages 2 22 22 ec ee cece cece eee ce eee eececceeeeeeeeees 92 About Message msg Text txt and PST Export 2 oo cece eee eecccccceeecccccceceeececcuecees 93 2014 Kroll Ontrack Inc iv Contents DDOE MESSAGES x 22 don s2i teats sac oldie 2 beck alate Base tc ot ub ee eee ea eect ee beet ceeds 93 Exporing to PST o rccreeoinisider a E E E E eai 100 Exporting Organizational FOrMs 2 0 2 2 cece ader cece cece Ei cece eee ceeceeeeeeteeeeseeeeees 107 About the Export Progress WINdOW o oo cece eecccccececccccccececcccccceceececceceeeeecccuceeeteeeecuees 108 Saving and Printing the Report _ 2 cee cece cece cece cece ee eeeeeeeeeeeeeseeeeeeeeees 109 Chapter 5 Restoring Microsoft Exchange Server Data 110 OVEMVIOW rcs ae Arce Sete Ga tse ts oe tae rs ete Bees eed fase Snes ee Boe a as 110 Quick Look at Rest
57. 89 bytes 13 187 bytes 14 860 031 bytes Reporting finished successfully 00h 00m 00s ODO AA DB nnn Help Save Figure 7 3 The Reports progress window Single Instance Storage SIS vs Cumulative Counts The Attachment Statistics and Messages by Database reports use the terms SIS Single Instance Storage and Cumulative when referring to the number and size of attachments in the data store The term SIS counts attachments only once and does not include their duplicates The term cumulative refers to all of the attachments or messages including their duplicates Example An attachment of type doc of size 100 KB is being shared by three messages As the table shows the SIS size more closely estimates how much of the EDB size is attributed to the attachment The cumulative size more closely estimates how much of the EDB size is attributed to attachments if the data store did not have SIS 2014 Kroll Ontrack Inc 143 Chapter 7 Reporting Method of Counting Attach Total of doc Attach Total Size of doc ments Messages ments Files Cumulative Count 300KB Attachment Statistics Report The Attachment Statistics report provides statistics on all of the attachments contained in messages in the selected source The attachments are categorized by extension which appears in upper case letters for example doc xls Attachments without extensions are put into a separate row called No Extension Attachment Extens
58. Attachment Statistics column doc precedes txt However you can sort statistics based on any column heading To sort the statistics in a report 1 Click a column heading to sort the statistics based on that heading An arrow appears indicating the sort direction An up arrow indicates the statistics appear in ascending A Z order A down arrow indicates that the statistics appear in descending Z A order 2 Toreverse the order of the statistics based on that column heading click the column heading again The arrow reverses directions An Example of Sorting The Attachment Statistics report is originally sorted based on the ascending order of attachment extensions for example doc precedes txt If you click the Attachment Extension heading the down arrow appears and statistics are sorted in descending order for example txt precedes doc If you click the Number of Attachments Found in Messages column heading the up arrow appears and statistics are sorted based on ascending order This means that the attachment extension occurring least frequently in the data source appears first in the report Saving Reports You may save the currently active report as either a tab separated or comma separated text file The report name defaults to the name shown on the report tab without the spaces and with a txt extension for example MailboxReport txt The file type defaults to a tab separated text file To save a report 1 Inthe
59. C Docun Message Views 38 gt Attachment Table View Deleted Items a Conversation View i Exchange JIS A pipe Exchange UTF 16 Figure 9 1 The Tools menu leads to the Message Views options Message Views Toolbar Icons A toolbar button exists for each message view Message Table View Attachment Table View and Conversation View K P Conversation View amp ie Message Table View Attachment Table View Figure 9 2 The toolbar provides another option for accessing the Message Views 2014 Kroll Ontrack Inc 171 Chapter 9 Message Views Message View Shortcut Menu The Source pane shortcut menu has a Message Views sub menu with menu items for each message view As with the main menu the new Message Views menu items provides status bar text when they are highlighted Aaaa Mexch5 B Integrity Check Ctrl I U EA HaaaTexch55 e 10 05 200 BaaaNexchs5 Open Ctl O fe 10 05 200 4 Baaa Nexch55 Copy Ctrl C e 10 05 200 W EaaaQexch55 selectAll Ctrl A be 10 05 200 Eaaa Qexch55 e 10 05 200 amp Export Ctrl P C4 FaaaRexchs5 i _be 10 05 200 Message Views a ot Message Table View Aaaa Mexch5 3 Attachment Table View co Conversation View Figure 9 3 The Message View options can be reached by right clicking an EDB message in the upper message pane a SOPP ate a Figure 9 4 The Status Bar Message View Pane The Messa
60. COVEr 2 2 2 icc e cece eee c eee eee e cece ce ceeeeceeeeeeeeceeeeeeeeses 31 Credentials and Permissions 20 2 2 00 20 derape inad eee eee eee eee cence eee ENEE ian 33 2014 Kroll Ontrack Inc ii Contents Opening a Microsoft Exchange Server as a Target 2 2 2 e eee 34 Using the Data Wizard 0 0 2 ccc eee eee cece cece cece eee cece cece eeeeeteeeeeeeeeeeeeeeeeees 35 Configuring Ontrack PowerControls for Microsoft Exchange Server 222220eeee ee eee 35 Before You Use the Data Wizard o oo eee e cece cece cece cece e cence cece ence eeceeneeeeceeneeeeeeeees 36 Data Wizard Welcome Page 2 2 c cece cece cece eee e cece cece cece eeeeeceeeeeeeeeeeeeeeeeees 37 Data Wizard Source Selection 222 eee eee eee eee ee tent eee 37 Guidelines for Selecting a Microsoft Exchange Server Database 2 222220 eeee eee eee 42 Data Wizard Target Selection 2 0 0 0 ccc cece ccc ence cece ceeececccceecnnccccceesenccescoeseenscsane 42 Data Wizard Outlook Anywhere 2 2 2 2 eee e cece cece cece cece eee ee cece ee ceeeeeceteeeteteteetttttttnsees 49 Data Wizard Now Processing Data File o 02 220 e cece eee e ce Eii Case T SESE 50 Data Wizard Completing the Data Wizard 2 cece cece eee e cece cece cece eeeeeeeeeeees 50 Looking at the Main Window After Using the Data Wizard 0 00 2 eee cece cece cece eee eee eeees 50 Returning to the Data Wizard 0 2 cee a ec cece cece eee ee RK eaa E
61. Creating a Content Analysis Store 2 2 2 2 cece cece sesanan idus aueri EAIA rE SARETE Euras EUERE EuS 153 Creating a Content Analysis Store with Microsoft Exchange Server 2010 and 2013 Data 155 Creating and Processing Content Analysis Store Profile Folders 222200 222 cece eee 156 Suspending and Resuming Content Analysis Store Profile Folders 20 2220000 0 160 Adding Sources to Content Analysis Stores 2 0 2 0 cece cece cece cece cece eececeeeeeeeeees 161 Editing and Deleting Profiles 22 0 0 eo c cece ccc cccccccceecccccceeececccceceeececcceeeeeeeeccceeees 162 Closing a Content Analysis Store 2 2 22 eee ccc ec cece eee cece cece eee eeeeeeeeeeeeeeeeeeeees 163 Opening a Content Analysis Store as Source o oo eee cece cece cece cece cece eeeeeeeeeeeeeeees 163 Viewing Properties of a Content Analysis Store 2 2 2 2 coo e cece eee ec eeeeececeeeeeeees 164 Creating Reports in Content Analysis Store 1 0 cece cee ceccccceeececccceceeececcceceeeeceuuees 165 2014 Kroll Ontrack Inc vi Contents Viewing Profiles in Content Analysis Store 22 20 00 cece cece cece cece cece ce ceeeceeeeeeeeeeees 166 Missing Database Files 2 2 2 0 eee cece cece cece e eee e eee ee cece eeeeeeeeeeeeceeeceeeeeeeeeeees 167 Wrong Database Fes eiseressen eie E e TEE EE E ioe eLo ETGT 169 Chapter 9 Message Views ooo cc cecccccccccccceeeeestsceceeecestttttseeeeeeees 170 IOVEIVIEW sacs 2h yates ttn e a tet a eee tt Do
62. DB file or PST file and specify a target PST file or target Microsoft Exchange Server by using one of the following methods a Use the Data Wizard a Open the source database and target mailboxes from the Ontrack PowerControls main window Note You cannot open the same PST file as both source and target Mailbox Criteria When selecting the EDB Source Files you can use the Mailbox Criteria optional box to limit the number of mailboxes that are opened and displayed in the Source pane This box appears on the Select Source Files dialog box opened by clicking File then Open Source or the Source Selection page of the DataWizard When you enter a string in the Mailbox Criteria box Ontrack PowerControls matches your entry against the display name and alias of the mailboxes to select data in the source database Only mailboxes matching your entries are displayed on the Source pane The mailbox criteria uses a simple string contains match and is not case sensitive You can use a semi colon to separate and enter multiple strings If you want to include a semi colon in one of your entries use double quotes around that entry Mailbox criteria only works with mailbox stores it does not work with public folder stores If you use mailbox criteria on a public folder store it isnot used and all public folders are opened Note Any mailboxes which do not match the entered string do not appear in the Source pane and are not included in any
63. EE Ea ER EESE 51 Opening the Source Database and Target Mailboxes from the Main Window 2 52 Before YOU RIOCCS Oath sek cei 2 inten mate a hehe aheue e Ea 52 Opening a Source and a Target from the Main WINdOW 1 2 2 eee ceeecceececccceeececcceceeeeeee 52 Opening Multiple Sources and Targets 2 2 0 e cece cece cece cece cece cece eeeeeeeeeeeceeeeeeeeeees 55 Closing Sources and Targets 2 2 2 0 2 eee eee eee ee eee eect eeeeeeeeeees 55 Deleting Items in the Target Pane 2 2 0 e cece eee ec ti cence cece cece ecccceceesenecseeeees 56 Creating New Mailboxes 2 2 cece eee ccc cece ececcccceececcccceceececcccceeeeececcceceeeeeccccesereeeeueees 56 User Permission 2 2 2cccb3eis tee ac ed setes snl Witetis pieedele cee ud aE Erea ee aeaiiai 56 Preference SettiNGS 2 00 ccccc cele cece eee c cece cee cece ce seccneeee seocesns scuseccunteccsecscubecessecseseees 57 Creating Mailboxes 2 2 2 cece eee cece cece eee cece eee eee ceceeeeeeeeeeeeetseeeeeereses 57 Creating Mailboxes Using the New Mailbox Wizard 2 oo ecee cece ecccccececcccccceececccceeees 58 Creating Mailboxes Using Copy and Paste 20 2 eee eee eee ee eee eens 65 2014 Kroll Ontrack Inc iii Contents WiESNsinG INIOMMIANOM 22 2 5 824 fers eaters et leche de Selaheca cians tae cata boos sot sheds ndetns 77 Auditing Failure 0 2 220 200 cece cece cee cc cece eee een cee eee ee cece ee ence abe ee a ceeeesseceboeseeenecuuee
64. Folder Properties page e Right click the profile folder in either the Source pane or Target pane and point to View Profile Folder e Click the profile in either the Source pane or Target pane click the Profile menu and click View Profile Folder 2014 Kroll Ontrack Inc 166 Chapter 8 Content Analysis Store Profile Folder Properties Name Profe Search For Exclude Search In ka Subject Sent From Sent To a 7 Dated After m ma Dated Before Duplicates Check for duplicate messages Figure 8 12 Profile Folder Properties 2 Click OK to exit Missing Database Files If an EDB or log file that belongs to a content analysis store is moved and then the content analysis store is opened there is a prompt to find or remove the missing database files If the EDB is located but the STM is missing Ontrack PowerControls displays an error indicating that the STM needs to be located in the same directory as the EDB Missing EDB When there is a wrong EDB you are prompted to locate the file 2014 Kroll Ontrack Inc 167 Chapter 8 Content Analysis Store To locate the missing EDB 1 On the Missing Database File error message click Browse The Open window appears Navigate to the EDB files and double click the appropriate file Click OK The Source pane now populate with files gt a OY N If you are unable to locate the EDB file click Remove on the Missing Database File error message A
65. Inc 16 Chapter 1 Looking at the Interface Changing the View You can change the view in the Ontrack PowerControls window by hiding the toolbar or status bar by using split bars by sorting message lists and by refreshing the screen Viewing or Hiding the Toolbar and Status Bar The toolbar and status bar appear by default in the main Ontrack PowerControls window but you can easily hide them To hide the toolbar or status bar a Onthe View menu click Toolbar or Status Bar The check mark no longer appears next to the name of the toolbar or status bar To view the toolbar or status bar Onthe View menu click Toolbar or Status Bar The check mark appears next to the name of the toolbar or status bar Resizing Panes Separated by a Split Bar You can use a split bar the horizontal or vertical double line that separates two panes to increase the area within one pane while simultaneously decreasing the area within the adjacent pane The Source pane Source Message list Target pane Target Message list and Preview pane all border a split bar To resize panes separated by a split bar 1 Position the cursor over a split bar between two panes until a double arrow appears A vertical double arrow 2 appears if you position the cursor over a horizontal split bar Target C Documents and Settings My Documents Mondays Files pst O From subject__ Create Date Calendar a Contacts STM User 1 test outlook
66. Organization appear in the Source or Target panes Only these mailboxes are included in any subsequent tasks such as searching copying and exporting of the entire database For more information see Multi Tenancy Support on page 30 Quick Look at Restoring Your Microsoft Exchange Server Data Restoring data from a source EDB PST or CAS file to a target destination is a simple process Just drag and drop or use the Copy and Paste Paste Special commanas a Restoring Your Microsoft Exchange Server Data in Three Easy Steps on page 111 a Limits for PST and Folder Targets on page 112 a About Restoring Messages to a Microsoft Exchange Server on page 112 a About the Copy Progress Window on page 113 a Creating Renaming and Deleting Folders in the Target Pane on page 113 Copying and Pasting or Dragging and Dropping on page 114 2014 Kroll Ontrack Inc 110 Chapter 5 Restoring Microsoft Exchange Server Data Restoring Your Microsoft Exchange Server Data in Three Easy Steps If you copy an EDB file a PST file a mailbox or a folder from the Source pane and paste it to any target destination Ontrack PowerControls will preserve the directory structure of all restored messages When restoring individual messages you must use the Paste Special command to preserve their directory structure To restore individual messages with copy paste 1 Inthe Source pane or Find in Source window copy messages from the message list
67. Outlook Anywhere also known as RPC over HTTP to connect to Microsoft Exchange Server The default setting is selected or cleared using the Target Options tab on the Preferences window For more information see Target Options Tab on page 25 and Outlook Anywhere and Autodiscover on page 31 2014 Kroll Ontrack Inc 45 Chapter 2 Using Ontrack PowerControls 6 If you are not connected to a domain the Enter Password window appears In this window enter a user name that has full rights to the mailbox a password and a domain name Then click OK This window may appear again which requires you to reenter this information 7 Click Next To specify a Microsoft Exchange Server as the target for all mailboxes 1 Onthe Target Selection page click Connect to Exchange Server All Mailboxes in Select Target list Data Wizard Target Selection Please select the type of target you want to open and its location If you do not want to open a target at this time click Skip Select Target Outlook Data File pst Exchange Server Content Analysis Store cas Domain Controller X Microsoft Exchange Server Single Mailbox Microsoft Exchange Server All Mailboxes Server Name V Connect To Public Folders l Connect using Autodiscover M Connect using Outlook Anywhere lt Back Skip gt gt Cancel Figure 2 11 Selecting Connect To Microsoft Exchange Server All Mailboxes displays the target Micros
68. S file a CAS profile folder a mailbox a folder and individual messages You can also export forms from an organizational forms library in a public folder EDB or source public folder mailbox These exported files can be saved as Microsoft Office Outlook forms oft General Information about Exporting Messages a When saving exported message items as plain text files txt or Microsoft Office Outlook files msg the file name for an exported message is its subject The file name for an exported organizational form is the form s name When saving exported message items to Outlook Data files pst the file name is either based on the name of the mailbox or set by the user depending on the level of the source being exported A duplicate file name will create a file with the same name but with an x appended to the filename x 1 for the first duplicate x 2 for the next duplicate and so on If the subject or form name contains illegal file name characters each offending character will be replaced with an underscore Associated messages and folder properties will not be exported a When exporting individual messages you have the option to keep the folder mailbox hierarchy similar to the paste special feature When exporting a mailbox or folder you have the option to also export the subfolders a Messages in the Microsoft Exchange Server 2010 and 2013 Recoverable Items folders can be exported if the Show Recoverable Items preference
69. S in either the Source or Target pane and click Properties 2014 Kroll Ontrack Inc 164 Chapter 8 Content Analysis Store CAS File Properties Number of Source Containers o Number of Profile Folders 2 Number of Messages 248 CAS Creation Time 10 12 2006 13 50 43 Size of CAS File OMB Figure 8 10 The Properties of the selected CAS file To view the properties of a content analysis store profile folder a Right click the profile folder and click Properties Properties of Profile1 Full Path 11 15step125 Profilel Number of Messages 0 Approximate Total Size of Messages 0 Bytes Number of Messages Processed 0 Status Finished counting Processing State Completed Processing TE Figure 8 11 The Properties of the CAS profile folder Creating Reports in Content Analysis Store You can create reports of the source content analysis store by right clicking the source content analysis store root The reports are a Attachment statistics a Domain statistics a Messages by Database a Messages by Profile Folder a Messages by Date See Reporting for instructions on creating reports 2014 Kroll Ontrack Inc 165 Chapter 8 Content Analysis Store Viewing Profiles in Content Analysis Store The Viewing Profiles option allows you to view what profile criteria has been used for a specific content analysis All fields are read only To view a profile 1 Doone of the following to display the Profile
70. ST 2014 Kroll Ontrack Inc Glossary Description Support included in Ontrack PowerControls and Kroll Ontrack Administrative Server for multi tenant deployments of Microsoft Exchange Server 2010 and 2013 Specifically support is provided for environments that are utilizing the Microsoft Exchange Server 2010 SP1 SP2 Hosting Mode or Microsoft Exchange Server 2010 SP2 and 2013 Address Book Policy feature Support includes the ability to limit the source and target mailboxes a user can access based on Exchange Hosted Organizations or Address Book Policies For information regarding Hosting Mode using the hosting switch see http technet microsoft com en us library ff923272 aspx and http social technet microsoft com wiki contents articles 1110 exchange 2010 sp 1 information for hosted servic e providers aspx For information regarding Address Book Policies see http technet microsoft com en us library hh5299 48 aspx and http technet microsoft com en us library Nh5299 16 aspx Patch files pat files are used to record information on page splits in Microsoft Exchange Server 5 5 through Microsoft Exchange Server 2000 SP 1 In Microsoft Exchange Server 2000 SP2 and later the functionality provided by pat files is incorporated into Microsoft Exchange Server log files A subfolder of the content analysis store containing the results of profile criteria entered for processing Personal Storage file This file
71. STs If selected search results are exported based on which mailbox or CAS profile folder they were originally stored in One PST will be created for every mailbox and CAS profile folder If Maintain Message Path is also selected the directory structure of the exported messages inside PST is maintained In such cases PST files receive the name of the respective mailbox or CAS profile folder in which the messages were found Exported public EDB files are named All Public Folders pst Export results to single PST If selected search results are exported to a single PST If Maintain Message Path is also selected the directory structure of the exported messages inside PST is maintained If Merge Mailboxes is selected results are exported to a single PST 2014 Kroll Ontrack Inc 101 Chapter 4 Exporting Messages file with all the standard PST folders With Export results to a single PST you can choose a name for a PST file To export individual messages from the Find window to a PST file l 2 3 In the Find in Source or Find in Exchange Target window select one or more messages from the message list Right click the selection and on the shortcut menu click Export In the Format box select PST Export Messages Format Options Export PST v V Maintain Message Path Cancel Export results to multiple PSTs Merge Mailboxes Cea Help Export results to single PST Filter By Created IV Ex
72. Server It allows you to repeatedly use a specific set of profile results without having to rerun the profile processing The results of the profile can be saved between sessions using the CAS You can also save the CAS on one computer and reopen it ona different computer to share the results of a profile Content analysis stores provide a method for an email administrator to perform content analysis offline from their production server This feature a Minimizes the time it takes to detect filter out emails that include specific content a Minimizes the time it takes to detect filter out a specific type of email file that is being sent or received for example specific extension subject date a Analyzes the number of emails being sent received that contain what could be legally damaging content for example admission of guilt a Analyzes the number of emails being sent received that contain politically incorrect content for example tasteless jokes pornography a Analyzes the number of emails with confidential content that go out unprotected unencrypted a Minimizes the time it takes to determine if someone is using the system for unauthorized activity for example scamming inappropriate downloads starting a business Creating a Content Analysis Store Anew content analysis store can be created from the File menu from the toolbar or from the Data Wizard After the CAS file is created anew content analysis store shows in t
73. T into Ontrack PowerControls in either the source or the Target pane The Select Source Files window appears 3 Click OK The PST now appears in the target or source directory penaing You can configure Ontrack PowerControls to append messages to existing PST files Selecting the Append to existing PST files during export option on the Preferences dialog box updates previously exported PST files with new messages from the export process If this option is cleared Ontrack PowerControls does not append messages to an existing PST file but creates a new PST file a number in parenthesis to the name of the exported PST file For example if John Doe pst already exists a new PST files is created and named John Doe 1 pst If John Doe 1 pst also exists then the most recently exported PST would be named John Doe 2 pst Note You can only append messages to existing PST files which are not password protected To append messages to existing PST files 1 On the Edit menu click Preferences then click General 2 Onthe General tab of the Preferences dialog box select Append to existing PST files during export and click OK 3 Perform the export to PST For more information see To export to PST in Exporting Messages on page 93 4 Doone of the following a If youselected Export results to single PST choose the existing PST file to which you want to append the new messages 2014 Kroll Ontrack Inc 106 Chapter 4 Exporting Message
74. a To restore a folder 1 Inthe Source pane copy a folder for example Inbox 2 Inthe Target pane paste the folder into a folder mailbox or PST root node 3 Inthe Copy Progress window verify your results to make sure that your messages from all mailboxes were copied to the target destination You can also print or save the copy report by doing one of the following e Click Print to print the copy report e Click Save to save the copy report as a text file 4 Inthe Copy Progress window click Close to return to the Ontrack PowerControls main window Results of Restoring a Folder All unduplicated messages in the folder are restored and their directory structure is preserved If the folder does not exist in the target destination it is created Note No folder is created because the copied folder Inbox already exists in the target Microsoft Exchange Server mailbox Restoring a Mailbox The following instructions show you how to restore a mailbox to any target destination by using Copy Paste Keep in mind that using Drag and Drop achieves the same results Guidelines for Restoring a Mailbox You coan use Drag and Drop or Copy Paste to restore a mailbox to a target PST root node or folder or to a Microsoft Exchange Server root node mailbox or folder If yourestore a mailbox to a target PST root node Messages from folders in the source PST are restored to corresponding folders in the target PST for example mes
75. a received date in the range E Group statistics by elect m Message Options JV Include messages in deleted item retention V Include messages not in deleted item retention Select All Deselect All Generate ports Cancel Help Figure 7 2 The Create Reports window fora CAS 2014 Kroll Ontrack Inc 141 Chapter 7 Reporting 3 Doone of the following For Priv EDB Under Mailboxes select the mailboxes to be included in the report s All mailboxes are selected by default For Pub EDB or PST Under Folders select the folders to be included in the report s All folders are selected by default For CAS Under Profile Folders select the folders to be included in the report s All folders are selected by default 4 Under Reports select one or more reports that you would like to create Attachment Statistics Domain Statistics Messages by Database Messages by Profile Folder This report is available for CAS data sources only Messages by Mailbox This report is available for Priv EDB data sources only Messages by Date If you select this report then specify the appropriate options for received date range and date unit for example hour day week month This report is available for Priv EDB and CAS data sources only 5 Under Message Options select the appropriate deleted item retention option s Both options are selected by default For PST sources the first option is cleared You cannot mo
76. again Notice the arrow reverses directions An example of sorting messages e Ifyou click the attachment D column heading messages are sorted in ascending order based on this heading even though no arrow appears This means that messages with attachments appear at the top of the message list while messages with no attachments appear at the bottom of the document list If you click the attachment D column heading again the order is reversed Note The view settings sort order and column width for a folder or mailbox are saved until you close the data store Refreshing the Screen You may want to refresh the screen occasionally when you are connected to a target Microsoft Exchange Server That is because the information on the server may change while you are connected To refresh the screen Do one of the following a Onthe View menu click Refresh a Press the F5key 2014 Kroll Ontrack Inc 18 Chapter 1 Looking at the Interface Viewing the Properties of an EDB File PST File CAS File CAS Profile Folder Folder or Mailbox Ontrack PowerControls makes it easy to view the properties of a source PST file EDB file CAS file CAS profile folder mailbox or folder Note Only accessible mailboxes can produce property reports For CAS files inaccessible mailboxes within that data store are not included in the totals Note When the Show Recoverable Items preference is enabled the Recoverable Items folder subfold
77. age 116 To restore messages with copy paste 1 Inthe Source pane or Find in Source window copy messages from the message list 2 Inthe Target pane paste the messages into a folder for example Inbox in the target PST file or Microsoft Exchange Server 3 Inthe Copy Progress window verify that your messages were successfully copied You can also print or save the copy report by doing one of the following e Click Print to print the copy report e Click Save to save the copy report as a text file 4 Inthe Copy Progress window click Close to return to the main window Results of Restoring Messages with Copy Paste All unduplicated messages appear in the target folder Restoring Messages with Paste Special You can use the Paste Special command to preserve the directory structure of restored individual messages The Paste Special command is especially useful when restoring messages from the message list in the Find window since these messages often come from several source locations Guidelines for Restoring Messages with Paste Special a You can use the Paste Special command to restore individual messages to any target destination Using the Paste Special command preserves the directory structure of the restored messages 2014 Kroll Ontrack Inc 116 Chapter 5 Restoring Microsoft Exchange Server Data a You can use the Paste Special command to restore individual messages only You cannot use the Paste Special command t
78. ailbox to not copy the public folders contained in Public Folder mailboxes found during the copy Select Copy to public folders to copy the public folders in Public Folder mailboxes found during to copy to the target s All Public Folders 2014 Kroll Ontrack Inc 70 Chapter 2 Using Ontrack PowerControls New Mailbox Mailbox Copy Options Copying multiple mailboxes to the target server Please select the desired behaviour from the copy options provided below No Match Select the copy option for mailboxes that do not match any found on the target C Skip mailbox Create and copy to new mailbox Partial Match Select the copy option for mailboxes that partially match When a partial match is found the target mailbox may not be for the same user as the source mailbox Skip mailbox Copy to existing mailbox C Create and copy to new mailbox Public Folder Mailboxes Microsoft Exchange Server 2013 Public folder mailboxes can be copied to the public folders on the target server Please select the copy option Skip mailbox Copy to public folders coes Figure 2 27 Mailbox Copy Options Public Folder Mailboxes Microsoft Exchange Server 2013 6 Click Next If you selected Create and copy to a new mailbox in No Match or Partial Match the New Mailbox wizard proceeds Otherwise the copy begins 7 Confirm the content of the User Information page is correct or make any changes and click Next Note Not all
79. and select your target Select Source EDB File edb Outlook Data File pst Content Analysis Store cas Please select the type of source you want to open and its location If you do not want to open a source at this time click Skip EDB Path edb Log File Path log pat chk gt Temporary File Path idx dat Ikp m Mailbox Criteria optional gt Multi Tenancy Criteria Figure 2 5 Selecting an EDB file as the source with multi tenancy support 7 Click Next To specify a Content Analysis Store th 1 Onthe Source Selection page click Content Analysis Store cas in Select Source list e source Note You can also open Microsoft Explorer click the CAS you want to open as the source then drag and arop it to the Select Source list and skip the next step 2014 Kroll Ontrack Inc 40 Chapter 2 Using Ontrack PowerControls Data Wizard Source Selection Please select the type of source you want to open and its location If you do not want to open a source at this time click Skip and select your target Select Source EDE File edb Outlook Data File pst Content Analysis Store cas Content Analysis Store Path cas Browse lt Back Skip gt gt Cancel Figure 2 6 Selecting a CAS as the source In the Content Analysis Store Path cas box click Browse to open the Cr
80. appear again requiring you to reenter this information 2014 Kroll Ontrack Inc 48 Chapter 2 Using Ontrack PowerControls 6 Click Next Data Wizard Outlook Anywhere With the Outlook Anywhere page you can adjust the settings for using Outlook Anywhere to connect to the target Microsoft Exchange Server This page appears if you are using Outlook Anywhere but not Autodiscover to connect to Microsoft Exchange Server This page also appears if you are using Outlook Anywhere and Autodiscover to connect but the Autodiscover service cannot be contacted If Ontrack PowerControls is configured to use Outlook Anywhere but Connect using Autodiscover is not selected on the Data Wizard Target Selection page the Outlook Anywhere page appears so you can configure the Outlook Anywhere connection If Connect using Autodiscover is selected the Outlook Anywhere page does not appear as Autodiscover automatically configures the connection Note The Outlook Anywhere page displays the values from the most recent successful connection using Outlook Anywhere The values are empty if no previous connection exists i Data Wizard Outlook Anywhere Please configure your Outlook Anywhere proxy settings to connect to this Microsoft Exchange server Use this URL to connect to my Microsoft Exchange proxy server https l F Only connect to proxy servers that have this principal name in their certificate I On fast network
81. asks such as searching copying and exporting of the entire database For more information see Mailbox Criteria on page 30 a If you use the Multi Tenancy Criteria box on the Select Source Files dialog box the Source Selection page of the DataWizard the Connect to Exchange Server dialog box or the Target Selection page of the DataWizard only mailboxes contained in the selected Address Book Policy or Organization appear in the Source or Target panes Only these mailboxes are included in any subsequent tasks such as searching copying and exporting of the entire database For more information see Multi Tenancy Support on page 30 Searching Sources The Find in source window provides the ability to search single or multiple mailboxes and perform actions on the search results Tip CAS and PST files are searchable in the Source pane but not in the Target pane The actions allowed to perform on search results are copying or exporting message items performing Integrity Checks and viewing message items using the Message Views options You can have several Find in Source windows open at atime To search for message items in sources 1 Inthe Source pane select the folder for example EDB or PST file mailbox Inbox you want to search The folder s you select defines the scope of your search 2 Doone of the following e Click Find I in the toolbar to display the Find in Source window The name of the folder you selected appear
82. ated with Microsoft Exchange Server 2010 and 2013 data is subject to different handling based on the Recoverable Items preference settings See Setting Preferences in Security Tab When a CAS is created whatever the Recoverable Items preference setting is at that time will be stored with that CAS If you attempt to open a CAS as a source or target the preference stored in the CAS is checked against the current preference setting If they do not match the following message displays The current Show Recoverable Items preference setting does not 2014 Kroll Ontrack Inc 155 Chapter 8 Content Analysis Store match the setting for the Content Analysis Store The Content Analysis Store cannot be opened unless its setting is changed To change the setting the Content Analysis Store click OK The Content Analysis Store will be opened as a target and all profiles will be reprocessed Click Cancel to cancel opening the Content Analysis Store Note If a Microsoft Exchange Server 2010 or 2013 source EDB file has multi tenancy criteria applied it cannot be added to a target CAS file Creating and Processing Content Analysis Store Profile Folders A content analysis store profile folder is created as a subfolder of the content analysis store to filter EDB messages only based on the profile criteria When the profile folder is created a folder appears under the content analysis store and Ontrack PowerControls searches all the sour
83. ation c target pst Target data store lt Target Folder Path gt Explanation ROOT Copy to the root folder of the data store Example 3 Copy pcuserl s Inbox and all subfolders from c pcdata edb to user s Inbox on Microsoft Exchange Server pcpdc c out1 txt will contain the copy report powerconirols copy r o c out2 ixt c pcdata edb tc pcuserl inbox pcpdc userl inbox Operation options Explanation O c out2 txt Output report file name 2014 Kroll Ontrack Inc 130 Chapter 6 Using the Command Line lt Operation gt Explanation pcpdc user Target data store Microsoft Exchange Server name and logon ID lt Target Folder Path gt Explanation Copy to the inbox Example 4 Export pcuser1 s mailbox and all subfolders from pcdata edb as text to c export powerconirols export r f txt o c out3 txt c pcdata edb tc pcuserl c export Operation options Explanation O c outs3 txt Export report file name lt Source Store gt Explanation Path to the database file name ea de 2014 Kroll Ontrack Inc 131 Chapter 6 Using the Command Line lt Target Store gt Explanation lt Target Folder Path gt Explanation Example 5 Provides information on the databases including a list of mailboxes Tip When performing the list operation use the o filename option in order to see the mailboxes Otherwise the operation proceeds so fast that you will not be able to see the mai
84. ation lt Target Store gt Explanation smailbox exchserver local Use Autodiscover to connect Autodiscover will detect the Exchange server Target options Explanation autodiscover on Use Autodiscover to connect Autodiscover will detect the Exchange server outlookanywhere off Do not use Outlook Anywhere to connect lt Target Path gt Explanation ROOT Copy to the root of the mailbox Example 13 Copy all subfolders and messages from the pcuserl mailboxin c pcdata edb to the mailbox at mailbox exchserver local Do not use Autodiscover to connect Use the Outlook Anywhere with settings as follows proxy server is exchservervas exchserver local connecting using SSL use basic authentication copy r o c output txt c pcdata edb tc temp pcuser exc hserver1 mailbox1 exchserver loc al autodiscover off outlookanywhere on proxy exc hservercas exchserver local authentication basic SSL SROOT C lt Source Store gt Explanation C pcdata edb Path to the database file Source options Explanation tc temp Temporary file path lt Source Path gt Explanation 2014 Kroll Ontrack Inc 138 Chapter 6 Using the Command Line Explanation Explanation lt Operation gt lt Target Store gt exchserver1 mailbox exchserver1 local Target Exchange server and mailbox Server must be specified because Autodiscover is not being used 2014 Kroll Ontrack Inc 139 Kroll Ontrack Chapter 7 Reporti
85. atistics report 144 creating reports 140 domain statistics report 145 mailboxreport 148 messages by database report 146 messages by date report 149 messages by profile folder report 150 saving reports 152 sorting reports 152 reports See reporting 140 restore messages Microsoft Exchange Server root node 118 restoring a folder guidelines 119 results 120 restoring a mailbox guidelines 120 results 121 restoring an EDB file guidelines 121 results 122 restoring messages guidelines 115 Paste Special 116 restoring messages from the Find dialog box 89 restoring messages with Copy Paste results 116 restoring messages with Paste Special guidelines 116 restoring Microsoft Exchange Server data looking at the target pane 11 2014 Kroll Ontrack Inc Index restoring Microsoft Exchange Server data to a Microsoft Exchange Server restoring individual messages with Copy Paste 111 restoring Microsoft Exchange Server data to a Microsoft Exchange Server about the Copy Progress dialog box 113 restoring a folder 119 restoring a folder a mailbox an EDB file a CAS file or a PST file 111 restoring amailbox 120 restoring an EDB file 121 restoring individual messages with Paste Special 111 restoring messages to a Microsoft Exchange Server root node with Paste Special 118 restoring messages to Microsoft Exchange Server 2000 2003 112 restoring to public folders 122 restoring Microsoft Exchange Server data to a Microsoft Exchange Server mailb
86. ave to save the progress report to your hard drive or Close to close the window The target search results has two new actions cutting message items and deleting message items which are only available in the target search results window Cutting Message Items Cutting a message item moves the item from the original location to a given target Deleting Message Items Deleting a message item in the search results works in a similar manner as deleting message items from the main target list When you delete message items from the search results list they are also deleted from the main target list if the same message item is currently displayed Note You cannot delete message items from the main target list if the Find in Exchange Target dialog is open Saving and Using Search Profiles Ontrack PowerControls allows you to save search criteria to a text file for the purpose of using the search criteria in future searches There are two menu commands that allow you to perform these functions Save Criteria and Use Previous Criteria In addition if you want to modify the search criteria in a search profile you can edit the text file with a text editor When creating a search profile you can save the following search criteria The Search For Exclude Words Sent from and Sent to fields have a maximum of 4 095 characters a Search for words a Exclude words a Searchin a Sent from a Sent to a Created Dated after Create
87. boxes When selected mailboxes always appear the Target pane and mailboxes will indicate if they are accessible Otherwise inaccessible mailboxes are not displayed For more information see Setting Preferences on page 23 Creating Mailboxes You can create mailboxes with the New Mailbox wizard or by copying a single mailbox You can also copy the root of asource EDB to the root of a target Microsoft Exchange Server If the mailbox already exists and is accessible it is added to the target directory and shown as accessible If the source mailbox did not exist in the target directory anew mailboxis created on either a new user account or an existing user account If the mailbox you create is not accessible it appears in the target directory and shown as inaccessible Note Mailbox creation on disabled user accounts is not supported Note The target Microsoft Exchange Server must be in the same domain as the Ontrack PowerControls computer Note In a Microsoft Exchange Server 2010 environment installed using the hosting switch mailboxes can only be created in the domain not an Exchange Hosted Organization 2014 Kroll Ontrack Inc 57 Chapter 2 Using Ontrack PowerControls Note In a Microsoft Exchange Server 2010 or 2013 environment that has deployed Address Book Policies an Address Book Policy cannot be assigned when creating a mailbox Creating Mailboxes Using the New Mailbox Wizard You can manually create a single mailbo
88. boxes from a Microsoft Exchange Server and content analysis stores CAS with profile folders The target acts as a container for your restored files If a target is a newly created PST file it defaults to 10 Microsoft Office Outlook folders If a target is an existing PST file or Microsoft Exchange Server it shows whatever folders are in the target It is into these folders that you paste and restore your message items For information onrestoring message items see Restoring Microsoft Exchange Server Data on page 110 Target C Documents and Target C Documents and Target C Documents and 7 O pea te ees A 11 15step1 3 Dbase a rofl Completed gt CR RA Profile2 Completed RA Profile3 Completed Target panes for PST files Target pane fora CAS file Target pane for a Microsoft Exchange Server Figure 1 4 Target panes with PST CAS and Microsoft Exchange Server files Target Message List Restored Messages The Target Message list displays the message items in the Microsoft Office Outlook folder that you selected in the Target pane If the target is a newly created PST file or CAS the Outlook folders and message list will be empty If the target is an existing PST file CAS file or Microsoft Exchange Server or if you have restored message items to a newly created PST file you can select a folder in the Target pane to display messages in the Target Message list 2014 Kroll Ontrack Inc 11 Chapter 1 Looki
89. by a Split Bar 2 eee ece cece cece ecccecccccceeeecccceceeeececcceeeees 17 Sorting Messages in the Message Lists 22 2 22 e ence eeeeeeees 18 Reireshing The SOOM s 2004 06 ste erase a E ore rE ae Deeb bed veel dows kee ee ee 18 Viewing the Properties of an EDB File PST File CAS File CAS Profile Folder Folder or Mailbox 19 Performing an Integrity Check 22 oe ee eee e cece cece ee cccceceeeccccccceceeenccceeeececcccceceeeeecceeeeees 22 Viewing Deleted Messages 2 2 eee eee eee eee eee eee ee eee eeeeeeeeeeeeeeeeees 22 Viewing Deleted Items in Microsoft Exchange Server 2010 and 2013 Databases 23 Seling PrETEFENCEY YS ooeins o eesc acne seebetenm tee ebee eens seus ebemedsebesneseoeue ess dedeueesaceceubeeeds 23 GSNCOU GOs rrenean ate aocee tone ae e A hese denaccueecemeueueeseaees 23 Targeo Omon VOD 225 8455 sles Stee te Bate whee AEO TETE rA er Eer eee dase 25 SSC UM Oy ae lt es tate ets a ee en ee iete tee te ee 26 WOMINGS TOG 2 22 Anse cees sts cesis 231 s ct see eine aan alosnt teas enatauteendcces E 28 Chapter 2 Using Ontrack PowerControls 0000 cccececeeccceeeeeeeeeeeees 30 OV SVS Wet soa Be ere Sat eS a a ih eh eg sa a e ately Rashes tes tees 30 Mailbox CTENI sessie 22 ois bctive cts ieee bodes bet e eee nd ede cele wa elegh i ea a rA Ae widees eee bde S 30 Multi Tenancy SUpport 22 2 e cece cccececccceccccececececcsececcceeeeeeceeeeeeeeeeeees 30 Outlook Anywhere and AUTOcis
90. ces in the content analysis store for messages that match the criteria for the profile folder During processing searching the profile folder is green and its status will indicate that processing is taking place The status bar at the lower left also indicates the status The message pane on the right populates with the results when the profile folder is selected or when the screen is refreshed Deduplication can be performed on a per profile basis and if selected does not return duplicates of a message during a search For example if the same message exists in two or more data stores only the first message found is listed in the search results Selecting this option may result in slower search performance Note Only accessible mailboxes in the EDB source can populate the CAS target profile with messages Note If a source EDB is opened with multi tenancy restrictions it cannot be used as a source for a target CAS To create and process a content analysis store profile folder 1 Select a target content analysis store root 2 Inthe Profile menu on the menu bar click Create Profile The Create Profile window opens with Profile 1 as the default Profile Name Once created the content analysis store profile folder can be renamed just as any folder would be 3 Enter the criteria for the content analysis This window offers similar search options as the Find window For more information see Finding Messages Note The profile
91. ch within results 1 To make the Searchin results option available you must perform at least one search 2 Modify the search criteria as desired For information on specifying search criteria see Searching Sources on page 79 3 Select the Searchin results option at the top left of the Find in Source window 4 Click Find Now The results of yournew search appear in the message item list 5 To preview the message items returned by the search click the Preview check box File Edit Tools Search in folder Source 1 Browse Find Now Search in results Stop Search for words foy Previous Exclude words CO Clear Fields Clear Results Search in Message Subject Attachment File Name s V Message Body Attachment Text Help Sent from Sent to m m v Date Created PO After 5 28 2013 v I Before 5 28 2013 Save Report Results PB Ol From to Subject CreateDate Source _ Folder EI Andrew MacK Lori Sampson RE Island of th Thu 7 16 2009 1 CopyExport ed v lt From Andrew MacKenzie Lori Sampson Subject RE Island of the Blue Dolphins WYNN From Lori Sampson Sent Wednesday February 04 2009 8 35 AM To Andrew MacKenzie Subject FW Island of the Blue Dolphins WYNN Search Complete 463 Message Item s Matched Criteria Figure 3 4 Checking the Preview option adds a message Preview pane Viewing Previous Search Result
92. ching on alive Microsoft Exchange Server target you are able to have only one instance of a search session Find in Exchange target window at one time Note If you are using multiple instances of the Find in Source window to search within the same mailbox you may notice a slowdown in performance Searching Within Attachments In both the Find in Source and Find in Exchange Target windows you can search the text of email attachments The Searching within Attachments feature supports Unicode text and is available for EDB PST CAS sources and Microsoft Exchange Server targets Ontrack PowerControls supports Microsoft Office documents and many other popular file types For a list of supported 2014 Kroll Ontrack Inc 87 Chapter 3 Finding Messages file types see the FAQs at www ontrackpowercontrols com support product support Note about the licensing agent The Agent for Advanced Searching must be enabled in order to search attachments For more information see Enabling the Licensed Agents in the Readme file File Edit Tools Search in folder Source 1 Browse Search in results Search for words D O OE Excudeworas i i i i i i iCt Clear Fields Clear Results Search in V Message Subject Attachment File Name s Message Body Attachment Text Help Sent from f Sent to I Preview Date Created After 5 29 2013 Ci Before 5 29 2013
93. cified Mailboxes displays the target Microsoft Exchange Server 3 Inthe Domain Controller and Server Name boxes the domain controller and server names auto populate Note For Microsoft Exchange Server 2010 specify the name of the Client Access Server CAS that provides access to the mailboxes you want to access not the mailbox server unless the mailbox server has the client access role installed Note The mailboxes found will depend on both the Domain Controller and Microsoft Exchange Server entered Only those mailboxes accessible through the entered Microsoft Exchange Server and listed in the Active Directory of the given Domain Controller will attempt to be opened Note For Microsoft Exchange Server 2013 specify the name of any of your Microsoft Exchange 2013 Servers or leave this field blank to auto detect The mailboxes found depend on the Domain Controller with only those mailboxes listed in the Active Directory of the given Domain Controller opened subject to permissions 4 With Connect to Public Folders selected you can open public folders as a target for restoring public folders or messages If you do not want to restore to public folders clear this check box For more information see Restoring to Public Folders on page 122 5 Ifyou are not connected to a domain the Enter Password window appears Enter a user name that has full rights to the mailbox a password and a domain name then click OK This window may
94. ck Messages within a Message View can have an integrity check performed on them via the Tools menu or shortcut menu For more information see Looking at the Interface on page 8 a Message Views Messages within a Message View can be viewed in any of the three Message View options Message Table View Attachment Table View or Conversation View The message view options are only available if a single message is selected Message View Options You have the option of viewing all instances of a given message or attachment in the EDB source s in three different ways Message Table Attachment Table View and Conversation View Note The Message Table and Attachment Table Views do not support Microsoft Exchange Server 2007 Microsoft Exchange Server 2010 EDB or Microsoft Exchange Server 2013 EDB sources as Microsoft stopped supporting single instance storage with Microsoft Exchange Server 2007 Message Table View Choosing the Message Table View option displays all the messages from the same EDB that reference the same message table row Single Instance Storage Note The Message Table View does not support Microsoft Exchange Server 2007 Microsoft Exchange Server 2010 EDB or Microsoft Exchange Server 2013 EDB sources as Microsoft stopped supporting single instance storage with Microsoft Exchange Server 2007 Example 2014 Kroll Ontrack Inc 173 Chapter 9 Message Views A message is sent to Userl User2 and User3 The message is sto
95. criteria can be saved and imported 2014 Kroll Ontrack Inc 156 Chapter 8 Content Analysis Store Create Profile Folder DAR File Name Profilel Search for words eee Cancel Exclude words Clear Fields Help Search in IV Message Subject Attachment File Name s Exclude Message Body Attachment Text v x Duplicates Sent from Sent to Created Date after Figure 8 3 The Create Profile Folder window is used to enter profile criteria 4 Click OK Ontrack PowerControls indicates that a profile is processing when the color of the profile folder is green and its status states Processing When the profile is selected the status shown in the status bar at the lower left of the main window indicates that the profile is processing For more information see Profile Processing Statuses 5 When the processing for a profile is complete the color of the profile icon changes from green to blue and its status states Completed All messages from the content analysis store EDBs that match the criteria are contained in the profile folder Note A content analysis store cannot be opened as a source until all profile processing has completed Target C Documents and Settings Desktop PC Test Data CAS Files Datawizard 11 15ste QQ 11 15step3 af E O From Subject Create Date Fe System Admin Undeliverable Tue 2 03 2004 1 RA Profile2 Completed System Admin Undeliverable
96. ct an action performed on the document a For After and Before select the appropriate check box if desired You may select both check boxes Then type or select the part of the date you want to change After searches for documents created on or after the selected date Before searches for documents created on or before the selected date 2014 Kroll Ontrack Inc 99 Chapter 4 Exporting Messages 6 Inthe Export To Folder box specify the location for the exported messages 7 Click Export 8 Inthe Export Progress window verify your messages were successfully exported and click Close The messages appear in the specified location Exporting to PST You can export to a PST file from the Source and Target panes the Source and Target Message lists and the Source and Target Find windows When exporting to PST from the Source Pane follow the instructions To export individual source or target messages in Exporting Messages on page 93 In the Export to File or Export to Folder box enter the name of the resulting PST file The exported mailbox or folder is included in the PST file Export EDB Format Options Export PST X Iv Cancel G Help c Filter By Export to Folder C Users v Figure 4 6 Exporting to PST from the Source Pane g to PST from the Target Pz When exporting to PST from the Target Pane follow the instructions To export a target PST file a mailbox a folder a profile CAS folder or a p
97. d For instructions on opening and saving attachments see Opening Attachments on page 15 and Saving Attachments on page 16 Exporting Message Items from the Find Window The Export feature allows you to copy individual message items from the Find window to a local or network drive destination You can choose to save exported message items as plain text files txt Microsoft Office Outlook files msg or Outlook Data files pst For more information see Exporting Messages on page 92 To export message items from the Find window 1 Inthe Find in Source or Find in Exchange Target window perform a search 2 Inthe Results area select the message items you want to export 3 On the Tools menu in the Find in Source or Find in Exchange Target window click Export 4 Inthe Export window specify options and click Export For more information on the export options see Exporting Messages on page 92 Restoring Message Items from the Find Window The results of conducting a search appear in the message item list in the Find window You can restore the message items in this list by dragging them or copying and pasting them into the target folder If you want to maintain the directory structure of restored individual message items use the Paste Special command You can also restore message items by browsing in the main window and dragging and dropping or copying and pasting from the main window to the target You do not need to
98. d mailbox or folder is included in the PST file 2014 Kroll Ontrack Inc 97 Chapter 4 Exporting Messages To export individual source or target messages 1 Inthe Source or Target pane select one or more messages from the message list 2 Doone of the following Onthe Tools menu click Export Onthe toolbar click the Exporticon S a Right click the selection and on the shortcut menu click Export The Export Messages dialog box appears Export Messages Format Options PST V Maintain Message Path Cancel e 7 Skip Mailbox Folder Help G Filter By c reated L Export to File Figure 4 4 PST MSG or TXT format can be exported 3 Inthe Format box select PST MSG or TXT 4 Select the Maintain Message Path option if you want to maintain the directory structure of the exported messages 5 Ifyou are exporting message from the Source pane to PST you can also select Skip mailbox folder to merge the exported message into the resulting PST without maintaining the mailbox folder 6 Ifyou want to limit the documents exported by when an action was performed such as Received Sent or Due select Filter By and do the following a Inthe Date box select an action performed on the document a For After and Before select the appropriate check box if desired You may select both check boxes Then type or select the part of the date you want to change After searches for documents created on
99. d Dated before 2014 Kroll Ontrack Inc 86 Chapter 3 Finding Messages Note The saved criteria of a content analysis store profile folder can be used for a search Conversely the saved criteria for a search can be used to create a content analysis store profile folder For more information on content analysis stores see Content Analysis Store on page 153 To create a search profile 1 Open the Find in Source window and enter search criteria 2 Onthe File menu in the Find in Source window click Save Criteria 3 Inthe Save As window specify aname and location for the search profile text file 4 Click Save To edit a search profile 1 Locate and open the search profile that you want to edit 2 Modify the search criteria as desired and save the text file To use a search profile when performing a search 1 Open the Find in Source window 2 Onthe File menu in the Find in Source window click Use Previous Criteria 3 Inthe Open window locate and open the search profile that you want to use for your search 4 Click Open The Find in Source window is populated with the search criteria specified in the search profile Using Multiple Search Windows Ontrack PowerControls allows you to open multiple instances of the Find in Source window to search any combination of information stores at the same time There is no limit other than system resources for the number of concurrent searches you can initiate When sear
100. d Settings bs asdf RA Profile1 Completed 23 Profile2 Suspended 2 Profile3 Processing Profile2 Completed with errors Figure 8 6 Profile Processing Status folders are indicated by different colors Processing 2014 Kroll Ontrack Inc 158 Chapter 8 Content Analysis Store After entering the profile criteria the profile is created and is represented by a folder under the content analysis store During processing searching the profile folder is green and its status states Processing Selecting the profile folder or pressing F5 populates the message pane with messages when the processing is complete Processing occurs when a new profile is created when removing a source when adding a source when editing a profile when copying a source profile folder to a target content analysis store or when resuming a suspended profile Note If unrecoverable errors are encountered during processing then the profile is not fully processed and is blue in color with a red indicating the error Suspended Processing can be suspended on any profile folder during processing Suspended profile folders are red in color The status also indicates that the profile is susoended For more information see Suspending and Resuming Content Analysis Store Profile Folders on page 160 Completed Once the processing is complete the profile folder turns blue and its status states Completed Completed with errors If Ontrack P
101. d starts the process of shutting down Contact your Administrator if restarting the applications is not successful 2014 Kroll Ontrack Inc 77 Kroll Ontrack Chapter 3 Finding Messages Overview The Find in Source window lets you search a source EDB PST or CAS file for message items that are defined by such criteria as keywords message senders and recipients and message creation dates In addition this window lets you define the scope of your search an EDB PST or CAS file one or more mailboxes or folders for example Inbox dates or even previous search results The Find in Exchange Server Target window adds the ability to search a live Microsoft Exchange Server target and perform actions on the search results Guidelines for Using the Find Window The Find Now button only becomes available if at least one of the following conditions is met e Atleast one Searchin check boxis selected e The Sent from or Sent to box contains at least one character e The Created Dated after or Created Dated before check boxis selected Each Searchin check box that you select is run as a separate query and the results of the query are combined i e OR d together For example if you enter solution in the Search for words box and then select the Message Subject and Message Body check boxes Ontrack PowerControls will return message items that contain solution in either the message subject or message body a If youse
102. dify the default options for PST sources Include messages in deleted item retention Select this option to include messages in deleted item retention Note for Microsoft Exchange Server 2010 and 2013 sources When the Show Recoverable Items preference is enabled see Setting Preferences in Security Tab the messages in the Recoverable Items folder are included in the reports for Microsoft Exchange Server 2010 and 2013 sources only if the Include messages in deleted item retention check box is selected If the preference setting is cleared then the Include messages in deleted item retention check box is unchecked and disabled for Microsoft Exchange Server 2010 and 2013 reports Include messages not in deleted item retention Select this option to include messages that are not in deleted item retention In most cases this option represents most of the messages in the source data store 6 Click Generate Reports The Reports window appears For more information the contents of the reports see Viewing Reports 2014 Kroll Ontrack Inc 142 Chapter 7 Reporting Viewing Reports The Reports window shows the progress of the report generation and also shows the reports themselves This window consists of a tabbed view of the reports with each tab containing a single report Database Report Cumulative Number of Messages Cumulative Size of Messages Average Size of Messages Cumulative Size of Attachments SIS Size 24 369 5
103. e 10 05 200 PUB EDB Folder 1 Baaa Nexch55b Integrity Check Ctrl I Baaa Nexch55b Open Ctrl 0 Eaaa Qexch55b Copy Ctrl C Eaaa Qexch55b Select All Ctrl A Faaa Rexch55b 6 see Ctrl P Aaaa Mexch55 r z ya Attachment Table View Conversation View E eS KEEKEKE Figure 9 10 The Find results can be displayed in each of the Message Views 4 Doone of the following 2014 Kroll Ontrack Inc 179 Chapter 9 Message Views e Click the Tools menu point to Message Views then click the desired view in the sub menu e Right click the message point to Message Views then click the desired view in the sub menu 2014 Kroll Ontrack Inc 180 Kroll Ontrack Glossary ee es Address Book Policies A feature that allows users to restrict the users and mailboxes they can view when sending emails in an environment using Microsoft Exchange Server 2010 SP2 and Microsoft Exchange Server 2013 Users can be assigned ABPs ABPs include a Global Address List GAL that defines the mailboxes a user assigned an ABP can view Attachment A table that displays all the messages that have an attachment Table View referenced by the same attachment table row as the selected message CE See Content Analysis Store Checkpoint files chk files are used for recovering playing data from transaction logs into EDB files The checkpoint is the place marker in the EDB CHK file that indicates which transactions have
104. e Find window to a PST file 102 individual messages from the Find window to a TXT or MSG file 99 messages from the Find dialog box 89 exporting messages about MSG and TXT files 93 general information 92 F Find dialog box exporting messages from the Find dialog box 89 guidelines for using 78 performing an integrity check on messages 90 restoring messages 89 saving search profiles 87 searching within attachments 88 searching within results 83 viewing previous search results 83 Find in Exchange Target 84 87 Find in Source 87 Find in Sources 78 Find window opening messages 179 Folders in the Target Pane creating 113 deleting 113 renaming 113 G guidelines for restoring messages 115 for restoring messages with Copy Paste 116 for restoring messages with Paste Special 116 188 for selecting a Microsoft Exchange Server database 42 restoring a folder 119 restoring an EDB file 121 restoring to public folders 122 using the Find dialog box 78 H Help online Help 5 hiding the preview pane 15 hiding the toolbar and status bar 17 hosted organization 30 l importing profile criteria 160 inputting saved profile criteria 160 Integrity Check 22 L Live Microsoft Exchange Server 34 log files 182 organizing the Microsoft Exchange Server database files for Ontrack PowerControls 4 M mailbox enabled user create 56 mailbox access 34 mailbox creation 57 mailbox criteria 30 Main window menu bar 12 Source mes
105. e Folder report only includes information gathered from accessible mailboxes Note This report is available only fora CAS 2014 Kroll Ontrack Inc 150 Chapter 7 Reporting Column Head Description ing Profile Folder Title of the profile folder Number of Total number of messages in the profile folder Messages Total Size of Total size of all messages in the profile folder Messages Average Size Total size of messages in the profile folder divided by number of messages of Messages Total Total size of attachments in all messages in the profile folder Attachment Size Shared Size of attachments that are found more than once either multiple times Attachment in this profile folder or in this profile folder and other profile folders Size Non shared Size of attachments that are not shared with other messages Attachment Size Internal Received messages of type EX or SYSTEM Received Messages SMTP Received message of type SMTP Received Messages Other Received messages not of type EX SMTP or SYSTEM Received Messages Note For a definition of received message see the Glossary on page 181 2014 Kroll Ontrack Inc 151 Chapter 7 Reporting Sorting Reports Sorting of reports is available after the reporting process has finished The order in which statistics first appear in the Reports window is based on the ascending order of statistics in the first column for example for the
106. e Status column in the message list 2014 Kroll Ontrack Inc 22 Chapter 1 Looking at the Interface Viewing Deleted Items in Microsoft Exchange Server 2010 and 2013 Databases Deleted items do not have the same functionality as items from earlier databases Instead of being stored in the folder they were deleted from they are stored in a separate folder called Recoverable Items By default this separate folder is not displayed in the source tree under the mailbox A preference setting allows you to display this folder in the source tree making the deleted items accessible to you For more information see Setting Preferences in the Security Tab on page 26 for more information When the Recoverable Items folder is visible to you the subfolders are accessible as well including Deletions The Deletions folder holds messages that have been removed from the Inbox using the Delete key menu item or shortcut key a Purges The Purges folder holds messages that have been removed from a mailbox via the Recover Deleted Items tool in Microsoft Office Outlook when a legal hold is set for a mailbox Versions The Versions folder holds sent and received messages that were edited by a user in a mailbox for which a legal hold was set You are able to perform source operations on the messages including copying and exporting The message in Recoverable Items and its subfolders are also included in searching creating reports integrit
107. e anew one in the Target pane Copy copies into the Clipboard the selected message s in the Source Message list or the selected folder mailbox or EDB file in the Source pane Paste inserts the items from the Clipboard into the selected folder in the Target pane If you want to retain the directory structure of the restored messages you must use the Paste Special command instead of the Paste command or Paste button Export displays the Export window where you can export messages to alocal or network drive destination You can choose to save exported messages as plain text files txt Microsoft Office Outlook files msg or Outlook Data files pst 13 Chapter 1 Looking at the Interface Search displays the Find window where you can specify the desired search criteria for finding messages in the Source pane Preview Pane displays the Preview pane on the Ontrack PowerControls main window where you can read a message without opening it View Help displays Ontrack PowerControls Online Help which includes all of the information in this user guide You can quickly access the Online Help information using its Contents Index Search and Favorite tabs Message Table View is only available when a message in the Source Message list is highlighted It opens a Message Table View of that message and any message related to it Attachment Table View is only available when a message with an attachment in the Source Messa
108. e ence nee ce cece ee eeee cee eeeeeeeeeeeeeeeeeeeeeeeettetttetetteees 125 Examples of Using the Command Line 2 22 0 e cece e cece cece cccccecececcccceceeececcceceeeeeecceeeees 128 2014 Kroll Ontrack Inc v Contents Chapter 7 Reporting o oo ooo occ ooann aaan ccccceceeeeeeeeceeeseeeeeseees 140 ONCA 140 Creating Reports 2 0 22 cc ccc Enr kennar ER ee eee eee cee ea a EEEE ESEE EE 140 Viewing REPOrtS 2 2 0 oleic cece eee cece eee ce ee eee cence eee e eee cc ee an aard eaea EEE aS 143 Single Instance Storage SIS vs Cumulative Counts 2 2 00 2 2 e cece cece cece eee ceeeeeeeees 143 Attachment Statistics Report 2 eee cece cence cece cece ececececeeeeeeeeeeecetetttetetteees 144 Domain Statistics REPOMt 2 cece cece ence cece cece ec eeceeeeeeeeeeeceeeeeeeeeeeeetetteerees 145 Messages by Database Report 2 0 2 2 eee cece e cece cece cece cece e cece cece cece eececeeeeeeeeeeeeses 146 Messages by Mailbox Report oo cece cece ccc cece cece cece cece eee ee eeeeeeeeeeeereeeeeeees 148 Messages by Date Report 0 2 0 0 c cece cece cece cece dionio onai oroad anoano 149 Messages by Profile Folder 2 0 0 0 cece ccc ce cece cece cece cece cece cece toaono oono raono 150 SOMIMNG RE OOMS xt cscetei Gi T E 152 SAVING REPOS iecore eee cee ce ence een eee eee Ear aN ea raada ikina 152 Chapter 8 Content Analysis Store 2 153 OV EI MIC oe tie oes en eed Ne oh oe Pa a als demi oe ca ea Mt Nee a eae Aes Adlets ok 153
109. e file see The License File in the Readme file Target Options Tab The Target Options tab governs the target related tasks that Ontrack PowerControls performs r Preferences General Target Options Security Wamings PST Options V Create new PST folders when PST message folder limits are reached Display new PST when PST limit is reached V Create Unicode PSTs Microsoft Exchange Server V Encrypt data connection with Microsoft Exchange Server Use Autodiscover to detect Microsoft Exchange Server connection settings Use Outlook Anywhere to connect to Microsoft Exchange Server Always prompt for credentials when connecting to a single mailbox Mailbox Creation MV Allow mailbox creation during copy Figure 1 17 The Target Options tab in the Preferences dialog box To change the Target Options preference settings 1 On the Edit menu click Preferences then click Target Options 2 Inthe PST Options group select or clear the following check boxes as desired Create new PST folders when PST message folder limits are reached Ontrack PowerControls automatically creates new folders for example Inbox when the 16 383 messages folder limit is reached After Ontrack PowerControls creates a new folder it continues to restore Microsoft Exchange Server data where it left off For more information see Limits for PST and Folder Targets on page 112 2014 Kroll Ontrack Inc 25 Chapter 1 Looking at
110. e group using ESE Extensible Storage Engine pat patch files are used to record information on page splits in Microsoft Exchange Server 5 5 through Microsoft Exchange Server 2000 SP1 In Microsoft Exchange Server 2000 SP2 and later the functionality provided by pat files is incorporated into Microsoft Exchange Server log files Organizing the Microsoft Exchange Server Database Files for Ontrack PowerControls For best results when using an online incremental or differential backup a Put the edb stm and pat files in one directory a Put the associated log files for example log chk in one directory Note The two directories can be different Ontrack PowerControls does not require stm or log files but you should include them to ensure that all email data is recovered You may get corruption errors if these files are not present If you are using an offline backup You need to use the edb and stm files for offline backups To ensure that all email data is recovered you should also include all log files as well as pat and chk files if they exist Ontrack PowerControls performs its own verification process and includes the log and pat files to determine if it needs them to recover the data Readme File The Ontrack PowerControls Readme file contains additional information about the Ontrack PowerControls including a System requirements a Installing and uninstalling Ontrack PowerControls a Licensed ag
111. e pane and click Properties Database Details Number of Folders 11 Number of Messages 1 PST Creation Time 8 14 2007 16 44 00 Size of PST File 50 MB PST Version Outlook 97 2000 XP Figure I 15 Properties of an EDB File Performing an Integrity Check You can perform an integrity check on messages folders mailboxes PST files CAS files CAS profile folders EDB files and live Microsoft Exchange Server target search results During the integrity check Ontrack PowerControls verifies that it can read all folder and message properties from the selected source To perform an integrity check 1 Inthe Source pane select an EDB file PST file CAS file CAS profile folder mailbox folder or message s 2 Doone of the following e Onthe Tools menu click Integrity Check The Integrity Check window appears e Right click the item and click Integrity Check in the shortcut menu 3 Click Print to print a copy of the integrity check 4 Click Save to save a copy of the integrity check to file Viewing Deleted Messages Ontrack PowerControls can view and restore deleted messages that are held in the EDB file These messages appear under the Status column in the Source Message list If deleted messages have been purged from the EDB file due to the deleted retention schedule Ontrack PowerControls cannot view or restore these messages Content analysis store deleted messages in both the Source and Target panes also appear under th
112. eate Content Analysis File window and locate the source CAS 3 Click Next Source C Documents and Set 9 Sources Source 2 Personal Folders Source 3 PUB EDB EA 0001 b41 CA 10 32 33 AM 17 2 B43 4 4 0 5 4 0 8 5 rae Figure 2 7 Source pane for an EDB file Tip You can use Windows Explorer to open an EDB PST or CAS file In Windows Explorer double click the file or drag into the Ontrack PowerControls Source pane 2014 Kroll Ontrack Inc 41 Chapter 2 Using Ontrack PowerControls Guidelines for Selecting a Microsoft Exchange Server Database l For the best results when using an online incremental or differential backup e Put the edb stm and pat files in one directory e Put the associated log files for example log chk in one directory Note The two directories can be different Note Ontrack PowerControls does not require stm or log files but you should include them to ensure that all email data is recovered If you are using an offline backup You need to use the edb and stm files To ensure that all email data is recovered you should also include all log files as well as pat and chk files if they exist Ontrack PowerControls performs its own verification process and will include the log and pat files to determine if it needs them to recover the data For best results when specifying a temporary file path for idx and dat files Make sure you
113. elect the Create an archive mailbox for this account to associate an online archive mailbox with the user account To specify the mailbox database select the check box which enables the drop down list of all available mailbox databases New Mailbox Archive Settings Use this step to create an archive for the created mailbox Items will be moved automatically from the primary user mailbox to the archive based on the default retention policy settings of the Microsoft Exchange Server gesesoeccsesesossesosososoesososocsososescosesesessosessesseosocossosocsessossossessossessessssssseg Recccesoceccecesccocceseceesccesecoccecececoccecceccoceccececscosesescscosccescceeseceseceeseseceeo r lt Back Cancel Figure 2 22 Archive Settings for Microsoft Exchange Server 2010 and 2013 Note If using Microsoft Exchange Server 2010 SP1 and later or Microsoft Exchange Server 2013 the mailbox database can be selected 8 Click Finish The mailboxis created 2014 Kroll Ontrack Inc 64 Chapter 2 Using Ontrack PowerControls Creating Mailboxes Using Copy and Paste You can create new mailboxes by using the Copy and Paste functions Mailbox creation through copying can be made available or unavailable by selecting or clearing an option in the Mailbox Creation group on the Target Options page of the Preferences dialog box Note Source archive mailboxes are treated like regular mailboxes for the purposes of copy and creation When copying an arch
114. em with the search results e Put a comma between words or phrases to perform an OR operation i e only one of the words must be matched in order to include a message item with the search results e Put quotation marks around word phrases i e the exact phrase must be matched in order to include a message item with the search results 2014 Kroll Ontrack Inc 80 Chapter 3 Finding Messages Example Search for words dog cat mouse rat Search results Message items that contain dog AND cat AND mouse OR rat are included in the search results 6 Inthe Exclude words box enter words or phrases if you want to perform a NOT operation If matched these words or phrases will exclude a message item from the search results The rules for using spaces commas and quotation marks apply when excluding words from a search Example Search for words dog cat mouse rat Exclude words bird Search results Message items that contain dog AND cat AND mouse OR rat BUT NOT bird are included in the search results 7 For Searchin select one or more of the following check boxes Message Subject Message Body Attachment File Name s or Attachment Text Each Search in check box that you select is run as a separate query and the results of the query are combined i e OR d together Note Ontrack PowerControls has the ability to search multiple levels of embedded message items Select Attachment Text in the Select
115. en a Microsoft Exchange Server as the target for restored data for a single mailbox on page 54 To open a Microsoft Exchange Server as the target for restored data for all mailboxes on page 54 a To open a Microsoft Exchange Server as the target for restored data for Specific Mailboxes with multi tenancy support on page 55 To open a source file 1 Do one of the following a Onthe File menu click Open Source a Onthe toolbar click the Open Source icon s i 2014 Kroll Ontrack Inc 52 Chapter 2 Using Ontrack PowerControls Important Before you select a source EDB file in the window below see Guidelines for Selecting a Microsoft Exchange Server Database on page 42 2 Follow the instructions in the Data Wizard Source Selection topic Data Wizard Source Selection on page 37 3 Click OK The EDB PST or CAS file appears in the Ontrack PowerControls Source pane To open an existing target PST 1 Do one of the following a Onthe File menu point to Open Create Target then Open Target PST and click Open Existing On the toolbar click the Open Target PST icon S 2 Inthe Open Target PST window navigate to the desired location and select an existing PST file 3 Click Open The PST file appears in the Ontrack PowerControls Target pane Tip In Windows Explorer you can drag a PST file into the Ontrack PowerControls target pane Note that double clicking a PST file does not open it when using Window
116. ening a source or target If the credentials do not have the correct permissions you cannot complete the tasks During the following tasks if the credentials do not have the correct permissions you are prompted to enter a username and password with the correct permissions a Connect to target mailboxes single mailbox a Connect to target public folders when connecting to a single mailbox 2014 Kroll Ontrack Inc 33 Chapter 2 Using Ontrack PowerControls Opening a Microsoft Exchange Server as a Target You can open live Microsoft Exchange Servers as a target within Ontrack PowerControls using the DataWizard or Main Window This means you can connect to one live Microsoft Exchange Server at a time establishing a single mailbox connection or connecting to all accessible mailboxes and displaying a list of the mailboxes found in that Microsoft Exchange Server A status indicator tells you if you have permission rights to view a mailbox Note The Microsoft Exchange Server as a target feature is only supported if the system running Ontrack PowerControls is on the same domain as the Microsoft Exchange Server Recommendation If connecting to a Microsoft Exchange Server 2010 CAS Array use the fully qualified domain name of the CAS Array for the Server Name for example casarray domain name When connecting to a single mailbox the Target pane populates with only the specified single mailbox When connecting to all mailboxes on a Mic
117. ents 2014 Kroll Ontrack Inc 4 Introduction a Upgrading from previous versions if applicable a Known issues a Technical support The Ontrack PowerControls Readme file is included on the installation CD and in the electronic package Getting Help Kroll Ontrack provides you with the following ways to get help with Ontrack PowerControls a Online Help a Technical Support Online Help Online Help includes all of the information in the user guide and more and it lets you quickly access this information by using one of three tabs The Contents tab offers a hierarchical view of the contents of the user guide The Search tab offers a full text search of the user guide The Index tab offers a keyword based way to get to specific topics To start online Help Do one of the following Onthe Help menu click Contents a Click B onihe toolbar a Press the F1 key To identify a tool or control a Position the pointer over a tool or control and then pause A tool tip shows the name of the item Technical Support If you have questions or problems not answered in the user guide or the online Help F1 call our Technical Support group When reporting an issue please include any information that might help us diagnose the problem The following details are often the most helpful The version of Ontrack PowerControls you are using on the Help menu click About a The versions of the Windows operating systems and Micr
118. er 2 Using Ontrack PowerControls Data Wizard Welcome Page The first time you start Ontrack PowerControls the Data Wizard launches To manually start the Data Wizard 1 Click Start and then point to Programs Point to Kroll Ontrack point to Ontrack PowerControls and select Ontrack PowerControls for Exchange The Data Wizard appears Note If you do not want to run the Data Wizard every time you start Ontrack PowerControls clear the Show wizard on startup check box e If you do not want to run the Data Wizard every time you start Ontrack PowerControls clear the Run On Startup check box 2 Click Next Data Wizard Source Selection On the Source Selection page of the Data Wizard specify the type and path of the source from the following options a A PST file a An EDB file a A Content Analysis Store Note Click Skip if you do not want to select a source file at this time To specify a PST file as the source 1 On the Source Selection page click Outlook Data File pst in Select Source list Note You can also open Microsoft Explorer click the PST file you want to open as the source then drag and drop it to the Select Source list and skip the next step 2014 Kroll Ontrack Inc 37 Chapter 2 Using Ontrack PowerControls Data Wizard Source Selection Please select the type of source you want to open and its location If you do not want to open a source at this time click Skip and select your targ
119. er target 1 Do one of the following to display the Find in Exchange Target window e Right click the valid object in the Target pane and click Find e Onthe Tools menu click Find e Onthe toolbar click the Find icon P e Press F3 2 Conduct search as described in Searching Sources on page 79 Tip Microsoft Exchange Server target search results can have an Integrity Check performed either by right clicking the message or clicking Integrity Check in the Tools menu Managing Message Items Once you have performed a target search several functions are available on the search results including cut move export copy and delete 2014 Kroll Ontrack Inc 84 Chapter 3 Finding Messages Moving message items from the search results to another folder within the target directory removes the message items from the original location You can move message items by using the Move To Folder function or by dragging and dropping to the destination folder Move to Folder Ontrack PowerControls presents you with a Move To Folder option and a corresponding Move Items destination selection window Note Message items cannot be moved to a Content Analysis Store CAS To move to folder using Move To Folder 1 Doone of the following to display the Move Items window e Right click the message item s in the search results and click Move To Folder e Onthe Edit menu click Move To Folder 2 Select a folder as the destination and click OK The
120. ers and messages will appear in the folder and message counts in the EDB properties If the preference is cleared the Recoverable Items folders and messages are not included in the folder and message counts To view the properties 1 Inthe Source pane right click an EDB file PST file CAS file CAS profile folder mailbox or folder 2 Onthe shortcut menu click Properties One of the following Properties dialog boxes appears 2014 Kroll Ontrack Inc 19 Chapter 1 Looking at the Interface Status Finished counting E EDB File Properties M E m EDB Info Server EDB Consistency Check EDE Creation Time Size of EDB File EDB Version Number of Mailboxes Number of Root Public Folders Number of Opened Mailboxes Number of Folders Number of Messages Mailbox Criteria AEXCHMB1 Pass 8 13 2012 16 03 41 264 MB Microsoft Exchange Server 2010 33 0 33 965 m Log File Info Number of Log Files Size of Log Files 1366 1366 MB m STM File Info STM File Size of STM file Figure 1 10 EDB File Properties dialog box Note The Save button is only available for Microsoft Exchange Server 2010 and earlier databases Click Save fo save the Microsoft Exchange Server name to your hard drive PST File Properties Number of Folders Number of Messages PST Creation Time Size of PST File 10 12 2006 15 53 30 OMB PST Version Outlook 2007 Finished
121. erver 2013 Address Book Policies ABPs It also selects and opens all mailboxes or displays mailboxes not contained in any hosted organization hosted environment only e Enforce ABP or Hosted Organization for current user If this option is selected you cannot select from a list of hosted organizations or Address Book Policies ABPs from source or target dialog boxes Rather you are limited to opening only the mailboxes included in the Global Address List GAL of your assigned ABP or mailboxes contained in the hosted organization to which you belong Note This option is only available when Enable Multi tenant Support is selected e Show deleted or unrecognized mailboxes When this option is selected Ontrack PowerControls opens mailboxes not found in the current environment These unrecognized mailboxes may have been previously present in the environment and were deleted or are mailboxes from a different environment Unrecognized mailboxes are opened and displayed in the source tree in conjunction with the selected ABP or organization mailboxes This option only applies to the opening of source EDBs Note This option is only available when Enable Multi fenant Support is selected Warnings Tab The Warnings tab controls whether or not warning messages appear when various tasks are performed 2014 Kroll Ontrack Inc 28 Chapter 1 Looking at the Interface x General Target Options Security Warnings Jv Show warning when logs s
122. esent in Microsoft Exchange Server 2013 sources so only a match on the mailbox GUID is considered a full match for Microsoft Exchange Server 2013 source mailboxes If no full matching user account exists the New Mailbox wizard opens If a full matching mailboxis not found in the target the New Mailbox wizard opens the Mailbox Copy Options page If no match is found on the target do one of the following in No Match group a Select Skip Mailbox to skip this mailbox and not copy it The New Mailbox wizard closes and the process ends a Select Create and copy to new mailbox to proceed with the New Mailbox wizard and create a new target mailbox for this copy 2014 Kroll Ontrack Inc 65 Chapter 2 Using Ontrack PowerControls New Mailbox Mailbox Copy Options The mailbox could not be fully identified on the taret server Please select the copy option for this mailbox from the options provided below No Match No match for this mailbox was found on the target Please select the copy option C Create and copy to new mailbox a coca Figure 2 23 Mailbox Copy Options page No Match 6 Ifa partial match is found on the target do one of the following in Partial Match group a Select Skip Mailbox to skip this mailbox and not copy it The New Mailbox wizard closes and the process ends a Select Copy to existing mailbox to copy the mailbox The New Mailbox wizard closes and the copy begins a Select Create and copy to
123. espective owners Copyright 2014 Kroll Ontrack Inc All rights reserved Outside In Content Access 1991 2013 Oracle The software is based in part on the work of the Independent JPEG Group Document version number 7 1 0 1 No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into a language or computer language in any form by any means electronic mechanical optical chemical manual or otherwise without the express written consent of Kroll Ontrack Inc For contact information for our worldwide locations see http www krollontrack com contact us Kroll Ontrack Contents RI haces este cede aa teen aaa RR i Introduction ooo cece cece ccceecceceeceeceteeceeeeeeeevtecevereceesseseertseseetesereneees 1 OVENIEW nc cect ihe e tr 2 ee ea tee are edie cose E berate eeehs cet esas E tie e eae ae Five Major Reasons for Using Ontrack PowerControls 1 0 0 2 cece eee cece cece ee eee eee eee eeeeeeeeeeees Keyboard Shortcuts 220 ec e aa cee eee ke ee cen cece e Rae ea a ae EAA SEAE About the Microsoft Exchange Server Database 2 2 2 occ cee cee eee eee eee cence ee ee eens 3 Organizing the Microsoft Exchange Server Database Files for Ontrack PowerControls 4 RS CICS ell Stata oer eee Sl er seek ee ee eee ea rie ae a eng 4 FS TMI TCU weet cee nee E ete eee a 5 COMING ASI 22 232 ates et ase to ts eee tae sete EEE T noted EE 5 Techical NLC
124. et Select Source Outlook Data File pst EDE File edb TT Data File pst Content Analysis Store cas X Browse lt Back Skip gt gt Cancel Figure 2 3 Selecting a PST file as the source 2 Inthe Outlook Data File pst box click Browse to open the Create PST File window and locate the source PST file 3 Click Next To specify an EDB file as the source 1 Onthe Source Selection page click EDB File edb in Select Source list Note You can also open Microsoft Explorer click the EDB file you want fo open as the source then drag and drop it to the Select Source list and skip to step 6 2014 Kroll Ontrack Inc 38 Chapter 2 Using Ontrack PowerControls Data Wizard e Some Source Selection Please select the type of source you want to open and its location If you do not want to open a source at this time click Skip and select your target Select Source EDE File edb EDB Path edb Outlook Data File _pst Browse Content Analysis Store cas Browse X Browse r Log File Path log pat chk Temporary File Path idx dat Ikp Mailbox Criteria optional soo _ Cows Figure 2 4 Selecting an EDB file as the source 2 Inthe EDB Path edb box click Browse and use the Open window to locate the source EDB file 3 Inthe Log File Path log pat chk box click Browse to and use the Browse For Folde
125. ew To open a message in the Message Table View Attachment Table View or Conversation View double click on the message in the table 2014 Kroll Ontrack Inc 178 Chapter 9 Message Views Find in Source Window in Message Views You can open a message view from the Find in Source window by using the Message Views sub menu on the Find Window s top level Tools menu The messages in the Find in Source window s results pane also have the Message Views shortcut menu by right clicking on a message and pointing to Message Views Note The Attachment Table View does not support Microsoft Exchange Server 2007 Microsoft Exchange Server 2010 EDB or Microsoft Exchange Server 2013 EDB sources as Microsoft stopped supporting single instance storage with Microsoft Exchange Server 2007 To open messages in Find in Source window result pane in different views 1 Click the Find icon pP on the toolbar The Find in Source window is displayed 2 Enter search criteria in the appropriate fields 3 Click Find Now The Results pane appears with the search results File Edit Tools Search in folder Source 1 Browse Search in results Search for words copy Previous Exclude words Clear Fields Clear Results Search in J Message Subject Attachment File Name s V Message Body I Attachment Text Sent from Sent to Date Created Results ce S Aaaa MexchSS IRGEReHAE ou kaa Taa apr w
126. ewsingle mailbox Copy 65 create mailboxes 57 create multiple mailboxes Copy 68 Create New Mail Folder dialog box 113 creating content analysis store profile folders 156 creating a content analysis store 153 creating a new folder in the target pane 113 creating reports content analysis store 165 credentials 33 D Data Wizard 182 Completing the Data Wizard 50 Now Processing Data File 50 opening a target content analysis store 154 returning to 51 Source Selection 37 49 187 Target Selection 42 Welcome page 37 deleted items in Micosoft Exchange Server 2010 viewing 23 deleting a folder in the target pane 114 deleting profile 162 disabled user accounts 57 displaying a message in the preview pane 15 dragging and dropping 114 E EDB 182 EDB file exporting 94 guidelines forselecting 42 insource pane 9 restoring a folder 119 restoring amailbox 120 restoring an entire EDB file 121 restoring in three easy steps 111 restoring messages with Copy Paste 115 restoring messages with Paste Special 116 restoring to a Microsoft Exchange Server 112 editing a profile 162 EIS 182 embedded messages searching 81 82 Enter Password dialog box 46 48 exclude words 81 export messages Find window 89 export report printing 109 saving 109 Export to PST 100 exported PST output 106 using 106 2014 Kroll Ontrack Inc Index exporting 107 a PST file mailbox or folder 95 96 individual messages 98 107 individual messages from th
127. export report can also be printed by clicking Print 2014 Kroll Ontrack Inc 109 Kroll Ontrack Chapter 5 Restoring Microsoft Exchange Server Data Overview The first part of this chapter provides you with a quick look at restoring your Microsoft Exchange Server database so you can begin to use the Microsoft Exchange Server application of Ontrack PowerControls immediately The second part of this chapter provides examples of restoring messages folders mailboxes and even an entire EDB file to the desired destination Note The concepts in this chapter apply to EDB PST and CAS files unless otherwise noted even though all of the examples of sources are EDB files Note If you use the Mailbox Criteria optional box on the Select Source Files dialog box or the Source Selection page of the DataWizard only EDB mailboxes containing your entry or entries are displayed on the Source pane Any mailboxes that do not match the entered string s do not appear in the Source pane and are not be included in any subsequent tasks such as searching copying and exporting of the entire database For more information see Mailbox Criteria on page 30 Note If you use the Multi Tenancy Criteria box on the Select Source Files dialog box the Source Selection page of the DataWizard the Connect to Exchange Server dialog box or the Target Selection page of the DataWizard only mailboxes contained in the selected Address Book Policy or
128. f hours days weeks or months The report is keyed off of the received date of the message Note This report is available only for a Priv EDB and CAS files 2014 Kroll Ontrack Inc 149 Column Heading Hour Day Week Month Internal Received Messages Total Size of Internal Received Messages SMTP Received Messages Total Size of SMTP Received Messages Other Received Messages Total Size of Other Received Messages Chapter 7 Reporting The date unit that was selected in the Create Reports window Examples are Hour 12 25 2004 9 PM Day 12 25 2004 Week 12 26 2004 1 1 2005 Weeks start on Sunday and end on Saturday Month 12 2004 Received messages of type EX or SYSTEM The sum of the internal received message sizes Received messages of type SMTP The sum of the SMTP received message sizes Received messages not of type EX SMTP or SYSTEM The sum of the other received message sizes Note For a definition of received message see the Glossary on page 181 Messages by Profile Folder The Messages by Profile Folder report provides statistics for messages in a profile folder the number of messages total size of messages average size of messages total attachment size shared attachment size non shared attachment size internal received messages SMTP received messages and other received messages The report is keyed off of the profile folder Note The Messages by Profil
129. fields can be changed 8 Confirm the content of the Mailbox Settings is correct or make any changes and click Next Note When copying multiple mailboxes the UPN user logon name pre Windows 2000 and Alias for new mailboxes are auto generated based on the source mailbox If the source mailbox contains an alias Microsoft Exchange Server 2010 and earlier this is used If the source mailbox does not contain an alias as is the case with Microsoft Exchange Server 2013 the source mailbox name is used after removing any illegal characters 2014 Kroll Ontrack Inc 71 Chapter 2 Using Ontrack PowerControls Alternatively a different type value can be used By selecting the Alias base check box these fields are set to an auto generated value that is a number appended to the Alias base or just anumber if the Alias base is empty If you choose you can change the field values on the New Mailbox Summary page for any mailbox being created as part of the Copy New Mailbox Mailbox Settings Auto populated fields are derived from the source mailbox Alias base will be used to generate aliases automatically ANS Specify the mailbox database rather than using a database automatically selected z 7 Managed folder mailbox policy z I Exchange ActiveSync mailbox policy z lt Back Cancel Figure 2 28 Mailbox Settings Microsoft Exchange Server 2010 and 2013 Multiple copy 2014 Kroll Ontrack Inc 72
130. fter Using the Data Wizard In the Ontrack PowerControls main window the Source and Target panes now contain a source EDB file PST file CAS target PST file a target Microsoft Exchange Server or target CAS 2014 Kroll Ontrack Inc 50 Chapter 2 Using Ontrack PowerControls Source C Documents and Settig Source C Documents and Set i Source C Documents and Se Sources Sources Source 2 Personal Folders Source 1 11 15step3 Source 3 PUB EDB RA Profile1 Completed 4 0001 RA Profile2 Completed 1 aBa os EA 10 32 33 AM 17 Source pane with a PST file Source pane with an Source pane with CAS EDB file files Figure 2 14 Source panes with PST EDB and CAS files Target C Documents and Target C Documents and Target C Documents and EENET Personal Folders amp Dbase A 11 15step1 Brad ieee RA Profile1 Completed Calendar RA Profile2 Completed Contacts RA Profile3 Completed Deleted Items G Personal Folders 4 Drafts Target pane with a PST file Target pane fora Target pane with CAS Microsoft Exchange files Server Figure 2 15 Target panes for PST files Microsoft Exchange Server and CAS file Returning to the Data Wizard When working in the main window you can return to the Da
131. g database file contains common Internet formatted content such as Multipurpose Internet Mail Extensions MIME content that protocols other than the MAPI protocol place in the store Note The stm file is new to Microsoft Exchange Server 2000 Microsoft Exchange Server 5 5 does not contain stm files a log files transaction logs are history files recording server activity These files are useful in restoring and backing up Microsoft Exchange Server data Transaction logs for Microsoft Exchange Server 5 5 2000 and 2003 are 5 MB in size Transaction logs for Microsoft Exchange Server 2007 and Microsoft Exchange Server 2010 are 1 MB in size 2014 Kroll Ontrack Inc 3 Introduction Each storage group uses its own set of transaction log files For example if a storage group contains five stores all transactions for all five stores are recorded in a single series of transaction log files You can determine where to locate the transaction log files for each storage group a chk check files are checkpoint files used for recovering playing data from transaction logs into EDB files The checkpoint is the place marker in the EDB CHK file that indicates which transactions have been committed Whenever data is written to an EDB file from the transaction log the EDB CHK file is updated with information specifying that the transaction was successfully committed to the respective EDB file Separate Exx chk files are maintained for each storag
132. ganization s network to connect to the Microsoft Exchange Server without having to use a VPN Outlook Anywhere is supported by Microsoft Outlook 2003 2007 2010 and 2013 and Microsoft Exchange Server 2003 2007 2010 and 2013 Note Microsoft Outlook 2003 is not supported for Microsoft Exchange Server 2013 With Microsoft Exchange Server 2013 Direct MAPI access to the Microsoft Exchange Server is no longer supported so Outlook Anywhere is required to connect to the server Ontrack PowerControls supports connecting to a Microsoft Exchange Server target using Outlook Anywhere Autodiscover simplifies the process of connecting to a Microsoft Exchange Server by returning the connection settings when requested by a client application Clients such as Microsoft Outlook can retrieve the connection settings by issuing a request to Autodiscover with the user s SMTP email address These settings are then used to configure the user s profile and connect Autodiscover is supported by Microsoft Outlook 2007 2010 and 2013 and Microsoft Exchange Server 2007 2010 and 2013 Ontrack PowerControls supports using Autodiscover when connecting to a Microsoft Exchange Server target If you are using Outlook Anywhere to connect to a target Microsoft Exchange Server Ontrack PowerControls uses Autodiscover to determine the correct connection policies If Autodiscover is not in use or cannot determine the connection polices the Outlook Anywhere page appears
133. ge View Pane is the area that hosts the various message views The pane provides you the ability to view the related messages and perform various actions for example viewing messages in alternate views exporting messages to your directory checking the integrity Other Options Available in the Message View Other actions can be performed within a Message View such as Exporting messages Integrity Check copying messages and viewing a message in another Message View 2014 Kroll Ontrack Inc 172 Chapter 9 Message Views gt Conversation View Welcome to Microsoft Outlook 2000 File Edit ESS Export Ctrl P j Message integrity Check Ctri H k 2000 Message Views Message Table View i Folder Microsoft Outl Attachment Table View Microsoft Outl Conversation View priv U Microsoft Out Welcome to Mi privl lt Figure 9 5 Other options available in the Tools menu are Copy Export and Integrity Check These options are available in any Message View Copying Messages Messages within a Message View can be copied and pasted into folders in the Target pane via the Edit menu or shortcut menu For more information about copying messages see Restoring Microsoft Exchange Server Data on page 110 Exporting Messages Messages within a Message View can be exported as any message can via the Tools menu or shortcut menu For more information see Exporting Messages on page 92 a Integrity Che
134. ge group and Mailbox database Ensure these settings are correct Mailbox database The mailbox database is automatically selected by the Microsoft Exchange Server if not specified To specify the mailbox database select the check box which enables the drop down list of all available mailbox databases Managed folder mailbox policy Microsoft Exchange Server 2007 only To apply a managed folder policy to your mailbox select the check box which enables the drop down list of all available managed folder mailbox policies in the organization Exchange ActiveSync mailbox policy Microsoft Exchange Server 2007 only To apply an ActiveSync mailbox policy to your mailbox select the check box which enables the drop down list of all available ActiveSync mailbox policies in the organization 6 Click Finish The mailbox information is validated and the mailbox is created 2014 Kroll Ontrack Inc 60 Chapter 2 Using Ontrack PowerControls Note If the Managed folder mailbox policy check box is selected a warning appears stating When assigning a managed folder mailbox policy with managed custom folders to amailbox Microsoft Office Outlook clients older than Microsoft Office Outlook 2007 do not have all available client features and clients older than Microsoft Office Outlook 2003 SP2 are not supported Are you sure you want to assign a managed folder mailbox policy to this mailbox To create a Microsoft Exchange Server 2010 or 2013 mailbox us
135. ge list is highlighted It opens an Attachment Table View of that message and attachment and all related messages and attachments Conversation View is only available when a message in the Source Message list is highlighted It shows the thread of that message with indentations to indicate the responses to each e mail Ontrack Web Site takes you to the Ontrack Web site www ontrack com providing you with additional information on products and services by Kroll Ontrack Previewing and Opening Messages In the Preview pane you canread the contents of a message item and open attachments You can preview a message located in either the Source Message list or the Target Message list The information displayed in the Message Header is different for messages calendars contacts tasks and distribution lists 2014 Kroll Ontrack Inc 14 Chapter 1 Looking at the Interface To open the preview pane Do one of the following a Onthe View menu click Preview Pane a Onthe toolbar click the Preview Pane icon Q in the toolbar To hide the preview pane a Repeat one of the previous steps Tip Hiding the Preview pane will allow you to scroll through messages faster To display a message in the preview pane 1 Inthe Source or Target Message list select a message 2 Open the Preview pane by clicking on the Preview Pane icon a in the toolbar From Useri To User2 User3 Useri Subject Summary Report e Here is a sample summa
136. ght click the selected item s and on the shortcut menu click Copy e Click the Copy Mail Item icon on the toolbar e Press Ctrl C To paste an item in the Target pane 1 Inthe Target pane select a folder a mailbox the PST root node or the Microsoft Exchange Server root node 2014 Kroll Ontrack Inc 114 Chapter 5 Restoring Microsoft Exchange Server Data 2 Doone of the following e Onthe Edit menu click Paste e Right click the selected item and on the shortcut menu click Paste or Paste Special For more information on using the Paste Special command see Restoring Messages with Copy Paste on page 115 e Click the Paste icon on the toolbar e Press Cirl V Paste or C rl Y Paste Special To use drag and drop a Drag anitem from the Source pane into a folder in the Target pane Dragging and dropping achieves the same results as copying and pasting To use drag and drop when right clicking a source item 1 Inthe Source pane select one or more messages 2 Right click the selected messages and drag them to a folder in the Target pane 3 When you let go of the mouse a shortcut menu appears On the shortcut menu click Paste or Paste Special For more information on using the Paste Special command see Restoring Messages with Paste Special on page 116 Examples of Restoring Your Microsoft Exchange Server Data This section provides examples of restoring messages folders mailboxes and even an entire
137. he Copy Progress window skips the entire mailbox and continues the Paste Special operation Important The source mailbox must exist on the target Microsoft Exchange Server and you must have full mailbox access rights to all of the Microsoft Exchange Server mailboxes to which you are trying to restore messages For more information on access rights see About Restoring Messages to a Microsoft Exchange Server on page 112 1 Select one or more messages from the message list in the Find in Source window or the Source pane 2014 Kroll Ontrack Inc 118 Chapter 5 Restoring Microsoft Exchange Server Data 2 Inthe Source pane or Find in Source window copy messages from the message list 3 Inthe Target panes use Paste Special to paste the messages into a Microsoft Exchange Server root node 4 Inthe Copy Progress window verify your results to make sure that your messages from alll mailboxes were copied to the target destination You can also print or save the copy report by doing one of the following e Click Print to print the copy report e Click Save to save the copy report as a text file 5 Inthe Copy Progress window click Close to return to the Ontrack PowerControls main window Results of Restoring Messages to a Microsoft Exchange Server Root Node with Paste Special All unduplicated messages are restored in each mailbox that Ontrack PowerControls can connect to and the directory structure of the messages is preserved
138. he Target pane 2014 Kroll Ontrack Inc 153 Chapter 8 Content Analysis Store To create a content analysis store using the toolbar 1 Onthe toolbar click the Create Open Target Content Analysis Store icon 8 locatedon the toolbar The Opening a Content Analysis File window appears 2 Enter a File name andin the Look in box select a destination 3 Click Open The name of the store defaults to the file name you entered in step 2 It can be renamed as any other target folder To open or create a target Content Analysis Store using the menu 1 To display the Opening a Content Analysis File window on the File menu point to Open Target Content Analysis Store and click Open Existing or Create New 2 If creating anew target CAS enter a File name and click Open 3 If opening an existing target CAS select the CAS from the list and click Open To open or create a target Content Analysis Store using the Data Wizard 1 Onthe File menu click Use Wizard 2 Onthe Welcome to the Data Wizard page click Next 3 Onthe Source Selection page click Content Analysis Store cas in Select Source list Source Selection Please select the type of source you want to open and its location If you do not want to open a source at this time click Skip and select your target Select Source EDB File edb Outlook Data File pst Content Analysis Store cas m Analysis Store Path cas Browse lt Back S
139. he following to display the ConnectTo Exchange Server window Onthe File menu click Open Create Target and then click Open Target Exchange Server Onthe toolbar click the Open Target Exchange Server icon s 2 Follow the instructions in the Data Wizard Target Selection topic To specify a Microsoft Exchange Server as the target for specific mailboxes with multi tenancy support on page 47 Opening Multiple Sources and Targets You can display multiple sources in the Source pane and multiple targets in the Target pane Sources include EDB PST and CAS files Targets include PSTs CAS and Microsoft Exchange Servers See the instructions for using the Data Wizard or the main window to open one source or one target at atime Source C Documents and Sett Target C Documents and Settin Sources Personal Folders Source 1 mwbard Personal Folders EI Source 2 priv 1 edb 11 15step 124 Source 3 pub1 edb E Calendar EE Contacts Deleted Items Drafts Inbox Forensic Certification Journal F Notes Outbox Multiple sources Multiple targets Figure 2 17 Multiple sources and targets can be displayed Closing Sources and Targets You can close sources and targets from the Ontrack PowerControls main window To close a source 1 Inthe Source pane select a source EDB PST or CAS file 2 Doone of the following 2014 Kroll Ontrack Inc 55 Chapter 2 Using Ontrack PowerC
140. he selected item and on the shortcut menu click Paste e Click the Paste icon on the toolbar e Press Ctrl V Paste 2014 Kroll Ontrack Inc 161 Chapter 8 Content Analysis Store 4 Inthe Copy Progress window verify that your messages were successfully copied and click Close To add data even faster use drag and drop a To move entire EDB store objects EDB mailboxes or EDB folders drag to the target content analysis store root Dragging and dropping achieves the same results as copying and pasting To use drag and drop when right clicking a source item 1 Inthe Source pane select one or more messages 2 Right click the selected message containers and drag them to a content analysis store in the Target pane 3 When you let go of the mouse a shortcut menu appears On the shortcut menu click Paste If anew source Inbox Deleted items Outbox etc is dropped into the content analysis store or the user removes a source store from the content analysis store all profiles automatically process the new source Editing and Deleting Profiles Deleting a profile stops any processing on that profile and removes that profile and all data associated with it from the content analysis store Deleting a profile does not modify the EDB sources To edit a profile 1 To edit a profile right click the profile folder and click Edit Profile or click on the Profile menu and click Edit Profile 2 The Edit Profile Folder w
141. icon onthe toolbar e Right click a message and point to Message Views then click Message Table View e Click the Tools menu point to Message Views then click Message Table View Note The first time opening a view on this EDB a message appears stating that a Message View file needs to generate Attachment Table View Choosing the Attachment Table View option displays all of the messages in the same EDB that have an attachment referencing the same attachment table row as the selected attachment Single Instance Storage If the message contains multiple attachments a sub menu listing each individual attachment allows the selection of an individual attachment 2014 Kroll Ontrack Inc 174 Chapter 9 Message Views Note The Attachment Table View does not support Microsoft Exchange Server 2007 Microsoft Exchange Server 2010 EDB or Microsoft Exchange Server 2013 EDB sources as Microsoft stopped supporting single instance storage with Microsoft Exchange Server 2007 Example A message with an attachment is sent from User to User2 and User3 User3 forwards the email to User4 The attachment is stored in the attachment table only once single instance storage A user opens up the Microsoft Exchange Server database EDB containing these messages and creates an Attachment Table View on the message in User s Sent Items folder The Attachment Table View contains five messages one in Userl s Sent Items one in User2 s Inbox one is Use
142. indow appears Edit any or all of the criteria When new criteria is entered all messages in the profile are deleted the icon changes to its processing color green the profile status will update and the process begins To delete a profile Doone of the following e Right click the profile folder and click Delete e Click profile folder and on the Edit menu click Delete e Select the profile folder and press the Delete key on the keyboard 2014 Kroll Ontrack Inc 162 Chapter 8 Content Analysis Store Closing a Content Analysis Store Closing a content analysis store root closes the root as well as all of the profile folders created under that root To close a content analysis store CAS a Doone of the following e Right click the CAS and click Close Store e Click the CAS and on the File menu click Close Store Opening a Content Analysis Store as Source When all profile processing has completed you can open the content analysis store as a source for which the following source operations can be performed Copy Paste Paste Special Export Find Integrity Check Properties and Create Reports Use copy paste to copy source profile search criteria to a target content analysis store If a content analysis store is opened as a source and it has not completed processing all profiles a window indicates that the content analysis store has not completed its processing There is then an option to open the CAS as a target
143. ing the wizard 1 Open a target Microsoft Exchange Server in Ontrack PowerControls 2 Doone of the following to open the New Mailbox wizard a Right click the target Microsoft Exchange Server 2010 or 2013 root and click New Mailbox a Onthe Edit menu click New Mailbox New Mailbox User Information Auto populated fields are derived from the source mailbox l Specify the Organizational unit rather than using a default one First name Initials Last name ee e Name User logon name User Principal Name UPN Suffix domain local X User logon name pre Windows 2000 Password Confirm password o l Save as default password coren Figure 2 20 User Information page for Microsoft Exchange Server 2010 and 2013 3 On the User Information page enter the following 2014 Kroll Ontrack Inc 61 Chapter 2 Using Ontrack PowerControls Organizational unit The Organizational Unit is automatically selected by the Microsoft Exchange Server if not specified You can change it by selecting the Specify the Organizational unit rather than using a default one check box Select this check box to enable the Browse button where you can select a different Organizational unit a Firstname Optional Enter the first name of the user If a user account already exists but there is no mailbox based on this Name the mailbox is created on the existing user account a Initials Optional Enter the initials of the user
144. ion Attachment type by extension for example doc ppt pdf Cumulative Number of Cumulative number of attachments of each type found in the Attachments Found in processed messages Messages Cumulative Size of Cumulative size of attachments of each type found in Attachments messages Average Attachment Size Cumulative size of attachments of each type divided by the cumulative number of attachments found in messages Percent of Total by Number Number of attachments of each type divided by total attachments of all types Percent of Total by Size Total size of attachments of each type divided by the total size of attachments of all types SIS Number of Attachments SIS number of attachments of each type NA for PST sources 2014 Kroll Ontrack Inc 144 Chapter 7 Reporting SIS Size of Attachments SIS size of attachments of each type NA for PST sources SIS Percent of Total by Size SIS size of attachments of each type divided by SIS size of attachments of all types in attachment table NA for PST sources Domain Statistics Report The Domain Statistics report provides statistics on messages grouped by the domain from which the messages were sent The domain is determined using the PR_LSENDER_ADDRTYPE in combination with the PR_SENDER_ EMAIL_ADDRESS as follows e If PR SENDER_ADDRTYPE is EX or SYSTEM then it is a Microsoft Exchange Server message and the domain is internal e If PR SENDER_ADDRTYPE i
145. ive Server is connected and activated you may have to manually locate a server if Ontrack PowerControls cannot locate one automatically By default the automatic location is attempted If it fails an error message appears If you select No Ontrack PowerControls closes If you select Yes the Connection Point Manager window is displayed 2014 Kroll Ontrack Inc 35 Chapter 2 Using Ontrack PowerControls Connection Point Manager Use Active Directory to locate server Servers advertised on Active Directory Address port Rescan My connections Address Port Source Error ad Gt Cancel Figure 2 1 Connection Point Manager To add a server 1 Clear Use Active Directory to locate server if it is selected 2 Click Add The Server Information window appears Server Information Server address name or IP address Port number 0 to 65 535 asi 52 Cancel Ca Cej Figure 2 2 Enter Server Information 3 Enter the Server address name or IP address and click OK Before You Use the Data Wizard Use the Ontrack PowerControls ExtractWizard if you have not yet restored backed up Microsoft Exchange Server Information Store data The Ontrack PowerControls ExtractWizard reads previous Microsoft Exchange Server backups and restores EDB files to any machine volume or folder For more information see the Ontrack PowerControls ExtractWizard User Guide 2014 Kroll Ontrack Inc 36 Chapt
146. ive mailbox to a target Microsoft Exchange Server root the application will attempt to identify an existing target user mailbox If one cannot be found a new mailbox is created and copied to Target archive mailboxes will not be the destination of a single or multiple mailbox copy operation To create a single mailbox using copy and paste I Verify that Allow mailbox creation during copy option in Preferences is selected For more information see Target Options Tab on page 25 Right click the single mailbox in the Source pane and click Copy Highlight the target Microsoft Exchange Server and click Paste Note If Paste is not available you do not have access rights fo the source mailbox Ontrack PowerControls queries the Active Directory for an existing mailbox enabled user account based on the source mailbox s GUID and name information If the search finds both a full match Ontrack PowerControls copies the mailbox to that full matching user s mailbox If the search finds only a name match it is considered a partial match The name match includes checks for both the source mailbox name and alias if it is available in the target environment When a partial match is found the target mailbox may not be for the same user as the source mailbox You are then prompted on how to proceed either by skipping copying to the matching mailbox or creating anew mailbox and copying into that see below for further details Note Alias is not pr
147. k the EDB file root node in the source tree and click Copy Then highlight the target Microsoft Exchange Server and click Paste Note If Paste is not available you do not have accessrights to the source mailbox 2014 Kroll Ontrack Inc 68 Chapter 2 Using Ontrack PowerControls a Select the EDB file root node in the source tree and drag it to the Microsoft Exchange Server node in the target tree The New Mailbox wizard opens the Mailbox Copy Options page which allows you to customize the behavior when copying all the mailboxes in the source EDB Here you configure the wizard to process the possible scenarios of no match partial match and public folder mailboxes during the copy While the likelihood of each scenario during the copy is unknown the Mailbox Copy Option page allows you to instruct the wizard how to process each one if it occurs during the copy 3 Ifno match is found on the target for one the source mailboxes choose one of the following in No Match group Select Skip Mailbox to skip the mailbox and not copy it Mailboxes with no match found during the copy are skipped Select Create and copy to new mailbox to create a target mailbox and copy to it Mailboxes with no match found during the copy have a new target mailbox created and copied to that new target mailbox 4 Ifa partial match is found on the target for of the source mailboxes choose one of the following in Partial Match group a Select Skip Mailbox to
148. kip gt gt Cancel Figure 8 1 Selecting a CAS on the Source Selection page 3 On the Content Analysis Store cas box click Browse to open the Create Content Analysis File window and locate the source CAS 4 Click Next 2014 Kroll Ontrack Inc 154 Chapter 8 Content Analysis Store 5 Onthe Target Selection page click Content Analysis Store cas in Select Target list Data Wizard B Target Selection Please select the type of target you want to open and its location If you do not want to open a target at this time click Skip Select Target Outlook Data File pst Content Analysis Store Path Content Analysis Store cas Microsoft Exchange Server Single Mailbox Microsoft Exchange Server All Mailboxes Figure 8 2 Selecting Content Analysis Store on the Target Selection page 6 Do one of the following e If you know the target CAS file path type it in the Content Analysis Store Path box e Click Browse to open the Create Content Analysis Store window and navigate to the desired location Then create anew CAS file by typing aname in the File name box or select an existing CAS file Then click Open The path of the target CAS file appears in the Content Analysis Store Path box 7 Click Next 8 Onthe Completing the Data Wizard page click Finish Creating a Content Analysis Store with Microsoft Exchange Server 2010 and 2013 Data Any source or target content analysis store CAS cre
149. lboxes powercontrols list o c mblist txt c privl edb Operation options Explanation o c mblist txt Output report file name c privl edb Path to the database file name Example 6 Provides information on the databases including a list of mailboxes using mailbox criteria Tip When performing the ist operation use the o filename option in order to see the mailboxes Otherwise the operation proceeds so fast that you will not be able to see the mailboxes powercontrols list o c mblist txt c privl edb m pcuser1 pcuser2 2014 Kroll Ontrack Inc 132 Chapter 6 Using the Command Line Operation options o c mblist txt lt Source Store gt Explanation c privl edb Path to the database file name Source options Explanation m pcuser pcuser2 Only open pcuserl and pcuser2 mailboxes Example 7 Perform an integrity check onan entire EDB powercontrols integ r o c output txt c privl edb SROOT Perform an integrity check ona database Operation options Explanation O c output txt Output report file name Example 8 Copy a folder from a pub EDB to public folders only copy messages dated after 01 01 2000 2014 Kroll Ontrack Inc 133 Chapter 6 Using the Command Line powercontrols copy r o c out2 txt da 01 01 2000 c pub1 edb newsgroups pc 2000 administrator pub SROOT da 01 01 2000 Only copy messages that were enya created after this date c pub1 edb Path to the
150. lear the check box for any mailboxes you want to skip entirely do not create and copy You canselect or clear the entire list by clicking Check All or Uncheck All 15 Select Report file if you want to generate a CSV file listing the Source Mailbox Name Target User Name User Principal Name and Alias for each mailbox created during the Copy 16 Click Finish and the copy proceeds with progress information appearing in the Report dialog box 17 Click Print to send the report to a printer Save to save the report to a hard drive or Close to close the Copy Progress window Each mailbox from the source EDB you copied that did not previously exist is now listed as a new mailbox in the Target pane 2014 Kroll Ontrack Inc 76 Chapter 2 Using Ontrack PowerControls Licensing Information License information for the Microsoft Exchange Server database currently in use can be obtained by right clicking on the source root in the Source pane and selecting Save Licensing Information The file saves into a text format and automatically names it ServerProperties txt Auditing Failure If your Administrator is running the Kroll Ontrack Administrative Server auditing service any failure of the audit log warns you with a message giving you the option to retry re connect or abort Ontrack PowerControls or Ontrack PowerControls ExtractWizard Once the audit log is confirmed to have failed Ontrack PowerControls or Ontrack PowerControls ExtractWizar
151. lect one or more Searchin check boxes but specify no additional search criteria Ontrack PowerControls will return all of the message items in the folder s undergoing the search a Ontrack PowerControls can search multiple information stores at the same time In the Find in Source window click Browse and you will see a tree view of all of the open source data stores You can then select multiple mailboxes or folders to include in your search a Ontrack PowerControls does not return duplicates of a message item during a search as long as the Check for duplicate messages during search preference is selected For example if the same message item exists in two or more data stores only the first message item found is listed in the search results a The contents of an inaccessible EDB mailbox cannot be searched 2014 Kroll Ontrack Inc 78 Chapter 3 Finding Messages a Messages in the Microsoft Exchange Server 2010 or 2013 Recoverable Items folder are included in search results only if the Show Recoverable Items preference is enabled See Security Tab for more information setting preferences a If you use the Mailbox Criteria optional box on the Select Source Files dialog box or the Source Selection page of the DataWizard only EDB mailboxes containing your entry or entries are displayed on the Source pane Any mailboxes that do not match the entered string s do not appear in the Source pane and are not be included in any subsequent t
152. ll Ontrack Administrative Server KOAS administrator to change the settings on the Security tab xl General TargetOptions Security Warnings Jv Allow preview of messages Enable Tamper Proof Target Allow Bcc field to be included when restoring or searching messages Jv Enable Message Views Jv List inaccessible mailboxes Show Recoverable Items J Enable Multi Tenant Support Enforce ABP or Hosted Organization for current user Show deleted or unrecognized mailboxes co Figure 1 18 The Security tab in the Preferences dialog box To change the security preference settings 1 On the Edit menu click Preferences then click Security 2 Select or clear the following check boxes as desired Allow preview of messages If this option is not selected you will not have the ability to open or preview messages in the source or target Enable Tamper Proof Target If this option is selected Ontrack PowerControls does not allow you to delete messages or folders in the target or have the ability to rename folders in the target You only have the ability to add copy to the target Allow Bcc field to be included when restoring or searching messages If this option is selected Ontrack PowerControls includes Bcc information when restoring or searching messages This means that a recipient is able to see Bcc recipients that he or she was not intended to see It also means that searching with the Sent to option
153. llowing Mailbox Settings a Alias Enter the Alias for the mailbox user a Mailbox database The mailbox database is automatically selected by the Microsoft Exchange Server if not specified To specify the mailbox database select the check box which enables the drop down list of all available mailbox databases Managed folder mailbox policy Microsoft Exchange Server 2010 only To apply a managed folder policy to your mailbox select the check box which enables the drop down list of all available managed folder mailbox policies in the organization Exchange ActiveSync mailbox policy To apply an ActiveSync mailbox policy to your mailbox select the check box which enables the drop down list of all available ActiveSync mailbox policies in the organization Note If the Managed folder mailbox policy check box is selected a warning appears stating When assigning a managed folder mailbox policy with managed 2014 Kroll Ontrack Inc 63 Chapter 2 Using Ontrack PowerControls custom folders to a mailbox Microsoft Office Outlook clients older than Microsoft Office Outlook 2007 do not have all available client features and clients older than Microsoft Office Outlook 2003 SP2 are not supported Are you sure you want to assign a managed folder mailbox policy to this mailbox 6 Click Next The mailbox information is validated 7 If you are creating a Microsoft Exchange Server 2010 or 2013 mailbox and the Archive Settings page appears S
154. llowing you to view them together in context without missing a reply or forward Message views are available for messages in the Source pane find results pane and also from another message view Message views are available only on single messages If multiple messages are selected in the message pane the message view menu items and toolbar buttons are unavailable You can view a message in various ways depending on the message view option selected Upon option selection you are presented the following a Message Table View all the messages that are referenced by the same message table row as the selected message Note The Message Table View does not support Microsoft Exchange Server 2007 Microsoft Exchange Server 2010 EDB or Microsoft Exchange Server 2013 EDB sources as Microsoft stopped supporting single instance storage with Microsoft Exchange Server 2007 AttachmenttTable View all the messages that have an attachment that are referenced by the same attachment table row as the selected attachment Note The Attachment Table View does not support Microsoft Exchange Server 2007 Microsoft Exchange Server 2010 EDB or Microsoft Exchange Server 2013 EDB sources as Microsoft stopped supporting single instance storage with Microsoft Exchange Server 2007 Conversation View messages that are related by conversation with the sorting order of the email thread based on who replied to whom within the thread Messages are indented t
155. lysis Inaccessible Mailbox which displays if a mailbox is inaccessible An inaccessible mailbox will present no visible content Source mailbox access is controlled by Ontrack PowerControlsAgent for Administrative Services If Ontrack PowerControlsAgent for Administrative Services in enabled and Kroll Ontrack Administrative Services Mailbox Permissions Control functionality is active source mailbox accessibility will be controlled via this functionality Otherwise source mailbox access is always permitted Target mailbox access is controlled by the target Microsoft Exchange Server Status indicator which indicates that Ontrack PowerControls is licensed for the Agent for Administrative Services and that it is connected to Kroll Ontrack Administrative Server This icon is located in the Status Bar of the Ontrack PowerControls main window Status indicator which indicates that Ontrack PowerControls is either not licensed for the Agent for Administrative Services or it is licensed but not connected to the Kroll Ontrack Administrative Server This icon is located in the Status Bar of the Ontrack PowerControls main window Source Message List The Source Message list displays the message items in the Microsoft Office Outlook folder that you selected in the Source pane This folder is one of the Microsoft Office Outlook folders for example Inbox Contacts Tasks In the illustration below the Source Message list displays the messages in an
156. nect To Public Folders l Connect using Autodiscover M Connect using Outlook Anywhere lt Back Skip gt gt Cancel Figure 2 10 Selecting Connect To Microsoft Exchange Server Single Mailbox displays the target Microsoft Exchange Server 2 Inthe E mail Address and Server Name boxes type the email address and server name Tip If you are not using Autodiscover and you do not know the full name of the mailbox type the first letter of the mailbox in the E mail Address box and click Next In the Check Name window that appears select the mailbox from the list and click OK If you are using Autodiscover you must type the full email address in the E mail Address box 3 With ConnectTo Public Folders selected you can open public folders as a target for restoring public folders or messages If you do not want to restore to public folders clear this check box For more information see Restoring to Public Folders on page 122 4 The Connect using Autodiscover check box determines whether Ontrack PowerControls will use Autodiscover to connect to Microsoft Exchange Server The default setting is selected or cleared using the Target Options tab on the Preferences window Select to connect to the target using Autodiscover For more information see Target Options Tab on page 25 and Outlook Anywhere and Autodiscover on page 31 5 The Connect using Outlook Anywhere checkbox determines whether Ontrack PowerControls will use
157. new mailbox to proceed with the New Mailbox wizard and create a new target mailbox for this copy 2014 Kroll Ontrack Inc 66 Chapter 2 Using Ontrack PowerControls New Mailbox Ea Mailbox Copy Options The mailbox could not be fully identified on the taret server Please select the copy option for this mailbox from the options provided below G c Partial Match partial match of this mailbox was found but the target mailbox may not be for the same user in the source and target Please select the copy option Skip mailbox C Create and copy to new mailbox oaea Figure 2 24 Mailbox Copy Options page Partial Match 7 Click Next 8 Ifyou selected the Create and copy to new mailbox option Confirm the content of the User Information page is correct or make any changes and click Next 9 Confirm the content of the Mailbox Settings is correct or make any changes and click Finish or Next if using Microsoft Exchange Server 2010 or later The mailbox information is validated Note If the source mailbox does not have an alias as is the case with Microsoft Exchange Server 2013 the UPN user logon name pre Windows 2000 and Alias are auto generated based on the source mailbox name 10 If you are using Microsoft Exchange Server 2010 or 2013 the Archive Settings page appears Select the Create an archive mailbox for this account to associate an online archive mailbox with the user account To specify the mailbox
158. ng Overview This section shows you how to create reports view the statistics in the generated reports and save the reports as either tab delimited or comma delimited text files Any data store opened as asource can be the source of a report Note If you use the Mailbox Criteria optional box on the Select Source Files dialog box or the Source Selection page of the DataWizard only EDB mailboxes containing your entry or entries are displayed on the Source pane Any mailboxes that do not match the entered string s do not appear in the Source pane and are not be included in any subsequent tasks such as searching copying and exporting of the entire database For more information see Mailbox Criteria on page 30 Nofe If you use the Multi Tenancy Criteria box on the Select Source Files dialog box the Source Selection page of the DataWizard the Connect to Exchange Server dialog box or the Target Selection page of the DataWizard only mailboxes contained in the selected Address Book Policy or Organization appear in the Source or Target panes Only these mailboxes are included in any subsequent tasks such as searching copying and exporting of the entire database For more information see Multi Tenancy Support on page 30 Creating Reports You can generate reports on an EDB PST or CAS source data store in Ontrack PowerControls The reports contain statistics about the data store such as sizes and counts for attachments and
159. ng at the Interface D 0 From Subject Create Date STM User 1 test outlook express Fri 7 12 2002 4 STM User 1 Fw Specials from W Fri 7 12 2002 4 st User1 webpage Fri 7 12 2002 4 SJ QO st Muser2 Re webpage Fri 7 12 2002 4 Ea st Muser1 with stationary Fri 7 12 2002 4 Figure 1 5 Target Message List displaying restored messages The Target Message list displays metadata about the message items in five columns instead of six columns in the Source Message list The metadata includes file type attachments if any message sender Subject and Create Date The Sent Items folder also displays the To column For more information on the message list see Sorting Messages in the Message Lists on page 18 The target content analysis store message list includes file type Database Database and Path The target content analysis store profile folder message list includes file type attachment if any From Subject Create Date Database Folder and Status For more information on content analysis stores see Content Analysis Store on page 153 Menu Bar File Edit View Tools Profile Help Figure l 6 The Menu Bar in the main window The menu bar contains all of the commands for Ontrack PowerControls The menu commands submenu commands and resulting windows are discussed fully in the chapters that focus on those specific commands See the Index to quickly locate the pages on which a menu command i
160. nts 15 attachments in Find dialog box 88 conversation view 177 Data Wizard 37 message table view messages 174 messages 15 multiple sources 55 target content analysis store using the Data Wizard 154 the preview pane 15 Options Tab 23 25 Organizational Forms 107 organizing the Microsoft Exchange Server database files for 4 Outlook Anywhere 31 P Paste Special restoring messages 116 PAT 184 permission rights 34 2014 Kroll Ontrack Inc Index permissions 33 permissions of public folders 122 preferences 23 Preferences setting 23 preview pane displaying a message in 15 hiding 15 opening 15 opening attachments in 16 saving attachmentsin 16 previewing and opening messages 14 previous search results viewing 84 processing content analysis store profile folder 156 processing on profiles resuming 161 suspending 160 profile folder 184 properties of an EDB file PST file CAS file CAS profile folder mailbox or folder 19 PST 184 PST and folder limits 112 PST export 93 PST file creating anew target 53 opening an existing target 53 restoring in three easy steps 111 PST files as displayed in target pane 11 generated 26 PST messages per folder limit turning off 112 public folders permissions 122 R Readme File 4 recoverable items content analysis store 155 190 displaying 23 EDB properties 19 refreshing the screen 18 renaming a folder in the target pane 114 report saving 91 using 91 reporting attachment st
161. o messages as are Appointments Journal Entries Sticky Notes and Tasks A table that displays all messages that are referenced by the same message table row as the selected message For example A message that is sent to three different users is disolayed three times one in each users Inbox This file which usually has an EDB extension contains the mailbox folders and messages you see when connecting to a Microsoft Exchange Server The Microsoft Exchange Server reads and writes to this file in response to incoming email and events from the clients On Microsoft Exchange Server 2000 this is one of the two files that make up the Microsoft Exchange Server Information Store the other being the STM file This is the set of files that compose the data store for private mailboxes and public folders on a Microsoft Exchange Server On Microsoft Exchange Server 5 5 this is the single Microsoft Exchange Server Database file usually named privl edb and pub1 edb On Microsoft Exchange Server 2000 and 2003 the private mailbox data store consists of the files privl edb and privl stm and the public folder data store consists of pub1 edb and pub1 stm On Microsoft Exchange Server 2007 and 2010 a private mailbox data and public folder store consist of the EDB file without a STM file On Microsoft Exchange Server 2013 a mailbox data store consists of the EDB file without a STM file 183 Term Multi Tenancy Support PAT Profile Folder P
162. o not want to open a target at this time click Skip Select Target Outlook Data File pst Content Analysis Store Path cas Content Analysis Store cas Browse Microsoft Exchange Server Single Mailbox Microsoft Exchange Server All Mailboxes lt Back Skip gt gt Cancel Figure 2 9 Select Content Analysis Store in the Target Selection 2 Doone of the following e If you know the target CAS file path enter it in the Content Analysis Store Path box e Click Browse to open the Create Content Analysis File window and navigate to the desired location Create anew CAS file by typing a name in the File name box or select an existing CAS file Next click Open The path of the target CAS file appears in the Content Analysis Store Path box 3 Click Next To specify a Microsoft Exchange Server as the target for a single mailbox 1 Onthe Target Selection page click Connect to Exchange Server Single Mailbox in Select Target list 2014 Kroll Ontrack Inc Chapter 2 Using Ontrack PowerControls Data Wizard Target Selection Please select the type of target you want to open and its location If you do not want to open a target at this time click Skip Select Target Outlook Data File pst Exchange Server Content Analysis Store cas E mail Address X Microsoft Exchange Server Single Mailbox Example user server com Microsoft Exchange Server All Mailboxes Server Name X V Con
163. o restore an entire EDB file a mailbox or a folder a You cannot use Paste Special to restore messages to a public folder Ifthe target is a PST root node or folder Ontrack PowerControls creates a folder to represent each mailbox Each mailbox is a subfolder of the folder the user selected for the Paste Special operation Ifthe target is a Microsoft Exchange Server mailbox or folder Ontrack PowerControls copies all messages to the target Each mailbox is a subfolder of the folder the user selected for the Paste Special operation Ifthe targetis a Microsoft Exchange Server root node the Paste Special code attempts to connect to each mailbox one at a time and copies each message to its corresponding mailbox and folder If the folder does not exist it will be created If the mailbox does not exist Ontrack PowerControls logs an error in the copy results skips the entire mailbox and continues the Paste Special operation Note You cannot restore messages from a PST file to a Microsoft Exchange Server root node To restore messages to a PST root or folder with Paste Special If the target is a PST root node or folder Ontrack PowerControls creates a folder to represent each mailbox Each mailbox is a subfolder of the folder you selected for the Paste Special operation 1 Inthe Source pane or Find in Source window copy messages from the message list 2 Inthe Target pane use Paste Special to paste the messages into a PST root node
164. o show the thread timeline of when replies occurred Note If you use the Mailbox Criteria optional box on the Select Source Files dialog box or the Source Selection page of the DataWizard only EDB mailboxes containing your entry or entries 2014 Kroll Ontrack Inc 170 Chapter 9 Message Views are displayed on the Source pane Any mailboxes that do not match the entered string s do not appear in the Source pane and are not be included in any subsequent tasks such as searching copying and exporting of the entire database For more information see Mailbox Criteria on page 30 Note If you use the Multi Tenancy Criteria box on the Select Source Files dialog box the Source Selection page of the DataWizard the Connect to Exchange Server dialog box or the Target Selection page of the DataWizard only mailboxes contained in the selected Address Book Policy or Organization appear in the Source or Target panes Only these mailboxes are included in any subsequent tasks such as searching copying and exporting of the entire database For more information see Multi Tenancy Support on page 30 Message Views Menus and Toolbars The message views are accessible via the Tools menu toolbar buttons and a sub menu on the shortcut menu in the message panes Message Views Menus The Tools menu contains a sub menu with menu items for each message view File Edit view Profile Help DA S g S Export Integrity Check Source
165. oft Exchange Server 2 Inthe Domain Controller and Server Name boxes the domain controller and server names auto populate Note For Microsoft Exchange Server 2010 specify the name of the Client Access Server CAS that provides access to the mailboxes you want to access not the mailbox server unless the mailbox server has the client access role installed Note The mailboxes found will depend on both the Domain Controller and Microsoft Exchange Server entered Only those mailboxes accessible through the entered Microsoft Exchange Server and listed in the Active Directory of the given Domain Controller will attempt to be opened 2014 Kroll Ontrack Inc 46 Chapter 2 Using Ontrack PowerControls Note For Microsoft Exchange Server 2013 specify the name of any of your Microsoft Exchange 2013 Servers or leave this field blank to auto detect The mailboxes found depend on the Domain Controller with only those mailboxes listed in the Active Directory of the given Domain Controller opened subject to permissions 3 With Connect to Public Folders selected you can open public folders as a target for restoring public folders or messages If you do not want to restore to public folders clear this check box For more information see Restoring to Public Folders on page 122 4 Ifyou are not connected to a domain the Enter Password window appears In this window enter a username that has full rights to the mailbox a password and a domain
166. on or before the selected date 5 Inthe Export to Folder box specify the location of the exported EDB file 6 Click Export 7 Inthe Export Progress window verify the EDB file was successfully exported and click Close To export a source PST file a mailbox a folder a profile CAS folder or a public EDB file 1 Inthe Source pane select a PST file a mailbox or a profile CAS folder or the public EDB file root 2 Doone of the following Onthe Tools menu click Export Onthe toolbar click the Exporticon S a Right click the mailbox folder or public EDB root and on the shortcut menu click Export The Export Mailbox or Export Folder window appears Export Mailbox Format Options PST v V Export Subfolders Cancel c Help o Filter By Created E Export to File c Users Figure 4 2 Export Mailbox window 3 Inthe Format box select PST MSG or TXT 4 Inthe Export to File or Export to Folder box do one of the following a If youselected the PST format enter the name of the resulting PST file If you are exporting a mailbox the name of the PST file defaults to the name of mailbox which 2014 Kroll Ontrack Inc 95 Chapter 4 Exporting Messages canbe modified a If you selected the MSG or TXT format enter the location of the exported mailbox folder or public EDB file 5 Select the Export Subfolders check box if you want to export all of the subfolders for the selec
167. ontrols a Onthe File menu click Close Store a Right click the selection and on the context menu click Close Store To close all sources 1 Inthe Source pane right click the sources root node 2 Onthe context menu click Close All Stores To close a target 1 Inthe Target pane select a PST file Microsoft Exchange Server database or CAS file 2 Doone of the following e Onthe File menu click Close Store e Right click the selection and on the context menu click Close Store Deleting Items in the Target Pane Using the Delete key to remove an item for example folder message from the Ontrack PowerControls Target pane permanently deletes the item similar to using Shift Delete in Microsoft Office Outlook Note Messages within a content analysis store profile folder cannot be deleted Creating New Mailboxes You can create new mailboxes by either using the New Mailbox wizard or the Copy and Paste functions Possible uses for this function are migrating user accounts from Microsoft Exchange Server 2000 or 2003 to a Microsoft Exchange Server 2007 2010 or 2013 target or archiving legacy data Note To use Mailbox Creation Wizard on your computer you must have the Exchange Server Management Tools for the version of Microsoft Exchange Server where you will be creating mailboxes Ensure the Exchange Server Management Tools and Microsoft Exchange Server version service pack and roll up level are the same version For s
168. ontrols includes an Advanced Find feature that can search across all mailboxes in an archive EDB file rather than searching one mailbox at a time or bringing an old backup back online for analysis And you can search by a variety of criteria including keywords subject date and specific users Minimize storage space and the cost required to store and archive your backups Because you do not need to back up mailboxes individually doing a brick level backup you eliminate the backup space cost and time associated with performing brick level backups Minimize the time to back up all mailboxes Ontrack PowerControls eliminates the need to back up mailboxes individually Normally companies do a full Microsoft Exchange Server backup and then run a second process to back up Very Important Mailboxes VIMs individually as well Ontrack PowerControls eliminates this second process Keyboard Shortcuts 2014 Kroll Ontrack Inc 1 Introduction C m Cut Microsoft Exchange Server as a target Find window ewmm OO O 2014 Kroll Ontrack Inc 2 Introduction a me About the Microsoft Exchange Server Database The Microsoft Exchange Server database consists of the following files a edb file rich text database file contains data placed in the store through Messaging Application Programming Interface MAPI as well as all the database tables that define mailboxes messages folders and attachments stm file streamin
169. ontrols opens public folders and your mailbox when you connect to a Microsoft Exchange Server target You will see those folders that you have permission to see Guidelines for Restoring to Public Folders a You can restore folders from a pub edb database or Public Folder mailbox to a public folder target All public folder permissions are transferred to the target folders However folder permissions may not transfer if the version of the source Microsoft Exchange Server is different than the version of the target Microsoft Exchange Server Note Public folder permissions cannot be transferred to Microsoft Exchange Server 2013 targets 2014 Kroll Ontrack Inc 122 Chapter 5 Restoring Microsoft Exchange Server Data a You can restore messages from any database source or search results to a public folder target Youcannot restore a folder or non Public Folder mailbox from a mailbox database to a public folder target But you can restore messages in a folder or non Public Folder mailbox to a public folder a Youcannot use Paste Special when restoring messages to a public folder target Note The ability to restore to public folders is also available at the command line To restore messages to a target Public Folders In the Source pane or Find in Source window copy messages from the message list In the Target pane paste the messages into the target root public folder or a folder in the public folder In the Copy Progress window
170. oring Your Microsoft Exchange Server Data 20 0 e cece cece eeeeeee 110 Restoring Your Microsoft Exchange Server Data in Three Easy Steps 22 222 2e eee 111 Limits for PST and Folder Targets 2 2 2 2 2 2220 c cece cece cece cece cece EEE aaa E anaE 112 About Restoring Messages to a Microsoft Exchange Server 2222 22 e cece eee eeeeee 112 About the Copy Progress WINdOW cece eee cece cece cece cece cece eeeceeeeeeetececeeeeeeeeees 113 Creating Renaming and Deleting Folders in the Target Pane 2202 22 cece eee 113 Copying and Pasting or Dragging and Dropping 2 22 2 e cece isee RNI cee eeeeeeeeees 114 Examples of Restoring Your Microsoft Exchange Server Dat 2 0 0 cece eee cece cece ee eeeeee 115 Restoring Messages with Copy Paste 2 02 c cece cece cece eee e cece cece ceeeeeeeeceeeeeeeeeesseees 115 Restoring Messages with Paste Special 2 coe cece ccc cece cece cece cece eececeeeeeeeees 116 Restoring a Folder ecrire cece cence cee eee nce ce ee en ec cece ee ene bec ceeenecccceseesntsceaeees 119 Restoring a MADOX 2 2 22 e eee cece eee ence eet ee cece eens eee IIE Eere EAA 120 Restoring an EDB File 2 2 ooo ccc cece ccc aaa cece ee ence eA ERAI EEA E EEr EnaA EAS 121 RESTONNG to PUBIC Foldern seseo e Pe ideals bs a E Ea e ea esos lowed 122 Chapter 6 Using the Command Line l a 125 VSI orrae he r a ce ae en r E 125 Command Line SyntoxX 22 2
171. ort When restoring Microsoft Exchange Server data Ontrack PowerControls does not copy duplicates of amessage to the destination folder if a message already exists in the destination folder Selecting this preference setting results in slower copy performance Check for duplicate messages during search Ontrack PowerControls will not return duplicates of a message during a search For example if the same message exists in two or more data stores only the first message found is listed in the search results Selecting this preference setting results in slower search performance Append to existing PST files during export If selected Ontrack PowerControls updates previously exported PST files with new messages from the export process If cleared anew PST file is created when exporting data 2014 Kroll Ontrack Inc 24 Chapter 1 Looking at the Interface License file name This box displays the current location of the license file To put this file in a different location click Browse and navigate to the desired location There are two ways to manage the location of the license file e Multiple Copies of Ontrack PowerControls Put one license file in the Ontrack PowerControls program directory of each Ontrack PowerControls installation e Single Copy of Ontrack PowerControls Put one license file in a single network folder to which all Ontrack PowerControls installations make reference Note For more information about the licens
172. osoft Office Outlook that you are running a The version of Microsoft Exchange Server that contained the source EDB file 2014 Kroll Ontrack Inc 5 Introduction a The circumstances and sequence of steps that led to the problem a The text of the error messages if any appeared and the contents of the Details window a Alist of other Windows based programs that you were running when the error occurred See Contact Information at the beginning of this user guide Conventions in this Manual This manual uses guidelines for documenting menu commands and shortcuts commands available on shortcut menu and notes and tips Menu Commands and Shortcuts This manual uses the following conventions for documenting menu commands and shortcuts Example Describes On the File menu point to Target PST Choosing the Create New command on the and then click Create New Target PST submenu on the File menu On the Edit menu click Paste Special Choosing the Paste Special command on the Edit menu Press Ctrl Open source EDB Holding down the Ctrl key and the S key at the same time and then releasing them Right click Clicking the right mouse button Shortcut Menu You can access many of the same commands available on the menu bar and toolbar by right clicking the mouse to display a shortcut menu The contents of the shortcut menu depend on whether you right click in the Source or Target pane This manual seeks to teach you how
173. owerControls detects corruption or some other issues while processing the profile folder status states Completed with errors To obtain details on the error view the Properties on the profile folder by right clicking on the profile folder and selecting Properties Properties of Profile1 Full Path Content Analysis Store Profile Number of Messages 127 Approximate Total Size of Messages O Bytes Number of Messages Processed 641 Status Finished counting Processing State Completed processing with errors Errors were encountered when writing the Content Analysis Store 0x00000000 ro Figure 8 7 An error message displays when processing cannot be completed Saving and Importing Profile Criteria Profile criteria can be saved and later imported into a new profile in the Create Profile window to save time 2014 Kroll Ontrack Inc 159 Chapter 8 Content Analysis Store To save a profile criteria 1 Onthe File menu click Save Criteria 2 Inthe Save As window enter a File name and click Save Be sure to note where the criteria file is being saved in the Look in box Note The profile folder name is not saved To import saved profile criteria 1 Onthe File menu click Use Previous Criteria 2 Inthe Open window select the previously saved profile criteria txt file 3 Click Open All previously saved profile criteria except for the Profile Name reads from the file and is placed into the Create Profile fields
174. ox or folder with Copy Paste 115 restoring Microsoft Exchange Server data to a PST file about the Copy Progress dialog box 113 looking at the target message list 11 restoring a folder 119 restoring a folder a mailbox an EDB file a CAS file or a PST file 111 restoring an EDB file 121 restoring individual messages with Copy Paste 111 restoring individual messages with Paste Special 111 restoring PST and folder targets limits 112 restoring to public folders 122 guidelines 122 results 123 191 restoring your Microsoft Exchange Server data in three easy steps 111 resuming processing on profiles 161 rights access rights to a Microsoft Exchange Server 112 S saving attachments 16 attachments in the Find dialog box 89 profile criteria 160 reports 152 saving search profiles 86 search performing 87 search criteria report 90 Searchin Attachment File Name s 81 Attachment Text 81 Message Body 81 Message Subject 81 search profile creating 87 editing 87 search profiles 86 search results report 90 searching for attachments 81 using multiple search windows 87 within attachments 87 within results 82 searching within attachments exceptions 88 Security Tab 26 Shortcut Menu 6 single instance storage SIS vs cumulative counts 143 single mailbox opening 54 2014 Kroll Ontrack Inc Index sorting messages in the message list 18 Source EDB or PST file 9 message list 10 Source data store 185 Source Selection 37 spli
175. page 96 To export individual source or target messages on page 98 a To export individual messages from the Find window to a TXT or MSG file on page 99 To export an entire source private EDB file or CAS file 1 Inthe Source pane select the root of the EDB file or CAS file 2 Doone of the following Onthe Tools menu click Export Onthe toolbar click the Exporticon S a Right click the EDB file and on the shortcut menu click Export The Export EDB or Export CAS window appears Export EDB Format Options Export lest V Export ers Cancel Cc port results tc iltiple Pals Help Filter By Created vi E fter 12 2 2013 fiz 2 2013 Export to Folder C Users Figure 4 1 PST MSG or TXT format can be selected for Export 3 Inthe Format box select PST MSG or TXT If you selected PST Export results to multiple PSTs is selected by default 4 Ifyou want to limit the documents exported by when an action was performed such as Received Sent or Due select Filter By and do the following 2014 Kroll Ontrack Inc 94 Chapter 4 Exporting Messages a Inthe Date box select an action performed on the document a For After and Before select the appropriate check box if desired You may select both check boxes Then type or select the part of the date you want to change After searches for documents created on or after the selected date Before searches for documents created
176. pecified but not found Jv Show warning when no log file path specified Jv Show warning when copying to Exchange Server root iv Show warning when opening a Microsoft Exchange Server and a Microsoft Exchange Server is already open Help Figure 1 19 The Warnings tab in the Preferences dialog box To change the security preference settings 1 On the Edit menu click Preferences then click Warnings 2 Select or clear the following check boxes as desired Show warning when logs specified but not found Ontrack PowerControls warns you when opening an EDB file if no log files were found at the specified directory Show warning when no log file path specified Ontrack PowerControls warns you when opening an EDB file if a log file path has not been specified Show warning when copying to Microsoft Exchange Server root Ontrack PowerControls warns you when you are about to copy a large amount of data to the Microsoft Exchange Server root Show warning when opening a Microsoft Exchange Server and a Microsoft Exchange Server is already open This warning appears when you attempt to connect to either a single mailbox or all mailboxes on a Microsoft Exchange Server when a target Microsoft Exchange Server connection is already open in Ontrack PowerControls 2014 Kroll Ontrack Inc 29 Kroll Ontrack Chapter 2 Using Ontrack PowerControls Overview You can open a source Microsoft Exchange Server Database E
177. port to File C Users Ei Figure 4 9 Exporting the PST format In the Export to File box specify the location for the exported messages Do one of the following To export all of the selected messages to one PST choose Export results to single PST a To export messages from different mailboxes CAS profiles or public folders in respectively named separate PST files choose Export results to multiple PSTs If you want to maintain the directory structure of the exported messages select the Maintain Message Path option If you selected Export results to single PST you can choose Merge Mailboxes This option removes the mailbox level from the directory structure of the exported messages For more information see the Scenarios section that follows If you want to limit the documents exported by when an action was performed such as Received Sent or Due select Filter By and do the following a Inthe Date box select an action performed on the document a For After and Before select the appropriate check box if desired You may select both check boxes Then type or select the part of the date you want to change 2014 Kroll Ontrack Inc 102 Chapter 4 Exporting Messages After searches for documents created on or after the selected date Before searches for documents created on or before the selected date 9 Click Export 10 In the Export Progress window verify your messages were successfully exported and click
178. py Progress window appears This window displays the following information about the copy operation Time of copy operation s Number of messages associated messages and folders a Errors if any a Mailboxes that Ontrack PowerControls connected to or failed to connect to when copying to a Microsoft Exchange Server a Copy results Important Viewing the copy results in Copy Progress window is especially important when attempting to restore multiple items to a Microsoft Exchange Server root node That is because Ontrack PowerControls restores one mailbox at a time therefore the only way you will know if all of the mailboxes were successfully copied to the Microsoft Exchange Server will be to look at the copy results listed in this window If you do not have full access rights to the mailboxes you are trying to restore messages to Ontrack PowerControls will be unable to connect to the mailboxes For more information see About Restoring Messages to a Microsoft Exchange Server on page 112 Creating Renaming and Deleting Folders in the Target Pane The Target pane has folders in which you can place your restored messages However you may want to create new folders for your messages You can also rename or delete any folder in the Target pane To create a new folder in the Target pane 1 Inthe Target pane select a folder a PST root node or a Microsoft Exchange Server mailbox 2 Doone of the following e Onthe Edit menu click Ne
179. r window to choose the log files associated with the source EDB file Important After you select an EDB file the Log File Path box defaults to the source EDB file path even if the log files are not in the same directory as the source EDB file Therefore make sure you enter the correct log file path in the Log File Path box 4 Inthe Temporary File Path idx dat Ikp box accept the default location for idx and dat files or specify a new location if they require more hard drive space For more information see Guidelines for Selecting a Microsoft Exchange Server Database on page 42 5 If you want to view a filtered display of mailboxes in the Source pane use the Mailbox Criteria optional box For more information see Mailbox Criteria on page 30 6 If multi tenancy support is enabled do one of the following in the Multi Tenancy Criteria box a If Enforce ABP or Hosted Organization for current user is not selected on the Security tab on the Preferences dialog box use the Multi Tenancy Criteria box to select hosted organizations or Address Book Policies from source or target dialog boxes 2014 Kroll Ontrack Inc 39 a If Enforce ABP or Hosted Organization for current user is selected on the Security tab on the Preferences dialog box use the Multi Tenancy Criteria box to view the organization or assigned address book policy Data Wizard Chapter 2 Using Ontrack PowerControls Source Selection
180. r s Inbox one in User3 s Sent Items and one in User4 s Inbox as long as they are all in the same EDB As in the Message Table View the Attachment Table View shows the related messages in a report format with Message Type Attachment From To Subject Folder Date and Status including indicating if message has been deleted Note e Only messages with attachments can be viewed in the Attachment Table View e Only attachments within the same EDB can be viewed in the Attachment Table View e Attachments within inaccessible mailboxes cannot be viewed in the Attachment Table View To open the Attachment Table View 1 Inthe message pane select a message 2 Doone of the following to display the Attachment Table View e Click the Attachment Table View icon onthe toolbar e Right click a message and point to Message Views then click Attachment Table View e Click the Tools menu point to Message Views then click Attachment Table View Note The first time opening a view in this EDB a message appears stating that a Message View file needs to generate 2014 Kroll Ontrack Inc 175 Chapter 9 Message Views gt Attachment Table View Welcome to Microsoft Outlook 20 Sle File Edit Tools exchange gif re Microsoft Outl Welcome to Mi privl edb Ad 1 Message Item s Figure 9 7 The Attachment Table View displays messages with attachments 3 To view amessage within the Attachment Table View right click a me
181. rack Inc 168 Chapter 8 Content Analysis Store To locate missing temp file directory location 1 Onthe Missing Database File error message click Browse The Open window appears 2 Navigate to the directory containing the temp files 3 Click OK The Source pane now populates with files Note If just the temp files are missing but the directory exists it recreates the temp files Wrong Database Files When Ontrack PowerControls finishes opening the EDB it checks the database for the correct file in the content analysis store If it does not locate the correct file it determines that there is a different EDB at the original location than when the CAS was originally created An error is displayed and prompts you to remove the file from the CAS To remove wrong files 1 On the Wrong Database File error message click Remove 2 Amessage appears asking if you are sure you want to remove the source and all related messages from the content analysis store Click OK 2014 Kroll Ontrack Inc 169 Kroll Ontrack Chapter 9 Message Views Overview You can view all instances of a given message or attachment in the EDB source s within the same database as well as messages related by conversation in the Message Views option This option is particularly useful in assisting with administrative tasks such as database cleanup activities determining the history or dissemination of a message or grouping messages by conversation thereby a
182. rd each time it connects to amailbox on a Microsoft Exchange Server This option requires a user to provide credentials when connecting to a single mailbox even when the logged in user is connecting to their own mailbox or when managed passwords are set up for the Microsoft Exchange Server 4 Inthe Mailbox Creation group select or clear the following check boxes as desired Allow mailbox creation during copy If selected and a mailbox copy is initiated by you mailboxes can be created during a mailbox copy If it is cleared mailbox creation cannot take place during copy This setting has no effect on manual mailbox creation Security Tab The Security tab controls the level of information available to the user when using the application and governs the tasks that person can perform The options in the Security tab are modifiable by default only by users that belong to the Administrator Group The options are stored in the registry HKEY_LOCAL_ MACHINE software ontrack powercontrols 2014 Kroll Ontrack Inc 26 Chapter 1 Looking at the Interface The Ontrack PowerControls Installation program sets this registry key to have read write access to users in the Administrators group and read only access to any user in the Users group The settings on the Security tab can also be set and managed by an Administrator using the Settings service on the Kroll Ontrack Administrative Server KOAS In that situation you need to contact your Kro
183. red in the message table once If a user opens up the database and right clicks the message in Userl s Inbox and chooses Message Table View a table opens with three messages in it One in Userl s Inbox or deleted items one in User2 s Inbox and one in User3 s Inbox as long as they are all in the same Microsoft Exchange Server database EDB If User 1 2 or 3 are in a different EDB those messages will not appear in this view Sample Aaaa Mexch55b outld IRGEReHAE ou Tue 10 05 200 EJ HaaaTexchS5b outl7 wggfivjky oups Tue 10 05 200 BaaaNexchS5b outli PmpGxhHeq ou Tue 10 05 200 ca Baaa NexchS5b outli YxrjEQbxS oup Tue 10 05 200 E EaaaQexchS5b outl4 FyiACraJd oups Tue 10 05 200 ta Eaaa Qexch55b outl VPYggRYQr ou Tue 10 05 200 EJ FaaaRexch55b outi5S CXTCIoSMl oup Tue 10 05 200 az Aaaa MexchS5b outi0 FbMURxGFg ou Tue 10 05 200 Figure 9 6 The Message Table View displays messages that have been deleted The message pane displays the related messages in a report format showing the Message Type Attachment From To Subject Folder Date and Status indicating if message has been deleted Note Only messages within the same EDB can be viewed in the Message Table View To open and view messages in the Message Table View 1 Inthe message pane select an EDB message 2 Doone of the following to display the Message Table View e Click the Message Table View
184. returns messages for Bcc recipients 2014 Kroll Ontrack Inc 27 Chapter 1 Looking at the Interface Enable Message Views If this option is selected it makes the Message Views available a Listinaccessible mailboxes When Ontrack PowerControls connects to a Microsoft Exchange Server it can display both accessible and inaccessible mailboxes If this option is selected the inaccessible mailboxes listed in the directory appear and are display only a Note Clearing this option while you have mailboxes open refreshes the mailbox list and no longer displays the inaccessible mailboxes Show Recoverable Items Selecting this option allows the Recoverable Items folder to be displayed under your mailbox enabling you to have access to any deleted items It also provides access to the Purges and Versions folders which are also sub folders of Recoverable Items Note This setting only applies to Microsoft Exchange Server 2010 and later Important Selecting the Show Recoverable Items preference causes your Microsoft Exchange Server 2010 and 2013 EDB sources to close A warning message appears giving you the option to cancel or continue changing the setting Enable Multi Tenant Support If this option is selected multi tenant support is enabled This allows you to filter a source or target from a list of Microsoft Exchange Server 2010 SP1 and SP2 hosted organizations or Microsoft Exchange Server 2010 SP2 and Microsoft Exchange S
185. rget Store gt Target options lt Target Folder Path gt Program Options Server Address This program option provides control of the choice of Kroll Ontrack Administrative Server KOAS Without an address the switch forces the display of the Kroll Ontrack Administrative Server Connection Point Manager dialog box This dialog box allows you to use a server different from the server advertised in the Active Directory Without an address this option is only valid when running in GUI mode Address address lt address gt port lt port gt forces a connection attempt at the specified address and port For example server address 192 168 0 2 port 49152 forces a connection to a server running on IP address 192 168 0 2 on port 49152 lt Operation gt Copy Export List report information about the database Integ Integrity Check h help Operation options 2014 Kroll Ontrack Inc 125 Chapter 6 Using the Command Line f lt format gt format msg messages will be exported as msg msg is the default txt message will be exported as txt pst messages will be exported to a PST p lt format gt 97 create a 97 2002 style PST for export copy 2003 create a 2003 style PST for export copy export copy subfolders o lt filename gt name of file to output progress information to default is CON Note If the file exists Ontrack PowerControls will append to the output progress file If
186. right side of the message header in the Preview pane A pop up window lists the attachments for the selected message 4 Click the name of the attachment you want to view Saving Attachments A save attachments option is available on the File menu and paperclip menu of an open message as well as on the paperclip menu of the Preview pane The Save Attachments window lists the attachments for the selected message and lets you select the attachments you want to save To save attachments in an open message 1 Inthe Source or Target Message list double click a message that has the Attachment icon 0 next to its name 2 Inthe open message do one ofthe following e Onthe File menu click Save Attachments e Click the Attachmenticon onthe right side of the message header and then click Save Attachments 3 Inthe Save Attachments window select one or more attachments and click OK 4 Inthe Browse For Folder window select a location for the attachment s and click OK To save attachments in the preview pane 1 Inthe Source or Target Message list select a message that has the Attachment icon i next to its name 2 Inthe Preview pane click the Attachment icon F onthe right side of the message header and then click Save Attachments 3 Inthe Save Attachments window select one or more attachments and click OK 4 Inthe Browse For Folder window select a location for the attachment s and click OK 2014 Kroll Ontrack
187. root folder of the data store Example 11 Export Profile2 from source cas as text to c export powerconirols export r f txt o c out3 ixt c source cas Profile2 c export Operation options Explanation O c out3 txt export report file name 2014 Kroll Ontrack Inc 136 lt Operation gt c source cas lt Source Folder Path gt Profile2 lt Target Store gt NA lt Target Folder Path gt c export Chapter 6 Using the Command Line Explanation path to the Content Analysis Store file name Explanation source folder to copy Explanation target data store Explanation Root folder of the export Example 12 Copy all subfolders and messages from the pcuserl mailboxin c pcdata edb to the mailbox at mailbox exchserver local Use Autodiscover to connect but do not use Outlook Anywhere to connect copy r o c output txt c pcdata edb tc temp pcuserl mailbox1 exchserver1 local autodisc over on outlookanywhere off SROOT lt Operation gt Operation options O C output txt lt Source Store gt C pcdata edb Source options tc temp lt Source Path gt Pcuser 2014 Kroll Ontrack Inc Explanation Perform a copy operation Copy subfolders Output report file name Explanation Path to the database file Explanation Temporary file path Explanation Source folder to copy 137 Chapter 6 Using the Command Line lt Operation gt Explan
188. rosoft Exchange Server the Target pane populates with the list of mailboxes found in that Microsoft Exchange Server Note You can connect fo only one live Microsoft Exchange Server at atime If you attempt to connect to an additional live Microsoft Exchange Server while a server is already open the current server connection closes If your Administrator is running Kroll Ontrack Administrative Server KOAS and has the Mailbox Permission plug in activated your access to mailboxes within a mailbox store private EDB file may be affected depending on the permission settings If permission to access a mailbox is denied you are not able to access the contents of that specific mailbox The inaccessible mailbox either in the Source or Target pane displays with an inaccessible icon or is hidden depending on your Preference setting For more information see Setting Preferences on page 23 Note Contact your Kroll Ontrack Administrative Server systems administrator if you need access to inaccessible mailboxes An EDB file that is denied access through the KOAS Mailbox Permission setting affects Find Window An inaccessible mailbox s contents cannot be processed during a search Message Views Any message items in an inaccessible mailbox are not displayed in a Conversation Table View or an Attachment Table View CAS as a Target Only accessible mailbox messages in the EDB source are processed when populating a CAS profile a E
189. rt and the other report contains search session message item results Message Report The information included in the Summary report is the search session details and the user defined search criteria for the search The information included in the Message report is based on the column headings in the search results message type attachments From and To etc 2014 Kroll Ontrack Inc 90 Chapter 3 Finding Messages To save the report LF 2 After conducting the search click Save Report The Browse For Folder window appears Select the destination for the report and click OK The search results reports creates both a Message Report and a Summary Report and are saved on your hard drive in a txt format Search Results Report DER Edit View Favorites Tools Help Ar Back gt B Search E Folders E Address O C Documents and Settings My Documents Search Results Report v Go x Name Size Type Date Modified A 6 SearchResults_2007820_Messages 2KB Text Document 8 20 2007 1 03 PM My Documents Bl SearchResults_2007820_Summary 1KB Text Document 8 20 2007 1 03 PM Search Results Report Sy Coy Thid N lt lt Figure 3 6 Summary and Messages Reports The files are named using the date of the search and a suffix indicating the type of report For example if you run a search on 5 8 2007 the report names are SearchResults_20070508_Summary txt for the summary report or SearchResults_20070508_Messages
190. ry report for your review Let me know if you have any questions 5 Message Item s Figure 1 8 Preview pane for a message To open a message in its own window a Inthe Source or Target Message list double click a message Opening Attachments If you have the appropriate program installed on your computer Ontrack PowerControls will load the application to view the selected attachment for example to view an xls file attachment Ontrack PowerControls will launch Microsoft Excel If no associated program is available for the attachment s file type Ontrack PowerControls presents a message window saying the attachment cannot be viewed Note Ontrack PowerControls cannot view attached embedded graphics in HTML messages To open an attachment in an open message 1 Inthe message list double click a message that has the Attachment icon D next to its name 2014 Kroll Ontrack Inc 15 Chapter 1 Looking at the Interface 2 Click the Attachment icon on the right side of the message header A pop up window lists the attachments for the selected message 3 Click the name of the attachment you want to view To open an attachment in the preview pane 1 Inthe message list select a message that has the Attachment icon 0 next to its name 2 Open the Preview pane In the Ontrack PowerControls main window click the Preview Pane icon 3 In the Find window select the Preview check box 3 Click the Attachment icon on the
191. s You can click the Previous button multiple times to return to any previous search criteria and search results This button becomes unavailable when there are no more previous results 2014 Kroll Ontrack Inc 83 Chapter 3 Finding Messages To view previous search results 1 Perform at least two searches so the Previous button becomes available 2 Click Previous The results of the previous search appear in the in the message item list 3 You can now view the previous search or you can modify the search criteria and conduct anew search For information on specifying search criteria see Searching Sources on page 79 If you click the Clear Fields button all of the search criteria that you entered in the Find in Source window are returned to the default settings If you click the Clear Results button all current and past search results are cleared Searching Microsoft Exchange Server Target You can search a live Microsoft Exchange Server target and delete move copy or export the search results This means you can search and delete or move specific message items from a Microsoft Exchange Server target You can have only one search session Find in Exchange Target window open at one time Note Only accessible mailboxes and public folders of the Microsoft Exchange Server can be searched Tip CAS and PST files are not searchable in the Target pane but are searchable in the source pane To search a Microsoft Exchange Serv
192. s a If you selected Export results to multiple PSTs choose a folder with PSTs you exported previously 5 Inthe Export Progress window verify new messages were successfully added to existing PST then click Close Note There is a 2 GB limit for Microsoft Office Outlook 97 2002 style PSTs For more information see Limits for PST and Folder Targets on page 112 Exporting Organizational Forms Microsoft Exchange Organizational Forms libraries are stored in public folder databases or public folder mailboxes When a public folder EDB or public folder mailbox containing one or more Organizational Forms folders is loaded as a source in Ontrack PowerControls you can export the forms from the Organizational Forms library folder s To export organizational forms 1 Inthe source tree select the root of the public folder EDB or public folder mailbox 2 Doone of the following to open the Export Organizational Forms dialog box Onthe Tools menu click Export Organizational Forms a Press Ctrl G a Right click the selection and on the shortcut menu click Export Organizational Forms Export Organizational Forms Choose one or more forms to export from the Organizational Forms Library Look In Organizational Forms Library z Name Last Modified MonsterForm 5 31 2012 10 59 AM 89479 MyForm2 5 30 2012 1 51 PM 72051 MyPersonalTask2 5 30 2012 3 01 PM 32077 Personal Task 5 24 2012 9 58 AM 32067 Hee cwe
193. s SMTP then the domain is whatever follows the in the PR_ SENDER_EMAIL_ADDRESS property e If PR SSENDER_ADDRTYPE is something else then the domain is Unknown Column Description Heading Domain The name of the domain for example ontrack com from which the message was sent All messages whose domain cannot be determined are placed into an unknown domain All Microsoft Exchange Server messages are placed into an internal domain Number Total count of messages that were received from each domain of Messages 2014 Kroll Ontrack Inc 145 Chapter 7 Reporting Column Description Heading Total Size Total size of all messages that were received from each domain of Messages Percent Number of messages from each domain divided by the total number of of Total messages from all domains by Number Percent Total size of messages from each domain divided by the total size of of Total messages from all domains by Size Messages by Database Report The Messages by Database report provides statistics on the database that contains the processed messages In the current version of Ontrack PowerControls reports are limited to a single EDB or PST which means the database report has only one row of information For example the database report for Privl edb has one row of information listing all message statistics for Privl edb and its mailboxes Database EDB PST or CAS The database name for example Pri
194. s connect using HTTP first then connect using TCP IP I On slow networks connect using HTTP first then connect using TCP IP Use this authentication when connecting to my proxy server for Exchange Basic gt lt Back Cancel Figure 2 13 Outlook Anywhere page To complete the Outlook Anywhere page 1 Inthe Outlook Anywhere group do the following a Inthe hitp drop down list enter or select the URL to use when connecting the Microsoft Exchange proxy server If you want to connect using only secure sockets layer select Connect using SSL only and enter the connection URL in the https drop down list You can require the use of an authentication of certificate by selecting Only connect to proxy servers 2014 Kroll Ontrack Inc 49 Chapter 2 Using Ontrack PowerControls that have principal name in their certificate and entering or selecting the principal name 2 Select from the following to use HTTP on the first connection and TCP IP on all subsequent connections based on the speed of your network On fast networks connect using HTTP first then connect using TC IP Onslow networks connect using HTTP first then connect using TC IP Note Outlook defines a fast connection as a connection that is faster than 128 kilobits per second Kbps 3 Inthe Use this authentication when connecting to my proxy server for Exchange drop down list select from the following a Basic Basic authentication uses clear tex
195. s XP Microsoft Office Outlook XP or Microsoft Office Outlook 2003 To create a new target PST 1 On the File menu point to Open Create Target then Open Target PST and click Create New 2 Inthe Create PST File window navigate to the desired location You may want to create a new folder 3 Inthe File name box type a name for the new PST file 4 Click New The PST file appears in the Ontrack PowerControls Target pane Note With Microsoft Office Outlook 2003 you have to choose between the 97 and 2003 version of the PST E Contacts Deleted Items EA Drafts 4 Evno4v30aa Inbox EA Deleted Items EA Folder 1 EA Folder 10 Figure 2 16 Target pane for a PST file 2014 Kroll Ontrack Inc 53 Chapter 2 Using Ontrack PowerControls To open an existing target content analysis store 1 Doone of the following a Onthe File menu point to Open Create Target then click Open Target Content Analysis Store Onthe toolbar click the Open Target Content Analysis Store icon C The Opening a Content Analysis File window appears 2 Inthe Opening a Content Analysis File window navigate to desired location and select an existing CAS file 3 Click Open The CAS file appears in the Ontrack PowerControls Target pane To open a new target content analysis store 1 Doone of the following a Onthe File menu point to Open Create Target then click Open Target Content Analysis Store a Onthe toolbar click
196. s discussed Help Menu Administrative Services The Administrative Services option is available in the Help menu when the Kroll Ontrack Administrative Server for Administrative Services is active It displays information regarding the Kroll Ontrack Administrative Server that Ontrack PowerControls is connected to and the services that are being used Note During normal operation the auditing service if activated does not alter the behavior of Ontrack PowerControls Toolbar SSGSSE i st PQueh pon Figure l 7 The Button Toolbar in the main window The buttons on the toolbar perform the following functions 2014 Kroll Ontrack Inc 12 2014 Kroll Ontrack Inc Chapter 1 Looking at the Interface Open Source displays the Open window where you can navigate to and select a source Microsoft Exchange Server Database EDB PST or CAS file The EDB PST or CAS file contains the message items you want to restore Open Target PST displays the Open window where you can navigate to and select a target Personal Folders PST file The target PST file is a container for restored message items Open Target Microsoft Exchange Server displays the Target Selection page of the Data Wizard where you select the type and path of the target location for the data you want to restore Create Open Content Analysis Store displays the Create Content Analysis File window where you can open an existing content analysis store or to creat
197. s next to the Search in folder box e Right click the file and click Find e Onthe Tools menu click Find e Press F3 2014 Kroll Ontrack Inc 79 Chapter 3 Finding Messages Note The first time you search for a message item the Search in folder option is automatically selected For information on using the Searchin results option see Searching Within Results on page 82 3 To search multiple mailboxes or folders click Browse In the Select Folder s window select the items you want to search In the illustration below two mailboxes have been selected Select Folder s rae Source 1 mwbard OE Calendar Cancel MI Contacts Cf Deleted Items Clear All 4 Drafts H Inbox O Journal OE Junk E mail OO Notes lt a V Search Subfolders 4 items selected Figure 3 1 You can select multiple folders or mailboxes to search Note If you select the Search Subfolders check box Ontrack PowerControls includes subfolders in the search 4 Click OK to return to the Find in Source window In the following illustration the Search in folder box now displays Multiple folders selected Figure 3 2 Result when multiple folders are selected 5 Inthe Search for words box enter one or more words or phrases if you want to execute a keyword search Keep in mind the following points e Put a space between words or phrases to perform an AND operation i e all words must be matched in order to include a message it
198. sage list 10 source pane 9 Target pane 11 toolbar 12 menu bar 12 Menu Commands and Shortcuts 6 2014 Kroll Ontrack Inc Index message msg export 93 Message Report 90 message table view 173 183 message view options attachment table view 174 conversation view 176 message table view 172 message view pane 172 message views exporting messages 173 menus and toolbars 171 messages cutting 86 deleting 86 exporting 93 moving 85 searching 79 Micosoft Exchange Server Database See also EDB file about 3 Micosoft Exchange Server targets searching 78 84 Microsoft Exchange Server 2010 creating a content analysis store 155 Microsoft Exchange Server database 183 guidelines forselecting 42 Microsoft Exchange Server information store 183 missing database files missing temp files location 168 Move To Folder 85 moving messages 85 using drag and drop 85 using Move To Folder 85 moving or copying a folder a mailbox or an EDB file with Copy Paste 161 Multi Tenant Support 30 184 enabling 28 multiple levels searching 82 189 multiple mailboxes opening 54 55 multiple search windows 87 N new mailboxes 56 Notes and Tips 7 Now Processing Data File 50 O online Help 5 Ontrack PowerControls getting help 5 Open Existing Target PST command 53 open messages in Find window 179 OpenSource command 52 Open Target Content Analysis Store command 54 55 opening a target content analysis store 54 an existing target PST 53 attachme
199. sages from the source Inbox are restored to the target Inbox If a corresponding folder does not exist in the target destination it is created If you restore a mailbox to a to a target PST folder or to a Microsoft Exchange Server mailbox or folder If the mailbox does not exist in the target destination a folder with its name is created Important If you want to restore a mailbox to a target Microsoft Exchange Server root node the source mailbox must exist on the target Microsoft Exchange Server and you must have full mailbox access rights to all of the Microsoft Exchange Server mailboxes you are trying to restore messages to For more information on access rights see About Restoring Messages to a Microsoft Exchange Server on page 112 2014 Kroll Ontrack Inc 120 Chapter 5 Restoring Microsoft Exchange Server Data a You cannot restore a mailbox to a public folder But you can restore messages from a mailbox to a public folder Youcannot use the Paste Special command to restore a mailbox You can use the Paste Special command fo restore individual messages only To restore a mailbox 1 Inthe Source pane copy a mailbox for example User 1 2 Inthe Target pane paste the mailbox into a folder mailbox PST root node or Microsoft Exchange Server root node 3 Inthe Copy Progress window verify your results to make sure that your messages from all mailboxes were copied to the target destination You can also print or
200. save the copy report by doing one of the following e Click Print to print the copy report e Click Save to save the copy report as a text file 4 Inthe Copy Progress window click Close to return to the Ontrack PowerControls main window Results of restoring a mailbox All unduplicated messages in a mailbox are restored and their directory structure is preserved If the mailbox does not exist in the target destination a folder with its name is created However if you restore a mailbox to a target PST root node a mailbox is not created Instead messages from folders in the source PST are restored to corresponding folders in the target PST Restoring an EDB File The following instructions show you how to restore an entire EDB file to any target destination with Copy Paste Keep in mind that using Drag and Drop achieves the same results Guidelines for Restoring an EDB File a Itisrecommended that you restore an EDB file to a target Microsoft Exchange Server root node a You con use Drag and Drop or Copy Paste to restore an entire EDB file You cannot use the Paste Special command to restore an EDB file You can use the Paste Special command to restore individual messages only 2014 Kroll Ontrack Inc 121 Chapter 5 Restoring Microsoft Exchange Server Data Important If you restore an EDB file to a target Microsoft Exchange Server root node the source mailbox must exist on the target Microsoft Exchange Server and you must have full
201. search to restore message items For more information see Restoring Microsoft Exchange Server Data on page 110 2014 Kroll Ontrack Inc 89 Chapter 3 Finding Messages Performing an Integrity Check on Message Items in the Find in Source Window The Find in Source window allows you to perform an integrity check on one or more message items in the Results area During the integrity check Ontrack PowerControls verifies that it can read all of the properties of the message items Note Only accessible mailboxes can have an Integrity Check performed To perform an integrity check on message items in the Find in Source window 1 Inthe Find in Source window perform a search 2 Inthe Results area select the message items for which you want to perform an integrity check 3 On the Tools menu in the Find in Source window click Integrity Check The Integrity Check window appears Search Results Report You can save a text based report of the search results to your local drive without having to copy or export any of the search results The search results report is saved into a file that includes the search criteria date time the search was started and areport of message items that matches the criteria Save Report You can save the search results report once a search has been performed and either completed or stopped The Save Report button creates two text based reports One report contains a search session summary Summary Repo
202. ssage point to Message Views and select one of the following options e Message Table View e Attachment Table View e Conversation View 4 Any message in the Attachment Table View can be opened by double clicking the message in the table Conversation View Choosing the Conversation View option displays the messages that are related by conversation showing the Message Type Attachment From To Subject Folder Date and Status including indicating if message has been deleted Messages are indented to show the chain of replies and forwards Example If a user composes and sends Email 1 to another user and that user sends Email 2 a reply to Email 1 then Email 1 has no indention and Email 2 is indented one level If the first user then replies to Email 2 with Email 3 then Email 3 is indented two levels Note 2014 Kroll Ontrack Inc 176 Chapter 9 Message Views a Only conversation threads within the same EDB can be viewed in the Conversation View a Messages within inaccessible mailboxes cannot be viewed in the Conversation View To open a Conversation View 1 Inthe message pane select a message 2 Doone of the following to display the Conversation View 2 e Click the Conversation View icon i on the toolbar e Right click a message and point to Message Views then click Conversation View e Click the Tools menu point to Message Views then click Conversation View Conversation View Long meeting File Edi
203. st es mee ete oe 170 Message Views Menus and Toolbars 2 2 cece e cece cece eee eeeeeeeeeeeeeseeeeeeeeeees 171 Message Views Menus 022 22 00 2c c cece ee ec ccc eee nec ASEP ASAOS ARRERA EIEE EERENS 171 Message Views Toolbar ICONS 2 2 22 cece e cece cece cece cece cece eee eee eceeeeeeeeeceeeeeeeeeeeeees 171 Message View Shortcut Menu 2 0 2 2 cece cece cece cece cece eee ee cece 00000000 0r 000a aoaaa 172 Message View PONG 2 0 02 2220 eosce cee e cee ce ene e ec ccce eee e ence cce bee ecc eeu Aeaee enean iranan EE 172 Other Options Available in the Message VIEW 2 2 2 2 e eee eec cece cccececeeececeeeceeeeceeeees 172 Message View OPIO S 2 osc cc ec anea EEEE EE E ANSE EE a se EEEE S 173 Message Table VieW 2 2 2 2 cece cece cece ccc c cece eee ce cece ce eeeeeeceeeeeeeeeeeeseceeeseeeeeeeeeees 173 Attachment Table VIEW sess aeface scr s cst oesatecadees aiieieo iE ei oree renee E ESEO E ESERE i 174 CONVEISGHON Vie W 2 eco sets tease bo eee ese beeen Sashes EEEE KEET ed AONE eee AUE EEKE ood een 176 Opening a View for the First Time 2 2 22 e cece cece ceeeeeeeeeeeeeeeeeceeees 178 Find in Source Window in Message VIEWS 2 222 ee cece cece cece cece ecee cece eeecececeeeeeceeeeseeeeees 179 ansehen ET A eos 181 Ne e SEENTE ssc zd ka E N aot te eels ne aod aaa shemale 187 2014 Kroll Ontrack Inc vii Kroll Ontrack Introduction Overview Welcome to Ontrack PowerControls
204. subsequent tasks such as searching copying and exporting of the entire database Multi Tenancy Support Microsoft Exchange Server 2010 and 2013 includes features that aid multi fenancy deployments Ontrack PowerControls provides support for the Exchange Hosted Organizations feature introduced in Microsoft Exchange Server 2010 SP1 and Address Book Policies introduced in Microsoft Exchange Server 2010 SP2 2014 Kroll Ontrack Inc 30 Chapter 2 Using Ontrack PowerControls When selecting the Microsoft Exchange Server 2010 and 2013 EDB Source File or Target Server you can use the Multi Tenancy Criteria box to limit the number of mailboxes that are opened and displayed in the Source and Target panes The Multi Tenancy Criteria box appears on the following a Source Selection page of the DataWizard a Target Selection page of the DataWizard When Multi Tenancy Support is enabled you can filter a source or target from a list of hosted organizations or Address Book Policies ABPs as well as select and open all mailboxes or view mailboxes not contained in any hosted organization hosted environment only Activate Multi Tenancy Support using the Security tab on the Preferences dialog box For more information see Security Tab on page 26 Outlook Anywhere and Autodiscover In Microsoft Exchange Server the Outlook Anywhere feature also known as RPC over HTTP allows clients to connect using HTTP This enables users outside of an or
205. t analysis store CAS If you have not yet extracted Microsoft Exchange Server data from a backup tape or disk see the Ontrack PowerControls ExtractWizard User Guide Sources Source 1 11 15step3 29 Profile 1 Completed RA Profile2 Completed Source 2 Personal Folders E Calendar EE Contacts Deleted Items Sources Root Node contains one or more source data stores that are pre pended with a SourceX where X is a number starting with 1 and is incremented for each additional source opened You can select the sources root node as your search source Source EDB File for example Source 3 PUB EDB contains the Microsoft Exchange Server Information Store data Click the plus sign next to an EDB file to expand its contents Mailbox for example Personal Folders S Archive and Public Folder contain the Microsoft Office Outlook folders Click the plus sign next to a mailbox to expand its contents Microsoft Office Outlook Folders for example Inbox amp Contacts Tasks contain Microsoft Office Outlook message items Select a folder to view its contents in the Source Message list 2014 Kroll Ontrack Inc Chapter 1 Looking at the Interface Source CAS File for example Source 1 contains the content analysis store data created to analyze content based on certain criteria CAS Profile Folder for example RA Profile2 Completed contains the results of a content ana
206. t Tools Message Long meeting E E A Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange Exchange 42 7 AEA Item s Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 Exchange 20 priv edb Evn priv edb Evn priv edb Evn priv edb Evn priv edb Evn priv edb Evn priv edb Evn priv1 edb Evn priv edb Evn privl edb Bob priv edb Ad v Figure 9 8 The Conversation View displays the conversation threads which are indicated by indentations Note e The first time opening a view on this EDB a message appears stating that a Message View file needs to generated e Ifthe first message is missing the next message in the thread is still indented indicating that it is not the original message 3 To view a message within the Conversation View right click a message point to Message Views and select one of the following options e Message Table View e Attachment Table View 2014 Kroll Ontrack Inc 177 Chapter 9 Message Views e Conversation View 4 Any message in the Conversation View can be opened by double clicking the message in the table Opening a View for the First Time To create a Message View for the first
207. t bar using to resize panes 17 STM 185 Summary Report 90 suspending the processing on profiles 160 T target content analysis store opening 154 target message list 11 Target message list in main window 11 target pane creating a new folder 113 deleting a folder 114 pasting anitem 114 renaming a folder 114 Target Selection 42 technical support 5 text txt export 93 toolbar inmain window 12 U Use Wizard command 51 User Information 61 user permission 56 using Find window in message views 179 using multiple search windows 87 using search profiles 86 V view the properties of a content analysis store profile 165 viewing message table view messages 174 previous search results 83 192 Index the properties of a PST file EDB file folder ormailbox 19 the toolbar or status bar 17 viewing profiles in content analysis store 166 viewing the properties of a content analysis store 164 W Warnings Tab 28 2014 Kroll Ontrack Inc 193 D Kroll Ontrack Copyright 2014 Kroll Ontrack Inc All Rights Reserved All other brands and product names are trademarks or registered trademarks of their respective owners www krollontrack com 0114 D Kroll Ontrack Copyright 2014 Kroll Ontrack Inc All Rights Reserved All other brands and product names are trademarks or registered trademarks of their respective owners www krollontrack de www krollontrack ch www ontrack at
208. t to send user and password information for authentication If selected the Connect using SSL only boxis selected automatically and cannot be changed This prevents passwords from being sent to the Microsoft Exchange proxy server in clear text when Basic authentication is used NTLM Authentication If selected NTLM authentication is used This is a challenge response scheme in which a hash of the password is used for authentication The password is not sent over the network Negotiate Authentication If selected Kerberos is used for authentication if possible Otherwise NTLM authentication is used Data Wizard Now Processing Data File The Now Processing Data File page of the Data Wizard reports the processing of the EDB file in three stages pre scanning the log files integrity check scanning the log files i e playing the log files and hashing the EDB file building a folder hierarchy When the processing is complete Ontrack PowerControls automatically proceeds to the next page Note If Ontrack PowerControls encounters bad or missing log files during log playing you will be given the option to continue without playing the logs If you choose to continue Ontrack PowerControls processes the EDB without logs Data Wizard Completing the Data Wizard On the last page of the Data Wizard click Finish This page of the Data Wizard displays the source file results and the target file results Looking at the Main Window A
209. ta When you restore folders from a pub edb database or Public Folder mailbox to a public folder target the following occurs a All public folder permissions are transferred to the target folders However folder permissions may not transfer if the version of the source Microsoft Exchange Server is different than the version of the target Microsoft Exchange Server Note Public folder permissions cannot be transferred to Microsoft Exchange Server 2013 targets a The Microsoft Exchange Server user doing the restore will be added to all public folder permissions with owner rights a If you have IFS also Known as M drive enabled on your Microsoft Exchange Server permissions for child folders may be merged with permissions for parent folders 2014 Kroll Ontrack Inc 124 Kroll Ontrack Chapter 6 Using the Command Line Overview The command line feature allows you to easily batch repetitive processes such as multiple copy and export tasks without initiating the Ontrack PowerControls user interface This feature is extremely beneficial in Ontrack PowerControls production environment implementations Command Line Syntax The syntax is as follows lt lt gt gt Required for all operations lt gt Required for copy export operations Optional Command Line Syntax powercontrols Program Options lt lt Operation gt gt Operation options lt lt Source Store gt gt Source options lt Source Folder Path gt lt Ta
210. ta Wizard at any time To open the Data Wizard from the main window a Onthe File menu click Use Wizard 2014 Kroll Ontrack Inc 51 Chapter 2 Using Ontrack PowerControls Opening the Source Database and Target Mailboxes from the Main Window Instead of using the Data Wizard to open the source databases and target mailboxes you can open them from the main window Before You Proceed Before you proceed with opening source databases and target mailboxes here is important information that will help enable smooth operation of Ontrack PowerControls Ontrack PowerControls ExtractWizard Use the Ontrack PowerControls ExtractWizard if you have not yet restored backed up Microsoft Exchange Server Information Store data The Ontrack PowerControls ExtractWizard reads previous Microsoft Exchange Server backups and restores EDB files to any machine volume or folder For more information see the Ontrack PowerControls ExtractWizard User Guide Note Due to the database nature of the PST file and MAPI subsystem PSTs opened as source are modified Opening a Source and a Target from the Main Window The section explains how to perform the following tasks from the Main Window To open a source file on page 52 To open an existing target PST on page 53 To create a new target PST on page 53 a To open an existing target content analysis store on page 54 To opena new target content analysis store on page 54 a To op
211. ted mailbox or folder Note This option is selected automatically when exporting the EDB public root 6 If you want to limit the documents exported by when an action was performed such as Received Sent or Due select Filter By and do the following a Inthe Date box select an action performed on the document a For After and Before select the appropriate check box if desired You may select both check boxes Then type or select the part of the date you want to change After searches for documents created on or after the selected date Before searches for documents created on or before the selected date 7 Click Export 8 Inthe Export Progress window verify the mailbox or folder was successfully exported and click Close The mailbox or folder appears in the specified location For PSTs the exported mailbox or folder is included in the PST file To export a target PST file a mailbox a folder a profile CAS folder or a public EDB file 1 Inthe Target pane select a PST file a mailbox or a profile CAS folder or the public EDB file root 2 Doone of the following a Onthe Tools menu click Export Onthe toolbar click the Exporticon amp a Right click the mailbox folder or public EDB root and on the shortcut menu click Export The Export Mailbox or Export Folder window appears 2014 Kroll Ontrack Inc 96 Chapter 4 Exporting Messages Export Mailbox Format Options PST V Export Subfolders Cancel c
212. tem Attendant The MicrosoftE Sat6 17 2006 priv 1 edb Adnmi Em oO System Attendant The MicrosoftE Sat6 10 2006 priv 1 edb Adnmi Ea oO System Attendant The MicrosoftE Sat6 03 2006 privi edb Adnmi 0 System Attendar eee ee ae privi edb Admi System Attendar privi edb Admi U 0 KA 5 ina Mhnanr 4 d gs JBrown Desktop PCCAS Test Data CAS Files Datawizard O From Subject CreateDate erje System Adminis Undeliverable Tue 2 03 2004 privi edb User System Adminis Undeliverable Tue 2 03 2004 privi edb User SYSCHECK csi LEASE COMM I Tue 2 03 2004 privi edb User SYSCHECK csi LE privi edb User SYSCHECK csi LE Content Analysis Store Message priv 1 edb User SYSCHECK csi LEASE COMMI Tue 2 03 2004 1 privi edb User SYSCHECK csi LEASE COMM I Tue 2 03 2004 1 priv i edb User Figure 8 5 The Database numbers are tied to the actual database 1 KEKER EK 6 6 O 6S 6 Note Database DB numbers are tied to the actual database not the folder so each folder from the same EDB will have the same DB number DB numbers increment from for each different database added to the content analysis store not for each folder Profile Processing Statuses When the profile is processing there are four possible statuses that are displayed Processing Suspended Completed and Completed with errors Target C Documents an
213. the EDB file over time Target Data This is the data store to which folders and messages are copied Store The target is read write allowing items to be added deleted and changed The target data store can be a Microsoft Exchange Server or PST file 2014 Kroll Ontrack Inc 185 Kroll Ontrack Index A access rights Microsoft Exchange Server mailboxes 120 access rights to a Microsoft Exchange Server 112 Address Book Policies 30 181 182 attachment table view 174 181 attachments opening and saving 15 opening and saving in the Find dialog box 89 searching for 87 Autodiscover 31 C CAS 181 CHK 181 closing a content analysis store 163 closing sources and targets 55 Commond Line examples 128 syntax 125 completing the Data Wizard 50 Connect to Public Folders 45 content analysis store creating 153 creating reports 165 Microsoft Exchange Server 2010 data 155 opening as source 163 viewing profiles 166 viewing properties 164 content analysis store CAS 181 closing 163 2014 Kroll Ontrack Inc content analysis store profile viewing properties 165 continue loading EDB file without logs 50 conventions in this manual menu commands and shortcuts 6 notes and tips 7 shortcut menu 6 conversation view 176 181 Copy Progress dialog box 113 Copy To Folder 85 copying and pasting 114 create a mailbox Microsoft Exchange Server 2000 2003 or 2007 58 Microsoft Exchange Server 2010 or 2013 61 wizard 58 create an
214. the Open Target Content Analysis Store icon The Create Content Analysis File window appears 2 Inthe Create Content Analysis File window navigate to desired location and select an existing CAS file 3 Click Open The CAS file appears in the Ontrack PowerControls Target pane To open a Microsoft Exchange Server as the target for restored data for a single mailbox 1 Doone of the following to display the Target Selection page of the Data Wizard Onthe File menu click Open Create Target then click Open Target Exchange Server Onthe toolbar click the Open Target Exchange Server icon 2 Follow the instructions in the Data Wizard Target Selection topic To specify a Microsoft Exchange Server as the target for a single mailbox on page 44 To open a Microsoft Exchange Server as the target for restored data for all mailboxes 1 Do one of the following to display the ConnectTo Exchange Server window Onthe File menu click Open Create Target and then click Open Target Exchange Server a Onthe toolbar click the Open Target Exchange Server icon s 2014 Kroll Ontrack Inc 5A Chapter 2 Using Ontrack PowerControls 2 Follow the instructions in the Data Wizard Target Selection topic To specify a Microsoft Exchange Server as the target for all mailboxes on page 46 To open a Microsoft Exchange Server as the target for restored data for Specific Mailboxes with multi tenancy support 1 Do one of t
215. the file does not exist Ontrack PowerControls will create it da lt mm dd yyyy gt Process messages dated on or after this date db lt mm dd yyyy gt Process message dated on or before this date v lt verbose gt lt Source Store gt Full path of EDB file CAS file or PST file Source options lt Log file path gt t lt Temp file path gt m lt Mailbox criteria gt lt Source Folder Path gt full path including mailbox to the source folder or profile folder to be copied exported or ROOT for root datastore folder 2014 Kroll Ontrack Inc 126 Chapter 6 Using the Command Line If soecifying a mailbox the mailbox name can be its display name If specifying a source mailbox that is in the current environment the mailbox name can be its display name or the UPN for example mailbox dom local Note If the Enforce ABP or Hosted Organization for current user security preference is selected on the Security tab of the Preferences dialog box only matching mailboxes can be accessed For more information see Multi Tenancy Support on page 30 lt Target Store gt ServerName mailbox or Full path of PST Ex Pcpdc jJones Pcpdc hJohnson C archive pst Note The ServerName can be omitted if Autodiscover is being used Note The Target Store is not needed for export Target options pub connect to target s Public Folders partialmatch lt copy skip gt copy allow copy of partial match mailboxes into target skip
216. tion Source and target Export start time Number of folders to export Number of messages to export Warnings or errors encountered during the export process If an error occurs on a message the message subject and source path along with an error message will be displayed If the message does not have a subject the date created and message sender will be displayed instead Total folders and messages successfully exported 2014 Kroll Ontrack Inc 108 Chapter 4 Exporting Messages Export Progress Exporting Total number of messages to be processed 1 All messages successfully exported Export finished on 10 19 2006 at 10 56 AM Export Finished 00h 00m 00s ERTNVZEMNTENNZENATENMDANETENETENAER pme se Figure 4 18 The export progress is shown A Note f an error occurs that Ontrack PowerControls can recover from such as a corruption that prevents it from getting a message property Ontrack PowerControls will log an error stop processing that message and continue a f an error occurs from which Ontrack PowerControls cannot recover such as a major corruption error Ontrack PowerControls will log an error to the Export Progress window and stop exporting Saving and Printing the Report The contents of the export report can be saved by clicking Save This opens a Save File dialog box allowing you to select the location and name of the file The default name of the report is ExportProgress txt The
217. to use commands on the menu bar and toolbar and does not always specify when you can use the shortcut menu Once you become familiar with Ontrack PowerControls the commands available to you on the shortcut menu should become apparent 2014 Kroll Ontrack Inc 6 Introduction Notes and Tips The notes and tips in this user guide follow the guidelines offered in the Microsoft Manual of Style for Technical Publications 3rd Edition Redmond WA Microsoft Press 2004 2014 Kroll Ontrack Inc 7 Kroll Ontrack Chapter 1 Looking at the Interface Overview This chapter describes the parts of the main window of Ontrack PowerControls and shows you how to preview messages view details of an EDB PST or CAS file and change the view Main Window The main window is where you do most of your work This window displays the source EDB PST or CAS file s as well as the target PST file s Microsoft Exchange Server or CAS The target acts as a container for the restored files The various work areas and controls are described in the following sections Note In the illustration below the Target pane displays a PST that acts as a container for restored files Keepin mind that the Target pane could just as easily display a Microsoft Exchange Server Menu z 3 Bar File _ Edit View Tools Help d w ESSE sPQSQOrn ws Source pc data PST s Sources afo g From subject CreateDate Status E Source 1 Ea
218. tomatically from the primary user mailbox to the archive based on the default retention policy settings of the Microsoft Exchange Server gesuasesces sees sosesccseconsees seesesensssossbeestsessouacsesenseacseseubecesseenssecssosusscasees eessesesessesesesoesesesoesesesossosesocesossocecoeoeossesoessooeseosseoecsessssesesesesoesesesoeo r lt Back Cancel Figure 2 30 Archive Settings for Microsoft Exchange Server 2010 and 2013 Note If using Microsoft Exchange Server 2010 SP1 and later or Microsoft Exchange Server 2013 the mailbox database can be selected 10 Click Next Ontrack PowerControls analyzes the source and target selections to determine the new mailboxes that will be created on the target While performing this analysis the Identifying New Mailboxes page appears and displays progress information Note If the Alias base check box on the Mailbox Settings page is selected the UPN user logon name and Alias are auto generated using the Alias base field value Otherwise the values are set based on the source mailbox This initial auto generated value can be modified on the New Mailbox Summary page using the Edit Mailbox Item dialog box 11 When Ontrack PowerControls finishes analyzing the progress information clears and the New Mailbox wizard displays the New Mailbox Summary page 12 Onthe New Mailbox Summary page review the list of mailboxes to be created 2014 Kroll Ontrack Inc 74 Chapter 2 Using On
219. track PowerControls New Mailbox New Mailboxes Summary Based on the source and target selections this step lists the mailboxes that will be newly created on the target Use this step to review and optionally configure each new mailbox Uncheck any mailboxes you wish to skip entirely Source Mailbox Name Target User Name User Principle Name John John Fred domain local John Brown Brown brown domain local Brown Mi TestUsert TestUserl 4lias1 domain local Alias1 Check All Uncheck All Edit Item V Report file C Mailbox Creation Report cys re ees Figure 2 31 New Mailboxes Summary page 13 If you want to edit a mailbox do the following a Select the mailbox and click Edit Item or double click the mailbox a Use the Edit Mailbox Item dialog box to make changes to any target information and click OK to validate the new content 2014 Kroll Ontrack Inc 75 Chapter 2 Using Ontrack PowerControls Edit Mailbox Item Source Mailbox Name John Target Information First name Initials Last name ee ee ee Name John User logon name User Principal Name UPN Suffix John domain local v User logon name pre Windows 2000 John Alias John aa Figure 2 32 Edit Mailbox Item dialog box a f the information you supply is not valid an error message appears Correct the issue on the Edit Mailbox Item dialog box and click OK 14 On the New Mailbox Summary page c
220. txt for the message report For cases where you choose to create more than one set of reports on the same date files are named using an incremental numbering convention starting with 1 If you run a second search on 5 8 2007 the report names are SearchResults_20070508 1 _ Summary txt for the summary report or SearchResults_20070508 1 _Messages txt for the message report Clicking Cancel during the report generation progress terminates the process and any reports created for this Save Report action are deleted from the report destination Using the Report The text summary or message report is tab delimited and can be imported into a spreadsheet if desired Simply drag the txt file from its location into a blank spreadsheet The source in the search results is replaced with the full path to its location in the report 2014 Kroll Ontrack Inc 91 Kroll Ontrack Chapter 4 Exporting Messages Overview You can export mail from an EDB PST or CAS source file or live target Microsoft Exchange Server to alocal or network drive destination Exported messages can be saved as Microsoft Office Outlook files msg saved as plain text files txt or become contents of a PST file This can assist you in copying old email backups into an alternate or non email system You can export at alll levels mailbox folder and individual messages for the corresponding file type You can export at all levels an EDB file a PST file a CA
221. ublic EDB file in Exporting Messages on page 93 If you want to export all of the subfolders for the selected mailbox or folder select the Export Subfolders check box Note You can only export a single mailbox on the target not multiple mailboxes In the Export to File or Export to Folder box enter the name of the resulting PST file The exported mailbox or folder is included in the PST file 2014 Kroll Ontrack Inc 100 Chapter 4 Exporting Messages Export Mailbox Format Options Export est JV Export Subfolders Cancel Help Exportr Filter By Created IV after 1 1 2000 J Before 1 3 2014 v Export to File C Users ae Figure 4 7 Exporting to PST from the Target Pane Exporting to PST from the Message List When exporting messages from the Message List view you can use the Skip Mailbox Folder option on the Export dialog box to merge the exported message into the resulting PST without maintaining the mailbox folder Export Messages PST 7 IV Maintain Message Path Cancel e a erat ote Skip Mailbox Folder Exp multi Help Ext Filter By 3 Created D After fiz 2 2013 Before fiz 2 2013 Export to File C Users ii Figure 4 8 Exporting to PST from the Message List Exporting to PST from the Find Window The following two options are available when exporting to PST from the Find window Export results to multiple P
222. upported operating system and prerequisite requirements for the Exchange Server Management Tools please refer to the Exchange Server Management Tools documentation for your specific version User Permission In order to create mailboxes the following are required a You must have the necessary Active Directory permissions to create a mailbox on the selected Microsoft Exchange Server 2014 Kroll Ontrack Inc 56 Chapter 2 Using Ontrack PowerControls a Both the user account logons and the Name field must be unique to create a new user account and mailbox If you are creating a mailbox for an existing user the Name field must match the fullname of the existing user Tip It isrecommended that anyone creating mailbox enabled users have fundamental knowledge of Microsoft Exchange Server administration and Active Directory Preference Settings The Target Options tab of the Preferences dialog box contains a Mailbox Creation group with the following option a Allow mailbox creation during copy When selected a copy operation can create new mailboxes so a copy operation can create a target mailbox for a source mailbox to allow it to be copied When cleared new mailboxes are not created and only mailboxes that match an existing mailbox can be copied Any mailboxes that do not match a target mailbox are skipped The Security tab of the Preferences dialog box contains the following option regarding mailboxes a List inaccessible mail
223. vl edb Publ edb Microsoft Office Outlook XP pst Userl cas 2014 Kroll Ontrack Inc 146 Chapter 7 Reporting Cumulative Number of Messages Cumulative number of messages Cumulative Size of Messages Cumulative size of all messages processed Average Size of Messages Cumulative size of messages divided by cumulative number of messages Cumulative Size of Attachments Cumulative size of attachments in all messages processed SIS Size of Attachments SIS total size of attachments This column applies only to EDB sources For PST and CAS data stores this column is NA 2014 Kroll Ontrack Inc 147 Chapter 7 Reporting Create Reports Select folders to include in reports Reports J Attachment Statistics matt matt2 orig lots o security V Messages by Database EXCH 00 EXCH 01 Messages by Mailbox EXCH 02 EXCH 03 EXCH 05 Include messages with a received date in the range i F Gh or after fio 19 2006 EXCH 08 On or before EXCH 09 VX2000 Ev Group statistics by lt select group gt VX2003 00 publ edb ae Message Options Mtestsecurityfolder IV Include messages in deleted item retention tom I Domain Statistics Messages by Date 10 19 2006 v IV Include messages not in deleted item retention w vem Figure 7 4 The Create Reports dialog box for a Priv EDB source Messages by Mailbox Report The Messages by Mailbox report provides message statistics
224. w Folder e Right click and on the shortcut menu click New Folder e Press Ctrl N 3 Inthe Create New Mail Folder window name the folder and click OK A subfolder is created in the target folder 2014 Kroll Ontrack Inc 113 Chapter 5 Restoring Microsoft Exchange Server Data To rename a folder in the Target pane 1 Inthe Target pane select a folder 2 Doone of the following e Onthe Edit menu click Rename e Right click and on the shortcut menu click Rename e Press Ctrl R 3 Type anew name for the folder Note You can also rename a PST root To delete a folder in the Target pane 1 Inthe Target pane select a folder 2 Doone of the following e Onthe Edit menu click Delete e Press the Delete key Copying and Pasting or Dragging and Dropping In Ontrack PowerControls you can restore data to the Target pane by using Copy Paste Copy Paste Special or Drag and Drop Note If you copy the Recoverable Items folder it is renamed to distinguish the copied version from the actual version The folder is renamed using the localized short date in parenthesis and appended to the folder name Example Recoverable Items 10 22 2009 To copy an item in the Source pane or Find window 1 Inthe Source pane or Find in Source window select messages a folder a mailbox or the entire EDB file Note In the Find in Source window you can only select messages 2 Doone of the following e Onthe Edit menu click Copy e Ri
225. x on a target Microsoft Exchange Server by using the New Mailbox wizard to specify user account and mailbox information To create a Microsoft Exchange Server 2000 2003 or 2007 mailbox using the wizard 1 Open a target Microsoft Exchange Server in Ontrack PowerControls 2 Do one of the following to open the New Mailbox wizard a Right click the target Microsoft Exchange Server root directory and click New Mailbox a Onthe Edit menu click New Mailbox New Mailbox User Information Enter the user name and account information Organizational unit Browse First name Initials Last name EE eee eee Name User logon name User Principal Name UPN Suffix User logon name pre Windows 2000 Password Confirm password Ee eee l Save as default password coos Figure 2 18 User Information page for Microsoft Exchange Server 2000 2003 and 2007 3 On the User Information page enter the following Organizational unit This field is pre populated You can change it by clicking Browse 2014 Kroll Ontrack Inc 58 Chapter 2 Using Ontrack PowerControls First name Optional Enter the first name of the user If a user account already exists but there is no mailbox based on this Name the mailbox is created on the existing user account Initials Optional Enter the initials of the user Last name Optional Enter the last name of the user If a user account already exists but there is no mailbox
226. xporting Inaccessible mailboxes cannot be exported Copying Inaccessible mailboxes cannot be copied 2014 Kroll Ontrack Inc 34 Chapter 2 Using Ontrack PowerControls a Integrity Checking Inaccessible mailboxes cannot have an Integrity Check performed on them Properties An inaccessible mailbox s properties cannot be viewed Reports Reports cannot be generated for inaccessible mailboxes Connection Interruption If errors are encountered that interrupt the communication between Ontrack PowerControls and the Kroll Ontrack Administrative Server an error is displayed You can choose to retry the failed communication attempt If the error is transient for example a temporary network failure and has been addressed retrying allows Ontrack PowerControls to continue Note If the error cannot be overcome or more than 8 minutes has passed since the fault occurred a successful retry is not possible Paste Paste Special folder creation folder renaming and the search functions are available for the accessible mailboxes A mailbox or server cannot be renamed Using the Data Wizard The Data Wizard guides you through the loading of the Microsoft Exchange Database EDB PST files or content analysis store CAS files into Ontrack PowerControls and shows you how to specify the target PST file or Microsoft Exchange Server Configuring Ontrack PowerControls for Microsoft Exchange Server If Kroll Ontrack Administrat
227. y checks and property counts Note The displaying of Recoverable Items in Microsoft Exchange Server 2010 and 2013 applies to sources only They are not visible in target mailboxes Setting Preferences The Preferences dialog box allows you to streamline Ontrack PowerControls operations Most of the preference settings in the four tabs are selected by default There are two exceptions the Display new PST when PST limit is reached setting in the Target Options tab and the Enable Tamper Proof Target setting in the Security tab If you change the settings they are stored and reloaded on the next run of Ontrack PowerControls General Tab The General tab governs the tasks that Ontrack PowerControls performs and the location of the license file 2014 Kroll Ontrack Inc 23 Chapter 1 Looking at the Interface x General Target Options Security Warnings Run Data Wizard on startup Jv Check for duplicate messages during copy and export Jv Check for duplicate messages during search MV Append to existing PST files during export License file name Figure I 16 The General tab in the Preferences dialog box To change the General preference settings 1 On the Edit menu click Preferences then click General 2 Select or clear the following check boxes as desired Run Data Wizard on startup The Data Wizard will launch every time you open Ontrack PowerControls Check for duplicate messages during copy and exp

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