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L230 and L130 Access Devices with vSpaceTM User Guide

1. CI UTMAJUTSA Settings Local Users and Groups Local 43 Local Computer Policy amp Standard Enhanced PCI to USB Host Controller 4 Software Settings local at Sessions QZ Information amp Settings USB Device Assignment s amp Available USB Ports HOST P a Software Settings LAN SE Hardware Settings LAN local In the USB Device Assignmeni s tree item you can control connections between USB ports on the host and vSpace sessions To use this function navigate the tree to select a USB port When you right click on an entry under USB Device Assignment s you can de select the Hide the ports that are not connected item to see all ports After selecting a port the following information is displayed e The port number e f a device is connected the device s simple name e The device s longer name usually including the manufacturer and model e Acheck box for Allow all users access to every USB port When this is selected all USB ports are connected as if in one hub When the box is not 37 NComputing L230 L130 User Manual checked a list of available USB ports is displayed where you can select which one s is are to be connected to the selected device This list shows each access device s MAC address and its serial number along with a checkbox th Network UTMA UTSA Settings File Action View Help Sm e UTMAJUTSA Settings Local
2. a Software Settings LAN http fwwiwsncomputing com http www ncomputing com support aspx Copyright 1998 2009 by NComputing Inc SS Hardware Settings LAN local 34 NComputing L230 L130 User Manual The Licensee information tree item shows the information entered during the registration process f Network UTMA UTSA Settings BAX Fie Action View Help mja 2 i UTMAJUTSA Settings Local Users and Groups Local NCOM 43 Local Computer Policy NCOMPUTING 4 Software Settings local ist Sessions 2 Information amp Settings S Product Information F gi Licensee information Sa System Settings techsupport ncomputing com 82 31 422 5157 Serial Numbers 38 USB Device Assignments d Software Settings LAN SS Hardware Settings LAN local The System Settings tree item shows the following settings for the vSpace software Double clicking on the name of the setting allows you to adjust it unless it is read only which is specified below fi Network UTMA UTSA Settings Jog Fie Action view Help E 2 C UTMA UTSA Settings Local Users and Groups Local Maximum number of stations incl Host 31 Local computer Policy Current number of sessions 1 I Software Settings local This machine XPPRO ENG COM11 amp canals er Bp This user userl i I G8 Proc ce Inf e aal System uptime 1 day 3 hours 8 minutes 51 seconds Fal paa anh Main Station AutoLogon
3. button When viewing a session s screen you may select whether or not to control the mouse and keyboard remotely and whether or not to allow the user to control the mouse and keyboard To see and change these settings right click on the title bar of the session view to bring up a menu There are two settings Controlled by TS Admin and User Input Allowed To stop a session select the session and click on the Stop Station button Information amp Settings i Network UTMA UTSA Settings aX File Action View Help J UTMA UTSA Settings Local Users and Groups Local BW product Information g2 Local Computer Policy licensee information Software Settings local Ba system Settings EP Serial Numbers Product Information I gi Licensee information Sa System Settings Serial Numbers USB Device Assignment s a Software Settings LAN SS Hardware Settings LAN local The Product Information tree item shows information about the host s vSpace software fi Network UTMA UTSA Settings Joey File Action view Help e a EX C UTMA UTSA Settings Name Yalue Local Users and Groups Local Product Name NComputing vSpace 3 Local Computer Policy T guj 18 03 2009 Software Settings local 4 04 005 Dz Sessions NComputing Inc 2 Information amp Settings I Product Information F gi Licensee information Sy System Settings ag Serial Numbers USB Device Assignments
4. The Application loaded tab shows all the applications running on the selected session 32 NComputing L230 L130 User Manual eea f Network UTMA UTSA Settings BAX Fie Action Yiew Help Hm 2 od J UTMAJUTSA Settings Application loaded Information Local Users and Groups Local Local Computer Policy Application Software Settings local itt Sessions RS Session 01 Session 02 A Session 03 2 Information amp Settings USB Device Assignment s mspaint exe 2 Software Settings LAN S Hardware Settings LAN local The Information tab shows the following information about the selected session In the toolbar there are three buttons Send Message The Station name field shows the access device s name that was defined via the vSpace admin console The Logged in user field shows the username that is currently logged in The Default user field shows the default username for the vSpace user session If one is not configured it shows the last user that logged in The Status field shows the session connection status The Client connection field shows the UTMA session and the IP address of the access device used The Display Id field shows the access device s display ID The Hardware ld field shows the access device s virtual hardware ID The Keyboard Id field shows what type of keyboard interface is used The Pointer Id field shows what ty
5. This password will ONLY apply to the NComputing software installed on this system Resetting a forgotten password will require reinstalling this software package N Enter the Administrator Password New Password Retype New Password lf this is the first time vSpace has been installed on this system the Create sys info file check box will appear on the screen leave the box unchecked wal Installing NComputing ySpace 4 4 001 Unless it is requested by support we recommend you Review your selections and click on the Next button NComputing ySpace Ready to copy files of Setup is now ready to copy files Current Settings Components ySpace If you want to review or change any settings click Back Destination Directory Program Files NComputing vSpace r If you are satisfied with the settings click Next to begin copying files Create sys info file coca wal Installing NComputing Space 4 4 001 NComputing vSpace Ready to copy files of Setup is now ready to copy files Current Settings Components vSpace If you want to review or change any settings click Back Destination Directory G Program Files NComputing vSpace r If you are satisfied with the settings click Next to begin copying files lt Back Cancel You then have the opportunity to select whether or not to
6. node Host Computer a computer in which the vSpace program has been installed Internet a worldwide system of computer networks in which users at any one computer can if they have permission get information from any other computer and sometimes talk directly to users at other computers IP Address the Internet Protocol IP is basically the set of rules for one network communicating with any other or occasionally for broadcast messages all other networks Each network must know its own address on the Internet and that of any other networks with which it communicates To be part of the Internet an organization needs an Internet network number which it can request from the 45 NComputing L230 L130 User Manual Network Information Center NIC This unique network number is included in any packet sent out of the network onto the Internet e LAN local area network LAN is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area for example within an office building Usually the server has applications and data storage that are shared in common by multiple computer users A local area network may serve as few as two or three users for example in a home network or as many as thousands of users for example in an FDDI network e Log on in general computer usage logon is the procedure
7. 3725 Please see our Knowledge Base at htip www ncomputing com support aspx for more details ee Installing NComputing ySpace 4 05 001 NComputing vSpace Firewall Anti Virus Software Warning y Firewall Anti Virus Software Warning z gt at Please DISABLE or UNINSTALL any anti virus or firewall software that may be running in the background This type of software can interfere with the installation and or operation of the NComputing software For more information refer to the user s guide or visit the support section at www ncomputing com and search for anti virus in the knowledge base At the software End User License Agreement screen you may view the software license and print it out When you are finished click on the agree checkbox and then click on the Next button NComputing L230 L130 User Manual nh Installing NComputing ySpace 4 05 001 NComputing Space End User License Agreement Please read and accept the following end user license agreement Use the scroll bar to view the entire agreement or use the Print button feature End User License Agreement for NComputing vSpace with L series Devices a This End User License Agreement EULA is a binding agreement between NComputing Inc and you Please read this entire EULA The terms and conditions set forth in this EULA apply to the NComputing software named above hereinafter referred to as Software and include the media on w
8. L230 L130 User Manual In the Network tab select whether to use a dynamic IP address or a static IP address If you setup the access device to use a dynamic IP address you don t need to enter anything as the IP address Click on the Save button UTMA Setup 192 168 000 010 192 168 000 001 000FE018D40A If you setup the access device to use a static IP address you must enter the IP address and the default gateway Click on the Save button 192 168 000 010 000FE018D40A 14 NComputing L230 L130 User Manual Installation with monitor mount The L130 and L230 products include a monitor mount mounting collar monitor mount screws silver color and mounting collar screws black color for mounting it to the back of a monitor To mount the access device first secure the monitor mount to the back of the monitor as in the following pictures This picture above shows the monitor mount attached to the back of the monitor with the four silver screws Note that the black attachment clips are oriented vertically Also note there are holes in the monitor mount that support a 100 mm mount and a 75 mm mount This picture shows the access device attached to the monitor mount This is done by sliding the access device on the attachment clips and pushing it down to secure it 15 NComputing L230 L130 User Manual The above picture shows the mounting collar holding the access device in place with the four black s
9. No EN System Settings Delay until shutdown seconds 30 Serial Numbers Disable Send Broadcast Message No amp USB Device Assignment s Disable Console in Context Menu No d Software Settings LAN Prevent access of the USB storage devices to the attached terminal No Hardware Settings LAN local Remote View Control allowed Yes Clean up disconnected sessions not in use 5 Support WTSAPI32 Interface No Disable background bitmaps under Windows xP Yes Do not display last user name No UTMAJUTSA USB port support Yes Administrator Password No Autologon on the Host Station No e Maximum number of stations incl Host Displays the maximum number of sessions the vSpace software is configured to support This number includes the host PC This setting is read only e Current number of sessions Displays the number of active sessions This setting is read only e This machine Displays the name of the host PC This setting is read only e This user Displays the currently logged in user s username This setting is read only e System uptime Displays how long the host computer has been logged on This setting is read only e Main Station AutoLogon Displays whether or not the host PC is set to automatically logon at boot up 35 NComputing L230 L130 User Manual e Delay until shutdown seconds Displays the default amount of time after a shutdown command is issued on the host until the shutdown occurs After
10. Otherwise click on the Get Dynamic IP Address radio button to configure the access device to use DHCP to get its IP address The MAC address is shown here for reference 27 NComputing L230 L130 User Manual The Options Tab The Options tab contains settings for host PC connections Setup The Server Connection List is a list of three connection profiles There is a check mark to the right of each profile that is enabled Select a profile and click on the Edit button to view and change its settings Select a profile and click on the Enable Disable button to enable or disable the profile The first profile is called Autodetection Unlike the other profiles its name can never be changed and it has no specified server network address The second and third profiles default names are TS 2 and TS 3 respectively You can change these profile s names and they have a Server Network Address field where you set a host PC IP address Edit Connection Profile 28 NComputing L230 L130 User Manual In each profile there are the following settings The Autoconnect Enabled radio button when activated sets the access device to automatically connect to the selected server when the device is turned on In the User name field you can enter the user name that you want to be entered into the Windows login dialog box upon access device connection In the Domain field only accessible fr
11. XPPRO ENG COM11 local PC SS Hardware Settings LAN lo aax am Ae e J XPPRO ENG COM11 local PC EJ W2K KOR COM10 E XPPRO KOR COM12 E xP HOME com2 EJ GGG CCMO2BOEWUH cal 38 NComputing fi Network UTMA UTSA Settings File Action view Help q m EA CI UTMA UTSA Settings Local Users and Groups Local Local Computer Policy Software Settings local Software Settings LAN j XPPRO ENG COM11 local PC ie Sessions G Information amp Settings USB Device Assignment s W2K KOR COM10 S amp Session 01 amp Y Session 02 Information amp Settings S Product Information Mi Licensee information By System Settings Serial Numbers System Information Sa USB Device Assignments amp amp Available USB Ports HOS amp P HOME COM2 GGG CCMO2B0EWUH SS Hardware Settings LAN local L230 L130 User Manual aax Hardware Settings LAN local The Hardware Settings LAN local tree allows you to see and change settings for all access devices on the network tf Network UTMA UTSA Settings File e Amang C UTMA UTSA Settings Action View Help 1 UTMA UTSA Devices List Software Settings local Software Settings LAN SS Hardware Settings LAN local CI UTMA UTSA Devices e UTMA UTSA Device Groups List of all UTMA UTSA devices that are active and not active on the network UTMA UTSA Devices Columns IP
12. activation v lt Back Cancel gt My Network Save as type 22 NComputing L230 L130 User Manual Before the registration wizard writes the data file you will get a Summary screen showing all user information that will be written to the data file Also any connected but unregistered L series access devices will be listed for registration A License wizard Summary Summary of registration data and tasks to be performed Computing Following data will be saved to C Documents and Settings tiosefy Desktop BatchREG 3 activation txt file There is nothing to register Register If the data is correct click on the Register button or click Back if you wish to change any of the information Then email the created txt file to registration ncomputing com You can copy the txt file to another PC if necessary to send the email Add Additional vSpace License The second option on the Type of Registration screen is a feature reserved for future use in extending vSpace software capabilities by adding additional or optional vSpace licenses License wizard License wizard Type of Registration Additional licenses To extend the license please provide a valid Activation code Computing Activation code Register Add additional ySpace licenses Complete offline registration by using activation File Paste activation code From clipboar
13. check for the latest software version should work if either of TCP ports 80 or 3630 is open If a later version is available on the NComputing server the following prompt will appear to ask if you want to use the version on the CD or if you want to install the latest version NComputing recommends you install the latest version Installing ySpace P Mew Version of vSpace is accessible on the internet server r Do you want install Space From internet Note The following message will appear if the computer is not connected to the Internet or a program such as a firewall blocks the TCP ports used for the update check NComputing L230 L130 User Manual At the installer s Welcome screen click on the Next button m Installing NComputing ySpace 4 05 001 Welcome to the NComputing vSpace Setup program Computing Close all programs you are running and click Next to continue setup or Cancel to quit vSpace Cancel At the antivirus and firewall warning screen click on the Next button Note When dealing with firewall applications you may need to make sure that our exe files have proper access permission to the network These exe files include KMSERVC EXE BOOTSRV EXE KMMSG EXE KMUPDATE EXE KMREGWIZ EXE Within the Exceptions tab of the Windows Firewall the ports that need to be opened are TCP Protocol 27605 27615 3581 3597 3645 3646 3725 UDP Protocol 1027 1283 3581
14. install the vSpace admin console on this system The vSpace Network Administration Console allows you to administer the vSpace software and the access devices in your network It must be installed at least once on each network to enable administration tasks and it may be installed on every vSpace software installation 10 NComputing L230 L130 User Manual Click Next and the vSpace software will then be installed wes Installing NComputing ySpace 4 05 001 NComputing vSpace Other options At the Add new users pop up select whether or not you would like to add new users to the system If you click on the Yes button the installation program will launch a screen to administer user accounts on the host PC If you click the No button the installation process will continue without bringing up the user administration screen ne Installing NComputing ySpace 4 05 001 i Installing NComputing ySpace 4 05 001 NComputing vSpace ol NComputing vSpace Po a gt a a gt Installing NComputing vSpace 4 05 001 Source C Documents and Settings tjosefy My Documents Ncomputing wTS Sofl Destination C Program Files NComputing vSpace KMMMC DLL Copying needed files Note It is recommended that all users have their own user accounts to enable control of their own settings If you click on the Yes button the Local Users and Groups Windows utility screen shot shown below will be displayed on an otherwise bla
15. on the Register button or click Back if you wish to change any of the information r y License wizard Summary Summary of registration data and tasks to be performed Country United States of America Address 1 Lagoon Drive City Redwood City State CA DAIA men Resseler NComputing 2 Register YSpace server software lt Back Cancel 19 NComputing L230 L130 User Manual You then get a registration progress screen followed by Registration results _ s y License wizard Activating online The status of the serial number p ung Progress of registration When your registration is complete you see the Registration results screen Be sure to click the check box for the Register future L series devices in the background option if you want vSpace to automatically register any unregistered L series access devices that connect to this system in the future Use of this background registration feature requires standard internet connectivity J License wizard Registration results TL 1 Registered customer data 2 vSpace software was registered with SN G 4294967266 010000097 Register future L series devices in the background 20 NComputing L230 L130 User Manual Offline Registration In the case of Offline Registration follow the instructions below If you have completed the online registration section skip to Using the access devic
16. on the access device e Device Model The model number of the access device e Loaded Schema Version The schema version running on the access device e P Address The IP address the access device is configured to use e Gateway The IP gateway the access device is configured to use e MAC Address The MAC address of the access device e Serial Number The serial number of the access device e Alias The alias of the access device defined using the vSpace admin console 26 NComputing L230 L130 User Manual e Loaded from How the access device loaded its latest firmware update UTMA Info The Close button closes the options menu The Setup Menu Within the Options screen the Setup button brings up a set of tabs for viewing and changing the access device settings Note that this is an optional step to be used for more control of the device UTMA Setup 192 168 000 065 192 168 000 001 000FE018157B The Save button saves all the changes made in the tabs and closes the window This brings the user back to the host PC list The Cancel button discards all the changes made in the tabs and closes the window This brings the user back to the host PC list The Network Tab The Network tab contains settings for network connectivity lf you have an IP Address click on the Use Static IP Address radio button to set an IP address and gateway address for the access device to use
17. the shutdown command is issued on the host the shutdown timer starts Then a window pops up on each access device that tells the users they must logoff since the host is shutting down Each user must save their work Also a window pops up on the host that enables the administrator to abort the shutdown timer and start the shutdown immediately or cancel the shutdown When the shutdown timer expires the shutdown occurs e Disable Send Broadcast Message Displays whether or not the administrator has disabled broadcast messages See the description of the Sessions tree item for more information about how broadcast messages work e Disable Console in Context Menu Displays whether or not the administrator has disabled the Console Icon from showing up in the Windows system tray of a user s virtual desktop session e Prevent access of the USB storage devices to the attached terminal Displays whether or not the administrator has globally prevented access to USB devices on access devices e Remote View Control allowed Displays whether or not the administrator has configured the vSpace software to allow administrators to remotely view user and control user sessions e Clean up disconnected sessions not in use Displays whether the vSpace software automatically looks for disconnected sessions that are not in use and logs them out after a defined period of time If this feature is turned off set to No or O when any access devic
18. the access devices Connection was closed Message Connection was closed but your data is not lost and application is still running on the server Please connect to the terminal server later This message appears when the connection stops due to abnormalities occurring on the host PC or network equipment Check the Host PC or the network equipment when this message appears and restart the Host PC and access device Unless the Host PC is rebooted existing data in the Host PC may be used as is Check to see if the host PC is overloaded Check to see if the network traffic is overloaded Check to see if the host PC is unstable There is a feature in the vSpace software that keeps disconnected sessions running and available If the user reconnects while a disconnected session for that username is present the software will connect the disconnected session to the new session The user will see the desktop as it was when the disconnection occurred The administrator can configure the software to keep disconnected sessions running and available indefinitely or to close them automatically after being disconnected for a specified period of time The setting is in the administrative console s system settings and is called Clean up disconnected sessions not in use Authorization error Authorization Error x Please close all your applications ou have O minutes and 35 seconds before the workplace will shut down Exit Statio
19. used to get access to an operating system or application Almost always a logon requires that the user have 1 a user ID and 2 a password Often the user ID must conform to a limited length such as eight characters and the password must contain at least one digit and not match a natural language word e MAC Address in a LAN or other network the MAC Media Access Control address is your computer s unique hardware number On an Ethernet LAN it s the same as your Ethernet address When you re connected to the Internet from your computer a correspondence table relates your IP address to your computer s physical MAC address on the LAN e vSpace NComputing Desktop Virtualization software e PC Personal Computer e Router in packet switched networks such as the Internet a router is a device or in some cases software in a computer that determines the next network point to which a packet should be forwarded toward its destination The router is connected to at least two networks and decides which way to send each information packet based on its current understanding of the state of the networks it is connected to e User one who uses a computer system Users may need to identify themselves for the purposes of accounting security logging and resource management In order to identify oneself a user has an account and a username e USB Universal Serial Bus is a standard designed to allow peripherals to be connected to a computer u
20. www NComputing com gt and to go Support gt Software downloads Please create an account and log into this section for the latest readme file The readme file provides important information regarding this release that may not be documented in the User s Guide In addition the NComputing Knowledge Base is a searchable database that includes frequently asked questions general product usage information useful tips installation information troubleshooting guides compatibility information and more The support section of the NComputing website also includes other resources such as a forum with user contributed content a download page with installation guides and video instructions a tech support request page and more Note The computer must be rebooted before the vSpace software can be used 12 NComputing L230 L130 User Manual Connect the Access Device SS bai S i After The access device must be connected via Ethernet to the host PC This can be done using an Ethernet switch a router or some other network connection method When registering the software all the access devices must be connected to the host PC using Ethernet Network connection Note If the network is configured to use DHCP to get dynamic IP addresses you can setup the access device to use it Go to the access device and select the Options button and then select the Setup button computing 13 NComputing
21. 090 m i My Computer 4 5 1 gt waio0n6647 lic aie J Buc cL 10009608 lic J Failed regs J kor J licdr1807103 J liedr1854399 __ licdr10006171 __ Test Server 2008 S 1913426 ic Load activation file C Documents and Setting 3 it esktop BatchREG 3 OfflineLic lic Select Dale_Graves_0003934 ic Ian_Price_cffline_0005605 lc File name OffineLic ic Fies of type Licence as LIC io rs DE Cancel lt Back Cancel After the offline file is loaded you see the Registration results screen You may want to click the check box for the Register future L series devices in the background option to have vSpace to automatically register any unregistered L series access devices that connect to this system in the future Note that this background registration feature requires standard Internet connectivity r w License wizard Registration results Computing 1 Registered customer data 2 vSpace software was registered with SN G 4294967266 010000097 Register future L series devices in the background lt Back Cancel NComputing L230 L130 User Manual Uninstallation To uninstall the vSpace program select Uninstall vSpace in the Start menu Follow the prompts and the programs are removed from the host PC After the programs are uninstalled you must restart the host PC to complete the process Updating the vSpace Software Once y
22. 42 POST Unea Mapo aoc ere ectece snes eae gendsenasesenso oeeu E 42 TS ERROR INVALID OR NO SERIAL NUMBER cc cecceceeeceeeeeeeeseeeeeeeas 43 CONNECTION was closed MESSAGE cccceeccceececeeececeececeeeeeseucecsueeeseeeessueeeseeeesaeees 43 AUtNONZAUON EITO See ena E ee ee ee anon a re cee ee 43 TS ERROR Stations Limit Exceeded cc ccccccseeeceeeeeseeeeseeeesseeeeseeeeseeeeeseeeees 44 Troubleshooting error messages on the Host PC ccccceecesseeeeeeeseeeeeeeeeeeeeneeeeaees 44 Ee e eee eee E A AEE E eee eee eee ee eee E E eee A E eee 45 FAO ge ade na cece E E E E E E 47 NComputing L230 L130 User Manual Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product A user must read this User Guide carefully before use and properly follow the instructions Make sure that the place of installation is not too hot above 35 C too cold below 0 C or too wet above 85 relative humidity Avoid any severe impacts to the product Make sure that the product is not exposed to direct sunlight or any hot machinery Please keep the product away from any items which have strong magnetic properties Do not disassemble repair or rebuild the product Please properly route all cables and power cords to avoid a tripping hazard An electric shock fire damage to the product or physical injury may occur as a result of tripping ov
23. Address 192 168 0 37 dynamic 192 168 0 10 192 168 0 1 000FE018F0CS 192 168 0 8 dynamic 192 168 0 13 192 168 0 1 OOOFEO1SD414 Al Device Name E Device No OOOFEO18FOC8 120 11 EL110 07 E L120 04 E neotus E L120 08 E Device No 000FE019140F E Device No 000FE0183184 A user EB Device No 000FE0191407 user fa EJ duke an 192 168 0 14 dynamic 192 168 0 14 192 168 0 9 dynamic 192 168 0 110 192 168 0 4 dynamic 192 168 0 114 192 168 0 16 dynamic 192 168 0 3 192 168 0 38 dynamic 192 168 0 10 192 168 0 221 static 192 168 0 221 192 168 0 26 dynamic 192 168 10 3 192 168 0 34 dynamic 192 168 0 10 192 168 0 39 dynamic 192 168 0112 192 168 0 28 dynamic 192 168 0125 AAMAS OAS Sitete ieee nal WA Print List of UTMA UTSA UTMAJUTSA Device Setup Ge devices 192 168 0 1 192 168 0 1 192 168 0 1 192 168 0 1 192 168 0 1 192 168 0 1 192 168 10 1 192 168 0 1 192 168 0 1 192 168 0 1 AMAAN OOOFEODO0006 OOOFEOD00132 OOOFEO1 F367 OOOFEO18D411 OOOFEO1S140F OOOFE0183184 OOOFEODOO0OF5 000FE0191407 O0OFEODO0OQA OOOFEO17E34E Aannrre n nnar view station screen only if connected to this computer When you select the UTMA UTSA Devices tree item there is a table in the right side of the window that contains information about each access device There is a very wide variety of information available for each access device Clicking on the Columns button enables you to select wh
24. Licenses for each device or user accessing Windows Server software You cannot use the vSpace software with Windows Client software i e Windows Vista Windows 7 unless a single user and no other user accesses the same Windows Client software at any one time or you are authorized to do so under an applicable license from Microsoft or as expressly set forth in the Microsoft Windows Server to Windows XP License Rights section of the NComputing EULA Inall cases your rights and obligations with respect to the use of vSpace software with Windows Server software and Windows Client software are defined by both the NComputing vSpace software EULA and the applicable Microsoft Software License Agreement or EULA For more information on licensing with Microsoft operating systems see www ncomputing com mslicensing The host PC must have at least e A 2 4 GHz single core processor or any dual core processor e 1 GB RAM Configurations vary by the number of users for more info please see Product Selection Guide at http ncomputing com Portals 0 docs quides en guide_productselection pdf e 60 GB hard disk drive e Ethernet port Do not use a notebook PC as the host Notebooks use power saving features and technologies different than a typical desktop PC This causes power management and memory incompatibilities 1 Microsoft Windows Server to Windows XP License Rights If you have licensed the appropriate number of Windows Server operating
25. NComputing L230 and L130 Access Devices with vSpace Computing vSspace i l e N ae ie gt Acrobat Reader User Guide This guide applies to both Windows Server 2003 R2 SP2 and Server 2008 R1 SP2 Except for the vSpace Version numbers at the top of the installer window frames the installation screens are generally identical for both products Unless specifically noted all screen shots shown were captured from a Windows Server 2003 installation www ncomputing com Important Notices Please note that reproduction of this User Guide in whole or in part without express written permission from NComputing is not permitted NComputing reserves the right to make improvements and or changes to this User Guide and to the products programs and or specifications described herein at anytime without notice Information contained in this document may have been obtained from internal testing or from a third party NComputing shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material The latest version of this User Guide can be downloaded from the Download center in the support section of the NComputing website at www ncomputing com Refer to the Limited Hardware Warranty applicable to your region for information on what is and what is not covered by the warranty your responsibilities exclusions and how to obtain service lt is your responsib
26. Users and Groups Local Local Computer Policy 3 Software Settings local hs Sessions 4 Information amp Settings 8 USB Device Assignment s amp Available USB Ports HOST P amp Standard Enhanced PCI t amp RootHub amp PortS DeviceCo a Software Settings LAN SS Hardware Settings LAN local max Port5 DeviceConnected USB Mass Storage Device SamSung SUB 512MB USB Device Volumes Apply UTMA MAC Address C L110 14 C user C Device No 000FE0191407 C user2 C user3 C user30 C Device No OOOFE0183184 Serial Num 1500019 A 1579560 1561643 1561631 1529789 C Allow all users access to every USB port When you click on the Apply button changes to the USB Device assignments are saved To discard changes simply navigate to another tree item or close the console without clicking on the Apply button Software Settings LAN The Software Settings LAN tree allows you to see and change settings for the host PC and all other PCs on the network that are running the vSpace software Once you select a server in the tree the same settings are present as are in the Software Settings local tree item File Action 4 amp m UTMA UTSA Settings View Help W2K KOR COM10 A XPPRO KOR COM12 H XP HOME COM2 E GGG CCMO2B0EWUH fi Network UTMA UTSA Settings 87 Local Users and Groups Local icy E
27. al as an alternative to her or his true name Client Server describes the relationship between two computer programs in which one program the client makes a service request from another program the server which fulfills the request Console the text entry and display device for system administration messages particularly those from the BIOS or boot loader the kernel the init system and the system logger DHCP Dynamic Host Configuration Protocol is a communications protocol that lets network administrators centrally manage and automate the assignment of Internet Protocol IP addresses in an organization s network Without DHCP the IP address must be entered manually at each computer in an organization and a new IP address must be entered each time a computer moves to a new location on the network Download the transmission of a file from one computer system to another Ethernet the most widely installed local area network LAN technology specified in a standard IEEE 802 3 Firewall a set of related programs located at a network gateway server that protect the resources of a private network from users on other networks and control what outside resources its own users have access to The term also implies the security policy that is used with the programs Gateway a network point that acts as an entrance to another network On the Internet a node or stopping point can be either a gateway node or a host ena point
28. at columns are displayed You can select a preconfigured group of columns or you can click on the Advanced button to select individual columns to display Select Columns Select group of columns to show Device Informations Firmware Network Settings Password Settings Cancel Language Connection Advanced NComputing L230 L130 User Manual Select Columns Columns Columns IP Address e IP Type Static IP P MAC Admin Password Language Connection Status Server IP Address Computer Name User Name Session Name x Cancel Double clicking on an entry in the table brings up the Device Properties window that shows a list of properties and buttons for changing the device s settings UTMA UTSA Device Overview E Device Informations Device Name Device No OOOFEO19140F Change Device Status Waiting for connection Serial No 1524416 Connection Settings Firmware Kateri Version 5 4 5 Settings Build Number 10198 Setup Password Schema ID 71 zir and Language Device ID 120 Boot Server ver xppro kor com12 Member of Groups Network Settings IP Address 192 168 0 92 rr IP Type dynamic Static IP 192 168 0 113 Gateway IP 192 168 0 1 MAC OO0FE0181133 Password Settings Admin Password Disabled SA Print Language Language English Enable USB on this device Connection Mi f The settings you can change are all the
29. crews The above picture shows the L130 on the mounting bracket secured with the mounting collar and all cables connected This picture shows the L230 16 L230 L130 User Manual NComputing Product Registration Product registration is required to enable normal product use enables downloading updates and technical support Select VSpace Registration in the Windows Start menu Accessories 2 Diskeeper Corporation Games 2 Microsoft Office NSIS E TomTom E PQ DYD Software I FairUse Wizard 2 PC Guard for Win32 Y5 DEMO Internet Google Chrome Multimedia Center for Think Offerings E mail NetWaiting Microsoft Office Out oO PC Doctor S for Windows 3 Google Desktop T Provision Networks SoftwareKey Licensing System w Paint w Microsoft Office Wor ri Notepad Microsoft Office Pow 2003 Adobe Reader 9 a AnyConnect VPN Clie E Picasa2 F Soundmax E Startup Thinkvantage Internet Explorer EJ My Bluetooth Places co Remote Assistance Symantec Install NIS SyncToy 2 0 Windows Media Player Windows Movie Maker Cisco v v a v e v v v nf bo v E Mailist validator 2 0 Universal Extractor WinDirStat Iozone 3 311 Advanced IP Scanner E HealthMonitor Google Earth GB Sun x M VirtualBox SamLogic CD Menu Creator 2008 B Autorun CD Studio af NComputing vSpace T Cuteror Mozilla Firefox T Sl
30. d lt Back Cancel 23 NComputing L230 L130 User Manual Completing the Offline Registration Process You will normally receive an immediate email that your registration file has been received and the vSpace license file should be returned within another 5 to 10 minutes When you receive the host system s license files save it in a convenient disk location and restart the Registration Wizard Select Complete offline registration by using activation file option and click Next and navigate to the disk directory where you have stored the returned license activation file A b law License wizard License wizard Type of Registration Activating by activation file Plea which were active during creating activation File Computing N Computing Load e fro ppt l Load activation file Register icon ores a Complete offline registration by using activation File i Select Bak Cancel Next gt Cancel Click Select to do the navigation and click Open once you have located the correct license file Then click Next to load the license file and apply it to the vSpace host system E Choose file ae License wizard Activating by activation file Please turn on the devices which were active during creating activation file a a Load file From support computing Lookin E C Documents and Settingsitjosefy DesktopBathREG 3 1100
31. d 2 This device must accept any interference received including interference that may cause undesired operation Mic 2015A NCC L230 B NCC L130 B NComputing L230 L130 User Manual Product Overview The L series access devices enable you to dramatically cut computing costs by sharing the untapped power of PCs The access devices Ethernet based User eXtension Protocol and vSpace software work together to efficiently harness excess computing Capacity and enable multiple users to share a single PC Best of all IT staff and end users do not need special training because this end to end solution is easy to manage and is compatible with standard PC applications What is vSpace Virtual Desktop software NComputing vSpace desktop virtualization software divides your host PC s resources into independent virtual workspaces that give each user their own full PC experience With a server operating system on the host e g Microsoft Windows Server 2003 Server 2008 or Linux up to 30 users can be supported simultaneously Conceptual Diagram a F T rr rard bime ie TAITEH Features The L series access devices do not have a CPU hard drive or CD ROM yet most users find it indistinguishable from a full PC environment since it runs a normal User Account assigned by the host s OS The L series exclusive technology allows you to add up to 30 access devices to your existing PC Each access d
32. e If you don t have standard internet connectivity you can use standard email to register your vSpace software and L series access devices To use offline registration you again select the Register option and click Next aa License wizard Type of Registration TL Register Add additional vSpace licenses Complete offline registration by using activation file lt Back Cancel At the Customer Data screen if the data fields are not already populated enter the registered user s relevant information Each field in this window must be filled in Once all data has been entered click on the Next button fe License wizard Customer Data Please fill in the Following Fields Any errors will be highlighted with a red background field Computing lt Back Cancel The registration wizard will then show you a list of all unregistered L series access devices that are currently connected to this vSpace host You cannot select which devices will be registered all devices shown in this list will be registered lag License wizard List of connected L series devices The Following un registered clients will be registered Computing lt Back Next gt Cancel 21 NComputing L230 L130 User Manual On the next screen you then select the Create off line registration file option and click Next gt License wizard Regist
33. e drops its connection the connection remains active on the host When the user reconnects their disconnected session is reconnected to their new session and all their open files and applications are available again Also in this case the only way to enda disconnected session is for an administrator to stop the session from the console software If this feature is turned on set to any whole number up to 999 the same behavior applies but when a session is disconnected a timer starts If the user reconnects before the timer is up their disconnected session is reconnected to their new session and all their open files and applications are available again lf the timer runs out and the session is still disconnected the vSpace software will end the session by itself This makes sure that disconnected sessions do not reserve resources for an indefinite period By default this is set to 5 e Support WTSAPI32 Interface Displays whether or not the vSpace software has turned on support for the WTSAPI32 interface This feature is currently disabled e Disable background bitmaps under Windows XP Displays whether or not the user is able to set their own background bitmap for their Windows desktop e Do not display last user name Displays whether or not the vSpace software displays the last user name that logged on using a particular access device This is sometimes enabled as a security measure e UTMA UTSA USB port support Displays wheth
34. e or user accessing Windows Server software You cannot use the vSpace software with Windows Client software i e Windows Vista Windows 7 unless a single user and no other user accesses the same Windows Client software at any one time or you are authorized to do so under an applicable license from Microsoft or as expressly set forth in the Microsoft Windows Server to Windows XP License Rights section of the NComputing EULA In all cases your rights and obligations with respect to the use of vSpace software with Windows Server software and Windows Client software are defined by both the NComputing vSpace software EULA and the applicable Microsoft Software License Agreement or EULA For more information on licensing with Microsoft operating systems see www ncomputing com mslicensing The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U S and international patents 2009 by NComputing Inc All rights reserved NComputing is a registered Trademark of NComputing Inc USA Microsoft and Windows are registered trademarks of Microsoft Corporation All trademarks are the property of their respective owners wWww ncomputing com NComputing L230 L130 User Manual TABLE OF CONTENTS EVITO O aa 3 Regulatory COMPINIANCE ascaris 4 Produc OVE W suonissa Enep E E AE AEE E E EES 5 What is vSpace Virtual Desktop software cccccccceeccceeeeeceeeeeeeeeeeeeeesseeee
35. enaess 26 Configure the Access Device AE W Waar cccccccccceecccsececcseccceeeenceeeseseeescesesceeeees 26 The access devicegcregie 2 9 W GR cccccccecccseccceeecceeeceeccceceseeesceessceeesesenseeens 26 Using the vSpace Management Console cccccccccsececseeeeceecesseeeeseeesseeeeseeeesaeeesees 30 Software Settings MOCal WA gy ccccccccseccscecesceececseeenceeeeceececceeeeceeesnceseseeeeessenesceeeess 32 SSSSIGMSMs Fee WD ooo sec ccdccecceetencecesdeecessetenceeendeeensestencseesdoewesestenseenedsseeesstenseeees 32 Information amp Settings cccceccccecceceeeeeseeeeceeeeeseeeeseeeesseeeeseeeesseeeeseeeesseeeeseeeeeseeeeas 34 USB Device ASSIGNMENTH S cccccccccsseccceececeececseeececeseueeeceusessueesseeessusessueeeseas 37 Software Settings LAN agro ansae cot anatinesenceustananateteuscsestanasatesaueesustanarceasouecciatanarsencuaie 38 Hardware Settings LAN lOCAl 2 0005 lt cc 0 0iscsccestecceeseseceuecstecseesntnsseeestecseseseesasesetecsecestse 39 Troubleshooting error messages c ccccceececeeeceeeeceeeeseeeeaeeeseeeeseesaueeseueeseeseueeseeeeaes 41 Error MESSAGES ON the ACCESS device ccccceecceeeceeeeceeeeeeeseeeeeeeseueeseeesaueeseeesaeeess 42 DHCP Server was not found cccceeccseeeceeeeceeeeeeeeseeeeseeeseueeseeeeseeeseeeeseeseneeseeeeaeeess 42 No Terminal Server found message ccccceecccssececeecesseeeeceecesseececeusesseeeseusetsaeeesees
36. er the administrator has set the vSpace software to allow using the USB port on L230 access devices e Administrator Password Displays whether an administrator password is set 36 NComputing L230 L130 User Manual e Autologon on the Host Station Displays whether the host PC is set to boot up without the Windows logon screen showing on the host PC The Serial Numbers item shows a list of serial numbers of access devices that have connected to the vSpace software For each serial number it shows the number of licenses required for that device the station number if available whether or not it is registered and a description of the device fi Network UTMA UTSA Settings SAX File Action wiew Help EG EX 4 UTMA UTSA Settings Number of licenses Stations Register status Serial Location Local Users and Groups Local Not registered UTMA UTSA D 1 E32 Local Computer Policy B Not registered UTMA UTSA D Software Settings local z Not registered UTMA UTSA D ge ahead Not registered UTMA UTSA D d Information amp Settings g Product Information E gi Licensee information Sa System Settings Serial Numbers S USB Device Assignment s a Software Settings LAN SS Hardware Settings LAN local USB Device Assignment s Note This feature is only available on the L200 amp L230 Joey t Network UTMA UTSA Settings File Action view Help 4 feal EX
37. er the cable NComputing L230 L130 User Manual Regulatory Compliance FCC Information This equipment has been tested and found to comply with the limits for a class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment to a power outlet on a circuit different from which the receiver is connected e Consult your dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference an
38. evice Setup Options with Password a dialog box will pop up where you will be required to enter a password twice Then when users click on the 29 NComputing L230 L130 User Manual Setup button in the Options sub menu they will be asked to enter the password No other menus are affected by this password NComputing recommends setting the password to improve security The Update Tab Your NComputing L Series access device may at times require a firmware update To do this select the Update tab and click on the Update button When the access device asks you for a password enter updateme without the quotes Your access device will walk you through the process of updating the firmware It is crucially important that you follow the instructions If you turn off the access device during the firmware update process it may become non functional After the firmware update process is complete reset the access device by turning it off and on Certain changes in the vSpace software require a firmware update in each access device connecting to it NComputing notifies customers when a firmware update is required by a given vSpace software update Using the vSpace Management Console Start the admin console from the Windows Start menu The application is called vSpace Console You can also start the management console by right clicking on the NComputing icon in the system tray and selecting vSpace Management Console
39. evice offers a full and independent computing experience Simultaneous desktop operation Each access device connects to a workspace created by vSpace on the host PC OS and can run its virtual desktop concurrently and independently through Ethernet Minimal Maintenance Required You only have to maintain and upgrade the host PC since the access devices have no CPU hard drive or CD ROM Small sleek design Allows more room in your office or on your desk and can even mount on the back of your LCD monitor with included bracket Eco friendly Since the access devices have no moving parts it makes no noise and saves energy by drawing only 5 watts Supports multiple resolutions NComputing L230 L130 User Manual 640x480 800x600 1024x768 and 1280x1024 by 16 bit colors Additionally the L130 supports 1440x900 by 16 bit colors and the L230 supports 1440x900 by 24 bit colors Microphone The L230 includes a microphone port Minimum System Requirements Host Computer For multiuser applications the host computer operating system can be Windows Server 2003 R2 SP2 Standard or Enterprise Edition 32 bit Windows Server 2008 SP2 Standard or Enterprise 32 bit or supported Linux distributions Microsoft Windows Licenses You are licensed by NComputing to use the vSpace software under the terms of the End User License Agreement EULA You must also acquire the appropriate number of Windows Server licenses and Client Access
40. he use of vSpace software with Windows Server software and Windows Client software are defined by both the NComputing vSpace EULA and the applicable Microsoft Software License Agreement or EULA For more information about licenses aa At the Choose destination location screen you can install to the default location or you can choose a different location When you are finished click on the Next button te Installing NComputing ySpace 4 05 001 NComputing vSpace Choose Destination Location NComputing vSpace will install in the following directory To install in this directory click Next To install in a different directory click Browse or type a new directory path Click Cancel to exit this program Destination Directory Browse At the Choose Password for Administrator screen select whether or not to use an administrator password If you choose to use an administrator password enter it and retype it Click on the Next button NComputing At this point one of the following ready to copy files screens will be displayed L230 L130 User Manual as Installing NComputing vSpace 4 04 005 NComputing vSpace Create Password for Administrator By setting this password you will be asked to enter it each time you change any entry in the NComputing console Alternatively you may wish to disable this password and use Windows policies to only give administrators access to the NComputing console
41. hich you received it if any as well as the NComputing access device named above hereinafter referred to as Licensed Device This EULA supersedes all other licensing terms for the Software and Licensed Devices Updates to the Software and or Licensed Devices supplied by NComputing through Internat hannad anamiannan ar athar maana arn alan eiuthinet ta thie ELI A At the software terms of use screen you may read the software terms of use document and print it out When you are finished click on the agree checkbox and then click on the Next button ee Installing NComputing ySpace 4 05 001 NComputing vSpace Terms of use Please read and accept the following terms of use Use the scroll bar to view the entire agreement or use the Print button feature You are licensed by NComputing to use the vSpace software under the terms of the EULA You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or user accessing Windows Server software You cannot use the vSpace software with Windows Client software i e Windows Vista Windows 7 unless a single user and no other user accesses the same Windows Client software at any one time or you are authorized to do so under an applicable license from Microsoft or as expressly set forth in the NComputing EULA see Microsoft Windows Server to Windows XP License Rights In all cases your rights and obligations with respect to t
42. ility to download a copy of the warranty at the time of purchase to keep for your records The warranty can be downloaded from the Download center in the support section of the NComputing website Please refer to the End User License Agreement EULA and Terms of Use TOU that are presented for your review during the software installation process The information contained in these documents is very important The EULA and TOU constitute agreements between you and NComputing and are accepted by you by installing and using the product It is your responsibility to print a copy of the EULA and TOU directly from the installer in order to keep for your records This product gives users shared access to computer resources It is not a computer and may not support all software applications especially high resolution graphics applications or 3D games that are designed to be supported by stand alone computers Similarly it may not support all hardware peripherals that are designed to be supported by stand alone computers Refer to your computer operating system and application software vendors license agreements for information on using these products with NComputing systems Additional software licenses may be required Microsoft Windows Licenses You are licensed by NComputing to use the vSpace software under the terms of the EULA You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each devic
43. ing Media E CCleaner Syscan A Coupons AllPrograms At any time during the registration process you can click on the Cancel button and the process will be cancelled or you can use the Back button to return to previous screens in the registration process to change your entries At the registration program welcome screen if vspace password protection is turned on you will need to enter your password Then Click the Next button If password protection was selected during vSpace installation a password entry box will now be displayed Enter password if needed Peace type Pe panmword ard Gen chod Neat gt bullion to coire wih the Regeteton Pogam Pot License wizard 7 Introduction Welcome this wizard will help you to register your software and activate NComputing L series devices active sessions on this host Computing 17 NComputing L230 L130 User Manual Next you are presented with the vSpace End User License Agreement EULA Click in the Il agree check box and then click the Next button lag A License wizard License End user license agreement Computing License End User License Agreement for NComputing vSpace with L series Devices This End User License Agreement EULA is a binding agreement between NComputing Inc and you Please read this entire EULA The terms and conditions set forth in this EULA app
44. irmware updates when it is on the same subnet as the host PC Q When I start my access device why does it not automatically update its firmware from the host PC like my other access devices do A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but it can only download firmware updates when it is on the same subnet as the host PC Q I can t download any vSpace software updates A Make sure that the software is registered and the correct TCP IP ports are open see Product Registration section Q Why does a warning message appear when install the vSpace software A Windows provides a firewall that displays a security warning message when a new network port is used see below If you click the Keep Blocking button you will not be able to find NComputing servers If you select the Unlock button the port will be open unless you block it manually If you select the Ask Me Later button the port will be open temporarily and the security message will continue to appear whenever the port is accessed Q Can the product support 10Mbps or 1Gbps A No only 100Mbps is supported Note Go to http Awww ncomputing com support aspx to see the latest FAQs 163 0045 Rev F 47
45. ly to the NComputing software named above hereinafter referred to as Software and include the media on which you received it if any as well as the NComputing access device named above hereinafter referred to as Licensed Device This EULA supersedes all other licensing terms for the Software and Licensed Devices Updates to the Software and or Licensed Devices supplied by NComputing through Internet based services or other means are also subject to this EULA unless other terms accompany those updates By installing or using the Software and or Licensed Devices you accept the terms and conditions in this EULA If you do not accept them do not install or use the Software and or Licensed Devices Using the Software and or Licensed Devices also operates as your consent _ to the transmission collection and holding of certain computer information For validation and LY I agree with the license terms lt Back Cancel Online Registration In the case of Online Registration follow the instructions below Otherwise skip to the section titled Offline Registration lf you want to online register your software and L series access devices leave the Register radio button selected and click Next lag License wizard Type of Registration Cad a Computing Register Add additional vSpace licenses Complete offline registration by using activation file lt Back Cancel At the Cust
46. n Now 43 NComputing L230 L130 User Manual When two access devices use the same serial number simultaneously the error message appears Check all serial numbers in the vSpace software admin console TS ERROR Stations Limit Exceeded TS ERROR Stations Limit Exceeded When an access device attempts to connect to the host PC and the number of allowed connections is exceeded this message appears Check how many access devices are connected to the host PC Check what operating system is installed on the host PC Troubleshooting error messages on the Host PC As Microsoft distributes Windows updates some security updates may cause module conflicts with the NComputing vSpace software The current color of the NComputing system tray icon displayed on the administrator s host station provides vSpace status information Sis 8 34 AM TA 8 34 AM vSpace is enabled and vSpace is enabled and running vSpace has been running normally but a minor system module disabled on this inconsistency has been noted system Please check NComputing online Knowledge Base for any recommended software update lf a module conflict is detected vSpace changes the color of the administrator s system tray console icon from green to either yellow or red depending on the severity of the problem that could be caused by the conflict See above table of screen shots At the same time a Warning message will be shown on the admi
47. ning x Incompatible wins2k sys module Please run the Space Update now or uninstall the latest Windows Hotfix Service Patch 7 Search Desktop A Ag a w 10 08 AM 31 NComputing L230 L130 User Manual Software Settings local The Software Settings local tree allows you to see and change settings for the host PC m Network UTMA UTSA Settings File Action View Help om e e C UTMA UTSA Settings E G Local Users and Groups Local isl Sessions E gt Local Computer Policy G Information amp Settings I g Software Settings local Sa USB Device Assignment s tak Sessions G Information amp Settings 8 USB Device Assignment s a Software Settings LAN SS Hardware Settings LAN local Sessions The Sessions item shows information about all the sessions currently active on the vSpace software By clicking on a session in the left window pane you will see two tabs of available information t Network UTMA UTSA Settings File Action View Help e gt 2 om E UTMA UTSA Settings Name User Status Client connection B Local Users and Groups Local Established but disconnect 43 Local Computer Policy I Software Settings local Established UTMA Og 192 168 0 97 iat Sessions amp Session 01 Session 02 A Session 03 D Information amp Settings USB Device Assignments d Software Settings LAN Hardware Settings LAN local
48. nistrator s console session recommending a software update be applied to the NComputing vSpace software The administrator warning message will be shown every time the system reboots until the MS update is removed or until an NComputing update for the module has been applied See screen shot below If a Microsoft update has created one of these conflicts a new software version will be distributed very quickly through the vSpace automatic software update feature i Warning x Incompatible win32k sys module Please run the vSpace Update now or uninstall the latest Windows Hotfix Service Patch o Search Desktop 2 Ipag 10 08 AM 44 NComputing L230 L130 User Manual Glossary Access device a network computing device using NComputing patented technology It doesn t use CPU VGA and PC chipsets it only uses a programmable SoC to connect to a Host PC An access device using NComputing User eXtension Protocol UXP can be connected to Host PCs by using the LAN cable Also it can be connected to remote PCs through the Internet using TCP IP Administrator a person who is responsible for managing a multi user computing environment such as a local area network LAN The responsibilities of the system administrator typically include installing and configuring system hardware and software establishing and managing user accounts upgrading software and backup and recovery tasks Alias a fictitious name used by an individu
49. nk overlay screen You can right click and select New User to add each desired individual user account When you are finished adding users close the Local Users and Groups utility and you will be brought back to finish the vSpace installation process Local Users and Groups File Action wiew Help Hi Bl Se Local Users and Groups Local Fea eee by Administrator Built ailias W Guest Built View GE SUPPORT_38 CN Microsoft Corporation This Refresh Export List Help Creates a new Local User account 11 NComputing L230 L130 User Manual At the vSpace successfully installed screen you have the opportunity to display and read print the latest readme file This file normally contains notes specific to the version of vSpace you have just installed Then select whether or not to immediately restart the computer we Installing NComputing ySpace 4 05 001 NComputing vSpace successfully installed computing You can start vSpace Console under Start gt Programs gt NComputing vSpace gt vSpace Console To start using the software you must restart your system Do you want to restart your computer now Yes want to restart my computer now O No will restart my computer later E Read me Read Me You can find the latest version of the readme file associated with this software release at the NComputing website www NComputing com lt http
50. om the vSpace admin console you can enter the domain that you want input to the Windows login dialog box upon connection In the Programs section you can define the application that launches when the access device connects to a host PC using that profile You can make the desktop come up or a define a program to be run that s specified by program name and the folder where it exists on the host PC In the Desktop Size section you can set the video behavior when the access device connects to a host PC using that profile You can set the resolution color depth and frequency For example you can choose a resolution of 1024x768 at a color depth of 16 bits The Mode Test button allows you to choose a desktop setting and do a basic test to see if it works with your monitor Click on the button and the video output will change to the specified resolution color depth and frequency To exit the video mode test press the Esc key on the keyboard Click on the OK button to save the changes and close the window Click on the Cancel button to discard the changes and close the window Note Some monitors may not properly display certain video modes The Password Tab The Password tab contains settings for protecting the access device options with a password UTMA Setup If you select Do not use Password there will be no password required to view or change the access device s settings If you select Protect d
51. omer Data screen if the data fields are not already populated enter the registered user s relevant information Each field in this window must be filled in Once all data has been entered click on the Next button J y License wizard Customer Data Please fill in the Following fields Any errors will be highlighted with a red background field Computing cet 18 NComputing L230 L130 User Manual Select the Register online using your internet connection and click Next y License wizard Registration Type Online or create off line registration file A Register online using your internet connection Create off line registration file ees Ce The registration wizard will then show you a list of all unregistered L series access devices that are currently connected to this vSpace host You cannot select which devices will be registered all devices shown in this list will be registered gt License wizard List of connected L series devices The Following un registered clients will be registered aT lt Back Next gt Cancel Before the registration wizard communicates with the registration server you will get the following Summary screen showing all user information that will be registered with the vSpace software Also any connected but unregistered L series access devices will be listed for registration If the data is correct click
52. or by simply double clicking on the NComputing icon in the system tray opace Management Console Station Information Wopace Send Message a Search Desktop ed Pe ENP 9 32 AM The current color of the NComputing system tray icon displayed on the administrator s host station provides vSpace services status information TAA 8 34 AM vSpace is enabled and vSpace is enabled and running vSpace has been running normally but a minor system module disabled on this inconsistency has been noted system Please check NComputing online Knowledge Base for any recommended software update 30 NComputing L230 L130 User Manual lf a module conflict is detected vSpace changes the color of the administrator s system tray console icon from green to either yellow or red depending on the severity of the problem that could be caused by the conflict See above table of screen shots At the same time a Warning message will be shown on the administrator s console session recommending a software update be applied to the NComputing vSpace software The administrator warning message will be shown every time the system reboots until the MS update is removed or until an NComputing update for the module has been applied See screen shot below lf a Microsoft update has created one of these conflicts a new software version will be distributed very quickly through the vSpace automatic software update feature ij War
53. ou can use groups to organize your access device records by any criteria Access devices can belong to as many groups as necessary Right clicking on the UTMA UTSA Device Group s tree item will bring up a context menu where you can create a group fi Network UTMA UTSA Settings File Acti view Help e E R C UTMA UTSA Settings Local Users and Groups Local 43 Local Computer Policy Software Settings local Software Settings LAN 3 Hardware Settings LAN local ere are no items to show in this view UTMA UTSA Device Grounf lt New gt New Logical Group View gt Export List Help aax Create new UTMA UTSA device logical group In the Enter UTMA Device group name window enter the group name and description Enter UTMA Device group name Description Group Name 41 NComputing L230 L130 User Manual Troubleshooting error messages Error messages on the access device DHCP server was not found DHCP Error If the access device cannot find a DHCP server this error message appears Make sure there is a DHCP server on the current network Make sure a LAN cable is connected to the access device Make sure the LAN cable connected to the access device is not a cross over cable Make sure the LAN cable is properly connected to the networking equipment lf there is no DHCP server on the current network change to using a static IP address See the
54. ou have successfully completed the registration process you can update the vSpace software directly over the Internet by selecting VSPACE Internet Update from the Start menu Note If the Enter Password window appears enter the vSpace administrator password you selected during vSpace installation Click the Connect button to check for a software update If there is a new version available click on the Download button to start the update process If there is no new version available click on the Exit button When the download is complete the installation of the new version will begin 25 NComputing L230 L130 User Manual Using the access device Configure the Access Device The access device screen The available connection list shows the vSpace hosts to which the device can connect Select a host from the list and click on the Connect button to start The Refresh button refreshes the available connection list computing The Options Menu The Options button brings up a menu where you can view and change the access device s settings Within the Options screen the Reset button resets the access device The Info button brings up a window to view the following information about the access device e Version the version of firmware running on the access device e Build The build number of the firmware running on the access device e Date The date of the firmware running
55. pe of pointer interface is used fi Network UTMA UTSA Settings BAX Fie Action view Help fa 2 amp Zz D C UTMA UTSA Settings Application loaded Information Local Users and Groups Local Local Computer Policy 7 amp Software Settings local Station name Session 01 ef Sessions user2 Session 01 user2 Session 02 Status Running R Session 03 i i Established but disconnect Information amp Settings isplay Id Terminal Client connection via TCP IP Sa USB Device Assignment s Terminal Client connection 2 Software Settings LAN k Pole device Pointer Id PS 2 device S Hardware Settings LAN local View Station and Stop Station 33 NComputing L230 L130 User Manual Note The View Station button may not be present if this function is disabled The View Station button is not present when you select the session that you are currently using To send a message to a session select the session and click on the Send Message button in the toolbar The Broadcast tab allows you to select an access device to send the message to a From entry and a message The access device must be connected to the same host PC The Network Broadcast tab allows you to send a message to an access devicel that is connected to the same host PC or a different host PC on the same network To view a session s screen select the session and click on the View Station
56. ration Type Online or create off line registration File nm ting Register online using your internet connection Create off line registration file lt Back Cancel You ll need to select the location where you wish to store the registration data file that you ll later email to NComputing Note that you cannot type directly into the Create activation file field but you must click on the Select button to navigate to the directory where you wish to store the offline registration data file License wizard Register offline Create the registration file Computing The window below shows the navigation screen that allows you to place the data file in the desired location Feel free to change the File name to something other than activation but don t change the Save as type field The registration file must be of type txt even though the data inside is encrypted and must not be modified License wizard x Register offline Create the registration file Compi lag License wizard Save File Register offline Create the registration file Save in OD NComputing vSpace c i NComputing Ip Utility Ld mo My Recent 3 TMPo1 Documents m TMPO2 Tmo IE TmMPO4 I TmPoS IO TmPo6 E License txt E TERM5_U5 TXT C Program Files NComputing vSpace activation txt Select My Documents g My Computer i J File name
57. same settings you can change when you use the Options window on the access device itself See the access device setup section for details on these settings Note There are four settings you can change in the Device Properties window that you can t change in the access device s Options window e One is the device s name You can configure it on the management console by clicking on the Connection Settings button e The second is the access device s group membership You can add the access device to a group or multiple groups by clicking the Member of Groups button and adding the groups to the list e The third is enabling and disabling USB on the selected device In the Device Properties window there is a checkbox labeled Enable USB on this device e The fourth is the Auto Connect feature It is available under the Connection Settings button in device configuration This feature enables configuring the access device to automatically connect using a specific profile when it is restarted or logged off You can print the access devices s information by clicking on the Print button For L230 devices a check box appears on the Device Properties screen that allows the administrator to specify whether or not the USB port can be used on that access device 40 NComputing L230 L130 User Manual In the UTMA UTSA Device Group s tree item you can create groups of access devices for administrative purposes Y
58. section on installing the access device for instructions No Terminal Server found message Message This occurs when the access device is set to find the host PC and it does not find the host PC where the vSpace software is installed Make sure the vSpace program is installed on the host computer Make sure the LAN cable is properly connected to the host computer Make sure the host computer and access device are in the same subnet local area network Make sure any firewall or anti virus programs installed in the host computer or network equipment are compatible with the vSpace software Host unreachable When the access device cannot connect to the host PC this message appears Make sure the server connection list is configured correctly See the section about configuring the access device Make sure the vSpace software Is installed on the host PC 42 NComputing L230 L130 User Manual Make sure the host computer and access device are in the same subnet local area network Make sure any firewall or anti virus programs installed in the host computer or network equipment are compatible with the vSpace software TS ERROR INVALID OR NO SERIAL NUMBER Hessage This message appears when no serial number exists in the host computer This message does not indicate an error regarding the serial number of the access device Please see the section about product registration to register the vSpace software and
59. seeeessaeeesees 5 COn epua DAOA iea a serve a r Se eee ed eases ieee eee 5 FEU CS ar E E E E E E E T 5 Minimum System Requirements cccccecccsecccseececeeeesseeeeceececseeesseeesesesseeeeseeeesseeeees 6 Host Computer eee 6 ASTO ae E E EE EEEE E EEE eee EO EE ee 7 Install the vSpace SOPMWALE cccccceeccceeecceeeeceeeeeceeeseeeessecesseeeeseeeessueesseeeessaeesseeesaaees 7 Connect Ihe ACCESS DEVIC S arere a 13 Network CONN CCHON ascanistmisancotansencsanccantoannesnceknccenimianncaninunisanisancanieisamistancamtelmnsas 13 Installation with monitor mount L130 and L230 only ec eeeececeeeeeeeeeeeeeeeeeeees 15 Product Registration ox sistesnsimvdtinstivacemadvarewstebatewadvavewud GranawesicvadewsteatexmeRRuastetuitenuaduncen 17 Online Registration cccecccsseccceeeeeceeeeceeeeeceeeeceeeeeseeeeseeeeeseeeeseueesseeesaeeesseeeesaaees 18 Offline Registration ccscseccceecesceeeseseeeseesescsnamee s MMMM MM Me cecccceecesseeesceees 21 Add Additional vSpace License cccccseecceeeeceeeceeseceeeceueecsuseseeeseueeseueeseeesseeens 23 Completing the Offline Registration ProCeSs ccccccseeeceeeeeseeeeeseeeeseeeeeseeeesaaees 24 TIS MAUI O le esses aa alae Me a E EERE 25 Updating the VSpace Software ccccecccceeecceeceeceeeeseeeesseeeeseeceeseeeeseeeessaeeeseeesseeesaes 25 Using the ACCESS COVICE cccceccccecccsececeeeceucecauceceecsusesseeccueeceueesseessusesseesaeeesus
60. sing a standardized interface socket and to improve plug and play capabilities by allowing devices to be connected and disconnected without rebooting the computer e UTMA Ultra Thin Multi Access 46 NComputing L230 L130 User Manual FAQ Q Must the versions of the vSpace software in a network be the same A Yes different versions can cause data communication problems Please keep all vSpace software updated with the latest version Q When I start my access device why is the server connection list blank I have the vSpace software on a host PC in my network I can connect to the host PC if provision its IP address in the access device A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but will never see the host PC in its server connection list Q When I go to the device list in the administration console why do some of my access devices never show up in the list A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but its record will never appear in the administration console s device list Q When I try to do a manual firmware update on the access device why does it not connect to the host PC and download the firmware A This condition occurs when the host and access devices are on independent subnets An access device can run in this mode but it can only download f
61. system and associated Client Access Licenses for simultaneous access by multiple users to the host computer you may install and run vSpace on a separately licensed Windows XP operating system for simultaneous access by multiple users in lieu of the Windows Server operating system You may only install and use either the Windows Server operating system software or the Windows XP Client operating system software but not both Microsoft does not provide any support for vSpace or for the Windows XP operating system in this configuration you should seek support from NComputing for issues relating to vSpace and its use with the Windows XP Client operating system 6 NComputing L230 L130 User Manual Installation Install the vSpace software Insert the Software Installation CD into the host PC s CD drive In most cases a window will automatically appear after a few seconds with installation options If it doesn t appear after 2 minutes go to My Computer open the CD drive s icon and start the Setup application At the installation screen click on the Install Program button computing Install Program vSpace Install Acrobat Reade ee Desktop Virtualization Software for NComputing L series View Quick Guide r t a Before the installation starts the installation software attempts to connect via the Internet to compare the software version on the CD with the latest software version on the NComputing server This

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