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Memjet SFP Mac OS X User Guide

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1. Troubleshooting Event Log Maintenance Print Usage Page Perform printhead maintenance and print information pages This option performs a quick clean of the print heads It takes about 90 seconds and consumes a small amount of ink This option performs a normal clean of the print heads It takes about 4 minutes and consumes a moderate amount of ink This option performs a full clean of the print heads It takes about 5 minutes and consumes more ink Print a printer configuration page Print a demonstration page Print a diagnostics page Print a page of supplies ink and printhead information Print a page of usage information For information on how and when to use the various Clean Printhead buttons refer to Printhead cleaning using the Toolbox on page 78 The remaining buttons shown above allow you to print much of the information contained in the previous screens 28 July 2011 v4 2 Confidential Page 75 of 99 memyee Routine Memjet maintenance e Memjet maintenance Your Memjet printer does not require any user intervention for routine maintenance Maintenance is generally automatic and carried out in the background and interrupted by any print commands which have precedence There is only one exception to this when the printer enters an extended cleaning function See Extended maintenance activity below If you find your printouts no longer match your expectations or do not lo
2. e Using the Toolbox application 28 July 2011 v4 2 Confidential Page 76 of 99 memyee Routine Memjet maintenance Printhead cleaning via the User Maintenance button If you are next to the printer you can clean the printhead using the User Maintenance button To perform a manual printhead clean 1 Lift the printer cover 2 Press the User Maintenance button as shown User Maintenance F TELLIS U Wi i button 3 The printer will execute an initial printhead wipe sequence which should remove the cause of any streaking Wait until the Power On Off button stops blinking A All cleaning operations consume ink The more thorough the cleaning operation the more ink is consumed It is recommended you always print one or more test pages at this point 4 Ifthe problem persists repeat step 1 within 10 minutes to initiate a more thorough printhead cleaning sequence Again wait until the Power On Off button stops blinking 5 Print a test page to determine whether the problem has been resolved 6 Ifthe second press of the User Maintenance button has not removed the problem you may repeat step 1 a final time within 10 minutes to initiate a more thorough cleaning operation Before issuing a test print again wait until the Power On Off button stops blinking A If the problem persists contact support personnel A quick way of obtaining a printout if you are near the printer is to press the OK Resume
3. 1 Look in the output tray for a jammed sheet of paper 2 Remove the jammed sheet carefully if found 3 Ifthe above does not yield results open the rear access door by pushing up on the door latch as shown A You DO NOT need to switch off the printer before opening the rear door It is quite safe to access the rear of the printer as there are NO HOT OR ELECTRICALLY CHARGED AREAS EXPOSED when the rear door is open 28 July 2011 v4 2 Confidential Page 62 of 99 memyee Printing with a Memjet printer 4 Open the paper tray 5 From the rear opening grab the paper with both hands and slowly remove it from the printer taking care not to tear it i hs Tiy ii nn ui Hy tinh Coser Maat Abii 6 Ifyou cannot see or grab the paper from the rear opening look for a jammed sheet of paper in the paper tray area 7 Remove the jammed sheet carefully from the paper tray if found taking care not to tear it 8 Slide the paper tray back into position 9 Close the Rear Access Door and then press the OK Resume button to continue printing At this point the printer may go through a cycle of printhead cleaning When ready all lamps on the Control Panel except the Power button should be extinguished A If the Alert lamp on the Control Panel comes on check that you have closed the rear access door properly See page 16 The printer will resume printing your document from the last page printed before the paper j
4. 28 July 2011 v4 2 Confidential Page 83 of 99 memyet Supplies and accessories 6 Insert the new printhead cartridge following the instructions contained in the Installing the printhead cartridge section on page 23 A Always consider the environment when disposing of printheads Follow your supplier instructions to ensure you are conforming to local regulations e Accessories There are currently no accessories for the Memjet printer 28 July 2011 v4 2 Confidential Page 84 of 99 memyee Troubleshooting e Troubleshooting This section contains a set of error conditions you may experience in various situations and suggestions for how to deal with such errors Should the suggestions found in this section not fix the problems you may be encountering contact support personnel e identifying your printer Once a number of Memjet printers have been installed on a network or if you have more than one USB connected printer uniquely identifying a printer will become mandatory when reporting issues or updating firmware To identify a printer 1 Ensure there are no lamps lit on the printer Control Panel other than the On Off button and that the On Off button is lit and steady 2 Ensure there are at least four sheets of paper in the paper tray 3 Press and hold down the OK Resume button on the Control Panel for over 5 seconds or until the Power On Off button starts flashing A number of pages will be printed of
5. To replace the printhead cartridge in your printer 1 Ensure all print commands have terminated and the printer is switched on and idle and that your ink tanks have been installed properly A DO NOT Replace the prithead cartridge when any of the ink tanks have been removed Always ensure all the ink tanks are installed before doing so Failure to do so may compromise ink delivery in your printer 2 Press the Printhead eject button shown below until the Attention lamp blinks This should take about 5 seconds This will open the printhead latch automatically Printhead Latch WHEL LEA aR T Printhead Eject button fa a IG w Fe oq Fe ee fy 1 i a hE ae caer Ih i J m 28 July 2011 v4 2 Confidential Page 82 of 99 memyet Supplies and accessories 3 Rotate and lift the printhead latch as shown to reveal the printhead cartridge A Always lift the printhead latch as far as possible It should be vertical when fully opened 4 Grasp the printhead cartridge by the handles and rotate the printhead cartridge towards the latch to disengage it as shown 5 Gently lift the printhead cartridge away from the printer as shown Lift until the old printhead cartridge is clear of the printer If you have kept the protective cover see the Printhead cartridge section on page 14 use it to cover the old printhead cartridge as there is always a chance some ink will remain in the printhead cartridge
6. m emje C Memjet SFP Mac OS X User Guide 23 9 1 5 4 4 Mac v4 2 28 July 2011 Read this before you go any further The following symbols are used in this document to highlight warnings potential hazards or best practice procedures and have the following meanings A Danger potential risk of personal injury including electrical shock burns etc A Warning potential risk of damage to printer and or surroundings A Important what you need to know to get the best from your printer 28 July 2011 v4 2 Confidential Page 2 of 99 memyee Safety e Safety Do not disassemble any part of your printer Electrical shock hazard There are no user repairable parts inside your printer Disassembly of any part of your printer will void all warranties Keep your printer well away from all heat sources and flammable substances Fire hazard Switch your printer off immediately and unplug the power cord from the wall socket if you see smoke rising from your printer you notice an acrid smell coming from your printer you see any sparks being emitted from your printer Contact your supplier as soon as possible A Risk of damage to printer or surroundings Install your printer on a flat level surface Your printer must remain level at all times Tilting the printer may cause undue leakage of ink and may damage your printer Use the Power button on your printer to power it down Removal of power to your printer in any
7. The extended paper tray will protrude from the body of the printer as show This is a design feature not a fault Using intermediate paper sizes The paper tray should be loaded only with ISO A4 US Letter or US Legal paper sizes and is designed to take paper from 70 gsm 181b Bond to 120 gsm 32 lb Bond weight However paper properties can vary widely between manufacturers so if the heavier weight paper you 28 July 2011 v4 2 Confidential Page 30 of 99 memyee Setting up your printer have chosen does not feed well from the paper tray use the manual feed tray at the rear of the printer Intermediate size paper up to US Legal size that cannot be loaded in the paper tray should be printed via the manual feed at the rear of the printer See Using the manual feed tray on page 56 for instructions 28 July 2011 v4 2 Confidential Page 31 of 99 memyee Setting up your printer e Installing printer drivers This section describes the installation of the latest Memjet printer drivers on your Mac Always use the latest Memjet printer CD to install your printer drivers Setting up a Memjet printer driver for the Mac consists of e Removing any old Memjet printers e Installing the Memjet printer drivers on your Mac e Updating of the firmware on your Memjet printer optional for networked printers e Adding one or more printers A The installation steps described below assume you are running OS X 10 6 operating system on y
8. clean dry and shady place If the paper came in resealable packaging it is recommended that you store it in that package Keep the paper tray clean for optimum printer performance Paper always sheds particles and these accumulate in the print tray over time These particles may get carried under the printhead and cause print quality problems Regular cleaning of the paper tray and removal of obvious loose particles from paper before loading the paper tray will minimise these problems 28 July 2011 v4 2 Confidential Page 5 of 99 memyee Table of Contents Getting to know your Memjet printer 10 What is in the Box 10 Main components 11 Printer 11 Printhead cartridge 14 Ink tanks 15 Features 16 Control Panel 16 Connector bay 17 Setting up your printer 18 Unpacking your new printer 18 Locating the printer 20 Installing the ink tanks 20 Installing the printhead 23 Loading paper 28 Loading A4 Letter size paper 28 Loading US Legal size paper 29 Using intermediate paper sizes 30 Installing printer drivers 32 Removing old printers 32 Installing drivers on your Mac 32 Updating firmware on your Menjet printer 36 Adding printers 37 Adding a local Memjet printer 38 Adding a networked Memjet printer 39 Printing with Memjet 44 Getting ready to print 44 Choosing your paper 45 Launching the Print command 45 Printing a test page 45 28 July 2011 v4 2 Con
9. Layout H Pages per Sheet 1 E i Layout Direction Me P PH Border Off Two Sid ecg Relate E e i Short Edge binding a er d _ Flip horizontally Cancel 9 The Two Sided tick box in the Common pane will automatically be selected 10 Click Print you will see that e Two sheets will be printed e The OK Resume button will flash e The Manual Feed lamp will be lit e Instructions will be displayed in your printer queue window as shown below 28 July 2011 v4 2 Confidential Page 52 of 99 memyee Printing with a Memjet printer m pa Memjet_ct_Bonjour 1 Job oro u F Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf Duplex Printing Your document is being printed on both sides of the page in two passes The first pass will print all pages on one side The second pass will print all pages on the i other side For the second pass re insert the pages printed in the first pass back into the Media Tray then press the flashing OK Resume button on the printer Status Name Sent Completed Printing Test_2004 pdf 4 31PM 11 Follow the instructions in the message window e Remove the printed sheets from the output tray e open the paper tray e insert the printed pages back on top of any other paper in the paper tray DO NOT change the orientation of the paper as you do so A For best results ensure the printed pages are dry
10. and very flat before re inserting them into the paper tray 12 Close the paper tray and press the OK Resume button The same two sheets will be printed on the reverse side Examine your printout to ensure it matches your needs otherwise repeat this operation selecting different options in the above sequence You may combine duplex printing with other allowable options to achieve just the sort of printout you require A You cannot do two sided printing from the manual feed tray If you attempt this the printer driver will pop up an error message PEN The 2 Sided Printing option Long Edge Portrait is not available when Source is set to Manual Feed To set Source to Main Tray select Continue To keep 2 Sided Printing at its previous setting select Cancel Cancel e Booklets Booklets are generated by folding in half sheets which have been printed on both sides so when you choose to print a booklet you automatically select two sided printing and 2 pages per sheet As a result the Pages per Sheet option is ignored and if you have not chosen the correct duplex print option a message will be displayed Booklet printing is best used for text and light color applications 28 July 2011 v4 2 Confidential Page 53 of 99 memyee Printing with a Memjet printer For example try this 1 Open a document of at least eight pages in Preview Select File gt Print Select your Memjet printer and select Pages F
11. at its rated speed from start of page to end of page If you see your printer slowing down between pages the most likely cause is slow delivery of data to your printer For some documents your computer may not be able to generate the data stream quickly enough to drive your Memjet printer at its rated speed Some applications render documents 28 July 2011 v4 2 Confidential Page 89 of 99 memyee Troubleshooting in such a way that even simple looking documents may generate a large amount of data Older Macs may be particularly subject to this isse Similarly delivering that data stream to your Memjet printer can require considerable bandwidth and a slow or overloaded network connection may give rise to similar symptoms A If you are printing to a local Memjet printer make sure it is connected via a USB 2 0 Hi speed connection Persistent warning message in OS X 10 5 You cannot do two sided duplex printing from the manual feed tray If you attempt this the printer driver will pop up an error message oy The 2 Sided Printing option Long Edge 7 Portrait is not available when Source is gt set to Manual Feed To set Source to Main Tray select Continue To keep 2 Sided Printing at its previous setting select Cancel i nn aie z In OS X 10 5 this message may persist reappear if you select Cancel then clear the Two Sided check box and select Manual Feed once again This behaviour cannot be changed To en
12. check box 3 When you are ready to continue click Install If you get into trouble with selections click on Standard Install This will take you back to the previous window 28 July 2011 v4 2 Confidential Page 35 of 99 memyee Setting up your printer 9 Irrespective of your choice about firmware updates the host driver software will continue to load on your Mac and successful installation will be communicated to you via a window similar to the one shown below Install Memjet Office Printer The installation was completed successfully O The installation was successful Introduction License Destinatio Installation Type iq Installation The software was installed SS Go Back Close A At this point DO NOT disconnect or switch off your USB connected printer The installation may not be finished if a firmware update is necessary e Updating firmware on your Memjet printer If you are updating the firmware on your printer if you have not cleared the Firmware Download Utility check box in point 8 sub point 2 on page 35 a window similar to the following will be displayed during software installation ANOO Firmware Download Utility inter Name Info Kind Memjet Office Printer 65B7CA 10 2 10 10 145 Bonjour Memjet Office Printer 65B7CB 10 210 10 179 Bonjour Memjet Office Printer 6587D2 10 210 10 11 Bonjour Memjet Office Printer 65B7E8 10 210 1
13. e The printer Power On Off button should be lit and steady e The interface cable USB or Ethernet is inserted properly in the printer e Fora USB cable also check that it is connected securely to your PC e Foran Ethernet cable check that the two lamps next to the cable are lit The orange lamp should be steady and the green lamp is likely to be flashing e There are no lamps lit on the Control Panel other than the On Off button and the On Off button is lit and steady e Ifthe On Off button is blinking the printer may be busy Check your PC screen for a message explaining what it is doing e One or more ink supply lamps lit but steady indicate low ink levels You may continue to print but you should replace relevant ink tanks as they are empty e One or more ink supply lamps lit and flashing indicate out of ink condition or missing ink tanks The printer will not function until you replace those ink tanks e The Attention lamp generally indicates the rear door is open see Attention lamp is lit on page 89 e Paper Jam lamp indicates a paper jam See Paper jam on page 61 e There is paper in the paper tray it is clean and inserted with the print side facing down If the above checks did not solve your problem see below Printer installation problems Installation of your Memjet printer should be trouble free and simple if you follow the directions given in section Setting up your printer on page 18 The few issues listed be
14. emi e E View paper usage Printer SFP0001022 Monochrome and Color Pages Summary Home Prints Supplies Mono best ee 15 Mono normal quality 18 Supplies Info Usage Info Color best quality 670 Setup and Status Color normal quality 528 General Settings All mono and color 1231 Network Settings Pages Output by Paper Size Troubleshooting g tput by Pape Letter A4 Legal Other Event Log All mono and color 1223 0 8 Maintenance Pages Output by Paper Type Plain Other All mono and color 1151 80 A Information displayed on this page may vary depending on your supplier 28 July 2011 v4 2 Confidential Page 71 of 99 memyee Managing your Memjet printer e Toolbox settings screens Using these screens various printer and network settings may be viewed and some settings changed General Settings The printer configuration settings information provided on this screen may be required when you are seeking support Using this screen you may also change the language used in all Toolbox screens To do this click the Language arrow and select your language then click Save Your printer driver language will not be affected by this change To access the General Settings page from the Home Page select General Settings ete a Memjet Office Printer General Settings e my em et View and change general printer configuration Printer SFP0001022 Firmware version 20110321 Home Firmware build info TIME Mon Mar
15. on e the Power On Off light is lit and steady A If you still can t see your printer listed contact your support personnel 3 Highlight the printer you wish to use and click Add 28 July 2011 v4 2 Confidential Page 40 of 99 memyee Setting up your printer 4 Your new printer will be displayed in the Printers pane of the Print amp Fax dialog as shown a A Print amp Fax lt 4 gt Show All Q Pr Memjet Office Printer Memjet Office Printer 1 OF line A Open Print Queue p LASI r _ _ _ _ _ _ S Options amp Supplies Location Kind Memjet Office Printer VL0_MJ10 0 4 Status Idle C Share this printer on the network Sharing Preferences es ee Default printer Last Printer Used s Default paper size A4 4 le Click the lock to prevent further changes A It is recommended that you test your printer when it is ready to print If there is a problem printing a a printer icon will appear in your Dock informing you of the fact 28 July 2011 v4 2 Confidential Page 41 of 99 memyee Setting up your printer Using IP address This method requires you to know the IP address of your Memjet printer This would normally be supplied to you by your support personnel If you wish to use this method without reference to a support personnel see Identifying your printer on page 85 for an explanation of how to obtain your Memjet printe
16. printer Control Panel This is useful in case you suspect your connection to the Mac is not working To print a test page simply press both Stop Cancel and OK Resume buttons together for more than two seconds see Control Panel on page 16 Using the Toolbox You may also print a test page from the Toolbox application as follows 1 Open the Toolbox Home Page see Accessing the Toolbox application on page 66 2 Navigate to the Maintenance page see the Maintenance section on page 75 3 Click the Print Demonstration button e Cancelling a print job You can cancel one or more print jobs that you have sent to your Memjet printer by any of the following methods 28 July 2011 v4 2 Confidential Page 45 of 99 memyee Printing with a Memjet printer On the printer Press the Stop Cancel button on the printer Control Panel This will cancel only the job currently being processed It will not cancel any other jobs that may have been sent to the printer On your Mac 1 Double click the printer icon in the Dock whilst the print job is running A Memjet Office Printer window similar to the one shown below will be displayed Memjet Office Printer 1 Job ere Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf Duplex Printing Status Name Sent Completed Printing Test_2004 pdf 2 33 PM 2 Select the print job you wish to cancel and click Pause Printer in the win
17. supplies at http www memjet com Network Settings Troubleshooting Event Log Maintenance 28 July 2011 v4 2 Confidential Page 70 of 99 memyee Managing your Memjet printer Ink details An information page for each ink color is provided Each page shows the amount of ink remaining accurate to about 5 ink tank information and your ink tank supplier s Web page To access an Ink detail information page from the Home Page navigate to the Supplies page then click one of the Ink Level links or select one of the Ink Details color from the Select a Supplies Page arrow The Black Ink Information page is shown below Eiter Toolbox Memjet Office Printer e Supplies Information m em et View ink and print head status Select a supplies e below Printer SFP0001022 pplies pag TER Black Ink Details x Supplies g Black Ink Details Supplies Info Percent remaining 65 s Usage Info Model number 0 Sona cet ieper Part number PN106101 G Setti ni anaemia Serial number 16 20 1973 03 24 18 50 40 369 Network Settings Buy supplies at http Awww_memjet com Troubleshooting Maintenance A Information displayed on this page may vary depending on your supplier Usage information Information on the number and type of pages printed is displayed in the Usage Information page To access the Usage Information page from the Home Page select Usage Info ee eee Memjet Office Printer Usage Information Kd m
18. tanks from the printer watching out for spills or stains Remove the upper pull tabs from the front of the ink tanks and replace them on top of each tank This operation is the reverse of that carried out in step 3 during installation see page 21 6 Wrap each ink tank in clean lint free absorbent material and place them in a sealed plastic bag as a precaution against any spillages during transport DO NOT remove the printhead before re packaging the printer The printhead 1s best left in the printer during transport 7 Empty the paper tray and re insert the paper picker stay see Removing the paper picker stay on page 19 to secure the paper picking mechanism for transport 8 Re package the printer in the original packaging material keeping the printer level at all times See Repackaging your printer in the Appendices on page 98 9 Ensure transport labels on the exterior box clearly indicate that the box is to be kept level at all times The printer should remain level at all times during transportation and storage Failure to do so may cause the printer to leak ink When re installing at the new location ensure there is sufficient free space around the printer and that it is placed on a flat level surface as set out in the Locating your printer section on page 20 A For environmental requirements during storage and shipping refer to Specifications on page 94 28 July 2011 v4 2 Confidential Page 96 of 99 memye
19. the ink tanks on page 20 You can continue to print for the moment utilising ink still in the printer but if the ink runs out altogether your printer will halt and you will not be able to print until you have replaced the empty ink tank s Up to 4 of an ink tank s volume may be available for emergency printing held in the ink delivery system 28 July 2011 v4 2 Confidential Page 60 of 99 memyee Printing with a Memjet printer A When you replace the ink tank the ink supply lamp on the Control Panel may not be extinguished for up to 30 seconds Out of ink If you continue to print after an Ink low message you may run out of ink altogether and your printer will stop printing Click on the bouncing Memjet print icon in your Dock to display your print queue window The message will reveal which color is missing Alert message Control Panel 0 00 Doco Local printer 1 Job mie rs amp 4 e O w 4 Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf Cannot print without replacing inks Black Ink Out Status Name Sent Completed Printing Test_2004 pdf 4 45 PM On the Control Panel e one or more color ink supply lamp s will be lit and blinking flashing e the OK Resume button will be flashing A Once you run out of ink the printer will not print any longer Action Required 1 Remove the empty ink tanks 2 Install new ink tanks
20. the printer level A The printer should remain level at all times during transportation and storage Failure to do so may cause the printer to leak ink 5 Take care to avoid bumping the printer during the move 6 When re installing it in the new location select the location as set out in the Locating your printer section on page 20 Remote relocation When transporting your Memjet printer to a remote location your printer will need to be re packaged To minimise the chance of ink leakage your printer must be placed in transport mode before repackaging This requires you to switch off the printer as set out below 28 July 2011 v4 2 Confidential Page 95 of 99 memyet Appendix Relocating 1 To place your printer in transport mode 3 Press the Power On Off and Stop Cancel buttons simultaneously for at least five seconds or until all the Control Console lamps begin to flash 4 Wait until all the Control Console lamps are extinguished Your printer is now in transport mode 2 To repackage your printer 1 Disconnect the power cable from the wall socket DO NOT switch off the power at the power outlet or remove the power cable before the Power On Off button has ceased flashing Failure to do so may damage your printer 2 3 4 5 Disconnect the USB or Ethernet cable from your printer Prepare the original packing material in which the printer was packaged when new Remove the ink
21. which the first will look similar to the one displayed below memyet Configuration Page General Settings Firmware version 20110321 Firmware build info TIME Mon Mar 21 13 41 43 2011 PROD k2 RELEASE MJ12 12 0 Device serial number SFP0001022 Language English US Internal memory MB 64 Print Settings Paper type plain Paper size letter IP Configuration Network status connected Mac address 00 50 c2 65 b7 cb Printer name DEV65B7CB Link speed auto Domain name Enable DHCP Yes Enable BOOTP No Enable AutolP Yes DHCP _ lease _ time seconds 0 IP address 10 210 10 179 Subnet mask 255 255 255 0 Default gateway 10 210 10 254 WINS server 0 0 0 0 Connection timeout seconds 120 Bonjour Configuration Bonjour enabled Yes Bonjour service name Memjet Office Printer 65B7CB Bonjour domain name DEV65B7CB local 28 July 2011 v4 2 Confidential Page 85 of 99 memyet Troubleshooting You will find both Device serial number and IP address on this page which will identify that printer uniquely You should always attempt to fix any problems that may arise This section lays out a suggested checklist you should perform before contacting support personnel Check that e The power cord is connected to the power supply the power supply is properly connected to the printer and the printer 1s switched on e There should be a blue lamp lit on the power supply to indicate it is receiving power
22. 0 189 Bonjour Memjet Office Printer 65BA2 3 10 210 10 62 Bonjour i Memjet Office Printer 65BA5E 10 210 10 151 Bonjour T Download Close 1 Select the printer on which you wish to update the firmware and click Download If you are not sure which printer to select see Identifying your printer on page 85 A USB connected printers will display the printer Device serial number in the Info column and USB in the Kind column Networked printers will show their IP address in the Info column and Bonjour in the Kind column 28 July 2011 v4 2 Confidential Page 36 of 99 memyee Setting up your printer 2 You will be asked to confirm that you wish to update the firmware of networked printers This window will not be displayed in the case of a USB printer Do you want to update the firmware of the network printer rer rer Tep No Yes J a a ee T Click Yes to confirm your choice The firmware in the printer you selected will be updated only if the firmware on your CD is later than the one in the printer If the firmware update proceeds the above confirmation window will be replaced by the following warning one Memjet Office Printer 65B7CB 10 210 10 179 IMPORTANT Updating the printer firmware do not interrupt the connection DO NOT switch off the printer DO NOT disconnect the cable The printer will restart when finished The Power On Off button will flash throughout the fir
23. 2 Confidential Page 59 of 99 memyee Printing with a Memjet printer Action Required To remove these alerts simply refill the paper tray following the instructions in Loading paper on page 28 When you re insert a paper tray containing some paper back into the printer e The Paper Out lamp will automatically extinguish e The Alert message will disappear e The printer will resume printing any print jobs in its print queue window Ink low Your Memjet printer uses separate ink tanks for each color Whenever you are running low on ink a bouncing Memjet print icon will appear in your Dock Click the icon to display your print queue window The message will reveal which color is running low Alert message Control Panel Memjet Office Printer 65B7CB 1 Job ere Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf Replace ink soon Black Ink Low Status Name Sent Completed Printing Test_2004 pdf 12 04 PM On the Control Panel the appropriate ink supply lamp will light two for Black ink as shown here If your printer is networked and not within view you can see the same information from the Supplies screens in your Toolbox application See page 70 Action Required On a Memjet printer this message is only issued when an ink tank is completely empty Whenever you see an Ink Low message you should replace ink tanks as needed see Installing
24. 21 13 41 43 2011 PROD k2 RELEASE MJ12 12 0 Supplies Device serial number SFP0001022 Supplies Info Language English US Usage Info Internal memory MB 64 Setup and Status General Settings Show Defaults Network Settings Troubleshooting Event Log Maintenance Network Settings This screen allows you to view and change basic network status and configuration settings of your printer To access the Network Settings page from the Home Page select Network Settings a Taian Memjet Office Printer Network status and configuration lt 9 m e my e E View and change network settings Select a network configuration page below Printer SFP0001022 Home Network Settings Supplies T Network Settings Supplies Infi TARN Network status connected sage Info Mac address 00 50 c2 65 b7 cb Setup and Status Printer name DEV65B7CB General Settings Link speed ame Fl Network Settings Connection timeout seconds 120 Troubleshooting Event Log Show Defaults Maintenance 28 July 2011 v4 2 Confidential Page 72 of 99 memyee Managing your Memjet printer A Do not change these settings without reference to your support personnel IP Configuration settings This screen allows you to view and change IP configuration settings on your printer A Changing printer settings through this screen may cause your printer to become unusable To access the IP Configuration settings page from
25. 28 July 2011 v4 2 Confidential Page 21 of 99 memyee Setting up your printer A The color ink supply lamps on the control panel will continue to blink throughout this process This is normal You can now proceed with the installation of the printhead cartridge 28 July 2011 v4 2 Confidential Page 22 of 99 memyee Setting up your printer e Installing the printhead cartridge Your Memjet printer cartridge is a delicate micro electrical mechanical device and should be treated with due care to avoid degradation of print quality A DO NOT touch the printhead cartridge ink couplings nozzle surface or the electrical contacts when installing the printhead cartridge Hold the printhead cartridge ONLY by the handles See Printhead cartridge on page 14 for the location of these features Do not place the unprotected printhead cartridge on any surface prior to installation in the printer Protect the printhead cartridge at all times from contamination by air borne contaminants such as dust or fibres A DO NOT unpack the printhead cartridge until the printer has been prepared for installation Delay in installation of the printhead after unpacking can compromise print quality due to dehydration 1 Ensure your printer is switched on and the Power button is lit and steady 2 Open the cover of your printer to reveal the printhead latch see Internal view on page 13 3 If the printhead latch is not raised press the Print
26. 4 m b Resetting original configuration settings e Factory default printer settings If for any reason you need to reset the printer settings back to their factory defaults press the Cancel button on your printer s Control Console until the Attention lamp flashes once This should take 30 seconds Keep the Cancel button pressed for the whole time A number of setup parameters in your printer will be reset to their factory default settings including e language e IP Configuration e Factory default print options If the layout of your printouts do not match your expectations resetting the printer driver options back to their original default settings may solve the problem To reset your printer driver to the original factory default options installed when you first set up your printer 1 With a document open choose File gt Print 2 Click on the Presets arrow 3 Select Standard from the pop up menu The next time you issue a print command to your Memjet printer the original setting configured during initial setup will be used 28 July 2011 v4 2 Confidential Page 78 of 99 memyet Supplies and accessories e Supplies and accessories This section contains information about e paper inks and other consumables that are suitable for your Memjet printer e how to replace consumables e how to care for them to get the best out of your printer A For information on sourcing new ink tanks or printheads cont
27. Feta Tooo Memjet Office Printer e Home Page my e my e E Printer status Ready Click a link below to view status or to change settings Printer SFP0001022 Home Supplies Troubleshooting Supplies Supplies Info Event Log Supplies Info View ink and print head status View recent printer events Usage Info Usage Info Maintenance View paper usage Perform printhead maintenance and print Setup and Status information pages General Settings Setup and Status Network Settings General Settings View and change general printer Troubleshooting configuration Event Log Network Settings Maintenance View and change network settings A There may be minor variations in layout depending on your printer supplier and the browser you are using Directly using the printer s IP address If you know the printer s IP address you can access the Toolbox application directly Simply key in your Memjet printer s IP address in the URL field of any Web browser to bring up the Home Page of the Toolbox application A To find out the IP address of your printer see Identifying your printer on page 85 28 July 2011 v4 2 Confidential Page 69 of 99 memyee Managing your Memjet printer e Toolbox information screens The following information is currently available through the Toolbox information screens Navigation instructions all commence from the Toolbox Home Page Supplies information The Supplies Information page shows a summa
28. K Resume button is not flashing then the most probable cause is the rear door being open Looking at the printer from the rear press the rear door at the top left corner to ensure the door closes properly See the Manual feed tray closed view in the Rear views section on page 12 If the OK Resume button is flashing then press it to resume printing If this fails 1 Press the Power button to turn the printer off 2 Turn it back on again If the problem remains contact support personnel Can no longer print to a networked printer If you can no longer print to a networked printer the most probable cause is that the printer has been switched off You may also get a similar problem if the IP address of the printer can no longer be reached by the printer driver In this case see your support personnel to resolve the issue in accordance with your network s access and security policies Cannot display the web page If you have tried to access the Toolbox Home page and failed the most common reason for such a failure is due to the printer being switched off The error message will vary with the Web browser application you use Safari will display the message Safari can t open the page To fix this problem switch the printer back on and try again If you are still having problems and you are using a networked printer see your support personnel Printer slows down between pages Your Memjet printer will always print a page
29. Lift the printer cover and the four ink tank slot covers to reveal the ink tank slots see the printer Internal view on page 13 2 Carefully remove the ink tanks from the blister pack ensuring you do not drop or otherwise damage them 28 July 2011 v4 2 Confidential Page 20 of 99 memyee Setting up your printer 3 Remove the upper pull tabs attached to each ink tank see the Ink tanks section on page 15 before inserting the tanks into their slots on the printer Save the upper pull tab by sticking it on the front of the corresponding ink tank as shown This will be used to re seal the ink tank vantilation hole on the top of the ink tank when you remove the ink tank for transportation see Remote relocation on page 95 4 There is a specific ink tank slot for each color Check the color coding on the ink tank and the slot and insert each ink tank into its respective ink tank slot as shown Note the double black ink tank fits into the rightmost slot A DO NOT apply excessive force when inserting each ink tank in its slot There is a mechanical key on each ink tank that prevents it being inserted into the wrong slot in the printer Each slot is color coded If you have any difficulty inserting any ink tank check its color and try another slot 5 Close the ink tank slot lids ensuring they snap down firmly 6 Close the printer cover and allow at least two minutes for the ink to fill the ink channels in the printer
30. Office Printer 65B66C Bonjour Memjet Office Printer 658672 Bonjour Name Memjet Office Printer 1 Location Mac s Mac mini Print Using Memjet Office Printer V10_MJ10 0 10 ref Add 3 Select the USB printer from the list as shown above Make sure the Print Using field shows Memjet Office Printer along with version information 4 Click Add You should see Memjet Office Printer displayed in the Printers pane of the Print amp Fax dialog A It is recommended that you test your printer when it is ready to print see Printing a test page on page 45 If there is a problem printing a printer icon will appear in your Dock informing you of the fact Click on that icon and expand the printer queue window until you can read the error message Adding further local Memjet printers More than one local printer may be connected to your Mac at the same time To connect another local Memjet printer simply connect its USB cable to your Mac switch the printer on and the printer should appear in the Printers pane of your Print amp Fax window e Adding a networked Memjet printer There are two ways in which to add networked Memjet printers Both methods rely on your network having been set up in such a way that your computer can access the printer Using Bonjour 1 Choose Apple gt System Preferences gt Print amp Fax preferences The dialog shown below should be displayed 28 July 2011 v4 2 Confiden
31. Refresh Device Service List Help Please select a device from the links below amp Local Memjet amp Networked Memjet 65B7CB amp Memjet Home and Office 4 Select your locally connected Memjet printer The Toolbox Home Page will be displayed and should look similar to the window shown here Teee Memjet Office Printer kad Home Page mMEemjJEeE rier status Ready Click a link below to view status or to change settings Printer SFP0001022 Home Supplies Troubleshooting Supplies Supplies Info Event Log Supplies Info View ink and print head status View recent printer events Usage Info Usage Info Maintenance View paper usage Perform printhead maintenance and print Setup and Status information pages General Settings Setup and Status Network Settings General Settings View and change general printer Troubleshooting configuration Event Log Network Settings Maintenance View and change network settings A There may be minor variations in layout depending on your printer supplier and the browser you are using 28 July 2011 v4 2 Confidential Page 67 of 99 memyee Managing your Memjet printer For a networked printer There are two ways to access the Toolbox application on your Mac for networked Memjet printers e Via the Show Printer Webpage button on Bonjour connected printers only e Directly using the printer s IP address Via the Show Printer Webpage button If you have
32. See Installing the ink tanks on page 20 3 Press the flashing OK Resume button on your printer After a while the ink supply color lamp s stop blinking and are extinguished The printer then executes a quick flush and any pending print jobs are automatically resumed A It may take up to one minute for the color lamp s and the OK Resume lamp to stop flashing as ink is distributed through the ink delivery structures in your printer Paper jam A It is imperative that paper jams and any other cause of printer failure be attended to promptly This is to ensure the printhead does not remain uncapped when not printing An uncapped printhead may become dehydrated and even unusable if left in that state for too long 28 July 2011 v4 2 Confidential Page 61 of 99 memyee Printing with a Memjet printer When the feed mechanism determines that a sheet has not completed its travel through the printer and exited correctly you will be notified and the printer will stop printing until the error is cleared Alert message Control Panel g ane Doco Local printer 1 Job opo o Delete Hold Job info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf Open the rear door and clear the paper path Paper Jam Status Name Sent Completed Printing Test_2004 pdf 4 06 PM On the Control Panel e the Paper Jam lamp will be lit e the OK Resume button will be blinking Action Required
33. Wait until the message disappears The printer will not respond until cleaning has completed Black Ink Low Replace with full ink tank Cyan Ink Low Replace with full ink tank Magenta Ink Low Replace with full ink tank Yellow Ink Low Replace with full ink tank Multiple Inks Low Replace with full ink tank Black Ink Out Replace with full ink tank Cyan Ink Out Replace with full ink tank Magenta Ink Out Replace with full ink tank Yellow Ink Out Replace with full ink tank Multiple Ink Tanks Out Replace with full ink tanks In the case of Black ink the two rightmost lamps will be ON 28 July 2011 v4 2 Confidential Page 92 of 99 memyee Troubleshooting Incorrect Cyan Ink Tank Remove ink tank clean electrical contacts and re seat it Incorrect Yellow Ink Tank Remove ink tank clean electrical contacts and re seat it Incorrect Magenta Ink Tank Remove ink tank clean electrical contacts and re seat it Incorrect Black Ink Tank Remove ink tank clean electrical contacts and re seat it Unauthorized Cyan Ink Tank Installed Remove ink tank clean electrical contacts and re seat it Unauthorized Yellow Ink Tank Installed Remove ink tank clean electrical contacts and re seat it Unauthorized Magenta Ink Tank Installed Remove ink tank clean electrical contacts and re seat it Unauthorized Black Ink Tank Installed Remove ink tank clean electrical contacts and re seat it Multiple Unauthorized Ink Tanks Installed Remove ink tank clean
34. act your supplier Your Memjet printer is a plain paper printer The paper that you print on directly affects the quality of the output Choosing paper that is compatible with your Memjet printer and using the right paper for each job are key to achieving the best quality results For good results paper should always be in good condition when used in your printer Do not use the paper if the sheets are in poor condition Do not use the paper 1f it is e moist e dusty has surface or edge dust e folded curled or wrinkled to any extent e out of shape e perforated torn or hole punched e has staples in it e Recommended paper Placeholder This section to be added by Brand Partner s 28 July 2011 v4 2 Confidential Page 79 of 99 r memjet Supplies and accessories O UET Use one of the recommended paper types listed above If you need to use different paper contact the supplier of your Memjet printer Paper types not recommended Treated paper is not recommended for use in your printer Do not use paper that is e carbon backed e textured e used for iron on or cold water transfer e pressure or heat sensitive e covered with adhesive Specific types of paper that must not be used are e envelopes e non microporous photo papers e coated laser paper e transparencies If in doubt contact support ersonnel Paper for two sided printing and Booklets Manual duplexing or Booklet printing is bes
35. am 28 July 2011 v4 2 Confidential Page 63 of 99 memyee Printing with a Memjet printer Rear door open After removing a paper jam you may notice the Alert lamp may still be lit This is generally an indication that your rear access door has not closed properly The following message will also be displayed in your printer queue window Doco Local printer 1 Job ere F Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf Cannot print unless the door is shut Rear Access Door Open Status Name Sent Completed Printing Test_2004 pdf 4 52 PM Once you have shut the rear door your document will be printed Excessive Tilt warning A Do not ignore an Excessive Tilt warning Prolonged excessive tilt can cause the printhead to deprime giving rise to print quality problems Your Memjet printer must be located on a flat surface Should this not be the case you will be notified and the printer will stop printing until the error 1s cleared The Attention lamp will blink on the Control panel and the next time you issue a print command an Alert message will be displayed as shown below To view this Alert message click on your Memjet printer icon in the Dock Alert message Control Panel Memijet_ct_Bonjour 1 Job oro Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf The printer cannot print
36. and Stop Cancel buttons together until the printer starts to print a demonstration page for about 3 seconds 28 July 2011 v4 2 Confidential Page 77 of 99 memyee Routine Memjet maintenance Printhead cleaning using the Toolbox The Toolbox Maintenance page also provides three Clean Printhead buttons which are analogous in their operation to those appearing in the printer driver Services tab Follow the instructions next to each Clean Printhead button to perform a manual printhead clean Printer Toolbox Memjet Office Printer ee e E Maintenance m em e View manual and print test pages This option performs a quick clean of the print heads It Quick Clean Printhead takes about 90 seconds and consumes a small amount of ink Printer SFP0000667 This option performs a normal clean of the print heads It Normal Clean Printhead takes about 4 minutes and consumes a moderate Home amount of ink Supplies z This option performs a full clean of the print heads It Supplies Info Fuli Clean Printhead takes about 5 minutes and consumes more ink Usage Info Print Configuration Print a printer configuration page Setup and Status General Settings Print Demonstration Print a demonstration page Network Settings Print Diagnostics Start a print diagnostics test Troubleshooting Event Log Print Supply Page Print a page of supplies ink and printhead information L Maintenance Print Usage Page Print a page of usage information
37. connected your networked Memjet printer using the Bonjour method see Using Bonjour on page 39 you can access the Toolbox application by the following steps 1 Choose Apple gt System Preferences gt Print amp Fax preferences A window similar to the one shown here should be displayed OOGA Print amp Fax gt Show All h Q Print Local Memjet g IP_connected Memjet Idle Last Used E AOR O r Networked Memjet Options amp Supplies Idle Location Mac s Mac mini Kind Memjet Office Printer V10_MJ10 0 10 Status Idle __ Share this printer on the network Sharing Preferences Default printer Last Printer Used Default paper size A4 eee aa gt a gt P cn Click the lock to prevent further changes 2 Select your networked Memjet printer and then Options and Supplies A window similar to the one shown here should be displayed General Driver Supply Levels Utility Name Memjet Office Printer 65B7CB Location Queue Name Memjet_Office_Printer_65B7CB_ Driver Version V10_MJ10 0 4 URL dnssd Memjet 20Office 2 OPrinter 20 5B65B7CB 5D _pdl datastream _tcp local bidi Show Printer Webpage 28 July 2011 v4 2 Confidential Page 68 of 99 memyee Managing your Memjet printer 3 Select General gt Show Printer Webpage in the resultant window Your default Web browser should open displaying the Toolbox Home Page as shown
38. ding it against the left side 28 July 2011 v4 2 Confidential Page 57 of 99 memyee Printing with a Memjet printer 9 Feed the sheet all the way into the printer Release the sheet when the paper feed picks the sheet and drags it forward If your printout requires more sheets the manual feed lamp will light on the Control Panel again and the OK Resume button will blink The message in your print queue window will change as shown OOO Memjet_ct_Bonjour 1 Job ORLO Delete Hold Job Info Pause Printer Supply Levels Printer Setup Status Name Sent Completed Printing Test_2004 pdf 3 11 PM Printing Test_2004 pdf Please load more paper into the paper tray Load Paper Keep feeding sheets until you have finished printing The manual feed lamp will stop blinking when finished A You may lower the manual feed tray flush with the rear of the printer by pushing down on it The supporting arms are designed to give way to pressure 28 July 2011 v4 2 Confidential Page 58 of 99 memyee Printing with a Memjet printer e Common printer messages and alerts This section covers some of the most common messages and alerts you will encounter in the course of printing and indicates normal user responses required There are two ways in which common printer messages and alerts are communicated e Through the printer Control Panel e Through an Alert message on your Memjet print queue window T
39. dow menu bar 3 Once the printer has been paused click on Delete in the window Menu bar The selected job will disappear from the window A Remember to click Resume Printer when you have finished deleting print jobs so the printer can continue to process subsequent jobs as they are queued 28 July 2011 v4 2 Confidential Page 46 of 99 memyee Printing with a Memjet printer e Using print options You may issue a Print command from any OS X application Print commands will bring up a print options dialog box which will allow you to choose the printer and customise the printout The features available in such dialog boxes may vary according to the application In this section we will use the ubiquitous Preview application print options dialog box To bring up this dialog box click File gt Print from your Preview window Print dialog box The picture shown here displays the print options dialog box associated with the Preview application for OS X 10 6 and is typical of print options dialog boxes Figure 4 Preview application Print dialog box Print Preview pane Common pane Printer Memjet_printer Presets Standard Copies 1 vi cbllated C Two Sided Pages All From 1 to 1 Paper Size A4 gt 20 99 by 29 70 cm am Orientation 6 Bj Preview v Auto Rotate O Scale 90 Scale to Fit Print Entire Image Fill Entire Paper Image
40. e A The largest paper size you can print on is US Legal 28 July 2011 v4 2 Confidential Page 50 of 99 memyee Printing with a Memjet printer See Using the manual feed tray on page 56 for instructions on setting up and feeding paper into the manual feed tray To print on custom sized paper 1 Open a document in Preview 2 Select your Memjet printer click the Preview arrow and select Paper Handling from the print options pop up menu Paper Handling E Pages to Print All pages B Page Order Automatic B rmn lofl gt gt gt M Scale to fit paper size Destination Paper Size 4 x 6 in B M Scale down only 3 Select Scale to fit paper size 4 Click the Destination Paper Size arrow and select your custom paper size from the pop up box 5 Select Scale down only if your document size is bigger than the paper in the printer 6 Click Print A If the Destination Paper Size does not contain the size you require you can try creating a Custom Page size For information on doing so see Mac Help for Creating a custom page size e Multi page N up You can print up to 16 pages of your document on one sheet on your Memjet printer This option is sometimes called N up printing and can be accessed as follows 1 Open a document in Preview 2 Select your Memjet printer and click on select the Preview arrow and select Layout from the print options pop up menu 3 Select the number
41. e and handling 81 Replacing ink tanks 81 Printhead cartridge 81 Sourcing new printhead cartridges 81 Printhead cartridge storage and handling 82 Replacing the printhead cartridge 82 Troubleshooting 85 Identifying your printer 85 Initial checks 86 Printer installation problems 86 Cannot install USB printer 86 Excessive tilting of printer 87 Rear door open 87 Test page does not print 87 Printing problems 87 Paper picking problems 87 Paper jams due to paper curl 89 Attention lamp is lit 89 Can no longer print to a networked printer 89 Cannot display the web page 89 Printer slows down between pages 89 Persistent warning message in OS X 10 5 90 28 July 2011 v4 2 Confidential Page 8 of 99 memyee Table of Contents Error operational status messages 91 Control Panel status messages 91 Status messages 92 Specifications 94 Appendices 95 Relocating your Memjet printer 95 Local relocation 95 Remote relocation 95 Unpacking your printer 97 Repackaging your printer 98 Notices and Regulatory statements 99 28 July 2011 v4 2 Confidential Page 9 of 99 memyee Getting to know your Memjet printer e Getting to know your Memjet printer e What is in the Box When you open the box containing your new Memjet printer you will find the following The Memjet printer A software and documentation CD A Memjet printhead cartridge Unpacking sheet 28 July 2011 v4 2 Confidential Page 10 of 99 memy
42. e edges of the sheets on a level surface 5 Load the paper stack into the paper tray with the recommended print side facing down 28 July 2011 v4 2 Confidential Page 28 of 99 memyee Setting up your printer 6 Ensure the maximum number of sheets in the paper tray does not reach any higher than the protruding lip on the Paper Width guide as shown here Figure 2 Paper tray loaded to its maximum capacity 7 Grip the top of the Paper Length guide with thumb and forefinger and squeeze the two tabs together to unlock it 8 Slide the guide until it rests gently against the edge of the paper stack ensuring that it 1s aligned with the A4 or Letter mark on the label on the bottom of the paper tray depending on the length of the paper you are loading 9 Gently push the Paper Width guide in until it pushes the paper stack against the opposite side of the paper tray 10 Re insert the paper tray into the printer until the face is flush with the body of the printer e Loading US Legal size paper US Legal paper at 8 2 x 14 is considerably longer than US Letter or ISO A4 and to accommodate it your paper tray incorporates a sliding section which can be extended to increase its total length Figure 3 Paper tray showing extendable section and release clips To load US Legal sized paper 28 July 2011 v4 2 Confidential Page 29 of 99 memyee Setting up your printer 1 Select your paper from one of the recommended pa
43. e in your print dialog box To do so 1 Click in the Printer field Printer v Memjet Office Printer a Memjet Office Printer 1 iS Preset 9 ai Nearby Printers b E Add Printer i Pages Print amp Fax Preferences UFrom 1 tory 1 Paper Size A4 B 20 99 by 29 70 cm Orientation Preview HJ m v Auto Rotate O Scale i ma a 1of5 C gt P gt Scale to Fit Print Entire Image O Fill Entire Paper Images per page 1 req Print 1 copies per page A list of available printers will be displayed as shown above 2 Select the appropriate printer Current Memjet printers default to the name Memjet Office Printer or some variation of those words Printer presets See the the standard Print dialog Help instructions for information on print settings present To access the the standard print dialog Help instructions 28 July 2011 v4 2 Confidential Page 49 of 99 memyee Printing with a Memjet printer 1 Click Preview in your print dialog box This will display a print preview of your document 2 Select File gt Print in your Preview menu 3 Click the Help icon in that print dialog 4 Navigate to Saving a group of print options as a preset Print dialog Help The print dialog will contain a Help icon in the form of a circled question mark as shown Clicking that icon will bring up either the MacOS X standard print dialog Help window or an application specific Help
44. ee Getting to know your Memjet printer e Main components Use this section as a reference when reading this document It identifies and locates the components that will be mentioned throughout the rest of this document Front view Printer cover 4 Paper tray 2 Output tray 5 Control panel 3 Paper stop 6 Cooling vents Paper tray 1 Paper width guide 2 Tray extension release clips 3 Paper length guide 28 July 2011 v4 2 Confidential Page 11 of 99 memyee Getting to know your Memjet printer Rear views Manual feed tray closed 2 3 Recessed connector bay 4 Rear access door latch Manual paper feed tray 5 Rear access door Paper feed Open tab Manual feed tray open 28 July 2011 v4 2 Manual paper feed tray 3 Paper guide Rear access door 4 Paper feed Open tab Confidential memyee Getting to know your Memjet printer Internal view 1 Printer cover 4 Printhead 7 Ink tank in slot 2 Printhead latch 5 Ink tank slot lid open 8 Ink tank slot 3 Fluidic couplings 6 Ink tank slot lid closed showing coupling 28 July 2011 v4 2 Confidential Page 13 of 99 memyee Getting to know your Memjet printer e Printhead cartridge 1 amp 10 Handles 5 Foil vacuum bag 2 Nozzles protective tape 6 Cardboard packing box 3 amp 8 Protective cover Flaps 7 Cover retaining clip 4 Protective cover 9 Electrical contacts tape 28 July 2011 v4 2 Confidential Page 14
45. electrical contacts and re seat it The Black Ink Tank is missing Insert or re seat the ink tank Ensure electrical contacts are clean The Cyan Ink Tank is missing Insert or re seat the ink tank Ensure electrical contacts are clean The Magenta Ink Tank is missing Insert or re seat the ink tank Ensure electrical contacts are clean The Yellow Ink Tank is missing Insert or re seat the ink tank Ensure electrical contacts are clean Multiple Ink Tanks are missing Insert or re seat the ink tanks Ensure electrical contacts are clean Printhead Latch Open Close printhead latch ensure printhead has been inserted properly Rear Access Door Open Close rear Access Door Excessive Tilt Error Your printer will not function until it is placed on a flat even surface Ink Sump Almost Full Your printer is nearing its end of life Contact support personnel Ink Sump Full Your printer may have reached its end of life Contact support personnel Load Paper Load paper into the paper tray Incompatible Printhead Your printer driver software may require updating Missing Printhead Remove and re insert your printhead contact support personnel for directions Unauthorized Printhead Remove and re insert your printhead contact support personnel for directions Paper Jam in the Manual Feed Remove cause of paper jam Paper Jam Remove cause of paper jam Power down your printer by pressing the Power On Off button If error persists contact Mecha
46. elicate micro electrical mechanical device and should be treated with due care to avoid degradation of print quality e Sourcing new printhead cartridges Contact your supplier to source new printhead cartridges 28 July 2011 v4 2 Confidential Page 81 of 99 ad a a memjet Supplies and accessories e Printhead cartridge storage and handling Once installed your printhead cartridge should remain in the printer Removing the printhead cartridge is not recommended even while transporting the printer If you need to remove the printhead cartridge and store it for any specific reason protect the printhead cartridge at all times from contamination by air borne or surface contaminants such as dust or fibres When handling a printhead cartridge hold the printhead cartridge only by the handles and do not touch the ink couplings the printhead nozzle surface or the electrical contacts e Always store printhead cartridges horizontally never on end e Do not expose printhead cartridges to freezing 0 C 32 F temperatures e Do not expose printhead cartridges to temperatures higher than 60 C 140 F e Allow printhead cartridges to acclimatise to ambient temperature before using in your printer e Replacing the printhead cartridge Your new printhead cartridge will be delivered packaged as shown in the Printhead cartridge section on page 14 A You do not need to switch off your printer to replace the printhead cartridge
47. fidential Page 6 of 99 memyee Table of Contents Cancelling a print job 45 Using print options 47 Printer presets 49 Page orientation 50 Custom paper sizes 50 Multi page N up 51 Two sided 52 Booklets 53 About resizing 56 Using the manual feed tray 56 Common printer messages and alerts 59 Paper Out 59 Ink low 60 Out of ink 61 Paper jam 61 Managing your printer 66 Accessing the Toolbox application 66 For a local printer 66 For a networked printer 68 Toolbox information screens 70 Supplies information 70 Printhead details 70 Ink details 71 Usage information 71 Toolbox settings screens 72 General Settings 72 Network Settings 72 IP Configuration settings 73 Toolbox Troubleshooting screens 74 Event Log 74 Maintenance 75 Memjet maintenance 76 Extended maintenance activity 76 28 July 2011 v4 2 Confidential Page 7 of 99 memyee Table of Contents Restoring print quality 76 Printhead cleaning via the User Maintenance button 77 Printhead cleaning using the Toolbox 78 Resetting original configuration settings 78 Factory default printer settings 78 Factory default print options 78 Supplies and accessories 79 Paper 79 Recommended paper 79 Choosing the right paper 80 Paper storage and handling 80 Ink 81 Sourcing new ink 81 Ink storag
48. fore launching a Print command you may find it useful to know how to e print atest page see page 45 e cancel a print job see page 45 28 July 2011 v4 2 Confidential Page 44 of 99 memyee Printing with a Memjet printer e Choosing your paper Check that you have the appropriate paper for the task The Memjet printer has been designed to print on plain paper but more demanding documents may require higher grade paper Always test your paper first to see if it meets your expectations To find out more about paper selection see the Paper section on page 79 To find out more about how to feed your selected paper into the printer see Loading paper on page 28 e Launching the Print command To print a document choose File gt Print This will bring the Print dialog box allowing you to set the print options for the job Once the Print dialog box is displayed you may choose the print options for the print job Print dialog box options vary according to the application used to launch the Print command For more information see Using print options on page 47 e Printing a test page To test your printer is working you may print a test page at any time There are two ways in which you can print a test page e using the buttons on your printer Control Panel e using the Print Demonstration button from the Toolbox On the printer You can print a test page without installing a printer driver by using the buttons on your
49. from the manual feed tray If you attempt this the printer driver will pop up an error message F The 2 Sided Printing option Long Edge Portrait is not available when Source is set to Manual Feed To set Source to Main Tray select Continue To keep 2 Sided Printing at its previous setting select Cancel Cancel f When the paper size in your printer does not match the size of your document page you may need to resize your document To do so you will need to set the appropriate document scaling option in your application print options dialog box e Using the manual feed tray The manual feed tray found at the rear of the printer as shown here is intended to handle paper which cannot be fed from the paper tray This generally includes all paper of weight up to 280 gsm 47 Ibs coated and all intermediate sizes smaller than US Legal These must be introduced into the printer one sheet at a time through the manual feed rear tray A You cannot do duplex printing or booklet printing from the manual feed tray If you attempt this the printer driver will pop up an error message To print from the manual feed tray 1 Open a document and select File gt Print 2 Select your Memjet printer and select Printer Features from the Preview print options pop up menu 28 July 2011 v4 2 Confidential Page 56 of 99 memyee Printing with a Memjet printer Print Q l as B baie Main Tray Source EWE
50. he Control Panel features a number of lamps which will light when you need to take some action You will find the full set of Control Panel lamp configurations in Control Panel status messages on page 91 To see the Alert messages associated with your errors display your Memjet print queue window by clicking on your Memjet icon in the Dock You may need to expand the size of your print queue window to be able to read the message s A Critical alerts will cause the print queue to pause until the cause of the error has been removed You will find the full set of Memjet print queue window messages in Status messages on page 92 Paper Out Perhaps the most common of the set of conditions you will be encountering the Paper Out alert usually indicates your paper tray is empty If you attempt to print when there is no paper in the paper tray a bouncing Memjet print icon will appear in your Dock Displaying your print queue window will reveal a message asking you to load paper Control Panel Alert message Doco Local printer 1 Job eco O Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf Please load more paper into the paper tray Load Paper Status Name Sent Completed Printing Test_2004 pdf 4 49 PM On the Control Panel the Paper Out lamp will flash A Your Memjet printer will not signal an empty paper tray until it is asked to print 28 July 2011 v4
51. he centre of the printhead cartridge 3 e Carefully remove the protective cover 4 10 Remove the protective strip from the electrical contacts While holding the printhead cartridge by the handle with one hand grasp the pull tab with the other hand and slowly and carefully peel back the plastic strip covering the electrical contacts A Dispose of the removed strip immediately and do not allow the removed strip to contact the electrical contacts 28 July 2011 v4 2 Confidential Page 25 of 99 memyee Setting up your printer 11 Remove the protective strip from the printhead nozzles While holding the printhead cartridge by the handle with one hand grasp the pull tab with the other hand and slowly and carefully peel back the plastic strip covering the printhead nozzles Maintain an angle of no less than 45 with the printhead surface when pulling on the strip i No less than 45 HHU A Dispose of the removed strip immediately and do not allow the removed strip to contact the electrical contacts or the printhead nozzles 12 Raise the printhead latch fully until it is upright so you can insert the printhead into the printer at an angle 28 July 2011 v4 2 Confidential Page 26 of 99 memyee Setting up your printer 13 When the printhead cartridge is fully inserted into the printer rotate it to a vertical position as shown 14 Slowly close the printhead latch The fluidic couplings should ad
52. head Eject button for three seconds This will automatically initiate printhead latch opening This process may take several seconds A If the Printhead Eject button fails to release the printhead latch as described contact support personnel DO NOT attempt to release the printhead latch in any other manner by yourself ss Ta Printhead Latch hy Mm r 5 Printhead B 4 Eject button Pi ar i 3 ALE F Er heer 28 July 2011 v4 2 Confidential Page 23 of 99 memyee Setting up your printer 4 Remove the fluidic cap protectors from the two fluidic couplings Printhead latch fully opened Fluidic cap protector Fluidic cap protector 5 6 Inspect the integrity of the foil vacuum sealing The foil bag should be formed tightly to the contours of the printhead cartridge as shown above If the foil is loose to any degree then the seal has been compromised 7 Carefully rip the foil packaging open at the notch Use scissors if your foil bag does not have a notch or if you are finding it difficult to tear the bag 8 Remove the printhead cartridge from the foil bag 9 Remove the orange protective plastic cover from the printhead cartridge Holding the printhead cartridge by the handle e Release the flaps covering the ink ports 1 and 2 28 July 2011 v4 2 Confidential Page 24 of 99 memyee Setting up your printer e Release the clip retaining the cover near t
53. ist A To narrow down the number of printer software drivers listed type Memjet in the Search field 6 Ju A in the top right hand of the window NO Printer Software h Q Fil Ceara ces eres Lexmark Z2400 Series Lexmark Z42 Gutenprint v5 2 3 Lexmark Z43 Gutenprint v5 2 3 Lexmark Z52 Gutenprint v5 2 3 Lexmark Z53 Gutenprint v5 2 3 Minolta PagePro 1100 Gutenprint v5 2 3 Minolta PagePro 6 Gutenprint v5 2 3 Minolta PagePro 6e Gutenprint v5 2 3 0 Minolta PagePro 6ex Gutenprint v5 2 3 Minolta PagePro 8 Gutenprint v5 2 3 Minalts DanaDrn RI Cutannrint uS 2 Cancel OK Click OK The Printer Software window will be replaced by the Add Printer dialog and your selection will be displayed in the Print Using field Optionally you can type a name for your printer in the Name field or accept the default name If you are connecting to a network with many printers you should change the Name field to a unique descriptor to help you identify the printer in the future In the Queue field type in the word Memjet followed by any other identifying data If you type a name in this field ensure your Print Using field still shows the printer driver selected in step 5 above Click Add Your new printer will be displayed in the Printers pane of the Print amp Fax dialog It is recommended that you test your printer when it is ready to print If there is a problem printing a a printer icon wil
54. l appear in your Dock informing you of the fact Click on that icon and expand the printer queue window until you can read the error message 28 July 2011 v4 2 Confidential Page 43 of 99 memyee Printing with a Memjet printer e Printing with Memjet The OS X 10 6 print architecture has standardised numerous print options and contains context sensitive Help text to help you navigate these options This section contains Memjet specific information you will need to obtain an optimum printout but will point you to the built in OS X context sensitive Help for further information on standard options A All examples in this section have been obtained using OS X 10 6 operating system Other versions of OS X operating systems screens may look different and options documented here may not be available or may be labelelled differently to what is described here e Getting ready to print Before you start to print with your Memjet printer check that only the Power On Off button is lit on the Control Panel shown here 1 below If any other lamps are lit refer to the Common printer messages and alerts section on page 59 to ensure the printer is ready to print If you can not fix the problem follow the instructions in the Troubleshooting section on page 85 until those lights are off Once you are ready to print e choose your paper e launch the Print command from your application e set print options for the print job Be
55. latch stay Before you can open the printhead latch you will need to remove the printhead latch stay used to ensure the printhead latch remains closed during transport A DO NOT dispose of this packing material Should you need to repackage the printer for transportation to a remote site you will need to re use this to ensure the printhead latch remains closed during transport Page 19 of 99 Confidential 28 July 2011 v4 2 memyee Setting up your printer e Locating your printer Space requirements To ensure proper access to the printer and adequate ventilation during use refer to the figure below for the various clearances required on each side of the printer 60 cm 24 in jj SSSSISHES ae A 20 cm 20 cm Gein A2 in 8 in 8 in e Powering up your printer To power up your printer 1 Connect your printer to the power supply See Connector bay on page 17 for the location 2 Connect the power supply to the mains power Your Memjet printer Power supply is auto sensing there is nothing to adjust For specifications see page 94 3 Press your printer Power On Off button When first installing your new printer all the color ink supply lamps will be blinking as well as the On Off button Installing the ink tanks Original ink tanks are supplied in a blister pack as shown in the Ink tanks section on page 15 To install the ink tanks in your printer 1
56. ld be fed into the printer from the manual feed tray at the rear of your printer A Some paper may be single sided This means the manufacturer applies special processing to one side of such paper to achieve best results When loading such paper into the paper tray remember to always load it with the recommended print side facing down A For information on use of the manual feed tray to print intermediate size paper see Using the manual feed tray on page 56 e Loading A4 Letter size paper The paper tray has been designed to hold up to 250 sheets of A4 US Letter paper at 80 gsm 22 lbs If you use heavier paper you may need to reduce the number of sheets The paper tray has two adjustable guides one for length and one for width as shown in the Paper tray picture on page 11 To load the paper 1 Select your paper from one of the recommended paper types See Recommended paper on page 79 for recommended paper types 2 Remove the paper tray from the printer ensuring that any packing material has been removed see Figure 1 3 Move the Paper Width and Paper Length guides to make space for the paper size you have chosen 4 Prepare a stack of up to 250 sheets of paper all of the same size for insertion into the paper tray as follows e Flex the sheets back and forth to loosen them then fan them a few times do not crease the paper e Remove any obvious loose paper dust from the surface or edges of the paper e Align th
57. le troubleshooting e Accessing the Toolbox application You may use the Toolbox application on both local printers connected via a USB cable and networked Memjet printers You will use different methods to access the Toolbox application depending on whether your printer is e a local printer e a networked printer e Fora local printer 1 Choose Apple gt System Preferences gt Print amp Fax preferences A window similar to the one shown here should be displayed A A A Print amp Fax lt gt Show All h Q Printers Local Memjet G Open Print Queue g e Memjet Options amp Supplies Location Mac s Mac mini Kind Memjet Office Printer V10_MJ10 0 10 Status Idle A IP_connected Memjet Idle Last Used _ Share this printer on the network Default printer Last Printer Used lt Default paper size A4 pP Click the lock to prevent further changes 28 July 2011 v4 2 Confidential Page 66 of 99 memyee Managing your Memjet printer 2 Select a local Memjet printer and then Options and Supplies A window similar to the one shown here should be displayed General Driver Supply Levels Utility Open Printer Utility Cancel OK ae Se 3 Select Utility gt Open Printer Utility Your default Web browser should open displaying the Toolbox Device Service Selection Utility page as shown Toolbox Device Service Selection Utility
58. low comprise some simple errors that may arise which you can fix on your own For all other errors contact support personnel Cannot install USB printer If you cannot see your USB printer displayed in the Printer pane of the Print amp Fax window when installing your first USB printer e your Memjet printer firmware may not have been updated e you may have a faulty USB cable 28 July 2011 v4 2 Confidential Page 86 of 99 memyet Troubleshooting To fix this 1 Check that your USB cable is connected and that the Memjet printer is switched On 2 Check that the Power On Off button lamp on the Control Panel is lit and not flashing 3 Install the printer drivers again see Installing printer drivers on page 32 If you still can t see your USB printer contact support personnel Excessive tilting of printer Your printer is meant to be installed on a flat level surface Should the surface on which the printer is sitting not be level the Attention lamp on the Control Console will be flashing see Control Panel on page 16 You must clear this error before you can continue To clear this error re locate your printer onto a firm level surface and wait for the recovery operations to take place automatically Once the printer has recovered the above window will disappear the Attention lamp will be extinguished and your print job will be carried out Rear door open If the Attention lamp is lit it may indicate
59. mmon pane remains visible as you choose any of the selectable panes below it The options in this pane will vary depending on the application used to launch the Print command In Preview this pane lets you select The printer this should show your Memjet printer See Selecting your printer on page 49 Printer presets see Printer presets on page 49 for help with this option Number of copies Page range Paper size this should match the page size of the document in your application Paper orientation A DO NOT use the Two sided check box on this pane See on page 28 July 2011 v4 2 Confidential Page 48 of 99 memyee Printing with a Memjet printer Variable pane The area under the horizontal line topped by the Preview button can contain a number of different options overlayed in that pane To see the available options click on the Preview arrow A print options pop up menu similar to the one shown below should be displayed Mauto Re Layout Color Matching Paper Handling Cover Page Scheduler O Scale ia a 1of5 P P gt Scale ta Printer Features r Images Summary __ Print 1 copies per page The options that will be covered in this document and that pertain to your Memjet printer options are e Preview e Layout e Paper Handling e Printer Features Selecting your printer If you have more than one Memjet printer that you can access you will need to select the appropriate on
60. mware update and at the end the printer will execute a restart 3 The Firmware Download Utility window will remain on your screen until you click Close This allows you to update the firmware of any other printer on your network or connected via USB When the Power On Off button ceases to flash and displays a steady light the printer is ready to print If any other lamps are lit or flashing on the Control Panel after a firmware update has terminated see Common printer messages and alerts on page 59 or Troubleshooting on page 85 for possible causes e Adding printers Whereas the installation of printer drivers on your Mac is the same no matter how your printer is connected adding printers will vary depending on whether your Memjet printer is connected as e a local printer via the USB port e a networked printer via the Ethernet port 28 July 2011 v4 2 Confidential Page 37 of 99 memyee Setting up your printer e Adding a local Memjet printer There are two methods you can use to add a local Memjet printer connected via USB Method 1 automatic To add a local Memjet printer after you have installed the drivers simply unplug the USB cable and plug it back in again Your Mac will automatically identify your printer and list it in your Print amp Fax dialog To see the printer name choose Apple gt System Preferences gt Print amp Fax preferences You should see Memjet Office Printer displayed in the Printer
61. nformation is used by Memjet software when printing on various paper e Sourcing new ink Contact your supplier to source new ink tanks e Ink storage and handling Memjet inks do not require special storage and handling Common recommendations are listed below but your particular location may require further considerations e Do not expose ink to freezing 0 C 32 F temperatures e Do not expose ink to temperatures higher than 60 C 140 F e Do not drop ink tanks e Allow ink to acclimatise to ambient temperature before using in your printer e Replacing ink tanks New ink tanks may be supplied in a blister pack as shown in the Ink tanks section on page 15 or in individual ink tank packaging A You do not need to switch off your printer to replace ink cartridges To replace the ink tanks in your printer 1 Ensure all print commands have terminated and the printer is idle 2 Lift the printer cover and the four ink tank slot covers to reveal the ink tanks in their slots see the printer Internal view on page 13 3 Carefully remove the ink tanks from their slots and dispose of these as indicated by your supplier 4 Follow the instructions in Installing the ink tanks on page 20 from step 2 A Always consider the environment when disposing of ink tanks Follow your supplier instructions to ensure you are conforming to local regulations e Printhead cartridge Your Memjet printhead cartridge is a d
62. nical Jam support personnel 28 July 2011 v4 2 Confidential Page 93 of 99 memyet Regulatory Information e Specifications Printing Secure ink management ensures correct ink Ink tracking need Speed Normal 60 ppm 1600 dpi x 800 dpi Bi directional ink status monitoring in Best 30 ppm 1600 dpi x 1600 dpi printer and driver l j j Paper tray A4 US Letter and US Legal Printhead Cartridge E e Menyet p tnaa Paper sizes ia d y user replaceable Manual feed tray 6 x 4 to US Legal Print pipeline Plain paper and microporous matte coated hardware Sge Cum E L DIE inkjet paper Max dot rate 900 million dots sec Paper tray 70 gsm to 120 gsm Single double sided Single sided simplex Paper weight a T oH Ib 3 7 bond rintin anual feed 70 gsm to gsm Manual emacs 18 Ib bond to 47 lb coated Software Paper tray Single tray 250 sheets 75 gsm 20 Ib bond sped pa Output paper tray WA SOT Mac OS X Mac OSX 10 5 from v10 3 and 10 6 Face up correct order Operating Systems 2 Fonts Page rendering using host computer fonts Environmental Hardware Operational Temperature 15 C to 35 C 59 F to 104 F CPU Two 32 bit ARM processors Humidi 20 to 80 RH non condensin RAM 64 MB SDRAM 7 Caria 8 mospheric i me kPa to 106 kP Printer Connectivity pressure Oa USB Supp
63. nsert the latest Memjet printer driver CD in your Mac The CD icon should show up on your screen HostinstallCD 3 Double click on the CD icon that appears on your screen The contents of the CD will be displayed in a window Double click on the OSX folder in that window MHO_Cand_Feb14 x l of 4 selected Zero KB available Name amp Date Modified Size Kind Autorun inf Yesterday 11 50 AM 2 KE Unix Executable File gt E osx Yesterday 12 23 PM Folder gt win Yesterday 12 23 PM Folder _ WinSetup exe Yesterday 11 51 AM 1 6 MB Document 4 Another window will be displayed showing a file ending in mpkg This file is the driver installer package labelled as such in your Finder screen Double click on that file to install the Memjet printer drivers lua OSX Fad 2 items Zero KE available Name Date Modified Size Kind LegalNotice pdf Yesterday 178 KE Portable Document Format PDF Memjet K2_ V10_M 10 0 4 mpkg Yesterday Installer package 5 The Welcome screen appears This will guide you through the installation of your driver Click Continue Install Memjet Office Printer Welcome to the Memjet Office Printer Installer Introduction You will be guided through the steps necessary to install this software License Go Back Continue O SEOSE 28 July 2011 v4 2 Confidential Page 33 of 99 memyee Setting up your printer 6 A License Agreemen
64. of 99 Getting to know your Memjet printer memyee Ink tank blister pack 2 Upper pull tab Page 15 of 99 Confidential 28 July 2011 v4 2 memyee Getting to know your Memjet printer The features of the printer that you will use most frequently are highlighted in this section e Control Panel The Control Panel has three control buttons along with nine indicator lamps to communicate printer status information The Power On Off and OK Resume buttons are also backlit as shown below l Tay i TNA Y Paper Jam lamp OK Resume button Paper Out lamp Stop Cancel button Power On Off button Power lamp Attention lamp OK Resume lamp Manual Feed lamp O A O N SO ONO QO Color Ink Supply lamps 28 July 2011 v4 2 Confidential Page 16 of 99 memyee Getting to know your Memjet printer e Connector bay 1 Recessed connector bay 3 Ethernet port 2 Power socket and cable 4 USB port and cable 28 July 2011 v4 2 Confidential Page 17 of 99 memyee Setting up your printer e Setting up your printer Printer installation consists of e Removing your printer from its packaging e Installing it on a desktop see page 20 e Powering up your printer see page 20 e Installing the ink tanks see page 20 e Installing the printhead see page 23 e Loading paper in the front paper tray see page 28 e Installing the printer driver see page 32 The included Quick Start Guide p
65. of pages you wish to print on one sheet of paper from the Pages per sheet pop up box Layout 1 2 Pages per Shee tsi 6 Layout Direction 9 16 Border None be Two Sided Off H _ Reverse page orientation _ Flip horizontally Cancel 4 Click Print 28 July 2011 v4 2 Confidential Page 51 of 99 memyee Printing with a Memjet printer A The largest paper size you can print on is US Legal Two sided printing produces a more compact document allowing you to cut down the amount of paper you use Although your Memjet printer is not equipped with an automatic duplexing mechanism you can still print on both sides of each sheet by manually re inserting a batch of printed sheets into the paper tray Your Memjet printer driver provides an option to simplify two sided printing Two sided printing is best used with text and light color applications A Not all paper can be used for two sided printing Specifically paper that has a preferred or specially prepared side will generally be unsuitable Also check that the paper is within the specifications of supported paper in Recommended paper on page 79 For example try this 5 Open a document of at least four pages 6 Select File gt Print 7 Select your Memjet printer and select Layout from the Preview print options pop up menu 8 Click the Two Sided arrow and select the binding location from the pop up menu as shown in the picture below
66. ok as good as they did when the printer was new the section labelled Restoring print quality may be of help If necessary you can set the printer back to its original configuration settings e Extended maintenance activity Not all automatic maintenance operations can be interrupted If your printer seemingly refuses to print and the On Off button 1s blinking it may have entered an extended maintenance activity Click the Memjet printer icon in dock the for further information When undergoing extended maintenance the following Alert message will be displayed A Memjet Office Printer 65B7CB 1Job ath Delete Hold Jobinfo Paus ter Supply Levels lete Hold Job Ini Paus er Supply Level a Printing KT 40 Tracking System Please wait cleaning the printhead Cleaning in Progress Status Name Sent Comple Printing KT ystem 3 36 PM While this message is displayed your printer will not acknowledge any print commands This may take a few minutes Printing will resume when maintenance is complete e Restoring print quality If your printouts start to display streaks or similar problems your printhead may have accumulated paper dust fibres or other contaminants from the paper during printing In this case you may need to carry out one or more printhead cleaning steps There are three ways you can perform printhead cleaning e Using the User Maintenance button on the printer
67. orts USB 2 0 High speed Storage and Shipping Temperature 25 C to 50 C 13 F to 104 F USB Device 1 x Device port for host connection p 2 2 Humidity 5 to 95 RH non condensing LAN wired Ethernet 100 802 3 Ki heri mospheric 70 kPa to 106 kP User Interface pressure cats Input Control Panel Keypad Other Output Control Panel lamp Power Consumption 110 VAC 60 Hz 220 VAC 50 Hz Toolbox PC application OFF lt 1 W OFF lt 1 W Ink and Paper ra oe W Mente oi W Printing 30 2 W Printing 32 4 W Ink tanks Sune ane Power Supply External power adaptor Fem pentane 110 240 VAC 50 60 Hz 150 Watts Ink dry time Less than 1 second paper dry to the touch Weight 12 kg before leaving printer t Dimensions 420 w x 225 h x 550 d mm Ink replenishment Individual ink tank replacement AN Document content specific application printing techniques lower end PCs and network bandwidth limitations may all prevent maximum print speed from being achieved A All Host Operating Systems should be updated to the latest supported version unless otherwise specified Javascript must be enabled in your browser 2 A PowerPC based Macs are not supported 28 July 2011 v4 2 Confidential Page 94 of 99 memyee Appendix Relocating e Appendices e Relocating your Memjet printer Once your printer is set up and working to your satisfaction you should not move it but leave it connected and switched on for best perfo
68. other manner may damage your printer Switching off your printer Do not switch off your printer if any of your ink tanks have been removed Always ensure all the ink tanks are installed before doing so Failure to do so may compromise ink delivery in your printer Ensure adequate ventilation to your printer Blocking ventilation openings around the printer may cause your printer to overheat and become damaged Keep liquids and heavy objects away from your printer The outer shell is plastic Heavy objects may warp it damaging your printer Liquids may discolor or damage the skin and if they penetrate it may damage your printer beyond repair Use only the supplied power supply and cord Use of any other power supplies or cords may damage your printer and void your warranty Use only authorised consumables Use of any printhead other than those authorised Memjet technology printheads will damage your printer and void your warranty Use of unauthorised inks or ink tanks may damage your printer and will void your warranty Use only appropriate paper Inappropriate paper may cause damage to your printer In particular you should not use 28 July 2011 transparencies kinked curled or cockled paper paper which is too thick v4 2 Confidential Page 3 of 99 memyee Safety e paper with any staples or pins in it Clear paper jams promptly To avoid further problems attend to all paper jams and any other cause of printer failure prom
69. our Mac Where another version of OS X differs significantly from the behaviour described specific reference will be made to such differences e Removing old printers Before installing a new printer driver it is preferable to remove any previous Memjet printers appearing in your Print amp Fax window This is to avoid possible confusion when selecting your Memjet printer To do so 1 Open the Print amp Fax window from your System Preferences window 0 0O00 Print amp Fax a gt J show all a Printers Memjet Office Printer e Ie Open Print Queue Options amp Supplies Location Mac s Mac mini Kind Memjet Office Printer V10_MJ10 0 4 Status Idle Share this printer on the network Default printer Last Printer Used Default paper size A4 N E Click the lock to prevent further changes 2 Select printers you wish to remove appearing in the Printers pane on the left of the window and click on Delete button e Installing drivers on your Mac To Install a Memjet printer driver on your Mac execute the followings steps 1 Ensure your printer is powered on see page 20 and connected If you are installing a Local printer it should be connected to your Mac with a USB cable 28 July 2011 v4 2 Confidential Page 32 of 99 memyee Setting up your printer If you are installing a Networked printer make sure both your Mac and the printer are connected to the network 2 I
70. per types See Recommended paper on page 79 2 Remove the paper tray from the printer ensuring that any packing material has been removed see Figure 1 3 Extend the length of the paper tray by pinching the release clips see Figure 3 and pulling out the paper tray extender section 4 Move the width and length guides to make space for the paper size you have chosen 5 Prepare a stack of up to 250 sheets of paper all of the same size for insertion into the paper tray as follows e Flex the sheets back and forth to loosen them then fan them a few times do not crease the paper e Remove any obvious loose paper dust from the surface or edges of the paper e Align the edges of the sheets on a level surface 6 Load the paper stack into the paper tray with the recommended print side facing down 7 Ensure the maximum number of sheets in the paper tray does not reach any higher than the protruding lip on the Paper Width guide see Figure 2 8 Grip the top of the Paper Length guide with thumb and forefinger and squeeze the two tabs together to unlock it 9 Slide the guide until it rests gently against the edge of the paper stack ensuring that it is aligned with the Legal mark on the label on the bottom of the paper tray 10 Gently push the Paper Width guide in until it pushes the stack against the opposite side of the paper tray 11 Re insert the paper tray into the printer and push it gently until it comes to a firm stop
71. ptly Avoid large temperature variations Install your printer in a protected location away from direct sunlight open windows or any other places subject to temperature extremes If you are moving the printer allow sufficient time after installation for the temperature and humidity of the internals of your printer to arrive at equilibrium with the surroundings Avoid shaking or bumping the printer Your printer is a complex piece of equipment Heavy shaking or bumping may damage it 28 July 2011 v4 2 Confidential Page 4 of 99 memyee Getting the best out of your printer A Getting the best out of your printer Turning off power to your printer Your printer is best left powered on when you are not using it However if the printer will not be used over an extended period of time e g a couple of weeks it should be turned off using the Power On Off button Do not remove consumables unless replacing them Printheads and ink tanks should remain in the printer once installed Their removal and re insertion is not recommended unless replacement is necessary Your printer works best on a firm vibration free surface Undue vibration may cause print problems on your documents Use paper appropriate to the task Use plain paper for all documents where possible Use presentation paper for higher print quality demands Store paper appropriately Paper quality is vital to ensure printout quality When not in use store your paper flat in a
72. r s IP address A If you are using this method without support personnel support ensure the printer s IP address is reachable from your Mac To connect your Memjet printer using this method 1 Choose Apple gt System Preferences gt Print amp Fax preferences The dialog shown below should be displayed RAAN Print amp Fax a No printers are available Click Add to set up a printer Add Printer button 4 Default printer Last Printer Used B Default paper size A4 B 1 rr Click the lock to prevent further changes 2 Click on Add Printer at the bottom of the Printers pane The Add Printer dialog will be displayed showing a list of all the printers in your network Select the IP icon on the top of the Add Printer dialog to display the following dialog Add Printer 0 a Default Fax IP Windows Search Protocol HP Jetdirect Socket a a gt Address j Enter host name or IP address K Queue Leave blank for default queue Name No Se ectior Location No Selectio Print Using 28 July 2011 v4 2 Confidential Page 42 of 99 memyee Setting up your printer Click the Protocol arrow and select HP Jetdirect Socket Key in the IP address of your printer in the Address field Click the Print Using arrow and select Select Printer Software From the resulting window shown here select the appropriate Memjet Office Printer in the l
73. rinter tilt cleared Usage Into 1230 Insufficient VI cleared Magenta Setup and Status 1230 Low on ink cleared Magenta ee 1230 Insufficient VI cleared Cyan 1230 Low on ink cleared Cyan Network Settings 1230 Insufficient VI cleared Black Troubleshooting 1230 Low as ink cleared Black 1230 Insuficient VI cleared Yellow manlig 1230 Low on ink cleared Yellow Maintenance 1230 Ink tank insertion Magenta 1 _ Ink tank insertio Cyan CS ge OU a a a a a 1189 Ink tank insertion Black 1189 Ink tank insertion Yellow 1189 Power on 20110311 Refresh a This window will list the last 100 events that have occurred If you need to contact support personnel you may be asked to open this window on your Mac To access the Event Log page from the Home Page select Event Log 28 July 2011 v4 2 Confidential Page 74 of 99 memyee Maintenance Managing your Memjet printer The Maintenance page allows you to clean the printhead and print various diagnostic pages that can be useful in determining printer problems and helping to solve them To access the Maintenance page from the Home Page select Maintenance Printer Toolbox Memjet Office Printer eo E Maintenance Printer SFP0001022 Home Quick Clean Printhead Supplies Normal Clean Supplies Info Printhead Usage Info Full Clean Printhead Print Configuration Print Demonstration Print Diagnostics Print Supply Page Setup and Status General Settings Network Settings
74. rmance If you need to move it to another location in the house or in your office read the section labelled Local relocation below If you need to relocate it to a different building or office read the section titled Remote relocation on page 95 Local relocation Transporting the printer from one room to another in the house or to another office at work is considered a local relocation Local relocation does not normally require that the printer be re packaged before transportation To minimise the chance of ink leakage due to incorrect handling your printer must be placed in transport mode before relocation This requires you to switch off the printer as set out below 1 To place your printer in transport mode 1 Press the Power On Off and Stop Cancel buttons simultaneously for at least five seconds or until all the Control Console lamps begin to flash 2 Wait until all the Control Console lamps are extinguished Your printer is now in transport mode 2 Disconnect the power cable from the wall socket A DO NOT switch off the power at the power outlet or remove the power cable before the Power On Off button has ceased flashing Failure to do so may damage your printer 3 Disconnect the USB or Ethernet cable from your printer 4 Lift the printer keeping it as level as possible whilst doing so It is recommended that two people are used to lift and move the printer as this makes it easier to keep
75. rom to 8 in the Common pane Select Printer Features from the Preview print options pop up box oe oe Click on the Booklet arrow and select Booklet Left Binding from the pop up window as shown cool _ Printer Features H Print Quality Normal HA E Source Main Tray Hd LALE Media Type Plain Paper s Color Mode Color HH Booklet v Off Booklet Left Binding Booklet Right Binding 6 The following warning window may be displayed see below If so select Continue to set the two sided printing option that is compatible with the booklet binding option you have just selected ow The Booklet option Booklet Left Binding E is not available when 2 Sided Printing is set to Off 1 Sided To set 2 Sided Printing to Short Edge Landscape select Continue To keep Booklet at its previous setting select Cancel SSE Cancel a 7 Click Print You will see that e Two sheets will be printed e The OK Resume button will flash e Instructions will be displayed in your printer queue window see below 28 July 2011 v4 2 Confidential Page 54 of 99 memyeet Printing with a Memjet printer Memjet_ct_Bonjour 1 Job l Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf Duplex Frinting Your document is being printed on both sides of the page in two passes The first pass will print all pages on one side The
76. rovides a quick reference to the process described here Refer to that document for a pictorial overview e Unpacking your new printer Take care when unpacking your new printer and try not to destroy the packaging materials A The packaging materials should be retained in case you ever need to transport your printer to a remote location See Remote relocation on page 95 To unpack your new printer 1 Ensure the printer box is upright and on a level surface 2 Open the box and identify the Shipping Checklist see page 10 3 Carefully extract all the contents of the box and check the contents against those shown in the Shipping Checklist See Unpacking your printer in the Appendices on page 97 A If there is any variation between what has been delivered and what is described in the Shipping Checklist contact your supplier before proceeding 4 Check for any physical damage to the packaging or any of its contents prior to installation A DO NOT use any damaged components bring them to the attention of your supplier 5 Remove any obvious packing material in or around the printer and any external transport stays or tapes on the components 28 July 2011 v4 2 Confidential Page 18 of 99 memyee Setting up your printer Removing the paper picker stay Before loading any paper into the paper tray for the first time remove the packing material used to lock the paper picker during transport Removing the printhead
77. ry of your current ink and printhead pages To access the Supplies page from the Home Page click Supplies Info SE ee Memjet Office Printer e Supplies Information my em e E View ink and print head status Select a supplies e below Printer SFP0001022 pplies pag Supplies Information x Home Supplies l i Print head pages printed 1262 ee Cyan ink level 45 E Magenta ink level 50 St Setup and Status Yellow ink level 45 z General Settings Black ink level 65 EE Network Settings Buy supplies at http www_memyjet com Troubleshooting C Refresh _ Event Log Maintenance The percentages displayed on this page are accurate to the nearest five percent Printhead details The Printhead Details information page shows usage and identification details as well as a link to your printhead supplier s Web page as shown below To access the Printhead Details page from the Home Page navigate to the Supplies page then either click Print head pages printed or select Print Head Details from the Select a Supplies Page arrow Printer Toolbox Memjet Office Printer Supplies Information e my em e E View ink and print head status Select a supplies e below Printer SFP0001022 petes pug Print Head Details x Home Print Head Details Supplies Infi aT Total pages printed 1262 sage Info Model number PRINTHEAD Setup and Status Serial number A02GYX General Settings Buy
78. s pane as shown here ry Print amp Fax a gt Show All Q Printers Memjet Office Printer ife Used Open Print Queue Options amp Supplies Location Mac s Mac mini Kind Memjet Office Printer V10_MJ10 0 4 Status Idle _ Share this printer on the network Sharing Preferences Default printer Last Printer Used 4 Default paper size A4 4 wer Click the lock to prevent further changes Method 2 manual This is the method outlined in OS X Help 1 Choose Apple gt System Preferences gt Print amp Fax preferences The dialog shown below should be displayed aA Print amp Fax No printers are available Click Add to set up a printer Default printer Last Printer Used Ta Default paper size A4 2 M rr Click the lock to prevent further changes 28 July 2011 v4 2 Confidential Page 38 of 99 memyee Setting up your printer 2 Click the Add Printer button Select Default the topmost left icon in the dialog that pops up You should see a list of printers similar to that shown below Add Printer Kind LU LPPOULUIN 0357 UA buryuur MAKO PC MJ Mako SFP Demo USB Printer MJ7 10 Open Directory MCAYANAN PC HP Laserjet P1505 Open Directory MCHEONG PC Menjjet Office Printer Open Directory Memjet Office Printer Bonjour Memjet Office Printer USB Memjet Office Printer pgerrard mac Bonjour Shared Memjet
79. s per page 4 __ Print 1 copies per page Cancel Print eee eee Variable pane The Print Dialog box consists of three panes e Print Preview pane e Common pane e Variable pane Below these the Print dialog Help icon and the Convert to PDF button are found as well as the usual Pint and Cancel buttons A The contents of this dialog box will vary depending on the application you are printing from The Print dialog box for Word for Mac 2011 is reproduced below as an example o the different layouts displayed by the different applications 28 July 2011 v4 2 Confidential Page 47 of 99 memyee Printing with a Memjet printer Print Printer Memjet Office Printer Presets Standard B Copies amp Pages B Copies 1 8 Mi Collated Larern Ipsu Pages All C Current Page Selection O From 1 to 1 O Fage Range Enter page numbers and or page ranges separated by commas e g 2 5 8 aa 4 lof4 e me ral Show Quick Preview Page Setup Y 4 f m E PDFw Preview Cancel Print The Print Preview pane The Print Preview pane in the upper left displays a graphical representation of the document as it would look when printed using the currently selected print options Below that graphic are a set of controls that allow you to page through the document one page at a time or move immediately to its beginning or end Common pane The Co
80. second pass will print all pages on the other side For the second pass re insert the pages printed in the first pass back into the Media Tray then press the flashing OK Resume button on the printer Status Name Sent Completed Printing Test_2004 pdf 4 31 PM 8 Follow the instructions in the printer queue window e Remove the printed sheets from the output tray e open the paper tray e insert the printed pages back on top of any other paper in the paper tray DO NOT change the orientation of the paper as you do so A For best results ensure the printed pages are dry and very flat before re inserting them into the paper tray 9 Close the paper tray and press the OK Resume button The same two sheets will be printed on the reverse side Fold the two sheets according to the binding orientation you selected in point 8 and examine your booklet If it does not match your needs repeat this procedure changing the booklet binding orientation You may combine duplex printing with other allowable options to achieve just the sort of printout you require Should any of the other print options conflict with the Booklet setting you have selected the following error message will pop up Changing the setting of Booklet to Booklet Left Binding would cause a conflict that cannot be resolved No change will be made 28 July 2011 v4 2 Confidential Page 55 of 99 memyee Printing with a Memjet printer A You cannot do two sided printing
81. sure the above message does not re appear click Continue in the above message box You may then change the other settings 28 July 2011 v4 2 Confidential Page 90 of 99 memyet Troubleshooting e Error operational status messages This section lists all the status messages that you can encounter when using your Memjet printer Status messages can be conveyed both on your Memjet printer Control Panel and in Alert messages on your Memjet print queue window In some situations both avenues are used together See Common printer messages and alerts on page 59 for some examples Control Panel status messages The following status messages are displayed on the Memjet printer Control Panel using lamps For your convenience the Control Panel is reproduced here and the lamps identified 10 3 Paper Jam lamp 8 OK Resume lamp 3 Paper Out lamp 9 Manual Feed lamp 6 Power lamp 10 Color Ink Supply lamps 7 Attention lamp As mentioned elsewhere the Power lamp is e ON and steady when the printer is ready to operate e BLINKING when the printer is busy e OFF only when the printer is off Information conveyed by all other lamps is covered in the following table and classified into one of three types of message e User Intervention required operational status reached requiring your intervention 28 July 2011 v4 2 Confidential Page 91 of 99 memyee Troubleshooting e Warning recoverable error state requiring your inter
82. t Appendix Unpacking e Unpacking your printer This section provides a simple visual guide to unpacking your new Memjet printer See Setting up your printer on page 18 for detailed information on how to proceed after unpacking Par T Page 97 of 99 Confidential 28 July 2011 v4 2 memyee Appendix Repacking e Repackaging your printer This section provides a simple visual guide to repackaging your printer for transport as discussed in Remote_relocation on page 95 iam Jive Vi SJEO MESS New AS JD T D ii ae 28 July 2011 v4 2 Confidential Page 98 of 99 memyee Appendix Notices and Regulatory statements e Notices and Regulatory statements This is a place holder for Certificates and Statements to be inserted as appropriate by Brand Partner s e Edition Notice e FCC Compliance e European Community e WEEE directive EAE EOE e Environmental Protection 28 July 2011 v4 2 Confidential Page 99 of 99
83. t used for text and light color applications Not all paper can be used for double sided printing Specifically paper that has a preferred or specially prepared side will generally be unsuitable For successful printing in these cases the first side of the printed sheet should be dry and the sheet must be very flat when re loaded into the paper tray to ensure the second side is printed correctly Curled or cockled paper will cause misfeeds Try printing a small sample If the result is not up to expectations try printing on heavier grade or higher quality paper e Paper storage and handling Storage and handling are very important in maintaining your paper in top condition to produce the best quality output Common recommendations are listed below but your particular location may require further considerations e Store all paper flat Curled or bent paper can cause misfeeds e Store paper in a cool dark location with low humidity Light and UV radiation can damage paper e Keep paper wrapped prior to installing in printer to prevent dust from contaminating the surface If paper came in a re sealable container reinsert unused paper it the container when you have finished and seal it for protection 28 July 2011 v4 2 Confidential Page 80 of 99 memyet Supplies and accessories You must use only Memjet compatible ink in your Memjet printer The ink comes in cartridges which are configured for a specific type of ink and this i
84. t window will be displayed If you concur with the license conditions click Continue then Agree in the next window to continue AAA Install Memjet Office Printer Software License Agreement f English 3 Introduction Copyright c Silverbrook Research Pty Ltd 2011 All Rights Reserved License Portions of this Software contain copyrighted materials from Memjet s suppliers and licensors Terms governing use copying and distribution of such third party materials are set out in the Legal Notice accompanying this Software Mi To continue installing the software you must agree to the terms of the software license agreement h Click Agree to continue or click Disagree to cancel the installation and quit the Installer 7 You are then informed of the size of the printer driver software Click Continue Install Memjet Office Printer Select a Destination k Select the disk where you want to install the Memjet Office Printer software IE Macintosh HD 474 51 GB free 499 76 GB total 6 Introduction License Installing this software requires 16 MB of space You have chosen to install this software on the disk Macintosh HD Ms A Depending on whether this is the first time you are installing or not this window may not appear 28 July 2011 v4 2 Confidential Page 34 of 99 memyee Setting up your printer 8 The S
85. tandard Install screen provides options to install part of the driver or change the location where the printer driver is loaded Unless you have been directed otherwise you should not change the install location Install Memjet Office Printer Standard Install on Macintosh HD R This will take 16 MB of space on your computer Introduction License Destination Sele Click Install to perform a standard installation of Installation Type this software on the disk Macintosh HD 2 Change Install Location Customize GoBack Install If you are installing a local USB connected printer simply Click Install and go to Step 9 on page36 If you are installing a networked printer Check with your support personnel whether you should update the firmware on your networked printer If you are updating your firmware see Updating firmware on your Memjet printer on page 36 for instructions If you do not want to update the firmware 1 Click on Customize The following window will be displayed Install Memjet Office Printer Custom Install on Macintosh HD Package Name Action Size Introduction V Driver Upgrade 11 4 MB Li V Firmware Download Utility Upgrade 1 5 MB oe Vi User Manual Install 3 1 MB Destinatio Installation Type k Space 16 MB Remaining 474 49 GB Standard Install GoBack Install 2 Clear the Firmware Download Utility
86. te Mi P Ph Media Type Plain Paper gt Color Mode Color H Booklet Off Cancel ee 3 Click the Source arrow and select Manual Feed 4 Ifyou are using custom paper sizes refer to Custom paper sizes on page 50 5 The Manual Feed lamp on the Control Panel will flash waiting for you to insert the appropriate paper See Control Panel on page 16 and a message with instructions on how to perform a manual feed will be displayed on your print queue window To see the instructions click on your Memjet printer icon in the Dock and enlarge the window until your can see the text as shown in the following illustration Memjet_ct_Bonjour 1 Job ete A Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf g Follow these instructions to print using the Manual Feed Tray 1 Raise the Manual Feed Tray 2 Insert a page into the Manual Feed Tray Status Name Sent Completed Printing Test_2004 pdf 3 11 PM A The printer will accept paper from the manual feed tray for a limited period of time If the Manual Feed lamp stops flashing you will need to re send the document to the printer 6 Follow the instructions outlined in that message Raise the manual feed tray into position as shown using the paper feed Open tab see Rear views Manual feed tray closed view on page 12 The tray should lock into place 7 Place a single sheet onto the manual feed tray hol
87. the Home Page select Network Settings then click the Select a Network Configuration Page arrow and select IP Configuration Eer Tooo Memjet Office Printer Network status and configuration eo m em e E View and change network settings Select a network configuration page below Printer SFP0001022 Tae IP Configuration Supplies r IP Configuration Supplies Infi a ms Network status connected sage Info Mac address 00 50 c2 65 b7 cb Setup and Status Printer name DEV65B7CB General Settings Domain name Network Settings Enable DHCP T Troubleshooting Enable BOOTP E Event Log Enable AutolP W Maintenance DHCP lease time seconds 0 IP address Subnet mask Default gateway WINS server 0 0 0 0 Show Defaults 28 July 2011 v4 2 Confidential Page 73 of 99 memyee Managing your Memjet printer e Toolbox Troubleshooting screens The following screens may help in troubleshooting problems with your Memjet printer Event Log Your Memjet printer logs errors into a special buffer in printer memory The Event Log screen displays any errors logged by the printer as it responds to your commands or performs maintenance functions Printer Toolbox Memjet Office Printer Event Log gl m em e E View recent printer events Printer SFP0001022 Pages Event Description Home 1230 Frinter state change Online Supplies 1230 Frinter state change Offline a ake 1230 Door closed Rear 1230 F
88. the read door is not closed properly Looking at the printer from a rear view press the rear door at the top left corner to ensure the door closes properly See the Manual feed tray closed view in the Rear views section on page 12 Test page does not print This applies specifically to networked printers If you have set up your Memjet printer using a specific IP address see page 42 and your Test page does not print the most likely cause is an incorrect IP address Uninstall the printer see Removing old printers on page 32 then re install using the correct IP address and check that your Test Page prints correctly e Printing problems The most common printer problems are covered in the Common printer messages and alerts section on page 59 This section covers other issues that may arise in the course of operating your Memjet printer Paper picking problems The most common causes of paper picking problems are e Paper sheets sticking together e Paper dust e Single sided paper loaded into the printer tray the wrong way up In all cases you will need to re load you paper tray 28 July 2011 v4 2 Confidential Page 87 of 99 memyeet Troubleshooting Re loading paper Paper reams can sometimes have one or more sheets sticking together at the edges Similarly paper dust may be present and noticeable on sheet edges or surfaces These issues may give rise to mis picking To minimise mis picking re load the paper tra
89. tial Page 39 of 99 memyee Setting up your printer an Print amp Fax No printers are available Click Add to set up a printer Default printer Last Printer Used d Default paper size A4 re A w Click the lock to prevent further changes 2 Click on Add Printer at the bottom of the Printers pane The Add Printer dialog will be displayed showing a list of all the printers in your network as shown below If the dialog on your screen does not match that shown below ensure the Default icon is selected at the top left of the dialog Add Printer w Q Memjet Default Fax IP Windows k Search Printer Name Kind ATHENA Memjet Office Printer Open Directory DC 68WLR Memjet Office Printer Open Directory DMCRAE LAPTOP PSmemijet Open Directory HWEI PC Memjet Office Printer Open Directory MCHEONG PC Menjet Office Printer Open Directory Memjet Office Printer Bonjour Memjet Office Printer USB Memjet Office Printer pgerrard mac Bonjour Shared Mamist Of6 eo Dristor FOODECD AD et TETS Name Memjet Office Printer 1 Location Print Using Memjet Office Printer V10_MJ10 0 4 X A To narrow down the number of printers listed type Memjet in the search field in the top right hand of the window If you need help recognising your printer see Identifying your printer on page 77 IF your printer is not listed check that e your printer is connected to the network e itis turned
90. until placed on a level surface Excessive Tilt Error Status Name Sent Completed Printing Test_2004 pdf 5 28 PM On the Control Panel the Attention lamp will blink 28 July 2011 v4 2 Confidential Page 64 of 99 memyee Printing with a Memjet printer Action Required Your printout will not proceed until the printer is sitting level Once you have corrected the tilt of your printer 1t will undergo a quick printhead flush and clean displaying another Alert message as shown here Memjet_ct_Bonjour 1 Job OLO O Delete Hold Job Info Pause Printer Supply Levels Printer Setup Printing Test_2004 pdf Please wait cleaning the printhead Cleaning in Progress Status Name Sent Completed Printing Test_2004 pdf 5 28PM Any print command sent when the printer was not level will be ignored You will need to re issue those print commands after the printer is level 28 July 2011 v4 2 Confidential Page 65 of 99 memyee Managing your Memjet printer e Managing your Memjet printer Your Menyet printer comes with an embedded Web Server application which will allow you to use your Web browser to query the printer for information and to change some printer settings The application which furnishes these facilities is called the Toolbox application Toolbox information pages allow you to e view information on printer supplies and usage e view and change current printer settings e perform some simp
91. vance and seal to the printhead cartridge 15 Close the printhead latch When the printhead latch is closed the printer will prime clean and cap the printhead automatically This operation will generally take a minute or two and will be obvious from sounds emanating from the printer The Power On Off button will be blinking during this process When the button stops blinking your printhead cartridge has been installed A If the printer does not seem to be priming after closing the printhead latch contact support personnel as there may be a hardware problem A All the blinking color ink supply lamps should cease to blink during printhead priming A There may be a continuing low level sound issued by the printer after printhead installation even with the Power On Off button lit and steady You can ignore this This is due to printer maintenance operation which will not interfere with your printing 28 July 2011 v4 2 Confidential Page 27 of 99 memyee Setting up your printer e Loading paper Your Memjet printer has one paper tray which may be removed from the main body of the printer as shown in Paper tray on page 11 The paper tray is designed to hold only the following paper sizes e ISO A4 210mm x 297mm e US Letter 8 2 x 11 e US Legal 8 2 x 14 Do not feed any other paper sizes from the paper tray Intermediate size paper such as Executive 7 4 x 10 4 and Statement 5 2 x 81 2 shou
92. vention e Fatal error if you encounter these errors contact support personnel User Intervention Required Paper Jam Paper Jam lamp blinking OK Resume lamp blinking User action required to resume printing Paper out Paper Out lamp blinking Ink Low Related Color Ink Supply lamp s ON Out of Ink Missing Ink Tank s Related Color Ink Supply lamp s Blinking OK Resume lamp Blinking Manual Feed activated Manual Feed lamp Blinking Duplex or Booklet printing Manual Feed lamp ON OK Resume lamp Blinking Warning Rear door open Attention lamp Blinking User intervention can a l aE recover from these errors Excessive tilt Attention lamp Blinking Printhead latch open Attention lamp Blinking Invalid or missing printhead Attention lamp Blinking Incompatible printhead Attention lamp Blinking Fatal Error Non recoverable error All lamps are ON Invalid Firmware All lamps are ON Sump full All lamps are ON A If you encounter any Control Panel lamp configurations not covered in the following table contact support personnel e Status messages Messages listed in the following table are displayed by the Memjet printer driver on your Memjet printer queue window Such messages are intended to help you understand the nature of the problem This table lists all such messages and suggests what action you can or should take Should the suggested course of action not have the desired effect contact support personnel Cleaning in Progress
93. window depending on the application you are using To access the the standard Print dialog Help instructions 1 Click Preview in your print dialog box This will display a print preview of your document 2 Select File gt Print in your Preview menu 3 Click the Help icon in that print dialog A This User Guide will direct you to the standard print dialog Help instructions wherever possible Where the standard Print dialog Help instructions conflict with information contained in this User Guide follow the instructions in this User Guide e Page orientation Page orientation in your Memjet printer can be set up in a variety of ways depending on your application In Preview 1 Select the Orientation of your pages via the icons in the Common pane see Figure 4 on page 47 2 Ifnot already showing select the Preview options pane then select and deselect Auto Rotate check box until the orientation of the document in the Print preview pane matches your expectations 3 As you select the various combinations of options the graphic on the right pane of the Properties dialog box will display the orientation you have chosen 4 Click Print when ready e Custom paper sizes If you are printing from the paper tray you can select only from US Letter ISO A4 and US Legal sizes Paper sizes other than those listed above can be printed only from the manual feed rear paper tray and can only be fed manually one sheet at a tim
94. y following these directions e Flex the sheets back and forth to loosen them and break any sheet bonding e Fan them a few times to ensure sheets are free do not crease the paper om e Remove any obvious loose paper dust from surfaces or edges of the sheets e Align the edges of the sheets on a level surface before insertion into the paper tray FER Zen A The paper tray should be kept clean for optimum printer performance Loading single sided paper Single sided paper has a specially treated side to improve print quality These specially preared single sided papers must be inserted into the paper tray with the treated or print ready side facing down If you are using this type of paper check that the paper tray is loaded correctly Incorrect loading is a common cause of mis picking 28 July 2011 v4 2 Confidential Page 88 of 99 memyet Troubleshooting Paper jams due to paper curl When printing heavy graphics the speed of your Memjet printer may cause the paper to curl in the output tray of your printer This curl may cause a paper jam in the output tray To minimise the chance of this occurring e Use recommended paper types to minimise curl Heavy graphics usually requires higher quality paper e Remove the sheets from the output tray more often if curl is still a problem Attention lamp is lit When the Attention lamp is lit the most probable cause is the rear door not being properly closed If the O

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