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SURFboard Cable Modem User Guide Introduction

1. 7 Insert the SURFboard Cable Modem CD ROM in the CD ROM drive After a short Ell Fie Edt view Favortes Tools Help time a window with language choices is displayed gt fa alle a zx Back Forward e Search Folders Hem Move To Copy To Delete 8 Press the Esc key on the keyboard to exit the start up screens Address lz E O60 Folders x Mme size Type 9 To start Windows Explorer click Start and select Run By Desktop acrobatao File Folder EAE My Computer ein File Folder 5 7 s e e r E E 3 Floppy A Geer File Folder 10 Inthe Run window type explorer and click OK The Exploring window is displayed Local Disk C nglish File Folder a USBCM D lo File Ges z E Jee C Tradchinese Fle Folder 11 Select your CD ROM drive D in the image at left Recycle Bin rS File Folder 5 autorun inf etup Information e aye CR wm wieter 12 Double click remove or remove exe to run the Remove utility from the SURFboard Le Drei Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal 5 NetMot cM inf jetup Information H 4 i BEE a window is displayed Bi 268KB Application K Ee H S S z 4 object s Disk free space O bytes ap E My Computer Z Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like ft X lt q 40
2. ft xX lt 4 34 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed here do not solve your problem contact your cable service provider Before calling your service provider try pressing the reset button on the rear panel Resetting the cable modem may take 5 to 30 minutes Your service provider may ask for the status of the front panel lights as described in Front Panel Lights and Error Conditions on page 37 Problem Possible Solutions Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the cable modem Check that the electrical outlet is working If the Standby light is on the Internet connection is off Press the Standby button to reconnect to the Internet Press the Reset button ft xX lt 4 35 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Problem Possible Solutions Cannot send or receive data Check the lights on the front panel Note the first light from top to bottom that is off This light indicates where the error occurred as described in Front Panel Lights and Error Conditions on page 37 If all lights are off except the Standby light the cable m
3. USB Remove Digital Signature File Digital Catalog Completed Cable Modem Remove Registry entries Completed Status The SURFboard Cable Modem USB driver has been removed Need New Drivers or more Information You can check for the latest Information about your Motorola SURFboard Cable Modem here http www Motorola com broadband ft X lt q 46 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License On the Windows desktop click Start to display the Start window shown at left Click Control Panel to display the Control Panel window The display varies A ur depending on your Windows XP view options Ze RE If a Category view similar to below is displayed click Performance and d i es Maintenance Otherwise skip to step 5 gd Ge My Computer L p EJ e w D Eat Yew ege Tools Der D Ba ome La B Ph E Folders EE Let ess B control Panel Be allPrograms gt D a 3 d J 23 Si Jo amp o ft xX lt 4 47 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License E Performance and Maintenanct S On the Performance and Maintenance window click System to display the System Ble Edt Yew Favortes Tools Hep CH e S S On Sele Properties window Skip
4. gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me continued zi 13 Click Remove Driver to remove the USB driver Ad MOTOROLA Remove Diver After you remove the USB driver re install the USB driver on your computer e 5 re Cancel D H D Motorola Inc USB Driver Removal Utility Cancel Setting Up a USB Driver in Windows 98 on page 12 This utility i remove the Zeg driver files end eae Se that are About t t d inst t amu r S P e ij remove the diver using the Device Manager fist RW Setting Up a USB Driver in Windows Me on page 20 Ensure your USB Cable Modem is disconnected E f Operating Spaen is Microsoft Windows 2000 If you continue to have problems contact your cable service provider r Operations Remove Driver sys file s System SURFboard Remove Driver mt file s Information USB Remove Digital Signature File Digital Catalog Cable Modem Remove Registry entries J Status Press Remove Driver to start the Removal Process Need New Drivers or more Information yo can check for the latest Information about your Motorola SURFboard Cable Modem ere http Ae Motorola com broadband ft X lt q 41 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before Y
5. cable modem may be different than in the illustrations and screen images in this guide For added security you can press the Standby button 1 to suspend your Internet connection No data is transmitted or received and the Standby button lights All other lights turn off until you press the Standby button again The Standby button may be located on the top of the SURFboard cable modem as illustrated or on the front The lights provide information about power communications and errors 1 gt Light Flashing On 2 Power Startup diagnostics in progress The cable modem is powered on 3 Receive Scanning for a receive downstream The downstream channel is connected 2 channel connection 3 L Se 4 Send Scanning for a send upstream The upstream channel is connected dr channel connection 6 Des 5 Online Scanning for a network connection The startup process is complete 6 Activity Transmitting or receiving data Transferring a large amount of data 7 Standby Does not flash Internet service is blocked because the Standby button was pressed If this light is on all other lights are off During normal operation the Power Receive Send and Online lights are on and the Hi Activity light flashes when the cable modem is transferring data ft xX lt 4 2 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary
6. is displayed 2 Ifthe window at bottom left is displayed click Finish Otherwise be sure the SURFboard Cable Modem CD ROM is correctly inserted in your CD ROM drive When you finish setting up the USB driver you can continue with Configuring TCP IP on page 22 Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same lt q 20 B PRELIMINARY SURPboard Cable Modem User Guide AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD ROM is inserted into the CD ROM drive Welcome tothe Found Now before you plug in the USB cable A few seconds after you complete the USB Hardware Wizard connection the Found New Hardware Wizard window is displayed This wizard helps you install software for Ee 1 Be sure Install the software automatically is selected Found New Hardware Wizard A i ahaks cana aih ai ietalatioa CD 2 Click Next Windows automatically searches for the correct USB drivers and installs them If installation is successful the window at bottom left is displayed What do you want the wizard to do Kleer Poorer 3 Click Finish to complete the installation Otherwise be sure the SURFboard Cable Modem CD ROM is correctly inserted in your CD ROM drive Click Next to continue Wh
7. step 7 Properties Disable 8 be kx Local Area Connection 2 Properties General Connect using B9 Motorola SurfBoard USB Cable Modem B84100 Configure re used by this connection Microsoft Networks Uri SS Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks IT Show icon in taskbar when connected Close ft m xX lt 4 27 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 or XP continued Select Network Conner AAN Ha 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed Click the type of network component you want to install 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select Cancel Network Protocol window Protocol is a language a computer uses Computers must use the same protocol to communicate Click OK The Local Area Connection number Properties window is re displayed Select Network Protocol 3 E Click the Network Protocol that you want to install then click OK If you have X an installation disk for this component click Have Disk Network Pr
8. to step 6 Adress EJP Performance and Maintenance SE L E B B Che Ba sd ft xX lt 4 48 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Control Panel File gdt Ven O B Pruh roes FE erte Toos Help Accessibilty Add Hardware inistrative Date and Time Options ft x Home Print Exit Installation amp Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP continued Properties window Display Folder Options Speech License 5 Ifa classic view similar to at left is displayed click System to display the System lt q 49 gt PRELIMINARY SURPboard Cable Modem User Guide AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP continued 6 On the System Properties window click the Hardware tab System Properties System Restore Automatic Updates Remote 7 Double click the Device Manager button to display the Device Manager window General Computer Name Hardware Advanced Add Hardware Wizard The Add Hardware Wizard helps you install hardware Add Hardware Wizard e Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Driver Signing l Device Manager Hardware Profiles H
9. type your CD ROM drive letter for example D and click OK EE If an Insert Disk window similar to the one below is displayed Windows 98 system Add New Ma files are needed to complete the installation To install the files insert your DEENEN Windows 98 CD ROM is in the CD ROM drive and click OK Motorola SurfBoard 4200 USB Cable Modem Windows is now ready to install the best driver for this device Click Back to select a different driver or click Next to continue Location of driver BB eme Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is i the same 7 Cancel ft X a 14 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 continued After all the necessary files are loaded the window at upper left is displayed confirming a successful installation Add New Hardware Wizard EZ Motorola Surfboard 4220 USB Cable Modem 10 Click Finish The window at bottom left is displayed Windows has finished installing the software that your new hardware device requires 11 Click Yes to restart your computer When you finish setting up the USB driver you can continue with Configuring TCP IP on page 22 If you have difficulties setting up
10. 02 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office Microsoft and Windows are registered trademarks and Windows Me and Windows XP are trademarks of Microsoft Corporation Microsoft Windows screen shots are used by permission of Microsoft Corporation Macintosh is a registered trademark of Apple Computer Inc Netscape and Navigator are registered trademarks of Netscape Communications Corporation UNIX is a registered trademark of the Open Group in the United States and other countries All other product or service names are the property of their respective owners Motorola Inc 2002 ft xX lt 4 iii gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit Contents UE
11. 2 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License board Cable Modem USB Driver Removal AA MOTOROLA Motorola Inc USB Driver Removal Utility This utility will remove the USB driver files and registry entries that are not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first Ensure your USB Cable Modem is disconnected Operating System is Microsoft Windows XP Operations Remove Driver sys file s System Completed SURFboard Remove Driver inf file s Information Completed USB Remove Digital Signature File Digital Catalog Completed Cable Modem Remove Registry entries Completed Status The SURFboard Cable Modem USB driver has been removed Need New Drivers or more Information You can check for the latest Information about your Motorola SURFboard Cable Modem here http www Motorola com broadband ft eg x Home Print Exit Removing the USB Driver from Windows XP continued 20 The window on the left is displayed Be sure the USB cable is disconnected 21 Click Remove Driver Informational messages similar to the ones shown at left are displayed on the SURFboard Cable Modem USB Driver Removal window After you remove the USB driver re install the USB driver following Setting Up a USB Driver in Win
12. AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES Title to this Software including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors Motorola retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law ft xX lt a 60 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bu
13. B Driver from Windows XP continued 13 Insert the SURFboard Cable Modem CD ROM in the CD ROM drive After a short GER Fie Edt view Favortes Tools Help time a window with language choices is displayed gt ale e x Back Forward Up search Folders History Jg CopyiTo Delete 14 Press the Esc key on the keyboard to exit the start up screens Address lz Joe Folders x Name Size Type 15 To start Windows Explorer click Start and select Run E Desktop rang File Folder fE My Computer Bin File Folder S laa Ge Geen Fe Folder 16 Inthe Run window type explorer and click OK G a Local Disk C Sea File Folder USBCM D Korean File Folder e E g My Network Places C TradChinese File Folder 17 Double click My Computer Recycle Bin use File Folder 5 autorun inf epp Information 2 a GE eege 18 Double click the Motorola CD icon D in the image Launch ini 1KB Configuration Settings Roa ie eon 19 Double click remove or remove exe to run the Remove utility from the SURFboard pe eae Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal E window is displayed 14 abject s Disk free space 0 bytes 374KB E my Computer E Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like ft X lt 5
14. E E 1 Top SG Froni Panel rsen aO aaa aaa 2 al E E nad seein E E 3 Bef re YoU BEHIN smsnrsniionsinen 4 P oca li hS sniiicscrcenidnaianasinicnndcriiasadanassihcnuhonsaiadanuneabeticelianadadamniandiabebbinababalddudasadicahaunbsieddananasanni 5 SEO UD TO SEICE aA E E AAAA 6 Computer System Requirements ccsesccccceseseeeeeeeeeeesneneeeeeeeeeseseeeneeeeeeeesseeeeeeeesnsseeeneeeees 7 SE EE EE 7 VSE CONNEC IO niian E benennaannetenneaeaaNs 7 Installation and Configuration Overview ssss eeeeeeeeeeeeeeeeeeeeeeeeseneeeeeeeseeeeeeneeeeeeseenseeeneeeees 8 Cabling and Startup for a Single USEF wcsiscanicsrccnseascsassencsaaccsiansaaaanssnanuncsanssdddnannanennninisananaaaacis 9 Semio UPa USB DIVET i sicasiah wonniindsciseacea a aancnsiiedtaanniabinun Sinaia aaladaaunnsimasladanannaalieeainaiansuaians 11 Setting Up a USB Driver in Windows 98 csssseeeeeeeeeenseeeeeeeeenseneeneeeeeeeenseeneeeeeeeeseeneeaees 12 Setting Up a USB Driver in Windows 2000 s ecceeeeeeeeeeeeeeeeneneeneeneeeeeeeeeeeeneeeeeeseneeeees 16 Setting Up a USB Driver in Windows Me ssseeeeeeeeeeeeseeeeeeeeeeeeeneeeneeeeeeeeeeeeneeeeeeeeeneenes 20 Setting Up a USB Driver in Windows XP sccceeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeesseeeeeees 21 Ru eh te TE 22 X lt a iv gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit Configuring TCP IP in Windows 95 98 or Me cccccssssseeeeee
15. ELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 or XP The following instructions are for Windows 2000 or Windows XP For information about Windows 95 98 or Me see Verifying the IP Address in Windows 95 98 or Me on ES C WINNT System32 cmdexe a page 30 For a Macintosh or UNIX system refer to your user guide Microsoft Windows 2900 Version 5 08 2195 a lt C gt Copyright 1985 2000 Microsoft Corp F gt ipconf ig To check the IP address Windows 2008 IP Configuration Ethernet adapter Local Area Connection 2 1 On the Windows Desktop click Start Connect ion specif ic DNS Suffix gurtboard con ah a a e 2 Select Run The Run window is displayed Ethernet adapter Local Area Connection o e z 2 d Media State Cable Disconnected 3 Type cmd and click OK A window like the one at upper left is displayed NK 4 Type ipconfig and press ENTER to display your IP configuration A display like the window at upper left indicates a normal configuration lo x If an Autoconfiguration IP Address is displayed as in the window at bottom left there es Copyright 1985 2000 Microsoft Corp H is an incorrect connection between your PC and the cable modem or there are cable C gt ipconfig network problems Check Windows 20900 IP Configurat
16. Found New When you finish setting up the USB driver you can continue with Configuring TCP IP on Hardware Wizard page 22 A Motorola SurfBoard 4200 USB Cable Modem If you have any difficulties setting up the USB driver perform Removing the USB Driver Windows has finished installing the software for this device from Windows 2000 on page 42 and repeat this procedure To close this wizard click Finish ft X lt 19 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit Introduction AA MOTOROLA Before You Begin Add New Hardware Wizard S Windows has found the following new hardware Motorola Surfboard 4220 USB Cable Moden Windows can automatically search for and install software that supports your hardware If your hardware came with installation media insert it now and click Next What would you like to do C But Specify the location of the driver Advanced ft X Home Print Exit Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD ROM is inserted into the CD ROM drive before you plug in the USB cable A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed 1 Click Next Windows automatically searches for the correct USB drivers and installs them If installation is successful the window at bottom left
17. H MOTOROLA SURFboard Cable Modem User Guide Click your selection Introduction Introduces your SURFboard cable modem and the controls on the Top and Front Panel and Rear Panel Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions Signing Up for Service and Computer System Requirements Installation and Configuration Overview Provides an overview and links to cable and configure your SURFboard cable modem including Setting Up a USB Driver Troubleshooting Provides suggestions to fix common problems Contact Us Provides contact information Frequently Asked Questions Provides answers to common questions about the SURFboard cable modem Next page p gt Cable Mudem SURFbnard SURFboard Cable Modem WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS SUCH AS VASES SHALL BE PLACED ON THE DEVICE CAUTION TO ENSURE REGULATORY AND SAFETY COMPLIANCE USE ONLY THE PROVIDED POWER AND INTERFACE CABLES TO PREVENT ELECTRICAL SHOCK DO NOT USE THIS PLUG WITH AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE CAUTION DO NOT OPEN THE CABLE MODEM DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED T
18. License Rear Panel The rear panel provides cabling connectors status lights and the power receptacle Item Description gt 1 The Ethernet port provides a connection to Ethernet equipped computers LI using a cable terminated with an RJ 45 connector The adjacent lights are E The LINK ACT light is on when the Ethernet connection is available It re blinks during data transfer HM The 100 light is on if there is a 100Base T link and off for a 10Base T link a aS LINK ACT 2 USB The USB port provides a connection to USB equipped computers 400 If you experience a problem you can push this recessed button to reset the cable modem see Troubleshooting on page 35 Resetting may take 5 to 30 minutes because the cable modem must find and lock on the appropriate Y cee communications channels gt WR amp ON A CABLE The CABLE port provides a connection to the coaxial cable coax outlet 5 POWER The POWER connector provides power to the cable modem POWER e ft xX lt 4 3 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation check that you received the following items with your SURFboard cable modem Item Description Power cord Connects the SURFboard cable modem to the AC E el
19. O DO SO REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damaging the equipment by local lightning strikes and other electrical surges This product was qualified under test conditions that included the use of the supplied cable between system components To be in compliance with regulations the user must use this cable and install it properly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all AN applicable product safety requirements of the country of use ft xX lt 4 ii gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit This product is provided with a separate Regulatory and Safety Information and Software License and Warranty Information card If one is not provided with this product please ask your service provider or point of purchase representative as the case may be HM THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY AND SAFETY INFORMATION CARD NOT ALL STANDARDS APPLY TO ALL MODELS E NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT EXCEPT AS STATED ON THE SOFTWARE LICENSE AND WARRANTY INFORMATION CARD MOTOROLA S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER Copyright 20
20. RFboard cable modem is compatible with Microsoft Windows Macintosh and Internet Explorer or Netscape Navigator with UNIX computers your SURFboard cable modem For Microsoft Windows computers the Installation Ethernet Card Assistant application automatically checks your You can use the Ethernet connection with any Windows Macintosh or UNIX computer system configuration You can start the Installation equipped with a 10Base T or 10 100Base T Ethernet card Assistant from the Main Menu on the SURFboard Cable Modem CD ROM Windows 95 UNIX or Macintosh computers must use the Ethernet connection If you use an Ethernet card it must be installed in your computer before you install the cable modem If it is not installed follow the installation instructions provided with your Ethernet card USB Connection You can use the USB connection with any PC running Windows 98 Windows 2000 Windows Me or Windows XP that has a USB interface The USB connection requires special USB driver software that is supplied on the SURFboard Cable Modem CD ROM You can upgrade the USB drivers from the Internet For information check our website http Awww motorola com broadband ft xX lt 4 7 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Installation and Configuration Overview To connect a single PC
21. T AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND II RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND BY INSTALLING OR USING THE SOFTWARE YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 34 party licensors retain the ownership of the Software ft xX lt 4 59 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts
22. able Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Network HES Configuration Identification Access Control The following network components are installed ES Client for Microsoft Networks j DN 3Com Fast EtherLink XL 10 100Mb TX Ethemet NIC 3C9 9 Dial Up Adapter I DPX110 USB Cable Modem Adapter Motorola SurfBoard USB Cable Modem 584100 e gt Add Jemove See Primary Network Logon Client for Microsoft Networks S File and Print Sharing Description Cancel ft x Home Print Exit Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Me The following instructions are for Windows 95 98 and Me For Windows 2000 or XP see Configuring TCP IP in Windows 2000 or XP on page 26 For a Macintosh or UNIX system refer to your user guide 1 On the Windows Desktop click Start Select Settings and then Control Panel from the pop up menus Double click the Network icon on the Control Panel window Select the Configuration tab on the Network window a P W N If TCP IP is displayed in the list of network components it is installed and you can skip to step 10 If TCP IP is not displayed on the list continue with step 6 Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same lt q 23 gt PRELIMINARY SURPboa
23. able service provider Wipe the cable modem with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Before you connect or disconnect the USB or Ethernet cable always touch the coaxial cable connector on the cable modem ft xX lt 4 5 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to access the Internet and other online services To activate your service call your local cable service provider You need to provide the MAC address printed on the bar code label marked HFC MAC ID on the rear panel You can record your cable modem MAC address here 00 You should ask your cable service provider the following questions E Do you have any special system requirements HM When can begin to use my cable modem E Are there any files need to download after am connected Do need a user name or password to access the Internet or use e mail ft xX lt 4 6 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License d Computer System Requirements You can use any web browser such as Microsoft Your SU
24. anager window m Hardware Wizard The Hardware wizard helps you install uninstall repair ey unplug eject and configure your hardware Device Manager m The Device Manager lists all the hardware devices installed ES on your computer Use the Device Manager to change the properties of any device Driver Signing Device Manager r Hardware Profiles Hardware profiles provide a way for you to set up and store za different hardware configurations Hardware Profiles ft X lt 43 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued AEE BER 7 On the Device Manager window double click Network Adapters l Action Ven e me Ga ag E E MOTOROLA RUQZPT Click the Motorola SurfBoard USB Cable Modem The Uninstall icon is displayed zB Computer netat on the window near the top Disk drives ER lay a e A i j erne 9 Click the Uninstall icon 4 5 Floppy disk controllers oe eee 10 Close the Device Manager window Io SCH IDE ATA ATAPI controllers e 8 Keyboards G merana oiher pointing devices 11 Close the Control Panel window H Monitors B 89 Network adapters SF 3Com EtherLink 10 100 PCI For Complete PC Management NIC 3C905C Tx Wate Although your SURFboard cable m
25. and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT
26. ardware profiles provide a way for you to set up and store ay different hardware configurations Hardware Profiles ft xX lt a 50 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit MA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP continued On the Device Manager window double click Network adapters Device Manager Be Adin yew tib 9 Click the Motorola SurfBoard USB Cable Modem The Uninstall icon is displayed e G a wa on the window near the top cateway 1 pepe 10 Click the Uninstall icon DS Display adapters a Fer deh cordon 11 Close the Device Manager window RB Floppy disk drives i es 12 Close the Control Panel window P Le Mice and other pointing devices S Monitors S Network adapters Although your SURFboard cable modem model number may E 3Com EtherLink XL 10 100 PCI For Complete PC Management NIC 3C905C Tx H G H H H H H AE be different than in the images in this guide the procedure is o A Ports COM amp LPT the same Processors Sound video and game controllers System devices Universal Serial Bus controllers ft xX lt 4 51 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the US
27. ble Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 95 98 or Me ERIP Configuration E GIE The following instructions are for Windows 95 98 or Me For information about p Ethemet Adapter Information Windows 2000 or XP see Verifying the IP Address in Windows 2000 or XP on PCI Bus Master Adapter x page 31 For a Macintosh or UNIX system refer to your user guide Adapter Address 00 80 C6 E7 59 E6 To check the IP address IP Address 206 19 86 132 Subnet Mask 255 255 255 224 1 On the Windows Desktop click Start phe ait HE i 2 Select Run The Run window is displayed VEES 3 Type winipcfg exe and click OK A window similar to the example at top left is Release All Renew All More Info displayed 4 Select your adapter name the Ethernet card or USB device The values for Adapter Address IP Address Subnet Mask and Default Gateway on your PC 5 Click Renew WIDE CRC TOR MANIN MEMAJ AROE 6 Click OK after the system displays an IP address Adapter Address 00 80 C6 E7 59 E6 If after performing this procedure your computer cannot access the Internet call your IP Autoconfiguration Address 169 254 191 251 cable service provider for help In Windows 98 if autoconfiguration is displayed before the IP Address call your service provider ft xX lt 4 30 gt PR
28. dems and supporting equipment To copy a file from one computer to another You can use the Internet to download files from a server to your home PC A DOCSIS cable modem downloads its configuration from a server during start up In a cable data network downstream describes the direction of data received by your computer from the Internet The most widely used type of local area network LAN The most commonly installed Ethernet networks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to 100 Mbps An opening in a computer where a circuit board can be inserted to add new capabilities A connector used to connect coaxial cable to equipment An Internet Protocol address is an identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the destination IP address Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection xX lt 4 57 PRELIMINARY surfboard Cable Modem User Guide Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ License MAC address The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on the
29. dows XP on page 21 If you continue to have problems contact your cable service provider lt q 53 gt PRELIMINARY SURPboard Cable Modem User Guide A MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Contact Us For information about customer service technical support or warranty claims see the Software License and Warranty Information card provided with your SURFboard cable modem For answers to typical questions see Frequently Asked Questions on page 55 For information about Motorola consumer cable products education and support visit http Awww motorola com broadband ft xX lt 4 54 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Frequently Asked Questions Here are answers to questions our customers frequently ask Q A gt SO PFO What is high speed cable Internet access Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes How fast are cable modems Cable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Due to network condition such as traffic
30. ectrical outlet 10 100Base T Connects to the Ethernet port Ethernet cable SS USB cable ms Connects to the USB port SURFboard Cable q Contains the User Guide and USB drivers Modem CD ROM gt You will need 75 ohm coaxial cable coax with F type connectors to connect your cable modem to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 900 MHz RF splitter and two additional coaxial cables to use both the TV and the cable modem The coaxial cable and RF splitter are available at consumer electronic stores ft xX a A gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Precautions To avoid damaging your cable Postpone cable modem installation until there is no risk of thunderstorm or lightning modem or PC with static electricity activity in the area To avoid damaging the cable modem with static electricity BW Always first connect the coaxial cable to the grounded cable TV wall outlet RW Before you connect or disconnect the USB or Ethernet cable from your cable modem or PC always touch the coaxial cable connector on the cable modem to o release any static charges T Always make the E wall connection first To prevent overheating the cable modem do not block the ventilation holes on its sides Do not open the cable modem Refer all service to your c
31. em CD ROM The SURFboard Cable Modem USB Driver Removal E window is displayed 14 abject s Disk free space 0 bytes 374 KB Lu Computer E Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like ft X lt q 45 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued EEE 19 The window on the left is displayed Be sure the USB cable is disconnected e A MOTOROLA 20 Click Remove Driver a Motorola Inc USB Driver Removal Utity Informational messages similar to the ones shown at left are displayed on the This utility will remove the USB driver files and registry entries that are SU RFboard Cable Modem USB Driver Removal window not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first Sen After you remove the USB driver re install the USB driver following Setting Up a USB Operating System is Microsoft Windows XP Driver in Windows 2000 on page 16 If you continue to have problems contact your Operations cable service provider Remove Driver sys file s System Completed SURFboard Remove Driver mt file s Information Completed
32. en you finish setting up the USB driver you can continue with Configuring TCP IP Found New Hardware Wizard on page 22 Completing the Found New Hardware Wizard Although your SURFboard cable modem model number may Tie Wis De tence oon et be different than in the images in this guide the procedure is Motorola Surfboard 4220 USB Cable Modem Bp the same Click Finish to close the wizard ft X lt 4 21 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP The SURFboard cable modem contains all required software You do not need to configure the cable modem but you must be sure that your computer is configured for TCP IP a protocol for communication between computers Perform one of E Configuring TCP IP in Windows 95 98 or Me on page 23 E Configuring TCP IP in Windows 2000 or XP on page 26 E Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address HM Verifying the IP Address in Windows 95 98 or Me on page 30 RW Verifying the IP Address in Windows 2000 or XP on page 31 RW Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to set up your computer ft xX lt 4 22 gt PRELIMINARY SURFboard C
33. eseneeeeeeeeeeeeeseeeeeeeeseeeneeeeees 23 Configuring TCP IP in Windows 2000 or XP sccseeeeeeeeeeeseeeeeeeeeseeeeeeeeeeeseeeeneeeeeeeeeeeneeeeees 26 Verifying the IP Address in Windows 95 98 OF Me u scceccsssseseeeeeeeeeeeeeeeeeeeeeeneeeeeesees 30 Verifying the IP Address in Windows 2000 OF XP ccccccsssseeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeees 31 Cabling tor Muliple LS anicca 33 GES ima UDE neia 33 EEN E E AA E E AAT ee E OAE AAE R D A 34 Troubleshooting iseidsasecasicrdnntennisiadacasecnunidaniiadadaaacsehssnbunidanriasaennhannia sth aia eiiis 35 Front Panel Lighis and Error Cori eir et eeeee reste ai 37 Removing the USB Driver from Windows 98 or Me ssaannnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn 38 Removing the USB Driver from Windows 2000 ccsseeeeeeeeeseeeeeeeeeeeeeeeeeseneeeeeeeeeeeeeeeees 42 Removing the USB Driver from Windows XP ccccsesseeeeeeeeeeeeeeseeeeeeeeeeeseeeeeeeeeeeneeeeeeeeeeeeess 47 CONIO TEE 54 Frequently Asked QUESTIONS siriani aE aA 55 E e E 57 Ale EE E 59 X lt a v PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Introduction Easier Congratulations you have a new Motorola SURFboard cable modem It provides high speed access to the Internet and other online services This cable modem transmits and recei
34. g them 3 Insert the SURFboard Cable Modem CD ROM into your CD ROM drive i To cable outlet step 2 4 Plug the power cord into the POWER connector on the cable modem and the electrical outlet This turns your SURFboard cable modem on You do not need to unplug it when not in use 5 Check that the lights on the front of the cable modem cycle through this sequence 8 o Ea To electrical E Power flashes during the self test and changes to solid green when the self test M outlet step 4 is successfully complete o HM Receive flashes while scanning for the receive channel and changes to solid SURFboard cable modem green when the receive channel is locked E Send flashes while scanning for the send channel and changes to solid green when the send channel is locked H Online flashes while the cable modem downloads configuration data and changes to solid green when the download is complete ft xX lt 4 9 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued Caution 6 Connect your computer to the cable modem using USB or Ethernet Do not connect both the Ethernet USB Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM JK and USB cables to the same drive Connect the USB cable to the USB port on the cable modem Connect the computer ot
35. hecked as in the window at top left Click Next The lower window is displayed Click Next If the Insert Disk window is displayed be sure the SURFboard Cable Modem CD ROM is in the CD ROM drive and follow steps 7 to 12 Otherwise you can skip to step 13 lt q 17 gt PRELIMINARY SURFboard Cable Modem User Guide AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued Insert Disk E xj 7 On the Insert Disk window click OK The Files Needed window is displayed Zi GE up 8 If necessary select your CD ROM drive in the Copy files from list S z Cancel Yi lso click OK if D bi d Rog Ee ae apes 9 Click Browse network server 10 Locate the NetMotCM sys file in the CD ROM root directory 11 Double click the NetMotCM sys file The Files Needed window is displayed oe z 12 Click OK The Found New Hardware Wizard window is displayed ZS Some files on USBCM are needed 7 Cancel Insert USBCM into the drive selected below and then click OK Copy files from z Browse ft X lt 4 18 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued Found New Hardware Wizard e 13 Click Finish to complete the installation Completing the
36. her end to the USB port on your computer Then perform Setting Up a USB Driver on page 11 Gonnecttoeither Ethernet Connect the provided straight through Ethernet cable to the Ethernet Ethernet or USB o connector on the cable modem Connect the other end to the Ethernet port on your computer Ethernet users do not need to set up USB 7 Perform the procedures for Configuring TCP IP on page 22 oHa Bo m eee POWER ie Computer SURFboard cable modem ft X lt q 10 B PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver The following subsections describe setting up a USB driver Perform the appropriate procedure for your Windows version Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM drive before you plug in the USB cable E Setting Up a USB Driver in Windows 98 on page 12 E Setting Up a USB Driver in Windows 2000 on page 16 E Setting Up a USB Driver in Windows Me on page 20 E Setting Up a USB Driver in Windows XP on page 21 The SURFboard cable modem USB driver does not support Macintosh or UNIX computers For those systems you can connect through Ethernet only ft x a 11 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation a
37. icense Cabling for Multiple Users The SURFboard cable modem supports several multiple user configurations Along with an optional hub or router it can serve as an Internet gateway for up to 32 computers Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet cable Ethernet and USB You can connect the USB port on one computer and the Ethernet port on another computer directly to the cable modem as shown at top left Cable outlet Coaxial cable SURFboard cable modem USB cable For information about multiple user service contact your cable service provider Caution AN Do not connect both the Ethernet and USB cables to the same computer Ethernet cable You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub as shown at bottom left You cannot connect more than one Ethernet hub Ethernet cable computer to the cable modem through the USB port ft xX lt a 33 gt PRELIMINARY surfboard Cable Modem User Guide Home Print Exit A MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling for Multiple Users continued Ethernet You can connect up to 32 computers to an Ethernet hub connected to a SURFboard Cable outlet cable modem as shown at left Coaxial cable SURFboard cable modem Ethernet cable Ethernet hub Ethernet cable
38. ion Ethernet adapter Local Area Connection 2 DW Your cable connections Connection specific DNS Suffix Autoconf iguration IP Address 169 254 45 20 va E E M Whether you can see cable TV channels on your television C N E After verifying your cable connections and proper cable TV operation you can renew your IP address ft xX lt 4 31 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 or XP continued ol x To renew your IP address Micrasoft Windows 2008 Version 5 08 2195 a 0 G t ES jicroso orp D e D D D eve i 1 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown Dipconfig renew i Windows 2090 IP Configuration at left Internet access should be available Ethernet adapter Local Area Connection 2 g Connection specific DNS Suffix surfboard com 2 Type exit and press ENTER to return to Windows IP Address eem e e 206 19 86 174 Sulmet Bask 4 5 lt 0 ee ee z 255 255 255 224 i Es EE EE If after performing this procedure your computer cannot access the Internet call your z cable service provider for help ft X lt 32 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary L
39. mp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM drive Gelee e mere before you plug in the USB cable This CD contains the USB drivers and must be EE inserted and read by the PC before you connect the cable modem to the PC USB Composite Device GE e A few seconds after you complete the USB connection the Add New Hardware Wizard He Cath ge p 5 ck program that makes a window is displayed 1 Click Next 2 Be sure Search for the best driver for your device is selected as in the window at bottom left 3 Click Next Display a list of all the drivers in a specific location so you can select the driver you want cees ft X lt q 12 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 continued Add New Hardware Wizard 4 Be sure CD ROM drive is the only box checked as in the window at top left SE 5 Click Next The message Please wait while Windows searches for a new driver for T Floppy disk drives this device is displayed ax If your computer successfully locates the driver you can skip to step 8 I Microsoft Windows Update T Specity a location 6 If your computer does not locate the drive
40. ndled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Broadband Communications Sector 101 Tournament Drive Horsham PA 19044 MOTOROLA intelligence everywhere 497302 001 5 02 MGBI G English
41. odem is in Standby mode Press the Standby button to reconnect your Internet service If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV channels your data service will not function Check the coaxial cable at the cable modem and wall outlet Hand tighten if necessary Check the IP address Follow the steps in Verifying the IP Address in Windows 95 98 or Me on page 30 or Verifying the IP Address in Windows 2000 or XP on page 31 Call your cable service provider if you need an IP address Check that the USB or Ethernet cable is properly connected to the cable modem and your computer Problems related to unsuccessful Remove the USB driver Follow the instructions in one of USB driver installation E Removing the USB Driver from Windows 98 or Me on page 38 HM Removing the USB Driver from Windows 2000 on page 42 ft xX lt 4 36 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Front Panel Lights and Error Conditions Light Turns Off During Startup If Turns Off During Normal Operation If Receive The receive channel cannot be acquired The receive channel is lost Send The send channel cannot be acquired The send channel is lost Online IP registration is unsuccessful The IP registration is lost Power The cable modem i
42. odem model number may la a laa be different than in the images in this guide the procedure is e S Universal Serial Bus controllers the same ft x a 44 PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued 12 Insert the SURFboard Cable Modem CD ROM in the CD ROM drive After a short al x Fie Edt view Favortes Tools Help time a window with language choices is displayed gt ale B x Back Forward Up Search Folders History Move To Cony To Delete 13 Press the Esc key on the keyboard to exit the start up screens Address lz Joe Folders x Name Size Type 14 To start Windows Explorer click Start and select Run E Desktop rang File Folder 2 lu Computer Bin File Folder o laa Ge Geen Fe Folder 15 In the Run window type explorer and click OK G a Local Disk C Sea File Folder USBCM D Korean File Folder D g My Network Places C TradChinese File Folder 16 Double click My Computer Recycle Bin use File Folder 5 autorun inf epp Information 2 a GE eege 17 Double click the Motorola CD icon D in the image Launch ini 1KB Configuration Settings Roa ie eon 18 Double click remove or remove exe to run the Remove utility from the SURFboard pe eae Cable Mod
43. otocol AppleTalk Protocol DLC Protocol NetBEUI Protocol Network Monitor Driver NiwLink IPX SPX NetBIOS Compatible Transport Protocol Have Disk Cancel ft x lt q 28 mB PRELIMINARY SURPboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 or XP continued ER 10 On the Local Area Connection number Properties window be sure the box next to SSC Internet Protocol TCP IP is checked S Motorola SurfBoard USB Cable Modem SB4100 a 11 Click Properties The Internet Protocol TCP IP Properties window is displayed as shown at bottom left Components checked are used by this connection EES 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected Install Uninstall Properties 1col Internet Protocol The default junication 13 Click OK to accept the TCP IP settings me Gel 14 Click OK to close the Local Area Connection number Properties window ax 15 Click OK when prompted to restart your computer and click OK again ZE When you complete the TCP IP configuration go to Verifying the IP Address in Oban an tess atonal Windows 2000 or XP on page 31 Obtain DNS server address automatically OK Cancel ft X lt 4 29 gt PRELIMINARY SURFboard Ca
44. ou Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 EI Control Panel iol xi 1 On your Windows desktop click Start Eile Edit View Favorites Tools Help a A 7 feck gt Ey Qsearch Gyrolders CBristory lis Di 2 Click Settings Add Panel d G i P 3 Click Control Panel to display the Control Panel window E 152 Accessibility Add Remove Add Remove Administrative Date Time 4 Double click System to display the System Properties window Options Hardware Programs Tools H 3 a A g Display Folder Options Fonts Game Internet Controllers Options aat S E So 3 Keyboard Mouse Network and Phone and Power Options Dial up Co Modem a Printers Regional Scanners and Scheduled Sounds and Options Cameras Tasks Multimedia Users and Provides system information and changes environment settings provides system information and changes environment settings E My Computer 7 ft X lt 42 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued q ES 5 On the System Properties window click the Hardware tab System Properties General Network Identification Hardare User Profle Advanced 6 Click the Device Manager button to display the Device M
45. r the previous window is displayed again Select Specify a location and type the location of your CD ROM drive as shown at bottom left lt Back Ss SE To load the driver successfully you may need to click Browse to manually select the NetMotCM sys file on the CD ROM Add New Hardware Wizard 7 Click Next Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search T Floppy disk drives r gpi IT Microsoft Windows Update Specify a location Browse cres ft X lt 13 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 continued Add New Heen 8 Select The updated driver and click Next DEE If this window is not displayed verify that the SURFboard Cable Modem CD ROM is properly inserted in the CD ROM drive If you still cannot find the correct driver file click Cancel to cancel the installation and perform the procedure for Removing the USB Driver from Windows 98 or Me on page 38 Then repeat this procedure Motorola SurfBoard 4200 USB Cable Modem GREEN Ee 9 After the window at bottom left is displayed click Next If a window with the message Copying Files displays and asks for your CD ROM drive
46. rd Cable Modem User Guide AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Me continued Click Add Select Network Component Type zl Double click the Protocol option on Select Network Component Type window Click the type of network component you want to install SS 8 Click Microsoft in the Manufacturers section and click TCP IP in the Network Protocol section of Select Network Protocol window Protocol is a language a computer uses Computers 9 Cl ick O K must use the same protocol to communicate 9 Click the Network Protocol that you want to install then click OK If you have an installation disk for this device click Have Disk Manufacturers Network Protocols 3 IPX SPX compatible Protocol Microsoft 32 bit DLC X7 Microsoft DLC 7 NetBEUI YT WAN support for ATM sl Have Disk Corel _ f X lt 24 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Me continued TCP IP Properties ail 10 Click TCP IP on the Network window If there is more than one TCP IP entry choose the one for the Ethernet card or USB port connected to the cable modem Bindings Advanced NetBIOS BS Catering a 11 Click Prope
47. rear panel of your SURFboard cable modem You need to provide the MAC address to your cable service provider MHz Mega Hertz A measure of radio frequency millions of cycles per second One MHz means one million cycles per second splitter A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range TCP IP Transmission Control Protocol Internet Protocol is a set of protocols that provides standards and rules for communication between networks upstream In a cable data network upstream describes the direction of data sent from your computer to the Internet USB Universal Serial Bus is a computer interface for add on devices such as printers scanners and cable modems When you connect your SURFboard cable modem to the USB port Windows 98 and later versions automatically recognize the cable modem ft xX lt 4 58 gt PRELIMINARY surfboard Cable Modem User Guide Home Print Exit Software License SURFboard Cable Modems Motorola Inc Broadband Communications Sector Motorola Cable Data Division 101 Tournament Drive Horsham PA 19044 IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU INSTALL DOWNLOAD OR USE ANY APPLICATION SOFTWARE USB DRIVER SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S CABLE DATA PRODUCT THE CABLE DATA PRODUCT BY USING THE CABLE DATA PRODUC
48. river is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next lt Back Cancel ft X lt 4 16 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Locate Driver Files Where do you want Windows to search for driver files MG Search for driver files for the following hardware device a 84200 USB Cable Modem The wizard searches for suitable drivers in ts driver database on your computer and in any of the following optional search locations that you specify To start the search click Next If pou are searching on a floppy disk or CD ROM drive insert the floppy disk or CD before clicking Next Optional search locations T Floppy disk dives CDROM chives T Specify a location Mic it Ac Jpdat Found New Hardware Wizard A Driver Files Search Results ER The wizard has finished searching for driver files for your hardware device xy The wizard found a driver for the folowing device 2 584200 USB Cable Modem Windows found a driver for thie device To install the driver Windows found click Next EZ dnetmotom int lt Back F Canca ft E X Home Print Exit Setting Up a USB Driver in Windows 2000 continued 4 5 6 Be sure CD ROM drives is the only box c
49. rties The TCP IP window is displayed An IP address can be automatically assigned to this computer If your network does not automatically assign IP addresses ask 12 Click the IP Address tab your network administrator for an address and then type it in the space below 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when prompted to restart your computer and click OK again When you complete TCP IP configuration go to Verifying the IP Address in Windows 95 98 or Me on page 30 IV Detect connection to network media ft X lt 25 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 or XP 5 Control Panel The following instructions are for Windows 2000 or XP For Windows 95 98 or Me see Fie edt vew Donn Took Help D Configuring TCP IP on page 22 For a Macintosh or UNIX system refer to your user eA ee Se ee Jl eed aaa uide Address Lal Control Panel ee g ma 12 ie 7 m w a B WS 3 a 1 On the Windows Desktop click Start AddfRemove W iee kee CSNW Date Time Display Folder Options Fonts a SG a 5 3 u oe 2 Select Settings and then Control Panel from the pop up menus Internet Keyboard Mou
50. running Microsoft Windows To install and configure your SURFboard cable modem you need to to a SURFboard cable modem we recommend 1 using the Installation Assistant application Install the cables as described in one of You can start the Installation Assistant from the WR Cabling and Startup for a Single User on page 9 Main Menu on the SURFboard Cable Modem RW Cabling for Multiple Users on page 33 CD ROM In most cases it automatically configures your cable modem 2 Ifyou are using the USB port only go to Setting Up a USB Driver on page 11 Ethernet users can skip this step 3 Configure TCP IP and verify the IP address for your computer following the instructions in one of H Configuring TCP IP on page 22 HM Your Macintosh or UNIX user manual ft xX lt 4 8 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications o 1 Be sure your computer is on and the cable modem is unplugged k 2 Connect one end of the coaxial cable to the cable outlet or splitter Connect the E other end of the coaxial cable to the CABLE connector on the cable modem ES Hand tighten the connectors to avoid damagin
51. s not properly plugged into The cable modem is unplugged or is in standby the power outlet mode Press the Standby button For more information about the lights see Top and Front Panel on page 2 ft X lt a 37 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit A MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License _ og d Removing the USB Driver from Windows 98 Configuialion Identification Access Control ee or Me for Microsoft Networks Link XL 10 100Mb TX Ethemet NIC DCH 1 init econ a On your Windows Desktop right click the Network Neighborhood icon and select WEE Properties The Network window is displayed H ee eer 2 Click the Motorola SurfBoard USB Cable Modem as illustrated in the lower Primary Network Logor Tlen or Merosot eet zl window File and Print Sharing Description Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is Le le the same Network BE Configuration Identification Access Control The following network components are installed E Cient for Microsoft Networks al p ut Ethe 07100Mb TX Ethemet NIC DCH F USB Cable Modem Y7 TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX Ethene x D Add Remove Propeties Primary Network Logor Client for Microsoft Networks File and Prin
52. se Power Options Printers Controllers Options H gt 3 Double click the Network and Dial up Connections icon on the Control Panel SG 3 a amp i P QuickTime Regional Scannersand Scheduled Sounds and System Users and window Options Cameras Tasks Multimedia Passwords A On the Network and Dial up Connections window click Local Area Connection number The value of number varies from system to system The Local Area GE Connection number Status window is displayed F network and piakup connections EE Fie Edt View Favorites Tools Advanced Help Heak gt Qssearch GhFokders Bristory 2G P X A Ee S Address E Network and Dial up Connections z Oc a F panni Connection Motorola SurfBoard USB Cable Modem 584100 ft x lt q 26 gt PRELIMINARY SURPboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 or XP continued Click Properties Information similar to the lower window is displayed Local Area Connection 2 Status 2x Pee 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can ie e skip to step 10 Speed 750 0 Kbps If Internet Protocol TCP IP is not in the list click Install The Select Network Activity Sent S Received D H Se Soe S Component Type window is displayed Continue with
53. t Internet service providers do not provide cable Internet access Contact your cable company for your specific information Do I need to subscribe to cable TV to get cable Internet access 2O SO No but you will need to subscribe to cable Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own cable modem Check with your local cable company for specific information What type of technical support is available For questions about your Internet service connection or cable modem call your cable service provider What do I do if my SURFboard cable modem stops working 2O PFO Troubleshooting on page 35 provides tips to diagnose problems and simple solutions If you continue to have problems call your cable service provider ft xX lt a 56 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Glossary coaxial cable coax DOCSIS download downstream Ethernet expansion slot F type connector IP address ft Home Before You Begin Installation amp Configuration Troubleshooting FAQ License A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire The shield minimizes electrical and radio frequency interference The CableLabs Data Over Cable Service Interface Specification defines interface standards for cable mo
54. t Sharing Description A network adapter ir a hardware device that physically connects your computer to a network Ok Cancel ft xX lt 4 38 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me continued 3 Click Remove The Network window no longer displays Motorola SurfBoard USB Network 2 x Seet Cable Modem in the list EE 4 Click OK The System Settings Change window is displayed E Client for Microsoft Networks 3Com Fast EtherLink XL 10 100Mb TX Ethernet NIC OCH Dial Up Adapter Y7 NetBEUI gt 3Com Fast EtherLink XL 10 100Mb TX Ether TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX al r 6 Click Yes to restart your computer HRR Pope Primary Network Logon Client for Microsoft Networks bal Eile and Print Sharing Description 5 Disconnect the USB cable from your PC or cable modem System Settings Change VI You must restart your computer before the new settings will take effect H Do you want to restart your computer now ft xX lt 4 39 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me continued
55. the USB driver perform Removing the USB Driver from Windows 98 or Me on page 38 and repeat this procedure If that does not correct your problem see the Software License and Warranty Information card provided with your SURFboard cable modem for information about obtaining warranty service System Settings Change Q To finish setting up your new hardware you must restart your computer Z Do you want to restart your computer now ft _ X lt q 15 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD ROM is inserted into the CD ROM drive Found New Hardware Wizard Welkanedo ine hound len before you plug in the USB cable A few seconds after you complete the USB Hardware Wizard connection the Found New Hardware window is displayed This wizard helps you install a device driver for a hardware device 1 Click Next 2 Be sure Search for a suitable driver for my device is selected 3 Click Next To continue cick Nest Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same dence stnse pegan taa enables a hadise device ovak w RO This wizard will complete the installation for this device o Motorola Surfboard 4220 USB Cable Modem A device d
56. ves data much faster than traditional dial up or ISDN modems Unlike a dial up modem your SURFboard cable modem is always online Just open your browser and surf Unlike dial up modems or ISDN you re always on always connected For easiest set up run the Installation Assistant application from the Main Menu on the SURFboard Cable Modem CD ROM You can use your high speed upgradeable cable modem to connect one or more Faster computers in your home or business to the Internet You can connect Your cable modem is up to 100 times faster than a RB A single computer equipped with a Universal Serial Bus USB port directly to the dial up modem It lets you enjoy surfing the web USB port on the SURFboard cable modem without the long wait Because many network and other factors can affect performance the actual speed will vary E A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SURFboard cable modem E Two computers one to the USB port and one to the Ethernet port Better E Up to 32 computers to a single SURFboard cable modem using an Ethernet hub Your cable modem is made by the company with over 50 years of cable TV expertise ft xX a 1 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License The model number and Standby button position d Top and Front Panel on your
57. volume and the speed of the sites you visit actual soeed may vary Many network and other factors can affect download speeds Can I still watch cable TV while using my cable modem Yes your cable TV line can carry the TV signal while you send and receive information on the Internet What are CableLabs Certified DOCSIS and Euro DOCSIS CableLabs Certified DOCSIS and Euro DOCSIS are the industry standards for high speed data distribution over cable television system networks They are intended to ensure that all compliant cable modems interface with all compliant cable systems Your Motorola SURFboard cable modem is DOCSIS or Euro DOCSIS certified ft xX lt 4 55 gt PRELIMINARY SURFboard Cable Modem User Guide Home Print Exit AA MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License If I have a cable modem can I still use my old 28 8 Kbps or 56 Kbps modem Yes Although once you ve experienced the speed of cable Internet access you ll never again want to wait for traditional dial up services have more than one computer Do need more than one SURFboard cable modem 2O PFO No not if your computers are connected on a network The SURFboard cable modem supports current Internet connection sharing technologies to enable you to connect up to 32 PCs to the Internet using a single cable modem Do I need to change my Internet service provider ISP Currently mos

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