Home

HP ProLiant DL380 G7 Server User Guide

1. 102 MEDII ee 102 a PCIE 102 Class MR ie 102 Declaration of conformity for products marked with the FCC logo United States 103 Niedilicalionb ac PRENDI UVP NI ee M uM IM 103 Cables eP 103 Canadian notice Avis 2 41 200 0 00000000000000000010000002 103 European Union regulatory notice eames qui m 104 Disposal of waste equipment by users in private households in the European 104 Japanese NOOS niet D ri AE HAM pna AREE Ea FORE YE AERE TR FARE Meis 105 BSI ORGS os isso odes e 105 MONEE MEHR 105 FSM FS PENNE T ENT I T RR LN 106 ETT iere lo ae wa tates as EET TITIO IT OPER TTE 106 Battery replacement Fiol 6eiresasecie ridus kk REEF HB M RXRA MEE AREE RE 106 Taiwan battery recycling notice uisi rri cher 107 Power cord statement for apart
2. 4 414 000 0 enne eene enhn eene ener I S aN 12 Non hot plug PCI riser board slot delimtioftsu see eria VARI tained enema wwe 12 System board components etienne tet HORREA HE en e Pe YS DE vea ERR EEEE ARE Pee ever 14 System maintenance 11 eene eene rennen rn eene eee nennen ens 15 NMI FUMCHORG i 15 ae cation MUR A E A 16 BAS und SATA device numbers UN UMS 17 SAS SATA hard drive ansehen en cae 18 SAS and SATA hard drive LED combinations 18 PCI 19 A HIMEN NOM IM EIS NM 20 Battery paek LEDs 21 lb me IL T M 22 Beri aa E et Cont rere ney Orr eenee fer very ne cent 24 Power Up the 24 Power down the SeIVER 24 Extend the server from the
3. 24 Remove the access eee eene eene 25 Install the access panel MMMRRRREMEEEMMEEEEEEEMEEMEMMMMMMMMMM 26 Access the product rear panel eene ener nennen entres entere e nennen ee eene eene 26 Cable management arm with left hand swing sss e emen 26 Cable management arm with right hand swing eee 27 Remove the full length expansion board retainer eee eere 28 Remove the POL fiser Cage desiri earen a e e eia a Ee o ccce tage E us RRES Re x et 29 Install the PCl riser cages aera e eaae E a aaae flbi euet 29 Install the full length expansion board retainer mne 30 Remove theair em One p Eni 31 TORO OON A E O ONE gece ema v ee eee eee ohne 32 Optional iristallation cre ce ede yc ee a e ei sein bet deg eu ed eue OE A EEE 32 Rack planning irs MEM PTT opm PT THES 32 OPTIMUM emiro htanss sniga T 33 Space and airflow requirements sse nennen nennen enne nennen ens 33 Temperature requirements eese toten e eue aa a SESEA YA Foren ke FER Vu 34 Power TEQUITEMENTS mt ELE 34 Electrical grounding requirements sponses bri bel nc eine ewe 34 QM M NND MENS de cad MM N 35 Identifying the contents of the server shipping carton erret e heo
4. E A E ON SEER EERE es dc ESERSE NERS 69 Optical A 69 esu E MEM MM MER NIE MI UM 70 FBWC battery cabling E a D o 70 AI CR LE i MNT T anna dusted eatin iE ON QN AN PRIOR RE TRE RIT 71 Contig ration fools MC 71 SIGH SOMERS LM Mc 71 HP ROM Based Setup Utility eene nennen nennen eher nennen enne innen 72 Array Configuration Utility soie REMO d REM INN EDAM MN OP toca Sia BM 75 Option RON Configuration for Arrays UN spud beca 75 Re entering the server serial number and product 2 76 Management Ios ce oso oV rele IRE 76 Automatic Server 76 ADIN ale UBI S 77 Integrated Lights Out 3 77 zt ANTI EHE TECHN 77 Redundant ROM SUDDOFE assis parri REX Reo Fr HR RIEEREXEE HRK EK ERRRERXU HELME FKDREEAN DER UE EAE 78 USB support and functionality er eee rro kk xit Fea PAARE VERRE ERR ATAQUE Fa ERE 78 Internal SD support eiae e FERAE Rp FARE MER Hv tUE D rk DR EAE EDO PR EDE
5. 9 8 Does Check for Replace power condition possible supply E till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 93 POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems e Improperly seated or faulty internal component KVM device e Faulty video device Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 KVM or iLO 3 documentation POST error messages and beep codes on page 99 Symptom information on page 85 Port 85 and iLO messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server health LEDs on page 88 and Component identification on page 7 Loose connections on page 87 Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Breaking the server down to the minimum hardware configuration on page 86 or in the HP Pr
6. ERR EXE PELEMEKER EE 107 Contents 5 at ese intr enti ore rier rir rawent ver tr errr ttn UR uoa Emu bet ab add 108 Preventing 108 Grounding methods to prevent electrostatic discharge sss 108 abcd ela edn A TEM MM quM 109 Environmental specifications 109 Mechanical specifications cccccccccsssscecessseeeceeseseecesseeeeecssneeesessaaeesesseseeeecseseeeeeeseeeeesenseeeesseeeesenteeeees 109 Power supply specifications 109 Technical NIE uarias iu E MM MEM aoe IM DEM DRM Ia MEM NINE iMd 112 Before you da RR 112 HP contact information lt jccccses lt ssaasdhcrreasanaarieniaseead RERO 112 Customer Self Repair 112 Acronis ana abori eisein eE E EEE E E 120 N e E te ea E ei eee 123 Contents 6 Component identification Front panel componen
7. Record action taken 9 Record symptom amp Ensure the following information is 10 error information on available Call HP Service repair tag if sending Survey configuration snapshots Provider back a failed part OS event log file Full crash dump Server power on problems flowchart Symptoms e server does not power on system power LED is off or amber Troubleshooting 91 e The external health LED is red or amber e internal health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem Faulty internal component Server health LEDs on page 88 and Component identification on HP Insight Diagnostics on page 79 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Integrated Management Log on page 79 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Power source problems in the HP ProLiant Servers Tro
8. rae oti 85 LOOSE COMMECHONS E EU 87 sis ETE TTD QT NOE 88 Server health LEDs estt dated Misa p ex brut Mb De per RE CI ED ea IPIE SE E ELA EMEN ELI 88 Troubleshooting flowcharts ecdesia tinci UA EARS ERU EnEn Esterne raen 88 Start diagnosis flowchart 55 Da bts tds e a ER bac 88 General diagnosis flowchart 89 Server power on problems flowchart nennen eene enne eene ens 91 POST problems TOWEL dis cse ri 94 OS boot problems flowchart 00002 06 001010000000 92 9 96 Server fault indications flowchart scuto axi rice aa eet rk ea Edu RE VERRE 97 POST error messages and beep 99 Be rA E E E NEE E A E EN 101 Reguatory compliance NOCES cusriepineriecinechen baie pictis aN advan a Min pip nan 102 Regulatory compliance identification numbers iiiter oreet enar 102 Federal Communications Commission
9. Suo APSA DAS FUSS BUC CSR F 7H 5927 918148 18 YZ FR AF APSO Be 5 8 ALS ALE HPO 0 260 WAS SS o Aol 91 STP SLC a1 ix APSO BH O FESS 2 2 otal ot APS Att HPO 0 55590 WAS 88 SSP ASA Tele A Sl 85 LS 93930 uper 2E H S UO Walt S Suc a HS HP SER MET SASTASUC SAAS 174 HSS Sl SU MHA Aj SAAS Sol TSS VASES 91 UAUC 0819 SS Illustrated Parts Catalogo HA S O 24 amp ulcr CSR SSE MD SEH AHO Hg 3 OS SAA HHO 7 sse s Ho o FHH AAA AHO 4852 SS 7 Hgo APHE AUCH SSA CE 4A 2 301 752 4t H0 RSA HP 7S Ala e ASH AO AB 72 Ase CSS SAAC 350 ty st FES HPS PEO SHEA FS CSR WA FED S HSE ASO AIA B SO Bry st FES HPS Ho ke 23 ABE 7 2 uses SAA FIZ 591 0 HPS OF Zero 4 HSS ASE ZA MRO AA ABAD BOF 21 Bry st W Se 4 ux 601 Hoy HSS APS UEU 24 F219 SS HPS SESH SSPE Hgg Hom 0828 SSAA S siu AH s 25 HP 4 x 27 ASAAMO SISAL SO xJetel x epo HAS HP Y hitp www hp com go selfrepair S HESIA 9 Technical support 119 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadi
10. 27777 Single or ducha Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines Hardware options installation 49 e Observe the general DIMM slot population guidelines on page 49 DIMMs may be installed individually Single processor Advanced ECC population order For Advanced ECC mode configurations with a single processor populate the DIMM slots in the following order Sequentially in alphabetical order A through 1 e UDIMM A through sequentially in alphabetical order Do not populate DIMM slots through I Multi processor Advanced ECC population order For Advanced ECC mode configurations with multiple processors populate the DIMM slots for each processor in the following order Sequentially in alphabetical order A through 1 e UDIMM A through sequentially in alphabetical order Do not populate DIMM slots through I Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 49 e Always install DIMMs in channels 1 and 2 for each installed processor not install DIMMs in channel 3 for any processor DIMM configuration on channel 1 and channel 2 of a processor must be identical e multi processor configurations each processor must have a valid Lockstep Memory configuration e n multi
11. Off System is off or power supply has failed UID LED button Blue Activated Flashing blue System being managed remotely Off Deactivated NIC iLO 3 activity Green Network activity LED Flashing green Network activity Off No network activity 4 NIC iLO 3 link LED Green Network link Off No network link Non hot plug PCI riser board slot definitions Component identification 12 Secondary Primary PCle2 riser PCle2 x16 riser PCle2 PCI X riser slot form factor form factor slot description slot description slot description 4 pum BLUE PCle2 x16 8 4 1 PCle2 x16 PCI X 64 bit 133 MHz 16 8 4 1 ETAT SHH Powe an ree n Notes e Primary denotes the risers are installed in the primary riser connector e Secondary denotes the risers are installed in the secondary riser connector e Installing the risers listed in the table above in either the primary or secondary riser connectors determines the form factor of the PCI cards supported by those risers e FL FH denotes full length full height HL FH denotes half length full height LP denotes low profile e ThePCle2 x16 riser supports a maximum power of 150 W with an HP power cable This cable must be used for PCle card wattages greater than 75 W Slot description example PCle2 x16 8 n Negotiable link width s Physical connector link width G en 2 signaling rate Component i
12. The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity Configuration and utilities 79 You can view recorded events in the IML in several ways including the following From within HP SIM e within Survey Utility From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer For Linux IML Viewer Application e within the iLO 3 user interface e within HP Insight Diagnostics on page 79 For more information see the Management CD in the HP Insight Foundation suite for ProLiant Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants e Insight Remote Support Standard Thi
13. Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw Nein gekennzeichnet Technical support 114 CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung avf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicep
14. RA BITER HP HREM S ROB ER IS RA HEERS AX H iB ESR Fa HP http www hp com go selfrepair Technical support 118 HP 887215 l APAIZ CSR BALMS HSAs XE B GRIS ASKER EC 89584 o ADR fERZBTRARS HP 27 HP OHER T fF A CSR S All HP H EF BIR CSR SHS PABA E ETMEEBTGRRIBUSE 2 HP FMC ARIS AT ASAI S HH RSS Bh ALAS 2 EOS o BH SHEARS AB MA A REER HP AAT RER Seti ARERR AAAS OAD nist it HEE 2 RE HP SA RAARS o AFAR ft iBEESEUEGEIBURBUSE EB gt META Bs BIA ANS RR SETA F CSR SHH FLEA LR TEMA Stat FARO ARF AGE RARER RA MIRA o AMR RISE HP BARA TRR FEARN HP ABER CSR SHARP EO KAM ARRAN S ARE GUANA GERAD 5 ALA 4105 75 8 BS HOO A RAR SCAB 2D IR SSCIGEGRUTEURGUSE E H HARM ABRRES ARERR IRIRE HP B9 ASRS SHAR BIHAR SH 8 th http www hp com go selfrepair l zr AR HPAL SS e ACS 8299 e FS WANS 5542 992 m5 2 71 2124 FEICS FSS OS ASSO AS 7 2 SOt HES HP MHA S lal FE BS AANAA CSR HSS ASSO HASH HP AS FSS He
15. The access panel slides to a closed position Use the T 15 Torx screwdriver attached to the rear of the server to tighten the security screw on the hood latch Access the product rear panel Cable management arm with left hand swing To access the server rear panel 1 Remove the cable arm retainer Operations 26 2 Open the cable management arm Cable management arm with right hand swing NOTE To access some components you may need to remove the cable management arm To access the product rear panel components open the cable management arm 1 Power down the server on page 24 2 Swing open the cable management arm 3 Remove the cables from the cable trough 4 Remove the cable management arm Operations 27 Remove the tull length expansion board retainer Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 pem aep Remove the full length expansion board o If there are no full length expansion board installed remove the full length expansion board retainer as follows 4 PAKN A 24 ASAT o If there are any full length expansion boards installed remove the full length expansion board retainer as f
16. ee Y PES 35 ee Seemed 35 Installing the server into the TICK OL 35 Contents 3 Installing the operating SV 37 Powering up and configuring the oat ead RU tob ands onde tatoos 37 Registering th SEVE se ARIA 38 Harowore TNT T TT TT TT TTE 39 CC NN PROSPER 39 MM 39 Memory OPTIONS m IT 46 Memory subsystem architecture 1 eene eene ee rennen ener 46 Singles dual and quad rank c PAD Aa epresa idit 46 DIMM Iden CODE o eoe E HE ERE MM He PME 47 Memory configurations cesa eee e UR er 47 General DIMM slot population guidelines ERU e PA 49 Passi DIM ous estensione ab 53 Hot plug SAS hard drive options n NP uM M RM 54 Installing a hot plug SAS hard drive eben atero bie nU pin P Fed 54 Removing a hot pl
17. h18000 www1 hp com products servers technology memoryprotection html Configuring online spare memory To configure online spare memory NC Ge U Install the required DIMMs Installing a DIMM on page 53 When the prompt appears access RBSU by pressing the F9 key during power up Select System Options Select Advanced Memory Protection Select Online Spare with Advanced ECC Support Press the Enter key Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory see the HP website http h18000 www 1 hp com products servers technology memoryprotection html Configuring mirrored memory To configure mirrored memory OW e Install the required DIMMs Installing a DIMM on page 53 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Mirrored Memory with Advanced ECC Support Press the Enter key Press the Esc key to exit the current menu or press the F10 key to exit RBSU Configuration and utilities 74 For more information on mirrored memory see the white paper on the HP website http h18000 www1 hp com products servers technology memoryprotection html Configuring lockstep memory To configure Lockstep memory Install the required DIMMs Installing a DIMM on page 53 Access RBSU by pressing the F9 key during power up whe
18. ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente hitp www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen
19. redundancy A fan failure or missing fan causes all fans to spin at high speed A second fan failure or missing fan causes an orderly shutdown of the server Installing more than the required number of fans in a single processor configuration is not a supported configuration For a dual processor configuration six fans are required for redundancy A fan failure or missing fan causes all fans to spin at high speed A second fan failure or missing fan causes an orderly shutdown of the server The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios e At POST and in the OS performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orderly shutdown occurs the server performs an immediate shutdown e When the Thermal Shutdown feature is disabled in RBSU iLO 3 does not perform an orderly shutdown when a cautionary temperature level is detected Disabling this feature does not disable the server hardware from performing an immediate shutdown when a critical temperature level is detected AN CAUTION A thermal event can damage server components when the Thermal Shutdown feature is disabled in RBSU Component identification 23 Operations Power up the server To power up the serv
20. LEDs and buttons on page 12 2 Power cap To determine Power cap status see Systems Insight Display LED combinations on page 10 3 AMP status Green AMP mode enabled Amber Failover Flashing amber invalid configuration Off AMP modes disabled All other LEDs Off Normal Amber Failure For detailed information on the activation of these LEDs see Systems Insight Display LED combinations on page 10 Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED Systems Insight Display indicate system status System power LED and color LED Processor amber Amber One or more of the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Processor amber Amber Green Processor in socket X is in a pre tailure condition DIMM amber Red Gee One or more DIMMs have failed Overtemperature amber Amber Green The Health Driver has detected a cautionary temperature level Overtemperature amber Amber The server has detected a hardware critical temperature level Fan amber One fan has failed or has been removed pm uu eomm removed DIMM amber DIMM in slot X is in a pre failure c
21. ROM images efficiently across a wide range of servers and options This tool has the following features Enables GUI and a command line scriptable interface Enables scriptable command line deployment Requires no agent for remote installations Enables dependency checking which ensures appropriate install order and dependency checking between components Deploys software and firmware on Windows and Linux operating systems Performs local or remote one to many online deployment Deploys firmware and software together Supports offline and online deployment Deploys necessary component updates only except Linux RPMs Downloads the latest components from Web except Linux RPMs Enables direct update of BMC firmware iLO and LO100i For more information about HP Smart Update Manager and to access the HP Smart Update Manager User Guide see the HP website hitp www hp com go foundation Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services ca
22. The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in We IMPORTANT The HP ProLiant DL380 G7 Server cable management arm is not supported on Compaq branded 7000 series racks Setup 33 Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option A WARNING reduce the
23. boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Symptom information on page 85 Loose connections on page 87 Service notifications on page 88 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support Troubleshooting 89 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Breaking the server down to the minimum hardware configuration on page 86 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources o
24. dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Technical support 113 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due
25. e Never install or remove a processor without using the processor installation tool e Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket Hardware options installation 42 10 Press the tabs on the processor installation tool to separate it from the processor and then remove the tool 11 Close the processor socket retaining bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover AN CAUTION sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 12 Remove the heatsink cover CAUTION After the cover is removed do not touch the thermal interface media Hardware options installation 43 13 Install the heatsink Hardware options installation 44 14 Close the heatsink retaining bracket 15 Remove the fan blanks in bays 5 and 6 For fan location and numbering information see Hot plug fans on page 22 or the label attached to the access panel 16 Install the fans into bays 5 and 6 17 Install the air baffle 18 If any full length expansion boards are installed complete the following steps a Install the PCI riser cage on page 29 b Install the ful length expansion board reta
26. flowchart 89 grounding methods 108 grounding requirements 34 H hard drive bays 7 hard drive cage 64 hard drive LEDs 18 hard drives 18 hard drives determining status of 18 hardware options installation 35 39 health driver 76 health LEDs 8 15 88 help resources 112 hot plug fans 22 26 hot plug SAS hard drive options 54 HP Insight Diagnostics 79 HP Insight Remote Support software 80 HP Smart Update Manager overview 81 82 HP technical support 112 identification number 102 iLO Integrated Lights Out 77 iLO 3 Integrated Lights Out 3 77 IML Integrated Management Log 79 Important Safety Information document 83 Insight Diagnostics 79 80 installation services 32 installation server options 35 39 installing a hot plug SAS hard drive 54 installing hardware 39 installing the full length expansion board retainer 29 installing the server into the rack 35 installing the Trusted Platform Module board 66 Integrated Lights Out iLO 77 Integrated Lights Out 3 iLO 3 77 Integrated Management Log IML 79 internal SD support 79 internal USB connector 79 J Japanese notice 105 K Korean notices 105 L laser devices 106 LEDs 7 10 18 LEDs battery pack 21 LEDs hard drive 18 LEDs SAS hard drive 18 LEDs troubleshooting 19 83 lockstep memory 48 50 75 loose connections 87 M management tools 76 mechanical specifications 109 memory 46 47 49 74 75 memory configurations 47 49
27. in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU Diagnostics e DOS e Operating environments which do not provide native USB support Configuration and utilities 78 Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security external USB functionality can be disabled through RBSU Disabling external USB support in RBSU disables the USB connectors on the local O cable Internal USB functionality is unaffected Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition perform
28. key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password e Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU Reboot the server Enable the TPM in the OS For OS specific instructions see the OS documentation AN CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings P JW G9 For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For
29. minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Technical support 116 Opcional Pecas cujo reparo feito pelo cliente 6 opcional Essas tamb m projetadas para reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servico de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No no cat logo de pecas ilustrado Conforme a disponibilidade e o local geogr fico as pecas CSR ser o enviadas no primeiro dia util ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para
30. more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc7 32774 aspx Hardware options installation 68 Cabling SAS hard drive cabling Cabling 69 BBWC battery cabling MA QR lt lt 96665 1 4 fe f 6 BN f EMO er SD Cabling 70 Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 79 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software Enabling access to the Array Configuration Utility on page 75 and Erase Utility on page 77 SmartStart is included in the HP Insight
31. must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 71 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support and functionality USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default
32. que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a peca CSR de reposi o a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 117 mes A CRBRIES EA SS CERE EMT HERIT SKORE ALK CSR 3 BORI BBM CS SEP HPEH IEH ERRTRIES ACHR Lt 8 SBME R 238 Y AH U f DR BEACCEADAOMR TO SHY E AIMS SRHRSLUAM RAE SMICMRANET E BEACKEMER THOMA IARA SCE RK BEEY ERERUSCEMTERT it ECA MRORM
33. risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you mus
34. server must have a supported operating system installed For the latest information on supported operating systems refer to the HP website hitp www hp com go supportos Methods to install an operating system on the server include e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server Manualinstallation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation Setup 37 To configure these utilities manually e Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA e Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Registering the server To regist
35. shutdown a Exit any applications b Exit the operating system c Power down the server on page 24 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o recommends you have access to the server documentation for server specific information o HP recommends you have access to SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Performing processor procedures in the troubleshooting process Before performing any troubleshooting steps that involve processors review the following guidelines Be sure that only authorized personnel perform the troubleshooting steps that involve installing removing or replacing a processor Always locate the docu
36. symptom information on page 85 Prepare the server for diagnosis on page 85 Use the Start diagnosis flowchart on page 88 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Important safety information Before servicing this product read the Important Safety Information document provided with the server Troubleshooting 83 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions N 69 AG N AS 27 2 kg 60 0 Ib AN a This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the
37. the SAS controller option Install the access panel on page 26 Install the server into the rack Installing the server into the rack on page 35 Power up the server on page 24 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board 2 Retaining the recovery key password on page 68 3 Enabling the Trusted Platform Module on page 68 Hardware options installation 65 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 72 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com AN CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enabl
38. used to preserve BBWC data and is available any time that the system power cords are connected to a power supply 3 Amber Battery Health LED To interpret the illumination patterns of this LED see the following table A Green BBWC Status LED To interpret the illumination patterns of this LED see the following table One blink every The system is powered down and the cache contains data that has not two seconds yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary power is available as indicated by LED 2 In the absence of auxiliary power battery power alone preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For further information refer to the controller QuickSpecs on the HP website hitp www hp com Double blink then The cache microcontroller is waiting for the host controller to pause communicate Component identification 21 LED3 pattern LED4 pattern Interpretation One blink per The battery pack is below the minimum charge level and is being second charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial
39. 65 68 TPM connector 14 troubleshooting 83 troubleshooting flowcharts 88 U UDIMM configuration 48 UID LED 15 updating the system ROM 78 USB connectors 7 USB support 78 utilities 71 utilities deployment 71 72 Index 125 V ventilation 33 Version Control 81 video connector 7 W warnings 35 84 website 112 Index 126
40. 77 366 ie 60 22e TAO 3 Maximum wet bulb 28 C 82 4 F temperature Relative humidity noncondensing 10 to 90 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specitications Power supply specifications Depending on installed options the server is configured with one of the following power supplies e ProLiant 1200 W Power Supply 100 to 120 VAC 200 to 240 VAC Rated input voltage Rated input frequency 50 Hz to 60 Hz Specifications 109 Rated input current 10 A at 100 VAC 4 9 A at 200 VAC Rated input power 930 W at 100V AC input 1348 W at 200V AC input BTUs per hour 3530 at 120 AC input 4600 at 200V to 240V AC input Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input e ProLiant 750 W Power Supply Specification a Rated input voltage 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 8 9 A at 100 VAC 4 3 A at 200 VAC Rated input power 857 W at 100V AC input 824 W at 200V AC
41. EMMT 51 015 HPET ITHPIERR BRAS OTIC HARRIE ACERRA a CH SB AM SHTWET MAGICA REGIE shit o Cli CORE lt 3 Mok OTIS lt k SIRT SCE 69 TRE A bU dd R KAW e HPO ROBB RABAT ENT ALES SIRO CSRBI EHRAM ROCA SBEMHSMESAMRREN THAT AMA HEMRA GAMES LA AMAR lt MMAR EB ZF SBS LEICAN TCE SL MORBI CIEE LES Hi BA ASERNE HIANS UMRRER RAT ERSTER 3 ZP AITE HP ante hit S amp P ATHENS CSR MSA FOE S8 3 SA MRA ETA HP HP ARS HERR RR SS AEA WER LEA CSR ARETE HEE CSR ABH BXEAWMATHIEM A WRI HP BRIAR 047 1X ie RANA TH A tN SANA SE ATHENA Fit MRE ER HP 2915 BRIER UAR IS A 16 B9 77 TR XE SS 2629 HP A REM RE HP MAMIRHHASERA ATH AAR BE CSR TES ARO GARE HP ABS Bik A AREER CSR BBA ALIS AAT EYP RR EB IS A BUR PETRUS HP MRK WACO MEME IRA GRE AER 5 SLA HP ZI Erf HE AY Ae iP HIRE HP ARES RRR ERR
42. Foundation suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For more information and to download the SmartStart Scripting Toolkit see the HP website http www hp com servers sstoolkit Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers This utility is run during State 0 Run Hardware Configuration Utility when doing a scripted server deployment CONREP reads the state of the system environment variables to determine the c
43. HP ProLiant DL380 G7 Server User Guide Abstract This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 594660 002 February 2011 Edition 2 Copyright 2010 2011 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows Server are U S registered trademarks of Microsoft Corporation Contents n dr i peo cr Nem 7 Front panel components cccccceeeesseeceeesseeeeeceseeeeeceseseeecesseeeesceseeeeseeseseeeesssaeeecessaeeesessseesesssseeeeessaaeesenaaes 7 Front panel LEDs and b tloris serre aret ee RI Pega Se kx de ss 8 Systems Insight Display Eee RE 9 Systems Insight Display e onte UU 10 Rear panel componerils dee Ue edi ee Ue Ivan Ehud ut re ce dde a 11 Rear panel LEDs and
44. I feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following e Short the NMI jumper pins e Press the NMI switch e Usethe iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c0079787 5 c0079787 5 pdf DIMM slot locations DIMM slots are numbered sequentially 1 through 9 for each processor The supported AMP modes use the letter assignments for population guidelines i 13 Component identification 16 SAS and SATA device numbers e device bay numbering e Optional SFF device bay numbering e LFF device bay numbering Component identification 17 SAS and SATA hard drive LEDs Hem Description Fault UID LED amber blue SAS and SATA hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue Alternating amber and The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application The drive is operating normally and it has been selected
45. N 79 Diagnostic 79 HP Insight Diagnostics PER Nm 79 Contents 4 HP Insight Diagnostics survey functionality T 79 Integrated Management duce ence tatti sandeaasnageuialsnancendeeeeisteniiecs 79 Remote support and analysis 80 HP Insight Remote Support SOBWOFG 80 Keeping the system 80 80 ISSUE UT DT 81 Proliant Suppor 81 Operating System Version Support 535 81 gne 81 HP Smart Update ee asse dies abd ed tsi ed tees eels 82 Change control and proactive notification cet reenter 82 pci p Wt TP 82 MUT ee s METTI T ONT NT 83 i MEI e S tSS M 83 Prediagnostic steps Rc eC 83 Important safety 83 Symptom information 85 Prepare the server for diagnosis
46. SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a USB Key into an available USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server To access the server specific page enter the following web address into the browser http www hp com support lt servername gt For example http www hp com support dl360g6 Integrated Lights Out 3 technology The iLO 3 subsystem is a standard component of selected Proliant servers that provides server health and remote server manageobility The iLO 3 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system In addition to remote management features iLO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO 3 manages the Sea of Sensors thermal control directs the Dynamic Power Capping technolo
47. a blank 1 Access the product rear panel on page 26 2 Remove the power supply blank N WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it Hardware options installation 59 3 Install the power supply in the power supply bay Connect the power cord to the power supply Route the power cord through the power cord anchor or cable management arm Reposition the cable management arm into the operating position Connect the power cord to the power source Be sure that the power supply LED is green Rear panel LEDs and buttons on page 12 SD Omm uw ow Verify that the corresponding power supply LED on the SID is green Expansion board options The server supports PCI PCI X and PCI Express expansion boards Removing expansion slot covers AN CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage A CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Dom Ow x Remove the full length expansion board retainer on page 28 if an
48. ack Operations 24 3 After performing the installation or maintenance procedure slide the server back into the rack and then press the server firmly into the rack to secure it in place WARNING reduce the risk of personal injury be careful when pressing the server rail release jury p g latches and sliding the server into the rack The sliding rails could pinch your fingers Remove the access panel N WARNING reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component Operations 25 Power down the server if performing a non hot plug installation or maintenance procedure Power down the server on page 24 Extend the server from the rack on page 24 Use the T 15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch Lift up on the hood latch handle and then remove the access panel Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in Push down on the hood latch
49. additional SAS controller option is required to support the hard drive cage option 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 Disconnect and remove the optical drive cables Optical drive cabling on page 69 if installed 5 Using a T 15 Torx screwdriver remove the two optical drive retaining screws and then remove the optical drive cage 6 Remove the two primary hard drive retaining screws and then slide the primary hard drive cage forward Hardware options installation 64 Install the hard drives Hotplug SAS hard drive options on page 54 Install the hard drive blanks Remove the full length expansion board retainer on page 28 if any full length expansion boards are installed Remove the PCI riser cage on page 29 Install the optional SAS controller For installation instructions see the documentation that ships with the SAS controller option Remove the air baffle on page 31 Connect one end of the power cable to the SAS backplane and the other end to the system board 20 21 22 Install the air baffle Install the PCI riser cage Install the full length expansion board retainer on page 30 if any full length expansion boards are installed Install the primary hard drive cage Connect one end of each SAS cable to the SAS controller For connector information see the documentation that ships with
50. air r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement concues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou
51. an Standards Association CSR Customer Self Repair DDR double data rate IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISEE Instant Support Enterprise Edition Acronyms and abbreviations 120 NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCle peripheral component interconnect express PCI X peripheral component interconnect extended POST Power On Self Test PSP Proliant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager Acronyms and abbreviations 121 TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 122 Index A access panel 25 26 Advanced ECC memory 48 49 73 74 air baffle 31 Array Configuration Utility ACU 75 ASR Automatic Server Recovery 76 authorized reseller 112 auto configuration process 72 Automatic Server Recovery ASR 76 battery 15 101 106 battery cabling for BBWC 70 battery pack LEDs 21 battery backed write cache BBWC 21 BIOS S
52. ar door must be adequately ventilated to allow the warm air to escape from the cabinet Z CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper frontto back airflow and cooling Z CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors If 420 rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side
53. artner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados el usuario Para que el usuario haga valer su ga
54. by a flashing management application Amber flashing A predictive failure alert has been received for this drive EN CENE PNE a JOY av on bul roen Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the 1 Hz regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing Amber flashing The drive is active but a predictive failure alert has been received irregularly auton 1 Hz for this drive Replace the drive as soon as possible Flashing The drive is active and it is operating normally irregularly Component identification 18 Online activity Fault UID LED Interpretation LED P green amber blue Steadily amber A critical fault condition has been identitied for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive Replace regularly 1 Hz the drive as soon as poss
55. can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Japanese notice WREAK eR TVS BIC VCCI 7 ATV TIE LEB MOM BHAT AV COMBI BARRIER CT OBI ZER CHAT adds EY a y RRL T ASME MAS 30 ED T ELORRI ROEL VCCI B VCCI gt Z ASV YT WRU CERF SY CORBIS 70A ATARI CH ORE 2 ERE CHATS LE ELITELE ET ARE RT HLIBRESNSIEMHVET BSMI notice Saas iB we PRS Sedo ERY REPERE TEGE ERES ARE PR SBA TR Korean notice Class A equipment 0 JIE AFBADLS AAMABSSS St 21201911 EE ASHE O SS FASHA BeH 254 9191 ASDA AS SACS HUQ Regulatory compliance notices 105 Class B equipment 0 JAE 28 88 2 HAMPMSIESS St F IRA AS SALS OHH LE AOA At SUC BS 212 OS 8854220 Chinese notice Class A equipment A Ber th TER TEES CEH FRE BA PR Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazar
56. capacity of the battery Steady glow The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and there is no posted write data in the cache One blink per One blink per An alternating green and amber blink pattern indicates that the cache second second microcontroller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per There is an open circuit across the battery terminals or within the second battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years Hot plug fans Z CAUTION To avoid damage to server components fan blanks must be installed in fan bays 5 and 6 in a single processor configuration The SN two valid fan configurations are listed in the following table 1 processor Fan Fan Fan Fan blank Fanblank 2 processors Fon Fon Fan Fan fan it a Component identification 22 For a single processor configuration four fans and two blanks are required in specific fan bays for
57. categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi 11 componente difettoso deve essere re
58. changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice Avis Canadien Class A equipment Regulatory compliance notices 103 This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e Voltage Directive 2006 95 EC e Directive 2004 108 EC Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or pro
59. dant ROM 78 registering the server 38 regulatory compliance notices 102 104 removing a hot plug SAS hard drive 55 removing the access panel 25 removing the full length expansion board retainer 29 required information 112 resetting the system 15 retaining the recovery key password 68 ROM redundancy 78 ROMPag utility 77 78 5 safety considerations 35 83 SAS and SATA device numbers 17 SAS drive numbers 18 SAS hard drive LEDs 18 scripted installation 71 serial number 76 series number 102 server fault indications flowchart 97 server features and options 39 server power on problems flowchart 91 service notifications 88 shipping carton contents 35 SmartStart autorun menu 71 SmartStart Scripting Toolkit 71 SmartStart overview 71 space and airflow requirements 33 specifications 109 specifications environmental 109 specifications mechanical 109 specifications power 109 start diagnosis flowchart 88 static electricity 108 status lights battery pack 21 support 80 112 supported operating systems 81 switches 15 symbols on equipment 84 symptom information 85 system battery 101 system board components 14 system components 7 system maintenance switch 15 system power LED 8 21 Systems Insight Display 9 10 Systems Insight Display LEDs 9 10 T Taiwan battery recycling notice 107 technical support 112 telephone numbers 112 temperature requirements 34 tool processor 39 TPM Trusted Platform Module
60. dentical e multi processor configurations each processor must have a valid Mirrored Memory configuration e n multi processor configurations each processor may have a different valid Mirrored Memory configuration Single processor Mirrored Memory population order For Mirrored Memory mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First A and B o Next D and E o Last Gand H o not populate slots C or e UDIMM o First A and B o Last D and E not populate slots H or l After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Configuring mirrored memory on page 74 Hardware options installation 52 Multi processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A and B o Next D and E o Last Gand H o not populate slots C or e UDIMM o First A and B o Last D and E o not populate slots H or l After installing the DIMMs use RBSU to configure the system for mirrored memory support Configuring mirrored memory on page 74 Installing a DIMM AN CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up Power do
61. dentification 13 System board components M m e E LN UM ERN p UNI pe pe Component identification 14 Description SAS connector A 7 a NN Off iLO 3 security is enabled On iLO 3 security is disabled Off System configuration can be changed On System configuration is locked E Weed sr Off Power on password is enabled On Power on password is disabled Off No function On Clear NVRAM 1 1 9 50 When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to g g properly configure the server or data loss could occur NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support Component identification 15 problem analysis but the NM
62. dous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated June 24 2007 and with IEC 60825 1 2007 A WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts
63. duct family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW For EU non harmonized telecommunications products If applicable 4 digit notified body number is inserted between CE and CEO Please refer to the regulatory label provided on the product The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Disposal of waste equipment by users in private households in the European Union Regulatory compliance notices 104 This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the E of disposal will help to conserve natural resources and ensure that it is recycled a manner that protects human health and the environment For more information about where you
64. e electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information e What events preceded the failure After which steps does the problem occur e What has been changed since the time the server was working e you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary e long has the server exhibited problem symptoms e Ifthe problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful HP Insight Diagnostics on page 79 and use the survey page to view the current configuration or to compare it to previous configurations e Refer to your hardware and software records for information e Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Troubleshooting 85 Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly
65. e these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using Bitlocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board eS Se E La N WARNING reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server on page 24 Remove the serv
66. er press the Power On Standby button Power down the server N WARNING reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hotplug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber L IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Extend the server from the rack 1 Pull down the quick release levers on each side of the server 2 Extend the server from the rack WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is P jury quip g adequately stabilized before extending a component from the r
67. er from the rack if necessary Place the server on a flat level work surface Remove the access panel on page 25 Remove the full length expansion board retainer on page 28 if any full length expansion boards are installed Remove the PCI riser cage on page 29 Remove the air baffle on page 31 Hardware options installation 66 8 9 Z CAUTION attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Install the TPM board Press down on the connector to seat the board Install the TPM security rivet by pressing the rivet firmly into the system board to T cde Install the air baffle Install the PCI riser cage on page 29 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed Install the access panel on page 26 Install the server into the rack Installing the server into the rack on page 35 Power up the server on page 24 Hardware options installation 67 Retaining the recovery key password The recovery key password is generated during Bitlocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery
68. er the server refer to the HP Registration website hitp register hp com Setup 38 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process A WARNING reduce the risk of personal injury from hot surfaces allow the drives and the A internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option The server supports single and dual processor operation A A A 2 CAUTION avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPORTANT f installing a processor with a faster speed update the system ROM before installing the processor To install the component 1 2 3 4 Power down the server on page 24 Extend the server from the rack on page 24 Remove t
69. erial Console 73 BIOS upgrade 77 blue screen event 15 boot options 73 BSMI notice 105 buttons 7 cable management arm 26 27 35 cables 69 87 103 cabling 69 cabling BBWC 70 Canadian notice 103 capacitor pack 20 55 Care Pack 32 82 cautions 84 Change Control 82 Chinese notice 106 components 7 components identification 7 15 components system board 15 configuration of system 37 71 connection problems 87 connectors 7 contacting 112 crash dump analysis 15 CSR customer self repair 112 customer self repair CSR 112 D default settings 48 diagnostic tools 76 77 79 diagnostics utility 79 DIMM identification 47 DIMM installation guidelines 49 DIMM slot locations 16 DIMM slots 49 DIMMs 16 46 74 DIMMs installation 53 DIMMs single and dual rank 46 drive LEDs 18 drivers 80 electrical grounding requirements 34 electrostatic discharge 108 enabling the Trusted Platform Module 68 environmental requirements 33 environmental specifications 109 Erase Utility 77 error messages 99 European Union notice 104 expansion board options 60 expansion slot covers 60 expansion slot covers removing 60 expansion slots 60 62 extending server from rack 24 F FBWC cabling 70 FBWC module 20 55 FCC rating label 102 features 7 Federal Communications Commission FCC notice 102 103 firmware 81 front panel buttons 8 front panel components 7 Index 123 G general diagnosis
70. erver then deactivates the failing rank and automatically switches over to the online spare rank Mirrored memory configuration Mirroring provides protection against uncorrected memory errors that would otherwise result in server downtime Mirroring is performed at the channel level Channels 1 and 2 are used channel 3 is not populated Data is written to both memory channels Data is read from one of the two memory channels If an uncorrectable error is detected in the active memory channel data is retrieved from the mirror channel This channel becomes the new active channel and the system disables the channel with the failed DIMM General DIMM slot population guidelines Observe the following guidelines for all AMP modes Populate DIMM slots for a processor only if the processor is installed maximize performance in multi processor configurations distribute the total memory capacity between all processors as evenly as possible Do not mix Unbuffered and Registered DIMMs Each channel supports up to two Unbuffered DIMMs e lf quad rank DIMMs are installed for a processor a maximum of two DIMMs can be installed on each channel for that processor e channel contains quad rank DIMMs the quad rank DIMM must be installed first on that channel DIMM speeds are supported as indicated in the following table Populated slots Speeds supported per channel MHz Single or dual rank 1333 1066 Single
71. gle rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Troubleshooting 84 A WARNING reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server N WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for manual 27 2 kg handling 60 0 Ib e Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to b
72. gth expansion boards are installed Remove the PCI riser cage on page 29 Install the cache module 9 Connect the capacitor pack cable to the connector on the top of the cache module Hardware options installation 56 10 Attach the capacitor pack to the air baffle Sey gt MN 11 Install the PCI riser cage on page 29 12 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed 13 Install the access panel on page 26 14 Install the server into the rack Installing the server into the rack on page 35 15 Power up the server on page 24 Optical drive option 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 Hardware options installation 57 Remove the existing media drive option or blank 4 9 GLY S I Ci Connect the power and data cable to the system board The air baffle is not shown for clarity Slide the optical drive into the drive bay 3 6 58 Hardware options installation 7 Connect the power and data cable to the optical drive SS NSL 8 Install the access panel on page 26 9 Power up the server on page 24 Redundant hot plug power supply option AN CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or
73. gy and monitors the health of server components The iLO 3 subsystem provides secure remote access from any authorized network client The enhancements to iLO 3 enable customers to get work done faster by providing turbo charged remote access performance a streamlined user experience and enhanced standards support Using iLO 3 you can do the following Access a high performance and secure Remote Console to the server from anywhere in the world e Usethe shared iLO 3 Remote Console to collaborate with up to six server administrators Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server e Send alerts from iLO regardless of the state of the host server Access advanced troubleshooting features through the iLO 3 interface For more information about iLO 3 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the iLO 3 documentation on the Documentation CD or on the HP website http www hp com go ilo Erase Utility Configuration and utilities 77 CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you
74. he HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Controller documentation Loose connections on page 87 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 HP contact information on page 112 Breaking the server down to the minimum hardware configuration on page 86 in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 89 Troubleshooting 96 Start OS boot problems 2 Go to POST Problems Does the 1 server boot Disable Fast Boot in RBSU SmartStart and check server boot order Does server still boot with errors 3 No Troubleshoot possible hard drive subsystem problem Does server still fail to boot Sma
75. he Is the by Insight entry identifying internal internal Management the problem health LED Agents amber 4 Gather information from the System Management Homepage Failing components will be shown as yellow degraded or orange failed The system is degraded problems Are there any component health LEDs illuminated 1 Obtain failure information from IML entry if available Is a hard drive fault LED Is there 6 Sufficient information Use maintenance to identify failing tools to identify the component problem 7 Replace or reseat component identified as failed or about to fail 8 You may need to replace the hard drive e Run the Smart Array SCSI diagnosis A predictive feature in HP Insight Diagnostics Online failure alert has uoo uc martStart 7 4 or greater If the feature i Mark the corresponding IML not available call ai HP service provider entry as repaired if present POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 99 A WARNING avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 100 Ba
76. he access panel on page 25 If any full length expansion boards are installed complete the following steps Remove the full length expansion board retainer on page 28 b Remove the PCI riser cage on page 29 Remove the air baffle on page 31 Hardware options installation 39 6 Open the heatsink retaining bracket and then remove the processor blank AN CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board AN CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 7 Open the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover L IMPORTANT Be sure the processor remains inside the processor installation tool Hardware options installation 40 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area Hardware options installation 41 9 Align the processor installation tool with the socket and then install the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED Z CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board
77. ible The drive is offline a spare or not configured as part of an array PCI riser cage LEDs AN CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage On AC power is connected Off AC power is disconnected Missing Riser is not installed or power might not be connected Component identification 19 FBWC module LEDs The FBWC module has two single color LEDs green and amber The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing aeuo EE AEN NN o freeen 1 lo of Flashing 2 Hz Flashing 2 Hz One of the following conditions exists Alternating with Alternating with e charging process has timed out amber LED green LED e The capacitor pack is not connected lO 10 The flash code image failed to load The flash code is corrupt Component identification 20 Battery pack LEDs 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is
78. ifferent setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples Configuration and utilities 72 NOTE If the boot drive is not empty or has been written to in the past ORCA does automatically configure the array You must run ORCA to configure the array settings Drives installed Drives used RAID level p 3 4 5 or 6 5 CS To change ORCA default settings and override the auto configuration process press F8 key when prompted For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documen
79. iner on page 30 19 Install the access panel on page 26 20 Install the server into the rack Installing the server into the rack on page 35 21 Power up the server on page 24 Hardware options installation 45 Memory options L IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds e Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz Quad ank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed and whether UDIMMs or RDIMMs are installed the memory clock speed may be reduced to 1066 or 800 MHz For more information on the effect of DIMM slot population see General DIMM slot population guidelines on page 49 Memory subsystem architecture The memory subsystem in this server is divided into channels Each processor supports three channels and each channel supports three DIMM slots as shown in the following table I G 1 D 2 A 3 2 H 4 E 5 B 6 7 F 8 C 9 I This multi channel architectu
80. information see the installation instructions that ship with the 2U Quick Deploy Rail System 2 Connect peripheral devices to the server For connector identification information see Rear panel components on page 1 in this guide A WARNING reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors Connect the power cord to the rear of the server gt Install power cord anchors 5 Secure cables to the cable management arm IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack Setup 36 6 Connect the power cord to the AC power source N WARNING reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the operating system To operate properly the
81. input BTUs per hour 2925 at 100V AC input 2812 at 200V AC input Rated steady state power 750 W at OOV to 20V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input e ProLiant 460 W Power Supply Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5 5 Aat 100 VAC 2 6 A at 200 VAC Rated input power 526 W at 100V AC input 505 W at 200V AC input BTUs per hour 1794 at 100V AC input 1725 at 200V AC input Specifications 110 Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Specifications 111 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html For HP technical support In the United States for contact options see the Contact HP United State
82. l Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http www hp com services carepack Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Setup 32 Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airtlow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack minimum clearance of 63 5 cm 25 in in front of the rack minimum clearance of 76 2 cm 30 in behind the rack e leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the re
83. label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 Size Rank 1R Single rank 2R Dual rank AR Quad rank Data width x4 Abit 8 8 bit A Voltage rating L Low voltage 1 35v Blank or omitted Standard 5 Memory speed 10600 1333 MHz 8500 1066 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Memory configurations To optimize server availability the server supports the following AMP modes e Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this server Hardware options installation 47 e Llockstep provides enhanced protection over Advanced ECC mode while continuing to make all installed memory available to the operating system The server can continue to function if a single or mulit bit memory failure within a single DRAM device occurs e Online spare memory provides protection against failing or degraded DIMMs Certain memory 15 reserved as spare and automatic failover to spare memory occurs when the system detects a DIMM that is degrading and receiving a high rate of correctable memory errors This allows DIMMs that have a higher probability of receiving an uncorrectable memo
84. memory dump 15 memory subsystem architecture 46 memory configuration requirements 47 50 memory configuring 47 48 49 74 75 memory lockstep 48 50 51 75 memory mirrored 49 52 53 73 75 memory online spare 49 51 52 73 74 mirrored memory 49 52 73 74 75 N NIC connectors 11 NMI jumper 15 O online spare memory 49 51 52 73 operating system crash 15 operating systems 37 81 optical drive 7 57 optical drive cable 69 optimum environment 33 Option ROM Configuration for Arrays ORCA 75 options installation 35 39 ORCA Option ROM Configuration for Arrays 75 OS boot problems flowchart 96 P PCI expansion slots 12 24 PCI riser cage 29 63 phone numbers 112 POST error messages 99 POST problems flowchart 94 power cord 84 107 power distribution unit PDU 34 Index 124 power LEDs system 21 Power On Standby button 24 37 power requirements 34 power supply 59 power supply LEDs 12 power supply specifications 109 powering down 24 powering up 24 72 pre diagnostic steps 83 preparation procedures 24 85 problem diagnosis 83 processor tool 39 processors 86 ProLiant Support Pack PSP 81 PSPs overview 81 R rack installation 32 35 rack mounting hardware 35 rack resources 32 rack stability 84 rack warnings 35 84 RBSU ROM Based Setup Utility 72 73 RDIMM configuration 48 rear panel buttons 12 rear panel components 11 rear panel LEDs 12 rear panel accessing 26 redun
85. mentation for your processor model before performing any steps that require installing removing or replacing a processor If you cannot locate the hard copy of the instructions that shipped with the processor see the processor Processor option on page 39 instructions in this document Some processor models require the use of a processor installation tool and specific steps are documented to ensure that you do not damage the processor or processor socket on the system board For server models that have pins inside the processor socket remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If you damage the socket you must replace the system board Depending on the server model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged the system board must be replaced Always complete all other troubleshooting procedures before removing or replacing a processor Breaking the server down to the minimum hardware configuration During the troubleshooting process you may be asked to break the server down to the minimum hardware configuration A minimum configuration consists of only the components needed to boot the server and successfully pass POST Troubleshooting 86 When requested to break the server down to the minimum configuration unins
86. n page 83 Server information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 e Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 HP contact information on page 112 Troubleshooting 90 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping exist reboot the server Is this a newly installed server Were options 3 4 added or hd the Check for Download the latest configuration changed Service software and recently Notifications firmware from the HP website still exist 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist 7 Does 8 Does Troubleshoot or replace condition Break server condition basic server spare parts still exist down to minimal still exist configuration 6 Add one part at a time back to Does configuration to isolate faulty condition still pin exist component condition still a exist
87. n reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any
88. n the prompt is displayed Select System Options Select Advanced Memory Protection Select Lockstep with Advanced ECC Support Press the Enter key NOUR WN Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on Lockstep memory see the white paper on the HP website http h18000 www1 hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers e Internet Explorer 6 0 or later Firefox 2 0 or later For Linux servers see the README TXT file for additional browser a
89. nd support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website hitp www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Configuration and utilities 75 Reconfiguring one or more logical drives Viewing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 2 3 4 10 T1 During the server startup sequence press the F9 key to access RBSU Select the Advanced Options menu Select Service Options Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing proces
90. nload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include e Server Power cord e Hardware documentation Documentation CD and software products hardware In addition to the supplied items you may need Operating system or application software Hardware options Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 39 Installing the server into the rack Setup 35 AN CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack For more
91. o cables have bent pins or damaged connectors e fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e lf problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting 87 Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Server health LEDs Some servers have an internal health LED and an external health LED while other servers have a single system health LED The system health LED provides the same functionality as the two separate internal and external health LEDs Depending on the model the internal health LED and external health LED may either appear solid or they may flash Both conditions represent the same symptom For the location of server LEDs and information on their statuses see the server documentation on the HP website http www hp com support Troubleshooting flowcharts To effectively tro
92. oLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 112 General memory problems are occurring in the HP Proliant Servers Troubleshooting 94 Server information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Start POST Is 2 Problems L Verify the KVM is cabled Don to RILOE board 1 Verify video is cabled correctly Is iLO Do running on the server you have known good KVM errors messages Test RILOE board or replace KVM 3 component See POST error 7 Reseat indicated any beep codes messages component 4 Check for loose Record action 7 connections taken 8 9 Isolate and Does the If condition still exists minimize the error code provide replace indicated memory direction component c
93. ollows Operations 28 Remove the PCI riser cage Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 Remove the full length expansion board retainer on page 28 if any full length expansion boards are installed 5 Remove the PCI riser cage Install the PCI riser cage 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 Operations 29 Install the PCI riser cage Install the access panel on page 26 Install the server into the rack Installing the serv Power up the server on page 24 er into the rack on page 35 Install the full length expansion board retainer Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Install the PCI riser cage on page 29 due Install the full length expansion board retainer 2 6 Install the access panel on page 26 30 Operations 7 Install the server into the rack Installing the server into the rack on page 35 8 Power up the server on page 24 Remove the air baffle Z CAUTION For proper cooling do not operate the server without the acce
94. ondition Component identification 10 Systems Insight Display System power LED and color LED Power supply amber Amber Only one power supply is installed and that power supply is in standby Power supply fault System board fault Power supply amber Amber Green Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant power supply Redundant power supply fault Power supply mismatch at POST or power supply mismatch through hotplug addition Powercap to Power cap flashing Amber Power cap has been exceeded amber Power cop geen Oen Poweri iy IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in bank with a known working DIMM Rear panel components 4 2I i OE 26 ier Bo E d me OOUDOUDOUDO0R0O000000 Wm 71 1 PCI slot 5 PCI slot 6 PCI slot 4 PCI slot 2 PCI slot 3 6 5011 Power supply bay 2 Power supply bay 1 populated mm USB connectors 2 Component identification 11 Keyboard connector iLO 3 connector NIC 3 connector NIC 4 connector Rear panel LEDs and buttons in Power supply LED Green
95. onfiguration Does condition still exist Yes Add one part ata time back to configuration to isolate component 10 Break server down Does condition still exist to the minimum configuration Does condition still exist Record symptom amp N 11 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part 4 Record action taken 13 Ensure the following information is available Survey configuration snapshots OS event log file End 12 Call HP Service Provider Full crash dump Troubleshooting 95 OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot SmartStart Possible causes e Corrupted operating system e drive subsystem problem e Incorrect boot order setting in RBSU tem HP ROM Based Setup Utility User Guide http www hp com servers smartstart POST problems flowchart on page 94 Hard drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Controller documentation HP Insight Diagnostics on page 79 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 CD ROM and DVD drive problems in t
96. onfiguration and then writes the results to an editable script file This file can then be deployed across multiple servers with similar hardware and software components For more information Configuration and utilities 71 refer to the SmartStart Scripting Toolkit User Guide on the HP website http h18004 www1 hp com products servers management toolkit documentation html HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys Toaccess RBSU press the F9 key during power up when prompted navigate the menu system use the arrow keys e make selections press the Enter key access Help for a highlighted configuration option press the key L IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a d
97. or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents Regulatory compliance notices 106 For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Fe EE Han MY Power cord statement for Japan MAAS FA VY AAAS HHO Ss RE A Regulatory compliance notices 107 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sen
98. presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power ara WARNING To reduce the risk of injury from electric shock remove all power cords to 7 completely disconnect power from the system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a sin
99. processor configurations each processor may have a different valid Lockstep Memory configuration Single processor Lockstep population order For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order e o First A and B o Next D and E o Last Gand H o not populate slots C F or e UDIMM o First A and B o last D and E o not populate slots H or l After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 75 Hardware options installation 50 Multi processor Lockstep population order For Lockstep memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A and B o Next D and E o Last Gand H o not populate slots C F e UDIMM o First A and B o Last D and E o not populate slots H or l After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 75 Online Spare population guidelines For Online Spare mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 49 DIMM configuration on each channel of a processor must be identical Each processor must have a valid Online Spare configuration e multi processor configura
100. rant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Technical support 115 Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p
101. re provides enhanced performance in Advanced ECC mode This architecture also enables the Lockstep Online Spare and Mirrored Memory modes This server supports both Registered PC3 DIMMs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Hardware options installation 46 Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad rank DIMM would be 8 GB DIMM identification To determine DIMM characteristics use the
102. repack Configuration and utilities 82 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English http www hp com support ProLiant_TSG_en French http www hp com support Proliant TSG fr Italian http www hp com support Proliant TSG it Spanish http www hp com support Proliant TSG sp German http www hp com support ProLiant_TSG_gr Dutch http www hp com support Proliant TSG nl Japanese http www hp com support Proliant TSG Pre diagnostic steps 1 2 3 4 N WARNING avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components L IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 83 Gather
103. roduct NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Rep
104. rs Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Event list error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server health LEDs on page 88 System Management Homepage hitps localhost 238 1 Power on problems flowchart Server power on problems flowchart on page 91 HP Insight Diagnostics on page 79 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Smart Array SCSI Diagnosis feature or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 112 Troubleshooting 98 Start Server fault indications Select an appropriate fault indicator Insight Management Agents Was 3 3 event reported Is there an IML 15 t
105. rtStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy j Troubleshoot Diagnostics un problem found without errors by Diagnostics 5 Check CD DVD ROM controller and cable 6 Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS Does condition still exist 8 Break server down to minimum configuration Does condition still exist Yes Does condition still exist Add parts back to configuration to isolate component Does 9 condition still Troubleshoot or replace basic exist server spare parts 10 Go to General Diagnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents e Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Troubleshooting 97 Possible causes Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Component identification on page 7 Integrated Management Log on page 79 or in the HP Proliant Serve
106. ry error which would result in system downtime to be removed from operation e Mirrored Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel Advanced Memory Protection options are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configuration the server boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 72 For the latest memory configuration information see the QuickSpecs on the HP website http www hp com RDIMM maximum memory configurations The following table lists the maximum memory configuration possible with 8 GB RDIMMs Single rank 72 GB 144 GB Duala 7208 Quim 48 G8 96 UDIMM maximum memory configurations The server supports a maximum of 12 GB with one processor and 24 GB with two processors using 2 GB single or dualrank UDIMMs Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on
107. s To verify that your server is using the latest supported version see the HP website http www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support To directly locate the OS drivers for a particular server enter the following web address into the browser http www hp com support lt servername gt In place of lt servername gt enter the server name For example http www hp com support dl360g6 http www hp com support dl360g6 Version control The VCRM and VCA are Web enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise VCRM manages the repository for Windows and Linux PSPs as well as online firmware Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with Internet downloads of the latest software from HP compares installed software versions and available updates Administrators can configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP System
108. s Insight Manager website http www hp com go hpsim ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www 1 hp com products servers management psp html Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Firmware The Smart Update Firmware DVD is an organized firmware collection for Proliant servers and options powered by HP Smart Update Manager on page 82 The Smart Update Firmware DVD combines the following resources on a single DVD e Firmware Maintenance CD e BladeSystem Firmware Deployment Tool FDT Configuration and utilities 81 The HP BladeSystem online firmware bundles The ProLiant BladeSystem Release Sets Offline automatic mode for HP Proliant BL DL ML and 100 Series servers Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options and Blades within the datacenter HP SUM is delivered on The Smart Update Firmware DVD ProLiant Support Packs and Easy Setup CDs HP SUM enables system administrators to upgrade
109. s and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis Enter the product ID and press the Enter key Press the Esc key to close the menu Press the Esc key to exit RBSU Press the F10 key to confirm exiting RBSU The server automatically reboots Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server Configuration and utilities 76 ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP
110. s do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to Regulatory compliance notices 102 radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmtul interference to radio or televisio
111. s software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right Keeping the system current Drivers IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media Configuration and utilities 80 If you are installing a SmartStart supported OS use the SmartStart software on page 71 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server support
112. s various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 79 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website hitp www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStartassisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 81 NOTE The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Integrated Management Log
113. s webpage http welcome hp com country us en contact_us html To contact HP by phone Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 112 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your p
114. sion board retainer on page 28 Remove the PCI riser cage on page 29 Install the expansion board Hardware options installation 62 10 Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board Install the PCI riser cage on page 29 Install the full length expansion board retainer on page 30 Install the access panel on page 26 PCI riser board option s Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length expansion board retainer on page 28 if any full length expansion boards are installed Remove the riser cage on page 29 Install the optional riser board Install any expansion boards Expansion board options on page 60 Install the PCI riser cage on page 29 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed Install the access panel on page 26 Install the server into the rack Power up the server on page 24 Hardware options installation 63 Hard drive cage option Installation of a SAS expander card or an
115. sitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 108 Specifications Environmental specifications Temperature range Cd Operating 109 to 35 C 50 F to 95 F Shipping 30 C to 50 C 22 F to 122 F Stage 7777
116. ss panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 24 2 Extend or remove the server from the rack Extend the server from the rack on page 24 3 Remove the access panel on page 25 CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost 4 Remove the battery pack from the air baffle 5 Remove the air baffle Operations 31 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support 6 Hour Callto Repair 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o Proliant Essentials HP SIM and RDP o VMWare e Integrated hardware and software support o Critica
117. stituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilitat beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche
118. t aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive a fatal uncorrectable memory error are removed from operation automatically resulting in less system downtime See the server specific user guide for DIMM population requirements Mirrored Memory Mode Provides protection against uncorrectable memory errors that would otherwise result in system failure In this mode the system maintains two copies of all data If an Configuration and utilities 73 uncorrectable memory error occurs the system automatically retrieves the good data from the mirrored copy The system continues to operate normally without any user intervention If the system supports hot plug memory the failed memory can be replaced while the system continues to operate RAID Memory Mode Provides protection levels similar to Mirrored Memory Mode and it requires less memory allocation than full redundancy Configuring Advanced ECC memory To configure Advanced ECC memory SCOPO ON RR Install the required DIMMs Installing a DIMM on page 53 When the prompt appears access RBSU by pressing the F9 key during power up Select System Options Select Advanced Memory Protection Select Advanced ECC Memory Press the Enter key Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on Advanced ECC see the HP website http
119. t install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Setup 34 Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack warnings N WARNING reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason N WARNING reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely u
120. tall the following components if installed All additional DIMMs Leave only the minimum required to boot the server either one DIMM or a pair of DIMMs For more information see the memory guidelines in the server user guide All additional cooling fans if applicable For the minimum fan configuration see the server user guide All additional power supplies if applicable leave one installed All hard drives All optical drives DVD ROM CD ROM and so forth All optional mezzanine cards All expansion boards Before removing the components be sure to determine the minimum configuration for each component and follow all guidelines in the server user guide Always use the recommended minimum configuration above before removing any processors If you are unable to isolate the issue with the configuration above you will then remove all all but one of the additional processors A CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 86 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Loose connections Action Be sure all power cords are securely connected Besure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure n
121. tation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key e Access the boot menu by pressing the F11 key Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory e Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime e Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is se
122. the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure The server provides notification that correctable error events have exceeded a pre defined threshold rate Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers Hardware options installation 48 Lockstep mode uses channel 1 and channel 2 Channel 3 is not populated Because channel 3 cannot be populated when using Lockstep mode the maximum memory capacity is lower than Advanced ECC mode Memory performance with Advanced ECC is also slightly higher Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are available for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server automatically copies the memory contents of the degraded rank to the online spare rank The s
123. tions each processor can have a different valid Online Spare configuration Single processor Online Spare population order For Online Spare mode configurations with a single processor populate the DIMM slots in the following order e o First A B and C o Next D E and F o Last and e UDIMM o First A B and C o Last D E and o not populate slots and I After installing the DIMMs use RBSU to configure the system for online spare memory support Configuring online spare memory on page 74 Hardware options installation 51 Multi processor Online Spare population order For Online Spare mode configurations with a multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A B and C o Next D E and F o Last G H and e UDIMM o First A B and C o Last D E and F o not populate slots H and After installing the DIMMs use RBSU to configure the system for online spare memory support Configuring online spare memory on page 74 Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 49 e Always install DIMMs in channels 1 and 2 for each installed processor not install DIMMs in channel 3 for any processor DIMMSs installed on channel 1 and channel 2 of an installed processor must be i
124. ts e SFF model e erem 1 Quick release levers 2 Systems Insight Display Hard drive bays SATA optical drive bay Video connector USB connectors 2 Quick release levers 2 Wem mem i 1 Systems Insight Display Component identification 7 USB connectors 2 mm pasci e model Quick release levers 2 1 UID LED and button Blue Activated Flashing blue System being remotely managed Off Deactivated Component identification 8 a 2 System health LED Green Normal Amber System degraded Red System critical To identify components in degraded or critical state see Systems Insight Display LEDs on page 9 3 Power On Standby button Green System on and system power LED Amber System in standby but power is still applied Off Power cord not attached or power supply failure Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display enables diagnosis with the access panel installed 05 5 64 3 2 01 Component identification 9 mm Save NIC link activity LED Green Network link Flashing green Network link and activity Off No link to network If the power is off view the rear panel RJ 45 LEDs for status Rear panel
125. ttery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 2 3 4 mn Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length expansion board retainer on page 28 if any full length expansion boards are installed Remove the PCI riser cage on page 29 Remove the air baffle on page 31 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 101 Regulatory compliance notices Regulatory compliance identitication numbers For the purpose of regulatory compliance certifications and identification this prod
126. ubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 88 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 89 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 88 e General diagnosis flowchart page 89 e Server power on problems flowchart on page 91 problems flowchart page 94 5 boot problems flowchart on page 96 Server fault indications flowchart page 97 Start diagnosis flowchart Use the following flowchart to start the diagnostic process General diagnosis flowchart on page 89 2 Power on problems flowchart Server power on problems flowchart on page 91 POST problems flowchart on page 94 A OS boot problems flowchart on page 96 Server fault indications flowchart on page 97 Troubleshooting 88 Start diagnosis 1 Do Goto Yes you want to perform the General Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server
127. ubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 e Power supply problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 83 Troubleshooting 92 Start Power on problems 3 2 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber No 2 What color is the system power LED Amber or Green Yes 4 5 Reseat indicated component Check If condition stil exists for loose connec replace indicated A component Press tions P 4 Power 1 e cen po loose power ea Standby red or amber cords button 6 Mark the corresponding Press IML entry as 7 Power On repaired if Check for eins present power source Is this a me problems single power supply system and the external health LED 15 8 1 A Replace power supply Reseat or replace that does not power supply red or amber green LED on Check for loose power cord
128. uct has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A device
129. ug SAS hard drives aseo HERR REN PI Hem REP UR Me PE M UMS 55 Flash backed write cache module option 2 24 4 44 0 00 11 55 Sri incgeeimmeme 57 Redundant hot plug power tnc ios Do rr de top s SEEN 59 Expansion board 10 eee eene enne EEES PENE EESE re serere EEEE ESEE eere eene nens 60 Removing expansion Slot COVEIS tett 60 Installing half length expansion board 62 Installing a full length expansion 62 KORIE Ke LI 63 Hard drive cage otis ied pice ei ad rase sis nervi er eae pr vaiidvran seabed nada R ESEESE ESPA a FE ERR EEES RARER 64 HP Trusted Platform Module 5555548 65 Installing the Trusted Platform Module board 2 66 Retaining the recovery key password csccecesecessseeeceeeceeseeeeeneeceneeeensaeceeeeeeneeeeeseeeceuteeenureeenaeeeesaes 68 Enabling the Trusted Platform Module erret ere eben ena Raro Re nen rea hok te E eH En tta RS 68 E A E EE A P E A T PE AE E E E E A T A E e T 69 SAS hard drivecabling
130. ve LED combinations SAS and SATA hard drive LED combinations on page 18 Removing a hot plug SAS hard drive Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the hard drive from the hotplug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 18 Back up all server data on the hard drive Remove the hard drive Flash backed write cache module option To install the component A CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data 1 Back up all data 2 Close all applications 3 Power down the server on page 24 Hardware options installation 55 AN CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up 4 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length expansion board retainer on page 28 if any full len
131. wn the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 If installed remove the BBWC battery pack or the FBWC capacitor pack Remove the air baffle on page 31 Open the DIMM slot latches Install the DIMM D cmo d de Ms QD en 8 Install the air baffle Remove the air baffle on page 31 Hardware options installation 53 9 removed install the BBWC battery pack or the FBWC capacitor pack 10 Install the access panel on page 26 If you are installing DIMMs in online spare mirrored or lock step configuration configure this mode in RBSU ROM Based Setup Utility on page 72 For more information about LEDs and troubleshooting failed DIMMs see Systems Insight Display LED combinations on page 10 Hot plug SAS hard drive options When adding hard drives to the server observe the following general guidelines system automatically sets all device numbers e f only one hard drive is used install it in the bay with the lowest device number Drives should be the same capacity to provide the greatest storage space efficiency when drives grouped together into the same drive array Installing a hot plug SAS hard drive 1 Remove the SAS hard drive blank 2 Prepare the hard drive Hardware options installation 54 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug SAS hard dri
132. worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmoteriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website hitp www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a
133. y full length expansion boards are installed m Remove the PCI riser cage on page 29 Remove the expansion slot cover Hardware options installation 60 o remove slot cover 1 or 4 push in on the retainer to release it and then slide out the cover Hardware options installation 61 o To remove slot covers 5 and 6 push down on the latch rotate the latch down and then remove the cover Installing a half length expansion board 1 2 3 4 n 10 11 Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length expansion board retainer on page 28 if any full length expansion boards are installed Remove the PCI riser cage on page 29 Remove the expansion slot cover Expansion board options on page 60 Removing expansion slot covers on page 60 Install the expansion board Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board Install the PCI riser cage on page 29 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed Install the access panel on page 26 Installing a ful length expansion board 1 Bom x oe Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length expan

HP ProLiant DL380 G7 Server User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents